Customer Reviews


4.6

4,573 reviews

Charlotte
4.4
221 reviews
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Lancaster
4.9
105 reviews
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Springfield
4.7
87 reviews
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Enfield
4.6
79 reviews
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Waterbury
4.8
78 reviews
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Fort Mill
4.7
67 reviews
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Cheshire
4.9
62 reviews
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Worcester
4.7
62 reviews
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Meriden
4.8
60 reviews
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Monroe
4.8
60 reviews
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Jason Frasure
Charlotte, North Carolina
JENN-AIR REFRIGERATOR BI
JBRFL36IGX20
Jacob has been to this job several times to assist with different issues. Typically he has done a fine job. This last trip was to install a fridge door panel trim kit. The door panel operated as intended before he attempted his repair. At some point he decided things weren’t going his way and brought me over to look at an alignment issue. Something moved/shifted when he attempted to install the door trim and now the door was rubbing the frame and not closing well. When I offered to help and also see if I could get the cabinet company on the phone for assistance. He said he didnt do adjustments and was way behind for the day packed up his tools and left without telling me he was leaving. He also did not complete the trim installation. So I aligned the panel so the door would close, changed several screws that I believe he installed that were too long and had pierced the front skin of the door panel. The trim kit is still not installed. I guess I will attempt to install myself. I prefer not to have him back on any of my projects.
Thank you for taking the time to share your feedback, Jason. We're sorry this visit did not meet your expectations. While our technicians are always happy to accommodate our customers whenever possible, we are only authorized to service the appliance itself. Because custom cabinet panels and trim are part of the cabinetry installation, we cannot make adjustments to them or assume liability for any modifications. Our understanding is that Jacob recommended contacting the cabinet company for assistance with the panel alignment. We appreciate your feedback and will share it with our team as we continue working to provide the best possible service.
07/15/2026
Ray & Ann
Southington, Connecticut
KITCHENAID DISHWASHER
KDTE254EBL2
We could not ask for a better service guy. We met Jimmy some years ago and he was the best then and even better on this visit, if it is possible:) Arrives on time, goes right to work! Pleasant to talk to, answers questions and centrally knows his stuff!! THANH YOU, JIMMY
Thank you, Ann, for your kind words! We truly appreciate your loyalty and are delighted to hear that Jimmy provided exceptional service once again. We will make sure to pass along your praise to him. If you ever need assistance in the future, please don't hesitate to reach out.
07/12/2026
Kershaw, South Carolina
MAYTAG WASHER
MHW8630HW3
He was very helpful and understanding, explaining how to take care of my washing machine. I really appreciated him.
Thank you so much for your kind words, Paula! We're glad Jonathan was able to assist you with your washing machine and provide helpful tips. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Thank you for choosing Advantage Appliance Repair Inc.!
07/11/2026
Jose
New Bedford, Massachusetts
WHIRLPOOL WASHER TL
WTW8127LW1
Fantastic, and professional my service agent was able to keep me well involved and updated every step of the way. I appreciate how committed to repairing my appliance and get my family back to a normal… thank you Dan!
Thank you so much for your kind words, Jose! We are thrilled to hear about your positive experience with Dan. We are committed to providing exceptional service and are happy we could get your appliance back up and running for your family. Thank you for choosing Advantage Appliance Repair Inc.!
07/10/2026
North Providence, Rhode Island
MAYTAG WASHER TL
WTW5105HW3
Thank you for taking the time to leave a review, Linda! We're glad to hear that Lee was able to provide efficient service for your Maytag washer. If you ever need assistance in the future, feel free to reach out to us.
07/10/2026