"Customer complained unit had a burn smell and stopped heating, upon arrival took unit down and found diode and threw former having signs of thermal damage. Found magnetron also bad. Ordering magnetron, magnetron thermostat., diode, capacitor, and transformer. Informed customer office will call when parts come in t schedule return call. ; ordrng 1 W11391712 (Magnatron) and 1 W10269232 (Thermostat) and 1 W11545871 (Transformer) and 1 WPW10574736 (Cap) and 1 W11256462 (Diode)"

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. The units compressor, condenser and evap fan were running fine. I notice the thermistor was not secure nor in the correct position on the black insulated sleeve of the evap. I let it run for 20 min, it did not develop a full frost pattern. The units compressor has been replaced twice. The unit needs a new evap to improve the cooling performance. Im ordering the part for the return visit.; ordrng 1 W11546605 (Evap) and 1 W11504448 (Evap coupler) and 1 W11506620 (Coupler)"

Cx complaint that the DW was leaking. I checked the POP with the closing documents. The unit is OOW. The cx did not agree to pay the service fee. I did not diagnose the unit.