We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Palmer, MA 01069
Chris B.
Job Details: 02/28/2024
Complaint that the unit is not cooling properly. Customer had someone come in and verify that it has a bad compressor. Verified found 120v to the start device but would trip. Verified with TS test start devices and used 2 new ones and both did the same thing. Bad compressor and will order parts for a return visit. ; ordrng 1 W11370574 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier Tube) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 WPW10197428 (Start Device) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL DRYER
Model LER4634BQ1
Near East Windsor, CT 06088
Gary V.
Job Details: 02/28/2024
Inspected and found broken door switch. Quoted and he will call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near East Granby, CT 06026
Gary V.
Job Details: 02/28/2024
"Installed new compressor and ran vacuum for 20 mins, found no leaks, recharged system and started cooling, please allow 24-48 hours for temps to stabilize."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Agawam, MA 01001
Roger R.
Job Details: 02/28/2024
"Found unit not stable or level. Also drain hose pointing towards side of set tub. Releveled and stabilized unit, secured drain hose correctly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Ludlow, MA 01056
Roger R.
Job Details: 02/28/2024
Found door seal on refrigerator door not sealing properly. Heated door seal to allow to re-set and reseal properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/28/2024
Both sections not cooling properly. Making a gurgling noise and compressor loud. Ball of ice at top of evap. Has sealed system leak. Needs new compressor and evaporator and system leak checked with nitrogen. ; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 2 Xtratime (Xtra time)s
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Chicopee, MA 01020
Mike K.
Job Details: 02/28/2024
"Unit is under 1yr wp warranty per service bench. Complaint of leak each time used. Checked under unit on arrival and all dry, no water signs. Took off too, console and loosened back panel. Ran quick wash. Only leak found was at a belt hose connection, cold water, both ends. Attempted to tighten down and still a steady drip. Advised cs of source and suggested replacing hose, not part of new unit, so part not covered under warranty."
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Chicopee, MA 01020
Mike K.
Job Details: 02/28/2024
"Unit is under 1yr wp warranty per service bench. Taking a long time to dry. Gas dryer, verified heating and tumbling. Low air flow, checked exit of vent and clear, removed vent and good airflow from unit. Tube itself is clogged. Cs will replace/clean."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/28/2024
"Customer complained unit lights not working. Found no error codes stored. Found water temp lights were off because it was on tap cold setting. Showed customer when on tap cold lights will be off on water temperature. Ran service ,doe and all functions working. Started quick wash with customer to show how to start unit. Verified proper operation."
We serviced a
SAMSUNG OVEN
Model NX60A6511SS/AA
Near Gastonia, NC 28052
Ryan S.
Job Details: 02/28/2024
Customer complained unit wont work. Found c-f2 error. Control and touchpad needed. Ordering both parts. Informed customer office will call when parts come in and job is authorized. ; ordrng 1 DG94-04041B (Control) and 1 DG96-00850B (Control touch)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Bessemer City, NC 28016
Ryan S.
Job Details: 02/28/2024
Customer complained unit not washing dishes . Ran unit found sump error code. Ran quick wash found sump is humming but not running but proper voltage to sump. Needs new sump assembly. Informed customer office will call when part comes in. ; ordrng 1 W11680075 (Sump)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 02/28/2024
Customer complained unit wont start. Found no error codes stored. Ran service mode and all funtions working. Found customer just didnt understand two step start method. Showed customer how to start unit. That if light is blinking its not running. If light is solid its running. Of lid is raised it needs to be started again. Verified proper operation
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/28/2024
Replaced evaporator motor assembly unit ran and checked ok with no leaksCall complete; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Hartford, CT 06114
Chuck M.
Job Details: 02/28/2024
Customer complaint is that light in FF section is dim and flickering. Found LED out on module and right side door gasket torn. Ordered module and gasket. ; ordrng 1 W11043011 (module) and 1 W10830274 (gasket-fip)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Sharon, SC 29742
Mitch H.
Job Details: 02/28/2024
"Removed and replaced control, now able to access all cycles and diagnostics. Attempted to run drain and spin, drain pump would not come on. Checked and found no power going to drain pump. Checked continuity of drain pump wires and found one wire open. Inspected and found no visible breaks in wires. Ordering harness. Checked part availability and scheduled return for 3/4 AM.; ordrng 1 W11591637 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/28/2024
Ran diag found heater fault. Ran self test and heater came on. Will order and replace control. ; rqstng P&A on 1 W11637583 (Control)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/28/2024
Installed all. We parts and ran self test all checks ok
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/28/2024
Used a Dremal and pointed off the bracket on element. Heated to 350 and ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Hadley, MA 01035
Chris B.
Job Details: 02/28/2024
"Complaint that the unit is not cycling through correctly. Found error code F7E8. Replaced lid lock. Ran two diagnostic cycles and unit running normal. Found control board not responding correctly in two of the diagnostic tests.verified all connections and all is good in that side but control board has issues when locking and unlocking even its the new lock.; ordrng 1 W11624943 (Control Board), dspstn on spec-tagged invntry: 1 W11457841 STRIKE , used 1 W11394572 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Springfield, MA 01104
Roger R.
Job Details: 02/28/2024
Found unit has a failed right front burner control. Quoted $79.99 for new control $169. Ok for burner. and $199 labor rate. Cust declined repair
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Springfield, MA 01109
Roger R.
Job Details: 02/28/2024
Installed new drain pump and tested. All okay. Unit under additional warranty period from rent a center.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, MA 01118
Roger R.
Job Details: 02/28/2024
"Found unit has a bad defrost heater. The connector on the brown wire has come loose and not making a good electrical connection. Unit will need a new heater assembly. Quoted $152.99 +tax for heater and $239 labor rate. Defrosted unit and will order heater. ; ordrng 1 W11650662 (Heater, defrost)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/28/2024
"Dishwasher is currently located at Quittin city, A/V, and appliances. Dishwasher top left corner appears to have been crushed dented in on the inner door panel. User interface is cracked on the same corner vent is also cracked and so is the outer door panel. The seal is missing a piece where it got split as well. Parts are on back order and ordering several parts. Customer has outer door panel at the store, no issues or damage seen with the door panel as of right now. ; ordrng 1 W11612307 (Ui) and 1 W11213719 (Seal) and 1 W11684259 (Vent) and 1 W11637956 (Inner door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/28/2024
"Replaced all parts ordered also replaced drain pump unit ran and checked ok with no leaksCall complete; dspstn on spec-tagged invntry: 1 W11175771 VALVE , used 1 W10876537 (Drain pump) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/28/2024
"Complaint washing machine, making loud, banging noises vibration, grinding noises. During last five minutes of the wash cycle. I found noise. customer. I inspected washing machine thoroughly did not find anything wrong with suspension rods. Did not find anything wrong with gearcase did not find anything else wrong or and no error codes and fault history"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/28/2024
"I replaced all previously ordered parts. I tested operations. No additional issues found no abnormal noises heard everything is working properly as of right now. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10902814 WASHPLATE , and 1 W11239857 BELT"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51EC0A500
Near Charlotte, NC 28214
Robert A.
Job Details: 02/28/2024
Cx complaint that the units upper oven is not heating. I inspected the unit to confirm the complaint. I found no error codes and ran both oven to 350 degrees. The bottom oven heated fine but the upper oven did not heat well. The oven reached 135 degrees. The unit needs a new control board and control panel to resolve the issue. I quoted the cx and collected the service call by check.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Charlotte, NC 28214
Robert A.
Job Details: 02/28/2024
"Cx complaint that the units heater remained on at the end of a cycle. I inspected the unit to confirm the complaint. I found no error codes. The unit is wired to switch above the counter, the power is intermittent and make static/sparking noise while in the on position. I checked the wire harness behind the panel, the heater and power wires were melted to the inner door insulation. I separated the wire and insulated them in e tape. The switch needs to be repaired to resolve the issue. The DW itself is fine. I called WP safety to document the issue.Sr7738552125"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/28/2024
"F6e3 and f8e6. Ran service diagnostic Manuel service mode all funtions working , unit filled with washer and started washing, customer complained of noises but found pump was making normal noise. Ordering new acu for f6e3 error. Cant find issue with f8e6 error but possibly pressure sensor on acu causing issue which will be resolved with new acu. Also ordering new UI , customer said she couldnt get unit to respond to commands the other day. Ran hmi test and found start pause button is intermittently not working. Ordering new UI control panel. Issues with unit getting off balance are from customer not properly loading clothes, informed her she can wrap clothes around agitator that she needs to make Little piles and referenced use and care guide. Scheduled return call for 3-4-24 pm. ; ordrng 1 W11621180 (Acu) and 1 W11478525 (Ui panel)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/28/2024
"Returned to install lower oven bake element. Replaced element, ran bake 350? verified proper operation."
We serviced a
KITCHENAID DISHWASHER
Model KUDW03CTBLO
Near Mooresville, NC 28117
Robert A.
Job Details: 02/28/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 8194001 DOOR LINK KIT
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Mooresville, NC 28115
Robert A.
Job Details: 02/28/2024
"Cx complaint that the units cooktop is splintering from the outer edge. I inspected the unit to confirm the complaint. I found the oven has splintered and separating from the left outer edge. The condition is not from user neglect, the unit needs a new cooktop to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11381329 (Cooktop (white))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Mooresville, NC 28115
Robert A.
Job Details: 02/28/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Huntersville, NC 28078
Robert A.
Job Details: 02/28/2024
"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f7e4. I checked under the unit, the slider clutch is in good condition. The lower harness to the drain pump has separated and needs to be replaced. Im ordering the part for the return visit. ; ordrng 1 W11568984 (Lower harness) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Huntersville, NC 28078
Robert A.
Job Details: 02/28/2024
Cx complaint that the unit is not washing the clothes well. I inspected the unit to confirm the complaint. I found an error code: f7e5. I checked the actuator and found the actuator arm broke. The unit needs a new actuator to resolve the issue. I installed a new actuator from TS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near East Hartford, CT 06108
Amanda R.
Job Details: 02/28/2024
"Gear case leaking oil all underneath ; rqstng P&A on 1 W11550891 (Wash plate) and 1 W10528947 (Hub) and 1 W11454734 (Gear case) and 1 W10006384 (Belt) and 1 W10597177 (Actuator) and 1 W10721967 (Clutch) and 1 W10677723 (Motor) and 1 W10625046 (Capacitor), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near McConnells, SC 29726
Mitch H.
Job Details: 02/28/2024
"Entered diagnostics, cleared error codes. Unplugged washer, removed and replaced pressure switch and hose. Reassembled, ran diagnostics cycle, completed properly with no issues. Exited diagnostics, ran quick wash cycle, operating properly."
We serviced a
KITCHENAID OVEN
Model KOCE507ESS09
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 02/28/2024
"Fireplace main control user interface ordered was the wrong part number and is way too wide for the size oven. Part not needed anyways issue customer was having with turntable was an options settings feature, where if you go into options settings you can turn on and off the turntable motor, when the customer starts the oven, the turntable will stay off and have a little icon do noting that turntable is off forcing customer to turn on turntable manually. No additional issues found with microwave or oven. Microwave is heating fine and oven has been heating fine with no issues per customer."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/28/2024
Complaint when extra power button is enabled customer hears a grinding noise coming from underneath washer and randomly whenever they wash whites they will have tan streaking on random clothing. Rob per manufacturer rust is not rust is washplate pinching file number 7738569661. ; ordrng 1 W10902814 (Washplate) and 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W11624943 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2311PF2
Near Attleboro, MA 02703
Aimee Z.
Job Details: 02/28/2024
Installed new ice bin and dispensced ice paddle Working as intended.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 02/28/2024
Cust stated noisyRan diagnostics all sounded as intended
We serviced a
BOSCH RANGE HOOD
Model DHD865AUC
Near Norfolk, MA 02056
Aimee Z.
Job Details: 02/28/2024
Outlet polarized and groundedNot going up or down and vent motor not working Tested power at black and white from switch 0 volts To motor that raise vent upParts no longer available
We serviced a
GE REFRIGERATOR
Model GNE25JSKGFSS
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/28/2024
Steamed out freezer and installed new fan and defrost term . Had to cut and splice into old harness.I wrapped in electrical tape so no water would get in.Complete
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/28/2024
I replaced ui I tested ops no additional issues found.
We serviced a
LG REFRIGERATOR
Model LFXS26596S/00
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/28/2024
Found fridge and freezer no cool . the compressor amps high running at 6 ampsTheres oil by connection loc ring by condenser fans.Needs compressor and leak check. Advised Cust needs seal system workCust buying new fridge
We serviced a
MAYTAG DRYER
Model MED8200FC2
Near Bellingham, MA 02019
Aimee Z.
Job Details: 02/28/2024
"Found the dryer needed a tune up kit, replaced and tested .Also found the vent was to long, shorted by 1 foot for more direct air flow; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"
We serviced a
KITCHENAID OVEN
Model KSDG950ESS3
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/28/2024
Customers complaint is oven making an abnormal noise a few mins after cycle starts found fan blade hitting guard. Was able to adjust all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/28/2024
Not completing wash. Found cold screen clogged. Cleaned and ran self test all checks on.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 02/28/2024
"Tested unit install control ,harness and switch ran cycle test unit now cycling cold water. machine operating as manufacturer specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 02/28/2024
"Tested ice maker and found unit would not cycle and make ice found tray full of frozen cubes but never cycles them out, tried resetting ice maker and no power. Checked voltage and ice maker is receiving proper voltage ice maker bad. Replaced ice maker and cycled found ice maker now filling and cycling properly ; dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER , used 1 W11546935 (ICEMAKER) from stock"
We serviced a
JENN-AIR RANGE
Model JJW2430DP02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/28/2024
I replaced ui I tested operations no additional issues found.
We serviced a
MAYTAG RANGE
Model MET8800FZ01
Near Meriden, CT 06451
Jimmy R.
Job Details: 02/28/2024
Ran both ovens to 350 degrees and found ovens getting to temp checked with Thermocouple and temp was reading 350 degrees let oven cycles 3 times and recheck temperature reading 350 degrees. Spoke with technical support and recalibrated oven replace sensors and unit is operating properly Sr#7738400325
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE00
Near West Hartford, CT 06117
Chuck M.
Job Details: 02/28/2024
Customer complaint is that refrigerator LEDs are out. Customer says they have extended warranty through Best Buy. Customer will contact warranty company again. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Easthampton, MA 01027
Chris B.
Job Details: 02/28/2024
Complaint that the unit is not powering up. Found 12v to J19 red and black wires. Remove new touch panel and reinstalled old touch panel to see if it would power up and it did but old panel still has the same flickering on the led display and some of the buttons. Will order another touch panel will return the new part back to the office.; ordrng 1 W11316623 (Control Touch Panel UI)
We serviced a
GE RANGE
Model JGB697SEH2SS
Near Holyoke, MA 01040
Chris B.
Job Details: 02/28/2024
Complaint that the unit is not heating on the bake side. Found broken igniter and no voltage from the control board. Quoted parts and labor. Customer will not service the stove for that amount. Collected trip fee. Customer didnt care for a price quote.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFFS20EYMS04
Near Berlin, CT 06037
Jimmy R.
Job Details: 02/28/2024
Test unit upon arrival and found ice maker bail arm dislodge from ice maker. Remove door and basket to reinsert bail arm but was unsuccessful because of the ice maker hole support no longer have a tight grip. Install new ice maker and install door and basket and ice maker cycles and calls for water unit now operate manufacturer specs; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Southington, CT 06489
Jimmy R.
Job Details: 02/28/2024
"Tested unit and checked temps found Fridge temp set to 39 and reading 33 checked freezer temp and found set to -1 and reading -6 witch is to cold. Found customer had lower setting on right side witch opens up damper on bottom shelf the damper needs to be closed this is allowing unit to run and air to flow into lower shelfs witch is freezing food with it open, adjusted temps and also found freezer set to -1 witch causing freezer to run and run never shutting off pushing cold air into lower fridge freezing items, adjusted to proper temp and instructed customer on issues and what to leave closed and temps to set unit at. Checked all other operations and found unit now working to specs"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Southington, CT 06479
Jimmy R.
Job Details: 02/28/2024
"Checked over washer and found unit making a ton of noise wile spinning and washing found washer off balance and tub tipped way back causing it to hit cabinet and make a ton of noise, leveled up unit and added clothes ran a wash and spin cycle and unit is now spinning true and operating to specs. Advised customer when loading unit make sure to have even clothes in tub this will help with balancing, unit is now operating to factory specs"
We serviced a
SAMSUNG HOME LAUNDRY - E
Model WF45R6100AW/US
Near Holyoke, MA 01040
Chris B.
Job Details: 02/28/2024
Complaint that the unit is leaking water from the door edge. Found unit needed to clear out small debris in the boot and glass. Unit working normal. Found no issues with the washer.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Avon, CT 06001
Chuck M.
Job Details: 02/28/2024
Replaced control and switch. Tested and dishwasher checked ok.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Simsbury, CT 06092
Chuck M.
Job Details: 02/28/2024
Customer complaint is that dishwasher would not drain at end of cycle. Found error code F9e1 long drain. Ran dishwasher and then canceled to drain. Dishwasher did not drain. Tested drain pump resistance and its at 33.3 olms. Specifications are 27.4-32.3. Replaced drain pump and tested. Dishwasher is draining. ; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
KITCHENAID RANGE
Model KSEG950ESS6
Near Canton, CT 06019
Chuck M.
Job Details: 02/28/2024
Customer complaint is that range has error code. Ran diagnostics and confirmed error code. F8e0 upper blower fan speed too slow. Ordered cooling fan and control. ; ordrng 1 W11620737 (Blower Fan) and 1 W11100513 (cntrl-elec)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2418US2A
Near Longmeadow, MA 01106
Roger R.
Job Details: 02/28/2024
"Found unit not draining. After removing water and disassembling the drain pump, I found a foreign object in pump obstructing the operation. Charged labor rate of $199. No parts needed. All checks okay"
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA02
Near Bloomfield, CT 06002
Gary V.
Job Details: 02/28/2024
"Inspected and found door hinge making noise and adjusted, also found water line in back of unit not connected and that would need a plumber to do. All other functions test fine."
We serviced a
KENMORE WASHER
Model ="253.28432809"
Near West Springfield, MA 01089
Mike K.
Job Details: 02/28/2024
"Unit is in a storage unit, unplugged on arrival. Has had sealed system work done be previously, line has been tapped into. Fan running. Getting a little frost on evap first couple inches. Possible weak compressor or refrigerant leak. Quoted for sealed system, evap / drier at minimum. Deni e collected quoted service call."
We serviced a
GE WALL OVEN
Model PGS960SEL3SS
Near Suffield, CT 06093
Mike K.
Job Details: 02/28/2024
"Replaced control, verified all burners working, preheated both ovens to 359 with no issue. Cs to monitor."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2089WTB9
Near Suffield, CT 06093
Mike K.
Job Details: 02/28/2024
"Unit not making ice, icemaker would not advance for manual test. Replaced icemaker and advancing, but not filling, no noise of fill valve attempting to fill. Fill tube was frozen, cleared, but same.Tried with and without water filter. Water pressure coming back from filter to valve. Verified valve is getting 120vac when icemaker cycles.Ordering inlet valve. Office to contact cs when parts come in to schedule return.; ordrng 1 WPW10420083 (Inlet valve), used 1 W10884390 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near South Windsor, CT 06074
Amanda R.
Job Details: 02/28/2024
Replaced all parts tested operation normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near South Windsor, CT 06074
Amanda R.
Job Details: 02/28/2024
Leaking water from brass end of inlet line coming to unit the gasket wasnt seated correctly and needs to be replaced customer did not want me to turn off water going to unit
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near South Windsor, CT 06074
Amanda R.
Job Details: 02/28/2024
Unit throwing a f8e4 error water in drip tray cleared tray leveled unit went over soap usage and loading big items which could redirect water ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
WHIRLPOOL DRYER
Model WED6400SW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 02/28/2024
"Pulled dryer out, disconnected power. Removed and replaced heating element. Reassembled, plugged in, tested. Dryer heating and cycling properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Plainville, CT 06062
Chuck M.
Job Details: 02/28/2024
Replaced control and harness. Tested in diagnostics and washer checked ok. Ran normal cycle with a load. Washer got stuck in spin cycle at 25 minutes continuously. Found service pointer and called tech line. Tested tachometer and it checked ok. Referred customer to connection team to update ACU. SR#7738571081
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Southwick, MA 01077
Mike K.
Job Details: 02/28/2024
"Unit running, but not tumbling. Found broken belt and wear in n supports, pulley. Quoted for drier repair/kit& labor. Accepted. Replaced belt, supports and idler pulley, verified operation in timed dry.; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/28/2024
Installed new control and lid lock. Ran self test all checks ok.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/28/2024
Found drain pump not locked into position on sump I reattached with it locking into position and the unit ran and checked ok with no leaksCall complete
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Manchester, CT 06040
Amanda R.
Job Details: 02/28/2024
Replaced control customer is going to get venting cleaned
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Tolland, CT 06084
Amanda R.
Job Details: 02/28/2024
Throwing long fill error code solenoid bad on inlet valve replaced inlet valves tested operation normal ; used 1 W11220230 (VALVE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Tolland, CT 06084
Amanda R.
Job Details: 02/28/2024
Complaint that unit console peeled back with three weeks of being replaced and shorted Ui no saved errors. Called tech support Sr7738575227
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Belmont, NC 28012
Ryan S.
Job Details: 02/28/2024
Customer complained of no heat. Found thermal cut off open short. Replaced from ts. Ran unit and element now coming on and cycling on and off at proper temps. Verified proper operation. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near New Britain, CT 06051
Chuck M.
Job Details: 02/28/2024
Customer complaint is that refrigerator is not cooling. Found compressor tripping off. Tested with start device and compressor just buzz and clicks off. Ordered compressor for R134a. ; ordrng 1 WPW10507886 (compressor) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near New Britain, CT 06053
Chuck M.
Job Details: 02/28/2024
"Customer complaint is that washer would not start cycle. Customer said she started washer and it started to fill and 30 minutes later it did not wash. Found washer unplugged and lid locked. Plugged in washer and it was set to drain and spin. Canceled cycle and started a normal cycle. Washer sensed, filled and washed. Canceled cycle and washer drained. Washer checked ok."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Chicopee, MA 01013
Chris B.
Job Details: 02/28/2024
Complaint that the unit is not cycling through correctly. Found error code F4E1 debris under the float switch and broken glass in the unit. Removed all debris and ran two diagnostic cycles and unit running normal. Adjusted and leveled the unit. Dishwasher draining properly.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Andover, CT 06232
Jeremy B.
Job Details: 02/28/2024
Washer not draining giving F9E1(long drain) found coin catch clogged. Cleaned and tested all checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/28/2024
Found back panel up against fan housing causing vibration adjusted back panel unit ran and checked okCall complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Charlotte, NC 28213
Jeff L.
Job Details: 02/28/2024
"Found vent full of water and running over in between the panels. Power to vent was intermittent need to replace control board vent and deflector. All parts were not available office to call customer when they come inW11683259 W11613487 W11637581; ordrng 1 W11684259 (Vent) and 1 W11613487 (Deflector) and 1 W11637581 (Control), dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28227
Jeff L.
Job Details: 02/28/2024
Replaced water level switch all components to water have been replaced there is nothing more we can do with this unit for the water level complaint i informed customer that if he had any further issues to reach out to whirlpoolCall complete
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bloomfield, CT 06002
Gary V.
Job Details: 02/28/2024
"Inspected and found faults f1e1 defective main acu, shifter fault, and f3e3 thermistor fault, replaced shifter and will order main acu and inlet valve and return.; ordrng 1 W11624943 (Main acu) and 1 W11614515 (Inlet valve), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Windsor, CT 06095
Gary V.
Job Details: 02/28/2024
"Inspected and found wash pump worn out and no longer pumping, quoted and they will call."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Suffield, CT 06078
Gary V.
Job Details: 02/28/2024
"Different problem from last visit. Concern not spinning. Inspected and found pressure system fault, and f1e1 main control fault, checked hose and dome and tested fine. Will order main acu and return.; ordrng 1 W11607637 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fort Mill, SC 29715
Mitch H.
Job Details: 02/28/2024
"Checked and found clamp for drain pump hose missing, causing leak. Ordering clamps. Checked part availability and scheduled return for 3/1 AM ; ordrng 1 WP285655 (Clamp)"
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/28/2024
"Complaint dryer will not dry clothing unless it is on or unless it is on quick dry any, and all other cycles will say sensing and show a time of an hour, roughly and then after 3 to 5 minutes dryer will shut itself off. I found F3 E2 error, code, and diagnostics fault history I can place unit into diagnostics mode and place my fingers across moisture bars, and the light inside the dryer will shut off. Customer is filling dryer roughly a quarter of the way full customer has a smart Wi-Fi enabled dryer but does not have Wi-Fi in the house. unit also has F2 E one error code in fault history as well. file number whirlpool 7738567869 file number. ; ordrng 1 WPW10298258 (Harness) and 2 WP3387223 (Sensor)s and 1 W11086603 (Screen) and 1 W11413566 (Panel) and 1 W11525994 (Control)"
We serviced a
FRIGIDAIRE STOVE
Model N/A
Near Worcester, MA 01603
Roger R.
Job Details: 02/27/2024
Cancelled call. Not needed. Incorrectly started ticket. No work done
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, NC 28208
Jeff L.
Job Details: 02/27/2024
Found control board sometimes sending power to water valves and sometimes it will not need new control board to resolve issue. Water valve is good. 2-27-24 pmW11513246; ordrng 1 W11513246 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Simsbury, CT 06089
Chuck M.
Job Details: 02/27/2024
Customer was quoted for lower harness and labor. Customer called manufacturer and got an authorization for P&L. Part received is a control not the lower harness that is needed to complete repair. Tech called customer and explain wrong part was received and rescheduled customer. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hartford, CT 06112
Gary V.
Job Details: 02/27/2024
"Concern is shutting off, cycled unit thru full cycle with clothes, reset factory settings and cycled, tested fine."
We serviced a
ELECTROLUX REFRIGERATOR SID
Model EI23BC65KSBA
Near Cornelius, NC 28031
Robert A.
Job Details: 02/27/2024
Cx complaint that the unit makes a loud noise from the ice box area and the freezer light is out. I inspected the unit to confirm the complaint. I found the IM made ice recently. The icebox area has some ice built up near the fan. The unit needs a new ice box fan and defrost thermostat for the ice box evap. The FC needs a new light. I quoted the cx for the parts and collected the service call by CC.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Cornelius, NC 28031
Robert A.
Job Details: 02/27/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/27/2024
I replace user interface or tested operations. No additional issues found all functions are working as it should.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP01
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 02/27/2024
"Complaint, right side and left side of user interface are in operable unit displaying F2 E0 error code. I found user interface is completely operable, except for the timer itself. ; ordrng 1 W10887855 (Ui)"
We serviced a
MAYTAG WASHER
Model MHW8630HW1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/27/2024
"Complaint on quick wash the washing machine starts with a 15 minute cycle and when it hits 10 minutes the computer dies Says cycle complete clothing will be saturated and water still in the bottom of the washing machine. I found F0E5 out of balance load detected. I performed an empty wash cycle and confirmed control board indeed dies right at 10 minutes left on the control and water is still remaining in the bottom of the washer tub. I found suspension rods have a lot of excessive bounce to them as well. I also found drain pump is not draining all the water out like it is supposed to in a timely manner will need suspension rods, control, and drain parts to fix; ordrng 1 W11322884 (Control) and 1 W11458345 (Drain pump) and 4 W11316766 (Shocks)s"