Service History - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model MVW5035MW2

Near Charlotte, NC 28214

Clinton

Job Details: 03/08/2025

Unit need new lid lock I dont have this part on my truck stock I checked every location possible need to order set call up as soon as possible. ; ordrng 1 W11670519 (Lid lock)

We serviced a

MAYTAG WASHER TL

Model MVW6230RHW3

Near Indian Land, SC 29707

Brandon

Job Details: 03/08/2025

Complaint unit is shaking excessively. Tested unit on arrival and it spun as designed. Found that customer is using 10x too much detergent causing water level to not be registered correctly. Customer is going to perform clean washer procedure to try to fix issue. If customer calls back order control. W11624938

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS335SDHM06

Near Fort Mill, SC 29715

Brandon

Job Details: 03/08/2025

Complaint unit is not powering on. On arrival I found that there was bo power coming from wall to unit. Proper diagnostic could not be made due to no power.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28214

Clinton

Job Details: 03/08/2025

Installed control board ran diagnostics cycle unit ran through no errors unit no longer stuck in drain

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Charlotte, NC 28214

Clinton

Job Details: 03/08/2025

Installed new harness therminal block and plug customer provided. Unit heats bakes and broils and all burner operating after repair

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC704FPS04

Near Charlotte, NC 28216

Clinton

Job Details: 03/08/2025

Installed new lock ring joint pulled vacuum for 20 mins charged system to 4.5 ounces confirmed unit blowing cold air before leaving advised customer 24 hours for proper cooling ; dspstn on spec-tagged invntry: 1 W11504417 COUPLER 8.5/5 NR MS 00 and 1 W11504421 COUPLER 8/5 NR MS 00

We serviced a

MAYTAG WASHER TL

Model MVW5035MW1

Near Fort Mill, SC 29715

Brandon

Job Details: 03/08/2025

Complaint unit is not draining. Found on arrival that unit had short is drain pump harness. Ordering harness because I did not have truck stock part to repair. Please let customer know when we can return. Unit still under warranty; ordrng 1 W11643701 (Harness)

We serviced a

KITCHENAID REFRIGERATOR BI

Model KBSD702MPS00

Near Charlotte, NC 28277

Brandon

Job Details: 03/08/2025

Complaint unit is not cooling properly. Found on arrival that evap fan is not running. Ordering temp sensor and evap fan for repair. Please let customer know when we can return.; ordrng 1 W11631623 (Fan assembly) and 1 WP2188820 (Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model ED5FVGXWS07

Near Charlotte, NC 28277

Brandon

Job Details: 03/08/2025

Replaced thermostat on arrival and tested unit. When I plugged unit back in it started cooling immediately. No other issues found.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF510PAYS6

Near Charlotte, NC 28277

Brandon

Job Details: 03/08/2025

On arrival I replaced control and tested unit. Unit tested properly with no leaks. Left pump with customer. No other issues found.

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4024HW0

Near Charlotte, NC 28208

Clinton

Job Details: 03/08/2025

Unit has a failed lid lock eL error unit tries to lock but wont here it clicking parts order on Saturday office please order part on follow work day; ordrng 1 W11371714 (Lid lock)

We serviced a

WHIRLPOOL DRYER

Model WED8620HW2

Near Charlotte, NC 28211

Clinton

Job Details: 03/08/2025

Dryer heating in all cycles no error codes unit is operating normal. Custer will continue to use of need ed return visit ask for week day call may need to contact whirlpool tech line

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Charlotte, NC 28211

Clinton

Job Details: 03/08/2025

Installed acu checked voltage sand wiring unit is working before and after repair. Customer video shows the acu light shut mid cycle. All fuses and cut off test fine left blower motor and wheel with Customer

We serviced a

WHIRLPOOL DRYER

Model WED9750WW0

Near Charlotte, NC 28210

Clinton

Job Details: 03/08/2025

Unit had a failed heating element replaced heater unit is now heating properly ; used 1 WP8544771 (ELEMENT) from stock

We serviced a

WHIRLPOOL WASHER FRONT LO

Model WFW5605MW0

Near Charlotte, NC 28226

Johnny

Job Details: 03/08/2025

Could not confirm any complaints. Cx had spin cycle turned off. Checked error codes found f0e2 error oversuds. Cx putting too much detergent. Cleared error code. Ran service cycle. No errors. Unit working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ3

Near Charlotte, NC 28215

Johnny

Job Details: 03/08/2025

"Previous tech ordered the wrong part, needs ui cover; ordrng 1 W11460908 (Ui cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Charlotte, NC 28213

Johnny

Job Details: 03/08/2025

Installed parts. Ran icemaker harvest and icemaker fill test. Working as designed.; used 1 W11658802 (ICE MAKER) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Huntersville, NC 28078

Johnny

Job Details: 03/08/2025

"Installed new part, ran service cycle. Tested heater. Working as designed."

We serviced a

KITCHENAID MW/WALL OVEN COM

Model KOCE900HSS22

Near Huntersville, NC 28078

Johnny

Job Details: 03/08/2025

"Installed new part, error reoccurred. Ordering additional part, microwave light does not come on. Will need extra time to complete repair successfully. If rushed attempt may failed.; ordrng 1 W11188752 (Fuse) and 1 W11033422 (Door switch harness) and 3 W10211972 (Door switch)s and 1 W11598199 (User interface)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Fort Mill, SC 29708

Mitch H.

Job Details: 03/08/2025

"Tested and ran diagnostics, no stored error codes, ran diagnostics test cycle. Found heater not coming on and dispenser not working. Tested heater, ohms out properly. Ordering control and dispenser. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11672039 (Control) and 1 W11412300 (Dispenser)"

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW0

Near Clover, SC 29710

Mitch H.

Job Details: 03/08/2025

"Checked and found that dryer does power on. Customer says that it is intermittent and that sometimes dryer comes on by itself. Tested and ran diagnostics. No error codes but, very little information in diagnostics. Checked connections at control, all good. Needs control and HMI. Checked and found parts are discontinued and no longer available. No repair possible. Advised customer of findings. She will contact warranty company."

We serviced a

JENNAIR ICE MACHINE

Model JUIFN15HX01

Near Clover, SC 29710

Mitch H.

Job Details: 03/08/2025

Checked and found that water reservoir is loose and that back wall where attachment screw goes is stripped and oversized. Screw will not tighten and hold reservoir. Customer says that Advanced Appliance was out before on this issue and attempted to repair. Said they talked to JennAir and they had no recommendation. Will need to talk to tech line about this but they are not available on Saturday.; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near York, SC 29745

Mitch H.

Job Details: 03/08/2025

"Removed and replaced control. Reassembled. Ran control calibration, still would not complete calibration. Gave F7E1 tachometer error. Removed and replaced shifter. Entered diagnostics, cleared error code. Attempted to run calibration again, still wouldnt complete. Ran automatic test cycle, completed properly. Exited diagnostics, started quick wash cycle. Filled, agitated for approximately 30 seconds the went to rinse. Reordering control. Also ordering HMI and harness. Advised customer that office will call to schedule when parts arrive ; ordrng 1 W11643701 (Harness) and 1 W11627413 (Control) and 1 W11675701 (HMI), used 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4816FW3

Near York, SC 29745

Mitch H.

Job Details: 03/08/2025

Removed and replaced main control. Reassembled. Ran control calibration and tested washer. Completed calibration and operating properly.

We serviced a

WHIRLPOOL WASHER TL

Model WTW5000DW2

Near Cornelius, NC 28031

Johnny

Job Details: 03/08/2025

Non functional failures. Unit working as designed.

We serviced a

KITCHENAID COOKTOP

Model KCIG550JSS01

Near York, SC 29745

Mitch H.

Job Details: 03/07/2025

"Pulled cooktop out, disassembled, found no Neutral wire on terminal block. Called tech line spoke to Austin SR# 7741099013, he said unit needs Neutral and that can cause problems. Checked and found unit does not have correct incoming power. Only 120 v incoming. Advised customer that they need to have an electrician check repair wiring. Once unit has correct wiring and voltage they will call to reschedule.; O-emld tckt"

We serviced a

JENN-AIR COOKTOP

Model JGD8130ADB

Near Rock Hill, SC 29732

Mitch H.

Job Details: 03/07/2025

"Removed and replaced spark module and igniter for front right burner. Tested, all burners now igniting correctly."

We serviced a

MAYTAG M/W OTR

Model MMV1175JZ00

Near Leicester, MA 01524

Glenn

Job Details: 03/07/2025

Tested found 120 volts to light bulb tested bulb it is open. Instructed customer bulbs are not cover by warranty.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRB322DMBW05

Near Worcester, MA 01605

Glenn

Job Details: 03/07/2025

Found noise was the ice maker fill valve which is not connected to water vibrating every few hours. Instructed customer

We serviced a

SAMSUNG DRYER

Model DV350AEW/XAA

Near Worcester, MA 01605

Glenn

Job Details: 03/07/2025

Installed dryer heating element tested all ok

We serviced a

MAYTAG WASHER

Model MHW8630HC4

Near Tega Cay, SC 29708

Mitch H.

Job Details: 03/07/2025

"Removed and replaced door lock. Unstacked unit, removed and replaced pressure switch. Tested, all functions checked good. Restocked and secured. Tested again, all checked good and operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KBS3

Near Clover, SC 29710

Mitch H.

Job Details: 03/07/2025

"Checked and found F8E4 overfill error. Removed kick plate, no water in tray. Removed tray and float switch. Found error code comes back even with float switch not engaged. Ordering control and switch. Checked part availability and scheduled return for 3/13 AM ; ordrng 1 W11629912 (Control) and 1 W11545764 (Float switch)"

We serviced a

AMANA DRYER

Model NED46553W1

Near Charlotte, NC 28212

Clinton

Job Details: 03/07/2025

"Unit had grounded heating element and blown thermal fuse. Replaced both parts from truck stock unit now heating and tumbling properly.; used 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT318FZDM11

Near Charlotte, NC 28212

Clinton

Job Details: 03/07/2025

Installed start device unit compressor kicked on ran for several minute unit began heat exchange. On my first visit out the u it was missing start device installed start device unit is now running

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Charlotte, NC 28205

Clinton

Job Details: 03/07/2025

7741098011 called tech support unit does not have a calibration. Tester oven temps u it maintenance between 345 and 365 temps are perfect for oven. No faults. Tech line said Customer should call whirlpool connectivity team for Wi-Fi support

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Charlotte, NC 28205

Clinton

Job Details: 03/07/2025

Unit would not set clock replaced control and u it now set clock bakes and broils

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Charlotte, NC 28214

Clinton

Job Details: 03/07/2025

Defrost drain was frozen oven defrosted u it clears all ice u it drains properly now.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Charlotte, NC 28214

Clinton

Job Details: 03/07/2025

Parts are on back order office will contact when parts arrive. Unit is stuck in drain will need new control; ordrng 1 W11608056 (Control)

We serviced a

JENNAIR RANGE

Model JGRP436HL01

Near Charlotte, NC 28208

Clinton

Job Details: 03/07/2025

Installed new ui and broil element/ gas burner tested unit 5 times all times tested it worked properly asked Custer to video issues if they happen again

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Charlotte, NC 28209

Clinton

Job Details: 03/07/2025

Installed control and new ui and console for damages u it is working properly after repair

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near Huntersville, NC 28078

Johnny

Job Details: 03/07/2025

Loud noise when running. Disassembled unit found pencil stuck in blower wheel. Removed it. Unit working as designed.

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Charlotte, NC 28273

Ryan S.

Job Details: 03/07/2025

"Customer complained panel above oven door is falling off, preventing her from opening the oven door. Found retainer clips for bottom panel under UI are broken and cannot be secured ordering three retainer clips. Informed customer office will call when parts come in.; ordrng 3 W11025100 (Retainer insert)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28273

Ryan S.

Job Details: 03/07/2025

"Customer complained unit not spring water out of clothes, found 0e9 error(out of balance pause) found suspension slightly bouncy, ordering new suspension rods informed customer Office will call when parts come in; ordrng 1 W11396716 (Suspension)"

We serviced a

MAYTAG DRYER ELECTRIC

Model MEDC215EW1

Near Dallas, NC 28034

Ryan S.

Job Details: 03/07/2025

"Found unit only had 124v going to unit, found outlet needs replaced. Informed customer to call electrician to replaced outlet for dryer. Paid trip fee w cash."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Huntersville, NC 28078

Johnny

Job Details: 03/07/2025

Burnt out heater needs new one.; ordrng 1 W10518394 (Heater)

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4816FW3

Near Huntersville, NC 28078

Johnny

Job Details: 03/07/2025

"Installed new parts, ran calibration cycle, ran test cycle. Working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Charlotte, NC 28269

Johnny

Job Details: 03/07/2025

"Broil element automatically cuts on when entering service mode, ordering new control board; ordrng 1 W11528249 (Control board)"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW7232HW0

Near Charlotte, NC 28262

Johnny

Job Details: 03/07/2025

"Installed new parts. Ran calibration cycle, ran service cycle. Started regular cycle. Unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Charlotte, NC 28215

Johnny

Job Details: 03/07/2025

"Loose screw on rotor, retighten, ran calibration cycle. Ran service cycle"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Bristol, CT 06010

Andre

Job Details: 03/07/2025

Ck unit upon arrival and ran cycle on unit and found high pitch noise coming from wash motor during the wash cycle consistently order parts for replacement ; ordrng 1 W11680075 (Sump motor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Wolcott, CT 06716

Andre

Job Details: 03/07/2025

Ck unit upon arrival and remove and install new dish washer Tub and install all other parts from old tub to new tub and ran cycle and monitor unit and check for leaks unit operating to normal specs

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Wolcott, CT 06716

Andre

Job Details: 03/07/2025

"Ck unit upon arrival and remove and install basket,GearCase,wash plate,with slider. Calibrate unit and ran agitation and spin cycle and unit is now operating to manufacturers specs"

We serviced a

WHIRLPOOL COOKTOP

Model WFES5030RZ0

Near Waterbury, CT 06705

Andre

Job Details: 03/07/2025

Ck unit upon arrival waited for customer at door and take pictures of model tagged found front left burner not allowing adjust between low and high heat. Install infinite switch and unit is now operating to manufacturers specs customer already had unit pulled out for service

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Charlotte, NC 28226

Caleb

Job Details: 03/07/2025

Replaced Gearcase and all lower components covered in oil. Confirmed operation of unit and all tests fine. Confirmed operation with customer.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW7500GW

Near Charlotte, NC 28227

Caleb

Job Details: 03/07/2025

"Serial number doesnt match, advised customer to contact their warranty provider."

We serviced a

KITCHENAID DISHWASHER

Model KDFE304RPS0

Near Charlotte, NC 28211

Caleb

Job Details: 03/07/2025

Replaced adjusters unit checks fine.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 03/07/2025

"Found upon arrival motor error code and f1e1, ran component activation and can hear shifter moving but not motor. Shifter keeps clicking after several seconds but motor not engaging. 9.2 from both motor windings at j3 connector. Found continuity through harness from all 3 wires to motor. All connections on motor are connected and look ok. Found short in harness when on with techline. Shifter kept engaging and disengaging when moving lower harness. found continuity through all wires but Telon said it could be a micro tear . Called sr7741097195. Scheduled return call 3-12-25 pm; ordrng 1 W11568984 (Harness)"

We serviced a

MAYTAG WASHER TL

Model MVW7230HW1

Near Gastonia, NC 28054

Ryan S.

Job Details: 03/07/2025

"Came to install parts ordered by previous tech . Installed new gearcase, rotor, stator, clutch, slider and control board. Ran factory calibrate to new board to new parts. Ran quick wash and unut filled and started washing. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW3

Near Gastonia, NC 28054

Ryan S.

Job Details: 03/07/2025

Customer complaint unit keep adding time and water levels are off. Found door lock error and two water errors water hazard and long fuel valves are working. OK in drain pump is working. OK no issue with pressure hose ordering new control board and door lock informed customer Office will call when job is authorized and parts come in; rqstng P&A on 1 W10810403 (Door lock) and 1 W11089550 (Control)

We serviced a

MAYTAG DRYER

Model MEDC300BW0

Near Gastonia, NC 28052

Ryan S.

Job Details: 03/07/2025

Found blown thermal fuse. Found exhaust not in ideal position for airflow. Fixed exhaust and explained possibility exhaust caused issue . Hester cycling in and off as designed.verified proper operation. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Springfield, MA 01108

Jorden

Job Details: 03/07/2025

Arrived and found issue returned in the exact same fashion. Verified good connections all the way down to the shifter but still not operating. Ordering harness for repair but other components to solve the problem once and for all. ; ordrng 1 W11419171 (ACU) and 1 W11568984 (Harness) and 1 W11449841 (Gearcase) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 123789 (2nd time slot)

We serviced a

AMANA M/W OTR

Model AMV2307PFS08

Near Springfield, MA 01104

Jorden

Job Details: 03/07/2025

"Arrived and could not replicate complaint, ran cycle 5 times and worked perfect each time.Informed customer should we return and find no manufacturing defect9 then customer would be responsible for service fee."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Simsbury, CT 06081

Mike K.

Job Details: 03/07/2025

"Stacked unit in basement. No errors in history. Ran quick wash and went through fill and into agitate fine. Rand diagnostic cycle and working properly. No bearing noise and no wobble in basket/tub. Drain operates properly and quickly. All buttons working in testing. Will order console for intermittent button issue, water left in unit likely from windows unbalanced loads.Advised customer the dryer will need to be taken off unit for us to replace console. Office to contact cs when parts come in to schedule return ; ordrng 1 W11319991 (Console)"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ1

Near Sturbridge, MA 01566

Chris B.

Job Details: 03/07/2025

Complaint that the washer is not starting any cycle. Found error codes F3E1 and F5E1. Bad control board. Parts under warranty til 12/18/25. Collected labor fee.; ordrng 1 W11712987 (Control Board) and 1 WPW10482836 (Lid Lock)

We serviced a

WHIRLPOOL WASHER TL

Model MVWC565FW2

Near Bloomfield, CT 06002

Mike K.

Job Details: 03/07/2025

"Unit not starting running on its own. Unplugged on arrival, plugged in and unit is in manual drain. Allowed to finish. F8e1 only error in history. Ran diagnostic cycle. Completed fine, recalibrated and cs to monitor."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charlotte, NC 28273

Clinton

Job Details: 03/07/2025

Used truck stock harness. Unit did have a bad control but the harness shorted caused the failure I assume the harness was just barley split bc it it did drain before but to drain when I wiggled wire there was no visible signs of damage.unit is fully operational after repair ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

GE REFRIGERATOR TO

Model GIE18GSNDRSS

Near Springfield, MA 01109

Jorden

Job Details: 03/07/2025

"Arrived and found FZ evap fan not running, flicked it and it kicked on. Informed customer and they opted to hold off on any repair since fan is running. Sent estimate to customer."

We serviced a

WHIRLPOOL WASHER FL

Model WFW6620HW2

Near West Hartford, CT 06117

Mike K.

Job Details: 03/07/2025

"Unit has been having continued suds errors. Previous repairs: Pressure sensor/ hose replaced, drain pump replaced, compressor belt valves replaced, bellow drain holes cleared.Says per office ran 5 cycle with no soap and worked fine, first regular load after that fine, next load, got suds error. On arrival could see suds in bellow.Ran quick cycle and completed fine. And no more suds seen. Soap being used is Tide ultra concentrated.F5e4 only error in history, door not open between cycles. Ran diagnostic cycle and completed fine. Raised drain tube a little higher in stand pipe to reduce chance of siphoning.They only thing found was when recirculating the water would just hit the door, not spray into the basket. Found the nozzle and tube are restricted, could mostly clear the nozzle, but result is same ordering nozzle and tubing. Also ordered pump in case the pump was source of issue.; rqstng P&A on 1 W11318802 (Hose) and 1 W11316251 (Nozzle) and 1 W11318805 (Dosing) and 1 W11458345 (Pump assy)"

We serviced a

KITCHENAID MICOWAVE

Model KMLS311HBS-1

Near West Hartford, CT 06107

Mike K.

Job Details: 03/07/2025

"Replaced fan and fan motor. Unit did have to come down to do so, reinstalled and tested fine with cup of water, fan running smoothly and heated properly"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWB865GW0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 03/07/2025

"Complete squeaking during agitation cycle/squealing That smell smells like WD-40 coming from the machine I found odor is caused by bacteria growing in tub. As far as noise, I cannot duplicate noise and agitation or spin cycle no error codes in fault history other than. F2e1 no electrical issues found. no rotor, stater or clutch issues found either agitator is slightly loose as far as the appliances, no suspension issues as far as excessive bounce, adjusted suspension rods and lubricated."

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ2

Near West Hartford, CT 06119

Mike K.

Job Details: 03/07/2025

"Control board monitor led solid. Unit will not go into diagnostics, no response to input..cycled power and same. Verified 120vac at wall and at control. Lower unit inspection all looks good. Tested connectivity from cont 16-2, 16-3 to drain pump and is good, 15 ohms on drain pump, good., so doesnt lock to be stuck in a manual drain, just unresponsive. Will reorder control as unit was running after tech replaced it last visit. As this was just done, no additional charges. Part covered under 24 month part warranty, labor collected on previous repair.Office to contact to schedule return when parts come in.; ordrng 1 W11712987 (Control)"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Hampden, MA 01036

Jorden

Job Details: 03/07/2025

"Arrived and found error codes F7E9 (locked rotor) and F0E3 (overloaded) stored in system, cleared codes. Ran unit and all operated normally but heard a loud clacking noise that only happened during spin (no noise when spinning by hand) and increased in frequency by speed. Units drain system is working perfectly. Ordering ACU because it sounds as if the control is throttling power to clutch when it shouldnt be and clutch as contingency. ; rqstng P&A on 1 W11429620 (ACU) and 1 W10754448 (clutch)"

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHZ1

Near Union, CT 06076

Jorden

Job Details: 03/07/2025

"Arrived and found error codes F5E1 (door stuck open) and F6E4 (float switch open) stored in system. Ran auto test cycle and unit worked fine at every step. This complaint affected both identical units in the same way but cannot replicate. Customer has a unique power supply to their home in terms of grid power, solar & battery which an electrician was just recently present to investigate it. Informed customer this complaint is not sourced within the units."

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Stafford, CT 06076

Jorden

Job Details: 03/07/2025

"Arrived and found valve stuck open even with unit unplugged, have to shut off water supply to cease water flow. Ordering new valve assembly. ; ordrng 1 W11513255 (Valve assembly)"

We serviced a

KITCHENAID COOKTOP

Model KFDC558JSS03

Near Charlotte, NC 28278

Ryan S.

Job Details: 03/07/2025

"Customer complained griddle not getting hot enough , ran on 350? and let preheat, temp lower than 350? Che Jed element and found resistance going in and out . Ordering element and temp sensed. Informed customer office will call when parts come in. ; ordrng 1 W11319602 (Element) and 1 W11319618 (Griddle temp senser.)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Brimfield, MA 01010

Chris B.

Job Details: 03/07/2025

Complaint that the stove has a burnt smell to it. Found error codes F6E1 over temp. Found bad control board. Tried multiple attempts to get in touch with the safety department but no luck. Called office and was told to call on Monday again to get approval for parts. The part # is W11594224. Will order as soon as I get approval from Whirlpool Safety and I get the SR# confirmation. No need to reschedule with customer. Monday will call safety again. ; ordrng 1 W11594224 (Control Board)

We serviced a

WHIRLPOOL DRYER

Model med7230hw3

Near Charlton, MA 01507

Chris B.

Job Details: 03/07/2025

Complaint that the dryer would stop on its own. Customer ran it and it stopped and mentioned that opening the door and closing it again would making run again for some time then will stop again and door is needed to be opened and closed again so it could run. Found error codes F2E1. Good heating present. Door switch is working fine. Found bad 240v plug to the wall causing unit to loose connection. Customer will have the electrical verified.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS12

Near Kershaw, SC 29067

Jonathan J.

Job Details: 03/07/2025

"Complaint was in the middle of microwaving heard a loud pop, and then microwave ceased to heat. All functions are still working. dirt noise now and what it was before. I tried replacing diode no change found Megatron has open resistance. New diode installed went pop during testing. Ordering capacitor, diode, and magnetron. to repair. Transformer windings are getting 124.6 V to the windings from control micro is properly grounded and has proper voltage getting to it. Magnetron appears to be on backorder Office to call customer when parts come in. Gave customer phone number for Whirlpool as customer says she is only been in the house for a week and wants it replaced.; ordrng 1 W11737891 (Magnatron) and 1 W10832024 (Thermistor) and 1 W11256462 (Diode) and 1 WPW10574736 (Capacitor), used 1 W11256462 (DIODE UNIV) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KBL1

Near Torrington, CT 06790

Andre

Job Details: 03/07/2025

Ck unit upon arrival and found door seal bottom defective order parts for replace inform customer office will reach out once parts become available ; ordrng 1 W11664713 (Door seal bottom)

We serviced a

GENERAL ELECTRIC REFRIGERATOR FDB

Model GFE28GELEDS

Near Oxford, MA 01540

Glenn

Job Details: 03/07/2025

Replaced leaking ice maker tested all ok

We serviced a

BOSCH DISHWASHER

Model SHS43CF5N/25

Near Plainville, MA 02762

Aimee Z.

Job Details: 03/07/2025

Found it a drain issue not the dishwasher . Needs plumber no garbage disposal

We serviced a

GENERAL ELECTRIC DRYER

Model GFD65ESPN1SN

Near Sharon, MA 02067

Aimee Z.

Job Details: 03/07/2025

Cust complaint is shutting off in mix sensor dry.Tested sensor with wet towel still shut off. Needs sensor harness door switch is sloppy; rqstng P&A on 1 WE08X29688 (Sensor harness) and 1 WE04X29601 (Door switch)

We serviced a

MAYTAG WASHER TL

Model MVW5035MW1

Near Leicester, MA 01611

Glenn

Job Details: 03/07/2025

Found improper water line installation. Customer instruction water lines are backwards. NOTE TO OFFICE while checking the washer the toilet water line blow off the toilet spraying everywhere. Water was then turned off I took a picture of the hose on toilet tenant was present when this occurred.

We serviced a

KITCHENAID REFRIGERATOR BO

Model KRMF706ESS05

Near Lancaster, SC 29720

Jonathan J.

Job Details: 03/07/2025

Complaint fresh food section not cooling properly. Everything else is working. Fine I found evaporator is completely frozen over. You dont need an evaporator cover a drip pan and evaporator fan motor and evaporator fan motor support to repair. As well as 2X time. Customer declined repair today is going to manually defrost themselves and take their chances per customer. Customer also stated they are going to look at Queen city to see if they purchased an extended warranty on device.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW08

Near Catawba, SC 29704

Jonathan J.

Job Details: 03/07/2025

"Our place compressor, validated frost pattern going all the way across has already reached the fourth run down within five minutes of plugging unit in and compressor turning on temperature after buttoning everything up was already down to 31? and dropping ambient air temperature coming out of air tower."

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ10

Near Pineville, NC 28134

Caleb

Job Details: 03/07/2025

"Customer states that there was a sound while in use, tested fan and operation of the unit and found no issues or errors at this time, customer showed me that his mesh filter is bent and that could be the culprit of random noise. Advised customer that this part is not under warranty and provided customer with part number and advised to call whirlpool for a replacement filter."

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Charlotte, NC 28210

Caleb

Job Details: 03/07/2025

Gearcase has started to leak oil on lower components preventing unit from shifting properly. Customer to decide on repairs at this time. Sent copy of invoice.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Cornelius, NC 28031

Johnny

Job Details: 03/07/2025

"Compressor extremely hot to touch. Checked amp draw, pulling 13amps indicating locked compressor. Needs new compressor. I suspect system was contaminated at factory. ; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Dryer filter) and 1 W11504433 (Dryer coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Tolland, CT 06084

Jorden

Job Details: 03/07/2025

"Arrived and installed ACU, calibrated and ran test cycles, unit tests fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ4

Near Worcester, MA 01607

Chris B.

Job Details: 03/07/2025

Complaint that the dishwasher is not washing properly. Found bad sump pump. Replaced part and unit working normal. No leaks detected. ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW3

Near Worcester, MA 01604

Chris B.

Job Details: 03/07/2025

Replaced part and ran two diagnostic cycles and all running normal.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ3

Near Fort Mill, SC 29707

Brandon

Job Details: 03/07/2025

Sr7741099828Found that tub is dented in back corner. Also front of tub where hinges connect to inner doors are bent. Unit would need inner door hinges and tub for repair.Customer refuses anymore repairs be done on unit. Called to document with Techline and customer is contact customer care.

We serviced a

WHIRLPOOL DRYER

Model EED4300SQ0

Near Rock Hill, SC 29730

Brandon

Job Details: 03/07/2025

Complaint unit is not heating. Found on arrival that element is broken. Used truck stock to replace element. Tested after installation and unit tested properly. No other issues found.; used 1 279838 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Rock Hill, SC 29730

Brandon

Job Details: 03/07/2025

Complaint unit is warm in both compartments. Found that units compressor is not coming on. Start device has been replaced twiceCustomer was under the impression that unit was under warranty but she has hired a non whirlpool technician that has installed a bullet piercing. This does not void warranty. Ordering sealed system components for repair. Please let customer know when we can return for repair and give tech two slots of time.Sr# 7741096355; ordrng 1 W11727250 (Compressor) and 1 W11506635 (Valve)

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW4505MW2

Near Rock Hill, SC 29730

Brandon

Job Details: 03/07/2025

Complaint unit is shaking out of balance and walking. Found on arrival that customer is under loading unit causing center of gravity to be uneven. Tested all components on unit and it functioned as designed. No repairs needed

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHZ00

Near Blacksburg, SC 29702

Mitch H.

Job Details: 03/07/2025

Checked and found ice melting and clumping in bin. Found ice chute door not closing and sealing correctly. Also found ice compartment door gasket not contacting fully. Checked RC and FC temps. All good. Ordering chute door assembly and ice door. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WPW10577864 (Ice chute door) and 1 WPW10549589 (Ice door)

We serviced a

WHIRLPOOL WASHER-DRYER COM

Model WFC682CLW0

Near Torrington, CT 06790

Andre

Job Details: 03/07/2025

Ck unit upon arrival and found user interface lock show and instruct customer on how to unlock display unit now operating to manufacturers specs

We serviced a

WHIRLPOOL WASHER TL

Model WTW4800XQ2

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 03/07/2025

"Point washing machine, leaking nonstop drip drip all night all day issue will stop randomly and then start up again a couple of days later. I found issues with water valve solenoid. I replaced water valve assembly, tested operations new further issues found with washing machine at this time."

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWB865GW0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 03/07/2025

We serviced a

JENN-AIR REFRIGERATOR

Model JS42SEDUDW12

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 03/07/2025

"I replaced all previously ordered parts, tested operations no further issues found today. All operations are working no leakage from the icemaker no leakage from the filter housing.; O-emld tckt"

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