We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near West Hartford, CT 06117
Ruben C.
Job Details:
08/09/2024
Installed stops tested normal door closing normally
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
08/09/2024
Customer complain unit controls are not working found ACU error. Error was new since last service . replaced ACU from pre-ID parts . Ran unit all functions working as designed . Ran quick wash unit filled and start washing.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
LG DRYER
Model DLE7300VE
Near Iron Station, NC 28080
Ryan S.
Job Details:
08/09/2024
Customer complaining unit not drying ran unit unit has proper voltage heater coming on and cycling build up in fan wheel removed buildup blowing exhaust. Verified proper operation.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Denver, NC 28037
Ryan S.
Job Details:
08/09/2024
"Returned to install switch harness. Unit now working as designed, showed customer. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Denver, NC 28037
Ryan S.
Job Details:
08/09/2024
Installed door seal gaskets per appliance fix live instructions. Verified proper seal .
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gastonia, NC 28056
Ryan S.
Job Details:
08/09/2024
"Returned and installed new igniter. Installed part, verified proper operation. Showed customer"
We serviced a
MAYTAG RANGE
Model MER8800FZ6
Near Windsor, CT 06095
Ruben C.
Job Details:
08/09/2024
Checked unit found element not going to low replace switch and burner tested operation normal; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF
We serviced a
GENERAL ELECTRIC DISHWASHER
Model PDT715SYNFS
Near Simsbury, CT 06070
Ruben C.
Job Details:
08/09/2024
Checked unit not the same issue as last service unit keeps draining as soon as you start it no water is left drain pump is pumping water out tried to reboot control for over 5 minutes still same and checked pressure sensor did not find any debris in sensor ordering control sensor and drain pump; rqstng P&A on 1 WD19X25461 (Drain pump) and 1 WD21X25468 (Pressure sensor) and 1 WD21X25699 (Main control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Avon, CT 06001
Ruben C.
Job Details:
08/09/2024
7739673681 checked unit found vent leaking from condensation set vent to be closed with techline have documented issue if continues cust is to call whirlpool cust service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Andover, CT 06232
Jeremy B.
Job Details:
08/09/2024
Both sections not cooling. Ran test 4 and compressor and fans come on but no frost pattern. The refrigerant is leaking needs new compressor and both evaps and system leak checked. Fresh food thermistor corroded needs new. ; ordrng 1 W11578205 (Compressor) and 1 W11598434 (Evap fresh food) and 1 W11087438 (Evap motor) and 1 W11578026 (Evap freezer) and 2 Xtratime (Xtra time)s
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ3
Near Coventry, CT 06238
Jeremy B.
Job Details:
08/09/2024
Dishwasher leaking from seam on tub on left side needs new tub assy. ; ordrng 1 W11409865 (Tub) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Tolland, CT 06084
Jeremy B.
Job Details:
08/09/2024
Dryer not heating and leaking water. Found 0vac between L2-N reset breaker and dryer now heating properly needs new steam valve verified DOP. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Manchester, CT 06040
Jeremy B.
Job Details:
08/09/2024
Found freezer door not closing properly causing a gap in the gasket and liner causing frost in freezer. Adjusted freezer door donuts closing and sealing properly. Adjusted legs so unit leaning back slightly. Cleared away all ice please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 WP482338 FOOD GRADE ADHESIVE
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES1
Near Manchester, CT 06042
Jeremy B.
Job Details:
08/09/2024
Oven heats but then shuts off and cools down found good spark module and even flame in burner needs new sensor and control. ; rqstng P&A on 1 W10349741 (Control) and 1 W10833885 (Sensor)
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Vernon, CT 06066
Jeremy B.
Job Details:
08/09/2024
Dryer heating intermittently. Found loose wire at heater. Dryer heating and cycling properly. Went over use of dryer and each setting. All checks ok.
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Enfield, CT 06082
Jeremy B.
Job Details:
08/09/2024
Dryer timer knob stripped causing dryer not to start. Needs new timer knob. Customer will buy and install themselves.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Vernon, CT 06066
Jeremy B.
Job Details:
08/09/2024
"Ran diag found error codes F7E0,F0E4,F2E1, found hot and cold reversed. Found tub ring not connected to tub causing noise reconnected its tight and secure. The gear case is making loud internal noise checked slider and its good. Suspension slightly bouncy needs new. ; rqstng P&A on 1 W11130356 (Suspension) and 1 W11393685 (Gearcase)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Hartford, CT 06112
Jeremy B.
Job Details:
08/09/2024
"Installed new compressor and filter drier pulled a vacuum and then tried to recharge but compressor is seized and tripping off on overload. Reinstalled old compressor and pulled a vacuum then recharged will order new compressor. ; ordrng 1 W11582579 (Compressor), dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV , used 1 W10898074 (COUP LOKPREP SEALANT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Gastonia, NC 28056
Ryan S.
Job Details:
08/09/2024
"Customer complained unit not draining. Replaced pump, found unit still not draining. Found short in harvests and control short due to harness short. Ordering control and harness. Informed customer office will call when parts come in. ; ordrng 1 W11683480 (Control) and 1 W11697178 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Ludlow, MA 01056
Chris B.
Job Details:
08/09/2024
Complaint that the washer is not cycling through correctly. Found error codes F5E2 and F5E3 found bad lid lock. Replaced part with TS W11307244 and ran diagnostic cycle and all working normal. ; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Longmeadow, MA 01106
Mike K.
Job Details:
08/09/2024
Replaced gear case assy and Washplate. Recalibrated and ran self test fine
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB11
Near Springfield, MA 01109
Mike K.
Job Details:
08/09/2024
"Unit is under 1yr wp warranty per service bench. Complaint of gasket coming loose in rf door. Sticks but has been coming loose repetitively. Siliconed groove and will have cs leave closed for several hours , if issue returns order new rf gasket. Fr gasket is fine.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
AMANA RANGE
Model AER6303MFB5
Near Springfield, MA 01105
Mike K.
Job Details:
08/09/2024
"Unit is under 1yr wp warranty per service bench.Had stopped heating cooktop and oven, burnt out power cord.Per Randy at office wp will cover cord, cause loose installation. Post on terminal broke trying to removed but so replacing terminal as well.Unit was installed n a separate room as rent a center had given them a temperate stove to use in men time. Will have them reinstall this unit when taking rental.Will contact us if any issue once reinstalled.; used 1 WPW10245259 (TERMINAL BLOCK), and 1 PT220 (RANGE CORD 4' 3 WIRE) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW3
Near Ludlow, MA 01056
Chris B.
Job Details:
08/09/2024
Replaced all parts and dryer running normal. Ran a normal cycle and cycle to cool down as normally should.; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE and 1 WPW10298258 WIRE HARNESS
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Wilbraham, MA 01095
Chris B.
Job Details:
08/09/2024
Replaced all parts and ran a diagnostic cycle and all tested normal.
We serviced a
KENMORE DRYER
Model ="11085862401"
Near Springfield, MA 01104
Mike K.
Job Details:
08/09/2024
"Not heating but is tumbling. Element is good but only getting 120vac to heater. Open thermal cutoff. Quoted for thermal kit/labor, approved. Replaced and unit is heating properly ; used 1 279973 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Springfield, MA 01104
Mike K.
Job Details:
08/09/2024
"Compressor will not turn over, starter hums.Unit has 5yr part/labor on sealed system.Tested with another starter and same. Sealed system issue and will require compressor/drier and couplers.Office to contact cs when parts come in to schedule return.; ordrng 1 W11370574 (compressor kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler)"
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Springfield, MA 01109
Mike K.
Job Details:
08/09/2024
"Cs complaint of Lf triple burner staying on hi even at lower temps and that display will intermittently lock on its own and not unlock, has to unplug/plug in sometimes to be able to use. Knob is unreadable to see what setting the triple burner is onBoth seem to be working fine in testing. Will order switch, console and knob for complaint.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W11335274 (U/I control) and 1 W11685614 (Knob) and 1 W11129442 (Triple switch)"
We serviced a
HAIER REFRIGERATOR
Model HA10TG21BSB
Near Springfield, MA 01108
Mike K.
Job Details:
08/09/2024
"Water in rf coming from fr. Found clogged evap drain, steamed clear and draining properly"
We serviced a
AMANA OVEN
Model ACR4303MMS0
Near Springfield, MA 01107
Mike K.
Job Details:
08/09/2024
"Attempted to call Robin first enroute, no answer, called second number which looks to be landlord. Let him know there was no answer. Called robin again on arrival , she answered and said son would come and open door. F1e1 error on display on arrival. Went into diagnostics and that error is only one displayed there as well. Error is an internal board error.Quoted for control/labor. Called robin, she is the tenant, not landlord, called landlord and did not answer. Left quite with instructions to contact office to go forward. Saved estimate. Trip charge was collected prior to visit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ12
Near Monroe, NC 28110
Jonathan J.
Job Details:
08/09/2024
Two point condensation forming on the middle of the fresh food doors Mulan strip. I found a complaint true customer had moisture control turned off. I turn moisture control on so that heater can turn on. Show customer how to do so no further issues found with refrigerator at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBS2
Near Rock Hill, SC 29730
Mitch H.
Job Details:
08/09/2024
Checked and tested dishwasher. Confirmed dispenser not opening properly. Ordering dispenser. Checked part availability and scheduled return for 8/16 AM ; ordrng 1 W11412300 (Dispenser)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Charlotte, NC 28278
Mitch H.
Job Details:
08/09/2024
"Removed old ice bin, installed new bin. Entered diagnostics, ran test 120, ice cycled and returned to home position correctly. Ran test 98, valve activated and filled correctly. All functions and components operating properly."
We serviced a
KITCHENAID OVEN
Model KSDG950ESS1
Near Monroe, NC 28110
Jonathan J.
Job Details:
08/09/2024
Complaint not turning on. I found no voltage getting to oven at all customer says power intermittent has worked in the past. I found customer has correct power coming out of breaker but nothing at oven. Customer will have to also have unit pulled out and made accessible for service.
We serviced a
GENERAL ELECTRIC RANGE
Model PB935YP5FS
Near Attleboro, MA 02703
Aimee Z.
Job Details:
08/09/2024
Cust state now cooking to much on top center raw on a cakeTook tempHigh. Low370. 176372. 176374. 174Plus. Plus1116 devided by 3. 1041. Devided by 3372. 347Calibrated 10 degrees
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Franklin, MA 02038
Aimee Z.
Job Details:
08/09/2024
"Installed control and Acuator calibrated and ran diagnostics Found the lid latch un locking and locking needs new latch When not in use ; rqstng P&A on 1 W11307244 (Latch) and 1 W10837741 (Strike), states that autho needed"
We serviced a
SAMSUNG DRYER
Model DVE50M7450P/A3
Near Franklin, MA 02038
Aimee Z.
Job Details:
08/09/2024
Found a quilt filling in the blower removed and tested complete
We serviced a
LG REFRIGERATOR
Model LFC23760SB
Near Springfield, MA 01128
Chris B.
Job Details:
08/09/2024
Complaint that the refrigerator is not powering on. Found bad control boards. Parts not available for one of the parts and customer decided not to try to fix the unit. Collected trip fee.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW2
Near Clover, SC 29710
Mitch H.
Job Details:
08/09/2024
Checked and tested. Found oven control board bad. Called Whirlpool safety dept. advised them of findings SR# 7739632226. Was told they are not covering any repairs. Advised customer that they are not covering repair. He said that he would talk with Whirlpool.
We serviced a
GE DISHWASHER
Model GDF610PGJ5BB
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
08/09/2024
"Tested unit and found dishwasher would not power up and no display tested voltage and found 120v going to terminal block removed main control and found green light on, tried to reset control but same issue touch panel shorted out and needs to be replaced. Will order new touch panel and control advised panel is a special order and will call when the parts are in ; ordrng 1 WD21X31902C (Ui control) and 1 WD34X22154 (Panel) and 1 WD21X24901C (Main control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Simsbury, CT 06070
Ruben C.
Job Details:
08/08/2024
Checked unit found slider metal slipped off cuasing no spin replaced slider tested operation normal ; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Simsbury, CT 06070
Ruben C.
Job Details:
08/08/2024
Checked unit found liner in refrigerator bottom has a crack and led module in freezer is not functioning ordering vynupyl repair kit and module; rqstng P&A on 1 W11602886 (Led module) and 1 8201700 (Vinyl kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Concord, NC 28027
Jenn F.
Job Details:
08/08/2024
"Complaint the ice stopped dispensing and then stopped producing ice. Tested the dispenser, paddle switches tested fine. Ice maker showing open thermistor auger does not come on. Found 4 wires at the base of the door broken. Customer will contact whirlpool."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHB03
Near Rockwell, NC 28138
Jenn F.
Job Details:
08/08/2024
Relay on control board was burnt. Replaced main control board. Tested ok.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Salisbury, NC 28146
Jenn F.
Job Details:
08/08/2024
Complaint the console does not turn on. No lights. 120 at the outlet. Needs new control and console. ; rqstng P&A on 1 W11419051 (Control) and 1 W11478525 (Console)
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS05
Near Ware, MA 01082
Chris B.
Job Details:
08/08/2024
Complaint that the range has an error code F2E1 found bad touch panel. Replaced part and unit working properly. Ran all oven cycles with no issues.
We serviced a
KITCHENAID RANGE
Model KFED500ESS06
Near New Braintree, MA 01531
Chris B.
Job Details:
08/08/2024
Replaced infinite switch and burner heating properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Thompson, CT 06262
Amanda R.
Job Details:
08/08/2024
"Unit made ice batch of ice and stopped ran test 45 not enough water coming through valve ; rqstng P&A on 1 W11482383 (Valve) and 1 W10316760 (Thermistor) and 1 W11482025 (Valve), dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC , states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Woodstock, CT 06281
Amanda R.
Job Details:
08/08/2024
Complaint that didnt make ice right away ice bin full today fridge was dropped by delivery people temps set at recommended
We serviced a
KITCHENAID OVEN
Model KODE500ESS21
Near Bolton, CT 06043
Jeremy B.
Job Details:
08/08/2024
Control panel keeps saying F1E1 and f2E1 and will not shut off and or operate the oven tried resetting breaker but error remains. needs new panel and control. ; ordrng 1 W11249218 (Control) and 1 W11249217 (Control) and 1 W11304099 (Control panel)
We serviced a
GE DRYER
Model GFD85ESPN0RS
Near Bolton, CT 06043
Jeremy B.
Job Details:
08/08/2024
Found UI barley plugged in causing dryer not to start. Plugged in and secured dryer now starting.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHV08
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
08/08/2024
"Tested unit and found fridge section not cooling and freezer only freezing items on bottom half, checked evaporator and found unit frozen over not circulating air. Melted ice and forced unit into a defrost cycle found unit would not defrost due to brown heater wire pulled from molex, reattached wire and secured to stop from falling out, heater is now on and staying on to melt evaporator properly. Unit is now cooling and working to specs"
We serviced a
GE COOKTOP
Model n/a
Near East Longmeadow, MA 01028
Chris B.
Job Details:
08/08/2024
Complaint that the unit is not turning on the flame. Found no issues with the stove top. All burners was working fine. Couldnt locate the model and serial number.
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRF560SEYM02
Near Mansfield, MA 02048
Aimee Z.
Job Details:
08/08/2024
Found the drain frozen Cust already clear ice build up in freezer and isnt leak last couple of days.Trimmed piece off end of drain .
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Plainville, MA 02762
Aimee Z.
Job Details:
08/08/2024
Installed new suspension rods and control and ran diagnostics And left on cleaning.Advised customer to white piece are soap build upAnd will need to use affresh until build up is Gone
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Rock Hill, SC 29732
Mitch H.
Job Details:
08/08/2024
"Checked and found display constantly beeping and flashing through cycle times. Would not respond to any inputs or enter diagnostics. Also found console overlay peeling. Requesting P&A for control, user interface and console. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11632709 (User interface) and 1 W11672039 (Control) and 1 W11660284 (Console)"
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUW248LBRS00
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
08/08/2024
Installed new fan with blade. Please allow 24hrs for temperatur to stabilize
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/08/2024
I replaced all previously ordered parts. I tested operations no further issues found at this time with refrigerator. Refrigerator is cooling fine full frost pattern developing all the way down.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Southwick, MA 01077
Mike K.
Job Details:
08/08/2024
"Broken stem cells n timer, knob was still good. Quoted for timer/labor, accepted. Replaced timer and verified operation in timed dry."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Bristol, CT 06010
Ruben C.
Job Details:
08/08/2024
Checked unit ran diagnostics normal no error codes in memory and unit is not leaking tested operation normal ran cycle normal
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Franklin, MA 02038
Aimee Z.
Job Details:
08/08/2024
F3e2 water valvef2e1 stuck key padFound the start button doesnt always work.Cust ui high Cust buying new
We serviced a
MAYTAG WASHER
Model MHW6630HC1
Near Heath Springs, SC 29058
Jonathan J.
Job Details:
08/08/2024
"Complaint washing machine leaking water on the back of the washing machine. I could not duplicate customers complaint. I did find over suds error code in fault history F0E2. I did also find soap residue around vent tube on the back of the washing machine indicating an over sudden condition, potentially leading to the leak that customer noticed. Only two things I can deduce would be a drain hose backing up or leaking from the vent tube and the middle back of the washing machine due to an over sudden condition. Advised customer to monitor. I inspected door gasket no holes anywhere on door gasket no leaking after filling tub half full of water in diagnostics menu. Also found F5 E2 error code. I cleared latch is working fine with no issues."
We serviced a
BOSCH DISHWASHER
Model SHE863WF5N/10
Near Franklin, MA 02038
Aimee Z.
Job Details:
08/08/2024
Tested heat double red/ green no ohmsFound needs new heater which comes in wash pump.Also advised control is nlaCwa
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Bristol, CT 06010
Ruben C.
Job Details:
08/08/2024
Cust says she is taking unit back to Costco because delivery date does not match when she says it was delivered she says it was delivered in June of 2024 cust needs to go back to Costco even though its covered by Costco she is refusing repair at this time
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Burlington, CT 06013
Ruben C.
Job Details:
08/08/2024
Checked unit no error codes in memory ran diagnostics normally suspension rods are normal no bounce and inner drum is not off center could not duplicate issue adjusted level legs
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW2
Near Farmington, CT 06032
Ruben C.
Job Details:
08/08/2024
Installed bellows for cust cust had dryer down tested operation normal cust paid for full service on last trip including bellows
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hartford, CT 06112
Ruben C.
Job Details:
08/08/2024
"Checked unit found thermal fuse open checked heating element normal replaced fuse and thermostat tested operation normal ; used 1 3387134 (), and 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
GE WASHER
Model GFW550SSN0WW
Near Milford, MA 01757
Aimee Z.
Job Details:
08/08/2024
"Washer filled with water stopped mid cleaning Found filled with water. Drain out found penny in drain pumpTested tub not movingChecked error codes 68 drive motor and inverter board failure Error 19 water was paused in a tub more 24 in washerFound tub not spinning or agitating nowTested through diagnostics No loose connection, motor winding openNeeds control , inverter, and motor.; rqstng P&A on 1 WH22X35837 (Inverta) and 1 WH03X29524 (Motor) and 1 WH22X36638 (Main control), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW07
Near Meriden, CT 06450
Jimmy R.
Job Details:
08/08/2024
"Checked over unit and found customer had not heard unit make ice in 3 weeks then today it started operating and dropping ice, ran diagnostics on ice maker and found unit cycling ran another cycle and unit had stopped mid way then started again ice maker is failed. Replaced Icemaker and unit cycled filled with water is is now operating normally, advised customer to give unit 24 hrs and ice will be made"
We serviced a
KITCHENAID OVEN
Model KFGG504KPS4
Near Meriden, CT 06451
Jimmy R.
Job Details:
08/08/2024
Checked over oven and found unit would not light when baking found ignitor would just spark and never light it would take 5 tries then light. Checked ignitor and found it had been pushed to far away from burner causing it to not spark properly and not light. Adjusted ignitor to proper location checked spark and unit is now lighting and heating up properly. Let unit heat up and checked for holding temp unit held and operated normally
We serviced a
KITCHENAID DISHWAHER
Model KDFE204KPS2
Near Southington, CT 06489
Jimmy R.
Job Details:
08/08/2024
Installed new sump&motor plus control ran unit thew a wash cycle and machine is now filling and washing properly. Cleared errors and all functionings are now working to factory specs
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waterbury, CT 06704
Jimmy R.
Job Details:
08/08/2024
"Ran dryer and found unit would run but never heat up and timer would never advance, chcked power at terminal block and 240v is present with 120v on each leg. Ran dryer and found not power to heating element from timer checked power from motor and no power from motor, found motor harness disconnected on bottom red wire, reconnected and replaced timer ran cycle and unit is now heating timer is cycling to off and unit is working to specs ; dspstn on spec-tagged invntry: 1 W10857612 TIMER"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBS2
Near Thomaston, CT 06787
Jimmy R.
Job Details:
08/08/2024
"Tested unit and found machine would not power up and no selections working, checked for voltage and found some blackening on the electric cover removed cover and found bland and white wire had fallen off of connection touching each other and killing power to unit. Cut out melted lines and reconnected properly securing, checked for proper voltage and 120v is present. Ran unit and all operations are now working to specs"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Hartford, CT 06105
Ruben C.
Job Details:
08/08/2024
Checked unit ran diagnostics no error codes at all ran component test normal basket is not off center checked underneath no oil from gear case or cap capacitor checked ok
We serviced a
GE MONOGRAM REFRIGERATOR
Model ZTS420NMA
Near Southwick, MA 01077
Mike K.
Job Details:
08/08/2024
"This is a custom cabinet too compressor ge monogram. Complaint of icemaker not working, which they have removed and temperature too warm.Unit is around 6 degrees in fr, 48+ in rf. Fan is blowing but no air flow, damper is operating. Looks like evap is frozen over. Cannot find any front access to evap. Was able to get a mirror up into an intake and could see evap heavily frosted.Had Randy at office help find tech sheet for unit, hold +\- on both rf/fr for 3 seconds. Test 1 4 is to turn defrost on. Had 120 vac at control to defrost. Says access to evap is through freezer ceiling, wasnt budging during visit, but may have frozen to drain pan, will attempt to steam to help remove on return.For the I/m customer said it was getting really hot and not stopping.Quoted for heater, thermostat, thermistor and icemaker. Approved and paid in full via check; ordrng 1 Wr50x29776 (Thermo disk) and 1 Wr555x1025 (Thermodisk) and 1 Wr51x322 (Heater) and 1 WR30X10093 (Icemaker)"
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Marshville, NC 28103
Jonathan J.
Job Details:
08/08/2024
"Complaint washing machine leaking all over floor, not washing at all burning smell. I found unit will need a gearcase and all associated parts on the lower end. Unit will also need a main control board as well due to burning smell from motor trying to turn and control unable to spin it. Customer declined repair today is going to look at replacement washers."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near Bessemer City, NC 28016
Ryan S.
Job Details:
08/08/2024
"Returned to install main control and ui , installed new style main control. Waited 7min delay compressor not starting. Found voltage to inverter. Ordering inverter , compressor , drier process tube and tubing.2xtimeframe. , informed office will call when parts come in . ; ordrng 1 W10841139 (Compressor) and 1 W10629033 (Inverter) and 1 WPW10143759 (Drier) and 1 W11506635 (Process) and 1 876765 (Tubing) and 1 2xtimeframe (2xtimeframe), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Huntersville, NC 28078
Ryan S.
Job Details:
08/08/2024
"Found no peer to drain pump, power from board . Replaced harness . Ran diagnostics drain pump working along with all other functions in service mode. , ran quick wash , unit filled and started washing. Verified proper operation. ; used 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Huntersville, NC 28078
Ryan S.
Job Details:
08/08/2024
"Customer complained ice in freezer is all frozen together. Frost buildup in freezer found hinges were damaged and leak from gasket on top of freezer gasket. Ordering slide, hinge kit and two gasket seal parts for service pointer on issue with freezer door gaskets. Informed customer Office will call when parts come in.; ordrng 1 W11668671 (Door slide kit) and 2 W11159728 (Seal gasket)s"
We serviced a
WHIRLPOOL M/W OTR
Model WML75011HZ10
Near Wilbraham, MA 01095
Chris B.
Job Details:
08/08/2024
Complaint that the microwave was burning in the inside. Found melted wave guide. Quote parts and labor. Will order parts for a return visit. Collected in full. ; ordrng 1 W11126541 (Seal) and 1 W11193296 (Wave Guide)
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Mansfield, CT 06268
Amanda R.
Job Details:
08/08/2024
On well water throwing e1 error water just trickling into unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Chicopee, MA 01020
Mike K.
Job Details:
08/08/2024
"Unit is under 1yr wp warranty per service bench. Cs say display has been beeping and screen has bubbles up. Found top of u/i separating from control. Sense light stays on even when unit is off. Did start a normal cycle fine. Ran diagnostic, f2e1, stuck key only error in history. Went through diagnostic cycle fine. Ordering u/I assy; ordrng 1 W11660284 (U/I control)"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW0
Near Springfield, MA 01108
Mike K.
Job Details:
08/08/2024
"U/i acting erratically. Power button seems to stick, sometimes turning itself on/off on its own in testing. Replaced u/i and working fine. Ran quick cycle through fill and into agitate fine. Cancelled and drained out fine. Ran drain and spin and went into spin fine."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Springfield, MA 01118
Mike K.
Job Details:
08/08/2024
Unit is under Costco additional 1yr warranty per service bench.Complaint of leaking and not cleaning well. Thought was cleaning from under unit. Lower unit inspection all looks good with no signs of leaking.Found hole in drain hose from rubbing against wall. Not oem hose as needs longer hose. Explained hose would not be covered and would need to replace himself.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near West Springfield, MA 01089
Mike K.
Job Details:
08/08/2024
"Unit not cooling in rf, not cold enough in fr. Found evap fan not working, not obstructed and getting 120vac. Good frost pattern.Quoted for evap fan motor and labor. Approved.Replaced motor and running properly, steamed clear ice build up; used 1 WP2315539 (EVAP MOTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near West Springfield, MA 01089
Mike K.
Job Details:
08/08/2024
"Unit is under 1yr wp warranty per service bench. Replaced control and tested unit in quick wash. Filled and went into agitate fine, drained fine when cancelled. No errors. Did not go into manual drain as had previously."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Thomaston, CT 06787
Jimmy R.
Job Details:
08/08/2024
"Installed new doors and nameplate heated gasket to seal against cabinet and checked over cooling, unit is now operating normally and doors are closing and working to specs"
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Matthews, NC 28104
Jonathan J.
Job Details:
08/08/2024
"Complaint cooktop is not keeping temperature can put it on medium, and it will still keep on boiling water in a large saucepan Can set temperatures to low and it will still be boiling water 10 minutes later then occasionally itll work perfectly fine. Burners are doing the same thing now. I found infinite switches are the cause I am ordering new infinite switches to fix and repair unit is a downdraft. Will need additional time as I will have to pull unit from cabinetry to access infinite switches ; ordrng 2 W10917724 (Infinite switch)s and 2 W10911303 (Infinite switch)s and 2 W10857622 (Infinite switch)s"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Matthews, NC 28104
Jonathan J.
Job Details:
08/08/2024
I replaced all previously ordered parts I tested operation light is turning off when moisture bar is touched no further issues found. ; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE
We serviced a
GE REFRIGERATOR
Model GFE26JSMAFSS
Near Monson, MA 01057
Chris B.
Job Details:
08/08/2024
Replaced part and doors shutting properly. 1yr warranty on parts and labor. Please send customer a hard copy of the receipt to the home.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Portland, CT 06480
Jeremy B.
Job Details:
08/08/2024
Ice still building on evap fan and at bottom of evap on left side. Already replaced icemaker and fill chute. Called tech support and documented my findings. There is an extender fill tube that needs to be installed. Was given this SR#7739669226; ordrng 1 Wp2174755 (Extender)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW0
Near Portland, CT 06480
Jeremy B.
Job Details:
08/08/2024
Washer not spinning out. Found d basket speed sensor fault. Ran self test and washer goes into a spin then stops and unlocks the lid. Replaced actuator then ran calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG RANGE
Model MER7700LZ3
Near Monson, MA 01057
Chris B.
Job Details:
08/08/2024
Replaced glass door front and unit working normal.
We serviced a
LG WASHER
Model WKE100HVA
Near Ware, MA 01082
Chris B.
Job Details:
08/08/2024
Replaced part and ran the washer. No leaks detected. Sending back the set of
We serviced a
LG WASHER
Model WT7800CW
Near Denver, NC 28037
Ryan S.
Job Details:
08/08/2024
"Customers complain of loose wire, found lid lock wire harness damaged and clip to hold it broken causing it to rub on tub ordering lid lock . Informed customer office will call when parts come in; rqstng P&A on 1 EBF61674802 (Lid lock)"
We serviced a
WHIRLPOOL OVEN
Model WOED3030LS01
Near Denver, NC 28037
Ryan S.
Job Details:
08/08/2024
"Customers said racks were pushed too far in damaging liner. Builder was installer. Took pictures, called techline, Tech-Line said touch up paint is all that will be provided. Ordering touch paint . Part number provided from techline . Sr# 7739667133 informed customer office will call when part comes in. ; ordrng 1 W10803163 (Touch up paint)"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Mount Holly, NC 28120
Ryan S.
Job Details:
08/08/2024
Customer complained unit smoking causing carbon detector to go off . No damage to wires anywhere. No signs of thermal damage anywhere. Flame is steady and proper size and operation. Could not recreate issue when preheat to 400? informed customer it must have been grease that had burned off causing carbon monoxide smoke. informed customer to make sure oven is properly cleaned of any spills to prevent issues. Verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Charlotte, NC 28214
Ryan S.
Job Details:
08/08/2024
"Customer complained icemaker, not making ice and freezer full of ice buildup. Found icemaker was working, but tube to icemaker was pushed too far back. Extension to fill tube was pushed too far back causing water to just go into freezer instead of an icemaker fixed. Fill tube extension icemaker fill properly verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Plainfield, CT 06354
Amanda R.
Job Details:
08/08/2024
Customer thought she was under warranty and said she wasnt quoted I quoted customer declined service
We serviced a
SAMSUNG REFRIGERATOR
Model RF23J9011SR/AA 16
Near Agawam, MA 01030
Mike K.
Job Details:
08/08/2024
Replaced icemaker and advanced and filled in test mode. Cs to monitor; dspstn on spec-tagged invntry: 1 DA97-13718C ICE MAKER UNDER 25 CUBE