We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
11/25/2024
I replaced all previously ordered parts tested operations no further issues found found pin connector on Molik connector was unplugged. Going to blower fan. No further issues found all operations are working normally no abnormal noises. ; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Catawba, SC 29704
Jonathan J.
Job Details:
11/25/2024
"Complaint oven was baking cookies, and started seeing sparks white smoke coming out from. I found complaint true unit will need a bake element. Customer will need to have AIG dispatch us out to finish the repair. I checked the main control board control is no further issues with oven at this time other than it needs a bake element. Awaiting dispatch from AIG cannot install parts without dispatch. Safety part fulfilled diagnostics covered. 7740370681 no personal injury no bodily harm no additional issues found."
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/25/2024
Complaint belt broke drum wont spin. I found complaint crew or replaced component kit found idler pulley was locked up causing belt to free spin and melt around pulley. No further issues found everything is now working properly. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/25/2024
Complaint not drying I found only code f7e1 incoming water temp below threshold disabling heater. Water heater problem must be corrected or issue will happen again. I cleared code verified heater is 295 degrees heating fine. Incoming water temperature is 110? steady hottest measurement recorded.
We serviced a
WHIRLPOOL COOKTOP
Model WCC31430AW03
Near Clover, SC 29710
Mitch H.
Job Details:
11/25/2024
Checked and found burners operating properly. Customer showed me pan they were using. It did not have a flat bottom. Played video for customer on how burners work and cookware requirements. Cooktop operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charlotte, NC 28278
Mitch H.
Job Details:
11/25/2024
"Tested and ran diagnostics. Found E5 ice maker error code. Disassembled, removed and replaced ice maker. Also found fill tube heater loose and not correctly on tube. Corrected and secured heater. Reassembled, ran test 57, ice maker cycled and returned to home position properly. Ran valve test 45, valve activated and filled correctly. Ran heater test 19, operating properly. Ran ice box fan test 36, fan working correctly. All tests passed. Advised customer to allow up to 72 hours for full ice production.; used 1 W11658802 (Ice maker) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Fort Mill, SC 29715
Mitch H.
Job Details:
11/25/2024
"Checked and found that issue is with the knob, cracked and split. Advised customer that knobs are not covered by warranty. Quoted customer for knob and shipping to them to install. Saved estimate. Customer will discuss and make a decision."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Holden, MA 01520
Glenn
Job Details:
11/25/2024
"Complaint louder than usual. Tested no error codes washer passed cycle diagnostics but there is a loud bang when ever the agitator reverses direction. Checked cam, pulley and motor everything is tight as are the agitator and inner basket order parts gear case and agitator ; ordrng 1 W11449840 (Gear case) and 1 W11550891 (Agitator)"
We serviced a
LG RANGE
Model LCE3610SB/03
Near Berlin, CT 06037
Jimmy R.
Job Details:
11/25/2024
"Heated up cooktop due to when unit would get hot it would start making noise, customer gave me the recite to unit but its under a year and they also have a 5 year advised they need to call Home Depot and have an authorization sent to us so we can fix unit or they would have to pay to get the unit fixed"
We serviced a
WHIRLPOOL MICROWAVE
Model CAE2745FQ1
Near Meriden, CT 06450
Jimmy R.
Job Details:
11/25/2024
Installed new parts and ran unit thew a calibration cycle and all functions now going threw. Ran a wash cycle and unit is now spinning and working to specs
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Meriden, CT 06450
Jimmy R.
Job Details:
11/25/2024
"Installed new parts and ran unit threw a heavy wash cycle checking for leaking, found unit now dry and running to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28269
Clinton
Job Details:
11/25/2024
"I never could create the noise based on what customer is stating I believe it was the belt slipping on cam pullly. The belt was loose on pully. I could see slide marks on the pully. I ran auto test drain and spin cycle. I even ran a quick was cycle until agitate. I never heard any noise. Installed belt and pully left all other parts with customer ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , 1 W11454741 GEARCASE , and 1 WP389140 BLOCK,DRUM"
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Charlotte, NC 28269
Clinton
Job Details:
11/25/2024
The unit only has 76 volt across l1 and l2 will need the electrician to come service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28216
Clinton
Job Details:
11/25/2024
Installed water valve u it working and fill in
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, NC 28216
Clinton
Job Details:
11/25/2024
"Error code n longer present after replacing the pressure switch unit is the ,idle of the floor in and empty apartment"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM01
Near Worcester, MA 01606
Glenn
Job Details:
11/25/2024
Found shelf and tail broken drawers will not open. Order parts ; rqstng P&A on 1 WPW10671238 (Center rail) and 1 WPW10671240 (Crisper shelf)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Fort Mill, SC 29707
Brandon
Job Details:
11/25/2024
Complaint units lid latch was broken. Replaced lid latch and tested unit. Unit tested fine. No other issues found.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Matthews, NC 28105
Brandon
Job Details:
11/25/2024
Complaint. Condensation building up on top of freezer door. Installed gaskets behind freezer door gasket via service pointer. No other issues found. Unit still under first year warranty. Said they would send picture of receipt to me but never did.; used 2 W11159728 (GASKET) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28216
Clinton
Job Details:
11/25/2024
Installed new control board unit checks ok starts and washes
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Charlotte, NC 28215
Johnny
Job Details:
11/25/2024
Very loud roaring noise when basket is spinning. Sounds like an airplane about to take off. Error code f0e5 off balance. Checked suspension rods. Basket was very bouncy. Unit in bad condition. Needs complete overhaul. Ordering all necessary parts.; rqstng P&A on 1 W11454741 (Gearcase) and 1 W10913953 (Actuator) and 1 W10721967 (Clutch kit) and 1 W11085570 (Shield) and 1 W10908289 (Agitator) and 1 W10780045 (Suspension rods) and 1 WPW10531289 (Tub ring) and 1 WP21366 (Spanned nut) and 1 WP389140 (Drive block) and 1 W10584118 (Spin basket)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EB0
Near Charlotte, NC 28215
Johnny
Job Details:
11/25/2024
Loose screw on switch. Reinstalled screw and tested unit. Working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ1
Near Midland, NC 28107
Johnny
Job Details:
11/25/2024
Drain hose is connected to garbage disposal. Cx will have to remove knockout from disposal for water to drain. Unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Huntersville, NC 28078
Ryan S.
Job Details:
11/25/2024
Came to install parts ordered. Installed new control and inlet valve. Ran diagnostics to clear stored codes if any.. ran quick wash unit filled and started washing. No leaks detected. Unit not leaking into tub. Verified proper operation.
We serviced a
KITCHENAID WALL OVEN
Model KODE900HBS00
Near Huntersville, NC 28078
Ryan S.
Job Details:
11/25/2024
"Came to install parts ordered. Installed ui, appliance manager and control board. Turned on breaker, preheated both ovens. Verified proper operation."
We serviced a
WHIRLPOOL M/W OTR
Model jmw2430ll00
Near Rock Hill, SC 29732
Mitch H.
Job Details:
11/25/2024
"Checked entitlement, unit is covered under 2 year manufacturer warranty. Expires 12/23/24. Confirmed error. Will not respond to any inputs or enter diagnostics. Ordering control and console. Checked part availability. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11598173 (Console) and 1 W11448962 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near York, SC 29745
Mitch H.
Job Details:
11/25/2024
"Tested and found infinite switch installed on last visit defective. Replaced switch, tested, burner now operating properly and adjusting correctly."
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near York, SC 29745
Mitch H.
Job Details:
11/25/2024
Checked drawer and found brackets bent. Ordering brackets and glides. Checked part availability and scheduled return for 12/3 AM ; ordrng 2 W10838990 (Bracket)s and 2 W10807823 (Glide)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near York, SC 29745
Mitch H.
Job Details:
11/25/2024
"Checked and confirmed proper incoming voltage. Tested and found no lights on control and would not respond to any inputs. Removed and replaced control. Reassembled, tested, dishwasher now operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Springfield, MA 01118
Jorden
Job Details:
11/25/2024
Arrived and found display behaving as if the console was locked but no lock option on this unit. Cycled power and did not correct anything. Ordering ACU and UI console. ; rqstng P&A on 1 W11506011 (ACU) and 1 W11460962 (UI console)
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Springfield, MA 01118
Jorden
Job Details:
11/25/2024
Arrived and found customers venting had an additional screen added to the vent boot which caught lint instead of letting it flow out. Showed customer and advised less restrictions to the venting. Customer is aware and will deliberate. Informed customer should we return and found no manufacture defect within the unit then customer would be responsible for service fee.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Springfield, MA 01104
Jorden
Job Details:
11/25/2024
"Arrived and found error code F2E2 (UI disconnected) and F2E1 (stuck key) stored in system, cleared codes. Ran key encoder test, all buttons work fine, ran automatic test mode and unit operating normally. Disassembled UI console and verified all ribbon connectors secure and properly in position. Unit tests fine. Unit is on a GFI circuit breaker, I advised customer have outlet inspected to see if GFI can be removed."
We serviced a
LG DRYER
Model DLGX3571V
Near Southampton, MA 01073
Mike K.
Job Details:
11/25/2024
"Loud when they making, supports worn. Quoted for dryer kit/labor. Accepted. ; ordrng 1 DELGKIT (Dryer kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Northampton, MA 01060
Mike K.
Job Details:
11/25/2024
"Unplugged on arrival, plugged in and went into manual drain. Cs said unit was running for 6 hours and smelled a burning smell. Pulled off console and no smell or damage seen at control, lower unit also all looked fine. For Continued intermittent issues and running for 6 hours, ordering acontrol.; rqstng P&A on 1 W11603810 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Springfield, MA 01129
Jorden
Job Details:
11/25/2024
"Arrived and found ice built back up in the water line to the ice maker. Verified 120v on white and blue to fill tube heater but no operation from heater. Ordering FZ door and 2nd technician. Informed customer door can take up to 6-8 weeks to be delivered, advised they check door for dents or damage before we return. SR #7740395016; rqstng P&A on 1 W11551458 (FZ door) and 1 564738 (2nd tech)"
We serviced a
SAMSUNG VENT HOOD
Model NK30K7000WS/A2
Near East Longmeadow, MA 01028
Jorden
Job Details:
11/25/2024
"Arrived and found relay opens and closes as expected for the LEDs suppling power properly but no illumination. Ordering 2 LED modules. ; rqstng P&A on 2 DG82-01066A (LED lamp)s, states that autho needed"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near East Longmeadow, MA 01028
Jorden
Job Details:
11/25/2024
Arrived and found error code F1E5 (microwave oven inverter failure) in display. Tested myself and error code occurred again. Followed steps according to tech sheet and placing an order for inverter and magnetron + 2nd technician and 2nd time slot. SR #7740392840; ordrng 1 W11578579 (Microwave inverter) and 1 W11578959 (Magnetron) and 1 564738 (2nd tech) and 1 102938 (2nd time slot)
We serviced a
SAMSUNG WASHER
Model WA44A3405AP
Near Springfield, MA 01108
Jorden
Job Details:
11/25/2024
"Arrived with complaint: Samsung washer not draining but found, Whirlpool dryer having venting/lint issues. Checked with office and confirmed, customer needs to contact contract company and get ticket properly assigned. Informed customer."
We serviced a
THERMADOR VENT HOOD
Model ph36gs/04
Near Charlotte, NC 28270
Brandon
Job Details:
11/25/2024
Tried to install control on arrival and found it did not work. Unit has a main control board that I didnt know about. Ordering main control for repair. Please refund customer for first control. ; ordrng 1 00626726 (Control module)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Worcester, MA 01609
Glenn
Job Details:
11/25/2024
Found this washer was already registered back in 6/23 of last year. Had to collect service fee $129.00 customer is calling Lowes & or whirlpool. Washer needs a door lock W11565030
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Mount Holly, NC 28120
Ryan S.
Job Details:
11/25/2024
Sr# 7740392826. Customer complain. Music wasnt making enough ice unit was running for a week and ice bin was only a third of the way full call Tech line line and said icemaker should feel in three days creating 56 to 60 cubes in one day. Freezer internal temperature was 5? flap on dispenser was closed tightly cycled icemaker icemaker dumped and filled properly. Replaced icemaker. Inform customer to not use icemaker wait 3 1/2 days to see if Bin is completely full verified proper operation.; used 1 W11700250 (ICEMAKER) from stock
We serviced a
GE RANGE
Model CS980SN1SS
Near Longmeadow, MA 01106
Gary V.
Job Details:
11/25/2024
"Inspected and found open bake element, quoted and she will call if wants repaired."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cheshire, CT 06410
Jimmy R.
Job Details:
11/25/2024
"Ran unit and found unit filling and never washing checked for errors and found F4e3 wash motor failure. Tested power to wash motor and 120v being sent, replaced faulty sump&motor ran a cycle and unit is now washing and working to specs ; used 1 W11665769 (MOTOR/SUMP) from stock"
We serviced a
AMANA COOKTOP
Model AGG222VDW6
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
11/25/2024
"Tested burners and found each burner flam orange and burning incorrect checked oven and found same issue burning orange. Tried to adjust flame and adjust air fuel mixer but same issue, checked for proper orfices and they are set to natural gas, unit will need new regulator and gas valve. Parts tentative p/a ; ordrng 1 W10177394 (Regulator) and 1 WPW10205816 (Gas valve), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Monson, MA 01057
Chris B.
Job Details:
11/25/2024
Complaint that the washer would not run any cycle to the end. Found error code F6E3. Found loose screw on the rotor. Adjusted screw and unit working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Springfield, MA 01108
Chris B.
Job Details:
11/25/2024
"Complaint that the washer is not detecting the detergent level and found error codes F3Et, F0E5 and F8E6. Verified all voltage to the sensor on the control board and all working normal. Found no kinks on the pressure hose. Found no issues with the washer. Ran diagnostic and quick, normal and no issues arises. Collected trip fee."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Springfield, MA 01108
Chris B.
Job Details:
11/25/2024
Complaint that the dryer is not heating properly. Found bad element. Replaced heater element with TS #WP3387747; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM10
Near Charlotte, NC 28226
Brandon
Job Details:
11/25/2024
On arrival I tried to install door and I found that it was the wrong door. Ordering right door for repair.; ordrng 1 LW10685227 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Charlotte, NC 28277
Brandon
Job Details:
11/25/2024
Complaint unit not cooling at all. On arrival I took back panel off and found that harness going to compressor had loose connection. Unplugged and reconnected harness. After reconnecting unit tested properly. Compressor and all fans came on immediately.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Amherst, MA 01002
Mike K.
Job Details:
11/25/2024
"Replaced upper lights and freezer light, removed several side lights and all connectors were buried in insulation, since lights working left those lights in. Door/open/close not in sync, cycled power and syncing fine now."
We serviced a
MAYTAG DRYER
Model medz600tw2
Near Amherst, MA 01002
Mike K.
Job Details:
11/25/2024
"Unit is giving an f-01 error, control relay failure. Cycled power to control and same. Checked wiring and is good, bad control.W10111606 verified by office as nla, unit unrepairable."
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near Watertown, CT 06795
Andre
Job Details:
11/25/2024
Ck unit upon arrival and found noise coming from unit disassembled unit and found lint build up in blower wheel vacuum all lint and check operation and unit is now operating with normal function
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Watertown, CT 06795
Andre
Job Details:
11/25/2024
Ck unit upon arrival and found fresh food compartment evaporator cover with ice defrost all ice from evaporator and install harness with thermistor and fan motor also check and remove and clear drain tube and drain unit now operating to manufacturers specs. Inform customer 24hr for proper cooling ; used 1 W11033168 (Harness) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Wolcott, CT 06716
Andre
Job Details:
11/25/2024
"Ck unit upon arrival and found Tough option not selecting once again, remove door and p,ay with harness that goes from control to user interface and found tough option now selecting order harness for replacement ; ordrng 1 W11690158 (Harness)"
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Bloomfield, CT 06002
Ruben C.
Job Details:
11/25/2024
Checked unit found basket is off center cuasing off balance ordering gearcase inner basket and slider two time slots; ordrng 1 W10734521 (Slider) and 1 W11449841 (Gearcase) and 1 W11178227 (Basket)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ2
Near Hartford, CT 06112
Ruben C.
Job Details:
11/25/2024
Checked unit when jumper is on coin interface coin op not working called commercial tech checked op harness getting continuity when coins pushed told by techline to replace. Control coin interface and temp rotary at the same time. Commercial techline does not give sr numbers called in at about 11:15; ordrng 1 WPW10491734 (Coin interface) and 1 W11712987 (Control) and 1 WPW10285518 (Water temp selecter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY6
Near Simsbury, CT 06070
Ruben C.
Job Details:
11/25/2024
Checked unit found ice maker not harvesting replaced ice maker ice maker called for water imediately and started to complete harvest tested normal advised cust to observe for 24 hours; used 1 W10882923 (ICE MAKER) from stock
We serviced a
SAMSUNG WASHER
Model WA44A3405AP
Near Springfield, MA 01108
Jorden
Job Details:
11/25/2024
"Arrived with complaint: Samsung washer not draining but found, Whirlpool dryer having venting/lint issues. Checked with office and confirmed, customer needs to contact contract company and get ticket properly assigned. Informed customer."
We serviced a
KITCHENAID RANGE
Model KSEG950ESS2
Near Catawba, SC 29704
Jonathan J.
Job Details:
11/25/2024
Complaint safety previous service ticket COD bake element exploded. I found complaint true replaced bake element tested operations preheated oven to 350?. No further issues found with oven at this time. All operations are working properly.; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Sharon, MA 02067
Aimee Z.
Job Details:
11/25/2024
Spoke to BK only charge part and labor waive 129Found the icemaker bar stuck in mid cycle .Jump wouldnt harvest needs new ice Cust not replace it rent
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRT3L1SZYBOO
Near Sharon, MA 02067
Aimee Z.
Job Details:
11/25/2024
Found fan freezer not working and theres a ball of ice right side evap Has a leak in the systemCust buying new 14 years old
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waterbury, CT 06708
Andre
Job Details:
11/25/2024
Ck unit customer had electrician change outlet from down stairs coming up check voltage and found 121VAC. Found no drop in voltage remove door and check latch and found latch not latching properly and unit still pulsing and no continuous run. Order harness and latch assembly. Also inform customer unit need to be out from under cabinet. Floor was done and stop right in front dish washer legs floor was install after dish washer was install. Inform customer nice he/She has unit accessible and out from under cabinet he/she can call for service ; ordrng 1 WPW10653840 (Lock assembly) and 1 W11697034 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Millbury, MA 01527
Glenn
Job Details:
11/25/2024
Found wash motor seized replace wash motor pump assembly tested no leaks ran diagnostics mode all tested job complete ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Fort Mill, SC 29707
Brandon
Job Details:
11/25/2024
Complaint unit is not going through cycle. On arrival I put unit in test mode and found that gearcase spin gear is bad. Quoted customer for repair but customer declined.
We serviced a
JENN-AIR RANGE
Model JDS1450FS0
Near Grafton, MA 01519
Glenn
Job Details:
11/25/2024
F3E0 error Tested found temp sensor out of range at .956 ohms causing error code replaced sensor tested oven to 350 all tested ok ; used 1 WPW10181986 (SENSOR) from stock
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IM03
Near Charlotte, NC 28211
Mitch H.
Job Details:
11/23/2024
"Confirmed error. Attempted to enter diagnostics, panel would not respond to any inputs. Error just keeps coming back. Customer has had breaker off for over a day. Ordering console and control. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11448961 (Control) and 1 W11460598 (Console)"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW2
Near Charlotte, NC 28212
Mitch H.
Job Details:
11/23/2024
"Tested and ran diagnostics. Found F7E3 basket engagement error. Found actuator not shifting. Removed and replaced actuator, ran control calibration and tested, washer now operating properly. Customer does have an issue with a clogged standpipe in wall. Attempted to explain that this is not an issue with the washer and she would need to get a plumber to clean and clear the drain pipe.; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Charlotte, NC 28207
Mitch H.
Job Details:
11/23/2024
"Disassembled washer. Removed and replaced wash basket, hub and wash plate. Reassembled, ran control calibration and tested washer. Completed calibration correctly and operating properly.; dspstn on spec-tagged invntry: 1 W10528947 HUB"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28278
Mitch H.
Job Details:
11/23/2024
"Tested and found washer would not start any cycle. Entered diagnostics, found F1E3 control error and F9E1 drain error. Would not run diagnostics cycle or calibration. Ordering control and harness. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11513246 (Control) and 1 W11643701 (Harness)"
We serviced a
WHIIRLPOOL WALL OVEN
Model RBD275PVB02
Near Fort Mill, SC 29708
Mitch H.
Job Details:
11/23/2024
Tested and found control panel completely blank. Beeps when keys are pressed but not display and no heating or other functions. Checked and found parts are not longer available. Customer had already beefed told by Whirlpool that parts were unavailable.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Fort Mill, SC 29708
Mitch H.
Job Details:
11/23/2024
"Disassembled dryer. Removed and replaced drive motor and blower wheel. Reassembled, tested. Dryer operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Clover, SC 29710
Mitch H.
Job Details:
11/23/2024
"Arrived, found that model and serial numbers on refrigerator does not match ticket. Explained to customer that I could not service unit because information doesnt match and that she would need to get this corrected with warranty company and a new service ticket issued. Refrigerator in home is:Model - WRF757SDHZ02Ser.#- KX4408666"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW11
Near Clover, SC 29710
Mitch H.
Job Details:
11/23/2024
Removed and replaced freezer door gasket. Used heat gun to form gasket and ensure proper seal around full perimeter of door. Sealing and operating properly.
We serviced a
LG WASHER
Model WT6105CW
Near West Springfield, MA 01089
Mike K.
Job Details:
11/21/2024
"Unit not responding, cs showed me as he tried to operate. Control lock was on, unlocked, showing cs how, and unit starting as normal. Collected for service call."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW4
Near Berlin, CT 06023
Ruben C.
Job Details:
11/21/2024
Checked unit found power harness on control loose reinstalled tested operation normal ran diagnostics normal no error codes in memory cleared anyway tested normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near West Hartford, CT 06117
Ruben C.
Job Details:
11/21/2024
Checked unit ran cycle normal ran diagnostics normal no issues with unit at this time have informed cust it is normal for unit to run cust instruct is now fullfilled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ11
Near Springfield, MA 01104
Jorden
Job Details:
11/21/2024
"Arrived and found noise coming from condenser fan blade due to one of the blades being largely severed. Removed broken blade to keep unit going but needs a new one, ordering condenser fan blade.; ordrng 1 WP12825803 (blade)"
We serviced a
MAYTAG DISHWASHER
Model MDB6949SDE0
Near Foxborough, MA 02035
Aimee Z.
Job Details:
11/21/2024
Dishwasher wash filled with water and Cust stated ran for 6 hours.I cancel cycle and drainedChecke error codes F6E4 error code fill valve or control problem or too much soapRan diagnostics ran right through Either Cust put on delay start or getting stuck in cycle Cust buying new
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Shrewsbury, MA 01545
Glenn
Job Details:
11/21/2024
Wash motor is making a loud noise. Would need a motor pump to repair issue. Customer declined repair collect service fee
We serviced a
WHIRLPOOL OVEN
Model GBD307PDB10
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
11/21/2024
Complaint switches in operable sometimes it works sometimes it wont when you press the buttons display is failing no longer illuminating keep getting PF error code when using top oven specifically. Unit will need touch membrane and control to fix. Will need user interface and control no longer available. Have been discontinued.; rqstng P&A on 1 8302319 (Control assembly) and 1 8300442 (Membrane switch black)
We serviced a
LG DRYER
Model DLG7101W
Near Enfield, CT 06082
Gary V.
Job Details:
11/21/2024
"Inspected and found TE1 fault, open blower thermostat, Will order the part and return.; ordrng 1 6931EL3002M (Blower thermostat)"
We serviced a
BOSCH DRYER
Model WTL5410UC
Near Springfield, MA 01108
Jorden
Job Details:
11/21/2024
Arrived and customer turned down service at the door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Chicopee, MA 01020
Jorden
Job Details:
11/21/2024
"Arrived and found door and armature broken on filter housing, replaced and tested fine."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Waterbury, CT 06704
Andre
Job Details:
11/21/2024
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DRYER
Model WED4800BQ0
Near Worcester, MA 01602
Glenn
Job Details:
11/21/2024
Installed thermal fuse tested all ok but customers dryer vent has poor air flow outside. Instructed her this needs to be addressed as it could cause anther failure ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Charlotte, NC 28277
Caleb
Job Details:
11/21/2024
Submitted parts needed. Now that pop is confirmed.; ordrng 1 W11620481 (Control) and 1 W10856866 (Socket)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ3
Near Mint Hill, NC 28227
Caleb
Job Details:
11/21/2024
"Found loose connection to broil element. Corrected, unit tests fine now."
We serviced a
GE DISHWASHER
Model GDT550PMR0ES
Near Suffield, CT 06093
Mike K.
Job Details:
11/21/2024
"Unit is getting an ftd error, drain failure, but unit is drained. Removed pressure sensor and found it clogged, cleaned and reassembled. Ran normal cycle and let run for 10 minutes with no issue."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE05
Near Charlotte, NC 28205
Clinton
Job Details:
11/21/2024
Reordered parts needed ticket was closed previously bc customer never confronted ; ordrng 1 2317847 (Fill tube) and 1 W11650057 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near West Hartford, CT 06119
Ruben C.
Job Details:
11/21/2024
Checked unit found touch panel not responding only shows a broken 1 on display console is peeling ordering console ui and main control; ordrng 1 W11505225 (Ui) and 1 W11460909 (Console white) and 1 W11506011 (Control)
We serviced a
GE DISHWASHER
Model GDP665SYN3FS
Near Blackstone, MA 01504
Aimee Z.
Job Details:
11/21/2024
Cust stated feels heat not working again.Tested element has continuity it good.Tested tco open; rqstng P&A on 1 WD21X27402 (Tco)
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC7HS04
Near West Hartford, CT 06117
Ruben C.
Job Details:
11/21/2024
F4e2 sr 7740375240 per tech line would need to check ohm readings on mag sensor can not pull unit out was told by tech line if it not accessable by a dolly cust has to make acessable told to refer cust to customer service techline has a pic of the way unit is installed
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Stafford, CT 06076
Gary V.
Job Details:
11/21/2024
"Inspected and found dribble marks out of dispenser and leaking down face of washer , brought legs down as far as I could to bring front of washer higher in front to stop dribble out the front of the dispenser. Cycled and tested fine."
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Warren, MA 01083
Chris B.
Job Details:
11/21/2024
"Complaint that the washer is not finishing any cycle. Error codes F7E1, F5E1, found stripped hub. Replaced part with TS #W11212745. Ran three diagnostic cycles and unit running normal.; used 1 W10528947 (HUB) from stock"
We serviced a
LG REFRIGERATOR
Model LFXS26973S/10
Near Chicopee, MA 01020
Jorden
Job Details:
11/21/2024
"arrived and could not replicate complaint, based on customers description I applied permagum sealant to the hole indicated where they saw the leak. Advised they observe over the next few days in case a leak returns."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Leicester, MA 01524
Glenn
Job Details:
11/21/2024
Installed tub tested all ok no leaks
We serviced a
LG REFRIGERATOR
Model LFXS26596S/04
Near Charlotte, NC 28205
Johnny
Job Details:
11/21/2024
Error code for ice fan motor issue. Observed ice build up on evaporator fan cover which contains the ice box fan. Will need to replace control board and fan assembly. Attempted to contact cx to provide accurate quote. I called 3x. Got no answer. I left a voicemail telling cx the quoted price for repair and instructed them to contact office to pay.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Webster, MA 01570
Lee
Job Details:
11/21/2024
"Customer states cycle wont startConfirmed complaint, found stuck on sensing, found slider magnet has broke away from plastic housing, replaced from truck stock tested okay, removed all error codes; used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EFP00
Near Newington, CT 06111
Andre
Job Details:
11/21/2024
Ck unit upon arrival and found no freezer evaporator fan motor running or condenser fan motor or ice box fan motor only fan is running is the fresh food compartment fan motor order controls to complete repair ; ordrng 1 W11333076 (Control board) and 1 W11099342 (Ui) and 1 W11086558 (Panel UI) and 1 W11131873 (Orion)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near New Britain, CT 06052
Andre
Job Details:
11/21/2024
Ck unit remove old compressor and install new compressor vacuum and charge unit inform customer 24hr for proper operation ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV PROCES
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Newington, CT 06111
Andre
Job Details:
11/21/2024
Ck unit upon arrival and install control board order by previous technician. Inform customer that produce and diary products is not good to store on top shelf because its so close to freezer compartment all produce should be located inside lower lower bin and not on shelf customer will rearrange products