We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Chicopee, MA 01020
Mike K.
Job Details: 10/19/2023
"Commercial use. Cs says unit will just drain, not stop. Plugged in and unit went right into drain. Pressure hose clear and no damage seen. Removed back cover and pressure hose looks good, drain trap is clear.Replaced water level switch and ran quick cycle. Started with an~60-90 second drain, then proceeded into cycle as normal. Went through fill, agitate, rinse, drain and into spin fine.Ran second time and same. There was some leaking from the drain trap a small button battery was in reception area and causing not to seal, cleared and no more leaking found."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 10/19/2023
"Ran diagnostics and checked for Errors found F8e1 long fill checked filling and unit is filling within ten min checked drain and no syphoning pressure hose is clear and not kinked, ran unit thew a self test and unit went thew as designed. Ran machine thew a whole wash cycle and unit competed and shut off ran again with clothes and unit completed cycle and shut off. Advised customer Im not sure what is going on with it starting over again maybe they are leaving the water off due to the error for a long fill Im not sure because its working perfect for me and I cant stay here all day running a wash cycle. Recalibrated machine control and reset actuator, all operations are working to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Meriden, CT 06450
Jimmy R.
Job Details: 10/19/2023
"Checked over fridge and found unit making noise coming from freezer area, opened freezer door and noise stopped. Checked evap and found frosted over causing fan to hit the ice and make noise, forced unit unit a defrost and found thermistor shorted, melted all ice and and checked control found power going to heater when forcing into a defrost but cntrl not telling unit to defrost it self. Wile checked defrost found selinoid for cooling clicking none stop unplugged and reset selinoid for now. Unit will need new cntrl,interface,evap fan with harness and selinoid will order parts. Advised customer we would call when parts are in ; ordrng 1 WPW10675033 (Cntrl) and 1 W11330971 (Display) and 1 W11249952 (Evap fan) and 1 W11429989 (Selinoid)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, CT 06234
Amanda R.
Job Details: 10/19/2023
Replaced harness tested drain pump working
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS
Near Hadley, MA 01035
Mike K.
Job Details: 10/19/2023
Cs complaint of ice off button not being able to turn on. Responded to me in testing and working properly. However the icemaker test button did not run test. Quoted for icemaker and user interface (intermittent operation) icemaker did cycle so just quoted for board which is showing out of stock .
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near South Hadley, MA 01075
Mike K.
Job Details: 10/19/2023
"Unit not igniting on bake. Tested and no glow on igniter, tested at harness connector and getting 120vac. Bad igniter Quoted for igniter/labor. Denied. CS will repair themselves. Collected for service call."
We serviced a
KITCHEN AID DISHWASHER
Model KUDS30IXSS9
Near South Hadley, MA 01075
Mike K.
Job Details: 10/19/2023
"Unit leaking, ran test cycle and unit overflowing with suds. Ran multiple cycles and scooped suds out until unit was clear. Cs thinks it possible someone put dishwashing soap directly into unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Longmeadow, MA 01106
Gary V.
Job Details: 10/19/2023
"Inspected and found water filter clogged and replaced with new filter, cycled and tested fine.; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER"
We serviced a
MAYTAG WASHER
Model LA182
Near Enfield, CT 06082
Gary V.
Job Details: 10/19/2023
"Installed new inlet valve and cycled ,tested fine."
We serviced a
ELECTROLUX DRYER
Model EFME417SIW0
Near Enfield, CT 06082
Gary V.
Job Details: 10/19/2023
"Inspected and found unit making noise, after quite a bit of time, finally found a clump of lint wedged between blower wheel backing, removed clump and cycled, tested fine."
We serviced a
KENMORE DRYER
Model 110.85872400
Near Ellington, CT 06029
Gary V.
Job Details: 10/19/2023
"Inspected and found main acu heat relay broken, no longer sending voltage to heater, part shows NLA."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Springfield, MA 01118
Roger R.
Job Details: 10/19/2023
"Unable to remove washplate hub from the gearcase shaft. Unit will also need a new gearcase. Will need to order. Wash plate and hub at customer house ; ordrng 1 W11454734 (GEARCASE), dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10752283 WASHPLATE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Longmeadow, MA 01106
Roger R.
Job Details: 10/19/2023
"Found unit had error for ice maker thermistor failed. Test 56 error E5. Ice maker fill test ok ,meaning valve ok. Replaced ice maker with new and refilled ice maker. ; used 1 W11658802 (ICE MAKER) from stock"
We serviced a
LG DRYER ELECTRIC
Model DLE3400W
Near Westhampton, MA 01027
Mike K.
Job Details: 10/19/2023
Replaced control and tested on timed dry. Unit tumbling and heating properly. Cs to monitor as it was working fine when left on last visit to.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS02
Near Southampton, MA 01073
Mike K.
Job Details: 10/19/2023
"But not cooling properly. Found fr at 32 and rf at 48 on arrival. Not running, compressor and fans off.Bi metal is open, thermistors pass. Evap fan operates in test, condenser fan also/ compressor does not.Replaced starter and ran for a minute then burnt out new starter. Needs new compressor. 2x sealed system job. Office to contact to schedule return.Part/labor covered under 120/60 month wp warranty does not cover service call.Collected for service call.; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Holyoke, MA 01040
Mike K.
Job Details: 10/19/2023
Unit had been condensation hit in rf and frosting in fr. Making good seal but did find some gapping between casing and liner. Evap drain is clogged and air vents blocked.Quoted for sealing gaps and steaming clear frost/ice.Approved. Sealed gaps and cleared ice.
We serviced a
WHIRLPOOL DRYER
Model MED6630HW
Near Agawam, MA 01001
Mike K.
Job Details: 10/19/2023
Unit tumbling and not heating. Found open heating element. Replaced and unit verified heating.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Woodstock, CT 06281
Amanda R.
Job Details: 10/19/2023
F2e1 f4e3 f4e4 checked venting customer said making squeaking noise checked power at terminal with it running and off ; rqstng P&A on 1 W11158457 (Ui) and 1 4392067 (Kit)
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDC1
Near Ashford, CT 06278
Amanda R.
Job Details: 10/19/2023
Replaced drain pump ; dspstn on spec-tagged invntry: 1 WPW10605427 DRAIN PUMP
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Huntersville, NC 28078
Ryan S.
Job Details: 10/19/2023
Returned to install parts ordered. Installed harness burner and caps. All burners working with no spark after flame starts. Verified proper operation and showed customer.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Stafford, CT 06076
Gary V.
Job Details: 10/19/2023
"Inspected and found f9e1 no drain, found drain pump seized, replaced and cycled, tested fine.sending defective part back for credit.; used 1 WPW10605427 (DRAIN PUMP) from stock"
We serviced a
XXXXXXXXXC WASHER
Model n/a
Near Springfield, MA 01104
Gary V.
Job Details: 10/19/2023
2 1/2 hour wait here in Springfield. Gonna try place in Enfield later today.; saved tckt
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LSS00
Near Paxton, MA 01612
Chris B.
Job Details: 10/19/2023
After verifying the unit cannot be taken down do to the cabinet style that has molding underneath the left and right side edge of the microwave. Customer will need the unit to be taken down for us to service it. Left customer our contact to the office that once the unit is down they can call us back. Customer mentioned that the unit can be removed but its a very tight fit and in the fotos shows where trim was scratched when it was installed for the first time. ; O-emld tckt
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rock Hill, SC 29730
Mitch H.
Job Details: 10/19/2023
"Checked and tested washer. No obvious evidence of a leak. Started cycle, allowing washer to fill, leaking from back, removed back and found nipple for pressure hose broken off and hose hanging. Will need outer tub. Ordering tub. Advised manager that tub would ship directly to store and she would need to call to schedule return visit.; ordrng 1 W10371566 (Outer tub)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/19/2023
"Checked and found that microwave wasnt fully plugged in to outlet. Corrected, microwave now working properly. Checked all functions, set clock, heating works properly. No issues."
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0HS02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/19/2023
"Tested and found F6E0 and F6E4 error codes. Attempted to preheat oven but bake element not heating. Went into diagnostics, component activation, actuated bake element, heated correctly. In diagnostics, component activation both elements worked properly.Called tech line spoke to TJ SR# 7737593592 he thinks issues may be coming from the fact that oven is not connected to WiFi and cant receive updates. He said to order console and control but to recommend that customer connect to WiFi per service pointer W11437808. Said that problem may be solved once unit updates. Discussed this with customer and they are going to connect oven to WiFi. Requesting P&A for console and control.; rqstng P&A on 1 W11261167 (ACU) and 1 W11296171 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/19/2023
Found f1e2 and f4e3 errors. Motor bumping but will not stay steady running. Relay clicking continuously. Order and replace sump assembly and control. ; ordrng 1 W11025157 (pump&motor) and 1 W11087226 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 10/19/2023
Arrived and found sensing light flashing. Was able to cancel and run diag found off balance error code. Ran automatic test then calibration all checks on. Checked all connections at motor and cap all good.
We serviced a
KITCHENAID ICEMAKER
Model KUIX305ESS2
Near Hebron, CT 06248
Jeremy B.
Job Details: 10/19/2023
Installed new parts and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Meriden, CT 06451
Jimmy R.
Job Details: 10/19/2023
"Installed new basket and ran machine thew a wash cycle and a spin cycle, checked functions and unit is now spinning true and operating as designed. Wile driving found drain still over flowing at house advised customer the drain needs to be snaked out so unit will drain properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Southington, CT 06479
Jimmy R.
Job Details: 10/19/2023
"Installed new control and console ran machine thew a diagnostics cycle and unit is now washing. Ran a normal wash cycle and a spin both selections went thew as designed, all operations are now working to factory specs ; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/19/2023
"Installed new door and found door had a chip in the paint on the corner swapped out door and customer is going to keep door as is, checked sealing and unit is cooling doors are sealing and all operations are working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near New Britain, CT 06053
Ruben C.
Job Details: 10/19/2023
Replaced drain hose tested operation normal ran drain cycle normal no leaks ran diagnostics normal
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEW04
Near Plainville, CT 06062
Ruben C.
Job Details: 10/19/2023
Checked unit ran diagnostics nor errors damper opened And closed no problem found at this time ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL
We serviced a
MAYTAG RANGE
Model MGS8800FZ5
Near Wolcott, CT 06716
Ruben C.
Job Details: 10/19/2023
Replaced valve and control called did not fix issue called techline found dsi module only putting out 1.8 volts should be 5 volts too week to open valve ordering dsi board 7737591442 ; ordrng 1 W10860916 (Dsi module)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/19/2023
"Removed and replaced gear case, agitator, cam, actuator and hub. Reassembled, ran control calibration and manual tests for agitate and spin. All operating properly.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , 1 W11454734 GEARCASE , and 1 W11550891 AGITATOR , used 1 W10528947 (Hub) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMMF5930PZ00
Near Worcester, MA 01606
Angel R.
Job Details: 10/19/2023
"Replaced blown fuse, tested ok."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Worcester, MA 01610
Angel R.
Job Details: 10/19/2023
Customer did not answer or confirm.;
We serviced a
JENN-AIR RANGE
Model JDS9860AAP
Near Mint Hill, NC 28227
Jeff L.
Job Details: 10/19/2023
"Found bad bake element customer wanted me to replace the oven sensor as well as lamp bulb. I replaced oven sensor and bake unit and we will need to return and replace lamp when part comes in. I also applied a 10% discount to parts for military discount. Will return 10-25-23Part#WP74009925; ordrng 1 WP74009925 (Lamp), used 1 Wpw10181986 (Sensor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Mint Hill, NC 28227
Jeff L.
Job Details: 10/19/2023
Sr7737563224Spoke with TJFound ice maker not getting water the fill tube was froze up I looked to make sure grommet was in securely and looked for any other ways cold air could be freezing the tube could not find any other places. I put unit into test 19 and turned heater in for 1 minute then went to test 45 fill cycle and the water did make it to the ice maker. So the board is sending power. The inlet water valve is very loud and the water has filter debris in it that also needs to be replaced. Rescheduled for 10-25-23 PMPart#WPW10341329Part#EDR2RXD1; ordrng 1 WPW10341329 (Inlet water valve)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near York, SC 29745
Mitch H.
Job Details: 10/19/2023
"House s new construction, not occupied. Checked entitlement, no information there. Model/Serial tag says 7/23. Serial number matches 9/23, under warranty. Customer is going to call to get authorization from Whirlpool. Tested and found that blower is not getting correct voltage from control. Ordering control and will replace both parts on return visit. Checked part availability and scheduled return for 10/23 8-1.; ordrng 1 W11552018 (Control), dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 10/19/2023
"I replaced all previously ordered parts, tested operations, no water leaking occurring after testing, water inlet valve inside fresh food, compartment, and cycling icemaker. Everything is working normally as of right now. freezer door is opening and closing easy now as well complaint icemaker would not stop filling with water water gushing out of freezer door. Customer had to pull refrigerator out of wall and shut water off to refrigerator to get water to stop cycling running."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB0
Near Clover, SC 29710
Mitch H.
Job Details: 10/19/2023
"Tested and found left front infinite switch shorted causing cooktop on light to stay on. Replaced switch, tested, now operating properly.; used 1 WP3149400 (Infinite switch) from stock"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 10/19/2023
"Tested and found washer not accepting some inputs from control. Unplugged and reset control, now accepting inputs. Per service pointer W11481344. Ordering control and console. Checked part availability and scheduled return for 10/25 8-1; ordrng 1 W11316623 (Console) and 1 W11322901 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/19/2023
"Complaint refrigerator is not dispensing water out of the door nor making ice. I found ice maker was frozen over the fill tube was completely frozen. I had to defrost, fill tube and icemaker shoot to be able to remove icemaker from bin area I found cause of issue was due to a restricted fully clogged water filter. Water quality in areas coming out of refrigerator seems to be excessively cloudy Customer will need a new water filter to fully fix unit should be making ice with no issues as of right this second"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Charlotte, NC 28205
Jeff L.
Job Details: 10/19/2023
"O somehow ordered the wrong ice maker the correct one is W11545935; ordrng 1 W11546935 (Ice maker), dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Charlotte, NC 28214
Robert A.
Job Details: 10/19/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Belmont, NC 28012
Ryan S.
Job Details: 10/19/2023
"Customer complained surface burner glass top was moving/ squeezing when pressed on fromsides. Found glass top was loose slightly in back where it mounts to frame. Took off glass top and reinstalled, unit now tight and no noise. Verified proper operation."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFC2353AF0
Near Wrentham, MA 02093
Aimee Z.
Job Details: 10/19/2023
The water paddle doesnt always shut off gets stuck Switch sloppy and not always making contactAnd showing partial numbers on the disp; ordrng 1 5304523072 (Switch) and 1 5304530929 (Disp cntrl)
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AW0
Near Attleboro, MA 02703
Angel R.
Job Details: 10/19/2023
"Wire harness and power wire fried on line 1, also terminal block. Customer was quoted on parts needed and labor and decided she will just buy a new stove as this one is nearly 10 years old."
We serviced a
WHIRLPOOL GAS DRYER
Model WGD7500GW0
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/19/2023
Found error code of f2e1Broken door switch; ordrng 1 W10847984 (Door switch)
We serviced a
WHIRLPOOL RANGE
Model JDRP430HM01
Near Mansfield, CT 06268
Amanda R.
Job Details: 10/19/2023
Front left burner not starting cleaned up starting normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Vincent O.
Job Details: 10/19/2023
"Found partial frost pattern indicating inefficient compressor. Customer complaint is no ice production and soft ice cream. Verified proper operation of fan. Order and replace compressor. ; ordrng 1 W11580057 (Compressor.), dspstn on spec-tagged invntry: 1 W11546681 HARNS-WIRE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Columbia, CT 06237
Jeremy B.
Job Details: 10/19/2023
Ice build up in freezer and water flowing slow. Removed filter and water flowing good. Customer must replace filter. Freezer door not pulling in all the way needs new door rails. ; ordrng 1 W11241580 (Bracket left) and 1 W11241268 (Bracket right) and 1 W11557001 (Icemaker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Mansfield, CT 06268
Amanda R.
Job Details: 10/19/2023
Complaint front panel rusty has extended warranty needs to be dispatched correctly
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Charlotte, NC 28212
Jeff L.
Job Details: 10/19/2023
Found unit non filling with enough water put unit into service mode and there were no fault codes present the pressure hose is not kinked Im going to order a new control and water valve. Will return 10-25-23 pmPart#W11419171Part#W11165546; ordrng 1 W11419171 (Control) and 1 W11165546 (Water valve)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Charlotte, NC 28270
Jeff L.
Job Details: 10/19/2023
Found doors sealing properly in fresh food section there is a lot of frost built up on damper control and moisture on the ceiling in fresh food section. The damper is fully open when it should not be freezing the containers on top 2 shelfs there is nothing binding or restricting the air flow. Going to order 2 parts for repair. Will return 10-25-23Part#WPW10120827Part#WPW10594329; ordrng 1 WPW10120827 (Control) and 1 WPW10594329 (Damper)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Windham, CT 06226
Amanda R.
Job Details: 10/19/2023
Starting and then going straight to done replaced actuator tested operation normal ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Troutman, NC 28166
Vincent O.
Job Details: 10/19/2023
Installed new air guide cover. Turned on fans and compressor. Verified no vibration noise. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mooresville, NC 28117
Vincent O.
Job Details: 10/19/2023
Found broken lid strike causing unit to not operate. Replaced strike. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cornelius, NC 28031
Vincent O.
Job Details: 10/19/2023
Installed new control. Tested and verified proper operation. Unit is not spinning and agitating properly. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Scotland, CT 06330
Amanda R.
Job Details: 10/19/2023
Complaint not drying well entered diagnostic no saved errors ran test cycle using rinse aid no adjustment for it using heated dry explained the heater element isnt as hot or stays on as long as older dishwashers
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx735sdhz08
Near Webster, MA 01570
Angel R.
Job Details: 10/19/2023
"Refrigerator lost power and PO code was on the screen, customer says unit has been working ok they we just unsure of the meaning of this code. Checked functions of the unit and temps and all seems ok, voltage to unit ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Sutton, MA 01590
Aimee Z.
Job Details: 10/19/2023
"F5e1 found the latch sloppy and the soap dispenser is broken ; ordrng 1 W10861000 (Soap disp) and 1 WPW10653840 (Door latch), states that autho needed"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Huntersville, NC 28078
Robert A.
Job Details: 10/19/2023
"Cx complaint that the unit fluctuates too high in temp. I inspected the unit to confirm the complaint. I found no error codes, the calibration is set to 0. The oven will ascend too high pass the set temp (set to 350 goes up to 390). The cx understand the unit has a range of temp it stays in averaging the set temp. The cx is using the correct recommended instrument to record the oven temps. The service manual says it generally stay within a 50 degree range, his issue is that it goes too high. Im ordering a new UI, control and temp sensor to resolve the issue.; ordrng 1 W11600370 (UI panel) and 1 W11598120 (Temp sensor), dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Huntersville, NC 28078
Robert A.
Job Details: 10/19/2023
"Cx complaint that the unit is intermittently working. I inspected the unit to confirm the complaint. I found multiple error codes: f9e0 f6e0. I tested the MW, it worked fine. The cx said both work fine when there are no issues. The unit needs a new UI panel and control board. Im ordering the parts for the return visit.; ordrng 1 W11448961 (Control board) and 1 WPW10260060 (Control board) and 1 W11449431 (UI control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Worcester, MA 01603
Angel R.
Job Details: 10/19/2023
"Called tech line to document findings, unit deemed unrepairable. Advised customer call customer service to sort out what will be done going forward. SR#7737592488."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 10/19/2023
F2e1 stuck key pad was the only error codeI calibrated to make sure all parts working as intendedRan diagnostics no issuesNotice Cust has on a soak explained Use this option to add an extra soak period to any cycle to help loosen tough stains. The washer will fill and then alternate between a soak and a gentle agitation before beginning the selected cycle.Ran aHeavy cycle to wash and drain.Couldnt find anything wrong with washerWorking as intended .The washer advancing just fine
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 10/19/2023
"Found door has rust spots top bu ui and bottom took photos.Explained to cust rust not covered would need to be reported to kitchen aid in first 30 daysIn warranty manual statesPg 4 of owners manual.Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive environments (e.g., high salt concentrations, high moisture or humidity or exposure to chemicals.Advised to call kitchen to see if they will cover the cost of outer panel."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Huntersville, NC 28078
Robert A.
Job Details: 10/19/2023
"Cx complaint that the unit is not completing cycle and often unbalance. I inspected the unit to confirm the complaint. I found error codes: f0e3 f0e5 f7e9 f2e1. I cleared the codes and ran a service cycle. There was friction while the unit spun and it stopped at step 18. I removed the washplate and basket, all is fine. The friction is from the gearcase, the unit needs a new gearcase and clutch to resolve the issue. I gave the cx a quote and collected the service call by CC."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Charlotte, NC 28269
Robert A.
Job Details: 10/19/2023
"Cx complaint that the unit is throwing an error code (f8e4) randomly and continuing to drain. I inspected the unit to confirm the complaint. I found error codes: f9e2 f8e4. I cleared the codes and ran a service cycle, all components passed with no issues. There was no water in the float switch area, but the float switch is deformed probably throwing the error code and needs to be replaced. The drain pump runs fine. The unit needs a new float switch housing to resolve the issue; ordrng 1 W11550169 (Drip pan) and 1 W11545764 (Float switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Huntersville, NC 28078
Robert A.
Job Details: 10/19/2023
"Cx complaint that the unit is freezing food in the RC and the motor runs loud. I inspected the unit to confirm the complaint. I found the unit is cooling fine at the moment, no food is frozen in the RC. I ran test 9 multiple times, the damper door opened and closed successfully. Cold air is escaping along the edges of the damper assembly. I applied permagum to help seal the damper edges. I adjusted the rear panel I eliminate the buzzing noise while the compressor runs. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28269
Robert A.
Job Details: 10/19/2023
Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f7e4. I checked the slider and found the magnet separated. I replaced the slider and tested the unit for the cx. I left the part with the cx. The unit is working as designed.; used 1 W10734521 (Slider) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Coventry, CT 06238
Jeremy B.
Job Details: 10/19/2023
Dryer making loud squeaking noise. Idler seized. Installed repair kit all checks ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Manchester, CT 06040
Jeremy B.
Job Details: 10/19/2023
Arrived and quoted customer. They said they have a service contract through pc Richards. Will call to have the ticket dispatched through extended warranty.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258DEE00
Near West Brookfield, MA 01585
Chris B.
Job Details: 10/19/2023
Complaint that the unit is not making ice. Found ice maker working properly but bad water valve. Found heavy rodent infestation in the back of the refrigerator. Found water line way to corroded. Cannot service unit in this state. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Paxton, MA 01612
Angel R.
Job Details: 10/19/2023
"Installed new motor, calibrated and checked for error codes. Tested ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Coventry, CT 06238
Jeremy B.
Job Details: 10/19/2023
Water dripping from water filter area. Was able to reinstall the filter and purge a gallon out with no leaks. Customer to keep a eye on it will order new housing. ; ordrng 1 W11346623 (Water filter housing)
We serviced a
SAMSUNG RANGE
Model NE59N6630SG/AA
Near South Windsor, CT 06074
Jeremy B.
Job Details: 10/19/2023
Display not displaying correct the lines in background flash and buttons not responding. Needs new display and main pcb. Left front burner not cycling and inf sw is loose needs new. ; rqstng P&A on 1 DG07-01005A (Display) and 1 DG92-01069B (Pcb) and 1 DG47-00067A (Element) and 1 DG44-01006A (Inf sw) and 1 DG44-01007B (Inf sw)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Worcester, MA 01606
Angel R.
Job Details: 10/19/2023
"Ran diagnostics, found no error codes. Unit drained on diagnostics cycle. Customer needs new clip retainers for kickplate. Customer will install herself. ; ordrng 2 WPW10503548 (retainer)s"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Southbridge, MA 01550
Chris B.
Job Details: 10/19/2023
Complaint that the unit is not cycling through correctly. Found unit needed the Splutch tighten. Adjust belt and cams. Ran two diagnostic cycles and quick cycle and tested normal. No issues found with the washer now. Mentioned to the customer to keep an eye on the amount of clothes used at a time. Mentioned to the customer that the m&s sticker badge to call Whirlpool and get a new one because it unglued itself from the top of the washer.
We serviced a
WHIRLPOOL WASHER
Model WTW6600SW0
Near Worcester, MA 01604
Chris B.
Job Details: 10/19/2023
Complaint that the unit is not cycling through correctly. Found error code F1. Verified pressure hose and adjusted any clogged hose. Ran diagnostic cycle and unit ran normal. Collected minor repairs. Mentioned to the customer that the units control board is no longer available.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Worcester, MA 01604
Chris B.
Job Details: 10/19/2023
Complaint that the lock strike is broken. Replaced part and unit running normal. Ran a diagnostic cycle and tested properly.; used 1 W11457841 (STRIKE) from stock
We serviced a
KITCHENAID RANGE HOOD
Model KVWB606DSS
Near Charlotte, NC 28214
Ryan S.
Job Details: 10/19/2023
"Unit is a new build. Customer complained unit not working, inspected in unit and found controls not working. No power to unit. Found terminal box is above unit need to have panel taken off to get to terminal box for control , ordering control board and Ui control. Informed builder to get panel taken off so that terminal , told him to call when panel is taken off and ordering parts while waiting. ; ordrng 1 W11293971 (Control board) and 1 WPW10716813 (Ui panel)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Worcester, MA 01604
Chris B.
Job Details: 10/19/2023
Complaint that the unit is making loud banging noises. Found washer too close to the wall and the feet unbalanced. Adjusted the washer and leveled it out properly. Ran two diagnostic cycles and unit working normal. No issues found with the washer. No error codes present.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV07
Near Worcester, MA 01604
Chris B.
Job Details: 10/19/2023
Complaint that the unit is having more condensation issues. Found sliders not pulling door close as it should. Will order new sliders. Customer asked please can Chris to return for the next visit.; ordrng 2 W11265130 (Sliders)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 10/19/2023
Found top covered in grease advised Cust to used s grease cover. Cleaned off all grease. Explained to clean filter more often and showed were they were.Installed new diode and ran cup water 1 min no sparks
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 10/19/2023
Installed new cap and calibrated part to control complete
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Mount Holly, NC 28120
Ryan S.
Job Details: 10/19/2023
Returned to install panel. Verified proper fit and verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Bristol, CT 06010
Ruben C.
Job Details: 10/19/2023
Replaced motor and blower had to chisel blower out ran diagnostics normal tested operation normal heating normally
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 10/19/2023
"Returned to install parts, installed dispenser ran unit to test function.,verified proper operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Ryan S.
Job Details: 10/19/2023
"Customer complained unit cutting off. When unit cuts Checked incoming power, steady 125.5v checked all connections on boards and wiring near compressor. Cant find any issues with incoming voltage. Called techline. Checked several tests in service mode to check for issue with dc voltage. Tests 3,15,36,57. All dc voltage parts working properly. Asked customer and Issue isnt fixed when power cycled. Issue fixes itself. Techline said to get customer to run drop chord to outlet and plug in simple light to see if light is effected while refrigerator is malfunctioning to see if its a power replaced issue. If light isnt effected while refrigerator is malfunctioning issue is with refrigerator. Informed customer to call back if issue persists. Unit was working as designed while on site. SR#7737592635."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntersville, NC 28078
Ryan S.
Job Details: 10/19/2023
"Customer complained water dripping from icemaker and ice not solidifying. Said u it was warmer than usual and she unplugged to prevent water damage. Plugged unit in, compressor started but no frost pattern, compressor kicked out after about 5 min, replaced start device but is kicking out internally. Ordering compressor, filter dryer lokring parts access valve, tubing kit and 2xtimeframe. ; rqstng P&A on 1 2xtimeframe (2xtimeframe) and 1 W11578205 (Compressor) and 1 W11504431 (Compressor lokring 1) and 1 W11504415 (Compressor lokring 2) and 1 W11506621 (Compressor lokring 3) and 1 W11506635 (Acces valve.) and 1 876765 (Tubing kit) and 1 W11109499 (Filter dryer) and 1 W11504445 (Dryer lokrng 1) and 1 W11506623 (Dryer lokring 2), used 1 8201786 (Start device) from stock"
We serviced a
WHIRLPOOL DRYER
Model GEW9250PL0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/19/2023
"Complaint Dryer is no longer getting hot. I found the relay on main control is stuck on going to heater heater harness has experienced a thermal event going almost all the way up to control unit will need control and harnesses and Heater and all thermal cut outs to fix main control, and harness are no longer available. ; rqstng P&A on 1 8546219 (Control) and 1 WP3387747 (Heater) and 1 WP8576530 (Harness) and 6 279457 (Harness)s and 1 279973 (Cutout)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/19/2023
"I replaced all previously ordered parts. I tested operations by performing a control board calibration procedure. And inspected for leaks. Using a quick wash cycle. No leaks found everything is working; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10913953 ACTUATOR , 1 W11239857 BELT , 1 W11395618 CAPACITOR/INTER COIL , and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/19/2023
"Replace lights, tested operation, spliced harness and repaired harness. No additional issues found everything is working fine. All connectors are tight. all lights are now functioning fine microwave is operating. Normally oven is also operating normally."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/19/2023
"Complaint making an abnormal noise the unit has never made before. I ran unit through a wash cycle with laundry in it I could not duplicate any abnormal noises. I could not find any issues with gearcase or clutch underneath washing machine or drive belt could not find any issues with the water inlet valve assemblies at this time unit went all the way up and to high Speed. No abnormal vibrations only abnormal noise I heard or no abnormal noise was the drain hose slapping on the back of the wash machine, which is normal noise. Cannot duplicate noise at this time. Customer stated she did not hear the noise this time either."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 10/19/2023
Complaint not making ice in the fresh food zone section. I found a five era code on icemaker display is dim. Damper motor is very loud. I am ordering icemaker parts. Damper door motor assembly fill valve is extremely loud for upper icemaker lower icemaker is quiet door dispenser is quiet And fill tube heater. No additional issues seen or found at this time. ; ordrng 1 W11579561 (Valve) and 1 WPW10479155 (Damper control) and 1 W11087201 (Heater) and 1 W11658802 (Ice maker) and 1 W11579559 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 10/19/2023
Complaint loud grinding noise that can be heard through entire house after starting washer. I found Gearcase is leaking fluid gear shaft has a lot up up down plat allowing cam to grind preventing gears from locking properly. Lower end damage has occurred due to gear oil on everything. Will have to shatter washplate as it is seized upon return visit. Office to call customer when all parts are in as multiple parts are required to fix. ; ordrng 1 W10721967 (CAM KIT) and 1 W11551646 (Nut) and 1 W10752283 (Washplate) and 1 W10752187 (Screw) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W11449840 (Gearcase)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Longmeadow, MA 01106
Gary V.
Job Details: 10/19/2023
"Inspected and found heater not coming on, ohmed heater circuit and tested good, main acu not sending voltage to heater . Will order part and call for return date. Office was closed couldnt give return date. ; ordrng 1 W11637581 (Main acu), dspstn on spec-tagged invntry: 1 W10518394 HEATER"