We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Torrington, CT 06790
Martino S.
Job Details:
07/11/2023
Check unit as per customer complaint not cooling. Remove evaporator cover found no frost on evaporator only a solid ball of ice on upper right of coil. Check compressor very hot to the touch and takes awhile to click on and off. Seal system issue and customer state he wants replacement unit. Customer calls up Lowes place of purchase and they promise to replace unit.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Wolcott, CT 06716
Martino S.
Job Details:
07/11/2023
"Check unit as per customer complaint making noise and not heating properly. Turn unit on to heating cycle unit make loud squeaky noise and found lots of lint build up in blower housing, vent trap and between door glass. Replace pulley, vacuum lint trap, blower housing, floor base of unit and take door apart and vacuum between glass. Put unit back together and tested unit for noise and heating, unit tested working to specs and inform customer to clean vents.; used 1 279640 (Pulley IDR) from stock"
We serviced a
KENMORE DRYER
Model 110.64722400
Near Catawba, SC 29704
Jonathan J.
Job Details:
07/11/2023
Complaint dryer is not getting hot. I found heating element is open in Replaced Hanging nelley Monroe Tested operations. No additional issues found I did find vent flap. Outside is completely missing. Dryer is working fine though. ; used 1 279838 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Catawba, SC 29704
Jonathan J.
Job Details:
07/11/2023
I replaced parts calibrated working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV05
Near Lancaster, SC 29720
Jonathan J.
Job Details:
07/11/2023
"Complaint, not dispensing water making very very little ice. I found water restriction new build. Waterline pinched, and on top of the waterline being pinched filter was clogged. Unfinished line. Removed water filter unit house. Great water pressure unit working fine now no issues."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Heath Springs, SC 29058
Jonathan J.
Job Details:
07/11/2023
"Complaint squealing noise like a duck. I found noise is not a squealing but grinding noise customer has a video of cam grinding noise I replaced cam and actuator calibrated still making cam noise. Am ordering Gearcase and cam. Gearcase shaft goes up and down when push pulled from below. ; ordrng 1 W10721967 (Cam) and 1 W11449840 (Gearcase) and 1 W10752283 (Washplate) and 1 W10752187 (Screw) and 1 W11551646 (Spanner nut), used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Manchester, CT 06040
Chuck M.
Job Details:
07/11/2023
Installed control. Advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE and 1 W11196400 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manchester, CT 06042
Chuck M.
Job Details:
07/11/2023
Customer complaint is that ice maker does not make ice frequently. Ran diagnostics and attempted harvest cycle but got no response from ice maker. No feedback. Ordered ice maker. ; ordrng 1 W11546935 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near South Windsor, CT 06074
Chuck M.
Job Details:
07/11/2023
"Customer complaint is that refrigerator was not cooling properly. Inspected and found ice buildup on evaporator. Cleared ice buildup and found fan not running. Replaced harness from T/S. UI is not legible. Ordered UI. ; ordrng 1 W10848301 (cntrl-elec), used 1 W11087438 (EVAP MOTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Windsor, CT 06095
Chuck M.
Job Details:
07/11/2023
Customer complaint is that refrigerator is not cooling properly. Inspected and found ice ball in right hand corner of evaporator. Fans and compressor are running. Sealed system issue. Inefficient compressor. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near East Granby, CT 06026
Chuck M.
Job Details:
07/11/2023
Customer complaint is that refrigerator was leaking. Inspected and found ice underneath deli drawer. Found intake vent covered in ice. Cleared ice and intake air vent. Checked for leaks from valve and reservoir section. No leaks found in area.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Simsbury, CT 06081
Chuck M.
Job Details:
07/11/2023
Customer complaint is that washer is noisy. Ran manual test cycle and during high speed spin washer got very loud when spin cycle was stopping. Ordered Gear Case and Cam; ordrng 1 W11449840 (Gear Case) and 1 W10721967 (drive pulley)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlotte, NC 28226
Jeff L.
Job Details:
07/11/2023
Customer said the unit through a F zero 37 fault code I could not find that fault code anywhere in service bulletins or on a whirlpool website. The unit was working normally at the time of visit a previous service company had been out twice on this complaint I found One of the caps on the board was barely soldered onto the board so at this time I have ordered a board to put on this unit.; ordrng 1 W11419171 (Control boardp)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Charlotte, NC 28226
Jeff L.
Job Details:
07/11/2023
Unit was working when I got there. The unit said that her kids were getting water on the controls on top of dishwasher door and it would stop working and then after a couple of days it would work again. I advised the customer that the panel was not designed to get wet. The loading of the dishwasher needs to include not getting water on panel. I advised the customer that warranty would not pay for such a failure if knowingly getting panel wet. At this time unit is running and checked ok(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS3155DHZ08
Near Charlotte, NC 28270
Jeff L.
Job Details:
07/11/2023
Found unit completely dead upon arrival. Checked receptacle in wall and had 0.00 voltage. Went to breaker box and found fridge breaker tripped. Reset breaker fridge came on compressor was running along with all other components. Put unit into diagnostic mode and had no fault codes. I advised customer that if breaker trips again I would have a electrician come out to check wiring and breaker. At this time unit is running and checked ok.(Call complete)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Matthews, NC 28104
Jeff L.
Job Details:
07/11/2023
"Customer says unit is knocking loud in spin cycle. I ran unit through test mode and found no fault codes. I ran unit thru drain and spin the unit was knocking slightly. I found the machine unlevel on right side the floor is lower on right side than left side. I had to adjust the legs all the way around the unit to level it. The unit is only 4 months old, the suspension rods are in good condition. The customer says when it starts banging she comes and lifts the lid and the clothes are (STILL EVENLY DISTRIBUTED). I cannot get unit to duplicate problem. Gonna advise customer to make sure the clothes are evenly distributed. I also advised that small loads can be worse than heavy loads. I advised customer to use machine and if needed to call back.(Call complete)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Indian Trail, NC 28079
Jeff L.
Job Details:
07/11/2023
"Customer had us out in January we found no fault with unit due to customer defrosting the unit. I found evaporator cover froze up and not running in fresh food section of fridge. I checked service pointers and found one in regards to temp sensor being tight against the line, drain pan being level ,and good screws ,good defrost drain line. All checked good because this is a new fridge and been doing this since it was purchased and they have defrosted it down many times. We carry stock sensor and fan motor. We dont carry the heater part# W11226501. I recommend replacing all parts for defrost cycle to ensure a good repair.; ordrng 1 W11226501 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Simsbury, CT 06092
Chuck M.
Job Details:
07/11/2023
Customer complaint is that ice maker shut off arm kept coming off. Inspected and found shut off arm missing. No signs of anything obstructing arm. Ordered ice maker shut off arm. ; ordrng 1 WPW10474785 (arm-shut) and 1 W11542654 (Ice Maker)
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Tolland, CT 06084
Roger R.
Job Details:
07/11/2023
"Found unit cycling on overload with a bad compressor. Will need new compressor and filter drier. Will order and return to install asap. ; ordrng 1 W11580057 (Compressor) and 2 W11506619 (Coupler, suction line)s and 1 W11578570 (Coupler) and 1 W11661102 (Tube, process) and 1 W11109499 (Filter) and 1 W11504445 (Coupler, heatloop) and 1 W11504447 (Coupler, capillary) and 1 2timeframe (Extra time)"
We serviced a
JENN-AIR WALL OVEN
Model JJW2827DS01
Near Tolland, CT 06084
Roger R.
Job Details:
07/11/2023
Found unit working but had stored error code for stuck key. F2E1 which indicates a stuck key on control panel. Recommend replacing control panel W11236899
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM0
Near Coventry, CT 06238
Roger R.
Job Details:
07/11/2023
Found unit filling okay. Water had been off since last suspect low water volume caused ice maker to double fill and flood. Filled three times and no leaking.
We serviced a
WHIRLPOOL WASHER
Model WTW4810EW1
Near Coventry, CT 06238
Roger R.
Job Details:
07/11/2023
Found unit working okay at this time. Ran diagnostics and checked bottom of washer. All looks okay and no error codes.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Coventry, CT 06238
Roger R.
Job Details:
07/11/2023
Installed new main control due to error codes F6E2 and F6E3 and not responding correctly. Both codes indicate a bad control. Installed new control and ran load size calibration. ; dspstn on spec-tagged invntry: 1 W11429620 CNTRL-ELEC
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Sterling, CT 06377
Roger R.
Job Details:
07/11/2023
"Found foreign object in drain pump. Cleared and retested, all okay."
We serviced a
LG REFRIGERATOR
Model LFX25973D/00
Near Pomfret, CT 06259
Roger R.
Job Details:
07/11/2023
Installed new defrost drain tube and cleared ice from evaporator drain area.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Woodstock, CT 06282
Roger R.
Job Details:
07/11/2023
"Found food in refrigerator section too cold and freezing. Found ice and frost on air tower and damper door not closing when cooled. Also customer complained of control not staying where set but reverting back to recommended setting without any input. Will order control and damper door. ; ordrng 1 W11133099 (Damper, door) and 1 W11082783 (Board, fountain)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Worcester, MA 01605
Gary V.
Job Details:
07/11/2023
"Arrived to repair and unit was infested with cockroaches. Left parts with customer. Advised customer to call manufacturer for repair options.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , and 1 W11506619 COUPLER 8 NK MS 00"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS5
Near Charlotte, NC 28277
Ryan S.
Job Details:
07/11/2023
"Customer complained unit runs without stopping. Upon arrival ran diagnostics and found 10-1, 8-3, 6-6, and 3-3 errors. Multiple errors with root cause of control,board. Also had bad turbidity sensor. Quoted 754$ customer wanted to buy new unit. Ollie Ted trip fee and sent estimate."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, NC 28277
Ryan S.
Job Details:
07/11/2023
Installed new bin and ice bin door. Reason. Verified property seal . Informed customer not to put heavy things in ice bin door compartment.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Charlotte, NC 28277
Ryan S.
Job Details:
07/11/2023
"Return to install foam suppprt to door gaskets, heated area and parts and installed gasket per instructions sent to email. Verified proper seal and operation."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlotte, NC 28277
Ryan S.
Job Details:
07/11/2023
Customer complained of noise. Found cam had came loose. Found no locktite on nut. Put locktite on nut and tightened cam down. Ran Manuel service mode and all functions working properly. Ran normal wash cycle for customer to show unit working properly.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Charlotte, NC 28269
Vincent O.
Job Details:
07/11/2023
Found drain hose not attached to machine and missing clamp. Also drain hose is for d/w. Reinstalled and secured drain hose to washer with clamp. Ran test and verified proper operation and draining. No leaks. All functions check ok. Documented damage from flooding around multiple walls and baseboards.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Charlotte, NC 28269
Vincent O.
Job Details:
07/11/2023
Dryer making really loud squeaking noise due to bent idler pulley ; ordrng 1 4392067 (Roller kit) and 1 WPW10446781 (Idler spring) and 1 W10837240 (Pulley)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV1
Near Charlotte, NC 28269
Vincent O.
Job Details:
07/11/2023
Found door strike broken and not able to align with switches. Order and replace door. Also found unit is improperly installed. Hanging in air with no support bracket in rear. Advised customer to have unit properly installed. ; ordrng 1 W11179903 (Door)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ13
Near Charlotte, NC 28269
Vincent O.
Job Details:
07/11/2023
Installed new auger motor and yoke
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Mooresville, NC 28117
Mark C.
Job Details:
07/11/2023
Unit is cooling properly however there is water in the fresh food from the ice in the bin melting due to the dispenser sticking open.; ordrng 1 WPW10353552 (Dispenser)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Huntersville, NC 28078
Mark C.
Job Details:
07/11/2023
Customer states unit makes a grinding noise when the unit has a load in the unit. Had customer start a load found unit to be grinding due to warn teeth on the rotor and slider. This is caused by a clutch malfunction.; ordrng 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Huntersville, NC 28078
Mark C.
Job Details:
07/11/2023
Installed new controls unit is fully operational.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Indian Trail, NC 28079
Mark C.
Job Details:
07/11/2023
Units door gasket is frayed however it doesnt come into contact with the clothes found burs present on the heater duct and the moisture sensor. ; ordrng 1 W10853313 (Sensor) and 1 WP8541818 (Duct) and 1 W10861521 (Seal)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Southington, CT 06489
Jimmy R.
Job Details:
07/11/2023
"Checked over fridge due to frosting building up and found freezer door not closing on right hand side found door gaskets not touching cabinet allowing warm air into unit and frost to build up. Found door not closing on right side due to rail binding, removed door and fixed rail to stop from binding when closing heated up door gasket to creat a good seal checked over all other gaskets and found sealing properly. Adjusted temps and turned on humidity sensor, all operations now working to proper specs"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Southington, CT 06489
Jimmy R.
Job Details:
07/11/2023
"Ran washer and found unit making a grinding noise wile spinning and washing checked under unit and found Gearcase leaking oil and noise coming from Gearcase bearing failing, checked stator and found oil had gotten on it also slider is stripping out from oil. Unit would need new Gearcase,slider and stator to fix issues also found lid cracked on left side causing unit to not lock sometimes unless pushing down on lid unit needs new lid also. They will replace machine"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Mount Holly, NC 28120
Ryan S.
Job Details:
07/11/2023
"Returned to install new inter drum. Installed new inner drum with Robert , reassembled and ran to test function and for leaks. Verified proper operation ."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Chicopee, MA 01020
Chris B.
Job Details:
07/11/2023
Replaced parts and unit running normal. No unbalanced detected. Ran both calibration and diagnostic test. No error codes present.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALB0
Near Ludlow, MA 01056
Chris B.
Job Details:
07/11/2023
Complaint that the unit is not responding. Found bad control panel that unglued and let moisture damage the UI. Quoted parts and labor. Customer will contact Whirlpool to see if they found help out with the service. Customer has 7 days to waive the trip fee into labor.
We serviced a
SAMSUNG REFRIGERATOR
Model RF31FMEDBSR
Near Chicopee, MA 01020
Mike K.
Job Details:
07/11/2023
"Evap cover covered in frost, steamed clear and broke out old cover.replaced cover .; dspstn on spec-tagged invntry: 1 DA97-13757A EVAP COVER"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Agawam, MA 01030
Mike K.
Job Details:
07/11/2023
"Complaint of making noise in spin and not spinning out properly.F0e5 only error in history.. overloaded.Ran self test.Spins agitator separately from basket in spin. Actuator is in position and cam working fine. Looks to be hub slipping. Washplate bolt will not come out with impact driver. Will require breaking washplate to remove bolt. Quoted for washplate, bolt, hub and labor.Will look at new units, informed quote is good for 7days.Collected for service call."
We serviced a
SAMSUNG RANGE
Model NX58F5500SS/AA
Near Southwick, MA 01077
Mike K.
Job Details:
07/11/2023
"Unit is not heating, open igniter, quoted for ignitor/labor. Approved.Replaced ignitor and preheated to 350.One check paid for both calls; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
07/11/2023
"Customer complained unit cuts off. Upon arrival found proper voltage to unit. Found 220 v receptacle is not working properly and dropping power. Needs new receptacle , informed customer unit is working as designed and needs new receptacle, call electrician."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ludlow, MA 01056
Chris B.
Job Details:
07/11/2023
Replaced part and complaint that there was a shirt caught underneath the wash plate. Removed the shirt and unit running normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Berlin, CT 06037
Jimmy R.
Job Details:
07/11/2023
"Checked over unit and found fridge at 55 degrees freezer reading -3 degrees checked evaporator and found fridge evap frozen over again, forced unit into a defrost cycle and unit went in but displayed thermistor shorted. Melted all ice and checked thermistor found wire to thermistor had broken off causing no power to read thermistor, cutout bad wire and spliced in new connection forced unit into a defrost and unit now going into a long defrost and working to specs"
We serviced a
WHIRLPOOL OVEN
Model GBD309PVS02
Near Berlin, CT 06037
Jimmy R.
Job Details:
07/11/2023
"Checked over oven and found no display and nothing working removed control and checked fuse found fuse ohming out ok checked power to terminal block and found no power to oven checked each leg to ground and no power, tested wires at junction box and found no power. Checked breakers and found on tried to turn breakers on several times and no power still advised customer unit is ok and all fuses are good control looks good no burns there house power is bad and not sending voltage to machine advised they will need a professional to look at wiring issues stove is functioning to specs"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Worcester, MA 01606
Gary V.
Job Details:
07/11/2023
"Concern is leak. Inspected and found water on floor surrounding washer and dryer. Cycled washer multiple times and found no leaks coming from anywhere. Unit does have new design suds overflow port, but doesnt appear to be leaking there. And unit has no serv pointers. All functions test fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Ludlow, MA 01056
Roger R.
Job Details:
07/10/2023
Found unit has a failed sealed system with a block of ice at evaporator and poor cooling. Unit not economical to repair. Customer to replace unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near East Longmeadow, MA 01028
Roger R.
Job Details:
07/10/2023
"Installed new compressor and filter drier. Also noticed lights were not working proper. Customer is aware ; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR 1 W11506635 COUPLER 6 NF MS SV , and 1 WPW10143759 FILTER DRIER UV"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Portland, CT 06480
Jimmy R.
Job Details:
07/10/2023
"Tested washer and found unit leaking water and would not advance in a cycle, ran a quick wash and found actuator making a buzzing noise and not shifting, found cam and actuator binding and broken not allowing unit to shift into a spin or wash replaced both parts and recalibrated unit. Checked for leaking and found a pin hole in drain line, fixed drain and ran a wash and spin unit now operating to specs ; used 1 W10913953 (Actuator), and 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Meriden, CT 06450
Jimmy R.
Job Details:
07/10/2023
"Tested unit and found cntrl panel not lighting up and no selections working, checked main cntrl and green led is on and flashing. Ran diagnostics to reset cntrl and unit came on and started to operate normally, checked touch panel and found solider joints corroding and running into each other this is causing panel to not respond. Will order new touch panel and use main cntrl on return visit, parts tentative p/a ; ordrng 1 W11324037 (Cntrl panel), dspstn on spec-tagged invntry: 1 W11322905 CNTRL-ELEC , states that autho needed"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Meriden, CT 06451
Jimmy R.
Job Details:
07/10/2023
"Installed new cntrl and suspension ran machine thew a calibration cycle and unit now going thew, ran wash and spin cycles and all operations now working to proper specs"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near East Hartford, CT 06118
Chuck M.
Job Details:
07/10/2023
Customer complaint is that dryer was not drying properly. Ran dryer and checked venting. Removed exhaust from behind dryer and heat is blowing out properly. Reconnected and checked outside and found heat is not blowing outside. Vent has a screen and it is blocking air flow. Customer will remove screen.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near East Hartford, CT 06118
Chuck M.
Job Details:
07/10/2023
Customer complaint is that washer would not start. Demonstrated how to start washer. Customer was having trouble with start button on this unit.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28214
Robert A.
Job Details:
07/10/2023
"Cx complaint that the unit is not drying clothes. I inspected the unit to confirm the complaint. I found the unit heats and tumbles, but it has poor airflow. The cx needs to clean the duct line to resolve the issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Charlotte, NC 28214
Robert A.
Job Details:
07/10/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. The IM was off, I harvested the IM noticed the ice bin was in backwards causing the IM to hit the bin and not complete the cycle. I properly positioned the IM bin and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Charlotte, NC 28214
Robert A.
Job Details:
07/10/2023
"Cx complaint that the unit is not draining, I inspected the unit is confirm the complaint. I hit the cancel button to run the drain Pump. It ran for a few seconds then stopped. I checked the drain pump connector and it was loose. I secured the connector and tested the unit. I also found the disposal cap not yet knocked out. Knocked it out and the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WEC310S0FB3
Near Burlington, CT 06013
Martino S.
Job Details:
07/10/2023
Check unit as per customer complaint door not locking for self cleaning. Put unit into self cleaning found door not locking because door lock is bent out of alignment with door. Straighten and adjust door lock to align with door and set to self clean cycle and check door closing to specs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269FRZ03
Near Plainville, CT 06062
Martino S.
Job Details:
07/10/2023
"Check unit as per customer complaint making noises, remove back panel check compressor and condenser fan motor no noise all sounds normal. Look for objects behind unit is pull out by owner. Plenty of electrical wires behind unit but no proof of noise. Remove evaporator cover and check for icy buildup and fan noise no ice buildup and fan working normal. Check unit working to specs no problem foung.evaporator co"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Gastonia, NC 28056
Ryan S.
Job Details:
07/10/2023
"Came to replace heating element per W11540964 - Special Project S17304, took pictures of old element, replaced element and reassembled unit, ran service mode to test function of heater and to check for leaks. No leaks detected and heater functioning properly. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Iron Station, NC 28080
Ryan S.
Job Details:
07/10/2023
"Retuned to install new control , installed control and now turntable and interior light works now. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bristol, CT 06010
Martino S.
Job Details:
07/10/2023
"Helper replacing basket, rotor, stator, agitator and transmission. Leave unit in location as is for customer to put back and check for leaking unit was out for us."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Chicopee, MA 01013
Chris B.
Job Details:
07/10/2023
"Complaint that the unit is not cycling through properly. Found error code long fill. Ran diagnostic test and all tested properly but error code didnt want to clear after 4 tries. After the 2nd and 3rd diagnostic test not starting tests and not responding to any action. Found bad bad drain pump. Replaced drain pump and ran a cycle but no drainage only intermittent. Will order parts for a return visit. Will order extra drain pump screws that will need replacement of missing screw too. New drain pump is left installed.; ordrng 1 W11643701 (Harness Wire) and 1 W11626074 (Control Board) and 3 WPW10004910 (Screw)s, used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
GE REFRIGERATOR
Model GDS20KCSAWW
Near Enfield, CT 06082
Gary V.
Job Details:
07/10/2023
"Inspected and found main acu no longer sending voltage for defrost and condenser fan motor broken, quoted and she will call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Ludlow, MA 01056
Chris B.
Job Details:
07/10/2023
Complaint that the unit is not washing properly. Found bad wash pump. Quoted parts and labor. Replace wash pump and ran a diagnostic test and unit running normal. No leaks detected. 1yr warranty on parts and 30 days in labor. ; used 1 W11085683 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Lancaster, SC 29720
Jonathan J.
Job Details:
07/10/2023
Complaint not cooling properly again. I found pressures. Upon arrival are zero psi and zero psi high side. Found Schrader valve on filter dryer leaking fixed cooling fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Westfield, MA 01085
Mike K.
Job Details:
07/10/2023
"Unit pulled out on arrival, has been on going insures not freezing and icemaker not working. Fans and compressor running. Found Evap having this frost on first couple turnings of Evap, then nothing. Sealed system issue.Unit has a 60 month part/labor warranty on sealed system components.Collected for service call, office to contact to schedule return when parts come in.; ordrng 1 W10507884 (Compressor) and 1 WP2188822 (Evaporator) and 1 WPW10143759 (Drier) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Westfield, MA 01085
Mike K.
Job Details:
07/10/2023
"Unit has been failing spin cycle, intermittently making loud grinding noises. Found rotor bolt loose, removed, added thread lock and tightened. Calibrated load size. Ran service verification cycle, passed but did hear a short grind at one point, did agitate and spin.Replaced slider assy and ran calibration and test, more grinding, center shaft on gear case moves up/down quite a bit, verified with lead tech that is incorrect.Ordering gear case assy, Informed that office when parts come after approval, to arrange return.; ordrng 1 W10754448 (Clutch) and 1 W11393685 (Transmission) and 1 W10752283 (Washplate) and 1 2xtime (2x time), used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Torrington, CT 06790
Martino S.
Job Details:
07/10/2023
"Check unit as per customers complaint unit in sabbath mode lights off, check unit found control lock on UI board, unlock UI board and check unit working to specs."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Denver, NC 28037
Mark C.
Job Details:
07/10/2023
Installed new gearcase unit is fully operational.; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near Scotland, CT 06264
Jeremy B.
Job Details:
07/10/2023
Found control panel peeling and displaying f6E1. The ui board is corroded. Needs new control panel and board. ; ordrng 1 W11460909 (Control panel) and 1 W11505225 (Ui)
We serviced a
KITCHENAID RANGE
Model KCGC558JSS00
Near Lancaster, SC 29720
Jonathan J.
Job Details:
07/10/2023
"Complain improper burn on front left burner. I found burn offices were not properly tightened. I also found burner head was not properly tightened when orifices were changed out, and I also found burner caps were not properly installed were in stalled on the wrong burners. To boot no additional issues found with cooktop at this time after securing screws And orifices properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Unionville, NC 28110
Jonathan J.
Job Details:
07/10/2023
"Dishwasher, model and serial do not match model and serial number that was sent over by a third-party warranty company. Cannot service dishwasher due to unit not being model number supplied by warranty provider. Customer stated dishwasher is not draining properly heater is working no issues. Found with dishwasher, but cannot service doing a quick quick glance over."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28216
Robert A.
Job Details:
07/10/2023
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit tumbles and now has good airflow but the unit produces no heat. The thermal cut off fuse blew. I replaced both components and tested the unit for the cx. The unit is working as designed.; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Charlotte, NC 28216
Robert A.
Job Details:
07/10/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW02
Near Brooklyn, CT 06234
Jeremy B.
Job Details:
07/10/2023
Frost forming in freezer. Foo d door not sealing at top. Heated and reshaped gasket and filled liner with silicone. Door closing and sealing properly. If problem continues will need new freezer door. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TD3
Near Enfield, CT 06082
Gary V.
Job Details:
07/10/2023
"Concern is leak for bottom. Inspected and found compressor compartment infested with rodents and they chewed wires and water drain tube, we will not be able to repair this unit, as would be a liability issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Waterbury, CT 06706
Jimmy R.
Job Details:
07/10/2023
"Checked over unit and found both sections not cooling properly checked evap and found frozen up causing no air flow. Forced unit into a defrost and no heater coming on, checked heater connections and found brown heater wire pulled just enough from molex not allowing heater to power up, fixed and secured heater wire unit is now defrosting. Melted all ice and checked cooling all operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Southington, CT 06489
Jimmy R.
Job Details:
07/10/2023
"Checked over ice maker and found unit dumped ice when I manually filled it and it had stopped on a dumping cycle never going back to home position, ran diag and cycled ice maker found unit stopping on the dumping cycle never going back to home opened door and unit would go back. Traced wires and could not find any broken wires advised customer wire is broken up inside door and connecting then not connecting causing the working and not working ice maker, customer is going to call manufacturer and see if they will help replace door and go from there"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Southington, CT 06489
Jimmy R.
Job Details:
07/10/2023
"Ran dryer and found unit would not heat checked voltage and found 240v and 120v on each leg removed back panel and checked heater found heater wire had Dixon extend from thermal causing no power to heater reattached wire and ran unit, dryer now heating and working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellington, CT 06029
Gary V.
Job Details:
07/10/2023
"Inspected and found temp in freezer at 18 degrees and ff at 42 with temps set on high, found weak frost pattern after watching unit run for 30 turned on high setting, compressor running hot, ordering compressor kit, thermistor and main acu also. Will call when parts become available ; ordrng 1 W11580057 (Compressor) and 1 W11594670 (Control box) and 1 WPW10384183 (Ff thermistor)"
We serviced a
LG DISHWASHER
Model LDF7774SE
Near Easthampton, MA 01027
Mike K.
Job Details:
07/10/2023
"Gettting ae error, overflow sensor is filled with water, feeds directly from front of unit only., dried out and ran unit without issue, there is not a seperate part for bottom door gasket, looks to come as part of door. Saved quote for door panel assy and labor. Collected for service call"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Charlotte, NC 28227
Vincent O.
Job Details:
07/10/2023
Found drum warped and slides have come and are destroyed. Order and replace drum. ; ordrng 1 W10899578 (Drum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Hartford, CT 06106
Chuck M.
Job Details:
07/10/2023
Customer complaint is that freezer door was not closing properly. Inspected and found screw backed out of slide on left. Secured screw and door is closing properly. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Hartford, CT 06112
Chuck M.
Job Details:
07/10/2023
Installed filter housing and water only trickle out of dispenser. Attempted to clear air from water line but still only getting a trickle of water. Ordered reservoir and valve. ; ordrng 1 W11579182 (Water Tube Reservoir) and 1 W11645245 (Dual water Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Bloomfield, CT 06002
Chuck M.
Job Details:
07/10/2023
Customer complaint is that ice maker was not working. Inspected and found ice maker fill tube frozen. Cleared fill tube and advised customer to allow time for ice production. Customer also wanted refrigerator leveled because it rocks. Inspected and found roller cab is bent. Customer will shim unit. ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER and 1 WPW10179146 VALVE
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
07/10/2023
"Complaint washing machine will not latch will not lock will not do anything but hum and then turn off. I found capacitor had failed. Also found drive belt was squealing slightly a Replaced Drive willl and capacitor. No additional issues found washing machine had F 7e7 error code in diagnostics history I cleared code and perform the calibration cycle. No additional issues found no issues found with latch assembly.; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11239857 (BELT) from stock"
We serviced a
LG REFRIGERATOR
Model LTCS20020W
Near Windsor Locks, CT 06096
Chuck M.
Job Details:
07/10/2023
"Customer complaint is that refrigerator is not cooling properly in both sections. Inspected and found ice buildup in freezer. Found evaporator fan not running. Ordered evaporator fan and grille assembly.; rqstng P&A on 1 3531JJ1005J (Evaporator Fan and Grille Assembly), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Putnam, CT 06260
Jeremy B.
Job Details:
07/10/2023
Dryer not powering on. When hitting the power button unit makes a chime and can get it to start but there is no display. Needs new panel. ; rqstng P&A on 1 W11378949 (Control panel)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Thompson, CT 06277
Jeremy B.
Job Details:
07/10/2023
"Washer making noise while filling and when basket is moving. Customer has water hammer and the belt and cam are worn causing noise. Replaced belt, cam, and actuator. Ran calibration then self test all checks ok. ; used 1 WPW10006384 (BELT), 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Woodstock, CT 06281
Jeremy B.
Job Details:
07/10/2023
Washer leaking from bottom of door and at dispenser. Found hot and cold hoses reversed swapped hoses. Dog hair build up on bellow. Hot water very hot recommend lowering. All checks ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Woodstock, CT 06281
Jeremy B.
Job Details:
07/10/2023
Fresh food section not cooling properly. Found ice build up on evaporator. Tested bimetal and its open. Its sitting in ice it should be closed thawed ice and replaced bimetal. Set to recommended temps please allow 24 hrs for temps to stabilize. ; used 1 WP10442411 (BIMETAL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Vernon, CT 06066
Chuck M.
Job Details:
07/10/2023
Installed condenser fan motor and blade. Checked compressor and evaporator. Frost pattern developed but evaporator fan motor was weak. Replaced evaporator fan motor and circulation is much. ; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Rocky Hill, CT 06067
Ruben C.
Job Details:
07/10/2023
Checked unit found both water valve and drain pump seized gave cust estimate for pump and valve valve is on back order; ordrng 1 W11188329 (Valve) and 1 W11676805 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near New Britain, CT 06053
Ruben C.
Job Details:
07/10/2023
Rescheduled call did not have part part in office; schdld next appmnt for 7/12 WED AM