We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near East Windsor, CT 06088
Gary V.
Job Details: 11/10/2023
"Installed new clip and cycled, tested fine."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Enfield, CT 06082
Gary V.
Job Details: 11/10/2023
"Inspected and found leak coming from drain hose fitting and applied sealant and tightened, tested fine now.; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR , used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29707
Mitch H.
Job Details: 11/10/2023
"Removed and replaced condenser fan motor and blade, ice maker, pantry control and harness. Reassembled, tested, operating properly. Ran test 57, ice completed cycle properly, ran test 47, valve activated and filled correctly. All tested good.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/10/2023
Removed and replaced freezer door. Tested operation and ensured door gasket is sealing around full perimeter of door.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Clover, SC 29710
Mitch H.
Job Details: 11/10/2023
"Tested and ran diagnostics, found multiple error codes including F7E1, F10E4, F5E2. Ordering control, pump/motor and door latch. Checked part availability, control on b/o. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11460945 (Pump/motor) and 1 W11629915 (Control) and 1 W11412299 (Door latch)"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Dudley, MA 01571
Amanda R.
Job Details: 11/10/2023
Bake element broken replaced bake element preheated to 350 operation normal ; used 1 W10779716 (ELEMENT) from stock
We serviced a
SAMSUNG WASHER
Model WF45R6100AW/US
Near Hampden, MA 01036
Roger R.
Job Details: 11/10/2023
"Found unit had a worn and torn boot. This was causing a leaking issue. Replaced bellows(boot) and tested, all okay."
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS1
Near East Longmeadow, MA 01028
Roger R.
Job Details: 11/10/2023
Found unit has a bad cooling fan. Quoted $179.99 for new fan and $239 labor rate. All okay after replacement. ; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near New Britain, CT 06053
Ruben C.
Job Details: 11/10/2023
Replaced evap harness tested operation normal unit is defrosting on its own
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Berlin, CT 06037
Jimmy R.
Job Details: 11/10/2023
"Checked over unit and found ice maker not making any ice, cycled ice maker and found unit just cycling over and over never filling. Found ice maker motor making noise and faulty unit needs new ice maker will order and return ; ordrng 1 W11548540 (Ice maker)"
We serviced a
WHIRLPOOL DISHWASHER
Model Wdt750sahz0
Near Plainville, CT 06062
Jimmy R.
Job Details: 11/10/2023
"Checked over unit and found upper wash rack falling down due to adjuster wheels broken off, removed rack and replaced adjusters with new kit checked over unit and adjusted level so door would close properly fixed mounting brackets so unit would stay in place and not pull forward. Checked all operations and unit is now working to factory specs; used 1 W10712395 (ADJUSTER) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Waterbury, CT 06708
Jimmy R.
Job Details: 11/10/2023
"Installed all new parts and heated oven to 350 degrees found oven now heating properly and staying on, advised customer there gas line connection from house to stove should be replaced it is pinched and was all twisted up. Applied leak detector to lines and no leaks, all functions are now working to specs"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 11/10/2023
"Checked over unit and found when plugging in oven unit would trip breaker and never stay on, checked control and could not see any issue checked ignitor and found ok not burnt out went threw wire harness and Found wire connection for ignitor and valve missing an inch of wire insulation witch touched metal and caused unit to trip breaker. Cut out bear wire and spliced in a butt connection secured wire and taped powered up unit and oven is now staying on. Ran a bake cycle and unit is heating and functioning to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/10/2023
"Customer complained of loud noise during last of spin cycle.found no error codes. Checked under unit and formed screw holding on stator rotor was loose, applied better blue lock tite to screw and reattached screw. Checked slider beforehand and slider was good. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/10/2023
"Customer complained unit wont stop follow. Lugged unit in and ran service mode error history, found overfill error. Found water was turned off. . When turning on water at home unit starts filling even when unplugged. Needs new valve. Ordering valve Schedule return call for 11-15-23pm. ; ordrng 1 W11513255 (Valve)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Iron Station, NC 28080
Ryan S.
Job Details: 11/10/2023
"Customer complained unit was 340 when set to 360? ran both upper and lower ovens and Both avg temps were around the pre new temp of 350? temp stayed steady. Informed customer how unit works and that the temp can cycle up and down as it heats but is still heating at the set temperature, older style oven thermometers dont work either. Verified proper temperature and operational."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Stanley, NC 28164
Ryan S.
Job Details: 11/10/2023
"Installed new Ui panel and unit still not power . Checked power at home. Proper 240v 120 to each leg to neutral . Found proper dc voltage to Ui panel. Checked all connections again and called techline again. Checked resistance to p3 purple connections was 1kohm , no short to ground in any wire on p3. No shorts on p4, ran several more tests. Tech line said to order acu again. Ordering acu. 7737654722 . Scheduled return call for 11-17-23am; ordrng 1 W11448962 (Acu)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Stanley, NC 28164
Ryan S.
Job Details: 11/10/2023
Customer complained spray arm broken when delivered. Ordering upper spray arm and manifold. Scheduled return call for 11-16-23 am ; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Spray arm)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Worcester, MA 01604
Angel R.
Job Details: 11/10/2023
"Checked voltage going to unit directly at the outlet, not getting a full 240 across line 1 and 2. Voltage drops when machine is under load. Customer had a Samsung dryer hooked up there before purchasing this one which was also having heating issues. Advised to call electrician to check out panel and outlet wiring."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Grafton, MA 01536
Angel R.
Job Details: 11/10/2023
"Installed new blower wheel, tested ok."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2032TF1
Near East Hartford, CT 06108
Chuck M.
Job Details: 11/10/2023
Customer complaint is that the FF section is not cooling. Inspected and found evaporator fan motor not working. Frost buildup in air canal. Ordered evaporator fan motor. ; ordrng 1 242077705 (Evaporator Fan Motor)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Hartford, CT 06105
Chuck M.
Job Details: 11/10/2023
Customer complaint is that washer inlet valve was broken. Took pic. Replaced valve. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near York, SC 29745
Mitch H.
Job Details: 11/10/2023
Tested and found compressor locked up and not pumping. Ordering compressor and related parts.; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Coupler) and 1 W11109499 (Drier) and 1 W11524472 (Start device) and 1 2Xtime (2X time)
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Oxford, MA 01540
Angel R.
Job Details: 11/10/2023
"Unit has water buildup under crisper drawer UI which is no longer working. Lights in fridge out and cooling is off, nothing is working in unit. Quoted customer on door harness as well as UI and labor. Customer will not be proceeding with repairs as it is more than they can afford, will buy a new unit."
We serviced a
ROPER WASHER
Model RTW4440VQ1
Near Ludlow, MA 01056
Chris B.
Job Details: 11/10/2023
Complaint that the hot side is not working. Found bad water valve. Collected additional labor and for the part. Will order part for a return visit. Customer will contact office will the new owners of the home phone number and info.; ordrng 1 WPW10144820 (Water Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, MA 01007
Mike K.
Job Details: 11/10/2023
"Recovered refrigerant and pressurized with nitrogen. No leaks found.Replaced compressor. Was not holding vacuum, filled with nitrogen and one joint leaking, repaired and holding vacuum.Charged and verified return line getting hot, fr blowing cold air. Cs to monitor.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506621 COUPLER 6 NK MS 00 , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV , used 1 W10898074 (COUP LOKPREP SEALANT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 11/10/2023
"Cust has no lights fridge did test 16 door switches both not workingAlso did test 17 freezer works fineMulti things dont work Disp auger and water lights ,ice maker , paddles etc.Lost neutral off the brds. Couldnt find any broken wires and Cust stated was all working; ordrng 1 W11548534 (Cntrl main) and 1 W11642015 (Ui)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Grafton, MA 01536
Aimee Z.
Job Details: 11/10/2023
Installed new panel sis and transferred the topTested complete
We serviced a
GE REFRIGERATOR
Model GYE22KSHHSS
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/10/2023
Steamed out the drain out and added a drain heater complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 11/10/2023
Customer complained unit shaking while in spin. Ran spin and found suspension bad. Gave customer quick start guide that has loading instructions also. Scheduled return call for 11-17-23 am. ; ordrng 1 W11396716 (Suspension)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Crouse, NC 28033
Ryan S.
Job Details: 11/10/2023
"Returned to install gearcase, inner tub, and Washplate. Installed all parts and ran factory cycle and component activation.,verified proper operation showed customer unit agitating and spinning.; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW 1 W11449840 GEARCASE , and 1 W11550891 AGITATOR"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Longmeadow, MA 01106
Roger R.
Job Details: 11/10/2023
Installed new oven control and ven spark module as unit keeps tripping breaker
We serviced a
FRIGIDAIRE OVEN
Model FFEF3054TSH
Near Chicopee, MA 01020
Mike K.
Job Details: 11/10/2023
"Cs says was in middle of baking and using burner when burner just went off. On arrival no display, unit is plugged in, cs thought it was bit. Only getting 120vac at terminal across l1/l2. Same at wall. Cs cycle breaker and same. Bad voltage supply. Cannot test unit further, but explained service call is good for 30 days if unit still having issues once supply voltage corrected. Collected for service call"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/10/2023
"Customer complained unit overfills and wont drain. Foudn pump bad. Replaced from ts.,unit now working properly. Verified proper operation ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/10/2023
"I replaced all previously ordered parts. Ran a test cycle tested up operations heater is working. Dispenser is working. All operations are working fine. As of right now. No additional issues found no leaking occurring as of right now either. Unit had an F7 E1 error code in fault diagnostics history, original control board that I cleared Before replacing normal light on original control, would not illuminate."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Coventry, CT 06238
Jeremy B.
Job Details: 11/10/2023
Installed new housing and tested all checks ok. If problem continues will need new filter.
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Torrington, CT 06790
Ruben C.
Job Details: 11/10/2023
Checked unit found washplate teeth and gearcase teeth worn down gave cust estimate for gearcase and washplate
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Vernon, CT 06066
Amanda R.
Job Details: 11/10/2023
Has power coming to unit no power at control ; ordrng 1 W11129648 (Control) and 1 W11133799 (Control) and 1 W10138793 (Fuse)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/10/2023
"Found not agitating, replaced the actuator And calibrated and ran diagnostics to test agitation Complete; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Newington, CT 06111
Chuck M.
Job Details: 11/10/2023
Hot and cold water was reversed. Corrected and tested. Washer checked ok. F8e1 long fill.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Hartford, CT 06106
Chuck M.
Job Details: 11/10/2023
Customer complaint is that ice and water was not working. Inspected and found new filter was not turned all the way on. Tighten and tested. Checked ok. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near West Hartford, CT 06107
Chuck M.
Job Details: 11/10/2023
"Customer complaint is that freezer is not cooling and ice maker is not working. Checked and found no cooling in freezer section and no frost pattern. Ran test 4 in diagnostics and still no frost pattern developed. Evaporator valve makes a knocking noise during operation of freezer section. Valve is not open for freezer evaporator. Ordered valve, nitrogen kit and extra Time Slots. ; ordrng 1 W11580434 (Refrigerant Valve) and 1 NitrogenKit (Nitrogen Kit) and 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Hebron, CT 06248
Jeremy B.
Job Details: 11/10/2023
Both sections not cooling. Found compressor tripping off on overload. Needs new compressor. ; ordrng 1 W11547313 (Compressor) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 11/10/2023
Customers complaint is refrigerator making a gurgling noise. Removed evap cover and straightened cap tube and adjusted filter drier at a 45 degree angle. Called tech support and documented my findings was given this SR#7737767315
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 11/10/2023
Water leaking from left side of door. The basket is worn and lower door seal wrapped will order and replace. ; ordrng 1 W11483553 (Gasket) and 1 W11664713 (Door seal)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Charlton, MA 01507
Angel R.
Job Details: 11/10/2023
"UI not responsive, was able to go into diagnostics mode and pulled error code F6E2 communication error between ACU and UI. Customer has decided to just buy new washer as it will cost close to the same to fix current one."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Attleboro, MA 02703
Aimee Z.
Job Details: 11/09/2023
Tested through diagnostic Pulled out one error code for f8e1Found problem at touch pad could run washer on diagnostics. ; ordrng 1 W11316623 (Ui)
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Holyoke, MA 01040
Chris B.
Job Details: 11/09/2023
"Collected parts and labor minus the trip fee.; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Northampton, MA 01062
Mike K.
Job Details: 11/09/2023
"Under 1yr wp warranty per service bench. Took photo of receipt. Oven not heating. Found valve on regulator turned off, turned on and ignited fine. Cs said they had initially smelled gas, used leak detector and tested fully with no leaks found."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Paxton, MA 01612
Angel R.
Job Details: 11/09/2023
"Found no frost on evap in RC, FC is ok. Checked all thermistors and RC evap thermistor is open. Will order new one. Also ran test 4 and checked ok, 3 way valve is functioning properly during the cycle. ; ordrng 1 W10316760 (thermistor)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Clover, SC 29710
Mitch H.
Job Details: 11/09/2023
Checked and found display bouncing between clock then cooking method then favorites. Would pause on one of these for maybe a couple of minutes then start over. Panel would not respond to any inputs or enter diagnostics. Called Whirlpool Safety spoke to Quinny. Advised her of findings. She gave authorization for repair W19BZP1WPL1. Ordering console and control. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11616680 (Console) and 1 W11261165 (ACU)
We serviced a
ROPER WASHER
Model RTW4440VQ1
Near Ludlow, MA 01056
Chris B.
Job Details: 11/09/2023
Replaced part and unit running normal. 1yr warranty on parts and labor. ; dspstn on spec-tagged invntry: 1 WP8318084 DOOR/LID SWITCH
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Ludlow, MA 01056
Chris B.
Job Details: 11/09/2023
"Replaced all parts but found lid lock not responding will order for a return visit. Control Board is installed in the unit but latch is under the control panel. ; rqstng P&A on 1 W11394572 (Lid Latch), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model MED5630HW2
Near Pelham, MA 01002
Chris B.
Job Details: 11/09/2023
"Complaint that the unit is making a noise. Found blower wheel clogged. Quoted minor repairs, unclogged the blower and cleaned inside. Collected minor repairs. Dryer working normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Northampton, MA 01060
Chris B.
Job Details: 11/09/2023
Complaint that the unit is leaking water from the bottom back. Replaced hose and tested the line and all working properly. No leaks detected.; used 1 WPW10279882 (TUBE-WATER) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 11/09/2023
Customer complained of no heat. Found proper 240v to unit. Found thermal cutoff open short. Replaced thermostat annecitoff from ts kit. Reassembled and ran unit heating Element is not cycling on and off at proper temp. Verified proper operation. ; used 1 279769 (THERMAL CUTOFF) from stock
We serviced a
WHIRLPOOL WASHER
Model MHN30PDBWW0
Near Northampton, MA 01060
Chris B.
Job Details: 11/09/2023
Complaint that the unit has en error code F1. Found bad control board. Will need top key to able to replace part. Send email of quote and office will contact customer.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Clover, SC 29710
Mitch H.
Job Details: 11/09/2023
"Removed and replaced pump/motor and control. Reassembled, tested dishwasher, all functions and components operating properly. Let run and checked for leaks, no leaks found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Matthews, NC 28105
Jeff L.
Job Details: 11/09/2023
Speak with Nicole
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 11/09/2023
"Customer complained unit cutting on by itself. Found low flow and overfill errors. Found both valves are trickling water into unit. Needs new valves. Ordering both valves , scheduled return time for ; ordrng 1 W11316255 (Inlet valve) and 1 W11316256 (Inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Holyoke, MA 01040
Mike K.
Job Details: 11/09/2023
"Cs complaint of icemaker not working, temps inconsistent and freezes in rf.-3 in fr. 29 on lower shelf above drawers in rf.Thermistors all pass in diagnostics. Fr was set at-5, rf set at 37, rear to 0 and 38. Icemaker was off. Turned icemaker on and advanced , dropped cubes and filled fine.Quoting for u/i and thermistor. Explained tall items in front of vent can cause freezing and suggested moving items and running before doing any repair as everything pasts tests.Saved estimate and collected for service call"
We serviced a
WASHER WHIRLPOOL
Model WFW92HEFW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 11/09/2023
F9e1 long drainF8e0 steam clean error F5e2. Door latchAlso needs new bellows moldyGot unlocked didnt drain tested found needs new drain pump; ordrng 1 WPW10605427 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Bessemer City, NC 28016
Ryan S.
Job Details: 11/09/2023
Customer complained bottom drawer wont close. found screws to bottom freezer door slide were sticking out. Added silicone to screws and tightened screws. Found icemaker broken also. Ordering icemaker. Scheduled return call for 11-15-23 am. ; ordrng 1 W11592795 (Ice maker)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near York, SC 29745
Mitch H.
Job Details: 11/09/2023
"Tested and found pump/motor not running, only hums. All other components test good.ordering pump/motor. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11613480 (Pump/motor)"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS01
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/09/2023
Cooktop was working fine at time of visit. Homeowner said it has been working great just wanted us to check.Call complete
We serviced a
[UIS # 214570] REFRIGERATOR
Model KRSC703HPS00
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/09/2023
"Iced up again, needs new evaporator fan assembly; ordrng 1 W11098695 (Fan assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model Wdp540hamz4
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/09/2023
Tested and confirmed that dishwasher has correct voltage coming in. No response from touch pad. No lights and no controls working. Ordering console and control. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11612307 (Console) and 1 W11637581 (Control)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Charlotte, NC 28216
Robert A.
Job Details: 11/09/2023
"Cx complaint that the unit is not responding to commands. I inspected the unit to confirm the complaint. I found the panel control display reads incorrect, not allowing the cx to successfully select a cycle. The UI is separating as well. The unit responds to starting a cycle and draining, but its unclear exactly what was selected. The unit needs a new UI panel and UI control to resolve the issue. I quoted the cx for the repair."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Robert A.
Job Details: 11/09/2023
"Cx complaint that the unit is still not making ice. I inspected the unit to confirm the complaint. I found the IM switch was in the off position. I turned the IM on and ran tests 15,36 & 45. All passed with no issues. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Charlotte, NC 28205
Robert A.
Job Details: 11/09/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Northbridge, MA 01534
Aimee Z.
Job Details: 11/09/2023
Installed new harness and Cntrl set suggested Also put mastic on back wall compressor and on copper lines touching the back panel.Complete
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS01
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 11/09/2023
Replaced user interface and main control board. I tested operations. Every thing is working perfectly fine. As of right now. No additional issues found at this time.
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51EC0HS20
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 11/09/2023
"Complaint F8e1 F6 E4 error codes displaying on user interface user interface is extremely loose. Comes off in your hands if lightly touched falls all the time. I found screws were purposefully removed during install as unit was not installed properly not enough with clearance advising customer to leave breaker turned off to units and apply painters tape to ui and cabnitry as a unit is a safety hazard, as of right now, if a small child or if they were to stick their hands into the wiring, they could be electrocuted or the user interface could fall on a small child and split their head open. Advising customer to tape user interface to cabinetry with painters tape, so it cannot move. I will need to order a user interface, a Main control, and both upper and lower blower motors to fix unit must be made accessible as it is wedged into cabinetry and will not budge even a centimeter. customer to call our office once unit has been removed from cabinetry and made accessible safety file number. 7737729022; ordrng 2 W11598119 (Blower)s and 1 W11261167 (Control) and 1 W11600355 (Ui) and 4 W11602625 (Screw)s"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Wilbraham, MA 01095
Roger R.
Job Details: 11/09/2023
Found unit has a bad centrifugal switch in drive motor. This is causing a no heat condition.Will order and return to install. ; ordrng 1 279827 (MOTOR)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Charlotte, NC 28212
Robert A.
Job Details: 11/09/2023
"Cx complaint that the unit is not drying clothes. I inspected the unit to confirm the complaint. I found the unit tumbles, heats but has poor airflow. The units duct line needs to be clear to restore proper drying performance. They unit is working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Hartford, CT 06105
Chuck M.
Job Details: 11/09/2023
"Customer complaint is that washer is noisy. Inspected and found gear case is not shifting completely to agitate and it is noisy. Ordered gear case, cam and extra Time Slots. ; ordrng 1 W11454741 (Gear Case) and 1 W10721967 (drive pulley) and 2 2TimeSlots (Extra Time Slots)s"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Hartford, CT 06114
Chuck M.
Job Details: 11/09/2023
Customer complaint is that dryer takes too long to dry. Ran dryer and it is heating. Checked venting outside and heat is not blowing out. Blower fan is working properly. Venting issue.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Farmington, CT 06085
Chuck M.
Job Details: 11/09/2023
Tech was assigned as a helper;
We serviced a
MAYTAG DRYER
Model PYGT244AWW
Near Gastonia, NC 28054
Ryan S.
Job Details: 11/09/2023
Return to install fan wheel . Install wheel verified proper operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/09/2023
"Confirmed broken rack adjuster. Removed rack and adjusters. Installed kit. Reinstalled rack, tested, operating properly.; used 1 W10712395 (Adjuster kit) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/09/2023
"Removed ice box, replaced ice maker. Reinstalled, ran test 57, ice cycled properly and returned to home position. Ran test 45, valve activated and filled correctly. Operating properly."
We serviced a
GE REFRIGERATOR
Model ABE20EGHERWS
Near Holyoke, MA 01040
Mike K.
Job Details: 11/09/2023
"Rf is warm, fr is cold but heavily frosted. Evap fan running fine, good frost pattern on evap, clogged evap drain. Fr door sealing is splitting. Control does not turn unit off, no response to dial position. Removed damper assy and is clear, no mechanical unit in assy, control is at top of rf.Quoted for control, door seal and labor door ncluding steaming clear evap drain and built up frost."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near South Hadley, MA 01075
Chris B.
Job Details: 11/09/2023
Complaint that the unit light is off on the freezer side. Found bad switch and socket as backupq; ordrng 1 W11123941 (Switch) and 1 4387478 (Socket)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/09/2023
"Tested washer, confirmed that hoses are connected correctly. Set washer to tap cold and started cycle, found hot valve activated and no cold coming in. Cancelled cycle, attempted to run diagnostics. Control would not enter diagnostics, could not access error codes or any tests. Ordering control board. Checked part availability, board is on b/o. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11627413 (Control)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Springfield, MA 01107
Roger R.
Job Details: 11/09/2023
Found unit okay at this time found no leaks.
We serviced a
MAYTAG WASHER
Model MHW5500FW0
Near Springfield, MA 01129
Roger R.
Job Details: 11/09/2023
Fund unit had a failed door lock assembly. Quoted $129.99 for new door lock and $199 labor rate. ; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Chicopee, MA 01020
Roger R.
Job Details: 11/09/2023
Unit working properly at this time. Found no problems at this time. Asked customer to record if problem reoccurs
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Chicopee, MA 01020
Roger R.
Job Details: 11/09/2023
Found unit still intermittently not starting. Touch pad not responding. Will need new console. Part already on order. Will cal when part is delivered. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model JDS8850AAB
Near South Hadley, MA 01075
Chris B.
Job Details: 11/09/2023
Complaint that the unit is giving out a error code. F1-C found bad control board. Found no parts available for this unit. Verified wire ok. Collected trip fee.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 11/09/2023
Customer in apartment letter m. Complaint knob is broken. Will not turn. Cannot turn timer even with a pair of pliers timer locked up completely. I validated complaint replace timer and knob tested operations no additional issues. Found unit is heating and operating normally.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 11/09/2023
Complaint unit making an abnormal noise very very loud intermittently and it tripped the breaker. I inspected unit for electrical issues for anything grounding to frame inspect and control. No error codes. Everything is working properly. I did find blower wheel was split. Replaced blower wheel. I suspect blower wheel may have been locking up. Motor and Motor may have caused breaker to trip due to it locking up. No additional issues found no heating issues heater is open to ground producing 9.8 ohms of resistance acrost terminals motor resistance within specifications as well. No significant Ericas in diagnostics fault code history other than F2 E1 error code touchscreen is dirty.; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 11/09/2023
"Complaint, as soon as the unit starts agitating unit shut so forth, have to keep pressing start until wash cycle has completed itself. I found error code f1e1 I also found incoming voltage is 124.2 V AC I found when motor spins during agitation or spin voltage is dropping half a volt control is shutting itself off voltage is going from 124.2 to 123.8 an order in control to fix no wiring issues found. I replaced capacitor suspension was not enough power to motor causing back feed in voltage but did not change unit still turning off tried different outlets no change. Unit will need control to fix. Part is on back order Office to call customer one part comes in.; ordrng 1 W11603810 (Control), used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL OVEN
Model woc54ec0hs04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/09/2023
Complaint not getting hotter than 200 degrees unit calibrated to 30 degrees hotter. I verified bake element is working fine broil element is working fine. No convection microwave is working fine. ; ordrng 1 W10859573 (Thermistor) and 1 W11261167 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Vincent O.
Job Details: 11/09/2023
Installed new auger motor and yoke. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Charlotte, NC 28269
Robert A.
Job Details: 11/09/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found error codes: f6e3 f7e4. I ran a calibration cycle and found the unit would not spin. I looked under the unit and found the rotor screw loose and the magnet separated from the slider. I replaced the slider and tested the unit for the cx. The unit is still making a repetitive clicking noise while spinning. The unit does not make the noise when I spin the drum by hand. The unit needs a new stator, rotor and clutch to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor), used 1 W10734521 (Slider) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ashford, CT 06278
Amanda R.
Job Details: 11/09/2023
Not spinning slider bad gear case leaking oil cant remove rotor quoted
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Woodstock, CT 06282
Amanda R.
Job Details: 11/09/2023
Night light bulb blew and then when replaced never turned off replaced control operation normal ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC
We serviced a
WHIRLPOOL MICROWAVE
Model GMC305PDB6THERE MUST
Near Waxhaw, NC 28173
Jeff L.
Job Details: 11/09/2023
"This unit must have took on a voltage increase I found the transformer wire going to safety thermostat fried. I stripped it back put new terminal on found the door switches checking good open or closed and thats not right need some door switches as wellPart#W10211972; ordrng 4 W10211972 (Door switch)s, dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Bristol, CT 06010
Ruben C.
Job Details: 11/09/2023
Checked unit found element was holding sprayarm stoped readjusted element tested operation normal left core and sprayarm with customer
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Bristol, CT 06010
Ruben C.
Job Details: 11/09/2023
Checked unit found unit keeps draining could not cancel would not go into diagnostics door was locked had to pry open to get serial and model ordering control drain pump and latch; ordrng 1 W11399437 (Drain pump) and 1 W11394572 (Latch) and 1 W11633362 (Control)