Service History 97 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Enfield, CT 06082

Gary V.

Job Details: 07/12/2023

"Installed new main acu, heater and evap thermistor, cycled back on and unit started cooling, please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"

We serviced a

LG DRYER

Model DL02251W

Near Suffield, CT 06078

Gary V.

Job Details: 07/12/2023

"Inspected and found rollers, idler and belt worn out, replaced all parts mentioned and cycled, tested fine."

We serviced a

KITCHENAID REFRIGERATOR

Model KBRS22KWMS5

Near East Windsor, CT 06016

Gary V.

Job Details: 07/12/2023

"Inspected and found unit no longer defrosting, ohmed heater and bimetal circuit and tested good, broken jazz board, replaced and reprogrammed and cycled, tested fine; used 1 WPW10503278 (CNTRL-ELEC) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Krmf706ess01

Near Windsor, CT 06095

Gary V.

Job Details: 07/12/2023

"Inspected and found customer had lost power and unit came back on and started running and cooling properly, 0 degrees in freezer and 38 in ff, all functions running at tested normal at this time. Quoted for main acu.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVWB965HW0

Near Springfield, MA 01118

Roger R.

Job Details: 07/12/2023

Replaced defective lid lock assy

We serviced a

JENN-AIR RANGE

Model JES1450FS2

Near Mooresville, NC 28117

Vincent O.

Job Details: 07/12/2023

Found f2e0 keypad disconnected. Verified ribbon connections proper. Order and replace control and display. ; ordrng 1 W11297273 (Control) and 1 W11120573 (Display)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Cornelius, NC 28031

Vincent O.

Job Details: 07/12/2023

Observed bented up dryer vent hose. Customer will need to have vents cleaned professionally and also a shorter dryer vent hose. Issue is originating from dryer hose. Will need to be replaced.

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Rock Hill, SC 29730

Mitch H.

Job Details: 07/12/2023

"Replaced cover plate and seal. Tested, dryer operating properly and quietly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Paxton, MA 01612

Chris B.

Job Details: 07/12/2023

Replaced all parts and unit running normal. Mentioned to the customer to keep an eye on the cooling for the next few days.

We serviced a

MAYTAG WASHER

Model MHW3505FW0

Near Millbury, MA 01527

Chris B.

Job Details: 07/12/2023

Complaint that the washer wouldnt respond on the start cycle. Found bad control panel. Quoted customer for parts and labor. Customer found it too expensive to fix. Customer rather not have it fixed. Collected trip fee.; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Cornelius, NC 28031

Vincent O.

Job Details: 07/12/2023

Disconnect water to check water pressure. Water trickled out. Turned up water pressure and black debri came out. Ran water till line cleared out. If problem persist icemaker will need to be replaced.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Huntersville, NC 28078

Vincent O.

Job Details: 07/12/2023

"Found cause of noise coming from motor shaft warped and loose. Unit will need motor for repair. Ordering motor. ; ordrng 1 W11497303 (Motor), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11454734 GEARCASE , and 1 W11550891 AGITATOR"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Huntersville, NC 28078

Vincent O.

Job Details: 07/12/2023

Installed new controls and console. Both upper and lower oven lights now constantly on. Bake relay clicking constantly at lower control. Ran diagnostics and verified proper operation of both door switches. Verified proper power supply. Verified proper neutral at j8 connection. Ovens heat properly. Reordering all controls. Attempted to call tech line. Waited 35min. ; ordrng 1 W11448962 (Control) and 1 W11600643 (Console) and 1 W11598200 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIV29PCMS03

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 07/12/2023

"Installed new control, icemaker and cleaned condenser. Please allow 24hrs for ice production. ; dspstn on spec-tagged invntry: 1 W11577195 ICE MAKER"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 07/12/2023

Freezer door warped causing moisture and ice build up in freezer. Freezer light not working. Light switch stuck in place was able to remove but the wires are compromised in the liner and cannot install new switch. Called tech support and was given this SR#

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 07/12/2023

Dishwasher not powering on. Found loose connections at junction box at bottom. Repaired wires and tested all checks ok.

We serviced a

MAYTAG WASHER

Model MVWP575GW0CC

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 07/12/2023

Installed new parts ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10528947 HUB

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRSS2652AF0

Near Plainville, MA 02762

Angel R.

Job Details: 07/12/2023

"Found power going to unit but inverter board may be dead. Will order new one. Also customer said UI was glitchy before unit failed, will also order.; rqstng P&A on 1 5304527038 (Inverter) and 1 5304527031 (UI)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW

Near North Attleborough, MA 02760

Angel R.

Job Details: 07/12/2023

Found power going to unit but nothing at the control board. Customer says they had a power outage and surge recently. Will need to order new control and UI along with UI harness for precaution.; rqstng P&A on 1 W11319991 (UI) and 1 W11449075 (Harness) and 1 W11322903 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS01

Near Dudley, MA 01571

Angel R.

Job Details: 07/12/2023

"Installed control board, tested ok."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near North Attleborough, MA 02760

Angel R.

Job Details: 07/12/2023

"Diverted motor sounds very loud. Unit sprays intermittently. Will order middle shelf manifold, pump and motor and will need clear door. Need P&A.; ordrng 1 W11416362 (Pump and motor) and 1 W11545334 (Manifold)"

We serviced a

MAYTAG DRYER

Model MDG3000AWW

Near Wrentham, MA 02093

Angel R.

Job Details: 07/12/2023

Installed belt and idler pulley but found roller shaft on rear right wheel is completely destroyed will need two order two new. Charged customer for both shafts.; ordrng 2 WP6-3129480 (shaft)s

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Walpole, MA 02081

Angel R.

Job Details: 07/12/2023

"Ran diagnostics found F9E1 long drain, F2E1 stuck button, F0E3 overload. Old home and outlet is not grounded also has multiple things plugged in aside from washer explained to customer these things need correcting. Pump stuck on as well as lid locked. Will order new control and lid lock as precaution.; ordrng 1 W11419051 (Control) and 1 W11394572 (Lid lock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near New Britain, CT 06053

Ruben C.

Job Details: 07/12/2023

Canceling serv cust did not have bill of sale

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLW02

Near Bloomfield, CT 06002

Chuck M.

Job Details: 07/12/2023

Arrived to install freezer door gasket. Gasket is wrong and wrong color as well. Correct gasket tucks between liner. Gasket received pushed into liner. Re ordered gasket. ; ordrng 1 W11624996 (Freezer Gasket)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ02

Near Canton, CT 06019

Chuck M.

Job Details: 07/12/2023

Customer complaint is that water filter does not come out. Found water filter difficult to remove. Removed and replaced filter with new one that customer had. Showed customer how to remove filter. New filter went on and off better.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Westfield, MA 01085

Mike K.

Job Details: 07/12/2023

Replaced water valve and filled several cups of water with no leaks witnessed. Cs to monitor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near New Britain, CT 06053

Ruben C.

Job Details: 07/12/2023

Rechecked harness both thermal fuses on harness were open replaced harness had to defrost evap completely frozen

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Avon, CT 06001

Chuck M.

Job Details: 07/12/2023

Customer complaint is that dishwasher are not washing correctly. Ran hot water at sink and it took about 1 minute for water to get hot. Advised customer to run hot water before starting dishwasher. Ran diagnostics and found error codes. F10e2 vent wax motor electrical problem. F9e2 drain motor electrical problem. F8e4 overfill switch open. Found lower wash arm off and broken. Ordered wash arm. ; ordrng 1 W11550888 (Spray Arm)

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near West Hartford, CT 06117

Chuck M.

Job Details: 07/12/2023

Customer complaint is that washer leaks intermittently. Customer has a floor mat in front of washer that is damp. Ran washer on Heavy Duty and washer ran full cycle with no leaks found. Ran manual test cycle. Allowed washer to fill up to maximum fill. No leaks. Checked bellow and found no holes. All checked ok.

We serviced a

GE REFRIGERATOR

Model FRENCH DOOR UPPER

Near West Hartford, CT 06117

Gary V.

Job Details: 07/12/2023

"Inspected and found evap fan motor broken, part showing nla."

We serviced a

JENN-AIR RANGE

Model D156W

Near West Hartford, CT 06117

Gary V.

Job Details: 07/12/2023

"Inspected and found f1 fault, ohmed bake element and tested good, measured incorrect voltage coming from main controller, and part shows nla."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Hartford, CT 06106

Chuck M.

Job Details: 07/12/2023

Customer complaint is that freezer door was not closing properly. Inspected and found screw backed out of slide on left side. Secured screw and showed customer it works.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near East Hartford, CT 06108

Chuck M.

Job Details: 07/12/2023

Customer complaint is that washer console is not responding. Ran diagnostics and no error codes found. Control panel is intermittent. Ordered control panel. ; O-emld tckt

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near East Hartford, CT 06108

Chuck M.

Job Details: 07/12/2023

Customer complaint is that range has error code F2e1. Verified error code and removed and restored power. All keys are responding but error code remains. Ordered control. ; ordrng 1 W11594271 (Control)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHD2251TF7

Near Shrewsbury, MA 01545

Chris B.

Job Details: 07/12/2023

Replaced all parts and unit running normal.mentioned to the customer to keep an eye on the unit for the next few days. Will order broken drawers for a return visit.; rqstng P&A on 1 242096804 (Pan Deli) and 1 5304508761 (Crisper Drawer Cover)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Charlotte, NC 28277

Jeff L.

Job Details: 07/12/2023

"Dryer was making squeaking noise upon diagnostics I found the left rear roller was bad making noise. I replaced part # 4392065 which comes with 2 rollers,idler pulley,belt. All other components to dryer were operating normally. After putting dryer back together it ran and checked ok.(Call complete); used 1 4392065 (Dryer assembly) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Holden, MA 01520

Chris B.

Job Details: 07/12/2023

"Replaced part and ran two diagnostic cycles and unit start d buzzing and not switching to spin in a timely manner. Replaced actuator from TS W10913953 and unit running normal.; dspstn on spec-tagged invntry: 1 W11239857 BELT , used 1 W10913953 (Actuator) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Rock Hill, SC 29732

Mitch H.

Job Details: 07/12/2023

"Replaced leveling feet, adjusted and ensured refrigerator was level."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Unionville, NC 28110

Jonathan J.

Job Details: 07/12/2023

complaints refrigerator not cooling properly freezer slow to make ice. I found evaporator completely frozen over unit. Will need to be unplugged for 2 to 3 days before arrival. I found control has two stickers on it and heater is not functioning and diagnostics menu. Gaskets are fine. office to call customer when parts come in. ; rqstng P&A on 1 W11650661 (Heater) and 1 W11546690 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW02

Near Mooresville, NC 28115

Mark C.

Job Details: 07/11/2023

"Units filter housing is allowing the filter to come unseated, indicating a faulty housing.; ordrng 1 W11162041 (Housing) and 1 WPW10179146 (Inlet)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waterbury, CT 06706

Jimmy R.

Job Details: 07/11/2023

Installed new cntrl and lid lock ran machine threw a diagnostics self test and unit when threw as designed. Ran a wash and spin cycle and all operations are now working to proper specs

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4024HW0

Near Waterbury, CT 06704

Jimmy R.

Job Details: 07/11/2023

"Tested unit and found machine would not drain at end of cycle, ran drain and spin and found drain pump getting 120v and just humming. Removed water and checked drain found drain impeller caught on a penny causing it to not spin and not drain water, removed blockage and unit is now draining and operating to specs"

We serviced a

WHIRLPOOL DRYER

Model WED9400SZ1

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/11/2023

Tested unit and found when starting a cycle unit would error out F01 primary control failure removed top and checked control found relay had burnt out on cntrl. Unit needs new cntrl witch is no longer available customer will find a new cntrl or replace machine

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Plainville, CT 06062

Ruben C.

Job Details: 07/11/2023

Replaced timer and knob tested operation normal ran cycles normal

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Clover, SC 29710

Mitch H.

Job Details: 07/11/2023

"Found that oven was set into wall and mounting screws were tightened too tight causing oven cabinet to be deformed. Loosened and reinstalled screws, seated but not over tightened. Doors now line up properly."

We serviced a

JENN-AIR REFRIGERATOR

Model JUDFP242HX11

Near Charlotte, NC 28205

Robert A.

Job Details: 07/11/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/11/2023

Customer complained unit wont spin. Found basket reengagement failure code. Replaced slider due to faulty slider. Read and ran service mode. All faint working now. Verified proper operation. ; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Shrewsbury, MA 01545

Gary V.

Job Details: 07/11/2023

"Installed main acu and filter, ran calibration and auto test, tested fine."

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Grafton, MA 01536

Gary V.

Job Details: 07/11/2023

"Arrived and had damage waivers signed, took pics of floor, installed new compressor , checked for leaks and found none, ran vacuum and recharged with 68g of r600, cycled unit on and tested fine. Please allow 24-48 hours for temps to regulate before going grocery shopping.; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Belmont, NC 28012

Jeff L.

Job Details: 07/11/2023

"Customer is complaining about cloudy dishes on middle rack.Checked all components on dishwasher had not fault codes. Heater is good the unit is sending 120 volts to heater. After a period of time the wash motor started dragging like its losing power, but constant 120 going to motor. This unit needs a new sump assembly part # W11416362; ordrng 1 W11416362 (Sump assembly)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBZFL30IGX10

Near Charlotte, NC 28205

Robert A.

Job Details: 07/11/2023

"Cx complaint that the unit not not making ice now. I inspected the unit to confirm the complaint. I found the unit is cooling fine. The set temp is -2, I raised it to 2. The cx has a prior issue with the door being very difficult to open, the touch up paint I ordered should arrive soon. I checked the component functions. The evap fan and condensor fan work fine. I ran test 97 for the IM fill test, the valve engaged but no water came out. I ran test 66 for the fill tube heater for 5 min and tested the IM valve again, still no water coming out (I did this again and still no water was dispensed). I called techline to document the issue. They had me check voltage (DC) at the fill tube connector. I got 12.12vdc, which is good. They recommended to replace the fill tube heater. Im ordering the part for the return visit.Sr7736833066; ordrng 1 W11515313 (Fill tube heater)"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Charlotte, NC 28227

Vincent O.

Job Details: 07/11/2023

Installed gas valve control board and ignitor.

We serviced a

ELECTROLUX RANGE

Model FFEF3018LBG

Near Charlotte, NC 28227

Vincent O.

Job Details: 07/11/2023

Found unit is missing leg of power. Only receiving 120v. Verified at wall outlet. Instructed customer to have power issue resolved.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Charlotte, NC 28208

Robert A.

Job Details: 07/11/2023

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. The new door has a different texture than the original door. I informed the cx, she is fine with it."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Charlotte, NC 28208

Robert A.

Job Details: 07/11/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Charlotte, NC 28214

Robert A.

Job Details: 07/11/2023

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. The 2 larger element bases do not sit even. I let Th cx know, they seem fine with it."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/11/2023

Dishwasher not cleaning. Wash motor getting 120vac but not running. Replaced motor and tested all checks ok. ; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near East Hartford, CT 06118

Jeremy B.

Job Details: 07/11/2023

Customers complaint is washer making a clicking noise. Ran all test and found no abnormal noise cant duplicate any problems.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near East Hartford, CT 06118

Jeremy B.

Job Details: 07/11/2023

Not cooling properly. Found heavy ice build up on evap. Thawed ice and found loose brown wire at heater. Secured wire all checks ok.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near East Hartford, CT 06118

Jeremy B.

Job Details: 07/11/2023

Found hole in drain hose causing a leak. Needs new. ; ordrng 1 W11414944 (Drain hose) and 1 WP285655 (Clamp)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 07/11/2023

Both sections not cooling and not making any ice. Ran test 4 in diag and found weak frost pattern. Needs new compressor and unit leak checked. Compressor covered for 10 years. If there is a leak in the evaporator it will not be covered. Customer owes $292.50; ordrng 1 W10832994 (Compressor) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near East Hampton, CT 06424

Jeremy B.

Job Details: 07/11/2023

Installed new basket and tested washer now spinning as should all checks ok.!

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near East Hampton, CT 06424

Jeremy B.

Job Details: 07/11/2023

Installed new racks and manifold. Tan test all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW

Near Longmeadow, MA 01106

Chris B.

Job Details: 07/11/2023

Complaint that the top rack is broken. Found broken wheel on the top rack. Replaced part and unit working normal.; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFW0

Near Springfield, MA 01108

Chris B.

Job Details: 07/11/2023

Replaced part and unit running normal. Ran diagnostic cycle and all tested properly.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Springfield, MA 01109

Chris B.

Job Details: 07/11/2023

Replaced part and ran a diagnostic cycle and unit tested out normal. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR

We serviced a

KENMORE DISHWASHER

Model 665.13543N412

Near Springfield, MA 01118

Chris B.

Job Details: 07/11/2023

F7E1 F8E2 found broken float and bad dispenser quoted parts and labor but customer decided to go another route.

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Mendon, MA 01756

Angel R.

Job Details: 07/11/2023

Installed new idler pulley. Tested ok.; used 1 279640 ( IDLER PULLEY) from stock

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Worcester, MA 01610

Angel R.

Job Details: 07/11/2023

"Found both gaskets torn at the corners, will order new.; ordrng 1 W10838574 (gasket-dor) and 1 W10861499 (gasket-dor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Charlotte, NC 28227

Vincent O.

Job Details: 07/11/2023

Found water supply turned off to dishwasher. Turned water on and tested. All functions check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Worcester, MA 01604

Angel R.

Job Details: 07/11/2023

"Installed valve, tested ok.; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Winsted, CT 06098

Martino S.

Job Details: 07/11/2023

"Check unit as per customer not making ice, check water supply on water to unit. Cycle ice maker on not water to ice maker. Check voltage to valve correct and valve activate. Check for fill tube blockage tube normal, check water filter head found water filter cartridge was not seated correctly into filter head. Reconnect water filter and check ice maker cycle and fill and ready to harvest, unit working to specs."

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Sharon, SC 29742

Mitch H.

Job Details: 07/11/2023

"Checked and tested washer, no stored error codes. Ran manual tests for agitate and spin, no issues found. Customer said tub bangs in spin. Checked and found excessive movement in tubes. Requesting P&A for suspension rod kit.; rqstng P&A on 1 W11217817 (Suspension kit)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Charlotte, NC 28214

Robert A.

Job Details: 07/11/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Mount Holly, NC 28120

Robert A.

Job Details: 07/11/2023

Cx complaint that the unit is still making a whistling noise while it spins. I inspected to confirm the complaint. I found no error codes. I checked the cam kit and the clutch has marks from the slipping belt. The unit needs a new belt. It says I have 1 for TS but I dont hav one. Im ordering the part for the return visit.; ordrng 1 W10721967 (Cam kit)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Worcester, MA 01606

Angel R.

Job Details: 07/11/2023

Unit is sharing power on one outlet with a refrigerator and a small range. Advised customer unit needs to stand alone on its own circuit. Started right up for me and had no error codes stored.

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Avon, CT 06001

Ruben C.

Job Details: 07/11/2023

Checked unit found panel not responding on all buttons getting error code for stuck key

We serviced a

WHIRLPOOL WASHER

Model WFW9500TW01

Near Farmington, CT 06085

Ruben C.

Job Details: 07/11/2023

Checked unit found drain clogged removed item tested normal

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS

Near Farmington, CT 06085

Ruben C.

Job Details: 07/11/2023

Checked unit found magnetron is not heating gave cust estimate for magnetron if its made accessable if not it will be 169.00 for helper; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS00

Near Burlington, CT 06013

Ruben C.

Job Details: 07/11/2023

"Checked unit found no power unit completely off replaced main board still same getting 120 volts at Orion board but not sending to rest of unit ordering board and touch panel control; rqstng P&A on 1 W11131873 (Control) and 1 W11099340 (Touch board), dspstn on spec-tagged invntry: 1 W11333076 CNTRL-ELEC"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Bristol, CT 06010

Ruben C.

Job Details: 07/11/2023

Replaced motor housing and blower wheel tested operation normal heating normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Rock Hill, SC 29732

Mitch H.

Job Details: 07/11/2023

"Unable to duplicate noise at time of visit. Customer played a recording of noise from his phone. Called tech line spoke to Chris SR#7736829813 , he believes it is being caused by high water pressure. Thinks valve begins chattering after a few months as it weakens due to pressure. Advised customer that he should have water pressure checked. Requesting P&A for valve.; rqstng P&A on 1 WPW10341329 (Valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Fort Mill, SC 29707

Mitch H.

Job Details: 07/11/2023

"Tested and ran diagnostics. Found F7E1 heater error and F3E3 OWI error. Oh Ed heater, found it open. Requesting P&A for heater and sensor.; rqstng P&A on 1 W10703867 (Heater) and 1 W11084121 (OWI sensor)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 07/11/2023

"Tested and found dryer operating properly but vent hose left too long and crimped restricting airflow. Shortened hose, retested, now has proper airflow."

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Fort Mill, SC 29715

Mitch H.

Job Details: 07/11/2023

"Removed and replaced lid and hinges. Tested, lid locking properly and washer operating correctly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Charlotte, NC 28210

Jeff L.

Job Details: 07/11/2023

Found dishwasher pouring water from around the seal on sump assembly and cosmetic damage on front left corner the customer did not see the damages until I pointed them out. This unit has been dropped and has some damages. My concern is the bottom flange where the sump assembly sits is damaged not allowing the sump to seal properly. The customer said this unit is brand new and just installed they are gonna reach out to Ferguson for a replacement. At this time Im closing this ticket.(Call complete)

We serviced a

BOSCH DISHWASHER

Model SHE68T56UC/02

Near Shrewsbury, MA 01545

Angel R.

Job Details: 07/11/2023

"Installed valve, tested ok."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Shrewsbury, MA 01545

Angel R.

Job Details: 07/11/2023

"Ran diagnostics, found F6E2 communication error. Will have to order new control and UI as UI is unresponsive and I cannot activate any diagnostic cycle or any cycle at all.; ordrng 1 W11400681 (Control) and 1 W11115285 (panel-cntl)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrs315snhb00

Near Northampton, MA 01062

Mike K.

Job Details: 07/11/2023

Cleared clogged drain and ice build up.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Northampton, MA 01062

Mike K.

Job Details: 07/11/2023

"F7e1, tachometer error. Basket spins freely. Replaced actuator assy. Ran self diagnostic test, went through all steps fine. Was a short squeak each time it spun basket replaced belt and ran test again, sound is gone..; used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Belchertown, MA 01007

Mike K.

Job Details: 07/11/2023

"Unit under 1yr wp warranty. Cs was microwaving popcorn, unit sparked and melted, turn table, motor and roller. Gear will not come off shaft, melted.Called techline. Sent photo. Sending for review, whirlpool will contact customer."

We serviced a

WHIRLPOOL DRYER

Model WED5800BW0

Near Belchertown, MA 01007

Mike K.

Job Details: 07/11/2023

"Replacedshaft and dryer kit components, dryer running smooth, heating properly.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW11

Near Torrington, CT 06790

Martino S.

Job Details: 07/11/2023

Check unit as per customer door not closing correctly. Doors were transferred to other side of unit and gaskets were not seal correctly they separated from the frame of the unit. I adjusted doors hinges and heated up gaskets to farm seals around the doors then check doors sealing to specs and working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Charlotte, NC 28215

Vincent O.

Job Details: 07/11/2023

Found aftermarket ice maker previously installed when leak began. Tube not lined up with fill cup. Ice maker has since been removed but fill tube left in. Fill tube not sealed and letting warm air in unit. Removed fill tube and sealed with permagum. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Troutman, NC 28166

Mark C.

Job Details: 07/11/2023

Unit is throwing a long fill error due to a faulty cold water valve. Replaced valve unit is fully operational.; used 1 W11165546 (Valve) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/11/2023

I replaced evap cover and thermistor left last visit I tested operation unit is cooling fine no additional issues found water is dispensing fine.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 07/11/2023

"Complaint washing machine not working. I found upon arrival drain pump has no voltage getting to it. I found control blown fuse. Do you wanna ask correct polarity and voltage getting to control. I found new control is completely defective. Washing machine will not turn on at all. installed new drain pump as resistance was 38.2 unit also need harness and control to fix. ui is fine.; ordrng 1 W11543994 (Control), rqstng P&A on 1 W11590868 (Harness), used 1 W11399437 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3Q

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 07/11/2023

Missing Gearcase washplate am rescheduling for Tuesday am. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT

We serviced a

SAMSUNG REFRIGERATOR

Model RF22R7351SR

Near West Hartford, CT 06117

Chuck M.

Job Details: 07/11/2023

Installed ice maker and advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 DA97-13718C ICE MAKER UNDER 25 CUBE

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