Service History 95 - Advantage Appliance Repair

We serviced a

GE WASHER

Model GTW465ASN0WW

Near Simsbury, CT 06092

Chuck M.

Job Details: 07/13/2023

Installed drain pump and tested. Washer is draining and spinning.

We serviced a

MAYTAG WASHER

Model AS9700

Near Granby, CT 06060

Chuck M.

Job Details: 07/13/2023

Customer complaint is that washer is leaking. Inspected and found drain hose from tub to pump is punctured. Quoted P&L. Customer will repair.

We serviced a

WHIRLPOOL MICROWAVE

Model MMV1175JW00

Near Plymouth, CT 06786

Martino S.

Job Details: 07/13/2023

Check unit as per customers complaint unit makes loud noises when in use. Turn on unit to heat water unit makes loud posing noises rapidly and burning spell. Call safety team and they advise to order high side parts and two techs back for service and we go from there as customer requested new unit. Customer advised safety team will have a follow up in a couple of days. Parts order tentative P/A and two techs on return.; ordrng 1 W11460698 (Transformer) and 1 W11182140 (Switch assembly) and 1 W11182141 (Interlock switch) and 1 W10163422 (Mag thermistor) and 1 W10850446 (Capacitor) and 1 W10668273 (Therm-Fix) and 1 W11679669 (Therm-Fix) and 1 W11391712 (Magnetron) and 1 W10471570 (Deflector)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near East Longmeadow, MA 01028

Roger R.

Job Details: 07/13/2023

"Found wire harness broken and pump damaged. Also needs new control as drain pump relay is stuck closed and pump running continuously. ; ordrng 1 W11626074 (Control, machine) and 1 W11643701 (Harness, wire) and 1 W11399437 (Pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Springfield, MA 01107

Roger R.

Job Details: 07/13/2023

"Found unit unplugged on arrival. Plugged into out behind unit and found no power at outlet, reset GFCI outlet and retested, all ok unit running properly now."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clover, SC 29710

Mitch H.

Job Details: 07/13/2023

"Ran diagnostics, no stored error codes. Tested dishwasher, filling and starting correctly. Pump/motor operating properly. Found dispenser door not opening. Requesting P&A for dispenser.; rqstng P&A on 1 WPW10671905 (Dispenser)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Granby, CT 06060

Chuck M.

Job Details: 07/13/2023

"Installed screws,studs and front panel. Checked ok."

We serviced a

WHIRLPOOL WALL OVEN

Model WOD77EC0HS01

Near Southwick, MA 01077

Mike K.

Job Details: 07/13/2023

"Cs had video of unit. Was using lower oven and tried to turn on upper over, would not respond, then would not respond to turn off lower oven, also light was on and couldnt turn off. Turned off breaker and has not been on since.Had power turned back on and both ovens responded, preheated each to 350. Each completed properly and turned off fine. All buttons still working.Checked error history. Multiple f6e0 errors from day of failure. User interface lost communication.Ordering interface, last replaced 4/4/2023. Part covered, trip covered, quoted for laborQuote is good for 7 days. Explained that with installed part and failing again we would replace once, as possible to have bad part, if reoccurring again, we would talk to whirlpool techline for their input. Error directly correlates to user interface and did work after replaced previously"

We serviced a

WHIRLPOOL WASHER

Model NTW3811ST0WW

Near Charlotte, NC 28216

Robert A.

Job Details: 07/13/2023

"Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I found the unit is getting no power, the breaker tripped. The wall outlet has a GFI. I flipped the breaker and removed the dirty water that was inside the unit by running drain and spin. I also started a normal color cycle for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Charlotte, NC 28215

Robert A.

Job Details: 07/13/2023

Cx complaint that the unit is not spinning or wringing out the clothes. I inspected the unit to confirm the complaint. I found error codes: f7e5 f8e3. I cleared the codes and ran manual spin and agitate to check the shifter motion. The shifter was stuck in spin and did not move at all. I replaced the shifter (TS) and calibrated the unit for the cx. The unit is working as designed.; used 1 W10913953 (ACTUATOR) from stock

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS42NMX00

Near Charlotte, NC 28210

Jeff L.

Job Details: 07/13/2023

"Upon arrival fridge was working and operating normally good frost pattern making ice. Customer said on Friday that the freezer portion of fridge warmed up to the point ice cream melted. And some other stuff was getting soft. He went and tripped the breaker and the fridge has worked fine since that point. However, customer says the unit has never kicked into defrost and kicked out feels as if it only comes out if breaker is tripped. There are several service bulletins on this fridge but not for this complaint. From what Ive been told it sounds like fridge may be staying in defrost to long. Calling tech line spoke with rob he agreed with me Im ordering part #W11623098; ordrng 1 W11623098 (Control board)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Charlotte, NC 28212

Jeff L.

Job Details: 07/13/2023

"Found washing machine with enough soap to wash 10 loads of clothes. Customer said they just got it had done several loads band then it poured soapy water. The next load did not leak. I put unit into service mode and found no fault codes. All components were operating normally. The door boot was good, I ran unit on normal quick wash and ran thru drain spin cycle and unit never leaked. I advised the customer to use 2 table spoons of soap that is all. Unit ran and checked ok(Call complete)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Westfield, MA 01085

Mike K.

Job Details: 07/13/2023

"Replaced control, harness and motor. Ran self diagnostic test fine, recalibrated. Ran drain and spin cycle fine."

We serviced a

KITCHENAID RANGE

Model KSDG950ESS6

Near Charlotte, NC 28270

Jeff L.

Job Details: 07/13/2023

Replaced main board the fault code and buzzing went away and the led stopped doing crazy stuff such as sending power every where at once. The unit is not yet completely installed still half way out of hole. The customer as major remodeling going on. I was not able to run this unit to check because of insufficient supply such as gas. The builder said he still had a little faint smell of gas. I cannot check for leaks on stove because gas is off. The builder will finish install and check for gas leaks in his installation. At this time unit is repaired.(Call complete)

We serviced a

WHIRLPOOL DRYER

Model WED85HEFW0

Near Charlotte, NC 28215

Robert A.

Job Details: 07/13/2023

"Cx complaint that the unit is not heating. I inspected th unit to confirm the complaint. I found the unit tumbles and has good airflow but does not heat. I checked the power going to the heater from the relay on the control board, its sending 121v. I checked the element and found a break in it, the fuses are good. I replaced the heater element (TS) and tested the unit for the cx. The unit is working as designed.; used 1 WP8544771 (ELEMENT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Charlotte, NC 28215

Robert A.

Job Details: 07/13/2023

"Cx complaint that the unit is not washing the dishes. I inspected the unit is confirm the complaint. I Found error codes: f7e1 f4e3 f5e1. The unit fills and drains but has no wash action. I replaced the sump motor with one from TS and tested the unit for the cx. Now the motor stutters to consistently run. Every few seconds it will turn on momentarily. I removed the panel to check the harness and control, the harness is good as well as the control connections. The unit needs a new control to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11087226 (Control board), used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Springfield, MA 01108

Roger R.

Job Details: 07/13/2023

"Found unit has heavy frost in freezer. Initiated defrost in diagnostics and unit did not heat. Found bad heater circuit. Will need new heater assembly. ; ordrng 1 W11650661 (Heater, defrost)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Wilbraham, MA 01095

Roger R.

Job Details: 07/13/2023

"Found unit leaking foam from bottom of door. Cleared soap suds and retested, all okay suds gone and unit not leaking. Advised on soap usage. ; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

We serviced a

MAYTAG DRYER

Model MED5100DW1

Near Cheshire, CT 06410

Martino S.

Job Details: 07/13/2023

"2nd appliance in the home but customer state she have insurance that her mom called in, customer refuse to pay trip charge and I informed customer to schedule through her insurance."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Waterbury, CT 06704

Martino S.

Job Details: 07/13/2023

Check unit found door handles broken parts order tentative P/A; ordrng 2 W10837029 (Door handle)s

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA 00

Near Wilbraham, MA 01095

Roger R.

Job Details: 07/13/2023

Error code for leaking. Checked leak detection sump for signs on leaking and I found a sticky residue but no water. Unable to locate any water leak at this time. If reoccurs would recommend replacing sump assembly. DD82-01353A $339.95 plus labor of $279.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Springfield, MA 01118

Roger R.

Job Details: 07/13/2023

"Installed new door latch switch, cavity safety and filter board. All checks okay."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Salisbury, NC 28144

Vincent O.

Job Details: 07/13/2023

Washer is wedge in between wall. Left side of unit is being pressed into basket. Due to the placement of washer being squeezed the basket will hit outer cavity and create knocking noise. No problem found with unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Lexington, NC 27292

Vincent O.

Job Details: 07/13/2023

Observed worn out door seal; ordrng 1 WPW10714545 (Door seal)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Lexington, NC 27295

Vincent O.

Job Details: 07/13/2023

Found grinding noises coming from worn gearcase. Hub also worn. Order and replace drive assembly. ; rqstng P&A on 1 W10919191 (Washplate) and 1 W10528947 (Hub) and 1 W11454372 (Gearcase) and 1 W10721967 (Cam)

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS04

Near Troutman, NC 28166

Vincent O.

Job Details: 07/13/2023

Installed new console and control. No action. Light inside out as well. Order and replace switch kit and bulb. ; ordrng 1 W11033422 (Interlock kit) and 1 W10886919 (Bulb)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Troutman, NC 28166

Vincent O.

Job Details: 07/13/2023

Installed new panel

We serviced a

WHIRLPOOL WINE COOLER

Model WTW4816FW3

Near Mooresville, NC 28115

Vincent O.

Job Details: 07/13/2023

Installed new control board. Recalibrated unit. Customer had water shut off to house upon arrival.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Mooresville, NC 28115

Vincent O.

Job Details: 07/13/2023

No problem found with unit at this time. Customer claiming that LF burner flames go up and down without reason. Unable to duplicate. All flames are proper. Seems like outside air issue. A/c vent right above unit possible cause. Advised customer to record issue if returns. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Mooresville, NC 28115

Vincent O.

Job Details: 07/13/2023

No problem found with ice maker. Customer says it made ice for a day and then stopped. Tested ice maker operation and fill. All functions check ok. Performed hard reset. Advised customer to allow bin to fill before using ice. If issue returns customer will need control.

We serviced a

WHIRLPOOL WASHER

Model Mvw4505mw0

Near Worcester, MA 01604

Chris B.

Job Details: 07/13/2023

Complaint that the unit is not draining correctly. Found broken wires to the drain pump and found excessive oil leak in the gear case. Verified capacitor and read 52microfarads. Will order parts for a return trip. ; ordrng 1 W11449840 (Gear Case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11399437 (Drain Pump) and 1 W11643701 (Harness Wire Lower) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Worcester, MA 01605

Chris B.

Job Details: 07/13/2023

Complaint that the unit is not making crushed ice. Found broken tooth on the ice bucket bin. Will order parts for a return visit. Unit has extended warranty.; ordrng 1 W11347840 (Ice Bin) and 1 WP2220458 (Auger Coupler) and 1 W10852956 (Spring)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMW0

Near Worcester, MA 01606

Chris B.

Job Details: 07/13/2023

Complaint that the unit is leaking water from the bottom front right side. Found unit not leveled properly and needed adjustment. Ran two diagnostic cycles and dishwasher running normal. No leaks detected. No error codes present.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Enfield, CT 06082

Gary V.

Job Details: 07/13/2023

"Inspected and found door gasket loose causing long run times and freezing in ff, adjusted door gasket and cycled, tested fine."

We serviced a

ADMIRAL WASHER

Model WTW8900BC0

Near Enfield, CT 06082

Gary V.

Job Details: 07/13/2023

"Installed new suspension rods and ran thru cycle, didnt see any other problems. Tested fine."

We serviced a

FRIGIDAIRE DRYER

Model LAQE7077KR0

Near Suffield, CT 06078

Gary V.

Job Details: 07/13/2023

"Inspected and found multiple problems, main acu shutting off and not responding properly, air flow sensor fault, exhaust vent clogged, and lint screen clogged. Quoted for main acu and they will call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Worcester, MA 01605

Chris B.

Job Details: 07/13/2023

Complaint that the unit is not cooling properly. Found bad compressor. Start relay stayed on 120v compressor runs on hot but no cooling. Cap is good. Ill need sealed system done. R134a refrigerant. Signs of corrosion on the line and one of the pins cross to chassis on the compressor. Will order parts for a return visit. ; ordrng 1 WPW10507886 (Compressor Kit) and 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFO42FTX00

Near Holden, MA 01520

Chris B.

Job Details: 07/13/2023

Complaint of ice buildup in the freezer side. Found all gaskets needs replacing. Quoted parts and labor. Will order parts for a return visit.; ordrng 2 8201809 (Gasket)s and 1 2309216 (Freezer Gasket)

We serviced a

JENN-AIR RANGE

Model JGS9900CDS02

Near Suffield, CT 06078

Gary V.

Job Details: 07/13/2023

"Inspected and found door not closing properly, inner door, gasket and hinges need to be replaced, quoted and she will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Hartford, CT 06114

Ruben C.

Job Details: 07/13/2023

Checked unit found fan motor blade was frozen with some ice cuasing no cool in refrigerator coil had frost on all tubings and was not fully frozen solid cleared ice from fan blade if issue happens again order evap fan motor and fan blade

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Windham, CT 06226

Jeremy B.

Job Details: 07/13/2023

"Installed all new parts. Pulled vacuum recharged and unit now getting cold. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Windham, CT 06226

Jeremy B.

Job Details: 07/13/2023

Installed new parts and tested all burners now working properly.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Ellington, CT 06029

Gary V.

Job Details: 07/13/2023

Installing new cooktop and tested fine.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ellington, CT 06029

Gary V.

Job Details: 07/13/2023

Inspected and found water purging out of stand pipe when washer drains. And informed customer about clogged plumbing problem.

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Windsor, CT 06095

Chuck M.

Job Details: 07/13/2023

Customer complaint is that washer would not complete cycle. Ran diagnostics and got error code F7e1. Basket speed fault. Ran diagnostics cycle and washer is not spinning and agitated in one direction. Found motor buzzing and struggling to spin. Ordered motor and capacitor. ; ordrng 1 W11497303 (Drive Motor) and 1 W11428524 (Capacitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Windsor, CT 06095

Chuck M.

Job Details: 07/13/2023

Customer complaint is that ice maker is not working. Jumped out ice maker and it is not cycling. Quoted customer for P&L $424.33. Customer will buy new refrigerator.

We serviced a

GE REFRIGERATOR

Model GFE26GGKBWW

Near Windsor, CT 06095

Chuck M.

Job Details: 07/13/2023

Customer complaint is that Fresh Food section is not cooling properly. Inspected and found evaporator fan not spinning. Manually spun fan and it started spinning but loudly. Ordered evaporator fan for FF section. ; ordrng 1 WR60X26866 (fan dc ff evap)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Mint Hill, NC 28227

Robert A.

Job Details: 07/13/2023

"Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. The unit is heating and tumbles but has poor airflow. I ran the unit and checked the exterior duct exit, there was no air coming out. The home needs the dryer duct cleans to resolve the issue. The unit is working fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Mint Hill, NC 28227

Robert A.

Job Details: 07/13/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Charlotte, NC 28215

Robert A.

Job Details: 07/13/2023

"I installed the ordered part and tested the unit for the cx. The unit still not working. Im ordering a transformer, diode and capacitor to resolve the issue.; ordrng 1 W10836753 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0E

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/13/2023

Installed screws studs and shield. Found gasket torn causing leak. Replaced from T/S and tested. No leaks found. ; used 1 W11177741 (GASKET) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlotte, NC 28215

Robert A.

Job Details: 07/13/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near East Hartford, CT 06118

Ruben C.

Job Details: 07/13/2023

Replaced drain hose tested operation normal ran cycle normal

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near East Hartford, CT 06118

Ruben C.

Job Details: 07/13/2023

Checked unit does not do it all the time gearcase is noisy on spin ordering gearcase and agitator and bolt; rqstng P&A on 1 W11449840 (Gearcase) and 1 W10752187 (Screw) and 1 W11550891 (Agitator)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near East Hartford, CT 06118

Ruben C.

Job Details: 07/13/2023

Replaced main valve housing unit gets water on normal sometimes but not in test mode ordering control also tub is off center wobbling ordering basket gearcase and washplate; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10752719 (Basket) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W11116592 (Control)

We serviced a

GE REFRIGERATOR

Model PFSS2MIYCSS

Near Wethersfield, CT 06109

Ruben C.

Job Details: 07/13/2023

Checked unit found cond motor seized blade worn down on fin ordering motor and blade; ordrng 1 Wr60x10209 (Cond motor) and 1 Wr60x24484 (Cond fan blade)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Newington, CT 06111

Ruben C.

Job Details: 07/13/2023

Checked unit replaced washplate advised cust to clean washer also had issue with latch was not locking replaced latch tested operation normal; used 1 W11394572 (Latch) from stock

We serviced a

WHIRLPOOL DRYER

Model MED6630HC1

Near Tolland, CT 06084

Amanda R.

Job Details: 07/13/2023

Replaced heater element tested operation normal

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRW07

Near Tolland, CT 06084

Amanda R.

Job Details: 07/13/2023

Complaint not holding temp in 30-40 based on customer thermometers explained how freezer cools ff section and safe zone for food is 37 to 42 things freezing good lost milk once since purchased normal frost pattern on evaporator showed customer the coldest setting is with all four leds light up

We serviced a

WHIRLPOOL RANGE

Model KFGC558JSS05

Near Union, CT 06076

Amanda R.

Job Details: 07/13/2023

Bake in both ovens not working ignitors not sparking orange and yellow wires going to ignitors not plugged in attached wires tested both ovens lighting

We serviced a

JENN-AIR RANGE

Model WW30430B

Near West Hartford, CT 06110

Ruben C.

Job Details: 07/13/2023

Ordered incorrect part relay board is no longer available cust has to be issued a refund minus service charge did not use parts sending parts back; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Woodstock, CT 06282

Amanda R.

Job Details: 07/13/2023

Not agitating or spinning shifter fault ran automatic test just hums when trying to agitate and spin replaced capacitor tested agitating and spinning ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL WASHER

Model CET9000GQ2

Near Woodstock, CT 06281

Amanda R.

Job Details: 07/13/2023

Throwing f27 error code replaced pressure sensor and called tech support to clear code and run test mode started a hot cycle after went over should only be using liquid he detergent two tablespoon and running empty hot cycle to flush basket once a month ; used 1 WPW10448876 (SWITCH-WL) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Woodstock, CT 06281

Amanda R.

Job Details: 07/13/2023

Complaint leaking from behind unit started a regular normal cycle with clothes inside basket let wash for 20 mins advanced to drain and spin cycle couldnt duplicate leak recommended taking pictures and leaving pulled out from under countertop to able to see leak

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Southampton, MA 01073

Mike K.

Job Details: 07/13/2023

"Unit is under 1yr warranty per service bench, customer does not have reciept.Broken belt, worn idler.Replaced with dryer kit, working properly. Unit running while writing notes and hear popping sound, drum not turning, found belt popped off again but also gear on motor broke off. Replaced motor.; used 1 4392065 (DRYER REPAIR KIT), and 1 279827 (MOTOR) from stock"

We serviced a

MAYTAG WASHER

Model MHW6630HW1

Near Monroe, NC 28110

Jonathan J.

Job Details: 07/13/2023

"Complaint not dispensing, fabric softener softener valve, not getting any pressure to it. Im ordering Valves and Im ordering Dispenser new diverter valves on this specific dispenser. Water pressure is 68 psi.; ordrng 1 W11316256 (Valve) and 1 W11316255 (Valve) and 1 W11524103 (Dispenser)"

We serviced a

KITCHENAID ICEMAKER

Model KRFC704FBS03

Near Monroe, NC 28112

Jonathan J.

Job Details: 07/13/2023

Completely clumpy ice I found ice maker leaking unit will need ice maker to fix. ; ordrng 1 W11557001 (Ice maker)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/13/2023

Complaint F7 E2 error code. Dishwasher will not do anything but chime. I found no loose connectors. I did find motor just hums like its locked up unit will need a new motor to fix. I am ordering a control as a precaution as well. unit does have proper voltage getting to it and its properly grounded. ; ordrng 1 W11632707 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/13/2023

"I replaced all parts, tested operations at full frost pattern on both evaporators test 4 no restrictions. Found new filter dryer also installed that is UV dyed. I did find additional issue a freezer door leaking air at the bottom of the door. Causing frost to build up on the bottom drawers. Gasket is molded into door. will need door gasket to fix. ; ordrng 1 W10407216 (Gasket grey frz dr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Springfield, MA 01108

Roger R.

Job Details: 07/13/2023

Found ice maker error code E2 for motor lost home position. Tried cycling icemaker with diagnostic tests but unit did not respond. Will neeed new ice maker again. Quoted $197.80 for new ice maker W11658802 and $239 labor. Part was installed over 12 months ago. Charged trip charge only. If repair is desired call office and pay balance due within 7 days.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Watertown, CT 06795

Martino S.

Job Details: 07/13/2023

"Check unit found drum busted Teflon separated drum unable to turn,. ordrng 4 Wpw10314173 (Rollers)s and 1 W10626460 (Drum)"

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Charlotte, NC 28226

Jeff L.

Job Details: 07/13/2023

Found dishwasher filling with water and draining. Wash motor is getting 120 volts but no operation I have ordered part #W11613570 and will return next Thursday morning 7-20-23; ordrng 1 W11613570 (Sump assembly)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Charlotte, NC 28270

Jeff L.

Job Details: 07/13/2023

Replaced bad evap assembly in fresh food section and replaced drooping heater in freezer section. After replacement of both parts I seen a service bulletin about replacing board as well so that the fan will run longer on the fresh food side. So I need to order part# W11467021 and return when part comes in. I did not see service bulletin on 1st trip. This is on the technician I apologize for the inconvenience.; ordrng 1 W11509095 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Stallings, NC 28104

Jeff L.

Job Details: 07/13/2023

Unit had been unplugged for about a week when I arrived. I plugged unit in I can hear the evap fan motor making a noise which needs to be replaced. The customer said the door alarm was going off in fresh food section continuously but unit was cooling. I also have a good frost pattern compressor is running condenser fan is running. Output of board seems to be normal.. orders fan motor and blade; ordrng 1 W11578030 (Evap fan motor) and 1 WP67006337 (Evap fan blade)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Indian Trail, NC 28079

Jeff L.

Job Details: 07/13/2023

"Found UI flashing and showing white screen I replaced all boards and resolved that issue. When using microwave it sometimes will start and sometimes it will stop during a heating cycle, acts like door has been opened you can push against the door and it starts working again. The door hinges are working correctly, the door is shutting properly. I did find the interlock a little weak and not clicking every time. I ran unit several times getting thru a minute cycle sometimes and sometimes not. The door is not moving during operation I suspect the switch is going bad so I ordered a W10211972; ordrng 1 W10211972 (Interlock switch)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 07/13/2023

"Customer complained unit not working. Found drain pump electrical line had broken off at pump , needs new harness and pump. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Pump)"

We serviced a

MAYTAG COOKTOP

Model MER7700LZ2

Near Bessemer City, NC 28016

Ryan S.

Job Details: 07/13/2023

Retuned to install parts ordered. Installed new cooktop and took. Ran all oven eyes to test function. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lincolnton, NC 28092

Mark C.

Job Details: 07/13/2023

Installed new control unit is fully operational.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Dallas, NC 28034

Ryan S.

Job Details: 07/13/2023

"Customer complained unit leaking and noise. Found inner tub is off balance. Tried replacing hub and hub not issue, had to cut off old hub due to screws being corroded. Needs inner tub. Screws to hub, hub and suspension due to damage from inner tub shaking unit. Ordering parts under p&a and Informed customer of job is authorized inner tub will come to home, when part arrives check for damage and call office to schedule return call. ; rqstng P&A on 1 W10528947 (Hub) and 5 WP8533953 (Screw)s and 1 W11172199 (Inner tub) and 1 W11217817 (Suspension), used 1 W10528947 (HUB) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/13/2023

"Customer complained of f5 error. Found f5e2, and f5e3 errors. Replaced lid lock from ts. Ran service cycle and all functions working properly. Verified proper operation. ; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

MAYTAG WASHER

Model mvwc415ew1

Near Gastonia, NC 28052

Ryan S.

Job Details: 07/13/2023

"Customer complained unit not working, hears clicking noise. Found lid lock it working. Replaced lid lock. Found unit working. Found receptacle the unit is plugged into is not hooked up properly, unit is working now but Informed customer to get electrician to properly install receptacle to prevent issue with power in future. Informed customer if issue from receptacle happens in the future warranty wouldnt cover call. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MHW8630HW1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/13/2023

Washing machine will not spin nor drain properly water still in bottom clothing saturation occurs at end of the cycle. I found water valves hot and cold are making loud squealing noise in diagnostics. I found drain pump is not properly draining either I checked suspension suspension. Seems fine F0E5F8E1F9E1 cleared codes. Office call customer when parts come in. ; rqstng P&A on 1 W11316256 (Valve) and 1 W11316255 (Valve) and 1 W11458345 (Pump)

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CB2

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 07/13/2023

"Not heating I replace parts found diode Had failed replace diode as well. No additional issues found.; dspstn on spec-tagged invntry: 1 WPW10693025 MAGNETRON , used 1 W11256462 (DIODE UNIV) from stock"

We serviced a

MAYTAG WASHER

Model MHW8630HW3

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 07/13/2023

"I replaced water inlet valves, tested operations ram test number 12 valves are no longer squealing. Water pressure is 60 psi to house. No additional issues found at this time. If customer still has issues it is a defective Dispenser; dspstn on spec-tagged invntry: 1 H2OMETER WATER PRESSURE METER 1 W11316255 VALVE (HOT) , and 1 W11316256 VALVE (COLD)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/13/2023

Complaint unit not cooling properly either zone. I found evaporator fan motor Hadfield I replaced evaporator fan motor evaporator has a full frost pattern on the evaporator itself. Compressor is running. Normally no abnormal noises heard from the compressor.; used 1 WP2315539 (EVAP MOTOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near South Hadley, MA 01075

Mike K.

Job Details: 07/13/2023

"Under 1yr wp warranty per service bench.Unit all frosted up in freezer, water droplets in rf. Found gap between casing and lining at bottom of rf.Took photos and called techline.Sent photos, case being sent up for review. They will contact customer.Sr#7736849854"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near York, SC 29745

Mitch H.

Job Details: 07/13/2023

"Tested and found dishwasher leaking from drain pump. Replaced pump, retested, no leaks. Dishwasher operating properly.; used 1 W10876537 (Drain pump) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near York, SC 29745

Mitch H.

Job Details: 07/13/2023

"Checked and found door switch broken. Replaced switch, tested, dryer operating properly.; used 1 WPW10569603 (Door switch) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near York, SC 29745

Mitch H.

Job Details: 07/13/2023

Checked and found condensation on inside and outside of freezer door at top. Checked gasket and found in sealing properly but was able to feel cold spots on outside of freezer door in this area indicating gaps in insulation. Ordering freezer door and gasket. Advised customer that door would ship directly to them and they would need to inspect door and call office.; ordrng 1 W11566705 (Freezer door) and 1 WPW10355585 (Door gasket)

We serviced a

WHIRLPOOL WASHER

Model wtw4855hw3

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/13/2023

"Tested washer and found unit would never advance in a wash cycle unit would stay in a regular wash never advancing, ran diagnostics and found error F7e5 shifter fault checked shifter and found unit not shifting, replaced shifter and capacitor recalibrated unit and all operations are now working to specs ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR , used 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/13/2023

"Tested unit and found machine not freezing staying at 30 degrees, checked evaporator and found frozen over due to not defrosting. Forced unit into a defrost cycle and found unit Turing Heater on manually but not sensing a defrost, checked voltage to sensor and found not power cntrl faulty causing unit to not sense a defrost and over freeze everything will order new cntrl still covered under year warranty ; ordrng 1 W11496886 (Cntrl)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near York, SC 29745

Mitch H.

Job Details: 07/13/2023

Removed and replaced freezer door. Tested and ensured door was sealing properly around full perimeter.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Pineville, NC 28134

Mitch H.

Job Details: 07/13/2023

"Tested microwave and ran diagnostics. Tried to run component actuation, could not get and components or functions to work. Can hear relay click on board but not signal out of board. Quoted customer for repair, collected for service call and parts. Ordering control, filter board and thermostat.; ordrng 1 W11568584 (Thermostat) and 1 W11325603 (Control) and 1 W11398764 (Filter board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlotte, NC 28277

Mitch H.

Job Details: 07/13/2023

"Replaced control board and inverter, tested, compressor will not start, only clicks. Removed old compressor, replaced, charged with nitrogen, checked for leaks, none found. Allowed to sit under pressure for 20 minutes, no loss of pressure. Pulled vacuum, weighed in correct charge of R600. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506619 COUPLER 8 NK MS 00"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Fort Mill, SC 29715

Mitch H.

Job Details: 07/13/2023

"Replaced condenser fan motor and fan blade. Plugged refrigerator n, waited for compressor and fan to start, no unusual noises, operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Charlotte, NC 28273

Ryan S.

Job Details: 07/13/2023

"Customer complained of intermittent f9e1 error, has PL authorization. Found f9e1 error. Customer said advance has changed control and drain pump, found unit draining but slowly, found clog in drain line. Cleared clog and drained unit a couple times. Unit draining faster now. Verified proper operation."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB1

Near Amherst, MA 01002

Mike K.

Job Details: 07/13/2023

"Found leak from third rack mounts, all four gaskets had stuck to original tub, cs still had tub and was able to transfer over, tests fine."

We serviced a

SAMSUNG RANGE

Model NX58K7850SS/AA

Near Berlin, CT 06037

Jimmy R.

Job Details: 07/13/2023

"Tested oven and found unit would get to temp but never hold temp found when coming back on unit would get below 300 come on for one second then shut off cycling fan on and off. Checked oven sensor and found out of range 870 at room temp, will order new sensor,valve and cntrl parts tentative p/a ; ordrng 1 DG32-00004C (Temp sensor) and 1 DG94-00941P (Cntrl assembly) and 1 DG94-00449B (Valve), states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Southington, CT 06489

Jimmy R.

Job Details: 07/13/2023

"Tested unit and found fridge leaking water again found water coming from evaporator cover and unit also not cooling in fridge section. Removed evap cover and found evap all iced up, melted all ice and checked cntrl and thermistors wile speaking to tech support we found main control and user interface causing issue with unit defrosting in fridge section, unit would need new main cntrl and user interface to fix issue Ref #7736848655 ; ordrng 1 WPW10739408 (Cntrl) and 1 W11411871 (User interface)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Coventry, CT 06238

Jeremy B.

Job Details: 07/13/2023

Installed new valve. The cold water screen on old valve was clogged with dirt from the well. Recommend customer install filter to help with sediment.

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