We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Hartford, CT 06112
Chuck M.
Job Details: 10/25/2023
Arrived to diagnose washer. Washer is not in and area where it could be connected to water or power. Advised customer to have unit in an area where it can be diagnosed. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Enfield, CT 06082
Gary V.
Job Details: 10/25/2023
"Inspected and found drain pump seized and installing new pump, cycled and tested fine.; used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Windsor Locks, CT 06096
Gary V.
Job Details: 10/25/2023
"Inspected and found no heat and ohmed heater circuit and tested good, no voltage coming out of main acu for heat will order and return.; ordrng 1 W11506011 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Enfield, CT 06082
Gary V.
Job Details: 10/25/2023
"Concern is not spinning. Inspected and found no fault codes, cycled multiple times and didnt find any problems, customer said she tried washing pillows and probably went off balance."
We serviced a
GE REFRIGERATOR
Model GNE29GSKDSS
Near Longmeadow, MA 01106
Gary V.
Job Details: 10/25/2023
"Inspected and found ff lite broken and noise coming from ff evap fan motor, quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hartford, CT 06112
Chuck M.
Job Details: 10/25/2023
Customer complaint is that refrigerator light is not working. Found light switch broken. Removed light switch to replace and found wires are foamed to far away and too short to connect to switch. Called techline to report. SR# 7737634412. ; dspstn on spec-tagged invntry: 1 W11123941 SWITCH
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/25/2023
Ran washer and found when starting machine unit would come on sense and go right to done never sensing or filling. Checked actuator wile running and found not moving to shift unit into a sense of wash actuator faulty. Replaced actuator and recalibrated unit ran a wash and spin checked all functions several times and unit is now starting properly and working to specs; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Prospect, CT 06712
Jimmy R.
Job Details: 10/25/2023
Checked over unit and found machine had stopped making ice and water flow is not strong from dispenser. Checked water and found unit is dispensing but kinda slow checked water hook up and customer had it connected to an osmoses system and there is an in-line filter that needs to be replaced this will help water flow much better. Checked ice maker and found off and not cycling turned back on and cycled ice maker checked filling and unit is operating to factory specs.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Westfield, MA 01085
Mike K.
Job Details: 10/25/2023
"Covered under 1yr wp warranty per service bench.Cs had taken back and drain hose off trying to diagnose. Reassembled and unit was in manual drain, removed drain pump and verified operation. Allowed to complete manual drain then put through diagnostic test which it completed fine. Ran normal cycle through fill and into wash, cancelled and drained fine.Only issue found is the drain hose is sealed to drain, you would normal want to have drain breath as it can cause back pressure and confuse water level sensor.Advised to adjust drain to have standing drain pipe and then unit drain hose can be placed in as normal with air gap.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Torrington, CT 06790
Ruben C.
Job Details: 10/25/2023
Checked unit getting f9 e2 for drain failure replaced control still getting error code ordering drain pump ; ordrng 1 W11551760 (Drain pump)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/25/2023
"Complaint drum will not spin, but dryer continues to get hot. I found drive pulley on motor has split into destroying belt, causing damage to idler pulley as well. I replaced motor and component kit that comes with belts and idler, pulley and rollers. I tested operations. No additional issues found with dryer right now. Drum is spinning and dryer is heating fine. ; used 1 4392065 (DRYER REPAIR KIT), and 1 279827 (MOTOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/25/2023
Arrived at call. Customer does not need service. Customer needs electrician to resolve power issue. Customer explained that not enough power getting to unit. Dishwasher will work fine until she flips on light or other machine on circuit and then it turns off.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS0
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/25/2023
Found left door seal was not seated properly in channel or molded. Reseated seals and molded properly. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HPS
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/25/2023
Complaint ice keeps overflowing the top whenever you open the door. I replaced thermistor and control. Customer cycle power off while repair was being performed. No additional issues found at this time with unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/25/2023
Complaint unit will not dispense ice. I cannot remove ice bin without breaking ice bin. I found yoke is striped out of motor unit making a popping noise. Ice maker is working fine bin is overflowing with ice cannot remove bin without destroying bin. Customer must unplug refrigerator or turn power off at breaker for a minimum of three days so bin can fall out and placed towels down for water to leak out of icemaker before re-arrival. Bin is frozen in place hard.office to call customer when parts come in. ; ordrng 1 W11185686 (Bin) and 1 W11671282 (Auger) and 1 WPW10309864 (Divider) and 1 WP67006341 (Gasket) and 1 WP63052-2 (Yoke) and 1 WPW10300024 (Ice maker)
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/25/2023
I adjusted burners per service pointer W11643965 I tested operation no additional issues found called whirlpool file number 7737636028 instructed customer not to use Teflon sheets per whirlpool.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Matthews, NC 28104
Jonathan J.
Job Details: 10/25/2023
"Complaint water gushing out of icemaker falling down shells like a waterfall. Had to shut water off. Unit is a built-in. Customer stated not verified. Unit has a giant icicle hanging out of icemaker area. Customer caught it very quickly this time. No damage occurring per customer. I am ordering icemaker, water valve and control boards as issue seems to be reoccurring extremely often Two times a year at least. office to call customer when parts come in. ; rqstng P&A on 1 WP2318054 (Control) and 1 WPW10200659 (Control) and 1 W11243758 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 10/25/2023
Found fill tube frozen and a pinhole leak on dispenser fill tube. Called tech support will replace fill tube heater and replace dispenser fill tube. Was given this SR#7737635519; ordrng 1 W11579166 (Water line) and 1 W11226501 (Fill tube heater)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 10/25/2023
Customers complaint is washer is leaking. Ran through automatic test and found no leaks but the sink next to washer is causing the leak.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHG2251TF6
Near Northampton, MA 01062
Mike K.
Job Details: 10/25/2023
"Replaced air tower/damper assy, rf thermistor and main control for intermittent/inconsistent temperature complaint.Cs also has complaint of a broken wheel on crisper shelf, shelving not covered under contract so have him part number 5304508761."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Meriden, CT 06451
Jimmy R.
Job Details: 10/25/2023
"Tested unit and found ice maker would not make any ice checked ice maker mold and found no water in mold, ran diagnostics and checked for errors found E5 error ice maker thermistor failure, cycled ice maker and unit cycled threw but would not cycle in its Own. Replaced faulty ice maker and reset cntrl and ice maker ran a self test and unit filled and cycled properly advised to give ice maker 24hrs so ice can regulate temps ; used 1 W11294907 (Ice maker) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Berlin, CT 06037
Jimmy R.
Job Details: 10/25/2023
"Checked over unit and found ice maker not dispensing ice and ice bin stuck and not coming out, tried to removed ice bin and bin had gotten stuck on ice melted ice and found ice maker had gotten ice jammed and it had melted and froze bin in place removed all ice and ice maker is now cycling and bin is no ok. Wile opening left door of fridge the mullion would get hung up, found mullion not sitting correctly causing it to get caught adjusted and all operations are now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Southington, CT 06489
Jimmy R.
Job Details: 10/25/2023
"Checked over unit and found fridge door not sealing and not closing properly, found when opening fridge door the door would swing open hard shaking the unit and when closing it would never want to close unless pushing on door to make a seal. Checked level and found legs had never been set from delivery causing unit to tip,adjusted legs and leveled unit properly so door will close and seal good. Checked over all other functions and unit is now operating to specs"
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model LFHB2751TF8
Near Killingly, CT 06239
Amanda R.
Job Details: 10/25/2023
Customer needs to be home or have unit pulled out for me ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Southington, CT 06489
Jimmy R.
Job Details: 10/25/2023
"Checked over unit and found both sections not cooling and both warm, checked evaporator and found no frost pattern at all evap,just cold pulled unit out and found compressor running and super hot to touch and kicking off on an overload, checked amps and found reading 11.8 compressor is locked causing no cooling. Unit going to need a compressor kit and coupler parts and labor are covered under five years manufacturer ; ordrng 1 W10507884 (Compressor kit) and 1 W11506635 (Coupler)"
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Southington, CT 06489
Jimmy R.
Job Details: 10/25/2023
"Tested washer and found when powering unit up it would stay on for a second then shut off on its own and it would repeat until it started working then would sh7t it self off on its own, checked for errors and found F8e3 over flow conditions f3e1 water level system error. Ran unit threw diagnostics and unit stayed on and ran threw, tried to remove and reset panel but same issue panel has a stuck key and starts to hit random selections when not touching then it shuts down, will order new panel and return ; ordrng 1 W10911042 (Console)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Plainfield, CT 06374
Amanda R.
Job Details: 10/25/2023
The gear case leaked oil underneath onto motor and cabinet the wires for the clutch and stator which connect to the lower wire harness burnt took pictures quoted for parts and labor
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Troutman, NC 28166
Vincent O.
Job Details: 10/25/2023
"Installed new motor, blower, and svc kit. Tested and verified proper operation. No noise. All functions check ok. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW
Near Fort Mill, SC 29707
Mitch H.
Job Details: 10/25/2023
"Replaced all suspension rods and related part, and tub ring. Ran calibration, tested all functions tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Troutman, NC 28166
Vincent O.
Job Details: 10/25/2023
Installed new sump assembly. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Linwood, NC 27299
Vincent O.
Job Details: 10/25/2023
"Found customer complaint is unit will not balance and grinding noise. Found worn suspension causing off balance issues and grinding from gearcase. Order and replace gearcase and suspension. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11550891 (Agitator), dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Lexington, NC 27295
Vincent O.
Job Details: 10/25/2023
"Tech did not receive gearcase for repair. Rescheduled customer. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752283 WASHPLATE , and 1 W11393685 GEARCASE"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/25/2023
"Took picture of closing document on previous visit, Removed and replaced door and control board. Plugged microwave in, came on for a few seconds then went blank. Checked and found no power coming out of filter board. Fuse checks good. Checked and unit has correct power from outlet. Ordering filter board. Checked part availability and scheduled return visit for 11/2 8-1; ordrng 1 WPW10531156 (Board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW4
Near Charlotte, NC 28214
Robert A.
Job Details: 10/25/2023
"Cx complaint that the unit is still making a creaking noise when the basket rotates. I inspected the unit to confirm the complaint. I found no error codes. I spun the basket by hand and heard the noise, he had multiple videos as well. I removed the clutch and belt then spun it again by hand, the noise was gone. I spun the motor by hand and did not hear the noise. I replaced the cam clutch and belt (TS) and tested the unit for the cx. The unit is working as designed.; used 1 W10721967 (Cam), and 1 W10006384 from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Worcester, MA 01610
Angel R.
Job Details: 10/25/2023
"No answer, office called as well no answer.;"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Denver, NC 28037
Ryan S.
Job Details: 10/25/2023
Customer complained of squeezing noise. Found pully making noise. Replaced pully from ts. Reassembled and unit now working properly. Verified proper operation. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP01
Near Lincolnton, NC 28092
Ryan S.
Job Details: 10/25/2023
"Found Ui panel was defective when installing left side panel not responding to microwave commands. Tried cycling power and checked connections on board itself. Board is defective. Ordering new board, scheduled return call for 10-30-23 am. ; schdld next appmnt for 10/30 MON PM"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HW2
Near Torrington, CT 06790
Ruben C.
Job Details: 10/25/2023
Replaced control and sensor tested operation normal ran cycle heated normally heated normally to preheat 350
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 10/25/2023
"Found unit had sediment in cold valve, cleared sediment and ran service mode. All functions working now. Collected trip fee via card."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 10/25/2023
Returned to install new harness and pump. Installed parts and reassembled unit. Ran service mode and showed customer unit draining and all other functions working as well. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Gastonia, NC 28054
Ryan S.
Job Details: 10/25/2023
Customer complained of no heat. Confirmed complaint. Found heating element open short. Replaced heating element. Verified proper operation after installing new part. Unit heating element cycling on and off at proper temperatures. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Matthews, NC 28105
Jeff L.
Job Details: 10/25/2023
"Replaced all parts order for unit unit ran and checked OK the only problem was the refrigerator door gasket was defective I am sending back and have already ordered a new one customers rescheduled for next Tuesday amPart#W10830046; ordrng 1 W10830046 (Door gasket), dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 10/25/2023
"Removed washer top, began disassembly to replace main control. Found roach infestation in back of washer and in main control. Did not install any parts. Closed unit back up, explained situation to customer. No repair performed."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Belmont, NC 28012
Ryan S.
Job Details: 10/25/2023
"Returned to install new gearcase, slider and Washplate. Installed parts and ran factory and DLMS calibration to get unit to calibrate to new gearcase, Calibrate control board to new gearcase. Ran service mode and all other functions working as designed. Showed customer. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10902814 WASHPLATE , and 1 W11449841 GEARCASE"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Canton, CT 06019
Ruben C.
Job Details: 10/25/2023
"Checked unit going directly to done replaced capacitor still issue not getting reading to actuator ordering control and harness left valve with cust; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control), used 1 W11395618 (Capacitor) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ01
Near Northampton, MA 01062
Mike K.
Job Details: 10/25/2023
"Cs had found it leaking from back at icemaker fill tube, pulled out tube and found it frozen, cleared and had customer turn water back into n, leaking heavily from valve connection, cs say they had removed. Tightened and would not stop leaking. Advised to replaced fill hose."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Wilbraham, MA 01095
Roger R.
Job Details: 10/25/2023
Found ice maker arm out of ice maker. Installed arm and showed customer how to do it if it reoccurs.
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Springfield, MA 01151
Roger R.
Job Details: 10/25/2023
Found unit had lint in the blower causing unit to be noisy. Cleared lint buildup and unit ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Granby, MA 01033
Chris B.
Job Details: 10/25/2023
Complaint that the top rack is broken off. ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Ludlow, MA 01056
Chris B.
Job Details: 10/25/2023
"Replaced all parts and dryer running normal. Mentioned to the customer they would need to reattached the venting because its in a spot that the washer would need to be move out. Customer will have it done themselves, they know how to."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2542VEW00
Near Chicopee, MA 01020
Chris B.
Job Details: 10/25/2023
Complaint that the unit is not cooling properly. Found no cooling and bad start device. Quoted parts and labor. Replaced part and compressor stayed on and started to see good cooling. Mentioned to the customer to keep an eye on the unit for proper cooling for the next few days. 1yr warranty on parts and labor.; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
LG REFRIGERATOR
Model LFXC24796S/00
Near Holyoke, MA 01040
Mike K.
Job Details: 10/25/2023
"Cs has a new oh filter and will not go in, did not have issues with previous filters. Connection looks same on both. Old filter comes in /out without issue. Likely filter issue, but possible housing issue.Explained to cs and quoted for housing."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Springfield, MA 01109
Roger R.
Job Details: 10/25/2023
Found unit has heavy excessive frost and ice on back wall and evaporator again. Looked at liner and found large gaps between liner and metal cabinet. Called tech support to report finding as this is not manufactured properly. SR number 7737636178 customer to call warranty company to process exchange.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Springfield, MA 01109
Roger R.
Job Details: 10/25/2023
Found unit responding but not starting lid does not lock and washer sits inactive. Ran diagnostic and found no codes and passed self test. After unplugging and restarting washer it is now responding properly.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Roger R.
Job Details: 10/25/2023
Checked out washer and found unit working properly at this time. No errors and unit went through a cycle while watching unit. No parts used or needed.
We serviced a
SAMSUNG WASHER
Model WA52A5500AC
Near Plainville, MA 02762
Aimee Z.
Job Details: 10/25/2023
Found needs new suspension rodsA loud bounce on tub; ordrng 4 DC97-16350Y (Suspension)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/25/2023
"Removed and replaced hinges. Tested, door operating properly. No other issues found."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Simsbury, CT 06070
Ruben C.
Job Details: 10/25/2023
Checked unit found rollers worn down cuasing noise replaced with repair kit tested operation normal no abnormal noise heating normally; used 1 4392065 (Repair kit) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Farmington, CT 06085
Ruben C.
Job Details: 10/25/2023
Replaced console and installed tub shield tested normal also informed cust to wipe down panel after use cust has a granite counter can get moisture from counter nothing installed to stop condensation
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Matthews, NC 28105
Jeff L.
Job Details: 10/25/2023
Both door gaskets need to be replaced theyre not staying in the door and theyre not ceiling and the top freezer gasket is crinkled up real bad allowing warm Air I need 2 gaskets. Office will call customer when part comes inPart#W11030683Part#W11030682; ordrng 1 W11030683 (Door gasket) and 1 W11030682 (Door gasket)
We serviced a
MAYTAG REFRIGERATOR
Model MBR1953YES3
Near Chicopee, MA 01020
Chris B.
Job Details: 10/25/2023
Complaint that the unit is leaking water from the bottom front. Found drainage clogged. Quoted minor repairs. Unclogged the drainage and unit running normal. Customer asked to leave the ice maker disconnected because they dont use it and they need the extra space in the freezer.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Marvin, NC 28173
Jonathan J.
Job Details: 10/25/2023
"Complaint Dryer is not heating. I found open thermal cut out and heating element. Replaced both tested operations. Everything is working fine. ; used 1 WP3387747 (ELEMENT), and 1 279973 (THERMAL KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Indian Trail, NC 28079
Jeff L.
Job Details: 10/25/2023
"Replace light switch then was able to activate washing machine drain pump was not running till the wash machine back found wires broke going to drain pump reattach lines going to drain pump drain pump continuously would not stop to let the other operations of wash machine begin we have a continuous 120 AC volts going to the drain pump that ui are needs to be replaced in order to make this a good repair additional authorization will be required.; ordrng 1 W11626077 (UI), dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP and 1 W11513248 DOOR LOCK"
We serviced a
SAMSUNG DISHWASHER
Model DW7933LRAWW
Near New Hartford, CT 06057
Chuck M.
Job Details: 10/24/2023
Customer complaint is that dishwasher would not run cycle. Inspected and found blockage in hose. Cleared and tested. Dishwasher is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/24/2023
Installed door and showed customer. Checked ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Agawam, MA 01001
Mike K.
Job Details: 10/24/2023
"Replaced control and float switch. Unit drained and filled and went into cycle properly. Let run for a few minutes and canceled, drained fine."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS1
Near Prospect, CT 06712
Jimmy R.
Job Details: 10/24/2023
"Installed all new parts and ran machine thew a heavy wash cycle, checked all operations and found door now sealing wash motor running properly and rest of unit working to factory specs ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near East Longmeadow, MA 01028
Roger R.
Job Details: 10/24/2023
Found unit has a E5 error code for ice maker and no ice production. Unit has water at fountain. Will need new ice maker. Will order and return to install ; ordrng 1 W11658802 (ICE MAKER)
We serviced a
JENN-AIR KITCHEN
Model WW30430W
Near Cheshire, CT 06410
Jimmy R.
Job Details: 10/24/2023
Checked over oven and found display not showing up checked functions and unit will let u set a temp and bake also all other selection will beep and work just not show up on display. Removed control and checked display board for loose connection found everything connected and tight tried to reset board and ribbon cable but same issue no display. Unit will need new display board and high limit thermostat due to when using oven for a long period of time it will stop heating until cool then start again. Parts tentative p/a ; ordrng 1 WP71001872 (Display board) and 1 WP71001844 (Highlimit thermostat)
We serviced a
GE RANGE
Model JB750SJ5SS
Near Cheshire, CT 06410
Jimmy R.
Job Details: 10/24/2023
"Checked over oven and found no power to main cntrl and oven not starting, checked power to oven and found black terminal loose causing it to arc and loose power, cut out bad terminal and crimped in new reinstalled connection and tested oven. Unit now heating up and all operations working to specs"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Cheshire, CT 06410
Jimmy R.
Job Details: 10/24/2023
"Checked over unit and found upper wash rack falling down causing unit to not pump water to top rack and not wash properly, checked rails and found welds had broken off causing rack to fall down. Unit needs new rails witch will be covered by S code S22916 for parts and labor, replaced faulty rails and ran unit thew a wash cycle all operations are now working to proper specs; dspstn on spec-tagged invntry: 1 WPW10740408 ADJUSTER and 1 WPW10740410 ADJUSTER , used 1 W11259786 (TRACK), and 1 W11259785 (Rail) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Mansfield, MA 02048
Aimee Z.
Job Details: 10/24/2023
"Found the evap not going into defrost, steamed out tested the heater has continuity on heaterAnd tested thirmister 3.2 ohmCould activate through diagnostic needs new Cntrl Cwa"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Indian Trail, NC 28079
Jeff L.
Job Details: 10/24/2023
The lid switch was not on truck customer rescheduled for tomorrow ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
SAMSUNG RANGE
Model NE63A6511S/AA
Near Mansfield, MA 02048
Aimee Z.
Job Details: 10/24/2023
"Found the convection fan noisy, blade hitting cover moved so not hitting.Also fan its self noisy; ordrng 1 DG67-00018A (Convection blade) and 1 DG31-00014F (Convection fan)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Stallings, NC 28104
Jeff L.
Job Details: 10/24/2023
This unit has been rebuilt new parts installedGearcaseClutchAgitatorSuspension rodsDrive blockSnap ringBeltCustomer complaint now is the unit is not spinning all the water out I have filled the tub with clothes gonna let it fill and agitate get the clothes good and saturated and then gonna put into spin cycle and see what unit does. There are no fault codes present on machine. Unit ran thru complete spin cycle and clothes were damp as they should be. The motor is turning at full rpm and the belt is good all other components are good. I did find the drain hose slightly pinched adjusted hose and advised customer to see how it does. There is absolutely no other part failure on this unit.Call complete; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
WHIRLPOOL RANGE
Model WFE775HOHZ1
Near Matthews, NC 28104
Jeff L.
Job Details: 10/24/2023
Found oven temp running away the temp sensor was good found the board continuously sending 240 down to bake unit and not cutting off. Need new EOC for oven.Part#W1153679310%military discount on part; ordrng 1 W11536793 (EOC)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Weddington, NC 28104
Jeff L.
Job Details: 10/24/2023
Play the dispenser housing unit ran and checked OKCall complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/24/2023
Unit was plugged into a surge protector I unplugged it plugged it straight into the AC wall outlet began washer on normal cycle it went to sensing and feeling and washing with no noises no sounds the LED is lit up.When I put washer back on the surge protector washer would not operate took it back off and plugged back into ac outlet and unit began to operate correctly advise customer not to use surge protector. Unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/24/2023
"Found dishwasher drain line not installed properly under sink I installed drain line properly band ran and checked unit no fault codes present. Never got unit to duplicate fault code. Ran unit thru a component checks and all passed. Unit ran and checked okCal, complete"
We serviced a
FRIGIDAIRE MICROWAVE OVER T
Model FGMV17WNVFA
Near Waxhaw, NC 28173
Jeff L.
Job Details: 10/24/2023
Found stirrer Cover burnt up along with blade and motor due to grease quoted customer repair for all Parts sent them an estimate they chose to get a new microwave.Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Chaplin, CT 06235
Amanda R.
Job Details: 10/24/2023
The upper rack adjusters broken all lower rack wheels broken quoted
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Paxton, MA 01612
Chris B.
Job Details: 10/24/2023
Complaint that the unit is not filling up properly with water and there was a strange noise at the spin cycle. Mentioned to the customer that the noise is from the drain pump and tested the water level and all working normal. Explained about the extra features the unit has and how to properly load the washer. No issues found with the washer.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Agawam, MA 01001
Mike K.
Job Details: 10/24/2023
"Replaced control and probe, tested on bake and broil and both working properly. Cs to monitor.Probe did not have right connector so spliced old connector onto new probe. Also found a pinch in line from probe to control, cut at pinch and mended wire. Verified reading 1.087 at board.; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"
We serviced a
WHIRLPOOL RANGE
Model KODE500ESS20
Near Holden, MA 01520
Chris B.
Job Details: 10/24/2023
Complaint that the unit is not reaching proper temperature as their older oven. Adjusted temp on top and bottom ovens. Top 30* bottom 10*. Mentioned to the customer to give the oven more time to reach temp. No error codes.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Shrewsbury, MA 01545
Chris B.
Job Details: 10/24/2023
Replaced all parts and ran two diagnostic and calibration cycles. Washer running normal. No leaks detected.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558FEZ08
Near Marlborough, CT 06447
Jeremy B.
Job Details: 10/24/2023
Customers complaint is refrigerator leaking. Found water leaking from customers water supply line. The defrost drain is clear and the icemaker has been turned off. Customer must replace leaking water supply line. Not covered under warranty.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near East Longmeadow, MA 01028
Roger R.
Job Details: 10/24/2023
"Installed both new parts and still no end of cycle signal and no audible tones from unit. Called tech support to report findings. Tech support sent report to engineering department, awaiting answer and response from Whirlpool to determine course of action. SR 7737559375; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hampden, MA 01036
Roger R.
Job Details: 10/24/2023
Installed new main control and tested unit. Dishwasher working properly now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Monson, MA 01057
Roger R.
Job Details: 10/24/2023
Found unit has frost on evaporator. Initiated defrost on control and heater came on and heated. Cleared ice and frost. Unit will need a new control. Quoted for part only no labor due to recall. ; ordrng 1 W11546690 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Monson, MA 01057
Roger R.
Job Details: 10/24/2023
Found I was not able to remove the stripped auger yoke off the original motor. Will need to replace the housing as well due to stripped threads in the old yoke. Will order and return. ; ordrng 1 WPW10309864 (Divider housing)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Hartford, CT 06120
Chuck M.
Job Details: 10/24/2023
Customer complaint is that dryer was not heating. Inspected and found element open. Replaced element from T/S and tested. Dryer is heating. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
FRIGIDAIRE RANGE
Model FFGF3052TSA
Near Hartford, CT 06114
Chuck M.
Job Details: 10/24/2023
Customer complaint is that oven and broil was not working. Control displayed F31 error code when selecting bake or broil. Disconnected power and tested temperature sensor and it checked ok. Reconnected sensor and power. Tested and oven is working.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW08
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 10/24/2023
"Complaint, top of freezer door is not sealing big gap. Lots of snow occurring light, not working in freezer. I found gasket was not sealing in the freezer properly I reformed door gasket inspected all the other gaskets in the rest of the entire refrigerator. No additional issues found."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/24/2023
Found unit working at this time. Customer complaint is that the normal button will not work. If breaker is flipped it will begin to work for a few cycles and quit again. Also found unit will not enter diagnostics properly. Order and replace panel and control. ; ordrng 1 W11622500 (Panel) and 1 W11629914 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/24/2023
Installed new fan assembly and heater. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Stanley, NC 28164
Ryan S.
Job Details: 10/24/2023
Installed new glass door and took pictures. Payed before service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS2
Near Denver, NC 28037
Ryan S.
Job Details: 10/24/2023
"Returned to install new parts. Installed new magnatron, cap, diode, thermostat. Reassembled and ran unit. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON and 1 W11256462 DIODE UNIV"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Grafton, MA 01536
Angel R.
Job Details: 10/24/2023
"Adjusted all valves on burners, tested unit and seems ok. Advised customer unit is working as intended and all orifices have been verified also checked gas valve per whirlpool tech line advised to back it out just a bit. Noticed some of the burner heads have corrosion forming already will order new heads customer will install.; ordrng 1 WP8286814 (Burner head) and 1 WP8286815 (Burner head) and 1 WP8286813 (Under head)"
We serviced a
WHIRLPOOL RANGE
Model MGS8800FZ0
Near Charlotte, NC 28209
Robert A.
Job Details: 10/24/2023
Cx complaint that the unit is emitting a strong gas smell. I inspected the unit to confirm the complaint. All cooktop burners as well as oven functions are working fine. I used my gas detector to find any potential gas leaks. I found none. The cx said a plumber alleged that the leak is from the oven. I ran multiple bake and broil cycles and found leaks according to the electronic leak detector. I adjusted the burner tube valve to help burner more gas while it cooks. I explained to the cx that gas smell will be prevalent while its cooking. True gas leaks are detected even while its not running. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Charlotte, NC 28208
Robert A.
Job Details: 10/24/2023
Cx complaint that the units LF burner is not working. I inspected the unit to confirm the complaint. I found the burner does not stay on high. I replaced the element and switch and tested the unit for the cx. The 7nit is working as designed.; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT and 1 WPW10434452 INFINITE SWITCH