We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM05
Near Bristol, CT 06010
Chuck M.
Job Details:
05/23/2024
Customer complaint is that refrigerator is not cooling properly in freezer. Inspected evaporator section and found very little frost. Took pic. Inefficient compressor. Ordered compressor and extra Time Slots. ; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Process Stub) and 1 W11506621 (Coupler) and 1 W11504431 (Coupler) and 1 W11504416 (Coupler) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRS571CIHZ01
Near Bristol, CT 06010
Chuck M.
Job Details:
05/23/2024
Customer complaint is that refrigerator was making a dripping noise. Customer stated noise has stopped. Inspected drain and it checked ok. Possible drain pan was full. Unit checked ok.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Meriden, CT 06451
Jimmy R.
Job Details:
05/23/2024
Checked over unti and found rear left back burner would not come on checked voltage to switch and 240v present replaced switch and element heated up burner and unit is now working properly. Checked all burners and everything is now working to factory specs ; used 1 WP3149404 (INFINITE SWITCH) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near West Hartford, CT 06107
Chuck M.
Job Details:
05/23/2024
Customer complaint is that dishwasher is not responding. Confirmed and found display is flashing non legible codes. Attempted diagnostics and no response from keys. Ordered control and console. ; ordrng 1 W11660284 (Console) and 1 W11672039 (Control)
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7551SR/AA
Near Attleboro, MA 02703
Aimee Z.
Job Details:
05/23/2024
Installed new augar complete
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Cheshire, CT 06410
Jimmy R.
Job Details:
05/23/2024
"Ran washer due to customer having issue with unit spinning out, found wile running unit would shut off and not complete a drain recalibrated machine and ran another cycle found unit not completing. Ran a wash and spin and unit went thew normally and ramped up as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Mansfield, CT 06268
Amanda R.
Job Details:
05/23/2024
Showed customer how to turn on unit and water lines were reversed switched lines tested operation normal
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Woodstock, CT 06281
Amanda R.
Job Details:
05/23/2024
Replaced controls completed quick wash
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Putnam, CT 06260
Amanda R.
Job Details:
05/23/2024
Model and serial dispatched dosent match the tag on the washer
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Hebron, CT 06248
Jeremy B.
Job Details:
05/23/2024
Customers complaint is washer making a banging noise. The noise is water hammer. Replaced water valve and recommend customer installed arrestors. ; used 1 W11165546 (VALVE) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW
Near Manchester, CT 06040
Jeremy B.
Job Details:
05/23/2024
Washer not spinning. Found worn hub. Replaced then ran calibration then self test all checks ok. ; used 1 W10324651 (HUB) from stock
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Vernon, CT 06066
Gary V.
Job Details:
05/23/2024
"Inspected and found idler pulley worn out, replaced and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Manchester, CT 06042
Jeremy B.
Job Details:
05/23/2024
Dishwasher leaking. Found a small drip at bottom of supply valve. Was able to tighten and drip stopped. Supply water is 145degrees. Ran self test found no leaks. Customer must lower water temp to 120 degrees
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS25EWMS8
Near Glastonbury, CT 06073
Jeremy B.
Job Details:
05/23/2024
Found defrost drain clogged and freezer door rails not pulling in properly. Cleared drain and will order new rails. ; ordrng 1 WPW10120018 (Rails)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
05/23/2024
Water leaking. Found dispenser leaking at the bottom hoses tight and secure needs new dispenser. ; rqstng P&A on 1 W11465532 (Dispenser) and 1 W11316604 (Hose)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDC10FXSS3
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
05/23/2024
Found debri stuck under float causing no fill and motor not to run. Removed and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
05/23/2024
Both sections not cooling. Found evaporator fan not running. Found 120vac at motor. Needs new motor the screw hole on bracket broke off needs new bracket. ; rqstng P&A on 1 WPW10464673 (Fan) and 1 W10850162 (Bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
05/23/2024
Customers complaint is food freezing in fresh food section. Found items against damper explained that Food will freeze. Advised to leave at 0 and 38. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Middletown, CT 06457
Jeremy B.
Job Details:
05/23/2024
"Washer not spinning. Found off balance error code. Found belt making squeaky noise and cam worn replaced and leveled machine. Explained to customer recommend to wash like items together for a more balanced load. ; used 1 WP8547157 (BELT), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
05/23/2024
I replaced all previously ordered parts. I tested operations of dish Wass. dishwasher is now working properly and efficiently as of right now. Customer states this is the loudest rushing noise. She has heard since they have gotten. The house. Noise is normal.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
05/23/2024
"I replaced all previously ordered parts. I tested operations. Unit is working quietly now no abnormal noises heard at this time. I inspected for water leaks by filling tub, half full of water by performing a quick wash cycle occurring. Drain pump is now operating properly and emptying all the water out of the tub in a timely manner like it is supposed to"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Spencer, MA 01562
Chris B.
Job Details:
05/23/2024
Complaint that the unit stops making ice and starts again then went off. Ran diagnostic with door opened but all ran good. Verified the wiring at the bottom harness and the black wire testing continuity when moving the harness wire it gave signs of intermittent connections. Bad harness wire on the door side. Customer will contact Whirlpool to see if this can be resolved.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Spencer, MA 01562
Chris B.
Job Details:
05/23/2024
Complaint that the unit is emitting a foul smell from the inside. Found a small smell in the fresh food section but a very strong odor on the condenser side mostly on the drip pan location. Its not a a smell of burnt wires nor foam but of a smell of ammonia type or rodent. Unit not leaking gas nor anything like burnt wires. Couldnt pinpoint what type of odor it was nor the culprit to it. Nothing wrong the the cooling.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
05/23/2024
I replaced all LEDs. I found top right light had failed in the ceiling of the fresh food compartment no further issues found or Reported by customer at this time
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Charlotte, NC 28277
Jonathan J.
Job Details:
05/23/2024
I replaced all parts previously ordered I tested operation dryer is heating fine. Customer unable to get dryer to pair to their Wi-Fi app Maytag app at this time. Customer needs to contact Maytag to get unit paired to the app. All operations of the dryer are working properly as of right now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Webster, MA 01570
Chris B.
Job Details:
05/23/2024
Customer mentioned that the refrigerator is under warranty but they have no proof of purchase at the time and will call best buy to get a copy. Customer mentioned that they have a 5yr warranty on the unit. Customer will reschedule.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Southbridge, MA 01550
Chris B.
Job Details:
05/23/2024
Complaint that the unit is not heating properly. Found no issues with the dryer and would need to unclog the venting thoroughly. Mentioned to the customer to have the electrical verified for loose connections on the box.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killingly, CT 06241
Amanda R.
Job Details:
05/23/2024
Replaced parts turned on unit set temps atbrecmmdned
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Killingly, CT 06239
Amanda R.
Job Details:
05/23/2024
No fill long fill stuck button errors checked sediment in inlet screens started normal cycle advanced normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM05
Near Killingly, CT 06239
Amanda R.
Job Details:
05/23/2024
Complaint the left side of freezer got igloo like frost then went away customer took pictures door gaskets sealing good explained door must of been left over slightly to allow ambient air to enter and create condensation
We serviced a
GE REFRIGERATOR
Model CFE28TSHISS
Near Franklin, MA 02038
Aimee Z.
Job Details:
05/23/2024
"Found has a frozen drain, cleverer as much as I could get at ,Needs new drain tube and adjusted left door the mullion wasnt closing; ordrng 1 WR02X28554 (Drain tube)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TP7
Near Bellingham, MA 02019
Aimee Z.
Job Details:
05/23/2024
"Found not going into defrost, steamed out evap.Control replaced bu other company Ordering fan and defrost term thirmistor And the toe kick broken clip missing ; ordrng 1 809069206 (Evap fan) and 1 5304521781 (Defrost term) and 1 5303918776 (Thirmister) and 1 242054803 (Kick plate)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Grafton, MA 01519
Aimee Z.
Job Details:
05/23/2024
"Found bolt off pully,replaced with cam kit Also needed new suspension rodsInstalled and tested ; used 1 W10721967 (Cam), and 1 W11130362 (Suspension rods) from stock"
We serviced a
GE REFRIGERATOR
Model GSL25JFTEBS
Near Medway, MA 02053
Aimee Z.
Job Details:
05/23/2024
Found no cool fridge Freezer not going into defrostFound heater opened and needs defrost termSteam out customer might buy newSent estimate
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Norfolk, MA 02056
Aimee Z.
Job Details:
05/23/2024
"Found gfi didnt have power, tried to reset no powertested through extension cord."
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Agawam, MA 01030
Mike K.
Job Details:
05/23/2024
"Loud rumble when operating. Found fan blade caked in lint and chute heavily obstructed. Cleared and unit is running smoother.Charged for labor only, no parts"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Cheshire, CT 06410
Jimmy R.
Job Details:
05/23/2024
"Tested u and found customer having issue with unit getting down in temp to freeze, checked over evap and found unit had frosted due to venting being blocked melted ice around cover vents and forced unit into a defrost found unit heating Ill and defrosting normally. Advised on blocking vents and all operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Sturbridge, MA 01518
Chris B.
Job Details:
05/23/2024
Complaint that the unit has frost buildup in the freezer side. Found gasket not holding in place. Adjusted gasket to a good seal. No issues found with the refrigerator.
We serviced a
GE WASHER FRONT LOA
Model GFW650SSN2WW
Near West Springfield, MA 01089
Mike K.
Job Details:
05/23/2024
"Replaced drain pump and ran rinse and spin cycle. Filled, agitated, drained and spun fine"
We serviced a
GE DISHWASHER
Model GDT630PYM5FS
Near Southampton, MA 01073
Mike K.
Job Details:
05/23/2024
"Customer has been getting ftd and h20 errors, fail to drain and not filling. No active faults in fault mode. Unit filled and drained fine in component testing, repeated 3x each. Water filling appropriate amount and consistent. So an intermittent failure that could be pressure sensor, control or drain pump.Quoted for all, explaining is not failing in testing and with labor being same to replace all that would be suggestion at this point."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Brooklyn, CT 06234
Amanda R.
Job Details:
05/23/2024
The control wasnt delivered yet rescheduled installed bumper ; schdld next appmnt for 5/30 THU PM
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2021TFD
Near Sprague, CT 06330
Amanda R.
Job Details:
05/23/2024
Evaporator fan getting 118v not running needs new fan motor ; rqstng P&A on 1 5304521244 (Fan)
We serviced a
MAYTAG M/W OTR
Model MMV5227JZ00
Near West Hartford, CT 06107
Chuck M.
Job Details:
05/23/2024
"Customer complaint is that microwave is noisy and makes a zapping sound. Light blew out and it is not heating. Ordered magnetron, Transformer, capacitor, and diode. Need additional technician to help take down microwave. ; ordrng 1 W11391717 (Magnetron) and 1 W10850446 (capactr-mg) and 1 W11460699 (Transformer) and 1 W11256462 (diode) and 1 8206232A (lamp 40 watt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chicopee, MA 01013
Mike K.
Job Details:
05/23/2024
Replaced defrost heater assy and control. Unit running and cooling. Cs to monitor
We serviced a
GE WASHER
Model GTW330ASK1WW
Near Springfield, MA 01109
Mike K.
Job Details:
05/23/2024
"Apartment 337 Loomis Lakeside retirement home. Mod/ser tag is worn and unreadable, but looks like pic previous tech took. Replaced lid lock and ran quick wash, went through fill and into agitate. Verified both hot/cold valves operating. Filled until unit cancelled itself and drained. Found pressure hose had come free, reset and unplugged/plugged unit in a continuous drain, let run. Restarted speed wash after drain completion. Went through fill and into wash. Cancelled and ran drain and spin, locked and drained and spun properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Springfield, MA 01104
Mike K.
Job Details:
05/23/2024
"Complaint of not agitating, verified in diagnostic tes, in turnings basket during agitation, checked lower unit and has been leaking oil.Ordering gear case assy, cam, belt, actuator, Washplate and screw, 2x time.; ordrng 1 W10752187 (Wash plate screw) and 1 W11550891 (Agitator/Washplate) and 1 W10528947 (Hub) and 1 W11454734 (Gear case assy) and 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Clutch) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Charlotte, NC 28277
Jonathan J.
Job Details:
05/23/2024
I replaced moisture bars and sensor harness I placed unit into diagnostics light in drum turning off now when bars have continuity across them indicating moisture bars are working properly I found black wire was unplugged from moisture bar due to abnormal loose molex connector. No further issues found at this time with dryer. ; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE and 1 WPW10298258 WIRE HARNESS
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKB2
Near Tolland, CT 06084
Gary V.
Job Details:
05/23/2024
"Arrived and found customers kitchen floor was saturated from leak, took pics and damage waivers signed, inspected and found water weeping past inlet valve, replaced with new inlet valve and cycled, tested fine.; used 1 W11434044 (VALVE-INLT) from stock"
We serviced a
LG REFRIGERATOR SID
Model LSXS26326S/00
Near Union, CT 06076
Gary V.
Job Details:
05/23/2024
"Inspected and found compressor no longer functioning, quoted for replacement and they will call."
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Enfield, CT 06082
Gary V.
Job Details:
05/23/2024
"Inspected and found Gearcase broken, not turning agitator in wash, quoted and they will call if wants repaired. 30 days on trip fee."
We serviced a
GLADIATOR REFRIGERATOR
Model GARF19XXYK00
Near Granby, CT 06035
Gary V.
Job Details:
05/23/2024
"Installed new compressor ran vacuum tested for leaks didnt find any recharged The system and unit started cooling. Please allow 24 to 48 hours to stabilize.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Stanley, NC 28164
Ryan S.
Job Details:
05/23/2024
"Customer complained shes still having to run a couple drain spins to get unit to get water from clothes. Ran unit with 5 wet towels. Tried to get clothes in balance as possible. Unit kept getting off balance. Took off too and inspected, found Optus assembly was a lot more bouncy now. Called techline and went over every, said to replace dampers. Sr#7739154543. Ordering dampers (W11316766) , scheduled return call for 5-30-24 pm; ordrng 4 W11316766 (Dampers)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Denver, NC 28037
Ryan S.
Job Details:
05/23/2024
"Customer complained of slight noise , let me hear video. Checked behind unit and head it coming from freezer section inside. Took out evap cover and found noise coming from metal expanding and when heater comes on noise is present. Found heater not in proper position on one side and was leaning on evap. Was able to make sure heater was in correct position . Informed customer of nosie keeps happening its just from metal expanding when heater cuts on. And water will drip into drip pan. Verified proper operation."
We serviced a
KITCHENAID DISHWASHER
Model KDPM704KPS
Near Denver, NC 28037
Ryan S.
Job Details:
05/23/2024
"Customer complained unit had error code f8e4, and another company come out, they said it was from heater and replaced it. Found drip tray full of soapy water. Ran service mode and found f8 e4, ran quick wash and watched for leaks. Unit went through quick wash cycle with no leaks. Found suds in unit when no detergent was added. Informed customer to cycle with affresh dishwasher cleaner. And to make sure to not add to much detergent. Informed to only fill with 2 tblnspoons of detergent. Or use pods that are for dishwashers."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Dallas, NC 28034
Ryan S.
Job Details:
05/23/2024
Customer complained unit not washing. Found bad sump motor. Quoted 448.32. Replaced sump assembly. Ran unit to verify proper operation and no leaks. Collected via card. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gastonia, NC 28052
Ryan S.
Job Details:
05/23/2024
"Customer complained unit stopped working and was leaking on last run. Found unit had broken lid lock. Replaced from ts. Ran unit full of water and drained , no leaks detected. Ran quick wash and drained after 10 min washing. No leaks detected. Informed customer to check drain line for issue with water backing up and pouring out of drain pipe in home. They had brought it out on their back porch with water and electrical hookups to test. Verified proper operation. ; used 1 W11513248 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
05/23/2024
Checked over unit and found machine erroring out F5e1 latch not operating canceled out error and it came right back opened top oven but lower lock dead not moving. Checked locks and found both top and bottom burnt and corroded unplugged locks so customer could use unit will order new upper and lower locks plus control. Parts tentative p/a ; ordrng 1 W10877730 (Cntrl) and 2 W11166856 (Latch)s
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Huntersville, NC 28078
Robert A.
Job Details:
05/23/2024
Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found the lid latch has separated and needs to be replaced. I replaced the lid latch and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11670519 LATCH
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Westfield, MA 01085
Mike K.
Job Details:
05/23/2024
"Unit is under 1yr wp warranty per receipt, took photo.New and has been able to use, power off on arrival. Cs flipped breaker on and tested in normal, drained and filled then gave error 7-2, wash motor failure.Could not test voltage to motor as electric had to be disconnected to pull out far enough to access. Replaced sump assy and tests fine; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"
We serviced a
KITCHENAID DISHWASHER
Model WDT970SAKZ2
Near West Hartford, CT 06117
Chuck M.
Job Details:
05/23/2024
Customer complaint is that dishwasher has error code F6e1 ACU and UI not communicating. Confirmed and attempted diagnostics. Console not responding. Console membrane is pealing away. Ordered control and console. ; ordrng 1 W11660284 (Console) and 1 W11672041 (Control)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Hartford, CT 06114
Chuck M.
Job Details:
05/23/2024
Customer complaint is that washer was not filling with water. Tested washer in diagnostics and washer is working properly. No problem found.
We serviced a
GE REFRIGERATOR
Model GNE25JGK8FWW
Near East Hartford, CT 06118
Chuck M.
Job Details:
05/23/2024
Customer complaint is that refrigerator was not cooling properly. Found control glitching on and randomly. Checked door switches and found unit started working erratically and shutting down. Found problem at left door. Found broken wire at mullion. Quoted customer P&L. Customer has service contact with P.C. Richards.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Suffield, CT 06078
Gary V.
Job Details:
05/23/2024
"Arrived and unit was uninstalled, reinstalled and ran diag, found f9e1 drain fault, replaced drain pump and cycled auto test, draining properly now. All other functions test fine.; used 1 W11412291 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Charlotte, NC 28216
Robert A.
Job Details:
05/22/2024
"Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found no error codes. I ran a service cycle, all components passed with no issues. I checked the heater temp before and after the service cycle. The temp was 72degrees before and 168degrees after. The heat activates and works fine. The cx is aware of the importance of rinse aid and will begin using rinse aid to help the drying performance. I explained the effects of a plastic tub in regard to heating performance; how the plastic tub does not insulate heat well resulting in alleged drying issues. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDI24SEBL2
Near Suffield, CT 06078
Gary V.
Job Details:
05/22/2024
"Inspected and found main acu no longer sending voltage to wash/drain pump, main control shows nla."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
05/22/2024
"Complaint made ice one time since last tech was here has not made ice since I found ice maker was dry upon arrival. I cycled ice maker in diagnostics by turning gear found fill valve is working fine Ive no maker cycled fine had one time the next time I cycled ice maker it never called for water and ended cycle 2 additional times. I replaced freezer light switch as I had to mash switch to get ice maker to start cycling. ; ordrng 1 W11556926 (Ice maker), used 1 W11396033 (LIGHT SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Monroe, NC 28110
Jonathan J.
Job Details:
05/22/2024
Complaint washer starts filling itself I found fill switch is failing due to corrosion at push button safety will cover just the part but customer is responsible for labor autho number w1bakd1wp1 file number 7739133917. No further issues found with washer at this time. Customer declined repair at this time is going to call manufacturer back.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5SHAXKB00
Near Monroe, NC 28110
Jonathan J.
Job Details:
05/22/2024
Complaint making a ticking noise from the back and over cooling. Sometimes under cooling I found ticking noise is due to compressor failing and thermostat failing potentially causing compressor issue to occur. Unit will need compressor and thermostat to fix. Customer declined repair is going to replace refrigerator as it is a 2001 model.
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near East Windsor, CT 06016
Gary V.
Job Details:
05/22/2024
"Inspected and found hub stripped, replaced with new style hub and cycled tested fine.; used 1 W10324651 (HUB) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Enfield, CT 06082
Gary V.
Job Details:
05/22/2024
"Inspected and found air damper making noise, will order and return Wednesday pm slot, last call of day.; ordrng 1 W11236851 (Air damper)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHS2644KM1
Near Easthampton, MA 01027
Chris B.
Job Details:
05/22/2024
Complaint that the unit is leaking water from the bottom front left side. Found clogged drainage. Removed all ice buildup and cleared the drain hose and all working normal. Collected for minor repairs.
We serviced a
KITCHEN AID DISHWASHER
Model KDTM404KPS0
Near Easthampton, MA 01027
Chris B.
Job Details:
05/22/2024
Customer had the dishwasher pulled out and was able to verify the drainage. Found drain hose clogged and not starting any cycles. Office will need to refund for a drain pump. Drip pan is installed and working properly. Customer will reroute the drain hose.
We serviced a
FRIGIDAIRE RANGE
Model LFGF3053QFB
Near Chicopee, MA 01020
Chris B.
Job Details:
05/22/2024
Complaint that the rear left burner is not igniting. Found clogged orifice. Clear out debris and unit working normal. Collected for minor repairs.
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Chicopee, MA 01020
Chris B.
Job Details:
05/22/2024
Complaint that the unit is not cooling properly. Found 120v to compressor but would not run. Will need to order parts for a sealed system work. Freezer under warranty.; ordrng 1 W11599968 (Compressor) and 1 W11598145 (Inverter Box) and 1 W11592063 (Drier Tube) and 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube) and 1 W11685637 (Thermostat)
We serviced a
WHIRLPOOL FREEZER
Model WRT314TFDB03
Near Lincolnton, NC 28092
Ryan S.
Job Details:
05/22/2024
"Retunrned to install evap. Installed evap. Pushed 140lb nitrogen in unit and didnt find leaks around new evap. But heard leak around filter dryer. Bubble tested around area and found leaks coming from frame area above filter dryer. Called tech line. Sr#SR7739144892 unit put in review , unit not repairable. Informed customer someone will contact them for further information."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Windsor, CT 06095
Chuck M.
Job Details:
05/22/2024
Replaced control and tested. Rinse aid is working properly. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Windsor, CT 06095
Chuck M.
Job Details:
05/22/2024
Customer complaint is that drain hose came off washer. Reattached and hose is secured. Showed customer it works
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near South Windsor, CT 06074
Chuck M.
Job Details:
05/22/2024
Customer complaint is that refrigerator shuts down and they had to unplug it and plug it back in a couple times. Arrived and unit is working properly. Could not duplicate failure after multiple tests. Discussed issue with customer. Ordered Power Supply Board. ; ordrng 1 WPW10624574 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Belchertown, MA 01007
Mike K.
Job Details:
05/22/2024
"Replaced compressor, drier coupler wrong size said it was 7/5, but was 7/4.5, so left original drier on.Held vacuum and charged with 2.4oz r600a. Running, return line hot and starting to cool in fr. When securing back cover had to bend line and joint broke. Was able to remove coupler and repair using extra tubing and pair of couplers. Held vacuum, charged and return line hit, fr starting to cool.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11370574 COMPRESSOR R600A , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV , used 1 W10896690 () from stock"
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Huntersville, NC 28078
Robert A.
Job Details:
05/22/2024
Cx complaint that the unit is making a weird noise. I inspected the unit to confirm the complaint. I found the blower wheel has separated and needs to be replaced. I replaced the blower wheel with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
BOSCH DISHWASHER
Model SHE55M16UC/60
Near Belchertown, MA 01007
Chris B.
Job Details:
05/22/2024
Complaint that the unit is not washing correctly. Found bad wash pump. Quoted parts and labor. Customer prefers not to fix due to age and price quoted. Collected trip fee and check and office has the check.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Mount Holly, NC 28120
Ryan S.
Job Details:
05/22/2024
"Customer complained of f5e3 error code. And that unit was jumping around. Found f5e3 error in diagnostics mode. Also found units drum is bouncing due to bad shock absorbers. Was able to get unit started to test spin and unit starts shaking as soon as it starts to spin, even empty.. door lock only working intermittently. Needs 4x shock absorbers and a door lock. Quoted 701$ customer denied repair. Saved quote. Collected trip fee."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Wilbraham, MA 01095
Chris B.
Job Details:
05/22/2024
"Complaint that the unit is not washing properly. Found bad sump pump and screen. Will order parts for a return trip. ; ordrng 1 WPW10463906 (Screen), dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near East Longmeadow, MA 01028
Amanda R.
Job Details:
05/22/2024
Since purchased tripping gfi breaker checked terminal grounded properly cant be on gfi breaker
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Huntersville, NC 28078
Robert A.
Job Details:
05/22/2024
Cx complaint that the unit is not cooling well in the FC. I inspected the unit to confirm the complaint. I found the compressor and fans are running fine. I noticed heavy ice built up on the outside of the evaporator wall. I removed the ice and ran test 6 for the defrost heater. The heater worked fine. There was no ice built up on the evap. The bottom portion of the door gasket has separated. The heavy ice developed from the door not fully closing due to the gaskets incorrect position. I correctly positioned the gasket and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED95HEDU0
Near Wilbraham, MA 01095
Chris B.
Job Details:
05/22/2024
"Complaint that the unit not heating properly. Found error codes F4E3, F6E1, F4E1, F2E1. Ran diagnostic cycle and sensor strips tested normal. Good heating. Found venting good. No issues found with the dryer. Mentioned to the customer to run a normal cycle when possible and keep en eye on the timing."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Huntersville, NC 28078
Robert A.
Job Details:
05/22/2024
"I called ahead to inform the cx that Im on the way. He said no one will be home for awhile and its best to reschedule the appt. I did not go to the home or install the parts.; dspstn on spec-tagged invntry: 1 W11565030 LATCH 1 W11688995 VALVE (COLD) , and 1 W11688994 VALVE (HOT)"
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Bolton, CT 06043
Jeremy B.
Job Details:
05/22/2024
Washer not filling found cold seven clogged cleaned and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, SC 29745
Mitch H.
Job Details:
05/22/2024
"Called, got message saying voicemail not set up. Arrived at home, no answer at door. Called office, they tried, no answer. Tagged door and took picture. Will have to reschedule."
We serviced a
KITCHENAID DISWASHER
Model KDPM604KPS2
Near Fort Mill, SC 29707
Mitch H.
Job Details:
05/22/2024
"Entered diagnostics, no stored error codes. Ran complete diagnostics test cycle. All components operating properly. Instructed customer on different cycles and times. Explained that Prodry selection adds additional time to cycle and if extended dry is selected it would add more additional time. Dishwasher operating as designed. I&I now fulfilled."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Wilbraham, MA 01095
Chris B.
Job Details:
05/22/2024
Complaint that the lighting is not working properly. Complaint that theres frost in the fresh food section. Found unit unleveled and doors not aligned correctly. Adjusted and leveled. Found bad led light. Will order parts for a return visit.; ordrng 1 W11683243 (Lighting LED Kit)
We serviced a
WHIRLPOOL FREEZER
Model WRS315SNHM01
Near South Windsor, CT 06074
Chuck M.
Job Details:
05/22/2024
"Customer complaint is that refrigerator was not cooling. Found ice buildup on evaporator. Cleared ice and tested heater, thermistor, and control. Found heater receiving 113V from harness. Replaced harness and showed customer it works."
We serviced a
GE MICROWAVE
Model JVM1490BH01
Near South Windsor, CT 06074
Chuck M.
Job Details:
05/22/2024
Customer complaint is that microwave door is difficult to open and vent trim is broken. Door stop that keeps door pin from coming out of hinge is missing. Door and trim are NLA.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB08
Near Enfield, CT 06082
Gary V.
Job Details:
05/22/2024
"Installed new main board and door switch, cycled and tested fine. Please allow 24-48 hours for temps to stabilize."
We serviced a
GE DISHWASHER
Model CDT865SSJ0SS
Near Enfield, CT 06082
Gary V.
Job Details:
05/22/2024
"Installed ui parts and cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Chicopee, MA 01013
Mike K.
Job Details:
05/22/2024
Replaced evap fan and steamed clear evap. Verified airflow to rf
We serviced a
MAYTAG WALL OVEN
Model MEW9527FZ02
Near Enfield, CT 06082
Gary V.
Job Details:
05/22/2024
"Arrived and attempted repair but need two techs to install part. Part needs to be held in place from behind, while screwing together from oven cavity. ; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Springfield, MA 01118
Mike K.
Job Details:
05/22/2024
"Unit is under 1yr wp warranty per service bench. Complaint of loud noise when going into spin, has to shut down.Went through diagnostic fine with no abnormal noises. Agitate and spin fine. When it attempted to slow down at end of cycle grinder.Replaced actuator and cam, ran diagnostic cycle again. Completed fine. Ran second time and completed fine again.; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Southwick, MA 01077
Mike K.
Job Details:
05/22/2024
"Cs has continuing issues with freezer not sealing properly on right side. Do not feel any obstruction in closing door. Reformed gasket and sealing fine. Tried adjusting door itself and if click in right side one notch, the left side isnt sealing and much more of a gap. Ordering gaskets and rails.Could not reach office, will have office call to schedule return when parts come in.; ordrng 1 W10836785 (Fr gasket) and 1 WPW10397636 (Left fr slide rail) and 1 WPW10397635 (Right fr slide rail) and 1 WPW10460580 (Gasket)"
We serviced a
MAYTAG DRYER
Model MEDB955FW1
Near Granby, CT 06035
Mike K.
Job Details:
05/22/2024
"Complaint of noise and not drying well. Not making noise in testing and is heating properly.Explained clogged venting can cause it to take longer to dry (second story installation), says they had removed a birds nest and thought it was clear, cannot verify flow.Quoted for a dryer kit/labor as supports/idler/belt normal causes for noises. At this time not doing repair. Collected for service call"