Service History 94

We serviced a

SAMSUNG REFRIGERATOR FDB

Model RF27T5501SR/AA51

Near Milford, Massachusetts 01757

Glenn

Job Details: 10/22/2025

Installed control and interface tested ice maker activated and filled while observing operation tested all ok

We serviced a

MAYTAG WASHER TL

Model MVW7230HW0

Near Webster, Massachusetts 01570

Glenn

Job Details: 10/22/2025

Found F7E4 error washer not shifting into spin upon inspection I found the plug to the clutch was not plugged in all the way corrected this issue tested in both agitation and spin. Job complete

We serviced a

KITCHENAID M/W OTR

Model KMHC319EBL-3

Near Oxford, Massachusetts 01540

Glenn

Job Details: 10/22/2025

Interlock failure not truck stock will need to order parts ; ordrng 2 W11197766 (Interlock)s

We serviced a

MAYTAG WASHER TL

Model MVW5430MW1

Near East Granby, Connecticut 06026

Mike K.

Job Details: 10/22/2025

"Unit flashing F7e1 on arrival, clothes on n unit, when running cycle turns couple times then goes to done. After replacing harness previous visit it ran diagnostic cycle fine. Lower unit looks good, all wiring secure. Emptied of clothes and ran diagnostic cycle, went through test and failed at last spin test with F7e1, tachometer failure. ; ordrng 1 W10913953 (Actuator)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES1

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 10/22/2025

"Complete front left burner switch free spins all the way around stays on high heat all the time no matter what position knob is. Have to have unit unplugged all the time. Hot light will not turn off either. I found infinite switch had failed spectacularly sending melted metal everywhere. I found other infinite switches also failed replaced infinite switches tested operations no further issues found.; used 1 WPW10434452 (INFINITE SWITCH), and 1 WP3149400 (INFINITE SWITCH) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model GI6FARXXB07

Near Hartford, Connecticut 06114

Mike K.

Job Details: 10/22/2025

"Cs says they can hear water for icemaker running, but no water makes it to icemaker, gets water at bottom of rf section, still has frosting in fr. Fr door is sealed. Torn ff door seal. Frozen ice cup to icemaker. Water flow to dispenser is good. Will order valve, gasket and icemaker.Office to contact cs when parts come in to schedule return ; ordrng 1 W11378944 (Door gasket ff) and 1 WPW10312696 (Valve assy) and 1 W10882923 (Icemaker)"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ2

Near Hartford, Connecticut 06106

Mike K.

Job Details: 10/22/2025

"Parts covered under 24 month wp warranty, labor is not. Unit has water in it on arrival, ran diagnostics and filled, locked but will not drain. Pump motor is hot. Quoted for labor to replace pump. Accepted. Replaced drain pump and ran diagnostic cycle fine.; used 1 WPW10276397 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ2

Near West Hartford, Connecticut 06119

Mike K.

Job Details: 10/22/2025

"Water in unit on arrival. Complaint of not draining. verified in diagnostics. Drain motor hot, not running. Ran manual test for drain and not verified 120vac voltage at pump. Quoted for labor, part covered by 24 month wp warranty. Accepted.Unit is on third floor, contact is tony @ 8609978808; ordrng 1 WPW10276397 (Drain pump)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ3

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 10/22/2025

"Returned to install control and bake element, ran bake 350? unit now working as designed."

We serviced a

MAYTAG WASHER FL

Model MHW5630HW3

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 10/22/2025

"Inspected and found customer decided to wash a pillow and the pillow broke apart inside the unit causing clogs in pump and sump and drain system and also possible broken spin relay on control board because of excessive weight, can not get drum to turn, removed as much water and debris from system as I could, will submit and call. Will need extra time on return trip to attempt this repair. ****Repair on this unit might not be possible if the outer tub is clogged with debris****; ordrng 1 W11549455 (Hose) and 1 W11314666 (Tub to pump hose) and 1 W11551765 (Drain hose) and 1 W11550649 (Main acu)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 10/22/2025

Inspected and found rodent infestation and wires frayed and chewed. Unit is liability issue for us to proceed with any repairs.

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model MRSC6636RZ00

Near Denver, North Carolina 28037

Ryan S.

Job Details: 10/22/2025

"Found color of part was white , needed blue/grey. (Labeled as blue). Duble checked and found part number correct. Called Jenn as agreed must be a mispack. Called customer and told her we are ordering part again and will double check color on return. ; ordrng 1 W11760592 (Cover (blue))"

We serviced a

WHIRLPOOL WASHER TL

Model WTW7000DW0

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 10/22/2025

Customer complained unit would not turn on after running a big garment. Put unit in service mode. Unit had f6e2 error stored. Found harness connected to UI and control board seated properly. Ui in main control both passed all tests unit working as designed right now informed customer issue persists cannot tell which board is giving the issue. Would need to replace both will save quote if customer wants to repair unit in future if issue returns. Collected trip fee via check.

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS588FIHZ00

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 10/22/2025

Installed new heater and bimetal/harness. Unit now working as designed. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS555SIHZ10

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 10/22/2025

Installed new harness with power chord. Plugged unit in. Verified proper operation. Unit is a unoccupied new build.

We serviced a

WHIRLPOOL WASHER TL

Model WTW6157PW0

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 10/22/2025

"Ran washer thew a test cycle and found errors f0e2 stuck key, F0e3 over loaded, ran a self test cycle and found unit would not ramp up in a spin it would spin but slowly. Ran a high speed spin and found unit not ramping up then erroring out F6e1 control cannot heat panel. Replaced control and recalibrated unit checked slider and found moving freely and operating normally, ran a self test and unit ramped up in spin. Ran a wash cycle and unit washed and spun properly all operations are now woking to specs"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 10/22/2025

"Tested washer and found once plugged in unit would start running drain pump and never shut off, checked for errors and found f3e1 pressure sensor fault control faulty. Replaced control under s code s153eb recalibrated unit and machine is now working to specs"

We serviced a

MAYTAG RANGE

Model MET8800FZ01

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 10/22/2025

"Tested unit due to not maintaining heat and found unit would heat up and cycle heat on and off normally , ran diagnostics and found no errors ran a self test and unit came back everything is working normally. Checked all sensors and found reading around1000 ohms, wile heating checked temps with thermocouples and found unit would get to temp then drop and cycle back on get to temp and repeat Working normally. Advised customer to use a thermometer in both oven and check temps that way not to use interface advised the stove is working perfect and we cannot do anything to fix normal once issuing the thermometer in ovens she will be able to adjust and see temps better oven is working to specs"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ2

Near Lincoln, Rhode Island 02838

Lee

Job Details: 10/22/2025

"Special project s313ACFound unit is apart of service pointer for pressure sensor, replaced control, calibrated unit tested okay"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Cumberland, Rhode Island 02864

Lee

Job Details: 10/22/2025

"Customer states lid does not lock at beginning of cycle, needs to press button twice, explained to customer this is normal operation, if unit is in standby start button needs to be pressed or encoder moved to wake unit up then can start it."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Johnston, Rhode Island 02919

Lee

Job Details: 10/22/2025

"Customer states unit does not work properly, confirmed issue found error message for basket speed sensor, checked and found weak capacitor, need to order and replace.Monday pm return; ordrng 1 W11614512 (Capacitor)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Providence, Rhode Island 02909

Lee

Job Details: 10/22/2025

"Customer states middle burner does not ignite confirmed issue, found weak spark need to replace spark module and igniter.Thursday am; ordrng 1 W11666003 (Igniter) and 1 W11565127 (Spark module)"

We serviced a

MAYTAG WASHER TL

Model MVWC565FW3

Near Cranston, Rhode Island 02910

Lee

Job Details: 10/22/2025

"Customer states unit makes loud grinding noise sometimes during spin, played a recording for me, checked cam seems okay but gearcase leaking lots of oil, wash plate is able to be removed. Ordering parts needed office will call when parts are in; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (drive pulley) and 1 W10528947 (drive hub kit)"

We serviced a

WHIRLPOOL DRYER

Model whd560chw2

Near Attleboro, Massachusetts 02703

Lee

Job Details: 10/22/2025

"Installed blower housing, tested okay"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 10/22/2025

"Inspected unit and found sump motor leaking. Did not find any leaks otherwise. Replaced sump from pre id ts. Ran unit through service diagnostic, no leaks found all. Functions working. Ran quick wash, no leaks. Reinstalled unit. Verified proper operation."

We serviced a

MAYTAG WASHER TL

Model MVW7230HW0

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 10/22/2025

Customer complained of noise and unit getting off balance. Suspension seems good. Found gearcase making slight noise. Found splines on gearcase shaft rusted and damaged causing agitator to be loose. Ordering gearcase and agitator. Scheduled return call with customer. ; ordrng 1 W11449841 (Gearcase) and 1 W11550891 (Agitator.)

We serviced a

KITCHENAID BEVERAGE CENTER

Model KURR214KSB00

Near Norton, Massachusetts 02766

Lee

Job Details: 10/22/2025

Helper on the job

We serviced a

GE REFRIGERATOR FDB

Model ZIS420NXB

Near Franklin, Massachusetts 02038

Aimee

Job Details: 10/22/2025

Found the drain leaking in freezer wall customer unplugged water drained on floor and running down freezer wall.Steamed out the drain. Freezer is cooling and fridge set at 0 and 37

We serviced a

KITCHENAID WALL OVEN

Model KODE500ESS05

Near Franklin, Massachusetts 02038

Aimee

Job Details: 10/22/2025

No error codesFound no error codesFound molex loose on bluesPx3 to px4 no continuity Res at broil elements good 14.9Parts covered for 5 years took photo of popNeeds controls and error for f2e1 touch pad; ordrng 1 W11087449 (Interface) and 2 W11179310 (Power control)s

We serviced a

GE REFRIGERATOR FDB

Model CFE28TSHISS

Near Franklin, Massachusetts 02038

Aimee

Job Details: 10/22/2025

Installed new motor and tested complete

We serviced a

WHIRLPOOL DRYER

Model WGD9470WW2

Near Norton, Massachusetts 02766

Aimee

Job Details: 10/22/2025

Called Cust was held up at job before .Said going to need to rescedule And hung upPlease schedule am so not late next time; saved tckt

We serviced a

KITCHENAID BEVERAGE CENTER

Model KURR214KSB00

Near Norton, Massachusetts 02766

Aimee

Job Details: 10/22/2025

Installed filter dryer and compress Did vac 15 holding Put charge 38 to 39 grams Pressure holding 24 hoursAdvised Cust to put baking soda to absorb order there smelling

We serviced a

MAYTAG WASHER TL

Model MVW7230HW0

Near Webster, Massachusetts 01570

Glenn

Job Details: 10/22/2025

Found F7E4 error washer not shifting into spin upon inspection I found the plug to the clutch was not plugged in all the way corrected this issue tested in both agitation and spin. Job complete

We serviced a

MAYTAG WASHER TL

Model MVW5035MW0

Near Worcester, Massachusetts 01606

Glenn

Job Details: 10/22/2025

Found lid lock failure replaced lock tested all ok at; used 1 W11513248 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL WASHER TL

Model WTW5010LW0

Near Worcester, Massachusetts 01605

Glenn

Job Details: 10/22/2025

Found tack error code not detecting spin goes from sensing to Done replaced actuator tested all OK; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL BEVERAGE CENTER

Model KURR214KSB00

Near Grafton, Massachusetts 01536

Glenn

Job Details: 10/22/2025

Found hinge failure which is causing difficulty opening and closing the door. Will need to order the door as the hinges come with the door. ; ordrng 1 W11644056 (Door stainless)

We serviced a

KITCHENAID MW/WALL OVEN COM

Model KOCE500EBS04

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 10/22/2025

"Pulled oven from wall. Disassembled, removed and replaced ACU, bake element and oven sensor. Reassembled, reinstalled in wall. Turned breaker back on, tested oven. Heating and operating properly."

We serviced a

MAYTAG WASHER FL

Model MHW5630HW3

Near Charlton, Massachusetts 01507

Chris B.

Job Details: 10/22/2025

Replaced all parts and washer working normal. Quick wash ran through to the end.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDHV03

Near West Brookfield, Massachusetts 01585

Chris B.

Job Details: 10/22/2025

Replaced all parts and unit running normal. Mentioned to the customer to have the filter replaced due to poor water flow. Ice maker working properly.

We serviced a

MAYTAG WASHER TL

Model MVW6200KW2

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 10/22/2025

Tested unit and found when machine would spin the unit would bang and go off balance then stop never spinning out. Tested suspension and found faulty causing the banging ; ordrng 1 W11396716 (Suspension kit)

We serviced a

WHIRLPOOL WASHER TL

Model VWW3809RW0

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 10/22/2025

Checked and tested washer. No stored error codes and all functions operating properly. Found that customer was not using controls correctly. Instructed customer on correct use of cycle selection and control usage. Washer operating as designed. I-n-I now fulfilled.

We serviced a

MAYTAG WASHER FL

Model MHW5630HW3

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 10/22/2025

"Entered diagnostics, found F0E2 error had returned. Cleared error. Removed top, replaced pressure switch. Reassembled, tested, all now test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Charlotte, North Carolina 28273

Mitch H.

Job Details: 10/22/2025

"Used lock code to enter home. Entered diagnostics, no stored error codes. Exited diagnostics, started dishwasher in Normal cycle. Filled properly but motor only clicks and doesnt start. Disassembled, removed and replaced sump assembly. Tested, dishwasher now operating properly.Used t/s part. Invoice number 67865515, not listed in parts list; used 1 W11613479 (Sump assembly) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS335SDHM07

Near Charlotte, North Carolina 28217

Mitch H.

Job Details: 10/22/2025

"Found breaker for refrigerator off on arrival, turned breaker on. Found evaporator fan making very loud noise. Pulled unit out, removed back. Found compressor not running. Confirmed proper voltage to inverter but no voltage output to compressor. Also found top corner of inverter housing melted. Checked windings on compressor, all appear good but cannot check further. Compressor sent does not include inverter. Ordering inverter, evaporator fan motor and blade. ; ordrng 1 W11546982 (Inverter) and 1 WP2315549 (Evaporator fan motor) and 1 WP2169142 (Fan blade)"

We serviced a

KITCHENAID DISHWASHER

Model KUDL03IVWH3

Near Burlington, Connecticut 06013

Mike K.

Job Details: 10/22/2025

Replaced gasket and in testing some leaking from front left surge. Adjusted unit to tip back and levels to the right. Started several cycles and initial surge not leaking as it was on first test.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Avon, Connecticut 06001

Mike K.

Job Details: 10/22/2025

"Replaced evap fan assy which includes thermistors/sensors. Replaced main, power and u/i controls. In diagnostic still only shows short defrost test, but as is same on new board that looks to be a sw change. Unit too warm to run defrost tests, but did steam clear evap. Cs to monitor, if further failure would replace defrost heater ( ohm reading tested fine so wasnt replaced). Instructed to contact wp if any further issue while in warranty"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Avon, Connecticut 06001

Mike K.

Job Details: 10/22/2025

"Replaced left hinge assy, working properly"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX986SIHZ00

Near Simsbury, Connecticut 06070

Mike K.

Job Details: 10/22/2025

"Unit intermittently making ice, not like it used to has made half bin in last day. In diagnostics gives an e2, error icemaker lost position. Ran harvest and dropped load of ice. Ran fill test and valve hummed, but no water. Ran heater test, ran for a minute then ran fill, tray full. Ran dispenser and good water pressure, ran ice box fan test, not running correctly, ramping up/down instead of constant . Quoted for ice box fan, main control, for inconsistent running of fan, icemaker for e2 error. Saved estimate and collected for service call."

We serviced a

JENNAIR REFRIGERATOR FDB

Model JF42NXFXDW01

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 10/22/2025

Replace door slides adjusted door itself camper verified door gasket is sealing properly as of right now had additional tech verify that I was not hallucinating that the gasket was sealing properly. No further issues found at this time with cooling system.

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRSC703HPS04

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 10/22/2025

Complaint still not making ice I found upon arrival freezer is cooling perfectly fine. Fresh food section is also cooling perfectly fine. I found wiring harness is broken at the bottom of the door in sheath and has been sparking across. Ordering door assembly that comes with harness built into itself. Awaiting authorizations also ordering control for potential damages caused by sparking. No further issues found at this time. ; rqstng P&A on 1 W11593330 (Door SS) and 1 W11620204 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS1

Near Marvin, North Carolina 28173

Jonathan J.

Job Details: 10/22/2025

I replaced previously ordered parts. I tested operations no further issues found no leakage. Occurring floor is still very wet underneath dishwasher. Everything now working properly as designed.

We serviced a

JENNAIR FREEZER

Model JBZFL24IGX00

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 10/22/2025

Complaint icemaker was working perfectly fine for about a week and started clumping again. Ordering icemaker again icemaker displaying failure fdea again. Lost position code. Icemaker over twisting leaking water out of icemaker.; ordrng 1 W11646196 (Ice maker)

We serviced a

JENN-AIR WALL OVEN

Model JJW2430DP00

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 10/22/2025

I replaced user interface console assembly found on new display. The display itself was unplugged from display board unit was flashing. A red light took apart control panel on display user interface board plugged in display port. Everything is working properly and testing properly. All touch functions are working with no further issues found.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 10/22/2025

pump keeps running Pump Running SP W11766193 Special Project S153EB Pump Running. Found F3E1F1E1 error codes in history. Replace control tested operations performed a control board calibration process no further issues found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM02

Near Enfield, Connecticut 06082

Gary V.

Job Details: 10/22/2025

Inspected and found no voltage getting to compressor or condenser fan from main control. Wil order part and call for return date.; ordrng 1 W11035841 (Main control)

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near Enfield, Connecticut 06082

Gary V.

Job Details: 10/22/2025

"Arrived and found small blemish/scratch on floor, had damage waivers signed, (took pics), installed new bake element and cycled, unit heating up and tested fine now."

We serviced a

AMANA WASHER TL

Model NTW4516FW1

Near East Windsor, Connecticut 06088

Gary V.

Job Details: 10/22/2025

"Actuator invoice #8875538 not in part list. Installed motor actuator belt control, cycled thru diagnostics test and no additional problems found.; used 1 W11239857 (BELT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Enfield, Connecticut 06082

Gary V.

Job Details: 10/22/2025

"Installed new interlock, cycled and tested fine."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near West Brookfield, Massachusetts 01585

Chris B.

Job Details: 10/22/2025

Replaced board and ran two diagnostic and calibration cycles and all running normal. New control working fine.

We serviced a

JENNAIR RANGE

Model JGS1450FS0

Near Monson, Massachusetts 01057

Chris B.

Job Details: 10/22/2025

Complaint that the range lights are not responding and the heating is not reaching temperature fast enough as before. Found bake not igniting fast enough. Will order all parts for a return visit.; ordrng 1 W11120573 (Control Board) and 1 WPW10324262 (Igniter) and 1 WPW10333842 (Igniter)

We serviced a

WHIRLPOOL WASHER TL

Model WTW5100HC3

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 10/22/2025

"Powered up unit and found error F9e1 and tub full of water, ran a test cycle and found drain pump not coming on at all. Tipped unit back and found drain pump connections had been broken off causing no power to pump and error, fixed wires and spliced on new connections recalibrated machine and unit 8s now draining and working to specs"

We serviced a

WHIRLPOOL WASHER FL

Model WFW560CHW2

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 10/22/2025

"Ran unit and found machine would not drain water at end of cycle in a spin unit would error out, checked for errs stored and found F3e1 pressure sensor missing and out of range, F9e1 long drain tested drain cycle and found drain not pumping water fast enough causing unit to error out and stop. Replaced faulty drain pump and cleared out pressure sensor ran a wash cycle and a spin several times finding unit is now draining and working to specs ; used 1 W11458345 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Enfield, Connecticut 06082

Gary V.

Job Details: 10/22/2025

Installed new control board and cycled through diagnostics and auto test and all functions test fine now. Full coverage on cost of repairs. Customer is aware of five star survey coming from whirlpool via email.; dspstn on spec-tagged invntry: 1 W11608056 CONTROL

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 10/22/2025

"Complaint F3E0 error code cannot get it to clear I found resistance at control to temperature sensor is 10 87 ohm new temp sensor is 1107 at room temperature measuring at control. Unit will need new control to fix.; ordrng 1 W11620481 (Control), used 1 WPW10181986 (SENSOR) from stock"

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 10/22/2025

"Tested dryer and found unit heating but not drying, ran a cycle and found heater coming on then cycling off and never coming back on. Ohmed thermostats and found cycling thermal fuse bad replaced fuse and heat is not cycling on and off normally and working to specs Inv#19287379; used 1 279816 (THERMAL KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model KRFC300EBS00

Near Hampden, Massachusetts 01036

Chris B.

Job Details: 10/22/2025

Complaint that the refrigerator has broken gaskets and freezer door is not closing properly. Found bad gaskets and rails. Will order all parts for a return visit. Customer asked for Chris to return.; ordrng 2 W11368721 (Gasket)s and 1 WP12722803B (Door Guide) and 1 W10436252 (Gasket) and 2 W11658403 (Door Slide)s and 1 W10918164 (Hinge Right) and 1 W10918164 (Hinge Right)

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF536RPS01

Near Worcester, Massachusetts 01602

Glenn

Job Details: 10/22/2025

Found water valve getting voltage but no water follow to both dispenser and ice maker. Order parts ; ordrng 1 W11482383 (Valve) and 1 W11482025 (Rear valve)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF3536SZ00

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/21/2025

Hoses creating spring and wires causing door to close half way will not close itself all the way ever any door no cams in door or closure mechanism this is the way this unit is designed install an instruct fulfilled.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVB01

Near Rock Hill, South Carolina 29730

Jonathan J.

Job Details: 10/21/2025

"Complaint paper thin ice, not dispensing water from door leaking all the time if filter is removed. I found complaints true water filter. Housing is broken and needs to be replaced reason for slow water. Pressure is due to the water filter housing being defective due to normal wear and tear. No further issues reported by customer at this time. Will need water filter, housing assembly, and water filter housing button.; ordrng 1 WPW10121138 (Housing) and 1 WP2260503B (Button blk wfh)"

We serviced a

WHIRLPOOL WALL OVEN DBL

Model WOEC5030LZ01

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 10/21/2025

"I replaced user interface and oven, appliance manager due to previous touchscreen not being responsive to customers touch oven. Also went into preheat rapid mode by itself in the middle of the night and customer could not get unit to cancel a cycle power off or do anything. No further issues found customer paired oven to app and has full functionality through the app of oven."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC704FPS07

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 10/21/2025

"Complaint unit making a loud noise compress on the ceiling or the sides and the noise will go away. I found refrigerator was not properly leveled by install team leveling legs were not secured down properly or at all. I raise leveling legs, tested operations and test 40 no abnormal noises no error codes either.; O-emld tckt"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near York, South Carolina 29745

Mitch H.

Job Details: 10/21/2025

"Took microwave down. Disassembled, removed and replaced magnetron and thermostats. Tested, microwave still not heating. Checked and found high voltage transformer bad. Ordering transformer. Checked part availability and scheduled return for 10/24 AM ; ordrng 1 W11545871 (Transformer) and 1 W11256462 (Diode)"

We serviced a

JENN-AIR REFRIGERATOR SXS

Model JSD2695KES

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 10/21/2025

Checked and found compressor running but extremely low amp draw. Not pumping. Compressor was replaced approximately a year and a half ago by another company. Dryer was not replaced. Ordering compressor. Checked part availability and scheduled return for 10/28 AM ; ordrng 1 W10160407 (Compressor) and 1 W10613606 (Start device) and 1 2Xtime (2X time)

We serviced a

WHIRLPOOL RANGE

Model JDRP430HL01

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 10/21/2025

"Removed oven, removed access tray to ACU. Removed and replaced. Removed console, replaced oven User Interface. Reassembled and reinstalled oven door. Turned breaker back on, tested oven. All operating properly."

We serviced a

MAYTAG WASHER TL

Model MVW6230HW0

Near Westfield, Massachusetts 01085

Gary V.

Job Details: 10/21/2025

Customer canceled. Said he will call in office to reschedule if still needs service.

We serviced a

JENNAIR RANGE

Model JES9800AAB

Near Southwick, Massachusetts 01077

Chris B.

Job Details: 10/21/2025

Complaint that the oven from time to time has started giving out the error code F1-1. Found sensor reading well and issues is with the control board. Part no longer available. Collected trip fee.

We serviced a

WHIRLPOOL RANGE

Model WFGS5030RV0

Near West Springfield, Massachusetts 01089

Gary V.

Job Details: 10/21/2025

"Safety case#21278567. Inspected and found when attempting bake cycle, ignition delay to baker burner bar causing poor flame ignition and popping. Also concern of getting shocked when touching, tested and checked all electrical and wire connections and no faulty connections /shorted wires or terminals. Spoke with safety team and they will be contacting customer within the next 72 hours."

We serviced a

JENN-AIR WALL OVEN DBL

Model JJW2830IL01

Near Clover, South Carolina 29710

Mitch H.

Job Details: 10/21/2025

"Pulled oven partially from wall. Removed and replaced console. Turned breaker back on. Programmed control for correct model. Set time and date. Tested, all operating properly."

We serviced a

WHIRLPOOL WASHER TL

Model WTW5105HW0

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 10/21/2025

Return to install suspension that was ordered stalled suspension brand unit through component activation all functions working while running high speed spin heard belt squeaking replaced belt from truck stock. Verified proper operation.; used 1 W11239857 (BELT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 10/21/2025

Return to replace control board and valve brand unit verified proper operation no leaking

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS588FIHZ04

Near Clover, South Carolina 29710

Mitch H.

Job Details: 10/21/2025

"Removed and replaced freezer door. Reconnected all wiring and water lines. Tested dispenser, operating properly. Customer showed me ice bin that was broken. Said she thought that was also ordered. Not on ticket. Ordering ice bin.; ordrng 1 W11347840 (Ice bin)"

We serviced a

SAMSUNG REFRIGERATOR FDB

Model RF260BEAESR/AA 05

Near Agawam, Massachusetts 01030

Chris B.

Job Details: 10/21/2025

Replaced part and unit working normal.mentioned to the customer that the first three batches of ice to dispose of.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Agawam, Massachusetts 01030

Chris B.

Job Details: 10/21/2025

After installing the touch panel same issue returned. Quote for control and harness. ; ordrng 1 W10885069 (Control Board) and 1 W11025616 (Membrane)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHZ05

Near Cumberland, Rhode Island 02864

Lee

Job Details: 10/21/2025

"Customer states icemaker does not work, bail arm does not go upConfirmed issue replaced icemaker but found no water coming from need to order and replace,; ordrng 1 WPW10420083 (valve), used 1 W10884390 (ICE MAKER) from stock"

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KSRP22FSBL00

Near Marion, Massachusetts 02738

Aimee

Job Details: 10/21/2025

Found the light on the emitter blinking 2 times full bin.Tried to reset fridge code came backIcemaker I peeling and needs emitter boards ; ordrng 1 W11629974 (Emitter board)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near New Bedford, Massachusetts 02740

Aimee

Job Details: 10/21/2025

Under warranty took photos of prof of purchase Cust complaint hat on handle and heat on top. The vent for oven is on top and door vent buy handle Way designed and working as intended

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ1

Near New Bedford, Massachusetts 02745

Aimee

Job Details: 10/21/2025

Called commercial said this washer has control replacement for dry agitation.Runs through diagnostics S313ac code Control replacement Could reach office no service phone or tablet ; ordrng 1 W11777413 (Control)

We serviced a

WHIRLPOOL WALL OVEN DBL

Model JJW3830LL00

Near Freetown, Massachusetts 02717

Aimee

Job Details: 10/21/2025

F2e1 needs touch error part on order not in yet

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF3136SZ00

Near Somerset, Massachusetts 02726

Aimee

Job Details: 10/21/2025

"Cust hearing noise done was ice maker wasnt shut off, showed Cust how to shut off.Also the handle wont tighten and moisture in where filter goes not hooked up to water .; ordrng 1 W11758543 (Door handle)"

We serviced a

KITCHENAID WALL OVEN

Model KOES530PPS01

Near Enfield, Connecticut 06082

Chris B.

Job Details: 10/21/2025

Installed glass panel tried to adjust but left side was not seating well and door would bump down when closing. Will order hinges for a return visit. Customer was in a rush and asked for the office to call for rescheduling. ; ordrng 1 W11665203 (Hinge Left) and 1 W11665204 (Hinge Right)

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT518SZFM04

Near Springfield, Massachusetts 01109

Gary V.

Job Details: 10/21/2025

Arrived and attempted to replace compressor however new compressor is seized. Will order another compressor and return.; ordrng 1 W11580057 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF5333PZ02

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 10/21/2025

Installed new door customer was sent by whirlpool and door is now working to specs

We serviced a

MAYTAG WASHER TL

Model MVW7232HW0

Near Taunton, Massachusetts 02780

Aimee

Job Details: 10/21/2025

Installed valve and harness water a little better Cust needs to use high fill deep water.House water preasure isnt the best.So cloths arnt floating there sitting on wash plate and grinding; dspstn on spec-tagged invntry: 1 W11165546 VALVE

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Leicester, Massachusetts 01524

Glenn

Job Details: 10/21/2025

Installed timer tested all ok all ok

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Holden, Massachusetts 01520

Glenn

Job Details: 10/21/2025

Replaced last support roller and grease all roller and idler pulley tested ok at this time but is squeak reoccurs pre order idler pulley assembly part # W10837240 and drive belt W11162091; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

MAYTAG WASHER TL

Model MVWB855DC3

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 10/21/2025

"Found broken lid, leaking gear case slider failure and agitator need to be replaced washer had multiple error codes for spin and agitation lid lock failure order parts ; ordrng 1 W11256781 (Lid) and 1 W10902814 (Agitator) and 1 W11393685 (Gear case) and 1 W10734521 (Slider) and 1 W10861642 (Lid lock)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB3

Near Taunton, Massachusetts 02780

Aimee

Job Details: 10/21/2025

Found water in bottom by float . The water valve was dripping at the hose . Put quater turn on to snug up. Vibration caused to loosenAnd ran diagnostics and quick wash

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS09

Near Cumberland, Rhode Island 02864

Lee

Job Details: 10/21/2025

Installed part tested okay

We serviced a

MAYTAG DISHWASHER

Model MDPS6124RZ1

Near Lincoln, Rhode Island 02865

Lee

Job Details: 10/21/2025

"Customer states unit does not drainConfirmed issue, found debris blocking drain pump, removed debris tested okay"

We serviced a

WHIRLPOOL WASHER TL

Model MVW6500MBK0

Near Pawtucket, Rhode Island 02860

Lee

Job Details: 10/21/2025

"Customer states unit drains during fillConfirmed issue found improper installation, drain hose discharged is at floor level with no airflow, explained to customer this will cause a syphon and will drain on its own. Shared installation instructions with customer to have corrected."

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