We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW06
Near Monroe, NC 28110
Jonathan J.
Job Details:
10/09/2024
Complaint refrigerator leaking from the back I found water inlet valve assembly is spraying water. Whatever icemaker calls for water. Unit will need a water valve to repair only way to get water valves order complete icemaker assembly kit.; ordrng 1 W11729596 (Ice maker kit)
We serviced a
WHIRLPOOL COOKTOP
Model WFE515S0JS4
Near Monroe, NC 28110
Jonathan J.
Job Details:
10/09/2024
"Complaint front right burner making a zapping noise goes straight high will not cycle. I found infinite switch had failed our replaced infinite switch. Also replaced dual element infinite switch as well. No additional issues found. ; dspstn on spec-tagged invntry: 1 WPW10434452 INFINITE SWITCH , used 1 WP3149404 (INFINITE SWITCH) from stock"
We serviced a
GE WASHER
Model GTW500ASN0WS
Near Monroe, NC 28110
Jonathan J.
Job Details:
10/09/2024
Complaint washing machine keeps chiming all night all day randomly. I found my control board is in the process of complete failure. Will need a new control board to fix. Customer declined repair today is going to look at replacement options.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Unionville, NC 28110
Jonathan J.
Job Details:
10/09/2024
Condensation moisture on top of freezer door gasket. I found complaint true will need to order gaskets per manufacturer.; ordrng 2 W11159728 (Gasket)s
We serviced a
WHIRLPOOL DRYER
Model medb835dw4
Near Salisbury, NC 28146
Jenn F.
Job Details:
10/09/2024
Complaint squealing noise when running. Found rear roller making noise and front rollers wobbling. Replaced rollers. Tested ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Davidson, NC 28036
Jenn F.
Job Details:
10/09/2024
Helper complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Tega Cay, SC 29708
Mitch H.
Job Details:
10/09/2024
"Checked and found ice buildup on front inside top of door and shelves. Inspected all gaskets, door alignment and shelf position. No issues found. Per service pointer W10842568, recommend to install adapter kit. Quoted customer for repair and saved estimate. Customer is going to think about it and let us know. Collected for service call"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near York, SC 29745
Mitch H.
Job Details:
10/09/2024
"Upon arrival, found that top was loose from cabinet and console loose on right side and missing mounting clip. Appears washer was either damaged on installation or someone had attempted to disassemble washer. Remounted and secured top but, top does not line up correctly. Ran calibration and automatic test cycle, both completed properly. Attempted to run cycle, drain pump activated and would not shut down. Ordering control and clip. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WP8312709 (Clip) and 1 W11607637 (Control), dspstn on spec-tagged invntry: 1 W11038689 VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near York, SC 29745
Mitch H.
Job Details:
10/09/2024
"Removed and replaced ice door and dispenser UI. Reassembled, tested, both water and ice dispensers operating properly. Ice door sealing correctly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mooresville, NC 28115
Jenn F.
Job Details:
10/09/2024
Replaced the control and bilk sensor. Calibrated control. Tested ok.
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX10
Near Mooresville, NC 28117
Jenn F.
Job Details:
10/09/2024
"Complaint no ice production. Ran test 120, skips to step 4 stating the bin is full. Arm is moving tray stays at half position, if test is ran again goes back to home position. Defective ice maker. Called techline. Sr# 7739884948 order part. Office to call to reschedule when the part comes in. ; ordrng 1 W11646196 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Mooresville, NC 28117
Jenn F.
Job Details:
10/09/2024
Removed water from the tub. Replaced the wire harness. Installed additional clip. Calibrated the control. Unit tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Salisbury, NC 28147
Jenn F.
Job Details:
10/09/2024
Replaced the freezer door gaskets. Tested ok.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Salisbury, NC 28144
Jenn F.
Job Details:
10/09/2024
Reorder part; ordrng 1 W11603811 (Control)
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Springfield, MA 01128
Chris B.
Job Details:
10/09/2024
Replaced all parts and ran three diagnostic cycles and all working fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near York, SC 29745
Mitch H.
Job Details:
10/09/2024
Tested and found door open but latch closed not allowing door to close. Quoted customer for repair and saved estimate. Customer approved repair. Checked part availability and scheduled return for 10/14 AM. Collected full amount on card.; ordrng 1 WPW10653840 (Latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near York, SC 29745
Mitch H.
Job Details:
10/09/2024
Checked and tested. Found compressor pulling 12 amps trying to start but tripping off on overload. Compressor locked up. Ordering compressor kit. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11740253 (Compressor kit) and 1 2Xtime (2X time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ11
Near Sharon, SC 29742
Mitch H.
Job Details:
10/09/2024
Checked and found condensation on top of freezer door gasket. Ordering auxiliary gasket kit for freezer door. Advised customer that office will call to schedule when part arrives.; ordrng 2 W11159728 (Gasket)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Hickory Grove, SC 29717
Mitch H.
Job Details:
10/09/2024
Checked and found evaporator coil frosted over. Not defrosting. Checked and found compressor operating properly. Ordering control and defrost heater. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11650661 (Defrost heater) and 1 W11546690 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Clover, SC 29710
Mitch H.
Job Details:
10/09/2024
"Found ice maker producing ice and working properly on arrival. Ran diagnostic test 56, no ice maker errors, ran test 57, ice maker cycled correctly, ran valve test 45, valve operating properly. Checked fill tube heater, tested good. Customer says that unit produced ice for approximately 2 weeks after previous call then stopped. Began producing again when power came back on after storm. Called tech line spoke to Brandon SR#7740077735, advised him of findings, checked freezer temperature. Running at 2 degrees F on top shelf of freezer, no issues with cooling. He said at this point there was nothing else to check or replace and unit is working correctly. Advised customer of tech line finding and suggested she contact Kitchenaid."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Cromwell, CT 06416
Jeremy B.
Job Details:
10/09/2024
Ice maker kit didnt have the correct water valve inside. Need to order icemaker and valve separately. ; ordrng 1 WPW10420083 (Valve) and 1 W10884390 (Icemaker)
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Cherryville, NC 28021
Ryan S.
Job Details:
10/09/2024
"Customer complained unit makes rubbing noise but only when something is in unit. Found motor over voltage error. Found bolt holding rotor in was loose, found slider was worn and inside of clutch damaged, Ordering slider, clutch and rotor. Scheduled return call for 10-15-24 am ; ordrng 1 W10734521 (Slider) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Iron Station, NC 28080
Ryan S.
Job Details:
10/09/2024
"Customer complained unit not cooling. Confirmed complaint. Ran service diagnostics, compressor test. Compressor starting but not operating properly to cool. Needs new compressor , drier , valve and tubing. Informed customer office will call when job is authorized and parts come in. ; ordrng 1 2xtimeframe (2xtimeframe) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Valve) and 1 876765 (Tubing)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Farmington, CT 06032
Chuck M.
Job Details:
10/09/2024
Arrived to replace parts ordered. Control was not received. Replaced pressure switch and left other parts with customer. Reschedule customer. ; dspstn on spec-tagged invntry: 1 W11616491 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Charlotte, NC 28270
Jonathan J.
Job Details:
10/09/2024
"Replace compressor tested operations, evaporator producing a full frost pattern going all the way up. No additional issues found with refrigerator at this time. Customer to allow 24 hours for proper cooling allow 72 hours for ice.; dspstn on spec-tagged invntry: 1 W11580057 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Springfield, MA 01118
Chris B.
Job Details:
10/09/2024
Complaint that the ice maker is not working correctly. Found ice lodged in the IM and ran a cycle and would not turn. Replaced part with TS W10882923 kit. Ran a cycle and all working properly and called for water.; used 1 W10882923 (ICE MAKER) from stock
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWX655DW1
Near Enfield, CT 06082
Gary V.
Job Details:
10/09/2024
"Inspected and found broken drain pump, quoted and he will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Enfield, CT 06082
Gary V.
Job Details:
10/09/2024
"Inspected and found ff light module defective, will order and return to replace. Discounted price for repair.; ordrng 1 WPW10515058 (Led module)"
We serviced a
KENMORE WASHER FRONT LO
Model ="110.47561603"
Near Enfield, CT 06082
Gary V.
Job Details:
10/09/2024
Inspected and found no problems at this time. Customer was washing an odd garment and possibly had off balance load. All functions test normal at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Somers, CT 06071
Gary V.
Job Details:
10/09/2024
"Inspected and found hinges broken, replaced with new hinges, and cycled tested fine.; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ5
Near Meriden, CT 06451
Jimmy R.
Job Details:
10/09/2024
"Checked over unit and found oven door clunking when opening, oven would heat to temp but never come back up in temp due to ignitor clicking and never lighting. Adjusted ignitor and unit would light but shut off checked connection and reattached it to ignitor cycles in the bake and unit is now lighting and staying lit. Will order new control,ignitor and both hinges, advised we would call when in for return visit ; ordrng 1 W10299224 (Hinge) and 1 W10299227 (Hinge) and 1 W11620570 (Control) and 1 WPW10333842 (Ignitor)"
We serviced a
G WASHER
Model GFW450SSMWW
Near West Hartford, CT 06107
Jeremy B.
Job Details:
10/09/2024
Washer not spinning properly. Found the spin basket very loose and spindal broke. Needs a complete tub job but the basket is NLA.
We serviced a
WHIRLPOOL OVEN
Model JMW3430DS02
Near West Hartford, CT 06107
Jeremy B.
Job Details:
10/09/2024
Installed new panel and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW05
Near West Hartford, CT 06107
Jeremy B.
Job Details:
10/09/2024
Customers complaint is the cubes in icemaker sticking together. Explained that ice bridging is normal. Customer also concerned with the light in fresh food section not lighting up the bottom pantry drawers. There is only a light at the top of fresh food section. There is no lights in bins or side walls. Customer to contact customer care.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2623AW4
Near Bloomfield, CT 06002
Chuck M.
Job Details:
10/09/2024
Replaced filter housing filter housing bracket and water filter manifold. Tested and water filter is in properly and no leaks.
We serviced a
GE WASHER
Model GFWN1600J1WW
Near Bloomfield, CT 06002
Chuck M.
Job Details:
10/09/2024
Customer complaint is that washer drain pump keeps running. Inspected and found air damn was blocked. Customer uses Tide Pods. Applied air through pressure hose and cleared blockage. Tested and washer checked ok.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near New Britain, CT 06051
Chuck M.
Job Details:
10/09/2024
Customer complaint is that dryer is not heating. Checked voltage and got 120V at L1 and 61V at L2. Electrical issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near New Britain, CT 06051
Chuck M.
Job Details:
10/09/2024
"Customer complaint is that washer displayed call for service. Ran diagnostics and found error codes F7e1 tachometer missing. F7e6 motor circuit open. Found actuator and capacitor faulty. Replaced and tested. Washer checked ok. ; used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Newington, CT 06111
Jeremy B.
Job Details:
10/09/2024
Installed new parts and then ran calibration then self test. All checks ok.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near East Longmeadow, MA 01028
Chris B.
Job Details:
10/09/2024
"Complaint that the burner is not working properly. Found bad knobs, igniter and burner caps. Will put in parts for approval.; rqstng P&A on 1 W11162114 (Center Burner) and 2 WPW10256028 (Burner R&L Front)s and 1 W11161846 (Cap Burner Kit) and 4 W11517334 (Burner Knob)s and 1 W11211501 (Burner Center Knob)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPB2
Near Gastonia, NC 28056
Ryan S.
Job Details:
10/09/2024
"Customer complained unit not washing, found sump bad found voltage to sump. Sump is ts but dont have in stock on truck. Ordering sump assembly. Schedule return call with office for 10-14-24 pm ; ordrng 1 W11613479 (Sump)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Mount Holly, NC 28120
Ryan S.
Job Details:
10/09/2024
Customer complained unit will just shut off during use had F2 error. Upon arrival and diagnostics found F2 E2 error ran HMI test and ACU all connections properly inserted and connected properly grand main control test(ACU) steps 1 through 11. All tested as working. (240 v to unit. )(5v on j2-2 and j2-4) ( 12v dc on j2-1 to j2-4 ) (continuity through hmi harness from board to hmi) Ordering ACU (main control) and hmi (control fascia / UI panel) . Scheduled return call for 10-21-24 am. Customer is out of town next week. ; ordrng 1 W11618916 (Control board ACU) and 1 W11626080 (UI panel)
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near Stanley, NC 28164
Ryan S.
Job Details:
10/09/2024
"Customer complained right front burner will stay on high no matter where it is set. Confirm complaint installed new infinite switch. That was pre-ID. When turning switch on outer ring unit still stays on high all the time and turning switch on inner ring , unit is now cycling properly from low to high depending on where switches ordering new element scheduled return call for Monday a.m.. Customer wants after nine.; ordrng 1 W11517959 (Element RF)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Stanley, NC 28164
Ryan S.
Job Details:
10/09/2024
"Customer complained unit shaking and vibrating on some wash cycles. Ran service diagnostics, no error codes. Ran component activation. Ran high speed spin. Unit working as designed. Ran unit with three towels to test high speed spin with a load, unit didnt shake or vibrate more than normal function. Informed customer on proper loading procedures. Informed customer of called back for the same issue will be charged trip fee."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Denver, NC 28037
Ryan S.
Job Details:
10/09/2024
"Came to install parts ordered by previous tech. Installed control harness and pigtail(power chord) supplied by customer. Ran bake, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KTRC22KKSS02
Near Bolton, CT 06043
Amanda R.
Job Details:
10/09/2024
Complaint that defrost drain was clogged with ice twice within the last couple months customer cleared I verified drain was clear tried leveling unit but would need shims in the front temps set normal recommended taking pictures
We serviced a
MAYTAG WASHER
Model MVW5435PW0
Near South Windsor, CT 06074
Amanda R.
Job Details:
10/09/2024
Complaint that making loud noise during spin it is drain hose hitting wall adjusted hose
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Vernon, CT 06066
Amanda R.
Job Details:
10/09/2024
"Customer states that unit was very hot the last couple of loads high limit and thermal fuse open heater element grounded replaced parts venting clogged on outside of house recommended cleaning entire venting tested operation normal ; used 1 WP3392519 (THERMAL FUSE), 1 WP3387747 (ELEMENT), and 1 279973 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near Tolland, CT 06084
Amanda R.
Job Details:
10/09/2024
Dispenser open button broken off door wont stay closed replaced dispenser assembly ; used 1 W10861000 (DISPENSER) from stock
We serviced a
KITCHENAID OVEN
Model KEBS207BSS00
Near Putnam, CT 06260
Amanda R.
Job Details:
10/09/2024
Replaced fuse and upper oven door gasket tested operation normal
We serviced a
SAMSUNG REFRIGERATOR BO
Model RF18HFENBSR
Near Farmington, CT 06032
Chuck M.
Job Details:
10/09/2024
Customer complaint is that refrigerator is leaking water into crisper drawer and underneath drawers. Inspected and found drain cover with ice. Ordered evaporator cover. ; ordrng 1 DA97-11823A (Evaporator Cover)
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Prospect, CT 06712
Jimmy R.
Job Details:
10/09/2024
"Installed new parts and ran unit threw a calibration cycle and a regular wash cycle, checked all operations and unit is now working to specs ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH and 1 W11449841 GEARCASE"
We serviced a
WHIIRLPOOL FREEZER
Model WSZ57L18DM03
Near Granby, CT 06060
Mike K.
Job Details:
10/09/2024
"Over temp light is on in freezer, cs resets it but keeps returning, fr temps are fine, nothing getting soft, verified at -2 at mid level shelf.Thermistor read 6.5k, removed and at room temp was 3.15k. New thermistor at room temp measuring 3.23k. Difference within range and should not cause over temp reading on control. Removed control and verified getting thermistor value at connector at control. Quoted for control. Accepted. Per office will contact customer when part comes in to schedule return. Collected in full via cc.; ordrng 1 W11496879 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WGD8620HC3
Near Gastonia, NC 28056
Mitch H.
Job Details:
10/08/2024
"Disassembled dryer, removed and replaced drive motor, blower wheel and installed dryer kit. Reassembled, tested, dryer now operating properly and quietly.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Cherryville, NC 28021
Ryan S.
Job Details:
10/08/2024
"Customer complained unit wasnt running. Didnt fill enough. Ran service diagnostics, all functions working. Customer was having issues knowing of unit was running. Showed her proper loading and operating procedures. If lights blinking its not running. If its on solid its running. Opening lid stops it and needs to be started again. Ran deep fill normal wash. Unit filled with proper amount, about half drum fulll, informed customer thats normal operation. Verified proper operation."
We serviced a
KITCHENAID RANGE
Model KODE500ESS20
Near Gastonia, NC 28052
Mitch H.
Job Details:
10/08/2024
"Removed and replaced latch motor and harness. Reassembled, turned breaker back on. Tested, door and lower oven now operating properly. Both ovens operating properly."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Belmont, NC 28012
Mitch H.
Job Details:
10/08/2024
"Checked and tested. Found grinding noise coming from gear case. Tipped washer back, found oil coating guard, belt, cam etc. Ordering gear case and related parts. Customer says she will be in and out. Would like to be called to schedule return.; ordrng 1 W10721967 (Cam) and 1 W11449840 (Gear case) and 1 W11553312 (Thrust washer) and 1 W11239857 (Belt) and 1 W11550891 (Agitator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belmont, NC 28012
Mitch H.
Job Details:
10/08/2024
"First checked temps in both RC and FC. Freezer temp on top shelf at 2 degrees F and refrigerator at 38. Spoke with customer, he said there were no issues with the cooling. He said there was a ticking noise in refrigerator compartment. Entered diagnostics, tested both evaporator fans no issues or unusual noises. Activated damper in test 3. Customer says that is the noise they are hearing. Damper is louder than normal. Ordering damper. Customer would prefer to be called to schedule when part arrives.; ordrng 1 WPW10248595 (Damper)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, CT 06010
Ruben C.
Job Details:
10/08/2024
Checked unit found actuator faulty not changing into spin replaced actuator tested operation normal ran cycle test normal ; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Bristol, CT 06010
Ruben C.
Job Details:
10/08/2024
Checked unit found crisper shelf broken center support broken and left pantry end cap broken ordering shelter end caps and support; ordrng 1 WPW10329866 (Crisper shelf) and 1 WPW10326469 (Center support) and 1 W10874836 (End cap set)
We serviced a
WHIRLPOOL MW/OVEN COMBO
Model WOEC5030LZ01
Near Belmont, NC 28012
Mitch H.
Job Details:
10/08/2024
Found that service was actually for a microwave/oven combination. Corrected information on ticket and saved info. Checked entitlement and entered date. Tested and ran diagnostics. No stored error codes. Tested and found control panel operating properly and as designed. Both microwave and oven operating properly.Spoke with Marcus onsite. He said perspective homeowner felt keypad response was slow. Keypad is operating normally with no issues. Response to inputs is normal and correct.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Gastonia, NC 28056
Mitch H.
Job Details:
10/08/2024
"Tested washer, found noise coming from gear case. Checked and found considerable oil on cam, belt and guard. Attempted to remove wash plate, would not come off easily. Requesting P&A for gear case, cam, belt and wash plate, along with 2X time. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11449840 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10902814 (Wash plate) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL WASHER
Model WTW500CMW0
Near York, SC 29745
Mitch H.
Job Details:
10/08/2024
"Tested and ran diagnostics. Only stored error code was an overload error. Tested washer in Quick wash cycle, filled and agitated correctly. Inspected stator, rotor and slider, no issues found. Ran automatic test cycle, all components checked good and operating properly. Unable to duplicate complaint. Washer operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near York, SC 29745
Mitch H.
Job Details:
10/08/2024
Checked and found piece broken off bottom of center mullion. Right door gasket has small tear on bottom tab. Did not receive mullion. Ordering mullion. Will install both parts on return visit. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11455378 (Mullion)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW4
Near Tolland, CT 06084
Gary V.
Job Details:
10/08/2024
"Installed new inlet valve and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Cherryville, NC 28021
Ryan S.
Job Details:
10/08/2024
"Return to install new gearcase, actuator cam belt, and wash plate. Installed new parts. Ran diagnostics cycle. Verified all functions working as designed. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"
We serviced a
SAMSUNG WASHER
Model WA45T3400AP/AA
Near Belchertown, MA 01007
Chris B.
Job Details:
10/08/2024
Complaint that the washer is banging back and forth and unbalanced error code comes up all the time. Found bad shocks. Will put in parts for approval and office will reschedule.; rqstng P&A on 2 DC97-16350S (Shocks)s and 2 DC97-16350T (Shocks)s
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW1
Near Ellington, CT 06029
Gary V.
Job Details:
10/08/2024
"Concern no heat. Inspected and found high limit terminal connector not connected to spade properly, adjusted and tightened, cycled and unit now working properly.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Ellington, CT 06029
Gary V.
Job Details:
10/08/2024
"Inspected and found F5 E3 fault for lid lock, replaced lid lock, and cycle tested fine.; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near East Windsor, CT 06088
Gary V.
Job Details:
10/08/2024
"Installed new inlet valve and cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Plainfield, CT 06374
Amanda R.
Job Details:
10/08/2024
Ff led not working replaced module light working
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GSE25HMHKHES
Near Belchertown, MA 01007
Chris B.
Job Details:
10/08/2024
"Complaint that the lighting is not working. Found bad led board. Will order part for a return visit. Found voltage present on the connector. Call this number that is the working number, 413-575-4786.; ordrng 1 WR55X26671 (LED Board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near South Windsor, CT 06074
Chuck M.
Job Details:
10/08/2024
Customer complaint is that refrigerator makes a squeaking noise for about 10 seconds. Ran diagnostics test #3 evaporator fan and damper motor and found damper is noisy. Ordered damper P&A. ; rqstng P&A on 1 WPW10479155 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ3
Near South Windsor, CT 06074
Chuck M.
Job Details:
10/08/2024
Replaced door panel. Showed customer and it checked ok.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Plainfield, CT 06374
Amanda R.
Job Details:
10/08/2024
Replaced timer tested running normally
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Middletown, CT 06457
Jeremy B.
Job Details:
10/08/2024
Installed new control then ran calibration then automatic test all checks ok.
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/08/2024
"Customers complained of rattling noise. Ran unit empty in service diagnostics and during spin unit has rattling noise. Noise is not normal, replaced slider and noise still present. Inspected and slider and rotor seen more loose than normal. Checked wash plate avd was plate and inner basket are good. Ordering gearcase and rotor. Also ordering wash plate incase it gets stuck. Schedule return call for Monday on. And 2xtimeframe. ; ordrng 1 W11449841 (Gearcase) and 1 W10915701 (Rotor) and 1 W10902814 (Wash plate) and 1 2xtimeframe (2xtimeframe), used 1 W10734521 (SLIDER) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Denver, NC 28037
Ryan S.
Job Details:
10/08/2024
Upon arrival found no sound from unit. Was the only issue stated. Replaced ui overlay from pre id. Ran service test cycle. All functions working in test cycle . Verified proper operation and unit now has done feedback when buttons pressed.
We serviced a
KITCHENAID OVEN
Model KOEC527PSS00
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
10/08/2024
Complaint Mike Than the countertop model to pop popcorn clicking noise during baking cycle. Clicking noise is due to the relays on the main control board clicking elements on and off normal operation microwave is a 900 W microwave versus a 1600 W microwave that was on the countertop. no issues with microwave or oven at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Charlotte, NC 28277
Jonathan J.
Job Details:
10/08/2024
"Our replace compressor and all previously ordered parts all controls evaporator, inspected operations test for both evaporators producing a full frost pattern test4 4test 45 no cooling issues found no leaks using micro leak detector and nitrogen pumped up to 220 psi"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Stanley, NC 28164
Ryan S.
Job Details:
10/08/2024
Customer complain unit would not turn off or would not turn on . Ran unit through diagnostics all functions working properly. Ran unit on normal operation time dry unit was response entire time and operating properly. Informed customer to down load whirlpool app and connect dryer to download software updates per service pointerw11727795. Verified proper operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ4
Near Dallas, NC 28034
Ryan S.
Job Details:
10/08/2024
Customer complained unit not spinning wash arms. Ran unit found sump not working. Replaced sump after finding 120v to sump when prompt to run. Leaked checked after installing sump and ran service diagnostics to clear any faults. Verified no leaks and prop operation. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL WASHER FRONT LO
Model WFW75HEFW0
Near Westfield, MA 01085
Mike K.
Job Details:
10/08/2024
"Helper with JM, cleared drain pump stacked unit."
We serviced a
KITCHENAID FREEZER
Model KRMF536RPS00
Near South Windsor, CT 06074
Chuck M.
Job Details:
10/08/2024
Customer complaint is that freezer had frost buildup on left side. Found gasket was not making proper contact with cabinet. Corrected with blow dryer and showed customer it works.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2454FRQ
Near Holyoke, MA 01040
Mike K.
Job Details:
10/08/2024
"Ff door not closing, found closed grounded out, needs both closer and pin as half closer is part of pin, pin is no longer available.Unable to repair."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Sharon, MA 02067
Aimee Z.
Job Details:
10/08/2024
Cust stated would trip break by time load finished . Tested voltage good Tested heater good Cust also stated basement had a lot of moisture and mold Found water residue down back of dryer .Ran 30 mins didnt trip with heat Also vent need to be replaced running through sewer vent . Explained need to be replaced ridged vent .Gave estimate for motor if needs
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Walpole, MA 02081
Aimee Z.
Job Details:
10/08/2024
Found no frost pattern compressor isnt staying running .Needs compressor and starting device amps high And cold coils and hot compressor Advise to call diamond appliance The compressor is covered 120 months
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDP665SYN3FS
Near Blackstone, MA 01504
Aimee Z.
Job Details:
10/08/2024
Installed new heater and control and tested through diagnostics and ran 1 hour to clean it Reminded Cust to fill the jet dry so glass will dry
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Granby, CT 06090
Gary V.
Job Details:
10/08/2024
"Inspected and found lid cracked and broken, replaced with new lid and cycle tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Suffield, CT 06078
Gary V.
Job Details:
10/08/2024
"Inspected and found lid strike broken, replaced with new strike and cycled, tested fine.; used 1 W11457841 (STRIKE) from stock"
We serviced a
LG REFRIGERATOR
Model LFXS26973D/10
Near Enfield, CT 06082
Gary V.
Job Details:
10/08/2024
Install new evaporator cover and cycled tested fine. Please allow 24 hours for temperatures to regulate.
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Somers, CT 06071
Gary V.
Job Details:
10/08/2024
Install new cooktop and bezels cycled tested fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bristol, CT 06010
Ruben C.
Job Details:
10/08/2024
"Replaced panel started unit and ran test found sump motor not pumping and valve is noisy ordering pump and valve; ordrng 1 W11434044 (Valve) and 1 W11460945 (Motor sump), dspstn on spec-tagged invntry: 1 W11460962 PANEL-UI"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near Farmington, CT 06032
Ruben C.
Job Details:
10/08/2024
Replaced console control board display and left burner switch tested operation normal no more error code heating normally tested burner normal
We serviced a
WHIRLPOOL DRYER
Model Wed4950hw0
Near Easthampton, MA 01027
Mike K.
Job Details:
10/08/2024
"Replaced terminal and at nstalled cs supplied plug, unit testing fine"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Agawam, MA 01030
Mike K.
Job Details:
10/08/2024
"Intermittent issue of it stopping with clothes wet, explained about out of balance loads. Says mostly happens on quick wash, some loads with towels some not.No errors in history, cleared on last visit. Ran diagnostic test 12 and completed fine. Customer had run cycle with vinegar after last visit to remove excess suds and is using less soap, no suds in testing.Says it sometimes gives errors, but not sure which, says it did since last visit also, even during empty load with just vinegar. Customer ran cycle with load while I called Techline.Called techline and documented, no suggestions as unit looks to be working. Would prefer unit to be on dedicated outlet, but is in a kitchen.Let finish quick wash cycle had full spin speed selected, unit ended without spinning out, no errors.Ordering control/console.Sr#7740067770; ordrng 1 W11550649 (Control) and 1 W11316623 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Hartford, CT 06120
Chuck M.
Job Details:
10/08/2024
Replaced rails and tested. Door is closing properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Agawam, MA 01001
Mike K.
Job Details:
10/08/2024
"Unit not cooling either section, fans/compressor running, sealed system issue.Quoted for compressor/evap/drier, parts covered under 120 month warranty, labor is not.Sue was not at home, had to leave, husband did not know about call.He got Sue on phone and she denied sealed system labor quote, but is adamant that office told her that if it was a sealed system then there was no trip charge, that trip was covered, that office and kitchen aide had told her so. No authorization, called office and trip charge is not covered, only when going ahead with repair do we take off the trip charge (spoke with Barbara at office)Relayed to sue, argued that trip was covered , but cannot pay over phone, says she will call office to pay, does not have credit card on her."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/08/2024
"Complaint dryer is not drying clothing, clothing still damp at the end the cycle not sure if its heating properly. I found dryer is indeed heating properly I found washing machine is being overloaded, causing air restriction to occur inside of dryer leading to dryer performance issues. When customers husband does a small load, everything comes out perfectly. Install instruct fulfilled advise customer on maximum loading of washing machine and dryer."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/08/2024
"I replaced all previously ordered parts. I tested operations. Unit is dispensing water perfectly fine. Ice door is opening and not sticking anymore. Switch was replaced that was heavily corroded as well. Customer stated the icemaker has been leaking. I found that the twist tray icemaker is a twisted rotation in position so when it fills with water, it leaks. ; ordrng 1 W11557002 (Ice maker)"