Service History 94 - Advantage Appliance Repair

We serviced a

KITCHENAID WALL OVEN

Model KEBS107SSS04

Near Matthews, NC 28104

Jonathan J.

Job Details: 07/14/2023

Complaint oven is not heating properly. Taking longer than usual to preheat. I found broiler element is open not heating properly. Bake element is working fine. Convection element is working fine inner Broiler element is working fine.; ordrng 1 WP9760774 (Element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW01

Near Windsor Locks, CT 06096

Gary V.

Job Details: 07/14/2023

"Inspected and found drain tube clogged with ice, cleared ice away and tested fine now."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Enfield, CT 06082

Gary V.

Job Details: 07/14/2023

"Inspected and found rotor bolt loose and tightened, cycled and tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 07/14/2023

"Arrived and found the basket damaged (took pics) will reorder. ; ordrng 1 W107752719 (Basket), dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC and 1 W10752283 WASHPLATE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 07/14/2023

Installed new damper and control. Please allow 24 hours for temps to stabilize.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Portland, CT 06480

Jeremy B.

Job Details: 07/14/2023

"Customers complaint is washer not filling properly and not cleaning. Basket has a extreme wobble and gear case making noise. Needs new gear case. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10752719 (Basket), dspstn on spec-tagged invntry: 1 W11038689 VALVE and 1 W11428524 CAPACITOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/14/2023

Water not flowing through dispenser. Found supply line too tight making gasket block water flow. Secured and tested purged a water out of dispenser. all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bristol, CT 06010

Martino S.

Job Details: 07/14/2023

"Replace defective gear case , cam kit, agitator screw and wash plate. Ran diagnostic, wash and fill cycles and drain and spin. Unit check working to specs no leaking.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , and 1 W11449840 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555DFZ09

Near Bethlehem, CT 06751

Martino S.

Job Details: 07/14/2023

"Check unit as per customer complaint no light in the freezer and fresh food door gasket rip, check freezer door switch no light in freezer. Please order parts tentative P/A.; ordrng 1 W11602886 (Module) and 1 W11396033 (Switch) and 1 W10443238 (Gasket)"

We serviced a

MAYTAG WASHER

Model MTW5600TQ1

Near Chicopee, MA 01013

Roger R.

Job Details: 07/14/2023

Installed new water level selection switch and agitator dogs. Tested unit and all works properly. Noticed water valve a wall leaking. Notified customer. ; used 1 80040 (AGITATOR DOGS) from stock

We serviced a

JENN-AIR DISHWASHER

Model JDB8200AWPO

Near Longmeadow, MA 01106

Roger R.

Job Details: 07/14/2023

Tried calling when on way but got voice mail. Customer canceled at door. Couple in a divorce and the wife made the appointment without approval from husband and husband was at door and said service not needed. NO WORK PERFORMED

We serviced a

LG REFRIGERATOR

Model LFX25973D/00

Near Northampton, MA 01062

Mike K.

Job Details: 07/14/2023

Clogged drain causing sheet of ice in freezer and leaking onto floor. Steamed clear drain and ice build up.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Northampton, MA 01060

Mike K.

Job Details: 07/14/2023

"On arrival heard unit trying to drain. Found fork under overflow switch, cleared and unit completed drain. Attempted to use and buttons unresponsive. Start/cancel/control lock work, options work, but none of the cycle optionsLet unit run and verified unit filled and wash motor is running. Drained fine.Ordering user interface. Office to contact customer when authorization is received and part comes in to schedule return; ordrng 1 W11395600 (User interface / console), dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FHSS2635TF6

Near Amherst, MA 01002

Mike K.

Job Details: 07/14/2023

"Unit is leaking onto floor, ice in bottom of freezer. Found clogged drain line. Steamed and would not clear, removed drain hose from back of unit and cleared from there."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN708MPS00

Near Charlotte, NC 28214

Robert A.

Job Details: 07/14/2023

"Cx complaint that the built in unit sits crooked from damaged feet. I inspected the unit to confirm the complaint. I found the rear left foot was not sitting correctly in position causing the crooked position. I correct the position of the foot. I found the handle is stripped in allowing the right handle to be secure. The unit is sitting correctly now, but Im ordering the handle to resolve the issue.; ordrng 1 W10783284 (RC handle)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Dudley, MA 01571

Amanda R.

Job Details: 07/14/2023

Complaint not cooling in ff section damper holes in freezer clogged with ice build up removed ice defrost drain not clogged doors sealing normally ; dspstn on spec-tagged invntry: 1 WP488881 WASHER

We serviced a

WHIRLPOOL DRYER

Model WED5620HW0

Near Putnam, CT 06260

Amanda R.

Job Details: 07/14/2023

Replaced console tested operation normal

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Shrewsbury, MA 01545

Chris B.

Job Details: 07/14/2023

Replaced part and unit running working normal. Verified that the wash arms are turning and washing properly. Dishwasher is working properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HB07

Near Millbury, MA 01527

Chris B.

Job Details: 07/14/2023

Replaced part and unit running normal. Fan and lights are working correctly.

We serviced a

SAMSUNG REFRIGERATOR

Model RF31FMEDBBC/AA

Near Mansfield, CT 06250

Amanda R.

Job Details: 07/14/2023

Not making ice or cooling good in ff section different company came and replaced y clips ice bin and ff evaporator cover ice box needs to be siliconed completely and ice maker and control and auger needs to be replaced lowered freezer temp to -2 ; rqstng P&A on 1 Da97-15217d (Ice maker) and 1 Da97-12540g (Auger) and 1 Wp482338 (Silicone) and 1 Da92-00484c (Control) and 1 Da97-13850a (Valves)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Killingly, CT 06239

Angel R.

Job Details: 07/14/2023

"Installed IM, tested ok."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/14/2023

"I replace the gear case, cam assembly drive belt, spanner nut agitator, and screw. And calibrated washing machine. No additional issues found no leaks. Washing machine sounds completely normal. ; dspstn on spec-tagged invntry: 1 WPW10006384 BELT and 1 W11449840 GEARCASE"

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/14/2023

Complaint washing machine leaking found washing machine severely out of balance. Upon arrival I pressure tested washing machine found no leaks with washing machine. I am assuming due to balance issue. It may have been overspray causing water to leak. No issues with gearcase. No issues with water valve assembly no issues found with washing machine after leveling feet.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Huntersville, NC 28078

Mark C.

Job Details: 07/14/2023

Installed and formed new gasket defrosted unit. Unit is fully operational.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Huntersville, NC 28078

Mark C.

Job Details: 07/14/2023

Unit is showing an F6E1 an unresponsive user interface error replaced Ui unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB00

Near Huntersville, NC 28078

Mark C.

Job Details: 07/14/2023

Unit is not dispensing due to a blocked water filter. Left part with customer and instructed customer to purchase a replacement filter. Unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near Iron Station, NC 28080

Mark C.

Job Details: 07/14/2023

Installed new reservoir assembly unit is fully operational.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Mint Hill, NC 28227

Vincent O.

Job Details: 07/14/2023

Sr# 7736856581. No problem found with unit. Flames are not yellow. Flame tips intermittently flicker orange. This is likely due to dust particles in the ambient air. Documented with pics and tech line. All functions check ok. Unit is operating properly.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Watertown, CT 06795

Jimmy R.

Job Details: 07/14/2023

Installed new sump and motor ran machine thew a wash cycle and unit is now washing and operating properly. Secured drain hose with a loop due to kay8ng on ground also secured unit to stop from moving ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

MAYTAG WASHER

Model MVWX700XL2

Near Dallas, NC 28034

Mark C.

Job Details: 07/14/2023

Customer states unit makes a noise like something is catching. Placed unit into rinse spin found units transmission to be making a periodic rubbing. Noise. Quoted 625.88. Customer is not going with repair.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Charlotte, NC 28214

Robert A.

Job Details: 07/14/2023

Cx complaint that the units upper rack piece is splitting. I inspected the unit to confirm the complaint. I found the pivot clip and guard clip are splitting not able to hold their position. They will need to be replaced. Im ordering the parts for the return visit.; ordrng 1 WPW10082853 (Rack clip) and 1 W10919676 (Guard rack clip)

We serviced a

GE REFRIGERATOR

Model GDE21ESKGRSS

Near Enfield, CT 06082

Gary V.

Job Details: 07/14/2023

"Inspected and found no frost pattern, found compressor shutting down on overload, quoted for compressor replacement and they will call if wants repaired."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Southington, CT 06479

Jimmy R.

Job Details: 07/14/2023

"Ran dryer and found unit shaking out of control and making an awful grinding noise, removed drum and found rollers disintegrated causing machine to make all the noise. Replaced rollers and belt with kit cleaned out unit lubed rollers and new idler pulley found wile vacuuming vent for lint screen blocked cuaing poor ventilation, vacuumed out lint housing and venting ran cycle and all operations now working to specs ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Southington, CT 06489

Jimmy R.

Job Details: 07/14/2023

"Checked over unit and found no cooling in fridge section and freezer staying semi cold down low, found ice building up on evap cover due to unit not defrosting. Melted all ice and found brown heater wire had never been clipped in causing it to pull from connection when ice built up, reattached heater wire and unit is now defrosting and operating to specs"

We serviced a

WHIRLPOOL MICROWAVE

Model IBMS1455WW0

Near Newington, CT 06111

Ruben C.

Job Details: 07/14/2023

Replaced button holder and turntable motor motor still not turning would be control issue cust is not going for any further expense leaving it the way it is

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Dallas, NC 28034

Mark C.

Job Details: 07/14/2023

Installed new harness unit is fully operational

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Mount Holly, NC 28120

Mark C.

Job Details: 07/14/2023

Installed new cam and belt placed unit into test function ran agitate and spin unit is fully operational with abnormal noises.; used 1 W10006384 (Belt) from stock

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Southington, CT 06489

Jimmy R.

Job Details: 07/14/2023

"Tested oven and found bake cycle would not stay on found when lighting unit would light keep clicking then shut off never heating up. Checked broil and gas is flowing and staying on during a broil cycle, checked ignitor wile heating up and found ignitor spark jumping this is causing unit to think its not lit and then shutting down ignitor cracked. Replaced ignitor and unit is now heating and operating to specs, customer had been having issue even with old oven advised to checked electrical and add a surge protector on outlet may help ."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Huntersville, NC 28078

Mark C.

Job Details: 07/14/2023

Installed new controls unit is fully operational.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Fort Mill, SC 29708

Mitch H.

Job Details: 07/14/2023

"Found 2 lights lit on control but no response from any key press. Unplugged dryer for one minute. Plugged back in, dryer now working. Ordering control.; ordrng 1 W11618916 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Rockwell, NC 28138

Vincent O.

Job Details: 07/14/2023

Found drain tube frozen and unit leaking from drain extension. Order and replace extension. ; ordrng 1 W11084807 (extension)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Fort Mill, SC 29715

Mitch H.

Job Details: 07/14/2023

"Replaced control, ran DLMS calibration. Ran diagnostics cycle, all tested good. Ran component test for water valve, agitate and spin, all operating properly.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Meriden, CT 06451

Jimmy R.

Job Details: 07/14/2023

"Tested washer and found unit would not start a cycle found unit would come on and just sit then end never sensing, ran diagnostics and found errors F7e3 engagement failure F7e4 basket reengagement failure checked actuator wile running a test cycle and actuator not moving causing unit to not sense and start. Replaced actuator recalibrated and unit is now sensing and washing properly ; used 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Easthampton, MA 01027

Mike K.

Job Details: 07/14/2023

"Cs complaint is that the timer does not advance on any setting. Tested on timed dry.Ran for 5 minutes. Did not advanceReplaced timer and ran for another 5 minutes on timed dry, advanced properly; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Weddington, NC 28104

Jeff L.

Job Details: 07/14/2023

Pd check # 10690 $ 933.03 total for both repairs.Found damper assembly making noise needs to be replaced; ordrng 1 WPW10594329 (Damper assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/14/2023

"Tested unit and found ice maker over flowing and not making ice, found ice building up on bottom of ice container due to water fill on ice maker blocked causing water to over flow when filling making the ice form on bottom of bin. Removed ice maker and removed ice from fill tube and blockage reinstalled unit and cycled ice maker, found unit now filling properly checked connections on top of cabinet and it is dry, advise customer to give unit 25 hrs so ice can be made"

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Waterbury, CT 06708

Jimmy R.

Job Details: 07/14/2023

"Checked over unit due to machine and stopped working with no power only pump was running no cntrl, customer checked unit after a day and machine was back on and running. Ran diagnostics and found no errors in unit ran machine thew a self test and all thermistor are good pumps are running and unit is cooling and forming ice. Wile running noticed water not traveling over ice properly found only running on one side, cleaned fill tube and holes on fill line water is now running properly. Checked cntrl for loose wires and all wires are tight, Advised customer could not find any issues with unit I cleaned water inlet so water will roll over ice correctly advised to keep an eye on unit and if any issue call back as of now unit is running to specs"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 07/14/2023

"Installed new ignitor and harness heated oven to 350 degrees and oven is now lighting right away and getting to temp, let oven sit and unit is coming back 9n and relighting properly, all functions now working to factory specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fort Mill, SC 29708

Mitch H.

Job Details: 07/14/2023

"Removed shelves, drawers and air tower, replaced damper. Reassembled, tested, damper operating properly and quietly."

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBSR/AA

Near Wilbraham, MA 01095

Roger R.

Job Details: 07/14/2023

Unit has frozen ice maker room. Needs retrofit kit DA82-026991 $463.25 plus $279 complex labor rate and any taxes due. ; dspstn on spec-tagged invntry: 1 DA97-13718C ICE MAKER UNDER 25 CUBE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near West Springfield, MA 01089

Roger R.

Job Details: 07/14/2023

"Found unit has frost clog in refrigerator section, freezer cold checked and found a service pointer for this issue. Pointer number W11376817A This addresses this issue and covers the replacement of the main control and the evaporator cover. Use S code S15330. Ordering new cover and control board. Office will call when parts are available to schedule return visitUNIT MUST BE UNPLUGGED CLEANED AND DEFROSTED FOR MINIMUM 48 hours with all door open. COLLECT TRIP,CHARGE ON RETURN VISIT. $129 due p&l paid by manufacturer ; rqstng P&A on 1 W10889841 (Cover, evaporator) and 1 W11389713 (Control, main), ordrng 1 2TIMEFRAME (French door refrigerator evaporator cover repair)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Stafford, CT 06076

Amanda R.

Job Details: 07/14/2023

Replaced both rails for bottom drawer in freezer

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 07/14/2023

Found ice build up on front part of reeder evap causing poor air flow into ice maker. Cleared away ice and ran test 4 found even frost pattern. Please allow 24hrs for temps to stabilize. Looks like the door wasnt closed properly causing frost.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28216

Robert A.

Job Details: 07/14/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Worcester, MA 01609

Angel R.

Job Details: 07/14/2023

"Installed valve, tested ok.; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 07/14/2023

Installed new gasket. All checks ok.

We serviced a

SAMSUNG RANGE

Model FE710DRS/XAA

Near Concord, NC 28025

Vincent O.

Job Details: 07/14/2023

Switch has gone bad and will need to be replaced. The eye that it controls worlds fine. Customer does not wish to repair.

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ1

Near Agawam, MA 01030

Mike K.

Job Details: 07/14/2023

"Cs says unit is out spinning or agitating.Ran self test. Did agitate and spin for me, grinding in spin, has a bad bearing/gearcase assyDenied repair. Collected for service call"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hartford, CT 06106

Ruben C.

Job Details: 07/14/2023

Checked unit found drain pump harness loose reinstalled tested operation normal

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Somers, CT 06071

Gary V.

Job Details: 07/14/2023

"After diagnosing Tuesday as broken main acu and customer was quoted for repair. Arrived today and found unit was brought to the garbage dump by customer and thrown off truck, damaging cabinet and entire unit beyond repair before he realized he had a service plan, unit is no longer repairable. Sending main acu back for credit."

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Ellington, CT 06029

Gary V.

Job Details: 07/14/2023

Installed new frame and tested fine.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV01

Near Dudley, MA 01571

Chris B.

Job Details: 07/14/2023

Replaced part and unit working normal.

We serviced a

WHIRLPOOL RANGE

Model WFG530S0ES0

Near Grafton, MA 01560

Chris B.

Job Details: 07/14/2023

Complaint that the unit is not heating properly. Found that the oven is heating up over 420* and not at proper temperature. Everything else works great. Oven sensor is good. Bad control board. Quoted parts and labor. Customer will think it over. Did a temperature adjustment on the oven to -30* and customer will try it that way. Found oven door coming apart on the right top corner that I made customer aware of it too. Collected trip fee.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Worcester, MA 01605

Chris B.

Job Details: 07/14/2023

Replaced all parts and washer running normal. No leaks detected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBRS19KTMS2

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 07/14/2023

Not making ice. Found proper temps. Found 120vac at icemaker. Tried cycling but its not advancing needs new icemaker. ; ordrng 1 D7824706Q (Icemaker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 07/14/2023

Dishwasher leaking. She said it was leaking from bottom and there was lots of suds. Ran self test and found all checks ok. Recommend using finish soap pods.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GR2FHMXVB00

Near East Granby, CT 06026

Gary V.

Job Details: 07/14/2023

"Inspected and found ice build up again, cleared and cleaned ice, also found door and gasket defective, quoted and they will call. Ice build up is resolved now though. No extra charge, 30 days on previous repair."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Charlotte, NC 28216

Robert A.

Job Details: 07/14/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Charlotte, NC 28209

Jeff L.

Job Details: 07/14/2023

Replaced water valve and ice maker jumped ice maker it filled to correct capacity and cut off. At this time unit is running and checked ok(Call complete))

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Wales, MA 01081

Amanda R.

Job Details: 07/14/2023

Not advancing through cycle just hums and then goes to done quoted for run capacitor

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Worcester, MA 01602

Amanda R.

Job Details: 07/14/2023

Making a squealing noise idler pulley bearing bad replaced idler pulley ; used 1 279640 (IDLER PULLEY) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Shrewsbury, MA 01545

Amanda R.

Job Details: 07/14/2023

It cooled down and froze and started making ice for one day then temps rose to 20 in freezer and 45 in ff section compressor running but very quiet pressurized system with 140psi of nitrogen no leaks replaced compressor and Uv filter set temps at recommended ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV and 1 WPW10507886 COMPRESSOR

We serviced a

KITCHENAID COOKTOP

Model KGCS166GSS07

Near Fort Mill, SC 29715

Mitch H.

Job Details: 07/14/2023

"Attempted to remove cooktop to access switches. All burner screws corroded and heads breaking off. Cannot get bit on screws in two burners, will have to drill them out. Requesting P&A for screws and orifice holders. Due to work involved also requesting 2X time.; rqstng P&A on 10 WP3368921 (Burner screw)s and 2 WPW10128448 (Orifice holder)s and 1 WPW10155786 (Orifice holder) and 1 WPW10128451 (Orifice holder) and 1 WPW10128450 (Orifice holder) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Charlotte, NC 28269

Robert A.

Job Details: 07/14/2023

"Cx complaint that the unit is making a rattling noise while it runs and not making ice. I inspected the unit to confirm the complaint. I found the noise is not present, the cx has a video. The noise is from the evap fan scraping ice, most likely from the door propped open since its not occurring now. Concerning the ice production I ran multiple tests: 57,56,45 and 36. All tests passed except 45 (IM fill test). The valve engaged but no water entered the IM. The unit needs a new IM fill tube heater. Im ordering the part for the return visit.; ordrng 1 W11087201 (Fill tube heater)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Charlotte, NC 28262

Vincent O.

Job Details: 07/14/2023

Installed new start button

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JS3

Near Charlotte, NC 28262

Vincent O.

Job Details: 07/14/2023

Observed damaged to cooktop glass. ; ordrng 1 W11178791 (Cooktop glass)

We serviced a

GE REFRIGERATOR

Model GFSS6KEXCSS

Near Westfield, MA 01085

Mike K.

Job Details: 07/14/2023

"Rf still at 40, fr not cooling. Found Evap with no frost on it. Found fr thermistor reading over 5kohm at room temp. Display showing fr temp at 3 degrees while being over 50.Quoted for thermistor/ labor and estimate good for 7 days"

We serviced a

FRIGIDAIRE RANGE

Model FGGF3036TFE

Near Westfield, MA 01085

Mike K.

Job Details: 07/14/2023

"Complaint of smelling gas fumes, tenant on premises didnt know much beyond that.Checked unit with electronic leak detector, all burner orifaces checked, bake and broil oriface checked. Regulator and each connection checked. Check gas line from house to unit. No gas detected.Gas line was turned off, turned on and checked everything again. No leaks detected, operated each burner, and bake and broil. All operating fine, checked for leaks after operation and found none.Preheated to 350 fine.Verified operation of detector turning on burner without igniting.With everything turned off, checked once more and no leaks detected.Normal to have a smell of gas in igniter operation and a different odor of gas burning during operation. Everything seen and smelled during testing was normal.As it was the way it was on arrival, turned gas off at completion of tests.Service call pre-collected."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Holyoke, MA 01040

Mike K.

Job Details: 07/14/2023

Replaced thermostat and verified operation on timed dry

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Easthampton, MA 01027

Mike K.

Job Details: 07/14/2023

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Springfield, MA 01104

Roger R.

Job Details: 07/14/2023

Found unit has a bad actuator. Replaced and checked. All okay. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW

Near Springfield, MA 01109

Roger R.

Job Details: 07/14/2023

"Found unit has a bad shifter and cam. Replaced both items and checked. All okay. ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW3

Near Springfield, MA 01118

Roger R.

Job Details: 07/14/2023

Found drum supports worn and noisy. Replaced with new dryer maintenance kit. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

SAMSUNG WASHER

Model WA50M7450AW/A4

Near Chicopee, MA 01013

Roger R.

Job Details: 07/14/2023

"Found unit not draining and also water at edge of washer base, this looks like water thrown over the top of the tub during spin. Unit will need a new drain pump DC31-00187A $189.99 plus $239 labor charge. ; ordrng 1 DC31-00187A (Pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Charlotte, NC 28213

Robert A.

Job Details: 07/14/2023

Cx complaint that the units LED light are dim and some completely out. I inspected th unit to confirm the complaint. I found the FC LED blown causing the top LEDs in the RC to go dim. I replaced the FC LED and tested the unit for the cx. The unit is working as designed. Repair is covered by the service pointer and Scode.; used 1 W10695459 (LED module) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Charlotte, NC 28205

Robert A.

Job Details: 07/14/2023

"Cx complaint that the unit had a thermal event and damage multiple components. I inspected the unit to confirm the complaint. The thermal event started from the control board based on the soot and melted parts. The unit would need multiple new parts to fully resolve the issue. A control board, ui panel, entire harness, door panel, inner door, insulation, detergent dispenser & door switch. I quoted the cx for the cx for the repair.; ordrng 1 W10903576 (Ui panel) and 1 W11256107 (Control clip) and 1 WPW10653840 (Door switch) and 1 W10854225 (Control board) and 1 W10908291 (Inner door) and 1 W11027902 (Harness) and 1 W10861000 (Detergent dispenser) and 1 W11116870 (Control bracket) and 1 W10900374 (Panel) and 1 WPW10073520 (Insulation)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Charlotte, NC 28215

Vincent O.

Job Details: 07/14/2023

Found filter bracket and cover not aligning properly to lock in. Replaced bracket and cover. All functions check ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Rock Hill, SC 29732

Mitch H.

Job Details: 07/14/2023

"Replaced valve, tested, operating quietly and properly. No unusual noises or chattering. Customer had water pressure checked by the city, running at 65 psi. According to Chris with tech line pressure at 90 psi or above can cause the issue customer was having but pressure is below that.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

We serviced a

AMANA RANGE

Model ACR4303MMS0FOUND

Near Charlotte, NC 28227

Vincent O.

Job Details: 07/14/2023

Installed new parts. Took picture.; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Mint Hill, NC 28227

Vincent O.

Job Details: 07/14/2023

"Found lights working. No issue. In speaking with customer, determined that the light issue was caused by improper seal freezing switch closed. Found ice maker not making ice due to frozen fill tube. Heater open. Order and replace heater and valve. ; ordrng 1 WPW10341329 (Valve) and 1 W11087201 (Heater)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHD2368TF8

Near East Granby, CT 06026

Gary V.

Job Details: 07/14/2023

"Inspected and found condenser fan blade became dislodged from condenser motor, reinstalled and cycled, tested fine. Informed Customer about leaky water line connection and she said she would get resolved."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089HEP3

Near East Granby, CT 06026

Gary V.

Job Details: 07/14/2023

"Inspected and found left side ff door not closing properly and replaced hinge shims, and tested fine now.; used 2 WP487576 (E) from stock"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 07/14/2023

"Customer complained unit not spinning. Found hub and gearcase splines shot. Weds gearcase and hub. ; rqstng P&A on 1 W11454738 (Gearcase), ordrng 1 W10528947 (Hub) and 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL DISHWASHER

Model JDB9800CWP2

Near Weddington, NC 28104

Jeff L.

Job Details: 07/14/2023

Customer paid check # 10690Found unit continuously running unit has bad control board and thermostat both need to be replaced for a good repair.; ordrng 1 W10866121 (Control board) and 1 WPW10195091 (Limit thermostat)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Weddington, NC 28104

Jeff L.

Job Details: 07/14/2023

Replaced drum in dryer run unit thru all components check unit ran and checked ok(Call complete)

We serviced a

JENN-AIR OVEN

Model JDRP548HL01

Near Charlotte, NC 28226

Jeff L.

Job Details: 07/14/2023

Met Ryan on job he is ordering parts for oven.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Charlotte, NC 28277

Jeff L.

Job Details: 07/14/2023

"Replaced All 3 parts when testing the washer it still made a loud squeaking noise. I rechecked the installation of gear case and everything is good. If I take wash plate off the unit stops making noise, I spoke with (Chris) at tech support and he recommended replacing the inner basket and hub. I ordered part#W10528947 and part#W11172199 and will advise customer to call us when basket arrives.; ordrng 1 W10528947 (Hub) and 1 W11172199 (Inner basket)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Iron Station, NC 28080

Mark C.

Job Details: 07/13/2023

Units lower trim is broken off leaving sharp corners. ; rqstng P&A on 1 W11598202 (Trim)

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Coventry, CT 06238

Amanda R.

Job Details: 07/13/2023

"Called tech support Fluorescent lights baby monitor nothing plugged in on same outlet sr7736852412 order main wire harness ; rqstng P&A on 1 W11666463 (Harness), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Stanley, NC 28164

Mark C.

Job Details: 07/13/2023

Awaiting the arrival of the switch schedule once parts arrive.; O-emld tckt

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