We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSS00
Near Prospect, CT 06712
Jimmy R.
Job Details: 11/17/2023
"Removed old harness and found right side harness and switch faulty switch broken and not making a connection, reinstalled all parts and same issue unit erroring out f6e8 went threw harness and found no light coming on in microwave cabinet checked power to light and not power checked power at door switches and no power found power coming into appliance manager but not coming out past relays will try and replace appliance manager and thats it advised when in we would call for return visit I need more time plz and oven dolly to be safe ; ordrng 1 W10915648 (Control)"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Ellington, CT 06029
Gary V.
Job Details: 11/17/2023
"Inspected and found f21 fault, found no drain system obstructions and reset controls and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near York, SC 29745
Mitch H.
Job Details: 11/17/2023
Removed and replaced valve. Ran component test to check valve operation. Valve actuated properly. Flow rate from valve is low. Supply valves at wall will not shut off. Customer held hoses crimped while I changed valve. Advised her that she will need to have wall valves replaced and hoses checked to ensure proper operation of washer.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Manchester, CT 06040
Amanda R.
Job Details: 11/17/2023
"Replaced both controls condenser fan running compressor wont turn on fixed leds needs new compressor ; rqstng P&A on 1 W10832994 (Compressor), dspstn on spec-tagged invntry: 1 W11683242 LED MODULE , states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Manchester, CT 06042
Amanda R.
Job Details: 11/17/2023
Replaced door gasket ; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near Bolton, CT 06043
Amanda R.
Job Details: 11/17/2023
Replaced console programmed model tested all functions
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Coventry, CT 06238
Amanda R.
Job Details: 11/17/2023
Not advancing past wash on well water has house filter sediment in both hot and cold inlet screens cleaned out operation normal
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hartford, CT 06112
Chuck M.
Job Details: 11/17/2023
Customer complaint is that nothing working on range. Plugged in range and it trips GFCI. Inspected and found lamp socket is causing it to trip. Removed bulb and tested. Cooktop and oven is working. Ordered lamp socket. ; ordrng 1 W10856866 (sockt-lite)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Belchertown, MA 01007
Chris B.
Job Details: 11/17/2023
Complaint that the refrigerator is not cooling at all. Found bad compressor. Start device would turn on and off. Using spare start device stayed on for around 5min longer but compressor got very hot to the touch and test start device shut down as the older part did. Will order parts for a return visit. Customer ask if the unit can be serviced asap coming up the holiday next week.; ordrng 1 W11557425 (Compressor Kit) and 1 W11504416 (Lock Coupler) and 1 W11504431 (Coupler) and 1 W11506635 (Coupler) and 1 W11506635 (Coupler) and 1 ProcessingTube (W11506635) and 1 R600a (R600a) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL DRYER
Model WHD862CHC2
Near Amherst, MA 01002
Chris B.
Job Details: 11/17/2023
Complaint that the lint screen is cracked and would pop out during dry time. Found broken housing and lint screen. Took pics of broken housing causing the lint screen to break at the corners. ; ordrng 1 W11211470 (Housing) and 1 W11483547 (Lint Screen)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Hadley, MA 01035
Chris B.
Job Details: 11/17/2023
Complaint that the second unit is not drying properly like the first one. Found cold water in the dishwasher after doing the first diagnostic cycle. Took like 5min for hot water reach the sink and the unit. Mentioned to the customer that the heating element is working correctly and no error codes present on this second unit too. Customer will need to run the hot water before running both dishwashers as explained in user guide handbook. Found no issues with the unit.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Chicopee, MA 01013
Roger R.
Job Details: 11/17/2023
Found evidence of motor pulley rubbing on drip tray under washer. Belt guard not installed and of missing. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Chicopee, MA 01020
Roger R.
Job Details: 11/17/2023
Installed both new doors. Adjusted leveling legs also.
We serviced a
ROPER WASHER
Model RTW4440VQ1
Near Ludlow, MA 01056
Roger R.
Job Details: 11/17/2023
Upon attempting to replace water valve on washer found unable to turn water off at wall or at meter. Unable to replace valve at this time. Customer to have house plumbing issues addressed and will call to reschedule repair. ; dspstn on spec-tagged invntry: 1 WPW10144820 VALVE
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2.
Near Westfield, MA 01085
Mike K.
Job Details: 11/17/2023
Replaced spark module and oven heating fine. Preheated to 350 with no issue. Ignited 10 times in a row with no issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Wilbraham, MA 01095
Roger R.
Job Details: 11/17/2023
"Unit has discolored area around the vent area. Will order new door panel assembly. ; ordrng 1 W11461694 (Panel, door)"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS05
Near South Hadley, MA 01075
Chris B.
Job Details: 11/17/2023
Replaced part and unit door now is aligned and shutting properly. Customer mentioned that the crisper drawer is not closing properly. Found slider spring not closing like the right drawer is. Will order parts for a return visit. ; ordrng 1 W11409809 (Right Pantry Adapter) and 1 W11397195 (W11397195)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near South Hadley, MA 01075
Chris B.
Job Details: 11/17/2023
Upon removing the old door switch the lining cracked and the insulation was stuck on the switch and wires compromising the repair. Call Whirlpool and unit is deemed unrepairable. SR#7737816939 Whirlpool will contact customer.
We serviced a
SAMSUNG RANGE
Model NX58K9500WG
Near Middletown, CT 06457
Jeremy B.
Job Details: 11/17/2023
Right front burner not lighting. Found clogged orfice . Cleaned and tested all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Hebron, CT 06231
Jeremy B.
Job Details: 11/17/2023
Wash motor running weak and wash arms not turning. Installed new motor sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Springfield, MA 01118
Roger R.
Job Details: 11/17/2023
Found unit noisy and vibrating during heating cycles. Unit need a new transformer. Will order and return to install. Requesting a second person helper as OTR microwave. ; ordrng 1 W11446747 (Transformer) and 1 Twomanjob (Helper required)
We serviced a
KENMORE REFRIGERATOR
Model 253.6419240D
Near Springfield, MA 01109
Roger R.
Job Details: 11/17/2023
Found unit with compressor running and fans running but no cool. This indicates a failed sealed system.Due to age and condition of unit it is recommended to replaced refrigerator.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ0
Near Bristol, CT 06010
Ruben C.
Job Details: 11/17/2023
Checked unit found screws have been drilled into sides of unit this can cause leaking and it has voided the warranty will will not be responsible for repairing this unit
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near East Windsor, CT 06088
Gary V.
Job Details: 11/17/2023
"Inspected and found belt broken, replaced and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC , used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28269
Robert A.
Job Details: 11/17/2023
I installed the ordered part and tested the unit for the cx. The ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near York, SC 29745
Mitch H.
Job Details: 11/17/2023
Tested and found the oven burner igniting properly. Reaches proper temp but doesnt cycle correctly. Ordering gas valve and control. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11449506 (Valve) and 1 W11620570 (Control)
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Bessemer City, NC 28016
Ryan S.
Job Details: 11/15/2023
"Retuned to install valve, installed valve and ran service mode to test function all functions including valves working properly , showed customer. verified proper operation."
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Marshville, NC 28103
Jonathan J.
Job Details: 11/15/2023
Screen keeps glitching out ending itself water under ui on screen water dripping from door I found vent restriction I found relay motor sticking after cycle had sounded drum keeps spinning. Unit will need ui and control to fix. Customer declined repair is going to replace unit as issue has been occurring for a very long time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Worcester, MA 01610
Amanda R.
Job Details: 11/15/2023
Complaint Freezer was freezing ff section was not cooling damper was open when I plugged unit back in evaporator fan running replaced damper temps were maxed out set at recommended
We serviced a
WHIRLPOOL OVEN
Model MET8800FZ00
Near Killingly, CT 06241
Amanda R.
Job Details: 11/15/2023
Replaced infinite switch tested operation normal
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Pomfret, CT 06259
Amanda R.
Job Details: 11/15/2023
"On well water checked in,etc screens customer has house filter ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Southbridge, MA 01550
Angel R.
Job Details: 11/15/2023
"Unit was not getting proper voltage, was able to flip the breaker and get machine up and running after testing a few components. Tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Charlton, MA 01507
Angel R.
Job Details: 11/15/2023
"Compressor running a lot customer says, found frost ball in right hand side of evap by cap tube. Also found thermistor in wrong spot. Placed thermistor in correct location. Adjusted setting after thawing out ice ball. Checked condenser for dust, vacuumed as much as possible. Advised customer keep an eye on unit, may need sealed system tech.; cstmr sgnd Dsclmr"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Dudley, MA 01571
Angel R.
Job Details: 11/15/2023
"Control board was not responsive, was able to put unit in diagnostics and calibrate as well as run diagnostics cycle and check for error codes. Found no error codes initially. Found Gearcase is staring to leak a bit and basket has some play to it. advised customer eventually it will need replacing of both Gearcase and hub also washplate. Customer will likely buy new unit based on quote price to repair."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Webster, MA 01570
Angel R.
Job Details: 11/15/2023
"Basket is loose, will need new washplate, hub and possibly Gearcase. Quoted customer on parts and labor, he decided to buy something new."
We serviced a
SAMSUNG RANGE GAS
Model NX58K9500WG/AA
Near Enfield, CT 06082
Gary V.
Job Details: 11/15/2023
"Inspected and found bake igniter worn out,replaced and cycled to temp, tested fine now.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HWO
Near Plainville, MA 02762
Aimee Z.
Job Details: 11/15/2023
F3e3 spin restriction by water needs new valve Also worn suspension rodsTested with load of towelsBounced all over place ; ordrng 1 W11400156 (Suspension rods) and 1 W11165546 (Water valve) and 1 W11676811 (Harness)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Foxborough, MA 02035
Aimee Z.
Job Details: 11/15/2023
Found a error code for the shifter Found the wash plate tips worn rounded and the Gear-case is stripped and found hub stripped .Also the tub is hanging low needs new suspension rodsWasher in bath room Cust would need to remove door and move washer out of bathrooms Unserviceable where sits took photos; ordrng 1 W11454372 (Gearcase) and 1 W11217817 (Suspension rods) and 1 W10528947 (Hub) and 1 W10919191 (Wash plate) and 1 W10913953 (Shifter)
We serviced a
ADMIRAL WALL OVEN
Model WOS51EC7AW01
Near Enfield, CT 06082
Gary V.
Job Details: 11/15/2023
"Inspected and found latch assy no longer unlocking, will order and return.; ordrng 1 W10883049 (Latch assy)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Brookfield, MA 01506
Angel R.
Job Details: 11/15/2023
Called and spoke to customer explained how far away I was and arrival time. Customer will need to reschedule. ;
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Coventry, CT 06238
Amanda R.
Job Details: 11/15/2023
43 64 21 errors complaint randomly wont drain raised drain hose higher then port under sink ran automatic test
We serviced a
WHIRLPOOL WASHER
Model WF7500VW2
Near Plainville, CT 06062
Jeremy B.
Job Details: 11/15/2023
Customers complaint is washer not spinning out. Ran diag found f13 error code door lock errror code. Ran through all steps in diag and all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Monroe, NC 28112
Jonathan J.
Job Details: 11/15/2023
I replaced all previously order parts upper icemaker hasnt started working since last visit lower icemaker is still leaking. Upon arrival I leveled refrigerator after replacing icemaker found higher than expected. Water pressure upon arrival may be the cause of overspray in lower icemaker. No additional issues found or seen at this time with refrigerator. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Charlotte, NC 28214
Robert A.
Job Details: 11/15/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Coventry, CT 06238
Amanda R.
Job Details: 11/15/2023
The leds not working in ff section freezer leds working the right ff door gasket is ripped ; ordrng 3 W11470191 (Led)s and 1 W11456682 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/15/2023
Found fridge tapped to hot water and the water was getting hot when dispensing. Advised customer to get water tapped to cold line and took vibration out of back panel to kill the vibration noise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/15/2023
Replaced all parts ordered. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Plainville, CT 06062
Jeremy B.
Job Details: 11/15/2023
Drain pump keep running after wash. Was able to cancel and run self test and calibration all checks ok.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS0
Near Charlotte, NC 28208
Robert A.
Job Details: 11/15/2023
Cx complaint that the units fan is not working. I inspected the unit to confirm the complaint. I found the fan activates but the fan blade is not rotate to propel air. I removed the MW from the cabinet. I found the screws holding the fan flap in place are too long. The screws are making contact with the fan blades. I replaced the screws with smaller ones and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Worcester, MA 01605
Angel R.
Job Details: 11/15/2023
"Found latch broken, when removing panel noticed several roaches on machine. Customer will need to get pest control out before unit can be serviced."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Oxford, MA 01540
Angel R.
Job Details: 11/15/2023
"Replaced control, tested thermistors and they are both ok. Tested ok."
We serviced a
WHIRLPOOL RANGE GAS
Model WGG745S0FS02
Near Coventry, CT 06238
Amanda R.
Job Details: 11/15/2023
the Left grate is broken the console is bubbling the bezels dont stick anymore the lower oven is taking longer to cook needs new ignitor for lower oven; rqstng P&A on 1 W11449099 (Grate) and 5 W11188712 (Bezels)s and 1 W10879587 (Control) and 1 WPW10324738 (Ignitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Charlotte, NC 28208
Robert A.
Job Details: 11/15/2023
"Cx complaint that the unit is leaking water onto the top shelf. I inspected the unit to confirm the complaint. I found the damper door opens and closes fine in test 9. The damper door is not sealing well, I applied permagum along the edge to seal the cold air from the FC. I tested the unit for the cx, the unit is working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Charlotte, NC 28208
Robert A.
Job Details: 11/15/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Charlotte, NC 28269
Robert A.
Job Details: 11/15/2023
Cx complaint that the unit is not spinning. I inspected the unit to confirm the complaint. I found no error codes and ran multiple service cycles. All components passed with no issues. The unit has a spin modifier button that needs to be turned on to activate the spin function during cycles. The unit is working as designed.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX10
Near Waxhaw, NC 28173
Jeff L.
Job Details: 11/15/2023
Replaced ice maker unit ran and checked okCall complete
We serviced a
JENN-AIR COOKTOP
Model JEC4536BB00
Near South Windsor, CT 06074
Gary V.
Job Details: 11/15/2023
"Concern not keeping hot enough and display flickering and then shutting off completely, ui board and appliance manager is not communicating properly, will submit estimate and call with return date.; rqstng P&A on 1 WPW10491766 (Main appliance manager) and 1 WPW10260060 (Transformer board) and 1 WPW10545377 (Ui board)"
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Enfield, CT 06082
Gary V.
Job Details: 11/15/2023
"Inspected and found f5e3 fault for lid lock, replaced lid lock and cycled, tested fine.; used 1 W11394572 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellington, CT 06029
Gary V.
Job Details: 11/15/2023
"Arrived and found full frost pattern and compressor working properly with no ice ball on evap, replaced defective controller and thermistor causing freezing in ff compartment, cycled back on and tested fine. Please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11580057 COMPRESSOR R600A , and 1 WPW10384183 THERMISTOR"
We serviced a
GE OVEN
Model P2S975SEP3SS
Near East Longmeadow, MA 01028
Roger R.
Job Details: 11/15/2023
Installed new main control and temperature sensor.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Springfield, MA 01108
Roger R.
Job Details: 11/15/2023
Unit has bad rollers. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Chicopee, MA 01013
Roger R.
Job Details: 11/15/2023
Not home At this time
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Springfield, MA 01104
Roger R.
Job Details: 11/15/2023
Replaced failed heater element. All checks ok; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Springfield, MA 01119
Roger R.
Job Details: 11/15/2023
Found drum bearing was not installed properly and damaged. Will need a new bearing. Will order and return to install. ; ordrng 1 279441 (Bearing drum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Springfield, MA 01151
Roger R.
Job Details: 11/15/2023
"Unit under extended warranty from rent a center. Found unit not defrosting properly. Initiated defrost in diagnostics and heater works ok. Will need new control. ; rqstng P&A on 1 W11035836 (Control, elec)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Agawam, MA 01001
Mike K.
Job Details: 11/15/2023
"Errors found previously were for a control set issue, wash motor not running, not heating. Replaced control ran normal cycle through fill and into wash fine, cancelled and drained fine."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDC03FVSS5
Near Agawam, MA 01030
Mike K.
Job Details: 11/15/2023
"Replaced heater and limiter. Unit would not come out far enough to reach and could not reach around sump, so sump was removed and reinstalled in process. Ran diagnostic cycle and went through fine, verified unit heating at end of test."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Tolland, CT 06084
Gary V.
Job Details: 11/15/2023
"Installed new door switch and cycled, tested fine now.; dspstn on spec-tagged invntry: 1 W11123941 SWITCH"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near East Windsor, CT 06016
Gary V.
Job Details: 11/15/2023
"Installed new acu and valve, cycled thru diagnostics and tested fine now.; dspstn on spec-tagged invntry: 1 W11165546 VALVE and 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRS325SDHZ01
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/15/2023
"Found freezer block steam tested heater goodNot going into defrost.Checked harness for broken wire noneFan running ; ordrng 1 W11545823 (Harness) and 1 W11449482 (Control), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Rockwell, NC 28138
Vincent O.
Job Details: 11/15/2023
Found drain tube frozen again causing leak. Back panel is rusted and there is void in insulation. Unit will need to be replaced. Instructed customer that issue is not repairable..
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2032TF1
Near East Hartford, CT 06108
Chuck M.
Job Details: 11/15/2023
Installed evaporator fan and it is working. Advised customer to allow time for unit to reach proper temperature.
We serviced a
KENMORE DRYER
Model ="110.84821300"
Near Wethersfield, CT 06109
Chuck M.
Job Details: 11/15/2023
"Customer complaint is that dryer is not heating. Tested voltage, heater, thermostats and motor. All checked ok. Found short on control. Control is NLA."
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/15/2023
Installed new timer and and door switch. If issue returns customer will need second opinion. We have done all we can do. ; dspstn on spec-tagged invntry: 1 WPW10569603 DOOR SWITCH
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WP01
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/15/2023
Found turntable motor out of place again and not spinning. Found new motor received wont turn. Seized. Reordering turntable motor. Part is covered. Call when part arrives.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/15/2023
Arrived at job 12:22 pm knocked and went straight to voice mail. Kelly at office she she called and spoke with landlord and told her tenant should be here. Going to wait a few more minutes then call Kelly back and see what the next step is. The actual address to this 10313 Columbia crest ctChrlt nc 28277
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Charlotte, NC 28277
Jeff L.
Job Details: 11/15/2023
Customer was not shutting the door securely when starting I advised customer to close the door by pushing door shut in the center of the handle until you see the light go off. The unit ran and checked ok. Advised customer if any more problems please give us a callCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Pineville, NC 28134
Jeff L.
Job Details: 11/15/2023
Replaced ice maker unit cycled and filled with water motor was bad on ice maker.. unit ran and checked okCall complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Farmington, CT 06032
Chuck M.
Job Details: 11/15/2023
Customer complaint is that refrigerator is still freezing food in FF section. Ran diagnostics and found refrigerator thermistor reading open. Checked thermistor resistance at harness and it checked ok. Unit needs control board. Ordered control. ; ordrng 1 WPW10746274 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bristol, CT 06010
Chuck M.
Job Details: 11/15/2023
"Customer complaint is that washer had FL error code. Ran diagnostics and found error codes F8e1 long fill. F0e2 oversuds. F5e2 lock failure. Ran manual test cycle and washer filled properly, door is working. Ran regular quick cycle and washer checked ok. Customer leaves water off between uses. Possible that water was not on at start of load causing error. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
WHIRLPOOL WASHER
Model LA5668XTWO
Near Avon, CT 06001
Chuck M.
Job Details: 11/15/2023
Customer complaint is that washer is noisy during spin. Inspected and found cabinet is rusted at the slots that tab to the he frame. Cabinet does not stay in place. Customer will buy new.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near West Hartford, CT 06119
Chuck M.
Job Details: 11/15/2023
Customer complaint is that washer would not start a cycle and displayed call for service. Ran Diagnostics and no error codes found. Ran manual test cycle successfully. Found selector knob between selection. Selected quick wash cycle and washer works properly. Customer mentioned softener was not flushing. Found dispenser with dry softener and siphon cap stuck. Customer cleaned dispenser.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near West Hartford, CT 06107
Chuck M.
Job Details: 11/15/2023
"Customer complaint is that washer is noisy, shakes and walks. Washer is leveled properly. Ran a load of towels and washer filled, washed and spun normal. Washer checked ok. Discussed weight distribution, off balanced loads, water level and load size."
We serviced a
MAYTAG DRYER
Model MGD5630HC0
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/15/2023
Installed new drum and roller kit. Tested and verified proper operation. No gaps. All functions check ok. ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Fort Mill, SC 29715
Jeff L.
Job Details: 11/15/2023
"Talked with tech support they advised to tilt unit back and replace parts however there will be a need for 3 men to complete this job. Mitch is going to order the door for the customer we need to make sure customer gets approval for 3rd tech. Advised customer door will come to the house, once the door is checked for damages call office to schedule coming back out.,3 man job3 man job; ordrng 3 3menjob (3menjob)s and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 2 WP2300868 FITTING 5/16-5/16"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/15/2023
"Found multiple issues. F7e1. Shifter is not shifting properly. Customer also complaining that unit will not stop filling and go to wash. Tested and verified fill issue. Order and replace actuator and control. Customer only has online receipt which does not have model number. Took pic. Using sbweb plus 8weeks for coverage. ; ordrng 1 W11603810 (Control) and 1 W11481722 (Actuator), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W11428524 CAPACITOR"
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/15/2023
Customer complaint is that unit does not complete cycles. Found f7e4 basket reengagement failure. Checked and found slider damaged. Replaced slider. Tested and verified proper operation. All functions check ok. ; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Ludlow, MA 01056
Roger R.
Job Details: 11/15/2023
"Unable to remove basket from the tub. Called techline and was advised to break basket and replaced as well. Will need to order both items and reschedule for later. Returned gear case and wash-plate to office . Will call when parts are available. ; rqstng P&A on 1 W10811957 (Basket) and 1 W11219115 (Tub), ordrng 1 W10734521 (SLIDER), dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11393685 GEARCASE , states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Waterbury, CT 06705
Jimmy R.
Job Details: 11/15/2023
"Checked over unit and found no power at console checked voltage at terminal block and found no power, traced wire and found wire goes into cabinet witch it cut and chewed not allowing power to dishwasher. advised customer on damage to power cord and it will need to be fixed by a professional for unit to work properly. Taped wire so I could test unit and unit is operating found lower wash arm had come loose spraying water in a stream, reattached and unit is washing properly. Removed tape wire and customer will get unit fixed properly"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Waterbury, CT 06704
Jimmy R.
Job Details: 11/15/2023
"Tested washer and found display stuck on and would not turn off, tried to select a cycle and unit would just beep never selecting anything. Unplugged console form main cntrl and tried to reset and unit started to operate then started beeping and stoped operating checked console for any burnt resisters and could not see any issue console Is going bad causing this issue it will need to to be replaced, will order new console parts are special order advised once in we would call for return visit ; ordrng 1 W10911042 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Southington, CT 06489
Jimmy R.
Job Details: 11/15/2023
"Installed new Gearcase,stator, slider and rotor ran unit threw a calibration cycle and unit went threw properly, ran a wash and spin checked all functions and washer is now working to proper specs ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11449841 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Southington, CT 06489
Jimmy R.
Job Details: 11/15/2023
"Checked over unit and found fridge door door popping when opening and customer had found a pice of plastic on ground, found plastic is from the door witch cracked and broke off causing door to drop and almost fall off, placed door back on and advised customer we will order a new door assembly it will be shipped to home and once in we would return and replace door advised to checked door for damage. Ordering one door assembly parts tentative p/a ; ordrng 1 LW10557493 (Door left) and 1 W10481433 (Badge), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/15/2023
"Checked over unit and found ice maker leaving ice pieces all over inside of ice bin and dripping water onto door and filling tray, checked ice maker and found ice bin missing a chunk of plastic causing ice pieces to fall out and then melt and leak onto door causing it to rust, unit is going to need a new ice container,left door stainless,separator,insert and tray parts tentative due to special ordering advised door will be shipped to home and plz checked once in for damage once received advised to call and we will set up return visit ; ordrng 1 W10836794 (Separator) and 1 W10402269 (Insert) and 1 W11518741 (Door left stainless) and 1 WPW10347093 (Ice container) and 1 WPW10400887 (Tray)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT371SZBB01
Near Waterbury, CT 06708
Jimmy R.
Job Details: 11/15/2023
"Checked over unit and found unit not cooling in fridge section freezer section cooling but not freezing items, found evap fan motor not operating causing no air movement and poor cooling unit needs new evap fan motor will order and return with part ; ordrng 1 WP2315539 (Fan motor)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/15/2023
Complaint dryer getting too hot. I did not find any kind of venting restrictions with dryer here today. I replaced operating thermostat as a precaution I suspect based off of customer interaction. Customer was drying already dry clothes on auto dry on this specific model auto dry will automatically go to wrinkle prevent and customer was dry and close on auto before going to bed causing dryer to run on wrinkle prevent all night long. I did not find any issues with any thermal cut outs or fuses at this time. No additional issues found. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Stallings, NC 28104
Jonathan J.
Job Details: 11/15/2023
Complaint washing machine is very loud. It has been since we first acquired it. I found error codes F0e3 f0e5 codes in history I cleared codes formed a control board diagnostic cycle calibration cycle as well. Could not find any abnormal noises all noises that I am hearing or normal operating normal. Noises clunking is of the unit shifting into gear who is smacking against the drywall as water is draining out of it its all normal banging on the sides when the washing machine is out of balance is normal no belt squeal no abnormal noises heard as of right this minute I did secure drain hose as best as I could and adjusted waterlines as well. No additional issues found with washer machine at this time.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Gastonia, NC 28056
Ryan S.
Job Details: 11/15/2023
Returned to install new ignitor. Installed part and ran bake preheat. Unit now working properly .
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5536AAS3
Near Unionville, NC 28110
Jonathan J.
Job Details: 11/15/2023
Complaints number two button keeps getting stuck on range hood have to play with the button to get it to release. Well hit the off button it does. Nothing does not punch forward like the others do always. I am ordering control. ; schdld next appmnt for 11/22 WED PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Newington, CT 06111
Jeremy B.
Job Details: 11/15/2023
Light in fresh food section burnt out. Customer installed new light and all lights working. ; dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE and 1 WPW10515058 LED MODULE
We serviced a
WHIRLPOOL DRYER
Model LER4624BQ1
Near Middletown, CT 06457
Jeremy B.
Job Details: 11/15/2023
Dryer not heating. Found open thermal fuse. Replaced and tested all checks ok. Customer must clean vent. ; used 1 WP3392519 (THERMAL FUSE) from stock