We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM00
Near Portland, CT 06480
Jeremy B.
Job Details: 08/21/2024
Customers complaint is doors hard to open sometimes and not level. Leveled refrigerator. Explained that sometimes it will be hard to open the door sometimes. Found doors closing and sealing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Meriden, CT 06450
Jimmy R.
Job Details: 08/21/2024
Installed new door and badge leveled unit so doors where even and checked all operations. Unit now working to specs
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDF530PGM0WW
Near Sterling, CT 06377
Amanda R.
Job Details: 08/21/2024
Replaced heater element when testing still leaking took pictures hole inside tub at the bottom of plastic tub in rear left corner needs a new tub but tub is not available
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Cheshire, CT 06410
Jimmy R.
Job Details: 08/21/2024
"Checked over unit due to customer having issues with moisture in fridge and freezer, checked gaskets and found both upper gaskets ripped on corners and need to be replaced. Checked condenser and found clean tested ohms on compressor and unit is running at proper 7 ohms, advised customer on those humid days there will be moisture in unit with no ac in the house this is normal once gaskets are replaced the unit will be operating normally. Parts on order will call when In for return schedule; ordrng 2 W10830162 (Gasket)s"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Middlefield, CT 06455
Jeremy B.
Job Details: 08/21/2024
Washer making a squeaking noise during spin. Found schools at bottom making a squeaking noise. Washer in a tight closet. Customer will have dryer moved out of the way ; ordrng 4 W11316766 (Schocks)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Middletown, CT 06457
Jeremy B.
Job Details: 08/21/2024
Refrigerator not cooling properly. Found 33 in fresh food section and 19 in freezer. Put gauges in when compressor was off and equalized pressure was 3psi and 3psi. Compressor started and then pressures were -11 low side and 70 high side. Called tech support documented my findings the unit is being sent up for review for replacement SR#7739475879
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Berlin, CT 06023
Jeremy B.
Job Details: 08/21/2024
Dryer will start again after load is complete. Found wrinkle prevent turned on. Explained settings to customer all checks ok.
We serviced a
GE DRYER
Model GTDX180GD0WW
Near Norton, MA 02766
Aimee Z.
Job Details: 08/21/2024
Door switch the dryer When start it shuts off and when open Door still runs when door is open.Found the switch separating just old.; ordrng 1 WE4M415 (Door switch)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Manchester, CT 06042
Amanda R.
Job Details: 08/21/2024
"Replaced drain hose and Ui tested running normally missing. Rear right leveled leg; rqstng P&A on 4 W10888529 (Leveler)s, dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC , states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Manchester, CT 06042
Amanda R.
Job Details: 08/21/2024
F9e1 error code not draining red wire broken at connection going to drain pump fixed wire tested draining normally
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bessemer City, NC 28016
Ryan S.
Job Details: 08/21/2024
"Install parts ordered. Installed new gearcase, motor, cam, capacitor and belt. Ran unit through service diagnostics. Verified proper operation and no noises out of ordinary. Left wash plate with. customer"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 08/21/2024
"Removed and replaced defective control and replaced wiring harness. Reassembled,ran control calibration and diagnostic cycle. All operating properly."
We serviced a
WHIRLPOOL WASHER
Model NA00000
Near West Hartford, CT 06119
Ruben C.
Job Details: 08/21/2024
Cust cancelled service said she bought new unit she was trying to call us
We serviced a
KITCHENAID RANGE
Model KSEG700ESS7
Near Avon, CT 06001
Ruben C.
Job Details: 08/21/2024
Replaced panel tested operation normal touch panel working tested cycle normal heating normally returned damaged panel
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 08/21/2024
"Complaint dryer is no longer functioning properly on any cycle other than timed dry even time dry wont work most of the time. I found complaint true testing. I am ordering a harness. Im ordering a control, user interface and moisture bar sensor harness. Unit does have proper airflow and proper voltage incoming is correct.; ordrng 1 W11618917 (Control) and 1 W11700548 (Harness) and 1 W11413567 (Ui) and 1 WPW10298258 (Harness)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Matthews, NC 28105
Jonathan J.
Job Details: 08/21/2024
Complaint not heating I found F4e4 f2e1 f4E3 f6e2 248 r/b 124r/w 124b/w voltages are correct. I found heater relay is not clicking on on main control I found when I go into diagnostics ui dies goes blank taking 1 min to turn back on. I found heater open and idler pulley squealing locked up. Im ordering all parts needed. ; ordrng 1 WP3387747 (Heater) and 1 4392067 (Kit) and 1 W11158457 (Ui) and 1 W11133021 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Stallings, NC 28104
Jonathan J.
Job Details: 08/21/2024
I replaced both evaporators compressor and filter drier as well as 3 way valve I inspected unit producing frost pattern in test 40 both evaporators. No further issues found at this time with unit all additional parts were also replaced as well customer to allow 72 hrs for ice.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Manchester, CT 06040
Amanda R.
Job Details: 08/21/2024
My drill battery died need to reschedule left parts at customers ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE and 1 W11550891 AGITATOR
We serviced a
GE MONOGRAM REFRIGERATOR
Model ZIS420NMA
Near Southwick, MA 01077
Mike K.
Job Details: 08/21/2024
"Worked way up through top of freezer to remove ceiling panel, then there was foam, steamed and came loose though broke along edge, above that is drain pan, steamed for long time and not coming free, can feel inches of ice above it is at angle so cannot steam directly, able to replace thermo disk and sensor. Heating element measured at 49ohms and is same as new, so heating element not needed.Jumped control and getting 120 vac to heater and 8vac to drip pan (315ohms on drip tray)Left heater jumped and let it defrost unit. Eventually was able to get the drip tray out and steamed rest of evap clear.Installed icemaker. Cs to monitor, compressor fan running. If fails to defrost again, would need the main control, if drip pan clogs again it will need the drip pan assy."
We serviced a
WHIRLPOOL WASHER
Model WFW6605MW1
Near Avon, CT 06001
Ruben C.
Job Details: 08/21/2024
Checked unit ran cycle and drain and spin cycle could not duplicate any smell issues took a look at wires going to control look normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Springfield, MA 01118
Chris B.
Job Details: 08/21/2024
Replaced both sliders and refrigerator working normal.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB11
Near Springfield, MA 01107
Chris B.
Job Details: 08/21/2024
Replaced all parts and door working properly.
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near South Hadley, MA 01075
Chris B.
Job Details: 08/21/2024
Complaint that the refrigerator is not making ice. Found freezer door not leveled and ice water chute frozen over. Removed and defrosted all ice buildup and IM calling for water properly. Door is adjusted right. Unit working normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Ludlow, MA 01056
Chris B.
Job Details: 08/21/2024
"Replaced all parts and refrigerator working properly. No noises detected with new parts. Need to order new glass has sharp edge on where glass meet frame ; ordrng 1 W11228263 (Glass Shelf), dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Cheshire, CT 06410
Jimmy R.
Job Details: 08/21/2024
"Installed new gaskets and heated to seal around cabinet, replaced module in fridge section and light is now operating. Tested all cooling operations and unit is now working to manufacture specs ; dspstn on spec-tagged invntry: 2 W10830055 DOOR GASKET"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Clover, SC 29710
Mitch H.
Job Details: 08/21/2024
"Confirmed oil leaking from gear case. Disassembled, removed and replaced gear case. Reassembled, ran DLMS calibration then diagnostics cycle. All completed and operating properly.; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Rock Hill, SC 29730
Mitch H.
Job Details: 08/21/2024
"Customer was not at house, had someone there to meet me. Checked and found that power cord to range was burnt and only one hot connected. Explained to person at house that cords are not covered by warranty. She said I would need to talk to customer. Attempted to call customer, no answer and no voicemail setup. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model PDT715SYNFS
Near Simsbury, CT 06070
Ruben C.
Job Details: 08/21/2024
Replaced parts tested operation normal ran cycle normal getting water and started washing then drains and then started filling again as normal
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Matthews, NC 28104
Jonathan J.
Job Details: 08/21/2024
"Complaint large oven work as long as doors being finagled and pushed in shut itself off within five minutes you shut the door and leave it alone. I found door switch has defected out is getting stuck has caused a dent to occur on door liner, pushing it in as well so that inner door does not make proper contact with door switch either. Unit will need inner door liner and switch to repair. Customer declined repair today"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Fort Mill, SC 29715
Mitch H.
Job Details: 08/21/2024
"Removed and removed diffuser. Reinstalled cover,tested, operating properly. Now has correct airflow and damper operating correctly.; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"
We serviced a
WHIRLPOOL VENTHOODS
Model WVW73UC6LS0
Near Charlotte, NC 28278
Mitch H.
Job Details: 08/21/2024
"Arrived, informed customer that ticket was dispatched as a cash call. He could not provide proof of purchase or closing paperwork. He said he would call Whirlpool. Not willing to pay service call. No service performed."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Charlotte, NC 28278
Mitch H.
Job Details: 08/21/2024
"Checked and tested, found door bellows worn and damaged. Entered diagnostics, ran diagnostics cycle and component tests. Detergent pump not working. Requesting P&A for pump and bellows. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11318806 (Detergent pump) and 1 W11314648 (Bellows)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near York, SC 29745
Mitch H.
Job Details: 08/21/2024
"Found serial number on ticket was incorrect. Entered correct serial number and updated on ticket. Checked and found GGI outlet on wall was tripped. Reset, tested, washer now operating properly. Ran automatic diagnostic cycle to confirm all components operating correctly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Matthews, NC 28104
Jonathan J.
Job Details: 08/21/2024
Will need to pull unit from wall and unplug condenser fan per whirlpool for condensation issue on freezer door. And install door gasket foam. And take pictures and send to. Whirlpool of gaskets being installed. ; ordrng 4 W11159728 (Gasket)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 08/21/2024
"Dishwasher not cleaning. Found wash motor running. Weak and manifold leaking by in back. Replaced motor sump assy and will order new manifold. ; rqstng P&A on 1 WPW10340542 (Manifold), dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"
We serviced a
WHIRLPOOL RANGE
Model MER8800FZ2
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 08/21/2024
Oven not preheating. Found burnt out bake element. ; ordrng 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 08/21/2024
"When trying to remove rotor bolt my bit snapped off in bolt head. Need to drill out. Needs rotor and stator. Left parts with customer. ; rqstng P&A on 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 Xtratime (Xtra time), dspstn on spec-tagged invntry: 1 W11393685 GEARCASE"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Gastonia, NC 28052
Ryan S.
Job Details: 08/21/2024
Return to install parts ordered installed new control board and sump assembly. Install parts and ran unit to leak check no leaks detected verified proper operation.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JB3
Near Gastonia, NC 28056
Ryan S.
Job Details: 08/21/2024
Customer complain long bake times. Found proper voltage at wall ran bake found only 31 V going to bake element from board. Ordering new control board scheduled return call for.8-27-24pm; ordrng 1 W11594225 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Gastonia, NC 28056
Ryan S.
Job Details: 08/21/2024
Customer complain dispenser not working found icemaker working tried to dispenser heard motor lock up motor started working but stopped again ordering new motor schedule return for8-27-24; ordrng 1 W11202789 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Gastonia, NC 28054
Ryan S.
Job Details: 08/21/2024
Return to install separator verified proper operation after installing part.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Canton, CT 06019
Ruben C.
Job Details: 08/21/2024
Replaced agitator cap and agitator tested operation normal test cycle normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Burlington, CT 06013
Ruben C.
Job Details: 08/21/2024
"Replaced reservoir and installed service kit to prevent tank freeze up after installed main water valve has gone faulty gettting water but not going thru valve ordering both valve; ordrng 1 WPW10238100 (Valve) and 1 WPW10279866 (Dual valve), dspstn on spec-tagged invntry: 1 WP2198677 FITTING 1/4-1/4 and 1 WP2300868 FITTING 5/16-5/16"
We serviced a
SAMSUNG WASHER
Model WA55A7300A/US
Near Ludlow, MA 01056
Chris B.
Job Details: 08/21/2024
Replaced all parts and washer running normal. No more noises present.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821TS8
Near Westfield, MA 01085
Mike K.
Job Details: 08/21/2024
"Fans running/compressor running, but not cooling. Confirmed ice all in upper right of evaporator, sealed system issue."
We serviced a
LG REFRIGERATOR
Model LFC25760ST
Near Southampton, MA 01073
Mike K.
Job Details: 08/21/2024
"Cs had us out to attempt and switch out feeler arms from old unit to new. They had taken apart old icemaker and had the arm free. Took apart new icemaker (definitely not made to come apart, but believe everything is back in position and assembled correctly with arm replaced. Cs to monitor operation. No additional labor charged"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Northampton, MA 01053
Mike K.
Job Details: 08/21/2024
"Unit has been intermittently dialing, not starting cycles, leaving water in unit. Started cycle and drain pump is just cycling, turning on for about 3 seconds, then off. Did this for 15+ times unit I stopped it. Did same thing when cancelled. 8-4 min only error code in history, drain failureRan diagnostic cycle and everything working except drain which is acting same. Replaced drain pump and working properly ; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near York, SC 29745
Mitch H.
Job Details: 08/21/2024
"Found dishwasher full of water, used shop vac to empty. Checked hoses, no issues found. Removed drain pump, found piece of plastic caught in impeller. Removed and checked impeller, no damage. Reinstalled pump, tested, now draining properly."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Unionville, NC 28110
Jonathan J.
Job Details: 08/21/2024
Complaint burning smell electrical in nature. I found F6e1 error code broil relay stuck on. Unit will need new control to fix. Authorization number for parts only W1c1hf1wp1 autho code. Safety File number 7739727410. I found no wiring harness issues at this time. Just main control.; ordrng 1 W11567368 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waterbury, CT 06706
Jimmy R.
Job Details: 08/21/2024
"Tested unit and found washer running drain pump nonstop canceled out cycle and checked for errors, found F8e3 over flow conditions ran a cycle and unit filled and operated normally ran a calibration cycle and unit went thew. Ran a quick wash and all operations are now working to specs ; dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Denver, NC 28037
Ryan S.
Job Details: 08/21/2024
Customer complain door will not close found catch was too tight or replace catching latch showed customer door closing verified proper operation
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Denver, NC 28037
Ryan S.
Job Details: 08/21/2024
"Returned to install new control and fan motor(left on last call) , unit now heating up in normal time on connect bake but fan still cycling on and off In about 10sec increments. Informed customer it is normal operation. Called techline to confirm. Verified proper operation. St# 7739754373"
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Easthampton, MA 01027
Mike K.
Job Details: 08/21/2024
"Unit is under 1yr wp warranty per service bench.Unit will not turn on. No voltage at outlet and circuit breaker is on, though breaker itself doesnt feel as normal. Electrical supply issue, cannot test unit operation further."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Chicopee, MA 01020
Mike K.
Job Details: 08/21/2024
"Unit is under 1yr wp warranty per service bench. Broken strike, replaced and tested in drain and spin cycle, locking fine.; used 1 W11457841 (STRIKE) from stock"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Chicopee, MA 01013
Mike K.
Job Details: 08/21/2024
"Cs complaint that she doesnt think it is spinning correctly.F0e1, f5e2 load detected in clean wAsher cycle, door failed to lock.Ran diagnostic test cycle and all functions working properly.Ran rapid wash through fill and agitate, cancelled and drained fine. Ran drain and spin and spun out fine.Npf at this time. Explained unbalanced loads as that would make a load not spin out as normal.Cleaned door glass and boot as was getting a little leaking there, tested fine after cleaning."
We serviced a
WHIRLPOOL RANGE
Model JGD3536BS00
Near South Windsor, CT 06074
Amanda R.
Job Details: 08/21/2024
Complaint front and rear left burners not lighting correctly cleaned both burners front burner lighting normally now the rear burner has good spark and takes longer to light randomly recommended turning knob slowly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near South Windsor, CT 06074
Amanda R.
Job Details: 08/21/2024
Complaint making ultra sound noise noise stops when doors are opened frost building up on top center shelf in freezer sr 7739760815 called tech support recommended replacing evaporator fan motor ; ordrng 1 W11578030 (Evaporator motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Tolland, CT 06084
Gary V.
Job Details: 08/21/2024
"Installed shelfs and pans, and needs additional deli pans, pans came with no wheels, will order and call for return date.; ordrng 2 W11696630 (Deli)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART318FFDW10
Near Willington, CT 06279
Gary V.
Job Details: 08/21/2024
"Inspected and found both door liners deformed, and gaskets deformed and not holding gaskets in, attempted to caulk gaskets in place, but they wouldnt hold, will submit estimate for new doors and gaskets.; rqstng P&A on 1 LW10680726 (Ff door) and 1 LW10680729 (Freezer door) and 1 W10838574 (Freezer gasket) and 1 W10861499 (Ff gasket), used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Springfield, MA 01104
Gary V.
Job Details: 08/21/2024
"Previous tech installed compressor. Found plugged up filter drier, Installed new filter drier and checked for leaks, tested fine. Recharged System and started cooling, please allow 24-48 hours for temps to regulate.; used 1 WPW10143759 (FILTER DRIER UV), and 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ6
Near Springfield, MA 01108
Gary V.
Job Details: 08/21/2024
Installed parts listed and tested fine.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF6A
Near Springfield, MA 01108
Gary V.
Job Details: 08/21/2024
"Inspected and unit with water in sump, ran auto test and unit drained and cycled thru normally, quoted for drain pump as it probably overheating at end of cycle, she will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Crouse, NC 28033
Ryan S.
Job Details: 08/21/2024
Complaints unit not working. says stop cooling and it started cooling again. Found ice block on freezer around defrost thermostat. Unit still had full frost pattern but was not defrosting properly due to ice block over defrost thermostat found defrost thermostat and heater were working properly. Defrosting fully due to ice block defrosted ice block. Customer also said icemakers werent working on bottom icemaker was just turned off and top icemaker was not getting water due to bad filter. Informed customer to get new filter or leave filter off verified proper operation collected labor fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt518szfm02
Near Longmeadow, MA 01106
Gary V.
Job Details: 08/21/2024
"Inspected and found freezing in ff compartment, sealed system and evap coil has full frost pattern and checks good, ordering control and ff thermistor for freezing issue and will call with return date.; ordrng 1 W10316760 (Ff thermistor) and 1 W11595220 (Control box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near East Windsor, CT 06016
Gary V.
Job Details: 08/21/2024
Installed new evaporator fan motor and cycled tested fine
We serviced a
KENMORE REFRIGERATOR
Model ="10651122210"
Near Windsor Locks, CT 06096
Gary V.
Job Details: 08/21/2024
"Inspected and found icemaker leaking, unit needs new icemaker, will order and return; ordrng 1 WPW10300022 (Ice maker)"
We serviced a
WHIRLPOOL DISHWAHER
Model WDF332PAMS0
Near Wingate, NC 28174
Jonathan J.
Job Details: 08/21/2024
"New construction under construction complaint dishwasher making a squeaking noise when opening and closing door. Squeaking noise is normal operation for these dishwashers. It is a friction pad that is designed to create friction. Someone had installed grease all over friction pad door no squeaking will not affect or hurt unit, if customer complains about door not staying in position builder will need to figure out some way of cleaning grease off of friction pads."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS0
Near Huntersville, NC 28078
Jenn F.
Job Details: 08/20/2024
"Complaint customer had a power surge in her home prior to the microwave stopped heating and making a loud noise. Put a cup of water in to heat, mag is excessively loud with no heat. Will need a mag cap and diode. With how the unit is installed it will need to be uninstalled to do any repairs on it. Per age no coverage with whirlpool customer would be responsible to have unit removed and repair cost. Sr#7739710848. Cust declined going further with repair due to not cost effective"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Huntersville, NC 28078
Jenn F.
Job Details: 08/20/2024
Complaint right front burner takes a long time to light. Adjusted the burner head per bulletin W11643965. Tested ok.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Cornelius, NC 28031
Jenn F.
Job Details: 08/20/2024
Complaint unit doesnt do anything. It started to fill and stopped. Found drain pump not running. Pump tested ok. Unable to read pump at control board p6 pin 3-6. Broken wire to the drain pump. Replaced wire harness tested ok. ; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
KENMORE REFRIGERATOR
Model ="79575549401"
Near Enfield, CT 06082
Gary V.
Job Details: 08/20/2024
"Inspected and found ice built up in freezer and unit has clogged drain tube, customer declined on repair."
We serviced a
GLADIATOR REFRIGERATOR
Model GARF19XXVK02
Near Enfield, CT 06082
Gary V.
Job Details: 08/20/2024
"Inspected and found unit no longer defrosting, ohmed heater and tested fine. Needs defrost bimetal and defrost board, will order and return, thawed unit out so its operational till we get back out.; ordrng 1 WP2304099 (Defrost board) and 1 Wp10442411 (Bi metel)"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Mooresville, NC 28117
Jenn F.
Job Details: 08/20/2024
Complaint unit leaking from upstairs washer through the floor to the 1st floor. Drain pan would only see a little bit of water in the back left of it. Mostly in the cutout for the water/drain and down the wall. Filled washer and drained. Drain is clogged came up the standpipe then filled into the sink next to washer. Will need to clear the restriction in the drain line to correct problem. No issues with the washer. Unit tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Unionville, NC 28110
Jonathan J.
Job Details: 08/20/2024
Replace water inlet valve assembly inspected for leakage no leakage occurring at this time. Everything is working fine ran water out of the door as well.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Clover, SC 29710
Mitch H.
Job Details: 08/20/2024
"Entered diagnostics, ran test 56, no ice maker errors. Ran test 57, ice maker cycled and returned to home position correctly. Ran test 45, can hear solenoid hum but no water going to ice maker. Ordering valve and fill tube heater. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11087201 (Fill tube heater) and 1 W11482383 (Valve)"
We serviced a
MAYTAG WASHER
Model MHW5100DW0
Near East Windsor, CT 06088
Gary V.
Job Details: 08/20/2024
"Inspected and found drain pump fault and pressure system fault, unit unit is stacked and needs to techs on return, quoted for drain pump and pressure switch and two techs return.; ordrng 1 WPW10605427 (Drain pump) and 1 WPW10448876 (Pressure switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ11
Near East Longmeadow, MA 01028
Gary V.
Job Details: 08/20/2024
"Freezer glides still binding, will reorder and call with return date.; ordrng 2 W11658403 (Freezer glides)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS11
Near Wilbraham, MA 01095
Chris B.
Job Details: 08/20/2024
Complaint that the door has rust pits on the left door to the edge corner. Submitted pics for evaluation. Customer constantly has to scrub the rust pits off with the SS cleaner. Unit is out of the 30 day cosmetic. Customer will call Whirlpool for approval. Put in parts for office to further evaluate but only if Whirlpool approves.; rqstng P&A on 1 W11661560 (Door Left SS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mooresville, NC 28117
Jenn F.
Job Details: 08/20/2024
Added the gaskets to the freezer door. Cleared all moisture off the gasket and frame. Tested ok.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HW09
Near Kannapolis, NC 28083
Jenn F.
Job Details: 08/20/2024
"Unit has no power to the console. Tested the door switches. All testing ok. Fuse on the filter board is open. Replaced the fuse. Tested 2x with a cup of water. Heating fine. Tested ok. ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV06
Near Clover, SC 29710
Mitch H.
Job Details: 08/20/2024
"Removed and replaced main control board. Plugged back in, compressor and all fans operating properly. Entered diagnostics, all components tested good. Refrigerator operating properly."
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 08/20/2024
Complaint dryer is not drying clothing is still getting hot. I found dryer is indeed getting hot. I found vent is completely. partly restricted in the wall vent going outside. Could not find any error codes in the fault diagnostics history of the dryer at this time. Customer stated that every now and then she will get a squealing noise from the dryer. I could not duplicate complaint everything is operating quietly and normally as of right now.
We serviced a
WHIIRLPOOL DRYER
Model WED4815EW1
Near Norton, MA 02766
Aimee Z.
Job Details: 08/20/2024
Installed new timer complete Ran warm to cold make sure ran down.Stayed until shut off and buzzedAlso advised Cust to have vent clean
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 08/20/2024
"Tested unit and found ice building on evaporator again causing unit to not cool and not freeze items, forced unit into a defrost and removed evap panel found unit is defrosting but only defrosting a little bit of the bottom leaving rest of evap ice over. Watched heater and noticed it shutting off to soon and not melting fully, will order new control,thermistor and user interface, parts tentative p/a; ordrng 1 W11742389 (Control) and 1 WPW10384183 (Thermistor) and 1 W11518204 (User interface), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Watertown, CT 06779
Jimmy R.
Job Details: 08/20/2024
"Ran washer due to unit leaking and found washer not washing clothes found unit would just buzz back and forth when running the agitator. Tested shifter and found shifting rod broken causing no washing, replaced actuator and checked for leaking. Found water not leaking from washer and leaking from customers hot water heater, advised customer unit is now washing and working to specs water is leaking elsewhere not from machine ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waterbury, CT 06704
Jimmy R.
Job Details: 08/20/2024
"Ran washer and checked for errors found error F8e1 long fill, ran washer and found unit filling hot and cold but water level never climbing checked drain hose and found hose going threw the floor causing washer to syphon water out of unit wile filling then unit would error out and shut off. Advised customer drain has to be above unit or washer will not operate they will get drain fixed. Ran a calibration on control and cleared errors washer working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Unionville, NC 28110
Jonathan J.
Job Details: 08/20/2024
Call Clint not drying dishes. I found heater. Also unit had a 71 error code in diagnostics history. I replaced heating element cleared error code. Everything is working properly as of right now.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 08/20/2024
Agitator cone is full of the breeze cannot remove. I found complaint is true. debris is caused directly by bacterium growing inside of agitator cone. Showed customer how to use a toilet brush to clean out agitator and how they could take it apart. no further issues found with washing machine here today.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Clover, SC 29710
Mitch H.
Job Details: 08/20/2024
Complaint was because of condensation between pantry drawer and freezer door. Found small amount of condensation on inside top of freezer door. Ordering freezer door and pantry drawer gaskets. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WPW10714545 (Freezer door gasket) and 1 WPW10443326 (Pantry gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Fort Mill, SC 29715
Mitch H.
Job Details: 08/20/2024
Checked and tested refrigerator. Found evaporator fan running but not reaching proper speed causing temperatures to be too warm in freezer. Ordering evaporator fan Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11661931 (Evaporator fan)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 08/20/2024
"Tested and found dryer heating and cycling properly. Entered diagnostics, found F3E2 sensor error. Requesting P&A for sensor bars and harness. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 2 WP3387223 (Sensor bar)s and 1 WPW10298258 (Harness)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Matthews, NC 28104
Jonathan J.
Job Details: 08/20/2024
"Complaint ceramic support broke. I found indeed the ceramic support had broken, causing rack to fall heater. I replaced tested operations further issues found.; dspstn on spec-tagged invntry: 1 W11724411 BROIL SUPPORT"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near Stanley, NC 28164
Ryan S.
Job Details: 08/20/2024
"Customer complain self clean was not working upon arrival ran self clean. It got up to 200? and was running properly. Informed customer how self clean worked, but it did not work like old models. Sent her use and care guide for self cleaning option of oven. customer didnt know to add water and thought it should get hotter. Told her to just read you care guide I sent her unit is working as designed. Could not stay to wait full 40 min due to customer saying she had to leave to get her kid, but unit is getting up to 180-200? and was working while on site. Customer just thought it should be a self clean like older ovens. Called techline to document."
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Pineville, NC 28134
Mitch H.
Job Details: 08/20/2024
Checked and found magnetron shorted and diode burnt and arching. Needs magnetron and diode. Quoted customer for repair and saved estimate. Customer declined repair and said he would replace unit. Collected for service call on cc.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Charlotte, NC 28210
Mitch H.
Job Details: 08/20/2024
"Removed and replaced main control. Reassembled, ran control calibration, tested, all functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near New Britain, CT 06053
Ruben C.
Job Details: 08/20/2024
Checked unit found freezer light is flickering customer thought it was same as refrigerator it is not it is a round socket led bulb not covered under extended
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Britain, CT 06053
Ruben C.
Job Details: 08/20/2024
Checked unit found basket severely wobbling cuasing off balance ordering basket and washplate could not get washplate off; ordrng 1 W10752187 (Scew) and 1 W10752283 (Wash plate) and 1 W10752719 (Inner basket)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LPS00
Near West Hartford, CT 06107
Ruben C.
Job Details: 08/20/2024
Replaced interlock switches tested operation normal heating normal for 1 minute tested normal
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Stanley, NC 28164
Ryan S.
Job Details: 08/20/2024
Return to install UI panel and control board installed parts. Ran unit unit now working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Hartford, CT 06105
Ruben C.
Job Details: 08/20/2024
Replaced outer tub and inner basket that was sent to customer per techline checked for leaks no leaks and agitating and spinining normal customer will try a load to see if normal if not will have to call techline again while doing repair I damaged front cabinet and top in ordering cabinet and top spoke with Randy about it; ordrng 1 W10677266 (Cabinet) and 1 W11423768 (Top)