Service History 93 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near West Hartford, CT 06107

Ruben C.

Job Details: 07/17/2023

Checked unit found motor winding open no wash ordering motor and control ; ordrng 1 W11613479 (Motor) and 1 W11637581 (Control)

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model LTE5243DQA

Near Agawam, MA 01030

Mike K.

Job Details: 07/17/2023

"Complaint of dryer not tumbling, once plugged in tested and unit was tumbling fine and heating properly. Complaint was made when in a different apartment, possible voltage issue, but working fine here. Collected service call for three units on this call, including #393987 & #394346"

We serviced a

WHIRLPOOL RANGE

Model WEC530H0DS0

Near West Springfield, MA 01089

Mike K.

Job Details: 07/17/2023

"Unit not heating as it used to at lower temps, then kicks right up to blasting after mid, could hear crackling when adjusting temp, saw switch sparking.Quoted for infinite switch/ labor, will bring receptacle and element on return visit, but both looked fine, contacts on element clean.; ordrng 1 W11162115 (Infinite switch), dspstn on spec-tagged invntry: 1 330031 RECEPTICLE (USE OLD BRACK"

We serviced a

GE WASHER

Model GFW650SPN0SN

Near Easthampton, MA 01027

Mike K.

Job Details: 07/17/2023

Replaced drain pump and ran rinse and spin cycle. Drain pump operation verified.

We serviced a

MAYTAG WASHER

Model LAT9416AAE

Near West Springfield, MA 01089

Mike K.

Job Details: 07/17/2023

"Replaced belt and put into spin cycle, not spinning, transmission was seized, turned by hand and then unit started to spin. Stopped and started several times after that with no issue. Started new cycle and allowed to fill to test under weight. Drained and spun out fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Brimfield, MA 01010

Chris B.

Job Details: 07/17/2023

Replaced part and unit working normal. Great seal on the new chute. Mentioned to the customer to keep an eye on the ice chute for the next few days.

We serviced a

MAYTAG WASHER

Model MVWB700VQ0

Near West Springfield, MA 01089

Mike K.

Job Details: 07/17/2023

"Bad bearing, quoted for wash plate, bearing kit, labor has sprayed over all other lower components explained may need more parts then quoted for.Denied repair, collected for service call."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Charlotte, NC 28208

Robert A.

Job Details: 07/17/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near West Hartford, CT 06107

Ruben C.

Job Details: 07/17/2023

Did not get damper rescheduling call for tomorrow keeping reservoir; schdld next appmnt for 7/18 TUE PM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near Thompson, CT 06277

Angel R.

Job Details: 07/17/2023

"Installed gasket, tested ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Grafton, MA 01519

Amanda R.

Job Details: 07/17/2023

"Has stopped making ice since May three times for multiple days no error codes ordering control customer is going to make unit accessible to replace control ; rqstng P&A on 1 W10807590 (Control) and 2 WPW10141622 (Levelers)s and 1 W10919809 (Pan) and 1 W11094883 (Door front), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Worcester, MA 01609

Amanda R.

Job Details: 07/17/2023

Complaint not making ice end of fill tube above ice maker frozen thawed out if calls back we will order control

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Killingly, CT 06239

Angel R.

Job Details: 07/17/2023

"Installed parts, one error code went away. Still have the stuck keypad. Spoke to tech line, suggested ordering new UI. SR#7736872757. Also advised to push back junction box in warming drawer to allow to close.; ordrng 1 W10911397 (panl-cntrl)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Southwick, MA 01077

Mike K.

Job Details: 07/17/2023

"F8e1, f2e1, Unit is getting very little water through cold valve.Verified water pressure is good through supply line, filter clogged with sediment, cleared filter and tested in normal cycle, tap cold setting, cold water flow is much better. Unit went through sensing and into wash cycle fine.Explained that wp will cover the trip this time, but water supply issues are not covered under warranty. Suggest filter on water supply, If reoccurs or damages water valve, not covered."

We serviced a

WHIRLPOOL WASHER

Model WTW57ESVW1

Near Leicester, MA 01524

Chris B.

Job Details: 07/17/2023

Complaint that the unit is not cleaning properly. Found strong smell of heating on the motor and unit running rough and noisy in spin cycle. Motor hot to the touch and gear case is failing. Found unit draining properly but theres oil starting to be present at the bottom. Quoted customer for parts and labor but customer prefer not to throw that amount into it. No charge on the return visit as its within 7 days.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH4

Near Holden, MA 01520

Chris B.

Job Details: 07/17/2023

Complaint that the unit is not washing correctly. Found screen and filter needed cleaning and was clogged. Cleared out all debris and ran a diagnostic cycle and no error codes present. Unit working normal.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Worcester, MA 01606

Chris B.

Job Details: 07/17/2023

Complaint that the unit is not cleaning properly. Found bad wash pump. Will order part for a return trip. ; ordrng 1 W11460945 (Wash Pump) and 2 W11545329 (Screw)s

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Shrewsbury, MA 01545

Chris B.

Job Details: 07/17/2023

Replaced all parts and ran a quick cycle and unit running normal. Great heating.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 07/17/2023

Dishwasher giving error code F6E1 needs new UI control. Quoted customer. ; ordrng 1 W11460962 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near Manchester, CT 06040

Jeremy B.

Job Details: 07/17/2023

"Dryer making squeaking noise. Needs repair kit. Dryer is stacked on washer needs to be moved. ; ordrng 1 4392067 (Repair kit), rqstng P&A on 1 2ndtech (2nd tech)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Manchester, CT 06040

Jeremy B.

Job Details: 07/17/2023

Washer not powering on. Found proper supply power. Control sending power to panel. Replaced control panel. and tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Wingate, NC 28174

Jonathan J.

Job Details: 07/17/2023

Replace control and harness. I performed the calibration procedure. No additional issues found washing machine at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDW09

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 07/17/2023

"Complaint slow to make ice now, but not able to keep up with our demands. I found customer was filling up three or four large cups with ice every morning and by the afternoon then will be completely empty overnight. It will drop enough ice to fill up again. Customer has a supplement with ice. Icemaker is working fine. I replaced icemaker anyways no cooling issues found Freezer temp and Cool Whip is 0? fresh food temperature is 36.2. unit is designed to make no more than 3 pounds of ice and a 24 hour period of time."

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Waterbury, CT 06708

Jimmy R.

Job Details: 07/17/2023

"Tested ice machine and found unit making a loud noise wile running but making ice, checked noise and found coming from drain pump tapped on pump and it stopped pump faulty. Let unit run and noticed unit getting super hot found cutting grid staying on entire ice cycle never shutting off also once ice would fall it would take the whole cooling cycle to melt and go threw dripping water all over and melting ice in bin, checked for broken grid and it was ok let unit run thew another harvest cycle and unit old make ice drip and shut down, will order new cntrl,pump, circulating pump and grid ; ordrng 1 W11439191 (Recirculating pump) and 1 W11542867 (Pump) and 1 W10919199 (Grate) and 1 W11034363 (Cntrl)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/17/2023

Checked over unit and found wile running unit would display f1e4 acu failure and shut down once unplugging and restarting unit it would work a few cycles and error out again. Replaced faulty acu ran several cycles and unit is now operating to factory specs

We serviced a

MAYTAG DRYER

Model MEDC400VW0

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/17/2023

"Checked over dryer and found unit would not shut down and would not heat properly, ran cycle and found timer advancing until it would get done to a cool down then sit there never shutting down, found door switch broken causing unit to not stop when door opens found heater shorted to each coil allowing heater to never shut off and unit to stay running. Dryer needs new heater and door switch customer going to buy new unit"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Manchester, CT 06040

Jeremy B.

Job Details: 07/17/2023

"Washer not draining or spinning. Customer washers a rug and the backing came off. The backing dried and its like cement. Tried cleaning out drain but cant get it out. The dryer is stacked on top. Needs a second man authorized to help remove dryer or customer to have dryer moved off on return trip. ; rqstng P&A on 1 W11458345 (Drain pump), ordrng 1 W11314666 (Hose), rqstng P&A on 1 W11549455 (Hose) and 1 2ndtech (2nd tech), dspstn on spec-tagged invntry: 1 W11316250 DOOR LOCK"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Matthews, NC 28104

Jonathan J.

Job Details: 07/17/2023

Complaint wash machine not filling properly not agitating properly. I found drain tube was shoved way too far down the drain creating a siphon affect siphoning water out of the washing machine where the washing machine could not keep water in the machine. After properly securing drain everything working fine.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Matthews, NC 28104

Jonathan J.

Job Details: 07/17/2023

"Complaint makes ice fine, but will not dispense ice. I found yoke is stripped out from motor shaft explaining will need motor yoke and accompanying parts. No additional issues found with refrigerator today.; ordrng 1 WP63052-2 (Yoke) and 1 W11671282 (Mtr) and 1 WP67006341 (Gasket) and 1 WPW10309864 (Separator)"

We serviced a

IKEA DISHWASHER

Model IDT930SAGX0

Near Charlotte, NC 28277

Jonathan J.

Job Details: 07/17/2023

I replaced float switch assembly with new float switch all previously ordered parts and rack supports tested operations no leaks found tested for over 30 minutes. Gasket was off-center and torn on original flow switch.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Somers, CT 06071

Gary V.

Job Details: 07/17/2023

"Inspected and found drain pump broken, replaced drain pump, and cycled tested fine.; used 1 W11412291 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, NC 28277

Jonathan J.

Job Details: 07/17/2023

I replaced locked up compressor. Pressure tested system. Found leak at tubing. Going into cabinetry high-pressure side. Before departure. I verified evaporator has a frost pattern going 3/4 of the way up. No additional issues found with refrigerator at this time. All wiring connections are tight at heater customer to allow three days for ice bin to fill with ice allow 24 hours before loading with food

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/17/2023

"I replaced all parts and tested operations new leaking, occurring directly after the cycle opening and closing the door."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Plainfield, CT 06374

Angel R.

Job Details: 07/17/2023

"Installed valve and calibrated, left load washing. Tested ok"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Sterling, CT 06377

Angel R.

Job Details: 07/17/2023

"Installed parts, tested ok.; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV"

We serviced a

MAYTAG DISHWASHER

Model MDB4709PAB0

Near Worcester, MA 01604

Amanda R.

Job Details: 07/17/2023

Replaced keypad tested all functions working

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Worcester, MA 01603

Amanda R.

Job Details: 07/17/2023

Unit wont start plugged into outlet that works for garbage disposal when switch is turned on plugged into extension cord into different outlet unit working normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Auburn, MA 01501

Amanda R.

Job Details: 07/17/2023

Not cooling in freezer or ff section heavy frost on evaporator brown wire going to heater not connected all the way fixed connection customer will leave unplugged for 24 hours to defrost and plug in tomorrow at 1pm

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Sutton, MA 01590

Amanda R.

Job Details: 07/17/2023

Tightened freezer door handle led light bulb in freezer burned out customer will replace light bulb water soluble things freezing on top shelf customer raised temp to 40 nothing frozen today

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Gastonia, NC 28054

Ryan S.

Job Details: 07/17/2023

"Customer complained fabric softener not dispensing. Found f3e3 error codes present. Found cold valve wasnt opening intermittently. Found no debris in cold valve screen. Replaced inlet valve and unit now working, showed how fabric softener filles and dispenses. Verified proper operation. ; used 1 W11165546 (VALVE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Crouse, NC 28033

Ryan S.

Job Details: 07/17/2023

"Customer complained unit didnt complete a cycle stopped at spin at end. Ran service mode and found no error codes. Ran component activation and found all functions working, all agitate and all spin modes. Ran quick wash regular. Couldnt find anything under inner drum, drum spins freely. All spin and agitate functions work. Quick was regular cycle filled started washing and went to spin. Customer said that there is a metal clicking noise intermittently, issue is intermittent. Found acu making noise from triac.ordering acu control. Informed customer office will call when parts come in. ; ordrng 1 W11543997 (Acu)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bessemer City, NC 28016

Ryan S.

Job Details: 07/17/2023

"Customer complained unit not heating. Found unit didnt have all voltage going to unit. Only had 110v, flipped breaker at home and 240 was present after and unit started heating. Ran timed dry and unit started heating and progressed from 60month to 50 mins. Verified proper operation. Informed customer of issue happens again to replace breaker or 240v receptical to dryer by calling electrician before calling us back first. If same issue happen again during a callback we will have to charge for call trip fee."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bristol, CT 06010

Ruben C.

Job Details: 07/17/2023

Installed gearcase and all other parts ran diagnostics normal tested operation normal; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE

We serviced a

AMANA WASHER

Model NFW5800HW0

Near Chicopee, MA 01013

Roger R.

Job Details: 07/17/2023

Found unit has no hot water coming from the wall. Recommend calling landlord or plumber to resolve issue.

We serviced a

AMANA OVEN

Model ARTC7511WW

Near Springfield, MA 01128

Roger R.

Job Details: 07/17/2023

Found bad bake element. Quoted

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Oxford, MA 01540

Amanda R.

Job Details: 07/17/2023

Not going into defrost customer replaced control board didnt fix issue evaporator Heater element has continuity replaced bi other is going to keep unit off for 24 hours to manually defrost hen turn back on tomorrow at noon ; used 1 WP10442411 (BIMETAL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYB01

Near Webster, MA 01570

Amanda R.

Job Details: 07/17/2023

Evaporator fan hitting ice build up removed ice under fan unit went into defrost while working on it explained it looked like door was left open

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Woodstock, CT 06282

Amanda R.

Job Details: 07/17/2023

"Replaced ui and need to order damper motor assembly ; rqstng P&A on 1 W11087463 (Damper), states that autho needed"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Simsbury, CT 06070

Chuck M.

Job Details: 07/17/2023

Customer complaint is that dishwasher was leaking. Inspected and found water getting past gasket. Replaced gasket and tested. Leaking stopped. ; used 1 W11483553 (GASKET) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/17/2023

Installed UI and it checked ok. Showed customer it works.

We serviced a

KITCHENAID FREEZER

Model KRFC604FSS01

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/17/2023

"Installed control and no response from control panel or uI on door. Inspected and found corrosion on connections to control panel. Took pics. Ordered door, control panel and UI. Evaporator fan is also not running in freezer. Ordered Evaporator cover assembly. ; ordrng 1 W11394920 (Evaporator cover w/fan Assembly) and 1 LW11034290 (dor-fip) and 1 W11330486 (UI) and 1 W11533213 (Control Panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/17/2023

"Customer complaint is that ice maker was not making ice. Found a few cube in ice container. Confirmed error code E5. Replaced ice maker and restored power to unit. Checked and error code is cleared. Advised customer to allow time for ice production. Upon leaving customer stated that he also complained about refrigerator not cooling properly. Found ice buildup on evaporator. Took pic. Cleared ice and drain. Replaced evaporator fan harness. Fan was not running after clearing ice and thermistor was corroded. ; used 1 W11658802 (ICE MAKER), and 1 W11087438 (EVAP MOTOR) from stock"

We serviced a

FRIGIDAIRE WASHER

Model FFLE4033QW0

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/17/2023

Customer complaint is that washer leaks. Inspected and found washer leaks immediately from fill hose. Ordered fill hose. ; ordrng 1 5304533220 (Fill hose)

We serviced a

FRIGIDAIRE DISHWASHER

Model FBD2400KW12B

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/17/2023

"Ran dishwasher due to unit had not been washing properly leaving dishes dirty, found unit filling with water and washing but washing weak water not spraying sound strong. Checked filter and wash arm and both are clean and working found wash motor weak and not pumping water fully causing poor washing unit needs new wash motor. Unit had also been stuck on a water heating cycle for hrs one cycle, checked timer and found advancing and working properly, will order new wash motor, o rings and heater parts tentative p/a this will be the 3rd time someone had been out and timer had been replaced and a sensor customer stated they wanted to get a new machine advised she should call customer service about a replacement machine or buying a new one.; ordrng 1 807473201 (Sump motor) and 1 154246901 (O ring) and 1 154247001 (O ring) and 1 154825001 (Heater), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Meriden, CT 06451

Jimmy R.

Job Details: 07/17/2023

"Tested washer and found when starting a wash cycle unit would display close lid never starting, checked latch and strike and found latch not recognizing strike causing issue. Replaced faulty latch and ran machine thew a wash and spin, all operations now working to factory specs ; used 1 W11394572 (Latch) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS2323AS0

Near Meriden, CT 06451

Jimmy R.

Job Details: 07/17/2023

"Tested unit and found customer having issue with water being warm and unit not making any ice, ran diagnostics on ice maker and found no errors cycles ice maker and unit dumped and filled as designed ice maker working properly. Checked water and found unit did not have a holding tank to get water cold advised customer water will just be cold first glass then its tap water from there, checked over all other operations and unit is working to factory specs"

We serviced a

WHIRLPOOL OVEN

Model WOS72EC7HS20

Near West Hartford, CT 06117

Chuck M.

Job Details: 07/17/2023

Customer complaint is that oven does hold time. Time will be set and then display will start flashing with 12:00 default time. Unit is not set up to WiFi. Customer does not use WiFi for oven. Ordered control panel. ; ordrng 1 W11616678 (Control Panel Stainless)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Avon, CT 06001

Chuck M.

Job Details: 07/17/2023

Arrived to install ordered parts due to low water pressure at dispenser and ice maker. Pulled out unit and found supply hose kinked. Unlinked water supply and tested. Water pressure checked ok showed customer it works.

We serviced a

WHIRLPOOL DRYER

Model GEW9250PL0

Near Mooresville, NC 28117

Mark C.

Job Details: 07/17/2023

Customer states unit is heating but takes forever to dry. Customer states he recently cleaned the ductwork and replaced the vent hose. Inspected vent hose no hard bends in the hose cleaned inner duct assembly. Unit is heating properly. Instructed customer that when cleaning the ductwork will the duct brush in most cases without extreme suction the lint will pack into the duct at the roof causing exhaust blockage extending dry time. Unit is fully operational.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Avon, CT 06001

Chuck M.

Job Details: 07/17/2023

Installed lower spray arm. Advised customer to run hot water before starting dishwasher.

We serviced a

MAYTAG DRYER

Model MEDB765FW

Near Southington, CT 06489

Martino S.

Job Details: 07/17/2023

"Check unit as per customer not heating, check power at outlet no voltage. Went to circuit breaker, breaker was off, turn on breaker and check voltage to the unit. 240v across black and red and 120v across each legs to neutral. Turn on unit to cycle unit heating normal on sensor cycles and time dry cycle, unit working to specs."

We serviced a

WHIRLPOOL WASHER

Model WRS315SNHM

Near Southington, CT 06479

Martino S.

Job Details: 07/17/2023

"Check unit as per customer not draining or spinning, unit drain but doesnt spin parts order tentative P/A.; ordrng 1 W11212745 (Actuator) and 1 W10721967 (Clutch) and 1 W11227944 (Capacitor) and 1 W10528947 (Drive hub)"

We serviced a

WHIRLPOOL DRYER

Model WED8500BW0

Near Southington, CT 06489

Martino S.

Job Details: 07/17/2023

"Check unit as per customer not heating, unit power up on start saying sensing check therm fuse out, replace thermal fuse and check unit working to specs.; used 1 Wp3390719 (Fuse-Thrml) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JSC24C8EAM00

Near Southington, CT 06489

Martino S.

Job Details: 07/17/2023

"Check unit as per customer complaint no cooling in freezer. Check unit compressor running, remove evaporator cover found no frost only small about of ice on tubing. Unit have a leaking issue and compressor was replaced in 2019, new owner and customer deny repair preferred to buy new unit."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Bolton, CT 06043

Jeremy B.

Job Details: 07/17/2023

"Washer stopping mid cycle and lights on panel flashing. Drain pump pumping but making a abnormal noise on start up. Found stuck key error and long drain error. Needs new console, control, and pump. ; rqstng P&A on 1 W11112662 (Control panel) and 1 W11417461 (Control) and 1 W10876600 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Enfield, CT 06082

Gary V.

Job Details: 07/17/2023

"Inspected and found no ice production. Found ice maker molex connector pins inside connector loose, adjusted and tightened pins, cycled ice maker and filled with water. Please allow 24 hours for ice production."

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Enfield, CT 06082

Gary V.

Job Details: 07/17/2023

"Inspected and found black/ white wire terminal to timer motor dislodged, and reinserted and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rock Hill, SC 29732

Mitch H.

Job Details: 07/15/2023

"Tested and ran diagnostics. Found F8E1 long fill error. Ran test for inlet valve, cold side humming but no water coming in. Replaced valve, tested, now filling and operating properly.; used 1 W11210459 (Inlet valve) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED86HEBW0

Near Fort Mill, SC 29707

Mitch H.

Job Details: 07/15/2023

Checked dryer and ran diagnostics. Found F4E1 heater relay error. Customer says dryer will work in timed dry but will not dry correctly in automatic. Requesting P&A for control.; rqstng P&A on 1 WPW10542001 (ACU)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Fort Mill, SC 29707

Mitch H.

Job Details: 07/15/2023

"Replaced heater and OWI sensor. Ran diagnostics cycle, all checked good. Started normal cycle, let fill and run, all good. Cancelled cycle, drained properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Indian Land, SC 29707

Mitch H.

Job Details: 07/15/2023

"Checked and tested dishwasher. No stored error codes. Dishwasher fills, runs and drains properly. Customer says they have never run a cycle on dishwasher. Only use it to dry dishes after hand washing. Explained to customer that if they are not running dishwasher then it will not drain. Pump has to run to drain dishwasher."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Catawba, SC 29704

Mitch H.

Job Details: 07/15/2023

"Tested and ran dryer. Heating and cycling normally. No unusual odors. Has good airflow at outside vent. Had customer put wet towel in and retested, still no unusual odor. Unable to duplicate complaint, dryer operating normally and properly."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lancaster, SC 29720

Mitch H.

Job Details: 07/15/2023

Checked and found lid locked and washer would not power on. Replaced main control. Washer now powers on. Ran calibration and tested functions. All operating properly.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Lancaster, SC 29720

Mitch H.

Job Details: 07/15/2023

"Checked and found F9E1 drain error. Found drain pump humming but not pumping. Replaced pump, tested, operating properly.; used 1 W11412291 (Drain pump) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Auburn, MA 01501

Angel R.

Job Details: 07/14/2023

"Installed harness, tested ok.; dspstn on spec-tagged invntry: 1 W11590868 LOWER HARNESS"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Southbridge, MA 01550

Angel R.

Job Details: 07/14/2023

"Installed motor, tested ok."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB3

Near Dudley, MA 01571

Angel R.

Job Details: 07/14/2023

Customer says problem is erratic at times oven elements wont work and the cooktop does and sometimes nothing works. Previously had a power outage when lighting struck nearby. Will order new control board and harness as precaution.; ordrng 1 W11594224 (Control) and 1 W11531755 (Harness)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Thompson, CT 06277

Angel R.

Job Details: 07/14/2023

"Installed control, tested ok."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/14/2023

Customer complained unit not starting. Found thermal fuse blown. Replaced fuse and ran unit. Heater cutting off and off at proper temps. Found unit was pushed too far back and smashing vent hose. Informed customer to not push unit further back. Verified proper operation. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/14/2023

"Came to install parts ordered by previous tech. When taking out door ordered. Black door was ordered, need stainless. Ordering stainless door. Also found spacers broken. Ordering both spacers. Left handle off with customer to prevent damage. Replaced surface element ordered. Test good. Informed customer office will call when part comes in. ; rqstng P&A on 1 WPW10410341 (Spacer) and 1 WPW10410341 (Spacer2) and 1 W10877562 (Stainless door.)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Belmont, NC 28012

Ryan S.

Job Details: 07/14/2023

"Customer complained unit fan making noise. Lowered microwave and noise still present, ordering fan blower. Informed customer office will call when parts come in. Unit had p&L authorization. ; ordrng 1 W11662632 (Fan)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Hartford, CT 06106

Ruben C.

Job Details: 07/14/2023

Checked found gearcase bearing noisy and rough basket is wobbling also had error for actuator ordering gearcase basket washplate and actuator two time slot; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10721967 (Splutch) and 1 W10913953 (Actuator) and 1 W10752283 (Washplate) and 1 W10752719 (Basket) and 1 W10752187 (Screw) and 1 Time (Extratime)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Hartford, CT 06112

Ruben C.

Job Details: 07/14/2023

Replaced reservoir and valve still no water found inlet tube on filter in blocking water ordering tubing; ordrng 1 W11162036 (Tube outlet filter) and 1 W11162040 (Filter inlet)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near West Hartford, CT 06119

Ruben C.

Job Details: 07/14/2023

Checked unit ran diagnostics normal adjusted cam nut was slightly loose tested normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS08

Near Simsbury, CT 06070

Martino S.

Job Details: 07/14/2023

"Replace defective fresh food door gasket, heated up to seals all around and check unit working to specs.; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY"

We serviced a

MAYTAG WASHER

Model MAH2400AWW

Near Simsbury, CT 06070

Martino S.

Job Details: 07/14/2023

"Check unit as per customer complaint door stay close, ran drain and spin cycle unit drain and spin door stay lock. Unplug unit and plug unit in again and door unlocked. Customer undecided if to repair unit or buy new unit."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Avon, CT 06001

Martino S.

Job Details: 07/14/2023

"Check unit per customers complaint not spinning and making noise. Ran drain and spin cycle found wash plate loose and making noise, gear-cage screw hole strip out unable to tighten screw. Customer decline repair of parts and labor will purchase new appliances."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Bloomfield, CT 06002

Ruben C.

Job Details: 07/14/2023

Replaced auger motor and devider tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Avon, CT 06001

Martino S.

Job Details: 07/14/2023

"Check unit as per customer complaint, unit check working normal no problem found customer education on closing French doors."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Charlotte, NC 28278

Ryan S.

Job Details: 07/14/2023

Customer complained Ui is not responsive intermittently. Found when pressing buttons they dont Always register. Had to try to enter diagnostics 4 times before successfully entering. No error codes present. Ordering Ui panel. Informed customer office will call when part comes in. ; ordrng 1 W11600321 (Ui)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Pineville, NC 28134

Ryan S.

Job Details: 07/14/2023

"Retuned to install parts ordered by previous. Installed parts and icemaker still not working. Found issue with harness in ice box, its hard to plug in harness to icebox and found short inside door wire it to ice maker. Found icemaker would start and stop when messing with wiring and harness to icemaker, it harness on icemaker itself but harness to icemaker in door frame. Found voltage from board j10-10 and j10-9 but then no voltage on harness connected to icemaker that turns to red and black. Needs new door due to location of harness. Door is no longer available. Called techline to document issue. Sr#7736857703 informed customer to call his warranty company that unit is not repairable ; dspstn on spec-tagged invntry: 1 W11333076 CNTRL-ELEC"

We serviced a

JENN-AIR OVEN

Model JDRP548HL01

Near Charlotte, NC 28226

Ryan S.

Job Details: 07/14/2023

"Sr# 7736855674. Customer complained lights came back after cooking a few times. Ran service mode and got f8e2 error on right side and 10 blinks on left side. Techline said that there is no 10 blinks on left side, he soad Im out saying it didnt happen but it inky shows as 9 blinks and 11 both are issue with left side cooling fan. Had ran all checked for service test 10 and all checks good. Ran tests for left side and found slight drop in resistance on left side cooling fan. Ordering left side cooling fan and extension board. Informed customer office will call when parts come in. Need helper on return call. Scheduled return call for 7-28-23, customer couldnt do sooner. ; ordrng 1 W11317945 (Appliance manager extension.) and 1 W11248652 (Cooling fan) and 1 2xtimeframe (2xtimeframe)"

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Charlotte, NC 28277

Ryan S.

Job Details: 07/14/2023

Customer complained unit icemaker making a lot of noise. Ran service mode and checked icemaker and icemaker parts. Found icemaker fan making odd noises when starting and stopping. Also found icemaker making loud noise when harvesting. Ordering icemaker and icemaker fan. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11658802 (Ice maker) and 1 W10846539 (Icebox fan)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Monroe, NC 28110

Jonathan J.

Job Details: 07/14/2023

Complaint door falls when opened not latching properly water staying in about a new dishwasher. Water underneath of the filter is normal filter was installed improperly causing waters to sit upside down and spray arm to not spin properly. Customer may have noticed a poor wash performance when using the dishwasher. no error codes in history ordering hinges; ordrng 1 W11573702 (Hinge) and 1 W11573703 (Hinge)

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Worcester, MA 01606

Chris B.

Job Details: 07/14/2023

Complaint that the burners are not working and oven too. Found burnt main harness wire. Will order parts for a return visit. ; ordrng 1 WPW10245259 (Terminal Block) and 1 W11454490 (Main Wire)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS02

Near Rock Hill, SC 29732

Mitch H.

Job Details: 07/14/2023

"Tested ice maker, would not cycle. Replaced ice maker, cycled and filled properly. ; used 1 W10884390 (Ice maker) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near York, SC 29745

Mitch H.

Job Details: 07/14/2023

"Tested and found inlet valve bad. Replaced with valve from t/s. Retested, washer now filling and operating properly.; used 1 W11210459 (Valve) from stock"

We serviced a

KITCHENAID WALL OVEN

Model KOCE500ESS20

Near Unionville, NC 28110

Jonathan J.

Job Details: 07/14/2023

"Replaced main control, set calibrated temperature back to zero customer to use all elements are working fine. No additional issues found with oven."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Marshville, NC 28103

Jonathan J.

Job Details: 07/14/2023

Replaced damper control tested operations unit is now operating quietly now. No additional issues found or reported by customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 07/14/2023

Sealed system equalized pressure upon arrival -1 vacuum extremely low. Under charged. I found ff evap fan is not coming on in diagnostics evaporator completely frozen over now will need extra time to defrost. And figure out sealed system leak at filter drier found. Micro leak. Door hinge on left ff is bent preventing door from closing properly allowing for air leak at top of door. Dual evap system 53 grams whirlpool techline file number 7736859108; rqstng P&A on 1 W11240748 (Hinge) and 1 W10878115 (Hinge) and 1 WPW10505294 (Coupler) and 1 W11457241 (Drip pan) and 1 W11087438 (Fan motor) and 1 2xtime (2xtime)

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