Service History 93 - Advantage Appliance Repair

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Avon, CT 06001

Ruben C.

Job Details: 05/28/2024

Replaced motor and blower wheel had to chisel out blower tested operation normal normal sound from unit

We serviced a

WHIRLPOOL WASHER

Model mvwc465hw4

Near Plainfield, CT 06374

Amanda R.

Job Details: 05/28/2024

Complaint clothes cam out wet but it drained off balance error ran automatic test it is spinning showed customer how to pause and cancel and that they could of turned knob to drain and spin for a ten minute spin

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Plainfield, CT 06374

Amanda R.

Job Details: 05/28/2024

Replaced motor tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB9FHDXWB02

Near Waterbury, CT 06708

Jimmy R.

Job Details: 05/28/2024

"Tested unit and found customer had opened the fridge and everything was warm and freezer was melted they left unit alone and it all of a sudden started working. Went threw unit and found compressor running and working proper damper opening, fan running in freezer pushing air to fridge. Advised customer to watch unit compressor is drawing normal amps and frost pattern is perfect if any issue advised to try a reset."

We serviced a

AMANA M/W OTR

Model AMV2307PFS07

Near Waterbury, CT 06704

Jimmy R.

Job Details: 05/28/2024

"Checked over parts when arrived and found harness had come with no switches not allowing me to connect correct wires old switches are no good, customer will be call manufacturer due to upset with how they have helped him he should get his microwave replaced with new one not customer fault it was wires wrong, I was told by tech support the harness will have the switches and swap it out but not the case, unit is going to need new upper and lower interlock switches could not find a harness with them connected already will order parts and return ; ordrng 1 W11551558 (Interlock) and 1 W11551761 (Interlock) and 2 W10138793 (Fuse)s"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Avon, CT 06001

Ruben C.

Job Details: 05/28/2024

Checked unit found water in drip tray removed water dried float ran cycle several times no leaks motor is functioning normally arms are not clogged tested operation normal could not duplicate issue

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Canton, CT 06019

Ruben C.

Job Details: 05/28/2024

Replaced valve tested operation normal water going into ice maker cust will observe for ice production; dspstn on spec-tagged invntry: 1 W11043013 VALVE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Rock Hill, SC 29732

Mitch H.

Job Details: 05/28/2024

"Removed and replaced control and evaporator fan motor. Reassembled, tested, fan and all components operating properly."

We serviced a

LG DISWASHER

Model LDT6810BD

Near Foxborough, MA 02035

Aimee Z.

Job Details: 05/28/2024

Installed new dispenser and tested had to run a cycle to pop door

We serviced a

MAYTAG WALL OVEN

Model MEW9527FZ02

Near Enfield, CT 06082

Mike K.

Job Details: 05/28/2024

Tech was assigned as a helper;

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ellington, CT 06029

Gary V.

Job Details: 05/28/2024

"Installed parts listed and ran auto cycle, tested fine.; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE"

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near East Windsor, CT 06016

Gary V.

Job Details: 05/28/2024

"Inspected and found wash pump no longer pumping properly, quoted and they will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Windsor Locks, CT 06096

Gary V.

Job Details: 05/28/2024

"Inspected and found air damper stuck open causing freezing in ff compartment, will order and return.; ordrng 1 W11236851 (Air diffuser)"

We serviced a

MAYTAG WALL OVEN

Model MEW9527FZ02

Near Enfield, CT 06082

Gary V.

Job Details: 05/28/2024

"Installed convection fan motor and cycled, tested fine."

We serviced a

LG WASHER

Model WM3370HWA/01

Near Springfield, MA 01118

Chris B.

Job Details: 05/28/2024

Complaint that the unit has a error code OE. Found bad drain pump. Quoted parts and labor. Will order parts for a return visit. Collected in full. Mentioned to the customer to have the dryer brought down to access the internal.; ordrng 1 4681EA2001T (Drain Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near East Longmeadow, MA 01028

Chris B.

Job Details: 05/28/2024

Complaint that the unit is still freezing up as before. Customer mentioned that it freezes up once a month since they got it. Defrosted all ice buildup and found torn door freezer gasket. Ran diagnostic test and heater element working properly. Timer to 8hr still set. ; ordrng 1 WPW10355585 (Gasket)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Rock Hill, SC 29730

Mitch H.

Job Details: 05/28/2024

"Disassembled. Removed and replaced control board. Reassembled, plugged dryer back in. Tested and ran diagnostics cycle. All functions checked good. Ran dryer in time cycle, operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Columbia, CT 06237

Jeremy B.

Job Details: 05/28/2024

Installed new Uv filter drier then pressurized with 150psi of nitrogen. Used soap bubbles and checked all connections at compressor evaporator and condenser found no leaks and pressure helps for 20 mins. Pulled a vacuum then recharged with 5.5 0z of r134a even frost pattern developed and refrigerator cooling properly.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Woodstock, CT 06282

Amanda R.

Job Details: 05/28/2024

Just going to done needs capacitor quoted customer is going to order and replace

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Ashford, CT 06278

Amanda R.

Job Details: 05/28/2024

Going straight to done The run capacitor bad replaced red wire going to capacitor broken fixed wire tested operation normal ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM05

Near Monroe, NC 28110

Jonathan J.

Job Details: 05/24/2024

Complaint icemaker will not make ice. Every time icemaker is touched and food is touching the back wall feel tingling feeling. maker had zapped the back wall had live voltage 120 V going from the icemaker to ground icemaker to back wall and left the back black mark on the back wall as well Unit will need new icemaker to fix. Also will need paint. for spark control. No additional issues or found at this time. Compressor is still kicking on and unit is still going into defrost and cooling fine. Office will call customer when parts come in; ordrng 1 W11698621 (Ice maker) and 1 72017 (White paint) and 1 W11594670 (Control)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near York, SC 29745

Mitch H.

Job Details: 05/24/2024

"Arrived, customer says she was told by Whirlpool that they were extending the warranty by 6 months. Explained to customer that call was dispatched to us as a cash call. Customer is going to call Whirlpool to try to get them to send authorization to us. No diagnosis or repair performed."

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ4

Near Rock Hill, SC 29732

Mitch H.

Job Details: 05/24/2024

Tested both bake and broil burners multiple times. Each never failed to light. Igniters operating properly. Tested bake to 350 to ensure burner stays lit. Heated correctly and all functions operating as designed.

We serviced a

LG REFRIGERATOR

Model LMXF28596D/01

Near Medfield, MA 02052

Aimee Z.

Job Details: 05/24/2024

Found no cool fridge or freezer spoiled food left in fridge and freezer .Couldnt look at evap smelled bad. Went to back of fridge vent covered in lots of lint and coils dirty Cleaned. No change in temps. Fans are all running and compressor Is running . Temps a coils room tempAmps running at 5 amps with compressor runningRestriction or leak couldnt test any furtherAdvised customer to call Lg to see if factory warranty on the seal system or compressor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFX2897DRM02

Near Holyoke, MA 01040

Mike K.

Job Details: 05/24/2024

"When pulling unit out there was not enough room because of counter to get behind unit. Cs signed waiver and explained issue. Had sliders and cs helped me move unit., layout of kitchen I could only be on one side. When unit was moved back with customers help it did mark up floor on side cs was helping on, he was fine with it, took photo. Replaced compressor and held vacuum, return line getting hot, bending drier processor tube to fit behind cover and it snapped off. Pinched off processor tube on drier and soldered closed. Pulled unit into vacuum and held pressure fine. Charged with 5.5 oz r134a. Unit running and fr cooling, return line hot.Was going to replace thermistor cover up n fr, but cs said to leave it, has part of we ever need to go back in n, wont affect operation"

We serviced a

KENMORE WASHER

Model ="110.20022012"

Near Easthampton, MA 01027

Mike K.

Job Details: 05/24/2024

"Unit not draining, fully tub. Found pump getting 120vac but not runny my, just getting hot. Quoted for drain pump/labor including emptying tub. Accepted. Vacuumed out tub and replaced drain pump, draining fine, getting a leak. Found leak is at drain hose connection flowing to from outside to inside of unit. Was able to move and tighten until leak stopped.; used 1 WPW10276397 (DRAIN PUMP) from stock"

We serviced a

KENMORE WASHER

Model 796-40272900

Near Westfield, MA 01085

Mike K.

Job Details: 05/24/2024

"Not draining/spinning out properly, cs has cleaned out filter. Found basket has a lot of play in it, bad bearing/basket / shaft.The rear tub assy and basket are no longer available. If they were available, labor would have been $479."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Mooresville, NC 28115

Robert A.

Job Details: 05/24/2024

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I ran a harvest cycle, the IM completed the harvest but water was not inserted into the IM. I checked the valve and the valve connector was disconnected. I secure the valve connector and tested the unit for the cx. The unit is working as designed."

We serviced a

GE RANGE

Model JGBP30BEA5WH

Near Chicopee, MA 01020

Chris B.

Job Details: 05/24/2024

Complaint that the oven is not heating up. Found bad igniter. Quoted parts and labor. Replaced part and unit heating properly. 1yr warranty on parts and labor. ; dspstn on spec-tagged invntry: 1 4342528 IGNITOR ROUND 2.5-3 AMP

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Huntersville, NC 28078

Robert A.

Job Details: 05/24/2024

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11565030 LATCH 1 W11688995 VALVE (COLD) , and 1 W11688994 VALVE (HOT)"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Wolcott, CT 06716

Jimmy R.

Job Details: 05/24/2024

"Checked over unit and found washer would not wash and would not go past a wash cycle, ran a test cycle and found when washing unit would just buzz checked actuator and found actuator shaft had fallen out of cam, replaced actuator and recalibrated control unit. Found water inlet coming in slow due to screens plugged cleared screens and unit is now filling and washing to specs ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Waterbury, CT 06704

Jimmy R.

Job Details: 05/24/2024

"Checked over unit and found machine would heat but not tumble, checked drum and found belt off of idler pulley removed drum and found motor pulley had broken off causing belt to come loose. Replaced belt with repair kit also recollects and idler replaced motor and ran machine, all operations now working to specs ; used 1 279827 (Motor), and 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 05/24/2024

"Checked over unit and found both sections not cooling checked freezer evap and found unit frosted over causing unit to not cool. Removed evap cover and forced unit into a defrost cycle found heater not coming on, checked brown heater wire and found wire pulling from connection causing no power to heater. Reattached wire and reconnected secure if with electrical tape so unit would not pull apart again heater came right on and unit is now operating to specs"

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Prospect, CT 06712

Jimmy R.

Job Details: 05/24/2024

"Installed new cntrl and strike checked operations and unit came right on and drained out water left in tub. Ran a calibration and a wash unit went threw and is now working to specs ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , used 1 W11457841 (Strike) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Plainfield, CT 06354

Amanda R.

Job Details: 05/24/2024

Customer states leaks water and shakes; ordrng 1 W11544680 (Control)

We serviced a

WHIRLPOOL WASHER.

Model WTW8127LC1

Near Charlotte, NC 28269

Robert A.

Job Details: 05/24/2024

Cx complaint that the agitator does not secure in place. I inspected the unit to confirm the complaint. I found the Washplate has separated and needs to be replaced. I replaced the Washplate and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Charlotte, NC 28269

Robert A.

Job Details: 05/24/2024

"Cx complaint that the unit is not draining well or completing cycles. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared the code and ran a service cycle, all components passed with no issues. I ran a calibration cycle as well. The unit is working as designed. I collected the service call fee by CC."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28210

Robert A.

Job Details: 05/24/2024

"Cx complaint that the unit does not drain the clothes well. I inspected the unit to confirm the complaint. I found an error code: f0e5. I ran a service cycle and calibration cycle, both passed with no issues. The unit is level and the suspension hooks are in the correct area. According to SP W11684122 the basket needs to be replaced. Im ordering the part for the return visit. I left the part with the cx.; ordrng 1 W11172199 (Basket), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Charlotte, NC 28269

Robert A.

Job Details: 05/24/2024

Cx complaint that the unit is not cooling well in the FC. I inspected the unit to confirm the complaint. I found the compressor and fans are working fine. The RC is cooling fine. The pantry drawer UI is in good condition. The condenser is not covered in excessive lint. I ran tests 6 for the defrost heater. The heater came on and the ice began indicated by sizzling when the water hit the defrost element. The unit is not going into defrost and the controls needs to be replaced to resolve the issue. I called Techline to document the issue. They concluded that the main power and UI controls need to be replaced to resolve the issue. I quoted the cx and collected the service call fee by CC.Sr7739160065

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Charlotte, NC 28269

Robert A.

Job Details: 05/24/2024

Cx complaint that the door has difficulty closing. I inspected the unit to confirm the complaint. I found the door seal is separating which hinders the door from intermittently. The door seal needs to be replaced to resolve the issue. Cx said this has happened multiple times. Im ordering the part for the return visit. ; ordrng 1 W10906683 (Door seal) and 1 WP279368 (Adhesive)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near York, SC 29745

Mitch H.

Job Details: 05/24/2024

"Checked and found washer operating normally. Lid locking as designed. Instructed customer on operating controls. Tested washer, all components and functions operating properly. I&I now fulfilled.; dspstn on spec-tagged invntry: 1 W11670519 LATCH"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Springfield, MA 01107

Gary V.

Job Details: 05/24/2024

"Inspected and found Gearcase broken and belt burnt, quoted and she will call."

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB11

Near Springfield, MA 01107

Gary V.

Job Details: 05/24/2024

"Inspected and found freezer door liner not holding gasket in place, will order part and she will call when it arrives.; ordrng 1 LW10680728 (Freezer door black)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Springfield, MA 01109

Gary V.

Job Details: 05/24/2024

"Installed new ui panel and cycled, tested fine."

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBSR

Near Milford, MA 01757

Aimee Z.

Job Details: 05/24/2024

"Installed valve, icemaker and gasketUsed test button to fill ice maker with water"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ

Near Monroe, NC 28110

Jonathan J.

Job Details: 05/24/2024

"Complaint not making ice dispenses water just fine and its cooling just fine. I found upon arrival that power switch to icemaker was turned to the off position. I turned icemaker on and icemaker, cycled itself and dumped the ice that was already in the bin and filled with water appropriate level. I found refrigerator freezer section was set to the coldest setting. It could be. I adjusted setting back to the middle where it was supposed to be as well. No further issues found with refrigerator or icemaker at this time."

We serviced a

WHIRLPOOL DRYER

Model WED97HEDBD0

Near Charlotte, NC 28277

Jonathan J.

Job Details: 05/24/2024

I replaced heater tested operation no further issues found with dryer at this time all operations are working properly as of now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Rock Hill, SC 29732

Mitch H.

Job Details: 05/24/2024

Confirmed purchase date and took picture of receipt. Checked and found that refrigerator door bottom is detached from rest of door. Appears to have been caused by expansion of insulation foam. Ordering refrigerator door. Advised customer that door will ship directly to him and he will need to inspect door and call to schedule return visit.; ordrng 1 LW11037738 (Refrigerator door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Chicopee, MA 01020

Chris B.

Job Details: 05/24/2024

Replaced all parts and found evaporator all iced up. Defrosted all ice buildup. Fan and heating properly. Unit is very close to the wall rubbing a bit at the bottom left corner on the freezer side.

We serviced a

MAYTAG M/W OTR

Model MMV1175JZ0

Near South Hadley, MA 01075

Chris B.

Job Details: 05/24/2024

Complaint that the unit is heating up in the bottom inside under the glass plate. Found light was left on which will heat up the floor panel in the inside. Customer will keep in mind not to leave the light on for long periods of time. Cycled the unit and all working properly. No issues found with the microwave.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Ellington, CT 06029

Amanda R.

Job Details: 05/24/2024

"Replaced compressor vacuumed system recharged with 53g of r600a ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near East Windsor, CT 06016

Amanda R.

Job Details: 05/24/2024

Replaced parts operation normal

We serviced a

WHIRLPOOL RANGE

Model JDS9860AAP

Near East Granby, CT 06026

Amanda R.

Job Details: 05/24/2024

Replaced cartridge and all burners lighting normally tested multiple times customer dosent want the spark module or wire harness installed

We serviced a

LG LAUNDRY CENTER

Model WM39978WA/01

Near Enfield, CT 06082

Amanda R.

Job Details: 05/24/2024

Customer is saying someone from office told her it was under warranty explained we warranty parts and labor for one year ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Enfield, CT 06082

Amanda R.

Job Details: 05/24/2024

Replaced parts tested operation normal ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE

We serviced a

KENMORE DRYER

Model ="110.60022010"

Near Chicopee, MA 01013

Mike K.

Job Details: 05/24/2024

"Unit is popping breaker about 5 minutes into cycle. Getting 240v ac at terminal. Tested on timed dry, running fine, heating and tumbling. Air flow is good though filter is caked. Customer was using on timed dry, went through all time settings and breaker did not pop, timer seems fine. I would suspect a possible weak breaker, not shorts on dryer. Did suggest scrubbing filter clean. Explained service call is good for 30 days, if breaker replaced and has same issue can look at dryer again with n that time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near West Springfield, MA 01089

Mike K.

Job Details: 05/24/2024

"Unit is under 1yr wp warranty per service bench. Cs says unit had stopped mid cycle and had not drained.Only error in history is F2e1.. stuck key. Ran through diagnostic cycle fine. Replaced control and ran through diagnostics, while opening door to advance tests unit turned off and stayed off, found loose neutral connection at wire nut in junction box, reconnected and unit running fine."

We serviced a

WHIRLPOOL RANGE

Model WOD77EC7HV00

Near Granby, CT 06060

Mike K.

Job Details: 05/24/2024

Replaced upper convection bake element. Ran convection bake and preheated fine.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/24/2024

"Installed new magnetron and transformer wile installing noticed capacitor had some black marks on it inspected and found capacitor burnt from improper magnetron functions unit is going to need new capacitor and noise filter due to traced of black marks. Replaced Diode for now and will return with proper parts ; ordrng 1 W10850446 (Capacitor) and 1 W10422269 (Noise filter), used 1 W11256462 (DIODE UNIV) from stock"

We serviced a

HOTPOINT DISHWASHER

Model HDF310PGR3BB

Near Southington, CT 06479

Jimmy R.

Job Details: 05/24/2024

Installed new drain pump and ran machine thew a wash and drain checked all operations and unit is now working to specs

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS1

Near Charlotte, NC 28277

Jonathan J.

Job Details: 05/24/2024

Previous tech ordered 2 left side mounts on accident it needed 1 right side mount to fix 3rd tier rack so it would not fall. Only issues was with right side mount. 3rd tier rack. ; ordrng 1 W11569162 (Mount rh side 3rd tier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Monroe, NC 28112

Jonathan J.

Job Details: 05/24/2024

Complaint no lights no power I found main control has 120.3vac getting to it but no ac or dc voltages coming out of it unit will need main control to fix. Cannot find any additional issues at this time that would cause this issue to occur. Am ordering a fan mtr assembly for dc voltage issues. ; ordrng 1 W11455229 (Control)

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Monroe, NC 28112

Jonathan J.

Job Details: 05/24/2024

I tested operations unit is pre heating fine bake and broil all working fine no error codes occurring or additional issues found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Monroe, NC 28112

Jonathan J.

Job Details: 05/24/2024

Complaint does dont seem to be sealing closing properly. I found Fresh food door warped at the bottom have to push really really hard to close door as it hangs on freezer door if fresh food door is closed first cannot close freezer door at all. Door was over foamed during manufacturing causing warpage it appears. ; ordrng 1 LW10912110 (Door SS)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Amherst, MA 01002

Chris B.

Job Details: 05/24/2024

Complaint that the unit is not dispensing water nor ice at times. Found bad water tank. Found bad seal on the evaporator housing.; rqstng P&A on 1 W11204869 (Water Tank) and 1 W11608966 (Evaporator Insulation Housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Palmer, MA 01069

Chris B.

Job Details: 05/24/2024

Replaced all parts and unit is working properly. Customer will look for a small extension to be able to level the back up more.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Ludlow, MA 01056

Gary V.

Job Details: 05/24/2024

"Inspected and found wire harness terminals and block and power cord had thermal event and melted, quoted and they dont want unit fixed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Ludlow, MA 01056

Gary V.

Job Details: 05/24/2024

"Arrived and customer had recording of noise, inspected unit and was running with no noise at this time, unit cooling properly, going to order both fan motors, also unit didnt come with ice maker on delivery and customer been talking with whirlpool about getting it sent to her but they cant supply part, ordering ice maker as well and will install on return trip.; ordrng 1 W11517113 (Ice maker) and 1 WP2315539 (Fan motor) and 1 W11127829 (Cond fan motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellington, CT 06029

Amanda R.

Job Details: 05/24/2024

Unit throwing f1e1 error code customer states it makes noise then throws the error at 26 minutes after making noise ; rqstng P&A on 1 W11506011 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV09

Near Hartford, CT 06106

Chuck M.

Job Details: 05/24/2024

Customer complaint is that ice maker is not working. Turned ice maker off and then back on. Ice maker is receiving voltage and cycles. Found wire connectors to fill valve are foamed to valve. Checked voltage at connectors and 117V is present. Ordered fill valve. ; ordrng 1 W11548535 (Inlet Valve)

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRW08

Near West Hartford, CT 06117

Chuck M.

Job Details: 05/24/2024

Customer complaint is freezer door makes a squeak when it opens all the way. Found hinge and cam causing squeak. Ordered hinge and cam for lower freezer door. Took pics of POP. ; ordrng 1 W11687636 (Hinde) and 1 W11661926 (Thimble Cam for lower freezer door hinge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Windsor, CT 06095

Chuck M.

Job Details: 05/24/2024

Customer complaint is that refrigerator is not cooling properly. No ice production. Compressor and fans are running. Very poor frost pattern. Unit has previous compressor replacement. Ordered compressor and extra Time Slots ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 2 ExtraTimeSlots (Extra Time Slots)s and 1 W11506635 (Process Stub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Bloomfield, CT 06002

Chuck M.

Job Details: 05/24/2024

Customer complaint is that freezer door was not closing by itself. Demonstrated for customer that door needs to be guided closed unit rails retract. Customer also did not know how to take out ice container. Showed customer how to remove ice container. Set measured fill. Unit checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW01

Near Manchester, CT 06040

Chuck M.

Job Details: 05/24/2024

Customer complaint is that refrigerator is making noise. Ran diagnostics and tested damper. Customer confirmed same noise. Ordered damper. ; ordrng 1 WPW10594330 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Glastonbury, CT 06033

Chuck M.

Job Details: 05/24/2024

Customer complaint is that dishwasher is not drying. Ran water at sink and it too 20 seconds to get hot. Ran diagnostics cycle and no error codes found. Checked heater and connections checked ok. Ordered control. ; ordrng 1 W11672039 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVY07

Near Cromwell, CT 06416

Chuck M.

Job Details: 05/24/2024

Customer complaint is that refrigerator was leaking water. Found drain covered with ice. Cleared ice and drain. Unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Belmont, NC 28012

Ryan S.

Job Details: 05/24/2024

Customer complained of no cool on refrigerator section only. Found evap frozen over. Found bad thermistors/ fan in refrigerator section. . Quoted 341.32 for repair. Replaced fan harness w thermistors. Reassembled unit fan now working and thermistors in proper range per temp . Verified proper cooling and operation. ; used 1 W11033168 (THERMISTOR/FAN HARNESS) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Charlotte, NC 28208

Ryan S.

Job Details: 05/24/2024

"Customer complained no power to ref since power outage in neighborhood, found no power to outlet. Found breaker flipped, customer was looking at wrong breaker. Collected trip fee. Verified proper cooling and operation."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Concord, NC 28027

Ryan S.

Job Details: 05/24/2024

Customer complained unit starts running by itself. Found pressure system fault and long fill. Unit unit cutting on is just drain pump coming on from pressure system issue. Unit has no water in it and Found valves work ok. Found pressure hose is connected on both ends properly and doesnt have a leak in hose. Needs new control board due to pressure system issue. Ordering control board. Scheduled return call for 5-30-24 am. Unit has p&l auth. Will call safety on return call. ; ordrng 1 W11603810 (Control board)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Charlotte, NC 28214

Ryan S.

Job Details: 05/24/2024

"Came to install parts ordered by previous tech. Installed new ,other and agitator. Ran service diagnostic mode and all functions working in test mode. Verified proper operation."

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Hartford, CT 06114

Chuck M.

Job Details: 05/24/2024

Customer complaint is that dryer takes too long to dry. Ran dryer and checked venting. Found blockage in venting causing heat to remain in dryer. Customer will replace vent flex.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Gastonia, NC 28054

Ryan S.

Job Details: 05/24/2024

"Customer complained unit not working. Found sump not operating, replaced sump motor from sump assembly from ts (w11613479) ran quick wash, verified proper operation and no leaks. Left pre id valve with customer. ; dspstn on spec-tagged invntry: 1 WPW10327249 VALVE , used 1 W11613479 (MOTOR/SUMP) from stock"

We serviced a

GE DISHWASHER

Model GDF530PGM0WW

Near Springfield, MA 01108

Gary V.

Job Details: 05/24/2024

"Inspected and found ui terminal loose and tightened, cycled and tested fine."

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Charlotte, NC 28278

Mitch H.

Job Details: 05/24/2024

"Checked and found strike broken. Removed and replaced strike. Tested, washer now operating properly.; used 1 W11457841 (Strike) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ2

Near Charlotte, NC 28273

Mitch H.

Job Details: 05/24/2024

Removed dishwasher from under counter. Disassembled and removed old tub. Installed new tub and reassembled all components. Turned water and power back on. Tested unit prior to reinstalling under counter. Allowed unit run for approximately 10 minutes with no leaks. Allowed unit to continue to run for approximately 3 more minutes when F6E1 control error came up. Ordering ACU and console.; ordrng 1 W11660284 (Console) and 1 W11672041 (ACU)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Lancaster, SC 29720

Jonathan J.

Job Details: 05/23/2024

"Complaint unit keeps displaying P0 error code food and fresh food compartment is cooling properly, but food and freezer is defrosting barely freezing at all. I found fan motor in freezer is not working not ramping up into high speed like it is supposed to staying on low speed. I will be replacing main control and motor in freezer.; ordrng 1 W11661931 (Evap mtr) and 1 W11556912 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Waterbury, CT 06708

Jimmy R.

Job Details: 05/23/2024

"Checked over unit due to not cooling and found freezer making ice and freezing items fridge cold but not holding correct temp, removed evap cover and found full frost pattern forced unit into a defrost and unit went in and came out. They had had customer unplug unit for 24hrs and let sit then she plugged it back in and was cooling better advised customer when unplugging unit it melts and resets now I have nothing to go by unit could have had a defrost issue Im not sure. Checked air flow and fans are running and air is blowing over return clear checked temps and both section where coming down in temp properly. Customer will have to watch unit for a few days and see if it is still not cooling correctly or if ice builds as of now unit is working normally"

We serviced a

GE DISHWASHER

Model CDT835SSJ2SS

Near Agawam, MA 01030

Mike K.

Job Details: 05/23/2024

"Replaced wash arm, holder would not budge, had to snap off. Enough survived to secure new spray arm"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 05/23/2024

"Checked over unit and found machine would start but keep locking and unlocking, checked lock and found lid had gotten pushed down causing lock to not line up and bind making unit not lock and not start. Fixed lid to sit and lock properly recalibrated unit and ran a wash and spin cycle all operations now working to specs"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near North Brookfield, MA 01535

Chris B.

Job Details: 05/23/2024

Complaint that the unit stop cooling again. Found evaporator fan not running. Found ice buildup in the thermistor but all came back on to normal. Ruled out the possibility of a bad control board. Customer prefers to see how it runs now that the ice buildup melted on its own. Ran all diagnostics again and all tested normal. Tried looking for the control board for this model but found none available. Will need to verify with the office if theres available part.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Mooresville, NC 28115

Robert A.

Job Details: 05/23/2024

"Cx complaint that the dryer is not starting. I inspected the unit to confirm the complaint. I found the knob axle on the timer has worn not allowing the knob to catch and be rotated. According to the service pointer, I replaced the knob and timer. I tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Waterbury, CT 06708

Jimmy R.

Job Details: 05/23/2024

Checked over unit and found oven would not come on found cntrl operating and time staying but no heat and no burners heating up. Checked terminal block and found connections good checked power and unit only getting 86v acrossed and 45 v one side and 120 on other advised customer stove is good power needs to be checked by a professional

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Blacksburg, SC 29702

Mitch H.

Job Details: 05/23/2024

"Unplugged washer. Removed and replaced inlet valve assembly. Reassembled, tested, washer operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Clover, SC 29710

Mitch H.

Job Details: 05/23/2024

Tested and attempted to cycle ice maker. Would not cycle. Needs ice maker. Customer says they purchased refrigerator last May. Could not provide purchase receipt. Customer is going to contact Queen City to try to get copy of receipt. Collected for service call on cc.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Clover, SC 29710

Mitch H.

Job Details: 05/23/2024

"Tested and found noise coming from compressor trying to start and clicking off on overload. Took amp draw, found compressor pulled 14 amps trying to start. Compressor does eventually start after a few tries. Noticed customer has refrigerator compartment set at 33 degrees. She said they have had to lower temperatures to keep food cold. Ordering compressor. Checked part availability and scheduled return for 5/32 AM ; ordrng 1 W11574734 (Compressor) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Mooresville, NC 28115

Robert A.

Job Details: 05/23/2024

Cx said he already rescheduled the appt. I did not go to the home or diagnose the unit.; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS0

Near Huntersville, NC 28078

Robert A.

Job Details: 05/23/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Huntersville, NC 28078

Robert A.

Job Details: 05/23/2024

"Cx complaint that the unit is not heating anymore. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The heater activate slightly, increasing the element temp from 65 to 82 degrees. I checked the ohms reading of the element, it read 13.5 ohms. The element connectors are secure at the element. The unit needs a new control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11410066 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS00

Near Fort Mill, SC 29715

Mitch H.

Job Details: 05/23/2024

Tested and found compressor running but not pumping or cooling. No frost pattern. Compressor covered under 5 year sealed system warranty. Ordering compressor and inverter. Checked part availability and scheduled return for 5/30 AM. Collected for service call n ck# 221; ordrng 1 W10779331 (Compressor kit) and 1 W11087200 (Inverter) and 1 2Xtime (2X time)

We serviced a

WHIRLPOOL WASHER

Model NTW4519JW2

Near Newington, CT 06111

Chuck M.

Job Details: 05/23/2024

Customer complaint is that washer does not fill up with enough water. Ran diagnostics and got no error codes. Ran Quick Wash Cycle and water filled half of basket. Washer is filling up normal. Showed customer it works.

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