"Found freezer warm and unit in a vacuum while running. Removed refrigerant and tested for leak by charging with 50# of nitrogen. This held for five minutes. I then drained nitrogen and pulled a vacuum to 28, this also held for five minutes. Recharged with 58g R600a and unit cooling now."

Found lid locked and would not open so I broke lid out of lock and replaced it and the control does not always do as instructed some leds are working some are not.W11607637; ordrng 1 W11607637 (Control)

Found freezer not defrosting and fan blade hitting ice this is a part failure less than a year after replacement from our company. 2xframePart#W11249952; ordrng 1 W11249952 (Evap/thermistor) and 2 2xframe (2xframe)s

Dryer vent was to long and bent and crimped so no air was getting out of dryer. Cut vent down dryer ran and checked okCall complete

Complaint dishwasher is not draining. I inspected drain pump. Found no issues with the drain pump. I found tub was completely full of water and would not drain. Upon arrival. I found at check valve at drain hose where it connects to pump housing. I cleared clog that was preventing check valve from opening Tested operations. Water is now draining properly with no issues..

Put unit into bake mode and let it pre heat to 350 degrees it beeped I checked temp it was at 265 degrees. I then checked amps draw on oven sensor and it was at 2.1 not enough amps to get proper temperature the oven sensor needs to be replaced as well. I left all parts with customer and will install on return visit 2-28-24;am; ordrng 1 W10833885 (Oven sensor)

"Hooked up dryer vent, showed customer. Customer has both dryer and washer in small closet area. Showed her unit hooked up. Informed her if she has longer dry times is due to vent in small area. Can move over further or load to washer wont open on left side. Verified proper operation."

Came to install parts ordered by previous tech. Install all parts left by previous tech and installed new outer tub. Calibrated new part to control board. Ran diagnostics and all funtions working as designed. Verified proper operation.

"Installed new control board and cycled to temp, tested fine."

"Inspected and found inlet valve causing water hammer on H2O dispenser side of valve, ice maker side seems fine. Will order new inlet valve and return.; ordrng 1 W11645245 (Inlet valve)"

Complaint that the door isnt unlocking. Ran diagnostic cycle. Found bad reading on the pressure hose. Cleared out air hose ran diagnostic and tested normal. Drain pump is working normal and door locking properly. After air hose cleared up unit running normal. Mentioned to the customer to use HE and less detergent on all cycles.

"Tested washer, ran quick wash cycle, allowed to fill and agitate for several minutes, then cancelled cycle and allowed to drain. Inspected and found no leaks. Checked tub, gear case, drain pump and all other components. No leaks or evidence of past leaks. Repeated same process on heavy duty cycle, same result. No sign of leaks past or present. Washer operating as designed."

"Cx complaint that the units oven intermittently works. I inspected the unit to confirm the complaint. I found no error codes and tested the unit for the cx. The issue is the oven not starting when the start button is pressed. The unit chimes and does not start heating. When the cycle and settings are selected, the start button eventually illuminates indicating the oven is ready to start. The start button can then be pressed and successfully start the oven. The cx and I demonstrated this process multiple times, he often worked every time. The unit is working as designed. They will call back if the issue continues to happen."

"Cx complaint that the unit is not drying the clothing well. I inspected the unit to confirm the complaint. I found no error codes and tested the unit. The unit heats, tumbles and has good airflow. I informed the cx about the function of the moisture sensor and its ability to stop cycles early based on the amount of moisture on the garments. The unit is working as designed."

"No answer for the call ahead. I called the office, cx said they were 5 min away. They did not arrive, I called the office again after 7 min. The did not answer the offices call. I waited another 10 min, they did not show. I moved on, I did not install the part and tagged the door.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"

"Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit has good heat and tumbles, but it has poor airflow.the dryer duct needs to be cleaned to resolve the issue. The unit will work as designed once the dryer duct line is thoroughly cleaned."

Complaint that the unit drain pump stayed on one night. Customer shut off the breaker. Found water under the float switch pad. Dried out all the drip pan out. Ran 4 rinse cycles and found no leaks on the wash pump and drain pump side. No leaks on hoses nor on the new water valve. Drip pan needed to be dried out completely after installing all new parts. Rework on this unit all done and found no issues.

Installed new main control in washer. Unit working properly again.

"Found heavy frost on evaporator. Checked defrost heater and limiter. Both check ok. Unit goes into defrost in test mode. Recommend replacing UI panel. ; ordrng 1 W11566894 (Panel, UI)"

"Installed new UI panel and checked, all ok."

Replaced all parts and washer running normal. Ran diagnostic cycle and rinse and spin cycle with unit working normal. No leaks detected. 1yr warranty on parts and labor.

"Found large amount of oil dripping out of the bottom. Needs new gearcase, belt, cam, actuator and suspension bouncy. Quoted customer."

Dryer not heating or starting. Found open thermal fuse. Replaced and tested all checks ok. ; used 1 WP3392519 (THERMAL FUSE) from stock

Install new drain pump and hose and tested wash pump and drain completeCust will advise on wash pump

Found the agitator is broken 100.00 And gear case wouldnt hit spin needs new belt 33.00And Contrl start button sticks 248.39Needs new drain hose broken and used tape to hold Together. Water shut off drips left water off Labor starts @ 239.00Parts out way cost of new appliances.Tenant

Ran load with towels found the spin basket broken on one side Tub wiggles in high speed Shocks are goodNeed tub job Cust buying new washer

C-do. Door error code Hinge left side cant open to re hang and cant remove door with out breaking .Both hinges not operating properly Door is twisted and wont hang properly or close properly Needs new door; ordrng 1 DG94-01141B (Upper door)

Test unit upon arrival and show and instruct customer on how to reset filter indicator light unit operating as manufacturer specs

Complaint press the button on the user interface of the oven control to pop and the oven wouldnt work anymore. I inspected main control oven relay control relay is blown out on oven. Control. Control is no longer available. Customer is going to replace unit.

File number 7738471200 rob replace suspension rod no additional parts needed at this time customer instructed on proper loading. F0e5 only error code in fault history. Also adjusted per Technical Service Pointer #: W11695259 Rev A Action Required: Mandatory Release Date: October 2023. I ran a load through machine unit operation for me was quiet and normal.

Complaint dishwasher is not draining. I inspected drain pump. Found no issues with the drain pump. I found tub was completely full of water and would not drain. Upon arrival. I found at check valve at drain hose where it connects to pump housing. I cleared clog that was preventing check valve from opening Tested operations. Water is now draining properly with no issues..

I replaced all previously ordered. Parts are tested operations. Everything is now working properly. I performed it control board calibration process. No additional issues found with washing machine at this time. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11239857 BELT

Cx complaint that the units drum does not spin. I inspected the unit to confirm the complaint. I found the units belt has torn and needs to be replaced. I replaced the belt and tested the unit for the cx. The unit is working as designed. I left the part with the cx.; used 1 341241 (BELT) from stock

SC error code drain; ordrng 1 DD31-00016A (Drain pump) and 4 DD97-00507A (Rollors)s

Inspected and found drum rollers and idler pulley misaligned. adjusted and cycled tested fine.

"Inspected and found inlet valve defective causing water hammer, replaced and cycled, tested fine. Full 5 year warranty."

Tested unit upon arrival and found user interface Lock indicator blinking inform and instruct customer that user interface is lock show customer how to lock and unlock user interface. test water and ice operations and unit operating as manufacturer specs

Tested unit and inspect new freezer door found no damage or scratch install door unit operating to manufacture spec

Customer has 000 volts coming g to dryer new construction has builder coming out Tuesday.Call complete

Needs new control for unit office please schedule when part comes inW11677714; ordrng 1 W11677714 (Control)

Dishwasher was operating normal when I arrived I ran unit all operations are normal. Sent customer a estimate on repair if they elect to do so. As of today just collecting trip fee; ordrng 1 WPW10404412 (Door switch)

Replaced sump assembly unit ran and checked ok with no leaks C

One time customer education and I installed suspension rods. The customer was concerned about the out of balance issue and banging. I explained to customer how to load machine and what to do I. The event the out of balance issue happens again. All operations of unit are normal with no leaks.Call complete

Replaced parts ordered by previous tech ran unit all functions are normal and no leaks. Unit ran and checked okCall complete

Complaint that the unit is not cooling properly. Found bad evap fan. Quoted parts and labor. Customer paid trip charge and will call office to see when is the soonest we can return with part and if customer is ok on the turnaround time they will pay directly to the office. Collected trip fee.

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP

"Tested and found no functions from control. Could not enter diagnostics or get any cycles to work. Tried unplugging washer for several minutes then plugged back in, no change. Ordered control. Checked part availability and scheduled return for 2/28 PM ; ordrng 1 W11633362 (Control)"

"Replaced control, removed bin and bezels. Tested each button on u/i and got beep confirmation. Started bake cycle fine, completed preheat to 350 fine. Tested each burner and all working."

"Replaced oriface /burner assy. Unit was in middle of room on arrival so, left there when completed."

Installed new drain hose. All checks properly.

Cs is complaining of rust forming on door panel above the front vent. Verified and took photos. Explained it is not a functional part so is not covered under contract. Gave quote for repair and suggested they could contact whirlpool directly to see if they would do anything.

"Unit has been getting too cold, constantly running, freezing food in rf, but warm in freezer. Was off today on arrival, but said it had only been for a few minutes , turned back on while checking evap. Little frost on first couple turns but rest clear a left over chunk of ice on upper left. Measured 32 on top shelf in rf. 5 in fr.Set to 2nd lowest/ warmest setting. Doors sealing fine.With complaint of constantly running, fr too warm, rf too cold, looks to be a sealed system issue. Ordering compressor/evap drier. 2x time. R134a unit.Office to contact to schedule return.; rqstng P&A on 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 W10843121 (Drier)"

"Complaint, top rack is falling. I found adjuster is broken. I replaced adjuster, tested operations. No Additional issues found With dishwasher At this time. no additional issues reported by customer with dishwasher at this time.; used 1 W10712395 (ADJUSTER) from stock"

Belt broken replaced belt and pulley ; used 1 4392065 (DRYER REPAIR KIT) from stock

"Fill tube keeps freezing. Temps set to recommended will replace heater and valve at same time. ; ordrng 1 W11087201 (Fill tube heater .), dspstn on spec-tagged invntry: 1 W11482383 VALVE"

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Checked and found that issue only happens on delicate, sanitize and heavy duty cycles. Customer says all other cycles run smoothly. Removed rotor and slider, inspected, no issues. Reassembled and attempted to run sanitize cycle. Washer filled properly but would not start cycle. Ran diagnostics, no stored error codes. Ran component tests, could not duplicate noise. Ordering control. Checked part availability and scheduled return for 2/29 PM ; ordrng 1 W11614514 (Control)"

Complaint dishwasher is not drying dishes. I found heater was open unit will need a new heater to repair. Customer declined repair today stating they just wanted information. No additional issues found with dishwasher at this time..

Complaint dryer is taking 3 to 4 cycles just to dry clothes. I found total vent tube restriction behind dryer. Dryer is heating just fine with no issues found at this time. Unplugged dryer advice customer to not use until venting can be cleaned or other damage can occur to dryer. Or property

Checked and tested dryer. Found noise coming from drive motor. Motor is bouncing in cradle. Ordering motor and blower wheel. Checked part availability and scheduled return for 2/29 PM ; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel)

Tested and found element open and not heating. Requesting P&A for element. Checked part availability and scheduled return for 2/28 PM ; rqstng P&A on 1 WP8573069 (Element)

"Tested unit install main control board, unit now cycling and heating and not shutting off. Machine now operating as manufacturer specs"

"Checked and tested refrigerator. Fans running with no unusual noises at time of call. Entered diagnostics, activated both evaporator fans, no unusual noises. No ice buildup on evaporator coils. Put unit in forced defrost and checked heater, operating properly. Tested ice maker and ice box fan. Ice maker cycled and returned to home position correctly and fan operated normally. Unable to duplicate complaint at time of visit. Advised customer that they could have an evaporator fan starting to fail or possible issue with control board. Quoted customer for replacement of both parts and saved estimate. Customer is going to think about it and make a decision. Collected for service call on cc."

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR

"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the unit turns on and chimes when the start button is pressed, just no tumbling. I found thermal fuse is blown and needs to be replaced. I replaced the thermal fuse with one from TS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC."

"Disassembled dryer. Removed and replaced drum. Reassembled, tested,dryer operating properly and quietly."

Cx complaint that the unit is making a rattling noise while the unit runs. I inspected the unit toco firm the complaint. I found the vent hood housing on the top of the MW was crooked. I corrected the position and tested the unit for the cx. The unit is working as designed.

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Removed and replaced damper and control board. Reassembled, ran diagnostics, all components and functions tested good and operating properly.; dspstn on spec-tagged invntry: 1 W11645127 DAMPER CNTRL"

The blower wheel is stripped on motor needs blower wheel and motor ; rqstng P&A on 1 W11549461 (Motor) and 1 WP697772 (Blower)

complaint temp is off let cycle temp is normal recommended trying convection and reading use and care guide

The right door hinge broken replaced operation normal ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE

Oven not powering on but getting proper power. Control getting 120vac. Needs new control. Customer said they will just buy new.

Console not powering on. Can enter diag found F6E3 replaced console and ran self test all checks ok.

Pressure at-8 and 75#. Called tech line. Discusses with tech support and was determined it has a floating restriction. Whir has submitted for exchange. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV

Ck unit for cycle signals found unit not signaling at end of cycle. Ran calibration to reset control and ran a quick dry cycle tones now working and operating properly to manufacture spec. Customer did not long the sound of the tone and the end cycling tune is not loud enough.customer is going to try and get unit replace

Installed new upper icemaker. After previous visit the bottom icemaker started leaking needs new. ; rqstng P&A on 1 5303918877 (Bottom icemaker)

Found hub and shaft on gearcase worn causing no spin. Was able to remove wash plate.

Customers complaint is that the inside of microwave along the seams have a gap. Took pictures and called tech support and documented my findings this is normal and there is no repair except paint but customer will pass on paint. Was given this SR#7738539141

Customers complaint is dryer taking long time to dry and cloths coming out damp. Tested and found dryer heating and cycling as should. Vent is clear. This is a long vent model. Called tech support and documented my findings was given this reference #7738538202. Recommend customer turn eco boost off.

"Complaint washing machine is not agitating washing machine making loud humming noise during cycle washing machine not progressing past the wash cycle light either I found water inlet valve is defective open solenoid on cold side. I found agitator spline is stripped out, completely preventing agitator from functioning properly. Also found capacitor is leaking. Slowly, electrolyte onto drive belt, causing drive belt to slip.; ordrng 1 WP3951744 (Agitator) and 1 W11428524 (Capacitor) and 1 W11239857 (Belt) and 1 W11210463 (Valve)"

Found unit shutting down randomly and not starting properly. Checked and found two codes. One for long drain and another for communication error. Drain pump okay. Suspect UI PANEL causing no start issue. PART IS NO LONGER AVAILABLE FROM MANUFACTURER

Two point washing machine starts making a squealing noise loud clunking noise during the spin cycle. Popping noise I found gear cases defective will need to re-order a new gearcase again ; ordrng 1 W10721967 (Clutch) and 1 W11449840 (Gearcase) and 1 W11239857 (Belt) and 1 W10902814 (Washplate)

Started a cycle filled right up and ran pump left dishwasher running .Dont think plumber realized starts with drain pump then water then wash pump.Dishwasher is running as intendedOn 2/9 installed new valve and the valve is working as intendedTheres mouse damage to harness on blue to valve and brown to pump Wrapped in electrical tape . Also been chewing the drain pump Cust is aware has been exterminating the mice; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT

Installed new suspension rods and install water valve water and tested cold and hot complete

"Complaint, door dispenser is broken. Unit will need a new door dispenser to fix.; ordrng 1 WPW10671905 (DISPENSER)"

"Complaint washing machine extremely loud during spin cycle. I found gear case bearings of completely failed, causing loud noise. Im going to need to order wash plate, case and everything in lower end to fix. Suspension rods are fine control has f6e3 lost communications to motor. Error. Office to call customer when parts come in. ; ordrng 1 W11260238 (Rotor) and 1 W10734521 (Clutch) and 1 W11449841 (Gearcase) and 1 W11551646 (Nut) and 1 W11510461 (Washplate) and 1 W10752187 (Screw) and 1 W10754448 (Clutch) and 1 W11621180 (Control)"

"Complaint washing machine drains and fills without moving the basket at all over and over and over again control board randomly shuts its self off even at the beginning of the cycle washing machine starts jumping violently and making extremely loud, grinding clicking noises. I found lower drive pulley on the gearcase has up-and-down play in the shaft of the pulley clutch. I found suspension rods have completely failed. I found control has F1 E1 error, code and diagnostic history, F0e5 was able to duplicate control board shutting itself off right in the middle of diagnostics cycle before motor went haywire and started spinning at abnormally high speed while grinding unit will need everything in lower end. Unit will also need agitator as customer also complained that clothing has been getting shredded inside of her washing machine. and suspension rods to fix. Office to call customer when all parts come in.; ordrng 1 W10324651 (Hub) and 1 W10528947 (Hub) and 1 WPW10215115 (Washplate) and 1 W11409708 (Sheild) and 1 W11239857 (Belt) and 1 W10721967 (Clutch) and 1 W11454372 (Gearcase) and 1 W10913953 (Actuator) and 1 W11498190 (Control) and 1 W11217817 (Suspension rods)"

"Inspected and found multiple problems, both upper and lower ovens not maintaining bake temps, 100 degrees off and ui panel not responding properly, will submit estimate and call for return date. Customer will have unit pulled out for return trip.; rqstng P&A on 1 W11179310 (Main board) and 1 W10801665 (Sub board) and 1 W11086141 (Ui panel)"

Installed new door switch and tested

Used test button ice didnt move anything. Replaced the ice maker found no fillNeeds water valve for ice makerSpoke to mike couldnt find water valve ice maker Office is looking for part number; dspstn on spec-tagged invntry: 1 DA97-15217D ICE MAKER ASM

"Found error f6e1 and f8e1, f301Found needs. McuCommunication errorCust buying new"

Found fan in the fridge noisy not hitting ice just whining at different pitches.C; ordrng 1 DA97-16028C (Cooling tower)

"Found the open therm fuse ,jumped out to test found the gas valve isnt opening is glowing Would need gas valve and therm fuseCust buying new"

Found unit had runaway temperature error and both elements check okay. Recommend replacing main control. $426.4 for new control and $239 labor rate.

"Found unit has worn drive hub and shaft on transmission is worn also. Not able to remove wash plate. Will need new wash plate, hub, basket and gear case. Will submit for authorization and order parts. ; ordrng 1 W10902814 (WASHPLATE) and 1 W10528947 (HUB) and 1 W10752719 (Tub) and 1 W11454734 (GEARCASE), states that autho needed"

Tested unit found unit not powering on check for voltage at outlet and receive 120VAC. Check power at board and voltage checks good no break in harness. Replace control and unit now power on ran cycle test and found no other mechanical failure unit operating as manufacturer specs. ; dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC

Tested unit and ran diagnostics and found error code 4d22 lower fan failure no low speed rpm. Which is triggering unit to not operate lower bake sections. Inform customer fan motor for lower bake section is NLA.

Checked over unit and found cold water inlet valve broken off when box was opened cold inlet is bad and valve needs to be replaced. Replaced faulty valve and unit is now filling and operating to specs ; dspstn on spec-tagged invntry: 1 W11210459 VALVE(USE ORIGINAL HARNES

"Tested unit and found washer door oils not close and unit would not work and start a wash cycle, found door not closing due to latch had sprung tried to fix latch and noticed latch broken and would not go back unit will need a new latch will order and return 322.07 owed on return visit ; ordrng 1 WP22003593 (Door latch assembly)"