Service History 92 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Windsor, CT 06095

Gary V.

Job Details: 07/18/2023

"Installed new motor and capacitor and attempted to calibrate and run cycle, but acu not responding, verified getting 120v, main acu defective, will order and return.; ordrng 1 W11608056 (Main acu)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Fort Mill, SC 29715

Mitch H.

Job Details: 07/18/2023

Found condensation around front of ice box and ice in bin slightly melted and clumped. Checked and found ice door not sealing and letting warm air in. Ordering ice door.; ordrng 1 WPW10606117 (Ice door)

We serviced a

WHIRLPOOL FREEZER

Model AZC5216LW0

Near Charlotte, NC 28269

Mark C.

Job Details: 07/18/2023

Unit is cooling properly it just needs the lid. Jeff is contacting whirlpool to see if the repair is covered.; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6230HC3

Near Windsor, CT 06095

Gary V.

Job Details: 07/18/2023

"Inspected and found actuator broken, replaced with new and ran calibration and cycled, tested fine.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Enfield, CT 06082

Gary V.

Job Details: 07/18/2023

"Inspected and found drive pulley came loose and tightened and adjusted, cycled thru auto test and tested fine now.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Stafford, CT 06076

Gary V.

Job Details: 07/18/2023

"Inspected and found tub hub stripped, and wash plate seized, will submit estimate and call for return date.; rqstng P&A on 1 W10902814 (Wash plate) and 1 W10528947 (Tub hub)"

We serviced a

WHIRLPOOL WASHER

Model Wtw6120hw2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/18/2023

"Tested unit and found washer not starting a wash cycle due to strike broken off, replaced strike and ran unit threw a wash cycle found all operations now working to factory specs ; used 1 W11457841 (STRIKE) from stock"

We serviced a

MAYTAG DRYER

Model MEDB700VQ0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 07/18/2023

"Ran dryer, found noise coming from area of motor and blower. Checked and found idler making noise but also blower wheel vibrating. Requesting P&A for idler and wheel.; rqstng P&A on 1 WP8544737 (Wheel) and 1 WPW10547292 (Idler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fort Mill, SC 29708

Mitch H.

Job Details: 07/18/2023

"Entered diagnostics, attempted to cycle ice maker. Would begin cycle but not complete. Replaced ice maker, tested, cycled properly, tested valve, actuated and filled correctly.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE , used 1 W10873791 (Ice maker) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clover, SC 29710

Mitch H.

Job Details: 07/18/2023

"Replaced dispenser. Ran diagnostics cycle. No stored error codes. Cycled completed properly, dispenser opened and all other functions tested correctly."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near York, SC 29745

Mitch H.

Job Details: 07/18/2023

Tested and ran diagnostics. Found F1E2 and F1E71 errors. Requesting P&A for control.; rqstng P&A on 1 W11419171 (Control)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/18/2023

Installed new cntrl and placed unit into a defrost cycle found unit now defrosting and all operations working to specs

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Huntersville, NC 28078

Mark C.

Job Details: 07/18/2023

Customer states every time they run the unit there is a foul smell that lasts multiple days upon inspection found. When unit drains gasses are returning up the stand pipe.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Huntersville, NC 28078

Mark C.

Job Details: 07/18/2023

Installed new drive assembly unit is fully operational.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/18/2023

Thawed ice and installed new control box. Please allow 24hrs for temps to stabilize.

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near New Britain, CT 06051

Ruben C.

Job Details: 07/18/2023

Shaft on timer has broken needs timer knob is ok cust has knob ordering timer; ordrng 1 W11685947 (Timer)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Charlotte, NC 28213

Robert A.

Job Details: 07/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Charlotte, NC 28213

Robert A.

Job Details: 07/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Pineville, NC 28134

Jeff L.

Job Details: 07/18/2023

Found the clock jumping ahead about 2 minutes a day and customer has to reset timer for correct time. Ryan has already replaced the 2 parts that would cause this issue. Part#W11600630 part#W11261167 spoke with Randy and was advised that office will call when part comes in; ordrng 1 W11600630 (Control panel) and 1 W11261167 (Control board)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Pineville, NC 28134

Jeff L.

Job Details: 07/18/2023

Replaced control board on microwave then put unit into test mode all components are working properly at this time. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Charlotte, NC 28213

Robert A.

Job Details: 07/18/2023

"Cx complaint that the unit is not dispensing water and ice and the noise is still present. I inspected the unit to confirm the complaint. I found the door switch not being pushed in far enough to activate water and ice. I held the switch down fully by hand both water and ice worked fine. The unit needs a new left RC door to resolve the issue. Regarding the rattling noise I ran tests 3 & 4 separately for about 10 minutes and did not hear the noise. He has a video and it sounds like the SS tubing rattling against something. I will check it out again if its still occur on the return. I called techline to document the issue.when I was about to leave the sound appeared. I propped the unit up with 2*4s and found the sound coming from the condenser rubbing the sheet metal under the unit that the compressor sits on. I called techline again, they recommended making adjustments to it. If that doesnt work the sheet metal could be replaced. I made adjustments, the sound is not present. Im ordering the door for the return visit.Sr7736885732; ordrng 1 W11435353 (Left RC door)"

We serviced a

LG WASHER

Model WM3488HW

Near Belchertown, MA 01007

Mike K.

Job Details: 07/18/2023

Replaced drain pump and tests fine. Tested in drain and spin cycle after filling in normal cycle.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28262

Robert A.

Job Details: 07/18/2023

"Cx complaint that the unit is making noise while running and not drying clothes. I inspected the unit to confirm the complaint. I found the belt was torn. The unit has heat, it tumbles and has good airflow. I suggested using smaller load sizes for better drying performance. The unit is working as designed.; used 1 341241 (Belt) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28262

Robert A.

Job Details: 07/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Charlotte, NC 28269

Robert A.

Job Details: 07/18/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Springfield, MA 01104

Roger R.

Job Details: 07/18/2023

Installed new control for refrigerator. Checked coils and all checks okay b

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Springfield, MA 01108

Roger R.

Job Details: 07/18/2023

Installed new defrost heater due to bad connection in the heater circuit at the brown wire.

We serviced a

LG WASHER

Model WM3270CW

Near Springfield, MA 01119

Roger R.

Job Details: 07/18/2023

Found unit has a bad drain pump. Quoted $69.99 for pump and $239 labor charge. ; ordrng 1 4681EA2001T (DRAIN PUMP)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Springfield, MA 01119

Roger R.

Job Details: 07/18/2023

Found freezer working okay and no excess frost. Fans okay. Unit will need a new damper control for refrigerator. Will order and return to install ; ordrng 1 W11645127 (DAMPER CNTRL)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Springfield, MA 01118

Roger R.

Job Details: 07/18/2023

Installed new control again. Put into defrost and melted any residual frost.

We serviced a

WHIRLPOOL WASHER

Model MTW5807TQ0

Near Wilbraham, MA 01095

Roger R.

Job Details: 07/18/2023

"Installed new lid safety switch and checked screens on fill valve, all ok ; dspstn on spec-tagged invntry: 1 WP8318084 DOOR/LID SWITCH"

We serviced a

MAYTAG MICROWAVE

Model MMV6190FZ04

Near South Hadley, MA 01075

Mike K.

Job Details: 07/18/2023

"Replaced control, customer said one of the main ways she knew failure was that she would put a bag of kernels in paper bag, set for 3 minutes, which it failed, she set for another 3 minutes. Only had several kernels popping .She also said defrosting meat the outside was starting to cook while inside was still frozen.Average:1 cup 2 minutes to boil 1000 watts 1st attempt.. 2 min 10 seconds. Second right at 2 minutes.Output verified at 1000 watts.Customer believes unit not working properly. called techline to document.Middle of call was disconnected, called againHad me put in 2 cups of water at 70 degrees, cook on high for 1 minute. Our starting temp officially was 73 and ended at 106, techline put operation at ~975 watts and would be normal for unit.File # Sr#7736885847"

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Holyoke, MA 01040

Mike K.

Job Details: 07/18/2023

"Cs complaint of not starting, on arrival had her try to start cycle and failing on her, then I tried and started fine, started 15+ times without issue, had her try again and failed. Had her press more firmly and she was able to start multiple cycle in a row with no issue.Unit is working, she just needed to press more firmly, matching washer doesnt require her to push harder, so she thought it was failing."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Belmont, NC 28012

Ryan S.

Job Details: 07/18/2023

"Retuned to install sump ordered by previous tech. Installed sump assembly. Ran quick service mode to test function, and no leaks detected. Verified proper operation."

We serviced a

LG DRYER

Model DLGX3701V

Near Franklin, MA 02038

Angel R.

Job Details: 07/18/2023

"Inspected wiring and UI, machine lit up and ran ok. Problem seems to happen erratically According to customer. Tested it multiple times, tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Charlotte, NC 28208

Ryan S.

Job Details: 07/18/2023

"Customer had multiple complaints. Lights out in ref section top. Light out in shelf drawer door section. And shelf drawer gasket torn, and ref door gaskets torn. Confirmed all complaints. Ordering led strip on top of ref wiling. Ordering one lef for right side of shelf drawer section. Ordering door gaskets for ref, and door gasket for shelf. Informed customer office will call when parts are authorized and parts come in. ; rqstng P&A on 1 W11043011 (Led) and 1 W10695459 (Led) and 1 WPW10443326 (Shelf gasket) and 2 W10830274 (Door gasket)s"

We serviced a

WHIRLPOOL RANGE

Model KDRS483VSS04

Near Charlotte, NC 28209

Ryan S.

Job Details: 07/18/2023

Found burner switch missing from truck parts. Called customer and Informed customer office will call to reschedule when part comes in. ; ordrng 1 WPW10371235 (Burner switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Heath Springs, SC 29058

Jonathan J.

Job Details: 07/18/2023

Complaint making slow ice will make a handful of ice every day I found low water pressure icemaker only filling ice tray with 2 to 3 cubes worth of water. I found water filter is the cause of restriction. I removed water filter. Customer now has great water pressure no water pressure issues with filter removed. Icemaker filling with proper amount of water. temp in freezer is -1? temp in fresh food compartment is 36.2?.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Heath Springs, SC 29058

Jonathan J.

Job Details: 07/18/2023

I replaced all previously ordered parts. I performed a calibration procedure at customer. Perform a quick wash cycle. No abnormal noises. No leaks no more issues.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Sutton, MA 01590

Chris B.

Job Details: 07/18/2023

"Complaint that the unit has parts on the rack that are broken. Will order all parts for a return visit. ; rqstng P&A on 1 W10914507 (Third Rack Rail Right) and 1 W10913628 (Third Rack Rail Left) and 2 WPW10250162 (Adjuster Cover)s and 2 WPW10195840 (Arm Clip)s and 2 WPW10546503 (Rack Adjuster)s and 1 WPW10588165 (Rack Adjuster Housing R) and 2 WPW10195839 (Clip)s and 2 WPW10250160 (Clip)s and 1 WPW10463906 (Screen) and 1 W11101428 (Wash Arm Lower) and 1 WPW10588164 (Rack Adjuster Housing L), dspstn on spec-tagged invntry: 1 W10861000 DISPENSER"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/18/2023

"Complaint dryer is not heating. I found dryer is an apartment complex. I found open thermal fuse, open heating element. I found dryer vent is completely restricted, causing the issues to occur with the heating element and the thermal cut out dryer vent issue needs to be corrected or no heat condition will occur again. ; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/18/2023

7736882622 file number I added 37 grams back 1.2 amp draw upon arrival 0 and 2 maybe psi static run -20 and 10 psi pressures after adding are -10 and 80 psi. Tech line advising to blow out system after breaking apart and replacing evaporator paying attention to anything that comes out using a white paper towel. Evaporators are known for leaking on the specific model. ; ordrng 1 W11578004 (Evaporator) and 1 W11506619 (Coupler) and 1 W11504450 (Coupler) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W10898074 (COUP LOKPREP SEALANT)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3Q

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 07/18/2023

I replaced all previously ordered parts tested operations no leaks no additional issues. Found with washing machine at this time. Performed calibration procedure. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT

We serviced a

WHIRLPOOL DRYER

Model WED8120HW

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 07/18/2023

Customer had appliance fixed Saturday by a 3rd party company does not need service.

We serviced a

KITCHENAID MICROWAVE

Model KEMS309BSS00

Near Indian Land, SC 29707

Jonathan J.

Job Details: 07/18/2023

"Complaints microwave not working. Open close door error F1e5 error. I found left. Interlock has failed. I found light bulb has failed. I found microwave will not heat. Also displaying open close door air inner door has a lot of free play on hinge support. Unit will need microwave, appliance manager and inverter as long with harness, rivet, cam assembly, hinges fuse, light inside of the microwave And inner door to fix ; rqstng P&A on 1 W10217711 (Inverter) and 2 W10874474 (Hinge)s and 1 W11033422 (Intetlock) and 1 W10915648 (Control) and 1 WP4375321 (Fuse) and 1 W11346197 (Magnetron) and 1 W10886919 (Bulb) and 1 WPW10128850 (Lever) and 1 W10486210 (Inner door)"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model LTE5423DQA

Near Westfield, MA 01085

Mike K.

Job Details: 07/17/2023

"Add on call to two other appliances looked at, added third appliance charge which was paid on call #393988Complaint was of unit making loud clanking when spinning, unit was partially torn apart. Found some signs of oil leakage from transmission, but unit tested ok. Ran rinse and spin and worked fine filling, agitating, draining and spinning at full speed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Suffield, CT 06078

Gary V.

Job Details: 07/17/2023

"Arrived and found customer had unit pulled out, and floor has water damage, damage waivers signed and took pics. Inspected and found water dispenser line on back of unit got pinched and cracked causing water leak. Replaced with 5/16 coupler and cycled, unit no longer leaking. All other functions test fine at this time.; used 1 WP2300868 (FITTING 5/16-5/16) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Mooresville, NC 28115

Vincent O.

Job Details: 07/17/2023

"Evap completely frozen over. Found open thermistor. Replaced thermistor and attempted forced defrost. Control not sending proper voltage to heater. Heater fails continuity test. ; ordrng 1 W11580519 (Control board) and 1 W11340898 (Heater), used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Clover, SC 29710

Mitch H.

Job Details: 07/17/2023

"Found ice maker hanging off freezer wall and bail arm on bottom of freezer. Ice maker had been calling for water and water was dumping into bottom of freezer. Reinstalled bail arm, remounted ice maker to freezer wall. Tested ice maker, cycled and filled correctly."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Windsor Locks, CT 06096

Gary V.

Job Details: 07/17/2023

"Inspected and found lid hinge and screws came loose causing lid lock to not latch properly, adjusted lid and hinge and cycled, tested fine now."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GARF30FDGB01

Near Mooresville, NC 28117

Vincent O.

Job Details: 07/17/2023

Found evap completely frozen over. Tested and found open heater. Order and replace heater and thermistor. ; ordrng 1 WPW10316428 (Heater) and 1 WPW10383615 (Thermistor)

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Morris, CT 06763

Jimmy R.

Job Details: 07/17/2023

"Ran washer and found when getting to the spin cycle unit would error out suds. Checked drain and unit was draining slow causing machine to error, checked drain filter and found clogged blocking water flow to drain, removed clogg and ran machine thew a quick wash cycle with towels unit spun out and drained properly checked pressure hose and cleared. All operations now working to specs"

We serviced a

WHIRLPOOL COOKTOP

Model JGD3536BS00

Near Belmont, NC 28012

Ryan S.

Job Details: 07/17/2023

"Customer complained front right burner just clicking, found unit working upon arrival, showed customer how to clean and where to clean surface orifice and ignitor. Informed customer unit working as designed, collected trip fee."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 07/17/2023

"Checked over machine and found washer would start a wash cycle Sense and go to done never washing, ran diagnostics and found no errors ran a calibration and unit started to work and sense each cycle. Checked actuator and found belt and clutch warn making noise and wobbling found after running few times unit would not shift clutch hanging up and stopping will order new clutch,belt and cntrl parts tentative p/a ; ordrng 1 W11543998 (Cntrl) and 1 W10721967 (Clutch) and 1 W11239857 (Belt), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/17/2023

"Customer complained unit not spinning out water in clothes. Upon arrival found only f8e1 error, water pressure seems ok, no debris on cold or hot valve. Ran service mode and all functions working properly, valves, pump, actuator to agitate and actuator to spin. Ran towels mode wash with auto fill. Unit filled with water and started washing properly went into high spin. Informed customer to keep check on water supply at home if water pressure gets too low unit will cut off during use. Customer said she ran it with no one here this morning and it didnt spin and wouldnt spin on drain spin also. Ran drain spin and unit got up to fastest spin cycle , checked pressure line and line is run properly with no holes in line. Visually checked harness to actuator, and drain pump. Finally ran unit with 3 big wet towels on drain spin and unit got out of balance, tried rearrange towels and unit still shaking too much. Ordering suspension. Scheduled return for 7-24-23 pm. ; ordrng 1 W11396716 (Suspension)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Davidson, NC 28036

Mark C.

Job Details: 07/17/2023

Unit is not spinning from a slung belt due to a detached motor pulley. Motor is covered under the 120 month part warranty customer would be responsible for the cost of the belt and labor quoted ; ordrng 1 W11239857 (Belt) and 1 W11283592 (Motor)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/17/2023

"Customer complained unit says please rotate knob, confirmed complaint. Cycled power and checked harnesses on Ui panel. Hooked back up and issue still present. Ordering acu and Ui panel . Scheduled return call for 7-21-23 pm; ordrng 1 W11478526 (Ui panel) and 1 W11419171 (Control board.)"

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/17/2023

"Return to install parts ordered by previous tech insalled agitator, actuator, cam and gearcase. Found drive block damaged , rusted and corroded and needs new drive block.ordering drive block. Informed customer office will call when part comes in. Installed new gearcase and just need to install drive block and inner tub upon return. ; rqstng P&A on 1 WP389140 (Drive block), states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Clover, SC 29710

Mitch H.

Job Details: 07/17/2023

"Tested and ran tests 56 no ice maker error codes, 57, ice cycled and returned to home position correctly, 45, valve operated properly. An test 36, no airflow from ice box, fan not working. Ordering ice box fan.; ordrng 1 W10846539 (Ice box fan)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Clover, SC 29710

Mitch H.

Job Details: 07/17/2023

"Replaced valve, and heater. Found that service kit had already been installed. Left kit with customer. Ran all ice maker and valve tests. All passed and operating properly. Customer concerned about frost on food in freezer. Checked all thermistors and freezer components in diagnostics, all passed. Freezer door and gasket sealing properly. Made change to horizontal mullion heater. All functions and components tested good."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Indian Land, SC 29707

Mitch H.

Job Details: 07/17/2023

Replaced leveling feet. Adjusted so that range was level and inline with counter. Operating correctly.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Plainville, CT 06062

Martino S.

Job Details: 07/17/2023

"Check unit operation door click attempt to lock but will not lock, check door lock connection looks normal. Parts order tentative P/A.; ordrng 1 W11513248 (Lid lock) and 1 W11643703 (Bezel) and 1 W11513246 (Control electric)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Catawba, SC 29704

Mitch H.

Job Details: 07/17/2023

"Checked entitlement found actual goods issue date of 3/13/23. Still under first year warranty. Tested and found auger motor not turning properly causing ice not to be dispensed. Ordered auger motor, ice container and related parts.; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 W11185686 (Ice container) and 1 WPW10309864 (Divider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lexington, NC 27295

Vincent O.

Job Details: 07/17/2023

Installed new harness

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Lexington, NC 27292

Vincent O.

Job Details: 07/17/2023

Found f8e4 leak sensor error. Foun*d water in leak tray. Removed water. Tested and verified proper operation. No leaks. Water residual from installation. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Salisbury, NC 28146

Vincent O.

Job Details: 07/17/2023

Found water hazard error and locked rotor error. Ran diagnostics. All components operating in diagnostics. Ran normal cycle and found load and go dispenser does not shut off once started. Continuously adding soap to load. Turned off load and go dispenser and tested again. Unit goes through cycle. Major grinding and oil leak from gearcase. Rotor bolt seized. Order and replace control and drive assembly. ; ordrng 1 W11510463 (Control board) and 1 W11449841 (Gearcase) and 1 W11195971 (Motor) and 1 W10734521 (Clutch kit) and 1 W11260238 (Rotor) and 1 W11510461 (Washplate)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Salisbury, NC 28146

Vincent O.

Job Details: 07/17/2023

Installed new timer and thermostat ; dspstn on spec-tagged invntry: 1 W10857612 TIMER and 1 WP3387134 THERMOSTAT

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAAEBC

Near Colchester, CT 06415

Jeremy B.

Job Details: 07/17/2023

Fresh food evap drain clogged causing leak in Nader crisper. Cleared drain all checks ok.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/17/2023

Found sheet stuck under agitator. Removed agitator and sheet found bottom of agitator broken needs new. Quoted customer.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/17/2023

Customers complaint is dryer not starting. Tested and found wrinkle control on. Instructed customer on how wrinkle control works. All checks ok. ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/17/2023

"Customer complained unit wont start. Upon arrival found door switch broken off at strike. Replaced door switch from ts. Reassembled unit and ran unit, unit started and started heating properly. Verified proper operation. ; used 1 WPW10569603 (DOOR SWITCH) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 07/17/2023

"Tested and ran diagnostics. Found F9E1 long drain error. Checked and wires were pulled out of plug to drain pump. Repaired connection, tested, washer now operating properly.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 07/17/2023

"Found top rack wheels broken causing rack to tilt. Replaced with adjuster kit, reinstalled rack. Tested adjuster, operating properly.; used 1 W10712395 (Adjuster kit) from stock"

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near York, SC 29745

Mitch H.

Job Details: 07/17/2023

Replaced dispenser. Ran diagnostics test cycle. All functions operating properly.

We serviced a

WHIRLPOOL COOKTOP

Model JIC4430XS00

Near Farmington, CT 06032

Ruben C.

Job Details: 07/17/2023

"7736696110 checked unit getting only 1 volt going to sensor per techline order another module; rqstng P&A on 1 Time (Extra time), ordrng 1 W10857232 (Module), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Farmington, CT 06032

Ruben C.

Job Details: 07/17/2023

"Checked unit ran diagnostics element keeps heating and some buttons not responding ordering control and touch panel; rqstng P&A on 1 W11165145 (Console) and 1 W11120155 (Control), dspstn on spec-tagged invntry: 1 W10703867 HEATER"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlotte, NC 28214

Robert A.

Job Details: 07/17/2023

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. However the new lower spray arm has multiple cracks in it. Im ordering a new spray arm for the return visit. The lower arm needs significant force (turn clockwise) to lock into place. The original arm fell off and was burnt on the element because I did not fully secure it in place after installing the sump assembly.; ordrng 1 Wpw10491331 (Lower arm), dspstn on spec-tagged invntry: 1 W10518394 HEATER"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Charlotte, NC 28269

Mark C.

Job Details: 07/17/2023

"Unit drains continuously due to a short in the control.; ordrng 1 W11611306 (Pcb), dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

We serviced a

WHIRLPOOL FREEZER

Model AZC5216LW0

Near Charlotte, NC 28269

Mark C.

Job Details: 07/17/2023

Unit is not cooling due to a lack of voltage. Plugging in to a different outlet unit works fine. Unit door hinge has pulled apart at the hinge causing a poor seal.; rqstng P&A on 1 W11599964 (Door)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Huntersville, NC 28078

Mark C.

Job Details: 07/17/2023

Installed new heater unit is fully operational.; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Denver, NC 28037

Mark C.

Job Details: 07/17/2023

Customer states unit wont run a whole cycle. Instructed customer the unit senses the dampness of the clothes using a moisture sensor which will cut the cycle short depending on the dryness selected. Unit is showing clean vent due to a blockage in the exhaust duct.

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Denver, NC 28037

Mark C.

Job Details: 07/17/2023

Installed new blower fan unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Charlotte, NC 28216

Robert A.

Job Details: 07/17/2023

Cx complaint that the units control LEDs are not working. I inspected the unit to confirm the complaint I found the door switch arm separating. I replaced the part with a new switch from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11396033 (LIGHT SWITCH) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Charlotte, NC 28216

Robert A.

Job Details: 07/17/2023

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. Water dispenser with no issues. I ran multiple test: 14, 59, 88, 97 & 120. All tests passed, the unit harvested and filled with no issues. I noticed the IM switch was off, I turned it on. I found the IM connector was loose into the door cabinet, I secured it. The cx said the IM performance was intermittent. I replaced the IM with the pre id part, the new IM would not complete a harvest cycle. It gave an E3 code each of the 3 times I tried. Im ordering a new IM to resolve the issue. I put the old IM back (secured the connector) and ran a harvest test to make sure it works.My TS said I have 1 on my van but I dont.; ordrng 1 W11557001 (IM), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Charlotte, NC 28216

Robert A.

Job Details: 07/17/2023

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found low ice production with small cubes. I harvested the IM, the cycle completed but water pressure was low as well. I removed the filter to isolate that option, water to the IM was still low without the filter. I checked the pressure from the water dispenser, its low as well. I checked the valve under the sink, it was not fully open. I fully opened the valve and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Holyoke, MA 01040

Roger R.

Job Details: 07/17/2023

"Found unit not cooling properly and partially frosted evaporator. Also main control not responding. Unit needs a new compressor and main control FLOOR IS VINYL AND LOOSE. USE CAUTION WHEN MOVING. I DID NOT MOVE UNIT FOR DIAGNOSTICS. ; ordrng 1 W11595220 (Control) and 1 W11580057 (Compressor) and 1 W11504415 (Coupler, suction line) and 1 W11504430 (Coupler , discharge side) and 1 W11506619 (Coupler, process tube) and 1 W11109499 (Filter) and 1 W11504445 (Coupler, heat loop) and 1 W11504447 (Coupler, capillary tube)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW0

Near Chicopee, MA 01020

Roger R.

Job Details: 07/17/2023

"Found unit needed dryer maintenance kid due to noisy idler pulley. Installed kit and tested, all okay. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Amherst, MA 01002

Roger R.

Job Details: 07/17/2023

Found unit has a stuck freezer drawer. I think the freezer drawer is frozen closed due to an ice blockage. Recommend defrosting unit until door can be opened. Will return to diagnose when unit is thawed out.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Belchertown, MA 01007

Roger R.

Job Details: 07/17/2023

Found worn splutch kit. Replaced and tested. Cleared stored codes and recalibrated unit. ; used 1 W10721967 (CAM KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Ludlow, MA 01056

Roger R.

Job Details: 07/17/2023

Removed and replaced defective gear case. Tested unit and ran calibration cycle. All checks okay ; used 1 W11239857 (BELT) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near East Windsor, CT 06088

Gary V.

Job Details: 07/17/2023

"Inspected and found ice ball on evaporator and no cooling, unit needs compressor and evaporator replacement, will submit estimate and call.; rqstng P&A on 1 W11092625 (Compressor) and 1 W10836706 (Evaporator)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Somers, CT 06071

Gary V.

Job Details: 07/17/2023

"Inspected and found wash pump getting 120v but no operation, quoted and he will call if wants repaired."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Charlotte, NC 28277

Robert A.

Job Details: 07/17/2023

Cx complaint that the unit is building ice in the FC. I inspected the unit to confirm the complaint. I found the door was not fully closing causing the ice to build up. I removed the ice bin and shelf to remove the ice. I noticed there was heavy ice on the left side near the IM that was not allowing the door to fully close. I removed all ice and put the drawer and shelf back in place. The unit is working as designed. I emphasized to the cx to make sure the door is completely closed to avoid this issue in the future.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Charlotte, NC 28209

Robert A.

Job Details: 07/17/2023

"Cx complaint that the unit is now making a noise while it runs. I inspected the unit to confirm the complaint. I found an error code (f0e3) and the cx had a video of the noise. The noise occurs while the unit is agitating. I checked the belt and cam. The cam wheel has marks from the belt and the belt is more loose than normal. The unit needs a new belt and cam to resolve the issue. I installed the parts from TS. I calibrated and tested the unit for the cx. The unit is working as designed.; used 1 W11239857 (BELT), and 1 W10721967 (Cam) from stock"

We serviced a

LG DRYER

Model DLEX2650W

Near Franklin, MA 02038

Angel R.

Job Details: 07/17/2023

"Rumbling coming from dryer, needs a repair kit. Delgkit tagged in office.; ordrng 1 Delgkit (Dryer repair kit)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Newington, CT 06111

Ruben C.

Job Details: 07/17/2023

Checked unit ran diagnostics no error codes in memory ran spin normal checked bolt on gearcase tightened bolt tested unit normal

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Newington, CT 06111

Ruben C.

Job Details: 07/17/2023

Checked unit found freezer light shorted cuasing no light replaced freezer light tested operation normal; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Northbridge, MA 01588

Angel R.

Job Details: 07/17/2023

"Installed parts, calibrated and tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Douglas, MA 01516

Angel R.

Job Details: 07/17/2023

Gasket has no magnetism to it. Wiped it down but did not help. Will order new FC gasket. ; ordrng 1 W11661186 (Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model LFTR2021TFD

Near New Britain, CT 06053

Ruben C.

Job Details: 07/17/2023

Checked unit found cond fan motor blade was completely off not holding in place ordering motor and blade; rqstng P&A on 1 WCI242018301 (Cond fan motor) and 1 WCI241639502 (Fan blade)

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