We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/18/2023
"Tested and found center burner valve shutting down if you turn to simmer. Also found burner head not distributing flame correctly, one section not burning. Quoted customer for repair and saved estimate. He is going to think about it and let us know. Collected for service call"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/18/2023
"Removed and replaced console and control. Reassembled, tested, all functions operating properly."
We serviced a
KITCHENAID VENTHOODS
Model KVUC606KSS0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 11/18/2023
Tested and found no power out f control to lights or motor. Hood has proper incoming voltage. Ordering control.; ordrng 1 W11516463 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/18/2023
Found customer complaint is door panel rusting on top. This is cosmetic and not covered. Provided part number and contact information for whirlpool. Customer will try to get autho.
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/18/2023
Installed new control and panel. Tested and verified proper fill levels and operation. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/18/2023
Installed new stops. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/18/2023
Found unit runs for split second and completely shuts off. Found f2e2 error. Hmi disconnect. Checked and verified connections are seated properly. Order and replace control and hmi. ; ordrng 1 W11413567 (Hmi) and 1 W11618917 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Clover, SC 29710
Mitch H.
Job Details: 11/18/2023
"Upon arrival, opened box with pump/motor. Found new part did not have all the packing material and appears to have been returned. Missing part of rear mounting bracket and wire retainer broken off. Returning part and reordering.; ordrng 1 W11460945 (Pump/motor)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Clover, SC 29710
Mitch H.
Job Details: 11/18/2023
"Tested and ran diagnostics. Found F0E2 error code. Tested, all other components checked good. Ordering pressure switch and hose.; ordrng 1 W11316246 (Pressure switch) and 1 W11456953 (Hose)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/18/2023
"Customer complained unit dispenser drawer broken. And fabric softener not dispensing. Ran service mode and softener valve not opening. Ordering inlet valve and dispenser drawer. Informed customer office will call when parts come in. ; ordrng 1 W11178180 (Dispenser) and 1 W11595805 (Valve), dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/18/2023
Customer complained unit leaking. Ran unit and checked bellow for tears. No tears found. Looked under and behinds unit and no loose hoses or holes in hoses or tub. Ran unit for 15 min on heavy duty. No leaks. Ran service mode and ran all valves and no leaks. Filled unit to capacity and drained. No leaks and drain line draining in home properly. The only signs of water marks are below dispenser inside and outside. Ordering new dispenser drawer. Informed customer office will call when part comes in. ; ordrng 1 W11524105 (Dispenser)
We serviced a
WHIRLPOOL WALL OVEN
Model KEBC147KWH06
Near West Springfield, MA 01089
Roger R.
Job Details: 11/17/2023
Unit off temperature. Will need a new oven sensor. Quoted $99.95 for part and $80 labor rate with coupon PICK UP PART AT OFFICE ; ordrng 1 WPW10131825 (Sensor)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/17/2023
"Customer complained oven not working, surface burners do. Ran bake and ignitor not clicking or getting signal to start. Ordering control board, spark module board and ignitor. Schedule return for 11-27-23 am ; ordrng 1 WP9758079 (Ignitor) and 1 W11159621 (Control) and 1 W11162730 (Spark board)"
We serviced a
WHIRLPOOL OVEN
Model KEMS308SSS04
Near Mount Ulla, NC 28125
Vincent O.
Job Details: 11/17/2023
Found bake element open causing slow heat. Also found broil element worn and not glowing properly. Customer would like to replace both. ; ordrng 1 WPW10207398 (Bake Element) and 1 WP9760774 (Broil)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JBZFL30IGX00
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/17/2023
Installed new seal and ice maker.
We serviced a
ADMIRAL REFRIGERATOR
Model HMG211467
Near Enfield, CT 06082
Mike K.
Job Details: 11/17/2023
"Door had fallen off, cs had parts that had come off, too screw of lower hinge had broke in half with remainder in screw hole but was able to get to screw in fairly securely, remounted door and functional. Door gasket is torn and unavailable."
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Norwich, CT 06360
Amanda R.
Job Details: 11/17/2023
Replaced dispenser and attached handle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Griswold, CT 06351
Amanda R.
Job Details: 11/17/2023
Model number wasnt dispatched correctly
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Bristol, CT 06010
Ruben C.
Job Details: 11/17/2023
Replaced control latch and drain pump unit does not keep draining now but panel is not working ordering encoder and facia ; ordrng 1 W11627516 (Encoder) and 1 W11561182 (Facia)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EWH3
Near Plainville, CT 06062
Ruben C.
Job Details: 11/17/2023
Rechecked unit found found motor is leaking from center spoke with Randy to get discount price on motor and labor ordering motor; ordrng 1 Wpw10605058 (Motor)
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Hartford, CT 06106
Chuck M.
Job Details: 11/17/2023
Arrived to install control panel. Wrong part ordered. Ordered control. ; ordrng 1 W11620526 (Control)
We serviced a
MAYTAG WASHER
Model MVW6500MBK1
Near Avon, CT 06001
Chuck M.
Job Details: 11/17/2023
Customer complaint is that washer was shaking and unbalanced. Customer was washing a heavy blanket and a dog bed. Explained unbalanced loads and weight distribution. Removed dog bed and did drain and spin cycle. Washer spun and completed cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28216
Robert A.
Job Details: 11/17/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28273
Robert A.
Job Details: 11/17/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine. The IM stalled, I cycled the IM power and it went to the home position. I replaced the IM With one from TS and ran a harvest test, it completed the harvest test with no issues. The unit is working as designed.; used 1 W11546935 (ICEMAKER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Charlotte, NC 28273
Jeff L.
Job Details: 11/17/2023
"Found the unit with a restriction needs a drier filter to make a good repair also install compressor.THE CUSTOMER WAS UPSTAIRS WORKING I CALLED OUT FOR HIM SEVERAL TIMES HE NEVER CAME DOWN. WHEN CUSTOMER CALLS IN PLEASE LET THEM KNOW THEY ARE SCHEDULED FORN11-28-23 AMPart#W107793312xtimeframe; ordrng 1 WPW10143759 (Filter) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near Millbury, MA 01527
Aimee Z.
Job Details: 11/17/2023
"Tested igniter it was cracked and burnt out, replaced with ts igniter And pre heated to 350; used 1 12400035 (Igniter) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS2
Near New Hartford, CT 06057
Chuck M.
Job Details: 11/17/2023
Installed console and tested. Dishwasher is working properly. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Charlotte, NC 28273
Robert A.
Job Details: 11/17/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/17/2023
"Customer did not have receipt. Checked entitlement, found actual goods issue date of 5/8/23. Still in first year warranty. Tested washer, found it would not shift to agitate. Replaced shifter from t/s, retested, still will not go to agitate. No signal going to shifter. Inspected wires, no visible signs of broken wires or damage. Ordering control and harness. Checked part availability, control on b/o. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11603810 (Control) and 1 W11652038 (Lower harness), used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/17/2023
"Checked and found lid strike broken. Replaced strike from t/s. Tested washer, lid locking and washer operating properly.; used 1 W11457841 (Strike) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/17/2023
"Tested and confirmed issue. Inspected stator, rotor and slider, all look good. Noise coming from gear case. Requesting P&A for gear case, clutch and wash plate.; rqstng P&A on 1 W11393685 (Gear case) and 1 W10752283 (Wash plate) and 1 W10734521 (Clutch) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/17/2023
"Removed and replaced lint chute, tested, still had a slight noise coming from motor. Disassembled and checked motor, found back spring clamp not positioned properly. Corrected, reassembled, tested. Now operating properly and quietly."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Torrington, CT 06790
Ruben C.
Job Details: 11/17/2023
Replaced control comp started normally set to factory recomended setting have advised cust to give 48 hours to allow for cycling of unit
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Warren, MA 01083
Chris B.
Job Details: 11/17/2023
Complaint that the unit is leaking water from the bottom front. Ran diagnostic cycle and no leaks but ran a regular quick cycle with no clothes and tub was over filling at a higher level then normal. Pressure hose is not kinked and its connected to the control board as normal. Seems that is over filling of water which damaged the old suspension. Customer mentioned that the washer did fill up high. Will order control board.; ordrng 1 W11608056 (Control Board)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ware, MA 01082
Chris B.
Job Details: 11/17/2023
Complaint that the unit is leaking water from the back. Did see water leaking while running diagnostics but found water accumulated in the water valve plate. ; rqstng P&A on 1 W11400157 (Water Valve Assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Paxton, MA 01612
Angel R.
Job Details: 11/17/2023
"Installed thermistor, power cycled the unit. Tested ok. Advised customer to keep an eye on unit over the next couple days. RC evap has not frost at all, possible system leak."
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Worcester, MA 01610
Angel R.
Job Details: 11/17/2023
"Unit working properly, vent screen clogged outside. Advised customer to clean out."
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Worcester, MA 01610
Angel R.
Job Details: 11/17/2023
"Installed new panel and wire, tested ok."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Worcester, MA 01602
Aimee Z.
Job Details: 11/17/2023
Tested heat works fine found lint in dryer and outside vent clogged Restricting the air . Cust will clean
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASNWW
Near Worcester, MA 01604
Aimee Z.
Job Details: 11/17/2023
Found drain pump humming not pumping water out Installed new drain pump and tested ; used 1 WH23X28418 from stock
We serviced a
KENMORE DISHWASHER
Model 665.13549N412
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/17/2023
"Lower spray arm is broken and middle and lower not turningUsed clear door to test Needs pump and spray arm; ordrng 1 W10620220 (Wash pump) and 1 W10500354 (Lower spray arm), dspstn on spec-tagged invntry: 1 W11177741 GASKET"
We serviced a
GENERAL ELECTRIC HOME COOKING - E
Model JBS86SP4SS
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/17/2023
Found power at switch inner burn doesnt work outer does and convection fan is noisy.Cant tell which switch to front right got both; ordrng 1 WB30T10130 (Front right) and 1 WB24T10029 (Switch) and 1 WB24X25013 (Switch) and 1 WB26X26500 (Mtr conv)
We serviced a
AMANA REFRIGERATOR
Model ARB905HCS
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/17/2023
Bail arm was out re installed Gave Cust est on new icemaker and bail armCwa on repair
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Sharon, MA 02067
Aimee Z.
Job Details: 11/17/2023
When Cust scheduled stayed had issues with washer Found the bolt to pully threaded off and the can got caught on shield. The cam was damaged Re put on the bolt and pullyFound a bur on the cam replaced one ts and calibrated and tested ; used 1 W10721967 (Cam) from stock
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Charlotte, NC 28208
Robert A.
Job Details: 11/17/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WEGA25H0HZ0
Near Charlotte, NC 28208
Robert A.
Job Details: 11/17/2023
Cx canceled the appt at the door. I did not diagnose the unit.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Charlotte, NC 28269
Robert A.
Job Details: 11/17/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRB04
Near Burlington, CT 06013
Ruben C.
Job Details: 11/17/2023
Cust cancelling service does not want to pay
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Farmington, CT 06032
Ruben C.
Job Details: 11/17/2023
Checked unit found drain pump seized would not turn replaced drain tested unit normal; used 1 W11412291 (Drain pump) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Simsbury, CT 06092
Chuck M.
Job Details: 11/17/2023
Customer complaint is that washer is noisy in spin cycle. Customer has recording. Checked and found balance ring is loose. Ordered basket and wash plate ; ordrng 1 W11178227 (Basket) and 1 W10902814 (washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Webster, MA 01570
Angel R.
Job Details: 11/17/2023
"Ran diagnostics tests on condenser fan, compressor, baffle motor, evap fan. All sounded and tested ok. IM and valve could not be activated during test mode. Called tech line did not recommend replacing any parts. SR#7737572028"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Webster, MA 01570
Angel R.
Job Details: 11/17/2023
Found one wheel on the back right worn out and shavings all over. Replaced wheel from dryer repair kit on TS. Tested ok.; used 1 4392067 ( DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Simsbury, CT 06081
Chuck M.
Job Details: 11/17/2023
"Customer complaint is that washer would not complete cycle. Ran diagnostics and found error codes F7e1 tachometer missing, F2e3 ACU/UI mismatched. Found capacitor faulty. Replaced and tested. Washer checked ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
KITCHENAID RANGE
Model KFGD500EBS00
Near Windsor, CT 06095
Chuck M.
Job Details: 11/17/2023
"Customer complaint is that oven was not heating properly. Inspected and found ignitor is not working. Screws to burner and threads on burner are stripped. Ordered burner, screws and ignitor. ; ordrng 1 W11174122 (burnr-oven) and 2 WP4159193 (screw)s and 1 W11596211 (Bake ignitor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Crouse, NC 28033
Ryan S.
Job Details: 11/17/2023
"Customer complained of unit leaking. Found drain line had came loose. Reattached drain line. Ran unit and unit filled and started washing with no leaks. No error codes present.,verified proper operation. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model wtw4816fw3
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/17/2023
"Customer complained unit wont start sometimes, sensing light just blinks. Informed customer of new 2 step start process. If light is blinking hit start again to start unit. No error codes and unit is working as designed. Showed customer. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 11/17/2023
Not making ic. Ice machine getting 120vac wont cycle. Installed new and all checks ok. ; used 1 W10882923 (ICE MAKER) from stock
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Stafford, CT 06076
Gary V.
Job Details: 11/17/2023
"Concern is intermittent heating. Inspected and found multiple problems, timer not advancing to off properly, sensor dry shutting off mid cycle and erratic temp fluctuations. Will submit estimate and call with return date.; rqstng P&A on 1 W11230567 (Temp switch) and 1 WPW10476828 (Sensor board) and 1 WPW10642928 (Timer) and 1 WP8318268 (Op tstat)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Matthews, NC 28104
Jeff L.
Job Details: 11/17/2023
Replaced UI tested with a cup of cold water for 1 minute unit ran and checked okCall complete
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Enfield, CT 06082
Mike K.
Job Details: 11/17/2023
"Unit under 1yr wp warranty per service bench.Complaint of not starting/running properly. No errors in history. Tested in timed and normal and both started properly and unit is heating.Talked with cs on phone (father had let me in)Specific complaint was of time remaining jumped by down some times, clothes not always dry at end of regular cycle. I explained how sensor worked and estimated time on display. Verified moisture sensor operating in factory diagnostics. Unit test fine at this time"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFN2853AF
Near Northampton, MA 01060
Mike K.
Job Details: 11/17/2023
"Customer is getting veggies freezing. Has temp set at 35. Explained temp should be set at 37/38. Also is getting ice in fr becoming large chunk, explained evaporation of ice and that it is normal.A little ice build up on air tower, replaced air tower assy and installed new gasket, verified damper motor running as switch position when plugged in. Cs to monitor"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/17/2023
Not a rework. After ice maker replacement unit was making ice. Found fill tube frozen not allowing ice maker to fill. Order and replace fill tube heater and valve. ; ordrng 1 W11482383 (Valve) and 1 W11087201 (Heater)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Watertown, CT 06779
Jimmy R.
Job Details: 11/17/2023
"Tested unit and found washer would not wash unit would sense then agitate then start over, ran diagnostics and found error F7e4 basket reengagement failure checked slider and found slider had fallen apart causing issue. Replaced slider and recalibrated unit ran a wash cycle and unit is now going threw and working to specs ; used 1 W10734521 (Slider) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Matthews, NC 28104
Jeff L.
Job Details: 11/17/2023
Please see pic ice maker rake Baird again broke out of box. I unboxed the part right in front of the customer they seen damage same time I did. Spoke with Jenn she is gonna make sure next one is not damaged. Will return 11-22-23 pmPart#W11087434; ordrng 1 W11087434 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Holyoke, MA 01040
Mike K.
Job Details: 11/17/2023
"Replaced gear case assy, agitator, cam, actuator and belt. Ran recalibration cycle and then ran diagnostic test and completed fine with no issues, no abnormal noises."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Matthews, NC 28104
Jeff L.
Job Details: 11/17/2023
Found water dripping out of door where air vent is when door is dropped down to unload dishwasher a good bit of water is just sitting in the air vent. Need to replace air vent and control to make a good repair. Scheduled for 11-28-23 amPart#W11649995Part#W11646927; ordrng 1 W11649995 (Air vent) and 1 W11646927 (Control)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Fort Mill, SC 29707
Jeff L.
Job Details: 11/17/2023
Found suspension rods allowing the unit to move more than normal they need to be replaced for good repair. Rescheduled for 11-27-23Part#W11400156; ordrng 1 W11400156 (Suspension rods)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fort Mill, SC 29707
Jeff L.
Job Details: 11/17/2023
"Hen unit got to rinse it would not advance any further, I found the mixing valve stuck in the closed position not allowing water to come thru at proper rate of PSI.. UNIT RAN AND CHECKED OKCALL COMPLETE; used 1 W11165546 (Water valve) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/17/2023
Found grinding noises coming from gearcase. Order and replace drive assembly. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam kit) and 1 W10902814 (Washplate)
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near Fort Mill, SC 29707
Jeff L.
Job Details: 11/17/2023
Replaced parts advised by tech support to replace due to me never actually seeing the unit fail. Unit ran and checked ok advised customer to call if needed.Call complete
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/17/2023
Found new harness also has break in it. Will work when wiggling wires to drain pump. Order and replace harness. ; ordrng 1 W11643701 (Harness)
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/17/2023
Installed new control board. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model DU920PFGQ0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 11/17/2023
Customers complaint is dishwasher will randomly stop mid cycle. Found control panel shorted out and parts NLA.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 11/17/2023
"Complaint washing machine when faucet button is pressed spits out a quick burst of water and then the water couple drops washing machine continuously drips water all day all night. Have to turn the faucets off behind washing machine. I found hot water valve is the one that is dripping, nonstop no debris in filter screens found unit is on city municipal water supply. I found cold water from Fossett will spray for half a second a very rapid burst of water out of valve and then no water will come out valve just hums. I am ordering main control and Valves to fix. will have to move other wash machine out of room and install washer machine back for testing as customer has a loaner washing machine installed currently. ; ordrng 1 W11513246 (Control) and 1 W11513255 (Valve)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Wingate, NC 28174
Jonathan J.
Job Details: 11/17/2023
Replaced all previously order parts tested operations no additional issues. Found with Dryer. No abnormal noises heard with dryer anymore. Everything is now working properly. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Marshville, NC 28103
Jonathan J.
Job Details: 11/17/2023
"Complaint while dryer was in use the very last time filled the entire house for smoke and has not been working since thick, billowing black smoke had to open all windows and evacuate the house. I could not find any electrical issues except for open heater and completely blocked. Ductwork going outside that attaches to dryer. Replaced heating element. Also found locked up rollers and frayed drive belt replaced with component kit all idlers rollers and drive belt inspected power cord no thermal issues occurring with power cord any burning issues. Customer may be experiencing. Customer should seek an electrician advising customer to fix the venting system so that dryer can heat properly and blow hot wet air outside properly. no thermal issues. Found with dryer today. No additional issues found no safety concerns. Found with dryer today.; used 1 279838 (ELEMENT), and 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Marshville, NC 28103
Jonathan J.
Job Details: 11/17/2023
complaint washing machine will not spin out laundry not operating properly not filling with water. I found hub has failed. Gearcase has failed. Unit will need hub gear case in washplate to fix. Customer declined repair today is going to look at alternative machines.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 11/17/2023
"Complaint unit keeps giving F0e7 displaying on user interface referred customer to service pointer. Customer needs to update, user interface and connect unit to Wi-Fi. Found also banging noise that customer is hearing is from improper loading procedures. Educated customer on proper loading procedures no additional issues found the suspension rod issues. No motor issues. No additional issues found at this time."
We serviced a
MAYTAG RANGE
Model MGS8800FZ5
Near Wolcott, CT 06716
Jimmy R.
Job Details: 11/17/2023
"Installed all new harness and found main harness had gotten in between oven liner and lower cabinet cutting off power supply to oven ignitors, replaced rest of parts to be safe and heated oven to 350 degrees oven is now getting to Temp and working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Southington, CT 06489
Jimmy R.
Job Details: 11/17/2023
"Checked over unit and found water leaking from right side of machine causing float to go off and unit to shut down, checked leaking and found water coming from tub found seam where tub was crimped together wide opening and water pouring out. Will order new tub assembly advised once one we would call for return visit ; ordrng 1 W11409866 (Tub assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Southington, CT 06489
Jimmy R.
Job Details: 11/17/2023
"Tested unit and found washer would start and try to sense and just buzz never moving tub, checked motor and found capacitor leaking causing no voltage to motor for unit to sense. Replaced faulty capacitor ran a calibration and unit is now washing and working to specs ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Southington, CT 06489
Jimmy R.
Job Details: 11/17/2023
Installed new door whirlpool sent to customer cycled ice maker and unit is now filling with water and cycling as designed. Checked cooling and all operations unit is now working to proper factory soecs
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/17/2023
Tested unit and found dryer making noise wile tumbling found noises sounded like the vent was disconnected from under unit. Found noise coming from front of blower housing removed panel and found screw for blower housing had come loose causing vent to blow out of the front. Added new screw to hold tight ran unit threw a cycle and all operations are now working to specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Prospect, CT 06712
Jimmy R.
Job Details: 11/17/2023
"Installed new cntrl and handles checked over operations and damper is now opening And closing properly advised to give unit 24hrs so temps can regulate, advised if ice gets stuck together in bin just to dump it and let it make new.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Windsor, CT 06095
Gary V.
Job Details: 11/17/2023
Installed parts listed and cycled tested fine.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Tolland, CT 06084
Amanda R.
Job Details: 11/17/2023
"F1e2 motor over voltage F9e1 long drain f7e8 motor f0e7 load detected during clean washer washed two items lid stay locked waited 15 mins lid unlocked started clean cycle control making loud ticking noise when unplugging unit ; rqstng P&A on 1 W11396717 (Drain pump) and 1 W11419171 (Control) and 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 1 W10734521 (Clutch), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Manchester, CT 06040
Amanda R.
Job Details: 11/17/2023
Replaced motor tested operation normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ1
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/17/2023
Complaint not drying dishwasher is crooked white insulation showing underneath. I found insulation was not properly installed I found dishwasher itself is level but countertops are not causing dishwasher to appear un level. No error codes in fault history customer has never heard of rinse agent before has never used. It didnt know it was a thing. Customer must also run hot water from sink faucet before starting a cycle or control can disable heater requiring service. Water should be temp of 120 from sink faucet before starting a cycle per technical service manual page 2
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204KPA00
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/17/2023
Installed new control. Compressor now running and unit is beginning to cool. All functions check ok. Left part with customer.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Stanley, NC 28164
Ryan S.
Job Details: 11/17/2023
"Returned to install acu. Installed acu and unit still not working, called techline and checked all connections again and cant find issue. Techline putting in for review. Told customer you will hear from someone to move forward. Same sr#7737654722."
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Gastonia, NC 28054
Ryan S.
Job Details: 11/17/2023
"Customer complained of a leak from drain hose, lid broken and unit shaking . Found leak in drain hose from pin hole. Found hinge on left side of lid broken and rich side. Needs replaced also, also found suspension bad. Ordering both hinges, drain hose line and suspension. 11-27-23 am. ; ordrng 1 WPW10363893 (Hose) and 1 WPW10544329 (Hinge) and 1 WPW10544328 (Hinge) and 1 W10440786 (Suspension)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Gastonia, NC 28056
Ryan S.
Job Details: 11/17/2023
Returned to install new dishwasher rack tub wheel. Installed part and reassembled unit. Rack now able to pull in and out properly. Verified proper operation and showed customer.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28278
Mitch H.
Job Details: 11/17/2023
"Confirmed closing date and took picture of closing document.Tested microwave and confirmed turntable not turning. Entered settings and found that turntable was off. Turned on, retested, now operating correctly. Instructed customer on how to use the Tools function on user interface. I&I now fulfilled."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28278
Mitch H.
Job Details: 11/17/2023
Customer was concerned thinking that ice bin should lock in place. Explained that it just slides in but does not lock in. He was also concerned about water line from wall just laying on floor behind refrigerator. Explained that water line is not considered part of refrigerator but that there is no problem with line. I&I now complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Berlin, CT 06037
Jeremy B.
Job Details: 11/17/2023
Installed new control and then ran calibration then high speed spin. All checks ok.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Cromwell, CT 06416
Jeremy B.
Job Details: 11/17/2023
Installed new harness and ran self test all checks ok.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Berlin, CT 06023
Jeremy B.
Job Details: 11/17/2023
Washer goes off balance no matter the load size. Ran diag found off balance error code. Ran automatic test found a wobble to the basket will order and replace. Instructed customer on proper load size. ; ordrng 1 W11178227 (Basket) and 1 W10902814 (Wash plate)
We serviced a
SAMSUNG HOME COOKING - E
Model NE59J7850WG/AA
Near Durham, CT 06422
Jeremy B.
Job Details: 11/17/2023
Glass in oven door cracked while customer using self clean. Appears to be a heat fracture and not customer abuse. ; rqstng P&A on 1 DG94-01123B (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near South Windsor, CT 06074
Gary V.
Job Details: 11/17/2023
"Inspected and found defrost drain hose not inserted in drain pan properly and inserted in drain pan, and tested fine now. 2 year warranty from Costco."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS2
Near South Windsor, CT 06074
Gary V.
Job Details: 11/17/2023
"Inspected and found leak coming from sump hose connection, applied sealant and tightened, cycled, tested fine."