We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlotte, NC 28214
Robert A.
Job Details: 11/20/2023
Cx complaint that the unit does not power on. I inspected the unit to confirm the complaint. I found the unit is getting 125v at the control but the UI does not light up at all. The unit needs a new UI control to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11368911 (UI control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Robert A.
Job Details: 11/20/2023
The parts have been installed and tested the unit. the unit is working as designed.; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11506635 COUPLER 6 NF MS SV
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Stafford, CT 06076
Gary V.
Job Details: 11/20/2023
"Concern is freezing in ff. Found ice chute seal broken, will submit estimate and call.; rqstng P&A on 1 WPW10287601 (Chute seal)"
We serviced a
SAMSUNG RANGE
Model NE58F9500SS/AA
Near Somers, CT 06071
Gary V.
Job Details: 11/20/2023
"Inspected and found customer had run self clean, and unit over heated, main relay board defective and open high limit cut out, quoted and he will call."
We serviced a
WHIRLPOOL DRYER
Model WFC682CLW0
Near Enfield, CT 06082
Gary V.
Job Details: 11/20/2023
"Inspected and found drain pump mounting loose causing vibration, tightened and cycled, tested fine."
We serviced a
SAMSUNG WASHER
Model WA49B5205AW
Near Worcester, MA 01606
Angel R.
Job Details: 11/20/2023
"Installed valve, tested ok. No leaks."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 11/20/2023
F9e1 needs drain pumpF5. Latch problemsF02. Suds Cust ui isnt working can get into diagnostics to get error codes cant advance Did get unlock needs new latch Unit is stacked Cust will unstack for me; ordrng 1 W11325569 (Ui) and 1 W11565030 (Latch) and 1 W11458345 (Drain pump)
We serviced a
BOSCH REFRIGERATOR
Model B20CS80SNS/02
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/20/2023
Took temp reading -7 in freezerAlso put temps on -6 and 39Also found ice maker Locke
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Worcester, MA 01604
Angel R.
Job Details: 11/20/2023
"Correct address is 5 pinewood lane. Ran diagnostics found F6E2 communication error UI and main control. UI not responsive. Board is lighting up and will allow to go into diagnostics but not run cycle. Quoted customer on new UI and install of parts, they decided they will buy new."
We serviced a
GE REFRIGERATOR
Model CFE28TSHDSS
Near South Hadley, MA 01075
Chris B.
Job Details: 11/20/2023
Replaced part and ran the water line and all working properly. Found that the trivalent is not leaking anymore from the dispenser. Will have office refund the TriValve part number WR57x10102. Customer will contact office to double check is refund is applied. 1yr warranty on parts and labor.
We serviced a
GE DRYER
Model GTD45EASJ2WS
Near Holyoke, MA 01040
Mike K.
Job Details: 11/20/2023
"Unit not heating, disconnected on arrival. Verified terminal/plug good. Thermal fuse good, found connector burnt out to heater. Repaired connector and unit not starting. Verified belt switch and checked all thermostats/thermistor. Door switch operating. Ended up being cracked knob on starter switch keeping it from adding enough pressure to activate. Tie wrapped cracked knob and functional.Cs used one check to pay for all three appliances."
We serviced a
ELECTROLUX DRYER
Model EFME627UIW1
Near Amherst, MA 01002
Chris B.
Job Details: 11/20/2023
Complaint at the unit was not turning. Found sock in the blower wheel not letting the unit turn. Quoted for Basic Repairs. Found water valve not working properly but customer will not fix that part. Ran the cycle and unit running normal.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Indian Land, SC 29707
Mitch H.
Job Details: 11/20/2023
"Tested and ran diagnostics. Found F6E4 control error. Ran component tests, bake and broil operating properly in both ovens. Blower operating properly. Requesting P&A for console and control. Console is special order. Advised customer that office will call to schedule return when parts arrive.; rqstng P&A on 1 W11261167 (ACU) and 1 W11600355 (Console)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HB02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/20/2023
"Tested and ran diagnostics. Found no stored error codes. Ran component activation for bake and broil on both ovens, all operating correctly. Exited diagnostics, tested both on bake and broil, no issues. Each oven responded to inputs and heated normally. Unable to duplicate complaint. Customer says it doesnt happen every time. Issue is intermittent. Advised customer to make sure unit was connected to WiFi so it can receive updates. Collected for service call on CC."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/20/2023
"Tested and attempted to start a cycle. Pump/motor started but no water in dishwasher. Checked and found valve under sink turned off. Turned water on, retested, operating properly. Customer recently had work done under sink and valve had been left off. Instructed customer on how to turn water on/off to dishwasher. I&I now fulfilled."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, NC 28216
Robert A.
Job Details: 11/20/2023
Cx complaint that the unit is still not cooling well. I inspected the unit to confirm the complaint. I found the unit temps are cold but not sufficient 52/40. The compressor is running and very hot to the touch. The unit needs a new compressor and start device to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11557425 (Compressor)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28278
Mitch H.
Job Details: 11/20/2023
"Tested and ran diagnostics. Confirmed F8E0 error. Checked voltage at P5 connector. Only reading 88 volts to blower, can also see spark from relay n ACU each time it cycles. Will need ACU replaced along with blower. Checked part availability and scheduled return visit for 11/22 AM.; ordrng 1 W11261167 (ACU)"
We serviced a
KITCHENAID BELLA
Model KRFC704FPS06
Near Clover, SC 29710
Mitch H.
Job Details: 11/20/2023
Checked and found frost buildup on outside of ice container. Ice compartment door not sealing properly. Ordering door and ice maker. Advised customer that office will call to schedule return when parts arrive.; ordrng 1 W11557001 (Ice maker) and 1 W11594927 (Ice door)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rock Hill, SC 29730
Mitch H.
Job Details: 11/20/2023
Removed and replaced pump/motor assembly. Reassembled and reinstalled in cabinet. Tested and checked for leaks. Dishwasher operating properly and no leaks.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near McConnells, SC 29726
Mitch H.
Job Details: 11/20/2023
Confirmed purchase date and took picture of receipt. Checked and found motor very loud and vibrating. Ordering motor and blower wheel. Checked part availability and scheduled return for 11/27 AM; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Charlotte, NC 28227
Jeff L.
Job Details: 11/20/2023
Auger motor was not pushing ice out door. Pushed bucket all way back so it was engaged with auger unit ran and checked okCall complete
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Mint Hill, NC 28227
Jeff L.
Job Details: 11/20/2023
Found the knobs almost stripped from factory ordering new ones to make a good repair. Advised customer to call whirlpool to get knobs. Call complete Part#W11517331 qty (4) ; ordrng 4 W11517331 (Knobs)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM06
Near Burlington, CT 06013
Ruben C.
Job Details: 11/20/2023
Checked unit found vibration noise coming from tubing going into ref wall readjusted tubing noise has gone away tested normal
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Windsor, CT 06095
Ruben C.
Job Details: 11/20/2023
Checked unit found error code for suds could not get into test mode only went into codes ordering control pressure switch and hose; rqstng P&A on 1 W11316246 (Pressure switch) and 1 W11456953 (Pressure switch) and 1 W11550652 (Control)
We serviced a
GE WASHER
Model PTW600BSR1WS
Near Salisbury, NC 28147
Vincent O.
Job Details: 11/20/2023
Found unit not removing fabric softener from dispenser. Found bad valve. Replace valve. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 11/20/2023
Complaint fill tube frozen over have to use a hair dryer to defrost. I found fill tube frozen over I defrosted fill tube with steamer I tested operation. Customer just replaced water filter yesterday they stated unit has good water pressure as of right now dispensing from ice maker and door. ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Watertown, CT 06779
Jimmy R.
Job Details: 11/20/2023
"Tested washer and found when running a wash cycle unit would start lock and unlock several times then error out F5e2 lock failure, checked lock and found brown lock wire had broken off of terminal causing the error and not locking. Removed broken terminal and replaced with new secures wires and ran unit. Machine now locking and operating to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Ryan S.
Job Details: 11/20/2023
"Helped with RA installed new compressor, vacuumed out unit, steady 20min. Charged with 48oz r600 verified proper frost pattern. RA informed customer further."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 11/20/2023
Retuned to install new element. Ran unit and unit now heating and cycling on and off at proper temps. Verified proper operation. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT
We serviced a
MAYTAG OVEN
Model MET8675XS00
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/20/2023
Installed new oven sensor lower oven and pre to 350Also tested top to 350
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFE01 C W
Near Newington, CT 06111
Chuck M.
Job Details: 11/20/2023
Customer complaint is that ice maker was not working. Inspected and found fill valve not opening. Replace ice maker kit which included fill valve. Tested and ice maker is cycling and filling.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near East Hartford, CT 06118
Chuck M.
Job Details: 11/20/2023
Customer complaint is that dryer is not heating. Tested voltage and it checked ok. Found high limit thermostat broken. Ordered High Limit thermostat. ; ordrng 1 WP3977767 (thrmst-fix)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Enfield, CT 06082
Gary V.
Job Details: 11/20/2023
"Inspected and found fault codes for water ring and communication, water valve not letting enough water on deep fill and main acu defaulting to low fill, will submit estimate and call for return date.; rqstng P&A on 1 W11429620 (Main acu) and 1 W11165546 (Inlet valve)"
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Simsbury, CT 06070
Ruben C.
Job Details: 11/20/2023
Checked unit found not draining checked pump found harness on drain pump was not secured loose cuasing pump not to function reinstalled harness tested operation normal
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Torrington, CT 06790
Ruben C.
Job Details: 11/20/2023
Checked unit found unit is agitating while spinning no error codes in memory and actuator is functioning normal gave cust estimate for gearcase also saw slight wobble in basket basket would be covered gave cust estimate for gearcase agitator did come off cust will think about repair
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Bristol, CT 06010
Ruben C.
Job Details: 11/20/2023
Replaced harness and control ran diagnostics normal ran drain and spin normal tested operation normal; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC and 1 W11643701 HARNESS LOWER
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Gastonia, NC 28056
Ryan S.
Job Details: 11/20/2023
Returned to install new acu and control Ui panel. Installed part and ran microwave and oven. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060UG/AA00
Near Watertown, CT 06779
Jimmy R.
Job Details: 11/20/2023
"Tested unit and found middle wash arm had fallen off and soap dispenser will not open when running a wash cycle customer had to place soap in bottom of unit to use. Checked wash arm and found ring had cracked causing wash arm to not stay in place, reattached and secured it for now until we can order a new one. Checked soap dispenser and found cntrl not sending any power to open dispenser when calling for it to open will. Will order new dispenser,middle wash arm and cntrl parts tentative p/a ; ordrng 1 DD82-01339A (Middle wash arm) and 1 DD82-01337B (Cntrl) and 1 DD59-01002A (Dispenser), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waterbury, CT 06704
Jimmy R.
Job Details: 11/20/2023
"Removed old compressor and evaporator brazed and crimped in all new couplers and parts pumped unit down into a vacuume and unit held. Filled with r600 and checked frost pattern, found unit frosting up and compressor condenser pulling heat. Advised customer to give unit 24 hrs for temps to regulate and get down to proper settings; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504445 COUPLER , 1 W11506623 COUPLING 5/5 NR MS00 , 1 R600A R600A 14.8 OZ , and 1 W11580057 COMPRESSOR R600A"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/20/2023
Unable to duplicate complaint. No visible signs of arcs or shorts anywhere. Turned on warm zone and verified warming plate not heating. Order and replace control and plate. ; ordrng 1 W11041453 (elmnt-surf) and 1 W11567368 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Davidson, NC 28036
Vincent O.
Job Details: 11/20/2023
Found screeching noise coming from motor pulley. Order and replace motor. ; ordrng 1 W11283592 (Motor)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/20/2023
Installed new control and harness. Upon testing control fried. Drain pump shorted. Unit will need pump and control replace. Pump needs to be replaced first. Informed to leave unplugged. ; ordrng 1 W11627413 (Control) and 1 W11399437 (Pump)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ14
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/20/2023
No problem found with unit. Customer complaint is that door alarm doesnt activate when door is slightly open. Instructed customer on switch locations and door contacting switch. Customer is not happy about the design. Referred customer to whirlpool for further resolution. Nothing to repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Southington, CT 06489
Jimmy R.
Job Details: 11/20/2023
"Checked over unit and found frost pattens low again checked both evaps for leaking and found fridge evaporator leaking die checked freezer evap and no die, found evaporator in fridge section leaking causing unit to slowly loose cooling. Evap for fridge needs to be ordered and replaced. Parts covered under the ten year ; ordrng 1 W11492867 (Evaporator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS07
Near Southington, CT 06489
Jimmy R.
Job Details: 11/20/2023
"Checked over unit due to customer had been hearing a funny noise coming from inside unit, cycled on unit and everything sounded normal checked damper and noise was normal checked compressor and it cycled on with no noise fan motors are running properly nothing blocking or hitting them checked condenser lines and nothing running or hitting. Advised customer if any noises come back that are unusual plz try and record noise the unit is working and cooling properly as of now"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Berlin, CT 06037
Jimmy R.
Job Details: 11/20/2023
"Installed new ice maker and cycled unit, checked filling and unit is now cycling and filling with water properly advised to dump first batch of ice that comes out and then let it fill up."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Monroe, NC 28110
Jonathan J.
Job Details: 11/20/2023
"Complaint dishwasher leaking from front left side of dishwasher I found unit has an inverted door gasket on top left corner of tub I found in the door insulation still damp for the last Time elite, replace door gasket. Inspected for leaks and diagnostic cycle. No leaking occurring new drain issues, found or signs of it leaking from underneath at this time.; used 1 W11177741 (GASKET) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS26L3AF5
Near West Springfield, MA 01089
Mike K.
Job Details: 11/20/2023
"Cs says unit makes noise when icemaker fills, when icemaker is turned off doesnt hear it. Cs had Recorded sound and sounds more like fan then anything else, ran icemaker and filled and no unusual noises. Evap fan running smooth on arrival and temps good.Ordering icemaker and evap fan.; rqstng P&A on 1 5304532555 (Icemaker) and 1 5304532557 (Evap fan motor) and 1 5304525990 (Harness assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Springfield, MA 01151
Roger R.
Job Details: 11/20/2023
"Upon replacing the main I found there was no frost pattern on the evaporator and the freezer was sweaty. This indicates a failing sealed system which will need a new compressor. Ordering compressor and associated parts. ; rqstng P&A on 1 W11580057 (Compressor), ordrng 1 W11504432 () and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11506638 (Coupler) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504445 (COUPLER) and 1 W11504448 (COUPLER) and 1 2time (Extra time S system)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Westfield, MA 01085
Mike K.
Job Details: 11/20/2023
Left message enroute. Upstairs apartment. Downstairs tenant let me in (is her mother)Unit covered under 1yr wp warranty per service bench. Leaking water into rf and freezer damper control is broken. Steamed clear ice build up and cleared drain.Repairs from last visit were not completed so reordered those parts as well.Office to contact cs when parts come in to schedule return; ordrng 1 W11562262 (Evap cover) and 1 W10919804 (Air duct) and 1 WPW10313917 (Housing) and 1 WPW10313918 (Lens)
We serviced a
LG RANGE
Model LRE30757ST/00
Near Springfield, MA 01118
Roger R.
Job Details: 11/20/2023
Checked unit and all okay both bake and broil working proper.
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR
Near Springfield, MA 01118
Roger R.
Job Details: 11/20/2023
"Found unit has a frozen ice maker. Unable to remove bucket. Will need ice maker update kit. Will order and return to install. UNIT MUST BE DEFROSTED PRIOR TO RETURN ; rqstng P&A on 1 DA82-02714A (Kit, icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Longmeadow, MA 01106
Roger R.
Job Details: 11/20/2023
Installed new computer board for unit due to freezer not defrosting properly.
We serviced a
SUBZERO FREEZER
Model 550
Near Longmeadow, MA 01106
Roger R.
Job Details: 11/20/2023
"Found unit has a bad freezer thermostat that is not allowing the compressor to start properly. Quoted for new thermostat and labor. Office will call to reschedule. ; ordrng 1 7014665 (Tstat, freezer)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Hampden, MA 01036
Roger R.
Job Details: 11/20/2023
Complaint of noisy during agitation. Customer had recorded noise on phone. I am not able recreate the noise issue during regular diagnostics with no load in washer. Suspect noises coming from inside gear case. Will order new gear case and return to install. ; ordrng 1 W11449841 (GEARCASE)
We serviced a
KITCHENAID RANGE
Model KESS907SSS06
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/20/2023
Unit will need a UI to make this a good repair we have a stuck key not allowing unit to operate. UI will make a good repair. Rescheduled 11-28-23 PMPart#WP9761566; used 1 WP9761566 (Membrane) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Indian Trail, NC 28079
Jeff L.
Job Details: 11/20/2023
"Unit was throwing F9E1 fault code found no power getting down to drain pump went ahead and replaced drain pump had a crack and leaking onto floor. Also did not have any power coming down to drain pump also the cold water side on water valve stopped up. 4 parts for a good repair. Rescheduled for 11-27-23 AMPart#W11479523Part#W11543998Part#W11220230; ordrng 1 W11478523 (UI) and 1 W11543998 (Control) and 1 W11220230 (Water valve), used 1 W11399437 (Drain pump) from stock"
We serviced a
MAYTAG DRYER
Model MED6630HWO
Near Wingate, NC 28174
Jonathan J.
Job Details: 11/20/2023
Model cell number are not matching. What was given to us cannot service due to Incorrect Monroe Sharon number ticket tags. Customer to contact and have ticket re-create it with warranty company.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Monroe, NC 28112
Jonathan J.
Job Details: 11/20/2023
Call Clint third level racks are broken. Dishwasher is not operating properly. Touchscreen is not functioning at all. I found complaint true touchscreen was not functional. I replace touchscreen and main control board at the same time tacit operations Im ordering third T-Rex as the wheels have broken off both sides no additional issues seen with dishwasher at this time no leaking occurring at this time either.; ordrng 1 W10913628 (Rail) and 1 W10914507 (Rail)
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/20/2023
"Complaint unit would not complete a wash cycle after tub was replaced last visit last week. I found error codes f0e2 over sudsing, and f9e1 in diagnostics history I found drain pump hose was twisted I straightened hose inspected for leaks no leaks no debris everything it was taking 15 mins to drain the tub now it takes less than 1 min to drain same amount of water. No additional error codes or issues found after running a quick wash cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/20/2023
"Replaced warped, door removed and defrosted. All ice on evaporator door was so I stop it would not even open all the way bottom right hand corner thats where warpage was at. Replace door gasket and evaporator fan motor as well. No additional issues found with refrigerator today.; dspstn on spec-tagged invntry: 1 WPW10128551 EVAP MOTOR"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Gastonia, NC 28056
Ryan S.
Job Details: 11/20/2023
"Customer complained unit is not working, found f7e7 error codes. Found f6e3 error codes. Customer said a previous company had came out and replaced stator motor and clutch. Found rotor bolt was a little stripped took picture. Was able to get bit In and actually warped bit trying to remove bolt. Informed customer I would have to cut off rotor to get to issue and would possible need new transmission. If bolt wouldnt. Come out . Customer said she was going to call last company out to get rotor off. Informed customer she had to pay trip fee. Collected via card."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Bessemer City, NC 28016
Ryan S.
Job Details: 11/20/2023
Customer complained unit has error code. Found f0e5. Found suspension really loose. Ordering suspension and schedule return call for 11-27-23 am. ; ordrng 1 W11396716 (Suspension)
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/20/2023
This is not a rework. Upper oven not heating past 300. Bake element not operating. Order and replace bake element and control. ; rqstng P&A on 1 W11545804 (Bake element) and 1 W11179310 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/20/2023
Installed new control and panel. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Charlotte, NC 28262
Robert A.
Job Details: 11/20/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Robert A.
Job Details: 11/20/2023
"Cx complaint that the unit is still randomly turning off. I inspected the unit to confirm the complaint. At the moment the unit is cooling fine. I ran multiple major load tests: evap motor, compressor, defrost heater, ice box fan & IM. None of the test triggered the issue. The cx has a videos, the lights flicker during the issues. The unit is on a dedicated line without GFCI. I called techline and was on hold for 40 min, I will call again later today. Im ordering a new control and UI panel to resolve the issue.; ordrng 1 W11224256 (Control board) and 1 W11636543 (UI control)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Berlin, CT 06037
Jimmy R.
Job Details: 11/20/2023
"Checked over unit and found water had been leaking from under machine, ran unit threw a wash cycle and found water would leak when unit drained. Checked drain line and found drain had gotten a pin hole from rubbing on floor advised customer on drain line and quoted for new drain hose, fixed hose for now advised customer they will need to get a new drain line. Ran a calibration and unit is washing and running to factory specs"
We serviced a
WHIRLPOOL RANGE
Model JDS9860AAP
Near Wolcott, CT 06716
Jimmy R.
Job Details: 11/20/2023
"Tested unit and found top right side burners would not light found gas flowing but no spark, swapped over burner assemblys and it started working. Removed burner and disassembled tightened up ignitors and cleaned reinstalled and all burners are now lighting and operating to proper specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Indian Trail, NC 28079
Jeff L.
Job Details: 11/20/2023
The doors are not level and I tried adjusting and the doors wouldnt line up and the bottom of both doors seem to be warped a bit gonna order 2 doors for good repair.. advised customer to inspect doors then call office to schedule.Part#W11377266Part#W11377271; ordrng 1 W11377266 (Fresh food door) and 1 W11377271 (Freezer door)
We serviced a
KENMORE REFRIGERATOR
Model ="106.50569992"
Near Charlotte, NC 28277
Jeff L.
Job Details: 11/20/2023
Replaced all parts I ordered no leaks were present turned on ice maker and cycled it and tested water thru the door all operations are normal.Call complete
We serviced a
WHIRLPOOL RANGE HOOD
Model UXI200DYS
Near Charlotte, NC 28210
Jeff L.
Job Details: 11/20/2023
Replaced exterior blower motor unit ran and checked okCall complete
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ05
Near Waterbury, CT 06710
Jimmy R.
Job Details: 11/20/2023
"Installed new door and gasket heated door gaskets to creat a good seal and found freezer door top pushed in further then fridge door tried to heat gasket to get door to sit normally but it would not go back unit is going to need a new fridge side door now will order. Parts tentative p/a ; ordrng 1 LW10912110 (Fridge door) and 1 W11223753 (Nameplate), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Monson, MA 01057
Roger R.
Job Details: 11/20/2023
"Found unit with a failed lid lock assembly. After installing new lid lock and testing I I found the belt was stretched and squealing when ramping up in spin mode. Also installed new belt. ; used 1 W11307244 (DOOR LOCK), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Springfield, MA 01104
Roger R.
Job Details: 11/20/2023
Installed new tub cover due to damage from tub that was produced incorrectly. Ran calibration test at end.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Rocky Hill, CT 06067
Chuck M.
Job Details: 11/20/2023
Installed seal and gasket. Tested and no leaks found. ; dspstn on spec-tagged invntry: 1 W11483553 GASKET
We serviced a
WHIRLPOOL RANGE GAS
Model WFG505M0MBB2
Near Worcester, MA 01604
Angel R.
Job Details: 11/20/2023
"When removing protective plate behind unit found a couple roaches, see quick pics. Customer will need to contact exterminator before any work can be done. Found igniter not glowing, all other functions ok, likely needs new ignitor."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Robert A.
Job Details: 11/20/2023
"Cx complaint that the unit shakes aggressively while it spins. I inspected the unit to confirm the complaint. I found an error code: f0e2. I cleared the code and ran a service cycle. All components passed but the basket heavily shook during spin. The unit is level and stable, the suspension rods need to be replaced. Im ordering the part for the return visit.; ordrng 1 W10780045 (Suspension rods)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 11/20/2023
"Customer complained unit wont shut off lights and wont start. Found control Ui will come on when plugged in but wont shut off. Wont start load or go into diagnostics. Found capacitor bad also. Needs new control, UI, and capacitor. Called safety to report. Says they will cover trip and parts only. Quoted $255.73 for repair. #m19ft10wp1. Sr#7737810691 customer didnt want to repair at this time."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Northbridge, MA 01588
Angel R.
Job Details: 11/20/2023
"Installed board, tested ok. Calibrated and ran test cycle."
We serviced a
BOSCH DISHWASHER
Model SHSM63W52N/20
Near Enfield, CT 06082
Gary V.
Job Details: 11/20/2023
"Inspected and found unit intermittently powering on, ohmed power button and tested fine. Unit has an internal loose connection or defect in electronics, unit has floor installed in front of it and needs to be made accessible for complete diagnostic. They will call if need be."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Mount Holly, NC 28120
Robert A.
Job Details: 11/19/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Charlotte, NC 28269
Robert A.
Job Details: 11/19/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28269
Robert A.
Job Details: 11/19/2023
"Cx complaint that the unit shakes and vibrates a lot while running. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared the code and ran a service cycle, all components passed with no obvious issue. According to the service pointer (W11684122). The basket needs to be replaced. Im ordering Th part for the return visit.; ordrng 1 W11172199 (Spin basket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS
Near Charlotte, NC 28227
Robert A.
Job Details: 11/19/2023
"Cx complaint that the units RC is not cooling well. I inspected the unit to confirm the complaint. I found the temps at 46/-2, they were set to 34/0. The unit is making ice, the fans are working fine. The unit is needs a new RC evap fan to resolve the issue. I recommend a control board as well. I quoted the cx for the parts, however the control board is listed as no longer available. I collected the service call fee by CC."
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHW08
Near Charlotte, NC 28208
Robert A.
Job Details: 11/19/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the IM in the off position, I turned on the IM and attempted a harvest but nothing responded. The IM is getting 121v, I unplugged the IM and cycled the power. The IM worked and completed a harvest cycle. The IM stalls and may need to be replaced. I quoted the cx for the replaced part and collected the service call fee by CC."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Charlotte, NC 28214
Robert A.
Job Details: 11/19/2023
"I only have the element. I ordered the control board as well. I called Jenn at the NC office In the home and scheduled the appt for tues 11/21. ; ordrng 1 W11594224 (Control board), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28052
Ryan S.
Job Details: 11/18/2023
Customer complained unit wont work. Found unit has infestation of bugs. Informed customer warranty void and left.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Gastonia, NC 28052
Ryan S.
Job Details: 11/18/2023
"Returned to replace parts ordered. Installed switches and knob, verified proper operation."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gastonia, NC 28054
Ryan S.
Job Details: 11/18/2023
"Customer complained unit squealing. Found faulty drum wheel . Replaced both drum wheels, pully and belt from dryer repair kit. Ran unit and unit now quiet. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 11/18/2023
Customer complained unit not spinning out water. Ran service diag and no error codes stored. Ran test mode and unit went through all tests including 820rpm spin. Found shocks weak. Ordering new shocks. Informed customer office will call when parts come in. ; ordrng 4 W11316766 (Shock)s
We serviced a
WHIRLPOOL COOKTOP
Model KCGS550ESS05
Near Denver, NC 28037
Ryan S.
Job Details: 11/18/2023
Unit is a new build. Not occupied. Compliant of gas leak. Gas was off. Turned off gas and heard leak. Opened up top cover and found perforation in main manifold pipe. Needs new manifold assembly. Ordering part and informed customer office will call when part comes in. ; ordrng 1 W10682072 (Manifold assembly)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Blacksburg, SC 29702
Mitch H.
Job Details: 11/18/2023
"Tested and ran diagnostics. Found F1E1 and F1E2 error codes. Ran component tests, all test good. Customer says for 2 days washer wouldnt power on and no response from any inputs. He tried unplugging unit several times but had same result. Tried again yesterday and washer powered up and worked. Ordering main control. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11614514 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Denver, NC 28037
Ryan S.
Job Details: 11/18/2023
"Customer complained handle broken, found handle wont tighten. Replaced from pre id ts. Took picture of new handle installed ."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Davidson, NC 28036
Vincent O.
Job Details: 11/18/2023
Found unit infested with bugs. Warranty void. Unit will need new control to repair minimum. Customer will contact rac for resolution.
We serviced a
JENN-AIR OVEN
Model JJW3830WR00
Near Charlotte, NC 28269
Vincent O.
Job Details: 11/18/2023
Ran diagnostics and verified f6e6 error. Unit does not respond to commands. Contro part ordered is display only and will not resolve issue. Unit will need entire touch pad. Special order. Customer ok with doing different color. Customer will call Monday for part research.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/18/2023
Found compressor seized. Humming and clicking. Faulty compressor causing no cool condition. Order and replace compressor. Parts and labor covered. ; ordrng 1 W11370574 (Compressor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/18/2023
"Installed new power board, and main control. No resolve to pantry control. Pantry control still not active. Tested power supply from control. Power coming in from control. No power to panty control. Also found when tapping system found no Freon indicating leak. Hooked up gauges and found unit running in vacuum. Dumped system and pumped with nitro. Bubble tested all joints. Unable to find leak. Ordering both evaps and drawer harness. Please allow ample time to complete job. 3hrs. ; ordrng 1 W11492867 (Evap) and 1 WPW10608485 (Evap) and 1 W11170612 (Harness), dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR and 1 WPW10675033 CNTRL-ELEC"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/18/2023
"Tested and ran diagnostics. No stored error codes. Ran manual tests, all components tested good. Tub does have excessive movement, needs suspension kit. Quoted customer for repair. They want to think about it. Advised them quote would be good for 7 days. Collected for service call ck# 8647"
We serviced a
WHIRLPOOL WASHER
Model WTW57ESVW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/18/2023
"Disassembled washer, replaced drive motor, checked Lovejoy coupler, intact and good. Installed new motor and agitator. Tested, washer operating properly."