Service History 91 - Advantage Appliance Repair

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Vernon, CT 06066

Amanda R.

Job Details: 06/03/2024

Customer told dispatcher a kitchenaid model number but they have a ge unit and is upset because we dont carry ge parts on our truck and cant fix it today dosent want repair now

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Vernon, CT 06066

Amanda R.

Job Details: 06/03/2024

"Rails were not ordered ordered two freezer rails today ; rqstng P&A on 2 WP13055901 (Rails)s, states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Windsor, CT 06095

Gary V.

Job Details: 05/31/2024

"Inspected and found ice maker accidentally turned off, turned back on and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near East Granby, CT 06026

Gary V.

Job Details: 05/31/2024

"Inspected and found freezing in the refrigerator compartment, and found air dampers stuck open, causing freezing, replaced part and cycled tested fine.; used 1 W11645127 (DAMPER CNTRL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Cromwell, CT 06416

Jeremy B.

Job Details: 05/31/2024

Installed new compressor and filter drier. Leak checked with nitrogen. Found leak in evaporator. Replaced and leak checked found none. Pulled vacuum then tried to recharge but compressor tripping off on overload needs new compressor. ; ordrng 1 WPW10507886 (Compressor)

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WTW6157PB0

Near Middletown, CT 06457

Jeremy B.

Job Details: 05/31/2024

Washer leaving lint on the cloths. Ran diag found no error codes. Ran self test and it ran fine. Drain hose installed properly. Hot and cold flow proper. Customer using correct amount of soap. Recommend customer use clean washer cycle monthly and try a different cycle other then normal with extra rinse.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS4

Near Springfield, MA 01108

Chris B.

Job Details: 05/31/2024

Complaint that the units door has loosen is not holding the glass in its place. Found that the corner right is cracked. When trying to remove the glass the trim came off completely. The trim behind the handle has a plastic corner which holds the glass. This part was cracked and came fully separated when trying to adjust. Will need to order a new trim. Will order parts for a return visit. ; ordrng 1 W11449263 (Glass Trim Holder)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB10

Near Springfield, MA 01109

Chris B.

Job Details: 05/31/2024

"Replaced part and now diagnostic is responding correctly. Verified heating, damper, sensors and cooling and all working normal."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charlotte, NC 28269

Robert A.

Job Details: 05/31/2024

Cx complaint that the unit is not progressing through cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components worked except spin and agitate. Error code: f7e1 appeared after the service cycle. The unit needs a new capacitor to resolve the issue. I replaced the capacitor with 1 from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Charlotte, NC 28208

Robert A.

Job Details: 05/31/2024

Cx is a tenant and says the landlord will pay for any repair. The cx admits to there being a pest infestation in the house. The tenant is not willing to pay a service fee. I did not diagnose the unit. The pest need to be terminated before any work can be performed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Charlotte, NC 28208

Robert A.

Job Details: 05/31/2024

Cx says the unit is in warranty but does not have a receipt. I did not diagnose the unit.

We serviced a

ADMIRAL REFRIGERATOR

Model WRF535SMBM00

Near Windsor, CT 06095

Amanda R.

Job Details: 05/31/2024

Complaint bread soft and ice melted in freezer door switch frozen shut like door could of been left open cleaned condenser coils and set temp at 4 from 3

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near East Windsor, CT 06016

Amanda R.

Job Details: 05/31/2024

The door latch warped needs to be replaced door getting stuck on door lock ; ordrng 1 W11029221 (Door latch)

We serviced a

WHIRLPOOL M/W OTR

Model WMH78519LZ00

Near Tolland, CT 06084

Amanda R.

Job Details: 05/31/2024

High side sparking couldnt pull unit down because customer didnt want oven moved ; ordrng 1 W11708328 (Magnetron) and 1 W11256462 (Diode) and 1 W10561774 (Capacitor) and 1 W11249660 (Transformer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ18

Near Hartford, CT 06114

Chuck M.

Job Details: 05/31/2024

Replaced ice maker and it cycled and filled. Checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV09

Near Hartford, CT 06106

Chuck M.

Job Details: 05/31/2024

Replaced water valve and tested. Ice maker is filling. Reset unit.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Simsbury, CT 06070

Chuck M.

Job Details: 05/31/2024

Customer complaint is that washer left clothes wet. Ran diagnostics and found error codes F7e5 shifter fault. F8e1 long fill. Ran automatic test cycle and manual test cycle successfully. Explained off balanced loads and weight distribution. Also discussed too much soap.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Hartford, CT 06112

Chuck M.

Job Details: 05/31/2024

Replaced blower wheel and tested. Dryer checked ok. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near West Hartford, CT 06107

Chuck M.

Job Details: 05/31/2024

Customer complaint is that dryer was taking too long to dry. Inspected venting and it checked ok. Voltage is good. Ran diagnostics and found no error codes. Found timed dry reverting back to air dry. Ran diagnostics test cycle and dryer remains on selected temperature setting. Dryer checked ok.

We serviced a

WHIRLPOOL M/W OTR

Model WML35011KS01

Near West Hartford, CT 06107

Chuck M.

Job Details: 05/31/2024

"Customer complaint is that microwave was not powering on. Checked voltage and it is correct. Found 20 amp fuse open. Replaced and tested. Microwave is working. ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Clover, SC 29710

Mitch H.

Job Details: 05/31/2024

Checked and found new compressor locked up. Pulling 11 amps trying to start. New compressor defective. Called tech line spoke to Steve SR# 773922358 to document issue. Ordering new compressor . Checked part availability and scheduled return for 6/5 AM ; ordrng 1 W11574734 (Compressor) and 1 2Xtime (2X time)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Clover, SC 29710

Mitch H.

Job Details: 05/31/2024

Checked and found gear case leaking and grinding. Needs gear case and slider. Quoted customer for repair and saved estimate. Customer approved repair. Checked part availability and scheduled return for 6/4 AM. Collected full amount on cc.; ordrng 1 W11393685 (Gear case) and 1 W10734521 (Slider) and 1 2Xtime (2X time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW00

Near Charlotte, NC 28277

Jonathan J.

Job Details: 05/31/2024

Complaint unit is not making ice I found freezer door harness is broken going to ice maker harness is molded into door unit will need new door to fix ice maker issue. ; ordrng 1 LW11038922 (Door ff white)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 05/31/2024

Complaint not making ice use interface does not display digits properly either. I found user interface is failing. I also found heater has failed in ordering defrost heater for icemaker. Icemaker is working properly with no further issues found at this time unit after defrosting tube to icemaker is now filling with water properly. unit needs user interface and defrost heater to fix; ordrng 1 W11387386 (Ui) and 1 W11087201 (Heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 05/31/2024

Complaint not making ice. I found icemaker has E2 error code in history. Ice maker has lost position. I replaced ice maker I verified water pressure going to ice maker and door dispenser is proper no further issues found with machine at this time customer to allow 72 hrs for ice. ; used 1 W11658802 (ICE MAKER) from stock

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HV07

Near Blacksburg, SC 29702

Mitch H.

Job Details: 05/31/2024

Tested and found that light will not turn off after customer changed bulb. Microwave needs control board. Board is on order. Will install when part arrives.; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Ellington, CT 06029

Amanda R.

Job Details: 05/31/2024

Stand pipe for drain hose overflowed

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Chicopee, MA 01020

Mike K.

Job Details: 05/31/2024

"Unplugged on arrival. Plugged in and n and nothing running as previously diagnosed. Replaced inverter and compressor is running, return line getting hot. Previous tech said there was voltage to inverter but compressor not running. Freezer liner in front of evap is getting cold. Front of unit getting hot and measured internal temps down to 28 and dropping after 15 minutes of running. Compressor did ramp up while monitoring. Cs to monitor.For future reference unit is a r600a unit, but parts list does not include couplers for lokring."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Springfield, MA 01119

Mike K.

Job Details: 05/31/2024

"Unit is under 1yr wp warranty per ser/mod tag manufacture date 202402.Found loose harness by compressor, reconnected and lights all working."

We serviced a

KENMORE WASHER

Model ="11026002012"

Near Holyoke, MA 01040

Mike K.

Job Details: 05/31/2024

"Sometimes powers on, but will not start, wp design unit. Was washing blanket when stopped, water in unit. Found 111vac voltage to drain pump, not humming, not running.Quoted for pump/labor.. accepted. Replaced pump and unit still will not run, control board failure. Denied repair. Collected for service call only"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Cornelius, NC 28031

Ryan S.

Job Details: 05/31/2024

"Customer complained drum not spinning found broken belt. Quoted 288.49.,used dryer repair kit. Replaced belt and pully.,verified proper operation. Collected fee via check#. ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Mooresville, NC 28117

Ryan S.

Job Details: 05/31/2024

Returned to install temp sensor and control. Installed parts after defrosting evap coils. Verified proper cooling and ran service mode to make sure defrost working. Verified proper cooling. Informed customer to give 24hr for proper cool

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Stanley, NC 28164

Ryan S.

Job Details: 05/31/2024

Customer complained of water error cods. Upon arrival found error code in memory. Found plunger not opening when voltage sent to vavle.Found cold valve not opening. Replaced water valve from pre id ts. Verified proper operation after install via normal cycle. ; dspstn on spec-tagged invntry: 1 W11220230 VALVE

We serviced a

KENMORE REFRIGERATOR BOT

Model ="79572033111"

Near Suffield, CT 06093

Gary V.

Job Details: 05/31/2024

"Inspected and compressor no longer pumping properly, no frost pattern, quoted for repair and he he will call if wants repaired."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Denver, NC 28037

Ryan S.

Job Details: 05/31/2024

Retuned to install gearcase and Washplate. Installed parts. Ran calibration from new parts to control board. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11449841 GEARCASE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEE00

Near Longmeadow, MA 01106

Gary V.

Job Details: 05/31/2024

"Inspected and found air damper stuck open causing freezing temps in ff compartment, replaced with new air damper and cycled, please allow 24-48 hours for temps to regulate.; used 1 W11164593 (DAMPER CNTRL) from stock"

We serviced a

WHIRLPOOL DRYER

Model LG7001XTW0

Near Longmeadow, MA 01106

Gary V.

Job Details: 05/31/2024

"Inspected and found I put door spring on backwards, and door spring hitting and adjusted and tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDB09

Near Somers, CT 06071

Gary V.

Job Details: 05/31/2024

"Inspected and found evaporator fan motor broken, and drain tube clogged with ice, replaced fan motor, cleared out ice, tested fine.; used 1 WP2315539 (EVAP MOTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Charlotte, NC 28212

Ryan S.

Job Details: 05/31/2024

"Was sent to check system for leaks. Found one leaks on left compressor joimt using 200lb nitrogen. . Fixed joint. Pulled Vaccum steady after 20min. Went to charge unit and compressor kicking out. Tried using another start device still kicking out. Needs new compressor. Talked to Jenn, she has already ordered parts. Informed customer office will call to schedule return call. ; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Fort Mill, SC 29715

Mitch H.

Job Details: 05/31/2024

Tested and ran diagnostics. This time I have an E3 heater error code. Found tube heater bad. Needs ice maker and heater. Quoted customer for repair. Customer approved. Customer will be out of town next week. Scheduled return visit for 6/11 PM. Collected full amount on cc.; ordrng 1 W11658802 (Ice maker) and 1 W11087201 (Heater)

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 05/31/2024

"F2e1 f0e5 f0e2 f1e1 ; ordrng 1 W10404050 (DOOR LOCK) and 1 W11454741 (GEARCASE) and 1 W10745340 (Control) and 1 W10780048 (Suspension rods) and 1 WP389140 (BLOCK,DRUM) and 1 WP21366 (Spanner nut) and 1 WP3951744 (Agitator) and 1 WPW10006355 (ACTUATOR) and 1 WPW10006384 (BELT) and 1 W10721967 (CAM KIT)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Monroe, NC 28110

Jonathan J.

Job Details: 05/31/2024

"Complaint whenever fan is running on the microwave and I am cooking on the front two burners anything that has a lot of moisture in it. Steam will accumulate on the outer door panel and drip back down into the pots. Not sucking steam outside properly. I found microwave its a 220 CFM rated microwave, that is plunged deep into the cabinetry, allowing the front burners of the cooktop to protrude past the bottom of the microwave, allowing for excessive moisture to accumulate on the outer door panel of the microwave. No issues found with the micro venting system at this time."

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 05/31/2024

"Installed new new door assembly and ran dryer, unit is now closing properly and dryer is heating and working to specs"

We serviced a

MAYTAG COOKTOP

Model MER8800FZ1

Near Charlotte, NC 28216

Robert A.

Job Details: 05/31/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Mooresville, NC 28115

Robert A.

Job Details: 05/31/2024

"Cx complaint that the unit is not starting cycles at all. I inspected the unit to confirm the complaint. I found an error code: f9e1. I attempted a regular, service and manual cycles. Nothing responded. I checked the drain pump, nothing was caught in it. I did find the lower harness to the drain pump has separated and needs to be replaced. Im ordering the part for the return visit. ; ordrng 1 W11568984 (Lower harness) and 1 W11396717 (Drain pump)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Waterbury, CT 06706

Jimmy R.

Job Details: 05/31/2024

"Checked over dryer and found unit would power on but not tumble unit would just sit and count down. Checked voltage and 240v coming into terminal block 120v acrossed spun drum by hand and found no resistance, removed panel and found belt broken causing mo operation. Replaced broken belt and lubed all rollers and idler ran unit threw a timed dry and unit is now tumbling and heating properly ; used 1 661570V (BELT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Davidson, NC 28036

Robert A.

Job Details: 05/31/2024

"Cx complaint that the unit is not cooling at all in both areas. I inspected the unit to confirm the complaint. The compressor and fans are running fine. Both areas are at room temp, theres no cooling at all. I ran test 4 and 5 for the compressor. Both tests worked fine. Theres a heavy refrigerant smell in the RC. The unit needs new evaps to resolve the issue. Im ordering the parts for the return visit. I collected the service call fee by CC. The unit is still within the extended SS warranty window.; ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (Evap) and 1 W11492867 (Evap)"

We serviced a

WHIRLPOOL OVEN

Model RBD305PRS00

Near Matthews, NC 28104

Jonathan J.

Job Details: 05/31/2024

Complaint upper oven keeps going into self clean part 8303883 and 8304248 are no longer available unit needs ui membrane and main control to fix. Unit is non repairable. Called safety team they say they will call customer to discuss replacement options. ; ordrng 1 8304248 (Membrane switch black) and 1 8303883 (Main control)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Putnam, CT 06260

Amanda R.

Job Details: 05/31/2024

Complaint that unit is making noise and not spinning ran drain and spin and quick cycle couldnt duplicate issue recommended recording noise and having clothes to wash if we need to come back

We serviced a

KITCHENAID REFRIGERATOR BOT

Model KFIS20XVMS10

Near Walpole, MA 02032

Aimee Z.

Job Details: 05/31/2024

Found the front display not working cant get into any diagnostics and screen bluecompressor isnt running and theres no power to compressor.Couldnt find any broken wiresFound ui control nlaFound control problem Parts nla

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KBL2

Near Matthews, NC 28105

Jonathan J.

Job Details: 05/31/2024

Complaint dishwasher does not seem to dry dishes all the time properly. I found upon arrival clean light on heater still extremely hot to the touch all ceramic and glasses and silverware are extremely dry except for certain bowls and cups that have a rim with water pooling in the well of the dish. Normal operation and plastics that have condensation on them as well normal operation as plastic does not retain heat allowing for condensation to form leaving dish damp. Normal operation no error codes in diagnostics history found at this time either. Customer is not using rinse agent either rinse agent helps with overall drying performance as well. ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP

We serviced a

SAMSUNG DRYER

Model DVE50R5200V/A3

Near Medway, MA 02053

Aimee Z.

Job Details: 05/31/2024

Found a build up of lint in the blower and found the pullyAdvised Cust to replace vent and have cleaned Vent wizards 1 8335430719 or ask maintenance at the condos; used 1 DC93-00634A (Pully) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model PTB21BBGRW

Near Southington, CT 06479

Jimmy R.

Job Details: 05/31/2024

"Tested unit and found fridge leaking water in bottom fridge crisper section checked drain in fridge and found over flowing causing water issue. Removed drain and found blocked up, cleared drain tube and ran water threw cabinet drain checked all operations and unit is now draining and cooling to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near York, SC 29745

Mitch H.

Job Details: 05/31/2024

Checked and found ice buildup around damper. Attempted to change temperature settings. Fan and compressor not cycling off. Called tech line spoke to Bruce SR# 7739204390. He said the ice buildup was a sign of air leakage. He recommended resealing liner for both freezer and refrigerator compartments and where tubing for reservoir and ice maker enter cabinet. Ordering sealant and user interface. Advised customer that office will call when parts arrive.; ordrng 1 W11518204 (User interface) and 2 WP482338 (Sealant)s

We serviced a

WHIRLPOOL RANGE

Model KGSS907SSS03

Near South Windsor, CT 06074

Jeremy B.

Job Details: 05/31/2024

"Customers complaint is the surface temp on outside of door, panels, and knobs getting hot. Found heat shield not installed was in the warming drawer. Installed heat shield and preheated to 350 and observed surface temps."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Manchester, CT 06040

Jeremy B.

Job Details: 05/31/2024

Customers complaint

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Manchester, CT 06040

Jeremy B.

Job Details: 05/31/2024

Installed new switch all checks ok.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Southington, CT 06489

Jimmy R.

Job Details: 05/31/2024

Ran dryer wile looking at washer and found no issue could not heat any noises that where bad checked venting and all operations are working normally

We serviced a

WHIRLPOOL TRASH COMPACTOR

Model GC900QPPQ6

Near Meriden, CT 06450

Jimmy R.

Job Details: 05/31/2024

"Arrived and customer had an extended warranty spoke to safety and customer needs to call AIG to have a dispatch sent over to us so everything can be covered, customer will call and get it over to us Sr#7739125776; saved tckt , states that autho needed"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHB2750TP7

Near Bellingham, MA 02019

Aimee Z.

Job Details: 05/31/2024

"Had to steam again, the replaced defrost term, thirm, and evap fan.Advised the put cup water when freezes cant load up."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS970CIDM00

Near Norfolk, MA 02056

Aimee Z.

Job Details: 05/31/2024

Found fridge evap block of ice steam as much as cold Need styrofoam and fan with thirmister.CwaLooking buying new

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF706ESS01

Near Norfolk, MA 02056

Aimee Z.

Job Details: 05/31/2024

"Found the harness to draw broken, and frozen drain in evap area fridgeWill need extra time to re steam ice out and steam out drainExplained drain is frozen by evap but all could be the frozen drain ; ordrng 1 W11170612 (Harness left draw)"

We serviced a

WHIRLPOOL DRYER

Model LER7648AQ1

Near Attleboro, MA 02703

Aimee Z.

Job Details: 05/31/2024

No power to outlet and therm fuse open Landlord not home to check fuses or bus fuse.Cust will call when power is restored.Gave estimate for therm fuse and I explained that need power to test further.She will call to schedule in asap.

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Amherst, MA 01002

Chris B.

Job Details: 05/31/2024

Customer mentioned that the home is vacant I he gave me permission to enter and that the garage door is open. Replaced parts and unit running normal ran diagnostic cycle and all tested properly. Took fotos and videos to send to customer verifying the washer is running properly. Left the garage door unlocked as it was left for me. Called customer but no answer. Te let them know job is done.

We serviced a

GE RANGE

Model JGBP33BEH3BB

Near Wilbraham, MA 01095

Chris B.

Job Details: 05/31/2024

Complaint that the burners are not lighting up properly and had a smell of gas and plastic. Found burner clogged and some smell of burnt food of plastic while cycling the oven. Found rodent droppings and mentioned to the customer that unit cannot be serviced. Mentioned to the customer to have those burners cleared out of the debris. Pilots work and the burners too. Collected trip fee.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ07

Near Chicopee, MA 01020

Chris B.

Job Details: 05/31/2024

Complaint that the lighting is not bright enough. Found bad led module. Quoted parts and labor. Will order parts for a return visit. Customer asked if Chris can return and to make it the first call because they have to leave at 11am. ; ordrng 1 W11527432 (LED Module)

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Springfield, MA 01104

Chris B.

Job Details: 05/31/2024

Replaced part and unit running normal. No leaks detected. ; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Northampton, MA 01060

Mike K.

Job Details: 05/31/2024

"Unit is under 1yr wp warranty per receipt, took photos.Been getting heavy frost in freezer. Small gap in fr gasket sealing upper left, added spacer and corrected.minimal gaps between liner and casing, added silicone to seal off. Rf door seal has large gaps both side along bottom.reformed but door is warped, closer at top then bottom, drain navel to reshape door. Ordering door, told cs it would ship directly and to call us when it arrives; ordrng 1 W11374241 (Rf door gray) and 1 W11250318 (Rf door gasket gray), used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Northampton, MA 01062

Mike K.

Job Details: 05/31/2024

"Loud when tumbling, loud support roller. Quoted for dryer kit/labor approved. Replaced supports, idler and belt and tested fine on timed dry. Verified heating and tumbling, timer advancement; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near South Hadley, MA 01075

Mike K.

Job Details: 05/31/2024

"Error history f9e1, F8e1, F3e1 drain fault, fill fault and out of range pressure. Cleared historyRan test cycle and did not bring error but continued to drain longer then specified. Found pressure hose obstructed cleared when blowing through, ran test cycle again stopped draining as per sheet. Cs to monitor, no additional charge as issue likely was there on ibtoal call but was missed. Any further issue with water level fill, drain pressure sensor value, would quote for pressure sensor."

We serviced a

MAYTAG WASHER TOP LOAD

Model LAT9205AAE

Near Chicopee, MA 01020

Mike K.

Job Details: 05/31/2024

"Unit will not agitate or spin, does drain. Was able to get agitator to move and after that unit did spin and agitate, drive belt is cracked. Quoted for belts/labor, cs denied, will replace them himself. Transmission is nla. Collected for service call"

We serviced a

DRYER DRYER

Model ="110.60022011"

Near Somers, CT 06071

Gary V.

Job Details: 05/31/2024

"No contact on phone, when I arrived customer said she canceled."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Hartford, CT 06112

Ruben C.

Job Details: 05/30/2024

Checked unit found bottom mullion is pulling away from liner at right where hinge is also unit is not level leaning forward called techline to document techline deemed it beyond repair out of warranty. Sr number 7739198556

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS01

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 05/30/2024

Removed door lock and unlocked lower door Installed new latches and control heated ovens to 400 degrees and both oven now working and operating to specs

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Prospect, CT 06712

Jimmy R.

Job Details: 05/30/2024

"Tested unit and checked for errors found F0e5 off balance F0e3 over loaded f3e2 pressure system fault checked pressure hose and found connected and clear blew threw hose, ran unit threw a drain and spin and machine would get to 12 min and sit there never counting down for over 10 min, when pausing and restarting unit goes to 24 min and fills like an off balance cycle, tried to recalibrate and reset but same issue. Unit also would not connect to Wi-Fi and the Maytag app it would keep saying appliance already there and cancel it out, tried to scan new cntrl and would not work. Unit is going to need new main control due to faulty pressure switch and new console due to Wi-Fi issue. Parts tentative p/a ; ordrng 1 W11419171 (Cntrl) and 1 W11478526 (Console) and 1 W11568984 (Harness)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/30/2024

"Ran washer and found unit banging and goin out of balance slamming into sides of cabinet, ran a diagnostics and found error F8e1 long fill ran a self test cycle and found when spinning tub would wobble and start banging into sides of cabinet, checked suspension and found tub jumping up and down causing it to bang, replaced faulty suspension and recalibrated unit ran a spin and machine is now spinning and operating to factory specs checked wash cycle and unit is washing normally. ; used 1 W11130362 (SUSPENSION) from stock"

We serviced a

MAYTAG WASHER

Model MVWB850YW0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/30/2024

Checked over washer and found unit not completing a wash cycle ran a spin and found unit bearing failing and super loud in the spin causing tub to hang up and not spin fully. Checked rotor and stator finding unit leaking water from bad bearing quoted customer on parts and they will replace machine with new

We serviced a

AMANA DRYER

Model NED5800HW1

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/30/2024

"Tested dryer and found unit would start and just buzz never rotating drum, tried to turn drum by hand and found stuck. Removed from panel to accesses blower wheel and found clothing stuck in blower jamming up unit, removed clothes and unit is now tumbling and operating to specs"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Stanley, NC 28164

Ryan S.

Job Details: 05/30/2024

Retuned to install dampers. Installed parts. Drum was not bouncy now when checked. Ran spin with 3 towels and unit went into spin cycle properly in drain /spin function. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Lincolnton, NC 28092

Ryan S.

Job Details: 05/30/2024

Retuned to install evap fan. Installed evap fan. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Gastonia, NC 28054

Ryan S.

Job Details: 05/30/2024

Customer complained unit rear left burner not working. Flipped breaker. Still not working. Replaced burner and switch from pre id ts. Verified proper operation.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS8

Near Glastonbury, CT 06073

Chuck M.

Job Details: 05/30/2024

Replaced rails and showed customer it works.

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF606ESS01

Near Franklin, MA 02038

Aimee Z.

Job Details: 05/30/2024

"Installed harness of right draw, tested complete"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Millville, MA 01529

Aimee Z.

Job Details: 05/30/2024

"Found error for latch and shifter, replaced and tested complete ; dspstn on spec-tagged invntry: 1 W11220230 VALVE , used 1 W11700916 (Latch), and 1 W10913953 (Acuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Smyrna, SC 29743

Mitch H.

Job Details: 05/30/2024

Tested and found washer had long fill error. Checked and found customer has extremely low water pressure and flow from wall valve. Only getting a trickle from hose with valve fully open. Showed situation to customer and explained that washer will not function correctly without proper water flow and pressure. All washer functions test good.

We serviced a

WHIRLPOOL WASHER FRONT LOA

Model wfw5605mw0

Near Enfield, CT 06082

Gary V.

Job Details: 05/30/2024

"Unit in commercial setting. Inspected and found leak coming from drain hose, will order part and return. Unit will be unstacked for return trip.; ordrng 1 W1155`1765 (Drain hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Windsor Locks, CT 06096

Gary V.

Job Details: 05/30/2024

"Installed new air damper and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Hartford, CT 06106

Ruben C.

Job Details: 05/30/2024

"Checked unit found strike broken replaced strike unit is latching but making screaching noise from gearcase ordering gearcase splutch washplate and bolt; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Clutch) and 1 W10752187 (Screw) and 1 W10752283 (Washplate), used 1 W11457841 (Strike) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HC3

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/30/2024

"Checked over machine and found unit would not complete a wash cycle unit would get to drain and keep going for hrs until customer shut unit down. Ran a diagnostics and found no errors ran unit thew a wash cycle and noticed wash times where not correct found when on a drain and spin unit would wash when in a clean cycle unit would drain and spin wile on a quick wash unit would be on a heavy wash, tried to recalibrate and same issue. Ran a few calibrations and wile running found unit also grinding checked and found Gearcase shaft dropped causing unit to grind, this is same issue plus some over and over unit should be replaced with new washer for customer in mean time will order new Gearcase,cam,console,cntrl, clutch and wire harness, parts tentative p/a ; ordrng 1 W11519741 (Console) and 1 W11624938 (Cntrl) and 1 W11449840 (Gearcase) and 1 W10721967 (Clutch) and 1 W11590868 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near West Hartford, CT 06117

Ruben C.

Job Details: 05/30/2024

Checked unit found unit is not defrosting on its own ordering control and thermistor and harness; ordrng 1 W11545823 (Harness) and 1 W11203924 (Control) and 1 W10902214 (Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVQ06

Near West Hartford, CT 06107

Ruben C.

Job Details: 05/30/2024

"Checked unit found not defrosting on its own replaced control heating element is heating defrost thermostat is normal. Tested operation normal; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL , used 1 WPW10503278 (CNTRL-ELEC) from stock"

We serviced a

GE REFRIGERATOR

Model CFE28TSHISS

Near Franklin, MA 02038

Aimee Z.

Job Details: 05/30/2024

Cleared ice under draw steamed drain and replaced drain tube.Cust has mouse nest buy right side of condenser Advised person at house

We serviced a

MAYTAG WASHER

Model MVW7232HWO

Near Plainville, MA 02762

Aimee Z.

Job Details: 05/30/2024

Found no diagnostics and no green light on control Needs latch and strike. Tub was full of water drained outAnd ordering new drain pump and harnessCust will need to get dryer out of roomSo can work; ordrng 1 W11457841 (Stike) and 1 W11394572 (Latch) and 1 W11419171 (Control) and 1 W11396717 (Drain pump) and 1 W11568984 (Harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near East Granby, CT 06026

Gary V.

Job Details: 05/30/2024

"Inspected and found F7E2 fault indicating faulty wash motor per service pointer, will order the part and return.; ordrng 1 W11460946 (Wash pump)"

We serviced a

GE DRYER

Model GTD72EBSN0WS

Near Suffield, CT 06078

Gary V.

Job Details: 05/30/2024

"Inspected and found thermal fuses open, will order and return.; ordrng 1 WE4M398 (Thermostat) and 1 WE04X26138 (Thermostat)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near West Springfield, MA 01089

Gary V.

Job Details: 05/30/2024

"Inspected and found f4e1 fault for heater relay, unit is stacked in closet and would need to be unstacked by customer or I quoted $169.00 for 2 techs to return to repair washer. Hold on ordering parts for follow up until we hear back from customer.; ordrng 1 W11314664 (Heater) and 1 W11583890 (Main acu) and 1 W11557918 (Harness)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near West Springfield, MA 01089

Gary V.

Job Details: 05/30/2024

"Inspected and found agitator stripped out, will submit estimate and call.; rqstng P&A on 1 W11550891 (Agitator)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near West Springfield, MA 01089

Gary V.

Job Details: 05/30/2024

"Inspected and found bake temps off by 75 degrees, internal problem in main control, will order and call for return date.; ordrng 1 W11620680 (Control board) and 1 W10833885 (Oven sensor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Windham, CT 06226

Jeremy B.

Job Details: 05/30/2024

Washer not spinning out properly. Found drain hose kinked. Reinstalled drain hose and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

We serviced a

KITCHENAID DISHWASHER

Model KDTE104EBL1

Near Canterbury, CT 06331

Amanda R.

Job Details: 05/30/2024

Control lock wont turn off when holding it to turn off replaced keypad operation normal

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