We serviced a
JENN-AIR COOKTOP
Model JED8345ADB
Near Northampton, MA 01062
Mike K.
Job Details:
10/15/2024
"Issue with left side burners. One switch not working, spins freely, other switch when on turns on both burners. Doesnt use mid grill and wants to see if burner drop in available. Swapped grill and left burners, they work fine in center. The two left switches look to be faulty, the one spins the other shows on intermittently while turning. When grill was added to left side the fan turned on with both one, operated fine not when grilled turned on when in center."
We serviced a
FRIGIDAIRE DISHWASHER
Model GDPP4517AF0A
Near Holyoke, MA 01040
Mike K.
Job Details:
10/15/2024
"Office was renovated and unit moved. After moved unit has leaked. Unit is slightly tipped forward, top screws are touching and have marked top console. Also a chip in console at both front corners, took photos to document. Ran normal cycle as is. Ran for 15 minutes with no leaking found.Took off toe plate and no leaking under unit, foam is all dry. Pulled bottom of unit forward to help level unit front to back, lowered feet enough so top is not touching screws. Was a fair amount of soap build up in unit. Let unit run throughout adjustments, ran for 40+ minutes in total with no leaking. Cancelled and drained/ filled repetitively to remove extra soap.Too much soap, water bouncing of particular dish, leveling, All possible reasons for leaking, but could not be duplicated.Collected for service call only."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Westfield, MA 01085
Mike K.
Job Details:
10/15/2024
Replaced roller/riser and holding fine.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Agawam, MA 01030
Mike K.
Job Details:
10/15/2024
Replaced control and console. Completed drain agnostic test cycle (test 12) fine. Put unit into drain and spin and went into full speed spin fine.Cs to monitor
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Thompson, CT 06255
Amanda R.
Job Details:
10/15/2024
Customer had unit hooked up ran one cycle didnt make noise customer had heavy load going Couldnt duplicate noise recommended recording noise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Thompson, CT 06262
Amanda R.
Job Details:
10/15/2024
Still not dispatched correctly in second year of rent a center warranty but not saying this
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LZ5
Near Woodstock, CT 06281
Amanda R.
Job Details:
10/15/2024
Replaced spark module and console tested bake and broil both lighting
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hampton, CT 06247
Amanda R.
Job Details:
10/15/2024
Replaced drain pump tested operation normal ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Canterbury, CT 06331
Amanda R.
Job Details:
10/15/2024
378 327 324 367 326 366 complaint that unit not cooking right preheated to 350 showed customer how to calibrate oven calibrated control today up 5 degrees
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Plainfield, CT 06374
Amanda R.
Job Details:
10/15/2024
"9/1 error replaced sump assembly when testing pin hole in drain hose ; rqstng P&A on 1 W11551233 (Hose), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Preston, CT 06365
Amanda R.
Job Details:
10/15/2024
Leaked water once replaced door seal and leveled unit
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/15/2024
Customer complaint is that dishwasher is not draining properly. Ran dishwasher multiple times and dishwasher drained properly each time. Inspected drain pump and found food debris in drain housing. Removed debris and tested again multiple times and dishwasher drained properly. Could not duplicate issue.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near East Hartford, CT 06108
Jeremy B.
Job Details:
10/15/2024
Customers complaint is washer not completing cycles. Ran diagnostics and found over suds error code. Ran calibration then had customer put in the same load that she said failed. Started a normal cycle and watched watched it advance when draining the main wash it just kept draining and all lights went out except lid lock then just shut off. Needs new main control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near South Windsor, CT 06074
Jeremy B.
Job Details:
10/15/2024
"LEDs not working and fresh food door gaskets torn. Installed new led kit and now all light working. Door gaskets time needs new. ; rqstng P&A on 2 W10846057 (Door gaskets)s, dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GBS0
Near Manchester, CT 06042
Jeremy B.
Job Details:
10/15/2024
Installed filter.
We serviced a
WHIRLPOOL WALL OVEN
Model KERS306BSS1
Near South Windsor, CT 06074
Jeremy B.
Job Details:
10/15/2024
Oven not heating properly. Takes a long time to heat and then doesnt cycle. Called customer prior to arrival and had them start heating the oven to 475. Took 30 mins to arrive the oven was only at 250 the elements check good. The oven sensor is out of specs. The range will randomly power off and then back on again causing poor preheat and cycling. Needs major component replaced the main control board and the sensor requesting authorization. ; rqstng P&A on 1 WPW10686474 (Control) and 1 W10833885 (Sensor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ludlow, MA 01056
Chris B.
Job Details:
10/15/2024
Replaced all parts and washer running normal. No leaks detected. Ran three diagnostic cycles and all is good.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Gastonia, NC 28052
Mitch H.
Job Details:
10/15/2024
"Checked and found suspension rods good, no excessive movement of basket. Found washer not level. Left front foot not contacting floor. Leveled and adjusted feet, washer now level. Customer did not know how to pause cycle to unlock lid and correct out of balance load. Instructed her on how to do that and she of controls."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Kings Mountain, NC 28086
Mitch H.
Job Details:
10/15/2024
"Removed both refrigerator door gaskets. Replaced gaskets, used heat gun to form gaskets and ensure both were sealing properly around full perimeter of doors. All operating properly."
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX10
Near Mooresville, NC 28117
Jenn F.
Job Details:
10/15/2024
"Replaced ice maker. Ran test 120, passed. Ran test 97 to fill ice maker. Throw out the first few batches of ice. Allow 24-48 hours for a full bucket. Tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mooresville, NC 28115
Jenn F.
Job Details:
10/15/2024
Complaint f3e5 error came back. And unit would not start. Unplugged and unit got stuck in sensing. Stored errors in the control F3e5 bulk system error. f1e2 motor over voltage. Unable to get the error to come up when activating the unit. Called whirlpool techline Sr7740114324 advised to replace the harness and bulk sensor. Order parts. ; ordrng 1 W11662157 (Harness) and 1 W11621181 (Drawer with sensor) and 1 W11621180 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Salisbury, NC 28144
Jenn F.
Job Details:
10/15/2024
Complaint doesnt heat. Found open hi limit. Replaced. Tested ok. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Salisbury, NC 28146
Jenn F.
Job Details:
10/15/2024
"Complaint makes A lot of noise in cycle. Advised of normal noises with the machine. Noticed some vibration from the water valve on fill, during wash the noise is normal. No adjustments can be made to make the unit quieter. Unit tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Ludlow, MA 01056
Chris B.
Job Details:
10/15/2024
Replaced control board and unit running normal. Mentioned to the customer to keep an eye on the cooling for the next few days. Set temps to recommended and all fans running.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Kings Mountain, NC 28086
Mitch H.
Job Details:
10/15/2024
"Tested and found ice maker defective. Would not cycle. Removed and replaced ice maker. Tested, cycled and filled properly. Pre Id part was incorrect. Used 1- W11700250 ice maker from t/s. ; dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER , used 1 W11700250 (Ice maker) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Simsbury, CT 06081
Gary V.
Job Details:
10/15/2024
"Inspected and found lint catch holder came dislodged and tightened and adjusted, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY5
Near Meriden, CT 06450
Jimmy R.
Job Details:
10/15/2024
"Checked over unit and found water had been leaking on right side of bottom freezer, checked and found when ice maker would cycle in and fill the fill hose would leak and drip all the way done unit onto floor found top connection had a hole causing the leak. Replaced fill tubing and cycled ice maker and water unit is now filling properly and all operations are working to specs"
We serviced a
WHIIRLPOOL WASHER
Model n/a
Near Granby, CT 06035
Gary V.
Job Details:
10/15/2024
"Inspected and found main acu getting 120v but no operation, quoted for main acu and he will call if wants repaired."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near East Granby, CT 06026
Gary V.
Job Details:
10/15/2024
"Inspected and found dribble coming from front left dispenser down the front inside the cabinet, dispenser has blockage and corrosion in it, will submit estimate and call with return date.; rqstng P&A on 1 W11550898 (Bezel) and 1 W11569112 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS01
Near Somers, CT 06071
Gary V.
Job Details:
10/15/2024
"Concern no ice. Inspected and found wires at hinge point on freezer door broken causing no ice situation, will submit estimate. They know to call us when part arrives. Customer will need to discard old door as we will not discard.; rqstng P&A on 1 W11465912 (Freezer door) and 1 W10873791 (Ice maker)"
We serviced a
SAMSUNG WASHER
Model WA45N3050AW/A4
Near Hartford, CT 06106
Chuck M.
Job Details:
10/15/2024
Customer complaint is that washer leaked onto floor. Inspected and found drain hose pulling away from washer drain hose connector. Secured and tested. Washer checked ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AB4
Near Foxborough, MA 02035
Aimee Z.
Job Details:
10/15/2024
Found needs new icemaker; ordrng 1 5303918344 (Icemaker)
We serviced a
SAMSUNG WASHER
Model WF50R8500AV/US
Near Norton, MA 02766
Aimee Z.
Job Details:
10/15/2024
Found leak by the drain pump and; rqstng P&A on 1 DC97-20621A (Drain pump) and 1 DC97-16991B (Filter)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Chicopee, MA 01020
Chris B.
Job Details:
10/14/2024
Complaint that the refrigerator is not cooling properly. Found start device tripping and heating up. Verified compressor not running properly. Compressor running noisy and rough. Unit will need sealed system work.; ordrng 1 W11109499 (Drier Tube) and 1 W11504445 (Coupler) and 1 11504447 (Coupler) and 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11504431 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL OVEN
Model wfc315s0jw3
Near Monroe, NC 28110
Jonathan J.
Job Details:
10/14/2024
"Complaint oven nor broil will work. I checked incoming voltage is all proper cooktop is working properly. Relays are not clicking on on control board on broil or bake. Control board is on back order Office to call customer when parts come in. Im going to order a main harness as a precaution.; ordrng 1 W11594226 (Control) and 1 W11452636 (Harness main), used 1 WPW10245259 (TERMINAL BLOCK) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Hadley, MA 01035
Mike K.
Job Details:
10/14/2024
"Cs says since repair cycles are stopping prematurely. Hears a beep then goes dark.. in testing it took several buttons presses to get unit to respond on several attempts, but did work after selections made. Cs arches me testing and it hadnt been turning on for him and running like it was for me. Thinks he might not have operated properly, but I said the touch panel seemed touchy for me and I quoted for labor/panel minus amount paid on last visit. He will continue using and make decision after using some more."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Salisbury, NC 28147
Jenn F.
Job Details:
10/14/2024
"Complaint the fridge side not cold enough. Tested the damper and evap fan. Testing fine in diagnostic. Ff temp is at 35 degrees when set on coldest setting for ff. After diagnostic test unit kicked into defrost. Unit is within range. Unit tested fine. Called landlord for payment no answer, voicemail is full."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, CT 06705
Jimmy R.
Job Details:
10/14/2024
"Ran washer threw a diagnostics cycle and found errors F9e1 long drain f8e6 water hazard, checked drain and found unit would drain when moving harness then stop, checked harness wires and found white wire broken causing no power to pump and unit to stop running. Fixed wires and added clip to stop wires from pulling, recalibrated unit and all operations are now working to specs ; used 1 W11284522 (CLIP) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Plainfield, CT 06354
Amanda R.
Job Details:
10/14/2024
Bake not working ignitor bad Replaced ignitor tested operation normal ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
AMANA WASHER
Model NTW4516FW3
Near East Hartford, CT 06108
Chuck M.
Job Details:
10/14/2024
Customer complaint is that washer was not going through cycles and drain was running continuously. Ran diagnostics and found no error codes. Ran manual test cycle and automatic test cycle successfully. Found drain hose crushed between washer and house drain. Secured and Ran normal test cycle and washer is advancing properly. ; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Hartford, CT 06106
Chuck M.
Job Details:
10/14/2024
Customer complaint is that washer has error code F9e1 long drain. Confirmed and ran drain cycle. Drain pump did not work. Found broken harness to drain pump. Ordered Lower Harness and clip. ; ordrng 1 W11591637 (Lower Harness) and 1 W11284522 (Clip)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Plainfield, CT 06374
Amanda R.
Job Details:
10/14/2024
Throwing F7e1 error replaced actuator tested starting normally ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Avon, CT 06001
Ruben C.
Job Details:
10/14/2024
Checked unit found foam insulation on door is showing thru cuasing gap on doors cust does not want me to order door at this time he is going back to costco I have put part numbers in description in case cust calls back have informed cust needs to be done before 30 days Pantry door W11435361. Right side ref door W11435357
We serviced a
LG RANGE
Model LSEL6335F/00
Near New Britain, CT 06051
Ruben C.
Job Details:
10/14/2024
Replaced maintop tested operation normal all burners working normally oven working normal
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SR/AA
Near Southington, CT 06479
Jimmy R.
Job Details:
10/14/2024
Checked over ice maker and found no ice being made removed bin and found ice building up on ice maker and jamming fingers causing unit to not dump ice. Removed clog and melted ice in unit cycled ice make and unit is now filling and cycling to proper specs. Advised customer on removing ice bin and checking unit for ice build up if any ice is on unit to melt it and it will stay making ice. Checked over cooling and rest of unit and found all functions working to spec
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Marshville, NC 28103
Jonathan J.
Job Details:
10/14/2024
"Rent-A-Center one year additional warranty up October 26, 2024 Complaint control unresponsive drain pump will not turn off. Unit will start by itself randomly and do weird things skipping all over place I found control is unresponsive upon arrival drain pump on upon arrival. Unit will need a new control board. Do not see any other issues with wash machine at this time. f8e1 f1e1 f3e1 f2e1 codes found when I was able to get control to be somewhat responsive. ; ordrng 1 W11603811 (Control)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Manchester, CT 06040
Chuck M.
Job Details:
10/14/2024
"Customer complaint is that dishwasher was not washing and drying properly. Inspected and found error code F4e2 heater open, unplugged or failed relay. Tested heater and it checked ok. Replaced special project heater from T/S. Ran water at sink and it took 20 seconds to get hot advised customer to run hot water before starting dishwasher. Ran diagnostics cycle and heater is working. ; used 1 W11537778 (HEATER W/NUTS) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Tolland, CT 06084
Chuck M.
Job Details:
10/14/2024
Customer complaint is that washer was not spinning out clothes. Ran diagnostics and found error code F9e1 long drain. Inspected and found drain hose restricted. Advised customer to correct drain height and use drain hose hoop.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW02
Near Columbia, CT 06237
Jeremy B.
Job Details:
10/14/2024
"Installed new evap and compressor. Pulled vacuum then recharged with 47g of r600a please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11580057 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Marlborough, CT 06447
Jeremy B.
Job Details:
10/14/2024
Customers complaint is breaker keeps tripping. Ran diagnostics found no errors. Ran automatic test twice and breaker didnt trip. It is in a dedicated circuit. Dishwasher is plugged into a GFCI outlet under sink and a AFCI breaker in the electrical box. Called tech support and documented my findings was given this reference number 7740107470 customer to call Siemens 1-800-333-7421
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Meriden, CT 06451
Jimmy R.
Job Details:
10/14/2024
"Checked over unit and found upper rack falling down when pulling out rack, found wheels broken off. Replaced with adjuster kit and unit is now rolling in and out, unit working to specs ; used 1 W10712395 (ADJUSTER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Chicopee, MA 01013
Chris B.
Job Details:
10/14/2024
Complaint that the stainless steel door has rust spots on the top edge to the left side. Mentioned to the customer that the unit is out of the 30 day cosmetic warranty. Quoted customer for parts and labor but customer will call Whirlpool for this issue. Tried wiping off the rust but no success. Looks like the rust started underneath the clear coat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near East Granby, CT 06026
Ruben C.
Job Details:
10/14/2024
Checked unit found valve connection harness was not making proper contact reinstalled tested normal getting water ice maker and dispenser
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near South Windsor, CT 06074
Ruben C.
Job Details:
10/14/2024
Checked unit ice maker keeps making ice off switch with arm is not working ordering ice maker; ordrng 1 W11542654 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY1
Near West Hartford, CT 06117
Ruben C.
Job Details:
10/14/2024
Checked unit found ice maker not harvesting in test mode gave cust estimate for ice maker
We serviced a
JEN-AIR M/W OTR
Model JMV8208BAS
Near Meriden, CT 06450
Jimmy R.
Job Details:
10/14/2024
"Tested unit and found microwave dead no display coming on, tested voltage to unit and 120v is present, tested 20 amp fuses and found good tested voltage coming into filter board and 120v is present. Tested TCO and both are ohming out properly, tested voltage to main control and 17 volts coming into connection relay one but nothing coming out of second relay control board faulty. Checked for part and found board no longer available customer replacing unit"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Plainville, CT 06062
Ruben C.
Job Details:
10/14/2024
Checked unit found harness to drain pump improperly connected reinstalled harness tested operation normal; dspstn on spec-tagged invntry: 1 W11498831 GASKET
We serviced a
GENERAL ELECTRIC RANGE
Model JGBS66REK5SS
Near Eastford, CT 06259
Amanda R.
Job Details:
10/14/2024
Replaced regulator preheated oven bubble tested connections operation normal
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Woodstock, CT 06281
Amanda R.
Job Details:
10/14/2024
Ipunit wont fill it drains and wash motor coming on Mouse chewed brown wires going to float switch quoted
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Salisbury, NC 28144
Jenn F.
Job Details:
10/14/2024
Complaint the water filter is stuck in the housing. Filter cap slipping on the filter. Was able to remove the filter and replace. Tested ok. ; dspstn on spec-tagged invntry: 1 EDR2RXD1 WATER FILTER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Hickory Grove, SC 29717
Mitch H.
Job Details:
10/14/2024
"Removed and replaced control. Removed freezer back panel, ensured evaporator was clear of any frost or ice buildup. Removed and replaced defrost heater with harness. Plugged back in, checked and unit has good frost pattern. Tested and checked damper, has good airflow. All components operating properly.; dspstn on spec-tagged invntry: 1 W11650661 HEATER"
We serviced a
KITCHENAID TRASH COMPACTOR
Model KTTS505EPA2
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/14/2024
"Removed and replaced foot pedal. Tested, drawer still not opening the amount shown in owners manual. Called tech line spoke to Butch SR# 7740108877, he had me send video of how drawer is operating.Says it may be normal. He is going to have engineering look at it. If they say its normal then they need to change wording in owners manual. Advised customer that it was being reviewed by engineering and should hear something in 3 to 5 days. Nothing further to be replaced."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/14/2024
"Checked and found igniter not working. Removed and replaced igniter. Tested, oven burner now lighting and operating properly.; used 1 12400035 (Igniter) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Lake Wylie, SC 29710
Mitch H.
Job Details:
10/14/2024
"Confirmed plastic spoon melted onto element. Pulled dishwasher out, removed damaged element, cleaned plastic residue from mounting clip and tub. Installed new element, tested dishwasher, operating properly.; dspstn on spec-tagged invntry: 1 W10703867 HEATER"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Windsor Locks, CT 06096
Gary V.
Job Details:
10/14/2024
"Inspected and found main acu getting 120 volts but no operation, also found lid lock broken, and actuator not turning. Will submit estimate for parts needed and call for return date.; rqstng P&A on 1 W11307244 (Lid lock) and 1 W11116590 (Main acu) and 1 W10913953 (Actuator)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Enfield, CT 06082
Gary V.
Job Details:
10/14/2024
"Inspected and found main acu getting 120v but no operation. Needs main controller, quoted and he will call."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Somers, CT 06071
Gary V.
Job Details:
10/14/2024
"Inspected and found Gearcase worn out, quoted and they will call."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wingate, NC 28174
Jonathan J.
Job Details:
10/14/2024
"Complaint washing machine banging in the middle of a cycle will not finish a wash clothing, still soaked at the end of the wash. found items that customers having issues with his batting rugs and small loads. No issues found with the washing machine at this time. All issues are caused by improper loading and improper items going into washing machine such as rubber backing rugs machine washable. No additional issues found at this time everything working fine no error codes and fault history I performed a calibration control board procedure."
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC3030LS00
Near York, SC 29745
Mitch H.
Job Details:
10/14/2024
"Removed outer microwave door, replaced handle. Reinstalled door, tested, door operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Unionville, NC 28110
Jonathan J.
Job Details:
10/14/2024
I installed gasket on freezer door per Techline instructions raise door about an eighth of an inch up per Techline instructions. No additional issues found or reported.
We serviced a
WHIRLPOOL DRYER
Model WED7500GW
Near Monroe, NC 28110
Jonathan J.
Job Details:
10/14/2024
Complaint dryer is not getting hot. I found heating limit had failed. I replaced dryer heating element tested operations. No further issue found everything is working fine.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF300ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
10/14/2024
Icemaker not working. Found 120vac at icemaker tired cycling but its not advancing. Needs new icemaker. ; rqstng P&A on 1 4317943 (Icemaker)
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
10/14/2024
"Washer keeps giving power failure error code, overload error code, and water hazard error code. Runs through self test properly but not a load will order and replace harness and control. ; ordrng 1 W11568984 (Harness) and 1 W11687817 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Middletown, CT 06457
Jeremy B.
Job Details:
10/14/2024
"Installed new compressor pulled a vacuum then recharged with r600a please allow 24hrs for temps to stabilize. ; used 1 876765 (TUBING KIT), 1 W11506635 (COUPLER 6 NF MS SV), and 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Salisbury, NC 28146
Jenn F.
Job Details:
10/14/2024
Complaint the freezer freezing up on the back causing the fan to make noise and the control keeps resetting itself giving power outage error. No power issues. Ordering control and evap fan with thermistor. ; ordrng 1 W11556912 (Control) and 1 W11661931 (Evap with thermistor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Marvin, NC 28173
Jonathan J.
Job Details:
10/14/2024
Complaint not making ice. I found waterline going to icemaker fill tube was frozen over. I defrosted fill tube. Also discovered heater was not properly taped and secured down to fill tube as well. Also found temperatures in fresh food zone or set at 34? freezer was set at -2?. I just did temperatures back to factory specifications defrosted fill tube secured heater no additional issues found.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/14/2024
"New ice maker has e4 error multiple failures. New icemaker was popped out of housing in the box upon opening the box. I placed everything back together, but icemaker would not stop spinning twisting. I suspect just a defective icemaker. Left icemaker installed ordering new.called tech line they advised replacement of ice maker and door due to previous corrosion on ice paddle door switch and rear main control. Being sure to disconnect from power before servicing. File number 7740103548 safety file number 7740103801 ; ordrng 1 W11557002 (Ice maker) and 1 W11093037 (Control) and 1 W11254959 (Door) and 1 W11262313 (Ui)"
We serviced a
WHIRLPOOL DRYER
Model MED6230HC3
Near Meriden, CT 06450
Jimmy R.
Job Details:
10/14/2024
"Checked over machine and found unit heating but not sensing time correctly, checked voltage to unit and 120v on each leg 240v a-crossed terminal block. Ran a diagnostics and found no errors in unit, ran machine threw a regular cycle and found times would never count down they would just increase causing unit to run and run never shutting off for sometimes hrs, tried to reprogrammed unit but same issue. Will order new main control and touch panel, parts tentative p/a ; ordrng 1 W11525996 (Control) and 1 W11413566 (Cntrl panel), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR BO
Model GX5FHDXTB00
Near Northampton, MA 01062
Mike K.
Job Details:
10/14/2024
"Unit not cooling in rf section. Found evap blocked with frost. Put into manual defrost and compressor still running, failed main control. Quoted for control/labor and accepted. Replaced control and programmed, put into defrost and working properly. Steamed clear evaporator.; used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6200SW2
Near Northampton, MA 01060
Mike K.
Job Details:
10/14/2024
"Installed lid lock, ran test cycle drain & spin, unit has a bearing going. Cs said it was loud before. Explained it could last 2 weeks or 2 years. Likely to Get louder as it gets worse, may develop issues sensing load or eventually a leak."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Concord, NC 28027
Jenn F.
Job Details:
10/14/2024
"Complaint the washer makes a loud clanking grinding noise in spin. Ran a drain and spin cycle, unit makes a squealing squeaking noise in spin only. No vibration noise, nothing restricting or impeding movement. Checked rotor, stator, clutch, and hub nut. Tightened all still making noise in spin only. Will need to replace the gearcase, slider, clutch and nut again; ordrng 1 W11550891 (Agitator) and 1 W10909670 (Nut) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Concord, NC 28027
Jenn F.
Job Details:
10/14/2024
"Complaint does not dry the clothes. Heat is working. Did a vent test, no air flow with the vent attached. Good airflow with the vent removed. Advised to have the venting re looked at due to stating the venting was just cleaned. ; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MB0
Near Huntersville, NC 28078
Jenn F.
Job Details:
10/14/2024
"Complaint they did a long cook on Sunday, was out of the house for 6-8 hours the next day and came home and smelt what they thought was gas. Had the gas company out, no leak found but advised the tenant that the oven had a carbon monoxide level of 20 ppu. No gas smell noted. Igniter tested properly running at 3.3amps. Called whirlpool techline sr7740104661 unit is working as designed. And the 20 ppu is within manufacturer specs for the oven."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Mooresville, NC 28117
Jenn F.
Job Details:
10/14/2024
Compliant unit does not heat. Needs new mag cap and diode. ; ordrng 1 W10850446 (Cap) and 1 W11256462 (Diode)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/14/2024
"Complaint food freezing in front of Vince in fresh food zone door gasket on right hand side is falling apart Intermittently snow will fall from freezer. I found the freezer door is hitting the walls, causing door to stay propped open slightly allowing it to draw condensation and moisture into freezer. Build issue I found refrigerator door issue on gasket replace gasket customer not to block air tower vents because that will cost food to freeze preventing cold air from escaping from air tower events properly. No additional issues with refrigerator or freezer at this time."
We serviced a
WHIRLPOOL DRYER ELECTRIC
Model CEM2795JQ1
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/14/2024
Customer complaint is that dryer was not heating. Ran dryer and measured temperature. Dryer is heating and cycling properly. Dryer checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mooresville, NC 28117
Jenn F.
Job Details:
10/14/2024
Bolt came out again. Replaced the slider with new bolt. Calibrated control. ; used 1 W10734521 (SLIDER) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Woodstock, CT 06281
Amanda R.
Job Details:
10/14/2024
"Water leaking into basket with unit off inlet valves bad replaced operation normal ; dspstn on spec-tagged invntry: 1 W11038689 VALVE , used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
SAMSUNG RANGE
Model ftq307nwgx/xaa
Near Woodstock, CT 06281
Amanda R.
Job Details:
10/14/2024
Using oven at time burnt relay board and wire harness quoted
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hampton, CT 06247
Amanda R.
Job Details:
10/14/2024
Replaced controls drain pump not coming on needs to be replaced ; ordrng 1 W11396717 (Pump)
We serviced a
SAMSUNG WASHER
Model WA54R7200AW/US03
Near Gastonia, NC 28056
Ryan S.
Job Details:
10/14/2024
Customer complained unit off balance. Found suspension bad. Quoted $754. For repair. Customer denied repair . Collected trip fee via card .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPB2
Near Gastonia, NC 28056
Ryan S.
Job Details:
10/14/2024
Returned to install sump assembly installed new sump assembly unit now working as designed ran service diagnostics to get rid of errors stored . Verified Proper operation.
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/14/2024
Return to install new gear case and rotor. Installed new parts did not need to install wash plate. Left with customer brand new high-speed agitate unit not making noise verified proper operation.
We serviced a
KENMORE REFRIGERATOR
Model ="106.62159110"
Near South Hadley, MA 01075
Chris B.
Job Details:
10/14/2024
Complaint that the refrigerator is not cooling properly. Quoted for parts and labor. Replaced part and freezer blowing air normal. 1yr warranty on parts and labor.; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Denver, NC 28037
Ryan S.
Job Details:
10/14/2024
"Customer complained unit wont drain, found drain pump bad. Replaced drain pump. Verified proper operation ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ10
Near Denver, NC 28037
Ryan S.
Job Details:
10/14/2024
"Return to install parts ordered by previous tech. installed control board and both interlock switches unit now making clicking noise after inspecting unit found fuse head partially blown causing power to start and stop constantly replaced fuse from truck stock unit now working as designed; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Norfolk, MA 02056
Aimee Z.
Job Details:
10/14/2024
Found needs right door switch and new door handle set screw missing from right.; ordrng 1 W11396033 (Door switch) and 1 W11102443 (Door handle freezer)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Franklin, MA 02038
Aimee Z.
Job Details:
10/14/2024
Found the harness broke at molex needs new harness and suspension rods.Put new but connectors on the test the drain pump working .Advised over loadingCust might buy new
We serviced a
JENN-AIR RANGE
Model JES9860CAB01
Near Wrentham, MA 02093
Aimee Z.
Job Details:
10/14/2024
Cust stated not mataining tempTook temp teading 3 and average is 361Also found needs new door gaskets Heat escaping from top of door; ordrng 1 WPW10162384 (Gasket)
We serviced a
SAMSUNG WASHER
Model WA52M7750A
Near Portland, CT 06480
Jeremy B.
Job Details:
10/14/2024
Washer giving low flow error code. Found both hot and cold screens clogged. Cleaned and tested all checks ok.