Complaint that the unit is not cooling properly in the fresh food section. Found drainage clogged. Quoted for minor repairs. Unclogged the refrigerator and both evap fan and damper working properly.; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

"Tested and found if burner is set to a low flame when downdraft is turned on, burner will go out. Per service pointer W11105867, ordering motor restrictor plate.; ordrng 1 W11106057 (Restrictor plate)"

"Customer complained unit not getting hot enough, found unit doesnt have proper voltage to unit. Only getting 120 across both l1 and l2. Informed customer to tell electrician or contractor to fix issue. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

"Broil is heating while not on, shorted relay on control.Control is nla. Unrepairable"

Unit is not producing microwaves due to a faulty magnetron but is not storing errors due to a faulty control.; ordrng 1 W11598165 (Control) and 1 W11325784 (Cntrl) and 1 W11602306 (Inverter) and 1 W11233913 (Safety thirm) and 1 W11578959 (Mag)

"Checked over machine and found unit not cooling everything warm, checked frost pattern and found ice building up only on left inlet of evaporator. Checked compressor and found running but not pumping any Freon unit backing off due to compressor failure, will order new compressor and evaporator to be safe ; ordrng 1 W10140971 (Compressor kit) and 1 W11507067 (Evaporator) and 1 W11506635 (Coupler)"

"I installed the ordered parts and tested the unit for the cx. The unit does not have the noise anymore but the door is still not closing fully. Th door switch has a lot of resistance to close. The left side seems to close fine, the right is still protruding outward not allowing the unit to start. I put some tape and cardboard to help it make contact to work until we return. Im ordering a new door switch to resolve the issue.; ordrng 1 W11551763 (Door switch), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

"Check unit freezer working normal but fresh food evaporator all ice up, parts order tentative P/A.; ordrng 1 DA97-13757A (Evaporator cover assembly) and 1 DA47-00243K (Defrost bimetal) and 1 DA32-10104N (Temperature sensor)"

"Unit needs new shift actuator, I did not have one one the truck and needed to order one. Was supposed to be scheduled for Thursday afternoon. ; ordrng 1 W10913953 (ACTUATOR), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

"Tested unit and found washer making noise wile in a spin an drain cycle, ran diagnostics and found error F9e2 water ring detected let unit run threw step 52 and found when machine went into a drain it would start to rattle and make noise, checked drain and found piece of metal had gotten into pump impeller making noise and sometimes blocking impeller and not draining causing water ring. Removed metal and ran machine thew a wash and spin all operations now working to specs"

"Checked over machine and found ice maker working properly customer wanted ice maker to be shut off inside so no more ice would be made. Shut unit off and gave customer Ed on shutting it down and back on, checked over fridge temps and found all functions working properly"

"Tested unit and found machine would not advance cycles machine would fill slowly and never wash just drain and completed, ran diagnostics and found errors for long fill and actuator checked cold water inlet screen and found plugged with sand cleaned and unit is now filling properly. Checked actuator and found when shifting into a cycle unit would make a loud grinding noise coming from actuator, replaced and recalibrated machine ran wash cycle and all operations now working to specs ; used 1 W10913953 (Actuator) from stock"

"Ran washer and found unit would not start found lid lock just locking and un locking continuously causing unit to error out and shut off. Replaced faulty lid lock assembly recalibrated unit and ran a wash cycle, unit is now locking and starting as designed all operations now working to specs ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

"Inspected and found reservoir cracked, causing leak when dispensing water, will order and return to replace.; ordrng 1 WR17X11440 (Reservoir)"

"Techline SR#7736893358Inspected and found when plugging in unit, it turns its self on automatically and starts to fill. Unit has internal problem in main acu and probably a shorted ui board, will order parts and return. 2 year warranty Costco.; ordrng 1 W11556728 (Main acu) and 1 W11478519 (Ui panel)"

Tested and found that UI will light up for all cycles but unit will not start and run on any but express cycle. Also found drain pump working but very loud when running. Requesting P&A for control and drain pump.; rqstng P&A on 1 WPW10531320 (Drain pump) and 1 W10866116 (Control)

"Found pantry control not working causing dispenser, lights and other components not to work. Quoted customer for board, harness and labor. Collected for parts and service call. Ordering board and harness.; ordrng 1 WPW10769076 (Pantry drawer contro) and 1 W11170612 (Wiring harness), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

"Customer complained unit dryer not heating, upon arrival found no heat. Thermostat bad. Replaced thermostat and unit now heating , unit started cutting off, visually inspected unit a while and found loose harness to motor. Unit now heating and cycling on and off. Verified proper operation. ; used 1 279816 (THERMAL KIT) from stock"

Customer complained of long fill error. Upon arrival found f8e1 error. Ran component activation and found cold valve getting lower but not energizing. No sediment or debris in filter. Replaced valve from ts. Reassembled unit and now unit working properly. Verified proper operation. ; used 1 W11165546 (VALVE) from stock

Unit is cutting off during the cycle and over heating due to the motor heating up and shorting. Unit also has a damaged control.; ordrng 1 W11583883 (Control) and 1 W11364931 (Motor)

"Unit not cooling in freezer, compressor and fans running. Found Evap clogged with ice, drain had made ice dam. Steamed clear ice and drain working.254 ohms on heater.Cs to monitor"

"Unit under 1yr wp,warranty per service bench.Cs said was leaking from under unit, but hasnt for last couple days. No water/ice build up in rf or fr.Pulled unit out on sliders and found cracked drain pan.Office to contact when part comes in to schedule return; ordrng 1 W11559685 (Drain pan)"

Cooled for two days again then lost complete cooling compressor running put my gauges on low side low side is in thirty inch vacuum high side below 100psi pressurized system again with 140psi of nitrogen no leaks on my connections let stand for twenty minutes pressure went down called tech support ; O-emld tckt

Found minimal frost pattern on evap indicating inefficient compressor. Order and replace compressor. ; ordrng 1 W11370574 (Compressor)

"Cx complaint that the unit is leaking water from the front left corner. I inspected the unit to confirm the complaint. I found an error code: f2e1. I ran a service cycle, all components passed with no issues. I found a service pointer about the tub ring. Im ordering a new tub ring to resolve the issue.; ordrng 1 W11590590 (Tub ring)"

Installed new glass top and tested all burners. All okay. Notice clock display was erratic and I notified customer.

Unit will not activate due to a faulty timer.; ordrng 1 WPW10117655 (Switch) and 1 WPW10185982 (Timer)

"Check unit as per customer complaint not spinning, put unit into drain and spin cycle unit drain but no spin. Check underneath unit lot of oil leak from transmission, customer decline repair not cost effective."

Called tech support was advised to replaced heater with updated heater and to also install new main board again Sr number 7736897305; ordrng 1 WPW10495967 (Heater) and 1 W11545823 (Harness) and 1 W11196400 (Control)

"Replaced control, console and harness. Also noticed moisture issue at vent area. Resealed gasket between outer door and vent."

"Found unit has a damaged, bent cabinet at lower hinge area. See photo. Called tech supported reported. Unit is under review for exchange. sr number 7736895793"

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Replaced UI board all operations are normal unit ran and checked ok(Call complete)

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"I installed the ordered parts and tested the unit for the cx. The unit does not have the noise anymore but the door is still not closing fully. Th door switch has a lot of resistance to close. The left side seems to close fine, the right is still protruding outward not allowing the unit to start. I put some tape and cardboard to help it make contact to work until we return. Im ordering a new door switch to resolve the issue.; ordrng 1 W11551763 (Door switch), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

"Checked unit found main interface not responding could not get into diagnostics ordering interface and control; rqstng P&A on 1 W11506011 (Control) and 1 W11460962 (Interface), states that autho needed"

Filter drier was too close to cabinet cuasing vibration adjusted filter drier and other tubing tested normal

Checked unit found ice bin jammed with ice adjusted ice chute flap and informed cust ice bin should be dumped if not using ice much

Checked unit no error codes reinstalled harness for latch onto control was slightly loose tested operation

Installed inlet and out let water tubes and tested. Water is working properly.

"Recovered refrigerant in system, replaced compressor and drier. Pulled unit into vacuum and held fine for ~15 minutes. Charged with 5.3oz r134a. Compressor will not come on. Came with new starter and that was installed with failure put on old starter and same.Reordering compressor.Customer has newborn and needs working fridge. Explained only thing we can do is order compressor. Verified with office. Randy at office said to have cs contact whirlpool customer service 1-800-253-1301. Cs had me leave unit out, was out on arrival.Office to contact customer from return. 2x time; ordrng 1 W10507884 (Compressor) and 1 2xtime (2x time) and 1 W11506635 (Coupler), dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR and 1 WPW10143759 FILTER DRIER UV"

Cx complaint that the units door gaskets are not staying in place. I inspected the unit to confirm the complaint. I found both gaskets are ton and not sealing properly. The unit needs new gaskets. Im ordering the parts for the return visit.; ordrng 1 W10838574 (Door gasket) and 1 W10861499 (Door gasket)

Checked unit found drain pump seizing up replaced drain pump tested operation normal; used 1 W10876600 (Drain pump) from stock

Right side door sticking out at bottom not sealing completely took pics ordering right side door; ordrng 1 W11449026 (Door)

Checked found console not responding on all buttons power not working unless you unplug and plug back in had error code for stuck key ordering control and facia leaving fuse with cust; ordrng 1 W11413567 (Facia) and 1 W11618917 (Control)

"Check unit as per customer complaint no operation, 120 volts to control with no response from control button only light up unable to power off or cancel. Parts order tentative P/A; ordrng 1 W11481116 (Control)"

"Customer complained unit wont turn on. Inspected unit and found unit work turn of but not start. Inspected control and took off door top panel and found door lock had malfunction and wouldnt unlock, or the latch was in the lock position when opened. Was able to pull out door lock latch to open position and unit now working properly. Verified proper operation by running normal load unit is starting ,filling ,washing and draining."

"Customer complained that she ran one entire load with no issue. The at end of second load got new f6e2 error. Ran diagnostics and new error code f6 e2 error now in memory, checked harness from acu to Ui. , issue is new and wasnt present at last call. Ordering Ui and acu control schedule return call for 7-28-23; ordrng 1 W11400681 (Control) and 1 W11112656 (Ui panel)"

"Customer complained of squeezing and banging noise. Ran unit in Stevie mode and in spin mode you can hear a loud squeaking noise coming from shock absorbers. When unit was completely empty unit got off balance 1 of 3 times when running spin mode. Shocks are faulty, ordering shocks. Scheduled return call for 7-31-23 am( customer couldnt do earlier) customer said hes trying to get it replaced because the dryer was dropped and it is being replaced today. Informed him shipping bolts are off and no physical damage is present but shocks are faulty. Told customer to call office to cancel call if unit does get replaced. ; ordrng 4 W11545322 (Shock)s"

"Customer complained lid lock broke. Upon arrival found strike was broken and customer had glued it back together to get it to work until repair. Replaced strike from ts, reassembled and ran service mode to check function of lid lock and all other functions. Verified proper operation. ; used 1 W11457841 (Strike) from stock"

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

Customer just had dryer installed per customer last week has not ever gotten hot. I found customers outlet receptacle had experienced a thermal event power cord is perfectly fine. Unit does not have proper voltage. Getting to receptacle were power cord plug plugs in. Unit is completely operable no issues found with heater or thermal cut outs. Issue is voltage related and proper voltage has 120.5 V across black and white wiring but red and white wiring has zero red to black wiring has 1. 1 V. should have 240 V.

Replaced left crisper door and Ui and ice door customer states its been working good since last visit

"I installed the ordered parts and tested the unit for the cx. The unit is still making the noise. I tried another new motor with one I had in TS, same noise. I checked and rotated rollers, same noise. I checked the idler, no issues with the idler. I called techline to document the issue. The said the noise is normal and the sounds should improve with clothes in the unit. I went to the unit next door and it did not make the noise. I checked the frame of The unit making noise and found multiple area of the frame bent and crooked. I took photos and called Randy. Im ordering a new drum, cabinet and rear bulk head to resolve the issue.Sr7736894031; ordrng 1 8533643 (Cabinet) and 1 W11025920 (Leveling legs) and 1 W10828431 (Bulk head) and 1 W10899578 (Drum)"

"Found multiple issues, unit not defrosting, defrost drain clogged and ice maker frozen over as well. Unit needs a defrost limiter. Cleared defrost drain. Ice maker news gasket kit. Will submit for authorization and return asap. ; rqstng P&A on 1 242095404 (Kit, ice maker gasket) and 1 5304521781 (Thermostat) and 1 242006902 (Cover, evaporator)"

Complaint oven is not heating properly will not go above 250? during pre-heat. I found bake element had failed spectacularly. I replaced bake element or tested oven. Everything is heating properly. No additional issues found.; used 1 W10779716 (ELEMENT) from stock

"Complaint lid is broken makes a horrible noise dying during operation. Cannot close lid, broken near hinge area. I am ordering new lid and hinges and hinge screws. I found noise is caused by gearcase fat has leaked a lot of oil, all over floor and unit unit will need motor gear case everything on the lower end and washplate replaced. Office to call customer when parts come in. I also found unit has an F5e1 5 E2 f8e2 error codes Latch failure. I also found tub has excessive bounce suspension rods failing. Washplate seized on shaft. Hot water valve is very slow valve squealing as well As water is activated no debris in valve body screen. ; ordrng 4 W11404293 (Screw)s, rqstng P&A on 1 WP8572974 (Hinge) and 1 WP8563965 (Hinge) and 1 W11117421 (Lid) and 1 W11117421 (Latch) and 1 W10721967 (Clutch) and 1 WPW10427633 (Shield) and 1 W10913953 (Actuator) and 1 W11239857 (Belt) and 1 W11283592 (Motor) and 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 6 WP8533953 (Screw)s and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W11130362 (Suspension rods) and 1 W11127357 (Valve assembly)"

Compressor was grounded piston not pumping. Need to replace compressor. My torch stopped putting out need to come back tomorrow and finish job. Call office and have them put back on sch3dule; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR

Vent sent is defective installed reordering with screws Office to call customer when parts come in. ; ordrng 1 W11025120 (Vent) and 2 WPW10031790 (Screw)s and 1 WP355214 (Screw)

"Upon arrival I found the lid smashed in I popped the lid back out 2 and closed lid and started washer. At this time, the unit is running and all operations are normal. Per office Im calling tech support to document service call. Since i popped the lid back out Ive ran unit thru several different cycles and it continues to lock and operate normally. Spoke with (joe) and he agreed with me had to be lid not closing enough so it could latch.. SR#7736894101(Call complete)"

Found dishwasher leaking from left front side of dishwasher cant exactly where the seal failure is so Im ordering bottom door seal and door frame seal and the lower spray arm may have crack at end not real sure ordering it as well.; ordrng 1 W11664713 (Bottom door seal) and 1 W11483553 (Door gasket) and 1 W11550888 (Lower spray arm)

Replaced icemaker mall components are operating normally. Unit ran and checked ok(Call complete)

Use of the security key ran a diagnostic test and unit running normal. Error code is not present anymore. Unit working normal.

Complaint that the fresh food section is not cooling properly. Found ice buildup in the drainage for the fresh food section and heating element not work do to no voltage readings when doing a FF. Will order control board heating element as backup and drain tube. Will need a 2x Frame Job doors must be taken off to disassemble all shelves.; ordrng 1 W11252097 (Drain Extension) and 1 W11533212 (Control Board) and 1 W11291124 (Heating Element) and 1 2xFrameJob (2x Frame Job)

Replaced valve and no more water leaking. Unit working normal.

Installed adjuster kit. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

Replaced rails in freezer section. All components operating normally. Unit ran and checked ok(Call complete)

Replaced previously ordered parts tested operations heater is working. No additional issues found refrigerator is cooling fine.

Complaint light will not turn off I found control is defective causing light to stay on. Digital switch defective. Ordering control. ; ordrng 1 W11342846 (Control)

"I replaced all previously ordered parts tested operations left. Original Ertz with customer doors are now level mulion is hitting streak like it is supposed to. No additional issues found with door. Closing had to add spacer on left side hinge due to cabinetry being bent warped due to hinge, being bent, to raise new hinge out back to level position as well. no additional issues found everything working fine."

I defrosted fresh food section replaced all parts previously ordered tested operations unit is cooling properly. Both zones no additional issues found at this time.

"Inspected and found lid no latching properly and lid assy cracked, replaced lid lock and will submit estimate for lid assy and call.; rqstng P&A on 1 W11256781 (Lid assy), used 1 W10861642 (DOOR LOCK) from stock, states that autho needed"

Inspected and found no operation. Measured 120v at main acu but non functional at all. Quoted for main acu replacement and she will call.

Dishwasher had slow drain. Pulled out dishwasher and seen a kinked drain hose. Drain hose is too badly kinked to repair and will need to be replaced. ; ordrng 1 WPW10545278 (Drain hose)

Auger motor and yoke is stripped out and will not dispense ice. Will need to be replaced.; ordrng 1 WP63052 (Auger motor yoke) and 1 W11671282 (Auger motor)

Installed new door gasket.

Observed water coming from rusted water line. The dishwasher itself is not leaking. Customer will have to replace water line

"Complaint that the unit is making very little water. Found water tank frozen. Found fresh food section getting way too cold closer to the bottom at the damper area and a few other things getting too cold. Will order damper and sealant for a return visit.; ordrng 1 212643 (Perma Gum) and 1 WP482338 (Sealant) and 1 W11087463 (Damper), dspstn on spec-tagged invntry: 1 WPW10238100 VALVE"

Replaced all parts and unit running normal. Mentioned to the customer to keep an eye on the cooling in the fresh food section for the next few days.

Replaced part and unit running normal. Mentioned to the customer to verify the water pressure that is low on the water line before the fridge.

"Unit makes a loud squeal at the beginning of the cycle due to the belt slipping due to a faulty idler pulley. Unit also has a drone coming from a faulty motor.; ordrng 1 279827 (Motor), used 1 4392065 (Repair kit) from stock"

Installed new inlet and filter housing unit is fully operational.

Unit has ice forming on the fresh food evaporator causing a blockage in the fan creating a no cool scenario. This is caused by deterioration of the evap cover gasket. Placed unit into forced defrost units heater activates when selected. Quoted 452.62 ; ordrng 1 W11395641 (Cover assembly)

Unit just hums on start up indicating a faulty capacitor. Replaced capacitor unit is fully operational.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR

Cx complaint that the unit is making clicking and creaking noises while it runs. I inspected the unit to confirm the complaint. I found the unit is cooling fine. The cx had a video of the noise. I ran a few tests attempting to replicate the noise with a specific load. I ran test 4 and the noise appeared. I showed her the use and care guide about normal noises of operation. Th unit is cooling as designed.

Installed freezer evaporator cover. Unit was in defrost. Advised customer to allow time for unit to stabilize and reach proper temperature.

Installed fill hose and tested. No leaks found. Washer checked ok.

Customer complaint is that oven was too hot and home air filter was responding red instead of blue. Inspected and found oven door was not on properly. Corrected door and tested. Oven checked ok. Customer approved.

Customer complaint is that door was not closing properly. Inspected and found dishwasher was not leveled. Leveled dishwasher and showed customer it works. Customer complaint is that pivot tine and positioner on upper rack does not secure dishes. Found positioned warped causing fold down tine to pull out of position. Ordered tine and positioner. ; ordrng 1 W11627535 (Pivot Tine) and 1 W11179755 (Positioner)

Customer complaint is that dishwasher washer had error code F9e1 long drain. Confirmed error code and found drain to sink blocked. Cleared and tested. Dishwasher checked ok.

"Installed hinge, tested ok."

Vent hose needs cleaning. Unit is heating up fine. Advised customer to call vent cleaning company.

"Installed control, tested ok."

Bolts on unit are not able to be removed. Charged customer for diagnostic. They will try to remove themselves.

"Installed parts, tested ok."

"Installed parts, tested ok."

"Ran diagnostics found F6E1 low no water. F6E4 float switch open, F7E1 no heat. Pump and motor not running, filling and draining ok. Customer decided they will buy new unit as this one is over 10 years old and not worth the repair."

"Damper motor loud reps,fed damper assembly sounds normal ; used 1 WPW10594329 (DAMPER CNTRL) from stock"

Customers complaint is washer leaking. Tested and found the drain pipe that drain hose is inserted to has a leak. Customer must resolve drain problem. ; O-emld tckt

Replaced console and new Ui control tested operation normal