"Monday pmCustomer states user interface unresponsive, confirmed issue, vent and user interface are on order; schdld next appmnt for 11/10 MON PM"

Customer complained of F1 E1 error when trying to run upper oven. Can get lower oven to run . needs new Appliance manager. Quoted repair. Collected payment. Scheduled return call with customer. ; ordrng 1 W11448962 (Acu)

"Customer complained of noise. Temps were set to ? and 38? and they were 0? and 38?. She Said it sounds like alarm ramping up, opened door and it stoped. Ran compressor and condenser fan. No issue. Found evap fan making louder noise than normal. Ordering evap fan. Scheduled return call with customer. ; ordrng 1 W11578030 (Fan)"

Complaint water will not drain out. I found tub has come detached from gear case gear case top shaft is broken. Where drive block would attach found gear case also has been leaking water oil mixture all over main-harness and drive motor causing damage to harness and motor timer will not operate on casual cycle at all and hasnt for several weeks only works on a normal cycle will not work properly on super wash to regular or on delicate cycle at all. Agitator has completely failed. Splines were dog ears would attach are completely smooth. Washer needs to be completely rebuilt. harness that is needed appears to be no longer available. if available office will call customer to set up reschedule date. Lid switch is failing and pump seal shows evidence of leaking as well. ; rqstng P&A on 1 W10215082 (Main harness nla) and 1 WPW10175553 (Timer) and 1 W10820043 (Drive assembly) and 1 WP661600 (Motor) and 1 285753A (Coupler) and 1 63580 (Dispenser) and 1 3360629 (Gearcase) and 1 WP389140 (Drive block) and 1 W10389328 (Inner tub) and 1 WP21366 (Nut) and 1 W10093698 (Tub ring) and 1 285811 (Cam kit) and 1 285565 (Agitator) and 1 WP358237 (Screw)

Complaint compressor making loud buzzing noise at another company come out two weeks ago and stated it was the compressor failing. I found noise was caused by vibrational noise due to the house shifting. Adjusted line condenser lines and applied gasket material on the back wall of the metal to prevent metal on metal vibrational noise from ever occurring again. Customer stated this is the quietest the refrigerator has beenin the past two years. No further issues found everything cooling fine as of now.; used 1 W11159728 (GASKET) from stock

Complaint F3E1 Pressure Sensor Error or Drain Pump Running ContinuouslyS Code: S153EBEective Dates: 2/12/2025 - 12/31/2025Parts and Labor Top Load Washers: CC01xxxxx - CD35xxxxxStacked Laundry: MC01xxxxx - MD35xxxxx I replaced main control board performed a calibration process on control verified pressure hose is not crimped pinched sliced or perforated or clogged. No further issues found.; dspstn on spec-tagged invntry: 1 W11608056 CONTROL

"Complaint not making ice icemaker would not initially cycle in test mode, even after unplug had to unplug again and was eventually able to get new old icemaker cycle replaced icemaker anyways as a precaution new icemaker immediately cycled. With no issues and progress through test cycle immediately again without any issues. No further issues found with refrigerator no cooling issues found at this time."

"Removed and replaced inverter. Now have power to compressor but will not start. Removed and replaced compressor kit. Charged with nitrogen to 250psi. Checked for leaks, none found. Allowed to sit under pressure for 25 minutes, no pressure loss. Evacuated nitrogen, pulled vacuum for 20 minutes. Weighed in correct charge, 68g, of R600A. Compressor operating and unit cooling properly.; used 1 W11506635 (Coupler) from stock"

"Checked and tested dishwasher. Found door gasket flattened and leaking. No leaks from sump assembly or drain lines. Pump/motor operating properly. Removed and replaced door gasket. Tested, operating properly with no leaks."

"Checked and tested washer. Suspension good, no issues. Ran diagnostics, no stored error codes. Ran DLMS calibration, completed properly. Customer says that control will go blank periodically or it will show off balance condition. But, no stored error for off balance. Ordering control. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11771774 (Control)"

Installed new control board and cycled to temperature and tested fine.

"Disassembled, removed and replaced inlet valve. Reassembled, tested, valve and washer now operating properly."

"Unit is under 1yr wp warranty per service bench, less then 30days okd per receipt, delivered with broken bins, replaced bins. Explained heat on side cabinets is normal and part of unit operation"

Complaint water line pulses after dispensing water and ice maker valve is loud when filling. Per tech support the only thing we can do is install a pressure regulator. Order parts valve and regulator case # 21422829 plz reschedule for after 11/17 when Glenn is back from vacation ; ordrng 1 W10786952 (Pressure regulator) and 1 W11482383 (Valve)

"Installed new suspension kit and ran unit thew a wash then a spin cycle, found unit is now ramping up and working to specs"

"Tested washer and found unit would not start a cycle it would come on and go right to done, ran diagnostics and found error F9e1 long drain ran a drain cycle and no pump coming on. Checked drain pump connections and found black wire broken in harness causing no power to pump. Replaced harness and added a clip to stop from breaking the wires recalibrated unit and all operations are now working to specs ; used 1 W11284522 () from stock"

"Ran unit thew a wash cycle and found machine would shut off after filling hard reset unit and ran a diagnostics cycle unit went thew without shutting off. Ran. Wash cycle and unit is now running and working normally, advised to just watch unit the control is cracked and the rack wheels and heater are falling apart if the wash arm hits the unit will not wash properly, they will keep an eye on unit"

"Inspected and found wash pump broken, replaced with new pump and cycled, tested fine.; used 1 W11613479 (MOTOR/SUMP) from stock"

"Customer complain unit will turn on, but just starts making a grinding noise plugging in unit just constantly draining. Check pressure hose pressure hose. OK needs new control board order and control board and schedule. Return call with customer.; ordrng 1 W11608056 (Control)"

"Customer complained of vibration noise ran unit through system checks. All fans are normal baffle normal, and compressor test and noise is when compressor is it high ramp speed. Unplugged unit and checjed compressor, compressor is fine high ramp speed is normal but found compressor running when it should be off sometimes and at highest ramp speed, noticed condenser fan not running when this happens. Ordering Orion board and inverter board. Informed customer office will call when parts come in. ; ordrng 1 W11567409 (Orion control) and 1 W11578028 (Inverter board)"

"Customer complaint of rubbling noise said it had been going on for a while. Found front rollers, shaved down to metal and half of drum roller post gone from metal shaving. Corded to replace roller assemblies customer did not repair collected trip fee."

Came to install parts ordered by previous Tech. Customer wanted me to doublecheck to make sure parts were needed. Inform me of past performance of unit informed him unit had been getting stuck in defrost and found signs of damage to auto metal in freezer on fan harness. Parts need to be replaced. Installed parts and unit cooling.

Replaced control board washer was stuck in drain pressure switch failure F3E1 Pressure Sensor Error or Drain Pump Running ContinuouslyS Code: S153EBEective Dates: 2/12/2025 - 12/31/2025Parts and Labor; dspstn on spec-tagged invntry: 1 W11608056 CONTROL

Wrong model or serial Cust just paid for extended warranty. Called office not covered and out of warranty some extended parts took photo of model tag on fridge Cust calling kitchen aid left card and told her to have model verified.

"Found the ui freezing up and cant change settings , Needs. ConsoleThis will be the 3 rd time replaced. Sent Cust a estimateWill be in touch in 5 days if going through with repair"

Cust un stacked to work on Found Error f3e2 preasure switch and acuRan diagnostics ran through fine .Found foam residue in pressure domeOrdering switch hose and air trap; ordrng 1 WPW10448876 (Preasure switch) and 1 WPW10181028 (Preasure switch hose) and 1 W10903220 (Air trap)

F8e2 fill Fae3Vent not opening and shorting control ui; ordrng 1 W11414073 (Vent) and 1 W11545290 (Deflector) and 1 W11416459 (Ui)

"Customer complained unit wouldnt drain, found water standing in unit. No error codes stored, were possibly cleared when customer checked codes. Took off drain hose and inspected where drain hose plugged into plumbingu see sink, found obstructions in plumbing, pushed obstructions out and drained unit. Unit draining as designed. Ran quick wash and let unit run for awhile then drained unit. Unit working as designed. Informed customer if she has the same issue again to check plumbing. Its called out again for same issue. She will be charged trip fee."

"Returned to install new control board. Installed part, found old board had burnt plastic odor but could not see thermal damage. set temps and unit cooling as designed."

Found Cust over suds washer flushed out and ran a manual test and quick cycle .

Installed mullion complete

Installed new ice maker and fille water

Upon arrival walked in and customers mother was there. She did not speak. English. Tried to call daughter on the phone. Finally got a hold of daughter. Ask her what was wrong with it and then told her unit was out of warranty. She said unit kept loosing powerand lights and display would flash on and off and have power failure on display. She said she had a three-year warranty for the unit. I informed her that the unit is out of the initial first year warranty. She would have to pay for # For today. She said she didnt want to do that and will call Best Buy for her three-year warranty.

Installed emitted board tested okay.

"New user interface has dent, need to reorder. Part is being shipped to customer, they will inspect and call us.; ordrng 1 W11461688 (User interface)"

"Customer states unit gives error message for stuck keypad, confirmed issue found error 2-1 need to replaced user interface part on back order.Part is on back order customer will call within 7 days if wanting to continue.982.56 W10887855 249 labor"

Installed icemaker tested okay.

Installed all new parts and ran unit thew a test cycle found fan is now shutting off and all functions are working to manufacture specs

"Special Project S153EBCustomer states unit continues to drain, confirmed issue, found error message for pressure sensor,replaced control, calibrated tested okay ; dspstn on spec-tagged invntry: 1 W11608056 CONTROL"

"Customer states unit leaks front right side of unitConfirmed issue found drip from John guess fitting, replaced fitting but drip continues, tried to cut line back and use a different fitting but theres ridged on the plastic water line preventing good seal, still leaking.Friday; used 1 WP4373559 (FITTING 5/16-1/4) from stock"

"Installed compressor tested okay; used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T), 1 W10898074 (COUP LOKPREP SEALANT), and 1 W11504445 (COUPLER 5/4) from stock"

Tested washer and found when unit would ramp up in a spin cycle it would start to shake and walk out of place even with nothing in unit. Tested suspension and found tub bouncing all over the place causing the off balance cycles. Replaced suspension kit and recalibrated unit ran a spin and lol operations are now working to specs ; used 1 W11130362 (SUSPENSION) from stock

Checked over door an found glass had broken when customer had unit installed there was no issue at anything just the glass needs to be replace. Will order new glass and retainer parts are out of stock advised once in we would call for return visit ; ordrng 1 W11654078 (Door glass) and 1 W11598188 (Retainer)

Found F7E1 error code which is a tachometer failure. Replaced actuator ran diagnostics cycle tested all ok ; used 1 W10913953 (ACTUATOR) from stock

"Ran the washer on quick cycle and found no issues with the unit. Good fill, drain, agitation and spin. Collected trip fee."

Replaced all parts and unit working normal.

Complaint that the oven is not heating to proper temp. Customer just needed to adjust temp on settings. Oven was in the home when they bought the house and looks like it was adjusted before. Unit working normal.

Complaint that the dryer is making noises while tumbling. Found bad rollers. Quoted for parts and labor. Replaced all parts and unit running normal. 1yr warranty on parts and labor. Collected in full.; used 1 4392067 (DRYER REPAIR KIT) from stock

Complaint that the ice maker is not working properly. Found heavy ice frost in the entire chamber causing ice maker to seize. Customer stated that if the repair was more then they expected they would rather hold onto putting any money into it. Collected trip fee. Customer is very disappointed on the brand and will look into another unit.

Replaced pump and unit running normal.no leaks detected. 1yr warranty on parts and labor.

Replaced control board and ice maker running fine. Upon arrival customer mentioned that they unplugged refrigerator for 5min and when it turn on and went to demo mode without setting it to it. Control board starting to have issues. After the new board everything running smoothly. Customer will keep an eye on it for the next few days.

"Invoice #69247222 not in the list. Inspected and found support worn out, replaced with kit and cycled, tested fine.; used 1 4392067 (DRYER REPAIR KIT) from stock"

"Installed Gearcase motor actuator belt shield wash plate control hub clutch, cycled thru diagnostics test and tested fine."

"Unit is under 1yr wp warranty per receipt. Unit makes a rumbling noise while operating, noise is coming from the stirring motor. Ordering motor.; ordrng 1 W11590176 (Stirring motor) and 1 W11662715 (Motor bracket antenna) and 1 W11662717 (Antenna spring)"

"Unit is under 1yr wp warranty per service bench. Cs concern was unit getting too hot, metal damaging. Back wall discoloration which is normal operation and not the metal being damaged. ran unit in timed dry on high an verified unit is heating properly through several cycle, ranging correctly between 110-160, measured cycles on low, also correctly averaging 98-144, Venting has good air flow.Also said she heard some grinding, took front cover off and belt, supports and pulley all look good and ran smooth throughout testing and same when added resistance to tub. All checks normal."

Case # 21428605 replaced element but still tripping call tech line heated oven to 500 for 30 minutes if it reoccurs customer needs a higher rated GFCI breaker. I provided the customer with the mfg phone numbers for the breaker if needed ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT

F8E4 water in the drip pan. Tested unable to verify a leak at this time customer instruction on possible causes.

Installed LED kit tested all OK; dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS)

"Customer complained ref still freezing, found damper open and ref was 18?. Ran service test and thermisters checked ok . Ran damper test and damper didnt close, checked damper and found after checking damper itself harness going into roof of refrigerator that damper is plugged into is damaged a lot of the wires seem to have been pinched. One wire broke off with the slightest of touch. Called techline since harness looks like it goes into the frame. Sent techline pictures. Case number # 21432094. Going in for review informed customer unit is going in for review. Should hear from whirlpool in 3-5 buisness days."

Unable to verify complaint tested all ok at this

"Broke out agitator and hub, replaced. Replaced suspension. Recalibrated and ran diagnostic test fine. Spinning smoother."

"Unit having continuous drain motor issue, F3e1 error. Covered by scode S153EB. Replaced control and ran diagnostic cycle fine. Recalibrated CONTROL."

"No cool either section, fans running, compressor not running and cold. Verified 120vac coming to inverter, 6vdc on control to inverter, 150vdc fem inverter to conpressor. Unit would need a new compressor. Quoted for compressor/drier/process tube and labor. Denied. Collected for service call"

"Led light out in rf section, replaced and working properly"

"This is new construction, unoccupied house. Tested and found sound is coming from damper for vent closing after fan shuts off. Talked to Jeff and sent videos, he agreed this is normal sound, nothing to repair. Spoke with construction manager, advised him of findings. He said he would have hvac contractor check the installation."

"Checked over freezer and find unit reading 70 degrees and not cooling at all chcked compressor and found running but not pulling any heat, found oil on die dryer due to leaking. Fixed leak and pressurized unit with 250psi of nitrogen bubble tested and unit is now cooling and working to specs"

"Ran washer and found when starting a cycle unit would start to drain and never stop. Ran diagnostics and found F3e2 pressure system fault , ran a calibration cycle and unit went thew and reset but control needs to be replaced. Will order and return, parts tentative p/a ; ordrng 1 W11603811 (Cntrl)"

Complaint that the dishwasher is intermittent powering off. Found breakage on the hot wire at the fuse side. Will order part for a return visit. Will put in for extra time due to complexity of the work.; ordrng 1 W11708398 (Harness Wire) and 1 2xFrameJob (2x Frame Job)

"Inspected and found inner basket bent and causing banging in spin, inner/outer tub shows nla."

"Installed valve ice maker container yoke housing and baffle, cycled and filled with water, please allow 24-48 hours for ice production."

"Unplugged microwave. Removed and replaced control. Reassembled, tested, microwave operating properly."

Found control board failure no voltage to user interface installed part tested all ok

F3E1 Pressure Sensor Error or Drain Pump Running ContinuouslyS Code: S153EBEective Dates: 2/12/2025 - 12/31/2025Parts and LaborReplace control board pressure switch failure tested all OK calibrated washer ; dspstn on spec-tagged invntry: 1 W11608056 CONTROL

Fridge section freezing everything. Installed thermostat tested all ok and

"Date on microwave is 2021, not in warranty. Customer says he has a home warranty. Not willing to pay service call. Explained that he would need to contact his warranty company and they would have to issue a ticket for it. No service performed."

"Disassembled, removed and replaced control, user interface and latch. Plugged washer in, ran diagnostics cycle the quick wash. All completed correctly. Washer operating properly and as designed."

"Arrived, found that model number was incorrect, serial number was right. Corrected information on ticket. Checked entitlement, found actual goods issue date of 5/29/25. Still in first year warranty. Tested and ran diagnostics. Only stored error code was F0E5 off balance error. Ran control calibration then automatic test cycle. Both completed properly. Ran manual tests for both valves, drain pump, spin and agitate. No issues found. All components and functions operating as designed."

"Disassembled washer. Removed and replaced control, actuator, capacitor and motor. Reassembled, plugged back in, ran control calibration and automatic test cycle. All components and functions operating properly."

"Found magna Troni shorted. I need to order parts magnetron and diode microwave needs to come off the wall if its me Glenn I do not need a helper. Otherwise, a second man may be necessary, depending on the tech returning. ; ordrng 1 W11783300 (Magnetron) and 1 W11256462 (Diode)"

Returned to install new control board. Installed board. Ran quick wash. Unit filled and started wash cycle. Verified proper operation.

"Customer complained her steam clean was not cleaning oven. Customer informed me she was adding 12 ounces of water and running clean, but it was not cleaning it all the time. Inform customer unit is working as designed results may vary due to stains. Unit is going through cleaning cycle as designed unit will only get up to 170 to 190? verified proper operation."

Customer complaining it stopped after spin cycle found actuator issue. Replaced actuator from truck stock. Ran unit through quick wash verified proper operation.; used 1 W10913953 (ACTUATOR) from stock

"Customer complained of like a jackhammer sound pulled unit out started unit compressor sounds normal two way valve Sounds normal, all fans sound normal. While behind unit saw water line jump and hear noise. Informed customer she needs to buy a water pressure regulator to ensure water lines water pressure isnt too high causing water valve to make noise. Customers floor was not even and unit could not be leveled properly. Informed customer she will need to level floor somehow so units doors will align and close properly."

"Customer had run unit for hours previously to me arriving said he got the start shutting off,,found motor is overheating and cutting off. Ordering motor and blower wheel , scheduled return call with customer. ; ordrng 1 W11234001 (Motor) and 1 W11327190 (Motor)"

Replaced all parts and dishwasher running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 WPW10348269 DRAIN PUMP

Complaint that the ice maker is not functioning properly. Found heavy frost in the chute due to chute not closing. Found broken wires in the freezer door. Customer will look into a new unit due to expense. Collected trip fee.

"Found F3E1 Pressure Sensor Error and Drain Pump Running Continuously . S Code: S153EB covers Parts and Labor. Replaced control board from pre id ts. Ran quick wash, unit filled and started wash cycle. Verified proper operation."

"Customer states error message 6-1, confirmed issue, found proper power at u.i but none of the keypad buttons respond to touch, need to replace. Part is already on order and we will call when part is in; snapped 2 QuickPics"

"Tested unit and found customer having issue with unit shutting off, ran unit thew a cycle and found timer advancing and shutting down noticed when filling uni would only fill with some water and not fill enough to wash. Checked float and found it had build up in housing not allowing float to move freely, cleaned and unit is now filling with proper water and shutting off normally ; O-emld tckt"

"Tested unit due to customer had checked fridge and found it had been not cooling and all food was lost then it came back on and had been working since. Checked evaporator and found full frost Pattern and compressor is running and cooling normally, placed unit in diagnostics and ran a defrost making sure it came out and it did found no errors in diagnostics and unit working to specs. Advised customer unit is working perfect an to keep a watch on food added silicone to lower fridge cabinet to fill in gaps.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

"Ran unit and found customer getting a lot of heat in dryer room found venting had been crushed causing it to blow back into machine and over heat, fixed venting and found moisture had gotten into cntrl panel causing to select things on its own also found top not clipping in causing it to rattle and make a lot of noise wile tumbling. Will order parts needed and return, parts tentative p/a ; ordrng 1 W11384513 (Console) and 1 WPW10460919 (Top)"

"Tested unit and found ice maker would not make ice and would not dispense ice, checked bin and found a ton of ice building up on ice maker and on housing. Cycled ice maker and found motor not cycling and unit filling witch is causing all the ice to form and not work, replaced ice maker and unit is now cycling and working to specs ; used 1 W10882923 (ICE MAKER) from stock"

Ran washer and found unit unresponsive removed control and found main control green light on but no power to touch pad. Ran diagnostics and still no power checked voltage and 120v is present. Replaced main cntrl and panel recalibrated unit and all operations are now working to specs

Installed new ui and ran pin nd tested buttons

Installed new ui and tested complete

"No prof of purchase Found drain connected to the wash motor Needs drain hose and clamps ,wash pump some ,one cut an splice power cord , wrong drain hose and leaks Cust aware needs plumber for under sink where connect hose to welded piece copper and needs a power cord , was cut and re splice Cwa"

Cust not home called office tagged door; O-emld tckt

Found tub bouncing replaced suspension rods and tested with load of towels

"Tested unit and found both sections not cooling customer advised me unit was working then started to warm up slowly. Checked compressor and found running then noticed some oil in pan traced oil and found it coming from condenser, bubble tested and found condenser leaking a ton of oil from center of aluminum, unit is going to need new condenser and compressor from all oil leaking out. Parts are out of stock and will call when in for return visit ; ordrng 1 W11758574 (Condenser) and 1 W11758994 (Compressor) and 1 W11047160 (Process stub) and 1 R600a (600a bottle)"

"Unlocked unit for customer and tried to spin the clothes out but unit would just go off balance and shut off at 14 min then at 11 min then at 8 min, reset unit several time and finally got it to spin out for customer. Unit will need parts ordered on previous ticket and customer will call manufacturer again she does not want unit anymore its been an issue."