We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Stafford, CT 06076
Chris B.
Job Details: 11/21/2023
Complaint that the unit is not cooling properly and lights not working properly. Found water in the deli select control board and wires rusted out. After leaving the harness wire disconnect the refrigerator started running normal. Will harness wire disconnected for the meantime. Found bad lighting in the fresh food section. Will order parts for a return trip.; ordrng 1 W10815668 (Door Deli) and 1 WPW10769076 (Control Board Display) and 1 W11170612 (Wire Harness) and 1 W11683244 (LED Kit) and 2 W11683242 (LED Lighting)s and 1 2xFrameJob (2x Frame Job)
We serviced a
KITCHENAID WALL OVEN
Model KOST100ESS00
Near Union, CT 06076
Chris B.
Job Details: 11/21/2023
"Complaint that the unit has an error code F3E0. Verified oven sensor and had a reading of 7m ohm out of range. Quoted parts and labor. Replaced oven sensor and unit working normal. 1yr warranty on parts and labor. ; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC , used 1 12001655 (SENSOR SHORT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ludlow, MA 01056
Roger R.
Job Details: 11/21/2023
Both doors exhibit finish issues where the doors have rusty looking appearance. Also the freezer was showing moisture issues due to air leaking. Sealed freezer compartment with silicone. Submitted for doors for authorization ; rqstng P&A on 1 LW10803965 (Door FIP) and 1 LW10803941 (Door FIP)
We serviced a
KITCHENAID M/W OTR
Model KHMS2040BSS2
Near Brimfield, MA 01010
Chris B.
Job Details: 11/21/2023
Complaint that the unit is turning of the light by itself. Sometimes it works and sometimes it doesnt. Found bad switches and latches. Quoted parts and labor. Customer will think about it. Collected trip fee. Customer has 7 days to waive trip fee into labor.
We serviced a
SAMSUNG WASHER
Model WF45N5300AF/US
Near West Brookfield, MA 01585
Chris B.
Job Details: 11/21/2023
Complaint that the unit is leaking water from the bottom left. Found dispenser hose not connected to the drum. Reattached the hose and ran a quick cycle and all running normal. No leaks detected. Cold side hose needed tightening.
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near South Hadley, MA 01075
Chris B.
Job Details: 11/21/2023
Complaint that the unit is not drying properly and is making noises while turning. Found stripped blower wheel. Replaced part and unit running normal. ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ03
Near Tolland, CT 06084
Gary V.
Job Details: 11/21/2023
"Concern is loud buzzing from back of unit. Inspected and found unit cooling and all functions test normal at this time. No abnormal noises, quoted for compressor replacement if need be, but unit working properly at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Shrewsbury, MA 01545
Angel R.
Job Details: 11/21/2023
"Installed parts, problem persisted. Checked voltage to fill valve and coming in at 14 volts, wash motor running constantly. Possible wire harness issue or interference with pump and motor. Will order both.; rqstng P&A on 1 W11458664 (Harness) and 1 W11087376 (pump&motor)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Westfield, MA 01085
Mike K.
Job Details: 11/21/2023
"Under 1 yr warranty per receipt, took photo.Unit not tumbling, but motor is running. Found belt shredded and dryer motor pulley broken. Replaced motor and belt and unit tests fine in timed dry, heating and tumbling properly.; used 1 279827 (MOTOR), and 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model KEBC147KWH06
Near West Springfield, MA 01089
Mike K.
Job Details: 11/21/2023
"Removed old sensor and getting 1.084 K ohms at room temperature, which is a normal reading for room temp. Replaced sensor. Control for this unit is nla.Calibration was at 35. Set to 0 and preheated to 350.Cycling temps: at end of preheat it was309- 291, next cycle 357 - 326, 372 - 333, 372 - 333.Took awhile to get there, but then cycles were consistent and averaged where they should be. Fans come on in convection, not in regular bake, which is correct per logic diagram on tech sheet.Explained to cs that it looks to be keeping temp fine once giving longer to heat, about and extra 30 minutes. Explained we could refund repair, except for service call, but she wanted new part left in. Told her to talk to office if unsatisfied as basic diagnostics would be to replace control, which is nla and it does seem to be keeping temp properly when it gets there."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1835VS3
Near Easthampton, MA 01027
Mike K.
Job Details: 11/21/2023
Compressor/fans running only frosting first turn of evap. Sealed system issue. Quoted for compressor and labor and let know there would be additional cost (couplers/drier) that I wasnt finding on parts list. Repair denied.Collected for service call.Suggested to contact Frigidaire as possible something could be covered under their warranty.
We serviced a
GE RANGE
Model JB650SF1SS
Near Southampton, MA 01073
Mike K.
Job Details: 11/21/2023
"Lf burner not heating, found 240v at burner briefly when on and burners not open, but no voltage directly at coils and turns off quickly.Quoted for burner/switch/ labor turns off quickly and even when off and not hot or heating still blinking hot cooktop indicator, bad heat sensor on burner.Collected for service call and estimate saved"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28269
Robert A.
Job Details: 11/21/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Davidson, NC 28036
Vincent O.
Job Details: 11/21/2023
Found no bake or broil. Upon arrival found unit turned on 500 broil and left in vacant home. Found faulty control causing no bake or broil. Order and replace control and ignitor. Burners working properly. ; ordrng 1 W11620481 (Control) and 1 W11590294 (Ignitor)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/21/2023
Found f4e2 error. Ran diagnostics and verified no voltage to heater. Order and replace control and heater. ; ordrng 1 W11537778 (Heater) and 1 W11629912 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW0
Near Shrewsbury, MA 01545
Angel R.
Job Details: 11/21/2023
"Ran diagnostics found F9E1 long drain, F5E2 door lock error, F8E3 overflow conditions. Ran quick cycle with items, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Springfield, MA 01119
Roger R.
Job Details: 11/21/2023
"Customer also complained of heavy frost in the freezer. Unit has a bad defrost heater and will need a new heater. ; ordrng 1 W11650661 (Heater, defrost)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Springfield, MA 01119
Roger R.
Job Details: 11/21/2023
Installed new drum bearings due to damage from improper installation during production.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Roger R.
Job Details: 11/21/2023
Found unit Locked and trying to drain while empty. Cannot get unit into diagnostic mode. This unit will need a new main control. Called Imani and was given verbal authorization for parts and labor of $299 for part and $239 labor rate. Will order part and return to install asap ; ordrng 1 W11616491 (CNTRL-ELEC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ludlow, MA 01056
Roger R.
Job Details: 11/21/2023
Both doors exhibit finish issues where the doors have rusty looking appearance. Also the freezer was showing moisture issues due to air leaking. Sealed freezer compartment with silicone. Submitted for doors for authorization ; rqstng P&A on 1 LW10803965 (Door FIP) and 1 LW10803941 (Door FIP)
We serviced a
MAGIC CHEF RANGE GAS
Model X60.5
Near Chicopee, MA 01020
Roger R.
Job Details: 11/21/2023
Found unit not igniting properly. Pilot is lit but gas safety valve is not operating. Due to the age of this system parts are not longer available. Recommend replacing unit. ; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Chicopee, MA 01013
Roger R.
Job Details: 11/21/2023
Found unit not getting proper power at house connection. Recommend calling an electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Robert A.
Job Details: 11/21/2023
Cx complaint that the units evap was covered in ice. I inspected the unit to confirm the complaint. I found no error excessive ice on the evap. I repositioned the evap thermistor to the insulated sleeve and tested the heater. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Charlotte, NC 28211
Jeff L.
Job Details: 11/21/2023
Found dryer flex vent pinched off behind unit and safety thermostat was open. Reset safety thermostat cut down vent unit ran and checked okCall complete
We serviced a
MAYTAG REFRIGERATOR PAN
Model MSS25N4MKZ04
Near West Hartford, CT 06110
Chuck M.
Job Details: 11/21/2023
Customer complaint is that refrigerator door handle makes a ding sound when opening the freezer door. Inspected and found door handle is good. Customer was grabbing the freezer door handle and pressing his thumb on the FF door handle to pop open the freezer door. The door handles are 3 parts. The metal tube handle has movement when opening the door that way. Advised customer to open the door as designed. Handles are tight and secure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/21/2023
"Checked and found bracket for evaporator fan cracked causing motor to vibrate and make noise. Ordering bracket, motor and fan blade. Advised customer that office will call to schedule return when parts arrive.; ordrng 1 WP2315549 (Evaporator fan motor) and 1 WP2169142 (Fan blade) and 1 W11263195 (Bracket)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA
Near Attleboro, MA 02703
Aimee Z.
Job Details: 11/21/2023
Installed new water valve and tested for leaks complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 11/21/2023
"F0E3. OverloadF8e6 water hazardWasher over fill with water and got locked up .Ran diagnostics and got lid open and ran a pressure test pastWasher acting Iratic Ordering new valve and Cntrl with latch; ordrng 1 W11419171 (Cntrl) and 1 W11165546 (Water valve) and 1 W11394572 (Latch), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Medway, MA 02053
Aimee Z.
Job Details: 11/21/2023
"Leaks at dispenser, bellows has tears; ordrng 1 W11314648 (Bellows) and 1 W11524105 (Dispenser complete)"
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near Norfolk, MA 02056
Aimee Z.
Job Details: 11/21/2023
"Found needs new drain pump , cleared water . Dropped drain pump found the drain pump Shroud scratched .Cust had pump he purchased installed still didnt drain .Couldnt find any clogs in hoses. Needs new wash pumpComes with new shroud and drain pump on wash pump.Cwa and get back to office today"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF7365DAB13
Near Plainville, MA 02762
Aimee Z.
Job Details: 11/21/2023
Checked error codes E2 Icemaker lost positionRan I ice maker nest 57Cwa on ice maker
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Thomaston, CT 06787
Jimmy R.
Job Details: 11/21/2023
"Tested unit and found machine making noise wile in a spin and when agitating, checked noise and found coming from under unit. Found rotor bolt had fallen off making rotor work its way down and start making noise, added lock tight to bolt and tightened rotor back up. Recalibrated control and ran a spin cycle all operations are now working to factory specs"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Rock Hill, SC 29730
Mitch H.
Job Details: 11/21/2023
"Called office to verify entitlement. Washer has a 5 year parts and labor warranty. Checked and found wires to drain pump broken. Repaired wiring, tested, washer now operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29730
Mitch H.
Job Details: 11/21/2023
"Disassembled washer. Replaced gear case, basket, actuator, cam and all other listed parts. Reassembled,ran calibration, automatic test cycle and manual tests for agitate and spin. All passed and operating properly.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , 1 W11454741 GEARCASE , and 1 WP389140 BLOCK,DRUM"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/21/2023
"Tested and checked compressor, and all fans, no issues found. Checked amp draw on compressor, all good. Refrigerator cooling properly and at proper temperatures. Defrost tests good, no frost or ice buildup on coil. Only noise observed is normal operating sounds. Explained to customer that refrigerator is operating normally and no issues found. Collected for service call on ck."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/21/2023
"Tested and ran diagnostics. No stored error codes. Ran component tests and found gear case making loud grinding noise in agitate. Quoted customer for replacement of gear case, slider and wash plate. Saved estimate. Collected for service call on ck."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near Westfield, MA 01085
Mike K.
Job Details: 11/21/2023
"F7e1, f7e4 in history. Tachometer failure, basket re-engagement failure. Cs says it failed load after last repair. Ran diagnostic cycle and not agitating or spinning., ran component test and would not agitate or spin and actuator not toggling.Replaced actuator, covered under our 1yr warranty, and toggled, agitation and spin tests successful. Ran normal cycle and went through fill into wash fine. Cancelled and drained fine.Capacitor measures 49.7 uf and not within auto replacement date range.motor reading 4.8 / 9.1.Being oow and readings not in service pointer limit called Techline. No answer in 30 minutes. Spoke with Randy at office and capacitor would still be covered under S17538.Replaced capacitor and again ran normal cycle and operating fine at this time ; used 1 W10913953 (Actuator), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Glastonbury, CT 06033
Gary V.
Job Details: 11/21/2023
See other ticket for notes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Tolland, CT 06084
Gary V.
Job Details: 11/21/2023
"Inspected and found multiple problems, ice maker with e2 fault, attempted to reset motor but not turning, water filter clogged and quoted, customer will buy elsewhere, door control board and harness connector below dispenser was shorted due to water getting on it, will submit estimate and call.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W10815669 (Door) and 1 WPW10769076 (Board controller)"
We serviced a
MAYTAG WASHER
Model MHW7000AW0
Near West Hartford, CT 06117
Ruben C.
Job Details: 11/21/2023
Checked unit found boot is pulling in the front cuasing slight leak from door will use part on return need to order helper putting into p /a have informed cust if not approved will need to make accessable or pay 169 plus tax for helper; rqstng P&A on 1 Help (Helper)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Shrewsbury, MA 01545
Angel R.
Job Details: 11/21/2023
"Installed panel, tested ok."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Worcester, MA 01606
Angel R.
Job Details: 11/21/2023
"Power cycled unit, went into diagnostics and ran cycle. Tested ok, heating and running properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Waterbury, CT 06705
Jimmy R.
Job Details: 11/21/2023
"Tested washer and due to unit banging and making noise wile running and spinning checked for errors and found F0e5 off balance load, f0e2 over suds ran unit threw a self test cycle and found when getting to the spin unit started to go out of control and the tub started to smash against the sides, removed top and found suspension rods had failed causing tub to jump around never leveling out. Unit is going to need new suspension kit, customer is going to hold off for now and let us know on replacing parts they may just buy a new unit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/21/2023
"Removed old compressor and die dryer crimped in new die dryer and Installed new compressor pumped unit down into a vacuum to seal couplers filled unit with r600 and checked cooling, evaporator frosting up and condenser pulling heat advised customer unit will need 24 hrs so temps can regulate. All operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W11506619 COUPLER 8 NK MS 00 and 1 W11506635 COUPLER 6 NF MS SV , used 1 W11504447 (Coupler) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Glastonbury, CT 06033
Chuck M.
Job Details: 11/21/2023
Customer complaint is that refrigerator is running continuously. Inspected and found loaf of bread in plastic and a plastic produce bag blocking thermistor in freezer. Removed and advised customer to keep food items away from thermostat. Also set control to 3 in freezer and 2 in FF section. No other issues found. Thermistors passed and no noise found. Unit is operating normal.
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near South Windsor, CT 06074
Chuck M.
Job Details: 11/21/2023
Customer complaint is that dryer was not starting. Checked voltage and it checked ok. Found thermal fuse open. Replaced and tested. Dryer is working properly. Advised customer to check venting. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL OVEN
Model KODC304ESS01
Near Southington, CT 06489
Jimmy R.
Job Details: 11/21/2023
"Tested oven and found lower oven not heating up to temp checked elements and found not heating up at all, checked voltage from cntrl to elements and found power at control. Removed rear panel and checked thermostat found lower thermostat no ohming out and faulty causing no heat, replaced thermal fuse and heated both oven to 350 degrees both ovens now getting to temp and working to proper specs"
We serviced a
SAMSUNG WASHER
Model WA55A7300A3/US
Near Berlin, CT 06037
Jimmy R.
Job Details: 11/21/2023
Replaced plastic wash plate cap and checked over operations unit is washing and operating to proper specs
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS22
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/21/2023
Customer complained door is warped at bottom and inner door has gashes. Found outer door is warped and inner door has cracks. Ordering inner door and outer door. Informed customer office will call when part comes in. ; ordrng 1 W11600221 (Black stainless) and 1 W11617223 (Liner assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Denver, NC 28164
Ryan S.
Job Details: 11/21/2023
"Customer complaint not washing , fills and drains but doesnt wash. Found sump bad. Ordering new sump assembly. Scheduled return call 11-22-23am. ; used 1 W11416362 (MOTOR/SUMP) from stock"
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Stanley, NC 28164
Ryan S.
Job Details: 11/21/2023
"Retuned to install new hinges, installed hinges and door still dripping on left side. Inspected hinge receivers and no visual issue found, and screws are tight to hinge receives. couldnt pull unit out due to unit being wedged into cutout of cabinet area. Called techline , techline Said unit needs to be pulled out to see if door operates normallly. Issue is probably with unit being installed incorrectly. Informed customer to call office after unit is pulled out and checked, if unit is ok call back to tell unit is not needing repair. ; O-emld tckt"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Stanley, NC 28164
Ryan S.
Job Details: 11/21/2023
Customer complained arm broke and popped off damaging gasket on inner door where it seals . Confirmed complaint and saw hing arm broken. Ordering new hinge arm and inner door assembly. Scheduled return call for 11-29-23 am. ; ordrng 1 WPW10128850 (Hinge arm) and 1 W11684570 (Inner door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Griswold, CT 06351
Amanda R.
Job Details: 11/21/2023
The model and serial wasnt dispatched correctly through extended warranty took picture of model and serial customer needs to call extended and make sure they have correct model number to be dispatched out for repair
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Windham, CT 06280
Amanda R.
Job Details: 11/21/2023
Customer out of warranty quoted 129 to diagnose customer going to call whirlpool
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Mansfield, CT 06250
Amanda R.
Job Details: 11/21/2023
Left door hinge broken replaced hinge and leveled unit
We serviced a
KENMORE DRYER
Model ="110.66992500"
Near Coventry, CT 06238
Amanda R.
Job Details: 11/21/2023
Customer had dryer kit installed kit operation normal
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ01
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/21/2023
SR#7737844764(Butch)This unit is non repairable due to broke line in cabinet. I did install all parts ordered to see if that would rectify the problem it did not. Customer is waiting on warranty company to give him a call.NON REPAIRABLE NON REPAIRABLE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28278
Jeff L.
Job Details: 11/21/2023
Replaced all parts ordered by previous tech the noise in the evaporator fan is gone with the replacement unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28278
Jeff L.
Job Details: 11/21/2023
Replaced defrost heater with updated version. Unit ran and checked okCall complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/21/2023
"Tested and ran diagnostics. Found F9E1 and F9E2 drain pump errors. Drain pump defective. Attempted to remove dishwasher from cabinet to replace pump. Could not get dishwasher out. Advised customer of situation, they tried to pull dishwasher out with no success. Advised them that they would need to have unit removed from cabinet and made accessible for repair and then call to schedule service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/21/2023
Tested and ran diagnostics. Found F5 and F2 ice maker errors. All other components tested good. Found condenser coil clogged and restricting air flow. Customer cleaned coil while I was there. Quoted customer for repair and collected full amount. Ordering ice maker. Advised customer that ice maker is on b/o and office will call to schedule when part arrives.; ordrng 1 W11658802 (Ice maker)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Clover, SC 29710
Mitch H.
Job Details: 11/21/2023
"Tested range and confirmed error. Oven control defective. Removed and replaced control. Turned power back on. Tested, oven and all other functions operating properly."
We serviced a
WHIRLPOOL COOKTOP
Model WEG515S0LZ3
Near West Hartford, CT 06107
Ruben C.
Job Details: 11/21/2023
Replaced panel manifold and bushings found chasiss bent where manifold mounts possibly on delivery no way of knowing for sure straightened out bent chassis burners valves are now as center as possible
We serviced a
WHIRLPOOL WASHER
Model WFW8500SR00
Near Winsted, CT 06098
Ruben C.
Job Details: 11/21/2023
Checked unit found impelled on drain pump twisted to the side does not drain needs new drain pump gave cust estimate for pump cust will think about repair
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Bristol, CT 06010
Ruben C.
Job Details: 11/21/2023
Checked unit ran cust getting f9e1 for drain unit had water in bottom of unit when I arrived ran a cancel and unit is draining normallly filled twice and draining normal could not get unit out is secured to floor and electrical is short gave cust estimate for drain pump if it happens again unit must be accessable
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Vernon, CT 06066
Chuck M.
Job Details: 11/21/2023
Installed control and fuse. Tested and microwave is working properly. Control was not correct. Sent back.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Manchester, CT 06040
Chuck M.
Job Details: 11/21/2023
"Installed control and module. Set defrost mode to basic. Found right side gasket torn. Ordered gasket. ; ordrng 1 W10830277 (gasket-fip), dspstn on spec-tagged invntry: 1 W11043763 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near East Hartford, CT 06118
Chuck M.
Job Details: 11/21/2023
"Customer complaint is that washer went off balance. Ran diagnostics and found no error codes. Tested suspension and it checked ok. Washer is level, basket is secure. Found drain hose enters pipe right at the P Trap. Water draining to slow through P Trap causing off balance."
We serviced a
WHIRLPOOL OVEN
Model KEBC207KSS04
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/21/2023
Found neither oven working. Loud buzzing from elements when attempting use. Verified incoming voltage. Unit will need control board. Control NLA. ; rqstng P&A on 1 8302305 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503EBS01
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/21/2023
"Installed new door, control, fan, and thermistor. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/21/2023
Installed new harness. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Windsor, CT 06095
Gary V.
Job Details: 11/21/2023
"Inspected and found ice maker broken, will submit estimate and call.; rqstng P&A on 1 W11284458 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, CT 06082
Gary V.
Job Details: 11/21/2023
"Installed new motor and wire harness, cycled thru diag and component synchronization, cycled thru and tested fine."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Worcester, MA 01607
Angel R.
Job Details: 11/21/2023
"Unit is not leaking, customer has a leak from one of the drain pipes nearby, see quick pics. Ran rinse and spin cycle, tested ok."
We serviced a
GE TRASH COMPACTOR
Model UCG1500NBB
Near Foxborough, MA 02035
Aimee Z.
Job Details: 11/21/2023
"Found the ram jammed in frame needs new power screws, ram glides, and power nutsCust isnt going forward buying new"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Belmont, NC 28012
Ryan S.
Job Details: 11/21/2023
Customer complained unit got off balance and was loud when it did. Ran unit and found f0e7 only. Ran service mode and all functions working. Found floor was leaning to left a bit. Tried to fix legs so that unit was more level but needed cushtomer to put unit on level flooring. Found unit working as designed otherwise. Informed customer on proper loading for even loads for balanced spinning and referenced owners Manuel.
We serviced a
KITCHENAID COOKTOP
Model KGCC566RBL07
Near Belmont, NC 28012
Ryan S.
Job Details: 11/21/2023
"Customer complained of fire under left front burner and burner switch. Tried to remove glass cooktop. Got unit out but glue or something holding glass down in center. Ordering glass cooktop, screws for burner heads due to them being degraded. Left front burner orifice, and left front switch and tubing, and harnesss and spark module. Ordering cooktop due to cooktop will break when taking off to get to parts to repair unit. Informed customer office will call when parts come in. ; ordrng 1 W11134289 (lG orifice) and 10 WP3368921 (Screw)s and 1 W10661511 (Cooktop) and 1 8286561 (Lf switch) and 1 8285768 (Lf tubing) and 1 WPW10110486 (Spark module) and 1 Wp4456901 (Harness)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Charlotte, NC 28214
Robert A.
Job Details: 11/21/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW07
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/21/2023
Installed new harness. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/21/2023
Complaint unit will not make or dispense ice. I found plastic broken on shoot assembly auger motor assembly. Motor itself is fine. Bottom of ice bin where gears attached is broken as well as icemaker. I am ordering icemaker been and plastics so customer can dispense ice from door properly and so unit will make ice. Office to call customer when all parts come in after authorization has occurred.; rqstng P&A on 1 W10873791 (ICE MAKER) and 1 WPW10293212 (Chute) and 1 W11244434 (Bin)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Kershaw, SC 29067
Jonathan J.
Job Details: 11/21/2023
"Complaint tub exploded out. The back of the washing machine will not wash any clothes sitting sideways inside of the washing machine. I found suspension rods failed. Will need all parts due to damage of tub jumping around ordering control board as well. Outer tub is fine tub ring is cracked, no issues with drive or lower end. Found at this time 05 out of balance load detected only error code in fault history. Ordering parts office to call customer when parts come in awaiting authorization ; rqstng P&A on 1 W11217817 (Suspension) and 1 W11550886 (Tub ring) and 1 W11665968 (Harness), ordrng 1 W11038689 (Valve) and 1 W11608058 (Control), rqstng P&A on 1 W11486091 (Rear panel)"
We serviced a
WHIRLPOOL RANGE
Model RC8700EDB2
Near Kershaw, SC 29067
Jonathan J.
Job Details: 11/21/2023
"Complaint have to wiggle cartridge just right to make it work and then wiggle burners just right to make them get hot. If they move, even a slight bit burn will cease to function. I found cartridge has been arcing and ordering new cartridges burners to fix. No additional issues found all knobs and switches are functioning properly as of now. ; ordrng 2 JEA7000ADBA (Burner assembly)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW2
Near Kershaw, SC 29067
Jonathan J.
Job Details: 11/21/2023
"Complaint dishwasher not draining. Also not drying I found no error codes and diagnostics history. I checked drain pump multiple times no issues. Found with drain pump or with drain system. Customer does not have a vent pipe. Under kitchen sink. Maybe back pressure preventing dishwasher from draining properly plumbing issue not dishwasher issue, also dishwasher door may be getting opened in the middle of a cycle and not started again also potentially causing the water to still be in the bottom of the dishwasher. Cannot find any faults with dishwasher at this time. Replaced drain pump as a precaution no leaks found either. ; used 1 W10876537 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DRYER
Model WHD5000DW4
Near Agawam, MA 01001
Mike K.
Job Details: 11/21/2023
"Correct address is 55 Florida Dr. cs complaint of start button sticking found start switch was loose, but not broken . Was able to reseat switch and locked into place, is functioning properly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Indian Land, SC 29707
Jonathan J.
Job Details: 11/21/2023
Complaint when opening and closing microwave door unit will sometimes heat other times not lights will flicker and unit unit will open closed door again. I am ordering inner door assembly and support. No additional issues found hinges seem to be fine. Unit heating with no issues have to close door firmly to make it heat ; ordrng 1 W11684570 (Inner door) and 2 WPW10128850 (Rivet kit)s and 1 Rivetgun
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Indian Land, SC 29707
Jonathan J.
Job Details: 11/21/2023
"Complaint, Mike microwave light not turning off open closed door issue, uneven cooking when heating a bowl of rice will have lots of hot and cold spots when heating up dried pastry bread will fluff on one side and burn on the other side. Uneven heating is normal in this microwave, the microwave is a 900 W microwave. There are no fault codes in history unit is heating as design uneven heating is due to the fact that foods that contain higher amounts of water tend to absorb microwave energy with a higher efficiency, while foods with lower water content absorb heat more slowly, causing uneven heating. No issues with microwave customer should close microwave door firm every time so door light goes off and open close door issue does not occur."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Enfield, CT 06082
Gary V.
Job Details: 11/21/2023
"Inspected and found evap packed in frost, unit not defrosting, needs heater and main acu, will order and return. Return date Thursday nov 30, pm slot, 45 min call ahead. Coming from newington.; ordrng 1 W11650659 (Heater) and 1 W11546609 (Control box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBB00
Near Enfield, CT 06082
Gary V.
Job Details: 11/20/2023
Inspected and found feeler arm dislodged and reinserted and tested fine.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Ludlow, MA 01056
Chris B.
Job Details: 11/20/2023
Replaced part and ran two diagnostic cycles and unit working normal. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Charlotte, NC 28214
Robert A.
Job Details: 11/20/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Mint Hill, NC 28227
Jeff L.
Job Details: 11/20/2023
Previous tech diagnosed it correctly but we didnt order a divider. The impeller is definitely stripped onto the auger shaft I tried every way possible to get it off. It would not budge. To make this a good repair we need a divider and damper gasket to complete and make this a good repair; ordrng 1 WPW10309864 (Divider) and 1 WP67006341 (Damper gasket)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Manchester, CT 06040
Gary V.
Job Details: 11/20/2023
"Inspected and found staining on inside of drum and bulkhead of dryer, customer accidentally had something in their pocket and it caused staining, advised customer how to try and clean drum."
We serviced a
SAMSUNG DRYER
Model DVE52M7750V/A3
Near Portland, CT 06480
Chuck M.
Job Details: 11/20/2023
Customer complaint is that dryer continues to run after cycle. Inspected and found motor relay on control stuck closed. Quoted customer P&L. Customer will not repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258FEZ01
Near Wethersfield, CT 06109
Chuck M.
Job Details: 11/20/2023
Customer complaint is that center shelf frame and supports are broken. Inspected and ordered shelf frame and supports. P&A. ; rqstng P&A on 2 WP67001716 (hook- ladd)s and 1 W10858393 (frame) and 1 WPW10671238 (rail-centr)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Leicester, MA 01524
Angel R.
Job Details: 11/20/2023
"Installed new bellow, tested ok.; used 1 W11314648 ( Bellow) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Holyoke, MA 01040
Mike K.
Job Details: 11/20/2023
"Arrived to replace compressor and the coupling did not fit. Only one that did was the cap tube to the drier, which ended up snapping when attempting to solder other end. Aluminum cap tube so cannot solder in and no other couplers that fit. Reordering coupler, other joints all soldered.; ordrng 1 W11490399 (Drier) and 2 W11506623 (Coupler)s and 2 W11504448 (Coupler)s and 1 2xtime (2x time), dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ 1 W11370574 COMPRESSOR R600A , 1 W11504419 COUPLING 8/7 AL-AL , 1 W11504420 COUPLER 8/6 NR MS00 , and 1 W11504448 COUPLER , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Newington, CT 06111
Chuck M.
Job Details: 11/20/2023
"Customer complaint is that dryer console was not responding. Called techline and was suggested to replace in and out going thermostats. Replaced and tested. Dryer is working. SR #7737836171; used 1 WP8577274 (THERMISTOR), and 1 279973 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Vernon, CT 06066
Gary V.
Job Details: 11/20/2023
"Rent center. DOP 9/22/23. Inspected and found open thermal fuse, replaced with new fuse and cycled, tested fine.; used 1 3392519 () from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AS0
Near Plainville, MA 02762
Aimee Z.
Job Details: 11/20/2023
Advanced ice maker tray twist bail arm brokenTheres cubes in Icemaker; ordrng 1 5304532555 (Icemaker)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Plainville, CT 06062
Ruben C.
Job Details: 11/20/2023
"Checked unit found unit will drain on its own could not get into diagnostics as soon as you try it starts drying ordering control lower harness and drain pump; rqstng P&A on 1 W11399437 (Drain pump) and 1 W11545744 (Harness) and 1 W11417466 (Control), states that autho needed"