We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Longmeadow, MA 01106
Jorden
Job Details:
12/06/2024
"Arrived and found unit fills but wash motor not throwing water despite receiving 120v, replaced sump and tested fine. ; used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
12/06/2024
Complaint lower oven is not heating at all. I found control was programmed for a different model number and keeps reverting to that model number when unit is powered off even after changing it in fault history diagnostic mode. I am ordering a new user interface while it is on that specific correct model number. Everything is working properly. Both ovens are preheating properly with no issues until unit loses power.; ordrng 1 W11616680 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near Weddington, NC 28104
Jonathan J.
Job Details:
12/06/2024
"Complete washing machine, not emptying fabric softener dispenser. Lots of water still remaining at the end of the cycle. I could not duplicate complaint customer coded for dispenser assembly replacement found and cleared error code from fault history F4e1 f5e2 f5e4 customer declined repair today has to speak to her husband."
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/06/2024
"Complaint dryer has not heated since it was plugged in for the very first time. I found heating element. Coil had failed spectacularly tiny bit of metal were everywhere. Inside of element chamber. I replaced heating element incoming voltage is 124.8 V across both legs to neutral 253.4 V across red and black wires going to heating element. Incoming voltage is a little high, but I am unsure if that is the root cause. No further issues found with dryer after replacing the heating element. Everything is heating and operating normally and fine.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Fort Mill, SC 29708
Brandon
Job Details:
12/06/2024
Complaint ui on unit was not responsive. Replaced ui and tested unit unit tested properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fort Mill, SC 29708
Brandon
Job Details:
12/06/2024
Complaint unit not making ice. Tested ice maker and it tested bad . Replace and tested. Found also that valve is not sending water to ice maker. Ordering valve to finish repair.; ordrng 1 W11535162
We serviced a
JENN-AIR RANGE
Model JDRP536HL01
Near Rock Hill, SC 29732
Brandon
Job Details:
12/06/2024
Complaint unit making noise after cutting off. Found on arrival that the noise is the cooling fan. Sounds normal. No issues at the time.
We serviced a
WHIRLPOOL RANGE
Model WFES5030RZ0
Near Rock Hill, SC 29730
Brandon
Job Details:
12/06/2024
Called safety team to document that oven had caught fire due to self clean without water. Customer cleaned out extinguisher and tested oven. Unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Hickory Grove, SC 29717
Mitch H.
Job Details:
12/06/2024
"Tested and found no response from control. Would not enter diagnostics. Disassembled, removed and replaced control and console. Reassembled, tested, dishwasher now operating properly."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Clover, SC 29710
Mitch H.
Job Details:
12/06/2024
"Removed and replaced control. Plugged washer back in, now able to access diagnostics. Getting F5E3 lid lock error. Lid lock constantly cycles between lock and unlock. Attempted to replace lock from t/s. T/S lid broken out of box. Ordering lock.Checked part availability and scheduled return for 12/16 PM.; ordrng 1 W11670519 (Lid lock), used 1 W11670519 (Lid lock) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFS2853AF0
Near Grafton, MA 01536
Glenn
Job Details:
12/06/2024
Complaint dispenser dripping after usage. Installed parts tested all ok no more drip
We serviced a
KITCHENAID RANGE
Model KSEG700ESS3
Near Shrewsbury, MA 01545
Glenn
Job Details:
12/06/2024
F8E0 error cooling fan failure Installed cooling fan tested all ok
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Holden, MA 01520
Glenn
Job Details:
12/06/2024
Installed parts tested all ok the gear case was the problem tested all ok no leaks
We serviced a
MAYTAG WASHER
Model MFW7020RF0
Near Holden, MA 01520
Glenn
Job Details:
12/06/2024
SR 7740476591 intermittent fill tested with tech line we suspect the cold water valve. Order part ; ordrng 1 W11688995 (Valve)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Gastonia, NC 28056
Mitch H.
Job Details:
12/06/2024
"Checked and tested dryer. Drum turning and dryer operating properly. Customer says problem is intermittent. Sometimes it turns other times not. Disassembled dryer, checked belt, idler, door switch, motor and connections, no issues found. All checked good. Reassembled, tested dryer on timed cycle and auto dry, heating and operating properly on all settings. No issues found."
We serviced a
WHIRLPOOL RANGE
Model WFG505MOBS3
Near Gastonia, NC 28056
Mitch H.
Job Details:
12/06/2024
"Tested and found igniter not working. Not glowing at all. Disassembled, removed and replaced igniter. Tested, oven now heating and operating properly.; used 1 12400035 (Igniter kit) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Blackstone, MA 01504
Aimee Z.
Job Details:
12/06/2024
Cust complaint noisy in spin Is stacked with dryer on top on second floorChecked tub and shockers through backAll good .Ran washer with wash didnt fin anything .All sounds as intended
We serviced a
SAMSUNG WASHER
Model WF45A6400AV
Near Blackstone, MA 01504
Aimee Z.
Job Details:
12/06/2024
"Found gasket torn, replaced with bellowsComplete"
We serviced a
KITCHENAID BEVERAGE CENTER
Model KUWS24RSBS01
Near Iron Station, NC 28080
Ryan S.
Job Details:
12/06/2024
"CustomerComplained unit wasnt cooling, found unit compressor running. Found evap has NO frost pattern at alk. Quoted repair. Denied repair. Collected trip fee."
We serviced a
KITCHENAID RANGE
Model KDRS505XSS03
Near Huntersville, NC 28078
Ryan S.
Job Details:
12/06/2024
Customer complain top of indoor would not open and Wasnt the lock . on arrival confirmed complaint door lock was not locked. Left hinge had seized up. Had Customer sign damage Waiver and pry door open. Issue was hinge . Found CUSTOMER had caused aesthetic damage but he didnt care. Kept door off untill repair. Quoted for left door hinge. Collected via card. Scheduled return call 12-18-24 pm . ; ordrng 1 WPW10485733 (Hinge left)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Huntersville, NC 28078
Ryan S.
Job Details:
12/06/2024
Return to install part order install due dispenser ran unit through service test dispenser. Open during service test verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/06/2024
Complaint cooling issues in the bins in the fresh food zone specifically light switch broken freezer light will not come on. I found switch was the cause of the light switch not working replace switch assembly. I suspect that was the cause of the overcooling issue as well. This unit did not know that door was being opened tested operations no issues found in diagnostics menu with temperature sensors at this time. Everything appears to be working fine now.; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Charlotte, NC 28210
Clinton
Job Details:
12/06/2024
Ice maker had loose connection to to back recconet ice maker unit working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FNAB00
Near Longmeadow, MA 01106
Jorden
Job Details:
12/06/2024
"Arrived and installed the control, damper and thermostat, allow 24h for temps to stabilize. Set temp settings to 3 & 3."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Springfield, MA 01104
Jorden
Job Details:
12/06/2024
Arrived and found plumber working on unit (took photo of how I found it). Confirmed coverage with office and advised on where drain tubing should be attached.
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Springfield, MA 01104
Jorden
Job Details:
12/06/2024
"Arrived and found unit in mid cycle fully operational. Canceled cycle and tested the UI, all buttons fully responsive. Leaving parts here today unused and boxes unopened."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Springfield, MA 01109
Jorden
Job Details:
12/06/2024
"Arrived and installed shield and cam kit, tested fine."
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Springfield, MA 01104
Jorden
Job Details:
12/06/2024
"Arrived and installed handle, tested fine.; dspstn on spec-tagged invntry: 1 W10861225 HANDLE"
We serviced a
MAYTAG DRYER
Model MGD663OHWO
Near Agawam, MA 01001
Mike K.
Job Details:
12/06/2024
Noisy during operation. Found pulley and supports worn. Quoted for dryer kit/labor. Accepted. Installed dryer kit and cleaned unit. Running smooth; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID M/W OTR
Model KMMF330PWH00
Near Charlotte, NC 28226
Caleb
Job Details:
12/06/2024
"Unit was what looked like it was in diagnostics apon arrival, i cycle the power and tested the unit, unit heats fine now advised customer of proper use and care."
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Charlotte, NC 28277
Caleb
Job Details:
12/06/2024
Found excess vibration coming from motor mount and blower fan housing assy. Will use 4392067 repair kit on return as well. Informed customer that office will schedule when parts come in due to the amount of parts needed. Customer wants me back.; ordrng 1 4392067 (Kit) and 1 W10841144 (Motor) and 1 WP3387118 (Bracket) and 1 W10888146 (Blower housing) and 1 WP697770 (Seal) and 1 WPW10349492 (Blower)
We serviced a
JENN-AIR OVEN
Model JJW2830DB01
Near Charlotte, NC 28226
Caleb
Job Details:
12/06/2024
"Model and serial sticker gone, unable to confirm. Replaced ui, unit tests fine."
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Charlotte, NC 28277
Caleb
Job Details:
12/06/2024
Plastic door on metal hinges broken. Looks Ike common wear and tear. Couldnt have been from hyperextending due to cabinet being behind unit preventing the door from going to far back.; rqstng P&A on 1 W11259006 (Door)
We serviced a
THERMADOR RANGE
Model PRD366GHU/23
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/06/2024
"Complaint front left burner will not stop clicking. Have to turn valve slightly on for the stop clicking or turn power off at breaker. If we turn power off at breaker, we have to wait approximately an hour for cooktop to turn on an oven to turn back on for generator to reset itself. I found valve and microswitch have failed. Have to turn valve slightly to close the switch all of the way. Unit will need a valve and a micro switch to fix fully. Leesa.Greene-ext@bshg.com case number 4104827729."
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ19
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/06/2024
"Complaint barely dispensing water slow to make ice. I found complaint true. I found water filter was clogged. I removed water filter. Unit has a built-in water filter bypass unit dispensing water perfectly fine with filter removed also found ice was stuck on bail arm of icemaker, preventing unit from making fresh ice Removed ice blockage tested operations. Everything is working properly icemaker cycled fine. No further issues found with refrigerator at this time. Customer needs a new water filter if she wants filtered water."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/06/2024
"F8e3 over flow condition detected F3e1 pressure switch out of range F2e1 stuck button f5e1 lid not closed . call Whirlpool Safety Team they are not gonna go forward with the repair due to the age of the washer. Customer declined repair today. Unit will need main control board and water inlet valves to repair. No further issues found with washing machine at this time. Was able to get all functions to work properly, but water inlet valve keeps dripping. also found water hose is bulging about ready to burst Customer turned off water valves to washing machine after I showed her how safety file number 7740430633. ; dspstn on spec-tagged invntry: 1 W11168740 VALVE and 1 W11168743 VALVE"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS10
Near Rock Hill, SC 29730
Brandon
Job Details:
12/06/2024
Sr 7740476030Complaint no gas in either ovens. Called Techline and found that regulator valve had been broken and is not letting gas through to ovens. Order regulator for repair.; ordrng 1 WPW10546238 (Regulator)
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Mooresville, NC 28117
Johnny
Job Details:
12/06/2024
"Broken handle, replaced with new. Unit as designed."
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX10
Near Mooresville, NC 28117
Johnny
Job Details:
12/06/2024
Water valve slowly leaking into ice bin; ordrng 1 W11233375 (Water valve) and 1 W11646196 (Icemaker)
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Clover, SC 29710
Mitch H.
Job Details:
12/05/2024
"Disassembled freezer compartment. Removed and replaced harness with defrost thermostat and freezer thermistor. Reassembled, plugged refrigerator back in. Ran service tests 1 and 5 for defrost thermostat and thermistor. Both now check good and passed."
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Northbridge, MA 01534
Glenn
Job Details:
12/05/2024
Front bellow is leaking and bellow front spring is broken. Oder parts bellow and spring ; ordrng 1 W11266654 (Door boot clamp)
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near East Longmeadow, MA 01028
Jorden
Job Details:
12/05/2024
Arrived and customer was unwilling to sign moving waiver so we can work on unit. Directed customer to speak with management/office. At time of submitting this ticket I have a duplicate ticket to return later this afternoon under direction of BK. ; O-emld tckt
We serviced a
JENN-AIR RANGE
Model JES9800CAS02
Near Watertown, CT 06795
Jimmy R.
Job Details:
12/05/2024
"Ran unit and found when customer ran a bake cycle unit would cook uneven Lea in things burnt and raw, checked temps and found unit off about 35 degrees tested sensor and found reading 1200 ohms at room temp witch is normal. Heated oven to 350 and found oven would get to 330 drop done to 220 and then cycle on it was doing this every time, hard reset control and adjusted temps ran another bake cycle and unit is now cycling on after dropping 5 degrees and it is n9w maintaining temps. Advised customer on getting a thermometer to help with temps and to watch temps the unit is working as designed now she may have to adjust cooling temps to different items she is cooking this is normal operation."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Sturbridge, MA 01566
Lee
Job Details:
12/05/2024
"Customer states unit wont agitate, confirmed complaint, found slider broken, replaced, cleared error codes, tested okay; used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID RANGE
Model KCGS550ESS01
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/05/2024
Complaints cannot put cooktop back together. Cooktop keeps clicking all the time. Had fire department out. I assisted customer with putting knob back on and putting burner tops back on appropriate burners. No issues found with cooktop at this time. No property damage no injuries to customer.
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Prospect, CT 06712
Jimmy R.
Job Details:
12/05/2024
"Ran dryer and found wile unit would tumble it would make a loud screeching noise, removed drum and found noise coming from idler pulley found pulley sticking and causing the noise. Lubed all rollers and idler cleaned idler shaft and unit is now operating normally and no more noise"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Amherst, MA 01002
Chris B.
Job Details:
12/05/2024
Found harness wire not installed correctly and causing burner element to damage the wire. Replaced all parts and cycled both burners. All working properly.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS25WNCW
Near Westhampton, MA 01027
Mike K.
Job Details:
12/05/2024
"Rf section not cooling, clogged evap, put into defrost ( behind toe plate left side) verified voltage to defrost thermostat, defrost Thermostat open.jumped thermostat and heater is burning up. Bad heater and thermostat. Heater is nla 215810800. Unrepairable; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near East Longmeadow, MA 01028
Gary V.
Job Details:
12/05/2024
Tech was assigned as a helper;
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Simsbury, CT 06070
Gary V.
Job Details:
12/05/2024
"Inspected and found wash pump making grinding noise, replaced and cycled, tested fine.; used 1 W11416362 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Windsor, CT 06095
Gary V.
Job Details:
12/05/2024
"Inspected and found f8e4 fault, didnt detect any water in overflow, unplugged and replugged float switch and code went away and started working, will order new float switch and return, customer wants next Thursday am slot.; ordrng 1 W11545764 (Float switch), dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS11
Near Litchfield, CT 06778
Andre
Job Details:
12/05/2024
Ck unit and calibrate temperature and ran unit and found temperature a few degrees above set point unit now operating to manufacturers specs
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Prospect, CT 06712
Jimmy R.
Job Details:
12/05/2024
"Tested washer and found unit locked and clothes stuck inside unit will not unlock. Ran diagnostics and found unit locking and unlocking but door stuck closed like its locked, removed top and accessed lock depressed lock and same issue would not unlock it self. Found strike had moved to far over causing it to jam got door open and adjusted lock, ran unit and machine is now working to specs"
We serviced a
LG WASHER
Model WM2301HW
Near Northampton, MA 01060
Mike K.
Job Details:
12/05/2024
"Cs has been getting LE errors during wash cycle, code for locked rotor. Has been able to run a spin cycle through. On arrival Basket spins freely. Stair/rotor not locking up, nothing felt in between basket/the b when rotating. Started normal cycle and let it run. Ran for 15 minutes with no issue. Ran drained n and spin and twice for about 1-2 second nds it made a grinding noise. Nothing found in rotor / stator assy, and went back to spinning fine. Quoted for rotor, stator and labor"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Northampton, MA 01060
Mike K.
Job Details:
12/05/2024
"Unit is under 1yr wp warranty per service bench.Unit just fills and then drains running a normal cycle.Put into diagnostics : F6e1, F6e4, no water, float switch open. Went through test cycle, wash motor is not running. No voltage at motor connector ( blue -blue) . Voltage at control and harness pushed in further at control when attaching probes, now voltage at motor harness and motor running when reattached. It looks like the connector at control was loose.Cs to monitor, started a normal cycle, went through fill and into wash fine; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Amherst, MA 01002
Chris B.
Job Details:
12/05/2024
Complaint that the washer has an error code and will keep coming on. Found error code F5E4 door not opened between cycles. Cleared out codes and ran diagnostic cycle. No error codes present. Ran a quick regular wash and all working properly.
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Bristol, CT 06010
Andre
Job Details:
12/05/2024
Ck unit upon arrival and found Ton Of Oil leaking from GearCase order parts to complete repair ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Clutch kit) and 1 W11481722 (Actuator) and 1 2Timeslot (2Time a lot)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Plainville, CT 06062
Andre
Job Details:
12/05/2024
Ck unit upon arrival and found door hinge damage order both left and right hinges for replacement ; ordrng 1 W11712995 (Left) and 1 W11712996 (Right)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRSS2652AF0
Near Grafton, MA 01560
Glenn
Job Details:
12/05/2024
Found water line to dispenser leaking onto the floor had to trim water line and reseat into coupler tested all ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Prospect, CT 06712
Jimmy R.
Job Details:
12/05/2024
"Checked over unit and found fridge section temps below 32 degrees and items freezing in unit also ice maker not making any ice. Ran diagnostics and found error E5 timed ice making for ice maker checked thermistors and all reading good, ran step 4 to check cooling and noticed fridge evap fan motor not shutting off and running continuously, tried to reset cntrl and fan still keeps running, ran Icemaker and found thermistor coming up shorted. unit will,needs new control main,touchpad,power supply board and ice maker, parts tentative p/a ; ordrng 1 WPW10675033 (Control) and 1 WPW10624574 (Power supply) and 1 W11087438 (Evap fan with harness) and 1 W11658802 (Ice maker) and 1 W11577100 (Display cntrl)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC3030LS01
Near Grafton, MA 01536
Glenn
Job Details:
12/05/2024
Complaint the oven is tripping the breaker. Tested found L2 had continuity to chassis removed oven from cabinet found broil not plugged in causing intermittent tripping of the breaker. See photo I was able to plug the wire back onto broil all tested OK
We serviced a
MAYTAG REFRIGERATOR
Model MZD2666KEW
Near Berlin, CT 06037
Andre
Job Details:
12/05/2024
"Ck unit upon arrival and install compressor with service valve and discharge tube pressurize system with nitrogen, vacuum and charge system and inform customer 24hr for proper operation"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Southington, CT 06489
Andre
Job Details:
12/05/2024
Ck unit and found thumping noise coming from dryer check unit and rollers and found rollers wearing out and uneven install repair kit and test unit and unit now operating to manufacturers specs ; used 1 4392065 (Repair kit) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Windsor, CT 06095
Gary V.
Job Details:
12/05/2024
"Installed new ice maker and heater, cycled and filled with water, please allow 24-48 hours for ice production.; dspstn on spec-tagged invntry: 1 W11087201 HEATER"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES1
Near Windsor Locks, CT 06096
Gary V.
Job Details:
12/05/2024
"Inspected and found rt front burner switch burnt out, replaced and cycled tested fine. Did not detect any other issues.; used 1 WP3149400 (INFINITE SWITCH) from stock"
We serviced a
SAMSUNG RANGE
Model NX60T8751SS/AA
Near Ludlow, MA 01056
Chris B.
Job Details:
12/05/2024
Complaint that the bake and broiler isnt heating properly. Found bad igniters on both bake and broil and found bad front right burner tried unclogged the opening but not able to fix. Will put in parts for approval.; rqstng P&A on 1 DG62-00122A (Cap) and 1 DG62-00299A (Burner Head) and 1 DG62-00137A (Cap) and 2 DG94-01441A (Igniter Broiler)s
We serviced a
AMANA REFRIGERATOR
Model MBL2258XES4
Near South Hadley, MA 01075
Mike K.
Job Details:
12/05/2024
"Intermittent ice, makes noise when turning on/off. Says he hasnt heard turn off in quite awhile. Verified damper operation, not abnormally loud. Fan ,compressor running. 4 in fr, 36 in rf, set to 3&4. Good airflow verified to rf.Icemaker not advancing. Replaced and tests fine, filled fine; used 1 D7824706Q (ICE MAKER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Holyoke, MA 01040
Mike K.
Job Details:
12/05/2024
"Unit is under 1yr wp warranty per service bench. Control noise by of steam coming out upper right. Unit not install square, adjusted. Door not closing by tight. Found piece of tray m work interfering with door, not part of unit. Removed and door closing fine be and not rubbing"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, CT 06708
Andre
Job Details:
12/05/2024
Ck unit upon arrival and found door not latch not latching check and piece from lid Basel broken. Install latch from truck stock and silicone latch in bezel in place unit now operating to specs ; used 1 W11513248 (Latch) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Waterbury, CT 06704
Andre
Job Details:
12/05/2024
Ck unit upon arrival and customer stated unit is freezer products check and observe eggs on top shelf and other products that should not be inform customer top 2 shelf in the refrigerator is the coldest point in the freezer because of the close proximity to the supply vent inform and instruct customer
We serviced a
LG REFRIGERATOR
Model LRFOC2606S/00
Near Wilbraham, MA 01095
Chris B.
Job Details:
12/05/2024
Replaced part and all working normal. Found leaking in the back from the ice maker water line. Will put in part for approval.; rqstng P&A on 1 AJU73432844 (Water Valve Assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Springfield, MA 01129
Chris B.
Job Details:
12/05/2024
Complaint that the refrigerator is leaking water from the bottom front. Found clogged drainage. Removed foam debris from the drain tube. Unit working normal. Correction on the customers name Susan Dise. Customer prefers Chris to return due that they work and will leave instructions for Chris to enter and work on the unit.; ordrng 1 WP2309941 (Shelf Bar) and 1 WPW10558423 (Ice Bucket Bin)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ3
Near Enfield, CT 06082
Gary V.
Job Details:
12/05/2024
"Inspected and found dispenser broken, replaced with new dispenser and cycled thru diag, tested fine.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"
We serviced a
ELECTROLUX REFRIGERATOR
Model ERMC2295AF
Near Charlton, MA 01507
Lee
Job Details:
12/05/2024
"Customer states unit stopped making iceConfirmed complaint, found icebox fan does not run, ordering it and new icemaker; rqstng P&A on 1 243297613 (Icemaker) and 1 5303918784 (air handler housin) and 1 5304524796 (Fan)"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF6A
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/05/2024
Complete dishwasher will not turn on. I found no issues with the dishwasher. Light switch was turned off as soon as customer turned on light switch dishwasher turned on less than five minutes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ11
Near Springfield, MA 01104
Jorden
Job Details:
12/05/2024
"Arrived and installed condenser fan blade, tested fine."
We serviced a
JENN-AIR WALL OVEN
Model JMW2430IL03
Near Stanley, NC 28164
Ryan S.
Job Details:
12/05/2024
"Returned to install parts ordered. Installed mag, inverter and control. Ran microwave with water test, verified proper operation. Customer did also. ; dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM08
Near Denver, NC 28037
Ryan S.
Job Details:
12/05/2024
Customer complain you know would be cut on sometimes plugged it plugged it back in was checking to see if compressor will come back on and nothing was cutting back on no fans inside or compressor turned it up to highest temperature and eventually came on. Could not get unit to go into service diagnostics ordering new control board assembly. Informed customer office will call when parts come in.; ordrng 1 W11567936 (Control board)
We serviced a
KENMORE DRYER
Model ="79680272900"
Near Norton, MA 02766
Aimee Z.
Job Details:
12/05/2024
Stacked with drop cyclingDifficult to test cycling to low Have voltage needs tune up and no heatNeeds supports and belt pulley Gave estimate heater with fuse .Would need to come down For repair Cust buyin new
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Springfield, MA 01108
Jorden
Job Details:
12/05/2024
"Arrived and installed trim, tested fine."
We serviced a
GE REFRIGERATOR
Model GFE28GSKLSS
Near Springfield, MA 01108
Jorden
Job Details:
12/05/2024
Arrived and found complaint: UI display not responding and lights not shutting off. Cycled power and lights issue went away but display still not responding. Verified door switches responding as expected but display is not receiving any power from main control. Verified all terminals plugged in and importantly the outlet has a loose ground so its likely at some the point the house received a power surge and without a proper grounding took out the controls. Ordering main PCB and UI panels under p/a. ; rqstng P&A on 1 WR55X46805 (PCB) and 1 WR55X44126 (Door control) and 1 WR55X45225 (Dispenser UI)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Springfield, MA 01108
Jorden
Job Details:
12/05/2024
"Arrived and found lid latch receiving 120v and clicking but latch not working. Ordering lid latch. ; rqstng P&A on 1 W10810403 (lid lock assy), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Longmeadow, MA 01106
Gary V.
Job Details:
12/05/2024
"Inspected and found tub hub stripped, and wash plate seized, will submit estimate and call for return date.; rqstng P&A on 1 W10902814 (Wash plate) and 1 W10528947 (Tub hub)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Agawam, MA 01001
Jorden
Job Details:
12/05/2024
"Arrived and found error codes 8,4 (leak detected) and 9,2 (drain issue) stored in system, cleared codes. Ran 2 auto test cycles and a normal cycle but found no leaking occurring. Customer education on how to properly load unit ensuring bowls, pots, pans cups etc are loaded open side down to not accumulate any water. If they do and tip over minor flooding can occur and cause this situation. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRW12
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/05/2024
"I found an icemaker bin was 3/4 away full. Upon arrival I found icemaker had broken and has been leaking hanging down appears to be a manufacturing defect in the support clip holding motor to the housing of the icemaker causing icemaker to only fill three cubes at a time. I replaced parts tested operations no further issues found unit is now dispensing water perfectly fine from both door and filter tube and icemaker. All cubes are full. I did find freezer temp was 4? positive fresh food temperature was 36?. I lowered overall temperature And closed freezer vent to make freezer colder and slowing the air speed at which it is getting into fresh food zone. Advise customer to watch for freezing food in fresh food compartment, and adjust settings as necessary. ; used 1 W11700250 (ICEMAKER) from stock"
We serviced a
LG DRYER
Model DLGX3571V
Near Southampton, MA 01073
Mike K.
Job Details:
12/05/2024
"Replaced rollers, pulley and belt, running smoother."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Westfield, MA 01085
Mike K.
Job Details:
12/05/2024
"Replaced control and ran diagnostic cycle fine. Plug behind unit still has no power so tested with extension the another outlet.Ran normal mail cycle though sensor by/ fill and into not agitate, filled properly, cancelled and drained."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Meriden, CT 06450
Jimmy R.
Job Details:
12/05/2024
"Checked over unit and found right door switch had come apart causing no lights in unit, replaced door switch and all lights are now working and unit is operating to specs ; dspstn on spec-tagged invntry: 1 W11396033 LIGHT SWITCH"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Meriden, CT 06450
Jimmy R.
Job Details:
12/05/2024
Ran washer and found unit going off balance causing it to stop and never complete a cycle. Ran a calibration on control and a factory reset unit went threw properly ran a spin and found unit shaking found legs not level making tub go off balance. Leveled unit and washer is now working properly set up Wi-Fi for customer and all operations are now working to specs
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/05/2024
"Installed new interlocks and fuse ran microwave threw a cycle and unit is now operating properly ; dspstn on spec-tagged invntry: 1 WPM0805101 FUSE,MONITOR 20A"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Mooresville, NC 28115
Ryan S.
Job Details:
12/05/2024
"Customer complain, not eating well and making a noise notice felt it came off. Upon arrival open unit found felt had came off of front and back of inner drum. Front of bulkhead had been cut due to felt not being in place . needs front bulkhead . two felt hits and dryer repair kit . unit is heating properly must be airflow issue . Found and informed customer vent hose behind unit was smashed and to check to make sure vent in house is cleaned. Ordering parts informed customer office will call when parts come in. ; ordrng 1 W11162467 (Bulkhead) and 2 280114 (Felt)s and 1 4392067 (Repair kit) and 1 WPY055980 (Hi temp adhesive)"
We serviced a
LG WALL OVEN
Model LWD3063ST/01
Near Southwick, MA 01077
Mike K.
Job Details:
12/05/2024
"Replaced thermostat and tested both ovens, tested and lower oven bake and broil not heating, upper oven both work fine. Checked at control and 240vac , l2 has separate thermostat and with neither bake/broil working it would be the failure.Quoted for thermostat/labor. Office to schedule return when parts come in, oven will again need to come out to repair; ordrng 1 Ebg51439303 (Safety thermostat)"
We serviced a
WHIRLPOOL DRYER
Model WED5500XW0
Near Norfolk, MA 02056
Aimee Z.
Job Details:
12/05/2024
Found the pully worn and belt going to break needed tune up.Installed and tested found vent old and crushed needs to be replaced Can hear stuff bouncing in vent tubAdvised to put 90 degree elbow with new semi ridged house; used 1 4392067 (Tune up lit) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Midland, NC 28107
Johnny
Job Details:
12/05/2024
"Installed new parts. Ran service cycle. Noise reoccurred. Loud screeching noise that is not normal operating sounds,. Unit has been worked on several times in a short timeframe. All major components have been replaced several times and issue is still present. STRONGLY RECOMMEND UNIT TO BE REPLACED. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 WPW10006384 BELT"
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS/XAA
Near Franklin, MA 02038
Aimee Z.
Job Details:
12/05/2024
"Installed new evaporator fan on right , is running complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Worcester, MA 01603
Glenn
Job Details:
12/05/2024
Installed part tested all ok no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Fort Mill, SC 29707
Brandon
Job Details:
12/05/2024
Complaint unit is leaking. Found on arrival that water valve was not tightened properly. Tightened water valve and tested unit several times. No water leaked out of unit. No other issues found.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSSO
Near Fort Mill, SC 29707
Brandon
Job Details:
12/05/2024
Complaint customer said burning smell was coming from unit. Found that customer dropped spatula on element. Element still works. No residue from spatula on element. No other issues found.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB
Near Fort Mill, SC 29707
Brandon
Job Details:
12/05/2024
"Complaint unit not washing dishes. Replaced pump using truck stock and fixed portion of issue. Need spray arm to finish repair.; ordrng 1 WPW10491331 (Spray arm), used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Charlotte, NC 28212
Caleb
Job Details:
12/05/2024
Lower harness defective. Advised customer of proper use and care. Replaced lower harness and took pics. ; used 1 W11643701 (Harness) from stock