We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Charlotte, NC 28269
Johnny
Job Details: 01/15/2025
Installed new parts. Ran service cycle. Noise did not occur during service. Instructed cx to run a load tonight. Working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Charlotte, NC 28213
Johnny
Job Details: 01/15/2025
"Cx stated front left burner would not turn off, customer witnessed I could not duplicate issue, I turned all burners on and off servers times. Could not confirm complaint. Unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Charlotte, NC 28215
Johnny
Job Details: 01/15/2025
Installed new part. Ran calibration cycle. Ran service cycle. No error codes. Unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS244LM2
Near Charlotte, NC 28209
Clinton
Job Details: 01/15/2025
Installed new sump pump assembly started unit no error present. Home has water off at time of service. But I did confirm error prior to repair and confirmed pump running after repair
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Charlotte, NC 28215
Johnny
Job Details: 01/15/2025
"Cx stated unit dispense water slowly. Confirmed complaint. Discovered water line was pressed too far into inlet water valve. Readjust water line, customer confirmed water now flows much faster from dispenser. Working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Charlotte, NC 28215
Johnny
Job Details: 01/15/2025
"Installed new parts, tested unit, working as designed."
We serviced a
AMANA RANGE
Model AER6603SFW3
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/15/2025
I replaced all previously ordered parts tested operations no further issues found with oven today. Or Cooktop.
We serviced a
SAMSUNG WASHER
Model WA50T5300AC/US
Near Attleboro, MA 02703
Aimee Z.
Job Details: 01/15/2025
Installed new suspension rods and ran a spin cycle
We serviced a
GENERAL ELECTRIC DRYER
Model GTD65EBSJ2WS
Near Bellingham, MA 02019
Aimee Z.
Job Details: 01/15/2025
Found needs new heater warm not hot ; rqstng P&A on 1 WE11X21156 (Heater)
We serviced a
ELECTROLUX WASHER
Model ELFW7437AG0
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/15/2025
Theres a dryer that needs to be un stacked off washer Found a tear in bellow last bellows replaced Oct of 24 this is there 4 time had replaced. Always same spot seam bottom front.Found the bellows is hitting the front of the spin basket. So when the tub hits high speed spin is tearing the boot on the seem of the bellows Needs tub complete and bellows. Took photos where rubs and tears2 men 2 slots; rqstng P&A on 1 5304505337 (Spin basket) and 1 5304505157 (Rear tub) and 1 5304522569 (Seal tub) and 1 5304533999 (Front tub outer) and 1 5304505240 (Bellows)
We serviced a
GE MEDBROOVUO
Model PVM1970SR1SS
Near Norfolk, MA 02056
Aimee Z.
Job Details: 01/15/2025
Found needs latch holder and door switches. Cust looking at buying new
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Grafton, MA 01560
Glenn
Job Details: 01/15/2025
"I installed the parts when testing the washer would not agitate or spin check connections at the actuator they are good owned out actuator according to tech manual. I have no continuity to the actuator, which is new. Removed harness from actuator ohmed out harness it was good installed another actuator retested all tested ok washer drain spins and agitates job complete ; dspstn on spec-tagged invntry: 1 WPW10276397 DRAIN PUMP"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201SR/AA. 09
Near Milford, MA 01757
Glenn
Job Details: 01/15/2025
Not dispensing ice.Replaced parts tested all ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Worcester, MA 01606
Chris B.
Job Details: 01/15/2025
Complaint that there was accumulated water on the ff section at the bottom. Found thermistor wasnt set in place how it was explained in Service Pointer. Adjusted and found drainage working properly and all fans working normal. Rework from last visit. Mentioned to the customer to keep an eye on the refrigerator for the next few days. Collected trip fee. ; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP
We serviced a
MAYTAG DRYER
Model MEDB955FW1
Near Shrewsbury, MA 01545
Chris B.
Job Details: 01/15/2025
Complaint that the unit is noisy and some buttons would not respond. Found F2E1 UI Stuck and bad rollers and belt. Will put in part for approval. ; rqstng P&A on 1 W10902774 (Control Panel) and 1 4392067 (Dryer Repair Kit) and 1 WPW10446781 (Spring)
We serviced a
MAYTAG DISHWASHER
Model MDPS6124RZ0
Near Shrewsbury, MA 01545
Chris B.
Job Details: 01/15/2025
Complaint that the dispenser is not opening and the top panel has issues. Found bad dispenser and top panel is unglued its self. Will order parts for a return visit.; ordrng 1 W11412300 (Dispenser) and 1 W11731012 (Housing Panel) and 1 W11729617 (UI Board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Mint Hill, NC 28227
Johnny
Job Details: 01/15/2025
Installed new part. Ran calibration cycle. No leaks. Working as designed.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Gastonia, NC 28054
Mitch H.
Job Details: 01/15/2025
Checked and tested. Found loud grinding noise coming from gear case. Would need gear case and related parts. Quoted customer for repair and saved estimate. Customer declined repair. Collected for service call on cc.
We serviced a
WHIIRLPOOL RANGE
Model WFE505W0JS4
Near Gastonia, NC 28052
Mitch H.
Job Details: 01/15/2025
Checked and confirmed issue. Left front burner does not stay on. Removed and replaced infinite switch. Burner now operating properly. Left element with customer.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near York, SC 29745
Caleb
Job Details: 01/15/2025
"Replaced ui, still no operation. Confirmed that the dispenser level sensor defective causing control to shut down. Currently have the unit running for the customer. ; ordrng 1 W11413407 (Dispenser housing)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Shrewsbury, MA 01545
Chris B.
Job Details: 01/15/2025
Complaint that the range had flame coming out of the top front above the knobs. Found burnt starter harness and shutoff valves. ; ordrng 1 W11620491 (Knob) and 1 W11509597 (Manifold) and 1 W11620549 (Harness Switch) and 1 W11590249 (Spark Module) and 1 W11590059 (Holder Orf. FR) and 1 W11590058 (Holder Orf. FL) and 1 W11620555 (Lp Conversion Tips)
We serviced a
KITCHENAID OVEN
Model KODE900HSS21
Near Spencer, MA 01562
Chris B.
Job Details: 01/15/2025
Complaint that the bottom oven wouldnt shut the light off when door is closed and oven wouldnt cycle. Found door latch not fully cycled to open. Adjusted the latch motor and light and oven working normal.
We serviced a
WHIRLPOOL WALL OVEN
Model RB120PXK0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 01/15/2025
Return to replace new element installed new element room bake 350 unit now heating verified proper operation
We serviced a
WHIRLPOOL WASHER
Model WTW6340WW0
Near Norfolk, MA 02056
Aimee Z.
Job Details: 01/15/2025
Took top off found build up of soap on outer tub.Advised Cust do hot wash then a clean wash cycle .
We serviced a
KENMORE REFRIGERATOR
Model ="10651763510"
Near Norfolk, MA 02056
Aimee Z.
Job Details: 01/15/2025
"Found the evap fan in fridge not working , steamed out fridge .Need fan and Thirmistor Cust want to discuss with wife Explained 129 good for 1 week"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Mount Pleasant, NC 28124
Johnny
Job Details: 01/15/2025
Sr7740743327Could not confirm complaint. Check error codes. None present. Ran service cycle 3x. No error codes present each time. Contacted Tech-Line. Unit working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Lake Wylie, SC 29710
Caleb
Job Details: 01/15/2025
Replaced slider and ran diagnostics test via control. Unit shifting fine now.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Southington, CT 06479
Jimmy R.
Job Details: 01/15/2025
"Tested washer and found unit would not complete a wash cycle leaving clothes wet, ran a diagnostics cycle and checked errors found F7e1 tachometer missing or wrong signal, let unit run threw a test and found when shifting unit would make a grinding noise and never shift into next cycle. Checked actuator and found cam melted an actuator stuck causing issues with cycle. Replaced actuator and cam recalibrated unit and washer started to squeal when in a spin, found belt slipping due to faulty replaced belt and now all operations are working to specs ; used 1 W10913953 (ACTUATOR), 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"
We serviced a
GE MICROWAVE
Model EMO3000CBB04
Near West Springfield, MA 01089
Mike K.
Job Details: 01/15/2025
"22yr old ge microwave. Unit will count down but not turn table, magnetron not working. Both not running unit would require a new control board and possibly transformer/magnetron. Control is nla. Unrepairable.Collected service call for 2nd appliance"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 01/15/2025
"Tested washer and found unit would not start a cycle ran diagnostics and as soon as entering the drain pump would come on and never shut off, checked errors and found F3e1 pressure system fault, f1e1 main cntrl fault, f8e1 long fill, tried running a calibration and clearing pressure hose but unit would just keep draining. Control board faulty will order advised customer part was out of stock and we would call to schedule when part is in ; ordrng 1 W11608056 (Cntrl)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAB5
Near Waterbury, CT 06708
Jimmy R.
Job Details: 01/15/2025
"Tested unit and found machine would not drain water at end of cycle, canceled out unit and found pump running but no water leaving. Removed drain hose and found drain line blocked solid not allowing any water out cleared blocked drain and unit is now draining water and operating to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/13/2025
Complaint refrigerator is not making ice. I found fill tube over icemaker E5 error code icemaker timing out replaced reattached heater tested operations. Cycling fine and filling with proper amount of water now no further issues found at this time.
We serviced a
LG REFRIGERATOR
Model LFCS22520S/00
Near Springfield, MA 01128
Jorden
Job Details: 01/13/2025
"Arrived and found unit inside at room temp, no frost pattern, liquid line room temp, compressor running but not making any cooling. Unit needs new compressor/sealed system repair, customer opted out of repair."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Palmer, MA 01069
Jorden
Job Details: 01/13/2025
"Arrived and found drain pump clogged with an article of clothing, pulled the rest through/removed and tested fine."
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Granby, CT 06035
Mike K.
Job Details: 01/13/2025
"Unit is under 1yr wp warranty per service bench.New unit, while washing blanket and sheet load it stopped without spinning out. Unbalanced load. No errors in history, ran diagnostics fine. Suspension good, basket spins freely.Explained loads and unit tests fine"
We serviced a
LG REFRIGERATOR
Model LFCS27596S/08
Near Suffield, CT 06093
Mike K.
Job Details: 01/13/2025
"Service call covered as we were here less then 30days ago for same issue, was unable to duplicate at that time. Again unit stopped making noise, but cs had found it coming directly from compressor. Unit is still cooling, but compressor would need to be replaced to solve issue. Quoted for labor/ compressor/ dryer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Westfield, MA 01085
Mike K.
Job Details: 01/13/2025
"Incorrect bulb, reordered.Replaced gasket, steamed gasket and door sealed fine; ordrng 1 W11338583 (Bulb), dspstn on spec-tagged invntry: 1 W11043014 BULB LED"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Plymouth, CT 06786
Andre
Job Details: 01/13/2025
"Sr#7740731170Ck unit upon arrival and install control board and found same issue. Contact TechLine and inform TechLine of situation and how many parts has change in unit, per tech Line go to terminal block and check voltage at black to white and found 107VAC. Per tech line while holding multimeter leads at black & white at terminal and start unit and check in voltage drop and found voltage from to 96VAC. Per tech line customer needs a electrician. Open up outlet and found Neutral Line has Wire Nut and not connected. See attach photo and inform customer he or she would need electrician to come back per customer electrician had came and repair outlet when she purchase unit. Inform customer that unit is seeing 240VAC but is not seeing a neutral and thats why unit would power on but would not run"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PRFS2883AF2
Near Ludlow, MA 01056
Jorden
Job Details: 01/13/2025
"Arrived and found the flipper mullion not catching in the groove, raised both doors and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW11
Near Chicopee, MA 01020
Jorden
Job Details: 01/13/2025
Arrived and customer turned down service at the door.
We serviced a
AMANA DRYER GAS
Model NDG2330AWW
Near West Springfield, MA 01089
Mike K.
Job Details: 01/13/2025
"Replaced belt and idler assy. Ran unit and verified tumbling and heating properly, no unusual noises.; dspstn on spec-tagged invntry: 1 WPW10112954 BELT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near West Springfield, MA 01089
Mike K.
Job Details: 01/13/2025
"Icemaker off and no ice in tray on arrival. turned on and advance and filled properly. Complaint off not making much ice and cubes quite small. Since filled properly in test it could be an intermittent failure of icemaker or valve.Since advanced and filled fine will have cs monitor. If continues having issues , if they can hear it trying to fill but not making cubes it would need valve, if not running, not heating it try to fill, then would need icemaker."
We serviced a
KITCHENAID RANGE
Model KFGD500ESS00
Near Longmeadow, MA 01106
Gary V.
Job Details: 01/13/2025
"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 12400035 IGNITOR FLAT"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Suffield, CT 06078
Gary V.
Job Details: 01/13/2025
"Inspected and found pressure system fault and actuator fault, inspected air hose and dome and tested fine, will order parts and return; ordrng 1 W11513246 (Main acu) and 1 W11481722 (Actuator)"
We serviced a
FRIGIDAIRE RANGE
Model FGEF3036TFB
Near Chicopee, MA 01020
Jorden
Job Details: 01/13/2025
"Arrived and found convection fan fully functional but only operates in quick/speed bake, customer education, unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near South Hadley, MA 01075
Mike K.
Job Details: 01/13/2025
"Unit turns on and can make selections, start cycle , but operating led does not come on, start light blinks when door is open, stops when closed so door switch looks like is to be ok. Put into diagnostics and all leds come on, but will not respond to second or third key press for faults or diagnostic cycle. In cancel the drain pump is not running.Signs of some leaking inside door. Verified 120vac to control. Looks like seal on u/i isnt fully sealing. Lessened door and adjusted seal, looks to be sealing fully now, main leaking inside door looked to be coming by latch, like something had been spilled from counter, stains were dark brown. Cleaned all contacts on latch and cycled power.Unit function by fine now, looks to have been a spill that got into electronics, but unit is functioning after reset. Cs said there had been a coffee spill.F2e1, F5e1 errors in history, stuck key, door stuck open. Completed diagnostic cycle fine.Build up of suds, started several cycles through fill/drain, cleared out most of it.; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near South Hadley, MA 01075
Mike K.
Job Details: 01/13/2025
Unit is under 1yr wp warranty per service bench. Middle rack falling. Found the glide holder was jammed in right side in open position so when pulled it would just come off glide. Corrected and working properly
We serviced a
WHIRLPOOL DRYER
Model WED7500GC
Near Rock Hill, SC 29730
Brandon
Job Details: 01/13/2025
Complaint units door is not staying shut. On arrival I found that catch and latch were not holding the door shut properly. I installed new catch and latch on door to make sure it stays shut properly. AfterInstalling parts I tested door several times and door stayed shut as designed. No other issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW11
Near China Grove, NC 28023
Johnny
Job Details: 01/13/2025
Unit was leaking water from icemaker due water fill tube not being fully inserted in back of icemaker. Corrected the improper installation. Tested for leaks. Unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Kannapolis, NC 28083
Johnny
Job Details: 01/13/2025
"Cx stated food freezing, damper door was stuck open, replaced, texted damper, unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Kannapolis, NC 28081
Johnny
Job Details: 01/13/2025
"Installed new part. Ran calibration cycle. Ran service cycle, no error codes. Unit working as designed.; dspstn on spec-tagged invntry: 1 W11135391 CONSOLE"
We serviced a
KITCHENAID DISHWASHER
Model KDT334GPS0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/13/2025
"Complaint dishwasher is not . I found heater was disabled cleared Code Operations no further issues found with Advised customer to at sink faucet before starting a cycle, every cycle F2e1 f7e1 F2E one I suspect was caused by a user interface that was extremely dirty."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Fort Mill, SC 29715
Brandon
Job Details: 01/13/2025
On arrival I installed pressure switch and tested unit. All components tested properly on unit. Customer states that after doing cleaning cycle several times unit was better about spinning clothes out. Did not install control. Will return. Also helped customer with rubber insert on bottom of pedestal. Unit was not sitting properly on pedestal. Adjusted rubber foot and unit seemed fine afterwards.No other issues found.
We serviced a
MAYTAG WASHER
Model MHW6630HC
Near Charlotte, NC 28277
Brandon
Job Details: 01/13/2025
Complaint unit is not spinning out clothes. Started a cycle and found that unit has a detergent buildup. Unit is not registering water level correctly. Ordering pressure switch for repair. Customer has never done cleaning cycle on unit so they said they would perform a few in the meantime. Please let customer know when we can return.; ordrng 1 W11316246 (Pressure switch)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Clover, SC 29710
Mitch H.
Job Details: 01/13/2025
"Checked and found thermal fuse blown. Checked element, tests good, no issues. Has correct incoming voltage. Ordering kit. Advised customer that office will call to schedule when part arrives.; ordrng 1 280148 (Thermal kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM13
Near Gastonia, NC 28056
Ryan S.
Job Details: 01/13/2025
"Customer complaint icemaker, not working, but icemaker into test mode. icemaker cycled but did not feel saw fill tube full of ice found valve dripping causing valve to freeze over ordering new valve schedule. Return call.; ordrng 1 W11645245 (Valve)"
We serviced a
WHIRLPOOL KITCHEN
Model WDP540HAMZ4
Near Gastonia, NC 28054
Ryan S.
Job Details: 01/13/2025
Customers complained of no wash. Found sump malfunction . Replaced from ts. Ran unit after to verify proper operation. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Dallas, NC 28034
Ryan S.
Job Details: 01/13/2025
"Customer complained of squeaking noise, tried checking cam but found gearcase issue, ordering gear case and cam . Also found in er basket loose, ordering hub also. Putting in 2xtimeframe. Informed customer office will call when parts come in. ; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11550891 (Agitator) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOES5030LZ01
Near Charlotte, NC 28278
Mitch H.
Job Details: 01/13/2025
"Tested and ran diagnostics. No stored error codes. Set oven to 350, allowed to preheat. Opened and closed door. Could not duplicate problem. Talked to customer, said issue is happening towards the end of a baking cycle and happens every time. Checked and found all connections good. Ordering console and control. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11659261 (Console) and 1 W11649350 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Charlotte, NC 28278
Mitch H.
Job Details: 01/13/2025
Checked and tested. Found compressor pulling 10 amps trying to start and tripping off on overload. Needs compressor. Checked part availability and scheduled return for 1/21 AM ; ordrng 1 WPW10507886 (Compressor) and 1 2Xtime (2X time)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Charlotte, NC 28278
Mitch H.
Job Details: 01/13/2025
"Tested and found front left burner slightly slow to light. Adjusted burner head per burner service pointer. Reinstalled, I tested and had customer test. Burner now igniting properly. Took video of burner ignition and operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 01/13/2025
"Tested and found pump/motor not starting. Entered diagnostics, found F4E3 error. Removed and replaced pump/motor assembly. Tested dishwasher. Pump/motor now operating properly. No leaks found."
We serviced a
MAYTAG DRYER
Model MEDB880BW0
Near York, SC 29745
Mitch H.
Job Details: 01/13/2025
"Removed and replaced lint filter housing and grill. Reassembled, tested, dryer operating properly."
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near York, SC 29745
Mitch H.
Job Details: 01/13/2025
"Tested washer, ran quick wash cycle then normal cycle. Allowed washer to fill completely and run each cycle for several minutes. No leaks or evidence of leaks. Cancelled each cycle and drained. No leaks during drain. Unable to duplicate issue. Suspect possible problem with standpipe in wall. Advised customer to use washer but monitor during cycle. If problem returns to document when problem occurs and to call back"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Davidson, NC 28036
Johnny
Job Details: 01/13/2025
Cx complaint unit randomly beeps. Checked error codes. None present. Ran service cycle. No issues. The word washing is constantly illuminated even when in standby mode. Ordering new user interface and control board.; ordrng 1 W11632704 (Control board) and 1 W11632700 (User interface)
We serviced a
GE REFRIGERATOR
Model ZISA480NXC
Near Davidson, NC 28036
Johnny
Job Details: 01/13/2025
"Cx stated unit freezing items. Inspected unit and discovered damper door not shutting, damper door is apart of the quick chill system there entire assembly will need to be replaced. Quoted cx. Collected trip fee"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Davidson, NC 28036
Johnny
Job Details: 01/13/2025
Cx stated unit not washing. Found error code f4e3 wash motor issue. Replaced sump assembly. Ran service cycle. No leaks. Running as designed.
We serviced a
WHIRLPOOL OVEN
Model WFC310S0AB0
Near Salisbury, NC 28144
Johnny
Job Details: 01/13/2025
"Over door lock was engaged. Upon investigation I discovered roaches living inside unit running around, informed cx of our pest infestation policy"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlotte, NC 28210
Caleb
Job Details: 01/13/2025
"Replaced ice maker, unit checks fine at this time. Advised customer to wait 23-48 hrs for ice production."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Charlotte, NC 28210
Caleb
Job Details: 01/13/2025
"Replaced strike, unit tests fine. If call back order 1 ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Charlotte, NC 28226
Caleb
Job Details: 01/13/2025
Compressor motor failure. Unit needs new compressor. Customer had pop that shows labor and parts are covered. R134a. Advised customer that office will call for scheduling.; ordrng 1 W10233960 (Compressor) and 1 WPW10143759 (Filter) and 1 WP978025 (Process stub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Dallas, NC 28034
Ryan S.
Job Details: 01/13/2025
"Customer complained icemaker working but getting stuck in dispenser. Found separator not closing properly, ordering separator. Informed customer office will call when part comes in. ; ordrng 1 W11098702 (Separator)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Dallas, NC 28034
Ryan S.
Job Details: 01/13/2025
"Customer complained of squeaking noise, ran unit through agitate and spin. No noise heard looked under unit found gear case had leaked oil everywhere ordering gearcase slider, and agitator . Scheduled return call for the same day as dryer.; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W11550891 (Agitator)"
We serviced a
MAYTAG WALL OVEN
Model MOED6030LZ01
Near Iron Station, NC 28080
Ryan S.
Job Details: 01/13/2025
"Returned to install new control board, installed control board, ran both ovens bake 325?. Unit insulin went to F8 error code again. Called Tech line and went over what was going on and prior calls. Techline and I went over several tests all which I have already ran from grounding wires to power output at points. Tech said to order UI the logic is in the UI for the fans ordering new UI. Customer said he was taking it back to Lowes . Told customer I have to order part anyway. and Office will let them know when it comes in.Sr#7740723543 area; ordrng 1 W11655070 (Ui panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ02
Near Denver, NC 28037
Ryan S.
Job Details: 01/13/2025
"Customer complaint icemaker not working needs new . Found icemaker will not cycle, track /motor broken. icemaker truck stock icemaker is damaged ordering new icemaker. Scheduled return call . ; ordrng 1 W10884390 (Icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Rockwell, NC 28138
Johnny
Job Details: 01/13/2025
Cx stated no cool. Confirmed complaint. Checked amp draw on compressor. Reported a 1amp draw indicating a locked compressor. Its a turtle compressor. Will need additional time to repair. The Compressor is covered under warranty however labor coverage expired 2/7/2024. Quoted cx for a labor for a sealed system repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/13/2025
Complaint refrigerator is not making ice. I found fill tube over icemaker E5 error code icemaker timing out replaced reattached heater tested operations. Cycling fine and filling with proper amount of water now no further issues found at this time.
We serviced a
KITCHENAID MW/OVEN COMBO
Model KEMS308SSS0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/13/2025
Turntable motor will not spin. I found motor has failed. I had to split microwave from oven to access turntable motor.. Replaced turntable motor tested operations no further issues found at this time with microwave. All operations are working properly and normally. Cleared F6E0 communications error before departure made sure all operations with oven and microwave are both working.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/13/2025
Complaint Cooking on the front burners microwave will not suck up any steam in the filter door steaming up control steaming up. I found cooktop has a lot of overhang. Only half of the pot is barely underneath the microwave so unit is not able to pull that much airflow through as the microwave is a low 150/200 CFM microwave vent is set to recirculating . Microwave is indeed able to hold a paper towel during vent test like it is supposed to and is operating normally as designed. 19.5 mph air speed No further issues found with microwave. No heating issues reported by customer. Manufacturer File number 7740726075 unit operating as designed per manufacturer.
We serviced a
JENN-AIR RANGE
Model JDS1750EP0
Near Matthews, NC 28104
Jonathan J.
Job Details: 01/13/2025
Complaint oven got very hot then displayed f1e0 internal error when door is opened relay clicks light flashes extra fast display flashes with relay. Unit will need main control to fix. ; ordrng 1 W10803488 (Control)
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Clover, SC 29710
Mitch H.
Job Details: 01/13/2025
Disassembled washer. Removed and replaced gear case and related parts. Found that pulley on drive motor is cracked and broken. Ordering motor. Checked part availability and scheduled return for 1/20 AM ; ordrng 1 W11283592 (Motor)
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Charlotte, NC 28214
Clinton
Job Details: 01/13/2025
Unit had a bad gear case unit would need new gear case. Quoted customer parts and labor customer has decided to replace unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Charlotte, NC 28203
Clinton
Job Details: 01/13/2025
Found unit not leaking on arrival after specking with the another builder a plumber had fixed the issue before service date. Arron didnt know this until we were in the unit 204.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS3
Near Charlotte, NC 28203
Clinton
Job Details: 01/13/2025
Sr number 7740727415 called tech support to document found the bottle of jet dry is the issue. It very potent smell. Custer will need to dilute the rinse dispenser and run washes to clear the issues not a mechanical issues with dishwasher.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Huntersville, NC 28078
Clinton
Job Details: 01/13/2025
Replaced cooling fan tested unit fan did not come on. After replacing old fan with new fan u it is working properly. No issues one year warranty from today date on part.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Charlotte, NC 28216
Clinton
Job Details: 01/13/2025
"Unit has extremely worn out suspension needs new suspension had to ordered new set not truck stock. Complaint on banging in spin; ordrng 1 W10780045 (Suspension), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
KITCHENAID COOKTOP
Model KFED500ESS06
Near Charlotte, NC 28214
Clinton
Job Details: 01/13/2025
Scratch on glass is not a thermal event break collected for part and labor in full office will call once part arrives ; ordrng 1 W10780927 (Cooktop)
We serviced a
WHIRLPOOL ICEMAKER
Model WRS315SDHM08
Near Charlotte, NC 28214
Clinton
Job Details: 01/13/2025
Plug connector for heat had burn slightly and heater wasnt coming on. Quoted Custer 191.98 for repair Customer doesnt want to pay at this time wants to call whirlpool pool.
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Charlotte, NC 28277
Brandon
Job Details: 01/13/2025
Unit was still not heating on arrival. Found that thermal fuse was bad. Went to parts store and picked up thermal fuse from d and l and installed fuse. Unit tested fine after fuse was installed. No other issues found.; used 1 W10909685 (Fuse) from stock
We serviced a
MAYTAG DRYER
Model MGD7230HW3
Near Waxhaw, NC 28173
Brandon
Job Details: 01/13/2025
On arrival I replaced control and tested multiple cycles to make sure unit is heating and turning. All components tested properly and no other issues were found.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW1
Near Waxhaw, NC 28173
Brandon
Job Details: 01/13/2025
Complaint unit is leaking oil. Found on arrival that gearcase is leaking oil and screeching when in use. Ordering gearcase motor clutch and Washplate for repair. Please give extra time for repair.; ordrng 1 W11449840 (Gearcase) and 1 W11510461 (Washplate) and 1 W10721967 (Clutch) and 1 W11283592 (Motor)
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Lancaster, SC 29720
Brandon
Job Details: 01/13/2025
Sr#7740721987Complaint customer is getting bleach on clothes even when not using bleach. Called Techline to document. Ran every test that I could to find issue and didnt find anything. Made sure that bleach was not getting into tub when adding through dispenser cup. Made sure tub sat level and suspension wasnt bad. Unit checked out fine. Was told that customer needs to watch how much bleach she is adding and be more mindful of splashing on to clothes. No repairs needed for this issue. Unit is also still under warranty.
We serviced a
GE REFRIGERATOR
Model PYE22KSKMSS
Near Brookfield, MA 01506
Chris B.
Job Details: 01/13/2025
"Complaint that the fresh food section is getting too cold on the left side behind the ice maker door. Found gasket on the ice maker door not sealing properly and leaking colder air at that side where customer mentioned that they are having the issues. Will order part for approval.; rqstng P&A on 1 WR78X26087 (Ice Door), dspstn on spec-tagged invntry: 1 WR55X10025 THERMISTOR SENSOR,TEMP FF"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Spencer, MA 01562
Chris B.
Job Details: 01/13/2025
Complaint that the refrigerator is at times not cooling properly. Upon arrival found the unit under defrost mode. After it was done the evap fan didnt kick in found bad door switch. Tested with TS and fan came on and blowing air as it should. Customer mentioned the the lights in time wouldnt function properly. Quoted parts and labor. Replaced switch and fan is running properly and customer will do a manual defrost. 1yr warranty on parts and labor.; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
MAYTAG RANGE
Model MER8650ES0
Near Millbury, MA 01527
Chris B.
Job Details: 01/13/2025
Complaint that the bake is taking too long to heat. Found bad element. Quoted parts and labor. Replaced part with TS# W10779716. 1yr warranty on parts and labor.; used 1 W10779716 (ELEMENT) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MSF22C2EXM00
Near Shrewsbury, MA 01545
Chris B.
Job Details: 01/13/2025
Complaint that the refrigerator is leaking water from the ice maker side. Ice maker not cycling when jumped and theres 108v present in the harness wire connector. Found bad bin switch flapper broken. Will order water valve as backup. Will order all parts for a return visit.; ordrng 1 WP2198633 (Flapper) and 1 W10757851 (Ice Level Control) and 1 WP2198587 (Cover) and 1 WP2198635 (Spring) and 1 WP2198634 (Pin) and 1 2315398 (Slide) and 3 WPW10142283 (Screw)s and 1 WPW10190961 (Ice Maker Kit) and 1 W10822681 (Water Valve)
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Worcester, MA 01604
Chris B.
Job Details: 01/13/2025
Complaint that the dryer is noisy after 15min of use found bad Blower Wheel. Will order parts for a return visit. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower Wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ
Near Charlotte, NC 28226
Caleb
Job Details: 01/13/2025
Spray arms not turning due to excess debris in spray arm holes. And restriction in drain line. Customers disposal is broken. May be the culprit to excess debris in drain line. Customer to get new disposal ; ordrng 1 WPW10498900 (Spray arm) and 1 W10837249 (Spray arm) and 1 8269144A (Drain line) and 1 WPW10545278 (Drain)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Charlotte, NC 28203
Caleb
Job Details: 01/13/2025
Found damage to tub. Small dent on top right hand side back. And significant damage to back left hand corner. Seam busted along the back top seam. Documented with Techline and advised customer does not want service at this time.SR#7740725369.
We serviced a
JENN-AIR RANGE
Model JDS1750ML0
Near Charlotte, NC 28211
Caleb
Job Details: 01/13/2025
Replaced ui. Unit tests fine.