Service History 88 - Advantage Appliance Repair

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Indian Land, SC 29707

Mitch H.

Job Details: 07/21/2023

"Tested dryer, all functions operating properly. Educated customer on use of features and functions. Dryer was pushed back crimping vent. Pulled dryer out to allow proper airflow.I -n- I now fulfilled."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Rock Hill, SC 29732

Mitch H.

Job Details: 07/21/2023

"Checked and found no response from panel. No lights, will not enter diagnostics or any cycle. Tested and found correct voltage coming to dishwasher. Requesting P&A for control and user interface.; rqstng P&A on 1 W10803367 (User interface) and 1 W11368631 (Control), dspstn on spec-tagged invntry: 1 W10805015 PUMP&MOTOR"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Sharon, SC 29742

Mitch H.

Job Details: 07/21/2023

"Replaced suspension rods, ran calibration. Tested, washer operating properly. No unusual noises or movement."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Charlotte, NC 28277

Jonathan J.

Job Details: 07/21/2023

I replaced harness and pantry door i tested operation no leaks no cooling issues no additional issues reported either. Door came with new ui

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 07/21/2023

"Complaint, isolation valve, making loud buzzing noise, as well as dual valve, water filter, housing, leaking consistently. Customer Hass to have a tray and paper towels down or will start leaking onto her floor. Damper door is making motor noises as well. No issues with ice production. No issues with water dispensing. No additional issues found with refrigerator. Other than customer has all the food pushed up against the back wall, preventing proper airflow, causing food to freeze in fresh food section soda, cans to explode. office to call customer when parts come in. ; ordrng 1 WPW10341320 (Dual valve) and 1 W11512399 (Valve) and 1 WPW10394053 (Housing)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 07/21/2023

Complaint Lid will not latch. Latch issue I found strike is broken. I replaced strike tested operations everything working fine.; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/21/2023

Refrigerator powering off and on. Replaced main control and tested unit now powered on and started cooling properly. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC

We serviced a

MAYTAG WASHER

Model MVWB765FC2

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/21/2023

Customers complaint is washer making grinding noise. Ran diag and ran self test. Found the shaft in gearcase worn. Needs new gearcase quoted customer.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near East Hampton, CT 06424

Jeremy B.

Job Details: 07/21/2023

Customers complaint is washer making a squeaking noise. Inspected underneath and found a large amount of oil and grease dripping. Grease damaged all parts. Took pictures requesting autho on parts. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Cam kit) and 1 WPW10427633 (Shield) and 1 W11395618 (Capacitor) and 1 W11550891 (Agitator)

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Indian Trail, NC 28079

Jeff L.

Job Details: 07/21/2023

Found door not shutting all the way on right side.. found service bulletin in regards to this problem per bulletin Im ordering the whole door frame and hinges. Told customer we will call when parts come in; ordrng 1 W10783078 (Stainless door assembly) and 2 W10874474 (Door hinge)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Monroe, NC 28110

Jonathan J.

Job Details: 07/21/2023

Complaint not drying dishes run the dishwasher at night before going to bed. When I first got it I could open the door and the dishes would be hot now when I open the door early in the morning dishes are cold. I found incoming water temperature maximum as 112.4? Too cold at multiple sink faucets. Incoming water temperature must be a minimum of a 120?. No error codes and fault history ran diagnostic cycle found in the middle cycle unit getting 9amp draw heater is working fine. No additional issues found unit. Customer is using rinse agent.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Wesley Chapel, NC 28104

Jeff L.

Job Details: 07/21/2023

Customers wall cap was completely restricted with lint had to remove critter guard and remove all the lint. There was nothing restricting blower wheel I seen the wall cap walking into the customers house. Unit ran and checked ok. I advised customer this is the one and only customer install and instruct(Call complete)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Amherst, MA 01002

Roger R.

Job Details: 07/21/2023

Checked unit found overload error code and no others. Cleared code. Tested and checked. All seems okay at this time suspect actuator maybe faulty. Quoted $79.99 for actuator and $70 labor charge $199 less $129 trip charge =$70 ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Amherst, MA 01002

Roger R.

Job Details: 07/21/2023

Found unit has a parts frost pattern on evaporator indicating a failed sealed system. Unit not economical to repair. Customer to purchase new.

We serviced a

KITCHENAID WALL OVEN

Model KEBS107SSS04

Near Matthews, NC 28104

Jeff L.

Job Details: 07/21/2023

Replaced broil unit on wall oven. Preheat oven on broil all components are operating normally. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near Charlotte, NC 28215

Vincent O.

Job Details: 07/21/2023

No problem found with unit. Customer complaint is that control panel is too hot to touch on right side and door gets hot. Cycled unit and verified proper temps inside oven. Customer is not having issues with cooking. Heat customer is feeling is from ventilation. This is normal by design. All functions check ok. Unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Davidson, NC 28036

Vincent O.

Job Details: 07/21/2023

Installed new compressor. Pulled vacuum and checked for leaks. Recharged. Verified proper cooling. All functions check ok. Any further issues customer will need second opinion. ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Mooresville, NC 28115

Vincent O.

Job Details: 07/21/2023

Found customer is not using rinseaid. Ran diagnostics and verified proper operation of heater. Instructed customer on proper use of rinseaid. Also explained plastic tubs hold water. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WTW5057LW0

Near Salisbury, NC 28146

Vincent O.

Job Details: 07/21/2023

Found loud grinding and clacking noises coming from worn gearcase. Order and replace drive assembly. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11510461 (Washplate)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Amherst, MA 01002

Roger R.

Job Details: 07/21/2023

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Pelham, MA 01002

Roger R.

Job Details: 07/21/2023

Unit checks okay at this time. Suspect customer was using extra power button. Customer confirmed. Instructed about usage. Trip charge only. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Charlotte, NC 28214

Ryan S.

Job Details: 07/21/2023

"Returned to install parts ordered by previous tech, installed rack clips and showed customer unit, customer checked unit as ok. Unit racks are now standing and showed customer how to adjust to lowering rack line. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28214

Ryan S.

Job Details: 07/21/2023

"Customer complained unit wont spin . Upon arrival found no error codes stored. Ran service mode and found all functions work until setting to any spin or agitate. When set to spin or agitate tests in Manuel service mode unit complete shuts down and lights go off on control. Checked incoming power and unit has 120v, found unit has correct polarity on outlet. Checked continuity through all wires to motor and actuator and capacitor to board. All check as having continuity. Replaced actuator and issue still present. Temporarily replaced capacitor and issue still present. Checked windings on motor and all checks ok 5.4 ohm , checked continuity of drain pump, was also in range per tech sheet, 21ohm. Unplugged drain pump and issue still present, unit just shuts off. Ordering main control and motor. Scheduled return call for 7-26-23 am. ; ordrng 1 W11603810 (Control) and 1 W10890624 (Motor), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Worcester, MA 01605

Chris B.

Job Details: 07/21/2023

Replaced parts and regressed the arbor and unit dispensing properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Davidson, NC 28036

Mark C.

Job Details: 07/21/2023

Unit is heating properly it takes 2 minutes for the hot water to reach the machine and the max temperature is in the. 90s not hot enough to generate the heat needed to dry the dishes efficiently.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Mount Holly, NC 28120

Mark C.

Job Details: 07/21/2023

Installed new boot and dispenser assembly unit is fully operational.

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Charlotte, NC 28208

Robert A.

Job Details: 07/21/2023

Cx complaint that the unit seems to be burning the rear wall. I inspected the unit to confirm the complaint. The brown marks are simply grease from inside the oven accumulating as the fan releases the greasy air. The area of concern is directly above the air vent. I suggested to clean the oven to resolve the grease build on the backsplash tile. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Woodstock, CT 06281

Amanda R.

Job Details: 07/21/2023

92 84 unit is flashing 8/4 error code open float switch water in drip tray cleared drip tray and made sure unit was level ran automatic test went over soap usage and water temp and how to run a vinegar bath

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Woodstock, CT 06282

Amanda R.

Job Details: 07/21/2023

Replaced damper assembly and styrofoam piece around it both ff section door gasket are ripped in multiple places order two grey ff door gaskets ; rqstng P&A on 2 WPW10460580 (Gasket)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Douglas, MA 01516

Amanda R.

Job Details: 07/21/2023

Unit not washing water was turned off going to unit turned water on drain hose going down directly through floor while filling it is draining at the same time they didnt use original drain hose and explained it cant go down through floor because it can create a syphon

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Douglas, MA 01516

Amanda R.

Job Details: 07/21/2023

Fills and drains motor getting 120v from control not washing needs sump assembly replaced ; ordrng 1 W10888591 (Sump)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Avon, CT 06001

Ruben C.

Job Details: 07/21/2023

Checked unit found gearcase noisy in agitate and spin could not get agitator off would need gearcase splutch agitator basket and bolt gave cust estimate could not email to her does not have email

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Southington, CT 06479

Jimmy R.

Job Details: 07/21/2023

"Tested unit And found washer running and washing ran diagnostics and found error F2e2 ui disconnected let unit run thew a self test and machine went thew properly, ran a spin cycle and unit errored out user interface disconnected, removed cntrl and all connections where ok. Replaced user interface and recalibrated machine ran wash and spin cycles all function now working to specs"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Charlotte, NC 28205

Robert A.

Job Details: 07/21/2023

Cx complaint that the unit is not reaching set temps. I inspected the unit to confirm the complaint. I found a stored error code: f8e0. I replaced the blower fan with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Charlotte, NC 28205

Robert A.

Job Details: 07/21/2023

Cx complaint that the units does not seem to cool as well as before. I inspected the unit to confirm the complaint. I found water drops forming near the door and on the ceiling of the FC. I checked the the seal and found a screw in the door seal allowing warm air to enter the FC. This will effect the cooling performance. I removed the object and adjusted the seal to close properly. The unit is working as designed.

We serviced a

SAMSUNG REFRIGERATOR

Model RF31FMEDBSR

Near Chicopee, MA 01020

Mike K.

Job Details: 07/21/2023

"Was getting noise from fan again, , been silent last day. Found Evap is frozen up again, top half. Evap sensor at 62k ohm, repositioned sensor and steamed clear Evap. Fan was not blocked when cover removed but not running, after reassembly let unit run on power cool for 15 + minutes, verified fan came on.If reoccurs preorder Evap cover and Evap sensor"

We serviced a

WHIRLPOOL RANGE

Model WEC530H0DS0

Near West Springfield, MA 01089

Mike K.

Job Details: 07/21/2023

Replaced infinite switch and burner testing fine; dspstn on spec-tagged invntry: 1 330031 RECEPTICLE (USE OLD BRACK

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Hebron, CT 06231

Jeremy B.

Job Details: 07/21/2023

Washer making grinding noise. Found rotor bolt all the way out sitting in drip pan. Reinstalled rotor bolt and tightened. Ran calibration then self test all checks ok.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Belmont, NC 28012

Ryan S.

Job Details: 07/21/2023

"Customer complained of intermittent vibration/ grinding noise. Ran unit hand heard vibration start and stop intermittently. Took unit apart and found all wheels look good, pulley looks good. Found motor is vibrating more than normal intermittently, issue isnt with the mounting, tried fighting all screws and fasteners issue still present. Ordering new motor and. Blower wheel. Motor is making a vibration and causing blower housing to shake when it happens. During normal operation its not bad but when it starts vibrating the vibration travels in the whole of the blower housing to the exhaust area. Scheduled return call for 7-28-23 pm; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near West Hartford, CT 06110

Martino S.

Job Details: 07/21/2023

"Ice build up on evaporator no fan operating, parts order tentative P/A.; ordrng 1 Wpw10464673 (Evaporator fan motor) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near East Hartford, CT 06118

Martino S.

Job Details: 07/21/2023

"Check unit as per customers complaint unit leaking, turn on regular cycle unit fills and wash then cancel drain. While draining water is backing up from customer stand pipe. Pipe cant handle the water flow pipe needs cleaning, customer aware and will get a Plummer to clean drain, unit check working to specs."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near East Hartford, CT 06118

Martino S.

Job Details: 07/21/2023

Unit drain but will not spin slow movement humming parts order tentative P/A; ordrng 1 W11395618 (Run capacitor) and 1 W11481722 (Shifter)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HBL

Near East Hartford, CT 06118

Martino S.

Job Details: 07/21/2023

"Check unit tub gasket lower right bottom portion of tub gasket fallen out, reattach gasket, clean sump filter, instruct customer on how to remove lower rack in and out. Check unit working to specs on diagnostic cycles."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Newington, CT 06111

Martino S.

Job Details: 07/21/2023

"Check unit as per customer complain unit making lots of noise, ran unit in quick wash cycle unit make lot of noise in drain and spin cycle. Remove wash Plato check for coins no coin, check clutch underneath transmission leaking oil noisy operation. Please order part tentative P/A.; ordrng 1 W11449840 (Gare cage) and 1 W11481722 (Actuaror) and 1 W10721967 (Clutch kit) and 1 W11239857 (Belt) and 1 W10752187 (Nut) and 1 W10902814 (Wash plate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBW00

Near Southwick, MA 01077

Mike K.

Job Details: 07/21/2023

"Found leak coming from water line to valve connection, pulled line out and reinserted, tested again and not leaking. If reoccurs would need to replace water valve.removed guide that was adding horizontal pressure on connection and added some tape on metal back cover to cushion water line."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Holden, MA 01520

Chris B.

Job Details: 07/21/2023

Complaint that the unit is shaking and the dispenser drawer keeps opening up. Found tray not holding its place well which should have some hold to it as normal. Will order soap dispenser tray. ; ordrng 1 W11524105 (Dispenser Housing)

We serviced a

GE WASHER

Model GTW725BSN1WS

Near Suffield, CT 06093

Gary V.

Job Details: 07/21/2023

"Phone #860-462-5895. Inspected and found mode shifter broken, getting voltage but not shifting, will order part and return.; ordrng 1 WH03X31937 (Mode shifter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Simsbury, CT 06092

Ruben C.

Job Details: 07/21/2023

Replaced control and fan motor tested operation normal

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near Granby, CT 06035

Ruben C.

Job Details: 07/21/2023

Received part damaged reordering damaged part left vent with cust; ordrng 1 W11035836 (Ui/panel)

We serviced a

GE REFRIGERATOR

Model PFSS2MIYCSS

Near Wethersfield, CT 06109

Martino S.

Job Details: 07/21/2023

"Replace defective condenser fan motor, fan blade and check unit cooling fan motor running, break off small portion of fan bracket for clearance of fan blade motion."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, NC 28210

Jeff L.

Job Details: 07/21/2023

Whirlpool tech support spoke with (Chris) his suggestion was to replace inner basket because of the gap between wash plate and inner basket possible for something to get stuck down in there and tore. Customer has spoke with customer care and she is wanting to have the unit replaced. I told her we cannot make that decision we have to follow whirlpools suggestion and that is replacing inner basket. Im going to order the part per tech support. I will advise customer that if she gets new unit to please call our office to cancel order.SR # 7736909703; ordrng 1 W11178227 (Inner basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV04

Near Vernon, CT 06066

Chuck M.

Job Details: 07/21/2023

Customer complaint is that water was not dispensing. Found air pressure in water line. Relieved pressure and tested. Showed customer it works.

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near West Hartford, CT 06110

Chuck M.

Job Details: 07/21/2023

Installed new basket. Customer says its still shaking. Informed customer the the shaking is normal. Cussing put his level to washer and it is leveled properly. Washer is operating normal.

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near West Hartford, CT 06117

Chuck M.

Job Details: 07/21/2023

Customer complaint is that washer lid will not unlock. Inspected and found lock circuit is stuck closed and it constantly clicking. Lid lock is not responding. Ordered lid lock and control. ; ordrng 1 W11188527 (cntrl-elec) and 1 WPW10482836 (latch)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Hartford, CT 06112

Chuck M.

Job Details: 07/21/2023

"Installed hub and wash plate. Tested and found tub seal on gear case turns with drive shaft causing loud squeal. Ordered gear case, suspension and wash plate. ; ordrng 1 W11454734 (Gear Case) and 1 W11130362 (suspension) and 1 W10752283 (washplate)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Warren, MA 01083

Roger R.

Job Details: 07/21/2023

"Customer complained of erratic temperatures in the oven. Checked both heaters working properly and temperature sensor is well within specifications. Unit will need new main control. ; ordrng 1 W11567368 (Control, oven), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Palmer, MA 01069

Roger R.

Job Details: 07/21/2023

"Unit not making ice. Entered diagnostics and found unit showed a bad ice maker. Not harvesting test 44 failed with a 23 code. Installed new ice maker and retested. Unit failed test as well and is now jammed. Will submit new part for exchange due to defective. Called tech support and was guided to check door harness wiring. Found broken orange wire. Will need new freezer door as well as another ice maker. Will submit for authorization and order as needed Sr number 7736909258 ; rqstng P&A on 1 W10873791 (ICE MAKER) and 1 LW11037733 (Door, freezer), used 1 W10873791 (ICE MAKER) from stock"

We serviced a

GE DRYER

Model GFDS140GDOWW

Near Attleboro, MA 02703

Angel R.

Job Details: 07/21/2023

"Found igniter faulty, will order and use coils from truck stock.; ordrng 1 WE04X25996 (igniter), used 1 279834 ( COIL KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Glastonbury, CT 06033

Martino S.

Job Details: 07/21/2023

"Ice maker bin is full with ice and ice maker working, customer have the part for feature use."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Longmeadow, MA 01106

Gary V.

Job Details: 07/21/2023

"Inspected and found open high limit , part was defective, replaced with new high limit and cycled, temp, tested fine. Sending part back for credit.; used 1 279816 (THERMAL KIT) from stock"

We serviced a

LG DRYER

Model DLEX2650W

Near Franklin, MA 02038

Angel R.

Job Details: 07/21/2023

"Install kit, door switch broke in the process will order new one.; used 1 Delgkit ( Dryer repair kit) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Worcester, MA 01609

Amanda R.

Job Details: 07/20/2023

Drain pump running showed customer how to hold cancel button until noise stops off balance error code ran automatic test operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Worcester, MA 01602

Amanda R.

Job Details: 07/20/2023

Complaint freezing things in ff section showed customer the sign on rear wall that states food might freeze if vents are also suggested customer can adjust temp in ff section blocked explained and showed customer water reservoir customer states one day things started to defrost in freezer everything frozen good today and temps set at the recommended

We serviced a

WHIRLPOOL WALL OVEN

Model WOD51EC0HS20

Near Worcester, MA 01602

Amanda R.

Job Details: 07/20/2023

Throwing f3e1 error bottom oven sensor shorted or open top oven working normally this is a wall oven and will need to be pulled out for repair it dosent say which control is for bottom oven so ordering both it has saved error code five times in diagnostics it is random sometimes the oven will work normally ; ordrng 1 W11598120 (Sensor) and 1 W11261167 (Control) and 1 W11261169 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Worcester, MA 01604

Amanda R.

Job Details: 07/20/2023

Sheet of ice in bottom of freezer section defrost drain clogged with ice build up showed customer that is a temp adjustment in ff section cleared drain and customer leveled unit

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Worcester, MA 01605

Amanda R.

Job Details: 07/20/2023

Replaced compressor vacuumed system recharged with 5oz of r134a explained need to wait 24 hours before putting food in it ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Denver, NC 28037

Mark C.

Job Details: 07/20/2023

Unit is showing an f5e3 lid will not unlock error. This is caused by a faulty lock solenoid. Installed new latch unit is fully operational.; used 1 W10861642 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5JHGXRT00

Near Huntersville, NC 28078

Mark C.

Job Details: 07/20/2023

Installed new valve unit is fully operational.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Huntersville, NC 28078

Mark C.

Job Details: 07/20/2023

Installed new door frame unit has no physical damage.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Pineville, NC 28134

Jeff L.

Job Details: 07/20/2023

Found bad fuse replaced fuse with part # WPM0805101 ran unit thru test cycle all components operating normally. Unit ran and checked ok(Call complete); used 1 Wpm0805101 (20 amp fuse) from stock

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Weddington, NC 28104

Jeff L.

Job Details: 07/20/2023

Replaced damper motor and ran unit thru test mode unit is running and checked ok(Call complete); dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/20/2023

Issue was with water valve and user interface unit now dispensing water after replacing those two parts. No additional issues found everything is working as it should be.

We serviced a

KITCHENAID ICEMAKER

Model KRFC704FBS03

Near Monroe, NC 28112

Jonathan J.

Job Details: 07/20/2023

Replaced icemaker perform test 97 no over spray found no leaks no additional issues with new icemaker at this time.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Marshville, NC 28103

Jonathan J.

Job Details: 07/20/2023

"Complete microwave is not heating will not even stay operable for 10 seconds. I found door latches were not properly seated in holder. I received a door latches, tested operations Microwave, now heating properly and operating quietly no longer making relay clatter and turning itself off within 10 seconds."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Charlotte, NC 28270

Jeff L.

Job Details: 07/20/2023

Replaced both boards ran thru test mode all components are working normally. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11319991 CNTRL-ELEC

We serviced a

MAYTAG DRYER

Model MGDB765FW0

Near Charlotte, NC 28208

Ryan S.

Job Details: 07/20/2023

"Customer complained door wont stay shut. Upon arrival replaced catch , ran unit with cloths for awhile and door still not staying closed. Closely inspected door and found door slightly warped at left hinge. Also found hinges are slightly warped. Ordering both hinges and inner door. Informed customer office will call when Job is authorized and parts come in. ; rqstng P&A on 1 W11376676 (Inner door) and 1 W11376139 (Door hinge) and 1 W11371722 (Door hinge), used 1 279570 (CATCH KIT) from stock"

We serviced a

AMANA LAUNDRY CENTER

Model NTW4519JW2

Near Charlotte, NC 28208

Ryan S.

Job Details: 07/20/2023

"Customer complained unit is not working cuts off, cant start. Asked customer how they were starting unit. Found it was the two step method issue per service pointer W11648603. Informed customer of sense light is blinking hit start button once more to start. Unit is started once sense light is solid, and if lid is opened you have to hit start button again. Ran service mode and no errors stored. Ran service test and all functions working properly. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Charlotte, NC 28214

Ryan S.

Job Details: 07/20/2023

"Customer complained unit not cooling well. Upon arrival found unit running but freezer evap was frozen over. Took off back panel and found thermistor in correct position. Ran service test and found heater working properly, heater not faulty and had good connection at harness where issue is sometimes. Found per service Pointer W11642483, unit control board has 2 stickers which is old/ faulty control. Ordering new control. 7-24-23 pm. ; ordrng 1 W11546690 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Mount Holly, NC 28120

Ryan S.

Job Details: 07/20/2023

"Came to install part ordered by previous tech, installed new cooktop, reassembled unit and test all top burners. Unit working properly. Verified"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Hartford, CT 06106

Ruben C.

Job Details: 07/20/2023

Checked unit found bottom mullion is pulling away from liner called techline reference number 7736901259 being submitted for non repairable

We serviced a

MAYTAG LAUNDRY CENTER

Model MVWX655DW1

Near Hartford, CT 06105

Ruben C.

Job Details: 07/20/2023

Cust cancelled said they have extended with Home Depot

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW1

Near Vernon, CT 06066

Chuck M.

Job Details: 07/20/2023

Customer complaint is that washer does not drain properly. Inspected and found coins in drain pump filter. Customer stated that washer shakes badly. Washer is on pedestal that has flexed. Frame of pedestal is compromised. Customer wanted washer taken off pedestal. Quoted for labor and additional tech. Customer will have washer removed from pedestal himself. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Windsor, CT 06095

Chuck M.

Job Details: 07/20/2023

Installed hub and wash plate. Tested and washer checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Manchester, CT 06042

Chuck M.

Job Details: 07/20/2023

Customer complaint is that ice maker is not working. Ran diagnostics and got error code E2. Ran harvest test and ice maker harvest but jammed then completed. Ran fill test and it checked ok. Customer ordered ice maker from Whirlpool but it is on back order. Customer paid full labor to have it installed and will call when ice maker arrives. Customer will show ice maker invoice that it is OEM.

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LW00

Near Manchester, CT 06042

Chuck M.

Job Details: 07/20/2023

Installed control and tested light. Checked ok. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW1

Near East Hartford, CT 06118

Chuck M.

Job Details: 07/20/2023

Customer complaint is that washer would not start. Customer has trouble with pressing start button. Had customer start washer and she got it on 1st attempt. No problem found.

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Charlotte, NC 28226

Jeff L.

Job Details: 07/20/2023

Replaced sump assembly all components are operating normal with no leaks. Unit ran and checked ok.(Call complete)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near East Hartford, CT 06118

Chuck M.

Job Details: 07/20/2023

"Installed gear case, and agitator. Tested and washer was squeaking. Replaced belt from T/S and tested. Washer checked ok. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR , used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Simsbury, CT 06070

Chuck M.

Job Details: 07/20/2023

Customer complaint is that refrigerator was leaking and causing wood floor to warp. Inspected and found drain cover with ice. Cleared ice and drain tube.

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS20

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/20/2023

Complaints about 3 to 4 times a day of them will experience a power loss. Whirlpool logo will display intermittently even while cooking. I checked wiring wiring is fine. No issues with power supply either unit has correct voltage getting to oven. Unit will need main power supply board and user interface to fix. customer declined repair today is going to contact manufacture due to unit being just outside of the one-year warranty Period.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/20/2023

"Complaint, no lights in the top of the refrigerator or in the freezer. I found LED had failed. I replaced LED tested operations everything working fine. No additional issues reported by customer. ; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/20/2023

Complaint when start button is pressed unit just starts flashing sense lid does not latch unlatch like it did the first 2 weeks of owning. I found f1e1 error code I also found f0e3 suds I found heavy suds during testing I was able to reset control but am ordering control. Parts on back order office to call customer when parts come in. ; ordrng 1 W11627413 (Control) and 1 W11626077 (Hmi)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/20/2023

I replaced all previously ordered parts tested operations no additional issues found with refrigerator today. Compressor came on no PF error codes. Only P0 when unit was plugged in.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Charlotte, NC 28270

Jeff L.

Job Details: 07/20/2023

Replaced UI board checked all components unit ran and checked ok.(Call complete); ordrng 1 W11172798 (Control board)

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258DEM00

Near Ashford, CT 06278

Chris B.

Job Details: 07/20/2023

Complaint that the unit is not cooling properly. Found bad control board and bad evap fan. Quoted parts and labor. Customer will think about it and get back to us if they decide to fix the refrigerator. Collected trip fee. Customer has 7 days to waive the trip fee into labor.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Sturbridge, MA 01518

Chris B.

Job Details: 07/20/2023

Complaint that the unit is not washing properly. Found error codes F5E3 F5E4 bad Lid Lock. ; ordrng 1 W11307244 (Lid Lock)

We serviced a

WHIRLPOOL WASHER

Model MVWB755DW0

Near Holden, MA 01520

Amanda R.

Job Details: 07/20/2023

Complaint throwing f5e3 error code lid lock bad jiggled lid lock got unit to start but throwing error when canceling cycle quoted for lid lock replacement also when starting unit could hear bearing is bad

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Charlotte, NC 28269

Robert A.

Job Details: 07/20/2023

"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the compressor, evap and condenser fans are running well. I removed the evap cover and found ice built up on the first 12 inches of the cap tube to the evap with no full frost pattern. I ran the compressor test for 15 min to see the unit evap frost pattern while cooling. No frost pattern past the area that already ice (about 12 inches). The unit needs a new evap to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11546605 (Evap) and 1 W11504449 (Coupler) and 1 W11506619 (Coupler) and 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Charlotte, NC 28269

Robert A.

Job Details: 07/20/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Charlotte, NC 28215

Vincent O.

Job Details: 07/20/2023

Referenced service bulletin for repair ; ordrng 1 W11455229 (Control board)

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