We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 11/03/2023
Arrived at house young daughter at house says were using cook top and cooking oven top is hotExplained I was here to put new oven Cntrl in . Daughter say my mom said you cancelled and wasnt coming today.Called office there going to call Cust and re scheduleAlso advised the daughter some on 18 needs to be at house and not to use cook top before day of service.Cant be hot
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Springfield, MA 01107
Chris B.
Job Details: 11/03/2023
Replaced all parts and doors sealing properly. Mentioned to the customer to give it a few days so gaskets set in tighter.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 11/03/2023
Water still randomly dripping from under dispenser flap. Purged water out of dispenser and cucled and filled icemaker. Found no leaks. Called tech supports and the last recommendation is to replaced dispenser. ; ordrng 1 W11572058 (Dispenser)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 11/03/2023
Installed new panel tan calibration then self test all checks ok. Belt squeaking.
We serviced a
WHIRLPOOL WASHER
Model WTW804DW4
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/03/2023
Error code f5e1. Lid lockFound the lid latch open and closes never engages Replace with ts and tested completeCust pad over phone with office trip fee of 129.00; used 1 W10810403 (Latch) from stock
We serviced a
KITCHEN AID DISHWASHER
Model KDTE104ESS3
Near Wrentham, MA 02093
Aimee Z.
Job Details: 11/03/2023
"Not draining sucked water out Dropped drain pump and clean, drain once Found installed cut hose and added a rubber piece to install on sink.Found clogged . Cleared and tested complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJB0
Near Wrentham, MA 02093
Aimee Z.
Job Details: 11/03/2023
Tested power at block No powerFound switch above dishwasher shut power off to dishwasher Tested fill washed and drained
We serviced a
GE MICROWAVE
Model XXXXXXXX
Near Suffield, CT 06078
Gary V.
Job Details: 11/03/2023
Customer canceled at door.
We serviced a
MAYTAG M/W OTR
Model MMV4205FZ3
Near Gastonia, NC 28054
Ryan S.
Job Details: 11/03/2023
Customer has a broken door. Quoted 486.27 customer wanted to wait. Saved quote. Collected trip fee
We serviced a
MAYTAG DRYER
Model MCG8000AWQ
Near Gastonia, NC 28054
Ryan S.
Job Details: 11/03/2023
Customer complained unit not starting. Found belt broken. Repaired and unit now spinning and heating. Verified proper operation. ; used 1 341241 (BELT) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model EW23BC71IS1
Near Chicopee, MA 01013
Chris B.
Job Details: 11/03/2023
Complaint that the unit is not cooling properly. Found ice buildup in the freezer side. Bad heating element and Bimetal. Found bad touch pad and couldnt run diagnostics. Quoted parts and labor. Customer will not fix the unit. Call Tenet 413-686-6251. Ayshia if returning. Trip fee already collected.
We serviced a
FRIGIDAIRE WASHER
Model EFLS627VIW
Near Chicopee, MA 01013
Chris B.
Job Details: 11/03/2023
Complaint that the washer keeps running and wont stop. Customer mentioned that they did a regular cycle and forgot to turn on the water valves and since then it gave issues. Found washer stuck on drain cycle. Hard reset and diagnostic cycle test was done. Found excess of suds buildup. Clear all and pressure hose and unit running normal. Collected for minor repairs.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 11/03/2023
Needs left slide received right. Part number looked correct will reorder. ; ordrng 1 W11131365 (Slide drwr)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Belmont, NC 28012
Ryan S.
Job Details: 11/03/2023
"Customer complained unit not heating. Took unit down, no visible signs of thermal damage. Found cap good, high voltage transformer good. Found magnetron bad, also diode. Ordering mag, diode and mag thermostat , scheduled return call for 11-8-23 am ; ordrng 1 W11256462 (Diode) and 1 W11391712 (Magnatron) and 1 W10832024 (Mag thermostat)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 11/03/2023
Dishwasher not starting giving F8E4 found water in drip pan. Found water mine dripping where it connects to valve. Was able to secure and run self test all checks ok. Customers water at 138 recommend lowering to 120.if problem continues customer will need to replace supply line.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Linwood, NC 27299
Vincent O.
Job Details: 11/03/2023
Found evap fan weak causing drain to ice over and clog port to RC. Order and replace evap fan. ; ordrng 1 W11369036 (Fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAW00
Near Ellington, CT 06029
Gary V.
Job Details: 11/03/2023
"Inspected and found both ff and freezer modules broken, quoted and he will call. Trip fee collected by office."
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Mansfield, CT 06268
Amanda R.
Job Details: 11/03/2023
It wasen't untill I replaced the drum that I found the drum had damaged the left side panel causing it to bulge out and it needs to be replaced ; ordrng 1 W11233548 (Panel)
We serviced a
WHIRLPOOL FREEZER
Model JBZFL18IGX10
Near Charlotte, NC 28209
Jeff L.
Job Details: 11/03/2023
At the time of visit freezer side was cooling the icemaker drawer did have a over temp warning light on but I assume thats from it not calling earlier but at this time its cooling light Cerrone no fault codes the compressor is normal sounding the complaint also was it runs a lot but this is a big built-in refrigerator it has a lot of area to remove it from so I would say it runs a good bit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Charlotte, NC 28209
Jeff L.
Job Details: 11/03/2023
Icemaker will fill with water but will not dump unless you hit the reset button and manually dump it damp sensor on icemaker is bad going to replace icemaker.Part#W11546935; ordrng 1 W11546935 (Ice maker)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Mooresville, NC 28117
Ryan S.
Job Details: 11/03/2023
Customer complained unit not drying clothes and noise. Found vent cover outside was melted closed. Unit was heating and drying properly and now has proper air flow. Replaced drum rollers. Pulley and belt. Reassembled and ran unit unit now running quiet and heating and drying properly. Verified proper operation and showed customer. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 11/03/2023
Icemaker not working. Cycled intermittently. Replaced and tested all checks ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLW01
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 11/03/2023
Both sections not cooling. Found 120vac to inverter not no output. Ohmed out compressor and its fine. Needs new inverter. ; ordrng 1 W10629033 (Inverter)
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ03
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 11/03/2023
Installed new rails and tightened handle all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Troutman, NC 28166
Vincent O.
Job Details: 11/03/2023
Found auger motor and yoke stripped causing ice to not dispense. Order and replace auger motor and yoke. ; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Motor) and 1 WP63052-2 (Yoke)
We serviced a
MAYTAG WASHER
Model MVW6200KW4
Near New Britain, CT 06053
Chuck M.
Job Details: 11/03/2023
Customer complaint is that suds came out of hose. Ran washer and no sis came out. After discussing with customer technician determine customer used too much soap.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Charlotte, NC 28227
Robert A.
Job Details: 11/03/2023
"Cx complaint that the unit does not finish cycles. I inspected the unit to confirm the complaint. I found error codes: f2e1 f5e2 f5e3. I cleared the codes and checked the lid lock in manual test multiple times. The lid lock worked every time with no issues, I checked to see if something was blocking or obstructing the lid lock but found nothing. I ran a service and calibration cycle, both passed with no issues. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/03/2023
Found rack stop keeps falling off and does not want to lock in place. Order and replace stop. Unit is under warranty. ; rqstng P&A on 2 WPW10082861 (Stop)s
We serviced a
MAYTAG DRYER
Model MGD5630HC0
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/03/2023
Found half inch gap between drum and bulkhead in rear where clothes are getting stuck dragged causing brown marks. Drum out of round. Order and replace drum and rollers. ; ordrng 1 W10508188 (drum) and 4 WPW10314173 (Rollers)s
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/03/2023
Found low water supply causing long fill error causing unit to not complete cycle. Instructed customer on proper water supply. Customer will need to have water supply resolved.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Shrewsbury, MA 01545
Angel R.
Job Details: 11/03/2023
"Found suspension shot, hub worn out as well as tub loose. Quoted customer on those parts as well as new agitator and labor. The customer decided not to go through with repair and buy something new at this point."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Holden, MA 01520
Angel R.
Job Details: 11/03/2023
"Found FF IM line frozen, tested fill line heater and it is taking too long to heat. Was able to get water to IM. Will have to order new fill tube heater for FF IM. Mike assisting on part order as I am not able to locate. ;"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS06
Near Sutton, MA 01590
Angel R.
Job Details: 11/03/2023
"Found service pointer W11493384, door switches seem ok. Bulb is out. Will order new bulb and switches as a precaution. Quoted customer on switch and bulb replacement plus labor."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Grafton, MA 01519
Angel R.
Job Details: 11/03/2023
"Pump and motor dead, installed new one tested ok.; used 1 W11025157 ( Pump and motor) from stock"
We serviced a
WHIRLPOOL DRYER
Model MEDB765SC0
Near South Windsor, CT 06074
Gary V.
Job Details: 11/03/2023
"Inspected and found idler pulley worn out and noisy , replaced and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Windsor, CT 06095
Gary V.
Job Details: 11/03/2023
"Inspected and found door latch with grinding noise and broken, will submit estimate and call for return date.; rqstng P&A on 1 W11493414 (Door latch)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near York, SC 29745
Mitch H.
Job Details: 11/03/2023
Tested and ran diagnostics. Only error code was off balance error. Ran manual tests and found washer would not go to spin. Checked shifter and found no signal from control to actuator. Needs control board. Quoted customer for repair and saved estimate. Customer is going to think about it and will let us know. Collected for service call on CC.
We serviced a
WHIRLPOOL WASHER
Model WTW6700TU2
Near York, SC 29745
Mitch H.
Job Details: 11/03/2023
"Removed and replaced control and harness. Ran automatic test cycle, completed properly. Ran drain and spin, operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/03/2023
Found inner door insulation hanging down below door. Removed door and reset insulation and secured in place. All functions check ok.
We serviced a
WHIRLPOOL BUILT-IN M/W
Model WMH78019HZ0
Near Bristol, CT 06010
Chuck M.
Job Details: 11/03/2023
Arrived to diagnose above the range microwave. Spoke to customer over the phone and he said his warranty company made the appointment. His mother met tech at home. Called office and was told there is no warranty info associated with ticket and customer would have to pay service fee. Did not perform diagnosis. Customer will call warranty company (HomeServ). No service fee collected.
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Charlotte, NC 28215
Robert A.
Job Details: 11/03/2023
"Cx complaint that the unit is leaking gas from the LF burner. I inspected the unit to confirm the complaint. The unit is unplugged, gas shut off and tagged by the gas company. I turned on the gas to test for leaks. The other 3 burners work fine and there were no residual leaks once the valves turned off. The LF valve is stuck closed and the valve is not leaking. The unit needs a new manifold to resolve the issue. I called WP safety to document the issue and gave the cx a quote for the repair.Sr7737697563; ordrng 1 W11684563 (Manifold)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Charlotte, NC 28205
Robert A.
Job Details: 11/03/2023
"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and the bellow has no holes. I ran a service cycle and seen the water coming from the drain tube. The drain tube has a hole, Im ordering a new drain tube for the return visit.; ordrng 1 W11551765 (Drain tube)"
We serviced a
LG REFRIGERATOR
Model LRBN20512WW
Near Windsor Locks, CT 06096
Gary V.
Job Details: 11/03/2023
"Inspected and found compressor seized and shutting down on overload, part shows NLA."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, CT 06082
Gary V.
Job Details: 11/03/2023
"Installed parts listed and ran component synchronization test and auto test, cycled thru with no problems now."
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM0
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/03/2023
Found fill cup frozen causing water to spill into bin. Found this due to seeping valve. Removed ice from cup and verified proper fill. Order and replace valve. ; ordrng 1 WPW10270395 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/03/2023
Removed and replaced freezer door. Checked and ensured gasket was sealing around full perimeter of door. Checked dispenser operation for both water and ice. All operating properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/03/2023
"Replaced filter board, tested microwave, ran for 20 seconds then tripped breaker. Ran checks and found microswich on interlock bad. Replaced switch from t/s. Tested again, operating properly.; used 1 W10727360 (Microswitch) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Indian Land, SC 29707
Mitch H.
Job Details: 11/03/2023
"Checked and found that slow water flow is because filter needs to be replaced. Customer says the replace filter light just came on this morning. Checked freezer door handle, found it tight a working correctly."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LWJA
Near Fort Mill, SC 29707
Mitch H.
Job Details: 11/03/2023
"Removed and replaced drain line, ensured drain beneath evaporator was clear and that drain is flowing properly. All working correctly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Southington, CT 06489
Jimmy R.
Job Details: 11/03/2023
"Tested unit and found machine would not start a wash cycle unit would just drain never filling, ran diagnostics and found errors F7e1 single speed wash motor failure F9e1 product not draining, ran a self diagnostics cycle and found unit would fill but never power up wash motor checked power and found 120v to motor and motor just buzzing, wash motor needs to be replaced. Customer is going to call whirlpool customer service quoted them parts and labor but they want to call and See if they can get any help and will let us know"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Southington, CT 06489
Jimmy R.
Job Details: 11/03/2023
"Checked over unit and found customer having an issue with condensation building in inside edge of doors, checked gaskets and found sealing but the gaskets where pushed out on an angle found when opening both door the gaskets would hit and jam the doors together, tried to reheat gaskets and mold them back to seal but they would not go back the door liner is pushing in gasket causing it to not seal on both doors. Will order new fridge door and freezer door advised customer they will be shipped to there home and it will take some time once in we will come back and install them ; ordrng 1 LW11037738 (Fridge door stainless) and 1 W11566705 (Freezer door) and 1 W11223753 (Nameplate)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS0
Near Meriden, CT 06451
Jimmy R.
Job Details: 11/03/2023
"Checked over unit and found fridge not cooling and no air blowing over checked freezer and found evap frosted over causing no cool, forced unit into a defrost cycle and found heater not coming in to defrost unit, melted all ice and checked for power to heater found heater only receiving 100v should be 120v, checked heater wire and found wire going into molex on cabinet broken inside causing power issue, fixed wire for now so it will work advised customer there is no fix for canoeing wire and unit would need to be replaced"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/03/2023
Installed all new parts and checked defrost cycle found unit now going into a defrost and working as designed. Checked 3 way coil valve and made sure valve is cycling witch it is both evaps now cooling and all operations working to specs ; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP and 1 WPW10675033 CNTRL-ELEC
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Monroe, NC 28112
Jonathan J.
Job Details: 11/03/2023
I replaced user interface cycled power six times waiting for Wi-Fi factory to reach level 10 each time. No additional issues found everything is working properly now.
We serviced a
KITCHENAID RANGE
Model KOSE500EBS02
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/03/2023
"Tested unit and found oven would error out as soon as power was applied to unit, found unit erroring F3e0 oven sensor open or shorted. Ran diagnostics and checked errors found F6e1 f2e1 f6e6 cleared all codes and tried to run a cycle but unit just errored out again. Checked oven sensor and found sensor wire had burnt causing no power to sensor, fixed sensor and secured ran a bake cycle to 350 degrees and unit is now heating and working to specs"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Charlotte, NC 28213
Robert A.
Job Details: 11/03/2023
Cx complaint that the units cooktop is deformed near the RF burner. I inspected the unit to confirm the complaint. The surface is uneven and deformed. I replaced the cooktop and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Charlotte, NC 28213
Robert A.
Job Details: 11/03/2023
Cx complaint that the unit is not drying clothes. I inspected the unit to confirm the complaint. The unit tumbles and heats but has poor airflow. The home needs the dryer duct line cleaned to restore proper drying. The unit is good to go.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Charlotte, NC 28205
Robert A.
Job Details: 11/03/2023
"I installed the ordered parts (except the control board, I sent it back) and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Charlotte, NC 28214
Robert A.
Job Details: 11/03/2023
I installed the ordered part and tested the unit for the cx. The fan works fine but the home does not have a vent allowing the MW fan exit air from the home. The cx is not satisfied with blower fan performance. However the unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Matthews, NC 28104
Jonathan J.
Job Details: 11/03/2023
"Complaint water leaking door scraping door will not stay closed keeps opening by itself I found right hand hinge is broken. I found unit leaking from left side door gasket. I found dishwasher has been scraping on. The left side door was tweaked. I adjusted door , tested operations no more leaking. No more additional issues found everything is working fine.; used 1 W11483553 (GASKET) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/03/2023
I replaced all previously ordered parts tested operations. Everything is working quietly and normally no additional issues. Found dryer is getting hot. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/03/2023
Replace parts per service Poyner tested operations water is now dispensing properly. Customer no longer hast to remove water filter to get water out of door. No water leaking. Ran 3 gallons of water out of door dispenser. ; dspstn on spec-tagged invntry: 1 W10786952 VALVE/HI PRESSURE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Matthews, NC 28104
Jonathan J.
Job Details: 11/03/2023
Customer says he will have a different company come out since we charge a diagnostics fee and is canceling service since whirlpool says there will be no charge and we should not be charging him anything. No work done no services performed customer needs freezer led. Customer had whirlpool on speaker phone I heard them say that.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Matthews, NC 28105
Jeff L.
Job Details: 11/03/2023
Replaced part ordered by previous technician unit ran and checked OKCall complete
We serviced a
KITCHENAID WALL OVEN
Model kode500ess02
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/03/2023
Fault code is F9 E0 meaning something is wrong inside junction box advised customer to have someone check power supply from house that ties to oven. Advised customer to call us if needed after repair is made. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/03/2023
Customer showed me video of the UI acting funky flashing on and off and fridge will just shutdown. Going to order main board and UI FOR GOOD REPAIR. Office will call customer when part arrivesPart#W11579559Part#W11224256; ordrng 1 W11579559 (UI) and 1 W11224256 (Control)
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/03/2023
"Unit was a floor model, the bake unit takes forever to pre heat. There are several things that are faulty with this unit the parts Im ordering should correct all the oven issues.Part#W11234290Part#W11385634Part#W10859573Part#W108602702xframe2 men; ordrng 1 W11234290 (Wifi) and 1 W11385634 (AMB) and 1 W10859573 (Oven sensor) and 1 W10860270 (Bake unit) and 2 2xframe (2men)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW01
Near Farmington, CT 06032
Chuck M.
Job Details: 11/03/2023
Customer complaint is that FF gasket was not sealing to cabinet. Corrected gasket with blow dryer and it is sealing. Bottom of gasket pulls out. Ordered new gasket. ; ordrng 1 W10838574 (gasket-dor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, MA 01119
Roger R.
Job Details: 11/03/2023
Takes three days to fill bucket without anyone using any ice. Checked temperatures in freezer and unit working normal. Called whirlpool tech support. Case number SR7737713056
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Springfield, MA 01104
Roger R.
Job Details: 11/03/2023
Found unit has slight noise in spin this is due to the balance ring on the top of the tub. Unit checks okay. If issue reoccurs may need a new tub.
We serviced a
WHIRLPOOL RANGE
Model GJC3034LB01
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/03/2023
Complete front right burner element will not turn on anymore. Will not get hot at all. I found infinite switch has failed so has surface burner element. I replaced both at the same time tested operations. Everything is now working properly. No additional issues found all burners are not working. All hot lights and element. Lights on are working to.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/03/2023
"Complaint dryer gets hot but will not dry leaking water all over floor as well randomly. I found water leaking is occurring due to venting issue dryer vent hose was full of about 4 gallons of water in it. I found a vent behind going outside had no steam in 27? temperatures used vent test kit. Also the airflow going through Dryer Sucking Flat off, but when duct vent hose was removed, dryer was able to suck the flap off of the vent test kit properly. No dryer issues found at this time other than venting issues.; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/03/2023
"Complaint, freezer lights out. I found complaint true I replaced freezer LED light top per special project tested operations all lights are working and both fresh food section and freezer zone. No additional issues found at this time. Technical Service Pointer #: W11460554 Rev K Action Required: MandatoryRelease Date: October 2023"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Prospect, CT 06712
Jimmy R.
Job Details: 11/03/2023
"Installed all new parts and reset temps for fridge and freezer ran a diagnostics and cycled ice maker found unit now filling and fill tube heater now operating, noticed wile unit would run the damper had gotten louder and louder damper needs to be replaced will order, also noticed Handles in fridge section set screws stripped out handles will not tighten and will be trouble to get off, will order new handles and damper advised once parts are in we would call for return visit ; ordrng 1 WPW10479155 (Damper) and 2 W11163764 (Handle)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fort Mill, SC 29707
Mitch H.
Job Details: 11/03/2023
"Removed and replaced main control, pantry control and harness. Plugged refrigerator back in, ran diagnostics, all components test good.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE 1 WPW10675033 CNTRL-ELEC , and 1 WPW10769076 CNTRL-ELEC"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Springfield, MA 01108
Roger R.
Job Details: 11/03/2023
Found unit has insect infestation which voids warranty and unit is not serviceable. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Manchester, CT 06042
Amanda R.
Job Details: 11/03/2023
Replaced motor and blower wheel tested operation normal ; dspstn on spec-tagged invntry: 1 279827 MOTOR and 1 WP694089 BLOWER WHEEL
We serviced a
SAMSUNG WASHER
Model WA45T3400AP/A4
Near Norton, MA 02766
Aimee Z.
Job Details: 11/03/2023
Installed new Cntrl and installed new drain pump completeRan a rinse and spin to check drain and ran
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Farmington, CT 06032
Chuck M.
Job Details: 11/03/2023
Customer complaint is that food was freezing in FF section. Inspected and found damper stuck open and noisy. Replaced damper and advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 WPW10594329 (DAMPER CNTRL) from stock
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Hartford, CT 06105
Chuck M.
Job Details: 11/03/2023
Installed control and tested. Washer is spinning at high speed properly.
We serviced a
WHIRLPOOL DRYER
Model WCD5090JW0
Near Hartford, CT 06112
Chuck M.
Job Details: 11/03/2023
Customer complaint is that dryer is not starting. Ran diagnostics and found error code F6e3 ACU not receiving Data from MCU. Ordered control. ; ordrng 1 W11644684 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFX2897DRM00
Near West Springfield, MA 01089
Chris B.
Job Details: 11/03/2023
Complaint that the unit is not sealing properly. Found bad gasket on ff and ff side. Found broken bottom shelf and bin. Found bad touch panel. Will order all parts for a return visit. ; rqstng P&A on 1 W11127833 (Frame) and 1 W10530297 (Support) and 1 W10493547 (Crisper Support) and 1 W10858273 (Bin) and 2 W10846057 (Gasket)s and 1 W10407216 (Gasket FZ) and 1 W10864260 (Control Touch Panel)
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASRIAA
Near Southampton, MA 01073
Chris B.
Job Details: 11/03/2023
Complaint that the unit is not cooling properly. Found bad sealed system. Compressor is running and have proper voltage. Found poor cooling in the evaporator side. Customer decided not to fix the unit. Quoted parts and labor. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Agawam, MA 01001
Chris B.
Job Details: 11/03/2023
Replaced part and unit running normal. Verified that all touch panel is working properly.
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Springfield, MA 01108
Roger R.
Job Details: 11/03/2023
Found unit had a bad bake element. Installed new bake element and tested. All checks OK.; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Monson, MA 01057
Roger R.
Job Details: 11/03/2023
"Installed new auger motor, divider and yoke parts due to ice not dispensing out the door. All checks properly now."
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW3
Near Manchester, CT 06042
Amanda R.
Job Details: 11/03/2023
"The hinges for lid broken drain hose has pinhole in it ; rqstng P&A on 1 W11244231 (Drain hose) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Hinge) and 4 W11404293 (Screws)s, states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/03/2023
Installed new console. Tested and verified proper operation. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, CT 06042
Amanda R.
Job Details: 11/03/2023
"Replaced drain pump and control tested starting normally when spinning basket has a bad wobble in it needs new basket agitator and cap ; ordrng 1 W11050804 (Cap) and 1 W10902814 (Wash plate) and 1 W11178227 (Basket), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Iron Station, NC 28080
Ryan S.
Job Details: 11/03/2023
"Customer complained unit stared noise again. Found oil leaking from gearcase this time. Quoted gearcase and labor and customer didnt want to repair , was going to sell set to a friend for $400 because hes moving so didnt want to repair at all."
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CB3
Near Fort Mill, SC 29707
Mitch H.
Job Details: 11/03/2023
"Took microwave down, removed and replaced magnetron and diode. Tested microwave on counter, working correctly. Reassembled and remounted microwave. Tested again, operating properly.; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV and 1 WPW10693025 MAGNETRON"
We serviced a
MAYTAG LAUNDRY CENTER
Model MVWC565FW2
Near Charlotte, NC 28211
Jeff L.
Job Details: 11/03/2023
Found cam pulley hitting plastic guard it was loose replaced cam assembly unit ran and checked okCall complete; used 1 W10721967 (Clutch assembly) from stock
We serviced a
LG REFRIGERATOR
Model LFX31925sr/02
Near East Longmeadow, MA 01028
Roger R.
Job Details: 11/03/2023
Found frozen drain in refrigerator again. Also found evaporator cover waterlogged and not insulating properly. Drain frozen deep inside wall of refrigerator. Suspect insulation is compromised and not working correctly. Recommend replacing refrigerator as this is not repairable. Tried to clear but was not able to.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Indian Trail, NC 28079
Jeff L.
Job Details: 11/03/2023
"Replace parts ordered by a previous technician found a crack in the right corner of the car also did order it scheduled to be back next Thursday morning to repair consultPart#W11413566; ordrng 1 W11413566 (Console), dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS1
Near Coventry, CT 06238
Amanda R.
Job Details: 11/03/2023
Replaced drain pump tested draining normally
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/03/2023
"Customer complained of unit taking multiple cycles to dry clothes. Upon arrival found unit has proper voltage and heating element is cycling at proper temps. Found dryer not passing vent test kit when unit is hooked up to exhaust line in home, when unhooking exhaust line up vent test kit passed. Found vent cover on exterior wall of home was the design where it has a very small exit hole. Informed customer she should get another type of exhaust cover. That the current one was restricting the flow of air causing the Long dry time. Verified proper operation of unit. ; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Simsbury, CT 06070
Gary V.
Job Details: 11/02/2023
"Installed parts listed, cycled and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, MA 01119
Roger R.
Job Details: 11/02/2023
Installed new heater and restarted unit
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 11/02/2023
Washer giving F2E2 error code. Tried clearing and running self test but error keeps coming back. Removed UI and checked harness and its tight and connected. Keeps giving error. Needs new panel. Quoted customer. They will call customer service to discuss options and call back if they want repaired.
We serviced a
WHIRLPOOL DRYER ELECTRIC
Model WED6200SW1
Near Northampton, MA 01060
Chris B.
Job Details: 11/02/2023
Replaced all parts and dryer running normal. No noises present. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 8547174V IDLER PULLEY