Service History 88

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/28/2025

"Complaint unit leaking on floor intermittent during a normal cycle. I found no error codes in fault history I replaced valve and disconnected unit from water per customer altogether. But left it so it looks like its still connected. I suspect issue may be related to a venting issue as looking at the spray pattern on the door of where the leak was occurring. I suspect she may be venting in nature unable to tell. If unit leaks again, it is not due to water valve as theres no water connected to unit would be a 100% venting issue."

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS08

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/28/2025

Replaced all previously ordered parts tested operations. All touch. Functions are working fine with no further issues found all display functions are also working as well.

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/28/2025

"Complaint smoke underneath glass cannot get glass to clean after using several different brands of cooktop cleaner. I found no smoke underneath glass took glass panel off to show customer issue with smoke burn on top of the glass from cast-iron cookware being used advised customer use cerama, bright glass, cooktop cleaner, and a lot of elbow powerand and patience when cleaning. Install and instruct fulfilled cannot replace glass or clean glass as it is a cosmetic based issue and unit is past 30 day warranty. For cosmetics."

We serviced a

WHIRLPOOL WALL OVEN DBL

Model WOEC5030LZ01

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/28/2025

"Complaint when using the microwave close door error code comes on. A lot. customer seems to be closing the door while Santley opening it as her hand is being removed from the handle causing error message to display. Showed customer how to properly close door advised customer to close door using one finger right in the center of the handle since showing customer how to properly close door, she is no longer having issues with error message coming on in the middle of heating in the microwave. Other customer close door perfectly fine and does not seem to be having any issues with closed door error messages coming on display. No further issues found unit working as designed install and instruct fulfilled."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF5333PB03

Near Taunton, Massachusetts 02718

Aimee

Job Details: 10/28/2025

Damage to the frame right side Cust wants new fridge they called Home Depot wouldnt swap out only 24 hours on return.Cooling fine.p and Cust leveled Called tech line spoke to ChrisSent photo of the dentCase 21378235Tech line spoke to call Home Depot or Cust service Is runnng fine all noise normal

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Dighton, Massachusetts 02715

Aimee

Job Details: 10/28/2025

"Found drain pump shorted out the control , replaced drain pump and control Advised customer to raise to replace the rushed hose; used 1 W11399437 (Drain pump) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Somerset, Massachusetts 02726

Aimee

Job Details: 10/28/2025

"Found the thermal fuse open , replaced and tested Advised customer to raise to clean vent also in a shed is where vents; used 1 WP3392519 (Thermal fuse) from stock"

We serviced a

MAYTAG WASHER TL

Model MVW6500MW0

Near Rehoboth, Massachusetts 02769

Aimee

Job Details: 10/28/2025

"Installed latch , Acuator and capacitor Ran diagnostics and spin cycle Used capacitor of ts ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR , used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF3436RV00

Near Taunton, Massachusetts 02780

Aimee

Job Details: 10/28/2025

found the foam coming out of he bottom of French doors cut back .also needs right gasket ; ordrng 1 W10830055 (Gasket) and 1 W11396033 (Light switch)

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/28/2025

Complaint will not drain lock or unlock I found harness has caused smoke damage from sparking out and damaged main control also ordering latch for damaged latch. As well will need control to fully diagnose. ; ordrng 1 W11626074 (Control) and 1 W11670519 (DOOR LOCK) and 1 W11643701 (HARNESS LOWER)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHZ08

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/28/2025

Replaced ice bin tested operations everything working fine no further issues found

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ2

Near Torrington, Connecticut 06790

Mike K.

Job Details: 10/28/2025

"Unit is under 2 yr part warranty, out of labor warranty. Complaint of unit leaking. Found hot water hose leaking at valve, tightened and looks to have stopped. Ran diagnostic cycle twice and no other leaking found, a little splash from filling, raised front legs slightly torn have fill hit less of top of tub. Non errors in history. If continues issues with hose would suggest replacement by hose, valve looks fine.Lower unit all looked good with no signs of leaking except back wall from leaking fill hose."

We serviced a

WHIRLPOOL WASHER TL

Model MVW5430PBK0

Near Torrington, Connecticut 06790

Mike K.

Job Details: 10/28/2025

"Unit is under extended yr rent a center warranty per service bench. Cs had experienced numerous error, water left in unit, not completing cycles before being exchanged with store.F7e1 error code in history, replaced actuator. Ran diagnostic cycles and completed fine. ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER TL

Model MVWB855DC3

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 10/28/2025

Replaced all parts gear case agitator slider and lid lock tested in drain and spin all tested ok ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

We serviced a

MAYTAG WASHER FL

Model MHW5630HC3

Near Worcester, Massachusetts 01605

Glenn

Job Details: 10/28/2025

"Install latch but The screws that go into the door and hold it together, cannot be tightened. Thus the door is separating between the inner and outer halves tried ordering these parts in the past I do not know why we didnt get them order parts. ; ordrng 1 W11316776 (Inner door) and 1 W11316913 (Outer door)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Auburn, Massachusetts 01501

Glenn

Job Details: 10/28/2025

Area code 8/4 flood switch open water was in the drip tray cleared the water out ran dishwasher. No leaks at this time. Customer instruction on proper loading and operation and soap usage tested all OK.

We serviced a

MAYTAG DRYER

Model MED6205RW0

Near Spencer, Massachusetts 01562

Glenn

Job Details: 10/28/2025

Installed motor and blower wheel. Tested ok

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS05

Near Sutton, Massachusetts 01590

Glenn

Job Details: 10/28/2025

Call Anita 774-276-6557 for return visit Pressure equalizes at about 32 psig low side -7varying up and down -12 high side 32 amp draw 1.48 Ran test 4 at test 3 psig -23 hifpgh 32 test 4 -4 high 32 test 5 low -9 high same at 32-34 it appears theres a restriction in the high side at filter. Reference # 21387844 per tech line flush system with nitrogen then replace the filter then flush system with 10 grams of 600 hundred then remove 600 then vacuum and recharge system ; ordrng 1 W11109499 (Filter dryer)

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LW1

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 10/28/2025

Installed new controls and recalibrated machine ran a wash and a spin finding unit is now allowing selections and all operations are working to specs

We serviced a

WHIRLPOOL WASHER FL

Model WFW6605MC1

Near Middletown, Connecticut 06457

Jimmy R.

Job Details: 10/28/2025

"Tested washer due to unit would not always spin out clothing at end of cycle customer would run a drain and spin. Checked for errors and found F5e2 lock failure, f0e1 load wile in a clean washer cycle, cleared errors and ran step 12 checking all steps and unit ramped up and spun right out perfect. Ran another wash cycle then a spin checking drain pump and pump is strong and emptying all water out of tub every cycle. Advised customer I could not duplicate issue and If it happens again to try and record it to see what its doing as of now unit is working properly"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 10/28/2025

"Customer complaint of dryer making noise after running for a while upon first inspection found one of her drum rollers were damaged. Replaced drum rollers and pulley from dryer repair kit . ran unit and after a while started hearing vibration from motor. truck stock motor damaged . ordering new motor and blower scheduled return call with customer. ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower), used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 10/28/2025

"Fiund F3E1 Pressure Sensor Error . Drain Pump Running Continuously. Replaced drain pump from pre Id part. Ran quick wash, unit filled and started wash cycle. Verified proper operation . S Code: S153EB covers p&L . ; dspstn on spec-tagged invntry: 1 W11608056 CONTROL"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS588FIHZ06

Near Springfield, Massachusetts 01151

Chris B.

Job Details: 10/28/2025

Complaint that the unit is only reaching 17*. Found compressor running hot. Partial frost pattern. No signs of leaks. Will order new compressor and all couplings needed.; ordrng 1 W11736670 (Compressor Kit) and 1 W11504431 (Coupler) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

KENMORE WASHER FL

Model 41162411

Near West Springfield, Massachusetts 01089

Chris B.

Job Details: 10/28/2025

Complaint that the washer is not starting any cycle . Found failed drain pump . Quoted for parts and labor. Please call Cel phone call on return 413-519-3219. Collected in full.; ordrng 1 4681EA2001T (Drain Pump)

We serviced a

WHIRLPOOL WASHER TL

Model WTW4655JW2

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 10/28/2025

"Confirmed issue of drain pump constantly running. Removed and replaced control. Reassembled, ran control calibration and tested washer. All operating properly.Washer does fall under serial number range to be covered by S-code S153EB."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS321SDHW08

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 10/28/2025

"Checked and found that switches in separator are bad and will not dispense. Inspected wiring at bottom of door, no visible breaks or damage, all user interface functions operating properly. Quoted customer for repair and saved estimate. Customer wants to think about it and will let us know. Collected for service call on cc."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS0

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 10/28/2025

"Checked and tested, found drain pump not running. Removed kick plate, found drain pump connector not plugged in properly. Inserted connector correctly and ensured it was fully seated. Also found that customer had installed drain pump incorrectly. Corrected. Retested, now operating and draining properly. Collected for service call on cc."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4855HW3

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 10/28/2025

"Customer complained unit randomly drains. Found F3E1 Pressure Sensor Error, S Code: S153EB covers. Parts and Labor. Installed pre id control board. Ran quick wash . Unit filled and started wash cycle. Verified proper operation."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 10/28/2025

"Installed new heater that was ordered. Ran service diagnostics. Unit went through and reset heater heater now working. Used clear door to ensure unit is washing properly, customer had complained about a white residue. Informed her that unit is now working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW4

Near Torrington, Connecticut 06790

Mike K.

Job Details: 10/28/2025

"Unit is under 1yr wp warranty per service bench. Ran diagnostic cycle and no errors in history. Fails when trying to spin, attempts but just hums, found basket stuck. Checked lower unit and gear case has leaked oil. Washplate screw seized. Was able to get tub to turn and ran test, it does spin, sounds like something between tub/basket. ordering gear case assy, agitator/screw, belt and cam. 2x time. Office to contact cs when parts come in to schedule return visit ; ordrng 1 W10752187 (Agitator screw) and 1 W10902814 (Agitator) and 1 W11449840 (Gear case assy) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"

We serviced a

ROPER DRYER

Model RGD4516FW0

Near Cumberland, Rhode Island 02864

Lee

Job Details: 10/28/2025

"Customer states unit does not spin confirmed issue found belt broken and drum felt has fallen off, used hi temp adhesive for felt, replaced dryer repair kit.; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT , used 1 WPY055980 (HI TEMP ADHESIVE), and 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Providence, Rhode Island 02906

Lee

Job Details: 10/28/2025

"Customer states error 8-4, confirmed issue found inlet water hose dripping at brass 90, was able to tighten and stop dripping, explained to customer.; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"

We serviced a

LG WASHER FL

Model wm2455hg

Near Longmeadow, Massachusetts 01106

Chris B.

Job Details: 10/28/2025

Complaint that the washer is not cycling properly. Found failed drain pump. Quoted for parts and labor. Collected in full. Customer asked for Chris to return.; ordrng 1 4681EA2001T (Drain Pump)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Longmeadow, Massachusetts 01106

Chris B.

Job Details: 10/28/2025

Complaint that the dishwasher is leaking water from the bottom left corner. ; used 1 W11483553 (GASKET) from stock

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW3

Near Providence, Rhode Island 02906

Lee

Job Details: 10/28/2025

"Customer states unit continues to drain, confirmed issue found error message for pressure sensor, need to order and replace controlTuesday pm; ordrng 1 W11608056 (Control)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ11

Near Warwick, Rhode Island 02889

Lee

Job Details: 10/28/2025

Installed parts tested okay

We serviced a

MAYTAG WASHER TL

Model MVW7230HC1

Near Hampden, Massachusetts 01036

Chris B.

Job Details: 10/28/2025

Complaint that the washer is making a loud rumbling noise. Found loose screw on the rotor side. Adjusted and tightened and ran a quick diagnostic cycle and all working normal.

We serviced a

WHIRLPOOL DRYER

Model WGD4950HW2

Near Hampden, Massachusetts 01036

Chris B.

Job Details: 10/28/2025

Complaint that the dryer is making multiple noises. Found clicking on the bearing not staying attached. Found noises on the motor and blower. Will order parts for a return visit.; ordrng 1 WP694089 (Blower Wheel) and 1 279827 (Motor) and 1 279441 (Front Bearings) and 1 W11415783 (Seal)

We serviced a

MAYTAG WASHER FL

Model MHW5630HW3

Near East Longmeadow, Massachusetts 01028

Chris B.

Job Details: 10/28/2025

Replaced all parts and after diagnostic cycle control board work at all settings. Washer running normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVB01

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 10/28/2025

"Removed and replaced filter housing and button. Tested, dispenser now flowing well and operating properly. Checked all water line connections, no leaks."

We serviced a

GE REFRIGERATOR FDB

Model ZIS420NXB

Near Franklin, Massachusetts 02038

Aimee

Job Details: 10/28/2025

Defrosted evap completely through jumping out harness at board . Spoke to Mike about Tstat need to cut out to test no diagnostics.mike want to be there for repair Part at shop tagged ; saved tckt

We serviced a

WHIRLPOOL WASHER TL

Model MVWC565FW3

Near Coventry, Connecticut 06238

Gary V.

Job Details: 10/28/2025

Inspected and found cam stripped and agitator stripped from being overloaded with dog beds. Will order parts and call for return date.; ordrng 1 W11550891 (Agitator) and 1 W10528947 (Tub hub)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Ellington, Connecticut 06029

Gary V.

Job Details: 10/28/2025

"Customer canceled, said he will call into office if needs us out."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS325SDHZ13

Near Seekonk, Massachusetts 02771

Aimee

Job Details: 10/28/2025

Installed new motor and coupler And tested complete

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF606ESS01

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/28/2025

Unit not cooling

We serviced a

WHIRLPOOL FREEZER

Model wzf34x20dw06

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/28/2025

Replace compressor verified frost pattern on evaporator is going all the way across down to five runs down the core and continuing to grow upon departure. No further issues found used combustible gas leak detector to check for leaks. No leaks found using combustible gas leak detector.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF3536SZ00

Near Scituate, Rhode Island 02831

Lee

Job Details: 10/28/2025

"Customer states unit dispenses water slowly, confirmed issue, found okay pressure with filter removed, recommended new filter"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Johnston, Rhode Island 02919

Lee

Job Details: 10/28/2025

"Installed capacitor, calibrated okay, but when starting regular cycle would not respond, does not start or try to start, spoke to techline 21391525, ran multiple test, determined faulty control; ordrng 1 W11629601 (Control)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Clover, South Carolina 29710

Mitch H.

Job Details: 10/28/2025

Checked and found cold water valve stuck open. Would not close. Quoted customer for replacement of valve assembly. Customer approved. Ordering valve. Collected full amount on cc. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11513255 (Valve)

We serviced a

WHIRLPOOL WASHER TL

Model MVW7230HW1

Near Millbury, Massachusetts 01527

Glenn

Job Details: 10/28/2025

Replaced control for communication error but we are still waiting for the UI Board. Call customer when part arrives ; O-emld tckt

We serviced a

WHIRLPOOL WASHER TL

Model WTW4855HW3

Near Simsbury, Connecticut 06089

Gary V.

Job Details: 10/27/2025

"Inspected and found unit drain pump running and faulting on pressure system, needs main acu replaced, will order and return.; ordrng 1 W11607637 (Main control board)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Farmington, Connecticut 06032

Gary V.

Job Details: 10/27/2025

"Inspected and found upper rack parts broken, replaced and cycled, tested fine."

We serviced a

MAYTAG WASHER TL

Model MVW6200KW2

Near Suffield, Connecticut 06093

Mike K.

Job Details: 10/27/2025

Replaced harness assy w/added clip. Ran diagnostic cycle fine.

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GBS0

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 10/27/2025

"Found new tub is damaged, took photos, reordering tub to be delivered to cs, instructed to look at tub for damage and call us when recieved in good condition.; ordrng 1 W10713320 (Tub assy)"

We serviced a

GE REFRIGERATOR SXS

Model CSX22GLG

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 10/27/2025

Customer complained unit running but not cooling. Found compressor running but no frost pattern. Found hole worn in old style evaporator. Needs new evap. Found evaporator no longer available. Informed customer unit is not repairable. Collected trip fee via Check. Customer asked if we could call Duke for her. Informed her we can send her the invoice she needs to her email. She will have to contact Duke power herself.

We serviced a

MAYTAG DRYER

Model MED4500MWO

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 10/27/2025

Customer complained timer broken. Confirmed complaint. Replaced timer with pre Id ts. Ran unit to verify proper operation.

We serviced a

WHIRLPOOL WALL OVEN DBL

Model KOEC530PSS00

Near Denver, North Carolina 28037

Ryan S.

Job Details: 10/27/2025

"Upon arrival tried to pull unit out. Found could only get halfway out. Was able to get to ACU on left side. Test p5 connector found low fan speed getting only 89v , found no dc voltage from p4 connector. Ordering ACU and 2nd man to help pull unit out on return call. Informed customer office will call to schedule return call. ; ordrng 1 W11448962 (Acu control board)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Waterbury, Connecticut 06706

Jimmy R.

Job Details: 10/27/2025

"Installed all parts and tested oven finding oven now heating up and working to specs. Customer informed me top burners not lighting inspected burners and found left rear ignition not lighting correctly causing it to not light tried to remove but burner heads are rusted out and not coming off will need to replace all and drill them out will order whats needed and return needing extra time. Parts tentative p/a ; ordrng 2 WPW10515455 (Burner head)s and 1 WPW10515454 (Burner head) and 1 WPW10515453 (Burner head) and 1 WPW10183369 (Cap left rear) and 1 W10620480 (Grates) and 12 WP3368921 (Screws)s, states that autho needed"

We serviced a

WHIRLPOOL WASHER TL

Model NTW4516FW4

Near Springfield, Massachusetts 01105

Mike K.

Job Details: 10/27/2025

"Unit is under 1yr wp warranty. Unit is being used attached to kitchen faucet and just one water line. When plugged in unit is in manual drain. Allowed to finish. Switched cycle to tap cold. Ran diagnostic and filled fine on cold, completed diagnostic.F8e1 and F0e5 ( long fill and out the f balance load) only errors in history. Cleared and ran normal, auto level cycle on tap cold. Filled and went into agitation fine.Instructed that if used like this to me boy use cold water and set unit to tap cold."

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Springfield, Massachusetts 01108

Mike K.

Job Details: 10/27/2025

"Stacked dryer, unit had fallen off of washer and then would turn on, but not tumble. Verified as I could hear compressor turn on and then motor would not start. Turned by hand a couple times and was stiff, now unit starts and is tumbling fine. Belt may have footed moves and tight, but operating now. Verified heating ( ventless dryer). A piece had come off of filter dousing, a flip door that blocks vent when filter is out, replaced door using part from new assy. Ran in normal and timed dry and verified operation."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS325SDHZ08

Near Longmeadow, Massachusetts 01106

Mike K.

Job Details: 10/27/2025

"Icemaker not working. Icemaker would not run harvest test. Replaced icemaker and new unit performed harvest cycle, filled properly. Cs to monitor.; used 1 W11700250 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 10/27/2025

Complaint that the washer is not cycling at all. Found error code F1E1. Found failed harness wire. ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

WHIRLPOOL RANGE

Model WFES5030RZ0

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 10/27/2025

Complaint that the stainless steel end caps are breaking off and loose. Found caps on the bullnose trim piece starting to loose its strength and cracking. Customer will contact Whirlpool due to being a brand new unit and customer mentioned this part should be a metal part instead of plastic. ; saved tckt

We serviced a

GE REFRIGERATOR FDB

Model GNE25JMKGFES

Near Worcester, Massachusetts 01609

Glenn

Job Details: 10/27/2025

Found compressor running but not cooling. Has a Freon leak repair declined. Deborah from the office collected payment over the phone $ 129

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS321SDHZ13

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 10/27/2025

Return to install new damper and UI control set temperatures for customer to lower verified proper operation

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Waterbury, Connecticut 06706

Jimmy R.

Job Details: 10/27/2025

Ran unit and checked for errors in diagnostics found F9e1 long drain. Ran a wash cycle and unit washed and ran but would not drain water out fast enough causing error. Replaced faulty drain pump and unit is now operating to specs ; used 1 W11412291 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ2

Near West Hartford, Connecticut 06119

Gary V.

Job Details: 10/27/2025

"Installed new drain pump and ran diagnostics test, tested fine."

We serviced a

MAYTAG WASHER TL

Model MVWC565FW1

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 10/27/2025

"Tested washer and found when running a wash cycle unit would make a grinding noise coming from Gearcase area, ran a self test cycle and found Agitator spinning when tub would spin hub faulty. Tried to remove agitator and I could not get it off, will order parts needed to fix issues all parts tentative p/a ; ordrng 1 W11454734 (Gearcase) and 1 W11550891 (Agitator) and 1 W10528947 (Hub) and 6 WP8533953 (Screws)s"

We serviced a

MAYTAG WASHER TL

Model MVWB865GW0

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 10/27/2025

"Tested unit and found washer would not start a cycle unit would beep and never let any selections happen, ran diagnostics and found errors F5e1 lid switch is up an at fault f2e1 stuck button tried running a self test and unit would just lock and unlock then beep when trying to restart. Tested lock and found lid lock faulty not allowing any selections and starting , replaced lock and unit is now washing and operating to factory specs"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF3236RW00

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 10/27/2025

Checked over unit and found fridge door gaskets ripped on top and bottom magnets where showering causing it to not seal. Replaced gaskets and heated to seal against cabinet checked cooling and noticed unit set to -6 degrees advised that was to cold and when I set it to 0 it would go right back to -6 reset control and unit is now adjusting and reading correct temps. All operations are now working to specs

We serviced a

WHIRLPOOL WASHER TL

Model WTW6120HW2

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 10/27/2025

Complaint that the washer wouldnt start any cycle. Found failed lid strike. Replaced part with TS# W11457841 and unit working normal.; used 1 W11457841 (STRIKE) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Raynham, Massachusetts 02767

Aimee

Job Details: 10/27/2025

"Found leaking from wash pump , replaced and tested Took photo of tag on pump says I dint have ; used 1 W11416362 (Washpump) from stock"

We serviced a

WHIRLPOOL RANGE

Model JGRP436WP02

Near Raynham, Massachusetts 02767

Aimee

Job Details: 10/27/2025

Found the oven sensor re was 1037Needs oven sensor and possible needs appliance manager was just replaced 2023.Explained to cut might need appliance manager and or harness; ordrng 1 WPW10131825 (Oven sensor)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS342FIAW02

Near Burrillville, Rhode Island 02826

Lee

Job Details: 10/27/2025

"Customer states icemaker stopped working, confirmed issue, found only 103 volts at icemaker, checked at emittter board found 120 coming in but only 103 going out. Need to replace emitter board. Returning Friday am; ordrng 1 W11629974 (Emitter board)"

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDM0

Near North Smithfield, Rhode Island 02896

Lee

Job Details: 10/27/2025

"Customer states unit leakedConfirmed issue found heavy suds in unit when running, removed all suds, found no leaks."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/27/2025

Complaint F3E1 Pressure Sensor Error or Drain Pump Running ContinuouslyS Code: S153EBEective Dates: 2/12/2025 - 12/31/2025Parts and Labor Top Load Washers: CC01xxxxx - CD35xxxxxStacked Laundry: MC01xxxxx - MD35xxxxx I performed a calibration process on control verified pressure hose is not crimped pinched sliced or perforated or clogged. Ordering main control that is on special order backorder Office to call customer when part comes in.; dspstn on spec-tagged invntry: 1 W11608056 CONTROL

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHM13

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/27/2025

"Complaint water leaking all over floor forming into a giant ice cube in the bottom of the freezer section. I found ice maker fill tube funnel was not positioned properly, causing water to shoot everywhere whenever icemaker would cycle leading to water cooling in the bottom and sides and back wall of freezer compartmentleading to water leaking on floor. I adjusted filter tube funnel and tube repositioned, zip tie, and tube tested operations no further leaking from abnormal locations found. Cleaned all ice from the walls and floor. No further issues found with refrigerator or reported by customer at this time. Drain is clear in the freezer evaporator compartment."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRQC7836RZ

Near Clover, South Carolina 29710

Mitch H.

Job Details: 10/27/2025

"Disassembled RC interior. Removed and replaced dual water valve. Reassembled, tested, water dispenser still dripping. Called tech line spoke to Chris case# 31361791. He said the only thing that might cause that other than the valve would be low water pressure. No other parts to replace. Noticed flow from dispenser was low. Tested dispenser with filter in and with filter removed. No change in flow. Informed customer of tech line suggestion. Advised him to have pressure checked."

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LC1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 10/27/2025

"Arrived, spoke with customers daughter, customer not home. She said another company was out last week, ordered part and would be coming back. Took picture of model and serial tag. Checked suspension, all good. No other service performed. Advised customer that if other company had already ordered parts they would need to complete repair."

We serviced a

MAYTAG LAUNDRY CENTER

Model MHWC7500YW0

Near Worcester, Massachusetts 01608

Glenn

Job Details: 10/27/2025

Installed parts door lock and switch tested all ok at

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHZ05

Near Cumberland, Rhode Island 02864

Lee

Job Details: 10/27/2025

"Installed valve, still found no pressure, necked and found no incoming water, explained to customer."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX988SIBM03

Near Taunton, Massachusetts 02780

Aimee

Job Details: 10/27/2025

Installed compressor found leak Replaced compressor and charged up Replaced ui and control Cust has full of food 48 hours to cool

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHZ07

Near Taunton, Massachusetts 02780

Aimee

Job Details: 10/27/2025

Informed customer 129 due today Intalled compress and charge Cust refused to pay or sign Never called we where coming late Cust upset I was training

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHM12

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 10/27/2025

Returned to install new fan motor and fill tube kit. Ran icemaker and no water dripping.verified proper operation.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4855HW3

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 10/27/2025

"Found no fill/ long fill error. Found valves ok, replaced pre id control board.After Instaling new board unit started draining by itself. Waited 5-10 min and draining stopped. Tried to start a load and draining started again . No issue with pressure hose. Ordering new control board. Called Jenn to inform of faulty part. Schedule return w customer. ; ordrng 1 W11607637 (Control board)"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LZ4

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 10/27/2025

"Customer complained bake igniter not working. Checked igniter and found constant 54v to igniter. Found main control not sending proper voltage to inviter. Found dsi board sending 54v even when it shouldnt. Ordering dsi , main control and igniter. Schedule return call with customer.; ordrng 1 W10898291 (Dsi board) and 1 W11620561 (Control board) and 1 W11524031 (Igniter)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX988SIBM03

Near Taunton, Massachusetts 02780

Lee

Job Details: 10/27/2025

Helper on the job

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHZ07

Near Taunton, Massachusetts 02780

Lee

Job Details: 10/27/2025

"Installed compressor, pressurized to 250 psi held pressure, vacuumed charged, observed proper operation ; used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS325SDHZ14

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/27/2025

Complete fresh food door is hitting cabinetry liner is not closing have to forcibly push really hard to get door to close. Have tried to adjust fresh food door manually at hinge area unsuccessfully. Freezer door is also worked rubbing against liner not closing properly either in one specific section will need freezer door and fresh food doors as well as handles as both handles. Have scratches on the handles. customer stated they are leaving Monday to go out of country will not be back till January.; ordrng 1 W11123099 (Handle) and 1 W11652977 (Door SS) and 1 W11123099 (Handle SS) and 1 W11652980 (Door SS) and 1 W11505710 (Hinge)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS325SDHB08

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/27/2025

Complaint not dispensing water not making ice. I found icemaker had failed would spend a little bit making a loud screeching noise as it was attempting to turn itself. Also found water inlet valve not functioning. Replaced water inlet valve assembly tested operations no further issues reported by customer at this time; used 1 W11700250 (ICEMAKER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF3536SZ01

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 10/27/2025

"Went through a diagnostics cycle, icemaker harvest page 76 and 77 of the service guide no codes anywhere icemaker, cycled and filled with water with no issues no error codes displaying at the end of the test cycle. Either icemaker is turned on at user interface. unit exited itself out at the end of the cycle ordering main control, ice bucket, user interface, and icemaker. If this does not fix it, well order a door and side user interface as well. parts are on back order special order. Will call when parts come in.; ordrng 1 W11782398 (Control main) and 1 W11768007 (Ice ui) and 1 W11727981 (Ice container) and 1 W11727980 (Ice maker)"

We serviced a

MAYTAG DRYER

Model MDE5500AYW

Near Fort Mill, South Carolina 29715

Jonathan J.

Job Details: 10/27/2025

"Complete dryer will not turn on. Will not heat properly. Makes horrible noise when it is on. I found idler pulley is locked up. Found roller pulleys. Also locking up as well as heating element is open. Found receptacle in the wall is sparking in the wall, Im leaving dryer unplugged, customer will need electrician to fix receptacle and power cord as power cord is melted as well slightly due to excessive heat buildup on prongs, I can hold power cord a specific way and incoming voltage will be proper and unit turns on fine operation is loud and without heat. Ordering element, idler arm idler pulley roller. Everything else is working fine.; ordrng 4 12001541 (Roller)s and 1 WP33002535 (Belt) and 1 WP354987 (Ring) and 1 WP6-3700340 (Wheel) and 1 WP6-3705180 (Arm) and 1 WPY308612 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF3236RZ00

Near Rock Hill, South Carolina 29730

Jonathan J.

Job Details: 10/27/2025

"Complaint not making ice not dispensing water properly either. I found unit barely trickling with filter installed after removing filter. Unit has a full stream of water dispensing. Put icemaker in test mode, icemaker cycled and filled with water to appropriate water level with filter still removed. Replaced icemaker as a precaution left water valve with customer."

We serviced a

WHIRLPOOL DRYER

Model WED7500GW0

Near Rock Hill, South Carolina 29730

Jonathan J.

Job Details: 10/27/2025

Complaint driver making loud squealing noise. The second it is turned on. I found idle police is completely locked up and needs to be replaced. Customer declined repair today as they get paid on Friday.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRB322DMBW00

Near Cumberland, Rhode Island 02864

Lee

Job Details: 10/27/2025

Customer will call to reschedule ;

We serviced a

WHIRLPOOL ICEMAKER

Model WUI95X15HZ02

Near Charlotte, North Carolina 28203

Mitch H.

Job Details: 10/27/2025

Checked and found that ice machine was not plugged into condensate pump. Plugged in. Ice maker now powers on and all functions test good.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Johnston, Rhode Island 02919

Lee

Job Details: 10/27/2025

Rescheduled to tomorrow last call; schdld next appmnt for 10/28 TUE PM

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW3

Near West Hartford, Connecticut 06119

Gary V.

Job Details: 10/27/2025

"Inspected and found unit faulting on pressure system and drain pump running, replaced main control and ran diagnostics test, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W11608056 CONTROL"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Simsbury, Connecticut 06070

Gary V.

Job Details: 10/27/2025

Part invoice not in list #67675411. Inspected and found broken drain pump. Replaced with new drain pump and cycle tested fine.; used 1 W11412291 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Windsor, Connecticut 06095

Gary V.

Job Details: 10/27/2025

"Inspected and found h2o fault, cycled unit and it did fill with water so valve checks good, possible wash pump/sensor or control failing, will order parts and call for return date.; ordrng 1 W11535094 (Water inlet assy) and 1 W11460945 (Wash pump) and 1 W11672039 (Main acu) and 1 W11410464 (Turb sensor)"

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