We serviced a
MAYTAG RANGE
Model MGR5765QBD
Near Franklin, MA 02038
Aimee Z.
Job Details:
12/10/2024
Found the burner tube and inside stove cavity rusted out.Needs burner tube with igniter. Burner tube is nlaCust buying new range
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Blackstone, MA 01504
Aimee Z.
Job Details:
12/10/2024
Found nail in blower wheel and pully wheel needed to be replaced belt and bearing where good .Called to ask Mike if I could take from 67 kit to finish job.Installed and tested complete; used 1 279640 (IDLER PULLEY) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killingly, CT 06239
Glenn
Job Details:
12/10/2024
"Ice bucket not dispensing ice cubes auger broken and bucket is cracked orde4 part ; rqstng P&A on 1 WPW10558424 (Ice bucket), dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Killingly, CT 06241
Glenn
Job Details:
12/10/2024
"Icemaker is not getting voltage tested should have 12 V at icemaker found voltage at the bottom left connector to the icemaker, ohmed out harness through the door no continuity order door assembly ; ordrng 1 LW11026425 (Freezer door stainless steel)"
We serviced a
GENERAL ELECTRIC WASHER
Model GFW550SSN5WW
Near Pomfret, CT 06259
Glenn
Job Details:
12/10/2024
CUSTOMER IS GOING TO NEED A BELLOW HES GOING TO CALL for another dispatch and repair Installed control and drain pump tested found black drain hose on drain pump dripping adjusted clamp tested all ok took pic and video washer tested all ok
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Hampton, CT 06247
Glenn
Job Details:
12/10/2024
Washer will not operate goes from sensing to done. Actuator & capacitor have been replaced order parts control and harness ; ordrng 1 W11543994 (Control) and 1 W11569161 (Harness)
We serviced a
JENN-AIR RANGE
Model JES1450FS2
Near Sturbridge, MA 01566
Lee
Job Details:
12/10/2024
"Customer states left front burner stays on high doesnt always go to lowConfirmed complaint, need to order and replace inf. Switch W11129442, returning Friday pmW11129442 89.03 Friday ; ordrng 1 W11129442 (switch-inf)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Watertown, CT 06779
Andre
Job Details:
12/10/2024
Ck unit and found unit not filling or draining check under unit and found harness bitten by rodents inform customer warranty wont cover rodents damage unit need a whole harness. Rodents bitten a few of the wires harness
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AD1
Near Blacksburg, SC 29702
Mitch H.
Job Details:
12/10/2024
Checked and found no ice being produced. Checked and ensured valve operating correctly. Requesting P&A for user interface. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 5304530933 (User interface)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waterbury, CT 06708
Andre
Job Details:
12/10/2024
Ck unit upon arrival install lock and harness and same issue happening unit would run and motor would shut off for some period. Sump Motor was replace also control and harness with lock and same issue customer is frustrated and will go back to store for replacement
We serviced a
LG WASHER
Model WT7305CV
Near Huntersville, NC 28078
Ryan S.
Job Details:
12/10/2024
Customer complained unit wont turn on sometimes. Found unit has haptic style start button. Unit getting proper voltage. No loose wires. Quoted for pcb replaced. Customers denied repair. Collected trip fee.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Agawam, MA 01001
Mike K.
Job Details:
12/10/2024
"Unit is under 1yr wp warranty per service bench. Was beeping after second wash after last visit. Was turned off at breaker. Catch tray full. Pulled out and cleaned tray, breaker turned green n and ran normal cycle.Cs did not know about catch tray or that of position of items were just right the spray could bounce and go under door and collect in tray. Ran for 30 minutes empty and no water in tray. Did find water in the unit slightly heavy to the front, raised unit to have it slightly tipped back as recommended by whirlpool. this can help prevent surging into catch pan."
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF2A
Near Ludlow, MA 01056
Chris B.
Job Details:
12/10/2024
Complaint that the dishwasher is not draining nor operating properly. Found touch panel issues. Will need touch panel and UI. Will put in parts for approval.; rqstng P&A on 1 A18195209 (Control Panel Assembly) and 1 5304528982 (UI Panel Control)
We serviced a
KENMORE REFRIGERATOR
Model ="106.41152211"
Near Palmer, MA 01069
Chris B.
Job Details:
12/10/2024
Complaint that the refrigerator is not cooling properly. Found unit in the garage where cold weather will affect the internal cooling. Starting to some frost pattern in the evaporator but cannot determine if the unit has cooling issues due to location temperature. Collected trip fee.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Charlotte, NC 28270
Jonathan J.
Job Details:
12/10/2024
Complaints in a fresh food zone freezer is cooling just fine and making ice with no issues. I found unit as a single E app unit found evaporator is completely frozen over. I defrosted freezer I suspect door may have been left open leading to issue. Advise customer that if issue returns or reoccurs within a month I will need the harness and motor.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ2
Near Springfield, MA 01108
Jorden
Job Details:
12/10/2024
"Arrived and installed ACU, ran auto test mode and calibration cycle. Unit operating as designed."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Springfield, MA 01108
Jorden
Job Details:
12/10/2024
"Arrived and installed lid latch, tested fine. ; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK"
We serviced a
KITCHENAID WALL OVEN
Model KEBS207BSS01
Near Spencer, MA 01562
Lee
Job Details:
12/10/2024
"Customer states door broke, she slipped and injured herself as well as damaging door, part number W10587571 is no longer available, informed customer of my findings, Collected 129W10587571 outer door"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Leicester, MA 01524
Lee
Job Details:
12/10/2024
"Customer has multiple concerns, door falls down abruptly, and LEDs in user interface no longer light upConfirmed both issues, replaced hinges and door with user interface, verified all work properly, showed customer.; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Grafton, MA 01536
Lee
Job Details:
12/10/2024
"Customer states unit trips breaker occasionally, happens at random, not during certain time or cycle, is able to run again after resetting. Customers breaker is arc fault.Inspected wire nuts in terminal box found okay, wire harness for unit inspects okay, entered diagnostics, found no error message, ran auto test to completion with amp meter attached, found proper amps through out cycle. Contacted whirlpool techline 7740502331, had be sent customer service pointer w11525530 to follow up on arc fault nuisance tripping, unit is working properly, pulling 7 amps on average washmotor, heater 4amps, all other operations pulling under 1 amps."
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Grafton, MA 01519
Lee
Job Details:
12/10/2024
"Installed part, noticed pinched wire , fixed wire, tested okay, showed customer unit now lights properly."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Westfield, MA 01085
Mike K.
Job Details:
12/10/2024
"Unit is under 1yr additional rent a center warranty per service bench. Complaint of motor running constantly. Unplugged on arrival. Plugged and unit went into manual drain. Allowed to complete. Went through diagnostic cycle, no cold water, valve is humming. Removed cold waterline, no water flow, house supply drain issue.Unit empty and pressure hose clear, not went back into manual drain ordering control for pressure sensor issues, but will also need cs to correct water supply issue.Office to contact cs when parts come in to schedule return ; ordrng 1 W11603811 (Control)"
We serviced a
LG WASHER
Model WM3488HW
Near Belchertown, MA 01007
Chris B.
Job Details:
12/10/2024
"Complaint that the combo is not draining. Found bad drain pump and found the door boot compromised and breaking apart. Ran drain and spin and drain pump sounds rough. Customer had this issue last year. Quoted for parts and labor. Will order parts for a return visit.; ordrng 1 MDS63939301 (Door Boot), dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KBS2
Near Somers, CT 06071
Gary V.
Job Details:
12/10/2024
"Concern is no heat. Inspected and ran thru diag and heater did not come on, ohmed heater circuit and tested closed, main acu no longer sending voltage to heater, will submit estimate and call for return date.; rqstng P&A on 1 W11646927 (Main acu)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Enfield, CT 06082
Gary V.
Job Details:
12/10/2024
"Inspected and found door switch broken, replaced and cycled, tested fine.; used 1 W11384469 (Door switch) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Worcester, MA 01602
Lee
Job Details:
12/09/2024
"Customer states unit trips breaker occasionally Unable to duplicate customers concern, ran unit on sense, timed, with wet clothes unit never pulled more than 23 amps unit is on a 30 amp breaker, disassembled unit inspected wiring and components, all check okay, advised customer it is likely her breaker is losing efficiency and needs replacement"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Worcester, MA 01604
Lee
Job Details:
12/09/2024
"Customer states unit does not fill up with enough waterRan diagnostics found error message for long fill, checked and found hot water was off, explained to customer this washer needs both cold and hot valves open to operate properly"
We serviced a
WHIRLPOOL RANGE
Model AGR6303MMB0
Near Springfield, MA 01109
Jorden
Job Details:
12/09/2024
"Arrived and found with model/serial there is a 1 year warranty through rent-a-center. Found error F1E0, F1E1, in display, contacted tech support since error codes are not listed in tech data and was deemed the control to be replaced. SR #7740493252; rqstng P&A on 1 W11620526 (ACU)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB10
Near Sutton, MA 01590
Glenn
Job Details:
12/09/2024
Fridge is in warranty Found right side door swings open very fast and bounces back. Tried adjusting door it didnt fix the issue. Order parts encoder and for fresh food door ; ordrng 1 W11399415 (Right side hinge with bottom cam) and 1 W11398787 (Top cam) and 1 W11505709 (Top hinge)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMW1
Near Holden, MA 01520
Lee
Job Details:
12/09/2024
"Customer states unit fills and drains, dishes do not clean, and does not hear water sprayingConfirmed complaint, ran unit tested found wash motor was not running, did find proper voltage, replaced off truck stock , ran diagnostics cleared all error messages showed customer unit is now working properly ; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Belchertown, MA 01007
Chris B.
Job Details:
12/09/2024
"Complaint that the refrigerator is not cooling properly. Found evaporator side iced up and not defrosting. Found multiple issues, control board, motor fan, touch panel, harness. Customer realizes the work involved and decided to look into another unit. Collected trip fee."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Watertown, CT 06779
Andre
Job Details:
12/09/2024
Ck unit upon arrival and found unit making noise. Remove top and found screw sticking out loose tighten down screw and ran unit and unit now working and no more noise
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Belchertown, MA 01007
Chris B.
Job Details:
12/09/2024
"Replaced all parts and washer running normal. Found lid cracked and the left corner in the hinge. Will put in part for approval. ; rqstng P&A on 1 W11259006 (Lid Top), dspstn on spec-tagged invntry: 1 W10754448 CLUTCH and 1 W11393685 GEARCASE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Enfield, CT 06082
Gary V.
Job Details:
12/09/2024
"Inspected and found wash pump making noise and main acu no longer sending voltage for heat, will submit estimate and call for return date.; rqstng P&A on 1 W11637581 (Main acu) and 1 W11613479 (Wash pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Enfield, CT 06082
Gary V.
Job Details:
12/09/2024
Installed new module and tested fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, MA 01129
Jorden
Job Details:
12/09/2024
Arrived and found unit fully functional and in good condition with proper cooling. Unit operating as designed.
We serviced a
GE DRYER
Model n/a
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
12/09/2024
Found belt broke. Quoted 223$ replaced belt from ts. Collected via card . ; used 1 137292700 (BELT) from stock
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Belchertown, MA 01007
Chris B.
Job Details:
12/09/2024
Complaint that the unit would stop too soon. Ran diagnostic tests and found no issues with the. Found wrinkle prevention was on. Mentioned to the customer to run a few loads and see if any issues arise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bristol, CT 06010
Andre
Job Details:
12/09/2024
Ck unit upon arrival customer stated unit not making ice. Ran diagnostic on unit and found ice maker cycling but no water. Ran filters multiple time and not water check fill tube at ice maker and found no ice at filter tube.remove union at bottom hinge and ran fill test and water comes to bottom hinge. Tube frozen within door inform customer door would need to be replace possible voided insulation customer will think over repair or possible purchase warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Bristol, CT 06010
Andre
Job Details:
12/09/2024
Ck unit upon arrival and customer had unit already pulled out from wall. Install parts and found excessive amount of ice accumulation on freezer evaporator defrost all ice and inform customer 24hr for proper operation ; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP
We serviced a
MAYTAG WASHER
Model mvw7230hw1
Near Westfield, MA 01085
Mike K.
Job Details:
12/09/2024
"Unit is under 1yr wp warranty per service bench. Complaint of loud noise, seems to be when filling. Had cs run machine and noise is water hammering. Suggested water hammer arresters, let run and verified unit working properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Enfield, CT 06082
Gary V.
Job Details:
12/09/2024
"Inspected and found ice maker broken mid cycle, replaced with new ice maker and please allow 24-48 hours for ice production.; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS09
Near Charlotte, NC 28210
Caleb
Job Details:
12/09/2024
"Replaced doors, u it checks fine."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Worcester, MA 01609
Lee
Job Details:
12/09/2024
"Customer states door will not shut latch stuck in locked position Confirmed complaint, found door latch broken, replaced with pre I.d part, cleared error codes, started cycle verified unit now working properly."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Worcester, MA 01605
Glenn
Job Details:
12/09/2024
Tested found slow or no fill error code removed cold water hose and found no cold water at faucet on the wall to washer. Customer instruction needs plumber to fix valve
We serviced a
KENMORE DRYER
Model ="110.64086202"
Near Amherst, MA 01002
Chris B.
Job Details:
12/09/2024
Complaint that the dryer is not turning. Found bad door switch. Did a bypass and motor receiving proper voltage but not turning. Customer mentioned about a loud bang. Found bad motor. Quoted for parts and labor. Customer prefers not to fix due to expense. Collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01002
Chris B.
Job Details:
12/09/2024
Replaced control board and ran a few cycles and unit responding normal.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Shrewsbury, MA 01545
Lee
Job Details:
12/09/2024
"Customer states cycle does not work properly Confirmed customer concern, found gearcase leaking water underneath, rusted out many components, need to replace gearcase slider rotor stator, also washplate will need to be cut out. Will need two time slots.; rqstng P&A on 1 W11449841 (Gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (Slider) and 1 W10915701 (rotor) and 1 W10902814 (washplate)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Worcester, MA 01602
Lee
Job Details:
12/09/2024
"Customer states unit trips breaker occasionally Unable to duplicate customers concern, ran unit on sense, timed, with wet clothes unit never pulled more than 23 amps unit is on a 30 amp breaker, disassembled unit inspected wiring and components, all check okay, advised customer it is likely her breaker is losing efficiency and needs replacement"
We serviced a
SAMSUNG REFRIGERATOR
Model RF24BB6200QLAA. 02
Near Sharon, MA 02067
Aimee Z.
Job Details:
12/09/2024
Found the support to the icemaker broken and causing the door not to close.Also the cover to icemaker is missing brokenExplained might not be covered Sent in photos ; rqstng P&A on 1 DA61-15174A (Cover)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM2
Near Mansfield, MA 02048
Aimee Z.
Job Details:
12/09/2024
Found leaking from the sump seal.Cust buying new
We serviced a
SAMSUNG WASHER
Model WA50T5300AC/US 01
Near Blackstone, MA 01504
Aimee Z.
Job Details:
12/09/2024
Found needs new suspension rods; rqstng P&A on 4 DC97-16350U (Suspension rods)s
We serviced a
WHIRLPOOL RANGE
Model WML55011HB07
Near Douglas, MA 01516
Glenn
Job Details:
12/09/2024
Installed parts tested all ok it is heating perfectly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Springfield, MA 01109
Jorden
Job Details:
12/09/2024
Arrived and found ice maker getting stuck in harvest mode and not rotating back. Replaced ice maker and tested fine. ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Springfield, MA 01107
Jorden
Job Details:
12/09/2024
"Arrived and found unit heating as designed, removed a wad of lint from the vent boot. Informed customer if the washer doesnt spin out clothes or the dryer has poor venting long dry times can occur. Unit tests fine. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Gastonia, NC 28056
Mitch H.
Job Details:
12/09/2024
"Disassembled, removed and replaced pump/motor assembly. Tested dishwasher and checked for leaks. Operating properly with no leaks.; dspstn on spec-tagged invntry: 1 W11613479 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Rock Hill, SC 29730
Brandon
Job Details:
12/09/2024
Complaint unit is not powering on. Tested outlet and outlet tested fine. Customer does have unit hooked to a gfci outlet. Said they would change outlet before I install control and ui. Ordering both for repair. Please let customer know when we can return.; ordrng 1 W11316623 (Ui) and 1 W11550649 (Control)
We serviced a
WHIIRLPOOL WASHER
Model WTW5057W0
Near Mooresville, NC 28117
Johnny
Job Details:
12/09/2024
Warranty verified by receipt. Broken wire on harness. Attempted to fix. Needs ; ordrng 1 W11643701 (Harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRQC736RPS00
Near Cherryville, NC 28021
Ryan S.
Job Details:
12/09/2024
Customer had door delivered to their house to install due to dent in door. took pictures of dent and door . inspected new door that was delivered. Customer had not looked at new door. Opened new door and new door was also dented in shipping. ordering new door. informed customer to be sure to inspect new door when it comes in. Call the office to inform if door is ok or not to schedule return call. ; ordrng 1 W11734730 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Gastonia, NC 28056
Mitch H.
Job Details:
12/09/2024
"Checked and found ice maker stuck halfway through harvest. Would not complete cycle. Removed and replaced ice maker. Reinstalled assembly, tested, ice maker cycled and filled correctly."
We serviced a
WHIRLPOOL KITCHEN
Model WDF341PAPM2
Near Belmont, NC 28012
Mitch H.
Job Details:
12/09/2024
Checked and found door strike bent and deformed. Attempted to straighten strike with no success. Could not get it to line up and engage properly. Checked part availability and scheduled return for 12/17 PM; ordrng 1 WPW10544004 (Strike)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Mooresville, NC 28117
Johnny
Job Details:
12/09/2024
"Broken wire to drain pump. Damaged drain pump housing, replaced drain pump and wire harness, ran automatic service cycle, no error codes,unit working as designed.; used 1 W11643701 (HARNESS LOWER), and 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/09/2024
7-1 error code I found heater has been disabled due to incoming water being too cold. I reset and cleared error code from fault code history I tested operations heater is working perfectly fine no further issues found with dishwasher at this time. All operations are now working normally. left heater with customer.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Mooresville, NC 28117
Johnny
Job Details:
12/09/2024
Installed new parts. Tested unit. No leaks. Working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Mooresville, NC 28117
Johnny
Job Details:
12/09/2024
"Error code f8e4 overfill switch. Cx opened dishwasher while in operation causing water to surge into overflow tray. Removed water. Ran service cycle, working as designed."
We serviced a
KITCHENAID TRASH COMPACTOR
Model KTTS505ESS2
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/09/2024
Unit located in the garage customer is going to call manufacturer and store and try and get you replaced as theyve been waiting for this thing to be repaired for a while now. Ordering parts. Start switch at the bottom of the door is missing kickplate door open bottom of the door missing customer had parts stating previous technician told them that they can throw them away because they were broken. Unit will still need the gear assembly repaired as it is hammering crusher is not coming down is staying stuck up.; ordrng 1 WPW10451270 (Kick plate) and 1 W11636605 (Pedal) and 1 WPW10451270 (Actuator) and 2 WP780263 (Screw)s and 1 WP489478 (Screw)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
12/09/2024
Complaint washing machine was not draining. Husband cleaned out drain filter and has not had any issues with washing machine since wanted to keep it on the schedule just to be safe. I found error codes and cleared F9e1 f5e3 f0e2 f5e2 f0e1. I found all operations of washing machine are working fine as of right now. Unit is draining water out perfectly fine no sudsing occurring. Customer was using powder detergent and is no longer using powder detergent. No further issues found at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Marshville, NC 28103
Jonathan J.
Job Details:
12/09/2024
Complaint dishwasher chiming wont stop displaying f9e1. I found F7e1 f9e1 fae2 display failing heater busings are just rubber have failed wash motor will not cycle. Unit will need wash motor assembly ui and heater to fix unit is hardwired. ; ordrng 1 W11416458 (Console) and 1 W11416362 (MOTOR/SUMP) and 1 W11537778 (Heater)
We serviced a
WHIRLPOOL RANGE
Model WFC310S0AW0
Near Mooresville, NC 28117
Johnny
Job Details:
12/09/2024
"Burner switch was broken. Replaced with new one, tested unit, working as designed.; used 1 WP3149400 (INFINITE SWITCH) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ5
Near Mooresville, NC 28115
Johnny
Job Details:
12/09/2024
Installed new part. Tested unit by using the oven and allowing it to cycle on and off.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Cornelius, NC 28031
Johnny
Job Details:
12/09/2024
User interface not working properly. Dispenser not opening. Will need control for complete successful repair.; ordrng 1 W11629914 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Indian Land, SC 29707
Brandon
Job Details:
12/09/2024
On arrival I installed new control and tested unit. Calibrated unit and all components tested functional.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Fort Mill, SC 29707
Brandon
Job Details:
12/09/2024
Complaint units door was not shutting properly. Found that mullian needed to be adjusted so door could close properly. No other issues found.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Fort Mill, SC 29707
Brandon
Job Details:
12/09/2024
Complaint some buttons on ui not lighting up. On arrival I installed new ui and tested unit unit tested properly.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Fort Mill, SC 29708
Brandon
Job Details:
12/09/2024
Complaint unit is making noise and had burning smell. Found on arrival that lint can was rubbing on drum causing noise and smell. Took unit apart and bent can slightly so that it doesnt rub on drum anymore. Tested unit after and unit tested properly. No other issues found.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fort Mill, SC 29708
Brandon
Job Details:
12/09/2024
Complaint unit is sparking inside while being used. Found on arrival that covers on inside of mw are broken causing spark. Tried calling safety team 4 times was on hold for 20 minutes each time. Order covers and I will call safety team back to try to get authorization. Please let customer know when we can return.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS
Near Rock Hill, SC 29730
Brandon
Job Details:
12/09/2024
Light out in roof of fridge. Replaced leds on arrival and tested unit. All components tested functional.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS12
Near Monroe, NC 28112
Jonathan J.
Job Details:
12/09/2024
Delivered microwave door to main office. No issues with door found.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/09/2024
Complete washing machine leaking randomly not every single cycle sometimes can wash four or five times with no leaks then all of a sudden itll have a puddle in the middle of the floor. I filled tub completely full of water could not find any leaks with washing machine until cold water turned on And hot water turned off abruptly. Found hoses are leaking. Customer will need new hoses to fix water leakage issues. Hoses not covered under warranty.
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/09/2024
"Complaint not dispensing fabric softener. I found dispenser was turned off for almost every cycle normal wash, bulky wash. Etc.. customers elderly showed customer how to turn on fabric softener setting no further issues found no error codes and diagnostics. All valves are working left part with customer as a valve drawer assembly that did not come with the drawer is working perfectly fine and dispensing perfectly fine."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/09/2024
"Complaint live will not latch. I found strike is broken. I replaced strike, tested operations performed a control board calibration procedure. No further issues found with washing machine at this time.; used 1 W11457841 (STRIKE) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Rock Hill, SC 29730
Brandon
Job Details:
12/09/2024
Complaint unit is not going through cycles. Checked outlet on unit and checked power coming from capacitor into control board. Both were present and right. Ordering control board for repair. ; ordrng 1 W11626074 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS2
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/09/2024
Complaint left door hinge fell apart. Replaced spring assembly tested operations no further issues found with dishwasher door at this time. ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/09/2024
Complaint unit will not turn on no matter what. I found you has 124.32 main control nothing coming out of main control. Main control makes a slight spark when plugged in no flashing green lights found drain pump. Harness is broken appears to shorted outdrain pump resistance is 42.3 ohms high drain pump must be replaced before plugging in control or it will short out main control. Latch and strike are both broken as well.; ordrng 1 W11399437 (Drain pump) and 1 W11700916 (Latch) and 1 W11457841 (Strike) and 1 W11543994 (Control) and 1 W11590868 (Harness)
We serviced a
SAMSUNG DRYER
Model DV52J8700EW/A2
Near Enfield, CT 06082
Gary V.
Job Details:
12/09/2024
"Inspected and found idler and wheel worn out, replaced and cycled, tested fine.; used 1 DE634A () from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Suffield, CT 06078
Gary V.
Job Details:
12/09/2024
"Installed parts and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Hartford, CT 06114
Gary V.
Job Details:
12/09/2024
"Inspected and found main control board getting 120 V, but not powering on at all. Quoted and they will call if they want to repair it."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near West Hartford, CT 06117
Gary V.
Job Details:
12/09/2024
"Special autho, k1cwvm1dpl1. Inspected and found drain pump getting hot while running and replaced, also found door latch making loud noise, also fund wash pump making abnormal noises, will order parts and return.; ordrng 1 W11412299 (Door latch) and 1 W11416362 (Wash pump), used 1 W11412291 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29730
Brandon
Job Details:
12/09/2024
On arrival I replaced harness and tested unit. After first test unit came up with a pressure error code. Made sure hose wasnt kinked. It wasnt. Tested unit again and it tested fine with no error codes. No other issues found.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Charlotte, NC 28215
Caleb
Job Details:
12/09/2024
Ordering control for return. Unit needs new control.; ordrng 1 W11566851 (Control) and 1 W11645127 (Damper)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Mint Hill, NC 28227
Caleb
Job Details:
12/09/2024
"Nothing wrong with unit, no error codes. Valves test fine, advised customer of proper use and care."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Mint Hill, NC 28227
Caleb
Job Details:
12/09/2024
Replaced control. Advised customer to use the unit. If she has issues to record and document.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH
We serviced a
WHIRLPOOL DRYER
Model WED8300SW1
Near Matthews, NC 28105
Caleb
Job Details:
12/09/2024
"Customer stated that the unit was not heating. I cycled the power and the unit started heating, showed customer. Her ventilation has just been serviced."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Denver, NC 28037
Ryan S.
Job Details:
12/09/2024
"Installed valve, valve helping issue a bit but still not getting a high flame like other dual burner on left side. Ordering burner orifice for front left /rear left burner: informed customer office will call when part comes in. ."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, NC 28270
Caleb
Job Details:
12/09/2024
Possible install issue. Found vent line kinked and pinched. Corrected and tested for proper airflow. Unit checks fine.
We serviced a
GE DISHWASHER
Model gdt695fsj2ss
Near Charlotte, NC 28270
Caleb
Job Details:
12/09/2024
Look at other ticket
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW
Near Charlotte, NC 28226
Caleb
Job Details:
12/09/2024
Replaced lower harness. Wire to pump ripped. ; used 1 W11643701 (Harness) from stock
We serviced a
MAYTAG MEDBROOVUO
Model MEDB800VU0
Near Charlotte, NC 28211
Caleb
Job Details:
12/09/2024
Ticket was missing the model number and the serial number was wrong.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28217
Caleb
Job Details:
12/09/2024
"Unit check fine, advised customer of proper use and care."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Huntersville, NC 28078
Johnny
Job Details:
12/09/2024
Frozen fill tube. Will need new fill tube heater. Left icemaker with cx.; ordrng 1 W11598790 (Fill tube heater bottom)