Service History 87 - Advantage Appliance Repair

We serviced a

LG WASHER

Model WM3270CW

Near Springfield, MA 01119

Chris B.

Job Details: 07/25/2023

Unit couldnt be serviced do to washer is on a pedestal and theres no room in the back nor space in the front to get to the pump. Will need to reschedule when customer has it down to the floor. Customer will contact office as soon as washer is accessible. Please reschedule customer when washer is ready.; O-emld tckt

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Palmer, MA 01069

Chris B.

Job Details: 07/25/2023

Complaint that the unit is not cooling properly. Found little frost pattern on the evap. and condenser is clean. Will order parts for a return visit.; ordrng 1 W11370574 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11504447 (Coupler) and 1 W11504433 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

MAYTAG WASHER

Model MVWB865GW

Near Belchertown, MA 01007

Chris B.

Job Details: 07/25/2023

"Found black crud in the inside underneath the wash plate and wash plate was loose. After removing the agitator the nut broke of because of heavy rust. Will need to order new gear case, plate and screw. Will order parts for a return visit. Customer ask for Chris to return if possible.; rqstng P&A on 1 W10909670 (Spanner Nut) and 1 W11393685 (Gear Case) and 1 W11550891 (Wash Agitator) and 1 2xFrameJob (2x Frame Job) and 1 W10752187 (Screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Longmeadow, MA 01106

Gary V.

Job Details: 07/25/2023

"Installed new electronics and cycled back on, temps in both compartments test good. Took pics of temps. All functions test fine."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Huntersville, NC 28078

Mark C.

Job Details: 07/25/2023

"Upon arrival customer is irate and throwing obscenities, needs rescheduled with a different technician for I will not deal with this weasel of a man; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Harwinton, CT 06791

Martino S.

Job Details: 07/25/2023

"Check water supply to water valve good, ice maker does not cycle on, part order tentative P/A; ordrng 1 1 (W11455232) and 1 W11455388 (Water valve)"

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HV4

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 07/25/2023

"Tested unit and found oven light staying on and unit would not heat up, checked voltage to oven and find 240v and 120v on each side checked wire harness and found door switch disconnected causing light to stay on and unit to not heat up thinking door is open, reconnected switch and heated unit to 350 degrees checked element and unit is now heating and all functions are working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Charlotte, NC 28208

Ryan S.

Job Details: 07/25/2023

"Retuned to replace parts ordered, installed all gaskets, and installed tip led strip and bottom led. Showed customer verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Southington, CT 06479

Martino S.

Job Details: 07/25/2023

"Unit fill and drain only need helper support please order part tentative P/A.; ordrng 1 MVW6200KW0 (Transmission) and13.96 1 W11283592 (Motor) and 1 W11239857 (Belt), dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10721967 CAM KIT"

We serviced a

FRIGIDAIRE DRYER

Model EFME427UIW0

Near Charlotte, NC 28216

Ryan S.

Job Details: 07/25/2023

"Customer dryer was actually leaking , not the washer. Found valve on dryer was leaking. Customer wanted to just unhook dryer valve. And not repair. Collected trip fee."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Charlotte, NC 28216

Ryan S.

Job Details: 07/25/2023

"Came to install door installed door, door checked good. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Huntersville, NC 28078

Ryan S.

Job Details: 07/25/2023

"And to install new compressor. In new compressor with Robert. Emptied r600, pulled vacuumed and checked for leaks with nitrogen, no leaks after fixing one issue. Filled with 68g r600. Frost patter present. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB00

Near East Granby, CT 06026

Ruben C.

Job Details: 07/25/2023

"Checked unit comp operating no fros pattern at all may have internal leak need to check with nitrogen ordering comp evap and filter drier; rqstng P&A on 1 WPW10507886 (Comp) and 1 W10836706 (Evap), ordrng 1 Timeextratime (Time), rqstng P&A on 1 W10843121 (Filter drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X16DW06

Near Bloomfield, CT 06002

Ruben C.

Job Details: 07/25/2023

Checked unit found evap frozen over heating element is normal control has been replaced before replacing def therm ; used 1 WPW10383615 (Therm) from stock

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near West Hartford, CT 06117

Ruben C.

Job Details: 07/25/2023

Checked unit found element open replaced element tested norma; used 1 WP3387747 (ELEMENT) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Rock Hill, SC 29730

Mitch H.

Job Details: 07/25/2023

"Checked and found no water to ice maker r from dispenser. Replaced valve, tested, valve operating properly but still no water. Order filter housing assembly and reservoir.; ordrng 1 W11204869 (Reservoir) and 1 WPW10394053 (Filter housing), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW3

Near Andover, CT 06232

Jeremy B.

Job Details: 07/25/2023

Customers complaint is lid randomly not unlocking after a wash. Ran diag found F5E2 ran test 51 and 52 and washer ran through and lid locked properly. Quoted customer for a new lid lock. She will keep trying to use machine over the next week to see if it keep happening and call back if she wants fixed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Hartford, CT 06106

Jeremy B.

Job Details: 07/25/2023

"Installed new parts and tested washer making noise when agitating. Noise coming from motor. New cam was damaged. Needs new motor. ; rqstng P&A on 1 W11283592 (Motor), used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Newington, CT 06111

Jeremy B.

Job Details: 07/25/2023

Installed new parts and tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Newington, CT 06111

Jeremy B.

Job Details: 07/25/2023

Control panel not powering on. Was able to enter diag but buttons not responding. Was able to get into a spin and gearcase loud. Needs new UI gearcase. ; rqstng P&A on 1 W11478526 (UI) and 1 W11449841 (Gearcase) and 1 W11550891 (Agitator)

We serviced a

WHIRLPOOL WASHER

Model WFW75HESW0

Near East Hartford, CT 06118

Jeremy B.

Job Details: 07/25/2023

Door lock keeps clicking and not unlocking. Was able to open and tried running automatic test but needs new door lock. ; ordrng 1 WPW10443885 (Door lock)

We serviced a

AMANA DRYER

Model NDE2335AYW

Near East Hartford, CT 06118

Jeremy B.

Job Details: 07/25/2023

Dryer making noise and not tumbling large loads. Found idler pulley worn and belt worn needs new. ; ordrng 1 WP37001287 (Idler pulley) and 1 WP40111201 (Belt)

We serviced a

AMANA REFRIGERATOR

Model ASI1275GRS07

Near Southington, CT 06489

Martino S.

Job Details: 07/25/2023

Check unit have water supply leaking at union joint customer informed. No water from filter head the filter is not engaging and 120V to water valve. Parts order tentative P/A.; ordrng 1 W11162041 (Water filter housing) and 1 W11172791 (Water filter housing) and 1 W11546685 (Water valve)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Wolcott, CT 06716

Martino S.

Job Details: 07/25/2023

"Replace drain pump assembly then run wash cycle and check unit draining ok, instruct customer on overloading."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, NC 28212

Robert A.

Job Details: 07/25/2023

"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found heavy frost on the FC evap. I removed the ice and found the defrost heater connector loose. I secured the connector and wrapped it in foil tape. I ran test 5 & 13, the heater came on with no issues. The unit is working as designed."

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Charlotte, NC 28269

Robert A.

Job Details: 07/25/2023

"I installed the ordered ignitor and tested the unit for the cx. The unit is working as designed. The panel sent is grey again, the cx needs a black one not grey. I cross referenced the part number from service matters, Th installed panel and the ordered one both have the correct part number. I think the manufacturer may have modified the color. Im ordering another to try again, if the same color comes I will call WP to document the situation.; rqstng P&A on 1 W10879583 (Panel)"

We serviced a

WHIRLPOOL DRYER

Model WED500CMW0

Near Charlotte, NC 28269

Robert A.

Job Details: 07/25/2023

"Cx complaint that the unit is making noise. I inspected the unit to confirm the complaint. The unit heats, tumbles and has good airflow. I heard the noise while the unit ran. I removed the drum and found a piece of plastic in the drum liner. I removed the object and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV1

Near Charlotte, NC 28269

Robert A.

Job Details: 07/25/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Walpole, MA 02081

Angel R.

Job Details: 07/25/2023

"Installed parts, tested ok.; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near East Longmeadow, MA 01028

Gary V.

Job Details: 07/25/2023

"Installed parts listed and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC4

Near Somers, CT 06071

Gary V.

Job Details: 07/25/2023

Installed new lid and tested fine.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Huntersville, NC 28078

Ryan S.

Job Details: 07/25/2023

"Customer complained unit freezing on top on ref section. Put unit in service mode and ran. Diffuser, diffuser non responsive. Checked power to diffuser and no voltage present, ordering control and diffuser. Informed customer office will call when parts come in. ; ordrng 1 W11566891 (Control) and 1 W11645127 (Diffuser)"

We serviced a

AMANA WASHER

Model NFW5800HW0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 07/25/2023

"Customer complained unit leaking from dispenser. Upon arrival I stored around dispenser and didnt find any cracked or loose hoses attached to dispenser. Per service pointer W11481731 , found faulty dispenser. Quoted 266$ to replace dispenser. Replaced part from pre id ts. Ran and checked for leaks, no leaks detected. Collected via card. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Hartford, CT 06112

Ruben C.

Job Details: 07/25/2023

Checked unit found drain hole frozen cleared drain line tested operation normal

We serviced a

GE RANGE

Model JBP23DR3CC

Near Mansfield, MA 02048

Angel R.

Job Details: 07/21/2023

"Installed element, tested ok."

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Bolton, CT 06043

Amanda R.

Job Details: 07/21/2023

Replaced parts went over height of drain hose tested operation normal

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS04

Near Troutman, NC 28166

Mark C.

Job Details: 07/21/2023

Installed new harness and bulb unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Coventry, CT 06238

Amanda R.

Job Details: 07/21/2023

Leaking water from unit stand pipe overflowing with water unit didnt come with original drain hose need to order ; ordrng 1 W11244231 (Drain hose)

We serviced a

KITCHENAID RANGE

Model KFGG504KPS1

Near Mooresville, NC 28117

Mark C.

Job Details: 07/21/2023

Placed unit into bake a 350 after a 20 minute preheat. Taking an average of 6 highs and lows unit is running at 363.86 calibrated to 350 unit is fully operational.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Bristol, CT 06010

Ruben C.

Job Details: 07/21/2023

Checked unit found bottom hinge pin not set correctly reinstalled tested

We serviced a

AMANA MICROWAVE

Model AMV2307PFS3

Near Bristol, CT 06010

Ruben C.

Job Details: 07/21/2023

Cust cancelled service thought 129.00 would be to repair unit

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES1

Near Bristol, CT 06010

Ruben C.

Job Details: 07/21/2023

Checked unit found infinite switch burnt replaced switch ; used 1 WP3149400 (INFINITE SWITCH) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/21/2023

Complaints refrigerator not dispensing water properly. I found neighborhood is a new neighborhood. Lots of heavy construction I found restricted water filter is the cause of water pressure issue. Customer needs to replace water filter or install bypass. No additional issues found with refrigerator or water system at this time with bypass installed unit has great water pressure and is dispensing normally.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Springfield, MA 01129

Gary V.

Job Details: 07/21/2023

"Inspected and found lid strike missing, installed new lid strike and cycled, found belt making noise. Installed new belt and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11590868 LOWER HARNESS , used 1 W11457841 (STRIKE), and 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Springfield, MA 01119

Gary V.

Job Details: 07/21/2023

"Installed air damper and found air return on bottom ff compartment styrofoamed over not getting proper air return, cleared out styrofoam in air return and tested fine.; dspstn on spec-tagged invntry: 1 W11645127 DAMPER CNTRL"

We serviced a

GE RANGE

Model JB2560M2WW

Near Springfield, MA 01109

Gary V.

Job Details: 07/21/2023

"Inspected and found power cord, wire harness and terminal block burnt, quoted and they will call."

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 07/21/2023

Washer tries to start but motor hums and goes to done. Tried replacing capacitor but motor still hums. Motor getting 120vac needs new motor. ; ordrng 1 W11283592 (Motor)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Davidson, NC 28036

Mark C.

Job Details: 07/21/2023

Unit is not activating due to a faulty control. ; ordrng 1 W11603811 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waterbury, CT 06708

Jimmy R.

Job Details: 07/21/2023

"Found when arriving unit was making a loud noise like a fan hitting coming from back of unit, found condenser fan motor fan had gotten pushed in to far hitting shroud making a ton of noise, adjusted fan to stop hitting secured fan to not move again checked cooling and all operations now working too specs"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near Waterbury, CT 06708

Jimmy R.

Job Details: 07/21/2023

"Tested unit and found machine leaking water from front of door every other cycle, wile running machine could not find unit leaking but could see the water stains from where it was leaking. Ran a diagnostics and a heavy wash and no water ran a fast rinse and found water dripping from left side of door, checked unit for level and unit is tipped back checked gasket and sealing found water getting by and leaking down door, will order new inner door,gasket and hinges parts tentative p/a ; ordrng 1 W10908291 (Inner door) and 1 W10909089 (Door seal lower) and 1 W11177741 (Gasket) and 1 WP8534854 (Hinge left) and 1 WP8534853 (Hinge right), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HWH0

Near Waterbury, CT 06706

Jimmy R.

Job Details: 07/21/2023

"Checked over machine and found unit would fill with water and wash but no water spraying around tub, checked wash arms and found clogged solid causing no water to flow, cleaned washer arms and found filter also not connected causing unit to pick up dirty Dabre in water. Advised customer on cleaning wash arms ran a diagnostics cycle and also found unit not heating water ran a calibration and heater is working, after calibration ran a cycle and heater is coming on now and operating properly"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/21/2023

"Tested unit and found machine would not advance past a wash cycle leaving clothes wet, ran diagnostics and found errors F7e1 basket Speed fault f8e1 long fill let machine run thew a self test and actuator would get hung up and not shift fully, found cam hanging up fixed and went to run a wash cycle and unit would not start, ran diagnostics and unit would run advised customer unit needs to stay unplugged for a few hrs to reset cntrl if still not working cntrl is faulty she will just buy a new machine at that point. Quoted for cntrl and labor"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Woodstock, CT 06281

Amanda R.

Job Details: 07/21/2023

92 84 unit is flashing 8/4 error code open float switch water in drip tray cleared drip tray and made sure unit was level ran automatic test went over soap usage and water temp and how to run a vinegar bath

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Springfield, MA 01104

Gary V.

Job Details: 07/21/2023

"One time courtesy per Nikki, no charge. Inspected and found open defrost heater and evap packed ice frost and ice. Will order part and call when comes in. Defrosted unit temporarily so unit would cool.; ordrng 1 W11579349 (Defrost heater)"

We serviced a

WHIRLPOOL COOKTOP

Model JIC4430XS00

Near Farmington, CT 06032

Ruben C.

Job Details: 07/21/2023

Replaced module and display board reprogrammed tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Avon, CT 06001

Ruben C.

Job Details: 07/21/2023

Checked unit found drain hole frozen over sheet of ice at bottom of unit cleared drain hole checked the back for clogs nothing found tube clear water going thru ok

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Springfield, MA 01118

Gary V.

Job Details: 07/21/2023

"Inspected and found ice bin seal on door to seal ice bin compartment missing, causing freezing in ff compartment. Cant locate part in breakdown. Raised temps in ff for now."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/21/2023

"Customer complaint is that dishwasher is not cleaning dishes properly. Ran diagnostics and found error code F7e1 no heat. Wash motor is running but spray arms are not spinning. Inspected and found spray arms clogged with debris. Filters are covered in black film. Ordered spray arms, filters and manifold. ; ordrng 1 WPW10448645 (spray arm) and 1 WPW10491331 (spray arm) and 1 WPW10463906 (filter) and 1 W10872845 (filter) and 1 WPW10340542 (manifold)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES1

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/21/2023

Customer complaint is that range keeps tripping breaker. Inspected and found broil connection in the rear of oven is shorted to chassis. Inside oven broil bracket is not screwed into oven chassis. Found screw holes are rusted away. Unit is not repairable. Took pics.

We serviced a

WHIRLPOOL WASHER

Model WTW5105LW1

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/21/2023

Customer complaint is that washer has error code. Ran diagnostics and found error codes F5e3 lid will not lock or unlock. F1e2 drive Motor Module over voltage. F0e5 off balance loads. Ran manual test cycle and lid lock is working. Ran diagnostics test cycle successfully. Ran Quick Wash Cycle and washer is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS

Near Vernon, CT 06066

Chuck M.

Job Details: 07/21/2023

"Customer complaint is that refrigerator has ice buildup and is leaking. Inspected and found drain pan bowed. Found ice buildup on the evaporator cover and deli control not working. Ordered drain pan, evaporator fan harness, control and harness. ; ordrng 1 W11087438 (motor-evap) and 1 W11457241 (Drain Pan) and 1 WPW10769076 (cntrl-elec) and 1 W11170612 (harns-wire) and 2 ExtraTimeSlots (Extra Time Slots)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB01

Near Vernon, CT 06066

Chuck M.

Job Details: 07/21/2023

Installed damper and tested. Checked ok. ; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL

We serviced a

SAMSUNG DISHWASHER

Model DW80M2020US

Near Chicopee, MA 01013

Roger R.

Job Details: 07/21/2023

Found unit has a bad drain pump. Getting electric but not pumping. Quoted$355.78 for pump and $279 complex labor rate. Cust declined repair.

We serviced a

JENN-AIR RANGE

Model JES1750FB0

Near Dudley, MA 01571

Chris B.

Job Details: 07/21/2023

Complaint that the unit has an error F2E0 Key Pad Disconnected. Found plug the touch panel not pushed in all the way. After pushing it in it clicked on. Ran another diagnostic test and unit working normal. No error code present. Mentioned to the customer to keep an eye on the touch panel and after a few usage verify if error code comes back and will order a new touch panel.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IVBL3

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 07/21/2023

Dishwasher control panel shorting out and not always starting. Quoted customer for new panel they will pass.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 07/21/2023

Installed new compressor and uv filter drier. Pressurized with nitrogen and it held. Pulled vacuum then recharged with 6oz of r134a. Please allow 24hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/21/2023

"Checked over unit and found strike broken causing machine to not start a wash cycle, replaced broken strike ran unit thew a wash and spin checked all operations and unit is now working to specs ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Clover, SC 29710

Mitch H.

Job Details: 07/21/2023

Tested and ran diagnostics. No stored error codes. Ran full diagnostics cycle. All components operating properly. Advised customer that they need to ensure water is hot at sink prior to starting dishwasher and they should be using rinse aid. Dishwasher operating as designed. No issues.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Charlotte, NC 28269

Robert A.

Job Details: 07/21/2023

"Cx complaint that the unit is stopping cycles by itself and feels hot to the touch. I inspected the unit to confirm the complaint. I found no error code. The unit started with no issues. The cx said about 20min into a cycle it has been having the sudden stopping. The screen will still continue to count down when the unit stops. The cx says the unit stops running as little as 15-20 min into a cycle. I let the unit run for 15 min, there were no issues. Eventually right before I left the unit stopped with the display still showing its running. I checked incoming power, 243v was still coming to the unit. I cycled power multiple times, on the third try I turn the unit on and it ran after about 15 seconds in the running state.Im ordering a new control board and the fuses in case they blow in the meantime to resolve the issue.; ordrng 1 W11525996 (Control board) and 1 WP3391914 (Thermal fuse) and 1 279973 (Cut off fuse)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Davidson, NC 28036

Mark C.

Job Details: 07/21/2023

Installed new ice maker insured level in the housing unit is fully operational with no leaks.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Westfield, MA 01085

Mike K.

Job Details: 07/21/2023

"Unit under 1yr wp warranty per service bench.F8e4 error code, water in overflow tray. Cleared water and tested unit, no leak while empty. Explained about suds from too much soap and dish placement. Instructed how to clear tray in future."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Westfield, MA 01085

Mike K.

Job Details: 07/21/2023

"Replaced tub assy, tested and leaking from sump, gasket had popped out, resealed and tested with no leak found. Customers water line doesnt shut off fully."

We serviced a

KENMORE TRASH COMPACTOR

Model n/a

Near Westfield, MA 01085

Mike K.

Job Details: 07/21/2023

"Cs thought we had worked on this unit before, mod/serial number worn off. Contacted office and we have no record of it, several visits for rf and dw but not the compactor. Took a quick look to see if it was something mechanical that I could correct, door will not stay in closed position, could not see why, if held close unit operates.Told customer without mod/serial we could not work on unit, cannot bring up part sheets for this specific model.No charge for visit since we cannot work on it.Pulled unit out and no tag on top or rear of unit either"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Marvin, NC 28173

Jonathan J.

Job Details: 07/21/2023

"Complaints, refrigerator, section fluctuating wildly, freezes food, and then defrost food. Same with the freezer, freezes food and then will not get cold enough to allow unit to make ice ice in Bend will start melting. I found evaporators both frozen over. Will need evaporator covers for both top and bottom. Do not suspect sealed system issue at this time yet I am ordering control, main and evaporator covers. If this issue repair does not work, then I will suspect sealed system issues. parts on back order office to call customer when parts come in. ; rqstng P&A on 1 W11394920 (Evap cover) and 1 W11407678 (Fan) and 1 W11610999 (Cover) and 1 W11664342 (Control)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/21/2023

I replaced motor sump assembly I performed diagnostic cycle. No additional issues. Found with dishwasher at this time. Everything is working properly now. no leaking drain hose was installed improperly barely on at all if unit had been working properly customer probably would have flooded house.

We serviced a

MAYTAG WASHER

Model MHW8630HW1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/21/2023

"I replace water inlet valve, assemblies and drain pump. I performed as 12 verified. No leaks verified Sofner cup and bleach cup or filling and draining properly. No additional issues seen no leaks."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28269

Robert A.

Job Details: 07/21/2023

"Cx complaint that the unit is making a rattling noise. I inspect do the unit to confirm the complaint. The noise is coming from the blower wheel. I removed the blower wheel housing and found some small items there. I adjust d the blower wheel housing, it appear the wheel was scraping the housing. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Charlotte, NC 28269

Robert A.

Job Details: 07/21/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Chicopee, MA 01022

Roger R.

Job Details: 07/21/2023

Found unit leaning heavy to the left due to uneven flooring. Adjusted leveling legs so the tub is centered. Tested all okay.

We serviced a

WHIRLPOOL WASHER

Model MVWB766FW1

Near Granby, MA 01033

Roger R.

Job Details: 07/21/2023

Found broken lid on left side causing door lock errors. Replaced lid with new and all okay

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 07/21/2023

Returned to install gearcase and hub. Installed parts and reassembled unit. Ran unit in service mode to test agitate and spin. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/21/2023

"Returned to install parts ordered, installed parts separately and cycled Wi-Fi issue 5x , ran service mode and all functions work properly. Verified proper operation."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/21/2023

"Customer complained unit not working. Found 270v on L1at oven terminal , found 35 on l2 at oven. Unplugged oven and found proper voltage going to outlet 120v on l1 and 120v in l2 250 l1 to l2. Inspected harness and plug and didnt see any issues or burn marks. Unplugged all harness connections to control board and tested at oven terminal again and found voltage had evened out to proper voltage 240 l1-l2, 120 on both l1-neutral and l2- neutral. Somewhere on board or harness to board unit is shorting and voltage is going out of proper polarity. Ordering control and main harness. Informed customers office will call when parts come in, customer doesnt speak English but properly owner does, she is who you talk to when you call the phone number on file. Called her to inform of office calling to schedule when parts come in. ; ordrng 1 W11452635 (Harness) and 1 W11594187 (Control white)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Charlotte, NC 28278

Ryan S.

Job Details: 07/21/2023

"Customer complained unit ref. It cooling. Said that freezer was thought to have gotten warmer but was cool after taking food out and checking temp. Temp in freezer was 0? when arriving. Temp in ref was 56?. Found ref evap was iced over. Ran service test 4 and found proper frost pattern to freezer and valve working. Found evap fan in ref section blocked by ice damaging it. Found proper resistance on ref evap thermistor. After defrosting ref found fan intermittently cutting on and off. Also found service pointer W11512766 stating to replace Ui control due to fan not running long enough to defrost ref compartment. Ordering evap fan assembly and Ui control. Unit is not a rework , previous work was to sealed system and covered under extended parts warranty. Quoted 799.38 and customer paid via card. Informed customer office will call to schedule return call. When scheduled unplug unit one day prior to return call to help defrost unit for return repair. ; ordrng 1 FSPW11509095 (Ui control) and 1 W11098695 (Fan assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charlotte, NC 28273

Ryan S.

Job Details: 07/21/2023

"Customer complained unit wont spin. Upon arrival found f7e7 and f7e1 error. Ran Manuel service mode and hear grinding during spin mode. Inspected under unit and found cam teeth were ground down. Replaced cam and belt(due to damage from faulty cam) from ts and reassembled unit. Ran service mode again and toggled between spin and agitate several times. Unit now woorking properly. Verified proper operation. ; used 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Paxton, MA 01612

Chris B.

Job Details: 07/21/2023

Complaint that the unit is still dripping water to the fresh food section. Found very uneven frost pattern. A soon as back cover was taken off only the bottom center of the evaporator had frost buildup. Put back panel on again and waited 15min. to see if frost pattern normalize but it didnt. Unit will need a sealed system replaced. Will order parts for a return visit. Customer is unhappy that a new unit has this issue and will contact store for a refund or exchange for a another new unit. Mentioned to the customer that we will still order the parts and to let us know of any changes.; ordrng 1 W11580057 (Compressor Kit) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 2 W11506619 (Coupler)s and 1 W11578570 (Coupler) and 1 W11109499 (Drier Tube) and 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube)

We serviced a

KITCHENAID RANGE

Model KFEG500ESS3

Near Worcester, MA 01605

Chris B.

Job Details: 07/21/2023

Complaint that the unit is not heating properly. Found bad heating element. Replaced part and unit running normal. Good heating present.; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Worcester, MA 01606

Chris B.

Job Details: 07/21/2023

"Found right part number but wrong part in the packaging. Couldnt service unit and will reorder parts.; ordrng 1 W11454490 (Harness Wire), dspstn on spec-tagged invntry: 1 WPW10245259 TERMINAL BLOCK"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Meriden, CT 06451

Jimmy R.

Job Details: 07/21/2023

"Installed new door,fan kit and cntrl made sure door is sealing good added silicone to cabinet to prevent air getting in, adjusted temps and all operations are now working to specs ; dspstn on spec-tagged invntry: 1 W10916494 FAN KIT and 2 WP488881 WASHER"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Southington, CT 06489

Jimmy R.

Job Details: 07/21/2023

"Checked over part and door needs the outer half not inner part will order correct part and return, advised customer part was out of stock and once in we would call for return visit ; ordrng 1 W11328751 (Door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Milford, MA 01757

Angel R.

Job Details: 07/21/2023

"Fixed solenoid position, clicked over. Tested ok. Advised customer to keep an eye on it over the next couple days."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Easthampton, MA 01027

Mike K.

Job Details: 07/21/2023

"Unit is under 1yr wp warranty per service bench.Cs complaint of getting some condensation in rf. Freezer looks to be fine. Some gapping between case and lining, not large, but enough to let room air in. Sealed with silicone on all sides, cs to monitor"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Northampton, MA 01060

Mike K.

Job Details: 07/21/2023

"41 in rf, 3 in left freezer, 4 in right freezerSet for 36, 0,0..Unit will go into diagnostics and shows no errors in history, but will not go through tests. Attempted multiple times.Couple degrees warm unit could have been in defrost recently, but not going into diagnostic tests is a failure of the main control. Unit had lost power while recently and ran warm.Cs to continue to monitor, estimate given for control."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Charlotte, NC 28215

Vincent O.

Job Details: 07/21/2023

Found dent in control panel. New panel has dent and scratched in same spot. Reordering panel. ; ordrng 1 W11180283 (Panel)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF8

Near Attleboro, MA 02703

Angel R.

Job Details: 07/21/2023

"Installed tower, tested ok. Freezer seems to be working ok as well."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Fort Mill, SC 29708

Mitch H.

Job Details: 07/21/2023

"Replaced dryer control board. Tested, all functions and cycles operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Fort Mill, SC 29715

Mitch H.

Job Details: 07/21/2023

Checked and found water flow from dispenser weak. Valve is actuating. Customer did not have bypass cap. Customer is going to purchase new filter and if problem persists they will call back

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Fort Mill, SC 29715

Mitch H.

Job Details: 07/21/2023

"Found no response from control. No lights and will not enter any cycle or diagnostics. Replaced control, tested, now working but found drain pump bad. Ordering drain pump. Called office, scheduled return visit for 7/25 AM.; ordrng 1 W10919003 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/21/2023

Found both doors not sealing properly and frost and condensation on shelves. Took pictures requesting autho on parts. ; rqstng P&A on 1 LW10916048 (Freezer door) and 1 LW10916047 (Fresh food door) and 1 W11178521 (Name badge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Indian Trail, NC 28079

Jeff L.

Job Details: 07/21/2023

Replace compressor and dryer filter recharge unit 4.2 ounces of R134a refrigerant sprayed bubbles for leaks no leaks were detected all components are running and operating normally. Unit ran and checked OK(Call complete)

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