We serviced a
KITCHENAID RANGE
Model KSEG700ESS7
Near Charlotte, NC 28217
Caleb
Job Details:
12/11/2024
Within 30 days. Trim for ui crooked. Corrected. Unit checks fine.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Mooresville, NC 28117
Johnny
Job Details:
12/11/2024
"Installed new parts, ran calibration cycle, ran service cycle. Unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Stanley, NC 28164
Ryan S.
Job Details:
12/11/2024
"Customer complain dryer was taking too long noticed moisture in filter. Ran unit , unit heating element turning on and off at proper times. Used dryer exhaust kit and got reading of poor airflow. Got reading of good airflow with vent off. Exhaust from back of dryer was not clogged, but was really long . informed customer unit is working as designed . Shorten exhaust on back of unit and to get exhaust line checked for issues in the home if isssue keeps happening. Issue isnt unit."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mount Holly, NC 28120
Ryan S.
Job Details:
12/11/2024
"Customer complained unit keeps making noise and wont run. Plugged unit in, drain pump came on automatically. Stayed in drain mode and wouldnt stop. Stoped drain mode but started again by itself. Checked pressure hose, hose is good. Needs control board for pressure sensor issue. Safety covering parts and repair. st# w1cxoe0wpL1 ordering control board.scheduled return call for 12-20 am ; ordrng 1 W11603810 (Control)"
We serviced a
MAYTAG WASHER
Model MVWC416FW1
Near Mount Holly, NC 28120
Ryan S.
Job Details:
12/11/2024
"Customer complaint unit would not lock. Just clicks ran service mode found lidlock not working. Replaced lid Lock from truckstop. Ran service mode again all functions working , verified proper operation.; used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL RANGE
Model RF369LXPB
Near Mount Holly, NC 28120
Caleb
Job Details:
12/11/2024
"Block arced, nuts destroyed. Need nuts. Order block, cord and nuts.; ordrng 1 WP9761958 (Block) and 3 WP112432 (Nut)s and 1 PT400 (Cord)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ09
Near Charlotte, NC 28273
Caleb
Job Details:
12/11/2024
Replaced door. Unit checks fine.
We serviced a
KITCHENAID RANGE
Model KCGC558JSS00
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/11/2024
Complaint knobs are too easy to push in and turn. Customer stated she was leaning over the cooktop trying to reach something on the back of the cooktop and the burner flamed up and send her lower belly and shirt. I called manufacturer file numbers are as follow 7740510020 tech line file number safety file number 7740424797. Per manufacturer nothing we can do to replace that will alter or strengthen the valves to make it harder to turn knobs.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/11/2024
Applied touchup paint replaced turntable ring tested operations no issues found
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Grafton, MA 01536
Aimee Z.
Job Details:
12/11/2024
"Installed light and harness with fan, had to steam out was heavy frost on evap.Tested fan complete"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Medway, MA 02053
Aimee Z.
Job Details:
12/11/2024
"Installed new IGNITOR, pre heated complete"
We serviced a
GENERAL ELECTRIC WASHER
Model GUD27ESSM1WW
Near Kings Mountain, NC 28086
Mitch H.
Job Details:
12/11/2024
"Checked and tested washer. Found tub and basket sitting very low and suspension bad. Ran drain and spin, no unusual noises or issues found with gear case. Requesting P&A for suspension parts and extra time due to this being an all in one stacked unit.; rqstng P&A on 2 WH16X27179 (Suspension rod)s and 2 WH16X27180 (Suspension rod)s and 4 WH16X27178 (Ball joint)s, ordrng 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Farmington, CT 06085
Andre
Job Details:
12/11/2024
Ck unit found system full with charge install compressor and filter drier pressurize system with nitrogen and monitor pressure and no drop in pressure charge system and instruct customer 24hr for proper operation ; dspstn on spec-tagged invntry: 1 W11580057 COMPRESSOR R600A
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Northampton, MA 01062
Mike K.
Job Details:
12/11/2024
"Torn below, replaced and tested fine in normal cycle.; dspstn on spec-tagged invntry: 1 W11106747 BELLOW"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Bristol, CT 06010
Andre
Job Details:
12/11/2024
SR#7740486405Check unit upon arrival and found door switch stuck in the close position which keeps drum operating even when door is open tangle switch and lights come back on and unit stop. Quite customer for switch and customer declined repair for switch contact safety and safety state customer would be responsible for parts and labor inform customer to be minding full and not slam dryer door ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW2
Near Bristol, CT 06010
Andre
Job Details:
12/11/2024
"Ck unit upon arrival and found unit fill but not washing and struggling to drain install sump motor with drain pump and unit is now operating to manufacturers specs ; used 1 W10876537 (Drain pump), and 1 W11025157 (Sump motor) from stock"
We serviced a
WHIIRLPOOL DRYER
Model WED4815EW1
Near Southington, CT 06489
Jimmy R.
Job Details:
12/11/2024
"Ran dryer and found unit would run and heat up but heat short cycling on and off, checked air flow and found unit blowing out air but not strong checked filter and found filter intake holes blocked half way up causing no moisture to escape and clothes to take a few times to dry. Removed lint and cleaned blower wheel housing ran a cycle and unit is now pushing air out and drying properly"
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Bloomfield, CT 06002
Gary V.
Job Details:
12/11/2024
"Inspected and found gearcase worn out, quoted and they will call."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6301SR/AA
Near Medway, MA 02053
Aimee Z.
Job Details:
12/11/2024
"Found the fan in augar frozen and the water line frozen. Ice maker doesnt advance And the ice bin broken no going into cube Needs ice make, augar ,ice bucket and gasket was torn right door ; rqstng P&A on 1 DA97-12540G (Augar complete) and 1 DA97-15217D (Ice maker) and 1 DA97-14474C (Ice bin) and 1 DA97-13015E (Gasket)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Millis, MA 02054
Aimee Z.
Job Details:
12/11/2024
Installed new bellows complete ; dspstn on spec-tagged invntry: 1 W11314648 BELLOW
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Bloomfield, CT 06002
Gary V.
Job Details:
12/11/2024
"Installed new heater and man acu, cycled and ice maker filled with water. Please allow 24-48 hours for ice production.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF5A
Near Windsor Locks, CT 06096
Gary V.
Job Details:
12/11/2024
"Arrived and found drip pan wasnt needed, drain tube had clog in it causing leak, cleared drain tube and ran water thru, tested fine, no leaks found. **Customer needs credit for drain pan**"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Waterbury, CT 06704
Jimmy R.
Job Details:
12/11/2024
"Tested unit and ran a diagnostics cycle checking errors found errors F7e4 basket reengagement failure, f7e3 basket engaged durning wash, F7e1 tachometer missing or wrong signal,f7e7 motor unable to reach rpms. Ran a self test an found unit would not advance in cycles unit just clicking, found actuator failure causing unit to not wash, replaced actuator and recalibrated machine ran a wash and spin checking operations and unit is now working to specs ; used 1 W10913953 (Actuator) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Longmeadow, MA 01106
Gary V.
Job Details:
12/10/2024
"Installed new hub and wash plate, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE , used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Somers, CT 06071
Gary V.
Job Details:
12/10/2024
"Inspected and found tachometer fault with broken actuator, actuator under our 1 year warranty, replaced and cycled, tested fine. Returning part for credit.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KENMORE RANGE
Model ="665.95154300"
Near Franklin, MA 02038
Aimee Z.
Job Details:
12/10/2024
Found the element and fuse good turned on tested power at element no volts when on bad relay on controlCust not repairing
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Franklin, MA 02038
Aimee Z.
Job Details:
12/10/2024
"Found the water disp erratic works and shuts off, found no continuity through wire and switch.Also needs new light board .Cust not repairing lights only repairing the water dispenser Left disp on ice explained to customer to not use water dispenser until repaired; ordrng 1 W11087492 (Switch) and 1 W11238426 (Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, MA 01007
Chris B.
Job Details:
12/10/2024
Replaced all parts and refrigerator running normal. Mentioned to the customer to keep an eye out on the cooling from time to time. Last Tech-Line mentioned that the Pantry UI should be ok and not need replacing. ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC and 1 W11170612 HARNS-WIRE
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Charlotte, NC 28270
Jonathan J.
Job Details:
12/10/2024
I occult ation pump tested operations. Unit is making ice perfectly fine no further issues found with icemaker today.
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Bessemer City, NC 28016
Mitch H.
Job Details:
12/10/2024
"Found hot side valve broken. Removed and replaced valve assembly. Reattached hoses, tested and checked for leaks. Operating properly with no leaks.; used 1 W11210459 (Valve) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Charlotte, NC 28208
Clinton
Job Details:
12/10/2024
The foam insulation at the bottom was sticking out the side he panel kinda falling over the edge. Reinstalled properly no issues
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Huntersville, NC 28078
Ryan S.
Job Details:
12/10/2024
"Return to install new harness installed harness, drained water out of unit all functions work and service mode verified proper operation; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNQ00
Near Huntersville, NC 28078
Ryan S.
Job Details:
12/10/2024
"Came to install compressor ordered. Installed new compressor and pulled vacuum steady 20min. No leaks, charged 5oz 134a. First pattern visible. Verified proper cool and operation. ; used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Huntersville, NC 28078
Ryan S.
Job Details:
12/10/2024
Customer complained door falling open .on arrival found broken door hinge .replaced both door hinges from ts. door now opening properly verified proper operation
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW3
Near Matthews, NC 28105
Caleb
Job Details:
12/10/2024
Dispenser would not open on a normal cycle. When running diagnostics the door popped open. Control not engaging dispenser normally. Unit needs new control.; ordrng 1 W11672039 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Bessemer City, NC 28016
Mitch H.
Job Details:
12/10/2024
"Tested and confirmed dryer not heating. Has correct incoming power. Checked element and thermal fuses, all tested good. Checked and found element only getting 125v. Ohmed out wiring, tested good. Ordering timer and thermostat. Checked part availability and scheduled return for 12/20 PM ; ordrng 1 WPW10185982 (Timer) and 1 WP3977767 (Thermostat)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS7
Near Springfield, MA 01107
Jorden
Job Details:
12/10/2024
Arrived and found high voltage side working but no heat and diode making loud buzzing noise. Ordering cap & diode + magnetron under p/a. ; rqstng P&A on 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W10818686 (magnetron)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Springfield, MA 01109
Jorden
Job Details:
12/10/2024
"Arrived and installed ACU, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Springfield, MA 01129
Jorden
Job Details:
12/10/2024
"Arrived and installed ice bin and lowest FF door shelf rail, tested fine."
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Huntersville, NC 28078
Ryan S.
Job Details:
12/10/2024
Return to install new control board install control board tested unit verified proper operation
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Mooresville, NC 28115
Ryan S.
Job Details:
12/10/2024
"Customer complaining unit wasnt working. Found one leg of voltage was only 36 v. Pushed in on pigtail head and unit got full 120, so 240 on both , unit would run when pushing on pigtail head.. Needs new receptacle . Informed customer to call electrician."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Charlotte, NC 28213
Clinton
Job Details:
12/10/2024
The dryer plug at the terminal lost connection at l1. Screw fell out put a new screw in from my tool bag unit is now heating
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Charlotte, NC 28269
Clinton
Job Details:
12/10/2024
Installed the new hinges that were broken on the dishwasher
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Charlotte, NC 28269
Clinton
Job Details:
12/10/2024
W11594188 control needed internal control. Ordered control. Checked for bugs no bugs on control; ordrng 1 W11594188 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Charlotte, NC 28269
Clinton
Job Details:
12/10/2024
Installed new dispenser and trim around the dispenser.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, NC 28216
Clinton
Job Details:
12/10/2024
Installed new ui on washer but it didnt fix it. Voltage coming in to control none out. Ordered main control ; ordrng 1 W11549931 (Control.)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28214
Clinton
Job Details:
12/10/2024
Dryer has plenty of heat the vent is completely restricted out flap not opening will need to have vents cleaned
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS
Near Charlotte, NC 28278
Clinton
Job Details:
12/10/2024
Installed ui panel unit keys are all functional at this time no errors or faults
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Concord, NC 28025
Johnny
Job Details:
12/10/2024
Loud roaring noise. Bad bearing. Quoted cx. Collected trip free.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Charlotte, NC 28270
Jonathan J.
Job Details:
12/10/2024
"Complaint dryer will not dry any clothing unless its on time dry cycle shuts off within five minutes I found control is recognizing sensor, but is indeed during the middle of a cycle not recognizing a damn towel up against the sensor will indeed shut down within five minutes of cycle being started Will need control board and sensor wire.; ordrng 1 WPW10298258 (Sensor wire harness) and 1 W11618916 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTB334GTS0
Near Charlotte, NC 28270
Jonathan J.
Job Details:
12/10/2024
Complaint not drying I found no codes in . History heater is working perfectly. Could not find any issues with dishwasher. Advised usage of rinse agent.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Rock Hill, SC 29730
Brandon
Job Details:
12/10/2024
Installed lid latch on arrival and unit still did not test good. Control did not actuate components in test mode. Customer did not want to go through with repair. Please refund money for latch. Returning part.; dspstn on spec-tagged invntry: 1 W11670519 LATCH
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Indian Land, SC 29707
Brandon
Job Details:
12/10/2024
Compliant upper rack is not sitting in track right. Found on arrival that wheel is broken off of adjuster. Ordering adjusters for repair.; ordrng 1 W11545795 (Adjuster) and 1 W11551541 (Adjuster)
We serviced a
WHIRLPOOL COOKTOP
Model WFE775H0HZ4
Near Indian Land, SC 29707
Brandon
Job Details:
12/10/2024
On arrival I installed switch and tested unit with customer. All components worked as designed l. No other issues found.; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF
We serviced a
MAYTAG RANGE
Model MER8600DS0
Near Fort Mill, SC 29715
Brandon
Job Details:
12/10/2024
Complaint unit is not heating. Found on arrival that element is broken. Used truck stock element to repair. Tested after install and unit heated properly. No other issues found.; used 1 W10779716 () from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx735sdhz07
Near Charlotte, NC 28273
Brandon
Job Details:
12/10/2024
Complaint unit is not cooling at all. On arrival I put unit in test 4 and found that compressor would not turn on and is very loud trying to. Ordering compressor and components for repair. Please give tech 2 slots of time and let customer know when we can return.; ordrng 1 W11557425 (Comp kit) and 1 W11506635 (Access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB10
Near Gastonia, NC 28054
Mitch H.
Job Details:
12/10/2024
"Checked and found yoke stripped on auger motor shaft. Ice maker operating properly. Ordering motor, divider, yoke and washer. Customer would like to be called to schedule when parts arrive.; ordrng 1 WPW10309864 (Divider) and 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 W11378860 (Washer)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Charlotte, NC 28215
Caleb
Job Details:
12/10/2024
Found loose connection at terminal. Unit is hard wired in had to disconnect and reconnect wires. I must have not secured one of the terminals all the way. Unit tests fine now.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Charlotte, NC 28205
Caleb
Job Details:
12/10/2024
Replaced vent fan and control. Unit tests fine.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS42NMX00
Near Charlotte, NC 28205
Caleb
Job Details:
12/10/2024
Replaced control. Unit checks fine.
We serviced a
SAMSUNG WALL OVEN
Model NE58K9560WS/AA 02
Near Meriden, CT 06451
Andre
Job Details:
12/10/2024
Ck unit and found left front and left rear burner not igniting check voltage submitted for Authorization P/A; ordrng 1 DE92-03543A (Element control) and 1 DE92-03672A (Control) and 1 DE92-03671A (Control) and 1 DG32-00005D (Coil sensor)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Berlin, CT 06037
Andre
Job Details:
12/10/2024
"Check unit upper n arrival and found customer sister at home customer was not there. The sister contact the customer and customer stated that clothes is coming out sapping Wet. Ran a full cycle with clothes/garment customer had inside unit and stayed for full normal wash and unit went through full wash and water was completely extract from garments. Unit working as manufacturers design, inform the sister to let her sister knows that if she is overload the unit that can cause the unit to not go through a full spin. Unit working as design"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Charlotte, NC 28202
Caleb
Job Details:
12/10/2024
"Drain pump failure, replaced drain pump, unit tests fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Charlotte, NC 28203
Caleb
Job Details:
12/10/2024
Replaced damper. Ran test 3 and showed customer operation of the damper and that it progressed through diagnostics. Advised that if it happens again that the control would need to be replaced.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Concord, NC 28027
Johnny
Job Details:
12/10/2024
"F8e1 long file error code, observed sediment in cold water valve, replaced with new water valve, cleared error codes. Ran service cycle. Unit working as designed.; dspstn on spec-tagged invntry: 1 W11038689 VALVE"
We serviced a
GE RANGE
Model JB750SJ8SS
Near Amherst, MA 01002
Chris B.
Job Details:
12/10/2024
Replaced all parts and burners working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Mooresville, NC 28115
Ryan S.
Job Details:
12/10/2024
Came to install parts ordered by previous tech installed new sump and control board. Ran unit through diagnostics to clear codes and ran quick wash verified unit is washing and draining and heating . verified proper operation
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Kannapolis, NC 28081
Johnny
Job Details:
12/10/2024
Blower wheel stripped out on motor causing loud rumbling noise.; ordrng 1 WP697772 (Blower wheel) and 1 WPW10211911 (Blower housing) and 1 W11364931 (Motor)
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Salisbury, NC 28144
Johnny
Job Details:
12/10/2024
Needs new control board ; ordrng 1 W11419171 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Salisbury, NC 28144
Johnny
Job Details:
12/10/2024
"Cx stated ice maker making sheets of ice. I cycled icemaker and observed water leaking and splashing from fill tube. Upon further inspection I discovered fill tube to be cracked and slit, will need new fill tube; ordrng 1 W11750811 (Fill tube kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Salisbury, NC 28146
Johnny
Job Details:
12/10/2024
After 30 mins of trying to confirm warranty cx stated they cancelled this appt last week. They thought we were a company called incite. Did not want to pay trip fee
We serviced a
AMANA DRYER
Model NED4655EW1
Near Mooresville, NC 28117
Ryan S.
Job Details:
12/10/2024
Found felt pad under heater in back of unit felt had thermal damage from heat from (heater) element. Removed felt it was out of place and must have been error from factory. Its the felt pad that is on the hole where the electrical chord goes into machine. Must have been extra part from factory left in it. Verified proper operation. Called safety to report . Use same sr 7740450145
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charlotte, NC 28278
Mitch H.
Job Details:
12/10/2024
"Ran diagnostics test 57, E5 ice maker error is coming up again. Called tech line spoke to Chris SR# 7740502004. Ran test 57, ice maker cycled and returned to home position correctly. Ran valve test 45, valve activated and filled normally. Checked freezer temp, running at 3 degrees, cooling properly. He said to order user interface. Checked part availability and scheduled return for 12/19 AM ; ordrng 1 W11636543 (User interface)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Fort Mill, SC 29708
Brandon
Job Details:
12/10/2024
On arrival I tried to replace freezer light and when I pulled it out the connector came with the light. Cannot get to wires to reconnect because of foam. Called Techline to document Sr#7740505317
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Charlotte, NC 28278
Mitch H.
Job Details:
12/10/2024
"Tested and found pump/motor not starting. Entered diagnostics, found F7E1 wash motor error. Needs pump/motor. Checked part availability and scheduled return for 12/18 AM.; ordrng 1 W11460945 (Pump/motor)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Clover, SC 29710
Mitch H.
Job Details:
12/10/2024
"Checked and found washer not draining. Entered diagnostics, found F9E1 error. Checked wiring, no continuity on black/white wire to drain pump. Removed and replaced harness. Ran control calibration, completed properly. Started washer in quick wash cycle, allowed to fill and agitate. Cancelled cycle, drained correctly.; used 1 W11643701 (Harness) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Clover, SC 29710
Mitch H.
Job Details:
12/10/2024
"Disassembled washer. Removed and replaced drain pump and door lock. Reassembled, tested. Door latch operating properly and washer is draining correctly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Matthews, NC 28104
Jonathan J.
Job Details:
12/10/2024
I found control board and user interface is infested with cockroaches cannot service due to infestation.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Matthews, NC 28104
Jonathan J.
Job Details:
12/10/2024
Complaint not making ice. I found icemaker cargo switch was frosted over slightly in the off position. Also found harness was not fully connected. I reconnected harness and removed frost from toggle switch icemaker is cycling just fine with no issues. I opened up icemaker box found icemaker is not the right icemaker For the model left icemaker with customer.; dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER
We serviced a
KITCHENAID REFRIGERATOR
Model KFXL25RYMS0JJ
Near Charlotte, NC 28277
Jonathan J.
Job Details:
12/10/2024
"Complaint refrigerator had a power outage and is not cooling properly. Tried to reset the power outage error, and it will not go away couple days ago. Refrigerator was extremely loud. I found upon arrival. Customer has temperature sensors inside of the refrigerator that are measuring in the mid 50s. I checked temperature upon arrival in a bottle of water and temperature upon arrival is 41? refrigerator was set at 40?. I could not duplicate any abnormal noises. I did replace all of the control boards except for the user interface. Everything is sounding and operating normally icemaker is cycling fine with no further issues foundand icemaker filled with water with no issues measured Phil is working fine. All operations are normal."
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FVSS0
Near Charlotte, NC 28211
Caleb
Job Details:
12/10/2024
Unit has sump motor failure and parts are no longer available.Collected service call.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Charlotte, NC 28277
Caleb
Job Details:
12/10/2024
"Sump failure, replaced sump, unit tests fine. Took pic of inventory number. Not an available selection ; used 1 W11025157 (Sump motor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Monroe, NC 28112
Jonathan J.
Job Details:
12/10/2024
"Complaint unit making an abnormal noise will not progress past 30 minutes in a normal wash cycle or a bulky wash cycle making loud clicking noises and grinding noises. I found drain pump is in a process of actively failing, causing abnormal noise also found clear case bearings have completely failed. Unit will need gear case which appears to have been recently replaced yet. Will also need drain pump. customer just got done using washing machine and gear case is extremely hot to the touch still. Drain pump is also scorching hot to the touch and creating an odor.; ordrng 1 W11551646 (Tub nut) and 1 W11550891 (Agitator) and 1 W11396717 (Drain pump) and 1 W11239857 (Belt) and 1 W10721967 (Clutch) and 1 W11449840 (Gearcase)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near Wilbraham, MA 01095
Jorden
Job Details:
12/10/2024
"Arrived and found LF infinite switch not regulating power to element properly, ordering switch and LF element. ; rqstng P&A on 1 W11129442 (switch-inf) and 1 W11563195 (LF element)"
We serviced a
JENN-AIR RANGE
Model JES9800AAB
Near Wilbraham, MA 01095
Jorden
Job Details:
12/10/2024
"Arrived and found bake element broken, unit needs new element. ; ordrng 1 WP74010750 (Bake element)"
We serviced a
SAMSUNG RANGE
Model NE63A6511SS/AA
Near Southington, CT 06489
Andre
Job Details:
12/10/2024
Ck unit upon arrival n arrival and advance unit into cycle and found once temperature satisfy oven would take a much longer time to cycle back on submit for Authorization P/A; ordrng 1 DG94-04041F (Control board) and 1 DG32-00002B (Temperature sensor) and 1 DC47-00071C (Bake element)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Plainville, CT 06062
Andre
Job Details:
12/10/2024
"Ck unit and found unit would light up but wont start check and found F7E7,F7E1;F0E2,F0E3. Ran cycle and found agitator would spin out of control. Replace actuator and ran calibration and unit now operating to manufacturers specs ; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Bristol, CT 06010
Andre
Job Details:
12/10/2024
Ck unit upon arrival and found timer shaft damage install prescreen time and unit is now operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Plymouth, CT 06786
Andre
Job Details:
12/10/2024
Ck unit upon arrival n arrival and install gear case and other parts and calibrate and ran unit true quick wash unit now operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11449841 GEARCASE
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near York, SC 29745
Brandon
Job Details:
12/10/2024
Replaced latch on arrival and tested unit. All components tested properly on unit. No other issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Agawam, MA 01030
Mike K.
Job Details:
12/10/2024
Lights out in top of RF section and in FR. Cs had a couple lights left from previous visit and was able to find and replace bad light. Any further issue preorder light kit ; dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS)
We serviced a
MAYTAG DRYER
Model SDE305DAYW
Near Rock Hill, SC 29730
Brandon
Job Details:
12/10/2024
Complaint unit is not working. Took unit apart to find that it had ALOT wrong with it. Unit is very old. Tub is rusting and unavailable. Ordering parts for repair. Please let customer know when we can return if we do.; ordrng 2 WP37001042 (Rollers)s and 2 WP40113601 (Support)s and 2 WP37001132 (Seal)s and 1 WP40111201 (Belt) and 1 504467WP (Tub)
We serviced a
SAMSUNG REFRIGERATOR
Model RH25H5611SR/AA
Near Northampton, MA 01062
Chris B.
Job Details:
12/10/2024
Complaint that the refrigerator is leaking water from the bottom and not cooling well in the fresh food section. Found no frost pattern in the evaporator side. Found clogged drainage. Mentioned to the customer that the refrigerator will need a sealed system work. Customer declined to do any repairs on the unit due to age and expense. Collected trip fee.
We serviced a
GE DRYER ELECTRIC
Model GTD42EASJ2WW
Near Agawam, MA 01001
Mike K.
Job Details:
12/10/2024
"Heater not working. Verified 240vac at terminal. Thermostats test good, found lead wire to heater, right side purple, melted, wire connector, heater connector, wire, melted. Quoted for new heater, harness with full warranty, or repair of wire and sanding /using original connector on heater, but without warranty. Chose second option, repaired connector and is secure to heater, unit is heating properly.No warranty on repair."
We serviced a
GE REFRIGERATOR
Model GFD28GYNCFS
Near Wrentham, MA 02093
Aimee Z.
Job Details:
12/10/2024
"Cust just moved in no food in the fridge Water could be frozen checked filterFilter in backwards, put in correctSays replace filter and dispenser is off.Advised customer to get a filter first and install and test water if works all setThe filter was installed backward. Installed correctly Advised customer to to replace filter and if doesnt work call shop with in 5 days.We can order filter head and replace.Paid diagnostics 129.00"
We serviced a
GE REFRIGERATOR
Model GSL22JFREBS
Near East Longmeadow, MA 01028
Jorden
Job Details:
12/10/2024
"Arrived and found customer had already moved unit from its sitting position and disassembled the back. Found clicking coming from a relay on the PCB customer explained how the microwave had a surge and popped the breaker, this unit failed immediately after. Unit needs a new PCB before anything else can be diagnosed. Customer is undecided."
We serviced a
WHIIRLPOOL WASHER
Model WTW8500BC0
Near West Springfield, MA 01089
Mike K.
Job Details:
12/10/2024
"Unit will not spin, found bearing seized. Quoted for tub/labor with understanding it could need more if doesnt not come apart cleanly. Denied. Collected for service call"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Mansfield, CT 06268
Glenn
Job Details:
12/10/2024
SR 7740505411 Call tech line found open heater and no voltage to heater from control in diagnostics test 89 order parts control and defrost heater. And ice maker is leaking order parts control ; ordrng 1 W11626107 (Heater defrost) and 1 W11752963 (Control board) and 1 W11626124 (Ice maker)
We serviced a
GE MICROWAVE
Model JVM7195SK1SS
Near West Springfield, MA 01089
Mike K.
Job Details:
12/10/2024
"Unit intermittently turning. Coupler not making good contact with plate, verified 24v to motor. Shaft may have sunken into motor a bit, coupler worn a bit or both. Quoted for motor, coupler and labor. Denied. collected for service call only."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1835BA
Near Canterbury, CT 06331
Glenn
Job Details:
12/10/2024
This fridge is a replacement fridge MFG DATE 03/24 and is under the MFG warranty. Customer needs to get Frigidaire warranty service out for the repair of this fridge. Bill for trip