We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near South Windsor, CT 06074
Chuck M.
Job Details: 11/28/2023
Customer complaint is that washer would not start. Plugged in washer and it started filling. Stopped and ran diagnostics and found error code F8e1 long fill. Ran manual test cycle and found gear case making grinding noise. Checked underneath and found oil leaking from gear case. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near East Hartford, CT 06118
Chuck M.
Job Details: 11/28/2023
Installed thermostat and tested. Dryer is heating. Dryer is not connected to venting. Advised customer to get venting for heat to exhaust out. ; dspstn on spec-tagged invntry: 1 WP3977767 THERMOSTAT
We serviced a
WHIRLPOOL OVEN
Model KSDG950ESS6
Near Ellington, CT 06029
Gary V.
Job Details: 11/28/2023
Concern is unit dead and not powering on. Inspected and found unit had rodent infestation. Warranty void. Unit non serviceable as is a liability.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near East Hartford, CT 06118
Chuck M.
Job Details: 11/28/2023
"Customer complaint is that washer is noisy. Ran washer and found basket making a scrubbing noise. Inspected underneath and between tub. Could not see any obstruction. Attempted to remove wash plate but it is seized onto drive shaft. Ordered wash plate, gear case and extra time. ; ordrng 1 W10752283 (washplate) and 1 W11393685 (Gear Case) and 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Glastonbury, CT 06073
Chuck M.
Job Details: 11/28/2023
Customer complaint is that upper rack wheel broke off adjuster. Replaced adjusters from T/S and tested. Rack is working normal.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Wethersfield, CT 06109
Chuck M.
Job Details: 11/28/2023
Customer complaint is that dishwasher makes noise. Ran dishwasher and sounds are normal. Found shields in lower front are missing. Ordered shields. ; ordrng 1 W11573700 (Shield) and 1 W11573704 (Shield)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Wethersfield, CT 06109
Chuck M.
Job Details: 11/28/2023
Customer complaint is that washer knocks loudly especially during spin cycle. Ran diagnostics and found no error codes. Ran a Quick Wash Cycle and actuator shifted normal. Washer filled and washed normal. Inspected basket and found balance ring is loose causing a knocking noise when there is a load in wash. Ordered basket. ; ordrng 1 W11513244 (Basket)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/28/2023
"Disassembled and replaced gear case, clutch, slider, stator and rotor. Reassembled, ran DLMS calibration. Tested washer and ran component tests for agitate and spin. All tests performed properly. Washer operating properly.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11449841 GEARCASE"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/28/2023
"Tested and found washer would not start. Attempted to enter diagnostics, would not enter diagnostics. Unplugged washer, waited approximately 5 minutes. Plugged back in, washer now operating. Entered diagnostics, no stored error codes. Needs control. Part is special order. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11627413 (Control)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Norwich, CT 06360
Amanda R.
Job Details: 11/28/2023
Bread and ice cream not freezing unit is untested garage explained needs to be in heated room
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Prospect, CT 06712
Jimmy R.
Job Details: 11/28/2023
"Checked over unit and found machine would not fill found unit running then erroring out h20 on display. Checked valve and found wires for fill valve cut in half also wires for float broken this caused no power to valve and no water. Spliced in wires for now so unit will operate ran wash cycle and found drum pump noise, will order new harnesses and a drain pump advised we would call when in for return visit ; ordrng 1 W11568793 (Harness) and 1 W11397505 (Harness) and 1 W11497943 (Drain pump), dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFS2853AF
Near Canterbury, CT 06331
Amanda R.
Job Details: 11/28/2023
In the first year warranty needs Frigidaire tech dispatched
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Plainfield, CT 06374
Amanda R.
Job Details: 11/28/2023
threw F6e1 error over-temp reset power to unit pre heated to 425 ; ordrng 1 W11548749 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Killingly, CT 06241
Amanda R.
Job Details: 11/28/2023
Drain pump not coming on replaced pump still not coming on needs new harness and control ; ordrng 1 W11643701 (Harness) and 1 W11627413 (Control)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/28/2023
"Complaint washing machine will not stop spinning. I found error codes, F3e3 f6e3 I clear error codes. I found thermometer on water inlet valve was open I found unit would not perform a DLMS calibration cycle at all. I replaced main control board motor control board performed a DLMS calibration cycle. Customer stated they had a power outage the day before this issue occurred. unit completed a DLMS calibration cycle with new control board installed with no issues. Found I also found washing machine was extremely unlevel. I leveled legs on washing machine.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , used 1 W11165546 (VALVE) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/28/2023
Complaint dryer is not getting hot. I found the reason getting hot is due to an incoming voltage issue. Incoming voltage is incorrect. I found voltage issue is due to one leg of the dryer being tripped at circuit breaker panel. I turned breaker switch all the way off and then turned it back on again and dryer is now heating fine I ins to make sure that theres nothing grounding out at all at this time. Nothing found on the dryer that would cause the dryer to trip the breaker. Customer may be having a week. Breaker issue may have to replace breaker issue per persist
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/28/2023
Complaint taking a long time to dry clothes. I found completely restricted vent water coming from vent area behind dryer vent tube has water in it. Dryer is getting hot and is blowing air with hose. Disconnected temperature of dryer with hose connected vent hose is 260 through 132. With hose disconnected 189- 116 degree cycle temp. Hi heat. ; used 1 W11224254 (VENT TEST KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/28/2023
"Complaint dishwasher, leaking fee, right side of the door onto the floor. I found gasket was compressed completely would not spring I replaced gasket pad. No additional issues found at this time. I performed a wash cycle inspected no leaking.; dspstn on spec-tagged invntry: 1 W11498831 GASKET"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Prospect, CT 06712
Jimmy R.
Job Details: 11/28/2023
"Checked over unit and found freezer door gasket had fallen off causing no sealing and frost to build up, pushed gasket back on and added some silicone so gasket would stay in place added silicone around cabinet to fill in gaps, heated door gasket so it would create a good seal. Checked all operations and unit is now evoking to specs; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killingly, CT 06241
Amanda R.
Job Details: 11/28/2023
"Replaced all parts still getting stuck on 18 minutes until customer shuts off unit called tech customer needs to hook to wifi and call whirlpool for update customer dosent want to hook to WiFi control must be ordered from Plainfield Indiana Sr7737894780 ; rqstng P&A on 1 W11419171 (Control), states that autho needed"
We serviced a
SAMSUNG OVEN
Model NX58K9850SG/AA
Near Pomfret, CT 06259
Amanda R.
Job Details: 11/28/2023
Bake not preheating Replaced bake ignitor preheated to 350 ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL DRYER
Model MED5630HW0
Near Mansfield, CT 06268
Amanda R.
Job Details: 11/28/2023
"Motor wheels idler pulley belt all broken ; rqstng P&A on 1 W11364931 (Motor) and 1 WP697772 (Blower) and 1 4392067 (Kit), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Southington, CT 06489
Jimmy R.
Job Details: 11/28/2023
"Installed new rails, shaft and gears due to door jumping when opening and not sealing, checked door and found door now sealing good and tight advised to make sure door is pulled from center. Checked all other operations and unit is working to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Charlotte, NC 28273
Ryan S.
Job Details: 11/28/2023
"Installed new filter dryer and compressor. Filled nitrogen and no leaks detected, pulled vaccum steady 10 mins. Filled with r134 and unit started cooling, conformed both evap frost pattern starting. Verified proper operation. Informed customer to give 24 hours for proper cool. ; dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Wolcott, CT 06716
Jimmy R.
Job Details: 11/28/2023
Tested fridge and found unit would shut off and go blank every few weeks then would have to be reset from the breaker and it would start working again. Checked over unit and checked for broken wires found all ok checked cntrl and found control killing power to unit then resetting and working will order cntrl ; ordrng 1 WPW10675033 (Cntrl)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Waterbury, CT 06710
Jimmy R.
Job Details: 11/28/2023
"Checked over washer due to customer still having issues with unit going off balance and walking out. Ran unit threw a spin and found tub wobbling added clothes and spin unit and if clothes where out of balance just a little unit would start to bang and shake, checked Basket and found inner connection loose and causing tub to wobble. Will order new basket and hub parts tentative p/a ; ordrng 1 W11172199 (Basket) and 1 W10528947 (Hub), states that autho needed"
We serviced a
JENN-AIR RANGE
Model JDS9865BDP
Near Matthews, NC 28105
Jeff L.
Job Details: 11/28/2023
Oven sensor was allowing oven to get too hot replace sensor unit ran and checked OKCall complete; used 1 WPW10181986 (Sensor) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model GMC305PDB6
Near Waxhaw, NC 28173
Jeff L.
Job Details: 11/28/2023
Once I replaced the door switches I checked to make sure I had proper voltage on low side now and I did 112 volts checked at low voltage transformer (blue+red). Did not have that voltage on last visit. As I stated when first out here there was a wire burnt slap up on mag safety thermostat. I replaced wire and safety thermostat is still good. At this time the rest of the problem has to be on High side of microwave. Since the wire that burnt was from HV transformer to safety on mag tube Im ordering that and capacitor. This repair will need additional authorization.(PLEASE LEAVE TICKET WITH JL IF POSSIBLE)Part#WP4375020Part#WP4375286; ordrng 1 WP4375020 (Capacitor) and 1 WP4375286 (High voltage transformer) and 2 2xframe (2xframe)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, NC 28277
Jeff L.
Job Details: 11/28/2023
"SR#7737887304 (Drew)Upon arrival I found a ice sickle from ice maker mold to ice bucket spoke with tech support to confirm diagnosis the ice maker is calling for to much water when filling ice maker there are no stress cracks in plastic mold the ice maker does a complete harvest cycle. The auger motor is working fine it was froze up with solid ice. All previous trips out here I never seen any indications of leaking from ice maker like I did today. Previously the flapper wouldnt shut. In order to stop the solid ball of ice from continuously happening is to replace ice maker.; ordrng 1 W11557001 (Ice maker), dspstn on spec-tagged invntry: 1 W10786952 VALVE/HI PRESSURE"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28269
Robert A.
Job Details: 11/28/2023
Cx complaint that the unit is not drying clothes. I inspected the unit to confirm the complaint. I found the unit heats and tumbles but has poor airflow. The home needs its air duct line cleared from the dryer wall to the exterior of the home. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Charlotte, NC 28269
Robert A.
Job Details: 11/28/2023
Cx complaint that the mullion bar does not line up to insert the slot at the top of the cabinet. I inspected the unit to confirm the complaint. I found the door to be lower than normal not allowing it to catch the slot. I noticed the closer cam and the door closer is worn not preventing the door from rising when it closes. Im ordering the parts for the return visit.; ordrng 1 WP12028505AP (Cam closure) and 1 W10918008 (Door closer)
We serviced a
WHIRLPOOL RANGE GAS
Model WGG745S0FS02
Near Coventry, CT 06238
Amanda R.
Job Details: 11/28/2023
Replaced parts preheated lower oven to 350
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR
Near Farmington, CT 06032
Ruben C.
Job Details: 11/28/2023
Checked unit had ice build up in back need to order evap cover and sensor could not look up parts no signal will call Lisa in morning cust only paid for service charge
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Avon, CT 06001
Ruben C.
Job Details: 11/28/2023
Replaced both hinges tested operation normal door opening and closing normally
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Avon, CT 06001
Ruben C.
Job Details: 11/28/2023
replaced harness timer and start switch tested operation normal Tested heating normally
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Canton, CT 06019
Ruben C.
Job Details: 11/28/2023
Replaced sides tested operation normal ice door opening normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVBL02
Near New Hartford, CT 06057
Ruben C.
Job Details: 11/28/2023
Checked unit found harness at door broken door is no longer available
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Springfield, MA 01119
Roger R.
Job Details: 11/28/2023
Unit has a bad sump assembly. Will need to order and return to install. ; ordrng 1 W11613479 (Sump assembly)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Roger R.
Job Details: 11/28/2023
Installed new main board and unit responding properly again. All checks ok. ; dspstn on spec-tagged invntry: 1 W11616491 CNTRL-ELEC
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Britain, CT 06053
Chuck M.
Job Details: 11/28/2023
Arrived to diagnose washer. Customer does not have POP. Customer has a receipt but it does not have Date of Purchase on it. Told customer receipt should have date of purchase and model number.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/28/2023
Confirmed purchase date and took picture of receipt. Tested and found valve humming but no water coming in. Ran diagnostics found F8E1 valve failure error. Needs inlet valves. Checked part availability and scheduled return for 12/4 am; ordrng 1 W11316256 (Valve) and 1 W11316255 (Valve)
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/28/2023
"Tested and ran diagnostics confirmed F7E2 error. Attempted to run diagnostics cycle, motor making a grinding noise and not starting. Pump/motor defective. Ordering pump/motor assembly. Customer has only had dishwasher for a week and never used. They are going to contact Ferguson to see if they can get unit replaced.; ordrng 1 W11460946 (Pump/motor)"
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near York, SC 29745
Mitch H.
Job Details: 11/28/2023
"Removed and replaced chute. Reassembled, tested, operating properly and quietly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Torrington, CT 06790
Ruben C.
Job Details: 11/28/2023
Replaced door and ice maker tested operation normal have advised cust to give 24 hours for ice production
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Farmington, CT 06032
Ruben C.
Job Details: 11/28/2023
Checked unit found belt broken motor is operating and element heating would need dryer repair kit which comes with belt gave cust estimate so they can submit to their insurance have informed cust will have 7 days to have repair done if not service charge will not be deducted from total
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HV1
Near Somers, CT 06071
Gary V.
Job Details: 11/28/2023
"Inspected and found main acu no longer sending voltage to bake element after reaching temp and bake element not ohming properly, out of specs, will submit estimate and call with return date.; rqstng P&A on 1 W11536793 (Main acu) and 1 W10779716 (Element)"
We serviced a
MAYTAG DISHWASHER
Model MDBH949PAM4
Near Somers, CT 06071
Gary V.
Job Details: 11/28/2023
"Inspected and found debris lodged under float switch, removed debris and cycled, tested fine now."
We serviced a
WHIRLPOOL RANGE
Model JES1750FB0
Near Somers, CT 06071
Gary V.
Job Details: 11/28/2023
"Inspected and found main acu no longer sending voltage to bake element after reaching temp and bake element not ohming properly, out of specs, will submit estimate and call with return date.; rqstng P&A on 1 W11295990 (Main acu) and 1 W10779716 (Element)"
We serviced a
GE DRYER
Model GTD65EBSJ3WS
Near Somers, CT 06071
Gary V.
Job Details: 11/28/2023
"Inspected and found belt broken and lint screen torn, replaced belt and please mail out screen to customer.; ordrng 1 WE03X23881 (Lint screen), used 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Chicopee, MA 01022
Chris B.
Job Details: 11/28/2023
Complaint that the unit is making a grinding noise. Found agitator nut was loose causing the wash plate to grind. Will order parts for a return visit. ; ordrng 1 W10836692 (Agitator Top) and 1 W11397111 (Wash Plate) and 1 W11223765 (Screw)
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTPB4
Near Southampton, MA 01073
Chris B.
Job Details: 11/28/2023
Complaint that the unit is not washing properly. Tested out the unit on a quick cycle. All seems to be working fine. No issues found with the dishwasher. Tested unit out with two bowls on the lower and mid rack and both bowls filled up with water with no issues. Collected trip fee. ; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP
We serviced a
SAMSUNG RANGE
Model NE63A6311SS/AA
Near Attleboro, MA 02703
Aimee Z.
Job Details: 11/28/2023
"Only one burner works front right Back 2 and front left under crack top broke burners stoped working, harness is good Cust had pulled out no power source in a small pantryBack infi switches have burn out on infi switch ; ordrng 1 DG94-03979A (Cook top) and 2 DG47-00067A (Front right)s and 2 G47-00060A (Back 2)s and 1 DG44-01009B (Infi front right) and 2 DG44-01006D (Back infi switch)s"
We serviced a
FRIGIDAIRE RANGE
Model FGGF3058RFA
Near Southampton, MA 01073
Chris B.
Job Details: 11/28/2023
Complaint that the unit is tripping the breaker. Found metal shavings touching the pilot and the chassis. Cleared out all debris and ran a bake cycle and oven heating properly. Collected for minor repairs.
We serviced a
KITCHENAID REFRIGERATOR
Model KTRC19MKSS02
Near Northampton, MA 01062
Chris B.
Job Details: 11/28/2023
Complaint that the unit is not cooling properly in the fresh food section. After removing the back panel found evap fan running normal but very little frost pattern. Kept the door shut for 15min. to see if frost would develop. After the 10min. mark found the same low frost pattern. Customer prefers not to put money into it for its age. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Hampden, MA 01036
Roger R.
Job Details: 11/28/2023
"Unable to remove rotor torx screw. Last visit I did check the rotor and it came off properly at that time. That is why I did not order those additional parts at the time. Due to not being able to remove the rotor this washer will also need a new rotor, stator and associated bolts. GEAR CASE AND SLIDER ARE AT CUSTOMERS HOME; ordrng 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 6 W11027980 (Screw, motor)s, dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11449841 GEARCASE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Easthampton, MA 01027
Chris B.
Job Details: 11/28/2023
"Complaint that the units lighting is not working properly. ; rqstng P&A on 1 W11624997 (Gasket Ice Door) and 1 WPW10400825 (Retainer Gasket) and 1 WPW10347087 (Gasket Chute) and 1 W11572058 (Ice Chute Kit), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC , used 1 W11462342 ( LED Light) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near South Hadley, MA 01075
Chris B.
Job Details: 11/28/2023
Complaint that the door came off the left corner. Readjusted the door and ran a quick cycle test. No leaks detected. Collected for minor repairs.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlton, MA 01507
Angel R.
Job Details: 11/28/2023
"Installed parts, calibrated and tested unit. Tested ok. Called tech line to document from previous visit. SR#7737891172."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JT3
Near Southbridge, MA 01550
Angel R.
Job Details: 11/28/2023
"Pre-heated oven and used my thermal couple, unit was off by about 20-25 degrees even after calibration. Will order new control and oven sensor. ; ordrng 1 W11594190 (Control) and 1 WPW10181986 (Sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Charlotte, NC 28278
Ryan S.
Job Details: 11/28/2023
"Customer complained unit still leaking, found drain pan is bowed up in middle causing leak. Scode S16360 covers labor cost. Ordering service kit W11457241 which has drain pan. Customer paid for part via card. Scheduled return call for 12-4-23 pm ; ordrng 1 W11457241 (Service kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/28/2023
"Complaint washing machine has no power to main control. No lights is making a noise coming from underneath. I found error codes F7e6 f8e1 f2e1 I found control was in stealth. Diagnostics drain pump running control in operable weighted 10 minutes for control to reset itself control has reset itself. No additional issues found no leaking capacitors performed a cycle on the washing machine. All functions are working properly I did notice a hose was pinched behind washing machine, causing cold water to be extremely slow at filling. More than likely the cause. Of customers complaint."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kershaw, SC 29067
Jonathan J.
Job Details: 11/28/2023
Loud squeaking noise during wash. I found drive belt was the cause of squeaking noise I replaced belt tested operations no additional issues. Found everything is now working fine.; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL OVEN
Model MER8800DE0
Near Dudley, MA 01571
Angel R.
Job Details: 11/28/2023
"Unit is under 10 year limited parts warranty including bake element, see quick pics. Verified this with Mike and entitlements screen. Will order new element. Charged customer for labor only. ; ordrng 1 W10779716 (elmnt-bake)"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Agawam, MA 01001
Mike K.
Job Details: 11/28/2023
"Unit under 1yr wp warranty per service bench. No errors in history. Complaint of leak under unit. Some water under unit and a mat in front that is soaked on arrival. some water stains coming from hot water supply. No leaks during diagnostic test. Ran normal cycle, deep water, filled and went into agitation without any leaks , tightened water hoses at valve, but no leaks before/after. Did find a slice into cold water supply hose, but not leaking from it in testing.Cancelled and drained fine with no backup in standing drain pipe.Again checked underside of unit and no signs of leaking, no additional water other then what was there on arrival. Ran diagnostic test one more time and no leaks.Possible drain had been backed up and now is clear, that supply hose was loose but has tightened, but cannot duplicate and leaking from unit. Did suggest replaced fill hoses since some damage was seen on cold.There is a water heater in closet and water is by it as well near back wall.Leak could be from the water heater.Cs also complained of damaged clothes stains, but Washplate is smooth, no abnormal gaps. Unit testing properly. Explained finding to customer and to Anthony."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Plymouth, CT 06782
Jimmy R.
Job Details: 11/28/2023
"Checked over unit and found fridge door not sealing and freezer door not closing hitting on bottom. Checked over door and found fridge door to low added shim to hinge to bring door up also added wood piece to rear leg to bring machine forward, checked door and gasket is now sealing. Added shim to freezer door to stop from rubbing checked door and unit is now sealing and closing properly ; used 2 WP487576 (Washer) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Watertown, CT 06779
Jimmy R.
Job Details: 11/28/2023
Installed both fridge doors and leveled up unit so doors would close and be even checked over all operations and unit is now operating to factory specs
We serviced a
WHIRLPOOL DRYER
Model WED8500DC
Near Westfield, MA 01085
Mike K.
Job Details: 11/28/2023
"Unit is heating, they had a broken belt that cs replaced but now stops tumbling when load is added. Found belt installed incorrectly. Corrected and unit working properly"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Matthews, NC 28105
Jeff L.
Job Details: 11/28/2023
"SR#7737897023 (Bruce) found no fault codes in unit, ran unit thru service mode and then checked for fault codes and there were none. I did find the unit plugged into a 120 v jumper (surge protector) that was plugged into wall. I removed surge protector and ran unit no fault codes no interruption of operation of machine. Advised customer to call us if needed. At this time, nothing else that can be done Call complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/28/2023
I replaced all previously ordered parts a tested operations no additional issues found with washing machine here today. Everything is working fine and normally. ; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK and 1 W11135391 CONSOLE
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Mount Holly, NC 28120
Robert A.
Job Details: 11/28/2023
Cx complaint that the units lower oven light is staying on preventing it from working. I inspected the unit to confirm the complaint. I found the switch housing to the door latch is separating causing the switch to move. As a result the switch is not making solid contact to activate the door closure function. The unit needs a new lower oven door latch assembly to resolve the issue. Im ordering the part to resolve the issue.; ordrng 1 W10883049 (Door latch assembly)
We serviced a
144 OVEN
Model WEE745HOFS0
Near Charlotte, NC 28216
Robert A.
Job Details: 11/28/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, CT 06082
Gary V.
Job Details: 11/28/2023
"Customer canceled, discovered problem was an electrical supply issue in house."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/28/2023
Customer complained of noise during final spin. Confirmed noise and no error codes. Found screw had came loose from rotor cover. Put blue lock tight on screw and tightened screw in. Ran high speed spin again and noise not present now. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Warren, MA 01083
Roger R.
Job Details: 11/28/2023
Found unit not agitating proper. Only in one direction. Will need a new gearcase will order and return to install. ; ordrng 1 W11449840 (GEARCASE)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Belchertown, MA 01007
Roger R.
Job Details: 11/28/2023
Found unit has a bad water valve. Will need a new valve. Will order and return. ; ordrng 1 W11220230 (VALVE)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Clover, SC 29710
Mitch H.
Job Details: 11/28/2023
Removed and replaced pressure switch/ hose. Tested and ran diagnostics cycle. All functions tested good and operating properly.
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near West Springfield, MA 01089
Mike K.
Job Details: 11/27/2023
"F2e1 only error in history. Ran service diagnostics test. Some grinding/scraping out n spin /agitation. Found oil spray from gear case assembly. Unit will need need gear case assy; rqstng P&A on 1 W11393685 (Gear case assy) and 1 W10752187 (Wash plate screw) and 1 W10902814 (Washplate) and 1 W10734521 (Clutch), ordrng 1 2xtime (2x time)"
We serviced a
GE RANGE
Model JGS750SEF4SS
Near Southampton, MA 01073
Mike K.
Job Details: 11/27/2023
Right front burner not lighting. Igniter is sparking fine. Oriface not clogged and gas flow is good. Found weep hole on burner head clogged. Cleared and igniting properly. Cs also wanted bulb changed. Replaced bulb and operating properly.; used 1 8009 (BULB 40W) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Gastonia, NC 28056
Ryan S.
Job Details: 11/27/2023
"Customer complained Ui was loose. Found screws on bottom of Ui were not tightening properly, replaced screws and Ui now firm. Showed customer verified proper operation"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Charlotte, NC 28216
Ryan S.
Job Details: 11/27/2023
"Returned to install new compressor, installed compressor and pulled vaccum. Filled with 53g r600. Proper frost pattern. Verified proper operation, Informed customer to give 24-48hrs for proper cool to form. ; dspstn on spec-tagged invntry: 1 W11504416 COUPLER 8.5/6 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Stanley, NC 28164
Ryan S.
Job Details: 11/27/2023
"Customer complained unit making noise. Ran service mode no error codes stored. Ran unit several times with no noise out of ordinary, no service pointers on this model. Took off motor and checked slider, no issue.checked inner tub. O noise or issue. Informed customer unit working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Granby, CT 06090
Mike K.
Job Details: 11/27/2023
"Cs says has been getting drain error, though unit drains. Tested in normal cycle on arrival, filled but wash motor not running. Cancel and drain pump operated fine.F7e1, f9e1,fae2 motor failure, drain failure, vent failure.Drain operated fine in diagnostics, wash motor failed.; ordrng 1 W11416363 (Sump assy)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near South Windsor, CT 06074
Amanda R.
Job Details: 11/27/2023
Complaint that randomly not spinning out clothes went over loading alike items and under loading or overloading went over adjusting spin speed customer unhappy with control cover being broken out of box wants it reordered ; ordrng 1 W11550649 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near East Hartford, CT 06108
Amanda R.
Job Details: 11/27/2023
Stuck with drain pump running showed customer how to hold cancel until noise stops calibrated unit ran automatic test operation normal
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Avon, CT 06001
Mike K.
Job Details: 11/27/2023
"Unit turns on, but not tumbling/heating. Found open thermal fuse. Heating element tests fine at 10 ohms and no shorts. Replaced thermal fuse and unit tumbling and heating. Advised to keep vent cleared on regular basis.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
JENN-AIR COOKTOP
Model JIC4536XS00
Near Farmington, CT 06032
Ruben C.
Job Details: 11/27/2023
Replaced maintop tested operation normal tested burners heating normally
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EWH3
Near Plainville, CT 06062
Ruben C.
Job Details: 11/27/2023
Replaced motor sump assy tested operation normal no leaks detected washing normal draining normal diagnostics check normal
We serviced a
AMANA REFRIGERATOR
Model ARB9058CB
Near South Hadley, MA 01075
Chris B.
Job Details: 11/27/2023
Complaint that the ice maker is not turning off. Ice maker arm is broken. Quoted parts and labor. Will order parts for a return visit. ; ordrng 1 WP628356 (Fill Cup)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Torrington, CT 06790
Mike K.
Job Details: 11/27/2023
"Unit displaying f9e0 off balance pause, error on arrival. Unit was not level, added board under right side legs and leveled to center basket raised drain hose height in standing drain pipe. Ran through diagnostic cycle fine, draining fine. Ran normal cycle through fill and into wash, cancelled and drained fine.Ran drain and spin cycle and went into full speed spin fine..Explained to customer how the unit wasnt level, tested b was resting and n right side panel on arrival, and the error was for unbalanced loads, in which the unit would stop and not finish spinning out. Explained how to rebalance and resume load and how to avoid unbalanced loads."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Wethersfield, CT 06109
Chuck M.
Job Details: 11/27/2023
Customer complaint is that oven has condensation. Inspected and found aluminum foil covering the entire bottom of oven. Customer was baking a turkey when water started dripping. Found heat detector broken. Advised customer to use foil slightly larger than cookware. Ordered deflector P&A. ; rqstng P&A on 1 W11369884 (Heat deflector)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Ludlow, MA 01056
Roger R.
Job Details: 11/27/2023
Found unit had foreign object in front drum seal. Removed object and unit working properly
We serviced a
LG REFRIGERATOR
Model LMXS30776S/04
Near Ludlow, MA 01056
Roger R.
Job Details: 11/27/2023
Unit needs a new compressor and sealed system leak. Customer to purchase new unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/27/2023
Complaint unit very slow at making ice not making ice properly. I found low water pressure as the cause of no ice and odd shaped ice. I found unit still has factory filter installed in it clogged water filter filters three months old. Lots of variables can be attributed to life expectancy of water filters. no valve issues. No icemaker issues. No cooling issues found everything is working fine.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/27/2023
Found flood switch tripped and water in leak tray. Removed water. Tested and verified proper operation. No leaks. Water from installation. All functions check ok.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Davidson, NC 28036
Vincent O.
Job Details: 11/27/2023
"Found door not closing properly to activate switches. Must hold door shut for unit to work. No inside light. Electrical buzzing from switches when door is not held shut. Turned of power to unit and advised customer to not use. Customer will contact whirlpool for replacement. ; ordrng 1 W11578578 (Switch kit) and 2 W11598178 (Hinge)s and 1 W10886919 (Bulb) and 1 W11238401 (Transformer) and 1 WPW10128850 (Arm assy) and 1 Rivetgun (Rivet gun), rqstng P&A on 1 2XEXTRA (2XEXTRA)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near East Hartford, CT 06108
Amanda R.
Job Details: 11/27/2023
Drain pump getting power but not draining drain hose is very long needs to be supported up and try to shorten length ; used 1 W10876600 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/27/2023
Found gears stripping during braking and during spin. Order and replace gearcase and motor. ; ordrng 1 W11454741 (Gearcase) and 1 W10890624 (Motor)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/27/2023
Found long fill error causing unit to not complete. Found water bubble stuck in pressure tube causing long fill. Cleared pressure tube. Tested and verified proper operation. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near York, SC 29745
Mitch H.
Job Details: 11/27/2023
"Checked and found frost buildup at top left front of freezer and on door. Inspected gasket, making proper contact around full perimeter. Entered diagnostics, unit doesnt have setting for horizontal mullion heater. No service pointers for this issue. All other tests check good. Ordering freezer door. Advised customer that door will ship directly to them and they will need to inspect for damage and call to schedule return.; ordrng 1 W11681455 (Freezer door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM504EPA2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/27/2023
Dishwasher will not do anything red light inks on user interface. I found control lock. turned on customer had tried to turn off control lock and could not get it to turn off. Customer turned off breaker and was able to run one cycle after turning breaker back on with no issues. I turned off control lock tested operations multiple times no error codes and fault. Diagnostics history. No additional issues found at this time with dishwasher.