We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Gastonia, NC 28054
Ryan S.
Job Details:
04/11/2024
"Customer complained of leaking, said it was a small amount at first. Then was flooded after. Ran unit with back panel off and no leaks detected inside unit. Found spring holding from bellow on was loose causing drip leak , hooked spring back on and ran unit again. When unit started draining heard drain line fill and over fill and start spilling out drain in home. Issue is with plumbing. Informed customer to call plumber For repair for this issue. Unit is working as designed , only issue now is with customer plumbing."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, NC 28054
Ryan S.
Job Details:
04/11/2024
"Customer complained of grinding noise. Found gearcase has failed causing came to slip and come off. Belt cover was damaged also. Ordering gearcase , cam, and belt cover. 2xtimeframe. Unit was still in one year warranty, customer had her sales receipt and I took picture. Used actual goods issue date on last calls due to her not being at home on previous calls and her husband didnt have the receipt. Informed customer office will call when parts come in. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Belt cover), rqstng P&A on 1 2xtimeframe (2xtimframe)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Gastonia, NC 28052
Ryan S.
Job Details:
04/11/2024
"Customer complained of noise. Found pully wheel bad, replaced from ts. Replaced drum rollers and belt also. Verified noise gone.,let customer listen. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Charlotte, NC 28215
Robert A.
Job Details:
04/11/2024
"Cx complaint that the unit sparked and now does not work. I inspected the unit to confirm the complaint. I found the thermal block had thermal damage. I replaced the terminal block with one from TS. The unit needs a new power cord to work as designed. I called WP safety, the message said it was outside of business hours. Ill call again later."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Charlotte, NC 28215
Robert A.
Job Details:
04/11/2024
Cx complaint that the unit is not heating at all. I inspected the unit to confirm the complaint. I found the unit is getting 243v at the terminal block and the drum light comes on the the door open. The thermal fuse blew. I replaced the part with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES2
Near Springfield, MA 01119
Gary V.
Job Details:
04/11/2024
"Inspected and found terminal block, main wire harness and power supply cord had thermal event and has melted wires, sr#7738841528. Quoted and they will call. Reported to safety team."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Ellington, CT 06029
Gary V.
Job Details:
04/11/2024
"Techline sr#7738870620, installed new burner and cap and cycled flame is still the same coming out oblong on one side. called Techline and they want the valve replaced. Ordering valve tube for back up. Will order and call for return date.; ordrng 1 W11590060 (Holder) and 1 W11509597 (Valve tube assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB05
Near Manchester, CT 06042
Chuck M.
Job Details:
04/11/2024
Customer complaint is that refrigerator is not cooling. Inspected and found no cool in unit. Found fans running but compressor was not running. Compressor is very hot to touch. Ordered compressor and couplers. Extra Time Slots. ; ordrng 1 W11547313 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process stub) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Granby, CT 06035
Gary V.
Job Details:
04/11/2024
"Inspected and found compressor shutting down on overload, needs compressor replacement, will order and call with return date ; ordrng 1 W11557425 (Compressor)"
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Enfield, CT 06082
Gary V.
Job Details:
04/11/2024
"Inspected and found loose L2 connector at terminal block, adjusted and tightened, cycled and tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FSX00
Near Springfield, MA 01109
Gary V.
Job Details:
04/11/2024
Inspected and found unit not running at all and electronics not responding needs electronics kit replaced quoted and he will call.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Crouse, NC 28033
Ryan S.
Job Details:
04/11/2024
Customer complained broke. Foudn timer and knob broke. Replaced timer and knob from ts. Verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Mooresville, NC 28117
Robert A.
Job Details:
04/11/2024
I installed the ordered parts and tested the unit for the cx. The units element is still not cycling on and off on all temp settings. The element just continually stays on the unit needs a new control board. The cx wants a refund for this repair. I removed the ordered parts and put them back in my parts bin.; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Marshville, NC 28103
Jonathan J.
Job Details:
04/11/2024
Complaint oven keeps displaying F6 one error code display keeps going blank as well. I found bake relay keeps getting stuck. Even when you hit cancel relay will not turn off. I checked incoming voltage. Incoming voltage is proper and normal. No issues with voltage at this time no issues with elements or thermal cut out fuses. I unplugged control board so customer could still use cooktop at this time. Unit needs control board to fix an thermostat ; ordrng 1 W11567368 (Control) and 1 WPW10181986 (Thermostat)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Mooresville, NC 28115
Robert A.
Job Details:
04/11/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Huntersville, NC 28078
Robert A.
Job Details:
04/11/2024
"Cx complaint that the units control is not turning on at all. I inspected the unit t9 confirm the complaint. I found the unit is getting 212v at the terminal block across L1 & L2. However the neutral wire at the terminal block is getting 122v isolated to ground. All three wires at the terminal block are getting 122v. I checked the the power directly to the cord at the outlet. Same thing; L1, L2 & neutral all have have 122v coming in. The outlet needs to be correctly wired first to address any potential issues with the unit."
We serviced a
MAYTAG RANGE
Model MGS8800FZ5
Near Charlotte, NC 28269
Robert A.
Job Details:
04/11/2024
"Cx complaint that the unit is tripping the breaker. I inspected the unit to confirm the complaint. I found the wire from the spark module pinched against the frame causing the breaker to trip when using the unit. I repaired and repositioned the wire, and tested the unit for the cx. The unit is working as designed. I called WP safety to document the issue.Sr7738865222"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Charlotte, NC 28269
Robert A.
Job Details:
04/11/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ2
Near Lincolnton, NC 28092
Ryan S.
Job Details:
04/11/2024
Retuned to replace dishwasher tub. Installed new tub reassembled unit. Ran unit through quick wash and no leaks detected. Verified proper operation.
We serviced a
JENN-AIR VENTHOODS
Model JXW9036HP4
Near Stanley, NC 28164
Ryan S.
Job Details:
04/11/2024
Retuned to install socket. Unit was still in occupied. Builder said go in and repair. Repaired socket Verified light working after install.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Stanley, NC 28164
Ryan S.
Job Details:
04/11/2024
Retuned to install ignitor. Installed part and ran bake reheat 350? verified proper operation.
We serviced a
WHIRLPOOL WALL OVEN
Model WOC95EC0AB00
Near Westfield, MA 01085
Mike K.
Job Details:
04/11/2024
"Unit is a combo wall oven. All microwave buttons when pressed say function not available.Diagnostics locks up when choosing mw faults.Me section has no power. Pulled unit out and fuse is blown. Checked door switches and switch is broke off on right side.Repair would be to replace valve interlock harness, unit would need to come out to complete repair. Quoted for harness/fuse and labor.Saved estimate as owner is not home.Can lectern for service call only."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Waterbury, CT 06708
Jimmy R.
Job Details:
04/11/2024
"Tested unit and found fridge section warm and freezer keeping temp but not freezing items, checked air flow and found unit blowing air over to fridge section checked evaporator and found frozen over causing the no cooling and freezing items. Melted all ice and wile melting forced unit into a defrost cycle checked voltage to heater and found 105v ohmed heater out and heater is bad plus not correct voltage going to it should be 120v, will order new cntrl and heater. Parts tentative p/a ; ordrng 1 W10857624 (Heater) and 1 W11089236 (Cntrl), dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Prospect, CT 06712
Jimmy R.
Job Details:
04/11/2024
"Tested unit and found machine erroring out F8e4 float switch got off, removed lower kick and found water in float causing it to error out unit and keep draining. Removed water and ran machine threw a wash cycle checking for leaks found unit over flowing water from front of cabinet into float, tiled unit back and advised customer on loading and soap amounts let unit run and everything is now dry and operating to specs"
We serviced a
KENMORE REFRIGERATOR
Model ="79583139410"
Near Northampton, MA 01053
Mike K.
Job Details:
04/11/2024
"Icemaker not working.Checked all connections and reseated everything, does go through harvest, but not getting water. Checked fill tube and no signs of blockage. (inlet valve AJU72992601 )!water working fine at dispenser. Quoted for icemaker/labor. Will think on it. Collected for service call."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Meriden, CT 06450
Jimmy R.
Job Details:
04/11/2024
Removed old compressor and drier brazen In new compressor and lock ring filter drier pumped unit down into a vacuum and pressure help normally under vac filled unit with r600 and let pressures equalize. Checked frost pattern and unit is frosting to the bottom of evaporator advised customer to give unit 24hrs so temps can regulate
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Farmington, CT 06032
Ruben C.
Job Details:
04/11/2024
Replaced console sound for functions are working now ran diagnostics no error codes in memory
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cheshire, CT 06410
Jimmy R.
Job Details:
04/11/2024
"Tested unit and found ice maker not making any ice bin empty, checked ice maker and noticed bail arm frozen in place causing ice maker to think bin is full and to not make any ice, cycled ice maker and found when filling with water the water was spraying up and over ice mold then freezing the arm to the housing checked fill tube and found rubber piece of it had gotten in the way on filling causing it to spray, fixed filling and tube ran several fill cycles and unit is now operating properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Farmington, CT 06085
Ruben C.
Job Details:
04/11/2024
Called techline to document no damage was done and no one injured when door dropped replaced hinges tested operation normal 7738872477; dspstn on spec-tagged invntry: 1 W11712996 RIGHT HINGE and 1 W11712995 LEFT HINGE
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Northampton, MA 01062
Mike K.
Job Details:
04/11/2024
Covered by authorization # M1AST90APL1.Replaced timer/knob and tested fine on timed dry
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Charlotte, NC 28269
Robert A.
Job Details:
04/10/2024
Cx complaint that the unit continues to chime whenever it has power. I inspected the unit to confirm the complaint. I found no error codes and the oven and burner are working. The screen display is dim and the temp down button is not working consistently. The unit needs a new control board t9 resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11594224 (Control board)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HB07
Near Charlotte, NC 28269
Robert A.
Job Details:
04/10/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, SC 29745
Mitch H.
Job Details:
04/10/2024
"Tested and found lid lock working but motor only buzzing when trying to start. Replaced capacitor, tested, motor still not starting. Possibly new capacitor bad. Ordering motor, control and capacitor. Checked part availability and scheduled return for 4/16 PM ; ordrng 1 W11283592 (Drive motor) and 1 W11395618 (Capacitor) and 1 W11513246 (Control), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11395618 (Capacitor) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Charlotte, NC 28278
Mitch H.
Job Details:
04/10/2024
"Tested and ran diagnostics. Found long drain error. Inspected wiring to drain pump, no visible breaks or damage to wiring. Ohmed out drain pump, checks good. Tested power output to drain pump on control. No power going to pump. Ordering control and harness. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11626074 (Control) and 1 W11643701 (Harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Charlotte, NC 28278
Mitch H.
Job Details:
04/10/2024
Tested and tested ran diagnostics. Found F8E1 no water error. Tested dishwasher and found valve operating properly but incoming water line from sink has very low flow and also will not shut off completely. Problem is with valve under sink. Advised customer they would need to contact a plumber and have valve replaced. Dishwasher operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28278
Mitch H.
Job Details:
04/10/2024
"Removed and replaced main control and pressure hose. Ran control calibration. Started quick wash cycle. Allowed washer to fill and begin agitating, all operating correctly. Canceled cycle, washer drained properly. Washer operating as designed."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Charlotte, NC 28278
Mitch H.
Job Details:
04/10/2024
"Confirmed issue with turntable motor. Removed and replaced motor and support. Tested, now operating as designed."
We serviced a
MAYTAG WASHER
Model MVWB855DC2
Near Marshville, NC 28103
Jonathan J.
Job Details:
04/10/2024
Complaint washing machine wont start a cycle displays F5 error. I found only error code in fault. History is Error code f5e2 I cleared error code found lid latch has failed. I replaced lid latch assembly tested operations performed a calibration procedure test 52 no further issues found with washing machine at this time. No additional error codes found either. ; used 1 W10861642 (DOOR LOCK) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Gastonia, NC 28056
Mitch H.
Job Details:
04/10/2024
"Disassembled washer, removed and replaced gear case, slider, valve and wash plate. Reassembled, ran load calibration. Tested washer, all functions and components operating properly."
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Monroe, NC 28112
Jonathan J.
Job Details:
04/10/2024
Complaint washing machine is not washing clothes properly. I found error codes F9e2 f0e3 customer stated she just got done having a technician in her home a week ago and does not want to have drain pump replaced at this time.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
04/10/2024
"Replace light and harness Im going too late. Tesla operations light is now working inside of microwave. No additionally shes found microwave is heating fine. Oven is also heating fine. No error, codes and diagnostics at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
04/10/2024
Complaint dishwasher will not do anything will not fill with water will not start a cycle starts chiming and lights will start flashing within first three minutes of trying to start a cycle. I found error 7-2 9-2 8-4 I cleared all codes. I replaced motor sump assembly. Ran a diagnostic cycle through dishwasher no leaking occurring. I checked incoming voltage 124.3 and proper no further issues found with dishwasher at this time per performed a quick wash cycle to departure. ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
04/10/2024
Retuned to install parts. Installed belt and control. Ran service mode to verify all funtions working and no noise from belt. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Denver, NC 28037
Ryan S.
Job Details:
04/10/2024
"Customer complained that the unit intermittently wont start. All the lights start lighting up and doing string patterns. Foudn only lid lock error in error codes . Ran service test mode and all funtions working , tried lid lock several times and. Lid lock working properly. Found corrosion on Ui panel back. Informed customer UI is properly going in and out due to corrosion on Ui board. Quoted for repair customer said shes moving soon and isnt keeping unit. Collected trip fee."
We serviced a
JENN-AIR WARMING DRAWER
Model JJD3030IL00
Near Denver, NC 28037
Ryan S.
Job Details:
04/10/2024
"Customer complained unit is leaning on the left side causing door to not align or shut properly. Went to try to take out out entire frame of unit and found when taking out left side screws another set of screws were in the holes with broken off heads. Cant get unit out of built in frame in cabinet. Informed customer they will need to contact builder to get broken screws removed somehow and either have unit pulled out or able to be pulled out properly sp that I can inspect under and behind frame to see why left side of unit is sagging when drawer is installed. Can move left inner side wall by hand , racks are ok. Issue is with frame."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Charlotte, NC 28206
Ryan S.
Job Details:
04/10/2024
"Customer complained of no to little ice production. Upon arrival checked freezer temps with liquid test thermometer, freezer was at 11?. Set to 0? but customer had opened freezer some, took out back panel and found complete frost pattern on freezer evap. Found compressor fan running, found coils under unit were covered in dust. Cleaned off coils to help cool compressor. Ran service test for icemaker and icemaker fan and freezer fan working. Found E5 in icemaker error codes check in service test 56. Ran test 57 and icemaker went into harvest mode. Icemaker had ice in it and ran fill test 45 and icemaker filled. Due to e5 error issue could be just freezer not getting to proper temp to run icemaker. Or icemaker is bad due to thermostat in icemaker. Quoted icemaker. Informed customer I cleaned coils of icemaker starts working, coils were issue, if not call to pay for icemaker and schedule return call to install icemaker. Customers original issue was icemaker not working along with no cool after. Due to unit having proper frost pattern sealed system is working properly other than dirty coils prior to cleaning. Showed customer how to clean coils if needed in future."
We serviced a
KITCHENAID RANGE
Model KMHS120ESS11
Near Gastonia, NC 28054
Ryan S.
Job Details:
04/10/2024
"Customer complained light hot under unit wont turn off, and a rattle noise. Found board bad causing light to stay on under unit. Also found noise coming from internal cooling fan, fan is properly installed and when unplugged noise stops. Ordering fan and control is already on order just hasnt arrived. Informed customer office will call when parts come in. ; ordrng 1 W10533503 (Cooling fan)"
We serviced a
KITCHENAID M/W OTR
Model KMHS120KPS01
Near Gastonia, NC 28052
Ryan S.
Job Details:
04/10/2024
"Returned to install part ordered by previous tech. Had customer sign damaged waiver for moving appliance, took down microwave and installed new fan. Ran unit and customer said that wasnt the right fan. Took unit back down. Find inner cooling fan was vibrating too much causing noise. Fan was installed properly from factory . Unplugged power from cooling fan and ran unit and noise stopped. Confirmed cooling fan bad. Ordering part. Informed customer office will call when part comes in. Took picture of receipt , took picture of wrong appliance at first so check last picture for proper receipt for this unit. ; ordrng 1 W10533503 (Cooling fan.)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS4
Near Charlotte, NC 28269
Robert A.
Job Details:
04/10/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Davidson, NC 28036
Robert A.
Job Details:
04/10/2024
"Cx complaint that the 2 front burner heads do not light. I inspected the unit to confirm the complaint. I found the burner orifice tubes have separated not allowing good gas flow to light. The unit needs new orifice holders, spark modules and electrodes. Im ordering the parts for the return visit.; ordrng 1 W11590058 (LF tubing) and 1 W11590059 (RF tubing) and 1 W11590249 (Spark module) and 2 W11666003 (Electrodes)s"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Mooresville, NC 28115
Robert A.
Job Details:
04/10/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed. However I noticed the water valve continues to leaks whether the unit is on or off. I found the cold side of the valve to be leaking. The unit needs a new water valve as well. Im ordering the part for the return visit.; ordrng 1 W11513255 (Water valve)
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Mooresville, NC 28117
Robert A.
Job Details:
04/10/2024
"Cx complaint that the unit is still getting too hot. I inspected the unit to confirm the complaint. I tried to turn on the unit, I found the thermal fuse blew again. I replaced the thermal fuse with one from TS. The unit now heats again. The element rarely cycles elven on extra low heat. New TCO fuse and thermistor and needed to resolve the issue. I quoted the cx for the repair. I collected the payment in full by CC.; ordrng 1 WP8577274 (Thermistor) and 1 280148 (TCO kit), used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
04/10/2024
Will not wash will not drain will not do anything. I found f7e1 f7e2 f9e1 f10e4 error codes I cleared error codes replaced motor sump assembly. tested operation no additional issues found unit is now draining properly disposer seems to be backing up slightly in single but when you flip switch water drains fine. ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP
We serviced a
KITCHENAID RANGE
Model KSDB900ESS8
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
04/10/2024
I replaced parts previously ordered. I tested operations no additional issues found with cooktop or oven or display at this time. All functions of the oven and broil and convection are working properly. Cooktop is working properly high low and simmer. issue was with short customer had at connector going to display was able to duplicate this trip by wiggling harness.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Huntersville, NC 28078
Robert A.
Job Details:
04/10/2024
Cx complaint that the units warmer zone is not working. I inspected the unit to confirm the complaint. All other burners and the oven work fine. I found damage on the warmer zone burner harness. I repaired the wire and tested the unit. The control is not sending voltage to the warmer zone burner. The unit needs a new control board to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11548749 (Control board) and 1 W11598759 (Warm zone harness)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Clover, SC 29710
Mitch H.
Job Details:
04/10/2024
"Checked and found door not engaging left side interlock. If door is pressed on at top left microwave operates correctly. Called tech line spoke to Art SR# 7738859068. He said service pointer was reissued in Aug. 2023. He recommended replacing inner door, interlock, hinges and arm. Quoted customer for repair and saved estimate. Customer is going to contact Kitchenaid to see if they will cover repairs. Collected for service call on cc."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near South Windsor, CT 06074
Amanda R.
Job Details:
04/09/2024
"Unit runs but no heat customer used vent test sent to him vent normal tested power at terminal block on,y has one leg of 120v coming to terminal block reset power at breaker but full power didnt come back"
We serviced a
SAMSUNG DRYER ELECTRIC
Model Dve50m7450wa3
Near Enfield, CT 06082
Gary V.
Job Details:
04/09/2024
"Inspected and didnt find any noises or problems at this time, all functions test fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Windsor, CT 06095
Gary V.
Job Details:
04/09/2024
"Inspected and found rinse aid not dispensing, replaced dispenser and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Charlotte, NC 28216
Robert A.
Job Details:
04/09/2024
Cx complaint that the units oven is not working. I inspected the unit to confirm the complaint. I found the f1e0 error code flashing on the control screen. I pulled the unit out and found a connector to the control board was loose. I secured the connector and preheated the unit to 350 degrees twice. The unit worked fine both times. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Huntersville, NC 28078
Robert A.
Job Details:
04/09/2024
"Cx complaint that the unit is squealing during cycles. I inspected the unit to confirm the complaint. I found a roller has slightly rusted, I applied some lubricant and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC."
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near East Windsor, CT 06088
Gary V.
Job Details:
04/09/2024
Inspected and found open bake element replaced with new element cycle to temperature and tested fine.; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near York, SC 29745
Mitch H.
Job Details:
04/09/2024
"Tested and ran diagnostics. Found F4E3 pump error. Pump/motor bad. Removed and replaced pump assembly. Reassembled, tested and checked for leaks. Operating properly with no leaks.; used 1 W11613479 (Pump/motor) from stock"
We serviced a
WHIRLPOOL KITCHEN
Model WDP560HAMZ0
Near Dallas, NC 28034
Ryan S.
Job Details:
04/09/2024
"Customer complained of broken wheel on top rack, confirmed complaint . Needs new adjuster kit. Quoted 245.02 for repair. Customer agreed over phone and said she will pay over phone. Replaced adjuster kit on both sides. Took pictures. Verified proper operation. Collected via card. ; used 1 W10712395 (ADJUSTER) from stock"
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Rock Hill, SC 29732
Mitch H.
Job Details:
04/09/2024
"Upon arrival customer said that washer was operating correctly at this time and he did not need service. Said that I needed to check range. Entered range information on ticket. Tested and found both bake and broil burners lighting and operating properly at time of visit. Set oven to 350, heated and cycled properly. Both igniters operating correctly. No issues found. Collected for service call on cc."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Mooresville, NC 28115
Robert A.
Job Details:
04/09/2024
"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found error codes: f7e4 f6e3 f2e1. I checked the slider and found the slider magnet came out of place. I replaced the slider with one from TS and tested the unit for the cx. The unit is had trouble starting a normal cycle, it took 2 attempts to fill with water. I ran a manual water valve test, both cold and hot worked fine. Im ordering a new control board to resolve the issue.; ordrng 1 W11614514 (Control board)"
We serviced a
WHIRLPOOL RANGE
Model KFEG500EBS3
Near Bristol, CT 06010
Ruben C.
Job Details:
04/09/2024
Checked unit found convect fan running slow ordering fan and control; rqstng P&A on 1 W10903746 (Fan convect) and 1 W11088877 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Springfield, MA 01107
Mike K.
Job Details:
04/09/2024
"Replaced gear case assy, Washplate, cam & actuator, motor & belt. An quick cycle through fill and into wash. Sensed filled and went into wash fine. Cancelled and drained fine. Ran spin fine. All noises and n testing normal for unit and no leaks found after repair."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Mooresville, NC 28115
Robert A.
Job Details:
04/09/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
LG DRYER ELECTRIC
Model DLEX2501V
Near Cheshire, CT 06410
Jimmy R.
Job Details:
04/09/2024
"Tested unit and found dryer would not heat up checked voltage to terminal block and 120v in each leg and 240v acrossed, removed drum and ohmed out heater found good ohmed each thermal fuse and found middle fuse bad. Replaced fuse and unit is now heating and working to specs ; used 1 WP40113801 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Windsor, CT 06095
Chuck M.
Job Details:
04/09/2024
"Customer complaint is that toe kick plate screw on left side is missing. Confirmed, took pic and ordered screw. ; ordrng 1 W11551775 (Screw)"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS1
Near Windsor, CT 06095
Chuck M.
Job Details:
04/09/2024
Customer complaint is that oven would miss ignition intermittently. Inspected and found spark igniter too far away from burner. Adjusted burner and tested. Oven checked ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cheshire, CT 06410
Jimmy R.
Job Details:
04/09/2024
"Pumped unit down and removed compressor and drier brazed in new compressor, drier and prosses stub filled unit with 6.00 oz 134a and unit started to cool and pulling heat. Checked evap and unit is frosting up and working to specs ; dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV , used 1 W11506635 (Coupler) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
04/09/2024
"Complaint F8E4 error code. I found water in overflow container underneath dishwasher. Found reason for dishwasher leaking was due to dishwasher being in a bind in the I adjusted the tub frame of dishwasher, replaced sump of dishwasher as it was in a bind leaking out funnel into overflow pan, tested operations no further issues found with dishwasher at this time.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bristol, CT 06010
Ruben C.
Job Details:
04/09/2024
Checked unit found comp seizing up no cool at all ordering comp and water valve not letting water through ordering valve too; ordrng 1 W11109499 (Drier) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11370574 (Comp) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Process tube) and 1 WPW10179146 (Valve)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Burlington, CT 06013
Ruben C.
Job Details:
04/09/2024
Checked unit found bearing is faulty severe noise and control not sending power to motor gave cust estimate for control and gearcase agitator did not come off would need agitator basket would be covered
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Britain, CT 06053
Ruben C.
Job Details:
04/09/2024
Checked unit found unit not spinning fast replaced capacitor tested operation normal ran diagnostics normal; used 1 W11395618 (Cap) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Newington, CT 06111
Ruben C.
Job Details:
04/09/2024
"Sr 7738853013 replaced power supply and led board deli drawer still not functioning not getting 14 volts dc on tan and orange wires. Ordering harness ; rqstng P&A on 1 W11170612 (Harness) and 1 WPW10769076 (Deli ui), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
04/09/2024
"Complaint washing machine making a horrible noise shut itself off within the first five minutes of operation will not complete a cycle date of purchase matches date. Customer called in for service same exact date. I found actuator was not shifting. Properly. Actuator was broken had caused damage to the clutch spines, replaced control actuator and clutch no no additional issues found with drive or control or harness at this time.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC , used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Ludlow, MA 01056
Mike K.
Job Details:
04/09/2024
"Unit humming, not tumbling, basket hard to turn, one support not turning well, but tested without basket and still hums, blower turns fine, bad start winding, turn and motor starts up. Motor covered by 10yr warranty, part only. Cleaned support and shaft, spinning better.Was going to show cs how to start in mean time, turning basket, but after one more time it has since started by itself.Quoting for dryer kit, blower and labor. Motor part cost covered. Accepted. Collected in full; ordrng 1 279787 (Motor) and 1 WP697772 (Blower), used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chicopee, MA 01020
Mike K.
Job Details:
04/09/2024
"Unit is under 1yr wp warranty per manufacture date on mod/serial tag. Making ice but not dispensing. Auger assy was jammed, once cleared unit is working fine"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Chicopee, MA 01013
Mike K.
Job Details:
04/09/2024
"Unit is under 1yr wp warranty per service bench. Plus additional yr from rent a center.Broken lid strike, replaced and tested normal cycle with load, cancelled and did drain and spin. Working fine.; used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X18DW04
Near Killingly, CT 06239
Amanda R.
Job Details:
04/09/2024
Unit not going into self defrost customer will have unit defrosted for service ; rqstng P&A on 1 W11496873 (Control) and 1 WPW10383615 (Thermistor) and 1 WPW10316428 (Heater)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFS2853AF4
Near Canterbury, CT 06331
Amanda R.
Job Details:
04/09/2024
Unit is only four months old under first year manufacturers warranty customer needs to call Frigidaire
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Waterbury, CT 06704
Jimmy R.
Job Details:
04/09/2024
Tested unit and found fridge section not cooling checked freezer evap and found unit frozen over causing no air flow into fridge section. Melted all ice and unit is now blowing air into fridge and cooling properly. Advised customer Im leaving unit if moved unit was tipping way forward customer doors to not close leveled unit and added shims to stop from moving. Unit now working to specs
We serviced a
LG WASHER
Model WM2233HW
Near Charlotte, NC 28277
Mitch H.
Job Details:
04/09/2024
Checked washer and found tub bearings bad causing noise. Would need inner and outer tub replaced. Checked part availability and found parts are no longer available. Advised customer that washer cannot be repaired. Collected for service call on cc.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Charlotte, NC 28277
Mitch H.
Job Details:
04/09/2024
"Found washer leaking from right bottom corner of dispenser drawer, running down around bellows and out. Ordering dispenser assembly and hose. Checked part availability and scheduled return for 4/15 AM ; ordrng 1 W11524105 (Dispenser assembly) and 1 W11316604 (Hose)"
We serviced a
N/A REFRIGERATOR
Model WRS315SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details:
04/09/2024
"Complaint not cooling in fresh food zone at all freezer zone keeps defrosting is not cooling properly ice bin keeps falling out and refreezing has caused damage to the ice bin due to cooling issue and light in the freezer zone has stopped working around this exact same time as cooling issue occurred. Heater harness had become unplugged and replacing heater per service pointer. Also ordering new ice and light in the freezer. Control board is OK has one sticker instead of two. I defrosted frozen over evaporator already attempted to plug-in melted harness, molex connector. ; ordrng 1 W11602886 (Module) and 1 WPW10558423 (Ice bin) and 1 W11650661 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS05
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
04/09/2024
Complaint water filter light will not go off no matter what were replaced filter from manufacturer directly light still displaying comes right back on within about a week. I reset computer on refrigerator. Reset filter light checked water quality inside of refrigerator. Water filters. Flow rate of filters is fine as of right now not as strong as when filter is removed but still has decent flow rate. I inspected filter housing filter housing is working properly. No additional issues found with refrigerator or water system at this time. All valves are working fine. ; dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HV06
Near Wolcott, CT 06716
Jimmy R.
Job Details:
04/09/2024
"Installed new cntrl and tested light function found light now coming on and shutting off, checked heating and unit is now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Wolcott, CT 06716
Jimmy R.
Job Details:
04/09/2024
"Tested unit and found freezer cooling but not freezing items fresh food cooling but evap frost pattern low. Checked compressor and unit is running but hot to touch found evap leaking on low side causing unit not make ice and not cool correctly, unti will need evaporator, proses stubs and filter dryer. Parts tentative p/a ; ordrng 1 W10630535 (Evaporator) and 2 W11506635 (Proses stub)s and 1 Wpw10143759 (Drier), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Wolcott, CT 06716
Jimmy R.
Job Details:
04/09/2024
"Tested and remove doors and basket & install deflector,Grill, fan Blade and evaporator fan motor. Monitor unit for any unusual noise. And found unit operating as manufacturer specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Southington, CT 06489
Jimmy R.
Job Details:
04/09/2024
Installed all new parts and tested all operations found unit now turning heater on for a defrost cycle water dispenser working and unit is cooling to specs
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Mansfield, CT 06250
Amanda R.
Job Details:
04/09/2024
Complaint throwing F9e1 error code usually use quick wash part of drain hose is rubber and from previous dishwasher explained if still having issues would need to change that hose unit is draining replaced drain pump to isolate issue ; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Windham, CT 06226
Amanda R.
Job Details:
04/09/2024
Replaced both lid hinges and lid lock tested operation normal ; dspstn on spec-tagged invntry: 1 W11700916 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
04/09/2024
"I replaced gearcase inner wash basket cam kit wash plate suspension rods were replaced previous order and hub assembly. Not additional issues found I performed a calibration control board procedure per technical service manual not additional leaks or issues found pertaining to repair today. ; dspstn on spec-tagged invntry: 1 W10324651 HUB 1 W10721967 CAM KIT , and 1 W11454734 GEARCASE"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Crouse, NC 28033
Ryan S.
Job Details:
04/09/2024
"Customer complained front left burner not working. Confirmed complaint. Replaced element.,verified proper operation. Left switch w customer . ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Thompson, CT 06255
Chris B.
Job Details:
04/09/2024
Complaint that the middle rack is broken. Replaced part with TS W10712395. Dishwasher working normal.; used 1 W10712395 (ADJUSTER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Oxford, MA 01540
Chris B.
Job Details:
04/09/2024
New door didnt align correctly. Tried adjusting to every level but left a 1/2 gap. Will order new door. Had to put back old door so customer can use fridge correctly til new part comes in. ; ordrng 1 LW11202405 (Door Freezer)
We serviced a
GENERAL ELECTRIC WASHER
Model GTW330ASK4WW
Near Leicester, MA 01542
Chris B.
Job Details:
04/09/2024
"Found gear case and all components oiled. Bad gear case. Will put in parts for approval. ; rqstng P&A on 1 WH02X10363 (Nut) and 1 WH03X33729 (Gear case) and 1 WH02X10364 (Washer) and 1 WH01X26190 (Washer) and 1 WH43X30957 (Agitator) and 1 WH01X24434 (Spring) and 1 WH03X32097 (Pulley) and 1 WH03X32158 (Sensor) and 1 2xFrameJob (2x Frame Job), dspstn on spec-tagged invntry: 1 WH01X27538 BELT"