We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ware, MA 01082
Chris B.
Job Details: 11/30/2023
Replaced part and unit running normal. Ran two diagnostic cycles and a calibration cycle.; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Fort Mill, SC 29707
Mitch H.
Job Details: 11/30/2023
"Customer had a small grease fire in oven. Wanted range checked out to ensure there was no safety concerns. All components good, no damage or issues. Explained that light covers in oven are glass and were not melted."
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ0
Near Middletown, CT 06457
Jeremy B.
Job Details: 11/30/2023
Dishwasher leaking. Found supply line dripping needs new.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ0
Near Middlefield, CT 06455
Jeremy B.
Job Details: 11/30/2023
Dishwasher not draining. Found hose clear. Pum failed replaced and tested all checks ok. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Newington, CT 06111
Jeremy B.
Job Details: 11/30/2023
Installed new harness then ran automatic test all checks ok. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER
We serviced a
SPEED QUEEN WASHER
Model AWN432SP113TWO4
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 11/30/2023
Washer not agitating. Found belt and pulley very worn. The pulley is NLA.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Matthews, NC 28105
Jeff L.
Job Details: 11/30/2023
Upon arrival found the dishwasher full of clean pure water I drained it out by hitting cancel. The customer said thats how the dishwasher stopped with water in the bottom of it. The drain pump is clear its draining to a waste T not a disposal but there are no restrictions there. No fault codes present. Control board is good wash motor is good. Itching is failing at this point. Unit ran and checked okCall complete
We serviced a
KITCHENAID KITCHEN
Model KDTM604KPS1
Near Indian Trail, NC 28079
Jeff L.
Job Details: 11/30/2023
Found electric wires loose at junction box tightened unit ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Matthews, NC 28105
Jeff L.
Job Details: 11/30/2023
"Found small trace of fluid inside stator housing the Gearcase bottom shaft is not even with the stator cover. The unit making a knocking noise. Office will call customer when parts come in; ordrng 1 W11260238 (Stator cover) and 1 W10734521 (Clutch assembly) and 1 W11510461 (Wash plate) and 1 W11551646 (Lock nut) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 W11449841 GEARCASE"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/30/2023
Got wi if set up for customerCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXNGMWB00
Near Charlotte, NC 28211
Jeff L.
Job Details: 11/30/2023
Replaced parts ordered by previous tech cycled ice maker it did a full harvest and filled with water. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Charlotte, NC 28212
Jeff L.
Job Details: 11/30/2023
Found evap fan motor not running had plenty of frost actually to much. I defrosted unit down and put in order office will call customer when parts come inPart#W11369036Part#W11446726; ordrng 1 W11369036 (Evap motor) and 1 W11446726 (UI)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28212
Jeff L.
Job Details: 11/30/2023
Upon arrival I found animal urine at the front right corner of machine running all the way down to the back door. I wiped up with paper towels (see pics) I ran unit thru a cycle. There are NO LEAKS on this unit. The problem is a pet using the bathroom at laundry doors. Will call tech-line to document and get SR number SPOKE WITH AARON TECH SUPPORTSR#7737913150(Customer ask if I was fixing the floor from water damage and I advised we dont do floors just appliances)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Springfield, MA 01118
Roger R.
Job Details: 11/30/2023
Checked unit and found two error codes for off balance loads. Cleared codes and tested all checked okay at this time. Recommend recording if issue reoccurs.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TE0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 11/30/2023
"Found unit has frost at suction line to compressor and also exhibiting only partial defrosting. Unit will need a defrost system rebuild. Ordering control , heater and limiter. ; rqstng P&A on 1 A01078804 (Control) and 1 5303918214 (Thermostat , defrost) and 1 242044113 (Heter, defrost)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ10
Near Waterbury, CT 06708
Jimmy R.
Job Details: 11/30/2023
"Checked over unit due to microwave not venting out and leaving steam on door of unit, ran venting and found air blowing out from the left front of control panel and blowing out of the top left side, checked venting and it is venting out side pulled microwave down and checked vent motor found vent covers not in correct location allowing air to blow inside unit, attached covered properly and unit is venting air outside strongly checked with paper towel and it is holding the paper up against the vents normally. Advised customer unit is venting as designed showed customer inside if unit and the air blows from left side to the back this is how unit was designed and there no fix for it. Customer is unhappy and wants unit replaced due to moisture advised they would need to call customer service and they can help the unit is operating normally and nothing can be done to fix issue its designed this way"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Enfield, CT 06082
Gary V.
Job Details: 11/30/2023
"Installed parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Ellington, CT 06029
Gary V.
Job Details: 11/30/2023
"Inspected and found ff module broken, will submit estimate and call.; rqstng P&A on 1 W11527432 (Module)"
We serviced a
MAYTAG RANGE
Model WFG505M0BS3
Near Windsor Locks, CT 06096
Gary V.
Job Details: 11/30/2023
Customer saying stove is supposed to be under service contract and is not showing coverage. Customer refusing to pay.
We serviced a
MAYTAG WASHER
Model MVWB300WQ2
Near Enfield, CT 06082
Gary V.
Job Details: 11/30/2023
"Inspected and multiple problems, tubs seized and corroded together and wont separate and motor and Gearcase bearing seized and broken, too costly to repair."
We serviced a
SAMSUNG RANGE
Model NE59J7850WS/AA
Near Enfield, CT 06082
Gary V.
Job Details: 11/30/2023
"Inspected and found 3 defective surface switchs, RF, LF, LR, quoted and they will call."
We serviced a
KITCHENAID RANGE
Model KFED500EBS05
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/30/2023
"Checked over unit and found front left triple burner would only heat up in the outside rings never heating inside burner, checked burner and found inner burner ring burnt causing issue. Checked infinite switch and found some burning on inside of switch checked voltage and unit is getting proper 240v to terminal block and proper voltage to switches. Will order new front left burner and infinite switch parts tentative due to burner a special order advised customer we would call when parts are in to set up return visit ; ordrng 1 W11101459 (Left front burner) and 1 W10296657 (Infinite switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28269
Robert A.
Job Details: 11/30/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Davidson, NC 28036
Robert A.
Job Details: 11/30/2023
"Cx complaint that the unit is still leaking water. I inspected the unit to confirm the complaint. I found an error code: f10e2. I cleared the code and ran a service cycle. The unit leaked from the left side. I found the outer gasket was misaligned, I corrected the position and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Davidson, NC 28036
Robert A.
Job Details: 11/30/2023
Cx complaint that the unit is clicking when it is not being used. I inspected the unit to confirm the complaint. I found the burners and ignitors are working fine. According to the cx explanation the switch harness gets stuck occasionally. The switch harness would need to be replaced to avoid future occurrence. I quoted the cx for the repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Farmington, CT 06085
Ruben C.
Job Details: 11/30/2023
Checked found ice maker box fan not functioning ice maker did go thru manual harvest ordering fan cust will be called to schedule ; ordrng 1 W10846539 (Ice box fan)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ2
Near West Hartford, CT 06110
Chuck M.
Job Details: 11/30/2023
Customer complaint is that dishwasher had error code F9e1 long drain. Inspected and found knock out plug to garbage disposal was not removed. Removed and treated. Dishwasher is working properly.
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Huntersville, NC 28078
Robert A.
Job Details: 11/30/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC
We serviced a
GE RANGE
Model JBP24G003WH
Near West Hartford, CT 06107
Chuck M.
Job Details: 11/30/2023
Customer complaint is that oven is not keeping temperature. Inspected and found bake element shorted. Ordered bake element. ; ordrng 1 WB44X5082 (bake unit 208v l.o.)
We serviced a
KITCHEN AID WALL OVEN
Model KEBS109BSS00
Near West Hartford, CT 06107
Chuck M.
Job Details: 11/30/2023
Customer complaint is that oven take too long to cool down. Ran diagnostics and found no error codes. Found blower started out strong but became noisy and exhaust became weak. Ordered blower fan ; ordrng 1 W10260254 (blower)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Southington, CT 06489
Jimmy R.
Job Details: 11/30/2023
"Tested unit and found machine not responding to selections found nothing would operate, remove kick panel and checked for power at terminal block found black wire had arced and killed power to unit, wire connections on dishwasher side had not gotten tightened down causing arcing, Cut out burnt wire and reattached to terminal secured wire and unit is now operating, ran a wash cycle and all functions are now working to specs"
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Thompson, CT 06255
Amanda R.
Job Details: 11/30/2023
No service needed
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near Putnam, CT 06260
Amanda R.
Job Details: 11/30/2023
"F4e1 heater relay f4e3 restricted airflow f3e6 moisture strip open errors venting clear complaint taking longer to dry clothing ; rqstng P&A on 1 W10845086 (Control) and 1 W10906551 (Housing) and 1 WPW10298258 (Harness), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Putnam, CT 06260
Amanda R.
Job Details: 11/30/2023
No water today on top shelf in ff section replaced air tower in freezer
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Putnam, CT 06260
Amanda R.
Job Details: 11/30/2023
Console powers on start button not responding reset power to unit tested starting normally ; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSG/AA
Near Plainfield, CT 06374
Amanda R.
Job Details: 11/30/2023
Replaced wire harness for the control that runs along right rail control working now
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Canterbury, CT 06331
Amanda R.
Job Details: 11/30/2023
Not advancing past wash on quick cycle long fill error on well water showed customer how to clean out cold water inlet screen started quick cycle advanced normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 11/30/2023
Duplicate ticket
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Southington, CT 06489
Jimmy R.
Job Details: 11/30/2023
"Tested unit and found dryer display would not come on noticed screen was blue and lit up but no selections would work, removed console and checked ribbon wires found wires all connected reset wires to be safe, reinstalled console and unit now comes on and works as designed but when shutting off the back light in display stays lit. Un8t is going to need a new console and control to fix issue will order and return with parts ; ordrng 1 W11406679 (Console) and 1 W11525996 (Cntrl)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP107ESS20
Near West Hartford, CT 06107
Chuck M.
Job Details: 11/30/2023
Installed broil element support. Checked ok. ; dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Windham, CT 06280
Amanda R.
Job Details: 11/30/2023
Replaced control tested operation normal ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC
We serviced a
WHIRLPOOL RANGE
Model RC8700EDB2
Near Kershaw, SC 29067
Jonathan J.
Job Details: 11/30/2023
Replace cartridges tested operations no additional issues. Found everything is now working fine. All four burners are working with no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW00
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/30/2023
Complaint wound grinding noise whenever you open the freezer door I found a evaporator fan motor frozen over defrosted found both the fresh food door and the freezer door are warped at this time. Im ordering two new doors. Also found doorhandle is completely broken off cannot open refrigerator door easily due to the way its manufactured.; ordrng 1 LW10646225 (Door) and 1 LW10646224 (Door) and 1 W10837577 (door closure)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/30/2023
Spoke to Brian. Im going out 3 to 4 months from actual goods as customer has no receipt and actual issued date is blank. Ive replaced tested operations. Ran a cycle no leaking occurring. Everything is working properly. Showed customer the defective inverted door gasket. Customer has had several different companies out. Has been an ongoing issue for the six months per customer no additional issues or leaking occurring at this time. Everything working fine. ; used 1 W11483553 (GASKET) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/30/2023
"Disassembled and replaced gear case, slider, wash plate and screw. Reassembled, ran load size calibration, tested agitate and spin. All functions operating properly.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752283 WASHPLATE , 1 W11393685 GEARCASE , and 1 W10752187 AGITATOR SCREW"
We serviced a
FRIGIDAIRE WASHER
Model FFTW4120SW1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/30/2023
Complaint washing machine leaking from the left rear side panel. I found gearcase is leaking. Unit will need gearcase and associated parts to fix. Customer declined repair today is going to look at new machines.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Avon, CT 06001
Ruben C.
Job Details: 11/30/2023
"Checked unit per randy use date on bottom of receipt found unit is not getting voltage to front control no light completed dead and door is not closing eject button is in the out position ordering interlock assy. Filter board and fuse have informed cust if helper not approved will need to have acessable or pay 169 plus tax for helper; ordrng 1 WPW10531156 (Filter board) and 2 W10138793 (Fuse)s and 1 W11493414 (Interlock), rqstng P&A on 1 Helper (Helper)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Farmington, CT 06032
Ruben C.
Job Details: 11/30/2023
Checked unit could not duplicate issue at this time did inform cust she has over 150 degree water have advised to correct this
We serviced a
KITCHENAID RANGE
Model KFGG500EWH7
Near New Britain, CT 06052
Ruben C.
Job Details: 11/30/2023
7737864225 Checked unit ran all burners normal getting blue flames normal called safety to document tested operation normally
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near New Britain, CT 06051
Ruben C.
Job Details: 11/30/2023
"Checked unit found f8 e1 long fill cust said it was working first few months not getting cold water unit is stacked need to setup for helper into pa have informed cust if helper not approved will have to have unit accessable or pay 169 plus tax for helper ordering both valves; ordrng 1 W11316255 (Single valve) and 1 W11316256 (Double valve), rqstng P&A on 1 Help (Helper)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/30/2023
Checked over unit and found timer would not advance due to timer housing cracked and metal rod had fallen out of timer. Replaced faulty timer and knob due to cracked also ran a cycle and unit is now cycling and operating to specs. Advised customer to always spin timer knob clockwise never go back this will stop and strain on knob due to plastic
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/30/2023
Need to order led module kit it will be covered under s code for this model and serial ; ordrng 1 W11683243 (Module kit)
We serviced a
SUBZERO REFRIGERATOR
Model 550
Near Longmeadow, MA 01106
Roger R.
Job Details: 11/30/2023
Installed freezer temperature sensor in freezer. Unit also exhibits evidence of low charge or efficiency in the refrigerator section. Due to this unit being R12 the refrigerator sealed system would not be able to be serviced. ; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/30/2023
"Complaint not making ice and upper icemaker. I found E2 error code in fault history, icemaker loss position error code. I replaced icemaker. Inspected heater. No issues with Phil tube heater did not top shelf is overloaded. Could cause fill tube to freeze up in the future but fill tube was not frozen upon arrival. Replaced icemaker. Cycled icemaker test 57. No issues cycled filled test test 45 no issues."
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBM03
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/30/2023
"Complaint leaking water randomly around freezer door. No frost or water striations no moisture around any. Mulion heat strip with condenser fan disconnected is 80 degrees room temp is 68 degrees outside temp is 33 degrees as of now. Strip is uniformly heating with fan disconnected. 7737909825. File number. Dent notated on frame rear panel not causing any issues with air flow at this time all gaskets are tight and sealing fine as of not no air leakage found could be per manufacturer as well differential temperature exchange from the door being opened, causing condensation to form as unit is sitting so close to the front door."
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24JL00
Near Denver, NC 28037
Ryan S.
Job Details: 11/30/2023
"Customer complained when unit is started unit cuts off and door opens by itself. Confirmed complaint, found no issues with voltage and control harness. Found service pointer W11646951 about latches and springs, ordering kit per Pointer instruction. Also ordering Ui control panel due to possible short. Scheduled return call for 12-6-23 am ; ordrng 1 W11685626 (Kit) and 1 W11445129 (Control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/30/2023
"Complaint temperature with thermometer in the freezer and refrigerator keeps going up and down up and down. Not sure if that is normal or not. Also cannot get water filter to actuate and stay in place. I found filter housing is defective. This refrigerator works on an average temperature cooling will cycle and go from cold to warm that is normal in both zones, customer should only be concerned with cooling if customer is noticing food freezing specifically on door and in a fresh food zone and customers, noticing ice cream is melting and freezer zone customer has not noticed any of those issues occurring customer has not had any icemaker issues either I am ordering filter, housing and cover. no issues with cooling. Found with refrigerator at this time. ; ordrng 1 W11501035 (Cover) and 1 WPW10394053 (Filter housing)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/30/2023
"Installed new suspension,tub top and hub ran a calibration cycle and unit went threw properly. Ran a wash and spin cycle and unit is now spinning out and all functions are working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Enfield, CT 06082
Gary V.
Job Details: 11/30/2023
"Inspected and found door seal broken, will order and return Wednesday December 6th in pm slot.; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Huntersville, NC 28078
Robert A.
Job Details: 11/30/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHEN AID RANGE
Model KSEG700ESS1
Near Denver, NC 28037
Ryan S.
Job Details: 11/30/2023
"Retuned to install parts, installed parts and reassembled ran convect back, unit preheated and no noise from fan. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT"
We serviced a
JENN-AIR OVEN
Model JDS9865BDP23
Near Cornelius, NC 28031
Robert A.
Job Details: 11/30/2023
"Cx complaint that the unit is not working in bake cycles. I inspected the unit to confirm the complaint. I found the unit works fine in broil, the fan works fine in convection as well. The bake element has no visible damage. In bake cycle the broil element helps to heat as normal. The unit needs a new control board and bake element to resolve the issue. I quoted the cx for the repair, they paid in full by CC. Im ordering the parts for the return visit.; ordrng 1 WP8507P23260 (Control board) and 1 WPW10310274 (Bake element)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Enfield, CT 06082
Gary V.
Job Details: 11/30/2023
"Inspected and found main acu no longer sending voltage for bake and unit getting f3 fault for sensor, quoted and they will call."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Bristol, CT 06010
Ruben C.
Job Details: 11/30/2023
Checked unit found home owners electrical not connected not getting 220 volts cust reconnected at box have to charge for labor not covered unit is normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Mint Hill, NC 28227
Jeff L.
Job Details: 11/30/2023
Rescheduled customer for 12-7-23 amCustomer complaint wash motor making a loud pitch humming noise. Going to replace drain and motor assembly.Part#W11416362; ordrng 1 W11416362 (Drain and motor assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Jeff L.
Job Details: 11/30/2023
Unit is not defrosting due to heater failure needs new heater and harness will return 12-7-23 amPart#W11650659Part#W11566851; ordrng 1 W11650659 (Heater) and 1 W11566851 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW3
Near Somers, CT 06071
Gary V.
Job Details: 11/30/2023
"Inspected and found lid lock broken, replaced and cycled tested fine now.; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/30/2023
"Tested and checked all components, all checked good. Tested and ran dryer with door open. Found drum making noise and not turning true. Ordering drum. Advised customer that drum will ship directly to them and they will need to inspect and call to schedule return.; ordrng 1 W10899578 (Drum)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Tega Cay, SC 29708
Mitch H.
Job Details: 11/30/2023
"Removed and replaced OWI sensor. Ran diagnostics cycle, completed properly. All functions test good at this time."
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Stafford, CT 06076
Gary V.
Job Details: 11/30/2023
"Installed part listed and cycled,tested fine."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Warren, MA 01083
Chris B.
Job Details: 11/30/2023
Replaced part and unit running normal. Mentioned that the floor is unleveled and must be adjusted by customer do to extent of the floor. ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Holyoke, MA 01040
Chris B.
Job Details: 11/30/2023
Helper Ticket
We serviced a
WHIRLPOOL DRYER
Model WED5600SQ0
Near Holyoke, MA 01040
Chris B.
Job Details: 11/30/2023
Complaint that the unit is not heating properly. Found bad heating element. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor. ; used 1 279838 (ELEMENT) from stock
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Mooresville, NC 28115
Robert A.
Job Details: 11/30/2023
"Cx complaint that the unit is not spinning. I inspected the unit to confirm the complaint. The unit drains and agitates fine but it does spin in the test cycle. I ran a normal spin cycle, it only drain no spinning occurred. The unit needs a new actuator and motor to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11614637 (Actuator) and 1 W11189163 (Motor), tckt not sent, faulty send-to target"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Mooresville, NC 28115
Robert A.
Job Details: 11/30/2023
"Cx complaint that the unit is making an abnormal noise during the spin cycle. I inspected the unit to confirm the complaint. I found an error code: f6e3. I cleared the code and ran a service cycle. The unit clearly had friction with the clutch during the spin cycle. I checked under the unit and found the rotor screw out of place. There is some wear on the clutch and rotor from the loose screw. I replaced the screw and tested the unit, but the parts need to be replaced. Im ordering the part for the return visit.; ordrng 1 W10734521 (Clutch) and 1 W11260238 (Rotor)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Clover, SC 29710
Mitch H.
Job Details: 11/28/2023
"Removed and replaced console and ACU. Reassembled, installed back in wall. Turned breaker on, set time and date and ensured correct model was stored. Tested both upper and lower ovens. Both ovens operating properly. Customer had issue connecting to WiFi. Needed to scan code for new SAID number. Now connected and working."
We serviced a
GE REFRIGERATOR
Model PYE22KSK0SS
Near West Springfield, MA 01089
Mike K.
Job Details: 11/28/2023
"Unit too warm and n rf and fr. Found evap clogged with ice and reading 31 ohms on heater, evap fan working fine on arrival. Verified connectivity through Defrost thermostat. Most likely failure with test reading is the main control board.Main control board is showing as nla, office found replacement board quoted for board/labor w/ deep thaw of evap.; ordrng 1 Wr55x38248 (Main control)"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Westfield, MA 01085
Mike K.
Job Details: 11/28/2023
"Right upper adjuster broken off and missing connecting components, with installed adjuster but will need to order connecting hardware. Mid level spray arm will not stay secured to rack. Replaced dispenser door. Ran diagnostic cycle and verified dispenser door operating/releasing properly.Grinding in drain pump, piece of broken plate in pump assy, removed and draining smoothly.Ordering spray arm retainer, toe plate retainer, adjuster retainer components and upper rack adjustable holders.The sub components for adjustable rack not on part list and wouldnt be covered by contract. All other parts ordered.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 WPW10250160 (Clip) and 2 WPW10195839 (Adjuster clip)s and 2 WPW10195840 (Positioned clip)s and 1 WPW10340542 (Manifold) and 1 WPW10503548 (Toe panel retainee), used 1 WPW10546503 (ADJUSTER), and 1 W10861000 (DISPENSER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Charlotte, NC 28208
Robert A.
Job Details: 11/28/2023
"Cx complaint that the upper rack will not stay in place and the unit leaks water. I inspected the unit to confirm the complaint. I found the gasket was torn and the upper rack adjuster was separating. I replaced the part with TS parts and tested the unit for the cx. The unit is working as designed.; used 1 W11177741 (GASKET), and 2 WPW10546503 (ADJUSTER) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Westfield, MA 01085
Mike K.
Job Details: 11/28/2023
"Unit blinks spin, unplugged on arrival and when plugged it and verified blinking spin. Would not go into service test, hit start and went into a spin cycle. Paused fine and then cancelled fine. Put into diagnostics. No error in history, ran from agnostic cycle and completed fine. Started normal cycle fine.Unusual for unit to keep a cycle paused after reset by unplugging/plugging in. Will order main control.Office to contact when part with authorization is received to schedule return.; rqstng P&A on 1 W11116592 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Union, CT 06076
Gary V.
Job Details: 11/28/2023
"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, MA 01007
Roger R.
Job Details: 11/28/2023
Found unit had evidence of a leak at the high side of the compressor. Resweated the connection and unit holding charge now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Glastonbury, CT 06073
Chuck M.
Job Details: 11/28/2023
Customer complaint is that upper rack wheel broke off adjuster. Replaced adjusters from T/S and tested. Rack is working normal.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Westfield, MA 01085
Mike K.
Job Details: 11/28/2023
"Replaced harness and capacitor. Unit is outside and disconnected, being moved to another house, unable to test."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/28/2023
"Customer said she had an issue while waiting for parts that the clothes were wet at the end cycle, she was running to when I arrived the unit had a SD error and was full of suds. Informed customer this will give her that issue. Informed customer to pay attention to how much detergent she was adding and to run a clean wash cycle. Ran service mode and all functions working properly after installing new dispenser. Verified no leaks."
We serviced a
SAMSUNG WASHER
Model WA45T3200AW
Near Bessemer City, NC 28016
Ryan S.
Job Details: 11/28/2023
"Returned to install lid switch, installed lid switch, verified lid switch working. Verified proper operation. Showed customer"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Gastonia, NC 28052
Ryan S.
Job Details: 11/28/2023
"Customer complained of grinding noise. Found oil from gear case , found gear case make metal grinding noise. When switched from spin to agitate.no error codes stored. Ordering gearcase, and cam kit. And 2xtimeframe. Scheduled return call for 12-1-23 pm. ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam kit) and 1 2xtimeframe (2xtimeframe)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS26L3AF5
Near West Springfield, MA 01089
Mike K.
Job Details: 11/28/2023
Replaced evap fan motor and harness. Replaced icemaker. Verified evap fan motor running and unit went into defrost while there and defrosting properly. Icemaker advanced and filled properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DBL0
Near Northbridge, MA 01534
Aimee Z.
Job Details: 11/28/2023
Call Cust cell 774 293 2799 Found broken drain pump mechanical problem; ordrng 1 WPW10531320 (Drain pump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Foxborough, MA 02035
Aimee Z.
Job Details: 11/28/2023
Spoke Barbra office this is a contract call not a pay callAll lights inside fridge out . all door switches and deli draw brd out and ui .A electrically problem between brds. Unplugged deli brd and light s came on and wouldnt shut off.Ordering main brd and ui with deli brd.Also tested paddles no water no iceDoor switch test no switch working Looked for a break in the left deli harness couldnt find one; ordrng 1 WPW10624574 (Cntrl) and 1 W10804160 (Cntrl) and 1 WPW10769076 (Deli brd) and 1 W11170612 (Harness) and 1 WPW10341329 (Water valve)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near Norfolk, MA 02056
Aimee Z.
Job Details: 11/28/2023
Installed pump completeTested a fill and wash with drain no leaks complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Gastonia, NC 28052
Ryan S.
Job Details: 11/28/2023
Customer complained unit wont cut on. Found unit was infested with bugs left call after informing unit warranty was void.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Charlotte, NC 28208
Robert A.
Job Details: 11/28/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f0e2. I cleared the code and ran a service cycle, all components passed with no issues. I cycled the power and ran a control board calibration as well. I seen the load the cx put in the unit, it was overloaded. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, NC 28262
Robert A.
Job Details: 11/28/2023
"Cx complaint that the unit makes loud noise while it runs. I inspected the unit to confirm the complaint. I ran a service cycle, it completed the cycle with no issues. I found the washer runs fine with no issues. The unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Robert A.
Job Details: 11/28/2023
"Cx complaint that the unit is stopping mid cycle. I inspected the unit to confirm the complaint. The unit heats, tumbles and has good airflow. The unit rumbles while it tumbles, most likely from a lot of lint in the blower wheel. I ran timed dry for 20 min. The issues did not occur while I was at the home. Im ordering a new motor and control board to resolve the issue. I will clear the blower wheel on the return visit.; ordrng 1 W11234001 (Motor) and 1 W11565024 (Control board)"
We serviced a
SUB ZERO REFRIGERATOR
Model 650/F3
Near Wilbraham, MA 01095
Roger R.
Job Details: 11/28/2023
Found unit has a bad compressor for the refrigerator section. Quoted 532.86 for compressor and $1199 for labor. ; ordrng 1 7006959 (Compressor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Springfield, MA 01119
Roger R.
Job Details: 11/28/2023
"Installed new defrost heater and reset unit, all okay."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Oxford, MA 01537
Angel R.
Job Details: 11/28/2023
"Installed new harness, tested ok on calibration cycle."
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS8
Near Charlton, MA 01507
Angel R.
Job Details: 11/28/2023
"Ran diagnostics found F2E1 stuck key, calibrated unit. Found temp off by 25 degrees lower than my thermal reading. Advised customer to keep an eye on it."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/28/2023
"Tested and found ice maker stuck in harvest position. Replaced ice maker from t/s. Entered diagnostics, ran ice maker cycle test 44, ice maker began cycle but stopped in harvest position. Attempted to cycle valve and found no power to valve when activated in diagnostics. Also found auger motor not working. Ice door opens correctly but motor doesnt start. Requesting P&A for user interface, control and auger motor.; rqstng P&A on 1 W11130216 (User interface) and 1 W11202789 (Auger motor) and 1 W11089236 (Control), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE , used 1 W10873791 (Ice maker) from stock"