"Recall for defrost failure, call GE Tech Support we tested the heater, thermistor and Bimetal thermostat from the board. from the board they all tested ok we need to replace the control board again. I steamed the evaporator. call 20 minutes prior to arrival.; ordrng 1 WR55X11070 (Control board)"

Complaint that the refrigerator would not turn on. Found voltage to the unit but found heavy rodent infestation. Collected trip fee and cannot be serviced.

Replaced lower door hinge seal. Ran normal cycle and went through fill and not wash fine. No leaking witnessed. Cancelled and drained fine.

"Tested unit and found once plugged in unit would start running drain pump, ran diagnostics and found errors F3e1 pressure system faulty, f1e1 main control faulty, f8e1 long fill, removed control and tested/ checked pressure hose finding clear and a good connection. Unit will need main control replaced will order and return when part is back in stock ; ordrng 1 W11603811 (Cntrl), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

"Ran washer and found unit would come on and start draining water as soon as plugged in, checked error and found pressure switch fault f3e2 and found main control fault f1e1. Replaced faulty control and recalibrated unit ran a wash cycle and unit is now completing and working to specs. Parts labor covered under special project s153eb; dspstn on spec-tagged invntry: 1 w11603810 control"

Complaint dryer is not heating. I found thermal cut out. Fuse on heating element was open causing customer complaint issue to occur. I found root cause of issue was restricted vent going outside. Replaced fuse heat dryer is heating now with no further issues found. ; used 1 279816 (THERMAL KIT) from stock

"Unit leaking, another crack in the line( has been pin hole leaks before resolved by cutting out bad sections. Needs a new water line.Quoted for replacement line/labor. Approved. Paid for in full over phone via cc; ordrng 1 MJU62070602 (Waterline)"

Ui panel was pre Id wrong color order correct part set call up for next return visit ; ordrng 1 W11622500 (Ui console)

"Found bad pulley wheel making the noise , replaced with tsTested complete; used 1 4392067 (Tune up kit) from stock"

Replaced part and door closing properly.

Complaint that the air fryer motor is noisy. Found bad motor. Customer had the range pulled out. Replaced part and unit running normal.

Complaint that the washer wouldnt turn on. Found bad control board not functioning. Replaced part and washer running normal. Ran three diagnostic cycles.

Complaint that the washer has a noise from the bottom and drum not turning. Found screw loose and belt was off. Reattached parts and ran two diagnostic cycles and a quick cycle and all working properly.

Complaint fresh food section at 52? tested in diagnostics tested damper evap fan and thermistors tested all ok in diagnostics but the freshfood section isnt calling for cooling in normal operation mode order parts control board and thermistor ; rqstng P&A on 1 W11224256 (Control board) and 1 W11724692 (Thermistor)

"Complaint microwave door have to hold it closed to make it operate. Microwave does heat perfectly fine.. Issue has progressively gotten worse through time. Unit will need microwave door, harness assembly, and hinges and all associated parts to repair. Customer declined repair is going to contact his warranty company."

"Returned to install parts ordered. Installed harness, holder , burner and screw . Ran all burners. Had customer tested all burners .verified proper operation."

"Found wave guide melted, plastic exploded over interior, smoke /suit damage in interior. Found magnetron intact. Found control board blown out. Internal filter board fuse ok but control not coming on. Techline sats unit not repairable . Called techline. Sr#7741710055 techline transferred to saftey. Saftey informed they will call customer unit non repairable due to smoke damage. - (saftey sr#7741675665)"

Complaint unit has F01 error code. Will not start control board primary failure replace ACU I found ACU is no longer available. Also found right display not functioning properly also is no longer available placing you into authorizations so that part may be located. ; rqstng P&A on 1 W10031420 (Control nla) and 1 WP3407228 (Control nla)

"Customer complained unit keeps beeping. Found f8e4. Found clear water in drip overfill tray. Replace sump motor after not finding any leaks from hoses underneath. Ran unit through quickest, no leaks detected overfill or otherwise. After taking to customer Found dispenser not operating. Ran through service diagnostics and foubd it not opening. Ordering control and dispenser. Scheduled return call w customer. ; ordrng 1 W11412300 (Dispenser) and 1 W11672225 (Control)"

Found pressure system fault. Unit keeps draining. Replaced control board . Ran quick wash. Unit filled and started wash cycle. Drained unit. Verified proper operation.

"Customer complained unit not spinning found basket speed sensor error found cam had came loose due to not loosening off of cam called Tech line checked everything suspension gear case shifter. Everything is OK. Techline said it must have been bad Loctite installed new cam ordering belt and belt cover . Installed pre Id control board. Scheduled Return call with customer.. Sr-#774171266; ordrng 1 W11409708 (Belt cover) and 1 W11611297 (Belt), used 1 W10721967 (CAM KIT) from stock"

Returned to install delivered door. Customer had checked over door no issues with door install installed new door tested water and icemaker. Verified proper operation.

I replaced user interface shipped to customer by manufacturer I tested operations no further issues found

Replaced defective door. Unit checks fine.

Unit needs new evap fan motor with thermistor. Fan motor making noise. ; ordrng 1 W11610999 (Evap cover)

"Replaced inverter ordered by previous tech, unit checks fine."

Waited 30 min to do a 5 min job. Unit checks fine after replacing door switch from stock. ; used 1 W11396033 (LIGHT SWITCH) from stock

"Confirmed error, touch panel not operating properly. Replaced ui and confirmed operation, unit tests fine."

Confirmed error unit is still having the issue acu has been replaced I have spoke with whirlpool tech line previously on this call was advised to order vent motor assembly placed order for vent motor. Placed order with office they will need to call ; ordrng 1 W11662713 (Vent motor) and 1 W11705229 (Acu)

Installed new top rail on left hand side as the seal was bad allowing water in to the light and leaking from the back side of gasket seal no leaks light functioning as designed after repair

On arrival customer had aluminum foil on the bottom of both stoves instructed customer they can not have that in there as it will not heat properly and stick to the bottom. I preheated stove to 350 under 10 minutes my meter read temps at 375 perfect temps for unit there is no functional failure on this stove. I can not repair something that is not broken customer will have to reach out to whirlpool for further actions. Called tech-line documented nothing more I can do sr number 7741710020

Replaced faulty control on arrival unit was stuck in drain. Ran diagnostics cycle and calibration to unit after repair no faults no errors unit working properly

Ordered control unit had failed control set up next available visit for next Thursday once parts arrive.; ordrng 1 W11608056 (Control)

Complaint that the unit is not starting any cycle. Mentioned to the customer that unit is not under warranty anymore. They will contact Whirlpool because they said it was still within the 1yr. Customer couldnt find proof of purchase will look for the receipt.

Complaint that the washer is making a loud noise when in spin cycle. Found rotor screw undone. Adjusted and tighten part and washer running normal.

"Customer complained no water at door or icemaker. Found water to valve in back not wont go past it , getting voltage. Ordering both valves. Informed customer office will call when parts come in. ; ordrng 1 W11482025 (Valve) and 1 W11482383 (Valve)"

"Replaced defective heater, after replacing heater unit received error for open or shorted outlet thermistor F22. After replacing thermistor unit ran fine with no errors.; used 1 WP8577274 (THERMISTOR) from stock"

Replaced rack that were falling apart tested all ok

Found water wall motor failure control not providing voltage to drain pump and wash motor resistance too high repair is declined

"Dishwasher not draining properly, found clog inside the end of the drain hose and a split in the drain hose under the sink luckily it did not leak. Will need to order the drain hose. Presently the drain hose is not connected to the disposal. Instructed customer cannot reconnect the split drain hose order part. Customer is going to get an adapter to reconnected temporarily. ; ordrng 1 W11551233 (Drain hose)"

Found thermostat failure oven not heating to set temperature does not heat above 200 degrees and the cycle selector does not work on all settings will not broil or self clean PARTS ARE NLA thermostat 3178275 and cycle selector 3178237 parts are No longer available.

Customer says ice maker isnt draining and overflowing. This ice maker does not have the auxiliary pump for bin drain. Only gravity drain. Found problem is with the installation. Drain hose from home is kinked and not straight. Runs through floor so I could not see where it goes. Advised customer that they need to have installation corrected with proper drain line and routing.

"Pulled dishwasher out. Removed and replaced inlet housing assembly. Tested dishwasher, operating properly with no leaks. All checked good. Reinstalled dishwasher under counter."

"Pulled range out. Removed and replaced oven spark module. Tested, oven burner now lighting correctly and oven operating properly."

"Checked and tested. Confirmed issue of drain pump constantly running. Could not cancel. Checked pressure hose, no issues. Unplugged, removed and replaced control. Reassembled, ran control calibration and tested washer. Completed calibration and operating properly."

Customer instruction on vent CFMs and its venting into the room not outside. Tested all ok. SR # 77417175058

"Installed new main control and now Ui panel not responding, needs Ui panel and harness, will order part and return.; ordrng 1 WD21X22916 (Door harness) and 1 WD21X31904 (Ui board)"

"Customer says that washer will not go through rinse cycle. Says when washer reaches that point it just sits. If they unplug washer and plug back in washer will drain. Entered diagnostics, attempted to run diagnostics cycle, would not complete cycle, cancelled and exited diagnostics. Attempted to reenter diagnostics, would not let me run any tests. Ordering control. Checked part availability and scheduled return for 6/11 PM ; ordrng 1 W11400681 (Control)"

Confirmed issue. Removed and replaced cooktop. All operating properly.

"Disassembled freezer section. Removed and replaced evaporator fan motor assembly. Reassembled, tested, fan motor now operating properly. Unplugged refrigerator to clear ice maker errors. Plugged back in, ran test 56, confirmed error was cleared. Ran test 57, ice maker cycled, harvested and returned to home position correctly. Ran valve test 45, valve activated and filled properly. All components checked good and operating properly."

"Installed new evap cover and sensor, cycled back on and started cooling, please allow 12-24 hours for temps to regulate."

"Disassembled dryer. Installed new motor pulley. Reassembled, tested, dryer now operating properly."

"Installed new wash arms and cycled, tested fine."

Ck unit upon arrival and install parts customer stated water had working check and found no water defrost reservoir and still no water check and found water down stairs off have customer turn it back on still no water check and found water filter inside fridge frozen defrost and was able to remove filter use my filter bypass and unit now dispensing ran water filter under water for a few minutes and install and now customer is able to get water unit now operating to manufacturers specs

Ck unit upon arrival and ran spin cycle on unit found no unusual noise coming from unit during agitation or spin cycle add 4 towels to unit and soak unit and ran same cycle. Still no noise tilt unit and found parts of cam kit melting. Replace cam from stock and calibrating unit and ran quick was unit unit start to agitate cancel cycle and ran drain and spin. Unit operating to manufacturers specs ; used 1 W10721967 (Cam kit) from stock

Ck unit upon arrival and found once start unit goes straight to done. Ran diagnostic on unit and found F7E 1 error code replace actuator and ran unit and unit now operating to manufacturers specs also inform and show customer of possible draining issue in the near future due to washer P-trap sitting lower than main drain ; used 1 W10913953 (Actuator) from stock

Ck unit upon arrival and remove and install new harness for repair. Calibrate and run cycle and drain unit and unit is now operating to manufacturers specs ; used 1 W11755726 (Clip) from stock

Ck unit upon arrival use clear door to monitor wash and found strong pressure and both wash arm rotating customer show me vase with white marks inform customer white marks is due to hard water. Also customer pack and wash dish every other day which can result in food build up harden inform customer

"Inspected and found air diffuser in ff compartment making noise, will submit estimate and call for return date.; ordrng 1 W11236851 (Diffuser)"

"Installed new ice maker and cycled and found no water getting to ice maker, dispenser dispensing water tho, checked for blockages in line to ice maker and tested good, not hearing valve energized when ice maker cycled, ordering inlet valve and evaporator cover. Will submit estimate and call with return date. Customer will have upper fridge compartment empty on return trip.; rqstng P&A on 1 W11567408 (Inlet valve) and 1 W11610999 (Evap cover)"

"Inspected and found 28 degrees in ff compartment and air damper stuck open, installed new air damper and cycled, tested fine. Please allow 24-48 hours for temps to regulate.; used 1 W11645127 (DAMPER CNTRL) from stock"

"Unit is under 1yr additional RAC warranty. Cs had receipt on phone. Took photo, receipt has sale listed as laundry pair, but only gives serial number of washer, which serial matches washer next to dryer.. model number mismatch.Unit will not turn on, Dryer unplugged, plugged in and still not turning on connecters loose at terminal, but are touching. Incoming voltage is 205 l1- l2, 114 on one line to ground and 119 on other. Voltage issue needs to be addressed.Will need a new terminal block since different screws have been put into this one and wont tighten properly. for the F6e1 error and not turning on, would need new acu and mcu.Ordering acu mcu and terminal; ordrng 1 W11583885 (Console) and 1 W11565020 (Mcu) and 1 279393 (Terminal block kit)"

"Unit pulled out on arrival, had turned on by itself and said lights on panel were flashing. No errors in history, drain pan dry with no signs of being wet.Console has bubbled up. Quoted for console/ui and labor. Denied as is working now."

"Checked over unit and found dryer would not start a cycle, wile turning knob to timed dry setting found timer not turning, found knob cracked and timer shaft striped out causing issues. Replaced timer and knob ran a cycle and unit is now advancing and working to specs"

"Tested oven and found customer had been using the bake cycle and it started to heat up and never stop then erroring out, ran diagnostics and found error F6e8 run away temp cleared code and ran a bake cycle finding bake element would come on never shutting off. Tested sensor and found reading 875 ohms out of range, replaced sensor and main cntrl due to relay sticking. Heated oven to 350 and unit is now heating up and cycling heat on and off properly"

Replaced lower oven control and verified fan is now working properly

"Intermittently clothes are wetter then they use to be, not stopping early, had load in washer that was pretty good (dry) saturation wise, ran drain and spin, drain pump running loudly, spun at speed fine. Emptied and ran normal cycle, filled but water level was quite low, when paused after running agitate for a bit , no standing water in tub.F5e2, f8e3, f3e2, f0e1- lid lock, overflow, temperature system, load during cleaning cycle, errors in history. Ran service test, went through all tests fine, filled with good amount of water and drained fine.There was a service pointer for wet clothes, but this unit is outside the serial range, it solution was a new console if not using too much soap and not a unbalanced load.Ran empty again and filled same, ran load with clothes and responded properly, adding quite a bit more water. Let agitate, cancelled and drained fine. Ran drain and spin and spun out fine. Errors not replicated at n tests by not seem to apply to issue. Possibly shocks have just worn so that there are more unbalanced loads, not noticeably bad when pressing on tub. Possible getting some basket resistance, thought feels normal."

Checked over unit and found fridge right door not sealing due to gasket ripped and mullion strip broken. Replaced gasket and heated to create a good seal replaced mullion strip and unit is now operating to factory specs

"Concern is not cooling properly. Unit started cooling again prior to today and Inspected and could not find any issues, all fans switchs compressor and doors sealing and working properly. Customer will monitor and call if any continuing problems occur."

Ck unit upon arrival and install actuator and ran quick wash and monitor full wash unit now operating to manufacturers specs

"Found the fan is fine not going into defrost. Thirmister is good and I steamed out Needs new control; rqstng P&A on 1 W11357371 (Control), dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR , states that autho needed"

Found needs tune up tagged 4392067 tune up kit used one earlier in day; ordrng 1 4392067 (Tune up)

"Inspected and found display board scrabbled, however all buttons and functions are working, quoted for display board replacement and both boards replacement. Saved estimates and customer will call if wants to proceed with any repairs."

"This is a combo me/oven wall unit. Verified Getting f1e5 ( inverter not responding) error in cook cycle. Cs had this error back in December, we replaced inverter and magnetron at that time. No new service pointers on unit, ordering magnetron and inverter, covered by Advantage 1yr warranty, quoted for labor accepted and collected in full. Office to contact cs when parts come in to schedule return ; ordrng 1 W11578579 (Inverter board) and 1 W11578959 (Magnetron)"

"Checked over unit and found fridge section not cooling and at 60 degrees checked freezer and found 0 items frozen normally. Ran diagnostics and step 4 finding compressor kicking off tested relay and found faulty, replaced and unit is now cooling in freezer section but fridge has no air flow. Cycled damper and found hanging up not opening all the way, moved and it is opening now, tested fan and found running but weak not allowing proper air to flow into fridge. Unit touch panel is missing segment and lights in freezer are also out will need to replace led module,control interface, damper and fan motor, parts tentative p/a ; ordrng 1 WPW10479155 (Damper control) and 1 W11224591 (Evap fan motor) and 1 W11683243 (Module service kit) and 1 W11387387 (Interface)"

"Installed main cntrl and plugged unit in to boot up then replaced touch panel and unit is now coming on and operating. Ran a calibration cycle and then a wash, all operations are now working to specs"

"Inspected and found pressure system fault, and drain pump wont shut off, checked air hose and dome and tested good, replaced main acu and ran diagnostics test and tested fine now."

"Replaced drain pump and draining, but slowly, found more debris in hose from tub to pump, a broken pen which was impeding ball float from opening fully. Hose had popped off prematurely causing water spill, by time could address water it had flowed mostly to basement, which was an unfinished storage area, one box bottom was wet. Cleared water on both floors and informed cs of water. Unit tested fine in normal wash"

Replaced belt and verified unit operation. Heating and tumbling fine

"Unit leaking after replacement of filter housing, found in belt line inserted fully into housing but steady leak, was not leaking after replacement, had tested with water at dispenser. Removed one of fill lines, there was some grooves in tubing, cut and reinserted into filter housing. Turned water on and tested with dispenser, no leaks found at connection. Cs to monitor, if reoccurs would pre order filter housing and tubing ( this was on the 1/4 inch belt line)"

"Sr#7741689138Recharged unit 50oz r600a and had gauges on low/hi running about -18 and 115 after 5 minutes, called tech line per previous contact with them.Documented hi/low, equalization pressure, amp draw and history. Unit deemed unrepairable.Customer is to contact their contract company, say whirlpool has deemed unrepairable and give them the above SR#Could not get through to Sonia at office to translate, cs son tried but they were not getting it. Lm for Sonia to call them to explain what is next."

"Unit is under 1yr wp warranty per service bench. Makes chiming noise intermittently, same as previous unit which was replaced after several attempts to repair, chiming sound hard is the turn off sound. No service pointers on unit. No errors in history. Can close door without activating left side door switch , but is closed when pressed. Tried opened my/closing cabinets stepping around unit, did not turn on at any point.Called techline to document. Without any loose connections instructed to replace console.Sr#7741708199Ordered console. Office to contact cs when parts come in to schedule return.; ordrng 1 W11454130 (Console)"

Complaint that the refrigerator is not cooling properly. Found bad connection on the heater element. Found heavy ice buildup. Cleared ice and will order parts for a return visit.; ordrng 1 W11650660 (Heater Harness)

Complaint that the unit sparked in the bad and front left burner is not heating properly. Found bad infinite switch. Replaced part and unit heating normal.

Complaint that the dishwasher seems to not wash well and wont dry. Found bad dispenser and spray arms. Found screen not holding itself in place. Will order all parts for approval.; rqstng P&A on 1 WPW10463906 (Screen) and 1 W11101428 (Spray Arm Lower) and 1 WPW10448645 (Upper Spray Arm) and 1 W10861000 (Soap Dispenser)

"Ck unit upon arrival and remove and install right door with closure,name plate and door gasket heat seal gasket for proper suction unit now operating to manufacturers specs"

I replaced user interface tested operations new further issues found performed a diagnostic cycle. Everything working fine and no error codes in fault history

Checked and tested. Found spark for right front burner very weak compared to all other burners. Ordering module and another electrode. Checked part availability and scheduled return for 6/10 PM ; ordrng 1 WPW10475149 (Spark module) and 1 W11447374 (Electrode)

"Complaint not making ice for a long time slow to dispense water out of door even with no filter installed not cooling properly and entire refrigeration fresh food section or freezer freezer keeps clogging with ice and entire back freezes over solid forcing unit to be unplugged for about 2 to 3 days, causing water to leak onto floor During defrosting. I found air tower is broken. I found harness is crowding out at pin connector. will need new harness and defrost sensor by metal assembly. Will need new evaporator fan. Motor fan is spinning incredibly slow and making strange noise. Will need all associated parts to repair harness and air diffuser are no longeravailable; rqstng P&A on 1 W10128726 (Air diffuser nla) and 1 WP2315549 (Fan mtr assembly) and 1 W10298213 (Harness nla) and 1 WP2323198 (Heater) and 1 W11512149 (Ice maker) and 1 WPW10159839 (Valve)"

Complaint refrigerator has been experiencing wild fluctuations in temperature in both zones of the refrigerator. Customer had advance appliance out and stated there was nothing he could do and left. I found compressor is making extremely loud screeching buzzing noises that is oscillating rapidly slightly annoying to extremely annoying. I found evaporator core house half of the top run producing a frost pattern that easily dissipates ordering compressor and inverter to fix.; ordrng 1 W11736670 (Compressor) and 1 W11685134 (Inverter)

"Heater defective. Replaced heater, unit tests fine.; used 1 WP8544771 (ELEMENT) from stock"

Replaced defective sump motor. Unit checks fine.; used 1 W11613479 (MOTOR/SUMP) from stock

Gearcase leaking oil on all components. Customer to get new unit.

In settees foam gasket in behind the door seal on top right of freezer gasket as it builds some moisture on the out side of gasket and condescending on the inside of freezer. May have to order door told her to call back if it continues ; used 1 W11159728 (GASKET) from stock

The unit was unplugged from cabinet the main harness coming clip come in done due to foam from factory broke the foam off so clip can plug in properly

Installed part control calibrated washer tested all ok

Found gear case shaft rusted needs gear case and hub repair declined

The customer is not home I left multiple messages and a text the office also tried to reach the customer and was unable to. ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH

"Unit needs new terminal block, power cord and main harness, harness listing as no longer available. Explained to customer that power cord may not be covered. She stated that she would pay for power cord if needed. Advised that we will research part. Cant find terminal block in parts list.; rqstng P&A on 1 W10394657 (Harness)"

Complaint condensation forming on top of freezer door gasket leaking into freezer causing icicles in freezer. I replaced gasket reformed gasket no further issues found with refrigerator.