We serviced a
KITCHENAID RANGE
Model KSEB900ESS6
Near Amherst, MA 01002
Chris B.
Job Details: 12/01/2023
"Was able to speak to the customer and customer mentioned that they set the appointment with KITCHENAID for this Friday 12/01/23. Called office to let know customer is not available today. Found oven glass door shattered. No signs of damages to the appliance nor unusual miss handling of the range. Looks that it shattered from inside the edge frame and inside glass is ok. ; rqstng P&A on 1 WPW10634271 (Glass Outer Door SS), ordrng 1 W10909682 (Badge)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Grafton, MA 01560
Aimee Z.
Job Details: 12/01/2023
Timer isnt advancing knob is fine ; ordrng 1 WPW10185982 (Timer)
We serviced a
WHIRLPOOL DYER
Model WED4815EW1
Near Milford, MA 01757
Aimee Z.
Job Details: 12/01/2023
"Found the heater open and only half heating,took apart the dry lint chute filled with lint. Cleaned all lint out needs new blower wheel cracked fine.Needs a tune up and tstat; ordrng 1 4392065 (Tune up kit) and 1 WP694089 (Blower wheel) and 1 279838 (Heater) and 1 WP3387134 (Cycle tstat)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Springfield, MA 01109
Roger R.
Job Details: 12/01/2023
Found no power at wall. Recommend calling landlord or an electrician.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 12/01/2023
"Customer complained of grinding noise. Ran service test and found gearcase making screaming noise when slowing. Ordering gearcase and Washplate and 2xtimeframe. Scheduled return call for 12-8-23 am. ; ordrng 1 W11449840 (Gearcase) and 1 W11510461 (Washplate), rqstng P&A on 1 2xtimeframe (2xtimeframe)"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Gastonia, NC 28052
Ryan S.
Job Details: 12/01/2023
"Returned to install new gearcase , ran calibration setting using diagnostic setting 4., calibrating control board to new gearcase. Then ran service mode and spin and agitate functions working with no noise. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454372 GEARCASE"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Gastonia, NC 28052
Ryan S.
Job Details: 12/01/2023
"Customer complained when she washed a rubber bottomed rug the rug was still saturated. When running another load it went to 1 minute and kept running for a lot longer than 1 minute. Ran diagnostics and no error codes stored. All functions including high speed spin working. Drum is aligned correctly and shocks arent squeaking and seem ok. Unit was set to fastest spin speed on loads she was using. Called Tech-Line. Informed techline of findings, techline confirmed unit must be being overloaded , misloaded, inform customer to run smaller loads and. Ever wash rugs, or single items. Ran unit with 3 towels got wet then ran drain spin and unit went into high speed spin correctly getting water from clothes. Verified proper operation . Talked to customer about load sizes and not washing rugs. Sr#7737923569."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Bessemer City, NC 28016
Ryan S.
Job Details: 12/01/2023
"Customer said unit was leaking in drip pan, ran diagnostics and spin test, lid switch test. Ui test and all parts of Manuel load test passed. No error codes. Ran normal load, unit filled and started washing, drained unit. Ran delicate cycle unit filled and started washing. Watched unit run for half cycle. No leaks, drained unit. Informed customer no issues can be found and no leaks. Verified proper operation while on site. Told customer of it happens again take pictures and what loads and settings were used."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Iron Station, NC 28080
Ryan S.
Job Details: 12/01/2023
"Customer complained unit making grind noise. Found shifter error. Found rotor cover coming loose and bad slider. Replaced slider and tightened rotor on, new rotor screw came with slider. Ran unit. Unit now working properly. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Denver, NC 28037
Ryan S.
Job Details: 12/01/2023
"Customer complained unit is hard to start , has to blow in them. Found all burners making a spark, found left front and left rear giving issues after cleaning all parts on all burners. Checked alignments in service Pinter so ordering burner head,cap, and orifice holders for left front and rear burners. Informed customer office will call when parts come in. ; ordrng 1 W11337062 (Orifice holder LF) and 1 W11337063 (Orifice holder LR) and 2 W11319683 (Burner head)s and 1 W11319224 (Caps set)"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Blacksburg, SC 29702
Mitch H.
Job Details: 12/01/2023
"Checked and tested. Found capacitor weak. Replaced capacitor, ran automatic test, all functions operating properly.; used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near York, SC 29745
Mitch H.
Job Details: 12/01/2023
Checked and aligned doors. Customer also said valve is very loud when filling ice maker. Tested valve and confirmed issue. Ordering valve. Checked part availability and scheduled return visit for 12/8 pm; ordrng 1 W11548535 (Valve)
We serviced a
GE WASHER
Model GTW485ASJ1WS
Near York, SC 29745
Mitch H.
Job Details: 12/01/2023
"Checked and found agitator bolt broken off in gear case shaft, could not remove bolt. Washer will need gear case, agitator and related parts. Requesting P&A for all needed parts.; rqstng P&A on 1 WH03X33733 (Platform) and 1 WH02X24374 (Bolt) and 1 WH02X10364 (Hub washer) and 1 WH01X26190 (Washer) and 1 WH02X10363 (Nut) and 1 WH43X34257 (Base) and 1 WH43X31240 (Agitator) and 1 2Xtime (2X time)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/01/2023
"Removed and replaced ice maker and heater. Reinstalled ice box. Ran diagnostics tests 57 for ice maker and 45 for valve. Ice maker cycled and returned to home position correctly, valve actuated and filled properly. All operating properly."
We serviced a
KITCHENAID M/W OTR
Model KMHC319EWH3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/01/2023
"Checked and tested microwave. Found all functions operating properly. Entered diagnostics, no stored error codes. Tested microwave several times, heating and operating normally. Customer says issue is intermittent. Says he turned unit off at breaker and allowed unit to reset. Says unit has been working properly since Thanksgiving. Checked interlock, operating properly. Unable to duplicate issue. Collected for service call on ck# 4074"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/01/2023
"Checked and found wire broken to drain pump. Repaired and secured wires. Tested, all functions and components operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWBL2
Near Glastonbury, CT 06033
Amanda R.
Job Details: 12/01/2023
Evaporator Not defrosting quoted for control and bi metal
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Indian Land, SC 29707
Jonathan J.
Job Details: 12/01/2023
3018020093 call if no answer on primary number. Complaint center burner not staying lit. Between medium and low. Flame goes out randomly. I found complaint true I am ordering a valve and a burner cap. No additional issues found everything else is working fine. Office to call customer when parts come in.; ordrng 1 W11246817 (Valve) and 1 W10811599 (Burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/01/2023
Customer declined shelf due to dented corner plastics am reordering told customer to call whirlpool office will call after inspecting part. ; ordrng 1 W11549362 (Shelf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Newington, CT 06111
Ruben C.
Job Details: 12/01/2023
Checked unit found doors are not holding gasket in place needs new doors took pics this is cuasing unit to run longer and freeze in ref section; rqstng P&A on 1 LW10638683 (Freezer door black) and 1 LW10668874 (Ref door black)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near New Britain, CT 06051
Ruben C.
Job Details: 12/01/2023
Checked unit found rollers and pulley worn replaced with dryer roller kit tested operation normal heating normallly; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near East Hartford, CT 06108
Amanda R.
Job Details: 12/01/2023
Runs not heating correct power at terminal high limit fuse open replaced tested no airflow coming out of venting out of the house venting needs to be cleaned before using dryer ; used 1 279816 (THERMAL KIT) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Britain, CT 06051
Ruben C.
Job Details: 12/01/2023
Checked unit found customers hot water not going in from hous cust must remedy
We serviced a
MAYTAG RANGE
Model MGR7700LZ4
Near Westfield, MA 01085
Mike K.
Job Details: 12/01/2023
"Unit under 1yr wp warranty per service bench. Complaint of dented console. Explained cosmetics are only warrantied for 30 days which it is pass. Suggested contacting wp.Complaint of popping sound when baking. Sound heard is just unit relighting and is normal.Dialed in burners to be set lower at lowest setting.Complaint of door being father out on left then right. Making good seal, removed and reattached door and same, was able to torque door a little and is better, but is functional with no damage found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFZ00
Near Holyoke, MA 01040
Mike K.
Job Details: 12/01/2023
"Cs says both sections were in the 50s, unit unplugged on arrival. Plugged in and compressor/fans running. Let unit run for several minutes and then removed evap cover. No frost and evap not getting cold. Sealed system issue. Wp extended warranty covers compressor.. part only and does not list other sealed system components.Quoted for compressor, evaporator, drier/labor.Denied. Collected for service call.; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Holyoke, MA 01040
Mike K.
Job Details: 12/01/2023
"Unit under 30 day cosmetic warranty, office has receipt per attn note. Replaced handle and cs satisfied"
We serviced a
GE REFRIGERATOR
Model PDS22SBSBRSS
Near Holyoke, MA 01040
Mike K.
Job Details: 12/01/2023
"Unit not cooling in rf, warming in fr. Found evap covered in ice. Jumped defrost circuit at board and verified heater is heatingQuoted for main control/ labor for board and to deep defrost evaporator.Approved. Steamed clear evap since returning Monday and already had apart.; ordrng 1 WR55X10942C (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near South Windsor, CT 06074
Amanda R.
Job Details: 12/01/2023
"Belt broken replaced belt missing lower left clip that holds front panel to cabinet ; ordrng 1 W10854425 (Clip), used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Stallings, NC 28104
Jonathan J.
Job Details: 12/01/2023
Complaint when after cooking in the oven is completed and I leave the oven door open the fan will kick on very high also once the oven door latched and would not unlatch and could smell a burning smell. I could not find any error codes in diagnostics history I placed unit into a self clean cycle and verified smell was only gassing during a clean cycle I preheated oven to 350 could not find any issues with oven or abnormal odors either. I verified connectors and unit no electrical odors or issues seen. Customers are new to this type of technology touch screen I suspect highly recommend customer NOT to leave oven doors open to allow unit to cool down faster and control or touch screen or sensor damage may occur. If customer calls back send ui and control called whirlpool file number 7737925168
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 12/01/2023
"Checked over machine and found unit had been ripping customers clothes, ran a test cycle and found no errors ran a wash cycle to checked water levels and found unit needing to be calibrated, recalibrated control and ran a cycle found unit now operating properly. Advised customer on using the high sense deep fill cycle to get more water this will help also adjusting cycle settings to whats being washed unit goes by cycle for a spin setting."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT371SZBB01
Near Waterbury, CT 06708
Jimmy R.
Job Details: 12/01/2023
"Installed new evap fan motor due to old fan would only come on when spinning by hand, checked cooling and evap is frosted up and all operations are now working to specs"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Meriden, CT 06451
Jimmy R.
Job Details: 12/01/2023
"Tested unit and found machine would fill and wash but wash motor not pumping water to top and middle wash arms, ran diagnostics and found errors Fae2 vent wax motor issue, F7e1 single speed wash motor failure, f4e2 heating element open or shorted relay, checked wash motor and found 120v goin to motor but motor weak. Unit is going to need a new sump&motor checked heater and found heater is good will order a new control due to faulty relay. Parts tentative p/a ; ordrng 1 W11416363 (Sump&motor) and 1 W11462459 (Control), states that autho needed"
We serviced a
WHIRLPOOL OVEN
Model JJW2830WS00
Near Manchester, CT 06040
Amanda R.
Job Details: 12/01/2023
Replaced both cooling fans preheated both ovens operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Meriden, CT 06450
Jimmy R.
Job Details: 12/01/2023
Customer had another company fixing unit when arriving
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF3A
Near Meriden, CT 06451
Jimmy R.
Job Details: 12/01/2023
"Checked unit and found right side of door gasket falling off and twisted causing unit to leak from seal not sealing, fixed seal and set back in place to stop leaking, also found middle wash arm fallen off causing water to just spray form center and not wash, reattached wash arm and ran unit threw a heavy wash cycle and all operations are now working to specs"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Weddington, NC 28104
Jonathan J.
Job Details: 12/01/2023
I replaced user interface and tested operation no additional issues found with dryer at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Rocky Hill, CT 06109
Chuck M.
Job Details: 12/01/2023
Customer complaint is that right side FF door does not close properly. Inspected and found foam insulation inside door is worn away. Customer will decide later.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Marshville, NC 28103
Jonathan J.
Job Details: 12/01/2023
"Complaint washing machine will not fill properly. is not operating properly will not wash the clothing properly. Drain pump will not turn off. I found error F9e1 no Phil Long. I found drain hose was not properly installed at a minimum of 39 inches from floor to top of washer, allowing water to drain out of machine while it was filling with water. Cleared error code. adjusted drain to appropriate height tested operations no more leaking occurring. Found water hose attaching to valve has been leaking as well. Fixed hose connection no additional issues"
We serviced a
KITCHENAID REFRIGERATOR
Model KSBS25INSS00
Near Marshville, NC 28103
Jonathan J.
Job Details: 12/01/2023
"Address house number is 3355 LANES CREEK RDMARSHVILLE, NC 28103,complaint icemaker has been leaking since last visit. Started leaking the very next day. I found icemaker is defective. Leaking around hairline fracture in metal of ice mold. I am ordering ice maker to fix ; ordrng 1 2198597 (ICE MAKER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Monroe, NC 28112
Jonathan J.
Job Details: 12/01/2023
Complaint noise when dispensing water. I found noise is due to water pressure being hi causing cavitation noise. I left dispenser assembly with customer not needed at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Rocky Hill, CT 06067
Chuck M.
Job Details: 12/01/2023
"Customer complaint is that washer has error codes. Ran diagnostics and found error codes F6e3 communication error between ACU and UI. F8e1 long Fill. F5e3 door lock error. F3e1 water level sensor. Ran Quick diagnostic tests cycle successfully. Ran Quick Wash Cycle and error F3e1 returned. Checked pressure hose and it checked ok. Replaced pressure switch and tested. Error code returned again. Ordered ACU. ; ordrng 1 W11201289 (ACU), used 1 WPW10448876 (SWITCH-WL) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Rocky Hill, CT 06067
Chuck M.
Job Details: 12/01/2023
Customer complaint is that left front burner is intermittent inspected and found burner head has spillage between flame spreader causing intermittent ignition. Customer will clean burner head. Right front burner valve is twisted so knob is off center. Customer has to compensate flame size due to off center issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Middletown, CT 06457
Jimmy R.
Job Details: 12/01/2023
"Tested unit due to machine going off balance and bouncing all over wile running, checked for errors and found F0e5 off balance checked suspension and found tub bouncing all over the place when just pushing on it suspension is going bad and needs to be replaced. Quoted customer for parts and labor customer will just buy a new washer"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Middlefield, CT 06455
Jimmy R.
Job Details: 12/01/2023
"Checked over dryer and found metal sensor had ripped out of lint screen housing breaking sensor and housing this is causing dryer to not sense a drying cycle, also unit is leaking water when running any steam cycle. Checked steam and found water inlet valve dripping water from back connection and from nozzle spraying against the door and leaking down the front onto floor, checked nozzle and found not spraying correctly causing front leak checked rear valve and found dripping at mold connection and dripping from hose tried to tighten but washer is not making a good connection. Will order new valve,hose kit,nozzle, lint screen and sensors advised once in we would call for return visit due to special order on some parts ; ordrng 2 WP3387223 (Moisture sensors)s and 1 W11086603 (Lint screen) and 1 W11611436 (Valve) and 1 W10623830 (Hose kit) and 1 W11230609 (Nozzle)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM354GPS0
Near Southington, CT 06489
Ruben C.
Job Details: 12/01/2023
Checked unit found sump motor leaking underneath and element is low in heat ordering sump assy and heating element; rqstng P&A on 1 W10805015 (Sump motor) and 1 W10703867 (Heating element)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS0
Near Avon, CT 06001
Ruben C.
Job Details: 12/01/2023
"Checked unit found both burners on right staying on no low replaced rear right switch tested normal ordering front right burner switch ; ordrng 1 WPW10434452 (Front left and right), used 1 WP3149404 (INFINITE SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Farmington, CT 06085
Ruben C.
Job Details: 12/01/2023
"Checked unit found not latching latch is broken replaced latch still does not latch control is getting power ordering control board; ordrng 1 W11513246 (Control), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Ellington, CT 06029
Gary V.
Job Details: 12/01/2023
"Inspected and found no obstructions in pump or problems with air hose, dome or connections, ordering drain pump and main acu for software update. Customer is available anytime between 8-5.; ordrng 1 WPW10730972 (Drain pump) and 1 W11455206 (Main acu)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS1
Near Cromwell, CT 06416
Chuck M.
Job Details: 12/01/2023
Customer complaint is that door was not closing. Inspected and found interlock failure. Replaced interlock kit and tested. Microwave is working properly. ; used 1 W11244494 (INTERLOCK ASSY SP W11245251) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Stafford, CT 06076
Gary V.
Job Details: 12/01/2023
"Inspected and found timer not advancing or shutting off, replaced timer and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/01/2023
"I replaced freezer door, tested operations, found minor scratch on freezer door facing wall, not visible customer approved, repair, tested operation cycled icemaker customer allow 72 hours for ice"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS22
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/01/2023
Customer complained of f9e0 error after power went off in neighbourhood. Upon arrival found error on screen pulled unit out and found proper voltage to unit. Wired correctly. Reset unit and error code came back while inspected control board heard board click and error went away. Scheduled return call for 12-7-23 pm. ; ordrng 1 W11448962 (Control board.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDT09
Near Enfield, CT 06082
Gary V.
Job Details: 12/01/2023
"Inspected and found upper door hinge out of position and needed to be adjusted for freezer door to rest properly against cabinet, adjusted hinge and tightened, tested fine. All functions testing properly within manufacturing specs."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manchester, CT 06040
Amanda R.
Job Details: 12/01/2023
Not starting start button stuck took knob off pushed shaft unit did start needs new start switch and knob ; rqstng P&A on 1 WPW10446920 (Pts) and 1 W11216550 (Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Huntersville, NC 28078
Robert A.
Job Details: 12/01/2023
Cx complaint that there is a loud buzzing noise from the FC. I inspected the unit to confirm the complaint. I found ice built up on the evap fan. I removed the ice and notice a food container obstructing the drawer from fully closing. I corrected the container position and informed the cx. The unit is working as designed. I collected the service call fee by CC.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Lexington, NC 27295
Jenn F.
Job Details: 12/01/2023
"Chute was not mounted correctly. Secured chute. Aligned motor. put heavy load into dryer to test, noise gone customer agreed no further issue. tested ok. Parts with customer; dspstn on spec-tagged invntry: 1 WP694089 BLOWER WHEEL"
We serviced a
AMANA REFRIGERATOR
Model ARB9058CB
Near South Hadley, MA 01075
Mike K.
Job Details: 12/01/2023
"Replaced icemaker fill cup and verified unit advancing fine, arm movement proper."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EBL3
Near South Hadley, MA 01075
Mike K.
Job Details: 12/01/2023
"Replaced wave guide and tested, started to spark with new wave guide. Scraped clear some build up behind wave guide and cleaned, ran again and operated fine. Gave part number for lights as he will replace them on his own."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Clover, SC 29710
Mitch H.
Job Details: 12/01/2023
"Confirmed purchase date and took picture of receipt. Updated on ticket. Checked and found all electrodes sparking constantly. Found left front burner electrode cracked. Spark module and switch shorted. Ordering module, switch and electrode. Checked part availability and scheduled return for 11/7 am.; ordrng 1 W11376663 (Harness) and 1 W11675301 (Electrode) and 1 WPW10475149 (Spark module) and 1 W10860916 (Module)"
We serviced a
LG DRYER
Model DLGX3571W
Near Longmeadow, MA 01106
Roger R.
Job Details: 12/01/2023
Unit slightly noisy during drying. Also found unit has paint peeling on the front door frame. Due to paint issue I recommend replacing the dryer instead of repairing. Quoted $79.99 for rollers and 49.99 for idler pulley. Customer declined repair
We serviced a
WHIRLPOOL KITCHEN
Model WDT540HAMZ0
Near Longmeadow, MA 01106
Roger R.
Job Details: 12/01/2023
Found unit has a heater that the sheath is rusting in two separate places. Will need a new heater. ; ordrng 1 W10518394 (HEATER)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055YEB02
Near Enfield, CT 06082
Gary V.
Job Details: 12/01/2023
"Inspected and found drain tube clogged, cleared out ice and tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Rocky Hill, CT 06067
Chuck M.
Job Details: 12/01/2023
Customer complaint is that dryer takes too long to dry clothes. Inspected and found venting is a long run to outside with corners. Checked venting outside and heat is moist coming out. Advised customer to check venting. Dryer is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near West Hartford, CT 06117
Chuck M.
Job Details: 12/01/2023
Customer complaint is that ice maker was not working. Water leaking from dispenser frame. Ran test 120 and ice maker passed. Found filter needs to be replaced. Found water behind dispenser frame. Cleared water and checked for leaks. No leaks found. Advised customer to replace filter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Manchester, CT 06040
Amanda R.
Job Details: 12/01/2023
"Ice maker louder then normal complaint that ff door isnt level with freezer needs shim rear right complaint overspray of foam on bottom of freezer door no hinge covers that the ff door just slams open went over everything with customer t/s ice maker damaged out of box ; ordrng 1 W11546935 (Icemaker), used 1 W11546935 (ICEMAKER) from stock"
We serviced a
BOSCH DISHWASHER
Model SHX878ZD5N/01
Near Norfolk, MA 02056
Aimee Z.
Job Details: 12/01/2023
Cust said getting erratic leak on left side puddle.Uninstalled dishwasher washer so I could expose valve and float inlet housing .No water bottom pan There is some mineral build up in the water inlet housingRan some white vinegar through dishwasher while checking for leaks.Never leaked also checked hoses and tested the drain.Explained the float or valve could be getting stuck and Gave him an estimate on parts.Cust running another auto cycle with white vinegarCwa on repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Franklin, MA 02038
Aimee Z.
Job Details: 12/01/2023
"Found need right gasket torn at top; ordrng 1 W10830274 (Gasket right), states that autho needed"
We serviced a
THERMADOR RANGE
Model PRG304GH/19
Near Windsor, CT 06095
Gary V.
Job Details: 12/01/2023
"Inspected and found left front burner electrode sparking and coming on by itself when not being used, and when being used with on/off feature and it gets shut off, it continues to spark hours after its shut off, and never shuts off. The only way to get it to stop is to shut circuit breaker off. Attempted to call techline but could not get thru as they need our company credentials number and couldnt get hold of anyone in office that would know the credentials number. Will need to call techline on Monday to get help with this stove."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Mansfield, CT 06268
Amanda R.
Job Details: 12/01/2023
When replacing front panel screw broke inside stud that handle attaches too replaced panel needs screw and stud ; ordrng 1 W10826179 (Screw) and 1 W11157086 (Stud)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Chicopee, MA 01020
Roger R.
Job Details: 12/01/2023
Fund unit has a slight noise from the high pressure line. Added sound absorbing material on the high side line. All noise is acceptable now. ; used 1 212643 (SEALER-GUM) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Wethersfield, CT 06109
Chuck M.
Job Details: 12/01/2023
Installed basket and tested. Washer checked ok.
We serviced a
SUB ZERO REFRIGERATOR
Model 650/F3
Near Wilbraham, MA 01095
Roger R.
Job Details: 12/01/2023
Removed and replaced Refrigerator compressor using EPA and MFG approved method and recharged with 5.5R 134a refrigerant. All okay. Allow 24 hrs for temperature to stabilize.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 11/30/2023
"I found a clogged drain tube on the back of the refrigerator that was causing unit to leak out of fresh food, pantry drawers Freezer drawer, door, causing icicles to form inside of freezer section and icicles to form on door gasket. I cleaned and cleared drain tube of all debris tested operations ran a cup of water down drain tube blue steam up drain tubes both freezer and fresh food zone broke up icing, removed all moisture and condensation from areas."
We serviced a
LG REFRIGERATOR
Model LFXS29766S/01
Near Wilbraham, MA 01095
Roger R.
Job Details: 11/30/2023
Found fan in freezer not working. Quoted 99.95 for fan and $239 labor. ; ordrng 1 EAU61524002 (Fan evaporator)
We serviced a
WHIRLPOOL WALL OVEN
Model CWG3600AAB26
Near Suffield, CT 06093
Mike K.
Job Details: 11/30/2023
"Bake not coming on, no glow, removed igniter and tests open. Quoted for igniter/labor. Accepted.Replaced igniter and preheated to 350 fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Suffield, CT 06078
Mike K.
Job Details: 11/30/2023
"Unit under 1yr wp warranty per service bench.Cs complaint of noises near end of cycle.Ran diagnostic cycle fine, all noises/vibrations Norma. Ran empty drain and spin cycle and completed cycle with no abnormal noises.Ran normal cycle with load through fill and into wash. Everything normal. Cancelled and drained fine and ran drain and spin fine."
We serviced a
BOSCH DISHWASHER
Model SHPM98W75N/11
Near East Longmeadow, MA 01028
Mike K.
Job Details: 11/30/2023
"Unit has been infested with mice, signs of wires chewed, float has been chewed , dropping/seeds all over bottom pan. Unit displaying e15 error but no sign of water in lower unit though hoses have also been chewed on, just hasnt broke through. Disconnected float sensor and unit ran normal cycle fine, cancelled and drained fine with no error code.Quoted for harness/float/labor"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KPS0
Near South Hadley, MA 01075
Chris B.
Job Details: 11/30/2023
Replaced part and ran two diagnostic cycles and a quick cycle all tested normal. No leaks detected.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Wilbraham, MA 01095
Roger R.
Job Details: 11/30/2023
"Found unit has a failed drain pump and main control board. Installed new pump. Will need to order control. ; rqstng P&A on 1 W10854215 (Control), used 1 WPW10348269 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Springfield, MA 01104
Roger R.
Job Details: 11/30/2023
Found foreign object in drain pump.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Waterbury, CT 06708
Jimmy R.
Job Details: 11/30/2023
"Installed new control and forced unit into a defrost cycle checked evaporator and found it had started to frost up again and heater is now working, melted ice and checked cooling. All operations are now working to proper specs ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS2323AS0
Near Plainville, MA 02762
Aimee Z.
Job Details: 11/30/2023
Installed new ice and harvested left with green light on solid24 hours for first batch ice.Also if removing ice bucket make sure to shut off ice makerBefore remove bin. Side door display almost ready to replace water filter
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Northbridge, MA 01534
Aimee Z.
Job Details: 11/30/2023
"Outlet polarized and grounded also on own circuit and using a gfiFound a bulletin W11632927 service pointer for this washer model and serial to replace harness, cap and motor. Found the cap is 50 UF ran Diagnostics and as soon as mtr starts runs less that 2 mins.Trips breaker not gfiCust will have out of drain pan for me.; ordrng 1 W11283592 (Motor) and 1 W11395618 (Cap) and 1 W11643701 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/30/2023
"Complaint dryer, making a scraping noise. I found dryer is indeed making a scraping noise. Scraping noise is caused by cabinetry issues. I adjusted cabinetry so it was no longer rubbing on drug causing scraping noise. No additional issues found with dryer today. Everything is now working properly."
We serviced a
LG RANGE
Model LRE30757ST/00
Near Springfield, MA 01118
Roger R.
Job Details: 11/30/2023
"Found bake element failed and not heating. Has no continuity ; ordrng 1 MEE36593201 (Heater, bake)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Hartford, CT 06114
Chuck M.
Job Details: 11/30/2023
Customer complaint is that washer lid is not closing properly. Inspected and found lid hinges causing lid to bounce back up. Ordered hinges. ; ordrng 1 W11551376 (Hinge Right) and 1 W11551369 (Hinge Left)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Charlotte, NC 28208
Ryan S.
Job Details: 11/30/2023
"Installed compressor and filter dryer. Ran service test 40 to Open both systems. Ran nitrogen flush through system,. Pulled vaccum, filled with 4.60z 134a frost pattern started. Reassembled, unit. Verified cooling."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 11/30/2023
"Customer complained of metal on metal grinding noise. Ran unit and found gearcase making grinding noise and slipping gear noise. Checked motor and cam and looks good. Ordering gearcase and Washplate and putting in for 2xtimeframe. 12-7-23; ordrng 1 W11449840 (Gearcase) and 1 W10752283 (Washplate), rqstng P&A on 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Iron Station, NC 28080
Ryan S.
Job Details: 11/30/2023
Customer complained that the back panel was getting hot enough to burn their hand. Checked and found vent is properly installed and back panel is properly installed set unit to 350? and found back panel was at 101? at time of preheat. Called techline. Tech-Line said no temperature limit around vent area. Foudn bakc panel was up to 114? after talking to techline. Informed customer of findings. Sr#7737911501 customer was upset with findings. Informed them unit is working as designed. Collected trip fee via card.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 11/30/2023
Water leaking at bottom. Found hole in the water line that goes to the dispenser in door. Floor damaged and bucklingNeeds new door. This will require a second tech. The leds need to be upgraded S84638. Quoted customer for new door.
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Southampton, MA 01073
Mike K.
Job Details: 11/30/2023
"Complaint of lower stove not heating up, igniter looks to have been replaced, but screws are loose and igniter not tight in position. Screws stripped, replaced screws and unit preheated to 350 fine. Upper oven would not ignite, worn igniter.Replaced upper igniter and preheated to 350 fine, lower oven had been left on during upper oven repair and cycled fine throughout duration.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Springfield, MA 01108
Roger R.
Job Details: 11/30/2023
"Installed new control but also need new console. Not sure how I missed ordering it. ; rqstng P&A on 1 W11460908 (Console, plastic), dspstn on spec-tagged invntry: 1 W11460962 PANEL-UI"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Holyoke, MA 01040
Mike K.
Job Details: 11/30/2023
"Compressor replaced previous visit, job not completed because cap tube couple snapped during repair. Installed new coupler and pulled vacuum and held. Charged with r600a and compressor will not kick over, just him. Attempted relieving pressure letting out some refrigerant but same and had not been overfilled to begin with. Bad compressor. Ordering compressor/drier/couplers 2x time.; ordrng 1 W11370574 (Compressor) and 1 W11504419 (Coupler) and 1 W11504420 (Coupler) and 1 W11490399 (Drier) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler) and 1 W11506635 (Coupler) and 1 2xtime (2x time), dspstn on spec-tagged invntry: 2 W11504448 COUPLER"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Denver, NC 28037
Ryan S.
Job Details: 11/30/2023
"Customer stated unit takes 4 hours to dry a few towels. Checked error codes and found hmi button. Foudn unit has proper voltage, unit is heating, used dryer vent test kit. Found low air flow when unit is Hooked up to exhaust . Unhooked exhaust and found it passed vent test kit. Ran diagnostics and found unit heating and sensors working. Informed customer unit needs vent system checked.verified proper operation otherwise. ; used 1 W11224254 (Test kit) from stock"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Southwick, MA 01077
Mike K.
Job Details: 11/30/2023
"Trip converter by authorization. Cs had already found source of issue, holes in outer tub causing leaking that was getting motor wet in drain pan. Outer tub not covered, quoted for tub/ labor. Denied repair."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bristol, CT 06010
Ruben C.
Job Details: 11/30/2023
Checked unit found hinges broken replaced both hinges tested operation normal
We serviced a
KITCHENAID OVEN
Model KSEG700ESS2
Near Farmington, CT 06085
Ruben C.
Job Details: 11/30/2023
Checked unit found left front burner does not stay intermitently on triple setting ordering switch; ordrng 1 W11129442 (Switch)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Indian Land, SC 29707
Mitch H.
Job Details: 11/30/2023
"Checked entitlement, actual goods issue date of 10/15/21 with 1 year additional builders warranty. Took picture of closing document. Closing date of 12/8/21.Checked and tested cooktop, operating properly. Customer showed video of unit sparking during cooking. Based on video, ordering manifold assembly w/switches.; ordrng 1 W11676622 (Manifold assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fort Mill, SC 29707
Mitch H.
Job Details: 11/30/2023
Checked and found compressor locked up and not starting. Compressor pulling 14 amps attempting to start. Ordering compressor kit. Checked part availability and scheduled return visit for 12/5 pm.; ordrng 1 W11574734 (Compressor kit) and 1 W11506635 (Coupler)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Granby, CT 06090
Mike K.
Job Details: 11/30/2023
Replaced sump assy and ran normal cycle. Filled properly and wash motor running. Cancelled and drained fine. No leaks found.