Service History 83 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/18/2024

I replaced water filter housing I tested operations no further issues found or reported with refrigerator at this time. No water leaking either.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 06/18/2024

"Customer complained unit leaking gas. Red tag from FD said unit was not igniting properly causing too much gas to escape. Temp turned on gas, checked for leaks around supply line and checked all surface burners, no leaks detected. . Found ignitor bad. Replaced ignitor. Ran all surface elements and bake. Verified proper operation. Called safety. . Sr#7739309603; used 1 12400035 (Ignitor) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 06/18/2024

"Customer complained spray arm melted to heater. Also no heated dry. Ran diagnostics, no error codes present. Found spray arm was melted to heater. Found power to heater during service diagnostic. Quoted 349.42 for repair. Collected via card. Scheduled return call for 6-25-24 (customer out of town and returning late Monday 6-24-24). ; ordrng 1 WPW10491331 (Spray arm) and 1 W10518394 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/18/2024

I replaced all previously ordered parts. I tested operations no further issues found with refrigerator at this time. Unit has been making ice Fine as well.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Stanley, NC 28164

Ryan S.

Job Details: 06/18/2024

"Customer wanted glass door taken apart to clean glass, customer had beem quoted from office. Took glass door apart. Let her clean it and reinstalled door. Collected 298.53 via card."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHX2636TFB

Near Lincolnton, NC 28092

Ryan S.

Job Details: 06/18/2024

Found wrong part ordered. Ordering compressor and 2xtimeframe. Keeping other parts for return call. Informed customer office will call when part is authorized and scheduled return call. ; ordrng 1 5304512654 (Compressor) and 1 2xtimeframe (2xtimeframe)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Suffield, CT 06093

Mike K.

Job Details: 06/18/2024

"Unit is under 1yr wp warranty per service bench. Verified unit getting f8e4 error code. Water in overflow tray, emptied and ran unit in normal cycle.No leaking found, no suds build up.Likely dish placement caused water to overflow. Advised if happens in future see what dishes are in front lower rack and place elsewhere in unit. Tests fine, but is empty.Did raise feet slightly to put water level more towards back of unit to help prevent in future."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL3

Near Suffield, CT 06093

Mike K.

Job Details: 06/18/2024

"Replaced control and owl sensor. Flushed out mid level spray arm, movement verified. Has a bit of filming residing in unit, suggest cleaning with Afresh. If spray arms. Clog again they can remove and attempt to clean or replace,Was leaving and starting a cycle to help clean out unit and motor not running, had been running for last 15+ minutes fine. Tried several cycles and diagnostic and nothing, verified 120vac coming to the wash motor.Quoted for sump assy, no additional labor. Accepted.Collected part cost; used 1 WPW10605057 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS3

Near Chicopee, MA 01020

Gary V.

Job Details: 06/18/2024

Installed new hinge kit and tested fine.; dspstn on spec-tagged invntry: 1 W10347464 HINGE-DOOR

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Springfield, MA 01109

Gary V.

Job Details: 06/18/2024

"Inspected and found bake burner flame uneven, will order and return. Also need to adjust air regulator on return.; ordrng 1 W11220387 (Bake Burner bar) and 1 W11590294 (Bake igniter)"

We serviced a

SAMSUNG RANGE

Model NX60A6511SS/AA

Near Springfield, MA 01104

Gary V.

Job Details: 06/18/2024

"Inspected and found c-f2 fault, internal shorted key pad, and control box, will submit estimate, and call.; rqstng P&A on 1 DG94-03952D (Control box)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Springfield, MA 01104

Gary V.

Job Details: 06/18/2024

"Installed main acu and attempted auto cycle, and immediately triac on control board burnt up, attempted to isolate components and needs harness and lid latch as well, will submit estimate for additional parts, ; ordrng 1 W11419171 (Main acu), rqstng P&A on 1 W11394572 (Lid latch) and 1 W11568984 (Wire harness) and 1 W11396717 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Springfield, MA 01108

Gary V.

Job Details: 06/18/2024

Installed parts listed and please allow 24-48 hours for ice production.

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Longmeadow, MA 01106

Gary V.

Job Details: 06/18/2024

"Installed ui panel and cycled, tested fine."

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Charlton, MA 01507

Chris B.

Job Details: 06/18/2024

Complaint that the washer is not cycling through correctly. Found bad water valve. Used TS# W11210459 and used the original harness wire. Ran two diagnostic cycles and all tested normal.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Spencer, MA 01562

Chris B.

Job Details: 06/18/2024

Complaint that the dishwasher is leaking water from the bottom front edge. Found unit not leveled properly. Adjusted the angle and ran two diagnostic cycles and all tested normal. No leaks detected. Found low drainage on the plumbing to the sink and mentioned to the customer to have the drainage checked. Unit running normal.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Sprague, CT 06330

Jeremy B.

Job Details: 06/18/2024

Customers complaint is washer not completing cycle. Ran diag found error code F8E1(long/no fill) found cold water screen clogged with sand. Cleaned and removed filter. Ran self test then calibration. Had customer start a load and watched it fill and advance to wash. All checks ok

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Canterbury, CT 06331

Jeremy B.

Job Details: 06/18/2024

Pump getting power but not draining. Replaced and tested all checks ok. ; used 1 W10876600 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Indian Land, SC 29707

Mitch H.

Job Details: 06/18/2024

"Checked and found belt broken. Installed dryer repair kit. Reassembled, tested, dryer operating properly.; used 1 4392067 (Dryer kit) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ0

Near Fort Mill, SC 29715

Mitch H.

Job Details: 06/18/2024

Tested and found neither bake or broil working. Both elements checked good. No power from control board. Quoted customer for parts and labor. Customer approved repair. Checked part availability and scheduled return for 6/21 PM. Collected 210.38 on ck #5098. Will collect balance on return visit.; ordrng 1 W11528249 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC2

Near Charlotte, NC 28269

Robert A.

Job Details: 06/18/2024

Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f7e1. I checked the capacitor and it read OL. I replaced the capacitor with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 11395618 (Capacitor) from stock

We serviced a

MAYTAG DRYER

Model MEDB835DW

Near Huntersville, NC 28078

Robert A.

Job Details: 06/18/2024

Cx complaint that the unit is making a squealing noise. I inspected the unit to confirm the complaint. I found the rollers and idler wheel rusted and worn. I replaced the parts and tested the unit for the cx. The unit is working as designed.; used 1 4392065 from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Huntersville, NC 28078

Robert A.

Job Details: 06/18/2024

Cx complaint that the units MW does not start. I inspected the unit to confirm the complaint. I found the door switch is intermittently engaging. If I press the top right side of the door the MW starts. When I release the pressure on the top right side the MW often stops. The unit needs a new MW interlock switch harness to resolve the issue. The return visit needs to be 2 ct to pull out the unit. I quoted the cx and collected the service call fee by CC.

We serviced a

WHIRLPOOL KITCHEN

Model WFG320M0MB0

Near Huntersville, NC 28078

Robert A.

Job Details: 06/18/2024

"Cx complaint of allegedly smelling gas from the range. I inspected the unit to confirm the complaint. The unit was tagged by the gas company stating here may be a potential leak. The tenant had the same issue with another range a few months ago, no leaks were found or parts replaced. The LL replaced the range, ironically now there is a similar issue. I called WP safety to document the issue. Im ordering a new manifold as an attempt to resolve the issue. It would be best for the cx to convert to an electric stove considering the continually issues with the gas ranges.; ordrng 1 W11509597 (Manifold)"

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Davidson, NC 28036

Robert A.

Job Details: 06/18/2024

Cx complaint that the unit is making a loud squealing noise. I inspected the unit to confirm the complaint. I found the roller and idler wheel bearings worn and need to be replaced. I replaced the part with a repair kit from TS and tested the unit for the cx. The unit is working as designed..; used 1 4392067 (Dryer repair kit) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHT08

Near Windsor, CT 06095

Chuck M.

Job Details: 06/18/2024

Customer complaint is that water dispenser drips water down door instead of in drip tray. Found unit is not level. Called techline and got part number for shims. SR#7739325074; ordrng 2 4387828A (shim)s and 2 4387828RP (Shim)s

We serviced a

MAYTAG WASHER

Model MHW5500FC1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 06/18/2024

"Checked and found rotor bolt broken off in drum shaft. Will need new tub assembly, stator and rotor. Requesting P&A for all parts, xtra time, and second tech. Advised customer that parts will ship directly to them and they will need to inspect for damage and call to schedule.; rqstng P&A on 1 W10901175 (Complete tub assembly) and 1 W11253212 (Rotor bolt) and 1 W10870751 (Stator) and 6 WPW10253476 (Mounting bolt)s and 1 WPW10544980 (Rotor) and 1 2Xtime (2X time) and 1 2ndtech (2nd tech)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Fort Mill, SC 29715

Mitch H.

Job Details: 06/18/2024

"Removed and replaced compressor and related parts. Charged with nitrogen, let unit sit for 20 minutes to check for leaks. No loss of pressure and no leaks found. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of 134a. Plugged unit in, compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR , used 1 W11506635 (Coupler) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Windsor Locks, CT 06096

Chuck M.

Job Details: 06/18/2024

Customer complaint is that refrigerator was not cooling. Inspected and found ice buildup on evaporator. Cleared ice and found heater harness disconnected. Ordered heater assembly. ; ordrng 1 W11650662 (Heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Ellington, CT 06029

Chuck M.

Job Details: 06/18/2024

Arrived to diagnose no ice. Customer stated ice maker is working. No service fee collected.

We serviced a

JENN-AIR COOKTOP

Model JES9900BAF

Near Lincolnton, NC 28092

Ryan S.

Job Details: 06/18/2024

"Customer complained front right and both left burners not working. Found cooktop was broken so needed to replace cooktop to repair. Found cooktop and one switch no longer available. Informed customer unit cant be repaired, informed customer someone will contact her with for their information. ; rqstng P&A on 1 74011794 (Cooktop), ordrng 1 W10823722 (Surface burner) and 1 W10823711 (Surface burner) and 1 W10823692 (Surface burner) and 1 WP74008940 (Switch) and 1 WP74010824 (Dual switch), rqstng P&A on 1 74011595 (Switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMHZ03

Near Ellington, CT 06029

Chuck M.

Job Details: 06/18/2024

Customers brother did not want to sign waiver so he pulled out refrigerator himself. Tech replaced water line and filter housing. Tested ice maker and no leaks found.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Tolland, CT 06084

Chuck M.

Job Details: 06/18/2024

"Replaced wash motor, rack and wheels. Checked ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Brooklyn, CT 06234

Jeremy B.

Job Details: 06/18/2024

Icemaker leaking and both sections not calling properly. Found weak freezer evap fan. Replaced and tested all checks ok. ; used 1 W11452196 (EVAP MOTOR) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Brooklyn, CT 06234

Jeremy B.

Job Details: 06/18/2024

Installed new bellow. Ran test 12 all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Killingly, CT 06241

Jeremy B.

Job Details: 06/18/2024

Customers has well water and there is a lot of iron. Cleaned supply screens. Fabric softener dispenser leaking needs new. ; rqstng P&A on 1 W11569112 (Dispenser) and 1 W11550898 (Bezel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killingly, CT 06241

Jeremy B.

Job Details: 06/18/2024

Not going back not defrost. Heavy ice build up on coil. Entered diag and toggled on heater and came on. Needs new defrost control. The logic for defrost Is in the UI. There is a gap between casing and liner causing frost. Needs to be filled in with silicone. ; ordrng 1 WP482338 (Food grade adhesive) and 1 W11518204 (UI)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Mooresville, NC 28117

Robert A.

Job Details: 06/18/2024

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found error codes: f5e1 f2e1. I cleared the codes and ran a manual lid lock test multiple times, it worked fine with no issues. I ran a service cycle, all components passed with no issues. I ran a calibration cycle as well, everything is working fine but an error code did appear (f5e4). I noticed the UI lid lock light does not come on during the manual lid lock test as well. Im ordering a new UI panel and lid lock to resolve the issue.; ordrng 1 W11135391 (UI console) and 1 W10810403 (Lid lock)"

We serviced a

SAMSUNG DRYER

Model DVE45T3200W/A3

Near Killingly, CT 06239

Jeremy B.

Job Details: 06/18/2024

Heat not cycling properly. Dryer gets warm but not hot. Only gets to 125 degrees . Needs new thermistor and heater assy. ; rqstng P&A on 1 DC32-00007A (Thermistor) and 1 DC97-14486A (Heater assy)

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Sterling, CT 06377

Jeremy B.

Job Details: 06/18/2024

Motor not powering on but heating element does. Needs new motor and control. ; rqstng P&A on 1 279827 (Motor) and 1 WP694089 (Wheel) and 1 W11561939 (Control)

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Plainfield, CT 06374

Jeremy B.

Job Details: 06/18/2024

Clock not keeping correct time keeps going back to military time. Replaced control and ui set time all checks ok.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Clover, SC 29710

Mitch H.

Job Details: 06/18/2024

"Checked and confirmed proper incoming voltage. Found thermal fuse blown. Replaced fuse, tested, dryer now operating properly.; used 1 WP3392519 (Thermal fuse) from stock"

We serviced a

GE REFRIGERATOR BOT

Model PYE22PSKGSS

Near Suffield, CT 06078

Chuck M.

Job Details: 06/17/2024

"Customer complaint is that ice is forming underneath deli drawer and food is freezing. Inspected and found damper and evaporator fan failure. 1 LED on top right in FF section is broken. Ordered evaporator fan, evaporator cover assembly and LED. ; ordrng 1 WR17X27084 (refrigerator evapora) and 1 WR60X26866 (fan dc ff evap) and 1 WR55X11132 (cover led asm ff)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2411NS1A

Near Coventry, CT 06238

Amanda R.

Job Details: 06/17/2024

Customer canceled service when I called

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Ludlow, MA 01056

Chris B.

Job Details: 06/17/2024

Complaint that the washer is leaving the clothes with a foul smell. Found drain hose end way too deep into the drain pipe. Mentioned to the customer to extend the drain pipe more that way the drain hose is clear of dirty water after each wash.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Ludlow, MA 01056

Chris B.

Job Details: 06/17/2024

Complaint that the unit is not starting any cycles. Found float switch arm not engaging the switch. Adjusted and ran two diagnostic cycles and dishwasher running normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Granby, MA 01033

Chris B.

Job Details: 06/17/2024

Complaint that the unit is not cooling again. Found leak in the high side. Will have to reschedule to return and test the unit for leaks. Called Tech Line. Will need to do a full pressure test an o use nitrogen to test the unit. Sr# 7739317506. Will put in for parts and have the lines tested with nitrogen. ; ordrng 1 W10233960 (Compressor Kit) and 1 WPW10143759 (Drier Tube) and 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube) and 1 Nitrogen (Nitrogen)

We serviced a

KITCHENAID REFRIGERATOR

Model KTRS22QDBL00

Near Belchertown, MA 01007

Chris B.

Job Details: 06/17/2024

Complaint that the IM is not working properly. Found ice frozen in the IM motor damaging the part. Quoted parts and labor. Will order part for a return visit.; ordrng 1 4317943 (Ice Maker Kit)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Coventry, CT 06238

Amanda R.

Job Details: 06/17/2024

Complaint that when on hot water the water isnt hot it doesnt just fill pure hot water it mixes hot water with cold water complaint not starting and canceling itself after some time started it multiple times ; dspstn on spec-tagged invntry: 1 W11038689 VALVE

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 06/17/2024

Customer complained no heat. Found bad element. Replaced element from ts. Verified proper operation ; used 1 DC97-14486A (ELEMENT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Tolland, CT 06084

Amanda R.

Job Details: 06/17/2024

"Customer said it started working again replaced in,eta valves to isolate issue"

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Bessemer City, NC 28016

Ryan S.

Job Details: 06/17/2024

"Customer complained unit says, end of wash right after start. Found slider broken. Replaced from ts. Verified proper operation after installing part. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Iron Station, NC 28080

Ryan S.

Job Details: 06/17/2024

"Returned to install new control board. Installed new control board. Ran component activation and all functions working . Ran regular/ normal wash. Unit sensed, filled and started washing. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Tolland, CT 06084

Amanda R.

Job Details: 06/17/2024

Replaced dispenser cup filled with fabric softener and diluted with water ran a rinse and spin it emptied customer did a bulky deep water wash and operation normal

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Blacksburg, SC 29702

Mitch H.

Job Details: 06/17/2024

"Disassembled, removed and replaced gear case and wash plate. Reassembled. Ran factory load calibration. All components and functions completed correctly. Tested washer in quick wash cycle, filled and agitated properly. Tested in drain and spin, operating properly and no unusual noises."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Tolland, CT 06084

Amanda R.

Job Details: 06/17/2024

Replaced parts tested dispensing ice normally

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Charlotte, NC 28278

Mitch H.

Job Details: 06/17/2024

"Ran diagnostics, found F6E1 communication error and F5E2 door lock error. Attempted to start cycle, door locks but washer will not start. Would not run diagnostics cycle. Needs MCU and door latch. Quoted customer for repair and saved estimate. Customer will make a decision and let us know. Collected for service call on cc."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/17/2024

Complaint F8 E4 error code dishwasher is chiming and will not stop. I found complaint true. I found door gasket was the cause of the issue gasket had collapsed on top right hand corner. I replaced door gasket. I tested operations no further issues found at this time with dishwasher; used 1 W11483553 (GASKET) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 06/17/2024

"Installed drain hose and clip. Tested dishwasher, started cycle,found inlet hose also has hole and leaking. Canceled cycle, drain pump not coming on. Drain pump works when cycle is started but no power to pump from control when cycle is canceled. Ordering hose and control. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11627534 (Hose) and 1 W11410063 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Fort Mill, SC 29715

Mitch H.

Job Details: 06/17/2024

"Entered diagnostics, set valve to home position, unplugged unit. Prior to removing old compressor, connected to nitrogen and ensured flow through system. Removed old compressor, solenoid and related parts. Installed new. Charged with nitrogen, checked for leaks, none found. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of 134a through high side. Compressor running and cooling properly, valve operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Charlotte, NC 28278

Mitch H.

Job Details: 06/17/2024

Checked and found dishwasher operating properly and as designed. Explained to customer that fan will continue to run after cycle finishes. Fan can run up to as much as 8 hours unless door is opened.

We serviced a

BOSCH DRYER

Model WTMC3321US/05

Near Belchertown, MA 01007

Chris B.

Job Details: 06/17/2024

Complaint that the dryer is not heating properly. Found tripped fuse. Resettled fuse and all working normal.

We serviced a

SPEED QUEEN DRYER

Model ADE38RGS173WD1

Near Suffield, CT 06078

Chuck M.

Job Details: 06/17/2024

Customer complaint is that dryer was not drying properly. Taking too long to dry. Found vent flex crushed behind dryer causing moisture to remain in dryer. Advised customer to pull dryer away from wall while drying. Trailer is small.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ

Near East Windsor, CT 06016

Chuck M.

Job Details: 06/17/2024

Customer complaint is that heater was not working. Ran diagnostics and found error code F7e1 no heat. Ran water at sink and it took about 40 seconds for water to get hot. Heater came back on during diagnostics cycle. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

GE DRYER

Model HTX24EASK

Near Enfield, CT 06082

Chuck M.

Job Details: 06/17/2024

Customer complaint is that dryer was noisy. Found lint buildup on blower fan. Cleared and tested. Showed customer it works.

We serviced a

WHIRLPOOL WASHER

Model WFW95HEXW0

Near Enfield, CT 06082

Chuck M.

Job Details: 06/17/2024

Customer complaint is that washer has error code F6e1 communication error between CCU and MCU. Confirmed error. Ran diagnostics test and found motor control unit is not responding. Ordered MCU. ; ordrng 1 WPW10374126 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVWB300WQ2

Near Enfield, CT 06082

Chuck M.

Job Details: 06/17/2024

Customer complaint is that washer is noisy during spin. Inspected and found bearings worn. Quoted customer P&L. Customer will buy new.

We serviced a

GE DRYER

Model HTX24EASK0WS

Near Enfield, CT 06082

Chuck M.

Job Details: 06/17/2024

Customer complaint is that dryer was not heating. Found wire to heater burned off. Repaired wire and tested. Dryer is heating.

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Holyoke, MA 01040

Mike K.

Job Details: 06/17/2024

"Unit is under 1yr wp warranty per service bench.Cs says it fills, but doesnt wash.Verified drain pump, valve belt valve working; ordrng 1 W11613570 (Sump assy)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Chicopee, MA 01020

Mike K.

Job Details: 06/17/2024

Unit not draining. Found clogged drain trap. Cleared and tested in quick wash filled properly and drained fine when cancelled.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Holyoke, MA 01040

Mike K.

Job Details: 06/17/2024

"Unit is under 1yr extended rent a center warranty per service bench.Getting very few cubes, not getting any water out of dispenser, cannot hear water valve operating when trying to dispense. Measuring constant 30vac at valve, does not goto 120when hitting dispenser. U/I was locked, unlocked and now hettting voltage but just dribble of water, removed filter and full flow. Ran icemaker harvest and filled fine. Cs to replace filter or run without."

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Belchertown, MA 01007

Chris B.

Job Details: 06/17/2024

Complaint that the unit is not turning. Found seized motor and blower wheel will need to be replaced. Blower couldnt come off. Will order extra parts.; ordrng 1 W11573366 (Blower Wheel) and 1 661570V (Belt) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB10

Near Grafton, MA 01560

Aimee Z.

Job Details: 06/17/2024

Use didnt have plugged in in garage at bus. Plugged in and took back wall off found the thirmistor loosePut zip tie on. Put amp probe on cord amp after 15 min jumped to 8 ampsSpoke Mike ordering a compressor and tube kit its a 600; ordrng 1 876765 (Tube kit) and 1 W11582579 (Compressor)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS3

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 06/17/2024

Installed new control and console ran unit and machine is now filling and washing properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Charlotte, NC 28269

Robert A.

Job Details: 06/17/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near West Springfield, MA 01089

Gary V.

Job Details: 06/17/2024

"Inspected and found unit got to 350 degrees in preheat then temp dropped off and didnt reignite, ordering another main acu and spark module and bake igniter for back up.; ordrng 1 W11620680 (Main acu) and 1 W10860916 (Spark module board) and 1 WPW10324262 (Bake igniter)"

We serviced a

ELECTROLUX WASHER

Model efls517siw0

Near East Longmeadow, MA 01028

Gary V.

Job Details: 06/17/2024

"Installed new drain pump, cycled tested fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Longmeadow, MA 01106

Gary V.

Job Details: 06/17/2024

"Installed parts listed and attempted running vacuum, but unit would not run into a vacuum, replaced with another filter drier and flushed system with nitrogen and attempted vacuum again and still wouldnt run into vacuum, unit may have plugged up capillary, ordering evap and another compressor for back up. Will call when parts become available.; ordrng 1 W11256565 (Evap) and 1 W10233960 (Compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MBF2258XEW4

Near Longmeadow, MA 01106

Gary V.

Job Details: 06/17/2024

"Inspected and found drain tube clogged with ice, cleared ice and tested fine."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Springfield, MA 01118

Gary V.

Job Details: 06/17/2024

Concern was noise. Inspected and found unit temps at 0 and 40 degrees. No noises detected at this time and all functions test normal. No problems found at this time.

We serviced a

LG DRYER

Model DLEC888W

Near Somers, CT 06071

Gary V.

Job Details: 06/17/2024

"Inspected and found multiple problems, motor seized, needs belt and blower wheels too, quoted and they will call."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW

Near Enfield, CT 06082

Chuck M.

Job Details: 06/17/2024

"Customer complaint is that washer basket bangs against cabinet. Did not wet top of towels. Went from sensing to done. Ran diagnostics and found no error codes. Automatic test cycle completed successfully. Ran Quick Wash Cycle and washer sensed, filled, washed and drained. Found drain is slow. Informed customer about drain issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Manchester, CT 06042

Amanda R.

Job Details: 06/17/2024

Confirmed Both door gaskets are sealing normally

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/17/2024

Complaint washing machine displaying F9 E1 error code. Also displaying F0E7 error code. Washing machine randomly stop draining water out in the middle of a cycle mainly towards the end of the cycle drain pump will make abnormal noises before displaying error code. Drain pumpwas working perfectly fine drained all the water out and then when I tried to do an activate drain mode and diagnostics drain pump started making abnormal rattling noise. Drain pump was extremely hot to the touch washing machine unplugged. I am ordering drain pump to fix issue.; ordrng 1 W11396717 (DRAIN PUMP)

We serviced a

KITCHENAID DISHWAHER

Model KUDS01DLSS5

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/17/2024

Complaint dishwasher is not filling with water. Motor is making normal noises. I found water inlet valve has indeed failed and ordering a new water inlet valve assembly. Checked chopper assembly checked everything else seems to be working fine as of right now. No further issues reported by customer at this time with dishwasher.; ordrng 1 WP8531669 (VALVE)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Unionville, NC 28110

Jonathan J.

Job Details: 06/17/2024

Customer canceled was told that everything was covered under extended warranty there 1 year is over unit is past 1 year warranty period.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/17/2024

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/17/2024

Complaint washer stops washing wont drain unless washer is tipped back slightly will not complete a cycle stays stuck on wash then goes to done. I replaced previously ordered control adjusted drain hose in stand pipe to appropriate 4 inch length in pipe. Inspected harness and drive assembly could not find any further issues ran a wash cycle.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Enfield, CT 06082

Chuck M.

Job Details: 06/17/2024

Customer complaint is that oven is not heating properly. Ran oven at 350 and oven reached temperature in 10 minutes. Cycled off and back on again. Oven cycled off again and did not cycle back on. Ordered control P&A ; rqstng P&A on 1 W11544349 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM04

Near Davidson, NC 28036

Robert A.

Job Details: 06/17/2024

Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the interior lights and control are not on. The light switch has separated and needs to be replaced. I replaced the light switch with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11396033 (Light switch) from stock

We serviced a

KITCHENAID WALL OVEN

Model KOCE507ESS22

Near Mooresville, NC 28117

Robert A.

Job Details: 06/17/2024

Cx complaint that the panel is not working. I inspected the unit to confirm the complaint. I found an error code: f2e0. I replaced the panel and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Mooresville, NC 28117

Robert A.

Job Details: 06/17/2024

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a calibration cycle, but The unit stop mid cycle by itself. I tried a service cycle and the unit completed with no issues. I tried a normal cycle for the cx, the cycle progressed to washing with no problems. I cycled the power and ran another calibration cycle, it completed the cycle with no issues. The unit is working as designed.; O-emld tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS05

Near Cornelius, NC 28031

Robert A.

Job Details: 06/17/2024

The ordered parts were installed and we tested the unit. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Huntersville, NC 28078

Robert A.

Job Details: 06/17/2024

"Cx complaint that the unit is not completing cycles and throwing an error code. I inspected the unit to confirm the complaint. I found an error code: f8e4. I cleared the code and started a normal cycle. The unit filled, wash and drain as designed. I did not detect any when I pulled the unit out and let it run. The unit is working as designed. I left the part with the cx. ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Denver, NC 28037

Ryan S.

Job Details: 06/17/2024

Customer complained of unit not draining. Confirmed complaint. Replaced pump due to brown impeller on drain pump. Verified proper operation and no leaks.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS05

Near Cornelius, NC 28031

Ryan S.

Job Details: 06/17/2024

"Helper ticket w RA isntalled new compressor also found freezer door switch was getting stuck replaced from ts. Verified proper frost patterns. Informed customer to give 24 per for proper cool, 48hr for ice. RA has other parts on his ticket. ; used 1 W11396033 (LIGHT SWITCH) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Mount Holly, NC 28120

Ryan S.

Job Details: 06/17/2024

"Returned to install new filter housing. Installed new housing , water dispenser now operation properly."

We serviced a

SAMSUNG DRYER

Model DVE45T6000W/A3

Near Belmont, NC 28012

Ryan S.

Job Details: 06/17/2024

"Customer complained whole unit cuts off after start with cloths, doesnt with no clothes. Pulled unit out and found voltage drop when moving units 240 pigtail. Issue is with customers outlet. Needs new outlet. Pigtail is good. Can hear voltage shorts inside outlet when moving plug. Unplugged unit. Informed customer to replace outlet at home."

We serviced a

WHIRLPOOL WALL OVEN

Model WOS51EC0HS20

Near Charlotte, NC 28269

Robert A.

Job Details: 06/17/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed. A black UI console was sent instead of a stainless steel one. Im ordering the correct part for the return visit. I left the black one to allow the cx to use the unit until the part is replaced.; ordrng 1 W11600370 (SS UI panel)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Charlotte, NC 28269

Robert A.

Job Details: 06/17/2024

Cx complaint that the unit is not draining the water. I inspected the unit to confirm the complaint. I found the drain pump wire has separated. I repaired the wire and tested the unit for the cx. The unit is working as designed. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

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