Checked and confirmed issue. Ordering console and control. Checked part availability and scheduled return for 12/9 AM. Collected for labor on cc.; ordrng 1 W11600370 (Console) and 1 W11261167 (Control)

"Found no ice or frost buildup in freezer on arrival. Customer says that if she sets freezer to a colder temperature it will happen. Current temperatures in freezer and refrigerator are at 6 and 37. Customer also says that when unit goes into defrost, temperature in freezer gets very warm. Entered diagnostics, ran tests for all thermistors. Refrigerator checked good. Freezer thermistor showing open and defrost thermistor showed shorted. Quoted customer for replacing both and saved estimate. Customer approved repair. Checked part availability and scheduled return for 12/5 PM. Collected full amount on ck#161; ordrng 1 W11260592 (Harness) and 1 12002355 (Thermistor)"

"Installed new parts, ran calibration cycle, ran service cycle, working as designed."

Burnt connections at transformer. Quoted cx. Collected trip fee.

Complaint unit is making noise. Tested unit on arrival and found no abnormal noises. All components tested functional on unit.

Complaint units light in freezer is not going off. Did not have light switch truck stock. Please order light switch and let customer know when we can return.; ordrng 1 W11396033 (Switch)

Complaint unit is making noise. Tested all components on unit and did not find any noises. Temps were correct and unit was working properly.

Installed new part. Tested unit.

Replaced console and control unit working properly button works everytime

"Customer complaint unit would not work upon arrival found unit would not go into agitate or spin, found belt had came off of cam inside of belt cover. Put belt back on. Ran unit verified proper operation."

"Return to install new salt, motor and control board and diagnostics then ran quick wash no leaks detected. verified proper operation; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"

"Returned because customer complained ice maker on bottom was leaking water into bottom ice maker bin. Found bottom icemaker fill section was blocked with ice. Took out icemaker removed ice , ran bottom icemaker fill, unit filled properly, valve not leaking, new valve, icemaker asking for proper amount if water. Cycled disorder and top icemaker and no water going to bottom icemaker. Informed customer bottom icemaker just had obstruction causing water to go to bin and not icemaker during harvest, verified proper operation."

Unit working at time of service no issues customer was in middle of wash on arrival

"Inspected and found capacitor and wire harness broken, quoted and they will call.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC"

"Inspected and found power cord connection on main acu became loose, tightened and adjusted, tested fine."

"Inspected and found water tube coupler at top left hinge not connected tightly causing leak, adjusted and tightened. cycled fine. No other problems found at this time."

"Inspected and found water selector switch became loose behind the console, adjusted and tightened, cycled and tested fine now."

"Installed parts listed and cycled, tested fine"

"Inspected and found unit not filling fast enough to satisfy pressure system in time, customer having plumbing problems and informed her. All other functions test normal at this time."

"Inspected and found lower crisper rail broken, replaced and tested fine."

"I could not get dishwasher to leak. I suspect an over sudsing condition caused dishwasher to leak from the door as there is still soap residue, and upon starting the dishwasher unit had heavy sudsing inside of dishwasher. after draining dishwasher twice and filling it again sudsing disappeared. Unit never leaked while I was at house except once when I opened the door mid cycle when it was experiencing, the sudsing condition had been on sensing wash. Three hour and 35 minutes cycle. if customer calls back for water leaking again, and there are no sudsing will need bottom door, seal, and door gasket."

Complaint dishwasher leaked water all over floor. I found someone had installed a screw through the tub after hinge pin broke allowing dishwasher to leak all over floor. Unit will need a new tub assembly. Hinges hinge support to repair and rack holders as well.; ordrng 1 WPW10681506 (Tub assembly) and 1 WP8534853 (Hinge) and 1 W11612302 (Hinge) and 1 8194001 (Support) and 1 W10914507 (Track) and 1 W11259786 (Track) and 1 W11259785 (Track) and 1 W10913628 (Track) and 2 WPW10546503 (Adjuster)s and 1 W11085683 (Sump assembly)

"Complaint microwave will not turn on. I found incoming voltage is proper and correct. Customer was in the middle of cooking when microwave made a loud pop and turned off. I found latch board assembly is heavily worn down due to normal wear and tear. I found latch hooks built into the door or no longer the same length one is more worn down than the other one and has flattened out not allowing unit to create a tight closure when door is closed. When monitor switch failed, causing a cascade effect leading to fuse blowing leading to control board damage. Primary relay will not activate anymore. Unit will need switch assembly. All the switches door assembly that includes latch hook assembly as it comes with the door and main control. as well as fuses. No additional issues seem at this time. Unit was heating fine per customer so I do not suspect Megatron or anything wrong with the high-voltage side of things. ; ordrng 1 WB27X26297 (Control) and 1 WB27X11138 (Fuse) and 1 WB10X25607 (Latch board) and 1 WB24X10204 (Switch) and 1 WB24X10205 (Switch) and 1 WB24X10146 (Switch) and 1 WB27X11213 (Thermostat) and 1 WB56X26202 (Door assembly)"

"Replaced gasket, warmed in sink and steamed out remaking wrinkles when on door, sealing properly. Instructed to leave closed for next 4-6 hours."

"Unit is not cooling in rf section, found evap clogged. Advanced defrost timer and not defrosting. 120vac coming through defrost thermostat (which is nla), but open heater 63001595 (also nla). Unit unrepairable"

"Replaced main control, went through diagnostic cycle fine. Ran normal cycle several times through sensing and into agitate, cancelling and draining fine. Ran drain and spin and went into spin fine."

"Cust stated at end of cycle it refilled with water and kept re spinning and wouldnt shut off.Pulled error codeF8e1. Long fill water coming in slow.Went to service matters re set for continuous wash or the button was stuck.Calibrated couldnt get into diagnostics Ordering control and drain pump Advised Cust to do wash and let us know if still continues to wash.; rqstng P&A on 1 W10919003 (Drain pump) and 1 W11608058 (Control board), states that autho needed"

"Disassembled dryer. Removed and replaced drive motor, blower wheel and installed dryer kit. Reassembled, tested, dryer operating properly.; dspstn on spec-tagged invntry: 1 279827 MOTOR and 1 WP694089 BLOWER WHEEL , used 1 4392065 (Dryer kit) from stock"

"Customer complained of noise and unit didnt cut off.found door switches good, found unit working, found noise coming from internal fan, ordering fan and blade. Also ordering control panel due to relay getting stuck causing unit to not cut off before. Informed customer office will call when job is authorized and parts come in.; ordrng 1 WB26X10262 (Fan motor) and 1 WB26X10254 (Fan blade) and 1 WB56X30183 (Control)"

"Returned to install new ui panel and sump. Installed parts. Ran diagnostics, then ran normal wash due to normal wash not being able to be selected before. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"

"Unit drops to subfloor making it nearly impossible to uninstall unit, found water leaking from water valve due to install issue, advised customer to contact installers. If call back and can confirm water valve is stripped order 1 valve.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

"Knob split, informed customer to contact whirlpool so they can send her a new knob. Part is covered under functional warranty."

Customer stated that her electrician found loose wiring in junction box. Since the correction she has had no issues. Unit checks fine.

"Replaced suspension rods, unit tests fine."

"Arrived and found valve receiving 120v but no water coming into unit. Replaced water valve and still no water, removed hose from valve and opened supply valve and nothing came through. Checked valves underneath sink and in basement and all valves are open. Verified hot water coming through at the sink but none going into dishwasher, advised customer have supply valve underneath sink investigated. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee. ; used 1 W11434044 (VALVE-INLT) from stock"

Complaint unit is not making ice properly. On arrival I opened door and found unit was full of ice. I did find that customer had after market filter in housing. Told customer to use whirlpool filter. Also found that chime does not work on ui. Ordering ui for repair.; ordrng 1 W11634312 (Ui)

7740419595 called techline not spinning in quick wash had to recalibrate control test normal spinning now ran diagnostics normal; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

"Unit has no power after doing a self clean. Found open hi limit thermostat on lower left ven, customer will have both upper/lower replaced. This is a double wall oven and has to come me out to access thermostats behind rear covers.; ordrng 2 6930w1a003d (Thermostat)s"

Complaint dishwasher not filling with water. Tested found 120V to valve. Replace faulty fill valve from truck stock tested all ok; used 1 WPW10327249 (VALVE) from stock

Complaint that the dispenser is not giving water. Found shutoff water line behind the refrigerator was on the closed position. Customer pulled unit out. Opened the line and all working properly. Found bad mullion flap. Will put in part for approval. ; rqstng P&A on 1 AGU74268133 (Mullion Flipper)

Installed new control and harness confirmed unit drains and spins ran auto test no errors or issues did notice unit had a lot of soap suds in it. Tho told customer may be a issues I ran a clean cycle and informed him to add vinegar if they did not disappear ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC and 1 W11643701 HARNESS LOWER

Upon arrival informed customer unit was out of warranty and was registered for October 2023. Customer show me receipt for March 2024 customer called Whirlpool to get registry fixed and Whirlpool told him that Lowes sold him a used unit and then it would have to use 1023 as the warranty so it is out of warranty. Customer refused to pay left call .

"Arrived and found idler wheel causing noise, replaced and tested fine. ; used 1 279640 (IDLER PULLEY) from stock"

I replaced dishwasher motor sump assembly. I tested operations no further issues found with dishwasher at this time. All operations are working normally. No leakage occurring either.

"Complaint gear case has leaked all over floor damaging floor, staining the floor, natural stone agitator is loose, extremely wobbly. I found gear cases failed everything on the lower end is seized. ordering agitator and spanner as well. Office to call customer when all parts come in. ; ordrng 1 W11550891 (Agitator) and 1 W10909670 (Spanner nut) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch) and 6 W11027980 (Screw)s and 1 W10915701 (Rotor)"

Complaint microwave keeps displaying F1 5 error code not heating. I found complaint true. I replaced magnetron inverter and microwave appliance manager all the same time. I tested operations. Microwave is heating fine. No damage to wave guide at this time. All operations are working fine.

Installed part washer lid job complete

Complaint unit is leaking. On arrival I found that unit is infested with cockroaches.; dspstn on spec-tagged invntry: 1 WPW10482480 MOTOR/SUMP

Complaint unit is building up condensation on top of freezer gasket. Need gaskets to install behind freezer gasket to fix issue. Did not get re stocked after using last set. Ordering gaskets.; ordrng 2 W11159728 (Gaskets)s

Replaced all parts on arrival. Found that seal on chute door was worn causing condensation to buildup all over fridge. All components tested properly after installation of parts. No other issues found.

On arrival I replaced fan and tested unit. Fridge immediately started cooling after power was on. All fans works along with other components. No other issues found.

Complaint unit not making ice. Found on arrival that internal drain pump is not working to pump water up to evaporator. Ordering pump for repair.; ordrng 1 W11542868 (Pump)

"Ran washer and found unit would fill but when sensing a cycle it would keep engaging and disengaging causing unit to not wash. Checked errors and found slider error, removed rotor and found slider broken and not reading. Replaced slider recalibrated unit and all operations are now working to specs ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH , used 1 W10734521 (SLIDER) from stock"

Installed part upper igniter tested all ok

"Installed new motor and could not get blower wheel back off wile removing it blower wheel cracked, replaced blower wheel and control ran unit thew a cycle and unit is now tumbling and working to specs ; used 1 WP697772 (BLOWER WHEEL) from stock"

"Checked over unit and found machine locked and would not go threw a cycle, ran diagnostics and found errors for long drain and suds. Checked drain and found filter clogged causing issue, Cleaned filter and unit is now draining and working To specs"

"Error codes f1e1 main control faultSensing done and done .Stop during full tub. Checked harness is good needs a clipRan diagnostics went trough fineStarted a wash normal would lock upNeeds acu ,latch, clip; rqstng P&A on 1 W11284522 (Clip) and 1 W11700916 (Latch), ordrng 1 W11633362 (Acu)"

"Installed all parts, ran calibration, tested okay"

"Installed gasket, heated to fit, tested okay"

Installed new ice maker and turned on 24 to 48 hoursCust said when I returned to put part in That there water was erratic. Never mentioned When I was first at house

Found broken belt and pully wheel; ordrng 1 WE03X29897 (Belt) and 1 WE03X31620 (Wheel)

Installed new wash pump and ran white vinegar through build up of mineral deposits

Complaint that the dryer is not powering up. Found no voltage at the wall outlet. Mentioned to the customer to have the voltage checked at the wall. Couldnt verify the dryer due to no voltage present.

"Arrived and found wash motor receiving 120v but not operating, replaced and tested fine. Display also has one button not working, providing quote for customer to replace the console. ; used 1 W11416362 (MOTOR/SUMP) from stock"

Ck unit upon arrival and found ice maker mold leaking causing water to build up inside module replace ice maker and unit cycle once both doors are close unit now operating to manufacturers specs ; used 1 W10882923 (Ice maker) from stock

Ck unit upon arrival and install heating element for range and advance bake cycling and unit is now operating to manufacturers specs

"Replaced fan assy and still only working on high. Pulled cover off and found leads to resistor had burnt out, resistor tested ok at 71 ohms, replaced connectors and sanded down connection, tested and fan working at all three speeds. Cooked a potato for the minutes with no issues. Unit was pulled down on arrival and cs said to leaved down and they would reinstall, which we would have needed them to do anyways, there was no mounting bracket used."

"Arrived and found error codes 4,3 (wash motor not running) and 7,1 (no heat) stored in system. Found both wash motor and heating element open, ordering both under p/a. ; rqstng P&A on 1 W10518394 (heater), ordrng 1 W11613479 (Sump assembly)"

"Replaced main control, tested on normal cycle, went through sensing/fill and into agitate. Cancelled and drained fine, ran drain and spin and went into spin fine."

"Not is h acting fine, but not tumbling, broken belt. Replaced belt and tests fine ; used 1 341241 (BELT) from stock"

"Complaint of not cleaning properly, tested in normal cycle, filled and wash motor running, verified spray arm movement, cancelled and drained fine. Error history:F6-e4 float switch openF7e1 no heatRan diagnostic cycle to reset system, verified heater working. Combination of errors could have kept unit from filling properly, which In turn had control turn off heater.heater reset and operating at end of diagnostic cycle. Ran normal cycle again and unit filling properly.Cs will run a cleaning cycle with affresh tablets and suggested runnning water at some no until hot before running unit.; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"

Unit drains on arrival. No issues seen filled and drained multiple times

The noise she described is the unit going in to defrost the water hiss on heater all normal no noise heard

The burners are working properly they all heat a boil water

"Installed freezer drawer cleared ice from tracks dried tracks, I even tested the ice maker for leaks tested all ok job complete"

Installed part upper igniter tested all ok

No leaks from tubings or water replaced last time could not see any cracks in drain pan from back only possibility because only happens at times gave cust estimate for drain pan

Compressor is over heated. Relay click compressor not starting. Replaced relay with one I had still did not start. The was a valve on the compressor verified unit had Freon in system. T; ordrng 1 W10309994 (Compressor)

Customer stated unit not dispensing ice and saw styrofoam in cup right before it stopped. Inspected unit. Observed styrofoam stuck in teeth of ice bin. Cleared it. Tested unit . Working as designed.

Unit tests fine. Fund restriction in her houses vents. There was such a short distance between the dryer and outlet that I was able to inform and show the customer how to clear the restriction. Unit tests fine.

"Replaced switch on right hand side, unit checks fine"

Replaced pads. Unit tests fine.

Unit does have a sump motor failure. Unit needs new sump motor. This unit is on the 14th floor. The tenant is not here to sign water disclaimer. ordering springs for door because door just drops open and needs new springs. Will need to be scheduled with maintenance and informed that someone will need to be present and disclaimer signed.; ordrng 2 WPW10337934 (Springs.)s

"Faulty pressure switch on control. Unit needs new control. Checked pressure hose, and was able to run a recalibration on unit. It forced out of diagnostics and started drainage.; ordrng 1 W11603810 (Control)"

Unit has a cracked blower wheele will need to replace motor and blower wheel; ordrng 1 WP697772 (Blower wheels) and 1 W11364931 (Motor)

Found open neutral causing the dishwasher to not power on customer needs an electrician to repair the house wiring. Also customer had some minor installation issues of which I instructed him on how to correct them.

"Customer states unit keeps draining when plugged in Confirmed complaint control keeps sending voltage to pump, tried pulling on pressure line and made sure it was clear, found control needs replaced, contacted techline and safety ref 774017667W11712987 weds am; ordrng 1 W11712987 (Control)"

Installed both parts tested okay

"Outer tub came damaged, see quickpics, needs to be re ordered , a; rqstng P&A on 1 W11219115 (Outer tub), dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH"

Checked unit found would not drain checked pump no objects in pump pump was seizing up replaced pump started draining normally and started spinning washing normal

Ck unit upon arrival and install all parts and ran cycle on unit and unit is now operating to manufacturers specs

Cx stated noise occurs randomly for extended times. Observed water leaking from fill tube when icemaker calls for water. Referenced service pointer W11750800; ordrng 1 W11750811 (Fill tube kit)

Complaint that the dryer is making loud noises while tumbling. Found bad rollers and belt. Replaced part with TS #4392065. Unit working fine.; used 1 4392065 (DRYER REPAIR KIT) from stock

"Our replaced all previously ordered parts, tested operations no further issues found with refrigerator today. Unit has been making ice just fine since last visit still has frost on the bottom of the freezer door, though from where doors warped I replaced door verified all gaskets are sealing properly. No further issues found. ; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"

"Complaint refrigerator doesnt seem to be cooling properly. Neither does the freezer. I found freezer temperatures are +1.2? set at zero. I found fresh food temperature setting in condiment bottle is 38.7? refrigerator set at 38? no cooling issues found at this time or abnormal noises or issues found at this time with refrigerator cannot duplicate customers complaint of no cool. Customer stated theyve never had an issue with ice melting. She bought a bag of ice and put it in the freezer and has not noticed it melting, icemaker in the refrigerator causing bail arm to stay lifted slightly, causing icemaker to not dispense ice as soon as ice key was removed. Unit dumped the ice cubes that were in the tray and filled icemaker with water."

Returned and install ice maker and heater ordered. Ran fill and harvest as heater test. Verified proper operation

"Customers complained unit cut off during wash, found no fill long fill error. Ran diagnostics all functions worked. Both valves working as designed. Ran quick wash unit filled and started draining and wouldnt stop. Pressure system fault. Quoted repair for control board. Customer says there calling whirlpool to pay. Collected trip fee."

"Customer complaint of rattle noise . found bad drum wheel , replaced drum wheel from ts. verified proper operation; used 1 4392065 (DRYER REPAIR KIT) from stock"

Customer complain microwave will not work says doors open upon arrival found right side had several dents right around the door switch causing door to not make contact with door switch customer that has frame damage. It cannot be repaired. Collected trip fee via card.

"Came to install parts ordered, installed new water reservoir , and inlet valve attached to reservoir .(last tech left w customer) installed parts and ran water through dispenser to get all air out. Ran full tube heater test heater working. Unit ref section is set to 38? was at 42? when arriving. No air leaks detected. Nothing in refrigerator has ever froze , as in food or liquids . Called tech-line about reservoir freezing. customer had inner inlet valve breaking. On all prior trips with other techs to home water line was not frozen (except last tech who ordered reservoir) so issue wasnt addressed. Called techline to check to see if anything else could be checked about issue since it is intermittent. Called techline said issue was from icebox, no air leak from icebox now, ran icebox fan with valve area cover off. Covered icemaker fan /ice dispensing faceplate area and no leaks from anywhere . Ran dispenser again for customer , then ran icemaker harvest and fill for customer. Verified proper operation. Sr7740247273"