"Customer complained of long dry times , found thermal cut off open replaced from ts. reassembled and ran unit, heater cycling and proper airflow when vent is hooked up. Customer said he had it cleaned. Verified proper operation. Ticket was created 2/28/24. So unit covered under warranty. ; used 1 279816 (THERMAL KIT) from stock"

Returned to install drain pump hose. Installed hose and ran unit to verify no leaks. Unit working as designed.

"Installed new harness, lites, power supply and pcb control.All lights working and running complete"

"Customer had refrigerator pulled out on arrival. Unit cooling properly at this time. Customer says problem is intermittent. Cycled power and attempted to run diagnostics, unit would not enter diagnostics. Control not responding. Ordering control and damper. Checked part availability and scheduled return for 3/22 AM ; ordrng 1 W11558182 (Control) and 1 W11645127 (Damper)"

Customer complaint is that dishwasher door slams down. Confirmed and found left hinge broken. Replaced left and right side hinges. Tested and door checked ok.

Not making ice. Found freezer set to 6 and fresh food section 44 changed to recommended all checks ok. ; O-emld tckt

Washer not spinning out. Found worn hub. Replaced and ran calibration then self test all checks ok. ; used 1 W10324651 (HUB) from stock

Water leaking from drain hose. The hose rubbed against the floor and caused a hole. Need new drain hose. ; ordrng 1 W11244231 (Hose)

"Installed new control and cycled to temp, tested fine."

Checked unit found ice bucket has frozen water ice bucket broke trying to remove ordering water valve and ice bucket assembly ; rqstng P&A on 1 W11185686 (Ice bucket) and 1 W11043013 (Water valve)

"Replaced console and harness sump pump has small leak at locking tab ordering sump put motor; ordrng 1 Wpw10591570 (Sump motor), dspstn on spec-tagged invntry: 1 WPW10327249 VALVE"

Wash motor tried to start but burnt out and only hums. The fill hose is linked needs new. Requesting autho on parts. ; rqstng P&A on 1 W11416363 (Motor sump assy) and 1 W11627534 (Fill hose)

Washer not completing cycle. Found play in shaft of gearcase and its making loud clicking noise. The rotor and stator getting very hot. Requesting autho on parts; rqstng P&A on 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11550891 (Agitator)

Found faulty igniter causing no heat. Replaced ignitor and tested all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock

Installed new control ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

Dishwasher not drying. Found wire on heater disconnect reconnected and tested all checks ok.

Installed new module and tested all checks ok.

The down draft isnt installed correctly making a loud noise from vibration from not being hooked up took pictures

F5e2 complaint that unit wont go inside high speed spin went over loading alike items started load with customer load heavier items first cycle completed normally

Replaced door tested operation normal no dents on new door

"Replaced burner head, tested. Burner now igniting properly. All burners operating properly."

"Customer says dishwasher stops approximately 30 minutes into a normal cycle and will not complete. Says clean light flashes continuously. Entered diagnostics but when I attempt to access error codes display goes blank. Can run diagnostics cycle and completed properly. Called tech line spoke Andrew SR# 7738686752, he said to replace main harness. Ordering harness. Also asked customer to record issue and light flashes. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11568793 (Harness)"

Customer complain of unit not washing not filling. Customer had a receipt from the place she bought it from but the receipt didnt have a model number. Informed customer she would need a receipt with the model number of the washer on it to prove that that washer was the one that was purchased on that date. Informed customer she would have to pay. She refused and said she will get a receipt from the company with the model number on it. Left call.

Returned to install parts ordered by previous tech. Installed Ui control and control board. Ran service mode. All funtions working as defined. Showed customer how two step start works. Verified proper operation.

Complaint that the unit is leaving small particles of metal in the clothes after every wash. Ran a quick cycle with a clean shirt to see if theres any residue at the end. Removed the inner tub and verified the inside and all seems clear and no signs of metal shavings. No issues found with the washer.

Replaced part and unit running normal. Ran two diagnostic cycles and a spin cycle and all tested normal.

Natalies new door latch and then ran self test all checks ok.

"Dishwasher leaking and not cleaning properly. Found water leaking from bottom of the door and wash motor running weak. Wash arms do have have a even pattern needs new. Requesting autho on parts. ; rqstng P&A on 1 W10837249 (Lower wash arm) and 1 WPW10498900 (Middle spray arm) and 1 W11177741 (Gasket) and 1 W10909089 (Bottom door seal), dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"

Customer complaint is that fan is noisy. Started fan and blade is grinding against housing. Ordered blower fan. ; ordrng 1 W11351717 (Blower Fan)

Customer complaint is that ice maker had error code E5 Timed Ice. Confirmed error code and replaced ice maker and reset power. Advised customer to allow time for ice production. ; used 1 W11658802 (ICE MAKER) from stock

Arrived to replace valves and filter housing. Water is working properly. FF temperature was set to 33 degrees. Reservoir was frozen.

"Customer complained unit wont spin, parts Broken under it. Found. Belt cover missing,. Belt torn, capacitor smashed, and cam damaged. Quoted for repair and parts (cam,cap,belt,and belt cover) of 512.49. Customer didnt want to repair. Collected trip fee."

"Complaint dishwasher is not drying dishes. Dishes are still soaking wet at the end of the cycle so its the tub. I found F7 E1 error code in coming water too. Cold control is designed to disable heating element. If water temperature coming in is too cold I found incoming water temperature out of two different faucets is 100?. I found hot water tank set to low advise customer to raise gas hot water temperature to section a. Customer is 96 years old. We cannot adjust hot water tank due to safety issues. Also found no rinse agent has ever been used in dispenser ever advised, rinse agent usage. no further issues found after clearing code heater is working fine."

"Complaint bake is not getting hot. Neither is broil. I found control board relay is sticking not allowing elements to heat up properly. Found open thermal cut out as well in ordering control and thermal cut out. Bake and broil element are getting warm but will never get hot oven has 240.7 V getting to it cooktop elements are all glowing red hot no issues Left part w customer. Office got a customer when parts come in. ; ordrng 1 WP3196548 (Cutout) and 1 W11122555 (Control), dspstn on spec-tagged invntry: 1 WPW10308477 ELEMENT"

Sr 7738689848 Checked unit called techline door panel has misshapen foam per techline replace door panel also ordering vent fan; ordrng 1 W11649995 (Vent assembly with fan) and 1 W11625194 (Panel stainless)

Rechecked unit found rotor is worn down where clutch engages cuasing grinding noise also could not go into diagnostics ordering rotor stator clutch and slider and control; rqstng P&A on 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W11611438 (Control) and 1 W11130359 (Dampers)

Replaced control and latch tested operation normal ran cycle normal unit is locking

Replaced ui panel tested operation normal no dents

"Had to change model and serial for ticket. Customer complained unit wont work. Found unit was just locked in surface lock setting, showed customer how to lock and unlock the Ui. Verified all burners working. Verified proper operation. Collected trip fee via card."

"Customer complained of white residue on black clothes. Least time I checked entire inner tub and water filter. Checked this time, tub is emasculate, and found white sediment in cold water line filter on washer. Informed customer she will need to buy a better water filter for her home or for the washer line itself. Informed to contact amp friend or contractor who can help. Verified proper operation. Informed customer if called back for same issue and no issue is found when will have to pay for service . Called tech line to document, sent pictures of sediment. Sr#7738688023"

"Customer complained of unit sparking, showed plastic cover that had came off inner door found clear plastic between vent holes in cavity and where interior light is had melted on one side some also. Ran unit and no arching present. Found arc marks around where the rack sits meaning rack was in it when nothing was on it causing arc to rack supports. The arching Was coming from that. Called techline, techline said that plastic part under interior light is serviceable, clean interior as best you can, and touch up paint for the arch spots on rack supports. Tech line said issues come from user error and normal wear and tear. Sr#7738687323. Techline said that safety had already been notified of issue with report and if customer has any more questions or complaints to call safety for further information. While looking for part number for clear plastic Film that covers holes under interior light couldnt find it. Called tech line back and was informed by next tech line rep that that part is NOT serviceable. Customer said she doesnt want to get touch up paint and as long as unit works she is fine. Informed her to just cover food when using it and to leave rack out unless its being used to out something on it per owners Manuel. Customer was satisfied as long as it works. Ran cup of water test with her and unit is working as designed."

"Tested and ran diagnostics. Found noise coming from freezer evaporator fan. Pantry control operating properly. Lights out in freezer and top refrigerator. Quoted customer for replacement of evaporator fan motor. Lights covered under Service Pointer W11460554 and S-code S191AQ. Customer approved repair. Checked part availability and scheduled return for 3/21 AM. Collected full amount on cc.; ordrng 1 W11249952 (Evaporator fan motor) and 1 W11683242 (LED kit), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

"Voltage to ui 5.12 dc. Inspected and found ui button assy only getting about 3.5 volts dc and flickering up and down in voltage reading, quoted &239.00 for labor to order and return to replace parts. 2 year parts warranty. Customer is upset with labor rate. Service fee was already paid on previous trip. He will call in if wants repaired."

"Inspected and found door gasket torn, will submit estimate and call with return date.; rqstng P&A on 1 W10830189 (Door gasket)"

"Inspected and found no frost pattern on freezer evap, and partial on ff evap, unit has sealed system failure, quoted and he will call if wants repaired."

"Unit is a new build. Customer complained range convect not working. Ran convect and convect started with no problem, after running for a bit convect fan not running. Ran relay test and convect fan not running. Not getting voltage to convect fan at fan, also noticed resistance lower than normal on fan. Ordering mrc board and convect assembly. Scheduled return call for 3-21-24am. ; ordrng 1 W11441001 (Convect assembly) and 1 W11685628 (Mrc control board)"

"Unit unplugged on arrival, plugged in and was in manual drain again ( same as last visit 1/20/2024). cs had forgot that is what happened last time. Allowed to finish, ran diagnostic cycle fine, recalibrated and ran diagnostic cycle again. No errors in history. Ran cycle with no issues. Suspension good, visible inspection of lower assy good."

Checked unit ran diagnostics did not find any issues with unit tested normal

"Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. The neutral wire at the spark module was loose, I secured the connector. I found the outlet has no power. I removed the rear panel to make sure all wires are in good condition. I checked power at the circuit breaker, all kitchen breakers are on. The outlet is connected to a GFCI that tripped. I reset the outlet, the unit is working as designed."

"Unit is under 1yr wp warranty per service bench. Cs complaint is of dispensed water not being cold. Showed reservoir to cs, explained operation. No adjustments to make more/colder water other then lowering temp of rf, without going too low and freezing tide/reservoir."

Complaint that the unit has a bad led lighting. Found bad gaskets on both fresh food section. Will order parts for a return trip.; ordrng 2 W10830274 (Door Gasket)s and 1 W11527432 (LED Module)

I replaced all previously order parts. I tested operations no additional issues found with dryer at this time. Dryer is heating properly moisture bar sensor is working properly. Use your interface is working properly as of right now as well.

"Inspected and found no cooling or frost pattern, compressor running hot, needs sealed system repair. Will order part and call for return date.; ordrng 1 W11580057 (Compressor) and 2 876765 (Tubing extra)s"

Installed control board and cycled to temperature and tested fine.

Customer complaint is that washer would not agitate or spin properly. Ran diagnostics and found error codes F0e5 off balance loads. F7e7 motor unable to reach target speed. F0e3 overloaded. F7e1 tachometer missing. F0e2 oversuds. Ran diagnostics cycle and washer did not agitate. Agitator turned with drum. During spin only agitator spun. Inspected underneath and found shield scraped. Removed drive pulley and inspected cam. All checked ok. Ran diagnostics test cycle again successfully.

"Unit is under 1yr wp warranty per service bench. Say not running, unplugged on arrival. Plugged in and n and started normal cycle, drained, filled and went into wash fine. Cancelled and drained out.Went into diagnostics, no errors in history. Ran diagnostic cycle and completed fine.Had customer start cycle, said it had been beeping, but again no errors in history. Went over the drip tray, how to remove and water insert. Talked about soap and dish placement."

Replaced tub assy. But has yet to be able nstalled so cs will test when installation is complete

"Drilled out screws needs more parts because other screw heads broke off in orifice holders ; rqstng P&A on 6 WPW10559494 (Bezel)s and 1 74007736 (Burner head) and 1 WP7527P002-60 (Orifice holder) and 1 WP7527P00460 (Orifice holder) and 1 WP7527P00360 (Orifice holder) and 10 WP3368921 (Screw)s and 1 74007735 (Burner head), states that autho needed"

"Installed new blade and cond motor, cycled and unit is quite, not hearing any other noises at this time."

Customer complaint is that washer would not start. Attempted diagnostics and start button was not working. Replaced control and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC

Customer complaint is that dryer had a gas smell. Used bubbles and found leak at flex pipe to supply pipe. Tightened and leak stopped.

Checked unit found drain hole in freezer cleared drain hole tested operation normal

Installed new main acu and ran auto test and tested fine.

Cx complaint that the unit is not drying. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The heater produced heat. I explained the importance of rinse aid. The unit is working as designed. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

Replaced part and unit running normal. No leaks detected.

"Cust just replace gaskets both fridge doors. Cust has veggie in plastic and in bottom deli-draw. He took of the lidI turned temps up on drawTested the thirmistor fridge ,freezer, and ice box all passAlso checked the damper opening and closing no air when closed.Only freezing deli draw.We could replace thermistor I dont feel going make that much differenceThey pass.Cwa; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"

Customer complaint is that ice maker freezing up. Confirmed and took pic. Ordered ice maker assembly kit. P&A. ; rqstng P&A on 1 DA82-02701A (Ice Maker Assembly (Kit))

"Unit is under 1yr wp warranty per service bench. Cs complaint is leaking from front left side. Verified unit n testing, found small dent along bottom tub seam is where it is leaking can see light from m flashlight on outside of unit shining inside tub. Constant water area, verified with Randy at office to replace tub. Tub will ship direct to cs. Advised to check when arrives and call us so we can schedule return. 2x time ; ordrng 1 W11409865 (Tub assy) and 1 2xtime (2x time)"

Replaced u/i control. Display responding properly. Tested in normal cycle and operating properly.

Complaint that the unit is not heating and found bad door switch. Found dryer heavily clogged. Quoted for parts and labor. Customer prefers not to fix the dryer for the price and age thinking it would be less. Collected trip fee.

Arrived to the house and customer wasnt home when customer arrived they mentioned that the stove had extended warranty through Home Depot and didnt know they would be a trip fee involved and they mentioned that it wasnt explained well. I explained that the trip fee is to verify and diagnose the problem. Customer refused to have to pay anything for something under warranty. Couldnt diagnose the stove.

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the thermal cut off fuse has blown and needs to be replaced. I replaced the part with one from TS and tested the unit for the cx. The TS part did not have an inventory #. The unit is working as designed.

"Cx complaint that the unit is making a squealing noise while it runs.I inspected the unit to confirm the complaint. I found the rollers are rusted and worn. The idler wheel is as well, it has torn the new belt because of the resistance of not spinning well. I used a TS belt to allow the unit to run without issues unit we return with the parts. The unit needs a new idler wheel, rollers and belt to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 4392067 (Dryer repair kit), used 1 341241 (Belt) from stock"

Cx complaint that the unit is making a weird noise and giving an error message. I inspected the unit to confirm the complaint. I found error codes: f7e7 f7e6 f7e1 f0e3 f2e1. I cleared the codes and ran manual spin and agitate. The unit worked fine in spin but to entire basket moved in agitate. The unit needs a new actuator. I installed the new part and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; used 1 W10913953 (ACTUATOR) from stock

"Cx complaint that the UI lights are not working at all. I inspected the unit to confirm the complaint. I found the interior light work fine and it is cooling. I checked the harness near the bottom of the door, it was disconnected. I secured the connector and tested the unit for the cx. The unit is working as designed."

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP

"Checked and found ice maker stuck halfway through cycle, would not return to home position. Removed and replaced ice maker. Now operating properly."

Replaced control thermistor and sensor unit is heating normally tested operation normal; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR and 1 WPW10298258 WIRE HARNESS

I replaced all previously ordered parts I tested operation no further issues found with washer today I performed a quick wash cycle before departure to help with funk odor.

"Installed bake element and went to install broiled one I have was broken.Used one from ts light up and activated gas and went out . Foundwire cap Was loose and burnt out element. Put butt connector on and pushed through to back asked customer not to use.Called Mike to tag another igniter and was scheduling up. Cust turned and said I didnt listen to problems. Wished didnt repairCalled Mike andto Brain about Cust hes calling her back with options; dspstn on spec-tagged invntry: 2 12400035 IGNITOR FLAT , used 1 12400035 (Igniter) from stock"

Installed filter assy and harvested the ice maker to check for leaks.CompleteAdvised Cust to replace the filter

Installed drain pump and Contrl Filled tub with water and wet some sheetTo spin

Installed new fan and harness with defrost term and thirmister.There was a heavy coat of frost on the ice maker cleared off and clear evap.Tested fan sounds good and installed new right door gasket Complete

Complaint dryer takes multiple cycles to dry clothing Temps with vent attached 235? 143? temps with vent disconnect are 181- 115? dryer vent test kit will not pull card off test with vent connected will pull card off test kit when vent is disconnected. Vent restriction found to be issue. ; used 1 W11224254 (VENT TEST KIT) from stock

F2e1 error code on display replaced console programmed model tested operation normal

Installed new wash plate all checks ok.

Found bake element burnt out causing poor heating. Replaced and preheated to 350all checks ok. ; used 1 W10779716 (ELEMENT) from stock

Customers complaint that a washer making abnormal noise. Ran diag found no error codes. Ran self test then high speed spin and all sounds are normal. Recommend customer wash full loads with Mike items to ensure a balanced load.

Water valve valve cracked and leaking triggering the float switch and drain pump comes on when triggered needs new valve!; ordrng 1 100238524267 (Valve)

Dishwasher leaking and giving F8E4. Found water at 150 and a large amount of soap at bottom of sump. Customer must lower temp and use different soap.

Found bail arm not in position. Reinstalled and tested all checks ok.

Found upper led in the 3 section light burnt out. There is a new kit available will install new led kit. ; ordrng 1 W11683244 (Led kit)

The bottom of the stainless steel door rusting and peeling back took pictures ; ordrng 1 W11659651 (Panel)

Complaint prior will not get hot. Keeps displaying one and two error codes. I found heater is open. I found them cut outs also are open. Unit will need heater bearing center and all thermostats to fix. ; ordrng 1 WE3M33 (Bearing pack) and 1 WE11X21156 (Heater) and 1 WE04X26138 (Thermostat) and 1 WE4M398 (Thermostat) and 1 WE04X25198 (Thermostat)

Installed parts listed and cycled tested fine.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC

Complaint that unit is not cooling properly. Found heavy buildup of lint and hair in the condenser side making the compressor way too hot to the touch. Condenser fan working properly. Removed all debris and now compressor running at a good temperature. Mentioned to the customer to keep an eye on the cooling for the next few days.

"Complaint dishwasher will not wash dishes, soap still in the bottom of the tub dishes as dirty coming out as they were coming in. I found F4 E3 sump motor electrical failure. I also found F7e1 . I found motor has failed and ordering a main control board and sump motor assembly.; ordrng 1 W11613570 (Sump motor assembly) and 1 W11613566 (Control)"

"Unit is leaking from rear and front of icemaker box, some condensation in ice box, dispenser door is closing fine in testing and customer says it will leak out water when operated, but not when closed. With flashlight can not find any air gaps. When running a harvest there are no leaks when filling, operates as normal.Ordering icebox and icemaker, bin and gasket.; rqstng P&A on 1 DA97-13405A (Ice box) and 1 DA97-15217D (Icemaker) and 1 DA97-12594A (Ice shoot/gasket) and 1 DA97-21040A (Ice container)"

"Tested and found washer not starting cycle. Found capacitor weak. Removed and replaced capacitor, tested, now operating properly. Ran control calibration and automatic test cycle. All completed correctly.; used 1 W11395618 (Capacitor) from stock"

Checked unit found belt off pulley reinstalled belt tested operation normal heating normally