Service History 81 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 08/02/2023

Installed all new parts. Ran calibration then automatic test all checks ok. ; dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC and 1 W10752283 WASHPLATE

We serviced a

WHIRLPOOL RANGE

Model WRF560SMHZ

Near Newington, CT 06111

Jeremy B.

Job Details: 08/02/2023

Found door switch broken. Verified DOP and replaced switch all checks ok. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

KITCHENAID RANGE

Model KSDG950ESS1

Near Pelham, MA 01002

Chris B.

Job Details: 08/02/2023

Wasnt able to repair unit due to heavily infestation and customer decided not to work on it. Customer mentioned of a foul smell from inside too. Mentioned to the customer that we cannot service the unit under this condition Called office to do the refund necessary for the customer. Office will contact customer after all is arranged. Talked to Randy about the situation and will work on this issue.

We serviced a

MAYTAG WASHER

Model MVWB865GW1

Near Lexington, NC 27292

Vincent O.

Job Details: 08/02/2023

"Found unit giving f8e1 long fill error. Checked and found pressure tube has crack in it. Customer also complaining light not lighting up on one side of display. Verified no lights on left side. Order and replace control, console, and tube. ; rqstng P&A on 1 W11135391 (Console) and 1 W11401710 (Control) and 1 WP353244 (Tube)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Ludlow, MA 01056

Mike K.

Job Details: 08/02/2023

"Error history f7e7, f7e1, motor unable to reach target rpm, tachometer missing. cleared history. Gear case, actuator and belt replaced previously.Replaced actuator. Ram calibration, ran service diagnostic test. Made some grinding/ noise in agitation, replaced cam and tested again.. same. Only makes noise in one direction of agitation. Wash plate is secure dont feel any skipping, works fine in spin. Tested and n quick cycle and making Sam firing noise when agitating with water in unit.Ordering gear case, wash plate.; ordrng 1 W11449840 (Gearcase) and 1 W11550891 (Wash plate) and 1 W10721967 (Cam) and 1 2xtime (2x time), used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

SAMSUNG WASHER

Model WA45K7600AWAA

Near Windsor, CT 06095

Gary V.

Job Details: 08/02/2023

"Installed new drain pump and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 08/02/2023

"Retuned to install parts ordered. Installed new pump and Harness. Installed parts and reassembled unit, ran service mode and all functions including pump working properly. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Newington, CT 06111

Jeremy B.

Job Details: 08/02/2023

"Installed all new parts and all checks ok howev the new panel came cracked. Its working but cracked. Left I syaled will reorder. ; rqstng P&A on 1 W11478526 (Panel), dspstn on spec-tagged invntry: 1 W11449841 GEARCASE and 1 W11550891 AGITATOR"

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Clover, SC 29710

Mitch H.

Job Details: 08/02/2023

"Disassembled dryer, replaced drive motor and blower wheel. Reassembled, tested. Dryer drum now spinning and operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Tega Cay, SC 29708

Mitch H.

Job Details: 08/02/2023

"Checked and found that refrigerator powers on and runs for approximately 10 minutes then drops out and shows PO, power outage. Confirming outage restarts unit but just continues same pattern. Called tech line spoke to Joe. He said that when deli u/I and harness go it can damage all 12 volt circuits. He suspects it could be the dispenser control, fan motors or something else n the 12V circuit. He said because it is a COD call he could not offer a definite solution or issue an SR#. I entered diagnostics and found that when I try to test the freezer evaporator fan the power drops out. It could be the evaporator fan motor or he control.Quoted customer parts and labor for freezer evaporator fan and dispenser control. Saved estimate. Customer is going to contact Whirlpool to see if they offer anything."

We serviced a

SAMSUNG REFRIGERATOR

Model RF31FMEDBBC/AA

Near Mansfield, CT 06250

Amanda R.

Job Details: 08/02/2023

Making ice replaced all parts set temps ; dspstn on spec-tagged invntry: 1 DA82-01415A DRAIN KIT and 1 DA97-13757A EVAP COVER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Chaplin, CT 06235

Amanda R.

Job Details: 08/02/2023

Ice cream and bread wont freeze needs sealed system work ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Norwich, CT 06360

Amanda R.

Job Details: 08/02/2023

Coins stuck under fins in dryer drum removed tested sounds normal

We serviced a

WHIRLPOOL DRYER

Model MED6630HW2

Near Killingly, CT 06239

Amanda R.

Job Details: 08/02/2023

Complaint was drying a load of towels on regular which heating is two segments on display customer states drying normally recently cleaned venting the right side of dryer very hot to touch explained the heating element is on that side and there are two safety fuses if dryer got too hot couldnt duplicate issue today it is a stacked unit also said it was squealing

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF3

Near Ludlow, MA 01056

Mike K.

Job Details: 08/02/2023

"Unit has been running since last visit, could not get rf ice bin out frozen in place. Left kit and having customer leave off until next visit, added rf icemaker to order from n case damaged by ice build up.Thermost and evap deflect replaced/installed.Also freezer drawer wasnt closing right, once reassembled working fine.; ordrng 1 243297613 (Icemaker), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model MVWC200XW3

Near Springfield, MA 01109

Chris B.

Job Details: 08/02/2023

Complaint that the unit has a light that stays on at the end of the cycle. Ran a diagnostic test and found no issues with the washer nor found no leaks nor bad parts. No error codes present. Unit running normal. Collected trip fee.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Springfield, MA 01129

Chris B.

Job Details: 08/02/2023

Complaint that the unit is not spinning out properly. Found bad slider. Replaced part and unit running normal. Customer showed proof of purchase. TS W10734521. Ran diagnostic cycle and all tested normal.; used 1 W10734521 (SLIDER) from stock

We serviced a

LG REFRIGERATOR

Model SRFVC2406S/00

Near Bolton, CT 06043

Chuck M.

Job Details: 08/02/2023

Customer complaint is that ice maker is not working. Inspected and found ice maker does not harvest. Ice maker fills but does not drop ice balls. Ice maker is stuck outside of home position. Ordered ice maker. P&A. ; rqstng P&A on 1 AEQ73449909 (Freezer Ice Maker)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Vernon, CT 06066

Chuck M.

Job Details: 08/02/2023

Customer complaint is that dishwasher 3rd rack wheels are missing. Confirmed and ordered 3rd rack mount. ; ordrng 1 W11551395 (3rd rack mount)

We serviced a

WHIRLPOOL DRYER

Model MEDB765FW0

Near Vernon, CT 06066

Chuck M.

Job Details: 08/02/2023

Customer complaint is that dryer makes a squealing noise. Inspected and found idler and rollers sticking. Replaced repair kit and tested. Dryer checked ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS312SNHB00

Near Somers, CT 06071

Chuck M.

Job Details: 08/02/2023

Customer complaint is refrigerator was not cooling properly. Inspected and found ice buildup blocking air return and condenser covered in dust. Cleared and circulation improved. Advised customer to allow time for unit to stabilize and reach proper temperature.

We serviced a

GE REFRIGERATOR

Model GTS19KGNBRWW

Near Enfield, CT 06082

Chuck M.

Job Details: 08/02/2023

Installed evaporator fan motor. Unit is working properly. Showed customer it works.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near South Windsor, CT 06074

Chuck M.

Job Details: 08/02/2023

Replaced module and ice maker. Lights are working. Reset power to unit to remove E5 error code. Advised customer to allow time for ice production.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near South Windsor, CT 06074

Chuck M.

Job Details: 08/02/2023

Customer complaint is that ice maker was not making ice. Arrived and customer showed that ice maker is working but ice is low. Checked and found filter needed to be replaced. Customer had new filter. Replaced and advised customer to allow time for ice production.

We serviced a

GE REFRIGERATOR

Model GFSS6KKYASS

Near South Windsor, CT 06074

Chuck M.

Job Details: 08/02/2023

Customer complaint is that refrigerator was leaking. Inspected and found ice buildup underneath deli drawer. Cleared ice and water. Inspected reservoir and found no leaks. Tested water multiple times and no leaks found.

We serviced a

GE REFRIGERATOR

Model PFS22SISBSS

Near Springfield, MA 01108

Chris B.

Job Details: 08/02/2023

Complaint that the freezer door wont open. Found bad rails and parts no longer available. Customer will find another alternative. Collected trip fee.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 08/02/2023

"Checked and found door drops when opened. Hinges are broken, not holding tension. Ordering hinges.; ordrng 1 W11573703 (Hinge) and 1 W11573702 (Hinge)"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Indian Land, SC 29707

Mitch H.

Job Details: 08/02/2023

Found bottom vent and trim damaged. Plastic is broken. Ordering vent and trim parts.; ordrng 1 W11598202 (Vent) and 1 W11598135 (Trim)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0B

Near Rock Hill, SC 29730

Mitch H.

Job Details: 08/02/2023

"Removed and replaced compressor. Charged with nitrogen, checked for leaks, none found. Allowed unit to sit under charge for 20 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed in correct charge of 68g of R600. Unit cooling and operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Leicester, MA 01611

Roger R.

Job Details: 08/02/2023

Installed new door switch for left refrigerator door. All checks okay. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/02/2023

"Customer complained unit not filling with water. Upon arrival ran service mode. On valve setting both valves energized but plunger on hot valve stuck. Replaced water valve from pre id ts. Read unit and unit now getting proper water for, hot and cold valves. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/02/2023

"Customer complained unit not working, upon arrival model and serial number wasnt in service bench. Customer couldnt find purchase receipt. Customer called customer service and customer service informed her that the delivery or purchase date was not in their information and to get a recipe from Lowes. Informed customer to get purchase receipt with model number and purchase and delivery date and call back for service. Customer got extremely upset and said that she had all this figured out which is why I came out if she knew she had to pay she wouldnt of even Called whirlpool and refused to pay anything."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/02/2023

"Customer complained dispenser not working, found dispense broke, replaced from ts. Reassembled and ran service Emile to test diespenser. Dispenser opened in service mode. Verified proper operation. ; used 1 W10861000 (DISPENSER) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/02/2023

"Customer complained unit wont fill with water. Ran unitnservie mode and found f7e2 error, found sumo not responding. Ordering sump assembly, schedule return for 8-8-23 am . ; ordrng 1 W11460946 (Sump assembly)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/02/2023

Customer complained noise was different but Almost similar. An icemaker and icemaker not making noise. Ran service mode and found damper making noise. Replaced damper from ts. Reassembled and noise now gone. Made customer confirm noise gone. Verified proper operation. ; used 1 WPW10594329 (DAMPER CNTRL) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/02/2023

Return to install parts ordered. Installed all parts and reassembled unit .installed compressor and parts and installed inverter and solenoid valve. Vacuumed out for 10 min unit and waited 10 min with no drop in gauges. Filled with 6oz r134. Leaked tested fitting brazed and checked good. Reasssembled and ran unit and unit started cooling. Verified prop operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Windsor, CT 06095

Gary V.

Job Details: 08/02/2023

"Installed new ice maker and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Marshville, NC 28103

Jeff L.

Job Details: 08/02/2023

"Replaced all parts that were ordered put unit thru normal wash load and all operations are normal. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11038689 VALVE , 1 W11239857 BELT , and 1 W11454372 GEARCASE"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Newington, CT 06111

Jeremy B.

Job Details: 08/02/2023

Washer not completing cycle. Found F5E2 lid not locking. Replaced lid lock and ran test all checks ok. ; used 1 W10810403 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/02/2023

Water dosing slow at dispenser. Found good supply pressure. Customer has been trying different filters. Recommend replacing dual water valve. Quoted customer. ; ordrng 1 W11535162 (Dual valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Monroe, NC 28110

Jeff L.

Job Details: 08/02/2023

"Customer is saying that the dishwasher will cut off at different times during the cycle, customer says the screen goes blank and the only way to get operation back is to cut the service switch on and off. I could not even get the unit to go into service mode by actions 1-2-3 three times across any 3 keys. I never got the unit to shut off while I was in home and it ran for 20 mins. I do suspect the UI definitely has a issue and ordering control board since they communicate. Will return Wednesday August 9 pm; ordrng 1 W11368911 (UI Board) and 1 W11305308 (Control board)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Lancaster, SC 29720

Mitch H.

Job Details: 08/02/2023

"Removed and replaced HMI and main control. Entered diagnostics, ran calibration and automatic test cycle. All checked good. Exited diagnostics. Started quick wash cycle. Allowed washer to fill and agitate, cancelled cycle, drain pump operating properly. All functions working correctly."

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GBS0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 08/02/2023

"Tested unit and found upper rack falling down due to rails had broke witch broke adjusters, replaced rails and adjusters on both sides of unit checked washing and found spray arms clogged causing poor washing. Cleaned spray arms and advised Customer on removing snd cleaning them, ran unit and machine is now washing and operating to specs ; used 2 WPW10546503 (Adjuster), 1 W11259786 (Track), and 1 W11259785 (Track) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Cheshire, CT 06410

Jimmy R.

Job Details: 08/02/2023

Installed new led module and lights are now staying on and operating to proper specs

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Waterbury, CT 06705

Jimmy R.

Job Details: 08/02/2023

Installed new sump&motor due to unit not washing ran a diagnostics cycle and a wash cycle all operations are now working unit is washing as designed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Southington, CT 06479

Jimmy R.

Job Details: 08/02/2023

"Tested washer and found unit would bang and make a lot of noise when going into a spin cycle, checked unit for level and found tub leaning to left hitting side of cabinet, adjusted legs to level tub secured drain hose and water lines. Ran washer thew a wash and a spin cycle all operations are now working properly advised customer there will be some noise coming from unit this will be normal these are not like older machine now advised all operations are working to manufacture specs."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Southington, CT 06489

Jimmy R.

Job Details: 08/02/2023

"Checked over dishwasher due to unit dripping water and found steam making water stains and dripping down the door, checked over vent and found gasket ok and sealing ran unit thew a test cycle and unit went threw as designed. Advised customer there will be some moisture building up around vent this is normal advised to open door when unit is done with the drying cycle to clear the steam. Replaced gasket to be safe and all operations are working to specs ; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Warren, MA 01083

Roger R.

Job Details: 08/02/2023

Found unit had the freezer basket not aligned properly. This caused the drawer to be crooked and not close properly. Adjusted basket and door closes normal. Replaced both upper door gaskets due to torn seals.

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS03

Near Pineville, NC 28134

Jeff L.

Job Details: 08/02/2023

Found UI board jumping all over the place would show whirlpool then blank screen and then it would say power loss please reset time and date. Kept doing that over and over and over. I advised customer to NOT wipe these electronic components down with chemicals and wet or damp clothes. I cut the breaker on and off and still had no effect. Pulled panel down and checked the 2 connections at board and they were good and secure. Advised customer UI will need to be replaced for good repair; ordrng 1 W11297726 (UI Board)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waxhaw, NC 28173

Jeff L.

Job Details: 08/02/2023

"Checked heater its good, checked operating thermostat and it checked ok. Advised customer that I straightened out flex vent at exterior wall and cleaned lint filter. There is no sensor dry on this model. Advised customer to continue using and if problem continues call us back if needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/02/2023

Found freezer door handle loose tightened it back down unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Pineville, NC 28134

Jeff L.

Job Details: 08/02/2023

Replaced water inlet valve ran unit thru service mode all operations are normal. Advanced ice maker and it did cycle call and get water. Unit ran and checked ok.(Call complete)

We serviced a

SAMSUNG DRYER

Model DV45H70COEW

Near East Hartford, CT 06118

Jeremy B.

Job Details: 08/02/2023

Installed repair kit all checks ok.

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS04

Near Cornelius, NC 28031

Mark C.

Job Details: 08/02/2023

Installed new broil element unit is fully operational.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Worcester, MA 01604

Amanda R.

Job Details: 08/02/2023

Complaint leaving water under filter explained it is normal to keep seals moist bad odor in dishwasher explained the dishwasher cant produce a smell went over vinegar baths drain hose is too long and laying in bottom of cabinet explained if have to go through cabinetry should go up with hose

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB03

Near Worcester, MA 01604

Amanda R.

Job Details: 08/02/2023

Lost complete cooling compressor getting 120v wont turn on needs new compressor ; ordrng 1 W11547313 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process stub) and 1 W11109499 (Dryer) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)

We serviced a

MAYTAG REFRIGERATOR

Model MBF1958DEM00

Near Worcester, MA 01608

Amanda R.

Job Details: 08/02/2023

Replaced compressor vacuumed system and recharged with 4.25 oz of r134a started cooling recommended not putting any food in for 24 hours

We serviced a

LG WASHER

Model WM3170CW

Near Palmer, MA 01069

Roger R.

Job Details: 08/02/2023

Found unit not draining due to failed drain pump. Quoted 69.99 for drain pump and $199 labor charge. Replaced pump and found water supply weak. Checked plumbing and found valve partially off. Turn on and water pressure is good now. Informed customer that valve was off. Also noted the shut off at the washer was leaking slightly. Informed customer. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Denver, NC 28037

Mark C.

Job Details: 08/02/2023

Installed new motor and control unit is fully operational.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Bloomfield, CT 06002

Chuck M.

Job Details: 08/01/2023

Customer complaint is that dishwasher had error code F9e1. Inspected and found tooth pick and cherry stem blocking housing to pump. Vacuumed and it cleared. Dishwasher is draining.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Charlotte, NC 28273

Ryan S.

Job Details: 08/01/2023

"Unit is in Queen City warehouse, met with Rebecca and she showed me unit. Worker in warehouse moved unit or where I could plug it in. Plugged it in and after 10 min found no cool , no frost pattern. Compressor running, Put line tap on unit and emptied refrigerator in bag, pullled vaccum and Didnt loose any vaccum after 20 mins. Called Techline recommend repair. Ordering compressor, filter dryer and lock ring parts, along with Acces valve. Techline said to tell dealer to call whirlpool for any future issues. sr# 7736992340. Informed office all I can do is repair , will call when parts come in.; rqstng P&A on 1 W11557671 (Compressor) and 1 W11504431 (Compressor part1) and 1 W11504415 (Compressor part 2) and 1 W11504416 (Compressor part3) and 1 W11506635 (Valve access) and 1 W11109499 (Dryer) and 1 W11504445 (Dryer part 1) and 1 W11506623 (Dryer part2) and 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL DRYER

Model WET4027HW0

Near Cornelius, NC 28031

Mark C.

Job Details: 08/01/2023

Found debris rubbing on the fan cleared debris unit is fully operational.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near York, SC 29745

Mitch H.

Job Details: 08/01/2023

Checked and found refrigerator operating properly at time of visit. Customer described issue and said it comes and goes. Unit does fall in serial number range of service pointer W11512766. Requesting P&A for HMI and FF evaporator fan assembly.; rqstng P&A on 1 W11509096 (HMI) and 1 W11098695 (FF Evaporator fan assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Spencer, MA 01562

Chris B.

Job Details: 08/01/2023

Complaint that the unit is not making ice and not cooling properly. Found disconnected heating element. Defrosted all ice buildup and ran heating element and fan. Refrigerator running normal.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH08

Near Worcester, MA 01602

Chris B.

Job Details: 08/01/2023

Complaint that the unit smells in the RC and FC side. Found no smell present. Mentioned to the customer to do a quick wipe down of the internal cabinet walls. Found no burnt wires or electronics all working properly. Evap and Fan working normal. Customer mentioned that the smell has reduced drastically.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW

Near Worcester, MA 01602

Chris B.

Job Details: 08/01/2023

"Complaint that the ice maker is not cycling or making ice. Found small ice cubes. Found bad filter, frozen up ice maker water line and ran ice maker test and new filter installed by customer needed to be purged correctly for ice maker would call for exact amount of water. Defrosted ice and unit called for water. Mentioned to the customer to let ice maker cycle three to four times and compare ice sizes after the fourth cycle."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Shrewsbury, MA 01545

Chris B.

Job Details: 08/01/2023

Verified purchase receipt and found that the unit has an extended warranty and is just passed the manufacturer warranty. Customer will call the warranty company and have of out again. Proof of purchase in pics.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Belmont, NC 28012

Ryan S.

Job Details: 08/01/2023

"Customer SAID ANOTHER COMPANY HAS BEEN OUT BUT THEY NEVER HAD WASH GO INTO SPIN THATS WHERE THE NOISE IS. Customer started a load as soon as I walked in. Took pictures and watched unit run in quick wash. Hear high pitch squeezing noise. Inspected unit by bypassing lid lock and outed inner drum was warped off balance causing noise. Ordering inner tub. Informed customer to call office when part arrives but to first check for damages to delivery. ; ordrng 1 W10554251 (Inner basket), dspstn on spec-tagged invntry: 1 W11454741 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Medway, MA 02053

Angel R.

Job Details: 08/01/2023

"One light was out, replaced it and tested ok.; dspstn on spec-tagged invntry: 2 W10695459 LED MODULE , used 1 W10695459 ( LED MODULE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/01/2023

Found compressor seized and blowing overload. Order and replace compressor. Ss repair covered. ; ordrng 1 W11370574 (Compressor)

We serviced a

JENN-AIR WALL OVEN

Model JMW2430DS01

Near Millis, MA 02054

Angel R.

Job Details: 08/01/2023

"Smoke coming from grease coating the cavity of oven, advised cleaning it out thoroughly. Customer broils a lot and at those temps the grease is creating a lot of smoke.; ordrng 1 W11545804 (Element)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Wrentham, MA 02093

Angel R.

Job Details: 08/01/2023

"Installed new hub and wash plate, tested ok.; used 1 W10528947 ( HUB) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Agawam, MA 01030

Mike K.

Job Details: 08/01/2023

"Unit under 1yr wp warranty. When called customer stated the icemaker was running again, but came to check unit out. Had filled bucket twice since resuming operation. Tested unit harvest and fill, both worked fine."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Westfield, MA 01085

Mike K.

Job Details: 08/01/2023

"Unit under 1yr wp warranty per service bench. Complaint of unit not completing cycle, clothes wet at end of cycle, says, for example, would show estimated time left at 7 minutes and just end. She would do a drain and spin and would complete. Does mostly smaller loads, uses little soap. F0e1 only error in history, load in wash during clean washer cycle.Cleared history and ran diagnostic cycle fine. ran quick wash. Went through cycle fine ended with clock still saying 12 min.Called techline and verified that is normal, unit will not speed up time like use to , instead when satisfies it ends at that point, so on empty basket it finished with 12 min left.Sr#7736990152"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Charlotte, NC 28212

Robert A.

Job Details: 08/01/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Charlotte, NC 28212

Robert A.

Job Details: 08/01/2023

"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit tumbles and has decent airflow, but there is no heat. I checked the voltage from the outlet and terminal block, both have 243v. I checked the fuses and element and found the tco fuse is blown and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W10900067 (Tco kit)"

We serviced a

JENN-AIR COOKTOP

Model JEC8430ADB

Near Charlotte, NC 28213

Robert A.

Job Details: 08/01/2023

"Cx complaint that the units RF burner is not working. I inspected the unit to confirm the complaint. The other 3 burners work fine. I took the unit apart and found the harness is good. The unit needs a new switch and element to resolve the issue. The knobs need to be replaced as well, they are separating making if difficult to adjust temp settings. Im ordering the parts for the return visit.; ordrng 1 W10823694 (RF element) and 4 WP7737P24560 (Knobs)s and 1 12002121 (RF switch)"

We serviced a

WHIRLPOOL DRYER

Model WGD6120HW1

Near Charlotte, NC 28269

Robert A.

Job Details: 08/01/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Charlotte, NC 28269

Robert A.

Job Details: 08/01/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Lancaster, SC 29720

Mitch H.

Job Details: 08/01/2023

"Checked and found left front burner not igniting properly. Removed and cleaned burner head. Reinstalled, tested, now lighting and operating properly. Called Whirlpool Safety spoke to Kelly SR# 7736956955 advised her of findings and she documented call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/01/2023

Replaced all parts unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 WPW10279882 TUBE-WATER and 1 WPW10279884 TUBE-WATER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Wilbraham, MA 01095

Roger R.

Job Details: 08/01/2023

Installed new freezer door seal and checked for proper seal. All looks good.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Springfield, MA 01119

Roger R.

Job Details: 08/01/2023

"Installed new main computer due to no response or on board LED diagnostic light. Found unit responding but lid lock also failed. Will need new lid lock. Will submit for authorization and return to install. ; ordrng 1 W11394572 (DOOR LOCK), dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Mansfield, CT 06268

Amanda R.

Job Details: 08/01/2023

Couple days after purchased unit hearing loud noise from unit fan hitting ice build up manually defrosted unit needs defrost parts ; ordrng 1 W11595220 (Control) and 1 W11579349 (Heater) and 1 WPW10384183 (Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Windsor, CT 06095

Gary V.

Job Details: 08/01/2023

"Inspected and found no frost pattern on evap and no cooling, high side tube coupler leaking oil and compressor overheating, unit needs sealed system repaired. Quoted and she will call. Entitlement shows out of warranty."

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TD4A

Near Windsor, CT 06095

Gary V.

Job Details: 08/01/2023

Installed parts listed and cycled thru and unit now working.

We serviced a

WHIRLPOOL DRYER

Model WGD7500GW0

Near Windsor Locks, CT 06096

Gary V.

Job Details: 08/01/2023

"Inspected and found idler pulley worn out, replaced and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near New Britain, CT 06051

Ruben C.

Job Details: 08/01/2023

Checked unit found pressure switch hose loose cut off end of hose and reinserted tested operation normal; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Westfield, MA 01085

Mike K.

Job Details: 08/01/2023

"Unit is again leaking from the ceiling, found valve again cracked. This is third cracked valve on this unit. Called techline. They believe we either have intermittent freezing or high water pressure. Would need a plumber to verify water pressure under 100 psi, but can turn valve not fully open when replacing valve. Also permagum all gaps along icemaker if leaking any air to the valve area cavity. Icemaker was not making ice even when water was working.Sr#7736988323Unable to contact office for return schedule. Office to contact customer when parts come in to schedule return.; ordrng 1 W11482383 (Water valve) and 1 W11658802 (Icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, MA 01118

Roger R.

Job Details: 08/01/2023

Found unit had a broken light switch in refrigerator section. Installed new switch and checked unit. All okay ; used 1 W11396033 (LIGHT SWITCH) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Springfield, MA 01118

Roger R.

Job Details: 08/01/2023

"Complaint of unit not self defrosting. Customer has been manually defrosting unit so it will run properly. We have already replaced the main board 2x. Checked heater circuit and connections at heater. Heater measures 23.8 ohms and no loose or bad connections in freezer. Called whirlpool tech support and was told to check evaporator temperature sensor. Found reading of 544ohms. This indicates a bad sensor. Quoted $79.99 for sensor , no labor charge. ; used 1 WPW10383615 (THERMISTOR,FC) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Springfield, MA 01104

Roger R.

Job Details: 08/01/2023

"Not home, called office; dspstn on spec-tagged invntry: 1 W11322905 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Springfield, MA 01104

Roger R.

Job Details: 08/01/2023

Checked unit all okay. Found no abnormal noises. No error codes.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Agawam, MA 01001

Roger R.

Job Details: 08/01/2023

"Found unit leaking from water inlet valve. Replaced valve and tested, all okay. No leaks. ; used 1 W11175771 (VALVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Fort Mill, SC 29707

Mitch H.

Job Details: 08/01/2023

Tested and ran diagnostics. Found damper not working properly. Doesnt open. Requesting P&A for damper.; rqstng P&A on 1 WPW10248595 (Damper)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Fort Mill, SC 29707

Mitch H.

Job Details: 08/01/2023

"Checked and found blower wheel broken. Replaced wheel, reassembled, tested. Dryer now operating quietly and properly.; used 1 WP694089 (Blower wheel) from stock"

We serviced a

SAMSUNG REFRIGERATOR

Model RS22T5561SR

Near Huntersville, NC 28078

Mark C.

Job Details: 08/01/2023

Correct contact wrong address wrong manufacturer. Customer states unit is covered under a lowes service contract and is refusing to pay for service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Huntersville, NC 28078

Mark C.

Job Details: 08/01/2023

Unit is not harvesting ice due to a faulty temperature sensor on the ice maker.; ordrng 1 W11658802 (Ice maker)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Huntersville, NC 28078

Mark C.

Job Details: 08/01/2023

Installed new door and switch assembly unit is fully operational.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Brooklyn, CT 06234

Amanda R.

Job Details: 08/01/2023

Replaced gear case tested sounds good while spinning went over leveling of unit and legs wont go down all the way ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE

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