We serviced a
WHIRLPOOL WASHER
Model WTW5057LW1
Near Southington, CT 06479
Andre
Job Details:
12/03/2024
"Ck unit upon arrival and found F7E1,F7E4,F7E3,F0E5. Ran test and road capacitor and actuator and ran unit and calibration and unit is now operating to manufacturers specs ; used 1 W11395618 (Capacitor), and 1 W10913953 (Actuator) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Prospect, CT 06712
Andre
Job Details:
12/03/2024
Ck unit upon arrival n arrival and found freezer drain frozen defrost all ice from drain and pour water to check to make sure no blockage unit now operating to specs
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Enfield, CT 06082
Gary V.
Job Details:
12/03/2024
Customer canceled thru office.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Chicopee, MA 01020
Chris B.
Job Details:
12/03/2024
Complaint that the refrigerator is not cooling properly. Found start device tripping on and off. Replaced with TS and unit running noisy and rough. No frost pattern present on the evaporator coil. After 10min. the compressor is very hot to the touch. New start device is tripping. Will need new sealed system job. R600a refrigerant.; ordrng 1 W11547313 (Compressor Kit) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Processing Tube) and 1 W11109499 (Drier Tube) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Springfield, MA 01119
Chris B.
Job Details:
12/03/2024
Complaint that the clothes have detergent stains on them. Found washer not filling up high enough with water due to pressure anti kink line not adjusted well from factory. Adjusted line and unit running normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FNAB00
Near Longmeadow, MA 01106
Chris B.
Job Details:
12/03/2024
"Complaint that the fresh food section is getting way too cold. Found food and liquids iced up.ran diagnostic test. Found issues with thermostat. When set on 4 it would get too warm and would only cool when set to the highest setting. ; rqstng P&A on 1 WPW10151374 (Damper) and 1 WPW10366605 (Control Board), ordrng 1 WPW10583801 (Thermostat)"
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near East Longmeadow, MA 01028
Chris B.
Job Details:
12/03/2024
Complaint that the dryer is not cycling through correctly. Verified duct is clear. Found having problems with running diagnostics test. Will order parts for a return visit.; ordrng 1 W11133021 (Control Board) and 2 W11165163 (Sensor Strip)s and 1 W11161899 (Harness Wire) and 1 W10859086 (Lint Filter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near East Longmeadow, MA 01028
Chris B.
Job Details:
12/03/2024
Complaint that the refrigerator is not cooling properly. Found compressor running but not functioning. Compressor was very hot to the touch @ over 135^ temp. R600a charge. Will order all parts for a return visit. Customer mentioned that they rather have a new unit and that they are aware that we only handle the repairs.; ordrng 1 W11578205 (Compressor Kit) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Valve Coupler) and 1 W11109499 (Drier Tube) and 1 W11504445 (Coupler) and 1 W11506623 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Belchertown, MA 01007
Mike K.
Job Details:
12/03/2024
"After last repair, unit squealed loudly and shut itself off. Tested in heated dry and tumbling fine, some squeaking, found noise coming from right support, not the usual supports in kit, installed new dryer kit. Let run for awhile, fine at first, then some intermittent light squeaking as it continued. Added silicone grease to both support posts and retested. No squeaking ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Naugatuck, CT 06770
Andre
Job Details:
12/03/2024
"Ck unit upon arrival and found system gurgling customer stated unit is not holding temperature. Remove rear freezer compartment cover and check evaporator and found partial frost,p. Unit has a restriction. Inform customer the compressor is cover d under Maytag 10yr limited warranty for only the compressor. Customer will be responsible for labor for installation of such compressor. Quoted customer for labor and customer will think over repair with his wife while shopping around, if customer decided to continue with repair parts thats needed is W11580057 with 2Time Slot for repair."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, CT 06010
Ruben C.
Job Details:
12/03/2024
Checked unit found capacitor leaking would not spin or agitate replaced capacitor ran diagnostics normal spinning and washing normal; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Waxhaw, NC 28173
Brandon
Job Details:
12/02/2024
Complaint unit is not going through cycles. Found on arrival that when unit is in agitation it makes a loud noise. Also found oil all over all of the components under unit. Found that Washplate is seized on to transmission. Will need almost all components for fix issues on unit. Please send in for approval. And let customer know if we will return.; ordrng 1 W10811960 (Tub) and 1 W10902814 (Washplate) and 1 W10909670 (Spanner nut) and 1 W11219115 (Outer tub) and 1 W11393685 (Transmission) and 1 W10915700 (Stator) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W11161993 (Tub ring)
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Fort Mill, SC 29707
Brandon
Job Details:
12/02/2024
Complaint unit is not completing cycle and it getting long fill error codes. Put unit in diagnostic mode and found that valve was bad. Customer did not want to go through with repair due to age of unit.; ordrng 1 W10853723 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Indian Trail, NC 28079
Caleb
Job Details:
12/02/2024
Harness to control and control defective. Causing unit to not acknowledge that the door is closed and timing the lights out..
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Blacksburg, SC 29702
Mitch H.
Job Details:
12/02/2024
"Disassembled, removed and replaced pump/motor assembly. Reassemble, tested dishwasher and checked for leaks. All components operating properly and no leaks."
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Waterbury, CT 06708
Jimmy R.
Job Details:
12/02/2024
"Ran unit and found machine would not start a cycle checked power and light inside dryer is on tested power to terminal block and 240v present, ohmed all thermal fuses and found wire off on thermal fuse reconnected and still no start. Checked timer power and found wire for timer not connected causing no power to start unit. Reconnected and unit is now running and heating to specs"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW2
Near West Hartford, CT 06117
Ruben C.
Job Details:
12/02/2024
Checked unit cust getting suds error code unit is draining normally could run diagnostics test could not clear error codes ordering control pressure switch and hose ; rqstng P&A on 1 W11316246 (Pressure switch) and 1 W11456953 (Pressure hose) and 1 W11322905 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near West Hartford, CT 06107
Ruben C.
Job Details:
12/02/2024
Checked unit found unit was pulled out by customer they ed to reinstall it back found heating element bushings completely coroded off installed new heating element unit was still connected to water and drain tested normal no leaks took pics of floor behind dishwasher ; used 1 W11537778 (Heater) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Southington, CT 06489
Andre
Job Details:
12/02/2024
"Ck unit upon arrival and install ice maker with fill tube and fill tube heater, reset power to unit and ran diagnostic test on unit and ran test 56 no more error code also ran ran test 57 and unit cycle with no issue ran test 45 and unit fill with water should take 24-48 hr for full bucket ; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Concord, NC 28027
Johnny
Job Details:
12/02/2024
"Installed new part, tested ok, working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Southwick, MA 01077
Mike K.
Job Details:
12/02/2024
"Cs is getting microwave inverter error f1e5. Verified failure on arrival, combination m/w oven wall unit and will need to come out for repair.Quoted for a inverter board/labor. Accepted, collected payment in full via cc.; ordrng 1 W11578579 (Inverter board)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Bristol, CT 06010
Ruben C.
Job Details:
12/02/2024
Checked unit getting 120 volts to control but no led on board and no response on console ordering control and facia; ordrng 1 W11478524 (Facia) and 1 W11543994 (Control)
We serviced a
GE RANGE
Model ZGU375NSD2SS
Near Southwick, MA 01077
Mike K.
Job Details:
12/02/2024
"LR lighting ok, RR lighting ok, LF intermittently and some times igniter clicks after lit. Center igniter doesnt spark at all, RF spark is weak.Cleaning and testing, it looks like one is definitely bad, doesnt light in multiple location, a second is running intermittent, LF in continued testing another is working intermittently RR.Looking at spark module, 3 igniters and a switchCs will think it over"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, CT 06708
Andre
Job Details:
12/02/2024
"Ck unit and ran diagnostic and found F5E3 door latch issue, check truck for door latch but was unable to locate order door latch and harness. Inform customer office will contact her once parts comes in; ordrng 1 W11513248 (Latch) and 1 W11643701 (Harness)"
We serviced a
SAMSUNG RANGE
Model NE58K9850WG/AA
Near Holden, MA 01520
Lee
Job Details:
12/02/2024
"Customer states unit takes very long to heatConfirmed complaint, found terminal on upper element has burnt out, element is okay, was able to sand clean the connection, reading 28 ohms, harness needs replacement though.DG96-00426A 287.88 returning Friday ; ordrng 1 DG96-00426A (Harness)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFH17F7HWF
Near Westfield, MA 01085
Mike K.
Job Details:
12/02/2024
"Unit not cooling, compressor just hums, same with new starter, seized compressor. Denied repair. Collected for service call only"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRB22FKSS03
Near Enfield, CT 06082
Gary V.
Job Details:
12/02/2024
"Inspected and found air damper broken, quoted and she will call."
We serviced a
WHIRLPOOL DRYER
Model DLE3400W
Near Grafton, MA 01560
Glenn
Job Details:
12/02/2024
(Work order was created incorrectly this is not a whirlpool product). It is an LG Dryer which has an extended warranty but customer believes its under a year old. Lowes misinformed the customer. Customer canceled appointment and declined repairs because she we told by our office it would be covered and its in warranty
We serviced a
MAYTAG RANGE
Model MER8800FZ1
Near Springfield, MA 01129
Chris B.
Job Details:
12/02/2024
Complaint that the range gave a loud burning sound and smoke . Found bad heating element. SR# 7740424059. Part under warranty and quoted customer for labor. ; ordrng 1 W10779716 (Heating Element)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28278
Brandon
Job Details:
12/02/2024
Complaint unit is not going through cycle. On arrival I plugged unit in and tried to start a cycle and unit would only drain and throw an f9 e1 error code. Drain pump worked properly and there was no water in it. Also pressure hose was connected properly. Ordering control for repair.; ordrng 1 W11513246 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Chicopee, MA 01013
Jorden
Job Details:
12/02/2024
"Arrived to complaint: ice production good but still leaking from FF ceiling and leaking out the bottom of the unit. Found water not dispensing and feels like water tank is frozen, removed hose from valve and pushed ice through tubing, now dispenser works. But this indicates freezing in the upper cavity of the unit which ice caused expansion and therefore leaks. Found only a little bit of water leaking from filter housing upon initial opening but none more after that. Contacted tech support and they provided the SR # listed below. Ordering filter head to correct only visible leak and perma-gum to seal up the ice room to prevent freezing air from migrating to water tubing. Ordering under p/a. SR #7740443778; rqstng P&A on 1 W11482384 (Filter head) and 1 212643 (sealer-gum), states that autho needed"
We serviced a
KITCHENAID COOKTOP
Model KSEG950ESS2
Near Springfield, MA 01151
Jorden
Job Details:
12/02/2024
"Arrived and installed UI console but did not correct issue. Found the button do indeed respond and the unit operates just the display board is not illuminating. ; rqstng P&A on 1 W11105615 (Display) and 1 W11226772 (harns-wire), states that autho needed"
We serviced a
GENERAL ELECTRIC WASHER
Model GFW850SSN4WW
Near Litchfield, CT 06750
Andre
Job Details:
12/02/2024
Install UI and panel and programmed unit. Unit now operating to manufacturers specs
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSS00
Near Prospect, CT 06712
Andre
Job Details:
12/02/2024
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/02/2024
"Complain every time the refrigerator icemaker cycles it floods all over floor and roof of refrigerator. I found filter tube is broken. Ice was clumped in funnel of icemaker, preventing water from flowing into icemaker properly. Unit will need a filter tube assembly to fix the rest of the way no additional issues found with refrigerator today.; ordrng 1 W11415785 (Tubing kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Meriden, CT 06450
Jimmy R.
Job Details:
12/02/2024
Installed new panel ran unit and all operations are now working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/02/2024
"Installed new controls and ran unit thew a calibration cycle, unit went thew and is now washing and working to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/02/2024
"Checked over ice maker and found unit had not made any ice checked temps in fridge and found 35 degrees tested ice maker and found 3 degrees. Checked mold and found no ice cycled ice maker valve and no water line frozen. Checked fill tube heater and found 0v to heater causing heater not coming on. Unit will need new control,heater,user interface. Also found led modules out on top and freezer will order correct kit. All parts tentative p/a ; ordrng 1 W11636543 (Ui) and 1 W11224256 (Cntrl) and 1 W11087201 (Fill tube heater) and 1 W11683244 (Led module kit), dspstn on spec-tagged invntry: 1 W11482383 VALVE , states that autho needed"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Huntersville, NC 28078
Clinton
Job Details:
12/02/2024
Installed new ui panel on dryer tested on off multiple times no failures
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Auburn, MA 01501
Lee
Job Details:
12/02/2024
"Customer states unit does not drain fully and makes lots of noise during spinConfirmed complaint, found gearcase needs replacement, attempted to remove washplate and was unsuccessful will need to cut it off on return, also, a lot of rust in bottom side of unit, need to replace multiple components m see quickpics, asking for two time slots given the amount of rust and seized washplate.Explained to customer my findings. Ordering all parts needed.k; ordrng 1 W10902814 (washplate) and 1 W11454734 (Gearcase)"
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Leicester, MA 01542
Lee
Job Details:
12/02/2024
"Customer states unit will not start, goes from start direct to finishConfirmed complaint. Found error message for tachometer signal missing, confirmed complaint in diagnostics, replaced actuator as well as installed clip for harness from service pointer . Unit now test properly.; used 1 W10913953 (ACTUATOR), and 1 W11284522 (CLIP) from stock"
We serviced a
FRIGIDAIRE RANGE
Model LFEF3054TF
Near Worcester, MA 01603
Lee
Job Details:
12/02/2024
"Customer states unit screen went black but unit does have powerFound roaches in area of range, informed customer of my findings and company policy. See quickpics"
We serviced a
SAMSUNG WASHER
Model WA44A3405AP/A4
Near Worcester, MA 01602
Lee
Job Details:
12/02/2024
"Customer states unit will stop with 30 minutes remaining on cycleFound error message DC (door lock)in diagnostics, ran automatic test observed proper operation , ran a quick wash as well and a spin only cycle unit did work properly at this time, possible intermittent issue with lid lock, will order and replace it and control to prevent further issues.; rqstng P&A on 1 DC92-02648B (Control) and 1 DC34-00025E (Lid lock)"
We serviced a
SAMSUNG WASHER
Model WA45T3400AP/A4
Near Chicopee, MA 01013
Jorden
Job Details:
12/02/2024
Arrived and found drain pump receiving 120v but not operating and the drum is unusually bouncy indicating failed support damper rods. Unit needs new drain pump and damper rods. Customer opted out of repair.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ00
Near Springfield, MA 01105
Jorden
Job Details:
12/02/2024
"Arrived and found ice maker not calling for water and left door switch broken, replaced both switch and ice maker, tested fine. Allow 48h for a full bin of ice. ; used 1 W11396033 (LIGHT SWITCH), and 1 W10882923 (ICE MAKER) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Holyoke, MA 01040
Chris B.
Job Details:
12/02/2024
"Complaint that the washer is banging around. Found error codes F7E6 and F0E5. Found multiple issues. Found bad shocks, hub and shifter. Will put in parts for approval. Unsuccessful to remove agitator. ; rqstng P&A on 1 W11130362 (Suspension) and 1 W11550891 (Agitator) and 1 W10913953 (Actuator) and 1 W10324651 (Hub)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS3
Near Plainville, CT 06062
Ruben C.
Job Details:
12/02/2024
Checked unit informed cust of hidden bake element and how it heats also cust has complaint about sharp burs on edge of front sheet metal cust instruct fullfilled
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Ludlow, MA 01056
Chris B.
Job Details:
12/02/2024
Complaint that the door is not holding in its place. Found bad bolt holding the hinge in place. This bolt is part of the tub. Will need to order tub a both hinges and sign them in for approval.; rqstng P&A on 1 W11612302 (Hinge Left) and 1 WPW10681507 (Tub) and 1 WP8534853 (Hinge Right) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS0
Near Granby, MA 01033
Chris B.
Job Details:
12/02/2024
Complaint that the range would blow the new bulbs customer installed. Found bulbs are not heat resistant. Customer will look for correct bulbs. Verified on the socket for 120v present. Found no issues with the range.
We serviced a
GE DISHWASHER
Model GDT655SMJ0ES
Near South Hadley, MA 01075
Chris B.
Job Details:
12/02/2024
Complaint that the dishwasher is not cycling properly. Found door switch working fine and verified to the board continuity but control board not functioning correctly. Quoted for parts and labor. Customer will look into replacing the unit due to expense for its age. Collected trip fee.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Cheshire, CT 06410
Andre
Job Details:
12/02/2024
Ck unit upon arrival and found no power to microwave. Remove and check door switch and found top switches has no click unit need interlock switches order parts for replacement ; ordrng 2 W11197766 (Interlock switch)s and 1 W10138793 (Fuse)
We serviced a
MAYTAG WASHER
Model MAV8551AWW
Near Newington, CT 06111
Andre
Job Details:
12/02/2024
"Ck unit upon arrival customer stated water had stop and when he pulled unit out water start to come check unit and found that hose was rap around each other which could have cause restrict flow of water, unit operating to specs found mechanical failure"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Burlington, CT 06013
Ruben C.
Job Details:
12/02/2024
Checked unit found heating element broken replaced element tested operation normal heated normally; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near East Hartford, CT 06118
Ruben C.
Job Details:
12/02/2024
Checked unit found evap motor bearing making noise does not circulating air also not going into defrost ordering main control; ordrng 1 W11559968 (Evap fan motor) and 1 W11558182 (Control)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Avon, CT 06001
Ruben C.
Job Details:
12/02/2024
Checked unit getting key pad shorted error also need interior bulb and hand is loose on right side will take care on return with panel; ordrng 1 W10886919 (Lamp) and 1 W11735112 (Touch panel)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Hartford, CT 06112
Ruben C.
Job Details:
12/02/2024
Replaced ignitor switch harness tested operation normal all burners working normally heating normally
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Springfield, MA 01105
Jorden
Job Details:
12/02/2024
"Arrived and performed all the checks listed with tech assist on the line, provided photos and videos. It was deemed unit is starving for gas, informed customer and advised they get the gas company to investigate the gas supply issue. SR #7740292138"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Charlotte, NC 28269
Clinton
Job Details:
12/02/2024
"Suspension rods are completely loose. Will ordered the install on return visit ; ordrng 1 W11217817 (Suspension), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bessemer City, NC 28016
Ryan S.
Job Details:
12/02/2024
"Customer complained of noise during spin. Doing back panel loose, installed back panel properly. No noise now. Verified proper operation."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TD
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/02/2024
I replaced icemaker kit assembly for ice bin freezing up. I verified temperature readings in freezer or -1.7? in fresh food section in bins and on lower shelf it is 37.8? on the top shelf. It was 43.7? upon arrivalI verified all fans are operating normally as of now unsure as to why fresh food zone is so different could be amount of food blocking air tower.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC
Near Charlotte, NC 28269
Clinton
Job Details:
12/02/2024
Unit had burnt element replaced from truck stock spare van unit heating properly now ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Westfield, MA 01085
Mike K.
Job Details:
12/02/2024
"Unit is under 1yr additional rent a center warranty per service bench. Unit was unplugged and n arrival. Says unit making noise but not running. Plugged in and n, first outlet had not power, ran drain extension to another, unit is in manual drain. Allowed to complete.Put into diagnostic and went back internet manual drain, pressure hose looks fine be and clear. Ordering control.; ordrng 1 W11603811 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Westfield, MA 01085
Mike K.
Job Details:
12/02/2024
"Cs says unit stopped cooling, then started again. Compressor/ fan not running on arrival, 35 in rf, 1 in freezer. Turned down temperature and compressor/ fan running. Condenser on back of unit sealed no condenser fan. At this time everything functioning fine."
We serviced a
KITCHENAID DISHWASHER
Model KDTM405PPS1
Near Charlotte, NC 28278
Caleb
Job Details:
12/02/2024
Customer complained about unit not drying properly. Checked for error codes. No errors present at this time. Customer not using rinse aid. Advised customer of proper use and care and to go to whirlpool for her owner manual.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS06
Near Charlotte, NC 28278
Caleb
Job Details:
12/02/2024
Customer stated that she was boiling something and it over boiled. Due to it over boiling moisture spilled through the unit and got in her storage/shelf under the unit. I checked the function of the unit. No issues. Unit functions as designed. Customer stated that her neighbors unit does not do this and she wants a new unit. No functional repair needed. Not a cleaning company and Im not taking the unit apart due to customer neglect.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fort Mill, SC 29708
Brandon
Job Details:
12/02/2024
Complaint unit is not heating. On arrival I found unit did not have proper power. Flipped breaker on and off and unit ended up getting proper power. Unit tested fine after flipping breaker.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/02/2024
F8e1 complaint washing machine will not drain. I found wiring harness is broken. I replaced wiring harness with new wiring harness tested operations. No further issues found all operations are working. I cleared fault code history as well. ; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
12/02/2024
"Cust stated the oven light came on by its self No error codes Needs control and light with harness.There a white wire in harness thats pitched in back panel.; rqstng P&A on 1 W11122555 (Control), ordrng 1 W11594027 (Socket light), rqstng P&A on 1 W11396691 (Harness), states that autho needed"
We serviced a
GE DISHWASHER
Model GDP665SYN3FS
Near Blackstone, MA 01504
Aimee Z.
Job Details:
12/02/2024
"Installed new harness with tco. Ran water sink hot started dishwasher water inside dishwasher was Tepid.Drained and re started was hot , the copper lines arent insulated Advised might want to insulate hot pipes to dishwasher. Weather getting cold.Water entering dishwasher needs to be 135 is going in cold first fill even if run water hot.Tested is heating Cust still having issue with soap build up.Advised to run 1/4 cup veg oil to break down."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569YEM0
Near Springfield, MA 01118
Jorden
Job Details:
12/02/2024
Arrived and customer turned down service at the door.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Springfield, MA 01118
Jorden
Job Details:
12/02/2024
"Arrived and installed UI console key pad, tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01002
Chris B.
Job Details:
12/02/2024
Complaint that the dryer is not powering on. Ran a hard reset and no response. Found voltage to the touch panel. Once got the unit to turn on power button wont respond and did the countdown to start and it would not run. Will order parts for a return visit.; ordrng 1 W11378949 (Control Touch Panel) and 1 W11565024 (Control Board) and 1 W11459337 (Harness Wire)
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW0
Near Millbury, MA 01527
Lee
Job Details:
12/02/2024
"See quickpicsSpanner nut badly deteriorating, spanner wrench will not fit, need to do complete rebuild on washer.All parts left at customers.W10324650 spin basketW10324648 outer basket; ordrng 1 W10324651 (hub) and 1 W10324650 (basket) and 1 W10324648 (tub-outer), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Douglas, MA 01516
Lee
Job Details:
12/02/2024
"Customer states temperatures are inaccurate in both oven cavities.Preheat finished 355, recorded highs and low, found an average of 325, oven was set for 350, calibrated unit within and retested, temps check okay nowSet upper oven to 300 , preheat finished at 320, recorded high and low found average of 280, calibrated temp.Calibrated temperature in both sections and verified unit now works properly. Explained to customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28216
Clinton
Job Details:
12/02/2024
The unit is very little frost pattern the unit is stilling cooling some but not enough. ; ordrng 1 W11580057 (Compressor)
We serviced a
KITCHENAID ICE MAKER
Model KUIX535HPS01
Near Salisbury, NC 28146
Johnny
Job Details:
12/02/2024
Installed new parts. Ran service diagnostics. No error codes
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSS00
Near Prospect, CT 06712
Jimmy R.
Job Details:
12/02/2024
"Installed all new parts and unit is still erroring out and will not run microwave ran several test on all wiring and harness for breaks found all is good, found power is coming into the control 120v from blue to brown and to ground but nothing coming out of blue wire, will need to reorder new control due to bad part. Parts tentative p/a File# 7740442604 ; ordrng 1 W10915648 (Control), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock, states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Prospect, CT 06712
Jimmy R.
Job Details:
12/02/2024
"Tested unit and found when running a wash cycle unit would not move could Only hear motor spinning freely. Checked belt and found pulley had fallen off and belt due to cam bolt came off, replaced cam and belt recalibrated unit and all operations are now working to specs ; used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
12/02/2024
Checked over unit and found no lights on in both sections checked issue and found fridge section light switch faulty causing no lights. Replaced switch and unit is now lighting up in both sections and all functions now working to specs ; used 1 W11123941 (SWITCH) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
12/02/2024
"Tested unit and found machine would come on an start then go to done,ran diagnostics and found error F2e1 stuck key. Let unit run threw a self diagnostics cycle and unit went threw as it should, ran a calibration and a normal wash checking operations and unit started locked and washed as designed. Advised customer on starting unit to wait until machine gets to done and let go of start button of holding it will reset and never work."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS2
Near Newington, CT 06111
Andre
Job Details:
12/02/2024
Ck unit upon arrival and install main control and user interface previously order and ran test and unit is now operating to manufacturers specs
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near Charlotte, NC 28216
Clinton
Job Details:
12/02/2024
Customer is stating they are having specks of dirt on there cloths. Customer must run multiple clean washer cycles to fix this issue customer asked me to lift the wash plate to look under it. In which I did try but the wash plate is seized on the gear case.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28216
Clinton
Job Details:
12/02/2024
Key pad not working properly sometime works some doesnt error code for control failure ordered control and console; ordrng 1 W11637583 (Console) and 1 W11613564 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Fort Mill, SC 29715
Brandon
Job Details:
12/02/2024
"On arrival I installed fan and tested unit. Found that switch in freezer is not working. Found one in the van to install and it did not fix issue. Ordering another switch to try and if it doesnt fix issue I will have to condemn unit.; ordrng 1 W11123941 (Switch), used 1 W11123941 (Light switch) from stock"
We serviced a
JENN-AIR RANGE
Model JDS1450FS0
Near Grafton, MA 01519
Glenn
Job Details:
12/02/2024
Found slow cooling fan error code replaced cooling fan from truck stock tested all ok. Customer was requesting a discount and may call the office ; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Shrewsbury, MA 01545
Glenn
Job Details:
12/02/2024
Recall from prior visit. I was mistaken the ice maker is leaking. And needs to be replaced customer the customer was unavailable for approval of icemaker replacement and will call the office; used 1 W10884390 (ICE MAKER) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Worcester, MA 01604
Glenn
Job Details:
12/02/2024
Complaint not heating tested found open thermostat Replaced faulty thermostat and high limit thermostat tested all ok. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Worcester, MA 01604
Glenn
Job Details:
12/02/2024
Tested burners all ok but light sockets are getting 12 v but are shorted order parts light sockets; rqstng P&A on 2 W11594170 (Light sockets)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Worcester, MA 01602
Glenn
Job Details:
12/02/2024
Complaint whistling noise coming from the fridge. Found freezer evaporator fan motor making loud bearing noise. The noise goes away when you open the door and returns when you press the door switch order part evaporator fan motor. ; ordrng 1 W11578030 (Evaporator fan motor)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFS2853AF0
Near Grafton, MA 01536
Glenn
Job Details:
12/02/2024
"Dispenser leaking called MFG File number 87762912 order parts Fill tube & valve to the door dispenser, PER TECH SUPPORT should use 2 inch suction cup to remove display ; rqstng P&A on 1 218976448 (Dispenser fill tube) and 1 5304530878 (Quad valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354EBS3
Near Shrewsbury, MA 01545
Glenn
Job Details:
12/02/2024
Motor bearing failure replaced motor pump tested no leaks all tested ok job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf555sdfz18
Near Mooresville, NC 28115
Johnny
Job Details:
12/02/2024
"Cx complaint was about noise, the noise she hears is water being passed through water filter. Normal operating noise. Replace filter icon is lit up, cx needs to replace water filter, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Mooresville, NC 28115
Johnny
Job Details:
12/02/2024
Drawer falls off track when food is in it. Drawer and tracks are defective. Not stable. ; rqstng P&A on 1 W11243759 (Shelf) and 1 W11696630 (Deli pan) and 1 WPW10396909 (Front panel)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Mooresville, NC 28117
Johnny
Job Details:
12/02/2024
Unit leaking immediately when draining. Leak occurring between drain hose and water inlet. Ordering both parts for replacement.; ordrng 1 W11535094 (Water inlet) and 1 W11381654 (Drain hose) and 1 W11414944 (Drain hose) and 1 W11545578 (Clamp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/02/2024
I replaced damper control unit is operating now quietly no further issues reported or found at this time.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/02/2024
"Complaint front left burner will not ignite. I found burner was clogged with grease for my grease boil over. That fire as well, baking onto burner, causing burner to be clogged with grease took burner apart showed customer how to clean burner now igniting customer still needs to finish cleaning the rest of the grease out of orifice holder for that burner before using. Boil over issues are not covered under warranty."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28217
Caleb
Job Details:
12/02/2024
"Replaced control, unit tests fine."
We serviced a
WHIRLPOOL RANGE
Model WFES3030RW0
Near Rock Hill, SC 29732
Mitch H.
Job Details:
12/02/2024
"Checked and found infinite switch not cycling properly. Pulled range out, removed and replaced switch and element. Reassembled, tested, all now operating properly. Also calibrated oven temperature. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Clover, SC 29710
Mitch H.
Job Details:
12/02/2024
"Tested and found magnetron making a loud buzzing sound but not heating at all. Also found stirrer cover looks burnt. Ordering magnetron, cover and fuse. Checked part availability and scheduled return for 12/9 PM ; ordrng 1 W11596034 (Magnetron) and 1 W11201789 (Cover) and 1 W11677637 (Fuse)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Lake Wylie, SC 29710
Mitch H.
Job Details:
12/02/2024
Checked and found heater shorted and burnt. Also found door gasket bad. Quoted customer for repair and saved estimate. She will discuss with her husband and let us know.Called Safety dept advised them of findings.