We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Stallings, NC 28104
Jonathan J.
Job Details: 11/15/2023
Complaint washing machine is very loud. It has been since we first acquired it. I found error codes F0e3 f0e5 codes in history I cleared codes formed a control board diagnostic cycle calibration cycle as well. Could not find any abnormal noises all noises that I am hearing or normal operating normal. Noises clunking is of the unit shifting into gear who is smacking against the drywall as water is draining out of it its all normal banging on the sides when the washing machine is out of balance is normal no belt squeal no abnormal noises heard as of right this minute I did secure drain hose as best as I could and adjusted waterlines as well. No additional issues found with washer machine at this time.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Gastonia, NC 28056
Ryan S.
Job Details: 11/15/2023
Returned to install new ignitor. Installed part and ran bake preheat. Unit now working properly .
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5536AAS3
Near Unionville, NC 28110
Jonathan J.
Job Details: 11/15/2023
Complaints number two button keeps getting stuck on range hood have to play with the button to get it to release. Well hit the off button it does. Nothing does not punch forward like the others do always. I am ordering control. ; schdld next appmnt for 11/22 WED PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Newington, CT 06111
Jeremy B.
Job Details: 11/15/2023
Light in fresh food section burnt out. Customer installed new light and all lights working. ; dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE and 1 WPW10515058 LED MODULE
We serviced a
WHIRLPOOL DRYER
Model LER4624BQ1
Near Middletown, CT 06457
Jeremy B.
Job Details: 11/15/2023
Dryer not heating. Found open thermal fuse. Replaced and tested all checks ok. Customer must clean vent. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 11/15/2023
"Retuned to replace valves . Replaced both valves. Water not dripping by now.,verified proper operation. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Iron Station, NC 28080
Ryan S.
Job Details: 11/15/2023
Customer complained unit wont start. Found no voltage to unit. Found breaker flipped. Ran unit and unit started heating and cycling . Informed customer of it happens again check breaker and electrical for issues. Verified proper operation.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/15/2023
"Customer says she still having same issue. Also says that the surface burner on the front right side stays too hot and gets too hot too fast. Checked incoming power and all elements and all elements working. Ran test on oven at 350? to get average temperature using k-type thermometer with weighted tip. Found temp was average of 328? at 350?. Replaced thermostat probe and ran oven 350? avg temp was 347? called tech line on hold for 25min. Informed customer unit working as designed, verified proper operation. ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/15/2023
"Retuned to install new valve. Installed valve and reassembled, turned on water and then ran service mode. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Crouse, NC 28033
Ryan S.
Job Details: 11/15/2023
"Customer said the unit was working good until she washed a large blanket. Unit starts shaking really bad and wont spin right since. Checked and found no error codes present. Found one of the suspension rods had came loose. Reattached suspension rod and ran unbalance detection and high speed spin, unit spinning properly. Checked suspension and suspension is not too bouncy. Showed customer unit spinning at high speed spin, verified proper operation."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Unionville, NC 28110
Jonathan J.
Job Details: 11/15/2023
"Part still in a waiting order on order, still called both parts departments rescheduling, for when parts come in ; ordrng 1 W11246817 (Valve) and 1 W10811599 (Flame spreader)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/15/2023
"Found RC cooling properly. Fc is warm. Fans working properly. Partial frost pattern indicating inefficient compressor. Also found loud knocking from 3way valve when operating. Order and replace compressor and valve. ; ordrng 1 W11592010 (Compressor) and 1 W11429989 (Valve), rqstng P&A on 1 2XEXTRA (2XEXTRA)"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Charlotte, NC 28269
Robert A.
Job Details: 11/15/2023
Cx complaint that the glass door has shifted. I inspected the unit to confirm the complaint. I found the inner glass shifted and needs to be repositioned. I corrected the glass position and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 11/15/2023
I replaced all previously ordered parts tested ops everything is working fine as of now. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 11/15/2023
"Washer not spinning out. Customer still had cardboard packing underneath and it damaged the harness. Needs new harness. ; ordrng 1 W11652038 (Harness), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near East Hampton, CT 06424
Jeremy B.
Job Details: 11/15/2023
Customers complaint is washer not spinning out properly. Found off balance error codes. Ran self test and all checks ok. Instructed customer in proper load size.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Springfield, MA 01108
Mike K.
Job Details: 11/15/2023
"Cs complaining of veggies freezing, set for 37 and 0. In test 3 do not see the damper closing, also items in front of vent. Ordering damper motor/gasket, also instructed to leave vent unblocked.This is second time cs has had this issue.; rqstng P&A on 1 WPW10196393 (Damper assy) and 1 WP67006341 (Damper gasket)"
We serviced a
WHIRLPOOL OVEN
Model WFE550S0LZ2
Near West Springfield, MA 01089
Mike K.
Job Details: 11/15/2023
"Called enroute and left msg. Knocked and rang doorbell with no response on arrival. Office made contact and he is on way.Unit under 1yr wp warranty per service bench.Says unit is too cold, preheats and then they cook on timed cycle, at end 25 degrees cooler then set temp.Set over to 350 and preheated, measured heating cycles.325 - 381, 328 - 382 Explained temps look good, cs wanted to calibrate up 5 degreesProcess not in manual or tech sheet, but hold up/down butting for about 3 seconds and brings up calibration, up down to desired adjustment and hit start. Calibrated up 5 degrees"
We serviced a
MAYTAG OVEN
Model MER5730BAW
Near Holyoke, MA 01040
Mike K.
Job Details: 11/15/2023
"Oven stopped working after had used for heating room when furnace went out for a night, had turned on/off during that time. Verified 240v at terminal.22 ohms on heater. Put into bake and unit heating, preheated fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Montgomery, MA 01085
Mike K.
Job Details: 11/15/2023
"F5e1 only error in history, door stuck open. Ran diagnostic cycle and verified operation and heater working, fan working.Display is coming apart, ordering display.Office to contact when part comes in with authorization to schedule return.; rqstng P&A on 1 W11116422 (Control panel)"
We serviced a
WHIRLPOOL RANGE
Model MER8800FZ2
Near Southwick, MA 01077
Mike K.
Job Details: 11/15/2023
"F6e1 runaway temp error in history. Ran bake cycle testing bake relay, did not fail during preheat, then didnt cycle off for several minutes, ended cycle. Quoted for control/labor. Denied, collected for service call"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Granby, CT 06035
Mike K.
Job Details: 11/15/2023
"Unit under 1yr wp warranty per receipt, took photo. Gas dryer, cs says is taking over 1.5 hours to dry a load of towels. Verified unit is igniting and let run for 15+ minutes. Flow is ok at outside vent, cs says they have cleaned every two years, but is a long run.Unit operated fine throughout testing, cycling heating fine and continually.F2e1 error only history, stuck key, usually generated by holding key too long. Cleared history. Unit running properly throughout testing.Suggested possible washer had some unbalanced loads leaving clothes wetter. Does not believe it has happened, but dryer looks to be functioning properly."
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/15/2023
Tested and ran diagnostics. Found F1E2 control error. Would need main control. Quoted customer for repair and saved estimate. Customer says they will likely replace rather than repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/15/2023
Found approximately 2 inch section of door gasket in top right corner not making complete seal. Used heat gun to form gasket l now making proper contact and seal.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rock Hill, SC 29730
Mitch H.
Job Details: 11/15/2023
"Disassembled washer, replaced broken outer tub. Reassembled,ran calibration and tested washer, all functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Bessemer City, NC 28016
Ryan S.
Job Details: 11/15/2023
Retuned to install icemaker. Installed icemaker and verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/15/2023
Found customer complaint is rattling noises during operation and unit cuts off before end of cycle and will not restart again until it cools down. Motor overheating and blower rubbing housing. Order and replace motor and blower. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Wheel)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/15/2023
"Removed and replaced heater. Tested, ran diagnostics cycle. All functions operating properly. Customer had dishwasher removed from under cabinet on arrival.; used 1 W11537778 (Heater) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/15/2023
"Tested and found oven was running slightly below set temp. Calibrated oven, now operating in proper range. Microwave operating properly, no issues."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/15/2023
"Pulled refrigerator out, raised as high as possible, attempted to remove and replace line. Not enough room underneath to allow access for repair. Called tech line spoke to Chris. He said that entire freezer door would have to be replaced. Requesting P&A for freezer door. Unit will have to be pulled out. Will require 2 technicians and 2X time. Advised customer that door will ship directly to him and he would need to inspect for damage and call.; rqstng P&A on 1 W10800793 (Freezer door) and 1 2Xtime (2X time)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Southwick, MA 01077
Mike K.
Job Details: 11/14/2023
"Unit under 1yr wp warranty per service bench.No response to button press, no lights on display. 120vac at unit terminal. Control blinking. Verified connectivity of door switch. Unplugged/plugged in interface and unit came on and running properly. Ordering control, interface and harnessOffice to contact cs when parts come in to schedule return ; ordrng 1 W11632693 (Interface) and 1 W11387866 (Harness) and 1 W11672225 (Control)"
We serviced a
WHIRLPOOL M/W OTR
Model KMHC319ESS4
Near Mansfield, CT 06250
Amanda R.
Job Details: 11/14/2023
Runs for five seconds then stops relay in control board making loud ticking noise quoted for control
We serviced a
WHIRLPOOL FREEZER
Model EV187NYRQ04
Near Sturbridge, MA 01518
Angel R.
Job Details: 11/14/2023
"Drip pan is in bad shape, will eventually need replacing. Unclogged drain tube, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Leicester, MA 01524
Angel R.
Job Details: 11/14/2023
"IM fill tube became dislodged, was able to locate back in place and run fill test. Tested ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ0
Near York, SC 29745
Mitch H.
Job Details: 11/14/2023
Removed and replaced pump/motor. Tested dishwasher and checked for leaks. All operating properly and no leaks.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/14/2023
"Checked and found drain pump not working. Replaced pump, tested and found line clogged. Cleared line, tested, now operating and draining properly.; used 1 W10876537 (Drain pump) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/14/2023
Customer says that sometimes oven works properly other times it will just quit heating in the middle of cooking. Tested and ran diagnostics. Found F6E0 and F6E4 UI errors. Called Safety spoke to Keisha ref. #7735939321. Advised her of findings. She would not authorize repairs. Quoted customer and saved estimate. She is going to discuss with her husband and call Whirlpool.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EPA02
Near Bristol, CT 06010
Ruben C.
Job Details: 11/14/2023
Checked unit found damper making noise as it turns replaced damper tested normal; used 1 WPW10594329 (DAMPER CNTRL) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, CT 06010
Ruben C.
Job Details: 11/14/2023
Replaced gearcase basket cam and washplate ran diagnostics normal tested operation normal agitating and spinning normally no abnormal noise; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W10752187 AGITATOR SCREW
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, CT 06082
Gary V.
Job Details: 11/14/2023
"Sr#7737796320. Inspected and found control lights are still flickering and flashing then switching back from agitate to fill. Not getting any fault codes, techline advised to replace motor and lower harness.; ordrng 1 W11283592 (Motor) and 1 W11643701 (Lower harness)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Wilbraham, MA 01095
Roger R.
Job Details: 11/14/2023
Installed new motor due to no heat condition. After replacing the motor the hype at is now working.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Springfield, MA 01108
Roger R.
Job Details: 11/14/2023
Installed new range control and checked. All okay
We serviced a
KENMORE RANGEHOOD
Model ="795.71313312"
Near Medfield, MA 02052
Aimee Z.
Job Details: 11/14/2023
Found no frost pattern in freezer And compressor is running Found problem is the compressor needs sealed system
We serviced a
MAYTAG OVEN
Model MET8675XS00
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/14/2023
Found error code f6e1 run away tempUpper over 1048 ohmLower oven was 0; ordrng 1 WP7430P04460 (Oven sensor)
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near Ashford, CT 06278
Amanda R.
Job Details: 11/14/2023
Broil flame small and dosent light sometimes took everything apart and cleaned turned on broil flame size normal started smoking from venting under console for a few seconds took back panel off turned broil on and off multiple times operation normal
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Thompson, CT 06255
Amanda R.
Job Details: 11/14/2023
Replaced drain pump calibrated and ran automatic test not all water came out ran drain and spin rest of the; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Bristol, CT 06010
Ruben C.
Job Details: 11/14/2023
Checked unit found ball of ice at capilary on evap possible restriction order evap and comp and couplers also put in for nitrogen if needed; ordrng 1 W11661102 (Process tube) and 1 W11504445 (Coupler) and 2 W11504449 (Coupler)s and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11582592 (Comp) and 1 W11562258 (Evap) and 1 W11504419 (Coupler) and 1 Time (Extra time) and 1 Nitro (Nitrogen)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killingly, CT 06241
Amanda R.
Job Details: 11/14/2023
"Stator lower harness 9ohms sr 7737796542 called tech support needs new motor and wire harness ; rqstng P&A on 1 W11568984 (Harness) and 1 W10915700 (Stator) and 1 W10915701 (Rotor), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Killingly, CT 06241
Amanda R.
Job Details: 11/14/2023
Long drain error drain pump not turning on recommended calling whirlpool for a full autho because just two days out of warranty
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Ellington, CT 06029
Gary V.
Job Details: 11/14/2023
"Inspected and found f27 fault, inspected hose and air dome and they tested fine. replaced pressure sensor and reset controls, cycled thru diagnostics and tested fine.; used 1 WPW10448876 (SWITCH-WL) from stock"
We serviced a
FRIGIDAIRE WASHER
Model FFLE3900UW1
Near Enfield, CT 06082
Gary V.
Job Details: 11/14/2023
"Installed new controller and thermal fuse, cycled, tested fine."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Springfield, MA 01108
Roger R.
Job Details: 11/14/2023
"Unit not sparking to ignite oven burners. Both bake and broil not working. Will need a new range control and DSI board. Will order and return asap. ; ordrng 1 W11162730 (Module. Spark) and 1 W11620570 (Control,)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Worcester, MA 01604
Angel R.
Job Details: 11/14/2023
No show. No answer.; snapped 1 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28269
Robert A.
Job Details: 11/14/2023
"Cx complaint that the unit is still not making ice. I inspected the unit to confirm the complaint. The FC is cooling fine (1 degree). Test 57 gave an E5 error code. Tests 15, 36, 45 & 57 all passed. The control board is sending proper voltage to the IM and ice box fan p7 5&6, p8 4&5. I called techline to document the issue. Im ordering a new IM and a control board to resolve the issue.Sr7737795521; ordrng 1 W11658802 (IM assembly) and 1 W11224256 (Control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 11/14/2023
Found unit needs suspension. Ordering suspension. Scheduled return call for 11-17-23 am call already rescheduled for 11-17-23 am. ; ordrng 1 W11396716 (Suspension)
We serviced a
WHIRLPOOL DRYER
Model GGW9250SU0
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/14/2023
Cust had lower panel open was cleaning Tested therm fuse was open replaced and tested the heat.Advised Cust to clean vents asap; used 1 Wp3392519 from stock
We serviced a
FRIGIDAIRE DISHWASHER
Model FGlD2474QF5B
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/14/2023
I30. Leak at baseF0 restriction i60. Heating Found leaking at the pump and seal loud drain pump.Cust buying new
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMELBSR/AA
Near West Springfield, MA 01089
Mike K.
Job Details: 11/14/2023
"Complaint of freezer not cooling. Displays shows fr at -8and rf at 35. Rf is at 45, fr at 50. Compressor running, fans not. Is some frosting on rf evap vents. Verified temps shown on display are what it says temps are, not what it is at. Set temp for 0 and 38 and displayed temp not changing.Control not showing correct temps, compressor not cooling. Looks to be multiple issues. Samsung will say to replace rf evap cover and thermistor for clogged rf evap, but also may have potential main control and or sealed system issue.While looking up parts temp gradually changed on display, so about10-15 minutes later showing temp at 0 and 38.Quoted for evap cover/sensor and labor explaining they may be more issues. Declined. Collected for service call"
We serviced a
SAMSUNG DRYER
Model DVE50R5400V
Near West Springfield, MA 01089
Mike K.
Job Details: 11/14/2023
"Correct house number is 73. Unit not lighting up, nort starting, found power cord burnt out at terminal. A different screw then original had been used and was not a tight connection. Quoted for terminal kit and power cord; used 1 PT500L (CORD-POWER 6' 3 WIRE), and 1 279320 (TERMINAL BLOCK) from stock"
We serviced a
GE DISHWASHER
Model GLD4408R00BB
Near Agawam, MA 01030
Mike K.
Job Details: 11/14/2023
"Cs says unit does not start, door not closed fully, closed and unit started fine. Tested multiple times and started fine each time. Verified spray arm movement. Let unit run for 10 minutes intermittently opening door and closing to restart, operated without fail."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Westfield, MA 01085
Mike K.
Job Details: 11/14/2023
"Cs says new motor is loud. Ran diagnostic cycle and ran fine with no issues. Unit does sound louder then normal but also does not have toe plate with insulation installed. There is also a fair amount of suds in unit which would cause motor to run louder. Sound was same after running multiple times to remove excess soap build up, does not seem excessive just not blocked by insulation.Drain pump runs fine with no grinding.F9e4, F7e1,f9e1, f9e3 errors in history, cleared.The display is missing segments so will order display, insulation and toe plate.Console showing out of stock, office to contact cs when part comes in to schedule return; ordrng 1 W11416459 (Console) and 1 W11545318 (Toe plate) and 1 W11573700 (Shield) and 1 W11573704 (Shield) and 1 W11550992 (Toe panel) and 1 W11410062 (Control)"
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Enfield, CT 06082
Gary V.
Job Details: 11/14/2023
"Inspected and found multiple problems, open thermal fuse, drum supports and belt broken and worn out, heater broken and motor run relay on main acu broken, main acu showing nla."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVB05
Near Enfield, CT 06082
Gary V.
Job Details: 11/14/2023
"Installed parts listed and cycled back on, please allow 12-24 hours for temps to regulate."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Westfield, MA 01085
Mike K.
Job Details: 11/14/2023
"Lights come on but will not start, blinking sense. Broken door switch, verified heating.Replaced switch and operating properly; used 1 WPW10569603 (DOOR SWITCH) from stock"
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Springfield, MA 01108
Roger R.
Job Details: 11/14/2023
Installed new main control and checked. Ok heating properly and not broiler stuck on.
We serviced a
BOSCH OVEN
Model HBN5650UC/09
Near West Hartford, CT 06117
Chuck M.
Job Details: 11/14/2023
Customer complaint is that double wall oven is not turning on. Removed oven and checked voltage at terminal block and no voltage is present. Electrical issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Hartford, CT 06112
Chuck M.
Job Details: 11/14/2023
Customer complaint was thank water was not dispensing and ice maker was not working. Inspected and found water dispensing properly and a full container of ice. Unit is working properly.
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Chaplin, CT 06235
Amanda R.
Job Details: 11/14/2023
Complaint clothes came out very wet showed customer how to put on drain and spin if happens again went over soap amount had customer load washer overloading occurring explanined loosely thrown in up to double dotted lines started bulky cycle finished normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near West Hartford, CT 06107
Chuck M.
Job Details: 11/14/2023
Customer complaint is that dispenser would drip a few drops sometimes after getting water. Advised customer to hold cup to dispenser for a second after getting water. Customer complaint is that water comes out too slow. Inspected and found tap was not open all the way. Tested and water comes out better. ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/14/2023
Checked and found noise coming from lint chute vibrating. Lint chute was not stamped correctly. Ordering chute. Checked part availability and scheduled return for 11/17 am; ordrng 1 W11117429 (Chute)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/14/2023
"Removed and replaced freezer door. Used heat gun to mold gasket and ensure proper seal. Tested,door sealing and operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/14/2023
"Tested and ran diagnostics. Found E5 ice maker thermistor error, ice mold frozen. Ran test 57, ice maker would not complete cycle. Tested valve, operating properly. Ordering ice maker and heater. Checked part availability, ice maker on b/o. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11087201 (Heater)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/14/2023
"Replaced wave guide covers, interlock, magnetron and inverter. Reassembled, tested, still blowing fuse. Attempted to call tech line from home, very weak signal and no connection. Believe cavity was damaged when original magnetron shorted and melted.Called tech line later in the day spoke to Andrew SR#7737694278. Told him I had talked to Brandon before who insisted that it was with the interlock. Updated him on everything that has been done and all parts that have been replaced. He said he has the same suspicion as me about what is going on. He wants pictures of the outside of wave guide.; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Monroe, NC 28110
Jeff L.
Job Details: 11/14/2023
Replaced drain pump tested unit ran and checked OKCall complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/14/2023
"Complaint F6 E3 wash machine making Extremely loud noise when theres one minute left on the wash machine only time. I found rotor bolt had come off. I found rotor. Splines are stripped out and so is slider. Clutch spines stripped out as well. I found F6 E3 error code in diagnostics history, lost communications between user interface and motor control, I am ordering for parts to fix error code and noise complaint. No oil leaking from gearcase no excessive slide motion from gearcase found at this time Office to call customer when parts come in.; ordrng 1 W10915701 (Rotor) and 1 W10734521 (Clutch) and 1 W11478526 (Ui) and 1 W11419171 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Ware, MA 01082
Chris B.
Job Details: 11/14/2023
Replaced tub and all parts. Ran diagnostic test and dishwasher running normal. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Warren, MA 01083
Chris B.
Job Details: 11/14/2023
Replaced all parts and unit running normal. No leaks detected.
We serviced a
GE REFRIGERATOR
Model CFE28TSHDSS
Near South Hadley, MA 01075
Chris B.
Job Details: 11/14/2023
Complain that the unit is trickling water from the dispenser. Found water tri inlet valve not working properly. Will order both parts for a return visit.; ordrng 1 WR55X11128 (Water Valve) and 1 WR57X10102 (Tri Water Valve)
We serviced a
MAYTAG WASHER
Model MVWC215EW1
Near Holyoke, MA 01040
Chris B.
Job Details: 11/14/2023
Complaint that the unit will not start. Found unit needed to cancel out and did a hard reset just in case. Unit working normal no issues found running two diagnostic cycles. Collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Chicopee, MA 01020
Chris B.
Job Details: 11/14/2023
Replaced panel and dryer running normal.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2.
Near Westfield, MA 01085
Chris B.
Job Details: 11/14/2023
Complaint that the unit is not turning on on the oven side. Found no voltage to the igniter. ; ordrng 1 W11524031 (Igniter) and 1 W11162730 (Spark Control Board)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Mansfield, CT 06268
Amanda R.
Job Details: 11/14/2023
Replaced left side panel tested sounds normal
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS1
Near Vernon, CT 06066
Amanda R.
Job Details: 11/14/2023
The clip w11268661 whirlpool sent dosent fix the issue did explain that the bowls have to face a certain way when being loaded
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Manchester, CT 06042
Amanda R.
Job Details: 11/14/2023
Jeremy fixed refrigerator yesterday when he was there for her dryer the water filter wasnt installed correctly
We serviced a
WHIRLPOOL DRYER
Model WED7120HC2
Near Newington, CT 06111
Chuck M.
Job Details: 11/14/2023
Customer complaint is that dryer trips breaker. Randomly. Ran dryer on regular normal and dryer did sensing and went to cool down because dryer did not have a load in it. Ran timed dry and dryer ran and heated properly. After discussing with customer. Symptoms are that console glitches. Ordered console. ; ordrng 1 W11626080 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ04
Near Newington, CT 06111
Chuck M.
Job Details: 11/14/2023
"Installed evaporator fan motor, damper and air tower insulation. Advised customer to allow time for unit to stabilize and reach proper temperature."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/14/2023
"Complaint wash machine. Sounds like its gonna go through the wall. I found suspension rods are shot and drive belt is squealing, slipping stretched. Unit will needs new suspension rods in a drive belt to fix. No additional issues found. I found F035 only code in history. Everything else is working fine. no transmission issues found either customer declined repair today. Hass to discuss cost with another person."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/14/2023
"I replaced main control panel, wiring harness. I performed a control board calibration procedure per text sheet. No additional issues found everything is working with no leaks as of right now.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/14/2023
Installed new basket and bolt. Unit is in garage and unable to be tested. All functions check ok.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/14/2023
No problem found with unit at this time. Language barrier between tech and customer. Heated unit to 350 and verified proper operation. All functions check ok. Customer will need to gather more information about issue before repairs can be made.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/14/2023
"Unable to duplicate complaint at this time. Unit is heating properly and has good airflow, customer states that was originally blowing breaker when in use. Has had electrician replace breaker. Unit working as designed at this time. Cycled through both timed dry and sensor dry. Both heating properly. App functions check ok at this time."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/14/2023
Found convection element hanging down and support broken. Order and replace support. ; ordrng 1 W10909479 (Support)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/14/2023
Unable to verify complaint at this time. Checked temps and verified proper temps. Customer complaint is that veggies and fruits are freezing. Heard damper making loud grinding noises during operation. Replaced damper. All functions check ok. Instructed customer on proper loading and use of machine. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 11/14/2023
"Checked over unit due to machine had started to leak water from left side of door again, ran machine thew a wash cycle and found unit had been leaking on left side of machine could see the water stains, pulled unit forward and used clear dishwasher door ran unit on a heavy cycle and could not see any issue with water spraying wrong or leaking, removed door and reinstalled unit ran another heavy cycle and no leaking could not duplicate issue. Customer advised me they do not want unit due to leaking and did not want me coming back its parts or there anymore agreed with customer unit should be replaced with new machine advised may have to call customer service if unhappy plz send another opinion I could not get unit to leak wile there"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 11/14/2023
"Checked over unit and found console normal and sanitize wash cycle not operating console would only let u select two settings and not the rest, removed console and checked over found everything looked good unplugged and reset tested again and now console is allowing all selections. Checked voltage to machine and unit is getting 120v and staying, checked harness and could not find any issue I could see. Will order new updated control kit, console and harness parts special order advised when in we would call for return visit ; ordrng 1 W11629915 (Control kit) and 1 W11662348 (Harness main) and 1 W11622500 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Prospect, CT 06712
Jimmy R.
Job Details: 11/14/2023
"Checked over unit and ran a diagnostics cycle checked for errors and found no codes stored in unit, customer advised me unit would start to agitate bf filling up with water wearing there clothes out advised customer all unit will fill sense and start to agitate this is normal operation and Cannot be changed. Ran machine threw a calibration to reset cntrl and unit is functioning as designed advised not much we can do unit is filling normally and operating to proper specs customer stated scrub brush was broken and leaking out will order new one ; ordrng 1 W11416456 (Scrub brush)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Westfield, MA 01085
Mike K.
Job Details: 11/14/2023
"Replaced control and actuator, found wire broken to drain pump, attempted to splice as two wire into common connection, but second wire also broke. Ordering main harness and capacitor, drain pump was replaced as well.; rqstng P&A on 1 W11545744 (Harness) and 1 W11428524 (Capacitor), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11399437 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/14/2023
"Complaint, spray arm will not spin unit fills with water, not washing dishes. I found f4E3 error code and F7e1 I found motor has failed. I replaced motor assembly tested operations heater is now working properly and so is wash motor. No additional issues. Found unit now operating normally."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 11/14/2023
Complaint unit leaking from underneath left-hand corner. I found no cracks in tub no additional issues creating or Causing A leak. Customer was washing a bulky load of towels with fabric softener on at the time. I tested operation and got unit to re-create the same conditions unit leaking from fabric softener dispenser during an out of balance load. No leaks during normal operation. I filled tub completely full of water during a clean cycle only way on the specific model to fill the tub. No leaking found from valve assemblies or anywhere else.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/14/2023
"Found knocking coming gearcase. Customer provided video evidence of noises. Heard noise. Order and replace gearcase. ; ordrng 1 W11449841 (Gearcase), dspstn on spec-tagged invntry: 1 W10734521 SLIDER"