Service History 80 - Advantage Appliance Repair

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS00

Near Pomfret, CT 06259

Amanda R.

Job Details: 06/25/2024

Complaint that for three days the front two burners wouldnt light could smell gas and was sparking today working normally

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Eastford, CT 06242

Amanda R.

Job Details: 06/25/2024

Complaint that white line that advances on Ui wasnt working and unit filled basket excessively didnt overflow replaced control

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/25/2024

Was able to get customers wife to pair unit to Wi-Fi and app and do the software update on device. No further issues found with dryer today no error codes in fault history either.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Huntersville, NC 28078

Ryan S.

Job Details: 06/25/2024

"Came to install parts ordered by previous Tech . Upon arrival found that model and serial number were different model and serial number on ticket. Model number was completely different and serial number had a six instead of eight at the end. parts that were ordered were not for model number of refrigerator being worked on, but were for model number that was originally on ticket. ordering compressor ,filter drier and locking parts . coupler valve and keeping gasket for return call. Informed customer Office will call when parts come in to schedule Return call. ; ordrng 1 W11574734 (Compressor) and 1 W11109499 (Drier) and 1 W11504445 (Drier lokring a) and 1 W11504447 (Drier longing b) and 1 W11504431 (Compressor lokring a) and 1 W11504415 (Compressor lokring b) and 1 W11506621 (Compressor lokring c) and 1 W11506635 (Coupler valve) and 1 2xtimeframe (2xtimeframe)"

We serviced a

KITCHENAID OVEN

Model KFDC558JSS01

Near Stanley, NC 28164

Ryan S.

Job Details: 06/25/2024

"Customer complain, left smaller oven not heating properly. Well get warm but will not get up to temperature and takes too long to get up to temperature when it does. Ran bake and found bake not element coming on, and found broil element is coming home. Check that control and found relay is sending voltage to bake element needs new. Bake element all left side oven. Customer office will call when comes in.; ordrng 1 W11045324 (Left oven bake element)"

We serviced a

GENERAL ELECTRIC WASHER

Model GTW465ASN2WW

Near Stanley, NC 28164

Ryan S.

Job Details: 06/25/2024

Return to install water valve ordered. Installed water valve and both hot and cold valves working now verified proper operation.

We serviced a

FRIGIDAIRE UPRIGHT FREEZER

Model PLFU1778ES2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/25/2024

"Tested unit and found freezer making a rattling noise and it would get louder then stop then make noise again, traced noise and found coming from condenser fan and motor bracket. Found fan rattling adjusted to stop noise found fan blade had moved forward on shaft adjusted fan to sit properly checked noise and unit is now running normally advise customer on unit has no legs and if adding some shims to back of machine this will bring it forward and help from sitting on the frame and stop noise. Advised he may need to replace fan and fan motor due to vibrating and off balance quoted and the6 will let us know on repair"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/25/2024

"Icemaker getting e5 error code. Conducted harvest and fill test each passed. Replaced icemaker and set to recommended temps please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11482383 VALVE , used 1 W11658802 (ICE MAKER) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP2468UD2A

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/25/2024

"Dishwasher end cycle not working needs new controls. The top of the tub is wrapped and sagging down and upper wash arm hits dishes. Additional ports may be necessary after swapping all parts from old tub to new. ; rqstng P&A on 1 5304518987 (Tub) and 1 5304517594 (Comtrol), ordrng 1 5304517587 (Sw assy), rqstng P&A on 2 Xtratime (Xtra time)s"

We serviced a

WHIRLPOOL DISHWASHER

Model Mdb4949skz0

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 06/25/2024

"Water not filling motor keeps running and very hot. Element need to be upgraded. Installed new heater and motor sump assy ran self test all checks ok. Please charge heater to Special Project code S17304; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR , used 1 W11537778 (HEATER W/NUTS) from stock"

We serviced a

LG REFRIGERATOR

Model LFX25991ST06

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 06/25/2024

Both sections not cooling. Compressor and fans running. Compressor drawing .6 amps. No frost pattern not blowing cold needs new compressor and system leak checked with nitrogen. Quoted customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near East Hartford, CT 06118

Jeremy B.

Job Details: 06/25/2024

"Customers complaint is the side of the refrigerator getting hot. Inspected fridge and all checks ok. This model has a skin condenser. The right side fresh food door has a dent. ; rqstng P&A on 1 W11477021 (Door), ordrng 1 W11178521 (Badge)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near East Hartford, CT 06108

Jeremy B.

Job Details: 06/25/2024

Installed new water inlet and its still leaking. Customer has high water pressure turned valve down so water enters with less pressure all checks ok.

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near East Hartford, CT 06108

Jeremy B.

Job Details: 06/25/2024

Installed new motor and tested dryer now heating and tumbling properly.

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Chaplin, CT 06235

Amanda R.

Job Details: 06/25/2024

Replaced console and control customer said it has been working normally

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/25/2024

"Complaint heavy grinding noise wont wash wont do anything but flash now. I found error codes F7 e5 error shifter fault rotorF7 e6 motor unable to spin open winding Noise coming from unit when trying to go into spin. Replaced hub and did not fix noise. Found that gear in transmission is rubbing against outside of transmission. Need transmission, clutch kit, belt, and actuator. Also found that drain pan is rubbing against motor cover. ; ordrng 1 W11454738 (Gearcase) and 1 W11213879 (Belt) and 1 W11212745 (Actuator) and 1 W10721967 (Clutch kit) and 1 W11222082 (Motor), used 1 W10324651 (HUB) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/25/2024

"Water still in unit on arrival. Managed to get drain pump to come on so unit would drain. Found short in harness and replaced harness. Replaced drain pump, rotor, slider and tested unit. Calibrated unit and all components tested ok.; used 1 W10876600 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near West Springfield, MA 01089

Mike K.

Job Details: 06/25/2024

"Unit is under 1yr wp warranty per service bench. Complaint that unit had stopped mid cycle and since has been spinning too fast, not stopping cycles. Worked fine for her but n quick wash.No errors in history. Ran diagnostic cycle and completed fine.Stopping mid cycle would be normal if unbalanced load. With no error codes and running tests fine, cannot duplicate other complaint or find source if unit in error, but unit not stopping at end of cycle would likely be main control board.Unit an normal cycle through fill and into wash fine. Ran drain and spin cycle and operating fine.Suspension good, lower assembly inspection all looks good.Being under warranty offered to order main control for intermittent issue, but after hearing how unit works and what things could stop cycle and not errors or issues found, cs will use as is and monitor.; schdld next appmnt for 7/1 MON AM"

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5501SR/AA

Near Springfield, MA 01128

Gary V.

Job Details: 06/25/2024

"Inspected and found drip still coming from ice box, didnt detect any ice or water in ice box anywhere, installed new auger drain tube, but this is probably a cabinet water leak from somewhere thats undetectable."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Wilbraham, MA 01095

Gary V.

Job Details: 06/25/2024

"Inspected and found ui panel not responding, measured 12v at ui terminal, quoted for ui panel replacement and she will call."

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Holyoke, MA 01040

Gary V.

Job Details: 06/25/2024

"Inspected and found motor humming and belt and blower needs to be replaced also, quoted and he will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM04

Near Holyoke, MA 01040

Gary V.

Job Details: 06/25/2024

"Inspected and found freezer door sagging and missing a shim, installed new shim and adjusted door, tested fine.; used 1 WP488881 (WASHER) from stock"

We serviced a

FRIGIDAIRE RANGE

Model GCRE3060ADFD

Near West Hartford, CT 06117

Ruben C.

Job Details: 06/25/2024

Checked unit buttons on control are not all responding and temp is off in oven ordering control and sensor; rqstng P&A on 1 316490000 (Sensor) and 1 5304523298 (Range control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBB01

Near West Springfield, MA 01089

Mike K.

Job Details: 06/25/2024

"Not making ice after cs replaced filter. Flow is still low, not consistent. Found kinked water line behind unit, corrected and flow is good. Cycled icemaker, but was jammed, cleared and ran three harvest cycles didnt call for water.Quoted for icemaker.. approved. Replaced and icemaker cycled properly. Cs to monitor ; used 1 W10884390 (ICE MAKER) from stock"

We serviced a

GE REFRIGERATOR

Model GSL25JFXNLB

Near West Springfield, MA 01089

Mike K.

Job Details: 06/25/2024

Replaced defrost thermostat and heater. Steamed clear evap and good air flow to rf section. Cs to monitor. Will still need to see control cycle defrost and regular operation.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW0

Near Franklin, MA 02038

Aimee Z.

Job Details: 06/25/2024

Found vent clear and flame good. Not always lighting the coils and igniter Good Needs gas valve complete

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model CET9100GQ0

Near South Windsor, CT 06074

Jeremy B.

Job Details: 06/25/2024

Bellow came off and got twisted. Found shocks damaged and tub sitting crooked. Needs new shocks and bellow connected at front and tested for further problems. ; ordrng 4 W10822553 (Shocks)s

We serviced a

LG WASHER

Model WM3370HWA

Near Millis, MA 02054

Aimee Z.

Job Details: 06/25/2024

Stator b to yellow 110hmsB to red 13Y to red 12Stator is good Hall sensorNo ohms from control to hall sensor Needs control and hall sensorCust buying new 10 years

We serviced a

LG WASHER

Model WT5101HW

Near Sharon, MA 02067

Aimee Z.

Job Details: 06/25/2024

"Found the bolt off bottom, tightened and tested with towels Till noise needs Gearcase noisyCust buying new"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near West Hartford, CT 06107

Ruben C.

Job Details: 06/25/2024

Installed motor but blade was not ordered needs blade worn charging for part not labor left evap cover off and drawer in freezer cust cust was ok said to leave them out ; ordrng 1 WP2169142 (Fan blade)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV09

Near Hartford, CT 06106

Ruben C.

Job Details: 06/25/2024

7739303359 called techline unit was harvesting but not getting water found harness on ice maker water valve was not all the way in reinstalled water started flowing cust will observe

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Hartford, CT 06105

Ruben C.

Job Details: 06/25/2024

Replaced basket still off center tried to adjust lock nut on tight no change ordering gearcase locknut and basket ; ordrng 1 W11449841 (Gearcase) and 1 W11551646 (Lock nut) and 1 W11178227 (Basket)

We serviced a

SAMSUNG RANGE

Model NX60A6311S/AA

Near Bloomfield, CT 06002

Ruben C.

Job Details: 06/25/2024

Checked unit found ignitor not pulling enough amp no ignition replaced ignitor tested operation normal; used 1 12400035 (Ignitor) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RF23A9675AP/AA

Near Simsbury, CT 06070

Ruben C.

Job Details: 06/25/2024

Checked unit found unit leaking from filter housing ordering housing assembly; rqstng P&A on 1 Da97-21797a (Housing)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Windsor, CT 06095

Ruben C.

Job Details: 06/25/2024

Checked unit could not duplicate sound left motor with customer have advised cust to take video with audio; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA00

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/25/2024

Complaint ice isnt being made as good as it should be. On arrival ice was in the bin bin was full of ice. Tested unit to see if ice was being made properly found . Everything seemed to check out fine on unit no error codes in diagnostics. Ice was proper thickness and grid cut out ice just fine. Creating dripping while cutting ice. I suspect if customer has intermittent issue will need water level sensor pump assembly. And hot gas valve solonoid

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/25/2024

"Complaint fridge side not cooling but freezer is. Customer needs defrost system. Heater is not coming on causing fan not to circulate. Need heater, control, evap fan, themistor. Unit will need to be defrosted prior to arrival. ; rqstng P&A on 1 W11645127 (Diffuser) and 1 WPW10384183 (Themistor) and 1 WP2169142 (Fan blade) and 1 W11559968 (Fan motor) and 1 W11650660 (Heater)"

We serviced a

KENMORE REFRIGERATOR BOT

Model 795.74043.411

Near West Hartford, CT 06119

Ruben C.

Job Details: 06/25/2024

Checked unit comp is operating no cooling at all would need sealed system work with comp gave cust estimate on comp cust already paid service

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LPS00

Near West Hartford, CT 06107

Ruben C.

Job Details: 06/25/2024

Checked unit found touch panel locks intermitently if unit is unplugged then works again unit is not on gif I ordering control and door ; ordrng 1 W11643093 (Door stainleess) and 1 W11646740 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS3

Near Agawam, MA 01001

Mike K.

Job Details: 06/25/2024

"Complaint was of ice drawer not sliding out, as has been a continuos complaint back to 2021. on 5/20 This year I had steamed out a clogged evap tray. Possible additional steam had tray damp and then froze, no grease on rails. Steamed rail to remove, dried and added some silicone grease to rail. Operating fine. No additional labor charge. Collected for service call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Granby, CT 06035

Mike K.

Job Details: 06/25/2024

"Unit is under 1yr wp warranty per receipt, took photo.Parts not ordered for this visit from previous diagnosis. Stopped at call and got photo of receipt and ordered evap cover , control and 2x time; ordrng 1 W11610999 (Evap cover) and 1 W11664342 (Control) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL OVEN

Model WOED3030LS01

Near Charlotte, NC 28214

Robert A.

Job Details: 06/25/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Charlotte, NC 28216

Ryan S.

Job Details: 06/25/2024

Came to install parts ordered by previous Tech installed new compressor and pushed 200 nitrogen no leaks detected. Pulled vacuum 20 minutes steady pushed 53g r600a . inspected the evaporator had full frost pattern. Informed customer to give 24 hours for proper 48 for ice.; used 1 R600A (R600A 14.8 OZ) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Manchester, CT 06042

Jeremy B.

Job Details: 06/25/2024

Installed all new pets and tested microwave now heating and not making abnormal noise.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 06/25/2024

Arrived and washer was unplugged. Plugged in and drain pump keeps running and panel not powering on. Canceled pump and checked pressure hose and its was kinked at the end. Cut off kink and reattached to tub ran calibration on control and all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Webster, MA 01570

Chris B.

Job Details: 06/25/2024

"Complaint that the IM is not cycling now. Ran IM diagnostic test. Found that at half way through the cycle it started to jitter and needed a bit of a turn to get it going again. Will order IM and to will return again.; rqstng P&A on 1 W11556926 (Ice Maker Kit), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Springfield, MA 01109

Gary V.

Job Details: 06/25/2024

"Inspected and found improper voltage coming out of power supply outlet, and informed customer about problem. She said she had electrician come out, but still not working, customer refusing to pay trip fee. Send bill."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/24/2024

I replaced water inlet valve and fabric Sofner dispenser I tested operation by performing a quick wash and in diagnostics. No leaking no further issues found if customer calls back for leaking customer needs to have house water pressure checked I suspect hi water pressure issue present.

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW0

Near Suffield, CT 06093

Gary V.

Job Details: 06/24/2024

"Inspected and found fault for door latch and ui panel is switching from cycle to another cycle on its own, will submit estimate and call.; rqstng P&A on 1 WPW10443885 (Door latch), ordrng 1 W10911042 (Ui panel)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Longmeadow, MA 01106

Gary V.

Job Details: 06/24/2024

"Inspected and found air damper making rattling noise, replaced with new air damper and cycled. Tested fine.; used 1 WPW10594329 (DAMPER CNTRL) from stock"

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Plainville, MA 02762

Aimee Z.

Job Details: 06/24/2024

"Cust stated heard a thump noise , continuouslyDid a tuneup and tested Advised Cust needs vent hose replaced filled with lint; rqstng P&A on 1 4392065 (Repairs)"

We serviced a

WHIRLPOOL WASHER

Model ETW4400XQ0

Near Springfield, MA 01104

Chris B.

Job Details: 06/24/2024

Complaint that the washer is not draining correctly. Found debris in the drain pump. Removed debris and unit working properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Blacksburg, SC 29702

Mitch H.

Job Details: 06/24/2024

"Entered diagnostics. No stored error codes. Ran component tests for spin and agitate, no issues found. Ran DLMS calibration. Exited diagnostics. Customer put towels in and started cycle. Allowed washer to fill and begin agitating. Washer operating as designed. Customer was concerned about sound washer makes as wash plate changes direction. Explained that all these are normal operating sounds and that washer is operating properly. Customer is used to sounds from older washer. Explained that newer machines make entirely different sounds. I-n-I now fulfilled."

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Charlotte, NC 28277

Jonathan J.

Job Details: 06/24/2024

Complaint touch screen light intermittently working not drying I found diverter leaking error multiple times unit will need sump motor and touch screen to fix. F6 e1 Low water. f6 e3. Suds in/air in pumpf9 e1 Diverter F6 e4 float switch open suds is openerror codes complaint was that units light isnt coming on when cycle is finished and it is not heating correctly

We serviced a

MAYTAG WASHER

Model MVWB766FW0

Near Matthews, NC 28105

Jonathan J.

Job Details: 06/24/2024

Complaint was no power on touch panel. Could not get unit to come on when trying to put unit in diagnostics. Removed ui to find that capacitor had failed. Need to replace ui. Also checked out under unit for any leaks or any other problems and unit checked out fine. Need to finish full diagnostic when new ui and control is installed.; ordrng 1 W11611438 (Control) and 1 W10919546 (Ui)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/24/2024

"Tested and ran diagnostics. Found an F7E3 basket engagement error. Found actuator bad. Removed and replaced actuator. Tested, washer now operating properly. Used 1-W10913953 actuator from t/s.; used 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Watertown, CT 06795

Jimmy R.

Job Details: 06/24/2024

"Checked over unit and found water leaking from machine found water leaking from fill hoses due to rusted and ready to break. Replaced hoses and ran unit threw a calibration cycle, Checked all operations and unit is now working to specs ; used 1 8212487RP (HOSE KIT 5' BRAIDED) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Charlotte, NC 28216

Robert A.

Job Details: 06/24/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Gastonia, NC 28052

Ryan S.

Job Details: 06/24/2024

Customer complained of noise while running inspected and found blower wheel was cracked. Could not remove blower wheel from motor without damaging motor ordering motor and blower wheel scheduled. Return call for Thursday 6-27-24 pm ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Mount Holly, NC 28120

Ryan S.

Job Details: 06/24/2024

Customer complained of no heat inspected unit and found heating element. Open short cord repair replaced element from truck stock and collected labor and part cost via card total was $319.92. Proper operation after installing parts.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH1

Near Canton, CT 06019

Ruben C.

Job Details: 06/24/2024

Checked unit found water in drain tray cust had upper rack in low position cust thinks might have been tall dish ran cycle did not get any leaks unit working normally

We serviced a

WHIRLPOOL DRYER

Model LGR7646EQ2

Near West Springfield, MA 01089

Mike K.

Job Details: 06/24/2024

"Unit stopped mid cycle, then would not start. Thinks something climbed into vent. Could smell it immediately. Removed hamster jammed in blower wheel. Unit working fine."

We serviced a

SAMSUNG DRYER

Model DV45H6300GG/A3

Near West Springfield, MA 01089

Mike K.

Job Details: 06/24/2024

"Replaced gas valve and igniter and unit not igniting. Verified has is on ands there is gas pressure there.Thermostat, overload, flame sensor test with connectivity, thermistor at 9.7 k. Unit clicks , igniter cones on, clicks again and igniter goes off but no gas, not lighting.120vac at blue and yellow on three connector solenoid, 120 brown and white on two wire solenoid. Verified gas is at connector to gas valve. Igniter stays on if jumped flame sensor, but does not light.Called tech line and went through tests, their determination is faulty safety valve, or gas line pressure and advised to replace valve and have gas pressure checked if issue after that as Samsung did not have any other solutions.Office to contact cs when parts come in to schedule return.; ordrng 1 DC62-00201A (Gas valve)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28N9780SR/AA 06

Near Ludlow, MA 01056

Mike K.

Job Details: 06/24/2024

"All sections are warm, above room temp service n freezer areas, compressor is running hot. Unit is in spot that cannot just be rolled out to access, rear, needs to be slid to side around island. Took photos and moved minimum necessary to get behind unit. This is same as unit was running before last repair. No leaks found at serviced joints.Sealed system repair requiredWould order both evaporators and compressor as either leak or restriction. Cs does not want repaired and wants replaced. She is attempting to do that through PC Richards. Set up as sealed system repair.I would suggest If repair goes forward for cs to move unit out as she is complaining about some marks from unit being moved repetitively (being moved with sliders, but has to go sideways and is a tight fit) she understands her kitchen does not allow for unit to be moved it normally would be.; rqstng P&A on 1 NC1MV90ALP/E01 (Compressor) and 1 DA62-04309A (Drier) and 1 DA96-00987D (Evaporator fr) and 1 DA96-01021E (Freezer evaporator 2) and 1 DA96-01140B (Refrigerator evaporator) and 1 DA62-04617B (Refrigerant valve)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Watertown, CT 06795

Jimmy R.

Job Details: 06/24/2024

"Tested unit and found machine would not spin or run a wash checked for errors and found F7e1 basket speed fault f8e1 long fill F7e6 motor fault F0e5 off balance load, ran a self test and found unit filling with very little water found cold water not hooked up to machine causing it to shut down and never complete a wash cycle, connected water to cold inlet and recalibrated unit machine now filling and washing to specs"

We serviced a

FRIGIDAIRE RANGE

Model FFGF3053LSJ

Near Enfield, CT 06082

Gary V.

Job Details: 06/24/2024

"Inspected and found bake igniter worn out, and interior of oven cavity packed with black soot. Customer not going to repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Longmeadow, MA 01106

Gary V.

Job Details: 06/24/2024

"Sr#7739257284, replaced evap and compressor and new filter drier, attempted vacuum and didnt go into vacuum, pulled off filter drier and black sludge came out of filter drier, unit has been contaminated and capillary tube is plugged up. Unit deemed irreparable by manufacturer.; used 1 WPW10143759 (FILTER DRIER UV) from stock"

We serviced a

MAYTAG WASHER

Model WTW5100HC1

Near Enfield, CT 06082

Gary V.

Job Details: 06/24/2024

"Inspected and found f7e1, and f7e2 faults, motor and tachometer,, attempted to replace actuator and still faulting, found wire harness dangling loose under unit, probable broken harness, will submit estimate and call for return date.; rqstng P&A on 1 W11591637 (Wire harness) and 1 W11283592 (Motor) and 1 W11543996 (Main acu), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ01

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 06/24/2024

Found water line kinked causing no flow. Pulled refrigerator out and water now flowing.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near Ware, MA 01082

Chris B.

Job Details: 06/24/2024

Complaint that the freezer side is icing up. Found bad gasket not holding to the door. Tried heating the part and still didnt hold to the door. Will order new gasket. ; ordrng 1 W11229610 (Freezer Gasket)

We serviced a

WHIRLPOOL RANGE

Model Wfes3330rw0

Near Ludlow, MA 01056

Chris B.

Job Details: 06/24/2024

Replaced the part and burner working properly. ; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ3

Near Matthews, NC 28105

Jonathan J.

Job Details: 06/24/2024

Complaint oven making loud noise any time convection fan or air fryer function is used. I found convection fan motor is not centered unit has been declared non repairable by Whirlpool Tech-Line file number 7739361989 file number

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dallas, NC 28034

Ryan S.

Job Details: 06/24/2024

Customer complained unit overfilled and wouldnt drain. Ran unit in service mode and all functions working in service mode. Ran quick wash and filled up too much and about overfilled. Checked pressure hose and pressure hose was hooked up properly and no holes in pressure hose needs new control board due to faulty pressure sensor. customer office will call after job is authorized and parts come in.; ordrng 1 W11170319 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 06/24/2024

"Complaint evaporator making loud grinding noise. Noise increases when freezer door is opened. Noise comes and goes throughout the week. I found evaporator was frozen over unit. We will need a defrost heater, evaporator evaporator fan motor and control board technical service pointer to fix. No further issues foundwith refrigerator at this time; ordrng 1 W11546690 (Control) and 1 W11650661 (Heater) and 1 WP2169142 (Fan) and 1 WP2315549 (Fan mtr) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Stanley, NC 28164

Ryan S.

Job Details: 06/24/2024

"Customer complained unit icemaker will not produce ice upon arrival found icemaker had ice in it, but would not cycled press test button on bottom of icemaker, but unit was not cycle. Replaced icemaker from pre-ID truck stock ran test with button on bottom of icemaker, icemaker, cycled and filled with water verified proper operation of unit.; used 1 W11700250 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near York, SC 29745

Mitch H.

Job Details: 06/24/2024

"Customer had dishwasher pulled out. Removed and replaced inlet assembly. Reattached hoses. Tested dishwasher, filling, washing and draining properly with no leaks."

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Clover, SC 29710

Mitch H.

Job Details: 06/24/2024

"Tested and ran diagnostics. Found F6E3 control error and F7E4 basket engagement error. Washer needs control and slider. Quoted customer for repair. Customer approved. Checked part availability and scheduled return for 6/25 AM. Collected full amount on cc.; ordrng 1 W11419171 (Control), used 1 W10734521 (Slider) from stock"

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/SS

Near York, SC 29745

Mitch H.

Job Details: 06/24/2024

Checked and found that dishwasher has an insect infestation. Likely the cause of board failure. Advised customer of situation. No service performed or parts ordered.

We serviced a

GE WASHER

Model GHW9400PW0

Near Denver, NC 28037

Ryan S.

Job Details: 06/24/2024

"Customer complained unit stopped and chunks of plastic were coming out of front. Inspected unit and found inner basket is off-center when spinning. Found inner basket was grinding front portal of outer tub. Unit needs new in tub/spider gear new outer tub front and rear and new tub seal found in tub/spider gear no longer available Called Lisa to confirm. Informed customer unit is non-repairable , That are needed cannot be ordered . informed customer someone from his warranty company will be reaching out to him in the near future to resolve the matter. ; rqstng P&A on 1 WPW10269756 (Spider gear/ inner tub) and 1 W10772607 (Outer tub front) and 1 W10772618 (Outer tub rear) and 1 WP8181673 (Tub gasket)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 06/24/2024

"Pulled error codes found f0e5 out of balanceFound hub stripped out inspection of the splines on gear case are good took photosCleaned splines with soft wire brush.And replace hub , spin basket is wobbling againCalled tech line spoke to SteveSpoke to Steve said unless Gearcase or hub was faulty Explained there been 2 tubs 2 Gearcase sand many hubsSteve said unless the Gearcase was rusty or a faulty partCust over loading washer and dont install any more partsSr 7739362410.Advised Cust to call her contract company if have problem.; used 1 W10528947 (Hub) from stock"

We serviced a

SAMSUNG DRYER

Model DVE45T3400P

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 06/24/2024

He error couldnt get into diagnostics Need to replace control and thirmistor Dryer over heating ; rqstng P&A on 1 DC32-00007A (Thirmistor) and 1 DC92-02633A (Control)

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Plainville, MA 02762

Aimee Z.

Job Details: 06/24/2024

"Cust stated heard a thump noise , continuouslyDid a tuneup and tested Advised Cust needs vent hose replaced filled with lint; rqstng P&A on 1 4392065 (Repairs)"

We serviced a

WHIRLPOOL MICROWAVE

Model KMBD104GSS01

Near Iron Station, NC 28080

Ryan S.

Job Details: 06/24/2024

Turned to install parts ordered by previous tech. Install new magnetron. Ran unit with cup of water test verified proper operation. Customer had already paid total bill. diode part number W1125-6462 (cost $29.99) is the only part not listed in receipt/ticket . Magnatron part number W10278022 was installed today.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Chicopee, MA 01020

Chris B.

Job Details: 06/24/2024

Complaint that the dryer is not turning. Found bad motor and needs the whole repair kit. Quote parts and labor. Customer will think about it. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXXF02

Near Chicopee, MA 01020

Chris B.

Job Details: 06/24/2024

Complaint that the water dispenser is flowing slow. Used bypass cap and found good flow without the water filter. Bad filter. Customer replaced filter and now its working normal.

We serviced a

MAYTAG REFRIGERATOR

Model MFT2976AEM00

Near Southington, CT 06489

Jimmy R.

Job Details: 06/24/2024

"Checked over unit and found fridge not cooling found both sections warm and not pushing cold air, checked compressor and found running but not pumping Freon. Ran unit threw a diagnostics and placed into step 4 finding that 3way coil valve was not operating, removed valve and reset coil the unit went to home position and released. Ran compressor and unit is now pumping and working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW8600YW0

Near Simsbury, CT 06081

Ruben C.

Job Details: 06/24/2024

Checked unit found control not going nit test mode not spinning stator only agitates control is no longer available

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Bloomfield, CT 06002

Ruben C.

Job Details: 06/24/2024

Checked unit found door hinge not adjusted adjusted hinge tested operation normal cust is ok with door handles even

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Avon, CT 06001

Ruben C.

Job Details: 06/24/2024

Replaced ice maker tested operation normal cust will observe for ice production

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Meriden, CT 06451

Jimmy R.

Job Details: 06/24/2024

"Ran washer and found unit would click when running a spin cycle and make a lot of noise, ran and found noise coming from cam jumping around checked power when running and motor would drip out to 30v during a spin causing issue with noise, checked power at cntl and 120v staying and not jumping like last time. Control needs to be replaced from issue with power last time customer is going to hold off and let us know on repair"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Southington, CT 06489

Jimmy R.

Job Details: 06/24/2024

"Checked over unit and found both sections not cooling placed unit into a test cycle and ran step 4 found compressor coming on and running checked evaporators and found no frost patterns on either evaps checked for Freon levels and found unit low on 134a, checked both evaps for any leaking with uv light and found no leaking and no die anywhere unit seems to have a leak either in cabinet or low side where it cant be seen. Advised customer they would be responsible for labor of checking for leak and finding where it could be, quoted for labor and possible parts needed customer could not pay me he asked to send a bill advised we dont do that"

We serviced a

WHIRLPOOL DISHWASHER

Model kdfe204kwh3

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/24/2024

"Checked over machine and found lower spray arm had broken off of the insert causing it to fall on heater and melt, unit will need new spray arm and cover to fix issue will order and return with parts ; ordrng 1 W11550888 (Spray arm) and 1 W11128231 (Cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Waterbury, CT 06708

Jimmy R.

Job Details: 06/24/2024

Installed new ice maker and cycled unit found ice maker now filling and stopping as designed. Advised customer to give ice maker 24 hrs and dump first batch

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Charlotte, NC 28269

Robert A.

Job Details: 06/24/2024

"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found he fans and lights working fine. The compressor is not running. It just buzzing a few seconds then clicks. I replaced the start device and tested the unit for the cx. The compressor still did not work, the unit needs a new compressor and start device. Im ordering the parts for the return visit. The SS repair is covered by the extended warranty. I collected the service call fee by CC.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Access valve)"

We serviced a

MAYTAG DRYER

Model MED6200KW1

Near Davidson, NC 28036

Robert A.

Job Details: 06/24/2024

"Cx complaint that the unit is not drying well. I inspected the unit to confirm the complaint. I found the unit is heating, and tumbles but it has poor airflow. The cx needs to clear the air duct to provide good airflow. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Davidson, NC 28036

Robert A.

Job Details: 06/24/2024

Cx complaint that the unit is still not cooling well and building ice in the RC roof. I inspected the unit to confirm the complaint. I found the evap drain tube clogged. I cleared the line and tested the unit for the cx. I also found the cabinet has gaps where it meet the inner cabinet. I used silicone to close the gaps. This was probably allowing a lot of warm air in causing the moisture to build in the RC area.The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Huntersville, NC 28078

Robert A.

Job Details: 06/24/2024

Cx complaint that the unit is leaking water from the FC. I inspected the unit to confirm the complaint.I found the evap drain tube is clogged. I cleared the drain tube and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ

Near Cornelius, NC 28031

Robert A.

Job Details: 06/24/2024

Cx complaint that the unit is not dispensing water. I inspected the unit to confirm the complaint. I found the water dispenser very slowly. I pulled the unit out and found the water line linked. I repositioned the water line and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Charlotte, NC 28214

Robert A.

Job Details: 06/24/2024

Installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Farmington, CT 06085

Ruben C.

Job Details: 06/24/2024

"Checked unit found items in freezer defrosting fan is working freezer coils cold but no frost ordering comp and freezer evap 2 time sealed system; rqstng P&A on 1 WPW10608485 (Freezer evap) and 1 W10832994 (Comp), ordrng 1 Time (Extra time)"

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