We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Springfield, MA 01109
Chris B.
Job Details: 12/08/2023
Complaint that the unit is not spinning out and making loud noises. Found coins in the wash plate and clothing underneath the plate. Bad gear case and hub. Wash plate is not removable. Quoted parts and labor. Customer decided not to do the repair. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVWC200XW3
Near Springfield, MA 01109
Chris B.
Job Details: 12/08/2023
Replaced suspension and unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHX
Near Agawam, MA 01001
Mike K.
Job Details: 12/08/2023
"Fr door not closing fully on left side. Found screw had come loose interfering with slide. Tightened and did tighten with out slipping, so not stripped. Door closing fine."
We serviced a
LG RANGE
Model LRE30757ST/00
Near Springfield, MA 01118
Roger R.
Job Details: 12/08/2023
Installed new bake heater. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Chicopee, MA 01013
Mike K.
Job Details: 12/08/2023
"Commercial coin op unit. Unit under 3 month wp warranty per service bench.Cs complaint of unit leaking underneath.No sign of water leaking under unit, ran diagnostic test and completed fine with no leaking F5e1, lid switch fault, only error in history, cleared.Recalibrated and diagnostic cycle again fine with no leaks.Put unit on n manual test mode, filled tub fully and no leaks, drained and drained fine no leaks. Did level unit as filling water was hitting rim and could cause splashing. Other then that unit tested fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Chicopee, MA 01013
Mike K.
Job Details: 12/08/2023
"Unit under 1yr wp warranty per receipt, took photo.Cs says Mannys has been out several times and they say fr isnt getting cold enough. Measured product temp in fr at 1.9All thermistors pass in diagnostics. Icebox fan working. Bin ice level shows not full. Icemaker shows e5 error.Replaced icemaker and ran harvest and fill tests fine. Cs to monitor; used 1 W11658802 (ICE MAKER) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Wilbraham, MA 01095
Chris B.
Job Details: 12/08/2023
"Complaint that the unit is not cycling through correctly nor spinning out. Found bad slider. Replaced part and unit running normal. Used TSW10734521. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID M/W OTR
Model KMHS120KPS01
Near Fort Mill, SC 29715
Mitch H.
Job Details: 12/08/2023
"Tested and found that light would work intermittently. Unplugged microwave, replaced control. Reassembled, plugged unit back in. Tested, light now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28216
Robert A.
Job Details: 12/08/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR WALL OVEN
Model JJW3830DP02
Near Mint Hill, NC 28227
Robert A.
Job Details: 12/08/2023
"Cx complaint that the unit randomly loses power and does not respond occasionally. I inspected the unit to confirm the complaint. I found error codes: f9e0 f2e1. I check multiple component activation tests, they seems fine at the moment. The unit needs a new control board and UI panel to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Charlotte, NC 28262
Robert A.
Job Details: 12/08/2023
"Cx complaint that the unit is not drying well. I inspected the unit to confirm the complaint. I found error codes: f6e2 f4e3 f3e3. I cleared the codes and ran a service cycle, all components passed and the heater activated and produced heat.I explained to the cx the purpose of rinse aid. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Plainville, CT 06062
Chuck M.
Job Details: 12/08/2023
Customer complaint is that washer has SD error code. Inspected and found color guard sheets in drain filter. Cleared and tested showed customer it works.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near New Britain, CT 06053
Chuck M.
Job Details: 12/08/2023
Customer complaint is that dishwasher has error code F8e4 overfill. Inspected and found fill hose was dripping at inlet valve. Secured and tested. Drip stopped. Ran automatic test cycle successfully.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near New Britain, CT 06051
Chuck M.
Job Details: 12/08/2023
Installed water inlet valves. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near East Hampton, CT 06424
Jeremy B.
Job Details: 12/08/2023
Water leaking from freezer. Found defrost drain clogged. Cleared ice and cleared tube all checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bloomfield, CT 06002
Gary V.
Job Details: 12/08/2023
"Inspected and found fault code for communication, attempted to reset but code still faulting, needs maintenance acu replaced, will order and return.; ordrng 1 W11410066 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Windsor, CT 06095
Gary V.
Job Details: 12/08/2023
"Arrived and found info from other ticket and part from other ticket was attached to this ticket and I arrived with wrong part, info in ticket has been corrected and will order correct part and return.; ordrng 1 W11633359 (Main acu)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/08/2023
Checked and tested microwave. No error codes. All settings and functions operating properly. Microwave operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/08/2023
"Removed and replaced evaporator fan motor, blade and bracket. Reassembled, fan now operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE01
Near Charlotte, NC 28270
Jonathan J.
Job Details: 12/08/2023
Complaint unit is not cooling properly. Unit has oil flooding evaporator sounds like running water through the evaporator core. No frost pattern occurring freezer door is dented damaged as well. Unit has aluminum tubing will have to lock ring unit unit will need evaporator and compressor to fix office to call customer when parts all come in. ; ordrng 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler) and 1 W11580057 (Compressor) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11109499 (Drier) and 1 W11506619 (Coupler) and 1 W11504450 (Coupler) and 1 W11578004 (Evaporator) and 1 876765 (Tube kit) and 1 W10898074 (COUP LOKPREP SEALANT) and 1 W10913906 (Coupling) and 1 2xtimer600aluminumtubing (2xtime)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Matthews, NC 28104
Jonathan J.
Job Details: 12/08/2023
"I adjusted vent deflector vent deflector is warped and ordering a new vent, deflector and dispenser assembly. Advising customer to use rinse agent Sager agent is empty as of right the second. Unit still leaking from door when doors opened.; ordrng 1 W11412300 (Dispenser) and 1 W11545290 (Deflector)"
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW2
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 12/08/2023
"I replaced tub assembly performed a control board calibration procedure tested operations abnormalities are out of balance issues occurring with tub empty. Customers comparing this machine to a direct drive washing machine. She had 20 years ago for over 20 years. Instructed customer she cannot just dump a load into this machine directly from a basket has to sortclothing based on type cotton with cotton synthetic with synthetic customer is extremely unhappy that she cannot use it like her old model that she has to load it a very certain way, or it will go out of balance. Cannot just throw everything in the tub also customer very angry that we will not haul away any of her old parts or damaged parts, customer called Whirlpool was not happy with what they told her either and hung up. No issues found with washing machine advised customer that if we come back and we find it is a loading issue that is causing washing machine to go out of balance she will be charged a diagnostics fee for coming out of $129 plus tax."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near New Britain, CT 06051
Jimmy R.
Job Details: 12/08/2023
Helped remove dryer and install new valves tested unit and all operations now working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Warren, MA 01083
Chris B.
Job Details: 12/08/2023
Replaced all parts and washer running normal. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11454372 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW2
Near Newington, CT 06111
Chuck M.
Job Details: 12/08/2023
Installed basket and ran diagnostics high speed spin. Washer checked ok. Ran Quick Wash Cycle and washer checked ok. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ03
Near Newington, CT 06111
Chuck M.
Job Details: 12/08/2023
Customer complaint is that FF section was not cooling. Inspected and found evaporator fan not working. Gave fan a manual spin and it spun very weak. Replaced evaporator fan motor and it is working properly. Cooling is circulating to FF section. ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near West Springfield, MA 01089
Mike K.
Job Details: 12/08/2023
"Replaced gear assy, had to break out Washplate to remove. Replaced Washplate. Ran unit under n diagnostic cycle and leaking, recycling hose had come free. Reseated and retested fine. Agitate and spin running properly."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Charlotte, NC 28213
Robert A.
Job Details: 12/08/2023
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL OVEN
Model WFG505MOBS3
Near Charlotte, NC 28213
Robert A.
Job Details: 12/08/2023
Cx complaint that the units outer glass has shattered. I inspected the unit to confirm the complaint. The home does not have electricity at the moment so I could not test the functions. The outer glass door needs to be replaced to resolve the issue. I quoted the cx for the repair.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Sutton, MA 01590
Aimee Z.
Job Details: 12/08/2023
"Cust had video for leak not a drip stream.Found the dishwasher was leaning to left, and leaning forward.Also found the vent didnt come on at end diagnostics.; ordrng 1 W11649995 (Air vent)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Medfield, MA 02052
Aimee Z.
Job Details: 12/08/2023
Installed new wash pump and heater Filled water washed 5 mins and drained Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Franklin, MA 02038
Aimee Z.
Job Details: 12/08/2023
Installed new gasket complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 12/08/2023
"Installed new latch,water valve and Cntrl. Ran diagnostics Also tested components latch and agitation and spinCompleteAdvised customer over load washer cut back a little"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Attleboro, MA 02703
Aimee Z.
Job Details: 12/08/2023
"Cust complaint black stuff on clothing. found spin basket had a ring around , removed tub ring.The outer basket had a ring of black junk.Cleaned off and filled tub with hot water and a affresh tab. To clean ring on spin basketAdvised Cust every 30 washes to put washer on bulky and run a tub clean with hot water ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Southington, CT 06489
Jimmy R.
Job Details: 12/08/2023
"Installed new tub and the door latch had cracked when closing the door, will order a new latch and return with part ; ordrng 1 W11545309 (Latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Charlotte, NC 28216
Robert A.
Job Details: 12/08/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Southington, CT 06489
Jimmy R.
Job Details: 12/08/2023
"Checked cover unit and found leds on right side of unit and on the top all out, found led modules faulty. Replaced all modules with new light kits and lights are now operating properly, parts and labor covered under s code ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Wolcott, CT 06716
Jimmy R.
Job Details: 12/08/2023
"Checked over machine and found unit shaking and moving all over the floor when washing and when spinning, checked level and found unit shaking back and forth due to legs not down and touching the floor. Leveled machine and recalibrated control ran a wash cycle with towels and unit is now spinning and washing properly. Adjusted drain hose to stop from shaking and hitting machine advised customer on loading even loads and using a deep water cycle to help move the clothes around better. All operations are now working to specs"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN1WW
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 12/08/2023
"Checked over unit and found left side if washer lid rusting out, customer had received the lid from General Electric. Replaced lid and checked over all operations, unit is washing and working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/08/2023
"Tested unit and found when plugging unit back in washer would go right to a drain cycle and never stop, canceled out cycle and ran a diagnostics checked for errors and found no codes, ran a calibration to reset control and unit went thew properly. Advised customer when plugging unit in it will take a few second to activate cntrls this is normal also if needing to cancel out the cycle you have to hold the cancel button until you hear it click or drain customer was not holding cancel long enough. Ran a wash and spin checked all functions and unit is now operating to factory specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 12/08/2023
"Complaint right hand door staying open popping open whenever left-hand door is closed. I found complaint true only fix is for customer to open and close the doors properly by first opening the right hand door then the left-hand door with the mullion strip on it first then closing the left-hand door first, then closing the right hand door last. Improper closure of the door will cause the mullion strip to pop the right hand door open slightly allowing for door to stay open unless customer gives it a secondary push to close it the rest of the way. No additional issues found no fix for the issues, except for opening and closing the doors in that specific order. Unit is leveled properly and installed properly"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Matthews, NC 28105
Jeff L.
Job Details: 12/08/2023
Replaced all parts unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE and 1 W10734521 SLIDER
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Matthews, NC 28105
Jeff L.
Job Details: 12/08/2023
Found agitator loose I tightened back down advanced appliance was out here prior to us and replaced the agitator did Not see any issues with agitator just wasnt secured all way down to gear case shaft. Unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Matthews, NC 28105
Jeff L.
Job Details: 12/08/2023
"Found unit not level, so I leveled it back up also found fault code F0 E2 oversuds advised customer how to clean washer and also advised to use 2 tablespoons of soap only. Ran unit all operations are fine. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/08/2023
Replaced damper assembly unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
KITCHENAID WINE COOLER
Model KUWL314KSS00
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/08/2023
"Could not get any racks out of unit and I also found broke wires coming from side of wall cabinet. Yes, I I know how to remove shelving even directions on service matter how to remove racks. Not one rack would come out and the screws holding the door on had no head meaning just a rivet head. I spoke with Drew at whirlpool tech support he sent it up to engineering and they may or may not reach out. This particular unit had many problems for the record I had the customer try and remove the racks as well and could not. Has been sent to review for replacementSR#7737977620 (Drew)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28216
Robert A.
Job Details: 12/08/2023
"Cx complaint that the unit is knocking heavily while it runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues, I did hear the knocking noise from the rear panel. I checked the rear panel, it was crooked creating the knocking noise. I corrected the rear panel position and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Charlotte, NC 28214
Robert A.
Job Details: 12/08/2023
"Cx complaint that the unit is leaking gas. I inspected the unit to confirm the complaint. I found the gas off, I turned on the gas and tested the burners. All the burners work, I used my gas detector to check for any clear leaks. When I turned the burners on then turned them off, I found no leaks, I only found residual gas detected when I put the gas detector head directly on the burner. The cx may have not fully closed the the valve when finishing the use of a valve. The unit is working as designed. Cx wanted a quote for an applicable part for the repair, I suggested a manifold if anything."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Marlborough, CT 06447
Jeremy B.
Job Details: 12/08/2023
Customers complaint is washer not spinning out. Customer trying to wash a unbalanced load consisting of 1 set of flannel sheets and 1 set of normal light fabric sheets causing machine to go off balance. This is the same thing explained in last service visit. Explained there would be a service call fee as this isnt a rework but customer declined.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near East Hartford, CT 06118
Jeremy B.
Job Details: 12/08/2023
Installed new icemaker. Please allow 24hrs for production ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 12/08/2023
Customers complaint is the washer is leaking. Tested several times and found the drain hose backing up while machine drains. Customer must clear drain.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 12/08/2023
Installed new control. Ran self test all checks ok. ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Westfield, MA 01085
Mike K.
Job Details: 12/08/2023
"Cs is getting f9e1 drain issue. Unit pulled out on arrival, cs had cleaned drain hose. no water in unit. started a cycle and keeps running drain pump until errors out.In diagnostics f9e1 is only error on n history, cleaned and went through cycle. Completed and tried normal cycle again. Went through cycles fine. Let run for 15 minutes, cancelled and drained fine. Ran two more times. Only thing noticed was on the water inlet assy above the internal drain loop it was filled with mold. That does not connect to air hole, on top of intake, looks to be sealed and doesnt interfere with drain operation.Collected for labor and saved estimate for control if continues to reoccur."
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Westfield, MA 01085
Mike K.
Job Details: 12/08/2023
Replaced manifold and installed missing pieces.
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Westfield, MA 01085
Mike K.
Job Details: 12/08/2023
"Unit beeping when trying to start cycle, works intermittently. Did same in testing, not sensing lid closed. F5e4 not sensing lid opened between cycles, cleared history. Ran diagnostic cycle and worked in testing.Quoted for lid lock/labor, approved.Replaced lid lock and ran diagnostic cycle fine. Started and stopped normal cycle multiple times with no issue, opening/closing lid multiples times.Instructed cs that unit still will just beep if pressing start and not holding it down for a second, to not confuse it with still failing.; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
GE WASHER
Model GTW220ACK6WW
Near West Hartford, CT 06117
Chuck M.
Job Details: 12/08/2023
Customer complaint is that washer is not spinning out clothes properly. Inspected and found gear case leaking and belt worn out
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hartford, CT 06112
Chuck M.
Job Details: 12/08/2023
Installed light socket and tested. Checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Ellington, CT 06029
Gary V.
Job Details: 12/08/2023
Installed doors and tested fine.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Ellington, CT 06029
Gary V.
Job Details: 12/08/2023
"Arrived and found power outlet problem has not been fixed, customer needs to correct problem with outlet before we replace parts.; saved tckt"
We serviced a
ELECTROLUX DRYER
Model EFME627UIWI
Near Somers, CT 06071
Gary V.
Job Details: 12/08/2023
"Inspected and found motor and blower and housing all sheared apart, quoted and they will call."
We serviced a
GE WASHER
Model GUD27ESSM1WW
Near Somers, CT 06071
Gary V.
Job Details: 12/08/2023
"Inspected and found unit flashing and non responsive, did a factory reset and cycled, unit tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/08/2023
Upon arrival there was no evaporator fan motor running. After replacing the fan motor unit ran and checked ok. Cut ice maker on and cycled it.Call complete; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/08/2023
Returned to install inlet hose. Ran unit after install no leaks detected. Verified proper operation.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/08/2023
Returned to install new control board. Installed new board. Ran bake and unit now preheating and open as designed.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Gastonia, NC 28054
Ryan S.
Job Details: 12/08/2023
Customer complaint of no heat. Found element had open short. Replaced heating element from ts. Ran unit and unit now heating and element cycling on and off at proper temps. Showed customer. Verified proper operation. ; used 1 279838 (ELEMENT) from stock
We serviced a
ROPER WASHER
Model RTW4640YQ1
Near Gastonia, NC 28054
Ryan S.
Job Details: 12/08/2023
Foudn unit has bad suspension. Rods have too much bounce. Ordering suspension. Quoted 315.87(-20 for magnet) collected via check . Scheduled return call for 12-14-23 pm. ; ordrng 1 W10780048 (Suspension)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Springfield, MA 01118
Roger R.
Job Details: 12/08/2023
Installed new refrigerator door seal and reversed door to right hand hinges.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TE0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 12/08/2023
"Installed new defrost heater, limiter and control due to unit not fully defrosting."
We serviced a
WHIRLPOOL OVEN
Model WOD52ES4MZ00
Near East Longmeadow, MA 01028
Roger R.
Job Details: 12/08/2023
"After installing new control , UI board and harness unit still not connecting to Wi-Fi. Called tech support and was advised they will review for exchange. SR7737857702"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Middlefield, CT 06481
Jeremy B.
Job Details: 12/08/2023
Food freezing in fresh food section with settings at the lowest. Found even frost pattern and all fans and compressor running fine. Replaced damper and cycled power off for a few mins. Please allow 24hrs for temps to stabilize. ; used 1 W11645127 (DAMPER CNTRL) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Middletown, CT 06457
Jeremy B.
Job Details: 12/08/2023
"Wash motor running weak and middle spray arm not spinning causing poor wash. Needs new motor sump assy. Wash arm, and manifold. ; ordrng 1 W11613479 (Motor sump assy) and 1 W11607104 (Tube) and 1 WPW10498900 (Wash arm)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 12/08/2023
Washer still making grinding noise when switching from agitate to spin. Ran self test verified noise. Will order and replaced gearcase. Belt and cam. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam kit) and 1 W11239857 (Belt)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/08/2023
"Disassembled dryer, replaced drive motor and blower wheel. Reassembled, tested. Dryer operating properly and quietly.; used 1 279827 (Motor), and 1 WP694089 (Blower wheel) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near York, SC 29745
Mitch H.
Job Details: 12/08/2023
"Tested and ran diagnostics. Found long fill error. Turned water off, removed cold water line. Found inlet screen heavily blocked with sediment from well. Advised customer that she would need some type of filter or to clean screen regularly. Called tech line spoke to Bruce SR# 7737977302 advised him of findings."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near York, SC 29745
Mitch H.
Job Details: 12/08/2023
"Removed and replaced water valve. Reassembled, tested both ce maker and dispenser, all operating properly and quietly."
We serviced a
WHIRLPOOL WASHER
Model WTW6600SB2
Near Clover, SC 29710
Mitch H.
Job Details: 12/08/2023
"Found washer had been moved to garage. Inspected, drain pump corroded and has been leaking. Customer also says there are is an issue with the control would need washer but unable to test washer in its current location. Advised customer that I would order drain pump but would need washer moved to a place where I can test other components and functions. Requesting P&A for drain pump.; rqstng P&A on 1 W10536347 (Drain pump)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASR/AA
Near Enfield, CT 06082
Gary V.
Job Details: 12/08/2023
No contact not at home. Office verified.; dspstn on spec-tagged invntry: 1 DA97-07603B ICE MAKER
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Marshville, NC 28103
Jonathan J.
Job Details: 12/08/2023
"Complaint harness has bear wire, showing underneath cooktop Im afraid to leave the unit plugged in as sparks occur. Whenever the cooktop is barely moved. I found wiring had been stripped back, causing sparking to occur and was fair underneath cooktop. I found wiring issues caused damage to infinite switches had to replace both infinite switches for rear right front left Large surface elements I replaced and repaired harness with service kit as well advised customer to be very cautious when cooking with oils to prevent flame up from occurring underneath cooktop which ultimately led to condition. Customer also complaining that the large elements have never glowed red hot like the small surface elements, and also is complaining that he does not like the unit as it does not seem to heat properly like the old ones without the medallion and the center used to. Nothing I can do about the UL listed medallion burners. Starting in 2018, UL (Underwriter's Laboratory) regulations require all electric coil top ranges to have temperature limiting capabilities to reduce the risk of cooktop oil and grease fires. As a result, our electric coil burners now use Sensi-Temp Technology. Each burner with this technology has a silver medallion with a button (sensor) in the center of the coil. This button must make contact with the bottom of the cookware for the Sensi-Temp Technology to sense the temperature properly. When the sensor detects a pan temperature near the limit (450 degrees F), the burner will shut off automatically until a lower, safe pan temperature is reached. At that point, the burner will resume heating. Sensi-Temp burners on ranges and cooktops manufactured on or after the regulatory change cannot be replaced with burners without Sensi-Temp Technology; used 2 WP3149404 (INFINITE SWITCH) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSBS25INSS00
Near Marshville, NC 28103
Jonathan J.
Job Details: 12/08/2023
Replace defective icemaker that would not stop cycling and filling with water causing it to leak onto the floor. No issues found with new icemaker icemakers not overfilling. No physical damage to cabinetry or flooring at this time. ; dspstn on spec-tagged invntry: 1 2198597 ICE MAKER
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Monroe, NC 28112
Jonathan J.
Job Details: 12/08/2023
Replaced all parts had to pull unit from the wall and readjust as the door was hitting cabinetry. No additional issues found everything is now working properly with no washability or performance issues found.; dspstn on spec-tagged invntry: 2 WPW10546503 ADJUSTER
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, MA 01007
Chris B.
Job Details: 12/08/2023
Replaced part and unit working normal. Adjusted condenser coil. No noise present.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263AERS/XAA
Near Amherst, MA 01002
Chris B.
Job Details: 12/08/2023
Complaint that the unit is making loud noises. Found evaporator and broken flipper assembly. Parts no longer available for this unit. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Suffield, CT 06093
Mike K.
Job Details: 12/07/2023
"Unit under 1yr wp warranty per service bench. Complaint of f9e1 errors. Unit locked on arrival.Found unit not draining, cleared drain trap and unit draining fine, went through drain and spin cycle fine."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gastonia, NC 28056
Ryan S.
Job Details: 12/07/2023
Returned to install part ordered installed new control board. Ran bake and unit working as designed. Verified proper operation. Unit was new build with no tenant. Left old part w customer and couldnt get ahold of builder.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC3
Near East Granby, CT 06026
Chris B.
Job Details: 12/07/2023
"Complaint that the unit is not cycling through correctly and has a strong burnt smell. Found error codes F7E6, F0E3, F2E1 and F7E6. Found bad rotor starter, gear case and UI. Customer decided not to fix the unit. Collected trip fee.; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC"
We serviced a
WHIRLPOOL DISHWASHER
Model Wdt750sakz0
Near Holland, MA 01521
Gary V.
Job Details: 12/07/2023
"Inspected and found f6e1 ui fault, found inner door and controls infested with bugs, this is a liability for us to service and informed customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near East Hampton, CT 06424
Jeremy B.
Job Details: 12/07/2023
Frost randomly collecting in food and shelves in freezer section. Inspected door seal and gap between liner and casing all checks ok. Freezer door slightly warped will order and replace. ; ordrng 1 W10918659 (Door)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Longmeadow, MA 01106
Roger R.
Job Details: 12/07/2023
Found two error codes F8E0 and F0E5 both off balance codes. Customer stated they were washing a comforter and some towels. I recommended to use bulky Items cycle for those type of loads.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Wilbraham, MA 01095
Roger R.
Job Details: 12/07/2023
Installed new main control and drain pump working properly now. ; dspstn on spec-tagged invntry: 1 W10854215 CNTRL-ELEC
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Springfield, MA 01129
Roger R.
Job Details: 12/07/2023
Found unit had loose suspension rods. this is allowing the unit to vibrate and wobble at high speed spins. Replaced suspension rods and unit working normal again.
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Springfield, MA 01109
Roger R.
Job Details: 12/07/2023
Found unit working properly but unit connected to a 3 vent pipe. Explained that this dryer requires a 4 vent pipe to dry correctly. Instructed on installation and usage ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS03
Near South Windsor, CT 06074
Chris B.
Job Details: 12/07/2023
Complaint that the unit is powering off at random times. Found no issues with the connections. Found error code F7E4 User interface/ ACU state status mismatch. Will order parts for a return visit.; rqstng P&A on 1 W11261167 (Control Board) and 1 W11297728 (Touch Control Panel) and 1 W11325603 (Control Board) and 1 W11356990 (Harness Communication)
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS/AA01
Near Westfield, MA 01085
Mike K.
Job Details: 12/07/2023
"Heavy light blinking on arrival. Powered off/on and started normal cycle fine, filled and went into wash, moving water ok, motor is running rough. Cancelled and drained fine. Attempted second cycle and wash motor is running a bit more smoothly. Did not recreate failure. Quoted for sump assy. Denied, collected service call only"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Westfield, MA 01085
Mike K.
Job Details: 12/07/2023
Replaced harness assy for pantry drawer and control has come on. Unit was unplugged so is completely defrosted. Cs to monitor; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Sturbridge, MA 01566
Gary V.
Job Details: 12/07/2023
"Inspected and found door seal leaking and door hinges opening too far almost to the floor, will order parts and return.; ordrng 1 W11573703 (Hinge) and 1 W11573702 (Hinge) and 1 W11483553 (Door gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28214
Robert A.
Job Details: 12/07/2023
"Cx complaint that the unit is making a loud rumbling noise while it runs. I inspected the unit to confirm the complaint. I found the noise coming from the motor. I tried to remove the motor, the blower wheel is stuck to the axle. I have the motor but do not have the blower wheel. I called the office and scheduled the appointment for Monday 12/11 pm. I have the motor in TS, Im not ordering the motor because I have one on my van.; ordrng 1 WP694089 (Blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Middletown, CT 06457
Jeremy B.
Job Details: 12/07/2023
Both sections not cooling. Compressor not running. Needs inverter and control ; rqstng P&A on 1 W10843055 (Control) and 1 W11087200 (Inverter)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS2
Near Manchester, CT 06040
Chris B.
Job Details: 12/07/2023
Complaint that the unit is leaking water from the bottom left. Found broken water valve. Replaced part with TS and unit running normal. No leaks detected. Ran diagnostic cycle and all tested properly.; used 1 W11434044 (Valve) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Bristol, CT 06010
Chuck M.
Job Details: 12/07/2023
Customer complaint is that washer is leaking. Inspected and found hot water inlet valve is cross threaded. Customer also stated that was were not completely wet at end of cycle. Ran diagnostics and found no error codes. Inspected and found shield scrapped underneath. Ran fast agitate and cam grinds intermittently. Ordered inlet valve and cam. ; ordrng 1 W11595805 (Inlet Valve) and 1 W10721967 (drive pulley)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Harwinton, CT 06791
Chuck M.
Job Details: 12/07/2023
Customer complaint is that dishwasher door panel is rusted. Took pics and ordered door panel. Customer called for service on 11/30/23. Took pic POP. ; ordrng 1 W11625194 (Front door panel)