Service History 8 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Monroe, NC 28110

Jonathan J.

Job Details: 03/27/2025

"Draining complaint not draining not washing and not workin. Found error code 4-3, wash motor failure. Found unit draining properly with no issues upon arrival. Found motor had failed, replaced sump assembly. No further issues, heater is working upon departure. No leaks. Everything working properly.; used 1 W11613479 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ03

Near Marshville, NC 28103

Jonathan J.

Job Details: 03/27/2025

Complaint compressor going hum click unit is not cooling and either zone. I found compressor is extremely hot to touch and is locked up ordering new compressor to repair.; ordrng 1 W11209866 (Compressor) and 1 W11506635 (Coupler)

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Enfield, CT 06082

Mike K.

Job Details: 03/27/2025

"Replaced control, motor and harness. Ran diagnostic cycle fine. Ran a quick wash cycle and unit went sensing/filling and into agitation. Cancelled and unit drain fine. Ran drain &d pin cycle and went through fill bro full speed spin fine.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"

We serviced a

MAYTAG WASHER TL

Model MVWX655DW1

Near Enfield, CT 06082

Mike K.

Job Details: 03/27/2025

"Unit was tipped forward with water lines and drain disconnected on arrival, complaint of not spinning out. Cs had snaked drain thinking it was clogged. Reconnected water/drain hoses and tested, unit leaking, cs had disconnected drain pump and hose from tub under unit. Reconnected hose. Gear case assy leaking oil. F0e5, f7e7, f0e2, f7e5 errors in history, lower components all sprayed in oil Drain worked in component testing, water valves working. Ordering gear case assy, Washplate/screw, actuator, cam and belt.; ordrng 1 W11454734 (Gear case assy) and 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw) and 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 W11239857 (Belt) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Springfield, MA 01128

Chris B.

Job Details: 03/27/2025

"Replaced control and washer working normal. Ran calibration,diagnostic and a quick cycle and all working normal."

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Hampden, MA 01036

Chris B.

Job Details: 03/27/2025

Replaced all parts and ran three diagnostic cycles and all working normal. No leaks detected.

We serviced a

WHIRLPOOL REFRIGERATOR BO

Model WRB322DMBW00

Near Enfield, CT 06082

Mike K.

Job Details: 03/27/2025

"Replaced evaporator fan motor and damper motor, verified fan and damper operation.Realized Damper was not paid for, offered to remove damper or could leave in for part cost. (Original damper was not running smoothly)Cs agreed to pay for damper and collected via cc; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL"

We serviced a

MAYTAG WASHER FL

Model MHW5500FW0

Near Holden, MA 01520

Glenn

Job Details: 03/27/2025

Customer had washer dryer pulled out so that I can work on it found debris clogging the filter housing causing no drain. Removed debris tested in drain and spin. All tested OK no leaks from pump.

We serviced a

GE REFRIGERATOR

Model GTS18DCPWRBB

Near Shrewsbury, MA 01545

Glenn

Job Details: 03/27/2025

Found freezer drain clogged causing a leak into the fresh food section. Steamed the freezer drain cleared ice all tested ok

We serviced a

AMANA WASHER TL

Model NTW4519JW2

Near Shrewsbury, MA 01545

Glenn

Job Details: 03/27/2025

"Found lid lock error code again. Found lid lock broken in half when I tried to remove it, the strike is fine. ( the lid lock from truck stock was in a ziplock bag in my truck stock ) I believe it was likely broken already ?? Installed part calibrated washer then tested in drain and spin all tested ok ; used 1 W11307244 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Charlotte, NC 28278

Clinton

Job Details: 03/27/2025

Found water drain line kinked. Removed kink during repair customer mentioned the heater was burnt it burnt white replaced heater from truck stock unit now drain washing and heating properly ; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB3

Near Grafton, MA 01560

Glenn

Job Details: 03/27/2025

"Complaint no drying and intermittent leak. Tested found vent error code, heater circuit is good but doesnt dry during cycle. Instructed customer on loading intermittent leak is caused by object pushing on the inner door. Order part control. ; ordrng 1 W11660283 (Control) and 1 W11545290 (Cover vent) and 1 W11649995 (Vent)"

We serviced a

SAMSUNG WAHSER FL

Model WV55M9600AV/A5

Near Somers, CT 06071

Chris B.

Job Details: 03/27/2025

Complaint that the washer is not cycling properly. Found problem with the drainage and boot. Quoted for parts and labor. Customer will think about replacing before any repairs.collected Trip Fee. Customer has 7 days to waive trip fee into labor.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW06

Near Mooresville, NC 28115

Johnny

Job Details: 03/27/2025

"Installed new part, pressurized with nirtrogen no leaks, charged with 45g of r600. ; used 1 R600A (R600A 14.8 OZ) from stock"

We serviced a

AMANA DRYER

Model NED4500VQ2

Near Rock Hill, SC 29730

Brandon

Job Details: 03/27/2025

House is infested and hazardous to work in. Please do not send me back here.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS325SDHZ04

Near Wilbraham, MA 01095

Chris B.

Job Details: 03/27/2025

Complaint that the refrigerator bins and shelves are all broken. Found many broken plastic parts on the fresh food section. Called office and was told that AIG would not cover bins and shelving parts. Mentioned to the customer that I could quote them for parts and labor. Customer decided not to fix unit and will rather get a new one.

We serviced a

SAMSUNG RANGE

Model NX58H5600SS/AA

Near Sharon, MA 02067

Aimee Z.

Job Details: 03/27/2025

"Found the igniter has power doesnt light, installed new IGNITOR and pre heated 350; used 1 12400035 (Igniter) from stock"

We serviced a

GE MONOGRAM GAS RANGE

Model JGBS86SP2SS

Near Franklin, MA 02038

Aimee Z.

Job Details: 03/27/2025

"Found needs new IGNITOR,wee loe oven Cust wants 2 bake and upper broil replaced.; ordrng 1 WB28X28781 (Igniter bake bottom) and 1 WB13X25633 (Ignightor broil) and 1 WB28X28780 (Bake top)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW6120HW1

Near Rock Hill, SC 29730

Brandon

Job Details: 03/27/2025

Complaint unit will not stop draining. On arrival I tested all components on unit and they all worked as designed. Customer states that unit cuts itself on and drains. Ordering control board for repair.; ordrng 1 W11543998 (Control)

We serviced a

WHIRLPOOL WASHER FL

Model WFW5605MW0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/27/2025

"Checked over unit and found washer leaking water from center of machine, checked door bellow and found holes clogged and ripped causing water to not seal and leak from door, cleaned bellow and wile running found water also leaking from dispenser, checked dispenser and unit is over flowing and leaking down door. Unit needs new valves,dispenser and bellow all parts tentative p/a ; ordrng 1 W11524105 (Dispenser) and 1 W11688994 (Valve) and 1 W11688995 (Valve) and 1 W11314648 (Bellow), states that autho needed"

We serviced a

WHIRLPOOL WASHER TL

Model mvw6200kw3

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/27/2025

"Arrived and advised customer unit was not under warranty and could not look up anything, customer could not get in touch with his wife for receipt they have a Costco warranty he looked but still could not find it. He found it and they need to call Allstate thats the warranty And have it sent over to replace harness"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Avon, CT 06001

Mike K.

Job Details: 03/27/2025

"Unit is under 1yr wp warranty per service bench. Complaint of unit not cooking properly. Inconsistent cooking results. Sometimes too cool, sometimes too hot. Had cs start bake enroute. Measured cycles (this was done with sheet in oven at cs request) skipping initial cycle after opening door results were.302 - 352, 301 - 350, 302 - 352.Calibration was set at -25, set to 0 and bake at 350.Cycles measured at 326 - 373, 327 - 372Called tech line and documented. SR#7741234202"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Worcester, MA 01602

Glenn

Job Details: 03/27/2025

Complaint DW not turning on. Customer found the breaker was off in basement. Tested DW No error codes found ran complete diagnostics took pics all tested ok at this time. Breaker did not trip throughout the test and heater is operational. Unable to verify complaint.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ1

Near Charlotte, NC 28269

Johnny

Job Details: 03/27/2025

Tighten door handle.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ4

Near Worcester, MA 01602

Glenn

Job Details: 03/27/2025

Wash motor failure. Replaced motor pump tested all ok no leaks ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL COOKTOP

Model WCGK5036PS00

Near Charlotte, NC 28269

Johnny

Job Details: 03/27/2025

Cx is comparing flame to a previous unit he had in another state. Unit working as designed.

We serviced a

AMANA WASHER TL

Model NTW4519JW2

Near Worcester, MA 01605

Glenn

Job Details: 03/27/2025

Replaced control board ran calibration then auto test all tested ok

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC54EC0HS22

Near Indian Land, SC 29707

Brandon

Job Details: 03/27/2025

Complaint unit is clicking while microwave is on. On arrival tested microwave an it clicked while in use. Then shut off. Need harness and controls for repair. Please let customer know when we can return.; ordrng 1 W11545804 (Element) and 1 W10886919 (Bulb) and 1 W11033422 (Harness)

We serviced a

WHIRLPOOL DISHWASHER

Model wdp540hamz4

Near Waxhaw, NC 28173

Brandon

Job Details: 03/27/2025

Unit is not working. Found on arrival that pump and ui are not working. Ordering both parts for repair. Please let customer know when we can return.; ordrng 1 W11613479 (Pump) and 1 W11637581 (Control) and 1 W11612307 (Ui)

We serviced a

MAYTAG WAHER TL

Model MVWB765FW3

Near Waxhaw, NC 28173

Brandon

Job Details: 03/27/2025

Complaint unit is not working. On arrival I found water valve was bad. Replaced valve with truck stock and tested unit . Unit tested fine. No other issues found.; used 1 W11165546 (VALVE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ00

Near Charlotte, NC 28269

Johnny

Job Details: 03/27/2025

Needs the right side. ; ordrng 1 WPW10515762 (Roller wheel)

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Davidson, NC 28036

Johnny

Job Details: 03/27/2025

"Unit not draining , f9e1 drain issue, broken drain pump wire. Replaced harness, tested unit, working as designed.; used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Southington, CT 06479

Jimmy R.

Job Details: 03/27/2025

"Tested unit and found machine would fill but never wash leaving soap in bottom of unit, ran diagnostics and found error 4-3 wash motor faulty, tested voltage to wash motor and 120v preset and motor is clicking sump bad. Replaced sump&motor ran unit threw a cycle and machine is now washing and working to specs ; used 1 W11665769 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Webster, MA 01570

Glenn

Job Details: 03/27/2025

Complaint filter will not come out Found customer had the wrong filter installed. Customer instruction provided the correct part number

We serviced a

FRIGIDAIRE REFRIGERATOR TM

Model LFTR2021TFA

Near Blackstone, MA 01504

Aimee Z.

Job Details: 03/27/2025

"Installed new evap fan, is running Complete"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW3

Near Torrington, CT 06790

Jimmy R.

Job Details: 03/27/2025

Installed new control ran a calibration cycle and unit is now operating normally. Ran a wash and spin checking operating all functions now working to factory specs

We serviced a

MAYTAG WASHER TL

Model MVWB765FW3

Near Wrentham, MA 02093

Aimee Z.

Job Details: 03/27/2025

Installed new ui ran test 51 and a spin starts up and locksAnd went through diagnostics Complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Sharon, MA 02067

Aimee Z.

Job Details: 03/27/2025

"Cust stated when arrived the dishwasher has been working . Ran diagnostics no errorReplaced the diverta was scratched up , and re ran diagnostics no codes Sending pump back. Wash pump previous installed working as intended ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

WHIRLPOOL WASHER FL

Model WFW75HEFW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 03/27/2025

Replaced all previously ordered parts inspected drain pump. Inspected pressure dome and pressure hose found hot water valve was High water pressure cold water valve had normal water pressure drain pump working fine cleared error code same code as previous technician had in his notes F8E3 no further issues found machine Performed a diagnostic cycle as well no issues and diagnostic cycle

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Davidson, NC 28036

Johnny

Job Details: 03/27/2025

Drain pump not cutting off. Needs new control board ; ordrng 1 W11603810 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ19

Near Blacksburg, SC 29702

Mitch H.

Job Details: 03/27/2025

"Disassembled, removed and replaced evaporator fan motor and blade. Reassembled, now operating quietly and properly."

We serviced a

MAYTAG DRYER

Model MED7020RF0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 03/27/2025

"Checked and found F2E2 Contact Service error. Entered diagnostics, cleared error. Checked all connections and reset unit. Tested, heating and cycling properly. Customer also complained of dryer getting hot. Checked and found no airflow at all from outside vent. Advised customer that she needs to have vent checked."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Springfield, MA 01151

Chris B.

Job Details: 03/27/2025

Complaint that the washer is not cycling at any settings. Found bad pressure switch on control board. Unit will be covered by Whirlpool will be responsible for parts and labor S Code: S153EB. Collected trip fee.; ordrng 1 W11603810 (Control Board)

We serviced a

KITCHENAID M/W OTR

Model KOCE500ESS11

Near Fort Mill, SC 29708

Mitch H.

Job Details: 03/27/2025

"Pulled oven from wall. Disassembled, removed and replaced magnetron and inverter. Reassembled, tested, heating and operating properly. Reinstalled in wall, retested, operating correctly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Fort Mill, SC 29708

Mitch H.

Job Details: 03/27/2025

"Checked and found no water coming to dishwasher. Customer said they had some plumbing work done on sink. Removed water line from dishwasher. Using a pot opened to catch water opened valve to dishwasher. At first no water came out, then line flushed and debris came out. No has flow. Reattached line, turned water on. Dishwasher now filling and operating properly."

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KRFC704FPS06

Near Tega Cay, SC 29708

Mitch H.

Job Details: 03/27/2025

Confirmed purchase date and took picture of receipt. Updated information on ticket. Removed and replaced both refrigerator door gaskets. Used heat gun to form gaskets and ensured proper seal around full perimeter of doors. Sealing and operating properly

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Fort Mill, SC 29708

Mitch H.

Job Details: 03/27/2025

Checked and found blower wheel stripped and loose from center hub. Could not get hub off motor shaft. Ordering drive motor and blower wheel. Checked part availability and scheduled return for 4/2 AM ; ordrng 1 W11364931 (Drive motor) and 1 WP697772 (Blower wheel)

We serviced a

WHIRLPOOL WASHER TL

Model WTW5105HW3

Near Cherryville, NC 28021

Ryan S.

Job Details: 03/27/2025

"Phone on F7 e4 error. ran diagnostics found actuator not moving replaced actuator from truck stock ran all agitate and spin cycles verified proper operation ran quick wash unit filled and started washing, drained unit.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near Torrington, CT 06790

Jimmy R.

Job Details: 03/27/2025

"Tested washer due to leaking water from under machine, ran a diagnostics cycle and no errors ran a calibration and unit went thew with no leaking. Ran a bulky cycle with max fill and all connections and operations are dry, drained unit and no issues no water anywhere. Ran a normal cycle and canceled out finding house drain backing up and overflowing, advised customer drain at house is backing up and needs to be cleaned out. They also had an issue with fill light staying on when completed advised recalibrating will fix issue,Washer is now functioning to specs"

We serviced a

JENN-AIR MW/WALL OVEN COM

Model JMW3430IL03

Near Tega Cay, SC 29708

Mitch H.

Job Details: 03/27/2025

"Arrived, attempted to replace console. Found console sent had a different part number and will not fit this unit. Spoke to Jenn, part number received was supposed to be correct. Reordering console. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11449431 (Console)"

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 03/27/2025

"Removed and replaced control board. Reassembled, ran control calibration, completed properly. Tested washer, all components and functions operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Huntersville, NC 28078

Ryan S.

Job Details: 03/27/2025

"Evacuated and took off old compressor, installed new compressor and vacuumed unit 20min . Steady no leaks. Charged 53g r600. Verified frost pattern. Verified proper operation. Informed customer to give 24hr for proper cooling and 48 for ice."

We serviced a

MAYTAG WASHER TL

Model MVW7232HW2

Near Mount Holly, NC 28120

Ryan S.

Job Details: 03/27/2025

Customer complaining unit would not go into high-speed spin at end of cycle kept giving out of balance error. Upon arrival found error codes tried to run spin cycle and diagnostics unit would not go into spin. Inspected under unit and found slider was defective. Replaced slider from truck stock ran high speed. Spin ran all agitate cucles. verified proper operation.; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 03/27/2025

"Unit is a new build , unoccupied. Builder complained cooktop damaged around seal. Noticed sections where seal was missing. Ordering new cooktop due to unit being in unoccupied home is still under initial 30 day warranty. Part is special ordering. Informed builder office will call when part comes in. ; ordrng 1 W11719704 (Cooktop)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Mount Holly, NC 28120

Ryan S.

Job Details: 03/27/2025

"Customer complained unit has no power no display found power going to unit went to check. Internal fuse and found fuse had archd off of filter board, detaching the part that holds the fuse. Found interlock switch is issue ordering both interlock switches filter board and fuse leaving pre-ID control board with customer . scheduled return call with customer.; ordrng 1 W10422269 (Filter board) and 1 W11707984 (Fuse) and 1 W11551761 (Interlock) and 1 W11551558 (Interlock)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES0

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/27/2025

"Installed control and harness. Test all surface burners, ran bake 350? all parts working. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 03/27/2025

Customer complain unit kept cutting off after rinse. Upon arrival found door would not close as customer if this issue was new. She said shes never seen it do that. Could not get door locked to unlock from inside so ran diagnostics found long fill error. Cannot run other service test due to door lock not working ordering both hot and cold valves pressure switch and also ordering door lock. Scheduled return call with customer.; ordrng 1 W11565030 (Door lock) and 1 W11316246 (Pressure switch) and 1 W11688994 (Valve) and 1 W11688995 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS315SDHM13

Near Charlotte, NC 28216

Clinton

Job Details: 03/27/2025

Water line kicked behind and water was off turned water on unit working properly after repair

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS3

Near Charlotte, NC 28216

Clinton

Job Details: 03/27/2025

Replaced mag tube capacitor and diode unit heating properly after repair no issues.

We serviced a

WHIRLPOOL WASHER TL

Model WTW6150PW0

Near Charlotte, NC 28204

Caleb

Job Details: 03/27/2025

Wrong control was sent. Unit needs new control. ; ordrng 1 W11627517 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Charlotte, NC 28226

Caleb

Job Details: 03/27/2025

Unit needs water valve.; ordrng 1 WPW10179146 (Valve)

We serviced a

KITCHENAID RANGE

Model KFGC506JSS07

Near Charlotte, NC 28205

Caleb

Job Details: 03/27/2025

Found leak at connection to regulator. Tried to tighten and was unable to correct the leak due to stripped fitting. SR#7741189464; ordrng 1 W11193822 (Regulator) and 1 W11364214 (Tube)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Charlotte, NC 28216

Clinton

Job Details: 03/27/2025

Replaced control and sump pump assembly float switch and water inlet verified unit working properly no leaks after repair

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS09

Near Charlotte, NC 28205

Caleb

Job Details: 03/27/2025

"Found control defective. Took pic of damage. Replaced fuse from stock. Unit tested fine.; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Charlotte, NC 28216

Clinton

Job Details: 03/27/2025

7741229074 called tech line they said it this issues if heavy iron deposits in water not the wash it self

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW3

Near Charlotte, NC 28216

Clinton

Job Details: 03/27/2025

Unit was working on arrival said no issues ran diagnostics for errors no errors

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPS7

Near Charlotte, NC 28278

Clinton

Job Details: 03/27/2025

Console doesnt read buttons properly on diagnostics the plastic where the screw attach to console are broken will need latch and console and control offfice will contact once parts arrive ; ordrng 1 WPW10459139 (Console) and 1 8193882 (Latch catch) and 1 WPW10084141 (Control) and 2 WP8269209 (Switches)s

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS325SDHW08

Near Bloomfield, CT 06002

Mike K.

Job Details: 03/27/2025

"Unit has a 60 month sealed system part/labor warranty, 1yr on everything else. Cs says they sent receipt to office, it is in quick picks, covered under 1yr warranty. Found evap wire had backed out of defrost heater connection , corrected and secured properly in connector, cleared ice build up, steamed clear evaporator."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ5

Near Lancaster, SC 29720

Brandon

Job Details: 03/27/2025

On arrival I tested unit and found that ignitor would not come one. Would click but would not come on. Installed new ignitor and harness. After installing new parts the ignitor did not come back on at all. Ordering spark module for repair.; ordrng 1 W10860916 (Spark module)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0HS0

Near Springfield, MA 01104

Jorden

Job Details: 03/26/2025

Arrived and found the electrode directing the spark down instead of where its supposed to go. If I manually light the burner it works fine. Unit needs to new burner head and screws since screws are rusted and will need to be drilled out. Customer is undecided.

We serviced a

WHIRLPOOL RANGE

Model WFES5030RZ0

Near Ludlow, MA 01056

Chris B.

Job Details: 03/26/2025

Complaint that the range has a steel chrome cap pealing off and its sharp. Mentioned to the customer that anything cosmetic out of the 30 days is not covered. Customer said that Whirlpool has knowledge of the broken piece and will call them again. No other issues found with the unit.

We serviced a

SAMSUNG REFRIGERATOR SXS

Model RS27T5200SR/AA

Near Norton, MA 02766

Aimee Z.

Job Details: 03/26/2025

R600a system. Sealed system technician neededBoth fridge and freezer not cooling . Pcb was replaced and never cooled and shorted new controlFound red light blinking 1 time on Pcb. Pcb failure or compressor failure Fuses on Pcb are good and on the fuse block .Suppose to have 13.5 volts out of v/b/bk no dc volts check control and compressor Fans are running and compressor doesnt start .Need seal system and pcb controlReplace compressor first then control; rqstng P&A on 1 DA94-06781R (Pcb) and 1 NF54M5151ARASH (Compressor) and 1 DA81-06006B (Filter dryer)

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT311FZDB02

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 03/26/2025

"Checked over unit due to items freezing in fridge section and moisture building in freezer, removed evap cover and checked frost pattern found unit fully frosted with a good frost amount, tested compressor amps an found drawing .6 amps, used temp gauge and monitored freezer and fridge temps finding temps within range 3 degrees in freezer and 37 in fridge. Adjusted freezer to max and advised customer items pushed to the back of fridge section where air blows out will freeze advised must keep items forward same with freezer so it can circulate air. Advised customer to watch temps for next 48 hrs if any issue plz call back unit may have a floating restriction."

We serviced a

LG REFRIGERATOR FDB

Model LFX28968ST-04

Near Meriden, CT 06450

Jimmy R.

Job Details: 03/26/2025

"Checked over ice maker and found twist tray had stopped in the dumping position and would not advance, removed ice maker and placed unit into a diagnostics to free up ice maker found tray had gotten caught on plastic causing it to not rotate. Fixed ice maker and cycled machine a few times to test ice maker and unit is now rotating and operating to specs."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ15

Near Medway, MA 02053

Aimee Z.

Job Details: 03/26/2025

Installed new gasket left and right fridge doors complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Southington, CT 06489

Jimmy R.

Job Details: 03/26/2025

"Tested oven and found front right burner would not ignite checked for sparking and no spark, tried lighting other burners and they will all light and spark. Removed too and checked connections at module and all wires are connected ohmed out ignitor and found good. Checked power from module to front harness and no power for front right burner, will order new harness and module advised module was out of stock once in we would call for return visit ; ordrng 1 W11620549 (Harness) and 1 W11590249 (Spark module)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Southington, CT 06479

Jimmy R.

Job Details: 03/26/2025

"Tested unit and found washer would not agitate ran a diagnostics cycle and checked errors found F0e3 off balance ran a self diagnostics cycle and found unit would just buzz never agitating also found when in a spin cycle unit is super loud and roaring. Checked issue with washing and found actuator broken not shifting, replaced actuator and unit is now washing and running. Will need to replace Gearcase for noise and leaking grease also replacing belt,cam,actuator,motor and shield, parts tentative p/a ; ordrng 1 W11449840 (Gearcase) and 1 W11026785 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W10913953 (Actuator), dspstn on spec-tagged invntry: 1 W11220230 VALVE , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Southbridge, MA 01550

Chris B.

Job Details: 03/26/2025

Complaint that the dryer is not turning off and stay on the same time. Found new timer bad. Will order another one. ; ordrng 1 WPW10185982 (Timer)

We serviced a

WHIRLPOOL DRYER

Model med7230hw3

Near Charlton, MA 01507

Chris B.

Job Details: 03/26/2025

Replaced all parts and dryer running normal. Sensors are working properly and responding when tested in diagnostic mode.

We serviced a

WHIRLPOOL WAHER TL

Model WTW5057LW0

Near Charlotte, NC 28212

Clinton

Job Details: 03/26/2025

Unit has a failed harness ripped at the drain pump replaced entire harness with truck stock parts. Unit working and draining properly after repair ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8500DC1

Near Gastonia, NC 28052

Ryan S.

Job Details: 03/26/2025

"Customer complained unit will not start. Check door switch door switch good check thermal fuse thermal fuse good tried to start unit. No voltage. Going to motor check motor one needs resistance, low motor, windings or control board and motor and blower for motor schedule. Scheduled Return call with customer.; ordrng 1 WPW10739349 (Control board) and 1 W11105178 (Motor) and 1 WP697772 (Fan wheel)"

We serviced a

JENN-AIR RANGE

Model JGRP536HL05

Near Farmington, CT 06032

Andre

Job Details: 03/26/2025

Helper on service call with CM working on gas Range unit now operational

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Charlotte, NC 28213

Johnny

Job Details: 03/26/2025

Broken coil on heating element. Replaced. Tested unit. Working as designed. Vent needs to be cleaned.; used 1 279838 (ELEMENT) from stock

We serviced a

WHIRLPOOL COOKTOP

Model WGE745C0FE05

Near East Granby, CT 06026

Gary V.

Job Details: 03/26/2025

"Inspected and found right front burner switch broken, replaced with new switch and cycled tested fine"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near York, SC 29745

Mitch H.

Job Details: 03/26/2025

"Tested and found dryer heating and cycling properly. Found all components operating properly. Customer said it was taking longer to dry towels. Tested airflow, failed test. Passed test with hose removed. Advised customer that he needs to have vent checked and likely cleaned.; used 1 W11224254 (Vent test kit) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Bristol, CT 06010

Andre

Job Details: 03/26/2025

"Ck unit upon arrival and customer stated that unit making a noise during the first start up. After customer started found that noise customer is talking about is normal operating noise when slider shift to spin to start the sensing process, tilt and remove rotor and slider and find no fault. Reinstall parts and ran diagnostic cycle so customer can see and hear the difference when unit is shifting. Unit is operating to manufacturers specs"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near York, SC 29745

Mitch H.

Job Details: 03/26/2025

Removed and replaced broken wash plate and agitator. Ran DLMS calibration and diagnostic test cycle. All completed properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 03/26/2025

"Installed thrust washer, ran diagnostics mode, spin and agitate. Ran quick wash, unit filled and started washing. Watched unit for 15min. Verified proper operation."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4955HW3

Near Bristol, CT 06010

Andre

Job Details: 03/26/2025

Ck unit upon arrival and install main control board calibrate and run quick wash and unit is now operating to manufacturers specs

We serviced a

WHIRLPOOL WALL OVEN SINGLE

Model WGG745S0FS02

Near Agawam, MA 01001

Jorden

Job Details: 03/26/2025

"On site for separate service. Found upper oven bake igniter receiving 120v but open, replaced and tested fine. ; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

MAYTAG WASHER TL

Model MVWB855DW1

Near Longmeadow, MA 01106

Jorden

Job Details: 03/26/2025

"Arrived and found error codes F0E3 (overload), F0E5 (off balanced load), F9E2 (water ring detected) and F8E1 (long fill) stored in system, cleared codes. Replaced parts and during testing found unit is on an extension chord on another extension chord. Plugged unit straight into the wall and suddenly unit began working as designed, informed customer of the installation instructions in regards to power supply and dedicated circuits. Unit tests fine. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ03

Near Longmeadow, MA 01106

Jorden

Job Details: 03/26/2025

"Arrived and customer informed me unit is cooling fine, were just here for the door handle being loose. Tightened all door handles, tested fine."

We serviced a

JENN-AIR REFRIGERATOR BO

Model JFFCF72DKL00

Near Wrentham, MA 02093

Aimee Z.

Job Details: 03/26/2025

"T and h th ice maker filled ad harvested and dropped ice and filled with water .Cust stated the bar to to ice maker was up and he dropped down this morning .Sent estimate for icemaker will call if needs .Also needs to replace the water filter Replacing the Water FilterTo purchase a replacement water filter, model UKF8001AXX-200/EDR4RXD1"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRQC506MPS00

Near Stanley, NC 28164

Ryan S.

Job Details: 03/26/2025

"Returned to install new icemaker, valve and water line. Installed parts and ran test cycle, verified unit filled with water and icemaher cycled."

We serviced a

KITCHENAID MW/WALL OVEN COM

Model KOCE500ESS23

Near Denver, NC 28037

Ryan S.

Job Details: 03/26/2025

"Returned to install parts ordered. Installed transformer, magnetron, and control. Installed parts tested and found unit working as designed with no noises out of ordinary, showed customer. Verified proper operation."

We serviced a

JENNAIR WALL OVEN SINGLE

Model JJW3430LL01

Near Stanley, NC 28164

Ryan S.

Job Details: 03/26/2025

"Customer stated home builder inspection said door was crooked and loose. Informed customer door is supposed to be loose. It is able to be removed took door off, checked receivers hinges, and frame. Doors less than an inch different on the left and right no functional failure form customer unit is working as designed and has no issues."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS321SDHZ08

Near Iron Station, NC 28080

Ryan S.

Job Details: 03/26/2025

"Customer complained unit never cooled. Found unit plugged in and not running. No fans running, compressor not running. Unplugged unit and plugged unit in and nothing happened. No power to anything , no power to compressor or fans. Lights are on and display working. Ran service diagnostics and compressor and fans would run but compressor kicking out, tried start relay still kicking out. Ordering compressor and associated parts along with access valve and 2xtimeframe, also ordering new control board due to unit not trying to start unless in service mode. Informed customer office will call to schedule return call when parts come in. ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Lokring 1) and 1 W11504431 (Lokring 2) and 1 W11506619 (Lokring 3) and 1 W11109499 (Drier) and 1 W11504433 (Drier lokring 1) and 1 W11504447 (Drier lokring 2) and 1 W11566851 (Control board) and 1 2xtimeframe (2xtimeframe) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT318FZDM11

Near Charlotte, NC 28212

Clinton

Job Details: 03/26/2025

Unit has a failed compressor. The start relay is just clicking tried to replace start device from a new I had unit still doing the same thing ordered compressor ; ordrng 1 W11582579 (Compressor)

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ09

Near Charlotte, NC 28214

Clinton

Job Details: 03/26/2025

Unit needs to be uninstalled I removed bolts and unit still was hung up would not come down. Left fan with customer he needs to have builder to come un install. Customer will call once its down ; O-emld tckt

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Charlotte, NC 28214

Clinton

Job Details: 03/26/2025

Unit had a failed mag tube replaced mag tube and transformer unit heating properly after repair

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