Service History 8 - Advantage Appliance Repair

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Coventry, CT 06238

Amanda R.

Job Details: 09/20/2024

Frosting on left side of freezer needs kit per service bulletin ; rqstng P&A on 1 W10864519 (Kit)

We serviced a

WHIRLOOL WASHER

Model WFW75HEFW0

Near Bolton, CT 06043

Amanda R.

Job Details: 09/20/2024

F3e1 F3e2 f8e3 f0e1 errors quoted for control and sensor replaced pressure sensor started a quick wash ; used 1 WPW10448876 (SWITCH-WL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near West Hartford, CT 06117

Amanda R.

Job Details: 09/20/2024

Sr 7739764929 called tech support previous call to tech support did not request condenser coils replaced and wanted high and low side separated and blown through with nitrogen to possibly clear a floating restriction ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Hartford, CT 06120

Chuck M.

Job Details: 09/20/2024

Customer complaint is that FF section was not cooling properly. Inspected and found evaporator fan blocked with ice. Ran heater and it is working. Removed ice and fan is running.

We serviced a

LG REFRIGERATOR

Model LMX25986ST/00

Near West Springfield, MA 01089

Mike K.

Job Details: 09/20/2024

"Unit not cooling. Unit unplugged on arrival. Cs said she fans running, but not compressor. Plugged in and compressor is running, just quietly. With fans/compressor running, not cooling, it is a sealed system issue. Evaporator is no longer available so if a leak the unit is unrepairable. Put together quote for compressor/drier/labor, with explaining it may also need an evaporator that is not available.Floor is damaged under unit, cs had moved unit prior to visit to diagnose themselves, I used sliders and took photos of pre-existing damage.Denied quote, collected for service call only"

We serviced a

MAYTAG WASHER

Model MVWX655DW

Near Chicopee, MA 01020

Chris B.

Job Details: 09/20/2024

Complaint that the washer wouldnt cycle through properly. Found stripped hub. Replaced part and unit running normal.; used 1 W10528947 (HUB) from stock

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Ellington, CT 06029

Gary V.

Job Details: 09/20/2024

Concern clothes wet after cycle completed. Cycled unit thru full cycle and did not detect any problems. All functions test normal at this time. 30 days on service fee. Customer will monitor and call if need be.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near South Hadley, MA 01075

Chris B.

Job Details: 09/20/2024

Couldnt work on the unit due to refrigerator not able to pull out from location. Customer will call office when they can get it out for service ; saved tckt

We serviced a

KITCHENAID IS W DISHWASHER

Model KDFM404KPS1

Near Hebron, CT 06231

Jeremy B.

Job Details: 09/20/2024

Customers complaint is dishwasher not drying and leaking from vent on top of door when opening. Customer not using rinse aid. Ran self test and heater came in and drawing proper amps. Adjusted vent setting in diagnostic. Customer must use rinse aid to help with drying and reduce water dripping from vent.

We serviced a

MAYTAG WASHER

Model MHW7000AW0

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/20/2024

Replaced bellow and door hinge. Showed customer it works.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/20/2024

Customer complaint is that LEDs were out in FF section. Replaced all LEDs according to Scode. All lights are working. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRMC2273CF00

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/20/2024

Installed gasket

We serviced a

FRIGIDAIRE WASHER

Model FLSE72GCSA

Near South Hadley, MA 01075

Chris B.

Job Details: 09/20/2024

Complaint that the washer is not draining. Found bad lid switch. Customer will talk to the landlord and will get back with us.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Plainville, CT 06062

Ruben C.

Job Details: 09/20/2024

Checked unit found harness to water valve broken at connection ordering harness cust will have unit accessable for us uinit has not been fully installed did not work from day one; ordrng 1 W11726283 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/20/2024

Replaced wire harness set on spin and drain it drained then drain pump wouldnt shut off after canceling cycle let run for ten minutes until it shut it self off when just turning on console the drain pump turned back on left unplugged for seven minutes still doing the same thing checked connections for pressure hose needs new control ; ordrng 1 W11556727 (Control) and 1 W11283592 (Motor) and 1 W11284522 (Clip)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFN2853AF0

Near West Hartford, CT 06107

Chuck M.

Job Details: 09/20/2024

Customer complaint is that ice maker is not making ice. Checked filter and it checked ok. Ice maker has voltage but does not harvest. Ordered ice maker P&A. ; rqstng P&A on 1 A21755301 (Ice maker)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/20/2024

Hasnt thrown f8e4 error since April and since they changed detergent not draining today cleared drain pump housing tested operation normal

We serviced a

WHIIRLPOOL DRYER

Model WED7300XW0

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/20/2024

Rear felt came off been using still quoted for the felt and all rollers

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Farmington, CT 06032

Ruben C.

Job Details: 09/20/2024

Checked unit inner basket has wobble goes off balance even with no clothes and drain pump is noisy gave cust estimate for whole tub and drain pump would need two people for repair two time

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW0

Near West Hartford, CT 06107

Ruben C.

Job Details: 09/20/2024

Checked unit found door seal broken and glass has seperated from bottom needs new seal and door glass gave cust estimate for seal and glass

We serviced a

FRIGIDAIRE RANGE

Model FGIC366TBB

Near Bloomfield, CT 06002

Ruben C.

Job Details: 09/20/2024

Replaced user interface tested operation normal ran test normal cust put pan on unit worked normally

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Avon, CT 06001

Ruben C.

Job Details: 09/20/2024

"Checked unit used clear door insert to run dishwasher lower spray arm is leaking through seam cuasing water to wave and come out left corner ordering sprayarm and insulation; rqstng P&A on 1 W10860176 (Sprayarm) and 1 W11223838 (Insulation), states that autho needed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Ellington, CT 06029

Gary V.

Job Details: 09/20/2024

"Installed noise filter and harness, cycled, tested fine."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Somers, CT 06071

Gary V.

Job Details: 09/20/2024

"Inspected and found Shifter fault, pressure system fault, lid lock fault, quoted for parts and labor to repair, they will call if wants to proceed with fixing."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 09/20/2024

Returned to install new gearcase. Verified proper operation by running tests on new gearcase . ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/20/2024

Removed old wash plate and installed new. All operating properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gastonia, NC 28052

Ryan S.

Job Details: 09/20/2024

Customers complained unit leaking and unit cutting off. ran unit though quick wash. Found pressure line hose loose. Replaced hose in proper position. Verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/20/2024

"Removed and replaced main control. Reassembled, ran control calibration. Tested, all functions operating properly."

We serviced a

KITCHENAID TRASH COMPACTOR

Model KTTS505EPA2

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/20/2024

Confirmed purchase date and took picture of receipt. Tested and found door not releasing correctly. Ordering latch assembly. Advised customer that office will call to schedule when part arrives.; ordrng 1 675379 (Latch assembly)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Charlotte, NC 28262

Jenn F.

Job Details: 09/20/2024

"Complaint unit will randomly just stop during the cycle and then start back up and sometimes just shuts off completely. Ran diagnostics found stored error F2e1 stuck button. Heat works, sensor bars tested good, Ui started going to different screens while running diagnostic testing and randomly shutting itself off. Needs new ui; ordrng 1 W11413566 (Ui)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS09

Near Charlotte, NC 28205

Jenn F.

Job Details: 09/20/2024

Replaced mag cap and diode. Unit heating fine now. Tested ok.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Charlotte, NC 28209

Jenn F.

Job Details: 09/20/2024

"Unit 1506. Replaced the lower door switches. When powered on with door closed error f1e4 returns. Switches are all testing fine. Tested voltage at EP1-1(N) green to EP1-2 (Door) orange getting 55 volts with door closed, 123 volts with door open. Disconnected the harness and tested voltage at the board same wires with no load has 45volts. Faulty control board. ; ordrng 1 W11552018 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Charlotte, NC 28209

Jenn F.

Job Details: 09/20/2024

Replaced the bottom door seal. Leak checked. Ran diagnostics. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near Charlotte, NC 28210

Jenn F.

Job Details: 09/20/2024

Complaint water collecting on top of the freezer gasket. Will need 2 gaskets to unstall under the top of the freezer gasket. Order part. ; ordrng 2 W11159728 (Gasket)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Mint Hill, NC 28227

Jenn F.

Job Details: 09/20/2024

Replaced the evap fan and blade. Replaced the thermistor and control. Programmed the control. Unit operations tested ok. Customer to allow 24-48 hours for temps to regulate.

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Midland, NC 28107

Jenn F.

Job Details: 09/20/2024

Complaint dryer doesnt start. Tested door switch is good. Checked heater not shorted. Hi limit is good. Thermal fuse is open. Replaced fuse. Tested ok. Advised customer to clean the venting to the outside of this will continue to happen. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

SAMSUNG DRYER

Model DVG45T6000W/A3

Near Norton, MA 02766

Aimee Z.

Job Details: 09/20/2024

"Found needed new pulley and theres a crack in the blower wheel; rqstng P&A on 1 DC67-00180B (Blower wheel), dspstn on spec-tagged invntry: 1 DC93-00634A IDLER PULLEY"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Springfield, MA 01104

Mike K.

Job Details: 09/20/2024

"Covered by authorization per office notes M1CA1F1APL1Complaint of noise in agitation/wash. Says unit fills, drains and spins fine. Went through diagnostic cycle fine, agitated fine. No errors in history. Ran normal cycle went through fill and agitating fine. Suspension good, no wobble in basket. Lower assy all good with no oil leaking, cam screw on tight. Ran diagnostic cycle again.. fine. Ran with load of towels in normal through fill and agitation, cancelled and drained fine be. Put unit on bro draining n and spin and spun out fine with load. Operating normal. All normal sounds. As it stopped spinning the drain hose vibrates up/down in standing drain pipe and that is the noise the cs said she heard. The ribs of the drain pipe rubbing against standing drain pipe. No problem with unit, sound is normal"

We serviced a

SAMSUNG DRYER

Model DV45H7000EW/A2

Near Agawam, MA 01001

Mike K.

Job Details: 09/20/2024

"Unit has been overheating turning itself off, vent has been cleared. Found heating element shorted. Quoted for heating assembly/labor. Accepted.Replaced heater assy and tested fine in timed dry; used 1 DC97-14486A (ELEMENT) from stock"

We serviced a

GE REFRIGERATOR

Model PFCS1PJYASS

Near Agawam, MA 01001

Mike K.

Job Details: 09/20/2024

"Replaced inverter and compressor is now running, seemed to be at a slower speed, but is definitely running which it was not before or on arrival today. Return line is warming up and blowing cool air in fr. Cs to monitor to see if it gets down to proper temperature or if we have further issues."

We serviced a

LG MICROWAVE

Model LMV1762ST/01

Near Belchertown, MA 01007

Chris B.

Job Details: 09/20/2024

Complaint that the microwave is making a loud buzzing noise. Found bad Magnetron. Quoted parts and labor. Customer will go with a new unit. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB10

Near Warren, MA 01083

Chris B.

Job Details: 09/20/2024

Replaced control board and all working normal. Mentioned to the customer to keep an eye on the cooling for the next few days.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near McAdenville, NC 28101

Ryan S.

Job Details: 09/20/2024

Customer complained agitator was off upon arrival found agitator screw had just came loose agitated her dogs were good reattached agitator bolt unit does not need new parts collected trip fee.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Somers, CT 06071

Gary V.

Job Details: 09/20/2024

"Installed new control and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXXF06

Near Somers, CT 06071

Gary V.

Job Details: 09/20/2024

"Installed new ice box fan and cycled, tested fine."

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Somers, CT 06071

Gary V.

Job Details: 09/20/2024

Inspected and found cooktop glass separated from holding bracket causing glass to bow up. Will order and call for return date.; ordrng 1 W11051485 (Cooktop) and 5 W10853046 (Bezel)s

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Mount Holly, NC 28120

Ryan S.

Job Details: 09/20/2024

"Customer complaint of noise during agitation, found slider bed replaced slider from truck stock ran both agitation and all three spin cycles working as designed with no odd noises. Verified proper operation.; used 1 W10734521 (SLIDER) from stock"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Middletown, CT 06457

Jeremy B.

Job Details: 09/20/2024

Gasket keeps falling out of channel causing door not to seal reinstalled door gaskets using food grade silicone to keep attached. All checks ok. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Charlotte, NC 28216

Ryan S.

Job Details: 09/20/2024

"Customer complaining icemaker not working tried to cycle icemaker by hitting button icemaker would not cycle installed new icemaker tested cycle and water was leaking from chute area could not get leaked to stop ordering new tubing and chute . Inform customer Office will call when parts come in.; ordrng 1 W11162036 (Tube) and 1 W11645360 (Chute), used 1 W11700250 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Huntersville, NC 28078

Ryan S.

Job Details: 09/20/2024

"Customer complaint unit was having leaking issues and ended up getting f8e4 Error. upon arrival Found water in drain pan . replaced sump assembly that was pre Id. which has drain pump. Ran unit and verified no leaks, and unit working as designed. ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Fort Mill, SC 29715

Mitch H.

Job Details: 09/20/2024

"Ran test 56, found E5 ice maker thermistor error. Disassembled, removed and replaced ice maker. Reassembled, cycled power to clear error. Ran ice maker test 57, ice maker cycled and returned to home position. Ran test 56, no errors. Ran valve test 45, valve activated and filled correctly. All operating properly.; used 1 W11658802 (Ice maker) from stock"

We serviced a

WHIRLPOOL MICROWAVE OVER

Model WMH31017HS3

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/20/2024

"Removed and replaced magnetron, capacitor and diode. Tested microwave on counter prior to remounting, heating and operating properly. Remounted, tested again, all operating properly. Collected balance on cc.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON and 1 W11256462 DIODE UNIV"

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ6

Near Charlotte, NC 28278

Mitch H.

Job Details: 09/20/2024

"Checked and found all burners except left rear operating properly. Left rear not lighting. Found valve working correctly, electrode sparking but not landing correctly. Ordering orifice, burner head and electrode. Checked part availability. Customer out of town next week. Scheduled return for 9/30 AM.; ordrng 1 W11175151 (Burner head) and 1 WPW10170507 (Orifice) and 1 W11453940 (Electrode)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW11

Near Clover, SC 29710

Mitch H.

Job Details: 09/20/2024

Removed and replaced control. Plugged unit back in. All components and light now operating properly.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near York, SC 29745

Mitch H.

Job Details: 09/20/2024

"Tested and ran diagnostics. Confirmed long fill error. Ran component tests and found cold water valve bad. Quoted customer for repair, approved. Removed and replaced inlet valve assembly. Reassembled, ran diagnostics cycle, all valves operating properly. Collected for call on cc.; used 1 W11165546 (Valve) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Sharon, SC 29742

Mitch H.

Job Details: 09/20/2024

"Found lid strike broken. Removed and replaced. Ran DLMS calibration, completed correctly. Ran diagnostics cycle, all components and functions operating properly.; used 1 W11457841 (Strike) from stock"

We serviced a

GE REFRIGERATOR

Model PFE28KSKBSS

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 09/20/2024

Cust mentioned the freezer was as cold as. Found the fan in the freezer stopped working .Ordering new evap fan.Installed new trap complete; ordrng 1 WR60X10352 (Freezer fan)

We serviced a

GENERAL ELECTRIC LAUNDRY CENTER

Model GUD27ESSM1WW

Near Bellingham, MA 02019

Aimee Z.

Job Details: 09/20/2024

Installed new motor and control and put into spin complete

We serviced a

KITCHENAID DISHWASHER

Model WDT750SAKZ2

Near Denver, NC 28037

Ryan S.

Job Details: 09/20/2024

Install new door panel while taking out door handle from old door panel found screws were seized in door handle studs. One broke off while trying. Ordering new studs and screws. Informed customer office will call when parts come in. ; ordrng 2 W11157086 (Door stud)s and 2 W10826179 (Door screw)s

We serviced a

KITCHENAID OVEN

Model KFED500EWH

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/20/2024

Customers complaint is oven not maintaining proper temps in both ovens. Pulled range out and there was a large amount of mice droppings. Removed the back panel and there are mice droppings all throughout and eaten insulation. Mice infestation not covered under contract.

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WTW8000DW2

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/20/2024

"Washer taking a long time to wash and keeps giving error. Found water valve internally damaged causing water to flow slow. Replaced valve and found broken lid causing lid lock error code. Needs new lid. ; rqstng P&A on 1 W11101059 (Lid), used 1 W11165546 (VALVE) from stock"

We serviced a

JENN-AIR BEVERAGE CENTER

Model JUW248LBRS00

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/20/2024

Wine cooler not cooling at all. Found fans and compressor running. Compressor is hot. The compressor is NLA. And the evaporator not serviceable. I did recover some Freon. Removed factor process stub and put new and pulled vacuum then recharged with 3.4oz of r134a if problem continues there are no options for repair as sealed system parts NLA. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ13

Near Hartford, CT 06106

Jeremy B.

Job Details: 09/20/2024

"Customers complaint is fresh food section not staying cold enough. Found full and even frost pattern on evaporator. Freezer maintaining 0degrees. Replaced control damper to regulate temp in fresh food section better. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11506635 COUPLER 6 NF MS SV , used 1 W11645127 (DAMPER CNTRL) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 09/20/2024

Customer complained after unit unit went through cycle that I was testing with her. She started another cycle halfway through cycle and cut off sometime. And would not cut back on found power to control board the control board not energizing new control board and UI for possible issue with UI. Informed customer Office will call if their job is authorized and parts come in.; ordrng 1 W11165145 (Ui) and 1 W11120155 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near Dallas, NC 28034

Ryan S.

Job Details: 09/20/2024

"Returned to install valve, unit now dispensing water. Had customer check work. Told her to flush 1 gal of water to get rid of any possible air in line."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near West Hartford, CT 06110

Chuck M.

Job Details: 09/20/2024

Cleared drain and replaced evaporator cover and fan motor. Replaced control. Unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW11

Near Agawam, MA 01001

Mike K.

Job Details: 09/20/2024

"Unit is under 1yr wp warranty per service bench. Fan making noise since purchased a week ago. Found condenser fan rubbing on frame. Motor seemed fine, blade on securely. Added a tie wrap to pull motor a little more central in opening and running smoothly. If issue returns order condenser fan and holder assy."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Medway, MA 02053

Aimee Z.

Job Details: 09/20/2024

Installed correct gasket and heated.Breads frozen and making ice .

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Medway, MA 02053

Aimee Z.

Job Details: 09/20/2024

Installed new blower wheel and tested Cust needs to clean vent and shorten

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7201SG/AA

Near Franklin, MA 02038

Aimee Z.

Job Details: 09/20/2024

Installed new ice maker and fan completeFan is running and filled icemaker with ice complete

We serviced a

SPEED QUEEN DRYER

Model LDG30RGS113TW01

Near Franklin, MA 02038

Aimee Z.

Job Details: 09/20/2024

Installed new bearings complete

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Norfolk, MA 02056

Aimee Z.

Job Details: 09/20/2024

Installed latch hose pressure switch and drain pump and ran diagnostics and spin cycle

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFC2353AF0

Near Woodbury, CT 06798

Jimmy R.

Job Details: 09/19/2024

Installed new parts and advised customer unit will need 24 hrs so temps can regulate advised unit is now working to proper specs and cooling as designed

We serviced a

MAYTAG WASHER

Model MHW7100DW0

Near West Hartford, CT 06107

Chuck M.

Job Details: 09/19/2024

Customer complaint is that washer is not responding. Ran diagnostics and found no error codes. Attempted automatic test cycle and door locked but washer did not advance. Motor control circuit is open. Quoted customer P&L. Customer will decide later whether to repair or buy new.

We serviced a

MAYTAG WASHER

Model MVW5435PW0

Near West Hartford, CT 06110

Chuck M.

Job Details: 09/19/2024

Customer complaint is that washer is noisy and steam comes through the lid. Customer described pipes hammering found water pressure is too high. Hot water is set too hot causing steam. Showed customer water pressure and hot water. Customer described knocking during wash. Explained off balance loads and weight distribution. Customer also wanted washer level. Confirmed that washer is level. Washer is functioning properly. Customer want it noted that She is dissatisfied with washer.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near East Granby, CT 06026

Gary V.

Job Details: 09/19/2024

"Installed wash pump wash arm and dispenser, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W10861000 DISPENSER and 1 WPW10591570 MOTOR/SUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Somers, CT 06071

Chris B.

Job Details: 09/19/2024

"Complaint that the fresh food section led lighting is very dimmed. Found bad led module. Will order part for a return visit. Door switches are working fine. ; ordrng 1 W11684721 (LED Module), dspstn on spec-tagged invntry: 1 W11043763 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Manchester, CT 06040

Jeremy B.

Job Details: 09/19/2024

Food freezing in fresh food section. Customer had a glass bottle on top shelf and it shattered and customer cut there finger. Found control damper not locked in all the way. Replaced damper. Please allow 24 hours for temps to stabilize. ; used 1 W11645127 (DAMPER CNTRL) from stock

We serviced a

AMANA REFRIGERATOR

Model A9RXNMFWB01

Near West Springfield, MA 01089

Mike K.

Job Details: 09/19/2024

"Rf section not cooling, evap fan not running. Verified 120Vac to fan motor.Quoted for evap fan, clearing evap labor. Accepted.Replaced evap fan motor and cleared frost. Verified airflow to rf section. Cs paid in full via check; used 1 WPW10128551 (EVAP MOTOR) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Springfield, MA 01104

Mike K.

Job Details: 09/19/2024

"Replaced control, valve, nozzle and adjusted door to open/close easier. No leaking from valve/ nozzle found. Cs that test with full cycle/load."

We serviced a

GE WASHER

Model GFW550SSN0WW

Near Milford, MA 01757

Aimee Z.

Job Details: 09/19/2024

"Installed new control and damper in box Found the inverta there was a drain pump which wasnt for this washerChecked part number is correct boxed wrong. Re ordering new inverta Please check part. I took photos of boxed partDidnt want to test with out inverta risk of burning out partsExplained to son left unplugged; rqstng P&A on 1 WH22X35837 (Inverta), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Springfield, MA 01119

Mike K.

Job Details: 09/19/2024

"Replaced freezer light assembly, tests fine"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Manchester, CT 06040

Jeremy B.

Job Details: 09/19/2024

Dryer making loud noise. Found blower wheel cracked. Need to drill wheel off motor. Requesting autho on parts. ; rqstng P&A on 1 W11549461 (Motor) and 1 WP697772 (Wheel)

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ1

Near Manchester, CT 06040

Jeremy B.

Job Details: 09/19/2024

When microwave starts it makes a loud sparking burning sound. Sound coming from magnetron. Will order high voltage parts. ; ordrng 1 W10836753 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Magnetron) and 1 W10498567 (Harness) and 1 Xtratime (Xtra time)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Manchester, CT 06040

Jeremy B.

Job Details: 09/19/2024

Installed new control and tested washer still not draining correctly. Found broken wire in harness intermittently making connection l. Replaced main harness and tested all checks ok. ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/19/2024

Installed new console and tested all checks ok. Dishwasher no longer randomly beeping.

We serviced a

MAYTAG WASHER

Model LSE7804ACE

Near Northampton, MA 01060

Mike K.

Job Details: 09/19/2024

"ombo unit, washer will not run, set to different selections and nothing. Verified lid switch operating properly. Voltage at motor and pressure switch, but not completing circuits to run. Looks to be bad timer which is nla. Collected for service call only."

We serviced a

LG RESIDENTIAL REFR

Model LRSDS2706S/01

Near East Windsor, CT 06016

Chris B.

Job Details: 09/19/2024

Complaint that the ice maker is not working properly. Found ice maker locked in the open position. Will order new IM for approval. ; rqstng P&A on 1 AEQ73449902 (Craft Ice amaker)

We serviced a

WHIRLPOOLQA REFRIGERATOR

Model WRT104TFDW03

Near Springfield, MA 01108

Mike K.

Job Details: 09/19/2024

"Unit is under 1yr additional RAC warranty per service bench. Complaints my of not cooling in rf section, evap fan running fine, blocked air passage. Evap is clear, chute clogged with frost. Cleared. Fr and rf gaskets torn, some gapping between liner and cabinet.; ordrng 1 WP2319265T (Gasket) and 1 WP2319263W (Fr gasket) and 1 Wp482338 (Sealant)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ05

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 09/19/2024

"SR#7739944868; ordrng 1 LW10916047 (Fresh food door) and 3 W10849198 (Screw caps)s, O-SMS tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM04

Near Enfield, CT 06082

Chris B.

Job Details: 09/19/2024

Complaint that the fresh food door is not sealing properly. Doors wasnt adjusted properly when they did the door switch. Adjusted both doors and all sealing properly. Verified with customer and they are happy. No issues found with the cooling.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near Longmeadow, MA 01106

Chris B.

Job Details: 09/19/2024

Complaint that the dishwasher is not washing properly. Found bad sump pump. Replaced part and unit running normal. No leaks detected.; used 1 W11665769 (MOTOR/SUMP) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Wilbraham, MA 01095

Chris B.

Job Details: 09/19/2024

Complaint that the dishwasher is leaking water from the bottom front door and door has rust spots starting to form. Ran three diagnostic cycles and found the unit over sudsing. Found rust in the bottom edge and on the vent edge. Door is out of the 30 day cosmetic and customer will contact manufacturer. Neutralized over-suds and no leaks detected. No error codes present.

We serviced a

WHIIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, MA 01103

Mike K.

Job Details: 09/19/2024

"Unit turns on , locks, starts cycle (set on normal basket turns a little then nothing else). Same when set for spin cycle. Service pointer shows same symptoms, but outside serial range of pointer, part failure would be acu control. Unit will not go into diagnostics, may also need u/i control. Quoted for both.Billable customer so service call not collected. Estimate was saved and sent."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Fort Mill, SC 29715

Mitch H.

Job Details: 09/19/2024

"Removed and replaced Orion control and UI. Plugged unit in, compressor still not starting. Getting 3 flashes on inverter box. Unplugged refrigerator, allowed to sit for 5 minutes, plugged back in, now getting 4 flashes from inverter box. Called tech line spoke to Adrian SR#7739950800. He said 3 flashes indicate a failed inverter and 4 flashes indicate failed compressor. Checked and found inverter box did not come with compressor and wasnt ordered. Will need inverter box to make proper repairs. Ordered inverter. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11578028 (Inverter box)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF26J7500S

Near Prospect, CT 06712

Jimmy R.

Job Details: 09/19/2024

Installed all new parts and advised customers to give unit 24hrs so temps can regulate advised ice maker may be ok but may have same issue and nothing more that can be done with it all the kits are replaced. Unit is frosting up normally and working to factory specs ; dspstn on spec-tagged invntry: 1 DA82-01415A DRAIN KIT and 1 DA82-02367A Y CLIP

We serviced a

GE DISHWASHER

Model PDT785SBNOTS

Near Walpole, MA 02081

Aimee Z.

Job Details: 09/19/2024

"Installed new mid blaster,main water feed, center spray armI also siliconed the hose from water feed to bottle spray bottle Also came off .Tested is spraying on top now"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Canton, CT 06019

Gary V.

Job Details: 09/19/2024

Tech was assigned as a helper;

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 09/19/2024

"Customer complained unit starts for a few minutes, then stopped and said complete found two motor error. Codes looked under unit and found harness to clutch and brake area was ripped off. Ordering new harness and clutch assembly. Actual good issue date is 9-29-23 . Customers had print off of Lowes receipt but model number was not in washer portion. Informed her to get screenshot of receipt on Lowes.com or email that has model number beside washer in receipt. Using actual good issue date untill then and return call . Informed customer office will call when parts come in. ; ordrng 1 W10754448 (Clutch) and 1 W11568984 (Harness)"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Gastonia, NC 28056

Ryan S.

Job Details: 09/19/2024

"Customer complain unit vibrating too much really loud had video of unit and spin cycle. Unit was operating normally in the video but could be perceived as too loud. Found tub is ok, pushed down on basket and suspension needs to be replaced, has a slight bounce back instead of coking up stiffly like suspension should. Ordering suspension. Informed customer office will call when parts come in. ; ordrng 1 W11396716 (Suspension)"

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