We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Simsbury, CT 06070
Ruben C.
Job Details:
09/01/2023
Checked unit found lid broken in corner ordering lid; ordrng 1 W10817363 (Lid) and 1 Ship (Shipping)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
09/01/2023
"Door is dented. I am re-ordering the door door. Dented at the top of the door appears to have been dropped heavily during shipping. I am re-ordering the door wiring is definitely broken at the bottom of the door of original door, making ice intermittently. ; ordrng 1 LW10728959 (Door ss)"
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Stafford, CT 06076
Amanda R.
Job Details:
09/01/2023
Bake and broil not sparking top burners working normally everything plugged in bake and broil not sparking needs new spark module ; ordrng 1 W11162730 (Control) and 1 W11284302 (Control)
We serviced a
AMANA RANGE
Model AER6303MFS5
Near South Windsor, CT 06074
Amanda R.
Job Details:
09/01/2023
Replaced control and oven sensor ; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Vernon, CT 06066
Amanda R.
Job Details:
09/01/2023
"Water under crispers in ff section ff evaporator drip pan warped ; rqstng P&A on 1 W11457241 (Drip pan), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DWH5
Near Vernon, CT 06066
Amanda R.
Job Details:
09/01/2023
"Fills and drains motor not running getting 120v out of control needs sump assembly ; rqstng P&A on 1 W11085683 (Sump), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS02
Near Chicopee, MA 01013
Roger R.
Job Details:
09/01/2023
Found unit has a bad main control. Checked and found part is not available anymore from the manufacturer.
We serviced a
MAYTAG OVEN
Model MEW9627FZ21
Near Paxton, MA 01612
Chris B.
Job Details:
09/01/2023
Complaint that the unit is not reaching proper temperature. No error codes present. Ran diagnostic and all working normal. Adjusted temperature and showed customer how to calibrate temps. on both upper and lower side.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Paxton, MA 01612
Chris B.
Job Details:
09/01/2023
Complaint that the unit is not turning on. Found burnt wires. Replaced part and quoted for a new cord. Installed cord and dryer running normal.; used 1 PT600L (CORD-POWER 6' 4 WIRE) from stock
We serviced a
WHIRLPOOL COOKTOP
Model KCED600GBL01
Near Paxton, MA 01612
Chris B.
Job Details:
09/01/2023
Replaced cooktop glass and test all burners and venting and unit working normal. Customer have knowledge that the job was done carefully using safety blankets and pads and theres no scratches on countertop nor on the cabinet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Mooresville, NC 28117
Vincent O.
Job Details:
09/01/2023
No problem found with unit at this time. Customer complaint of unit not dispensing cubes. Found this due to clumping of ice because of poor seal in freezer door. Frost buildup in freezer indicating poor seal. Checked and verified seal is good now. All functions check ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Matthews, NC 28105
Jeff L.
Job Details:
09/01/2023
Found fresh food bottom door hinge squeaking when opening and shutting the door. I put some zoom spout oil on the hinge and it hushed right up. Opened and shut door several times and no sound at all was present. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Willington, CT 06279
Amanda R.
Job Details:
09/01/2023
Everything defrosted in Freezer compressor running needs sealed system work ; rqstng P&A on 1 WPW10507886 (Compressor)
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near Ashford, CT 06278
Amanda R.
Job Details:
09/01/2023
Replaced all parts tested operation normal
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Farmington, CT 06032
Ruben C.
Job Details:
09/01/2023
Checked unit found rollers worn replaced with repair kit tested operation normal; used 1 4392065 (Repair kit) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlotte, NC 28269
Robert A.
Job Details:
09/01/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28262
Robert A.
Job Details:
09/01/2023
"Cx complaint that the unit door is sitting crooked and there is a buzzing sounds. I inspected the unit to confirm the complaint. I found the door hinge was not secure and the cardboard underneath was sitting crooked causing the noise. I corrected the hinge, leveled the door and corrected the cardboard. I tested the unit, the unit is working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28262
Robert A.
Job Details:
09/01/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Charlotte, NC 28278
Robert A.
Job Details:
09/01/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Huntersville, NC 28078
Robert A.
Job Details:
09/01/2023
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f7e1 f4e3. I cleared the codes and ran a service cycle, the unit fills and drains but there is no wash action, the motor is no running at all. The unit needs a new sump motor assembly to resolve the issue. I do not have the part on TS. Im ordering the part for the return visit.; ordrng 1 W11665769 (Sump motor)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Huntersville, NC 28078
Robert A.
Job Details:
09/01/2023
"Cx complaint that the unit makes loud noise while it runs and it imbalances often. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle, all components passed with no issues. The suspension seems good, no extra bouncing after pushing the tub down. I found the rear panel was sitting incorrectly causing a rattling noise, I corrected the position and calibrated the unit and ran manual spin. The unit definitely wobbles with no clothes in it, I removed the top panel during the test. The unit needs new suspension to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11130362 (Suspension rod)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Huntersville, NC 28078
Robert A.
Job Details:
09/01/2023
"Cx complaint that the unit makes a grinding noise while the basket rotates. I inspected the unit to confirm the complaint. I found error codes: f7e9 f2e1. I ran a service cycle, it completed the cycle however you can clearly hear the noise whenever the basket rotates. I looked under the under and nothing was abnormal. It sounds like there is something stuck between the basket and tub. I attempted to remove the agitator but its seized to the gearcase, I will have to break it to remove it. Im ordering a new agitator to replace the part immediately after removing the old one.; ordrng 1 W11550891 (Agitator)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Charlotte, NC 28226
Jeff L.
Job Details:
09/01/2023
Replaced part ordered by previous tech ran unit thru normal wash cycle unit ran and checked ok(Call complete)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Bristol, CT 06010
Ruben C.
Job Details:
09/01/2023
Checked unit found gearcase making grinding noise and inner basket is off center could not get agitator off ordering gearcase basket splutch and agitator set for two time; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11513243 (Badket)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Shrewsbury, MA 01545
Aimee Z.
Job Details:
09/01/2023
No error codesFound the ui blacks out cant cant see anything on the screen and cant start unless unplug to re set.; ordrng 1 W11413567 (User interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Worcester, MA 01603
Aimee Z.
Job Details:
09/01/2023
"Installed fan with 5 blade Cust since left saying milk went bad, air flow is better no frost pattern on evap.Fridge over packed Cwa ; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Worcester, MA 01606
Aimee Z.
Job Details:
09/01/2023
Found fan not running test 3 spliced yellow and blue fan started right up . Used shrink wrap butt connector Wrapped in electrical tapeRan test 4 tested fridge and freezerTook video of fan fridge running
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Sutton, MA 01590
Aimee Z.
Job Details:
09/01/2023
"F0e5 out balance error codes ran diagnostics Found the spin basket stripped ,loose Gear case is stripped, suspension extra bounceWash plate needs to be cut out. And doesnt drain all water; ordrng 1 W11454734 (Gearcase) and 1 W11130362 (Suspension) and 1 W10752719 (Spin basket) and 1 W10752283 (Wash plate) and 1 W10876600 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS04
Near Sutton, MA 01590
Aimee Z.
Job Details:
09/01/2023
Installed fresh food right that was ordered still makes same noise Called tech line spoke to NateReplace center hinge and coupler Ref 7737233034; ordrng 1 W10878115 (Hinge center right) and 1 WPW10505294 (Coupler)
We serviced a
KITCHENAID RANGE
Model KFGG504KPS1
Near Charlotte, NC 28273
Ryan S.
Job Details:
09/01/2023
"Customer complained during convect bake or bake door and knobs get hot when using oven. Started convect bake 400? took temperature of knobs above door and door. Upon preheat knobs were 80? and oven door was 82? near top. Informed customer metal knobs can get to 131? , metal surface can get to 150? and glass can get to 170? called safety to inform. Safety confirmed finding within temps. Checked temps after talking to safety knobs were 90? and surface was 91? Unit is working as designed. Informed customer to call customer service for any other issues."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28226
Jeff L.
Job Details:
09/01/2023
Found dryer dead upon arrival checked voltage coming into dryer we were good there. Tore dryer down and checked thermal fuse it was bad. The cause was pinched dryer vent flex behind dryer. I replaced fuse put dryer back together ran dryer on regular setting unit ran and checked ok (Call complete); used 1 WP3392519 (Thermal fuse) from stock
We serviced a
GE REFRIGERATOR
Model GNS23GSHBFSS
Near Southwick, MA 01077
Mike K.
Job Details:
09/01/2023
"Icemaker if fr makes ice, but then cubes met and refreeze into one big block in bin.Temp measured at 7 in fr. Doors sealing fine, fan blowing well. Can hear a little rattling from rear of unit. Condenser fan doesnt look to be running full speed, stopped and fan did not start against n until I turned it. Weak fan motor.Quoted for part/labor.. accepted. ; ordrng 1 Wr60x10209 (Conds fan)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Worcester, MA 01606
Chris B.
Job Details:
09/01/2023
Complaint that the unit is banging while in spin cycle. Found unit unleveled and coins lodged in the agitator. Ran diagnostic test and got error codes F0E5 and F0E2. Found bad gear case and leaking oil. Quoted parts and labor but customer will look into another unit. Collected trip fee.
We serviced a
GE REFRIGERATOR
Model CFE28TP2MCS1
Near Holyoke, MA 01040
Mike K.
Job Details:
08/31/2023
"Not cooling he been making loud noise. Found evap clogged fan jammed. Once cleared fan is operating. Steamed clear and found 31ohms at defrost harness, includes heater and defrost thermostat. Verified results with Randy at office, received some ohm reading after completion of steam clearing evap so ordering defrost thermostat and control.Quoted parts/labor accepted.Use this number on return302-4527 call on way; ordrng 1 Wr50x10108 (Defrost thermostat) and 1 Wr55x38248 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Holyoke, MA 01040
Mike K.
Job Details:
08/31/2023
"Unit under 1 yr wp warranty per service bench. Complaint of fr door not closing and not cooling. When she gets door to close is cooling properly. Found loose screw in rail on left side, tightened and door closing fine"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Holyoke, MA 01040
Mike K.
Job Details:
08/31/2023
"Rf warm, found evap clogged with frost, steamed clear and found defrost connector loose. Corrected and rerouted. Also found fr door switch broken. Ordering door switch. Office to contact when part comes in to schedule return ; rqstng P&A on 1 W11384469 (Door switch)"
We serviced a
GE OVEN
Model UNVBLE
Near Westfield, MA 01085
Mike K.
Job Details:
08/31/2023
"Complaint of upper oven bake not working, igniter is glowing in testing and did eventually ignite, preheat. Looks to be weak igniter, taking about 30s to light.Quoted for igniter/labor and accepted.Replaced igniter and in testing lighting in less than half time of old igniter. Preheated to 350 with nonissue; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near East Longmeadow, MA 01028
Gary V.
Job Details:
08/31/2023
"Inspected and found loose terminals to drain pump, repaired terminals and cycled thru auto test and tested fine."
We serviced a
AMANA RANGE
Model AGR4230BAW5
Near Bloomfield, CT 06002
Ruben C.
Job Details:
08/31/2023
Replaced harness tested operation normal oven heating normally now all burners working
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302EBS00
Near East Windsor, CT 06016
Chuck M.
Job Details:
08/31/2023
Customer complaint is that ice maker drawer will not slide open. Pull from behind drawer to release and drawer is sliding. Bearings on glides are worn along with freezer door glides. Ordered glides P&A. ; rqstng P&A on 1 WPW10170835 (glide) and 1 WPW10170987 (glide) and 2 WP13055901 (slide)s and 1 WPW10170836 (glide)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Windsor, CT 06095
Chuck M.
Job Details:
08/31/2023
Customer complaint is that is maker is not working properly. Inspected and found ice maker is stuck out of home position. Ordered ice maker. ; ordrng 1 W11546935 (Ice Maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Woodstock, CT 06282
Chris B.
Job Details:
08/31/2023
Complaint that the unit is not making ice. Found ice buildup on the water spout. Cleared out the ice and unit running normal.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42FTX03
Near Enfield, CT 06082
Chris B.
Job Details:
08/31/2023
Replaced part and unit working normal.
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Springfield, MA 01109
Roger R.
Job Details:
08/31/2023
Found burner caps stacked on top of each other. Cap not missing. Put caps on correct burners and unit working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Springfield, MA 01107
Roger R.
Job Details:
08/31/2023
"Found unit has several places on the edges of the door panel that appear to have corrosion. I documented with photos and will submit for a new door. ; ordrng 1 W11416371 (Panel, door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Winsted, CT 06098
Ruben C.
Job Details:
08/31/2023
Checked unit found not cooling at all no frost at all comp is functioning ordering evap and comp and drier left evap cover off was really hard to take off hardware is in freezer with cover; ordrng 1 W11582579 (Comp) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Process tube) and 1 W11109499 (Drier) and 1 W11504445 (Coupler) and 2 W11504449 (Coupler)s and 1 W11562258 (Evap) and 1 W11504419 (Coupler) and 1 Time (Extra time)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Coventry, CT 06238
Jeremy B.
Job Details:
08/31/2023
Washer goes straight to done after start button pressed. Found leaking capacitor. Replaced and tested all checks ok. Charge parts and labor to scode S17538; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
KENMORE REFRIGERATOR
Model 253.70413419
Near Westfield, MA 01085
Mike K.
Job Details:
08/31/2023
"Unit had been noise, cs believed it was from back and not cooling, then noise stopped and cooling again prior to arrival, kept appt to check unit out. Machine compartment fine, fan / compressor operating as normal. Did find rf door flap not engaging, leaving rf not sealed. Doors had adjustments on bottom posts, raised doors and engaged flap, properly sealing doors. Left gasket slightly torn but sealing fine at this time. Best guess unit wasnt sealing and frosted up freezer evap and that was sound heard,managed to clear in defrost and returned to operation, door flap was likely intermittently engaging."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Coventry, CT 06238
Jeremy B.
Job Details:
08/31/2023
Found towel stick under agitator. Was able to remove agitator and remove towel and run diag. Found no error codes but when washer agitated gearcase has abnormal noise. Needs new gearcase. ; rqstng P&A on 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11550891 (Agitator)
We serviced a
KENMORE REFRIGERATOR
Model 106.57034601
Near South Windsor, CT 06074
Jeremy B.
Job Details:
08/31/2023
Water leaking from the back of the water filter housing filling and overflowing the drain pan. Needs new filter housing quoted customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Vernon, CT 06066
Jeremy B.
Job Details:
08/31/2023
Installed new door and tested door not pulling in all the way needs new rails. ; rqstng P&A on 1 WPW10397636 (Rail) and 1 WPW10397635 (Rail)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
08/31/2023
Found freezer door warped and causing frost build up in freezer. This is the same diagnosis from last year. Customer never received door. Call got cancelled quoted customer for new door. Out of warranty now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fort Mill, SC 29715
Mitch H.
Job Details:
08/31/2023
"Found rollers on top rack broken. Removed old adjuster and replaced with new adjuster kit. Reinstalled rack, operating properly.; used 1 W10712395 (Adjuster kit) from stock"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Fort Mill, SC 29715
Mitch H.
Job Details:
08/31/2023
"Found ice maker working on arrival. Customer says it is intermittent. Works for awhile the stops. Attempted to access diagnostics, user interface only partially works. Could not enter diagnostics. Ordering UI, ice maker and switch.; ordrng 1 W11404238 (User interface) and 1 W11646196 (Ice maker) and 1 WP2266802 (Switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Longmeadow, MA 01106
Roger R.
Job Details:
08/31/2023
Installed new damper control in refrigerator due to erratic temperatures ; dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Fort Mill, SC 29708
Mitch H.
Job Details:
08/31/2023
"Tested and found ice maker stuck part way through cycle. Attempted to cycle ice maker, motor would not work. Replaced ice maker, tested, now cycling and filling properly.; used 1 W10882923 (Ice maker) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Clover, SC 29710
Mitch H.
Job Details:
08/31/2023
"Found staycon on blue wire to drain pump loose and not fully seated in connector. Corrected, now fully seated and secure. Tested washer, all functions operating properly.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Middletown, CT 06457
Jeremy B.
Job Details:
08/31/2023
Dishwasher not cleaning. Found 4-3 error. Motor getting power and only hums. Replaced motor sump assy and ran test all checks ok. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
AMANA RANGE
Model AGR6603SFB7
Near Middletown, CT 06457
Jeremy B.
Job Details:
08/31/2023
Customers complaint is burners not lighting properly. Tested and found each burner lighting properly. Explained that caps must be on even.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cornelius, NC 28031
Mark C.
Job Details:
08/31/2023
"Unit is producing ice but is slow in interval. Unit has frost buildup in the ice chute due to air intrusion. ; ordrng 1 W11423781 (Separately), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"
We serviced a
WHIRLPOOL DRYER
Model WED95HEDC0
Near Denver, NC 28037
Mark C.
Job Details:
08/31/2023
Unit squeaks intermittently due to a sticking roller quoted 335.97 ; ordrng 1 4392065 (Repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Iron Station, NC 28080
Mark C.
Job Details:
08/31/2023
Customer states unit stopped cooling about a week ago. Plugged unit in let run unit is operating properly however it is not building a frost pattern. Indicating either a blockage or lack of refrigerant. ; rqstng P&A on 1 W11557425 (R600 compressor) and 1 W11550396 (Evap)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Iron Station, NC 28168
Mark C.
Job Details:
08/31/2023
Installed new spark switches and igniters. Unit is fully operational.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Clover, SC 29710
Mitch H.
Job Details:
08/31/2023
"Tested ice maker, cycled and returned to home position correctly. Found crack in plastic ice tray. Requesting P&A for ice maker.; rqstng P&A on 1 W11557002 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lexington, NC 27295
Vincent O.
Job Details:
08/31/2023
Found auger stripped causing no ice dispense. Order and replace auger and yoke. ; ordrng 1 W11671282 (Auger) and 1 WP63052-2 (Yoke)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Lexington, NC 27295
Vincent O.
Job Details:
08/31/2023
Installed new blower wheel and housing. Tested and verified proper operation. No noises. All functions check ok. ; dspstn on spec-tagged invntry: 1 WP694089 BLOWER WHEEL
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Linwood, NC 27299
Vincent O.
Job Details:
08/31/2023
Unable to duplicate complaint. Customer is complaining of thumping and squealing. Cycled unit with full load of towels. Found thumping caused by drain hose hitting machine. Drain line needs to be secured. Customer main complaint is squealing. Unable to duplicate. Requested customer record issue and have evidence prior to return. All functions check ok at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Troutman, NC 28166
Vincent O.
Job Details:
08/31/2023
Installed new heater and harness. Tested and verified proper operation. All functions check ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SEDUDW01
Near Mooresville, NC 28117
Vincent O.
Job Details:
08/31/2023
"Found water line cracked and leaking when dispensing water. Repaired water line. Tested and verified proper operation. No leaks. Customer also has light out in RC. Verified good bulb. Order and replace socket. Customer is paid in full. 313.83; ordrng 1 WPW10191429 (socket), used 1 WP2300868 (FITTING 5/16-5/16) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Charlotte, NC 28262
Robert A.
Job Details:
08/31/2023
"Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the drum not spinning, the unit is producing heat. The belt is torn and needs to be replaced. I replaced the belt with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Charlotte, NC 28269
Robert A.
Job Details:
08/31/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and ran a service cycle. The cycle completed but no heat was produced. I pulled the unit out and checked the element ohms reading, it read OL. I replaced the element (new element read 13.5 ohms) and tested the unit for the cx. The unit is working as designed. Cx signed the waiver because the DW hole is tight and flooring is uneven."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28216
Robert A.
Job Details:
08/31/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Charlotte, NC 28214
Robert A.
Job Details:
08/31/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11165546 VALVE
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Charlotte, NC 28212
Jeff L.
Job Details:
08/31/2023
Found machine not draining tore machine down to get to pump found a lot of debris in pump housing cleaned out put unit back together. Advised customer this will be the one install and instruct on keeping pockets cleaned out and when it comes to soap. Advised customer to use only 2 tablespoons of detergent with this energy efficient machine. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lincolnton, NC 28092
Mark C.
Job Details:
08/31/2023
Installed new sump assembly unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Windsor, CT 06095
Chuck M.
Job Details:
08/31/2023
Installed faucet switch and inlet valve. Found supply shut off to washer does not close. Had to close knobs on pipes up at ceiling. Informed customer. Washer checked ok. Customer says washer was filling with water as soon as she plugged in washer prior to return visit. Could not duplicate issue and did not witness issue. Advised customer to record for future reference. ; dspstn on spec-tagged invntry: 1 W11165546 VALVE
We serviced a
WHIRLPOOL DRYER
Model WCD5090JW
Near Hartford, CT 06112
Chuck M.
Job Details:
08/31/2023
Need POP to complete repair. Customer will reschedule when they get paperwork in order. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hartford, CT 06106
Ruben C.
Job Details:
08/31/2023
Checked unit unit is going directly to done not getting voltage to actuator ordering control harness and actuator; ordrng 1 W11643701 (Lower harness) and 1 W11513246 (Control) and 1 W11481722 (Actuator)
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Hartford, CT 06112
Ruben C.
Job Details:
08/31/2023
Could not find unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details:
08/31/2023
"Complaint water leaking consistently out of icemaker. Cannot remove icemaker bin. I found water valve defective, causing ice bin to freeze over. Had to break. Ice bin icemaker also has damage to it. I found two head unit only corrosion on head unit. No additional issues found and ordering been valve and icemaker to fix. ; ordrng 1 W11548535 (Valve) and 1 W11548540 (Ice maker) and 1 W11185686 (Container)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Clover, SC 29710
Mitch H.
Job Details:
08/31/2023
"Tested washer and ran diagnostics. Only stored error was F0E7. Ran full diagnostics cycle, completed properly. Ran all component tests, all work correctly. Checked wall outlet polarity, wired correctly. Called tech line spoke Butch SR# 7737221963, he could not offer any suggestions. Advised customer to log and take pictures if problem happens again. Washer operating as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Mansfield, CT 06268
Amanda R.
Job Details:
08/31/2023
Replaced all parts customer said it leaked water last cycle rinse aid was recently filled over sudsing occurring
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Milford, MA 01757
Aimee Z.
Job Details:
08/31/2023
F5e1 latch brokenF2e1 stuck key padAnd needs suspension rods No latch cant run diagnostics ; ordrng 1 W11115199 (Ui) and 1 W11130356 (Suspension rods) and 1 W10810403 (Latch)
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
08/31/2023
"Came to replace parts ordered by previous tech. Installed control and moisture sensor Harness. Installed parts and ran normal dry., unit started heating. Ran service diagnostic and drum light turns off when moisture is in contact with sensor. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlotte, NC 28214
Robert A.
Job Details:
08/31/2023
Cx complaint that the unit is still not make cube to the size of his satisfaction. I inspected the unit to confirm the complaint. The unit is making ice fine. I installed the IM and water valve as instructed and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28278
Robert A.
Job Details:
08/31/2023
Cx complaint that the unit constantly beeps while plugged in. I inspected the unit to confirm the complaint. I found an error code: f8e4. I checked the float switch and found the float switch housing with water in it. I removed the water and ran a service cycle. No leaks were found. The cx mentioned he used a type of soap that created a lot of suds. I suggested using a different type of soap to avoid this issue again. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Cherryville, NC 28021
Ryan S.
Job Details:
08/31/2023
"Customer complained of error code, Foudn f7-1 and f7-4, basket speed sensors error and motor error. Found motor pully damaged. Found cam and actuator damaged and wouldnt shift. , replaced parts and found oil leaking from faulty gearcase. Replace cam and actuator and unit will work but needs new motor, and gearcase. Ordering motor and gearcase and 2xtimeframe. Scheduled return for 9-6-23 pm. ; ordrng 1 W11283592 (Motor), rqstng P&A on 1 2xtimeframe (2xtimeframe), ordrng 1 W11449840 (Gearcase), used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Stanley, NC 28164
Ryan S.
Job Details:
08/31/2023
Customer complained unit getting too cold In refrigerator. Ran service test for damper and damper will open. Turned off service mode and found baffle not closing. Ref temp was 32? and set to 40. Ref thermistor passed check. Freezer is working as designed. Ordering damper. Informed customer office will call when part comes in. ; rqstng P&A on 1 WPW10196393 (Damper baffle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Bellingham, MA 02019
Aimee Z.
Job Details:
08/31/2023
Found the freezer frozen and making ice. Full bucket I Cleaned the condenser coils theres good frost pattern and good air flow to fridgeFans all working and damper opening and closing Torn right fridge gasket Cwa
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Charlotte, NC 28278
Robert A.
Job Details:
08/31/2023
Cx complaint that a piece came apart and became deformed on the element. I inspected the unit to confirm the complaint. I found the plastic piece is for a tube connected to the sump assembly. It is damaged from the element and needs to be replaced. The unit needs a new main feeding tube that connects to the sump motor to resolve the issue. Im ordering the part for the return visit. I collected the payment in full by check.; ordrng 1 W10861745 (Tube feed)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near South Hadley, MA 01075
Roger R.
Job Details:
08/31/2023
Found unit rusting at dispenser drawer. Quoted 60.29 for new drawer and $239 labor. Cust declined repairs
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749SBM0
Near South Hadley, MA 01075
Roger R.
Job Details:
08/31/2023
Found unit not responding to control inputs. Unable to get into diagnostic mode. Quoted $239.99+tax for new console w10811169 and $239 labor.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Huntersville, NC 28078
Mark C.
Job Details:
08/31/2023
Units doo drops due to a failed hinge assembly.; ordrng 1 W11573702 (Hinge assembly) and 1 W11573703 (Hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB09
Near Worcester, MA 01602
Gary V.
Job Details:
08/31/2023
"Arrived and found temps in both sections 20 degrees in freezer and 50 in ff. incomplete frost pattern, discharged Freon left in system and pressurized system with nitro, used bubble check leak detection and didnt detect any leaks at this time. Installed compressor that was ordered, pressurized again, didnt detect any leaks again. Recharged system with 47oz r600. Frost pattern developed and started cooling. Advised customer to monitor unit. If problem persists advise ordering and replacing evaporator as this is the fifth trip out and it was never ordered or replaced.; dspstn on spec-tagged invntry: 1 W11504445 COUPLER 1 W11506619 COUPLER 8 NK MS 00 , 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , used 1 212643 (SEALER-GUM), and 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Worcester, MA 01605
Gary V.
Job Details:
08/31/2023
"Inspected and found f5e1,f5e3, both lid lock faults, quoted for repair and customer approved. Replaced lid lock and cycled, tested fine.; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
LG DISHWASHER
Model LDF7551ST
Near Coventry, CT 06238
Jeremy B.
Job Details:
08/31/2023
Found door links broken and latch broken causing door not to latch closed and door to fall down hard. Needs new latch and links. ; ordrng 2 4933DD3001Bs and 1 4027ED3002J (Latch)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PAA
Near Plainville, MA 02762
Aimee Z.
Job Details:
08/31/2023
Installed filter head no purged air out complete
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Mount Holly, NC 28120
Ryan S.
Job Details:
08/31/2023
Customer complained unit back panel bent. Foudn back panel bottom corner bent. Unit within 30 day. Ordering back panel .; ordrng 1 W11626083 (Back panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Tolland, CT 06084
Chris B.
Job Details:
08/31/2023
Complaint that the unit is not making ice. Found ice maker running rough and fully finishing the test cycle. Frozen line. Will order parts for a return trip.; ordrng 1 W11658802 (Ice Maker) and 1 W11399564 (Ice Door) and 1 W11226501 (Heater)
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Tolland, CT 06084
Chris B.
Job Details:
08/31/2023
Replaced part and unit running normal. Worked on the microwave in the basement for better reach. Customer will have it installed afterwards.