We serviced a
LG REFRIGERATOR
Model LSXS26366S02
Near Charlotte, NC 28273
Ryan S.
Job Details:
08/04/2023
Customer complained unit not cooling. Upon arrival found unit was running and compressor was running but no frost pattern. Customer said it happened after a power outage. Inspected board and customer had already reset board . Unit was running properly but compressor was extremely hot and not operating properly causing a no cool. Unit needs new compressor. Called Randy and Randy said to inform customer to call LG that they can repair under warranty. Customer agreed Collected trip change via card.
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Charlotte, NC 28226
Ryan S.
Job Details:
08/04/2023
"Customer stated it takes several runs to get a load dry. Ran unit and unit heating properly Ran service mode and found moisture sensor working ( light turned on and off ) found thermistor was wishing proper range. Found build up of lint inside blower wheel not a lot but more than should be there for the age o the machine. Customer said they got the exhaust cleaned in their home . Inspected vent and vent was properly installed and airlfow coming out of machine was proper. Informed customer unit is working as designed informed customer of some clothes are dry and some damp sensor can miss damp clothes, I formed customer vents that go vertically cause more issues also. Verified proper operation."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Charlotte, NC 28277
Ryan S.
Job Details:
08/04/2023
Customer complained noise when table spinning. Unit isnt in service bench so used date of march 2023 on model serial tag. Customer couldnt find receipt at the moment. Ran unit and found turntable making noise. Removed glass table and noise goes away a bit but makes a different noise from motor itself . Ordering turn table motor and ring. Scheduled return call for 8-9-23. ; ordrng 1 W10642989 (Turntable motor) and 1 W11252182 (Ring)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, NC 28277
Ryan S.
Job Details:
08/04/2023
Customer complained unit not getting not enough. Upon arrival found no error codes present. Found proper voltage to unit. Found heating elements working properly. Customer had unit calibrated to +20?f. Ran bake 450? and took temps. Avg temp was only 408?. Changed to +30? in calibration and ran again and temp avg was 412? Found control not engaging temps by replays not engaging replays per temp. Thermostat has correct resistance per temp but ordering . Ordering control board and thermostat. ; ordrng 1 W11564644 (Control) and 1 W10833885 (Thermostat.)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Wolcott, CT 06716
Jimmy R.
Job Details:
08/04/2023
"Checked over unit and found no auger motor and no ice being made, checked harness in door and found 4 wires broken and shorted checked auger motor and fun faulty, replaced auger motor and butt connected broken wires tapped up and secured. Checked ice maker and unit is now cycling auger motor now working and all other functionings operating to specs"
We serviced a
GE COOKTOP
Model PR989TN3WW
Near Davidson, NC 28036
Mark C.
Job Details:
08/04/2023
Unit is arching in the junction box due to a melted wire nut causing a ground short quoted 243.33 repaired connection unit is fully operational.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Watertown, CT 06795
Jimmy R.
Job Details:
08/04/2023
"Tested unit and found left fridge deli draw freezing items and right side ok, checked temps and found normal and set to 38 degrees checked air returns and found blowing air properly, blocked off some of the air return to stop from adding so much cold air into one draw advised customer to keep an eye on draw. All operations are now working to specs"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Watertown, CT 06795
Jimmy R.
Job Details:
08/04/2023
"Installed new drum and rollers found wile installing rollers the back bulk head of unit had gotten bent and punched in making rollers bind up, straightened out rear bulkhead best I could roller is now rolling free and properly, reinstalled all parts and unit is now operating to factory specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, MA 01108
Roger R.
Job Details:
08/04/2023
"Found unit has stripped screw holes in mounting plate where the lower refrigerator door mounts. Will order new plate and return to install. ; ordrng 1 W11036715 (Plate, refrigerator screw)"
We serviced a
MAYTAG DISHWASHER
Model MDB8949SBM3
Near Wilbraham, MA 01095
Roger R.
Job Details:
08/04/2023
"Checked unit for leaks. Customer states leaking onto floor under door. Found door seal torn and also found console has broken mounts and is loose causing doo to no close fully. ; rqstng P&A on 1 W10811169 (Console), dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP , used 1 W11177741 (GASKET) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Ludlow, MA 01056
Roger R.
Job Details:
08/04/2023
Found both doors had seals that were not fully inserted and loose. Installed seals properly and checked. Unit okay now.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Granby, MA 01033
Roger R.
Job Details:
08/04/2023
Found unit has a bad drive hub for the basket. Replaced and calibrated unit. ; used 1 W10528947 (HUB) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TE2
Near Holyoke, MA 01040
Roger R.
Job Details:
08/04/2023
Found unit has a bad ice maker. Replaced with new service kit ice maker cycled and no leaking. ; dspstn on spec-tagged invntry: 1 241798231 ICE MAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Chicopee, MA 01013
Roger R.
Job Details:
08/04/2023
Defrosted entire refrigerator evaporator and installed new drain pan. ; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Palmer, MA 01069
Mike K.
Job Details:
08/04/2023
"Under 1yr wp warranty per service bench. No errors in history, but not intermittently makes repetitive fast clicking noise. Customer had video of it, hard to diagnose from video. Ran test cycle and went through all functions fine, at end of cycle started to make noise. Sounds to be coming from actuator, stopped before could access actuator. Replaced actuator and ran test again, twice, sound did not repeat. Also raised front legs to center basic more evenly.; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5500BW0
Near Belchertown, MA 01007
Mike K.
Job Details:
08/04/2023
"Unit mid cycle on arrival, could hear water slowly coming in, cancelled and drained fine. F8e1 long fill/no fill only error in history. Cleared history. Ran self test and verified slow water flow.Found cold water filter clogged in valve, was able to remove and clean. Tested and hot/cold valves filling same. Ran in rinse and spin and filled fine, went through rinse and into spin fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVBL1
Near Harwinton, CT 06791
Ruben C.
Job Details:
08/04/2023
Checked unit found relay burnt comp not starting replaced with universal relay comp start advised cust to observe for 24 hours; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
WHIRLPOOL OVEN
Model WEG515S0FB2
Near Harwinton, CT 06791
Ruben C.
Job Details:
08/04/2023
Checked unit trim on door is broken ordering new trim in black; ordrng 1 WPW10310922 (Trim)
We serviced a
SAMSUNG REFRIGERATOR
Model RF4287HARS
Near South Hadley, MA 01075
Mike K.
Job Details:
08/04/2023
"Broke out old evap cover, steamed clear evap. Drain tubes were not replaced last visit so replaced them.; used 1 Da82-01415a (Drain tube kit) from stock"
We serviced a
MAYTAG RANGE
Model MGR5755QDS
Near South Hadley, MA 01075
Mike K.
Job Details:
08/04/2023
"Oven bake not heating, cooktop and broil working fine. Bottom screws rustier and will not come out. Tests bake and igniter glowing but not lighting. Will need screws drilled out and igniter.Quoted for labor/part. New drill bit set and couldnt get through screw heads with impact driver and multiple bits, tried to snap off with sledge and screw driver and cannot. Told customer if they could drill out screws and remove bottoms cover we could repair, but as is cannot.Collected for service call."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTPB4
Near Southampton, MA 01073
Mike K.
Job Details:
08/04/2023
"Found Slow drip coming through fill water valve after closed. In testing it did stop in a couple of minutes. Quoted for water valve/ labor. Accepted.Unit is hardliners in, but was able to transfer fittings, turned water back on and verified no leaks. Filled properly in test cycle; dspstn on spec-tagged invntry: 1 WPW10158389 VALVE"
We serviced a
MAYTAG MICROWAVE
Model MMV4207JZ01
Near Agawam, MA 01001
Mike K.
Job Details:
08/04/2023
"Dropped unit and replaced noise filter, control and interface. Tested unit and heating properly"
We serviced a
WHIRLPOOL FREEZER
Model WRQA59CNKZ
Near New Hartford, CT 06057
Ruben C.
Job Details:
08/04/2023
Checked unit not cooling at all has ball of ice at drier filter on capilary possible restericted drier ordering comp and filter drier r600 unit; ordrng 1 W11455472 (Comp) and 1 W11047160 (Process tube) and 1 W11504420 (Coupler) and 1 W11506635 (Coupler) and 1 W11504431 (Coupler) and 1 W11109499 (Drier) and 1 W11504445 (Coupler) and 1 W11313694 (Coupler) and 1 Time (Extra time)
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Burlington, CT 06013
Ruben C.
Job Details:
08/04/2023
Checked unit found upper broiler element open replaced broiler element element covered for 60 months collected for labor; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model LTE6234DQ2
Near Avon, CT 06001
Ruben C.
Job Details:
08/04/2023
Replaced door latch tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near New Britain, CT 06053
Ruben C.
Job Details:
08/04/2023
Checked unit found ice build up on capilary ordering comp and evap sealed system 2 time job; ordrng 1 W11461499 (Process tube) and 1 W11580057 (Comp) and 1 W11504415 (Coupling) and 1 W11504430 (Coupling) and 1 W11506619 (Coupling) and 1 W11109499 (Drier) and 1 W11579351 (Evap) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler) and 1 Time (Extra time)
We serviced a
KITCHENAID DISHWASHER
Model KDPE334GPS0
Near Bristol, CT 06010
Ruben C.
Job Details:
08/04/2023
"Replaced top rack slides tested operation normal; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMC50522HB2
Near Charlotte, NC 28214
Robert A.
Job Details:
08/04/2023
"Cx complaint that the units door does not open. I inspected the unit to confirm the complaint. I managed to get the door open and locate the serial number. The unit does not have a parts diagram and is not serviceable, I called Randy to confirm. The unit was purchase a few months ago in May and has a 1 year parts and labor coverage. The cx will call the manufacturer regarding a solution."
We serviced a
WHIRLPOOL RANGE
Model FE371LVS0
Near Huntersville, NC 28078
Mark C.
Job Details:
08/04/2023
Unit is not showing the door to be closed due to a damaged door switch. Units oven is experiencing a runaway temperature due to a miscommunication between the control and the temperature sensor. Units left front burner is not activating due to a short in the burner.; rqstng P&A on 1 WP9757262 (Switch) and 1 WPW10181986 (Temp sensor) and 1 WPW10476353 (Control) and 1 W10169796 (LF burner)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Marlborough, CT 06447
Jeremy B.
Job Details:
08/04/2023
Found console peeling and ui damaged needs new. Took pictures. ; ordrng 1 W11632709 (Control UI) and 1 W11660284 (Console)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Northbridge, MA 01534
Aimee Z.
Job Details:
08/04/2023
Installed new left adjuster complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Windham, CT 06280
Angel R.
Job Details:
08/04/2023
"Customer asked to leave parts, they will install."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Brooklyn, CT 06234
Angel R.
Job Details:
08/04/2023
"Installed parts, tested ok."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Putnam, CT 06260
Angel R.
Job Details:
08/04/2023
"Breaker was tripped, front end of unit sparked when plugged in as customer described. After power failure message on UI was when the front panel let out a spark and unit lost power. Inspected unit for faulty or cut wires, burn marks on interior and could not find any. Control and UI seem operational momentarily. Customer has 4 small toddlers at home and does not want unit repaired they say the do not feel comfortable with unit overall. Only possible cause would be bad wire harness. Called safety to document findings, SR#7736990323. Advised customer call in to safety with ref. Number."
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS244GL0
Near Sturbridge, MA 01566
Angel R.
Job Details:
08/04/2023
"Installed panel, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ksss36fkx01
Near Auburn, MA 01501
Angel R.
Job Details:
08/04/2023
"Compressor getting voltage but not turning on, found refrigerant leaked around filter dryer and around compressor. Quoted customer on repair and he will likely go ahead with repairs and call shop."
We serviced a
GE REFRIGERATOR
Model GFSS6KKYASS
Near South Windsor, CT 06074
Chuck M.
Job Details:
08/03/2023
Customer complaint is that refrigerator UI was not responding. Inspected and found harness connector behind reservoir came undone. Reconnected and it checked ok.
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near South Windsor, CT 06074
Chuck M.
Job Details:
08/03/2023
Customer complaint is that washer stopped mid cycle. Inspected and found wire broken to drain pump. Repaired temporary. Ordered lower harness. ; ordrng 1 W11409746 (Lower Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Clover, SC 29710
Mitch H.
Job Details:
08/03/2023
"Checked and found ice maker producing but very slowly and frost buildup in freezer on right side. Checked freezer door gasket, looks good and sealing correctly. Entered diagnostics, ran tests 57, 56, and 45. Ice maker cycled and returned to home position, operating properly. Fill valve cycle and filled ice maker correctly. Found E1 not cooling error on test 56. Per service pointer W10842568, ordering adapter kit and ice box fan.; rqstng P&A on 1 W10864518 (Ice box adapter kit) and 1 W10846539 (Ice box fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near Mooresville, NC 28117
Mark C.
Job Details:
08/03/2023
Unit has buildup on the fresh food evaporator due to a programming issue.; ordrng 1 W11467021 (Ui) and 1 W11098695 (Evaporator cover assembly) and 1 W10605343 (Harness)
We serviced a
FRIGIDAIRE RANGE
Model FFEF3011LBG
Near Manchester, CT 06040
Amanda R.
Job Details:
08/03/2023
Bake and broil not getting power has power at terminal block both legs of 120v equally 208v quoted for new control and overlay
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Mooresville, NC 28117
Mark C.
Job Details:
08/03/2023
Unit has powered down due to a lack of voltage from the secondary pump outlet due to a faulty drain pump.; ordrng 1 W11539855 (Pump)
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Torrington, CT 06790
Ruben C.
Job Details:
08/03/2023
Checked unit found touch panel not responding on all functions could not get into diagnostics ordering panel and acu; rqstng P&A on 1 W11322901 (Control) and 1 W11325569 (Assembly console)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Midland, NC 28107
Vincent O.
Job Details:
08/03/2023
Installed new dispenser and tub ring. Tested and verified proper operation p. No leaks. All functions check ok.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Vernon, CT 06066
Amanda R.
Job Details:
08/03/2023
F0e3 overload f8e6 water hazard F8e1 long fill f2e1 ui stuck button complaint threw error while washing left clothes soaking wet off balance load basket hitting cabinet started cycle today couldnt duplicate issue
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cornelius, NC 28031
Mark C.
Job Details:
08/03/2023
Unit is making a slight roaring noise due to a worn transmission. ; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W10902814 (Wash plate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Charlotte, NC 28205
Robert A.
Job Details:
08/03/2023
"Cx complaint that the unit was not making ice or cooling for a certain period of time. I inspected the unit to confirm the complaint. The unit is cooling fine, making ice (low volume) and dispensing water fine at the moment. The compressor and evap fan is working fine. I ran multiple tests related to to the IM (56, 57, 45, 36, 15). All tests passed but test 36 fan speed is lower than normal, I ran the tests multiple times the fan speed was low each time. The cx said about 10 days ago all cooling completely went out, the food in the freezer thawed. He cycled power now the unit is working fine. The unit needs a new ice box fan and control board to resolve the intermittent cooling. Im ordering the part for the return visit.; ordrng 1 W10830278 (Control board) and 1 W10843055 (Control board) and 1 W10846539 (Ice box fan)"
We serviced a
WHIRLPOOL DRYER
Model WED9400SU0
Near Clover, SC 29710
Mitch H.
Job Details:
08/03/2023
"Checked and found idler pulley broken causing belt to be loose. Disassembled dryer, installed dryer kit. Reassembled, tested, operating properly.; used 1 4392067 (Dryer repair kit) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Charlotte, NC 28212
Robert A.
Job Details:
08/03/2023
Cx complaint that the unit door does not close properly. I inspected the unit to confirm the complaint. I found the outer door is warped not allowing the door to close fully. The unit needs a new door assembly to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11176456 (Outer door) and 1 W11105139 (Glass bracket) and 1 W11389703 (Bracket) and 1 W11178521 (Nameplate) and 1 W10894054 (Handle)
We serviced a
GE REFRIGERATOR
Model PSCS3RGXGFSS
Near East Longmeadow, MA 01028
Roger R.
Job Details:
08/03/2023
Installed new evaporator fan motor with harness. All checks okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Ludlow, MA 01056
Roger R.
Job Details:
08/03/2023
Unit unplugged and off upon arrival. Found condensate pan full of Water indicating unit had heavy frost. Suspect faulty defrost control assembly. Quoted for new and installed. All checks properly after installation. ; used 1 WPW10503278 (CNTRL-ELEC) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Amherst, MA 01002
Roger R.
Job Details:
08/03/2023
Installed new boards due to unit randomly and intermittently shutting down and thawing.
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Charlotte, NC 28215
Vincent O.
Job Details:
08/03/2023
Found no heat when using normal cycle. Heat provided on timed dry only. Order and replace control. ; ordrng 1 W11441687 (Control)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chicopee, MA 01020
Roger R.
Job Details:
08/03/2023
"Found unit not starting properly. Checked and found failed lid lock and run capacitor. Replaced both items and unit working normal now. ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11394572 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Marshville, NC 28103
Jeff L.
Job Details:
08/03/2023
Replaced both parts ran unit thru service mode all operations were normal. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Suffield, CT 06078
Gary V.
Job Details:
08/03/2023
"Inspected and found freezer rails binding causing door not to close properly, will submit estimate for new rails and call.; rqstng P&A on 1 WPW10397636 (Left side freezer rail) and 1 WPW10397635 (Right side freezer rail), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ1
Near Enfield, CT 06082
Gary V.
Job Details:
08/03/2023
"Inspected and main control board heat relay broken, part shows nla."
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ4
Near Enfield, CT 06082
Gary V.
Job Details:
08/03/2023
"Inspected and found timer broken,quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellington, CT 06029
Gary V.
Job Details:
08/03/2023
"Installed acu,thermistor and compressor, ran vacuum and found no leaks, recharged system and frost pattern developed and started cooling. Please allow 48 hours for temps to regulate.; used 1 212643 (SEALER-GUM) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near New Hartford, CT 06057
Ruben C.
Job Details:
08/03/2023
Checked unit found spray arm not installed properly reinstalled middle spray arm tested operation normal
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Canton, CT 06019
Ruben C.
Job Details:
08/03/2023
Checked unit found water in flood tray ran unit could not duplicate unit has newer heating element tightened water inlet connection and replaced tub gasket tested normal; used 1 W11483553 (Tub gasket) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Norton, MA 02766
Angel R.
Job Details:
08/03/2023
"Installed capacitor, tested ok.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near York, SC 29745
Mitch H.
Job Details:
08/03/2023
"Removed and replaced both sides of freezer door tracks, rails and slides. Reassembled, tested, freezer door operating smoothly and quietly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Litchfield, CT 06778
Jimmy R.
Job Details:
08/03/2023
"Tested unit and found ice maker not producing any ice also dispenser would not come on and drop ice, tested ice maker and found unit had stopped mid cycle and cut off tried to cycle but ice maker would not power up. Replaced ice maker and cycled in diagnostics found unit now cycling to home position filled and unit filled properly. Checked auger and found ice jammed up not allowing auger to move, advised if not using all of ice to dump and let unit make new this will stop from sticking together. Checked all other operations and unit is now working to specs ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE , used 1 W10873791 (Ice maker) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mint Hill, NC 28227
Vincent O.
Job Details:
08/03/2023
"Found unit making ice at this time. Customer says unit had stopped making ice completely. He switched ice maker on/off and it began making ice but is slow. Also complaining of dripping from dispenser. Found dispenser seal is no good. Order and replace separator and ice maker. ; ordrng 1 W11423781 (Separator), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US3A
Near Grafton, MA 01560
Aimee Z.
Job Details:
08/03/2023
"Found water filling during drain cycle and wash cycle. Over filling .Also the key pad blinking; ordrng 1 5304531745 (Cntrl) and 1 5304517207 (Cntrl) and 1 5304525044 (Water valve), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS01
Near Southington, CT 06489
Jimmy R.
Job Details:
08/03/2023
Think this is what it should have been I up charged the parts to add labor or added less labor bc never got fixed right something like that randy helped me fix it all set now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Northbridge, MA 01534
Aimee Z.
Job Details:
08/03/2023
Found air leak in freezer door gasket wasnt touching cavity bottom and top freezer door. Allowing air inHeated with heat gun to seal so air wont get in also Cleared frost freezer Also doors not level fridge door adjusted the door to lower to level doorsComplete
We serviced a
MAYTAG DRYER
Model MGD6230HW
Near Milford, MA 01757
Aimee Z.
Job Details:
08/03/2023
"Found wouldnt go into diagnostics. The green light on central blinkingGas dryer 120 volt acu has volts needs new HMI touch pad; rqstng P&A on 1 W11413566 (HMI), dspstn on spec-tagged invntry: 1 WP3392519 THERMAL FUSE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Mint Hill, NC 28227
Vincent O.
Job Details:
08/03/2023
Found unit is not registering door being closed. Checked latch operation. Seems ok. Order and replace control and latch. ; ordrng 1 WPW10653840 (door latch) and 1 W11637583 (Control)
We serviced a
LG REFRIGERATOR
Model LMXS28626D/00
Near Holyoke, MA 01040
Mike K.
Job Details:
08/03/2023
"Unit warm both sections, fans /compressor running.quoted for sealed system. Saved estimate.Charged service call and accidentally doubled service call. Called Jeff K and he will refund the 129."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Holyoke, MA 01040
Mike K.
Job Details:
08/03/2023
"Checked temps on arrival, 36.5 in rf, -1 in fr. Replaced door switch and lights and control turning on properly. See no reason to complete sealed system repair at this time, parts left with customer behind unit."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Avon, CT 06001
Ruben C.
Job Details:
08/03/2023
Replaced ice maker ran test normal advised cust to give 24 hours for ice production
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28226
Robert A.
Job Details:
08/03/2023
"Cx complaint that the unit is freezing food in the RC. I inspected the unit to confirm the complaint. I found the FC is cooling fine. I tested the damper (test 9). It was open when I started the test and did not close when I exited the test. I heard the damper motor hum but there was no movement. TS said I have one but its not on my van, I called Jen to inform her of the inaccuracy. I used a pick to force the door close, the door close with no issues. I ran test 9 multiple times for the cx, the door is now working fine. Im still ordering the part just in case to resolve the issue.; ordrng 1 W11645127 (Diffuser)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28211
Robert A.
Job Details:
08/03/2023
"I installed the ordered parts and tested the unit for the cx. The lid lock does not work. All other components are fine when I ran a manual test. The unit needs a new lid lock as well. TS says I have one but there is not one on my van. Im ordering the part for the return visit. I called Jen concerning the TS part.; ordrng 1 W11307244 (Lid lock), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W11170317 CNTRL-ELEC"
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB05
Near Charlotte, NC 28211
Robert A.
Job Details:
08/03/2023
"Cx complaint that the unit is building condensation inside. I inspected the unit to confirm the complaint. The unit was off when I arrived. The unit was leaking water from the front right corner. The water is coming from the defrost drip pan overflowing, I removed the water with a baster and a bucket. The condensation is from the door not sealing well. The left side of the door is warped. The unit needs a new door and gasket to resolve the issue. I adjusted the gasket to perform better in the meantime. Im ordering the parts for the return visit.; ordrng 1 W11233211 (Door) and 1 W11102846 (Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW04
Near Charlotte, NC 28208
Robert A.
Job Details:
08/03/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Charlotte, NC 28214
Robert A.
Job Details:
08/03/2023
"Cx complaint that the unit is making a weird noise and shaking a lot. I inspected the unit to confirm the complaint. I found error codes: f0e5 f2e1. I cleared the codes and ran a service cycle, all components passed. However I did hear a loud rattling sound during spin and agitate. I checked under the unit and found the shield bent making contact with the clutch while it rotates. The tub shakes excessively during spin, the suspension and shield needs to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11130362 (Suspension rod) and 1 WPW10427633 (Shield)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Norton, MA 02766
Angel R.
Job Details:
08/03/2023
"Basket has a slight wiggle to it, customer complaint of bulky settings not extracting as well. Could not remove wash plate will need to cut out to replace hub which is slightly worn and making noise sometimes.; rqstng P&A on 1 W11550891 (Agitator) and 1 W10528947 (drive hub kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Windsor Locks, CT 06096
Gary V.
Job Details:
08/03/2023
"Inspected and found freezer door glides getting bound up and freezer door hanging open causing frost build up, needs new door glides, will order and return.; ordrng 1 W11658402 (Glide kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Mint Hill, NC 28227
Vincent O.
Job Details:
08/03/2023
"Installed new compressor. Pumped with 120psi nitro and checked for leaks. Pulled vacuum and checked for leaks. Recharged 47g r600. Unit cooling properly compressor pulling down as it should. All functions check ok. ; used 2 W11506635 (Coupler), and 1 R600 (R600) from stock"
We serviced a
MAYTAG DRYER
Model MGDB835DC4
Near Mint Hill, NC 28227
Vincent O.
Job Details:
08/03/2023
Found f4e3 restricted airflow. Cleared error and cycled unit. Error returns. Verified low airflow at outside. Instructed customer to have vents cleaned.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near York, SC 29745
Mitch H.
Job Details:
08/03/2023
"Checked and found wires to drain pump broken again. Replaced harness, tested, washer now operating and draining properly. Called tech line spoke to Nate to document issue and number of times repair has been done SR# 7737012237. ; used 1 W11591637 (Harness) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near East Hartford, CT 06118
Chuck M.
Job Details:
08/03/2023
Customer complaint is that coins were stuck between tub and basket. Removed coins and tested. Informed customer that bearings are going bad.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near East Hartford, CT 06118
Chuck M.
Job Details:
08/03/2023
Customer complaint is that dishwasher was not washing properly. Ran hot water at sink for about 15- 20 seconds before water got hot. Ran normal cycle and found spray arms are spraying properly. Advised customer to run hot water at sink before starting dishwasher.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near West Hartford, CT 06119
Chuck M.
Job Details:
08/03/2023
Customer complaint is that washer had error code F7e1 tachometer missing. Inspected and found wire connection to capacitor is broken. Ordered lower harness. ; ordrng 1 W11591637 (Lower Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW03
Near Vernon, CT 06066
Amanda R.
Job Details:
08/03/2023
Freezing random things in ff section adjusted temp to 40 in ff and 2 in freezer explained how freezer cools ff section and not to block vent on ice box nothing frozen today
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Vernon, CT 06066
Amanda R.
Job Details:
08/03/2023
Not draining checked drain pump check valve stuck shut cleared tested draining normally
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Gastonia, NC 28056
Ryan S.
Job Details:
08/03/2023
"Customer complained of noise during wash, found faulty sump. Replaced from pre id ts. Reassembled and noise now gone. Verified no leaks proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Gastonia, NC 28054
Ryan S.
Job Details:
08/03/2023
"Customer complained that unit wont power on. Confirmed complaint. Unit is getting voltage. Ordering control. Word and Ui. Informed customer office will call when job is authorized and parts come in, ; rqstng P&A on 1 W11460962 (Ui) and 1 W11506011 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28278
Ryan S.
Job Details:
08/03/2023
"Customer complained of rumbling noise. Upon arrival ran unit and after a couple minutes unit drum started shaking. Took unit apart and replaced drum rollers, belt and pully from repair kit. Reassembled unit and ran unit andEat unit run for several minutes with no noise out of ordinary. Showed customer unit running. Verified proper operation. ; used 1 4392067 (Repair kit) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Charlotte, NC 28278
Ryan S.
Job Details:
08/03/2023
"Customer complained of burning smell, not food. Chemical smell. Upon arrival inspected inside microwave compartment. Found thermostat burnt and found end of magnetron charred also. Needs thermostat and magnetron called Saftey and informed on issue with parts. Saftey said he will give authorization to repair. Sr #w182hf1wpL1 . Ordering magnatron and thermostat. Informed customer office will call when parts come in. Informed customer to not use appliance until repair and left breaker on off position.; ordrng 1 W11568584 (Thermostat) and 1 W11346197 (Magnatron)"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW3
Near Charlotte, NC 28273
Ryan S.
Job Details:
08/03/2023
"Customer complained unit not running. Said previous company said power issue present. Upon arrival found proper voltage to unit 125 on each leg and 240 on both. Ran dryer and dryer started and said drying but unit want running. Toook unit apart and inspected door switch and thermal fuse. Both parts good. Found motor harness was loose , was able to snap wire into harness , reassembled and unit now running and heating properly. Customer didnt have proper exhaust vent hose so showe him what to buy and to not smash or obstruct hose when installing new hose. Verified prop operation in timed dry and regular dry."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Stanley, NC 28164
Ryan S.
Job Details:
08/03/2023
"Customer complained unit stopped washing and was full of water. When arriving unit was off and didnt have. Ran 1 hour wash and unit filled and started washing , drained unit and unit drained. Checked float switch and switch moves freely and clicks properly . Nothing under float. Took off drain hose and drained unit while full. Unit has good flow during drain. Picked up drain hose and filled with water from exit side of drain hose, water stayed in hose so check valve is good. Ran service mode and found f6e4 error. Ran service through and no errors returned. Ran unit and found drain pump eventually stopped working and was really hot to touch. Replaced from ts. Ran unit again a few times and unit drained properly. Verified proper operation. ; used 1 W10876537 (Drain pump) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
08/03/2023
"Customer complained unit wont run. Upon arrival found f7e4 error. Ran servo erode and unit wouldnt agitate or spin. Looked undear unit and found belt Sheild had been ripped off or came loose and was damaged by pulley/ belt movement. Found actuator not responding during service test, replaced actuator and unit now operational in all modes. Ordering belt shield and screws. Scheduled return call for 8-10-23 pm ; ordrng 1 WPW10550173 (Belt sheild) and 2 W11573574 (Screw)s, used 1 W11481722 () from stock"
We serviced a
WHIRLPOOL COMPACTOR
Model 1234
Near Rock Hill, SC 29732
Mitch H.
Job Details:
08/03/2023
Checked and found plunger in down position and would not retract. Motor just turns but not reverse. Model/Serial number tag is not readable. Customer could not locate a information. Customer called Whirlpool but they have no record of compactor and could not supply any information. Advised customer that without model and serial number parts could not be looked up. Customer says unit is 13 years old and decided that he will replace. Collected for service call on ck#1086
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Rock Hill, SC 29732
Mitch H.
Job Details:
08/03/2023
Replaced heater. Tested and ran diagnostics cycles. All functions tested good. No stored error codes. Operating properly.; used 1 W11537778 (Heater) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Fort Mill, SC 29715
Mitch H.
Job Details:
08/03/2023
Checked and found all compressor and fans operating properly. Checked temps in freezer and fridge. Freezer at -1 and refrigerator at 43. Unit is located in garage. Called tech line to verify operating temperatures. Spoke to Chris SR# 7737007242. He advised that preferred ambient operating temperatures are between 60 and 90 degrees. Customer states that changing control does not affect temperature regardless of setting. Ordering control.; ordrng 1 W11594670 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bloomfield, CT 06002
Chuck M.
Job Details:
08/03/2023
Customer complaint is that shield came off. Inspected and found screw holes to gear case are warped and screws do not tighten. Ordered gear case. Left shield with customer. ; ordrng 1 W11449840 (Gear Case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Simsbury, CT 06081
Chuck M.
Job Details:
08/03/2023
"Customer complaint is that refrigerator is not cooling in both sections. Fans and compressor are running. No frost pattern on evaporator. Ordered compressor, Lok Ring couplers and evaporator. Unit is R600a. ; ordrng 1 W11109499 (drier-tube) and 1 W11578570 (Coupler 7mm - 4.4mm) and 1 W11580057 (Compressor) and 1 W11506619 (Coupler) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11504450 (Coupler) and 1 W11578004 (Evaporator)"