Service History 79 - Advantage Appliance Repair

We serviced a

LG REFRIGERATOR

Model LSXS26366S02

Near Charlotte, NC 28273

Ryan S.

Job Details: 08/04/2023

Customer complained unit not cooling. Upon arrival found unit was running and compressor was running but no frost pattern. Customer said it happened after a power outage. Inspected board and customer had already reset board . Unit was running properly but compressor was extremely hot and not operating properly causing a no cool. Unit needs new compressor. Called Randy and Randy said to inform customer to call LG that they can repair under warranty. Customer agreed Collected trip change via card.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Charlotte, NC 28226

Ryan S.

Job Details: 08/04/2023

"Customer stated it takes several runs to get a load dry. Ran unit and unit heating properly Ran service mode and found moisture sensor working ( light turned on and off ) found thermistor was wishing proper range. Found build up of lint inside blower wheel not a lot but more than should be there for the age o the machine. Customer said they got the exhaust cleaned in their home . Inspected vent and vent was properly installed and airlfow coming out of machine was proper. Informed customer unit is working as designed informed customer of some clothes are dry and some damp sensor can miss damp clothes, I formed customer vents that go vertically cause more issues also. Verified proper operation."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Charlotte, NC 28277

Ryan S.

Job Details: 08/04/2023

Customer complained noise when table spinning. Unit isnt in service bench so used date of march 2023 on model serial tag. Customer couldnt find receipt at the moment. Ran unit and found turntable making noise. Removed glass table and noise goes away a bit but makes a different noise from motor itself . Ordering turn table motor and ring. Scheduled return call for 8-9-23. ; ordrng 1 W10642989 (Turntable motor) and 1 W11252182 (Ring)

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Charlotte, NC 28277

Ryan S.

Job Details: 08/04/2023

Customer complained unit not getting not enough. Upon arrival found no error codes present. Found proper voltage to unit. Found heating elements working properly. Customer had unit calibrated to +20?f. Ran bake 450? and took temps. Avg temp was only 408?. Changed to +30? in calibration and ran again and temp avg was 412? Found control not engaging temps by replays not engaging replays per temp. Thermostat has correct resistance per temp but ordering . Ordering control board and thermostat. ; ordrng 1 W11564644 (Control) and 1 W10833885 (Thermostat.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSC25C6EYY02

Near Wolcott, CT 06716

Jimmy R.

Job Details: 08/04/2023

"Checked over unit and found no auger motor and no ice being made, checked harness in door and found 4 wires broken and shorted checked auger motor and fun faulty, replaced auger motor and butt connected broken wires tapped up and secured. Checked ice maker and unit is now cycling auger motor now working and all other functionings operating to specs"

We serviced a

GE COOKTOP

Model PR989TN3WW

Near Davidson, NC 28036

Mark C.

Job Details: 08/04/2023

Unit is arching in the junction box due to a melted wire nut causing a ground short quoted 243.33 repaired connection unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Watertown, CT 06795

Jimmy R.

Job Details: 08/04/2023

"Tested unit and found left fridge deli draw freezing items and right side ok, checked temps and found normal and set to 38 degrees checked air returns and found blowing air properly, blocked off some of the air return to stop from adding so much cold air into one draw advised customer to keep an eye on draw. All operations are now working to specs"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Watertown, CT 06795

Jimmy R.

Job Details: 08/04/2023

"Installed new drum and rollers found wile installing rollers the back bulk head of unit had gotten bent and punched in making rollers bind up, straightened out rear bulkhead best I could roller is now rolling free and properly, reinstalled all parts and unit is now operating to factory specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, MA 01108

Roger R.

Job Details: 08/04/2023

"Found unit has stripped screw holes in mounting plate where the lower refrigerator door mounts. Will order new plate and return to install. ; ordrng 1 W11036715 (Plate, refrigerator screw)"

We serviced a

MAYTAG DISHWASHER

Model MDB8949SBM3

Near Wilbraham, MA 01095

Roger R.

Job Details: 08/04/2023

"Checked unit for leaks. Customer states leaking onto floor under door. Found door seal torn and also found console has broken mounts and is loose causing doo to no close fully. ; rqstng P&A on 1 W10811169 (Console), dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP , used 1 W11177741 (GASKET) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Ludlow, MA 01056

Roger R.

Job Details: 08/04/2023

Found both doors had seals that were not fully inserted and loose. Installed seals properly and checked. Unit okay now.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Granby, MA 01033

Roger R.

Job Details: 08/04/2023

Found unit has a bad drive hub for the basket. Replaced and calibrated unit. ; used 1 W10528947 (HUB) from stock

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TE2

Near Holyoke, MA 01040

Roger R.

Job Details: 08/04/2023

Found unit has a bad ice maker. Replaced with new service kit ice maker cycled and no leaking. ; dspstn on spec-tagged invntry: 1 241798231 ICE MAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Chicopee, MA 01013

Roger R.

Job Details: 08/04/2023

Defrosted entire refrigerator evaporator and installed new drain pan. ; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Palmer, MA 01069

Mike K.

Job Details: 08/04/2023

"Under 1yr wp warranty per service bench. No errors in history, but not intermittently makes repetitive fast clicking noise. Customer had video of it, hard to diagnose from video. Ran test cycle and went through all functions fine, at end of cycle started to make noise. Sounds to be coming from actuator, stopped before could access actuator. Replaced actuator and ran test again, twice, sound did not repeat. Also raised front legs to center basic more evenly.; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5500BW0

Near Belchertown, MA 01007

Mike K.

Job Details: 08/04/2023

"Unit mid cycle on arrival, could hear water slowly coming in, cancelled and drained fine. F8e1 long fill/no fill only error in history. Cleared history. Ran self test and verified slow water flow.Found cold water filter clogged in valve, was able to remove and clean. Tested and hot/cold valves filling same. Ran in rinse and spin and filled fine, went through rinse and into spin fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVBL1

Near Harwinton, CT 06791

Ruben C.

Job Details: 08/04/2023

Checked unit found relay burnt comp not starting replaced with universal relay comp start advised cust to observe for 24 hours; used 1 8201786 (OVERLOAD/RELAY KIT) from stock

We serviced a

WHIRLPOOL OVEN

Model WEG515S0FB2

Near Harwinton, CT 06791

Ruben C.

Job Details: 08/04/2023

Checked unit trim on door is broken ordering new trim in black; ordrng 1 WPW10310922 (Trim)

We serviced a

SAMSUNG REFRIGERATOR

Model RF4287HARS

Near South Hadley, MA 01075

Mike K.

Job Details: 08/04/2023

"Broke out old evap cover, steamed clear evap. Drain tubes were not replaced last visit so replaced them.; used 1 Da82-01415a (Drain tube kit) from stock"

We serviced a

MAYTAG RANGE

Model MGR5755QDS

Near South Hadley, MA 01075

Mike K.

Job Details: 08/04/2023

"Oven bake not heating, cooktop and broil working fine. Bottom screws rustier and will not come out. Tests bake and igniter glowing but not lighting. Will need screws drilled out and igniter.Quoted for labor/part. New drill bit set and couldnt get through screw heads with impact driver and multiple bits, tried to snap off with sledge and screw driver and cannot. Told customer if they could drill out screws and remove bottoms cover we could repair, but as is cannot.Collected for service call."

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTPB4

Near Southampton, MA 01073

Mike K.

Job Details: 08/04/2023

"Found Slow drip coming through fill water valve after closed. In testing it did stop in a couple of minutes. Quoted for water valve/ labor. Accepted.Unit is hardliners in, but was able to transfer fittings, turned water back on and verified no leaks. Filled properly in test cycle; dspstn on spec-tagged invntry: 1 WPW10158389 VALVE"

We serviced a

MAYTAG MICROWAVE

Model MMV4207JZ01

Near Agawam, MA 01001

Mike K.

Job Details: 08/04/2023

"Dropped unit and replaced noise filter, control and interface. Tested unit and heating properly"

We serviced a

WHIRLPOOL FREEZER

Model WRQA59CNKZ

Near New Hartford, CT 06057

Ruben C.

Job Details: 08/04/2023

Checked unit not cooling at all has ball of ice at drier filter on capilary possible restericted drier ordering comp and filter drier r600 unit; ordrng 1 W11455472 (Comp) and 1 W11047160 (Process tube) and 1 W11504420 (Coupler) and 1 W11506635 (Coupler) and 1 W11504431 (Coupler) and 1 W11109499 (Drier) and 1 W11504445 (Coupler) and 1 W11313694 (Coupler) and 1 Time (Extra time)

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS04

Near Burlington, CT 06013

Ruben C.

Job Details: 08/04/2023

Checked unit found upper broiler element open replaced broiler element element covered for 60 months collected for labor; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model LTE6234DQ2

Near Avon, CT 06001

Ruben C.

Job Details: 08/04/2023

Replaced door latch tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near New Britain, CT 06053

Ruben C.

Job Details: 08/04/2023

Checked unit found ice build up on capilary ordering comp and evap sealed system 2 time job; ordrng 1 W11461499 (Process tube) and 1 W11580057 (Comp) and 1 W11504415 (Coupling) and 1 W11504430 (Coupling) and 1 W11506619 (Coupling) and 1 W11109499 (Drier) and 1 W11579351 (Evap) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler) and 1 Time (Extra time)

We serviced a

KITCHENAID DISHWASHER

Model KDPE334GPS0

Near Bristol, CT 06010

Ruben C.

Job Details: 08/04/2023

"Replaced top rack slides tested operation normal; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMC50522HB2

Near Charlotte, NC 28214

Robert A.

Job Details: 08/04/2023

"Cx complaint that the units door does not open. I inspected the unit to confirm the complaint. I managed to get the door open and locate the serial number. The unit does not have a parts diagram and is not serviceable, I called Randy to confirm. The unit was purchase a few months ago in May and has a 1 year parts and labor coverage. The cx will call the manufacturer regarding a solution."

We serviced a

WHIRLPOOL RANGE

Model FE371LVS0

Near Huntersville, NC 28078

Mark C.

Job Details: 08/04/2023

Unit is not showing the door to be closed due to a damaged door switch. Units oven is experiencing a runaway temperature due to a miscommunication between the control and the temperature sensor. Units left front burner is not activating due to a short in the burner.; rqstng P&A on 1 WP9757262 (Switch) and 1 WPW10181986 (Temp sensor) and 1 WPW10476353 (Control) and 1 W10169796 (LF burner)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Marlborough, CT 06447

Jeremy B.

Job Details: 08/04/2023

Found console peeling and ui damaged needs new. Took pictures. ; ordrng 1 W11632709 (Control UI) and 1 W11660284 (Console)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Northbridge, MA 01534

Aimee Z.

Job Details: 08/04/2023

Installed new left adjuster complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Windham, CT 06280

Angel R.

Job Details: 08/04/2023

"Customer asked to leave parts, they will install."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Brooklyn, CT 06234

Angel R.

Job Details: 08/04/2023

"Installed parts, tested ok."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Putnam, CT 06260

Angel R.

Job Details: 08/04/2023

"Breaker was tripped, front end of unit sparked when plugged in as customer described. After power failure message on UI was when the front panel let out a spark and unit lost power. Inspected unit for faulty or cut wires, burn marks on interior and could not find any. Control and UI seem operational momentarily. Customer has 4 small toddlers at home and does not want unit repaired they say the do not feel comfortable with unit overall. Only possible cause would be bad wire harness. Called safety to document findings, SR#7736990323. Advised customer call in to safety with ref. Number."

We serviced a

WHIRLPOOL DISHWASHER

Model JDTSS244GL0

Near Sturbridge, MA 01566

Angel R.

Job Details: 08/04/2023

"Installed panel, tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ksss36fkx01

Near Auburn, MA 01501

Angel R.

Job Details: 08/04/2023

"Compressor getting voltage but not turning on, found refrigerant leaked around filter dryer and around compressor. Quoted customer on repair and he will likely go ahead with repairs and call shop."

We serviced a

GE REFRIGERATOR

Model GFSS6KKYASS

Near South Windsor, CT 06074

Chuck M.

Job Details: 08/03/2023

Customer complaint is that refrigerator UI was not responding. Inspected and found harness connector behind reservoir came undone. Reconnected and it checked ok.

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near South Windsor, CT 06074

Chuck M.

Job Details: 08/03/2023

Customer complaint is that washer stopped mid cycle. Inspected and found wire broken to drain pump. Repaired temporary. Ordered lower harness. ; ordrng 1 W11409746 (Lower Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Clover, SC 29710

Mitch H.

Job Details: 08/03/2023

"Checked and found ice maker producing but very slowly and frost buildup in freezer on right side. Checked freezer door gasket, looks good and sealing correctly. Entered diagnostics, ran tests 57, 56, and 45. Ice maker cycled and returned to home position, operating properly. Fill valve cycle and filled ice maker correctly. Found E1 not cooling error on test 56. Per service pointer W10842568, ordering adapter kit and ice box fan.; rqstng P&A on 1 W10864518 (Ice box adapter kit) and 1 W10846539 (Ice box fan)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503EBS01

Near Mooresville, NC 28117

Mark C.

Job Details: 08/03/2023

Unit has buildup on the fresh food evaporator due to a programming issue.; ordrng 1 W11467021 (Ui) and 1 W11098695 (Evaporator cover assembly) and 1 W10605343 (Harness)

We serviced a

FRIGIDAIRE RANGE

Model FFEF3011LBG

Near Manchester, CT 06040

Amanda R.

Job Details: 08/03/2023

Bake and broil not getting power has power at terminal block both legs of 120v equally 208v quoted for new control and overlay

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Mooresville, NC 28117

Mark C.

Job Details: 08/03/2023

Unit has powered down due to a lack of voltage from the secondary pump outlet due to a faulty drain pump.; ordrng 1 W11539855 (Pump)

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC2

Near Torrington, CT 06790

Ruben C.

Job Details: 08/03/2023

Checked unit found touch panel not responding on all functions could not get into diagnostics ordering panel and acu; rqstng P&A on 1 W11322901 (Control) and 1 W11325569 (Assembly console)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Midland, NC 28107

Vincent O.

Job Details: 08/03/2023

Installed new dispenser and tub ring. Tested and verified proper operation p. No leaks. All functions check ok.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Vernon, CT 06066

Amanda R.

Job Details: 08/03/2023

F0e3 overload f8e6 water hazard F8e1 long fill f2e1 ui stuck button complaint threw error while washing left clothes soaking wet off balance load basket hitting cabinet started cycle today couldnt duplicate issue

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cornelius, NC 28031

Mark C.

Job Details: 08/03/2023

Unit is making a slight roaring noise due to a worn transmission. ; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W10902814 (Wash plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Charlotte, NC 28205

Robert A.

Job Details: 08/03/2023

"Cx complaint that the unit was not making ice or cooling for a certain period of time. I inspected the unit to confirm the complaint. The unit is cooling fine, making ice (low volume) and dispensing water fine at the moment. The compressor and evap fan is working fine. I ran multiple tests related to to the IM (56, 57, 45, 36, 15). All tests passed but test 36 fan speed is lower than normal, I ran the tests multiple times the fan speed was low each time. The cx said about 10 days ago all cooling completely went out, the food in the freezer thawed. He cycled power now the unit is working fine. The unit needs a new ice box fan and control board to resolve the intermittent cooling. Im ordering the part for the return visit.; ordrng 1 W10830278 (Control board) and 1 W10843055 (Control board) and 1 W10846539 (Ice box fan)"

We serviced a

WHIRLPOOL DRYER

Model WED9400SU0

Near Clover, SC 29710

Mitch H.

Job Details: 08/03/2023

"Checked and found idler pulley broken causing belt to be loose. Disassembled dryer, installed dryer kit. Reassembled, tested, operating properly.; used 1 4392067 (Dryer repair kit) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Charlotte, NC 28212

Robert A.

Job Details: 08/03/2023

Cx complaint that the unit door does not close properly. I inspected the unit to confirm the complaint. I found the outer door is warped not allowing the door to close fully. The unit needs a new door assembly to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11176456 (Outer door) and 1 W11105139 (Glass bracket) and 1 W11389703 (Bracket) and 1 W11178521 (Nameplate) and 1 W10894054 (Handle)

We serviced a

GE REFRIGERATOR

Model PSCS3RGXGFSS

Near East Longmeadow, MA 01028

Roger R.

Job Details: 08/03/2023

Installed new evaporator fan motor with harness. All checks okay.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Ludlow, MA 01056

Roger R.

Job Details: 08/03/2023

Unit unplugged and off upon arrival. Found condensate pan full of Water indicating unit had heavy frost. Suspect faulty defrost control assembly. Quoted for new and installed. All checks properly after installation. ; used 1 WPW10503278 (CNTRL-ELEC) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Amherst, MA 01002

Roger R.

Job Details: 08/03/2023

Installed new boards due to unit randomly and intermittently shutting down and thawing.

We serviced a

MAYTAG DRYER

Model MED7230HC1

Near Charlotte, NC 28215

Vincent O.

Job Details: 08/03/2023

Found no heat when using normal cycle. Heat provided on timed dry only. Order and replace control. ; ordrng 1 W11441687 (Control)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Chicopee, MA 01020

Roger R.

Job Details: 08/03/2023

"Found unit not starting properly. Checked and found failed lid lock and run capacitor. Replaced both items and unit working normal now. ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11394572 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Marshville, NC 28103

Jeff L.

Job Details: 08/03/2023

Replaced both parts ran unit thru service mode all operations were normal. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ00

Near Suffield, CT 06078

Gary V.

Job Details: 08/03/2023

"Inspected and found freezer rails binding causing door not to close properly, will submit estimate for new rails and call.; rqstng P&A on 1 WPW10397636 (Left side freezer rail) and 1 WPW10397635 (Right side freezer rail), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ1

Near Enfield, CT 06082

Gary V.

Job Details: 08/03/2023

"Inspected and main control board heat relay broken, part shows nla."

We serviced a

WHIRLPOOL DRYER

Model WED4800XQ4

Near Enfield, CT 06082

Gary V.

Job Details: 08/03/2023

"Inspected and found timer broken,quoted and they will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Ellington, CT 06029

Gary V.

Job Details: 08/03/2023

"Installed acu,thermistor and compressor, ran vacuum and found no leaks, recharged system and frost pattern developed and started cooling. Please allow 48 hours for temps to regulate.; used 1 212643 (SEALER-GUM) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near New Hartford, CT 06057

Ruben C.

Job Details: 08/03/2023

Checked unit found spray arm not installed properly reinstalled middle spray arm tested operation normal

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Canton, CT 06019

Ruben C.

Job Details: 08/03/2023

Checked unit found water in flood tray ran unit could not duplicate unit has newer heating element tightened water inlet connection and replaced tub gasket tested normal; used 1 W11483553 (Tub gasket) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Norton, MA 02766

Angel R.

Job Details: 08/03/2023

"Installed capacitor, tested ok.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near York, SC 29745

Mitch H.

Job Details: 08/03/2023

"Removed and replaced both sides of freezer door tracks, rails and slides. Reassembled, tested, freezer door operating smoothly and quietly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Litchfield, CT 06778

Jimmy R.

Job Details: 08/03/2023

"Tested unit and found ice maker not producing any ice also dispenser would not come on and drop ice, tested ice maker and found unit had stopped mid cycle and cut off tried to cycle but ice maker would not power up. Replaced ice maker and cycled in diagnostics found unit now cycling to home position filled and unit filled properly. Checked auger and found ice jammed up not allowing auger to move, advised if not using all of ice to dump and let unit make new this will stop from sticking together. Checked all other operations and unit is now working to specs ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE , used 1 W10873791 (Ice maker) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mint Hill, NC 28227

Vincent O.

Job Details: 08/03/2023

"Found unit making ice at this time. Customer says unit had stopped making ice completely. He switched ice maker on/off and it began making ice but is slow. Also complaining of dripping from dispenser. Found dispenser seal is no good. Order and replace separator and ice maker. ; ordrng 1 W11423781 (Separator), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US3A

Near Grafton, MA 01560

Aimee Z.

Job Details: 08/03/2023

"Found water filling during drain cycle and wash cycle. Over filling .Also the key pad blinking; ordrng 1 5304531745 (Cntrl) and 1 5304517207 (Cntrl) and 1 5304525044 (Water valve), states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS01

Near Southington, CT 06489

Jimmy R.

Job Details: 08/03/2023

Think this is what it should have been I up charged the parts to add labor or added less labor bc never got fixed right something like that randy helped me fix it all set now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Northbridge, MA 01534

Aimee Z.

Job Details: 08/03/2023

Found air leak in freezer door gasket wasnt touching cavity bottom and top freezer door. Allowing air inHeated with heat gun to seal so air wont get in also Cleared frost freezer Also doors not level fridge door adjusted the door to lower to level doorsComplete

We serviced a

MAYTAG DRYER

Model MGD6230HW

Near Milford, MA 01757

Aimee Z.

Job Details: 08/03/2023

"Found wouldnt go into diagnostics. The green light on central blinkingGas dryer 120 volt acu has volts needs new HMI touch pad; rqstng P&A on 1 W11413566 (HMI), dspstn on spec-tagged invntry: 1 WP3392519 THERMAL FUSE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Mint Hill, NC 28227

Vincent O.

Job Details: 08/03/2023

Found unit is not registering door being closed. Checked latch operation. Seems ok. Order and replace control and latch. ; ordrng 1 WPW10653840 (door latch) and 1 W11637583 (Control)

We serviced a

LG REFRIGERATOR

Model LMXS28626D/00

Near Holyoke, MA 01040

Mike K.

Job Details: 08/03/2023

"Unit warm both sections, fans /compressor running.quoted for sealed system. Saved estimate.Charged service call and accidentally doubled service call. Called Jeff K and he will refund the 129."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Holyoke, MA 01040

Mike K.

Job Details: 08/03/2023

"Checked temps on arrival, 36.5 in rf, -1 in fr. Replaced door switch and lights and control turning on properly. See no reason to complete sealed system repair at this time, parts left with customer behind unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Avon, CT 06001

Ruben C.

Job Details: 08/03/2023

Replaced ice maker ran test normal advised cust to give 24 hours for ice production

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, NC 28226

Robert A.

Job Details: 08/03/2023

"Cx complaint that the unit is freezing food in the RC. I inspected the unit to confirm the complaint. I found the FC is cooling fine. I tested the damper (test 9). It was open when I started the test and did not close when I exited the test. I heard the damper motor hum but there was no movement. TS said I have one but its not on my van, I called Jen to inform her of the inaccuracy. I used a pick to force the door close, the door close with no issues. I ran test 9 multiple times for the cx, the door is now working fine. Im still ordering the part just in case to resolve the issue.; ordrng 1 W11645127 (Diffuser)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Charlotte, NC 28211

Robert A.

Job Details: 08/03/2023

"I installed the ordered parts and tested the unit for the cx. The lid lock does not work. All other components are fine when I ran a manual test. The unit needs a new lid lock as well. TS says I have one but there is not one on my van. Im ordering the part for the return visit. I called Jen concerning the TS part.; ordrng 1 W11307244 (Lid lock), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W11170317 CNTRL-ELEC"

We serviced a

WHIRLPOOL FREEZER

Model GAFZ30FDGB05

Near Charlotte, NC 28211

Robert A.

Job Details: 08/03/2023

"Cx complaint that the unit is building condensation inside. I inspected the unit to confirm the complaint. The unit was off when I arrived. The unit was leaking water from the front right corner. The water is coming from the defrost drip pan overflowing, I removed the water with a baster and a bucket. The condensation is from the door not sealing well. The left side of the door is warped. The unit needs a new door and gasket to resolve the issue. I adjusted the gasket to perform better in the meantime. Im ordering the parts for the return visit.; ordrng 1 W11233211 (Door) and 1 W11102846 (Gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FZDW04

Near Charlotte, NC 28208

Robert A.

Job Details: 08/03/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Charlotte, NC 28214

Robert A.

Job Details: 08/03/2023

"Cx complaint that the unit is making a weird noise and shaking a lot. I inspected the unit to confirm the complaint. I found error codes: f0e5 f2e1. I cleared the codes and ran a service cycle, all components passed. However I did hear a loud rattling sound during spin and agitate. I checked under the unit and found the shield bent making contact with the clutch while it rotates. The tub shakes excessively during spin, the suspension and shield needs to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11130362 (Suspension rod) and 1 WPW10427633 (Shield)"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Norton, MA 02766

Angel R.

Job Details: 08/03/2023

"Basket has a slight wiggle to it, customer complaint of bulky settings not extracting as well. Could not remove wash plate will need to cut out to replace hub which is slightly worn and making noise sometimes.; rqstng P&A on 1 W11550891 (Agitator) and 1 W10528947 (drive hub kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Windsor Locks, CT 06096

Gary V.

Job Details: 08/03/2023

"Inspected and found freezer door glides getting bound up and freezer door hanging open causing frost build up, needs new door glides, will order and return.; ordrng 1 W11658402 (Glide kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Mint Hill, NC 28227

Vincent O.

Job Details: 08/03/2023

"Installed new compressor. Pumped with 120psi nitro and checked for leaks. Pulled vacuum and checked for leaks. Recharged 47g r600. Unit cooling properly compressor pulling down as it should. All functions check ok. ; used 2 W11506635 (Coupler), and 1 R600 (R600) from stock"

We serviced a

MAYTAG DRYER

Model MGDB835DC4

Near Mint Hill, NC 28227

Vincent O.

Job Details: 08/03/2023

Found f4e3 restricted airflow. Cleared error and cycled unit. Error returns. Verified low airflow at outside. Instructed customer to have vents cleaned.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near York, SC 29745

Mitch H.

Job Details: 08/03/2023

"Checked and found wires to drain pump broken again. Replaced harness, tested, washer now operating and draining properly. Called tech line spoke to Nate to document issue and number of times repair has been done SR# 7737012237. ; used 1 W11591637 (Harness) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near East Hartford, CT 06118

Chuck M.

Job Details: 08/03/2023

Customer complaint is that coins were stuck between tub and basket. Removed coins and tested. Informed customer that bearings are going bad.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near East Hartford, CT 06118

Chuck M.

Job Details: 08/03/2023

Customer complaint is that dishwasher was not washing properly. Ran hot water at sink for about 15- 20 seconds before water got hot. Ran normal cycle and found spray arms are spraying properly. Advised customer to run hot water at sink before starting dishwasher.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near West Hartford, CT 06119

Chuck M.

Job Details: 08/03/2023

Customer complaint is that washer had error code F7e1 tachometer missing. Inspected and found wire connection to capacitor is broken. Ordered lower harness. ; ordrng 1 W11591637 (Lower Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW03

Near Vernon, CT 06066

Amanda R.

Job Details: 08/03/2023

Freezing random things in ff section adjusted temp to 40 in ff and 2 in freezer explained how freezer cools ff section and not to block vent on ice box nothing frozen today

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Vernon, CT 06066

Amanda R.

Job Details: 08/03/2023

Not draining checked drain pump check valve stuck shut cleared tested draining normally

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Gastonia, NC 28056

Ryan S.

Job Details: 08/03/2023

"Customer complained of noise during wash, found faulty sump. Replaced from pre id ts. Reassembled and noise now gone. Verified no leaks proper operation."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/03/2023

"Customer complained that unit wont power on. Confirmed complaint. Unit is getting voltage. Ordering control. Word and Ui. Informed customer office will call when job is authorized and parts come in, ; rqstng P&A on 1 W11460962 (Ui) and 1 W11506011 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/03/2023

"Customer complained of rumbling noise. Upon arrival ran unit and after a couple minutes unit drum started shaking. Took unit apart and replaced drum rollers, belt and pully from repair kit. Reassembled unit and ran unit andEat unit run for several minutes with no noise out of ordinary. Showed customer unit running. Verified proper operation. ; used 1 4392067 (Repair kit) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Charlotte, NC 28278

Ryan S.

Job Details: 08/03/2023

"Customer complained of burning smell, not food. Chemical smell. Upon arrival inspected inside microwave compartment. Found thermostat burnt and found end of magnetron charred also. Needs thermostat and magnetron called Saftey and informed on issue with parts. Saftey said he will give authorization to repair. Sr #w182hf1wpL1 . Ordering magnatron and thermostat. Informed customer office will call when parts come in. Informed customer to not use appliance until repair and left breaker on off position.; ordrng 1 W11568584 (Thermostat) and 1 W11346197 (Magnatron)"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW3

Near Charlotte, NC 28273

Ryan S.

Job Details: 08/03/2023

"Customer complained unit not running. Said previous company said power issue present. Upon arrival found proper voltage to unit 125 on each leg and 240 on both. Ran dryer and dryer started and said drying but unit want running. Toook unit apart and inspected door switch and thermal fuse. Both parts good. Found motor harness was loose , was able to snap wire into harness , reassembled and unit now running and heating properly. Customer didnt have proper exhaust vent hose so showe him what to buy and to not smash or obstruct hose when installing new hose. Verified prop operation in timed dry and regular dry."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Stanley, NC 28164

Ryan S.

Job Details: 08/03/2023

"Customer complained unit stopped washing and was full of water. When arriving unit was off and didnt have. Ran 1 hour wash and unit filled and started washing , drained unit and unit drained. Checked float switch and switch moves freely and clicks properly . Nothing under float. Took off drain hose and drained unit while full. Unit has good flow during drain. Picked up drain hose and filled with water from exit side of drain hose, water stayed in hose so check valve is good. Ran service mode and found f6e4 error. Ran service through and no errors returned. Ran unit and found drain pump eventually stopped working and was really hot to touch. Replaced from ts. Ran unit again a few times and unit drained properly. Verified proper operation. ; used 1 W10876537 (Drain pump) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 08/03/2023

"Customer complained unit wont run. Upon arrival found f7e4 error. Ran servo erode and unit wouldnt agitate or spin. Looked undear unit and found belt Sheild had been ripped off or came loose and was damaged by pulley/ belt movement. Found actuator not responding during service test, replaced actuator and unit now operational in all modes. Ordering belt shield and screws. Scheduled return call for 8-10-23 pm ; ordrng 1 WPW10550173 (Belt sheild) and 2 W11573574 (Screw)s, used 1 W11481722 () from stock"

We serviced a

WHIRLPOOL COMPACTOR

Model 1234

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/03/2023

Checked and found plunger in down position and would not retract. Motor just turns but not reverse. Model/Serial number tag is not readable. Customer could not locate a information. Customer called Whirlpool but they have no record of compactor and could not supply any information. Advised customer that without model and serial number parts could not be looked up. Customer says unit is 13 years old and decided that he will replace. Collected for service call on ck#1086

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 08/03/2023

Replaced heater. Tested and ran diagnostics cycles. All functions tested good. No stored error codes. Operating properly.; used 1 W11537778 (Heater) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Fort Mill, SC 29715

Mitch H.

Job Details: 08/03/2023

Checked and found all compressor and fans operating properly. Checked temps in freezer and fridge. Freezer at -1 and refrigerator at 43. Unit is located in garage. Called tech line to verify operating temperatures. Spoke to Chris SR# 7737007242. He advised that preferred ambient operating temperatures are between 60 and 90 degrees. Customer states that changing control does not affect temperature regardless of setting. Ordering control.; ordrng 1 W11594670 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bloomfield, CT 06002

Chuck M.

Job Details: 08/03/2023

Customer complaint is that shield came off. Inspected and found screw holes to gear case are warped and screws do not tighten. Ordered gear case. Left shield with customer. ; ordrng 1 W11449840 (Gear Case)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Simsbury, CT 06081

Chuck M.

Job Details: 08/03/2023

"Customer complaint is that refrigerator is not cooling in both sections. Fans and compressor are running. No frost pattern on evaporator. Ordered compressor, Lok Ring couplers and evaporator. Unit is R600a. ; ordrng 1 W11109499 (drier-tube) and 1 W11578570 (Coupler 7mm - 4.4mm) and 1 W11580057 (Compressor) and 1 W11506619 (Coupler) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11504450 (Coupler) and 1 W11578004 (Evaporator)"

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