We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Waterbury, CT 06704
Jimmy R.
Job Details: 01/31/2024
Installed new parts and checked unit found each burner now operating properly tested oven and unit is heating and working to factory specs
We serviced a
WHIRLPOOL OVEN
Model WGG755S0BH01
Near Waterbury, CT 06704
Jimmy R.
Job Details: 01/31/2024
"Tested unit and found bottom oven would not heat up and get to temp, checked ignitor and found coming on and glowing but not lighting, ohmed out ignitor and found faulty. Replaced ignitor and heated oven to 350 degrees unit is now lighting and getting to proper temp. Spoke with safety and advised what was wrong with unit they noted everything.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, CT 06010
Chuck M.
Job Details: 01/31/2024
Customer complaint is that washer was making a grinding noise. Ran diagnostics and found no error codes. Ran automatic test cycle and washer checked ok. Inspected underneath and found shield broken and making contact with drive pulley. Removed broken piece from shield and tested. Washer checked ok. Ordered new shield. ; ordrng 1 W11409708 (Shield)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, CT 06010
Chuck M.
Job Details: 01/31/2024
Arrived and customer stated that washer stopped working. Ran diagnostics and found error codes F9e1 long drain. F0e9 off balance pause. Ran automatic cycle and found motor is noisy. Ordered motor. ; ordrng 1 W11283592 (motor-drve)
We serviced a
LG DRYER
Model DLEX3470V
Near Mansfield, MA 02048
Aimee Z.
Job Details: 01/31/2024
He error codes for the humid sensor. Found is a error for the humidity in cloth Would need moisture sensor and harness Because age Cust not repairing Is running and heating .
We serviced a
MAYTAG RANGE
Model MES8800FZ5
Near Farmington, CT 06085
Chuck M.
Job Details: 01/31/2024
Customer complaint is that cooktop glass started melting and or chips. Took pics. Ordered cooktop. Took pics of customer POP and registration confirmation. Model/Serial sticker was removed. ; ordrng 1 W10751487 (cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near New Britain, CT 06053
Chuck M.
Job Details: 01/31/2024
Customer complaint is that refrigerator door does not soft close. Explained to customer that door hinges are not soft close hinges. Customer states door has a squeak. Confirmed and applied lubricant. Door is not squeaking. Customer complaint is that glass shelves has minor scratches. Explained to customer that it is considered cosmetic and is not covered.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Glastonbury, CT 06033
Amanda R.
Job Details: 01/31/2024
Replaced all parts calibrated unit ran automatic test ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR and 1 W11454741 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Ludlow, MA 01056
Mike K.
Job Details: 01/30/2024
"Unit is under 1yr wp warranty, production date on serial rage of 09/2023. Gap along left upper edge of rf compartment caused by uneven floor, seals by raising left side, beyond what foot adjustment can take care of, not a malfunction of unit. Explained to cs they could raise left side of unit or sometimes reversing doors can be enough to resolve.Quoted for flipping doors and accepted. Switched doors and sealing fine."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chicopee, MA 01020
Mike K.
Job Details: 01/30/2024
"Cs does not have proof of purchase, just outside 1yr warranty, came iover from whirlpool with purchase date of March 20, 2023. Spoke with Nikki at office and she said to send it through.Unit had torn belt and broken belt guide on motor. Replaced motor and dryer kit. Ran unit on timed dry and functioning properly.Cs will contact lowes and attempt to get a copy of receipt.; used 1 279827 (MOTOR), and 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
GE REFRIGERATOR
Model GSHC5KGXGCS0
Near Holyoke, MA 01040
Mike K.
Job Details: 01/30/2024
"Complaint in notes was of not making ice, but cs says says has been making ice fine, not dispensing water, clicked on water selection and dispensing water fine. Cs used as well and verified operating. No additional charge at this time, assuming user misuse."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/30/2024
"Complaint dryer, making a horrible noise. I found dry belt at shredded and idler were locked up. I replaced. drive belt component kit. New belt was. List from used additional kit. No additional issues found everything is now working properly with no further issues.; used 1 4392065 (DRYER REPAIR KIT), and 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Clover, SC 29710
Mitch H.
Job Details: 01/30/2024
"Tested washer and found motor would not run. Tested and found capacitor bad. Replaced capacitor, ran component tests for agitate and spin, all working properly. Ran DLMS calibration and tested washer. All operating properly."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Windsor, CT 06095
Gary V.
Job Details: 01/30/2024
No answer on phone or at door. Office verified customer not available again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC42QKS00
Near South Windsor, CT 06074
Gary V.
Job Details: 01/30/2024
"Inspected and found multiple failures, inlet valve defective, compressor not longer working, drain pan heater needs to be replaced along with acu update, inlet valve is NLA."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/30/2024
"Her placed inner middle door glass after discovering there was flower debris all over the inner door pieces look like a batter of some sort, potentially reason for glass breakage. I replaced door hinges as well. I tested operations. No additional issues found with door everything is now working fine."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 01/30/2024
"Complaint, dishwasher keeps beeping and chiming and will not wash drain pump comes on. I found error code 7/2 wash motor, single speed, motor failure. I tested operations inspected for leakage no leakage occurring no additional issues. Found at this time with dishwasher. In ordering motor sump assembly.; ordrng 1 W11460946 (Sump assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 01/30/2024
"Two point washing machine will not progress past wash cycle. I found error code F8e1 no fill long fill I found after allowing washing machine to fill tub almost all the way full the cold water inlet valve dropped out I found solenoid was extremely hot to the touch when it dropped out. I found resistance value was open and as Val cool back down resistance, value went to six ohms of resistance kept getting higher. inspected waterlines are installed properly and there are no leaking occurring hot as hot cold as cold customer stated that she could never get clothing to be cold on tap cold setting prior to last visit by tech. I checked suspension rods are perfect. I checked gear case no leaking. No drive belt issues. No actuator issues. No capacitor issues. Found ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Holyoke, MA 01040
Mike K.
Job Details: 01/30/2024
"Replaced control and powering on. Ran normal cycle, hot/cold water lines were reversed, corrected. Unit went through fill and into wash fine. Canceled and drained fine. Ran drain and spin cycle and went into full speed spin fine.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
SAMSUNG WASHER
Model WF42H5200AP/A2-01
Near Holyoke, MA 01040
Mike K.
Job Details: 01/30/2024
"Replaced door lock and an rinse/spin cycle, went through fill and into agitate fine, drained and went into full spin fine, door lock operating properly and door staying closed fine"
We serviced a
SAMSUNG ELECTRON DISHWASHER
Model DW80R9950UG
Near Agawam, MA 01030
Mike K.
Job Details: 01/30/2024
Replaced spray arm and attached securely
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 01/30/2024
Complaint lid will not latch washer will not work. I found latch plastics are broken found heavy soap and Sofner was poured in incorrect locations as well no additional issues seen or heard ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC604FSS00
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 01/30/2024
"Complaint refrigerator is leaking from the back. Has caused significant damage to the wall flooring throughout kitchen and cabinetry door gasket is shredding out and light has also failed in the freezer. I found complaints. All true. I am ordering door gasket. Found water is leaking from defective isolation valve And Im also ordering a three-point LED light for the freezer per service pointer. Technical Service Pointer #: W11460554 Rev M Action Required: MandatoryRelease Date: December 2023. ; ordrng 1 W11312191 (Valve), rqstng P&A on 1 W10917313 (Gasket) and 1 W11683243 (Led kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Ludlow, MA 01056
Chris B.
Job Details: 01/30/2024
Complaint that the unit is not making ice nor dispenses water. Found water line closed. Unit working normal as it should just mentioned to the customer to have the water line turned on for proper performance.
We serviced a
WHIRLPOOL DRYER
Model Medb850yw2
Near Lake Wylie, SC 29710
Mitch H.
Job Details: 01/30/2024
"Found element open. Removed and replaced element. Reassembled, tested, dryer heating and operating properly. Collected for repair on cc.; used 1 WP8544771 (Element) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Clover, SC 29710
Mitch H.
Job Details: 01/30/2024
Customer says that they had an issue with not being able to turn off or cancel a cooking cycle. Customer did not have unit connected to WiFi. Advised customer that solution for this issue is an over the air software update ( service pointer W11525545 ). Customer is going to download the app and get the unit connected for the update. Called Whirlpool safety SR#7738318702 advised them of finding.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near South Windsor, CT 06074
Gary V.
Job Details: 01/30/2024
"Inspected and found wash pump not running, checked voltage at wash pump and control and found inconsistent reading, ordering acu, harness connector for pump and will call with return date.; rqstng P&A on 1 W11690649 (Harness) and 1 W11305297 (Main acu), dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cherryville, NC 28021
Ryan S.
Job Details: 01/30/2024
Customer complained unit working intermittently. Upon arrival found no error codes stored. Ran through service mode and when unit is put in spin the lights on the control board start to dim and sometimes cuts the whole machine off. Checked cap and shifter and both parts not cause. Motor and control board are defective. Quoted 708.48$.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Clover, SC 29710
Mitch H.
Job Details: 01/30/2024
"Drain hose had come loose from washer. Reattached, ensured clamp was on properly and securely. Tested washer, allowed to fill and drain several times to ensure no leaks. All operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LV4
Near Charlotte, NC 28214
Jeff L.
Job Details: 01/30/2024
Found bad control replaced control unit ran and checked okCall complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Mooresville, NC 28117
Robert A.
Job Details: 01/30/2024
Cx complaint that the unit does not finish cycles. I inspected the unit to confirm the complaint. I found error codes: f9e1 f7e1 f8e4 fAe2. The wash motor does not run. I replaced the sump assembly and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ10
Near Hebron, CT 06248
Jeremy B.
Job Details: 01/30/2024
"Icemaker not filling the ice bucket. Ice cream not 100% frozen. Freezer temp at 13 fresh food at 36. Compressor drawing .7 amps. Needs new compressor and system recharged. ; ordrng 1 W11582579 (Compressor), dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28214
Jeff L.
Job Details: 01/30/2024
"Replaced dryer kit belt rollers unit ran without any noises or squeaks, unit ran and checked okCall complete; used 1 4392067 (Dryer kit) from stock"
We serviced a
BOSCH REFRIGERATOR
Model B36CD50SNS02
Near Bellingham, MA 02019
Aimee Z.
Job Details: 01/30/2024
Installed new ice maker complete
We serviced a
GE M/W OTR
Model PEB72266SF2SS
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/30/2024
Found noisy and not heating built in needs diodeFound mag nla or not in stock other locationCust buying new
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/30/2024
Found the damper noisy; ordrng 1 WPW10594329 (Damper)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlotte, NC 28213
Jeff L.
Job Details: 01/30/2024
Found sump assembly wash motor bad sump needs to be replaced.. customer decided to get new unit.Call complete
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29708
Mitch H.
Job Details: 01/30/2024
Checked and found pantry board not working and wiring broken. Needs pantry board and wiring harness. Quoted customer for repair. Customer is going to think about it and make a decision.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC
We serviced a
MAYTAG DRYER
Model MED5500FW0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 01/30/2024
"Disassembled dryer, removed and replaced drive motor, blower wheel and idler pulley. Reassembled, tested, dryer operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL , used 1 279640 (Idler pulley) from stock"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Cornelius, NC 28031
Robert A.
Job Details: 01/30/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cornelius, NC 28031
Robert A.
Job Details: 01/30/2024
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , 1 W11170317 CNTRL-ELEC , and 1 W11454741 GEARCASE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Ashford, CT 06278
Amanda R.
Job Details: 01/30/2024
Keypad peeling back needs new console ; rqstng P&A on 1 W11460908 (Console)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Springfield, MA 01104
Roger R.
Job Details: 01/30/2024
"Found bad heater and also lint screen holder broken. Replaced defective heater and will order new lint screen holder with new screws that are also missing ; ordrng 1 W11086603 (Cover, lint filter) and 2 WP3387230 (Screw)s, used 1 WP3387747 (ELEMENT) from stock"
We serviced a
SAMSUNG WASHER
Model WA50R5200A
Near Springfield, MA 01109
Roger R.
Job Details: 01/30/2024
Error code 4C indicating water supply issue. Found water sensing tube had come off pressure switch reinstalled.
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW 0
Near Springfield, MA 01103
Roger R.
Job Details: 01/30/2024
Unable to get access to this unit at this time. Customer will call when unit is accessible. ; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED6230HC3
Near Fort Mill, SC 29708
Mitch H.
Job Details: 01/30/2024
"Disassembled dryer, removed and replaced drive motor and blower wheel. Reassembled, tested, dryer operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 01/30/2024
"Removed and replaced timer and installed hold down clips. Reassembled, tested, timer counting down and dryer operating properly but not heating. Checked and found that dryer only has 120V incoming power. Advised customer that they need to have wall outlet checked.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Roger R.
Job Details: 01/30/2024
Unable to get access to unit at this time. Customer will call when unit is available for service ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Putnam, CT 06260
Amanda R.
Job Details: 01/30/2024
Went over how to start unit and explained all leds will be on when first waking up control after pushing start only one led will be on and if it is blinking its either not started paused or lid interrupted cycle which then you have to hit the start button again
We serviced a
SAMSUNG RESIDENTIAL REFR
Model RF260BEAESG/AA02
Near Killingly, CT 06241
Amanda R.
Job Details: 01/30/2024
Water leaking from ff evaporator drain under ff crisper cooling Normally ; rqstng P&A on 1 DA82-01415A (Drain kit) and 1 DA97-12609C (Cover)
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Waterbury, CT 06704
Jimmy R.
Job Details: 01/30/2024
"Checked over dryer and found unit would not heat checked power to terminal block and 240v present 120v on each leg. Ohmed out thermal fuses and heater and found heater bad, removed faulty heater and replaced with new ran dryer threw a test cycle and dryer is now heating and operating properly. Advised customer on getting venting replaced the vent is crushed where it goes threw the wall and is blocking air flow and lint is building up. ; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Canterbury, CT 06331
Amanda R.
Job Details: 01/30/2024
Fills and drains wash motor not coming on getting power needs new sump ; ordrng 1 WPW10482462 (Sump)
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Bristol, CT 06010
Jimmy R.
Job Details: 01/30/2024
"Tested dryer and found unit not heating checked voltage and 120v on each leg and 240v across ohmed each thermal fuse and found thermal cut off bad causing no heat, replaced thermal kit and ran dryer found vent clogged with water due to vent sitting in a trench moved venting so it was up and flat checked air flow and unit is now flowing properly and working to specs ; used 1 279973 (THERMAL KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Thomaston, CT 06787
Jimmy R.
Job Details: 01/30/2024
"Installed all new parts and recalibrated machine wile running a calibration unit was now clunking louder when washing then before, checked Gearcase and found slop in shaft and washer for tub cracked causing unit to bang when agitating, will order new Gearcase and a new washer just incase the on is broken again advised we would call when in for return visit ; ordrng 1 W11449841 (Gearcase) and 1 W11553312 (Washer), dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10754448 CLUTCH , and 1 W11449841 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Torrington, CT 06790
Jimmy R.
Job Details: 01/30/2024
"Tested unit and found both sections not cooling found freezer at degrees and fridge at 60. Removed evaporator cover and found no frost pattern found when unit would try and pump it would back off never moving, checked compressor and found hot to touch compressor drawing .3 amps. Checked for leaks and could not see any checked with uv light and no leaking, Unit is going to need new compressor and checked for a leak with nitrogen will order compressor kit, couplers and lock prep advised when parts are in we would call for return visit ; ordrng 1 W11580057 (Compressor) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 Lockprep (Blue glue for couplers) and 1 W11461499 (Proses tube)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Canterbury, CT 06331
Amanda R.
Job Details: 01/30/2024
"Not draining nothing stuck in drain pump replaced tested operation normal ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Windham, CT 06226
Amanda R.
Job Details: 01/30/2024
F7e4 error code shifter bad replaced tested operation normal ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Mansfield, CT 06268
Amanda R.
Job Details: 01/30/2024
Tags and tape making noise behind unit when condenser fan turns on removed sounds normal
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Marlborough, CT 06447
Jeremy B.
Job Details: 01/30/2024
Customers complaint is dishwasher not cleaning properly soap left at bottom of sump. Ran automatic test and wash motor sounds abnormal replaced and ran self test all checks ok. ; used 1 W11665769 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 01/30/2024
Microwave giving F1E6 (magnetron error) entered diag and verified error. Cycled power off for a few mins and tested but still getting error code. Followed all trouble shooting steps in tech sheet needs new magnetron and inverter. Quoted customer ; ordrng 1 Magnetron and 1 W11325604 (Inverter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 01/30/2024
Ice maker working intermittently. Tested and found proper temps and proper power and water flow to icemaker. Making nice very slow. All fans working. Replaced ice maker please allow 24hrs for temps to stabilize and proper ice production. ; used 1 WPW10300022 (ICE MAKER) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near New Hartford, CT 06057
Jimmy R.
Job Details: 01/30/2024
Installed new console and control ran machine thew a cycle and unit is now operating to proper specs
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near New Hartford, CT 06057
Jimmy R.
Job Details: 01/30/2024
"Tested unit and found dishwasher would just beep and drain never starting a cycle. Ran a diagnostics and found errors 8-4 overfill float switch open 9-2 drain motor electrical problem let unit run threw a self test cycle and checked float switch, found water in float causing the error and unit to shut off and drain. Removed water from float and let unit run checked for leaking and everything is dry, ran unit on a heavy cycle and noticed unit tipped forward and a lot of suds in tub this could have caused the overflow into float to shut unit down, leveled unit and let it run several times could not see any leaking. Canceled unit out drain pump got weak and would not pump strong, ran a few more drain cycle and drain pump is starting to fail causing unit to not drain fully and when filling over filing and some water would drip into pan unit will need new pump will order ; ordrng 1 W11462456 (Drain pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Harwinton, CT 06791
Jimmy R.
Job Details: 01/30/2024
"Tested unit and found when running a cycle unit would leak water from front of Machine, filled unit and found water leaking from under unit checked hoses and found drain hose going to drain pump cracked in several placed leaking water, found drain line also cracking leaking water from back of machine. Wile moving drains hose found hoses super dry and cracking all over also found wire harness for float cut and not holding in float due to tab broken off. Will order new drain hoses, clamps and harness parts tentative p/a ; ordrng 1 W11551233 (Drain hose) and 1 W11414944 (Drain hose main) and 4 WP285655 (Hose clamp)s and 1 W11596052 (Clip) and 4 W10783615 (Clamp)s and 1 W11330869 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 01/30/2024
Returned to install new valve. Installed valve and ran service mode test. Turned on and off both valves while valve test running to confirm both valves working. Verified unit working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Stanley, NC 28164
Ryan S.
Job Details: 01/30/2024
"Installed vent and deflector, service pointer for issue is t within serial number and unit doesnt have digital display to change vent open and closing procedures. when installing deflector scratched inner door.Ordering new inner door. Informed customer office will call when part comes in. ; ordrng 1 W11559689 (Inner door panel)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Stanley, NC 28164
Ryan S.
Job Details: 01/30/2024
Customer complained unit not heating properly they used traditional thermometer and said it was reading 50? too low. Ran bake 350? and found avg temp when testing with weighted probe on k type thermometer unit was at 343?. Informed customer unit working as designed. Unit already set to +30? in calibration. Informed. Customer unit is working as designed to follow owners Manuel form or tips on cooking with oven.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Cornelius, NC 28031
Ryan S.
Job Details: 01/30/2024
"Returned to install harness ordered. Installed harness, while taking old harness out found a neutral that had beem heated up by self clean possibly and was short to ground on frame. Causing gfi to trip but not traditional breaker. Reassembled unit and ran bake. Unit not cutting off and working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Mount Holly, NC 28120
Ryan S.
Job Details: 01/30/2024
Returned to install parts ordered. Installed new sump. Ran unit and unit went through 3/4 of shortest cycle before leaving. Verified proper operation. Customer paid in full before call.
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ5
Near Cornelius, NC 28031
Robert A.
Job Details: 01/30/2024
Cx complaint that the UI glass has shattered. I inspected the unit to confirm the complaint. I replaced the UI panel and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Cornelius, NC 28031
Robert A.
Job Details: 01/30/2024
Tech was assigned as a helper;
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM1
Near Huntersville, NC 28078
Robert A.
Job Details: 01/30/2024
Cx complaint that the units UI buttons are not working. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The only cycle buttons that work are rapid and sensor. The unit needs a new UI to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11632700 (UI panel)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Granby, MA 01033
Chris B.
Job Details: 01/30/2024
Complaint that the unit is shaking and banging too much. Found no issues with the washer. No error codes present. Had to adjust and level the unit out. Unit was unleveled to the front. Customer is not happy at all with the performance. They mentioned that the old washer they had before never shake like this new one.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Charlotte, NC 28269
Jeff L.
Job Details: 01/30/2024
The control panel is completely blacked out no operation. Proper power is coming into unit and to panel but no power coming out. Needs a new panel office will call customer when part comes inPart#W11339754; ordrng 1 W11339754 (Control panel)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Springfield, MA 01109
Roger R.
Job Details: 01/30/2024
Found unit had error codes but nothing related to a bad lid lock. Ran diagnostics and lid was not locking properly. Found lid lock not responding. Replaced with new lock and unit working properly now. ; used 1 W11394572 (DOOR LOCK) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Mansfield, CT 06268
Amanda R.
Job Details: 01/30/2024
ComplAint leaking water on heavy duty cycle couldnt duplicate issue bellow not ripped not leaking from dispenser stacked unit if we need to return unit needs to be unstacked and load started heavy duty runs for three hours
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Agawam, MA 01001
Mike K.
Job Details: 01/30/2024
"Complaint of loud grinding noise when icemaker is running. Ran icemaker through cycle, sound cs is heating is the water valve and is normal operation noise."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Southwick, MA 01077
Mike K.
Job Details: 01/30/2024
Replaced spray arms and ran Hotmail cycle to test. Verified spray arm movement
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Amherst, MA 01002
Chris B.
Job Details: 01/30/2024
"Complaint that the unit is stuck closed. Found error codes F6E1, F4E0, F5E2, F8E1 . Found bad control board and lock. Quoted parts and labor. Customer will talk it over before putting that amount in a 12yr old washer. Collected trip fee."
We serviced a
KITCHENAID WALL OVEN
Model KOSE500ESS00
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 01/30/2024
Panel not powering on. Found 120vac across fuse. The fuse is open needs new. ; ordrng 1 WPW10545255 (Fuse)
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 01/30/2024
Customers complaint is refrigerator doors not level was able to adjust wheels and level doors. The ice is spray foam not ice. All checks ok.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 01/30/2024
Installed new housing and screws tightened and all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middlefield, CT 06455
Jeremy B.
Job Details: 01/30/2024
Installed new water line and purged water out of dispenser for a min. Water flowing properly. Bottom icemaker working now customer hit switch
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Ellington, CT 06029
Gary V.
Job Details: 01/30/2024
Arrived and customer stated that we were there earlier in the day. And customer is all set.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Suffield, CT 06078
Gary V.
Job Details: 01/30/2024
"Inspected and found blower wheel had clump of lint causing vibration, cleared out lint and cycled, tested fine."
We serviced a
GE DRYER
Model EIED50LIW1
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/30/2024
Installed new heater and tested heat complete
We serviced a
BOSCH DISHWASHER
Model SHE7PT56UC02
Near Medway, MA 02053
Aimee Z.
Job Details: 01/30/2024
Installed new strings and springs complete
We serviced a
KENMORE REFRIGERATOR
Model ="596.73503201"
Near Northampton, MA 01060
Chris B.
Job Details: 01/30/2024
Complaint that the unit is not cooling properly. Found freezer side all iced up due to bad gasket on the freezer door and part no longer available. Quoted for labor. Collected intermediate labor cost.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Easthampton, MA 01027
Chris B.
Job Details: 01/30/2024
Complaint that the ice maker and water dispenser is not working. Found no water line connection to the refrigerator. Customer will have someone to install a line. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE404DSP0
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 01/30/2024
"I replaced all previously ordered parts, tested operations clean corrosion from OWI sensor harness ran a diagnostic cycle. No additional issues found checked resistance at main control board going to owi . Everything is working fine with new owi sensor installed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Suffield, CT 06078
Gary V.
Job Details: 01/30/2024
"Inspected and found door seal leaking, different issue from last visit, replaced door seal and cycled, tested fine.; used 1 W11483553 (GASKET) from stock"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Suffield, CT 06078
Gary V.
Job Details: 01/30/2024
"Inspected and found off balance fault, cycled a factory reset, cycled unit thru auto test and all functions test normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Enfield, CT 06082
Gary V.
Job Details: 01/30/2024
Installed new door seal and tested fine.
We serviced a
WHIRLPOOL RANGE
Model RF365BXPW1
Near Norfolk, MA 02056
Aimee Z.
Job Details: 01/30/2024
Installed new bake element and surface element kits all 4 burnersTested bake glowing red and circulating and tested the 4 burnersComplete
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 01/30/2024
I replaced inner tub assembly basket and agitator assembly. I ran a control board calibration procedure. I checked suspension rods. I checked gearcase no additional issues issues found with washing machine here today. ; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Charlotte, NC 28214
Jeff L.
Job Details: 01/30/2024
The washer is not draining this unit is stacked with dryer on top. I could not get dryer down to see if something was in the clean out I checked all the lines going in and out of pump and no debris was found. Going to order a drain pump for a good repair and advise customer dryer has to come down either he can have it dropped or we can schedule for 2 men and customer would be responsible for charge of 2nd man. Customer will have dryer down on return visit.Rescheduled for 2-2-24Part#W11458345; ordrng 1 W11458345 (Drain pump)
We serviced a
JENN-AIR RANGE
Model JES9900BAS
Near Gastonia, NC 28056
Ryan S.
Job Details: 01/29/2024
"Customer complained oven doesnt work. Upon arrival Ui wasnt responsive, some buttons didnt work and some intermittently working. All surface burners working. Needs new Ui control board. Ordering UI control board. Informed customer office will call when part comes in. ; ordrng 1 WP8507P23460 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Farmington, CT 06032
Chuck M.
Job Details: 01/29/2024
Customer complaint is that refrigerator is not cooling properly in the freezer section. Refrigerator is in customers garage. Explained to customer that unit needs to be in a temperature controlled environment with temperature above 55 degrees.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near West Hartford, CT 06110
Amanda R.
Job Details: 01/29/2024
Customer complaint that unit rocking and hoses rattling behind unit during spin leveled unit and explained that might need to secure lines behind unit
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PHSC39EESS5
Near Newington, CT 06111
Amanda R.
Job Details: 01/29/2024
Not defrosting evaporator Heater element has no continuity needs to be replaced ; ordrng 1 242044113 (Heater)