Service History 79 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Shrewsbury, MA 01545

Glenn

Job Details: 02/10/2025

Dishwasher does not have a coin drop. I had to call Tech Support change the program settings and reset the board all tested OK

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Longmeadow, MA 01106

Jorden

Job Details: 02/10/2025

"Arrived and found water sitting bottom of unit, hit cancel/drain and unit drained without hesitation. Found error code F9E1 (no drain) stored in system cleared code. Ran auto test cycle multiple times and each and every time drainage worked perfectly. Possible control issue, ordering ACU. ; ordrng 1 W11410065 (ACU)"

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC54EC0HS20

Near Charlotte, NC 28278

Clinton

Job Details: 02/10/2025

Collected trip charge. Unit was not in a failed state while I was in home I tested multiple time fan functions properly Custer stated u it wouldnt not even preheat so we preheated to 350. Stated they would call back if failed again. Request 2x ice if needed on return

We serviced a

KITCHENAID REFRIGERATOR SXS

Model KSSV42FMM01

Near Rock Hill, SC 29730

Brandon

Job Details: 02/10/2025

Customer did not have proof of purchase and unit is supposedly still under warranty. Customer said they would get proof of warranty so I can install new ice maker; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

We serviced a

KITCHENAID WALL OVEN DBL

Model kebc208kss02

Near Webster, MA 01570

Chris B.

Job Details: 02/10/2025

Complaint that the top oven is not heating nor the broiler. Found error codes F2E0 and F2E2. After the diagnostic test keys started to fail. Mentioned to the customer that the error codes are due to problems with the key pad and part no longer available. Customer mentioned that it was working before but after running the diagnostic error codes now its not working. Tried to mention to the customer the problem that was going on with the oven and explaining that eventually it started to malfunction when we varied the codes and running diagnostics. Call office and talk to Randy about what happened.

We serviced a

GE RANGE

Model JB645RK4SS

Near Worcester, MA 01610

Chris B.

Job Details: 02/10/2025

Replaced all parts and cycled all burners all normal.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT134TFDW01

Near Worcester, MA 01602

Chris B.

Job Details: 02/10/2025

"Replaced all parts. Ran a leak test with nitrogen. Ran a vacuum. Charged to 54g. Unit cooling properly. Mentioned to the customer to keep an eye out on the cooling for the next few days. ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV PROCES , used 1 W11504445 (COUPLER 5/4) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Lancaster, SC 29720

Brandon

Job Details: 02/10/2025

On arrival I replaced all parts ordered and tested unit. Unit spun properly and agitated as designed. Was not able to test water because dryer was unhooked and there was a split in the cold water line for dryer. No other issues found.

We serviced a

WHIRLPOOL WASHER

Model wtw5550xw3

Near Charlotte, NC 28278

Clinton

Job Details: 02/10/2025

Unit had a long drain and over suds error in the unit. Ran diagnostic unit filled washed and drained no issues. I believe unit had gotten over suds at some point. Then clear it self starts cycle it was washing a filled when I left.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HB08

Near Charlotte, NC 28262

Johnny

Job Details: 02/10/2025

"Installed new parts. Cx tested unit, verified heat now present. Working as designed.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"

We serviced a

LG WASHER

Model WM3370HWA

Near Huntersville, NC 28078

Johnny

Job Details: 02/10/2025

Duplicate ticket

We serviced a

LG WASHER

Model WM3370HWA

Near Huntersville, NC 28078

Johnny

Job Details: 02/10/2025

Unit working as designed. Could not find any issues.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4816FW3

Near Huntersville, NC 28078

Johnny

Job Details: 02/10/2025

"Unit over filling due to faulty control board and pressure hose,; ordrng 1 WP353244 (Pressure hose)"

We serviced a

MAYTAG REFRIGERATOR FDB

Model MRT711SMFZ02

Near Sutton, MA 01590

Glenn

Job Details: 02/10/2025

Installed parts tested all ok

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ1

Near Lancaster, SC 29720

Brandon

Job Details: 02/10/2025

On arrival I replaced parts and tested unit. Unit tested properly. Spun as designed and no other issues were found.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Indian Land, SC 29707

Brandon

Job Details: 02/10/2025

Complaint unit is making noise. Found that noise is glass turntable wobbling while in use. Adjusted wheels under table and tested unit several times. Found nothing abnormal about noise. Unit tested as designed multiple times. No repairs needed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Indian Land, SC 29707

Brandon

Job Details: 02/10/2025

Complaint unit is not able to cycle because ui is not functioning. On arrival I installed ui and tested unit. Unit tested properly. All components tested fine.

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS05

Near Monroe, NC 28110

Jonathan J.

Job Details: 02/10/2025

File number 7740924312 unit under product review for replacement not enough room to locking steel line is mangled and dented. Per manufacture do not attempt to repair at this time or order any additional parts.

We serviced a

MAYTAG WASHER

Model MVW5035MW1

Near Marshville, NC 28103

Jonathan J.

Job Details: 02/10/2025

Complaint unit not washing not wringing out laundry squealing sound like metal on metal I found error codes F8e1 f7e1 I found heavy grinding noise I found belt debris I found Cam grinding teeth between agitation and spin properly I found water inlet valve solenoid on hot side is making an excess loud humming noise and not allowing any water through hot water. Side filter screen is clean and clear.. I found no additional issues. I found capacitor is reading 30 ?F is supposed to be 50. Office computers are down as of right now office to call customer with parts come in; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11395618 (Capacitor) and 1 W11513255 (Valve) and 1 W11627413 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 02/10/2025

I installed new heating element I cleared f7e1 error code ran through diagnostics verified new heater is working properly.

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS01

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/10/2025

"Complaint unit making paper thin ice. I found low water pressure was the cause of low ice. I found water inlet valve was smoking. Hot plastic was severely discolored was not opening. All the way to allow appropriate volume of water to flow through it. I replaced valve tested operations no further issues found at this time. Unit is making thick, ice, validated and confirmed."

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS05

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/10/2025

Complaint upper oven is not heating properly is not cooking. Food properly is taking longer than usual to preheat. Ever since Christmas issue was noticed. I found igniter was not allowing proper amperage to go through igniter igniter defective due to normal wear and tear. No additional issues found with oven or cooktop today.; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/10/2025

"Complaint oven is not creating proper ignition. Per customer gas company, red tag unit stating improper burn as CO2 was detected within less than a foot of unit. 7740917978. File number tech line no issues with flame patterns or choke co2 must be measured at a distance of 10 feet. All gas units release minute amounts of co2. Safety 7740704809 safety file number. Any and all parts customer will have to pay for out-of-pocket per manufacturer as well as labor."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Charlotte, NC 28278

Clinton

Job Details: 02/10/2025

Installed new spreader flame is coming out properly

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Charlotte, NC 28214

Clinton

Job Details: 02/10/2025

U it had a failed relay on the control replaced control board light is full functioning

We serviced a

GE REFRIGERATOR FDB

Model GSS25GYPGCFS

Near Cherryville, NC 28021

Ryan S.

Job Details: 02/10/2025

"Customer complained unit wont dispense water, new he brand filter order still has issue. Can cycle power and will work for a few minutes then issue cones back. Ordering filter electronic control board. Office will call after part is authorized and part comes in.; rqstng P&A on 1 WR55X43866 (Filter board)"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS01

Near Huntersville, NC 28078

Johnny

Job Details: 02/10/2025

"Installed new part, will need to Return to verify refrigerant.; schdld next appmnt for 2/14 FRI AM"

We serviced a

MAYTAG WASHER

Model MVWC415EW2

Near Charlotte, NC 28214

Clinton

Job Details: 02/10/2025

"Replaced Gearcase wash plate nub and cam kit. After installing new part unit is no longer leaking oils or making noise ; used 1 W10528947 (Hub), and 1 W10721967 (Cam kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5GHGXMB00

Near Charlotte, NC 28269

Clinton

Job Details: 02/10/2025

Harness is no longer available some once had installed a hard start device on compressor about 8 years prior well it arced at the compressor burned a pin on the connector to compressor. The wire is cut and wired in to short to installed proper wiring. Mike from office is contacting wp 3rd party group to inform them

We serviced a

WHIRLPOOL WASHER

Model WTW500CMW0

Near Charlotte, NC 28202

Clinton

Job Details: 02/10/2025

Installed new suspension on unit only thing that will help with unit she may be over loading unit as well but the was was some bounce and after installed the stiffness is present

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Denver, NC 28037

Ryan S.

Job Details: 02/10/2025

Customer complained unit cut off mid cycle wouldnt drain . Ran service diagnostics found no voltage to pump . Found no voltage to pump from board either. Checked and found break in continuity through harness to drain pump. Ordering main control and harness. Scheduled return call with customer. ; ordrng 1 W11590868 (Harness) and 1 W11556725 (Control)

We serviced a

KITCHENAID M/W OTR

Model KMHS120ESS11

Near Denver, NC 28037

Ryan S.

Job Details: 02/10/2025

Unit cutting off after running 2-3 seconds. Clicking noise. Replaced control board and interlock switch assembly from pre Id ts.verified proper operation after installation of parts

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Denver, NC 28037

Ryan S.

Job Details: 02/10/2025

"Customer complained unit wont run, found f1e1 error and f9e1, ordering control board and sump already pre Id. Informed customer ; ordrng 1 W11683480 (Control board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Denver, NC 28037

Ryan S.

Job Details: 02/10/2025

"Customers complained unit wont run. Found sump not running. Replaced from pre Id ts. Ran diagnostics, Verified proper operation after install."

We serviced a

WHIRLPOOL WALL OVEN SINGLE

Model WOED3030LS01

Near Denver, NC 28037

Ryan S.

Job Details: 02/10/2025

"Found multiple error codes, f1e1(acu/ ui fault) , f3e1, f3e0(oven sender faults ), f5e1(door lock fault. . Checked wires saw no issues. ordering Acu control,user interface,, and door locks. Oven sense already ordered. Informed customer office will call when parts come in. ; ordrng 1 W11649137 (Control board) and 2 W11686858 (Latch)s and 1 W11659259 (User interface)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Dallas, NC 28034

Ryan S.

Job Details: 02/10/2025

Installed new control board. Ran quick wash. Unit filled and started washing.verified proper operation.

We serviced a

KITCHENAID MW/OVEN COMBO

Model KOEC530PPS02

Near Gastonia, NC 28056

Mitch H.

Job Details: 02/10/2025

Arrived to replace microwave door. Found that incorrect part was ordered. Received oven door not microwave door. Reordering correct part. Advised customer that office will call to schedule when part arrives; ordrng 1 W11731593 (Microwave outer door)

We serviced a

KITCHENAID M/W OTR

Model KMBS104ESS03

Near Clover, SC 29710

Mitch H.

Job Details: 02/10/2025

Checked and confirmed issue. Part is on order but not in yet. Will install when part arrives.; O-emld tckt

We serviced a

GLADIATOR REFRIGERATOR FDB

Model GARF30FDGB01

Near York, SC 29745

Mitch H.

Job Details: 02/10/2025

"Checked and found compressor running but very low amp draw, .046 amps. Compressor bad. Ordering compressor and related parts. Checked part availability and scheduled return for 2/18 PM ; ordrng 1 W11125124 (Compressor) and 1 WPW10143759 (Dryer) and 1 W10873801 (Start device) and 1 WPW10350564 (Run capacitor) and 1 W11506635 (Coupler) and 1 2Xtime (2X time)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 02/10/2025

"Disassembled washer. Removed and replaced gear case, clutch, stator, rotor, control and related parts. Reassembled, ran load size calibration and tested washer. All operating properly."

We serviced a

KITCHENAID COOKTOP

Model KCIG550JSS01

Near York, SC 29745

Mitch H.

Job Details: 02/10/2025

Checked and found control completely blank. Would not respond to any inputs. No display or keyboard working. Completely dead. Ordering boards and modules. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11739786 (Power board) and 1 W11739786 (Module) and 1 W11739786 (Board) and 1 2Xtime (2X time)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Belmont, NC 28012

Mitch H.

Job Details: 02/10/2025

"Checked and tested, found drain pump constantly running. Attempted to cancel, drain pump shut off for approximately a minute then came back on. Needs control board. Checked part availability and scheduled return for 2/17 AM ; ordrng 1 W11607637 (Control)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW08

Near Stanley, NC 28164

Ryan S.

Job Details: 02/10/2025

"Returned to install control. Installed control, verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB05

Near Gastonia, NC 28052

Mitch H.

Job Details: 02/10/2025

Checked and tested. Ice maker cycled properly in manual test. Valve activated but did not fill completely. Ordering kit. Advised customer that offers will call to schedule when part arrives.; ordrng 1 W11729596 (Kit)

We serviced a

MAYTAG WASHER

Model mvwc465hw2

Near Gastonia, NC 28052

Mitch H.

Job Details: 02/10/2025

"Removed and replaced drain pump. Reconnected washer supply hoses. Tested, washer operating and draining properly."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS09

Near Huntersville, NC 28078

Johnny

Job Details: 02/10/2025

Unit not heating. Multiple failures. Ordering necessary parts for repair.; ordrng 1 W11552018 (Control board) and 1 W11256462 (Diode) and 1 W11545871 (Transformer) and 1 WPW10574736 (Capacitor)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Cornelius, NC 28031

Johnny

Job Details: 02/10/2025

"Warranty verified thru entitlement. Loud squeaking noise. Replace cam kit and actuator. Noise still present, ordering gearcase and accompanying parts for successful repair.; ordrng 1 W11449840 (Gearcase) and 1 W11510461 (Washplate) and 1 W11513243 (Spin basket) and 1 W11551646 (Tub nut), used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model KRMF706ESS01

Near Cornelius, NC 28031

Johnny

Job Details: 02/10/2025

"Installed new parts. Tested unit, working as designed."

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 02/10/2025

F7e3 f7e9 f3e1 I cleared error codes that were in fault history replaced inner tub assembly corrected gear case issue as gear case was not properly installed to tub was rotated. 180? crooked and not properly secured replaced rotor stater and magnetic clutch performed test 52 calibration inspected for leakage no leakage found. No additional issues found with washing machine at this time. previous basket outed was for a different model washing machine that had an agitator. This model has a wash plate. left all original parts with customer.

We serviced a

BOSCH REFRIGERATOR FDB

Model B20CS80SNS/02

Near Franklin, MA 02038

Aimee Z.

Job Details: 02/10/2025

Cust just replaced filter and didnt reset. I reset water filterAnd advanced ice maker and to fill with water.Advised customer to wait 24 hours if doesnt fill ice bucket Call us

We serviced a

SAMSUNG RANGE

Model NE595R0ABBB/AA

Near Walpole, MA 02081

Aimee Z.

Job Details: 02/10/2025

Installed new bake element and pre heated 350

We serviced a

LG DRYER GAS

Model DLG1102W

Near Chicopee, MA 01020

Mike K.

Job Details: 02/10/2025

Replaced lint filter parts and unit running

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Chicopee, MA 01020

Mike K.

Job Details: 02/10/2025

"Unit is under 1yr wp warranty per service bench. Control nolaint of noise, filter housing broke off, clothes tangle with wires and in filter/ blower. Clothes and n blower was causing by noise, once cleared unit running smoothly, but unusable until filter assy replaced.; ordrng 1 W11086603 (Lint screen) and 2 WP3387223 (Moisture sensor)s and 1 WPW10298258 (Dryer harness) and 1 W11129408 (Filter housing) and 1 WP488729 (Inside center Screw) and 2 WP3387230 (Inside Screw)s and 2 WP308685 (Outside screws)s"

We serviced a

JENNAIR COOKTOP

Model JGD3536BB00

Near East Longmeadow, MA 01028

Jorden

Job Details: 02/10/2025

"Arrived and found two of the gas valves hard to turn, replaced manifold and tested fine."

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near East Longmeadow, MA 01028

Jorden

Job Details: 02/10/2025

Arrived and found no error codes stored in system. Could not replicate complaint auto test mode or quick cycle with a load.

We serviced a

GE DRYER

Model GTDP520ED0WW

Near Springfield, MA 01107

Jorden

Job Details: 02/10/2025

"Arrived and found both elements working as designed. Found no air flow coming from vent tube when I disconnected it from inside, unit needs new vent tube."

We serviced a

KITCHENAID RANGE

Model KFGG504KPS4

Near Fort Mill, SC 29707

Brandon

Job Details: 02/10/2025

On arrival I installed all parts that were ordered and unit still had same issue. Unit is not lighting properly and light button is not cutting light on and off properly. Need spark module ui control and housing for repair. Plastic housing broke while installing ui. Please order parts and let customer know when we can return.; ordrng 1 W11675300 (Membrane) and 1 W11652041 (Control) and 1 W11162730 (Spark module) and 1 W11132197 (Housing)

We serviced a

WHIRLPOOL RANGE

Model WFE525C0BS0

Near Indian Land, SC 29707

Brandon

Job Details: 02/10/2025

On arrival I installed all parts but element. After installing I tested unit and it preheated properly with no error codes. No other issues found.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Springfield, MA 01129

Jorden

Job Details: 02/10/2025

"Arrived and found F8E1 (no fill/long fill) stored in system, cleared code. Found cold valve not opening despite receiving 120v but on different parts of the auto test cycle cold valve would open. Ordering ACU & fill valve assembly. ; rqstng P&A on 1 W11116592 (cntrl-elec) and 1 W11127357 (housing)"

We serviced a

GENERAL ELECTRIC M/W OTR

Model JVM3160RF5SS

Near Belchertown, MA 01007

Jorden

Job Details: 02/10/2025

"Arrived and installed control panel assembly, tested fine."

We serviced a

KITCHENAID COOKTOP

Model KSDB900ESS0

Near Pelham, MA 01002

Jorden

Job Details: 02/10/2025

"Arrived and installed both harnesses, tested fine."

We serviced a

JENN-AIR RANGE

Model JES1750FS2

Near South Hadley, MA 01075

Mike K.

Job Details: 02/10/2025

"Unit not heating. Found burnt out bake element. Replaced and verified operation, preheated to 360 fine.; used 1 W10779716 (ELEMENT) from stock"

We serviced a

KITCHENAID VENTHOODS

Model KVWB406DSS4

Near Holyoke, MA 01040

Mike K.

Job Details: 02/10/2025

"Unit is under 1yr wp warranty per service bench. Broken catches, replaced and closing fine"

We serviced a

KITCHENAID DISHWASHER

Model KUDS40FVSS3

Near Westfield, MA 01085

Mike K.

Job Details: 02/10/2025

"No power to unit, wont turn on is the complaint. Found u/i unresponsive, verified 120vac at terminal. Found open fuse on control and signs of melting on a connector to board."

We serviced a

GE WASHER

Model GTW500ASN2WS

Near Springfield, MA 01104

Mike K.

Job Details: 02/10/2025

"Hot water valve always open. Verified unit does drain and spin. Lower inspection nspection found oil leak from Gearcase assy. Unit would need new gear case assy, valve as long as unit comes apart properly that should be all."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Suffield, CT 06093

Gary V.

Job Details: 02/10/2025

"Arrived and customer had unit uninstalled, had damage waivers signed, Installed pump and vent, customer going to reinstall himself."

We serviced a

BOSCH DISHWASHER

Model n/a

Near Enfield, CT 06082

Gary V.

Job Details: 02/10/2025

Called and customer canceled.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Enfield, CT 06082

Gary V.

Job Details: 02/10/2025

"Inspected and found control board getting 120v but no operation at all, and display lites are dim and garbled, needs electronics replaced, will submit estimate and call for return date.; rqstng P&A on 1 W11368631 (Main control) and 1 W10803367 (Panel) and 1 W10457051 (Display)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Stafford, CT 06076

Gary V.

Job Details: 02/10/2025

Installed new main control and Ui panel and cycled thru auto test and tested fine.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stafford, CT 06076

Gary V.

Job Details: 02/10/2025

"Inspected and found pressure system fault causing drain pump to run constantly, checked air, hose and dome and tested fine, main control has internal fault, will submit estimate and call for return date .; rqstng P&A on 1 W11513246 (Main acu), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near West Springfield, MA 01089

Mike K.

Job Details: 02/10/2025

"Unit is torn apart on arrival inner/outer door off, while control bracket removed connector broke off from dispenser, u/i disconnected. Drain hose disconnected from sump and clamp not there. No light on control. Checked voltage at terminal and getting 5vac from l1 to neutral, 120 to ground, after disconnected to test and reconnecting, now getting 156vac l1 to neutral. Verified voltages at another outlet reading fine once disconnected/connected again back to neutral failure. Cs has an electrical issue. Once corrected we could diagnose rest of unit if assembled. As is would need a control, dispenser and clamp at minimum . Saved estimate. Denied repair, collected for service call only. Paid via check"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Stafford, CT 06076

Gary V.

Job Details: 02/10/2025

"Inspected and found controls non responsive, main acu getting proper voltage, attempted to replace electronics, however main acu was wrong part and also damaged in box, will send part back for credit and reorder and call with return date.; rqstng P&A on 1 W11565020 (Main acu)"

We serviced a

LG WASHER FL

Model WM3400CW

Near South Windsor, CT 06074

Gary V.

Job Details: 02/10/2025

"Inspected unit flooded with over suds, customer was using too much detergent and flushed unit out. No other problems detected."

We serviced a

JENNAIR RANGE

Model JDRP436HL01

Near Windsor, CT 06095

Gary V.

Job Details: 02/10/2025

"Inspected and found lf ft burner head deformed causing incomplete flame, will order part and return. Unit under 2 year warranty.; ordrng 1 W11319683 (Lf ft burner)"

We serviced a

JENNAIR REFRIGERATOR FDB

Model JBRFL36IGX10

Near Farmington, CT 06032

Andre

Job Details: 02/10/2025

Ck unit upon arrival and remove all shelf and bins and wall and flooring to install 2 damper air control assembly. Inform customer to monitor unit for the next 48 to 72

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS1

Near Avon, CT 06001

Andre

Job Details: 02/10/2025

Ck unit upon arrival and install both left and right door hinge assembly unit now operating to manufacturers specs

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ15

Near Winchester, CT 06098

Andre

Job Details: 02/10/2025

Ck unit upon arrival and found Led module out in fresh food compartment and right door gasket rip and not sealing properly submitted for Authorization parts Tentative P/A; ordrng 1 W11527432 (Led module) and 1 W10830055 (Gasket)

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Torrington, CT 06790

Andre

Job Details: 02/10/2025

Ck unit upon arrival and advance unit through cycle and monitor unit and found unit shutting down during cycle and then powering back on order control with capacitor with actuator for replacement ; ordrng 1 W11608056 (Control) and 1 W11481722 (Actuator) and 1 W11428524 (Capacitor)

We serviced a

FRIGIDAIRE REFRIGERATOR FDB

Model FG4H2272UF

Near Litchfield, CT 06778

Andre

Job Details: 02/10/2025

"Ck unit upon arrival and remove freezer door and panel and found partial frost on freezer evaporator. Order freezer cover assembly with fan motor with compressor,drier, service valve and step valve. Submitted for Authorization parts Tentative P/A; ordrng 1 5304523067 (Cover assembly) and 1 5304520946 (Compressor) and 1 53045295531 (Step valve) and 1 5303918358 (Filter drier) and 1 W11506635 (Service valve)"

We serviced a

MAYTAG RANGE

Model MFES6030RZ0

Near Bristol, CT 06010

Andre

Job Details: 02/10/2025

Ck unit upon arrival and per customer unit has a unusual smell coming from oven when in use inform customer its normal to get a smell from brand new oven when in use. Burning smell is due to factory dust and oil. Eventually over time with normal us smell will be gone

We serviced a

WHIRLPOOL RANGE

Model JDS9860AAP

Near Wolcott, CT 06716

Andre

Job Details: 02/10/2025

Ck unit upon arrival and install bake element and advance unit into cycle and monitor unit and unit is now operating to manufacturers specs

We serviced a

KENMORE DRYER GAS

Model ="110.97572601"

Near Foxborough, MA 02035

Aimee Z.

Job Details: 02/10/2025

"Found the therm fuse open, replaced and fired right upAdvised customer there might to clean vent ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT and 1 279834 COIL KIT , used 1 WP3392519 (Fuse) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Dallas, NC 28034

Ryan S.

Job Details: 02/08/2025

"Returned to install gearcase. Inner basket, cam belt agitator . Installed all parts. Ran calibration, ran high speed spin. Verified proper operation. Showed customer unit in high speed spin."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Lincolnton, NC 28092

Ryan S.

Job Details: 02/08/2025

"Customer complain lid will not unlock found drain pump harness broken went to install new harness found that stem to pressure hose on outer tub was also cracked and broken off. Ordering new outer tub and agitator. Informed customer part will be shipped to his home, check for damage avd call office to schedule return call ; ordrng 1 W11219115 (Outer tub) and 1 W11550891 (Agitator), used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRT311FZDW00

Near Mount Holly, NC 28120

Ryan S.

Job Details: 02/08/2025

Customers complained leak into ref from freezer. Found drain line blocked.found duckbill on drain line melted closed. Cut if melted part. Cleared ice and drsin clogged. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF535SWHZ07

Near Gastonia, NC 28054

Ryan S.

Job Details: 02/08/2025

"Customer clean, icemaker not working jumped icemaker twice, and icemaker never sent voltage to valve ordering new icemaker also ordering valve. Informed customer office will call when parts come in. ; ordrng 1 W11556926 (Ice maker) and 1 W11524655 (Valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Gastonia, NC 28052

Ryan S.

Job Details: 02/08/2025

"Customer complained unit wouldnt drain after running a few times. Found drain plug wasnt knocked out and just had hole poked in it. Water would drain but not fast enough , causing issue. Removed drain plug. Ran unit and unit running and drainning as designed now."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS315SDHZ08

Near Gastonia, NC 28052

Ryan S.

Job Details: 02/08/2025

"Customer complained of leak from back of refrigerator. Water was turned off , turned water on found leak was from supply waterline fitting waterline was part of customers home, not on refrigerator side . Informed customer supply Line to refrigerator needs to be replaced or repaired needs to call plumber or landlord."

We serviced a

GE WASHER TOP LOAD

Model gtw485asj4ws

Near Wrentham, MA 02093

Aimee Z.

Job Details: 02/07/2025

Found error for 25 preasure dome23 lid loc failure 31 out of balance16 control sensor sensing some thing there28 invalid option knobs27 lid open with load5 mode shiftThe washer is running through diagnostics completeMain control problemCust not repairing

We serviced a

LG RANGE

Model LDE3031ST

Near Norfolk, MA 02056

Aimee Z.

Job Details: 02/07/2025

"No error codes for control and the is power to burner .Found burner isnt always glowing red , and heating Found the burner wires good and control working Needs burner left.There b/o Cust will advise on the repair"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model ED5PHEXRT00

Near Charlotte, NC 28215

Johnny

Job Details: 02/07/2025

Installed new part. Unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDHZ03

Near Mint Hill, NC 28227

Johnny

Job Details: 02/07/2025

Installed new part to test compressor. Compressor is locked up. Checked amps and it was drawing 12 amps. Needs new compressor.; ordrng 1 W11574734 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Access valve) and 1 W11109499 (Dryer filter) and 1 W11504445 (Dryer coupler) and 1 W11504447 (Dryer coupler)

We serviced a

WHIRLPOOL DRYER

Model WED6605MW0

Near Prospect, CT 06712

Jimmy R.

Job Details: 02/07/2025

"Tested dryer and found unit heating but not drying clothes first cycle it would take customer one ore cycle to complete. Ran unit and found no error checked air flow when running and found unit not sucking out air good enough, pulled unit forward and found vent crushed in back and venting not venting properly due to blocked vent. Advised customer on getting vent cleaned. Wile running unit would thump found rollers had flat spots in them, replaced with kit and unit is now clean and running normally just customer house vent needs to be cleaned"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF555SDFZ11

Near Burlington, CT 06013

Andre

Job Details: 02/07/2025

Ck unit upon arrival and install fresh food compartment thermistor and damper control. Instruct customer to monitor unit for the next 48hrs to 72 Hrs for temperature to regulate to normal ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL

We serviced a

SAMSUNG WALL OVEN SINGLE

Model NX58H5600SS/AA

Near Northampton, MA 01053

Mike K.

Job Details: 02/07/2025

"Unit is not heating in bake, had been working more and more intermittently. Found bake igniter weak.Quoted for igniter/labor. Ran bake cycle and preheated fine.; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE715H0ES0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 02/07/2025

"Tested oven and found unit not heating up past 240 degrees and preheat taking over 30 min, removed lower pan and found element faulty and burned causing poor heating. Replaced element and heated oven to 350 degrees, unit is now heating properly ; used 1 W10779716 (ELEMENT) from stock"

We serviced a

GE REFRIGERATOR BO

Model Pfss5nfzass

Near Southington, CT 06489

Jimmy R.

Job Details: 02/07/2025

"Checked over unit and found both section not cooling at all both warm, checked compressor and found not Running. Tested voltage from main cntrl to inverter and found 120v going unit inverter but no power coming out to compressor tested other connection and 12v dc is present into inverter. Unit will need new inverter to fix will order and return ; ordrng 1 WR49X10283 (Inverter)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near East Hampton, CT 06424

Jimmy R.

Job Details: 02/07/2025

"Checked over unit due to machine leaking and found oil and water on ground tipped unit up and found Gearcase leaking out oil and seal leaking water. Unit will need new Gearcase,sheild,cam,belt and motor due to covered in oil, will order all parts and advised would call when parts are in for return visit ; ordrng 1 W11454741 (Gearcase) and 1 W10890624 (Motor) and 1 W11239857 (Belt) and 1 WPW10427633 (Sheild) and 1 W10721967 (Cam kit)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near East Hampton, CT 06424

Jimmy R.

Job Details: 02/07/2025

Installed new Gearcase and ran a calibration cycle unit went threw normally. Ran a wash and spin checking functions and unit is now working to factory specs

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Simsbury, CT 06092

Andre

Job Details: 02/07/2025

Ck unit upon arrival and remove old cook top and install new cook top and found no issue have customer inspect unit after installation and check operation and unit is operating to manufacturers specs

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