We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Charlotte, NC 28270
Jeff L.
Job Details:
08/07/2023
"Lid lock was broke in half, replaced lid lock put unit into test mode all operations are normal no fault codes. Unit ran and checked ok.Part#W11457841(Call complete); used 1 W11457841 (Lid strike) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QMW02
Near Charlotte, NC 28277
Jeff L.
Job Details:
08/07/2023
Found there was a smell of some kind of odor could not actually determine the smell. I pulled back cover off evaporator and checked lines and connections for a blow out and also looked at walls to see any signs of blowout I found nothing. The evaporator was silver and shiny as it should be. I checked fresh food side of fridge and smell barely present in there. I called whirlpool safety team and gave them my diagnosis. I spoke with (Eric). I advised customer at this time I cannot find anything on the fridge causing the smell to let it run a few days with baking soda in it as well as clean it real good and see if the smell goes away.(Call complete)
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS03
Near Charlotte, NC 28277
Jeff L.
Job Details:
08/07/2023
Replaced both parts on fridge unit cycled and called for water. Unit ran and checked ok(Call complete)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Monroe, NC 28112
Jonathan J.
Job Details:
08/07/2023
Complaint Heating Element - SP W11540964 - Special Project S17304. I replaced heater per special project instructions. I tested operation inspected for leaks no leaks found.; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Douglas, MA 01516
Amanda R.
Job Details:
08/07/2023
Frost build up in freezer like door was left open over night not closing on right side cleared ice door closing normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Thompson, CT 06277
Amanda R.
Job Details:
08/07/2023
Replaced freezer door turned ice maker on pulled water through dispenser set temps at recommended
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Bloomfield, CT 06002
Chuck M.
Job Details:
08/07/2023
Customer complaint is that dishwasher error code F9e1 remained. Inspected and found drain pump receiving voltage but impellers not spinning. Replaced drain pump and tested. Showed customer it works. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bristol, CT 06010
Ruben C.
Job Details:
08/07/2023
"Replaced motor and actuator new gearcase is making a grinding sound on initial spin then noise dies down need to reorder gearcase; rqstng P&A on 1 W11454734 (Gearcase), ordrng 1 Time (Extra time), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Charlotte, NC 28269
Robert A.
Job Details:
08/07/2023
I was a helper.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Davidson, NC 28036
Mark C.
Job Details:
08/07/2023
Installed new sprayer arm unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Davidson, NC 28036
Mark C.
Job Details:
08/07/2023
Units upper door gaskets are tearing where they seal to the mullion. Quoted 650.37. Customer is not going with the repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Cornelius, NC 28031
Mark C.
Job Details:
08/07/2023
Unit not sealing due to a deformed gasket. Heated and set gasket unit is sealing properly.
We serviced a
MAYTAG MICROWAVE
Model MMV5207AAW
Near Mooresville, NC 28117
Mark C.
Job Details:
08/07/2023
"Door handle has broken off the door. The door handle is a part of the door assembly as a whole, the door assembly is nla customer would have to replace the microwave. Contacted tpb states close out the ticket and they will submit it to the warranty company."
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Worcester, MA 01604
Chris B.
Job Details:
08/07/2023
Complaint that the light is not working properly. Found light wont turn off. Will order parts for a return visit. Call customer at tel. 508-887-3925 when on your way. ; ordrng 1 W11544456 (Control Board) and 1 W10918931 (Control Touch Panel)
We serviced a
SPEEDQUEEN WASHER
Model AFNE9BSP116TW13
Near Northampton, MA 01062
Mike K.
Job Details:
08/07/2023
Unit is leaking from drain hose. Quoted for labor/part accepted. Was not able to make call for second appliance before leaving customer. Payment for this call collected on first 395545.Office to contact customer when part comes in to schedule return; ordrng 1 803976 (Drain hose)
We serviced a
ELECTROLUX DRYER
Model EFME527UIW1
Near West Springfield, MA 01089
Mike K.
Job Details:
08/07/2023
Replaced belt and tested in timed dry heating and tumbling properly.
We serviced a
FRIGIDAIRE DRYER
Model AEQ6000ES2
Near Southwick, MA 01077
Mike K.
Job Details:
08/07/2023
No mod/ser tag but listed in call. Getting repetitive e68 (stuck key)error code and dryness selection button not responding. Will need a new u/I.; ordrng 1 134557201NH (Control)
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
08/07/2023
"Installed new parts ran test 51,52, all checks ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Marlborough, CT 06447
Jeremy B.
Job Details:
08/07/2023
Ice stopped dispersing again. Found freezer door warped and not pushing in the door switch all the way. Was able to adjust switch but needs new freezer door. ; rqstng P&A on 1 LW10918659 (Freezer door SS)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Marlborough, CT 06447
Jeremy B.
Job Details:
08/07/2023
Dryer making loud noise. Found worn roller wheel. Installed repair kit and tested all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Andover, CT 06232
Jeremy B.
Job Details:
08/07/2023
"Washer not completing cycle. Found basket speed sensor fault. Ran self test and lid unlocked while spinning. Replaced actuator and ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11038689 VALVE , used 1 W10913953 (ACTUATOR) from stock"
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Longmeadow, MA 01106
Roger R.
Job Details:
08/07/2023
Installed new user interface for left side small oven due to unit unresponsive on the left oven. Unit working correctly now.
We serviced a
LG REFRIGERATOR
Model LFX25978ST/01
Near Enfield, CT 06082
Gary V.
Job Details:
08/07/2023
"Inspected and found compressor shutting down on overload, unit needs sealed system repair and compressor shows nla."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Millbury, MA 01527
Angel R.
Job Details:
08/04/2023
"Installed cover,tested ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Charlotte, NC 28214
Robert A.
Job Details:
08/04/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION and 1 WPW10427633 SHIELD
We serviced a
SAMSUNG WASHER
Model WF45H6300AWA201
Near Enfield, CT 06082
Gary V.
Job Details:
08/04/2023
Complaint unit shutting down after tumbling initially. Cycled unit thru multiple tests and cycles. Unit not acting up or faulting in any way right now. Quoted for tub vibration sensor which is a known issue. He will call.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Enfield, CT 06082
Gary V.
Job Details:
08/04/2023
"Installed new acu and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC"
We serviced a
SAMSUNG DRYER
Model DVE45R6100C/A3
Near Monson, MA 01057
Mike K.
Job Details:
08/04/2023
"Unit getting almost immediate hc error code. Found thermistor reading 93 ohm, supposed to be 10k at room temp; ordrng 1 DC32-00007A (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Plymouth, CT 06782
Jimmy R.
Job Details:
08/04/2023
"Checked over unit and found freezer door gasket not sealing due to gasket falling out of door, checked gasket and found gasket not holding well making it fall out, added silicone to gasket to keep it in place pushed gasket in to hold and sealed around cabinet to stop warm air from getting in. Checked fridge door seal and also added silicone around cabinet due to big gap to stop warm air from getting in. Checked over all other operations and unit is cooling doors are now sealing and all functions are working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS02
Near Mansfield, CT 06250
Jeremy B.
Job Details:
08/04/2023
Installed new cam and doors all checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
08/04/2023
Customer concerned with noise. Verified all sounds normal. Explained that this is a variable speed compressor and runs more then other compressors.
We serviced a
WHIRLPOOL WASHER
Model WTW5550XW0
Near Paxton, MA 01612
Chris B.
Job Details:
08/04/2023
Complaint that the units lid lock is no working properly. Quoted parts and labor and replaced part with TS W10404050. Ran two diagnostic cycles and unit working normal. 1yr warranty on parts and 30 days in labor.; used 1 W10404050 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Thomaston, CT 06787
Jimmy R.
Job Details:
08/04/2023
"Installed new user interface, gasket and replaced thermistor checked temps and unit is now adjusting to temps advised customer to give 24 hrs so temps can regulate. All functions now working to specs ; used 1 W10316760 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Enfield, CT 06082
Gary V.
Job Details:
08/04/2023
"Inspected and found main acu no longer sending voltage for spin and actuator not shifting, will order parts and return.; ordrng 1 W11411581 (Main acu)"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Vernon, CT 06066
Chuck M.
Job Details:
08/04/2023
Customer says dryer is under warranty. Said POP is 11/11/22. Customer could not find proper receipt. Customer Will get paperwork in order and call back. No diagnostics done. No service fee collected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middletown, CT 06457
Jeremy B.
Job Details:
08/04/2023
Installed new fan and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Middletown, CT 06457
Jeremy B.
Job Details:
08/04/2023
Food was freezing in fresh food section customer lowered temp and now fox not as cold as it should be. Checked frost on evap and found weak frost pattern. Needs new compressor. ; ordrng 1 W11582579 (Compressor) and 1 Xtratime (Xtra time) and 1 W11666427 (Control box) and 1 W10861519 (Frame)
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
08/04/2023
Customer complained of no heat. Unit is in 5 year initial warranty. Found proper voltage . Found element open short. Replaced element from ts. Read and unit now heating and heater cycling properly. Verified proper operation. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Gastonia, NC 28056
Ryan S.
Job Details:
08/04/2023
Customer complained unit wont work. Upon arrival found unit had issue with fill. Found pressure line had came off board side due to line being too loose. Was able to cut old line and reinstall pressure line. Ran unit and all functions working properly. Ran normal wash and unit filled and started washing. Verified proper operation.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Gastonia, NC 28056
Ryan S.
Job Details:
08/04/2023
"Returned to install door and parts. Installed door and reassembled unit, verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300EBS01
Near Manchester, CT 06040
Chuck M.
Job Details:
08/04/2023
Customer complaint is that mullion came out of slot and freezer light was out. Replaced mullion and light. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Cheshire, CT 06410
Jimmy R.
Job Details:
08/04/2023
"Tested unit and ran diagnostics found errors F0e3 over loaded,f2e1 stuck key found console not responding when selecting cycles, replaced console and ran manic error thew a test cycle. Checked operations and found unit off balance due to not level, adjusted legs and leveled unit ran machine with clothes and found drain line not pumping strong checked drain hose and found clogged up at connection removed drain and swapped out ran water thew a restated unit. Washer now draining and all operations working to specs"
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Holden, MA 01520
Chris B.
Job Details:
08/04/2023
Complaint that the center vent grilles paint is chipping from underneath and where the paint is unglued is rusting out. Mentioned to the customer that its considered cosmetic and quoted parts and labor. Customer will contact Whirlpool again on this issue for further help.
We serviced a
WHIRLPOOL DISHWASHER
Model GU1200XTKS0
Near Manchester, CT 06040
Chuck M.
Job Details:
08/04/2023
Customer complaint is that dishwasher was smoking and making a clicking noise. Inspected and found control and control panel burnt. Parts are NLA.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28210
Robert A.
Job Details:
08/04/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Mooresville, NC 28117
Mark C.
Job Details:
08/04/2023
Unit will not shut off due to a sticking relay.; ordrng 1 W11552018 (Control) and 1 W11545871 (Transformer)
We serviced a
MAYTAG LAUNDRY CENTER
Model WTW4955HW1
Near Worcester, MA 01602
Chris B.
Job Details:
08/04/2023
Complaint that the unit is not cycling through correctly. Found bad actuator not reading tachometer. Replaced part and unit running normal. Ran two diagnostic cycles and unit working normal.; used 1 WPW10006355 () from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHB05
Near Rock Hill, SC 29732
Mitch H.
Job Details:
08/04/2023
Checked and found compressor running and operating properly but evaporator fan not working. Has power but not running. Checked control to ensure it was updated version. Ordering evaporator fan motor and harness.; ordrng 1 WP2315549 (Evaporator fan motor) and 1 W11650659 (Evaporator/defrost harness assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Rock Hill, SC 29732
Mitch H.
Job Details:
08/04/2023
"Checked and found buzzing noise coming from evaporator fan. New fan making noise when it starts, goes away as fan reaches speed. Reordering fan motor and ordering shroud.; ordrng 1 67006424 (Evaporator fan shroud) and 1 W11661931 (Evaporator fan)"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Belmont, NC 28012
Ryan S.
Job Details:
08/04/2023
"Customer complained of f2e2 error. Tried to secure harness on Ui and issue still resent, ordering control and UI panel , customer out of town next week so scheduled for 8-14-23 pm. ; ordrng 1 W11413566 (Ui control panel) and 1 W11525996 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
08/04/2023
Installed new dual valve and water still flowing slow. Will order the other valve. ; ordrng 1 W11312191 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Enfield, CT 06082
Gary V.
Job Details:
08/04/2023
Inspected and found bin full of ice and auger motor turning to dispense ice properly. Cycled ice dispenser multiple times and tested fine at this time.
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW3
Near Springfield, MA 01108
Roger R.
Job Details:
08/04/2023
Model and serial number attached.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB09
Near Worcester, MA 01602
Chris B.
Job Details:
08/04/2023
Complaint that the unit is not cooling properly. Found frost pattern issues and only present behind the foam panel and not to the ends of the evaporator coils. Found in the evaporator side do to fresh food section not reaching temp. Sealed system needs work. Will order parts for a return visit. ****R-600a refrigerant.****; ordrng 1 W11582592 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer Kit) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Enfield, CT 06082
Gary V.
Job Details:
08/04/2023
"860-394-5156, call this number Neal. Sr#7737021592, techline. Inspected and found ice chunks hanging up in dispenser flapper and ice bridging in ice maker causing ice to dispense clumped together. Spoke with techline and they advised installing pressure regulator on feed line to ice maker. ; ordrng 1 W10786952 (Pressure regulator)"
We serviced a
WHIRLPOOL OVEN
Model WFE770H0FZ1
Near Granby, CT 06090
Gary V.
Job Details:
08/04/2023
"Inspected and found open bake element and replaced, cycled to temp , tested fine.; used 1 W10779716 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Windsor, CT 06095
Gary V.
Job Details:
08/04/2023
"Inspected and found suspension rods worn out, will submit estimate and call.; rqstng P&A on 1 W11130362 (Suspension rod kit)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Douglas, MA 01516
Aimee Z.
Job Details:
08/04/2023
Found f7e4F6e3F7e9J1 to j2 120 noise coming from bottom clicking found needed new sliderFilled with wet towels and spun out; dspstn on spec-tagged invntry: 1 W10734521 SLIDER
We serviced a
WHIRLPOOL DRYER
Model WED5500XW0
Near Douglas, MA 01516
Aimee Z.
Job Details:
08/04/2023
Installed new door switch and tested Also cleaned lint out and advised Cust to clean house vent; dspstn on spec-tagged invntry: 1 661570V BELT and 1 WPW10569603 DOOR SWITCH
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Douglas, MA 01516
Aimee Z.
Job Details:
08/04/2023
Found fridge leaning forward cause freezer to pop open when close the fridge door. Put a tilt on fridge which prevented top freezer piping open. Also Cust is ove loading freezer no air flow.Tested completely
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Worcester, MA 01604
Chris B.
Job Details:
08/04/2023
Complaint that the unit is not washing correctly. Found bad capacitor. Replaced part and unit running normal. Did two diagnostic cycles and unit working normal. TS W11395618.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL RANGE
Model KODE900HSS00
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
08/04/2023
Oven giving communication error F6E4 screen goes blank and customer has to reset breaker. Needs new control and panel. ; rqstng P&A on 1 W11294388 (Control) and 1 W11399172 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Lexington, NC 27295
Vincent O.
Job Details:
08/04/2023
Found heater not working causing drying issues. Order and replace heater and control. ; ordrng 1 W10518394 (heater) and 1 W10906426 (cntrl-elec)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Salisbury, NC 28147
Vincent O.
Job Details:
08/04/2023
Found unit will not shut off. Continuously runs. Replaced timer. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10857612 TIMER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Salisbury, NC 28144
Vincent O.
Job Details:
08/04/2023
Installed new freezer gasket. Verified proper seal. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WTW5057LW0
Near Salisbury, NC 28146
Vincent O.
Job Details:
08/04/2023
Installed new gearcase and drive assembly. Tested and verified proper operation. All functions check ok. No abnormal noise. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11449840 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Charlotte, NC 28269
Vincent O.
Job Details:
08/04/2023
"Found evap completely frozen over causing no cool condition. Unit will need harness and thermistor replaced. Collecting trip charge only at this time as customer would like to try for authorization. Will move forward if authorization not given. ; ordrng 1 W11545823 (Harness), used 1 WPW10384183 (THERMISTOR) from stock"
We serviced a
GE WASHER
Model GTW460ASJ9WW
Near Charlotte, NC 28269
Vincent O.
Job Details:
08/04/2023
Unable to verify complaint at this time. Tub is not loose. Movement of tub is normal. Customer complaint is that unit would fill and not go any further. Unit is working properly at this time. Possibly had auto soak function activated. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW3
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
08/04/2023
"Customers complaint is washer not completing cycle. Cloths come out wet. Ran diag found basket speed sensor fault. Replaced actuator and ran calibration then self test. Made sure washer is level. All checks ok. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR , used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Mooresville, NC 28115
Mark C.
Job Details:
08/04/2023
Unit has a burnt through bake element. Replaced element unit is fully operational.; ordrng 1 W11182108 (Element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Cornelius, NC 28031
Mark C.
Job Details:
08/04/2023
Installed new shelf.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Worcester, MA 01609
Chris B.
Job Details:
08/04/2023
Complaint that the unit is not responding correctly. Found bad control panel and UI. Found heavy rodent infestation and chewed drain hose that lead to leaking on entire floor. Mentioned to the customer that rodent issues are not covered in the warranty. Purchase date 09/19/2022.
We serviced a
WHIRLPOOL WALL OVEN
Model WOS31ES0JS01
Near East Hartford, CT 06108
Chuck M.
Job Details:
08/04/2023
Installed door glass and badge. Checked ok.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Torrington, CT 06790
Ruben C.
Job Details:
08/04/2023
7737023051 called techline unit has more issue then just control control Is definitely faulty but unit also needs harness cust wants refund minus service
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Windsor, CT 06095
Gary V.
Job Details:
08/04/2023
"Installed new pump and ui board, cycled and tested fine."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Rock Hill, SC 29730
Mitch H.
Job Details:
08/04/2023
"Checked and found that screw holding rotor had come loose. Removed screw, applied locktite, reinstalled and tightened securely. Ran DLMS calibration. Ran component tests for agitate and spin, all good. No unusual noises. Washer operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Rock Hill, SC 29730
Mitch H.
Job Details:
08/04/2023
"Replaced filter housing and reservoir. Entered diagnostics, ran tests 44 and 45, for ice maker harvest and fill valve test. Both operating properly. Tested dispenser, water being dispensed correctly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near East Hartford, CT 06108
Chuck M.
Job Details:
08/04/2023
Customer complaint is that dishwasher middle rack does not slide in and out properly. Inspected and found front right wheel on adjuster no inside track. Corrected and tested. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Hartford, CT 06114
Chuck M.
Job Details:
08/04/2023
Customer complaint is that washer does not start a cycle. Plugged in washer and drain pump started. Attempted diagnostics multiple times. Error code F9e1 flashing. Unplugged and the was able to run diagnostics. Found drain circuit stuck closed. Ordered control. ; ordrng 1 W11513246 (Control)
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Hartford, CT 06105
Chuck M.
Job Details:
08/04/2023
Customer complaint is that left front burner is intermittent. Inspected and found burner cap is worn in some areas for spark. Quoted customer for P&L. Customer will buy and install parts themselves.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Bloomfield, CT 06002
Chuck M.
Job Details:
08/04/2023
Installed door and badge. Checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Charlotte, NC 28269
Vincent O.
Job Details:
08/04/2023
Installed new compressor and control. Pulled vacuum and checked for leaks. Recharged system 64g r600. Checked and verified proper cooling. All functions check ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DWH0
Near Longmeadow, MA 01106
Roger R.
Job Details:
08/04/2023
Found unit getting cold water from tap. Also wash arms were partially restricted and not allowing proper water flow. Recommend having water temperature checked and adjusted as necessary. Cleared wash arms and pumping well with good spray pattern. Also found pump stopping building pressure after a few minutes. $229 for new sump assembly and $239 labor charge. ; dspstn on spec-tagged invntry: 1 WPW10455261 MOTOR/SUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Cheshire, CT 06410
Jimmy R.
Job Details:
08/04/2023
Removed old compressor and brazed in new filled unit with 3.7 oz 134 a and checked frost pattern. Found unit is now frosting properly and all operations working to specs
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Fort Mill, SC 29715
Mitch H.
Job Details:
08/04/2023
"Removed outer doors, removed old hinges, replaced hinges. Reassembled, tested, door opening and closing correctly. Dishwasher operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Fort Mill, SC 29708
Mitch H.
Job Details:
08/04/2023
"Checked and found washer would not power on. Found outlet had no power, GFI on opposite wall tripped. Reset GFI, washer now powering on and operating properly. Collected for service call on card."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Fort Mill, SC 29708
Mitch H.
Job Details:
08/04/2023
Tested and ran diagnostics. Found noise coming from FF evaporator fan. Ordering evaporator cover assembly.; ordrng 1 W11610999 (Evaporator cover assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tega Cay, SC 29708
Mitch H.
Job Details:
08/04/2023
"Removed old wash basket, installed new. Reassembled washer, ran calibration. Tested, washer operating properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28209
Robert A.
Job Details:
08/04/2023
"The unit is a DW not a washing machine. I got the POP and the M/S #, the unit is in warranty. The cx complaint is that the units UI console button work intermittently, specifically the cycle selection buttons. I found all button work fine except tough and normal. I found no error codes and ran a service cycle. All components passed with no issues. The unit needs a new UI console to resolve the issue . Im ordering the parts for the return visit.; ordrng 1 W11622490 (UI console)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Charlotte, NC 28209
Robert A.
Job Details:
08/04/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. The unit tumbles and has good airflow, however there is no heat being produced. I checked the terminal block and there on only 82v across L1 & L2. I checked the wall outlet and it was the same. I wiggled the cord head at the wall outlet and 243v appeared and the unit began to heat. The unit is good, the wall outlet has a bad connection. The cx need an electrician to resolve the issue."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, NC 28205
Robert A.
Job Details:
08/04/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Indian Trail, NC 28079
Jeff L.
Job Details:
08/04/2023
Replaced water valve unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28262
Robert A.
Job Details:
08/04/2023
"Cx complaint that the unit had a sudden loss of power showing the message on the screen again with no power outages occurring at the home recently. I inspected the unit to confirm the complaint. I found no error codes and heated the oven as well as used the MW. Both worked with no issues. I called techline to document the situation. After I got off the phone I realized through the notes that on the last visit the control board was not replaced, just the UI console. Im ordering a new control board to resolve the issue.Sr7737018523; ordrng 1 W11261167 (Control board)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Matthews, NC 28104
Jeff L.
Job Details:
08/04/2023
"Put unit into diagnostics out of balance fault code was present. Cleared out fault code. Reset unit and tested In drain/spin mode all operations are normal. I also inspected suspension rods and they are in good shape. Appears that the unit is getting out of balance because of load shifting. I advised customer that if it gets to banging you must stop the machine and redistribute the load per owners manual.I also advise that small loads will cause it more than large loads,Its the way machine is made.(Call complete)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD612ESS00
Near Matthews, NC 28104
Jeff L.
Job Details:
08/04/2023
Replaced ice maker unit cycled and called for water and mold has water now. Unit ran and checked ok(Call complete)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Matthews, NC 28104
Jeff L.
Job Details:
08/04/2023
Ice maker is not cycling found bad module also the water valve is directly tied to ice maker so replacing it for complete repair on issue. Ice maker is on national back order will call customer when parts come.Part#W11658802Part#W11482383; ordrng 1 W11658802 (Ice maker) and 1 W11482383 (Water valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Weddington, NC 28104
Jeff L.
Job Details:
08/04/2023
SR# 7737019038Spoke with (joe)I missed this one after replacing water valve and reservoir the noise was still present. I then bypassed the John guess fitting going into door and the noise went away. Put fitting back together and noise returned. Spoke with Joe at tech support he advised me to replace door. Told customer door would come to her and to check for damages and call office for repair when part comes inPart#W11482382; ordrng 1 W11405209 (Left fridge door (stainless ))
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Monroe, NC 28110
Jeff L.
Job Details:
08/04/2023
Found washer unplugged. Customer says unit is cutting on and off by itself no leds are on. The machine is continuously running the pump motor and it will not stop without unplugging unit. I cannot put the unit into diagnostics because of this. At this time Im going to ordering the controls.Part# W11578565; ordrng 1 W11603810 (Control and UI)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS04
Near Waxhaw, NC 28173
Jeff L.
Job Details:
08/04/2023
Found reservoir froze up and not allowing water thru door. Per whirlpool service bulletin replace the control board and fan motor to speed up fan speed. Whats happening is the tank is freezing up and when it goes into defrost it will work for a little bit then stop again. The ice maker is cycling but not getting water ordering valves to resolve that issue . Advised customer office will call when parts come in.; ordrng 1 W11512399 (Water valve) and 1 WPW10341320 (Dual water valve) and 1 W11620204 (Control board) and 1 W11608966 (FF evap motor)
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waxhaw, NC 28173
Jeff L.
Job Details:
08/04/2023
Leveled machine and cleaned cold water valve screen out from all the debris in it not allowing good water pressure into tub. Ran unit thru service mode not fault codes present. Ran unit on normal wash unit ran and checked ok. (Call complete)