We serviced a
GENERAL ELECTRIC DISHWASHER
Model GSD2100V70WW
Near Ware, MA 01082
Chris B.
Job Details:
12/24/2024
Complaint that the dishwasher is not washing properly. Found it turns from fill to drain and fill to drain again. Found solenoid hot to the touch and would get stuck on drain. Will order parts for approval. ; rqstng P&A on 1 WD21X479 (Switch Flood) and 1 WD21X33640 (Timer) and 1 WD21X10268 (Solenoid) and 1 WD1X1316 (Pin Solenoid) and 1 WD34X11846 (Panel) and 1 WD16X10012 (Cam Timer) and 2 WD02X10218 (Screw)s and 3 WD02X10106 (Screw)s and 4 Screwss
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Torrington, CT 06790
Ruben C.
Job Details:
12/24/2024
Checked unit found motor is shutting down on internal overload with a heavy load ordering main motor and blower wheel; rqstng P&A on 1 W11105178 (Motor) and 1 WP697772 (Blower)
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Waterbury, CT 06708
Jimmy R.
Job Details:
12/24/2024
"Checked over unit and found dryer not powering up checked control and found green light on and also light on console, reset control and unit is now powering up."
We serviced a
SAMSUNG WASHER
Model WA50T5300AC/US
Near Attleboro, MA 02703
Aimee Z.
Job Details:
12/24/2024
"Found needs new suspension rods; rqstng P&A on 4 DC97-16350U (Suspension rods)s, states that autho needed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Southington, CT 06479
Jimmy R.
Job Details:
12/24/2024
"Ran microwave and found when unit would run it would start making a loud buzzing and then electrical smell, checked magnetron and found it making the noise and causing the smell found magnets cracked on inside and also diode bad and burnt from magnetron failure. Unit will need new magnetron and diode quoted customer they will replace unit with new"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fort Mill, SC 29707
Brandon
Job Details:
12/24/2024
Complaint unit is building up ice on door. Found that customer had left freezer door open causing condensation to freeze on door. Unit was working properly on arrival. No repairs needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW04
Near South Hadley, MA 01075
Mike K.
Job Details:
12/24/2024
"Light in freezer is not coming on. Verified switch operation and found 120vac to light, ordering led light.; ordrng 1 W11602886 (Led bulb)"
We serviced a
GENERAL ELECTRIC MICROWAVE
Model RVM5160DH8WW
Near Brimfield, MA 01010
Chris B.
Job Details:
12/24/2024
Complaint that the microwave has a smell and it gave out loud pop sound. Found bad fuse power supply board. Will order parts for approval.; rqstng P&A on 1 WB02X35509 (Power Supply) and 1 WB27X10928 (Fuse) and 1 WB27X35672 (Fuse ASM) and 1 WB27X35382 (Diode)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
12/24/2024
Found there was a service pointer on this model for lights that pays for light and labor.Took photo of service pointer And called the office spoke to Nicole parts and labor covered ; ordrng 4 W11632139 (Led kits)s
We serviced a
SAMSUNG WASHER
Model WF45R6300AV/US
Near Walpole, MA 02081
Aimee Z.
Job Details:
12/24/2024
Found the front left counter weight Brocken .And has noisy bearing Needs new motor full tub jobNeeds 2 men and extra time; rqstng P&A on 1 DC97-21466A (Front tub) and 1 DC97-21594C (Rear tub) and 2 DC61-00201A (Tub nut)s and 2 6011-004782 (Bolts)s and 1 DC97-21456A (Spin basket) and 2 DC97-02412A (Bolt counter weight)s and 2 DC67-00999A (Counter weight)s
We serviced a
MAYTAG DRYER GAS
Model MGDC215EW1
Near Sharon, MA 02067
Aimee Z.
Job Details:
12/24/2024
Found the mtr tripping out on the over load .Needs new motor Cust buying new
We serviced a
GE WALL OVEN
Model JS630SF4SS
Near Springfield, MA 01109
Mike K.
Job Details:
12/24/2024
"Replaced cooling fan and ran bake cycle. Preheated to 350 fine. Good air flow out front of vent assy. All burners tested fine, broil working properly."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/24/2024
Installed all new parts and secured unit to stop from falling forward. Ran a wash cycle and unit is washing and working to specs
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Lincolnton, NC 28092
Ryan S.
Job Details:
12/24/2024
"Customers complained unit wont start again. Was here 11-20-24 replaced thermal fuse, fuse issue again. Checked heater blower and eve hood. Issue is exhaust. Called Randy, said to charge trip fee. Informed customer if issue happens again warranty void. Collected trip fee. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Matthews, NC 28105
Caleb
Job Details:
12/24/2024
"Replaced harness, unit drains."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM05
Near Gastonia, NC 28052
Mitch H.
Job Details:
12/24/2024
Installed new fill tube. Reinstalled and cycled ice maker. Completed cycle and filled properly with no drips or leaks.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ4
Near Gastonia, NC 28054
Mitch H.
Job Details:
12/24/2024
"Checked and found range only has one leg of power, 113V, incoming. Cord is run through a board behind range to plug. Could not access plug. Found that if cord is moved unit gets 240V. Customer has an issue with outlet. Advised customer that he needs to have outlet checked and possibly replaced. Range checked good."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW06
Near Denver, NC 28037
Ryan S.
Job Details:
12/24/2024
"Customer complained unit not cooling, found compressor overloading. Start /relay not issue, needs new compressor. Ordering compressor and drier and process tube. Also 2xtimeframe informed customer office will call when parts come in..; ordrng 1 W11547313 (Compressor) and 1 W11504420 (Lokring 1) and 1 W11504431 (Lokring 2) and 1 W11506622 (Lokring 3) and 1 W11506635 (Process tube) and 1 W11109499 (Filter drier) and 1 W11506623 (Lokring drier 1) and 1 W11504448 (Lokring drier 2) and 1 2xtimeframe (2xtimeframe)"
We serviced a
SAMSUNG DRYER
Model DV48J7770EP
Near Matthews, NC 28105
Clinton
Job Details:
12/24/2024
Replaced roller from truck stock parts u it is no longer making unusual noises; used 1 DC97-16782A (DRUM SUPPORT) from stock
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ10
Near Charlotte, NC 28202
Clinton
Job Details:
12/24/2024
Installed mag tub transformer and diode and capacitor. Unit was down in a storage and the maintenance fee was not on site couldnt test unit unit; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28262
Clinton
Job Details:
12/24/2024
Replaced control board on unit relay stuck. After repair ran diagnostics test unit operation normal no issues no errors
We serviced a
WHIRLPOOL DRYER
Model WED6605MC0
Near Charlotte, NC 28262
Clinton
Job Details:
12/24/2024
On arrival customer stated the dryer has never heated when they purchased and that running a normal cycle the unit shuts off after two minutes any other cycle will run. For the duration. While entering diagnostic for errors found that the screen go black but still can hit the buttons and it appears to think its still diagnostic done this multiple times. Unit will need new control and ui. Possibly thermal or element additionally. ; ordrng 1 WP8557403 (Inlet thermistor) and 1 W11603840 (Ui) and 1 W11685960 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Charlotte, NC 28205
Clinton
Job Details:
12/24/2024
Installed new plug unit working properly ; dspstn on spec-tagged invntry: 1 PT400 RANGE CORD 4' 4 WIRE
We serviced a
MAYTAG DRYER
Model MDET236AYW
Near Belmont, NC 28012
Mitch H.
Job Details:
12/24/2024
"Checked dryer, heating element and hi-limit all good. Started dryer, heating and cycling properly. Customer had dryer disconnected from vent on arrival. Good airflow from dryer itself. Advised customer that he needs to ensure vent is clear and has good airflow. Dryer operating properly."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Charlotte, NC 28278
Mitch H.
Job Details:
12/24/2024
"Checked and found that in addition to F2E1 error it also has F9E0 miswire error. Called tech line spoke to Jake SR# 7740600288, advised him of issue and what parts were replaced in July. He contacted engineering, said miswire error is likely caused by control, said to replace both user interface and control again. Ordering control. Will install all parts on return.; ordrng 1 W11685628 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS02
Near Charlotte, NC 28278
Mitch H.
Job Details:
12/24/2024
"Tested and entered diagnostics. No stored error codes. Checked and made sure control was programmed for correct model. Ordering ACU. Advised customer, per service pointer W11437808, that oven needs to be connected to WiFi to receive over the air updates. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11261167 (ACU)"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Rock Hill, SC 29732
Mitch H.
Job Details:
12/24/2024
Removed ice maker and fill chute. Installed extension kit. Reinstalled chute and ice maker. Cycled ice maker and checked fill. Filled properly with no leaks or drips.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Concord, NC 28027
Johnny
Job Details:
12/24/2024
"Installed new part. Ran calibration cycle, ran service cycle, working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Monroe, NC 28110
Jonathan J.
Job Details:
12/24/2024
"Complaint takes 2 to 3 times to dry a load of laundry. I found dryer vent is restricted external vent. Or customer is overloading dryer combination of potentially both. I found dryer is heating and cycling properly. I did find that external vent temperature with hose disconnected a cycling at 162? to 108? with hose connected temperatures are259? to 140? vent cycle temperatures. Indicating restricted vent. as of right now, dryer is heating and cycling normal."
We serviced a
WHIIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Charlotte, NC 28277
Brandon
Job Details:
12/24/2024
Complaint unit is not powering on. Checked voltage at junction box under unit and found 46 v were present. Customer needs proper voltage for unit to work properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM04
Near Denver, NC 28037
Ryan S.
Job Details:
12/24/2024
"Customer complain, icemaker not working ice pumping up found filled tube is damaged and too short, ordering icemaker field kit from service pointer W11751425, inform customer Office will call when parts come in. ; ordrng 1 W11729596 (Ice maker kit)"
We serviced a
LG WASHER
Model WM4000HBA
Near Mooresville, NC 28117
Ryan S.
Job Details:
12/24/2024
Return to install new dispenser cleaned out hoses brand unit is now not leaking and running as designed verified proper.
We serviced a
JENN-AIR RANGE
Model JDS9860AAP
Near Wingate, NC 28174
Jonathan J.
Job Details:
12/24/2024
"Complaint oven keeps turning itself off convection fan is noisy downdraft is noisy cooktop will not ignite have to use lighter I found spark ignitor failed I found switch harness is corroded I found d main control is over heating during bake cycle and failing unit will need aux relay harness main control and spark module to repair also needs fans, both cooling fans and convection fan and downdraft fan motors as all three are very noisy. Also will need igniters/burner assemblies on all on cooktop as it does not want to ignite fuel on gas cooktop. Was able to get spark module to work temporarily."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/24/2024
"Previous tech installed main control and tried to test drain pump prior to replacing drain pump per customer. I found control whenever lid latches activated. Drain pump immediately comes on in it. Control is defective. Will need new control to fix. everything else looks appropriate as of right now, also ordering user interface as previous technician stated he was going to replace user interface to customer.; ordrng 1 W11543994 (Control) and 1 W11478524 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO36FMX01
Near West Hartford, CT 06107
Ruben C.
Job Details:
12/24/2024
Left parts with cust to install on next trip ordering helper to pull unit out to get to parts using parts on next visit; dspstn on spec-tagged invntry: 1 W10124096 CONDENSOR MOTOR KIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Windsor, CT 06095
Jorden
Job Details:
12/24/2024
"Arrived and spoke with tech support, we verified heater receiving 120v and ice maker rotating properly. Checked fill valve and verified water getting to ice maker. Verified ice bin level test good and ice box fan operational. Tech support deemed that if theres any temperature issue to order control. Ordering control so in the mean time customer can monitor temp inside unit. SR # from tech support listed below. SR #774060096; rqstng P&A on 1 W11224256 (cntrl-elec), states that autho needed"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2868TF2
Near Lancaster, SC 29720
Jonathan J.
Job Details:
12/24/2024
"I replaced filter head assembly, tested operations no further issues found everything is working properly"
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Heath Springs, SC 29058
Jonathan J.
Job Details:
12/24/2024
Complaint f6e2 check vent error displays all the time long dry times as well. I found error code code f2e2 hmi disconnected error only fault code in history upon arrival. I cleared code. I replaced main control and user interface tested operations helped customer pair unit to their Wi-Fi and update dryer. No further issues found with unit today.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kershaw, SC 29067
Jonathan J.
Job Details:
12/24/2024
F3e1 original control had black plastics coming out of it. I replaced control performed a control board calibration procedure tested operations no further issues found.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Kershaw, SC 29067
Jonathan J.
Job Details:
12/24/2024
Complaint oven display is not displaying properly and keeps throwing error codes throughout the day and night. I found error codes F6e1 f3e0 f6e4 I replaced main control tested operations. Everything is now working properly. Also replace thermistor preheated oven with no further issues found.; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Mooresville, NC 28115
Ryan S.
Job Details:
12/24/2024
"Complained freezer not getting as cold as it used to ice cream melting . check compressor was running, open freezer and checked evaporator found almost no frost pattern needs new compressor, ordering compressor filter dryer and process tube. Also putting in for 2X timeframe. Inform customer office will call when parts come in.; ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Filter drier) and 1 W11506635 (Process tube) and 1 2xtimeframe (2xtimeframe)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Kannapolis, NC 28083
Johnny
Job Details:
12/24/2024
"Unit giving E2 error code for icemaker. Tested heater and motor, motor has lost home position and no longer operating. Need to replace icemaker; ordrng 1 W11658802 (Icemaker)"
We serviced a
WHIRLPOOL DRYER
Model WGD8620HW4
Near Salisbury, NC 28147
Johnny
Job Details:
12/24/2024
Replaced broken door switch and tested unit. Unit operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Salisbury, NC 28144
Johnny
Job Details:
12/24/2024
"Called in house tech support to get part number, however it was not the correct part. It was too short to reach icemaker, need the longer tube, ordering correct part and sending back incorrect part,; ordrng 1 WPW10496649 (Fill tube)"
We serviced a
MAYTAG WASHER
Model MVWB835DC
Near Salisbury, NC 28144
Johnny
Job Details:
12/24/2024
Spin basket seized to gearcase cannot remove without damaging splines ; ordrng 1 W11161993 (Tub ring) and 1 W11393685 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Dallas, NC 28034
Ryan S.
Job Details:
12/24/2024
Complained you are panel not coming on when door is closed. Found refrigerator and freezer door switches are working. When pressing freezer door switch by hand UI will come on and light will go off. Found freezer door is warped so that is not pressing in freezer door. Switch enough to turn on UI panel ordering new freezer door and inform customer door will be shipped to home. Give office call after checking package for damage.; ordrng 1 LW11258441 (Freezer door)
We serviced a
MAYTAG REFRIGERATOR
Model MSD2652KES
Near Charlotte, NC 28277
Brandon
Job Details:
12/24/2024
Replaced valve on arrival and tested unit for leaks. No leaks detected. No other issues found.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, NC 28277
Brandon
Job Details:
12/24/2024
Complaint water is not draining out of fabric softener dispenser. Tested valve and found that water would sit in fabric softener tray. Ordering dispenser tray for repair. Please let customer know when we can return.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near Matthews, NC 28105
Caleb
Job Details:
12/24/2024
"Replaced harness ordered by last technician, unit tests fine."
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Charlotte, NC 28205
Caleb
Job Details:
12/24/2024
Adjusted burner per service pointer. Unit tests fine.
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Charlotte, NC 28209
Clinton
Job Details:
12/24/2024
Outlet had no voltage reset gfi power came back on.
We serviced a
KITCHENAID WALL OVEN
Model KOED530PSS00
Near Matthews, NC 28104
Brandon
Job Details:
12/24/2024
Complaint unit has f2 e 1 error code. Switched out touch panel on arrival and tested unit. Unit tested properly.
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ
Near Indian Trail, NC 28079
Brandon
Job Details:
12/24/2024
Complaint front two burners arent working correctly. On arrival I found that left front burner wasnt coming on properly along with front right burner. Replaced all parts sent with me and tested unit. Unit worked as designed after installation. No other issues found.
We serviced a
KITCHENAID M/W OTR
Model KMHS120KPS01
Near Mint Hill, NC 28227
Caleb
Job Details:
12/24/2024
"Replaced motor, coupler, and ring, sounds better but soud now deriving from bower fan behind control. Adjusted the fan by pushing it off the inner cabinet. Sounds way better. Still a little click here and there. Part is still functional."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/24/2024
"Installed all new parts and cycled ice maker thew a test ice maker filled and cycled normally, checked cooling and unit is frosting up and working to specs"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ02
Near Clover, SC 29710
Mitch H.
Job Details:
12/24/2024
Checked and found freezer door not completely closed. This caused ice to build up and door is frozen in place. Cannot get door to open without risking damage to liner. Reinstalled door handle. Advised customer that refrigerator is going to have to be unplugged and allowed to defrost in order to get door open and make proper diagnosis. Customer is going to do this and then call to schedule a return visit.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near New Britain, CT 06053
Andre
Job Details:
12/24/2024
Ck unit per customer control housing is not secure check and found left screw missing for control housing found and install screw and unit is now operating to manufacturers specs
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near New Britain, CT 06053
Andre
Job Details:
12/24/2024
"Ck unit upon arrival and install all parts order by previous technician and calibrate unit inform and instruct customer not to over load unit over loading unit can causing banging ; dspstn on spec-tagged invntry: 1 WP389140 BLOCK,DRUM"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near New Britain, CT 06052
Andre
Job Details:
12/24/2024
"Ck unit upon arrival ran drain and spin to get water out of unit and found agitator spinning aggressively. Unable to remove wash plate. Submitted for Authorization P/A ; ordrng 1 2Time (2Time) and 1 W10902814 (Wash plate), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10913953 ACTUATOR , 1 W11239857 BELT , and 1 WPW10427633 SHIELD , states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Plymouth, CT 06786
Andre
Job Details:
12/24/2024
Ck unit upon arrival and change all parts and found same issue check all harness also contact office for help from Randy at office and troubleshoot and jump different components to different section of harness. Neutral seem to be lost some where order harness with user interface for repair ; ordrng 1 W11700548 (Harness main) and 1 WP8557403 (Thermostat) and 1 W11626080 (Panel UI)
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Prospect, CT 06712
Jimmy R.
Job Details:
12/24/2024
"Ran unit and found washer would not fill with water causing it to shut down and never spin out, checked water inlet and found cold and hot filters plugged with sand not allowing water to enter unit. Removed screens and cleaned ran a calibration and a diagnostics cycle found water now filling properly but unit clunking when agitating, found rotor loose tightened up and unit is now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Windsor, CT 06095
Jorden
Job Details:
12/24/2024
"Arrived and installed bezel, tested fine."
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Bloomfield, CT 06002
Ruben C.
Job Details:
12/24/2024
Replaced gearcase basket and slider tested operation basket is not off center now ran diagnostics normal ran wash and spin normal cleared error codes
We serviced a
MAYTAG WASHER
Model MEDC465HW0
Near Canton, CT 06019
Ruben C.
Job Details:
12/24/2024
Checked unit found heating box in back of unit is coroding and has burs cuasing clothes to get cuaght cust does not want any parts ordered because unit cant come out of where they are installed she will enventually by new ones and redo location where they are installed
We serviced a
GENERAL ELECTRIC WASHER
Model PTW900BPT0RS
Near Southbury, CT 06488
Jimmy R.
Job Details:
12/24/2024
"Installed new parts and programmed all parts to washer ran a wash cycle and unit is now starting a cycle and completing one, all operations working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ05
Near Avon, CT 06001
Ruben C.
Job Details:
12/24/2024
Replaced main control control was able to turn on comp have informed cust to give 24 hours for cooling left control on recomended
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS0
Near Wilbraham, MA 01095
Chris B.
Job Details:
12/24/2024
Complaint that the stove display is not functioning. Found bad lcd module. Will order parts for approval. ; ordrng 1 WPW10603096 (LCD Module) and 1 WPW10453983 (Control Board) and 1 W11176109 (Wire LCD Harness .)
We serviced a
WHIRLPOOL COOKTOP
Model Mgt8885xb00
Near West Springfield, MA 01089
Mike K.
Job Details:
12/24/2024
"Replaced valve and unit is testing fine. Does not need knob as original is holding fine, will leave it to cs if they want to still pick up knob or not."
We serviced a
LG DISHWASHER
Model LDFN454HT
Near Westfield, MA 01085
Mike K.
Job Details:
12/24/2024
Unit as off and came home to flooded kitchen. Found inlet water valve had cracked. Quoted for valve/labor. Accepted. Collected in full via cc.; ordrng 1 5221DD1001E (Inlet valve)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Windsor Locks, CT 06096
Jorden
Job Details:
12/24/2024
"Arrived and found dispenser drawer with a slight bit of gunk build up, cleaned and customer education on how the water is siphoned from the inside of the dispenser assembly. Advised methods of cleaning both inside of drawer and tub utilizing the clean washer cycle. Unit tests fine.Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."
We serviced a
KITCHENAID M/W OTR
Model KMHS120ESS11
Near Enfield, CT 06082
Jorden
Job Details:
12/24/2024
"Arrived and installed ACU, did not correct issue. Unit needs new UI console. ; ordrng 1 W10891019 (panl-cntrl)"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Worcester, MA 01603
Glenn
Job Details:
12/24/2024
Found bearing failure and leaking onto gear case. Tested motor still operates in both agitation & spin. Order parts agitator and gear case ; ordrng 1 W11454741 (Gear case) and 1 W10908289 (Agitator)
We serviced a
LG DISHWASHER
Model LDFN343LS
Near Worcester, MA 01604
Glenn
Job Details:
12/24/2024
Complaint all leds flashing & dishwasher not starting & then it wouldnt power on. Tested 120V to control green LED not light on control board disconnected power when reconnected the dishwasher powered on and operated. Order part control ; rqstng P&A on 1 EBR86473413 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB05
Near Dudley, MA 01571
Glenn
Job Details:
12/24/2024
Intermittently freezing things presently its cooling properly. With a good frost pattern. Suspect the cold control order part ; ordrng 1 W11613574 (Cold control)
We serviced a
GE WASHER
Model GTW465ASN2WW
Near Suffield, CT 06078
Jorden
Job Details:
12/24/2024
"Arrived and canceled stuck cycle, started drain and spin and unit began draining without any issue. Removed soaked clothes and ran unit, all operations fully functional. Customer education on how to cancel a cycle if it gets stuck and how to restart."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrff3436rz00
Near Rock Hill, SC 29732
Brandon
Job Details:
12/23/2024
Complaint unit is not making ice. On arrival I found ice was still in ice maker but unit is not cycling. Tried to test harvest cycle and it didnt budge . Ordering ice maker for repair. Please let customer know when we can return.; ordrng 1 W11692161 (Ice maker)
We serviced a
WHIRLPOOL OVEN
Model KERS202BSS1
Near Enfield, CT 06082
Mike K.
Job Details:
12/23/2024
"Items have been burning multiple items. there thermostat is has read over 500 when set to 350. Ran a bake at 350, preheated and then element stayed on, did not cycle off even though can hear control relay clicking . I turned off when it hit 450.Bad control, ordered replacement.; ordrng 1 WPW10340694 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Enfield, CT 06082
Mike K.
Job Details:
12/23/2024
"Lights and n top of rf not working, freezing food in crisper drawer, icemaker/dispenser making grinding noises. Verified leds dim, damper and icebox fan working thermistors pass. There were some bigger items in front of fan vent. Dispenser door sealing fine no frost. Cubes look fine and full, dispenses fine can be and crushed. Icemaker ran a harvest cycle on own while there and worked properly. At this time just moved items from in front of vent and ordering light assy with all functions testing ok in diagnostics.; ordrng 1 W11527432 (Led assy)"
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ5
Near Waterbury, CT 06708
Jimmy R.
Job Details:
12/23/2024
"Ran oven due to unit not getting to correct temp let oven get to 350 degrees checking with temp gauge found unit would get to 350 but not hold checked control temp and sensor is reading 385 gauge reading 275, control not telling sensor it is at correct temp will order control also ignitor due to gas smell. Advised we would call when parts are in due to a special order ; ordrng 1 WPW10324262 (Ignitor) and 1 W11620580 (Cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
12/23/2024
"Checked over unit for leaking water and ice build up finding unit full of ice on freezer bottom and ice building under ice maker, melted and removed Ive found when ice maker would fill it would leak and build ice. Found fill tube spraying water and causing issue fill tube was to tight against ice maker causing it to back up and spray adjusted tube and unit is now filling and operating to specs"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near East Longmeadow, MA 01028
Jorden
Job Details:
12/23/2024
"Arrived and found error codes F8E4 (float switch open) and F7E1 (wash motor not operating) stored in system, cleared codes. Ran unit in auto test mode and all functions operated as expected. Ran another test and found intermittent operation of the wash motor but no leaking. Ordering sump assembly under p/a. ; rqstng P&A on 1 W11416363 (Sump)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Enfield, CT 06082
Mike K.
Job Details:
12/23/2024
"Unit is under 1yr wp warranty per service bench. F0e3, f0e7, overload and load detected while doing clean washer cycle. Cleared history and ran diagnostic cycle, completed fine. Fill, drain, agitate and spin all functioning properly. Is on second floor and a lot of vibration. Raised right led to level a little better, but mainly cs will need to balance loads, no issues with smaller loads, but load of towels she is having issue with. Showed her how to run a drain and spin cycle and explained how to stop mid cycle so load can be balanced manually."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6241SR/AA
Near Wallingford, CT 06492
Jimmy R.
Job Details:
12/23/2024
"Checked over unit and found freezer ice maker not making any ice checked mold and found no water cycled ice maker and found unit would cycle but never fill, ran diagnostics checking fill tube heater and found heater coming in and melting and ice, removed fill tube and cleared ran ice maker and it is now filling and working properly. Ice maker jammed causing fill tube to back up and freeze"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5241S/AA
Near Ludlow, MA 01056
Chris B.
Job Details:
12/23/2024
Replaced all parts and Rand a test cycle and IM fully turned and called for water. Mentioned to the customer to let it cycle a few times and dispose of the ice then it will be ok to start enjoying.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Ludlow, MA 01056
Chris B.
Job Details:
12/23/2024
Replaced all parts and dishwasher working properly. Door fully aligned and closing with no issues now.; dspstn on spec-tagged invntry: 2 WP8268961 PAD
We serviced a
MAYTAG WASHER
Model MVW5435PW0
Near Middletown, CT 06457
Jimmy R.
Job Details:
12/23/2024
"Tested washer and found unit had stopped mid cycle locked and left full of water and would not drain, ran a diagnostics cycle and found unit not pumping out water. Checked drain pump connections and found black wire broken from harness causing no power to drain pump. Fixed wire and added clip to stop from pulling on wires ran a cycle and unit is now draining and working to specs ; used 1 W11284522 () from stock"
We serviced a
WHIIRLPOOL WASHER
Model WTW4816FW3
Near Wolcott, CT 06716
Jimmy R.
Job Details:
12/23/2024
"Tested unit and found washer would come on and then drain on its own, hacked for errors and found F3e1 pressure system fault checked pressure hose and found clear and clean recalibrated unit and same issue draining wile off. Unit will need new control quoted customer for parts and labor he will call manufacturer and then let us know"
We serviced a
KENMORE FREEZER
Model ="253.22742411"
Near Wolcott, CT 06716
Jimmy R.
Job Details:
12/23/2024
"Checked over unit and found freezer not cooling on top half only bottom half, checked evap and found no fan motor running causing unit to not blow air around. Found ice build up around fan stopping fan motor from running, melted all ice and fan is now running and working to specs"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Charlotte, NC 28205
Clinton
Job Details:
12/23/2024
Installer cross threaded the the water valve to water line had a small drip. Tighten pipe up to stop leaking
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Rock Hill, SC 29730
Brandon
Job Details:
12/23/2024
On arrival I installed ui and control. Tested unit after installation and unit started cycle completely normal. No other issues found.
We serviced a
SAMSUNG WASHER
Model WF50A8600AE
Near Torrington, CT 06790
Andre
Job Details:
12/23/2024
Ck unit upon arrival and customer stated that they use the machine and it works fine then use again and wont drain and they remove the filter and clean and works again. Inform customer to make sure all objects is clear from pocket no defect at the moment also refrigerator is located in the garage inform elderly customer not to use unit because there is no heat in garage
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Farmington, CT 06085
Andre
Job Details:
12/23/2024
Ck unit upon arrival and found unit has 12hr fresh spin option selected. Un select option and quick wash time change from 11mins to 16 mins. Which give the unit more spin time ran a quick cycle and unit spin out clothes inform customer to to in select 12hr fr she spin when running wash cycle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near New Britain, CT 06053
Andre
Job Details:
12/23/2024
"Ck unit upon arrival per customer parts has been replace recently and unit stop cooling after few days. Found only low side port and no high side port to check pressure. Pressurize system with nitrogen using low side port and bubble test all visible line in machine compartment and evaporator and found unit bubble in pre cooler line sitting in drain pan. Explain to customer and order parts to complete repair see attach picture of leak; ordrng 1 W11678305 (Precooler tube) and 1 2Time (2Time), dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504433 COUPLER 6/4 , 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , and 1 W11506619 COUPLER 8 NK MS 00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Plainville, CT 06062
Andre
Job Details:
12/23/2024
Ck unit upon arrival and install ice tube kit with water chute order by previous tech also remove ice from fan shrouds
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Southington, CT 06489
Andre
Job Details:
12/23/2024
Ck unit upon arrival n arrival and found F1E1 error remove dim and found wire inside connector to connect to motor loose reconnect connection and assembly unit together and ran unit and heater now operating to manufacturers specs
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Southington, CT 06479
Jimmy R.
Job Details:
12/23/2024
Installed new valve and ran unit threw a hot and cold fill all operations now working to specs
We serviced a
GE WASHER
Model GTW465ASN1WW
Near Wilbraham, MA 01095
Jorden
Job Details:
12/23/2024
"Arrived and found no hot water being supplied to the unit from the wall valve, advised customer have plumber investigate."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Amherst, MA 01002
Chris B.
Job Details:
12/23/2024
Complaint that the washer is not running any cycles due to not locking. Found F5E3. Quoted for parts and labor. Fieldstone will contact office for payment for parts and labor. Collected trip fee. Customer has 7 days to waive trip fee into labor.
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Granby, MA 01033
Chris B.
Job Details:
12/23/2024
Replaced all parts and washer working normal.
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060UG/AA 00
Near Ware, MA 01082
Chris B.
Job Details:
12/23/2024
Complaint that the dishwasher is not cleaning properly on the middle and top rack and the bottom rack barely cleans. Found wash tube Disconnected from the Wash pump and water not reaching the middle and top racks. Adjusted and set part in place and ran a quick test and all working normal.