Service History 77 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Plainfield, CT 06354

Amanda R.

Job Details: 05/02/2024

Stopped working mid cycle has power coming to control green light on control not on needs new control ; ordrng 1 W11603810 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM03

Near Brooklyn, CT 06234

Amanda R.

Job Details: 05/02/2024

Ff section warmed up for one day today it is cooling and freezing normally cleaned condenser coils checked temperatures checked functions in diagnostics mode e3 error code for ice maker and when it stopped cooling the control inside ff section was black ; rqstng P&A on 1 WPW10589837 (Control) and 1 W11577195 (Ice maker) and 1 WPW10565996 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Pomfret, CT 06259

Amanda R.

Job Details: 05/02/2024

Flashing error F3e2 pressure switch not draining black wire broken going to drain pump customer said they will fix wiring

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Ashford, CT 06278

Amanda R.

Job Details: 05/02/2024

Making clunking noise while washing needs new gear case ; rqstng P&A on 1 W11449841 (Gear case) and 1 W11550891 (Agitator) and 1 W11551646 (Hub)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Ashford, CT 06278

Amanda R.

Job Details: 05/02/2024

Replaced control tested starting normally

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Huntersville, NC 28078

Robert A.

Job Details: 05/02/2024

Cx complaint that the unit making a loud squealing noise. I inspected the unit to confirm the complaint. I found the idler wheel sitting crooked causing the noise. I corrected the idler wheel position and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Windsor, CT 06095

Chuck M.

Job Details: 05/02/2024

Customer complaint is that right door gasket was torn. Confirmed and replaced gasket and corrected with blow dryer. ; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET

We serviced a

ELECTROLUX WASHER

Model EIFLS60LT1

Near Southampton, MA 01073

Mike K.

Job Details: 05/02/2024

"Replaced strike and ran fast wash cycle, went through fill and into wash fine. Cancelled and put into rinse and spin. Working properly."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 05/02/2024

"Tested unit and found machine would not wash found unit using the tub to try and wash, checked actuator and found gear broken causing issue with washing and noise. Replaced actuator and recalibrated unit ran a wash and spin cycles checked functionings and unit is now working to specs ; used 1 W10913953 (Actuator) from stock"

We serviced a

SAMSUNG DRYER

Model DVE45A6400V

Near Springfield, MA 01109

Chris B.

Job Details: 05/02/2024

Replaced all parts and dryer running normal ; dspstn on spec-tagged invntry: 1 DC93-00154A ELEMENT 3 WIRE

We serviced a

SAMSUNG MICROWAVE

Model SMH9207ST

Near Hartford, CT 06112

Jeremy B.

Job Details: 05/02/2024

Microwave not powering on. Found good fuses found 120at board. Needs new board. The board is NLA.

We serviced a

GE WASHER

Model Gtw725BBN0DG

Near Franklin, MA 02038

Aimee Z.

Job Details: 05/02/2024

"Cust just moved into condo. He stated could here trying to shift in spin and didnt.Asked if he over loaded washer or didnt have enough in washer ?Went over how to use .Put some towels 4 large towels in wet and spun,.Was shifting and spinning Spoke to landlord Cust going to do wash over weekend If have problem going through with repair.Landlord not on site to sign"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHz0

Near Franklin, MA 02038

Aimee Z.

Job Details: 05/02/2024

Found the drain pump not running power tooNeeds new pump; ordrng 1 W10876537 (Drain pump)

We serviced a

MAYTAG DRYER ELECTRIC

Model MEDB835DW4

Near Franklin, MA 02038

Aimee Z.

Job Details: 05/02/2024

Found the bearings and supports needed to be replacedReplaced with tune up kit Also advised cust to clean vent; used 1 4392067 (Tune up kit) from stock

We serviced a

WHIRLPOOL RANGE

Model gfe461lvs0

Near Medway, MA 02053

Aimee Z.

Job Details: 05/02/2024

F3e2. Oven sensorF6e1. Replace controlFound 2 error codes needs new oven sensor and control failure. Broil relay staying openTried to reset the control Cust buying new stove

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSR/AA

Near Medway, MA 02053

Aimee Z.

Job Details: 05/02/2024

Found compressor over heated and the condensor fan stopped there was a dead mouse wedged in condensor fan.Took photos .Plug back in and compressor and fan came onExplanned to cust theres mice in fridge and behind .Pushed fridge back temps stated to drop.

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Plainville, MA 02762

Aimee Z.

Job Details: 05/02/2024

"Found the agitator teeth inside worn , tightened down for now Needs new agitator ; ordrng 1 285565 (Agitator)"

We serviced a

THERMADOR WALL OVEN

Model SEC271BP/02

Near Southwick, MA 01077

Mike K.

Job Details: 05/02/2024

"Cs states they have been getting a f34 error. Tested in broil and cooling fan comes right on, blowing well, ran for several minutes then stopped and ran bake set at 350. Also had question about bent drawer cover.Unit preheated fine and let run for about 30 minutes with no issue.F34 is a cooling fan error and being intermittent can be control or fan. Quoted for both plus labor, will need to be pulled out for repair. Save quote and collected for service call"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Fort Mill, SC 29707

Mitch H.

Job Details: 05/02/2024

"Entered diagnostics. Ran test 56 , no ice maker errors, ran test 57, ice completed but dropped no ice. Ran valve test 45, valve activated and filled properly. Ran ice box fan test 36, no airflow, fan not working. Ordering ice maker and fan. Checked part availability and scheduled return for 5/6 AM ; ordrng 1 W11658802 (Ice maker) and 1 W10846539 (Fan)"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near McConnells, SC 29726

Mitch H.

Job Details: 05/02/2024

"Customer says that there was a very small amount of water at right front corner of washer. Says there was no water underneath, just that corner. Tested washer, found no leaks or evidence of past leaks. Believe it was likely just splash over it when items were removed from washer. Washer operating as designed and no leaks found."

We serviced a

KITCHEN AID WALL OVEN

Model KEBS109BSS00

Near West Hartford, CT 06107

Ruben C.

Job Details: 05/02/2024

Checked unit found thermal fuse open and control not sendin power to elements control is no longer available

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBB05

Near West Hartford, CT 06107

Ruben C.

Job Details: 05/02/2024

Checked unit found water valve not connected and water line was also disconnected reinstalled harness and connected water tube

We serviced a

KITCHENAID RANGE

Model KFEG500ESS6

Near West Hartford, CT 06110

Ruben C.

Job Details: 05/02/2024

Received outer door glass defective has dent took pic reordering. Installed drawer panel and brackets drawer is normally closing; schdld next appmnt for 5/8 WED AM

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near West Hartford, CT 06119

Ruben C.

Job Details: 05/02/2024

"7739008700 replaced harness and control found actuator also sticking replaced actuator tested operation normal; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER , used 1 W10913953 (Actuator) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near East Hartford, CT 06118

Jeremy B.

Job Details: 05/02/2024

Dishwasher not cleaning dishes probably. Found wash motor running weak installed new motor sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Simsbury, CT 06070

Chuck M.

Job Details: 05/02/2024

Customer complaint is that dishwasher door panel had a dent in it. Took pics. Replaced door panel. Checked ok. Showed customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5VHAXWY01

Near Chicopee, MA 01013

Mike K.

Job Details: 05/01/2024

Replaced reservoir and tested fine

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Mooresville, NC 28115

Robert A.

Job Details: 05/01/2024

"Cx complaint that the unit is aggressively shaking. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e3. I cleared the codes and ran a service cycle. All components passed, but it did shake more than normal. I found the RF leveling foot came out of position causing the imbalance. I corrected the foot position and tested the unit for the cx. The unit is working as designed."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHB2750TD8

Near Norton, MA 02766

Aimee Z.

Job Details: 05/01/2024

"Found the fan in ice box noisy , Cust stated this is the 3 rd time the fan need replaced; ordrng 1 5304493604 (Ice box fan) and 1 5304508072 (Shroud) and 1 241778303 (Gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near York, SC 29745

Mitch H.

Job Details: 05/01/2024

Model and serial number listed on ticket were for a cooktop. Corrected and updated information on ticket. Checked and found damper not closing properly. Ordering damper and control. Checked part availability and scheduled return for 5/7 PM.; ordrng 1 W11645127 (Damper assembly) and 1 W11518204 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Farmington, CT 06032

Ruben C.

Job Details: 05/01/2024

Checked unit did find any issue door seal is good could not duplicate issue at this time

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Newington, CT 06111

Ruben C.

Job Details: 05/01/2024

Checked ran diagnostics normal no error codes in memory adjust level legs

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Vernon, CT 06066

Jeremy B.

Job Details: 05/01/2024

Motor keeps running and never fills. The motor is overheating needs new motor sump assy. Quoted customer.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Hartford, CT 06114

Chuck M.

Job Details: 05/01/2024

Customer complaint is that burners would shut off during cooking. Confirmed and explained to customer that burners are cycling and operating by design. Unit is working properly. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT and 1 WPW10434452 INFINITE SWITCH

We serviced a

SAMSUNG WASHER.

Model WA50R5200AW/US

Near Monson, MA 01057

Chris B.

Job Details: 05/01/2024

Replaced all parts and washer running normal. Ran spin cycle and all tested normal.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Vernon, CT 06066

Jeremy B.

Job Details: 05/01/2024

Installed new motor sump assy and tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newington, CT 06111

Ruben C.

Job Details: 05/01/2024

Checked unit ran diagnostics no error codes tested operation normal ran cycle normal getting both waters and spinning

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Fort Mill, SC 29708

Mitch H.

Job Details: 05/01/2024

"Found on arrival that dryer would not power on. Unplugged for 2 minutes, plugged back in. Dryer now powers on and operating correctly. Entered diagnostics, no stored error codes. Needs control. Quoted customer for repair and saved estimate. Customer declined repair at this time. Advised customer that estimate is good for 7 days. Collected for service call on cc."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Huntersville, NC 28078

Robert A.

Job Details: 05/01/2024

"I attached the parts used on the ticket.; used 1 279827 (Motor), and 1 4392065 (Dryer repair kit) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW2

Near Manchester, CT 06040

Jeremy B.

Job Details: 05/01/2024

Installed all new parts and ran calibration and then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W10754448 CLUTCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Manchester, CT 06042

Jeremy B.

Job Details: 05/01/2024

Not making ice. Found no error codes. Ice box fan is working. Ice level sensor is working properly l. Fill tube frozen. Activated test 19 and found 120vac at heater. Thawed fill tube and ran a harvest and a fill test. Icemaker filled properly. Used sealant to seal off the fill tube to help keep it from freezing. Set to recommended temps. Please allow 24 hrs for proper ice production.

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Springfield, MA 01107

Gary V.

Job Details: 05/01/2024

"Different issue from last call. Inspected and found customer had off balance load and cable to shifter cam popped off cam assy, reinstalled cable onto cam and cycled, unit tested fine now."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Middletown, CT 06457

Jimmy R.

Job Details: 05/01/2024

"Tested washer and found unit would come on and just buzz never sensing or moving tub then shutting down. Checked motor and found capacitor had wore a hole in it from being loose causing it to fail, replaced capacitor recalibrated unit and all operations are now working to specs ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Willington, CT 06279

Amanda R.

Job Details: 05/01/2024

Replaced controls heater element has continuity replaced bi metal has been cooling normally ; used 1 WP10442411 (BIMETAL) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Enfield, CT 06082

Amanda R.

Job Details: 05/01/2024

"F7e1 error code flashing replaced actuator tested operation normal ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Coventry, CT 06238

Amanda R.

Job Details: 05/01/2024

From day one normal and quick wash has no time programmed into Ui so cycles wont run other cycles working normally needs new chrome shadow Ui ; ordrng 1 W11325569 (Ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Granby, CT 06090

Mike K.

Job Details: 05/01/2024

"Replaced tub, spray arm and door seal, ran unit for 15 minutes with no leaks found. Cs to monitor"

We serviced a

SAMSUNG RANGE

Model NX60T81111SS

Near Newington, CT 06111

Ruben C.

Job Details: 05/01/2024

Checked unit found ignitor open cuasing no heat replaced ignitor tested operation normal heating normally; used 1 12400035 (Ignitor) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRQC506MPS00

Near New Britain, CT 06053

Ruben C.

Job Details: 05/01/2024

Checked unit called in techline things are freezing in left vegatable drawer temp in refrigerator 36 f degrees 1degree in freezers told by techline to raise left side freezer to 3 degrees and adj refrigerator to 39 degrees have document with techline if issue persists do a pr Sr number 7739003301

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near New Britain, CT 06053

Ruben C.

Job Details: 05/01/2024

Replaced control panel and sensor tested operation normal ran cycle to 450 degrees tested normal

We serviced a

SPEED QUEEN DRYER

Model ADE3LRGS171TW01

Near Milford, MA 01757

Aimee Z.

Job Details: 05/01/2024

Found needs new timer Called spoke to mike timer Is nla check 5 sites

We serviced a

GENERAL ELECTRIC WASHER

Model GUD27ESSMW

Near Milford, MA 01757

Aimee Z.

Job Details: 05/01/2024

"Found the belt off , put back on and tested with clothing 4 sweatshirtsWet and spun. Advised customer is over loading washer and needs to be clean using to much soap"

We serviced a

FRIGIDAIRE RESIDENTIAL REFR

Model FFHB2750TS9

Near Bellingham, MA 02019

Aimee Z.

Job Details: 05/01/2024

Found the fridge amps running at 17No cool needs compressor Referred back to the manufacturer Needs compressor and sealed system

We serviced a

MAYTAG DRYER

Model MDG4000BWW

Near Franklin, MA 02038

Aimee Z.

Job Details: 05/01/2024

Found fuse goodNo continuity at the igniter Cust not repairing age cost to high; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 05/01/2024

Installed new door all checks ok.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Sharon, MA 02067

Aimee Z.

Job Details: 05/01/2024

"Found ice box frozen steamed to free ice bucket,Found the ice maker draw surrounded with ice .Tested fan couldnt get running and the soilnoid on the ice not working .Ordering ice maker and augar and fan assy complete; ordrng 1 DA97-15217D (Icemaker) and 1 DA97-12540G (Augar motor assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Suffield, CT 06078

Gary V.

Job Details: 05/01/2024

"Installed evap cover and unit started cooling again, please allow 24 hours for temps to stabilize."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GR9FHTXTB00

Near Enfield, CT 06082

Gary V.

Job Details: 05/01/2024

Installed new inlet valve and cycled ice maker and filled with water and tested fine. Please allow 24 hours for ice production.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Springfield, MA 01108

Gary V.

Job Details: 05/01/2024

"Installed parts listed and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Springfield, MA 01108

Gary V.

Job Details: 05/01/2024

"Installed new control board and cycled thru auto test, tested fine."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Suffield, CT 06093

Mike K.

Job Details: 05/01/2024

Replaced evap fan motor assy. Plugged back in. Cs to monitor. Reattached waterline and had cs sign waiver. Turned water on and no signs of leak. Unit starting to cool.

We serviced a

SAMSUNG RANGE

Model NE59N6630SS/AA

Near Ware, MA 01082

Chris B.

Job Details: 05/01/2024

Replaced part and unit working normal. Display is working correctly. Customer tried the pad and is happy with the fix.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7201SR/AA

Near Westfield, MA 01085

Mike K.

Job Details: 05/01/2024

"Replaced gasket carmaker, cycled and heard water fill. Verified water in tray. Cs to monitor"

We serviced a

WHIRLPOOL RANGE

Model GW399LXUB06

Near Amherst, MA 01002

Chris B.

Job Details: 05/01/2024

Complaint that the bake side is no heating properly. Found bad igniter flat. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

JENN-AIR RANGE

Model JDS9860AAP

Near Hadley, MA 01035

Chris B.

Job Details: 05/01/2024

Complaint that the unit is giving out a error code F3-1. Found bad control board no longer available. Customer had the sensor replaced and its good. Wire harness no longer available as backup too. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT118FFFZ09

Near Farmington, CT 06032

Chuck M.

Job Details: 05/01/2024

Customer complaint is that refrigerator door gasket were not making contact with cabinet. Inspected and found gaskets pulled out of liner. Pushed gaskets in place properly and corrected with blow dryer. Doors are sealing properly. FF and Freezer sections are packed with food obstructing circulation. Took pic. ; dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near West Hartford, CT 06107

Ruben C.

Job Details: 05/01/2024

ref 7739000440 called techline replaced noise filter with fuse was able to get power to unit but door keeps popping open told to install latch kit ; ordrng 1 W11685626 (Kit)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW1

Near West Hartford, CT 06117

Chuck M.

Job Details: 05/01/2024

"Customer complaint is that washer is noisy. Ran high speed spin and washer makes a loud clicking noise. Checked slider and it checked ok. Ordered gear case, clutch and slider. ; ordrng 1 W11449841 (Gear Case) and 1 W10754448 (Clutch) and 1 W10734521 (slider)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Meriden, CT 06450

Jimmy R.

Job Details: 05/01/2024

"Installed new compressor due to one installed few days ago started to make a bearing noise and would not hold temp, replaced drier and refilled unit with r600 checked evap and found full frost pattern and unit is cooling to specs, advised customer unit will need 24hrs so temps can regulate"

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Meriden, CT 06450

Jimmy R.

Job Details: 05/01/2024

Installed new cntrl and heated oven to 350 degrees oven got to temp and help properly. Checked all other operations and unit is now functioning to factory specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Waterbury, CT 06708

Jimmy R.

Job Details: 05/01/2024

Removed old compressor and evaporator brazed in both new parts and filter drier filled unit with 5.40 oz 134 a and checked cooling. Unit is now building frost on evaporator advised customer to give unit 24 hrs so temps can regulate. All operations now working to factory specs

We serviced a

GE DISHWASHER

Model GPT225SGL0WW

Near Easthampton, MA 01027

Mike K.

Job Details: 05/01/2024

"Old hinges will not come out, t25 screws through door attempted with regular driver and with impact , impact destroyed one tip before second started to strip screw. With screws not coming out would have to replace inner door and screws plus labor and oversize shipping. Denied.Leaving call open to refund for labor already collected as could not repair.; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Holyoke, MA 01040

Mike K.

Job Details: 05/01/2024

"Complaint of agitator spinning freely, not agitating during cycle under load, loud grinding noise. No errors in history. Completed diagnostic cycle fine with no load, except very wobbly on spin. Found a lot of play in basket. Agitator will not come out. Ordering cam, actuator, basket, agitator, screw, hub.Replaced informed cs that basket will come directly to him and to call us when it does to schedule return; ordrng 1 W10752187 (Washplate screw) and 1 W10902814 (Washplate) and 1 W10752719 (Basket) and 1 W10324651 (Hub) and 1 W10721967 (Cam) and 1 W10913953 (Actuator) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5VHAXWY01

Near Chicopee, MA 01013

Mike K.

Job Details: 05/01/2024

Replaced reservoir and tested fine

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near West Springfield, MA 01089

Mike K.

Job Details: 05/01/2024

"Replaced dispenser housing, bezel and drawer. Filled load n go. Tested in component function and dispensed soap. Ran diagnostic cycle and completed fine."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KBS2

Near Chicopee, MA 01020

Chris B.

Job Details: 05/01/2024

Replaced part and unit running normal.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Springfield, MA 01151

Chris B.

Job Details: 05/01/2024

Complaint that the unit is making a screeching noise while spinning with a full load in. Found oil in the Splutch and belt. I could hear grinding during agitation towards clockwise motion.; ordrng 1 W11454741 (Gear Case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 WP389140 (Drive Block) and 1 WP21366 (Spanner Nut) and 1 2xFrameJob (2x Frame Job)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS23

Near Denver, NC 28037

Ryan S.

Job Details: 05/01/2024

Returned to install appliance manager and magnetron. Installed parts. Unit now working and no error codes present. Customer saw unit running with no error codes.

We serviced a

JENN-AIR VENTHOODS

Model JXW8536HS1

Near Stanley, NC 28164

Ryan S.

Job Details: 05/01/2024

"Customer complained lights fell down again, replaced lights twice on 1-2-24 and 2-8-24 already. Called techline on 2-8-24. Called tech line due to repeat issue. Informed tech line of previous issue, they had notes from last call onn2-8-24. Ordering light panel W11321564. Techline said to order part as a customer complaint so that it is submitted to research team and delivered from whirlpool directly. Informed customer office will call when part comes in. Sr#7738430360; rqstng P&A on 1 W11321564 (Light panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Denver, NC 28037

Ryan S.

Job Details: 05/01/2024

"Returned to install fan motor and fan blade. Installed parts and no noise present.,verified proper operation, showed customer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYWOO

Near Bristol, CT 06010

Ruben C.

Job Details: 05/01/2024

Checked unit ice maker would not harvest replaced ice maker tested operation normal cust pays only for service charge. If another ice maker needed in future would not be covered ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 05/01/2024

F0e3 overloaded error code f8e1 long fill no fill f0e9 out of balance pause. I cleared codes as unit would not agitate on any cycle performed a control calibration cycle no further issues found at this time with washer.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 05/01/2024

"Complaint washing machine, not agitating not spinning properly machine keeps spinning have to use hand to stop. I found F2 one only error code in fault history I found slider clutch had failed. I replaced slider clutch tested operations. Perform test 52 calibration cycle control unit passed calibration with no further issues or error codes. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 05/01/2024

I replaced gear case and all previously ordered parts. I tested operations inspected for leaks no leaking occurring at this time. No additional issues found either.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Monroe, NC 28110

Jonathan J.

Job Details: 05/01/2024

"Complaint dryer making a burning smell while running smell is electrical in nature going all the way across house had to open up windows. I found resistance values are as follow. Heater 9.7 and oL to frame blower fan fuse .2 ohms. Motor 1.9 1.9 .3 and oL to case no wiring issues found the dryer issues found no roller issues found no blower motor issues found no timer issues found everything is working fine. I found burning smell was caused by power receptacle, melting where power cord is plugged into wall. No further issues found with dryer at this time.called safety file number 7738978563. Showed customer issue. No parts needed at this time."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 05/01/2024

Complaint washing machine making a rattling noise during agitation cycle and clunking noise going to spin cycle. I found noise is normal. Operation noise is when Ashton goes back to fourth clunking noise is electromagnetic clutch shifting into gear. No further issues found with washing machine at this time.

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS05

Near Unionville, NC 28110

Jonathan J.

Job Details: 05/01/2024

Complaint center burner when set to low simmer setting flame goes out. I found orifice had a partial obstruction preventing gas from escaping properly. I cleared up obstruction tested operations. Everything is now working properly. Had customer test burner multiple times no further issues found.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Monroe, NC 28112

Jonathan J.

Job Details: 05/01/2024

I replaced all previously ordered parts and tested operations. No additional issues found at this time with dishwasher. Dishwasher is in the garage now as customer bought a new dishwasher.

We serviced a

MAYTAG DRYER

Model MEDB855DC3

Near Mooresville, NC 28115

Robert A.

Job Details: 05/01/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Mooresville, NC 28115

Robert A.

Job Details: 05/01/2024

Cx canceled the appt at the door. I did not diagnose the unit.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Troutman, NC 28166

Robert A.

Job Details: 05/01/2024

"Cx complaint that the units burner does not have a full flame. I inspected the unit to confirm the complaint. I found the burners light fine, however the RR burner has intermittent flame height on high and take longer to boil compared to the LR burner with the same amount of water. The unit needs a new rear burner heads to resolve the issue. The cx has had multiple issues thus far owning the unit. The RF knob has melt from the heat at close proximity. They have also had a alleged gas leak, I used my gas detector and no leak was found. The cx wants a new unit. Im ordering the part for the return visit.; ordrng 2 WP8286815 (Burners heads)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Mooresville, NC 28117

Robert A.

Job Details: 05/01/2024

Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f7e1 f4e3. I cleared the codes and ran a service cycle. The unit filled and drained but there was no wash action. The unit needs a new sump motor to resolve the issue. I replaced the sump with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Mooresville, NC 28117

Robert A.

Job Details: 05/01/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Cornelius, NC 28031

Robert A.

Job Details: 05/01/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 05/01/2024

"Removed and replaced pump/motor assembly. Reassembled, tested dishwasher and checked for leaks. Dishwasher operating properly and no leaks. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"

We serviced a

GE DRYER

Model GFDS140ED1WW

Near Charlotte, NC 28278

Mitch H.

Job Details: 05/01/2024

"Checked dryer on arrival. Dryer was left disassembled by previous tech. Removed front, found several pieces of metal in bottom of front panel and metal ring from front of drum loose and damaged. Also found damage to bearing carrier. Drum and carrier will need to be replaced. Quoted customer $506.99 for drum, customer said he is not going to repair. Will purchase new. Returning all parts to office unopened. Advised customer that service call would not be refunded."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS23

Near Lincolnton, NC 28092

Ryan S.

Job Details: 05/01/2024

"Returned to install door switch, harness and control board. Found brown wire to door switch cut and stuck between frame , issue from factory. Reassembled unit and ran preheat 350?. Verified proper operation."

We serviced a

KITCHENAID RANGE

Model KFEG500ESS7

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 05/01/2024

Found name badge upside down and cant remove without damaging. Needs new front glass. Control panel cracked at corner took pictures. Needs new panel. Took picture or receipt and delivery receipt. Range was in back order. ; ordrng 1 W11164063 (Control panel) and 1 W10906445 (Front glass) and 1 W10909682 (Badge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Andover, CT 06232

Jeremy B.

Job Details: 05/01/2024

Refrigerator keeps powering off and on multiple times a min on a dedicated circuit needs new control board. Quoted customer.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Springfield, MA 01129

Chris B.

Job Details: 05/01/2024

Complaint that the unit is not cycling through correctly. Found bad wash pump and arm. Will order parts for a return visit. ; ordrng 1 W11087376 (Wash Pump Motor) and 1 WPW10463906 (Screen) and 1 W10837249 (Lower Wash Arm)

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