We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Northbridge, MA 01588
Angel R.
Job Details: 08/09/2023
"Ran diagnostics found F0E1 load detected during wash cycle, F6E1 communication error MCU. Checkled voltage going to mcu as well as ccu and both getting 120v. Ohmed out wiring between both and checked out ok. Possible door lock issue is mentioned in tech sheet. Checked voltage going to door lock and got erratic reading. Advised customer pricing of door-switch and install and they have decided to look into buying new as this is 12 years old."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Vernon, CT 06066
Jeremy B.
Job Details: 08/09/2023
Installed new 3rd rack rail. All checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Matthews, NC 28105
Jeff L.
Job Details: 08/09/2023
Replaced control put unit into diagnostics no fault codes detected. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/09/2023
"Replaced turn table motor and plastic track the unit still making noise. I removed the track from the equation and the glass turned with no sound. The glass is not warped, the track is not broke, it sounds like the glass is moving on the track or the track is making the noise from weight of glass and items set on glass. I cannot see or feel any defects in the bottom mold of the microwave. Gonna call and document with whirlpool tech support at this time there is nothing else we can replace to make sound go away. Will call customer when part comes inWhirlpool Tech ( Brandon) SR#7737051737 Wants us to replace the glass before saying non repairable; ordrng 1 W11685581 (Glass)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/09/2023
"Replaced wash motor put unit thru diagnostics no fault codes present ran unit on drain and spin also started it on normal wash cycle all operations are normal. Unit ran and checked ok. I previously put in notes that cap was bad and possibly lid lock. Neither were bad, only motor needed to be replaced and thats what I charged customer for.(Call complete)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Charlotte, NC 28277
Jeff L.
Job Details: 08/09/2023
Replaced UI and control board unit put unit into diagnostics no fault codes found. Put unit into wash mode and unit ran and checked ok.(Call complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near West Brookfield, MA 01585
Roger R.
Job Details: 08/09/2023
Found unit set on coldest setting and defrost drain frozen causing ice to block air flow. Cleaned ice and frost and cleared drain tube. All okay. Reset to normal settings.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Monroe, NC 28112
Jonathan J.
Job Details: 08/09/2023
Complaint knob will not turn at all dryer will not start. I found timer locked up dryer knob plastics have crumbled. Unit will need knob to fix fully. I replaced timer today. office to call customer when knob comes in.; saved tckt
We serviced a
LG WASHER
Model WM3360HWCA
Near Franklin, MA 02038
Aimee Z.
Job Details: 08/09/2023
Installed new drain pump and ran quick wash until drain; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Suffield, CT 06078
Amanda R.
Job Details: 08/09/2023
Replaced both freezer rails
We serviced a
KITCHENAID RANGE
Model KCGS950ESS02
Near York, SC 29745
Mitch H.
Job Details: 08/07/2023
"Replaced burner head. Tested, all cooktop burners operating properly. No other issues found."
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Charlotte, NC 28270
Jeff L.
Job Details: 08/07/2023
"Found oven light not cutting off when door is shut. Found 3 screws out of bottom of door replaced those. Also found door handle loose tightened it. The door is not closing all the way to cut light off, I can push against the center top of door and light goes out. The oven latch is fine, if I push latch with finger light goes out. At this time Im ordering door hinges. Also need to adjust gas flow to right front burner taking a little longer to light because of gas pressure coming the gas valve need to adjust that when come back.Part#W11568813Part#W11568813; ordrng 1 W11568813 (Rh hinge) and 1 W11568941 (Lh hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ02
Near Bristol, CT 06010
Ruben C.
Job Details: 08/07/2023
Checked unit found freezer door staying open tracks not going in all the way ordering tracks; rqstng P&A on 1 WPW10397636 (Freezer door track left) and 1 WPW10397635 (Freezer door track right)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Bristol, CT 06010
Ruben C.
Job Details: 08/07/2023
Checked found door switch broken replaced door switch tested operation normal; used 1 W11396033 (Door switch) from stock
We serviced a
KENMORE REFRIGERATOR
Model KFIS25XVMS00
Near Ellington, CT 06029
Amanda R.
Job Details: 08/07/2023
Lost complete cooling compressor running condenser coils very dirty cleaned and quoted for sealed system work
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/07/2023
Complaint microwave is not heating. Oven taking 20 to 30 minutes to heat as well. I verified all elements are working on oven. I verified proper voltage. No error codes in that regard. I did find F688 era code microwave appliance manager error code. Cleared code microwave still not heating properly. No additional issues found an order and controls and magnetron. Office to call customer when parts come in. ; ordrng 1 W11578959 (Magnetron) and 1 W11448962 (Control) and 1 W11578579 (Inverter) and 1 W11325786 (Appliance manager) and 1 2xtime (2xtime)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Windsor, CT 06095
Chuck M.
Job Details: 08/07/2023
Customer complaint is that dishwasher was leaking. Inspected and found bushings on heater worn. Replaced heater from T/S pet S17304 code. Tested and no leaks found. Dishwasher checked ok. ; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
MAYTAG DRYER
Model MED5600TQ0
Near Springfield, MA 01118
Roger R.
Job Details: 08/07/2023
Found failed thermal fuse on blower output. Quoted for part and labor. Replaced and checked all okay. ; used 1 WP3390719 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL GARBAGE DISPOSA
Model 5-75
Near Holyoke, MA 01040
Mike K.
Job Details: 08/07/2023
"Disposal was jammed, and tripped its internal breaker. Reset and was able to clear ceramic pieces and glass, back to working order"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Mooresville, NC 28115
Mark C.
Job Details: 08/07/2023
Unit is not cooling in the fresh food due to an open short in the fresh food thermistor.; ordrng 1 WPW10384183 (Thermistor) and 1 W11546690 (Control box)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Holyoke, MA 01040
Mike K.
Job Details: 08/07/2023
Unit under 1yr wp warranty per service bench.Found a broken ice bin.Office to call when part comes in to schedule return; ordrng 1 WPW10558424 (Ice bine)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Tolland, CT 06084
Amanda R.
Job Details: 08/07/2023
Installed ff section door went over issue with customer explained unit needs to be leveled and checked the water dispensing making sure not leaking from water filter housing
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ2
Near Suffield, CT 06078
Gary V.
Job Details: 08/07/2023
"Inspected and black L1 connection at main acu no inserted all the way, tightened terminals at control board and tested fine."
We serviced a
FRIGIDAIRE DRYER
Model AEQ6000ES-WWWE
Near Auburn, MA 01501
Chris B.
Job Details: 08/07/2023
Complaint that the unit is not cycling through correctly. Found bad control board and lint screen and housing. Found the model and serial number faded out on the unit. Customer showed proof of purchase and proof that we have been there to repair the dryer before as shown in the pics. Will have office go over the pictures of proof. ; rqstng P&A on 1 134557201NH (Control Panel) and 1 131450300 (Lint Screen)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lexington, NC 27292
Vincent O.
Job Details: 08/07/2023
Installed new harness. Tested and verified proper operation. All functions check ok. Kids answered door and informed tech that mom was home. Tech completed call. Upon completion unable to find anyone including mom. Here kids in other room. Called for someone multiple times. No answer. Unit is repaired. Tech will not enter home in that manner again without adult fully present.
We serviced a
MAYTAG MICROWAVE
Model MMV5207AAW
Near Mooresville, NC 28117
Mark C.
Job Details: 08/07/2023
"Door handle has broken off the door. The door handle is a part of the door assembly as a whole, the door assembly is nla customer would have to replace the microwave. Contacted tpb states close out the ticket and they will submit it to the warranty company."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS0
Near Suffield, CT 06078
Gary V.
Job Details: 08/07/2023
"Inspected and found no bake or broil being energized when selected, measured 240v at main acu, unit needs new main acu, will order and return .; ordrng 1 WP3196548 (Thermal fuse) and 1 W11100515 (Main acu)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Granby, CT 06060
Gary V.
Job Details: 08/07/2023
"Inspected and found multiple problems, both left front and right front burner heads not sealing properly letting flame thru bottom of head and center rear warped causing yellow flame, bake igniter broken, broil flame very low and needs orafice adjustment. Will order parts and return. **CUSTOMER WILL HAVE UNIT PULLED OUT FOR RETURN TRIP**; ordrng 2 W11344539 (Burner head)s and 2 W11344742 (Burner head)s and 2 W11344746 (Burner head)s and 1 W11355922 (Bake igniter) and 1 W11502161 (Lp conversion kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Granby, CT 06035
Gary V.
Job Details: 08/07/2023
"Inspected and found lid lock broken, quoted and they will call.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDB13
Near Shrewsbury, MA 01545
Chris B.
Job Details: 08/07/2023
Complaint that the ice maker is not working properly. Found broken door hinge on the left side not closing switch to activate water and ice dispenser. Quoted for parts and labor. Will order parts for a return visit. Office will contact customer for return. ; ordrng 3 W11474472 (Screw)s and 1 W11673500 (Hinge) and 2 W11177574 (Screw)s and 1 W11298172 (Hinge left) and 1 WP2316859 (Bushing) and 1 WP2320509 (Cam Door) and 1 WPW10546285 (Ice Motor Kit) and 1 WPW10504458 (Ice Chute)
We serviced a
ROPER WASHER
Model RTW4516FW1
Near Charlotte, NC 28208
Robert A.
Job Details: 08/07/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL24IGX00
Near Charlotte, NC 28209
Robert A.
Job Details: 08/07/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Huntersville, NC 28078
Vincent O.
Job Details: 08/07/2023
"Found no voltage to compressor. Voltage randomly gets sent and drops immediately at start up. Replaced Orion board from compressor kit and tested. Same issue. Tested voltage from main control and found voltage drop at main control. Unit will need main control. Left compressor with customer. Order and replace main control. ; ordrng 1 W11533213, dspstn on spec-tagged invntry: 1 LINEARGUAGES OIL-LESS"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28262
Vincent O.
Job Details: 08/07/2023
Found rotor bolt had fallen off not allowing rotor and slide to properly align. Installed rotor bolt and secured properly. Tested and verified proper operation. All functions check ok.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Holyoke, MA 01040
Mike K.
Job Details: 08/07/2023
"But is under wp 1yr warranty per service bench.Has been getting some frost along top middle of freezer. Seal looked god on door but some gapping between liner and case. Also gasket not sealing at bottom edge of rf, some insulation visible and keeping gasket from sealing, renovwd insulation build up and reformed gasket, sealing properly.Ordering sealant to seal gap, though rf gasket likely the issue.; ordrng 2 Wp482338 (Sealant)s"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near East Windsor, CT 06016
Gary V.
Job Details: 08/07/2023
"Inspected and found hub stripped and wash plate will not come off, unit needs Gearcase and wash plate and hub, will submit estimate and call.; rqstng P&A on 1 W11454734 (Gear case) and 1 W10528947 (Hub), dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near East Windsor, CT 06016
Gary V.
Job Details: 08/07/2023
"Installed parts listed and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Enfield, CT 06082
Gary V.
Job Details: 08/07/2023
"Inspected and found f2e2 fault ui panel disconnected, found ribbon connections together on ui , but still faulting on f2e2, will order ui panel and return.; ordrng 1 W11478526 (Ui panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Charlotte, NC 28269
Vincent O.
Job Details: 08/07/2023
Installed new compressor. Pulled vacuum and checked for leaks. Recharged 54g r600@. Tested and verified proper operation and cooling. All functions check ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Plainville, CT 06062
Ruben C.
Job Details: 08/07/2023
Checked unit not getting water thru filter housing ordering housing and water valves pad in front is working normally; rqstng P&A on 1 WPW10279866 (Dual valve) and 1 WPW10238100 (Valve) and 1 W10844267 (Filterhousing)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Plainfield, CT 06374
Amanda R.
Job Details: 08/07/2023
Complaint randomly wont advance through cycle leaving clothes very wet at end of cycle sometimes wont drain ; ordrng 1 W11417466 (Control) and 1 W11038689 (Valve) and 1 W11307244 (Lid lock)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Stafford, CT 06076
Amanda R.
Job Details: 08/07/2023
Over sudsing shifter fault off balance load not advancing through cycle needs new inlets valves and shifter went over soap amount and how often to do clean washer cycle and loading clothes evenly in basket ran automatic test agitating normally ; rqstng P&A on 1 W11168740 (Cod valve) and 1 W11168743 (Valve) and 1 W10913953 (Actuator)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near East Hartford, CT 06118
Jeremy B.
Job Details: 08/07/2023
"Motor only hums and washer not shifting. Replaced capacitor and actuator ran calibration then self test all checks ok. Had customer start a load and they called back saying its doing the same thing. Will order and replace motor, control, and harness. ; rqstng P&A on 1 W11283592 (Motor) and 1 W11095106 (Harness) and 1 W11116592 (Control), used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Hartford, CT 06106
Chuck M.
Job Details: 08/07/2023
Installed motor and tested. Showed customer it works. No noise detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Hartford, CT 06112
Chuck M.
Job Details: 08/07/2023
Customer complaint is that refrigerator was not cooling properly. Inspected and found ice in air tower and return. Cleared ice and set unit to recommend. Advised customer to arrange food in freezer for proper circulation. Allow time for unit to stabilize and reach proper temperature.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hartford, CT 06112
Chuck M.
Job Details: 08/07/2023
Customer complaint is that dryer was not starting. Inspected and found thermal fuse open. Replaced and tested. Showed customer it works. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Rock Hill, SC 29732
Mitch H.
Job Details: 08/07/2023
"Tested and ran diagnostics. No stored error codes. An full diagnostics cycle, all functions working as designed. Heater operating properly. No issues found.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 08/07/2023
"Tested and found motor not starting. Replaced capacitor, retested, all functions operating properly.; used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Rock Hill, SC 29730
Mitch H.
Job Details: 08/07/2023
"Checked and found noise coming from clutch. Replaced clutch and actuator. Tested, still making a loud grinding noise. Ordering gear case and wash plate.; ordrng 1 W11454372 (Gear case) and 1 W11397111 (Wash plate), used 1 W10721967 (Cam), and 1 W10913953 (Actuator) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Thomaston, CT 06787
Jimmy R.
Job Details: 08/07/2023
"Tested unit and found no ice being made interior lights out and no water dispensing, checked dispenser and found unit just beeping no valve coming on, checked harness for left deli draw and found ok checked cntrl panel in door and found water in cntrl shorting it out, disconnected cntrl and lights came back on and unit started working. Ran and cycled ice maker unit is now filling reset cntrl and dispenser is now flowing customer needs to replace filter. Checked all other operations and unit is now working properly customer is going to hold off on replacing left deli draw for now will let know if wanting to order door assembly"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Marvin, NC 28173
Jonathan J.
Job Details: 08/07/2023
I replaced all previously ordered parts tested operations had to defrost fresh food evaporator freezer evaporator had already defrosted itself. No additional issues found with refrigerant Frost patterns at this time.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW
Near Hartford, CT 06112
Chuck M.
Job Details: 08/07/2023
Customer complaint is that washer would not start a cycle. Inspected and found lid lock not working. Replaced and tested. Started normal cycle and showed customer it works. ; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near New Britain, CT 06053
Ruben C.
Job Details: 08/07/2023
Replaced control and filter tested operation normal ran diagnostics normal component test ran normal
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Plainville, CT 06062
Ruben C.
Job Details: 08/07/2023
Installed console working ok but has damage on right side took pic reordering console; ordrng 1 W11125152 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704LPA0
Near Avon, CT 06001
Ruben C.
Job Details: 08/07/2023
Canceling service cust does not have bill of sale
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Indian Land, SC 29707
Mitch H.
Job Details: 08/07/2023
"Checked with customer, only having an issue with center burner. Checked and found center burner going out if turned to simmer. Removed burner head, found that orifice for simmer was clogged from either a spill or overflow from cooking. Removed orifice, cleaned and reinstalled. Tested, burner now operating properly through all ranges. Checked other burners, all operating properly."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Holland, MA 01521
Amanda R.
Job Details: 08/07/2023
Night light bulb blew now light wont toggle from high to low or shut off needs new control ; ordrng 1 W11545876 (Control)
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Southbridge, MA 01550
Amanda R.
Job Details: 08/07/2023
Unit is stacked complaint that leaking onto floor right side intermittent mostly leaks WHEN there is a load in both washer and dryer bellow not ripped dryer venting goes under deck starting leaking like a month ago would need a load started before arrival and would need two techs to unstack dryer ; ordrng 1 W11524103 (Dispenser)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Charlotte, NC 28278
Robert A.
Job Details: 08/07/2023
"Cx complaint that the unit is not heating to the set temp. I inspected the unit to confirm the complaint. I found no error codes, the calibration was set to 0. I tested the burners, all worked fine. I tested the oven, it ignited fine with no issues to the set temp of 350. When I arrived the cx had aluminum foil over the vents of the bake burner tube cover. I recommended to not block those vents for optimal baking temps. The part is with the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlotte, NC 28214
Robert A.
Job Details: 08/07/2023
"Cx complaint that the units FC door comes open when the RC door is shut and does not close by itself. I inspected the unit to confirm the complaint. The unit is cooling fine. The FC door comes open from the air pressure sent the FC when the RC door closes. I explained to the cx how this is normal when the RC is forcefully closed. I adjusted the gasket and leveling leg to help the door close after it opens, I also recommended closing the RC door softer to avoid the air pressure to the FC. The unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Charlotte, NC 28216
Robert A.
Job Details: 08/07/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB04
Near Fort Mill, SC 29707
Mitch H.
Job Details: 08/07/2023
"Replaced evaporator fan motor and control. Plugged unit back in,fan and all control functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Grafton, MA 01536
Chris B.
Job Details: 08/07/2023
Replaced all parts and unit running normal. Good frost pattern on the evap side. Mentioned to the customer to keep an eye on the cooling for the next few days. ; dspstn on spec-tagged invntry: 1 W11438736 THERMISTOR
We serviced a
LG WASHER
Model WT7100CW
Near Grafton, MA 01536
Chris B.
Job Details: 08/07/2023
Replaced all parts and unit running normal. Ran diagnostic test. Mentioned to the customer to run a few small to medium loads and keep an eye on the water level.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Grafton, MA 01536
Chris B.
Job Details: 08/07/2023
Complaint that the unit is not spinning out properly. Found bad hub. Wash Plate wouldnt come off. Will quote customer for parts and labor. Customer will contact the office if they decide to fix the washer. Customer has 7 days to waive the trip fee into labor. Collected trip fee.
We serviced a
N/A REFRIGERATOR
Model MFI2569VEM
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 08/07/2023
Complaints freezing food throughout the entire fresh food section also not dispensing water from the door not making ice. Hardly we have to replace the filter every two days for it to make even a trickle water filter bypass does nothing no change. I found filter housing is defective causing water issues and icemaker issues. I replaced all previously ordered parts ordering water issue parts ; rqstng P&A on 1 WP12956202 (Filter Housing assembly) and 1 67006322 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Berlin, CT 06037
Jimmy R.
Job Details: 08/07/2023
"Checked over unit and found moisture building up on mullion strip then dripping down onto freezer gasket, checked mullion and found not heating up when on checked voltage and power is being supplied mullion faulty. Replaced mullion and unit is now heating up and moisture will now go away, advised to leave heater on during the summer to stop moisture."
We serviced a
AMANA REFRIGERATOR
Model ASI12175GRS07
Near Southington, CT 06489
Jimmy R.
Job Details: 08/07/2023
"Checked over unit due to not making ice and water would not dispense found no water to dispenser or ice maker checked water supply and found water to connection, removed valve and checked water supply to main fill line and no water, loosened up water connection and water started to enter system. Found rubber gasket on waterline connection blocking water flow, fixed to stop from blocking replaced valve due to line leaking and replaced housings tested water and unit is now making ice and working to specs"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Worcester, MA 01604
Chris B.
Job Details: 08/07/2023
"After returning found the gear case drenched in oil as I recommended to change the gear case too with the harness wire and drain pump. Customer was still complaining of burnt oil smell. No burning of oil but yes theres a big oil leak. Changed all parts gear case, harness wire, drain pump, cams and unit running normal. No leaks detected. Roger left the part at customers house for me to install them."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fort Mill, SC 29707
Mitch H.
Job Details: 08/07/2023
"Replaced evaporator fan motor, fan blade and harness. Tested, fan now operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"
We serviced a
LG WASHER
Model WM3370HWA
Near Hampden, MA 01036
Roger R.
Job Details: 08/07/2023
"Installed new pump. During installation found outer boot clamp rusty and broken. Needs new clamp ACA56078801 charged part only $24.95 will order and return. ; ordrng 1 ACA56078801 (Clamp, outer door spring)"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ10
Near Charlotte, NC 28226
Jeff L.
Job Details: 08/07/2023
"Found ice maker arm in the up locked position, dropped arm down the ice maker immediately began to cycle. There was froze water in mold which it dumped. Unit ran and checked ok.(Call complete)"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Charlotte, NC 28270
Jeff L.
Job Details: 08/07/2023
"Found oven light not cutting off when door is shut. Found 3 screws out of bottom of door replaced those. Also found door handle loose tightened it. The door is not closing all the way to cut light off, I can push against the center top of door and light goes out. The oven latch is fine, if I push latch with finger light goes out. At this time Im ordering door hinges. Also need to adjust gas flow to right front burner taking a little longer to light because of gas pressure coming the gas valve need to adjust that when come back.Part#W11568813Part#W11568813; ordrng 1 W11568813 (Rh hinge) and 1 W11568941 (Lh hinge)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Charlotte, NC 28270
Jeff L.
Job Details: 08/07/2023
Call this number when heading out 704-201-5214 Found door lock broke will not latch to cabinet of machine. Will need to order door lock.Part#W11394572; ordrng 1 W11394572 (Lid lock)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Gastonia, NC 28054
Ryan S.
Job Details: 08/07/2023
"Customer complained unit wont wash good. Also said deferent wont dispense. Upon arrival found no error codes. Ran cycle and unit filled with water and started. Unit working as designed, informed customer unit working as designed and he will have to pay trip fee. Customer said hes going to call whirlpool, and complain to them would t pay trip fee. So left call. Was going to call tech line to inform unit is working as designed but techline is in training and closed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Gastonia, NC 28052
Ryan S.
Job Details: 08/07/2023
"Customer complained unit wont go into spin. Found speed sensor fault. Inspected under actuator and found insulation , leaves and twine inside gearcase, mouse had made nest in gearcase, which obstructed actuator, informed customer unit wouldnt be covered under warning and she got really mad and refused to pay, so left call."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Dallas, NC 28034
Ryan S.
Job Details: 08/07/2023
Customer complained unit wont shut off. Found unit partially full of water and drain pump running but now working. Needs drain pump. Called safety authorization #m183qs1wpl1 replaced drain pump . Verified proper operation. ; used 1 W11399437 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Mount Holly, NC 28120
Ryan S.
Job Details: 08/07/2023
"Retuned to install parts ordered by previous tech, installed parts and verified unit heating. Informed customer to set up Wi-Fi connection and call help line if needed after that. Verified proper operation and showed customer."
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2476SF0A
Near Mooresville, NC 28115
Mark C.
Job Details: 08/07/2023
"Unit is slightly out of level causing a slow leak. Leveled unit, unit is fully operational with no leaks."
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near Mooresville, NC 28115
Mark C.
Job Details: 08/07/2023
Units freezer led is out as well as the rear led under the ice box replaced modules unit is fully operational.; used 1 W10695459 (Module) from stock
We serviced a
SAMSUNG DISHWASHER
Model DW80R5060US
Near Matthews, NC 28105
Jeff L.
Job Details: 08/07/2023
Found dishwasher drain pump bad. The customer has to get a floor person out to remove part of the flooring to get dishwasher out. Customer had servicer out before us and was told the same thing. At this time Im collecting trip and diagnostics charge and advised customer that the estimate was good for 7 days. I sent estimate to customer. (IF WE DO JOB DISHWASHER HAS TO BE OUT OF HOLE)(Call Complete)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Matthews, NC 28105
Jeff L.
Job Details: 08/07/2023
Machine is filling and agitating and spinning. Customer was not quite sure how to operate unit. This will be a installation and instruction call. I educated the customer on how to operate unit. Put unit into diagnostic mode had no fault codes present. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11158830 CAPACITOR
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Matthews, NC 28104
Jonathan J.
Job Details: 08/07/2023
Complaint microwave makes a clicking noise will not start making a burning smell. I found thermal event has occurred at thermal cut out. I replaced thermal cut out harness assembly. No additional issues found everything is working normally. File number 7737031034 tech line file number. Parts and labor authorization number j183qn1wpl1 part and labor autho number.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS
Near Hartford, CT 06120
Chuck M.
Job Details: 08/07/2023
Arrived to diagnose range. Apartment has roach infestation. Took pic behind range.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW1
Near West Hartford, CT 06117
Chuck M.
Job Details: 08/07/2023
Customer complaint is that washer makes a clicking noise during agitate. Customer put a towel in washer and started normal cycle. No noise found. Customer will try to record noise.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRB25QABL10
Near Medfield, MA 02052
Aimee Z.
Job Details: 08/07/2023
Found air leak freezer. Door is bowed lower inside of freezer doorGasket wouldnt helpDoor no longer available j
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Fort Mill, SC 29715
Mitch H.
Job Details: 08/07/2023
"Tested and ran diagnostics tests 57 and 56, found E5 thermistor error. Replaced ice maker , ran test 57 and 45. Ice maker cycled and returned to home position correctly. Valve activated and filled properly.; used 1 W11658802 (Ice maker) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Ludlow, MA 01056
Roger R.
Job Details: 08/07/2023
Found unit working as designed but customer is unsatisfied with performance. Found no unusual noises. Customer showed me clothes with dirty arm pits. See photo. Instructed on loading and detergent usage.
We serviced a
SAMSUNG RANGE
Model NE58F9500SS
Near Chicopee, MA 01020
Roger R.
Job Details: 08/07/2023
Found right front burner control fail causing unit to heat on high at all times. Quoted $177.35 for part DG44-01006A and $239 labor. Cust declined repair. If customer decides to repair balance due is $298.43
We serviced a
FRIGIDAIRE DISHWASHER
Model GLD2445RFC0
Near Chicopee, MA 01013
Roger R.
Job Details: 08/07/2023
"Found upper spray arm had come apart. Quoted $41.22 for new arm and $239 labor rate. Ordering part 5304506516 and will call when part is available ; ordrng 1 5304506516 (Arm ,spray)"
We serviced a
WHIRLPOOL DRYER
Model WGD4900XW0
Near Longmeadow, MA 01106
Roger R.
Job Details: 08/07/2023
Found failed thermal fuse. Replaced and checked. All okay; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Chicopee, MA 01020
Roger R.
Job Details: 08/07/2023
Complaint of no ice. Found error code E5 at service test 56 which indicates a bad sensor in the ice maker. Replaced with new ice maker and ran fill test. Water fill sounded normal. ; used 1 W11658802 (ICE MAKER) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Charlotte, NC 28269
Robert A.
Job Details: 08/07/2023
"I installed the ordered part and tested the unit for the cx. The unit is working as designed. However the new door color is wrong, the unit needs stainless steel but black stainless was ordered. Im ordering the part for the return visit.; ordrng 1 W11173823 (MW door)"
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Charlotte, NC 28269
Robert A.
Job Details: 08/07/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.o; dspstn on spec-tagged invntry: 1 279973 THERMAL KIT
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DS01
Near Matthews, NC 28104
Jonathan J.
Job Details: 08/07/2023
"Replaced user interface, tested operations no additional issues found at this time. Microwave is heating and operating normally."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Unionville, NC 28110
Jonathan J.
Job Details: 08/07/2023
Complaint light intermittently works in microwave. I found pin connector. Going to transformer at main control. Micro appliance manager was unplugged. I secured connector tested operations no additional issues. Found all lights are now working. Microwave is heating fine. Oven has no issues.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Belmont, NC 28012
Ryan S.
Job Details: 08/07/2023
"Customer complained unit want level, unit had scratches in back panel and that the back panel was getting too hot. Informed customer scratches werent covered under 1 year warranty just 30 day warranty, customer didnt want to pay to get fixed. Found heat from vent was what was making panel hot. Informed customer this was part of the dsign and they would have to call whirlpool for any issues with not liking the design . Leveled unit by raising back legs . Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28278
Ryan S.
Job Details: 08/07/2023
"Customer complained unit wont go past fill. Found long fill error and motor error. Ran service mode and found motor just humming during spin and agitate, replaced capacitor from ts. Found unit was not properly hooked up to drain line, drain line was taped to drain line in home causing suction and syphon issues informed cus to get drain line Plummed to properly hook up drain line. Went into service mode all all functions are working properly in service mode. Issue with filling must be intermittent. But informed customer to get fixed so that unit can fill properly. Verified proper operation other than issue with plumbing that customer must get fixed , informed her that this isnt the machines issue its an issue with the home and plumbing. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Charlotte, NC 28278
Ryan S.
Job Details: 08/07/2023
"Customer complained of no ice, found ice maker faulty. Replaced ice maker and unit now working. Verified icemaker filled."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Charlotte, NC 28278
Ryan S.
Job Details: 08/07/2023
Upon arrival customer didnt have warranty info. They said they called Jenn air and Jen air said they had a 3 year warranty. Informed customer they only had 2 year with extended parts warranty. Customer wanted to call warranty company and didnt want to pay today. Left call.