We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 12/14/2023
"Complaint when you press start, will run for a half a minute and then start chiming will not wash clean light will flash drain pump will turn on. I found F7 E2 error code, single speed, wash motor failure error code. I am ordering a wash motor to fix issue and control. I verified voltages are correct and proper. parts on back order will call customer as soon as parts come in. Parts will be coming directly from manufacture.; ordrng 1 W11460946 (Pump assembly) and 1 W11672229 (Control)"
We serviced a
ROPER WASHER
Model RTW4640YQ1
Near Gastonia, NC 28054
Ryan S.
Job Details: 12/14/2023
"Returned to install suspension. Installed new suspension. Ranunit , verified proper operation."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/14/2023
Customer complained unit making noise. Found when powering on cold valve nosie happened. Found noise is from home valve. Informed customer to call plumber for issue. Verified proper operation.
We serviced a
SAMSUNG OVEN
Model NE594R0ABSR/AA
Near Agawam, MA 01001
Roger R.
Job Details: 12/14/2023
"Found noisy convection fan motor. Quoted 199.99 plus $239 labor rate. ; ordrng 1 DG96-00110E (Motor, fan)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Indian Land, SC 29707
Mitch H.
Job Details: 12/14/2023
Removed and replaced door gasket. Checked and ensured door was contacting and sealing properly. All checked good.; dspstn on spec-tagged invntry: 1 W11483553 GASKET
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Fort Mill, SC 29707
Mitch H.
Job Details: 12/14/2023
"Tested and confirmed issue. Entered diagnostics, tested all valves, activated and working correctly. Fabric softener not being dispensed. Needs dispenser assembly. Quoted customer for repair. Approved. Collected full amount on cc. Ordering dispenser. Checked part availability and scheduled return for 12/20 AM; ordrng 1 W11524103 (Dispenser)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/14/2023
"Removed and replaced main control. Reassembled, tested and ran control calibration. All components and functions now operating properly."
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/14/2023
"Tested and ran diagnostics, would not run any diagnostic tests. Exited diagnostics, attempted to run a cycle, found that I could not move to different cycles. Stuck on Normal and would not change. Needs control. Quoted customer for repair and saved estimate. Customer will discuss with his wife and let us know. Advised customer that estimate will be good fo 7 days. Collected for service call on cc."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/14/2023
"Removed and replaced valve, heater and control board. Reassembled, ran ice maker test 57, completed and returned to home position correctly. Ran valve test 45, activated and filled properly. All components test good."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 12/14/2023
Customers complaint is lid not locking. Tested several times and washer and lid lock working as designed. Instructed customer on proper use all checks ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Northbridge, MA 01588
Aimee Z.
Job Details: 12/14/2023
"F3e3Cust stated not spinning on wash cycle and not rinsing.ORan manually a slow, med and fast ran fineAlso filled tub with towels deep fill and drained hit high speed .Water no rinse fabric softener out .Advised customer to run load and txt me if spun.Ordering valve and suspension rods; ordrng 1 W11400156 (Suspension rods) and 1 W11400157 (Dispenser) and 1 W11676811 (Harness), states that autho needed"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Stafford, CT 06076
Gary V.
Job Details: 12/14/2023
"Inspected and found f5e2 for door lock fault, replaced and cycled, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ1
Near Dudley, MA 01571
Aimee Z.
Job Details: 12/14/2023
Fills try to start and goes to drain Found failure of wash pump; ordrng 1 W11416363 (Wash pump)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Rock Hill, SC 29730
Mitch H.
Job Details: 12/14/2023
"Tested and entered diagnostics, found F1E1 control error in addition to F1E0, also found F3E0 sensor error. Ordering main control, maxwell control and sensor. Checked part availability and scheduled return for 12/19 AM.; ordrng 1 W11564644 (Control) and 1 W11122852 (Control) and 1 W10833885 (Sensor)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Worcester, MA 01606
Aimee Z.
Job Details: 12/14/2023
"Found strike broken, send latch also if needed; ordrng 1 W11457841 (Strike) and 1 W11394572 (Latch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Worcester, MA 01605
Aimee Z.
Job Details: 12/14/2023
"Found bolt to agitator out, i re installed and tested Found washer was shutting off in agitation, tested outlet polarized and grounded.But lower outlet not working tripped breaker.Ran through outlet by sink washer worked fineRan a calibration and diagnosticsAdvised Cust to have outlet by washer looked at ..Electrical issue"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Ellington, CT 06029
Gary V.
Job Details: 12/14/2023
"Arrived and found fae4 fault for shifter in display, checked connections and diverter plate and didnt see any problems, ran auto diag test and went thru no problems, cycled unit 3 times thru initial wash phase and no codes came up. Going to order new pump, as diverter assy is NLA. Customer going to run unit multiple times until return date . If unit does not fault out, he will cancel return trip.; ordrng 1 W11416362 (Pump and motor)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB
Near Enfield, CT 06082
Gary V.
Job Details: 12/14/2023
Installed new burner and tested fine.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Matthews, NC 28105
Jeff L.
Job Details: 12/14/2023
Found loud noise coming from top left corner of fridge door that supplies ice and water from previous fridges with this issue plus the service bulletin I have ordered the parts to correct the issue and will return 12-21-23 pmPart#W10394073Part#W11482383; ordrng 1 W10394073 (Water tube) and 1 W11482383 (Water valve)
We serviced a
KITCHENAID BELLA
Model KRFC704FPS05
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/14/2023
Replaced all parts ordered by previous tech unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/14/2023
Replaced UI the normal key was stuck and would not allow any other operation of dishwasher replaced part unit ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model LSQ9549PW2
Near Amherst, MA 01002
Chris B.
Job Details: 12/14/2023
"Replaced all parts and washer running normal. Tested out agitation, rinse and spin cycles and all tested normal. 1yr warranty on parts and labor. Couldnt find customer upon departure and left a magnet on the refrigerator for any questions customer may have. Washer working normal. ; dspstn on spec-tagged invntry: 1 80040 AGITATOR DOGS and 1 WP8318084 DOOR/LID SWITCH"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/14/2023
Found oven not holding correct temps about 30 to 40 degrees lower than selected temperature. Bake and broil units are working correctly. Unit ran and checked okCall complete ; used 1 WPW10181986 (Oven sensor) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Springfield, MA 01109
Roger R.
Job Details: 12/14/2023
Found unit leaking from standpipe. Recommend plumber to rectify issue
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB11
Near Springfield, MA 01118
Roger R.
Job Details: 12/14/2023
"Found refrigerator door seal loose and not staying in channel. Will need a new seal. ; ordrng 1 W11240749 (Gasket, doir)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Springfield, MA 01129
Roger R.
Job Details: 12/14/2023
"Installed new ice maker and defrost heater., all okay now. ; saved tckt"
We serviced a
LG RANGE
Model LRE30757ST/00
Near Springfield, MA 01118
Roger R.
Job Details: 12/14/2023
"Found unit not heating in bake cycle due to a failed relay board on back of unit. Quoted 109.99 for board and no additional labor. ; ordrng 1 EBR32401002 (Board, control)"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Granby, CT 06035
Gary V.
Job Details: 12/14/2023
"Installed new compressor and checked for leaks and found none, recharged system r600 and unit started cooling, please allow 24-48 hours for temps to regulate. Paid in full at office.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506619 COUPLER 8 NK MS 00"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HC2
Near East Granby, CT 06026
Gary V.
Job Details: 12/14/2023
"Inspected and found debris built up in tubs and informed about cleaning washer cycles, all other functions test fine."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 12/14/2023
Dryer not heating properly. Used vent test kit and test failed. Removed vent vent from back and found test passed. Tested on night heat and took cycling temps found dryer heating to proper temps but vent long and needs the dryer thats designed for long vents. ; used 1 W11224254 (VENT TEST KIT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Torrington, CT 06790
Jimmy R.
Job Details: 12/14/2023
Installed new sump&motor ran machine threw a test cycle and unit is now washing and operating to factory specs
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 12/14/2023
Found tub hanging. Suspension damaged and tub ring damaged but running it it also damaged the rotor. ; ordrng 1 W11260238 (Rotor) and 1 W11400156 (Suspension) and 1 W11590590 (Tub ring)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Hartford, CT 06106
Chuck M.
Job Details: 12/14/2023
Installed freezer door and it checked ok. FF door is bowed and does not close at upper left side. Ordered another FF door. ; ordrng 1 LW11156544 (dor-fip)
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Bristol, CT 06010
Jimmy R.
Job Details: 12/14/2023
"Replaced encore and control tested unit and console now excepting selection and turning on, ran unit thew a wash cycle and all operations are now working to factory specs"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Meriden, CT 06450
Jimmy R.
Job Details: 12/14/2023
"Tested unit and found washer erroring out f9e1 long drain and tub full of water, checked drain pump for power and found blue wire to pump broken off, repaired wire with butt connection and still no power to drain pump. Checked voltage at control and 120v coming out and sending to pump just not getting to pump, checked wire harness and found blue wire broken again where harness goes to control or to actuator, repaired with butt connection and unit is now draining and operating to specs"
We serviced a
JENN-AIR RANGE
Model JES1750FS2
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 12/14/2023
"Found error code f2e1 stuck key pad. Did a key pad test all workingAlso tested elements all good broil works and convetion ring.Bake doesnt . Tested bake dont have 240 across bake element Also tested fuse is goodFan wasnt working ,I installed new fan. Works nowNeeds mrc2 cntrl; ordrng 1 W11295990 (Micro computer)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DR0
Near Springfield, MA 01108
Roger R.
Job Details: 12/14/2023
Found unit has a worn washplate and transmission shaft is worn also. Would need both items. Quoted $289.99 for new gearcase and $129.99 for new gearcase. Customer declined repair.
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Charlotte, NC 28277
Jeff L.
Job Details: 12/14/2023
Found fault code F1 E2 means we have bad communication between control and motor also the unit is over filling the tub and continuously kicking the drain pump on. Needs parts for repair. There is no data in service matters on this product had to call tech support to be told how to read fault codes. Rescheduled for 12-20-23 am #SR7738006756Part#W11633359Part#W11561182; ordrng 1 W11633359 (Control) and 1 W11561182 (UI)
We serviced a
JENN-AIR WALL OVEN
Model JJW2430DS01
Near Charlotte, NC 28277
Jeff L.
Job Details: 12/14/2023
Part was defective when opening the box with customer present and the trim was damaged on 1 corner (see pics) spoke with Lisa and reordered part and will return 12-19-23 amPart#W11236887; ordrng 1 W11236887 (UI)
We serviced a
WHIRLPOOL OVEN
Model JJW3830LL00
Near Charlotte, NC 28278
Jeff L.
Job Details: 12/14/2023
Tech was assigned as a helper; snapped 1 QuickPics
We serviced a
WHIRLPOOL DRYER
Model ???
Near Lancaster, SC 29720
Jonathan J.
Job Details: 12/14/2023
Customer is not available on Tuesdays and Thursdays only available on Fridays. Our company has no Friday availabilities only available Tuesdays and Thursdays advising customer to contact seller of machine and. Manufacture. Customer canceling over Phone as there is no availability for him on Tuesday and Thursdays due to work
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Newington, CT 06111
Chuck M.
Job Details: 12/14/2023
Customer complaint is that refrigerator door does not close on its own always. Explained to customer that doors do not have a closing mechanism. Unit is functioning correctly.
We serviced a
BOSCH RESIDENTIAL REFR
Model B36CL80SNS/06
Near Lancaster, SC 29720
Jonathan J.
Job Details: 12/14/2023
Complete water filter whenever trying to replace. I found filter housing. Had gotten a piece of calcium carbonate stock. I removed calcium carbonate was able to install new filter with no further issues. Everything is now working just fine. No leaking occurring.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 12/14/2023
Complaint washer wont do anything making weird noises not washing properly. I found error codes F7e9 locked rotor f6e3 communications error acu cannot hear mcu f1e2 motor drive control over temp cleared error codes performed a diagnostics cycle everything was spinning and working till the end when unit suddenly stopped and shut down. I inspected Gearcase and clutch no issues. Office to call customer when parts come in. ; rqstng P&A on 1 W11478526 (Ui) and 1 W11419171 (Mcu)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Britain, CT 06053
Chuck M.
Job Details: 12/14/2023
Installed water tank and valve. Water is still not dispensing. Blew air through water line from top of unit to valve and it is blocked. Ordered water tube. ; ordrng 1 W11666461 (Water Tube to Dispenser)
We serviced a
WHIRLPOOL DRYER
Model WED94HEXW0
Near Putnam, CT 06260
Amanda R.
Job Details: 12/14/2023
Replaced all parts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Britain, CT 06053
Chuck M.
Job Details: 12/14/2023
Customer complaint is that food was freezing in FF section. Inspected and found damper stuck open. Replaced diffuser and advised customer to allow time for unit to stabilize and reach proper temperature. Allow time for frozen food to thaw. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Newington, CT 06111
Chuck M.
Job Details: 12/14/2023
Installed control and console. Tested and dryer is working.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Farmington, CT 06032
Chuck M.
Job Details: 12/14/2023
"Installed basket, gear case and wash plate. Found cam and belt worn out. Replaced from T/S and tested. Washer checked ok. ; used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killingly, CT 06241
Amanda R.
Job Details: 12/14/2023
Control from Plainfield Indiana did not fix issue still getting stuck on spin called tech support they know theres a issue but have to wait for service bulletin for fix and dosent know when that will be released gave customer customer service number for next step for resolution for customer being without a working washer for about four months
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Killingly, CT 06241
Amanda R.
Job Details: 12/14/2023
Squealing noise during spin coming from gear case ; ordrng 1 W11449840 (Gear case) and 1 W10752283 (Wash plate)
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Killingly, CT 06239
Amanda R.
Job Details: 12/14/2023
Explained its not advancing past sensing because its calling for hot water put on tap cold and it filled and advanced to wash ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
KENMORE RANGE
Model ="790.74333314"
Near Plainfield, CT 06374
Amanda R.
Job Details: 12/14/2023
Bake not lighting ignitor getting 120v Replaced ignitor tested operation normal ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
MAYTAG WASHER
Model MHW8630HC0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 12/14/2023
"Complaint water remaining in dispenser have to clean out after every use switched to pods just because of it also washer will not turn off continues to drain will not turn off for hrs unless power button is pushed. I found error codes and service bulletin s F8e1 f0e2 Technical Service Pointer #: W11446112 Action Required: MandatoryRelease Date: April, 2020. And Technical Service Pointer #: W11504923 Rev A Action Required: MandatoryRelease Date: May, 2021 Im ordering a dispenser assembly and a main control for f0e2 drain pump is working fine as of right now no debris in pump but lots of suds. Still in pump customer stated they are only using one tablet of detergent per cycle. I replaced water level sensor it seemed to fix drain and power unlock issue. ; rqstng P&A on 1 W11524106 (Dispenser) and 1 W11322884 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Heath Springs, SC 29058
Jonathan J.
Job Details: 12/14/2023
Complaint not speeding up properly not operating properly. I found error codes F2e1 f7e1 f7e3 I found gearcase has been leaking water and it still leaking water around speed sensor. I am ordering a bunch of parts for gearcase. Wash plate is seized. Well have to break wash plate to remove gearcase. ; rqstng P&A on 1 W11428524 (Capacitor) and 1 W10913953 (Actuator) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 6 WP8533953 (Screw)s and 1 W10752283 (Washplate) and 1 W10752187 (Bolt)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Kershaw, SC 29067
Jonathan J.
Job Details: 12/14/2023
Complaint washing machine jumping will not balance properly even empty. I found suspension rods have failed and ordering new suspension rod kit. No additional issues found with washing machine. Surprisingly no error codes in fault history. Unit is sitting next to a hot water tank and keeps banging into it. It is a gas heater advising customer not to use washing machine anymore until it is fixed to avoid damage to her hot water tank. Or worse. ; ordrng 1 W11130362 (SUSPENSION)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kershaw, SC 29067
Jonathan J.
Job Details: 12/14/2023
"I suspect noise is due to hose slap cannot duplicate abnormal noises customer had clothing stuck under agitator could have also caused noise clicking and popping while unit is slowing down from a spin cycle is normal noise drain hose smacking aginst wall is a normal noise as well I called whirlpool while washing a normal load of towels and bedding all noises heard by manufacturer are normal 7738020414 file number. I replaced cam and actuator as a precaution unit still made the same noise as before popping between agitation, going into spin and also spin when slowing down normal noise cannot do anything about also called manufacturer manufacturer stated the same. if we come back for the exact same popping noise, must charge customer 129 diagnostics fee. If no issues are found now. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HMEDBSR/AA
Near Southington, CT 06410
Jimmy R.
Job Details: 12/14/2023
"Checked over unit and found fridge leaking water under crisper draws, checked for water and found water leaking from under evaporator cover removed cover and found drain line iced over, melted ice and noticed piece of metal tape and foam had blocked drain not allowing water to flow and to ice up, cleared drain and unit is now letting water down and flowing normally. All operations now working to proper specs"
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/14/2023
"Checked over unit and found dryer tipping to the back and wobbling found rear leg not attached and other legs just hand tightened causing them to fall out when moved. Checked over legs and found broken and stripped out replaced all legs and tightened, leveled unit and ran a cycle. All operations now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/14/2023
"Tested unit and found fridge not cooling and freezer keeping items cold not frozen, checked freezer evaporator and found unit iced up causing no cooling. Placed unit into a diagnostics cycle and forced into a defrost checked heater and found no heater, Removed and melted ice from panel found brown heater wire pulled from harness causing no power to heater. reconnected wire and secured to stop from pulling apart, checked heater and unit is now defrosting and all operations are working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waterbury, CT 06705
Jimmy R.
Job Details: 12/14/2023
Tested washer and found unit errored out F5e3 lid will not lock or unlock ran machine thew a self diagnostics test and when getting to the lock cycle the lid lock would just click never locking lid lock faulty. Replaced lock and recalibrated unit ran a wash and spin checked all operations and unit is now locking and working properly ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 12/14/2023
"Tested unit and found washer had gone off balance breaking lid lock, checked off balance issue and found suspension rods really bad causing tub to jump Al, over and go off balance. Replaced latch so customer can do small loads will order new suspension rod kit, parts tentative p/a ; ordrng 1 W11217817 (Suspension), used 1 W11307244 (Latch) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Manchester, CT 06042
Jeremy B.
Job Details: 12/14/2023
Found water valve in back cracked causing a leak. Needs new valve. Cover on filter housing is broken needs new. Damper loud when cycling needs new. ; rqstng P&A on 1 WPW10341320 (Valve) and 1 WPW10394053 (Water filter housing) and 1 W11164593 (Damper)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Manchester, CT 06040
Jeremy B.
Job Details: 12/14/2023
Installed new knob and switch. Tested all checks ok. Customer must clean vent
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAW4
Near Charlotte, NC 28208
Robert A.
Job Details: 12/14/2023
"I sent the cx a call ahead, he said no one will be home. The appt needs to be rescheduled.; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Charlotte, NC 28205
Robert A.
Job Details: 12/14/2023
"Cx complaint that the units oven light turns on by itself and theres no chime from the control board. I found an error code: f1e0. I started a bake cycle, it reached the set temp with no issues. The cooktop burners work fine. The unit needs a new control board to resolve the issue. Im ordering the part for the return visit. ; ordrng 1 W11567368 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Robert A.
Job Details: 12/14/2023
Cx complaint that the units evap is freezing. I inspected the unit to confirm the complaint. I found the unit cooling fine with no ice built up at the moment. This has been an ongoing issue. The heater came on with no issues. Im ordering a new control board to resolve the issue.; ordrng 1 W11566851 (Control board)
We serviced a
WHIRLPOOL DRYER
Model WET4027HW2
Near Charlotte, NC 28205
Robert A.
Job Details: 12/14/2023
"Cx complaint that the unit seems to be smoking. Inspected the unit to confirm the complaint. I found that the unit heats, tumbles and has good airflow. There was no smoke when I was in the home. The duct was jammed and loose probably causing the smoke from building hot hot point directly at the dry wall. The duct needs to be corrected the unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28215
Robert A.
Job Details: 12/14/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Robert A.
Job Details: 12/14/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Ryan S.
Job Details: 12/14/2023
"Customer stated unit has had problems for months, said now its not keeping temperature along with later issue of cutting on and off by itself. Upon arrival found freezer was -2?, and refrigerator was 45?. Ran several service tests and all tests passed checks. Thermistors pass. Evap fan and air baffle working, compressor working. Icemaker has E0 meaning no error codes, ice maker passed harvest and fill tests. Unit is on dedicated line with no gfi, customer has tried using drip chord to another outlet and still has issues. First unit was cutting on and off now its effecting cooling, called techline. Techline asked several questions about power issue, sometimes light flickers and cooling is fine, sometimes they have no control of UI but unit cools. Sometimes now no issues with lights or UI but unit stops cooling. Asked about service tests ran. Informed him of all passing tests. Techline putting in for review. Sr#7737592635"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Denver, NC 28037
Ryan S.
Job Details: 12/14/2023
"Customer complained of noise when opening door. Replaced door hinge ads. Noise stopped. Customer also complained door was hard to open and close, have to slam it to close. Found door latch was faulty causing it to hold door and not let door close as easily as normal. Ordering door catch and door latch . Scheduled return call for 12-19-23 am. ; ordrng 1 WPW10544004 (Door catch) and 1 WPW10653840 (Door latch), used 2 WP8268961 (PAD) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW05
Near Bloomfield, CT 06002
Mike K.
Job Details: 12/14/2023
"Unit showing over 1yr in service bench. Asked cs for receipt and she could not find it. Explained it is needed for warranty so cannot do the work for her, which also cannot be done as she has the wrong replacement part. Has a cracked deli drawer cover, she had received a deli drawer. Explained to her that cosmetics, which crack in cover is considers, are only covered for first 30 days. She would need receipt for any warranty work and would need to speak with whirlpool to see if they would cover the cracked cover under warranty.Left without doing any work as customer wasnt going to pay, and didnt have the part anyways."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Iron Station, NC 28080
Ryan S.
Job Details: 12/14/2023
"Customer complained door handle fell off. Upon arrival found handle had came off. Replaced handle from, pre id ts. Verified proper fit and function."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bessemer City, NC 28016
Ryan S.
Job Details: 12/14/2023
"Customer complained door is warped and frame was damaged, and that the unit is making a nose. Found damage to frame was just white stickers covering screw holes on left side of door, was as designed, door was slightly bowed out so ordering new door inner and outer. Found back left wheel was making slight noise so replaced back left drum wheel from truck stock , noise stopped. Customer said unit was shaking , but unit was barely moving from units drum spinnng, part of normal design, customer repeatedly said that he wants a new unit that something is wrong with this and hes calling to get it replaced. Informed him all I can do is order the parts needed and fix the issues. Ordering inner outer door, drum seal and drum handle and glue for drum seal. Informed customer office will call when parts come in. ; ordrng 1 WPW10463967 (Inner door) and 1 W10861224 (Outer door) and 1 W10861521 (Door seal) and 1 W10861225 (Door handle) and 1 Y055980 (Glue)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Rock Hill, SC 29730
Mitch H.
Job Details: 12/14/2023
"Tested and ran diagnostics. Found multiple error codes F5E1 lid switch, F6E1 communication, F7E1 tachometer, and F9E1 long drain. Could not get any components to activate in diagnostics. Ordering control, lid switch and drain pump.; ordrng 1 W11394572 (Lid switch) and 1 W11621183 (ACU) and 1 W11399437 (Drain pump)"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near York, SC 29745
Mitch H.
Job Details: 12/14/2023
"Checked and ran diagnostics. No stored error codes. Tested, lid lock operated properly but no water coming in. Checked valve and wall connections, all checked good. Unplugged washer, allowed to sit for 5 minutes. Plugged back in, all functions now operating properly. Washer fills and begins cycle correctly. Ordering control. Part is special order. Advised customer that offers will call to schedule when part arrives.; ordrng 1 W11627413 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near West Hartford, CT 06117
Mike K.
Job Details: 12/14/2023
"Replaced main control and in diagnostic rf, fr and defrost thermistors passed. Damper working. Put in manual defrost and heater is working.Let defrost work until bottom turns of evap cleared then steamed clear rest of evap.Was putting all together and could hear a humming like sound, made me think my phone was ringing/vibrating. Was coming from the heater thermistors, replaced heater. Clearing evap had caused drain pain to overflow. Cleaned up water from floor."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Bristol, CT 06010
Mike K.
Job Details: 12/14/2023
"Replaced basket, bear case assy, Washplate. Metal collar on Washplate would not come off, had to brake to remove, then metal collar would not come off shaft and had to brake that as well.Recalibrated and ran diagnostic test, made Lois screech in final spin test. Replaced cam and belt and ran test again and ran through fine. Ran a drain and spin and spun at full speed fine.This was a 2x time call and should have been set up as such.; used 1 WPW10006384 (BELT), 1 W10721967 (CAM KIT), and 1 2x time (2x time) from stock"
We serviced a
KITCHENAID OVEN
Model KSEG700ESS2
Near Farmington, CT 06085
Mike K.
Job Details: 12/14/2023
"Replaced triple burner switch tested, worked on each setting and left triple on high for 5 minutes with no issue."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Farmington, CT 06085
Mike K.
Job Details: 12/14/2023
"Replaced icemaker fan assy, verified operation in test 36. Ran icemaker harvest and completed fine. Ran icemaker fill test and completed fine. Cs to monitor"
We serviced a
WHIRLPOOL DISHWASHER
Model Wdt970sahz0
Near Avon, CT 06001
Mike K.
Job Details: 12/14/2023
"Cs complaint of leaking, believes it happens during draining. Bowls under door on arrival, foam soaked.Ran normal cycle for 10+ minutes. Through first two fills and drain with no leaking. Cancelled and drain and no leaking. Possible over sudsing, dish placement. Raised right leg to square door.Insulation would not stay in place so removed, doesnt affect operation.Cs had me try another cycle and this time leaked from the right, opened door to inspect and when closed next leaked from the left, removed door and unit surging and leaking from left and center, raised both legs fully and same. Do not see anything damage on bottom door gasket can order.Did try without lower rack and didnt leak, put back in moving silverware to door and removing one big bowl. Also did not leak.Quoted for lower spray arm, bottom door gasket W10837249 107.04 lower spray arm.; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Canton, CT 06019
Mike K.
Job Details: 12/14/2023
"Replaced drain pump and harness. Ran normal cycle through fill into wash, cancelled and drained fine. Ran drain and spin and ran fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Canton, CT 06019
Mike K.
Job Details: 12/14/2023
"Unit made only a couple cubes after last repair.Icemaker has e2 error.Fails harvest test. Fails motor test, ice in tray, not breaking free.Ordering icemaker. Office to contact cs when part comes in to schedule return.; ordrng 1 W11658802 (Icemaker), dspstn on spec-tagged invntry: 1 WPW10769076 CNTRL-ELEC"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Hadley, MA 01035
Chris B.
Job Details: 12/14/2023
Complaint that the broiler is not heating up correctly and it would turn off after a minute. Ran a broiler cycle and it took about a minute and a half and would shut off the broil. Broiler element and thermostat is good and found no issues with the harness wire. Will order a control board for a return visit. ; rqstng P&A on 1 W11528249 (Control Board)
We serviced a
MAYTAG OVEN
Model MES8800FZ2
Near Northampton, MA 01060
Chris B.
Job Details: 12/14/2023
Complaint that the unit is not cooling properly. Found error code F8E0. Found bad blower fan. Quoted parts and labor. Customer will looking into another unit. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV03
Near Easthampton, MA 01027
Chris B.
Job Details: 12/14/2023
Complaint that the water dispenser is spraying sideways and has a broken corner. Will order parts for a return visit.; ordrng 1 W11616802 (Separator) and 1 W11615170 (Tube) and 2 W11219641 (Corner Filler)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Westfield, MA 01085
Chris B.
Job Details: 12/14/2023
Complaint that the unit is not washing correctly. Found error code F4E3 bad wash pump. Will order parts for a return visit.; ordrng 1 W11613479 (Sump Pump Kit) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL RANGE
Model WEC530H0DS0
Near West Springfield, MA 01089
Chris B.
Job Details: 12/14/2023
Complaint that the oven would not turn on. Found all keys and buttons working properly. Ran a test mode and all tested normal. Did a reset at the controls. Ran both broil and bake with no issues. Unit working normal. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Chicopee, MA 01013
Chris B.
Job Details: 12/14/2023
Complaint that the unit is not cooling at all. Found start device and cap working properly. Compressor is noisy and not holding or running normal. Will order parts for a return visit.; ordrng 1 W11656989 (Compressor Kit) and 1 W11504432 (Lokring) and 1 W11506619 (Lockring) and 1 W11506638 (Lokring) and 1 W11109499 (Drier Tube) and 1 W11504445 (Lokring) and 1 W11561262 (Lokring) and 1 W11503892 (Start Device) and 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV1
Near Wilbraham, MA 01095
Roger R.
Job Details: 12/14/2023
"Found unit showing error code FAE2 indicating a failed vent. Checked and found no continuity at wax motor. Will need new vent assembly. Will order and return. ; ordrng 1 W11649995 (Assy, vent) and 1 W11545539 (Gasket, vent)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW2
Near South Windsor, CT 06074
Jeremy B.
Job Details: 12/14/2023
Customers complaint is dispenser not working properly. Tested and found all checks ok instructed customer in proper use.
We serviced a
WHIRLPOOL DRYER
Model MGDB765FW0
Near East Hartford, CT 06108
Jeremy B.
Job Details: 12/14/2023
Door popping open during use. Was able to adjust strike and door staying closed better. Quoted customer for a new strike. They will call back if problem continues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPW1
Near Springfield, MA 01104
Roger R.
Job Details: 12/14/2023
Found unit connected to a disposal that did not have the drain plug knocked out. Instructed customer on proper installation. Use install and instruct fulfillment.
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS2
Near Enfield, CT 06082
Gary V.
Job Details: 12/14/2023
"Inspected and found fault for cooling fan, replaced cooling fan and cycled to temp, tested fine now.; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASR/AA
Near Enfield, CT 06082
Gary V.
Job Details: 12/14/2023
"Installed new ice maker and cycled, filled with water, allow 12-24 hours for production.; dspstn on spec-tagged invntry: 1 DA97-07603B ICE MAKER"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 12/14/2023
"Returned to install parts ordered. Installed parts and ran service mode to test all functions, unit working as designed. Showed. Customer unit running. ; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Franklin, MA 02038
Aimee Z.
Job Details: 12/14/2023
"F0e5 out of balance loadRemoved wash plate the hub was stripped ,replaced With truck stock. Ran a cycle with towels wet and spun.Cust up running but also needs new suspension rods; ordrng 1 W11130362 (Suspension rods), used 1 W10528947 (Hub) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Foxborough, MA 02035
Aimee Z.
Job Details: 12/14/2023
Checked error codes found 7-1. Wash motorAlso Dishwasher on the heater replacement Technical Service Pointer #: W11540964Special Project code S17304.Heater has been leaking on the wash motor.Needs heater with wash pump; schdld next appmnt for 12/19 TUE AM
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Robert A.
Job Details: 12/14/2023
I installed the ordered parts and tested the unit for the fix. The unit is working as designed.