Customer complained of water buildup on rc. Found new parts not leaking. No water leaking from filter area . Found ref drain line clogged w ice. Defrosted ice. Evap was not frozen over just tray and drain line. Drain now draining properly. Verified proper operation.

"Returned to install new knob and lens , verified surface burners working. And lens illuminating when needed..verified proper operation."

Returned to install dsi board. Installed part. Verified proper operation.

"Inspected and found hole in the drain hose leaking water, will order new drain hose and return.; ordrng 1 W11244231 (Drain hose)"

"Inspected and found tub hub stripped, also customer was complaining that the lid lock would lock all on its own, quoted for a tub hub and a control board, customer will call if she wants repaired."

"Inspected and found chunk of ice in the ice chute and cleared the ice out, cycled and tested fine."

Installed new tub and cycled tested fine.

Installed main control board and cycled tested fine.; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC

"Complaint oven is not heating properly cooling fan runs 24 seven when oven is not been run for a long time microwave door has to be held closed for to work. I found reason for oven not heating properly is due to door switch broken oven thinks that the oven door is constantly open preventing oven from heating properly. Unit will need a door switch to repair for the lower oven. Unit will need microwave inner door to repair microwave customer does not have to hold, microwave door closed all the time. Office office to call customer when parts come in.; ordrng 1 WPW10128850 (Lever) and 1 W11600214 (Door panel) and 1 W10883049 (Switch) and 2 W10886919 (Internal cavity microwave light)s and 1 Rivetgun (Rivet gun)"

Replaced all parts and door closing properly. Wiped down glass of finger prints but lower corner of the glass has some markings that was there before doing the repairs.

"Inspected and found evap fan motor making noise, will order and return.; ordrng 1 WR60X31522 (Evap fan motor)"

"Inspected and found compressor running but running hot and no refrigerant left in system, unit needs sealed system overhaul, quoted for compressor and filter drier repair and any other problems found after that would be additional. He will call if wants to proceed with repairs."

"Inspected and found hinges, broken and doors slamming down unit needs new hinges. Quoted and she will call."

I replaced all previously ordered parts verified operations. Everything is now working properly all big features and convection features of microwave are also working properly with no further issues found.

"Inspected and found proper voltage getting to main control but ui panel not powering on, quoted for harness and ui repair, customer will call if wants repaired."

Complaint unit making ice extremely slow. I found water pressure is extremely slow getting to refrigerator. Slow water pressure is the cause of icemaker not making enough ice or dispensing water out of the door properly. Customer needs to fix water pressure issue and then we can reevaluate if needed. No cooling issues found no additional issues found with refrigerator at this time.

Replaced part and oven is igniting properly.

Complaint that the dryer is making noises again. Found nothing wrong. Collected trip fee.

Complaint that the refrigerator is leaking water from the bottom. Found freezer frosted over and heating element wasnt working correctly. Found disconnected wires the the element. Adjusted and all working. Found leaking from the water valve and line. Will order parts for a return visit.; ordrng 1 W11546685 (Water Valve) and 1 W11162036 (Water Line) and 1 W11645360 (Water Chute) and 1 W11162040 (Inlet Water Line)

"Inverter, controls W11664342 & W11567409, evap cover, compressor replaced previously, measuring msg 14 in fr and 50 mid shelf fr. Replaced ce on rf evap cover near bottom, no air flow.Thermistors matching temp findings, rc ecap 32, fc evap 2, pantry 46, ice door 24, ice tray 18, fr icemaker tray op (doesnt have one) max temps 71, 60, 60,50Average temp 44, 16, 32, 20Min temp 31, -20, 29, -14. Tested rf defrost, while on realized compressor is running during test, running during all tests. Closed out and back in and same.Rf fan not running in test, rc fan does. Compressor looks to be constantly running and clogging rf evap until fan stops working. Compressor not ramping up/down in test.In middle of testing the compressor then stopped and work not work in test 39, closed out of test cycle and came back on.Called tech line.Looking at Orion board as source of issues, power board to the inverter.Sr#7739847505Office to contact to schedule return ( part diagnosed by techline was replaced once before, but 6 volts dc coming to it which should have compressor running full speed and not, and the running during test mode, both pointed to Orion board. Ordered parts nveetee board also just in case they were taking each other out.; ordrng 1 W11567409 (Orion board) and 1 W11506421 (Inverter)"

"Customer complain unit feels for a little bit that starts washing with no water. Ran unit thigh service mode, no error codes. All functions worked.ran unit twice and unit filled and started washing on large load and small load settings. Verified proper operation. Could not find any issues. Collected trip fee."

customer complained dispenser dripping water. Flushed about a gallon of water through unit dispenser still dripping. Techline Techline said if hoses are connected properly and no holes and hoses flushing unit should work properly started taking unit apart to spigot not tight enough ordering spigot and waterline ordering valve has contingency. customer office will call when parts come inSr#7739843313; ordrng 1 W11227371 (Spigot) and 1 W11677733 (Door water line) and 1 W11548535 (Valve)

"No cool either section. Fans/ compressor are running, no frost, good air flow. Pulled unit out and verified cs mores air is running. Sealed system failure.Quoted for compressor/evaporator/drier & laborDenied, collected for service call only."

"Replaced lock and same, replaced control and same, found break in harness inside connector, giving a good pull it came free. Repaired wire and unit functioning properly."

"Installed new motor,thermal fix and cut off ran dryer thew a timed dry cycle and unit is now heating up and cycling properly; dspstn on spec-tagged invntry: 1 279787 MOTOR"

"Removed and replaced control board. Now powers up correctly. Attempted to test washer, lid lock constantly cycle between lock and unlock. Removed and replaced lock with W11670519 lock from t/s. This part defective out of box, will not lock at all. Checked and confirmed correct voltage from control to lock. Ordering new lock. Checked part availability and scheduled return for 9/9 AM.; ordrng 1 W11670519 (Lid lock), used 1 W11670519 (Lid lock) from stock"

Installed new sump&motor ran unit thew a heavy wash cycle and unit is now dry and washing to properly specs

Found the bearing and closer broken and cant find the screw ; rqstng P&A on 2 5304519757 (Bearing)s and 2 5304519789 (Closer)s and 1 241953905 (Scew)

Installed a trans pully and shifter and belt with spring and clutch Ran diagnostics to agitate and spin wasnt stretching Cust doing wash when left

"Found needs friction sleeves broken and 1 bushing is broken .Order 2 of each; rqstng P&A on 2 WP8268961 (Sleeve)s, ordrng 2 WP8268990 (Bushings)s"

Installed new outer glass on door complete

"Lights are dim in the rf section, one of the 8 leds is out. Was replaced 2x wars ago by us. verified getting 30vdc to lights. Tech sheet list 24v. Called techline mod verified 30vdc is right.Quoted for led module/labor. Accepted . Collected in full via cc; ordrng 1 W11527432 (Led light assy)"

Customers complaint is washer will start on its own. Ran diag found F3E1(pressure sensor fault. Made sure hose is clear. Ran self test. Needs new main control. Quoted customer. Customer will be be calling to get parts and labor warranty.

"Installed new parts. Please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504419 COUPLING 8/7 AL-AL , 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11506619 COUPLER 8 NK MS 00 , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

Called tech support and relayed the same problems as previous service visit. No options for me to repair SR#7739785358

Installed new water filter housing. Ran a gallon through dispenser found no leaks

"Ran microwave due to when customer would run unit it would make a rubbing dragging noise from inside, traced noise and turned off turn table finding noise coming from there, checked table and cleaned turn table due to some rubber on wheels ran unit again and again noise is now gone and unit is operating to specs."

"Tested unit and found machine displaying F6e1 no response from acu and not starting a cycle, tried to run a diagnostics and unit would not go in, removed console and replaced ui replaced main control and ran a self test. Units is now allowing selections and all operations working to specs"

Customer complained unit had frost buildup in freezer . Found unit has air leak on top of gasket in fc. Ordering gaskets part per appliance fix live recommendation. Informed customer office will call when job is authorized and parts come in; rqstng P&A on 2 W11159728 (Gasket)s

"Customers complaint is Freezer not staying cold enough found 38 in fresh food section and 21 in freezer. Ran test 4 in diag and found a weak frost pattern. System needs to be leak checked possible leak in cabinet. Ordering both evaps and compressor. The leds went out I. Freezer and top in fresh food section. Needs new led kit. ; rqstng P&A on 1 WPW10608485 (Evaporator freezer) and 1 W11116006 (Fresh food evap) and 1 W11683243 (Led kit) and 1 W10832994 (Compressor) and 3 Xtratime (Xtra time)s, states that autho needed"

"Installed evap cover, fan now running and working, please allow 24-48 hours for temps to stabilize."

"F5e1, f8e6, f2e1, f6e2, inspected and found multiple problems, inlet valve screens, clogged main ACU communication fault stuck UI button, and lid lock fault, quoted the customer and he will call if wants repaired."

I replaced user interface tested operations. Dryer is powering on and cycling. Just fine as of right now. Dryer is also heating with no further issues found.

Complaint notice a gap in the gasket wasnt sure if its ceiling properly. Gaskets are foam glued in place gaskets will not remove easily gaps on the outer edges on normal cannot pull or push in any further no frost or condensation forming inside a fresh food section no icicles forming in freezer no heavy frost forming inside of freezer either. No cooling issues foundunit set to second warmest setting it can be in fresh food section on top shelf is 40?. Freezer ice cream as hard as a rock.

I replaced main control tested operations no further issues found unit preheated 400 with no issues Authorization number for parts only W1c1hf1wp1 autho code.

Frost in freezer and clogging damper holes to ff section ff section not cooling set Temps at recommended cleaned condenser coils cleared ice out of damper holes leveled unit because it was leaning forward could use shims under front to level it more

Complaint that randomly unit will make a lot of noise while spinning explained loading alike items is very important and it is possible to over load and or under load unit it at least needs six items in it the spin setting turned off on quick cycle

The end stop for upper right track fell off reattached made sure it clipped on to track correctly

"Not cooling in ff section, fr section is frosted over evap cover, fan incased in frost. Turned on defrost heater defrost is working, frost was only by fan and top of evap, looks to have been defrosting ok with bottom clear.Quoted for clearing evap as defrost looks to be operating.Cleared and fan working fine."

Complaint made ice for a couple of days and then stopped making ice again. I found icemakers bone dry again. Fill tube was not frozen upon arrival but was empty. I cycled icemaker. I cycled power first and icemaker filled with water properly. Im ordering a water inlet valve and a heater heater just to be safe ; ordrng 1 W11087201 (Heater) and 1 W11482383 (Valve)

Complaint washer is not turning on full of water as well. I found unit is a new build construction area I found drain pump molex connector had come unplugged probably due to install. I plugged molex back into drain pump no additional issues found with washer at this time performed a calibration procedure cleared error. Codes performed a quick wash cycle. Everything is working upon departure.

"Complaint prior to a few days ago refrigerator would display P0 error code and it would chime nonstop day and night directly after coming back from vacation. I suspect evaporator fan motor is the cause of the power outage failure. Customer stated they turned off the power for one minute and have not noticed issue reoccurring since. I am going to order evaporator fan motor as a precaution as there is evidence of evaporator being frozen still evaporator may have to defrost evaporator if issue continues to occur but as of right now, unit is defrosting itself. I did place unit into manual defrost mode every eight hours test number seven turning off adaptive defrost control.; ordrng 1 W11578030 (Evap fan mtr)"

"Complaint dryer is leaking but is not connected to any water source. I suspect one of two issues is occurring as dryer is heating properly and functioning properly. Customer is not complaining about it taking too long to dry clothes either. I suspect air conditioning the fact that the air conditioning vent is blowing directly on dryer is allowing it to draw in warm air from outside, causing dryer to turn into a dehumidifier for external air. Or a clogged and restricted air vent going outside causing heat humidity and moisture to build up inside of dryer while dryer is an operation preventing it from blowing out moisture properly. As of right now, everything is operating normally and properly on the dryer. Filter Screen is damp to the touch lint on filter screen is not saturated but damp."

Cust stated fridge and freezer stopped cooling .He re set breaker is cooling both now. Fridge fan and freezer running Cleaned coils condenser. Freezer was 8 degrees bread wasnt frozenand the gasket right fridge door torn And break in draw harness. 120 to fridge and compressor running and condenser fan.; rqstng P&A on 1 W10846057 (Gasket) and 1 W10830288 (Control) and 1 W11170612 (Harness)

"Cust stated center spray arm comes off and found the hose to the top rack in sump.Re installed is spraying needs to replaced center spray arm, spray arm manifold and feeder tube.Gave customer estimate on phone . Said call if wants parts.Is running now"

Tech was assigned as a helper;

Customers complaint is the drain pump ran for 23 mins and the lid wouldnt unlock. Ran diagnostics found no error codes. Ran self test and calibration on control twice all checks ok.

"Ran washer and found unit making a squeaking noise wile in a spin cycle also tub wobbling and banging on cabinet wile spinning. Tested suspension and found tub bouncing out of control replaced suspension and tub is now stable. Checked noise and found belt stiff and loose causing loud noise wile spinning, replaced belt and recalibrated unit all operations are now working to specs ; used 1 W11130362 (SUSPENSION), and 1 W11239857 (BELT) from stock"

"Tested washer, found it would not start any cycle. Entered diagnostics, no stored error codes. Unplugged washer for approximately 2 minutes. Plugged back in, ran control calibration, completed properly. Exited diagnostics, started quick wash cycle, washer now operating properly. Ordering control. Checked part availability and scheduled return for 9/10 PM.; ordrng 1 W11627517 (Control)"

"Checked and found freezer temp at 2 degrees and fridge at 38. Ran diagnostics, no errors and components test good. Compressor, condenser fan and evaporator fans all operating properly. Refrigerator cooling and operating properly at time of visit.; ordrng 1 W11369036 (Evaporator fan)"

"Disassembled washer. Removed and replaced control, gear case, and related parts. Reassembled, ran DLMS calibration, tested, washer now operating properly.; used 1 W10913953 (Actuator) from stock"

"Customer was concerned about cabinet movement during spin. Entered diagnostics, no stored error codes. Ran manual tests for agitate and spin, all tested good and operating properly. Ran control calibration then automatic test cycle. All functions and components tested good. Washer operating as designed."

Tested and found magnetron bad. Humming but not heating. Will need magnetron. Quoted customer for repair and saved estimate. Customer approved repair. Checked part availability and scheduled return for 9/16 AM. Collected full amount on cc.; ordrng 1 W10754299 (Magnetron)

"Inspected and found ui panel not responding and numbers scrambled, replaced with new ui panel and cycled tested fine."

"Complaints on the freezer side behind the bin here water dripping intermittently sizzling noise also occurring water after replacing a filter blows out extremely fast out of door dispenser food on the top shelf freezing right hand door closes easier than the left-hand door. Right hand door closes easier due to physics doors is a larger door has the same tensioning spring as the freezer door so it is going to close easier due to physics, nothing to fix nothing to adjust on top shelf is due to air vents being blocked. Advised customer on orientation of food. Water blowing out of door dispenser after customer replaces water filter is due to air being in the waterline after customer replaces water filter, customer to run 4 gallons of water through door dispenser to get all air out of the system, after replacing water filter fix to adjust unit dispensing perfectly fine upon arrival as theres no air in the system but a tiny little bit. Sizzling noise accompanying by dripping noise is due to normal operation unit going into defrost mode, allowing evaporator to defrost the drain hole and the bottom of the floor, where the water escapes into drain pan underneath unit to fix nothing to adjust. No issues found with refrigerator at this time. No additional issues reported by customer at this time and all cosmetic defects are non-discoverable as unit is past 30 day cosmetics warranty from when unit was registeredfor delivery on November 16, 2023"

"Installed new fridge door and checked for good seal around cabinet, found sealing good and tight. Customer had some ice forming around damper advised to watch but if door was not closed it will cause moisture. Unit is functioning to specs advised we cannot take old doors they are customers responsibility if any issue contact customer service"

Replaced all parts and door closing properly. Lighting shut down due to door opened for a period of time which is normal. Showed customer how to do a reset so the lighting would turn back on. All working normal.

"Complaint oven door is not in perfect. Alignment has some squish at the top left-hand corner allowing door to be pushed in slightly further than on the right side. I found no issues as this specific model has a one spring oven door design. Left-hand door does not have that same heavy spring in it as the right hand side does also the natural squish of the door gasket is allowing door to be pushed in just ever so slightly. No issues with door at this time cannot adjust due to cosmetics warranty only being 30 days, not a functional issue is strictly a cosmetic based issue."

Installed the right front and rear leveler

Making loud squealing noise customer recorded noise replaced all dryer kit parts ; used 1 4392065 (DRYER REPAIR KIT) from stock

The ff evaporator has heavy frost on it fridge needs to be shut down and defrosted and cleaned out of all food needs a new ff thermistor and to be optimized ; rqstng P&A on 1 W11087438 (Thermistor)

"Customers stated unit stoped working again. Found sediment buildup in cold water valve this time. Customer said hes cleaned them out and valve has even been changed. Informed customer this is an issue with his plumbing or well , he will need to clean this out and get well house fixed or sediment will keep clogging valve faster than normal . Washer working as designed. Informed customer this issue isnt covered by warranty and he will have to pay if called back. Verified proper operation when filter was cleaned off. Sr#7739842294 . Called techline to document."

Customer complained ice maker not working. Found icemaker harness was not seated properly and not making connection. Plugged in harness and cycled Icemaker and unit is harvesting and asking for water when prompt. Verified proper operation.

"Customer complained unit was not cooling properly, but unit had corrected Itself by the time I arrived. Ran unit through all service tests, thermistors pass and proper temps in rc and fc . Compress run test passed. All fan tests and baffle tests passed. Cleaned off coils but werent extremely dirty. Ran compressor test again. No signs of defrost issues/no ice /frost buildup. All door deals good . Informed customer unit working as designed."

Customer complained light out under microwave after changing bulb light stays on all the time now. Issue is with control board ordering new control board. Scheduled return call for.9-10-24 pm ; ordrng 1 W11545876 (Control board)

"Customer complain of loud , grinding noises. customer had video sounded like gearcase confirmed gear of slipping. Ordering gear case and wash plate , due to possibility of wash plate being stuck on return. Also putting in for 2X timeframe . Informed customer office will call when parts comes in.; ordrng 1 W11449841 (Gearcase) and 1 2xtimeframe (2xtimeframe) and 1 W11510461 (Wash plate)"

"Cs had broke lid lock, but also found unit leaking oil out of the gear case assy, would need gear case assy and lid lock, denied. Collected for service call only"

"Unit is under 1yr wp warranty per service bench. Complaint of tripping breaker when going into bake, had started to heat. Cs turned on at breaker and 8 started a broil, same result, after about 10-15s I popped the breaker and was heating before that, with unit heating and then popping gfi breaker it could be a weak breaker (electrician had just installed). Was able to remove top cover as Installed and everything checks fine. When reassembled it ran a bake cycle fine, preheated to 350 with no issue. Cannot explain source of issue, but moving everything around looks to have corrected it."

"Cut and added coupler to broken line, added processing tube to compressor and pulled into a vacuum fine. Gave unit a 41 gram charge of r600a and the lugged in, return line getting hot and verified frost pattern starting on evap. Replaced broken drip tray. Cs to monitor.; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 2 W11504419 COUPLING 8/7 AL-AL , 2 W11504420 COUPLER 8/6 NR MS00 , 1 W11504448 COUPLER , and 1 W11506623 COUPLING 5/5 NR MS00"

Complaint that the refrigerator has the H20 light on and some rust pits on the door. Mentioned to the customer to use the appropriate stainless steel cleaner. Complaint that the doors are unleveled. Adjusted the right side and mentioned to the customer to adjust the rug so the refrigerator is on solid floor. Found no issues with the refrigerator.

"Installed parts listed and cycled, tested fine now."

Replaced part and ran diagnostic cycle and all tested normal.; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC

"Inspected and found motor overheating after 20 min run time and fan blade on motor slipping, also main acu showing pressure system fault, checked hose and dome and tested fine, will submit estimate for new motor and main control board and call with return date ; rqstng P&A on 1 W11283592 (Drive motor) and 1 W11481108 (Main acu), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , states that autho needed"

"No answer at the door or on the phone, office verified.; saved tckt"

Complaint that the IM is not making ice. Found bad IM. Wouldnt stop cycling. Quoted parts and labor. Re IM with TS W10882923. 1yr warranty on parts and labor.; used 1 W10882923 (ICE MAKER) from stock

"Tested, unable to duplicate complaint. Customer had video of sound. Says it is intermittent. Based on location in video believe noise is from evaporator fan. Found no excessive frost or icing on evaporator itself. Ordering evaporator fan motor and blade. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11578915 (Evaporator fan motor) and 1 W11458267 (Fan blade)"

Customers complaint is washer going off balance and banging. Ran diagnostics found no error codes. Ran self test. Adjusted so washer level. Instructed customer proper load size and loading. Recommend to wash like items together and do fullLoads.

"Inspected and found voltage getting to lid lock, but lid lock is getting hot and not latching, lid magnet switch shows working properly when magnet is applied, quoted for lid lock and he will call."

F7e4 basket reengagement F7e1 tachometer fault F7e6 motor circuit open f0e3 overload customer states that saw F7e1 flashing in display it did work after that it is starting normally today customer states that she is within the two year warranty but dosent have receipt replaced actuator tested starting normally explained we wont refund ; used 1 W10913953 (ACTUATOR) from stock

"Inspected and found water dripping from Ice maker area, found ice maker housing unlevel and leveled out housing to stop leak, cycled and unit filled with water without leaking, please allow 24 hours for ice production.; dspstn on spec-tagged invntry: 1 W11482383 VALVE"

"Drained old water out and replaced drain pump, verified operation and left unit in a clean cycle to clear out unit."

"Inspected and found low frost pattern and compressor running hot, will order compressor and call for return date.; ordrng 1 W11580057 (Compressor)"

"Installed parts listed and cycled tested fine. Customers water pressure on the hot side of the feed is a little low, but I dont think its affecting anything. Customer will have a plumber Check it out if need be."

"Unit is under 1yr wp warranty per service bench. Complaint of not heating, getting to 350 then stopping. Has had another tech company out saying it was normal.Put unit into bake 350 and preheated fine.Measured several cycles and temperature is correct340 - 360, 343 - 361, 344 - 361Advised to let oven preheated a little longer (had preheated in 10 minutes) to allow interior metal to get to temp and have less heat loss when opening door , but it tears by properly."

Checked unit found latch does not always latch and some functions on control not working ordering latch and control; ordrng 1 W11513248 (Latch) and 1 W11513246 (Control)

Sr7739827092 called techline led keeps falling off techline said call safety safety is taking care of it told not to order anymore parts

"Concern fault. Inspected and f9e1 fault, checked drain hose and sink connections for blockage and found none, replaced with new drain pump, still faulting f9e1, internal problem with main acu, and drain pump for back up. will order and return.; ordrng 1 W11660283 (Main acu) and 1 W11497943 (Drain pump), used 1 W11412291 (DRAIN PUMP) from stock"

"Installed new control and thermistor and cycled back on, please allow 24 -48 hours for temps to regulate."

"Concern is overheating temps, inspected and cycled unit on low and high heat, temp on high was 170, and low 140 which shows normal and no problems or clogs in venting, everything tested fine at this time."

Complaint water leaking from dishwasher when starting. Unit under warranty per goods date with 1 year additional ELW. Ran diagnostic no stored errror codes. No leak noted. Checked sump and hoses. All tested okay.