Service History 76 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, MA 01108

Gary V.

Job Details: 08/09/2023

Customer was no answer on phone or at door. Office verified.; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Palmer, MA 01069

Mike K.

Job Details: 08/09/2023

"Called techline, described mullion condition and door alignment, provided photos. Sr# 7737058014Documented with whirlpool, no further direction from techline."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Charlotte, NC 28216

Robert A.

Job Details: 08/09/2023

Cx complaint that the unit makes a loud buzzing noise while its running. I inspected the unit to confirm the complaint. I found the condenser housing is rubbing against the condenser fan. I adjusted the position of the condenser fan housing and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/09/2023

Complaint refrigerator freezer section back wall is frozen over has frost heavy developing on back wall. Condensation on the ceiling and door in the middle. I inspected door gasket resealed and reformed door gasket to ensure tight seal did not find any air leaks in door. I suspect food ors. Im sort of item may have been propping door open at the top slightly right in the center I found 45.8 ohms heater resistance I replaced defrost sensor I defrosted evaporator evaporator was completely frozen over hitting fan motor causing buzzing noise refrigerator is located in the garage. Garage is not climate controlled. Customer stated they do leave the door mainly closed. But keeping the door closed does not equate to climate controlled. operating temperature is 65 to a maximum of 90 ideal 70 to 75 operating temperature range. ; used 1 WPW10384183 (THERMISTOR) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ1

Near Charlotte, NC 28216

Robert A.

Job Details: 08/09/2023

"Cx complaint that the unit does not work at all. I inspected the unit to confirm the complaint. The display is completely blank, the outlet is getting 121v and has good polarity. I checked incoming power to the control board (p1-1 & p1-3), its getting 0v. I checked the inline fuse and it was blown. I replaced the fuse with one from TS and tested Th unit for the cx. The unit is working as designed.; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Agawam, MA 01001

Gary V.

Job Details: 08/09/2023

"Cc autho #9297807562, for $574.73, paid in full. Office ran card. Inspected and found cond fan blade broken and evap fan getting voltage but not running,will order parts and return.; ordrng 1 W11193484 (Cond fan blade) and 1 WPW10464673 (Evap fan motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/09/2023

Installed new valve all checks ok. Customer r refusing to pay the difference.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Rock Hill, SC 29730

Mitch H.

Job Details: 08/09/2023

"Checked and found scratches and marks on one of the inner door glasses. Also checked center calibration, checks good. Instructed customer on using tools setting on control to adjust temp calibration. Ordering door assembly.; ordrng 1 W11600222 (Door) and 1 W10909682 (Nameplate)"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Thomaston, CT 06787

Jimmy R.

Job Details: 08/09/2023

"Tested unit and found washer shaking out of control in a spin cycle, checked errors and found F8e1 long fill checked suspension and found bad found tub wobbling up and down and suspension not catching it like it should unit needs new suspension kit, customer will hold off for now and let us know about going forward with repair"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS00

Near Meriden, CT 06451

Jimmy R.

Job Details: 08/09/2023

"Tested unit and found fridge led modules on left side of door and upper top of cabinet out, checked each module and found one on left side faulty and one on upper top faulty replaced both led modules and all lights are now working and operating to specs ; used 2 W11462342 (Modules) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Southington, CT 06489

Jimmy R.

Job Details: 08/09/2023

"Installed new door and customer advised me unit was shaking again, checked level and found front left leg not on the ground causing unit to wobble, wile checking legs found pedestal starting to bow out and crack advised customer the pedestal is breaking and this is causing issue with spinning the machine should be on the floor or on a concrete pad this would stop it from shaking, customer is going to buy a new pedestal the one they have now is also to small washer is sticking off 4 inches. If there still having issue they need a second opinion"

We serviced a

WHIRLPOOL WALL OVEN

Model KODE900HSS00

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 08/09/2023

Installed new parts and programmed. All checks ok.

We serviced a

WHIRLPOOL RANGE HOOD

Model KVWB400DSS

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 08/09/2023

Installed new motor all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HBL1

Near East Hampton, CT 06424

Jeremy B.

Job Details: 08/09/2023

Customers complaint is dispenser broken and dishes not drying. Found dispenser broken. Ran self test and all checks ok. ; used 1 W10861000 (DISPENSER) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near South Windsor, CT 06074

Jeremy B.

Job Details: 08/09/2023

Received wrong harness will reorder. ; ordrng 1 W11590868 (Harness)

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW1

Near Southington, CT 06479

Jimmy R.

Job Details: 08/09/2023

"Double checked unit and found washer would not cycle or advance in any cycle checked errors and found actuator error and cntrl error, ran a calibration and found unit would just sit never agitating just moving the tub, checked actuator and found not moving. Replaced actuator and found when cycling unit shorted out found harness faulty causing short. Unit needs new actuator,harness and cntrl ; ordrng 1 W11212745 (Actuator) and 1 W11502823 (Cntrl) and 1 W11376227 (Harness), used 1 W10913953 (Actuator) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near China Grove, NC 28023

Vincent O.

Job Details: 08/09/2023

Found grinding noise from worn gearcase. Also belt squealing when switching speeds. Unit will need drip vent assembly rebuild. Order and replace drive assembly. ; rqstng P&A on 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11550891 (Agitator)

We serviced a

GE WASHER

Model GFW550SSN0WW

Near West Springfield, MA 01089

Mike K.

Job Details: 08/09/2023

"Unit sat with water in it, would not spin/drain. Cs had drained unit at trap and trap clear, also verified drain hose not crimped.Verified trap clear, ran drain and spin, spinning fine.Lock working fine.Ran rinse cycle, let fill a bit and put into drain and spin, drain pump not running, no hum no operation.Measuring 6vac at pump, in process of moving it did turn the pump on twice, each time less then a second.Quoted for control and pump. Will think it over, quote saved. Collected for service call."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Chicopee, MA 01013

Mike K.

Job Details: 08/09/2023

"Unit under 1yr wp warranty per service bench.F8e4 error code, water in drip tray, cleared and started normal cycle fine. Explained dish position as on bowl angled in front of bottom rack likely was cause. Also explained how to correct if error happens in future."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHW00

Near Chicopee, MA 01013

Mike K.

Job Details: 08/09/2023

"Cs says fan not working and freezer to warm. Compressor off on arrival, as had door open compressor/fans kicked on. 38 in rf,, 21 in fr. Fr was air temp after had been open for diagnosing, no product in fr.Lots of frost/frozen water droplets on ceiling of fr. Icemaker was in off position, but cubes were frozen and frozen water in bins.. along with one bag of ice that was not melting. Evap fan was surrounded by ice and cover was partially clogged, good evap frost pattern. Cleared ice build up and unit went into defrost as I was reassembling.Issue is same as previous repair, so just collected for service call. Door is easy to leave open, reminded cs to make sure it is closed.; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR"

We serviced a

GE WASHER

Model GTW460ASJ8WW

Near South Hadley, MA 01075

Mike K.

Job Details: 08/09/2023

"Complaint of unit not agitating, finding clothes unmoved. Ran normal cycle and filled and went into agitate properly. Cancelled and ran drain and spin, went into spin fine. With intermittent failure quoted for shifter and cam"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Ludlow, MA 01056

Chris B.

Job Details: 08/09/2023

Replaced all parts and washer running normal. No leaks detected. Ran two diagnostic cycles and all working normal. Calibration cycle test done. ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hartford, CT 06114

Chuck M.

Job Details: 08/09/2023

Installed control and tested. Washer checked ok.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Hartford, CT 06106

Chuck M.

Job Details: 08/09/2023

Installed spark module and ignitor harness. Tested and range checked ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Charlotte, NC 28278

Jeff L.

Job Details: 08/09/2023

Replaced UI UNIT RAN AND CHECKED OK(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Canton, CT 06019

Chuck M.

Job Details: 08/09/2023

Customer complaint is that refrigerator and freezer had condensation. Inspected and found evaporator fan motor not running properly. Replaced and advised customer to arrange food items for better circulation. ; used 1 WP2315539 (EVAP MOTOR) from stock

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Hartford, CT 06120

Chuck M.

Job Details: 08/09/2023

Customer complaint is that dryer drum does not turn. Inspected and found belt broken. Idler wheel and rollers checked ok. Ordered belt. ; ordrng 1 W11162091 (belt)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Fort Mill, SC 29708

Mitch H.

Job Details: 08/09/2023

"Checked and found RC section at 60 degrees, FC section at -1. Found RC evaporator fan not working. Entered diagnostics, all fans will run under diagnostics tests, fan motors checked good. Compressor and condenser fan operating properly. System not switching and powering RC fan. Ordering Orion control, main board and user interface.; ordrng 1 W11567409 (Orion control) and 1 W11664342 (Control) and 1 W11574767 (User interface)"

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/09/2023

"Customer complained unit wont turn in, found belt cover had came off and pulled off wires to motor. Had to pull out harness to see separation on harness causing intermittent function. Unit would spin on last call but issue is harness broken in harness clip. Need harness and belt cover . Informed customer office will call when part comes in, ; rqstng P&A on 1 W11409708 (Belt cover), ordrng 1 W11643701 (Lower harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Gastonia, NC 28054

Ryan S.

Job Details: 08/09/2023

"Retuned to install parts ordered, installed new control and Ui , when installing Ui and taking out old Ui Ui housing started falling apart, Unit working otherwise now, but panel damage makes hitting buttons on panel difficult and cant use certain functions. needs new Ui housing panel. Informed customer office will call when part. Or,sing in to schedule return call. . ; rqstng P&A on 1 W11460908 (Control panel housing.)"

We serviced a

WHIRLPOOL WASHER

Model MHW8630HW4

Near Hartford, CT 06105

Chuck M.

Job Details: 08/09/2023

Customer complaint is that washer door would not open. Ran diagnostics and found error code F9e1 long drain. Inspected and found lint buildup in filter. Cleared and tested. Washer checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVB05

Near Belmont, NC 28012

Ryan S.

Job Details: 08/09/2023

"Customer complained of no cool. Upon arrival found evap coil had only partial frost pattern on my going as far as very bottom of evap. (Took picture) found compressor running and hot. Needs compressor and to check for leak upon install of compressor. Ordering compressor, filter drier, process tube and tube kit. Informed customer office will call when parts come in. ; rqstng P&A on 1 W10233961 (Compressor) and 1 2xtimeframe (2xtimeframe) and 1 WPW10143759 (Filter drier) and 1 W11506635 (Process tube) and 1 876765 (Tube kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, NC 28277

Ryan S.

Job Details: 08/09/2023

"Retuned to complaint of low cool. Upon arrival found unit not cooling properly. partial frost pattern on freezer evap coils. Only two bottom rings of coil covered. Checked pressure and with unit off found 20psi across both sides. filled with nitrogen at 125 psi, bubble checked all brazing points and lockring points , bubble tested inside on evap points, rechecked outside sections again and on screws around hinges no leaks detected per no bubbles. Pulled vaccum on unit and found resting on -23psi , after 20 minutes lost 2 psi resulting in -22psi. Can not find leaks on external sections. called techline to report leak in cabinet that can no be repaired. While on hold with techline unit went down to -19psi. Informed tech-line of findings. Techline agreed leak is in area that cant be repaired. Unit deemed as non repairable, SR#(7737051537) gave customer sr# to call warranty company to give information that unit is non repairable. Gave customer information and left unit unplugged and informed customer to not plug unit in."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFMOO

Near Milford, MA 01757

Aimee Z.

Job Details: 08/09/2023

Freezer is over packed found fan isnt running and doesnt have good air flowWill need to re steam on return. No fan frost is building ; Cllctd $256.24 CC Ref # 9296469326

We serviced a

MAYTAG WASHER

Model MHW6000XW1

Near Charlotte, NC 28277

Ryan S.

Job Details: 08/09/2023

"Customer complained unit will turn on but when start is pressed unit wont start. Ran service test mode and found no error codes present or stored. Ran service diagnostic test and all functions passed , ran again and heard lock try to lock and didnt, then it didnt lock after another try. Door lock is intermittently faulty. Ordering door lock, informed customer office will call when job is authorized and part comes in to schedule return call. ; rqstng P&A on 1 WPW10306374 (Door latch)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS22

Near Charlotte, NC 28278

Jeff L.

Job Details: 08/09/2023

Wall oven was in a new home unoccupied. Ran unit thru diagnostics and had no fault codes. Ran unit thru service mode all operations are working. Ran microwave 5 times on 1 minute cycles never heard any kind of sizzling sound. Preheated oven to 350 degrees and pre heated normally. I pulled unit from wall and dropped down UI board and inspected it and the ACU nothing was burnt on the components and all the wiring is in good condition with no burn outs present. Unit ran and checked ok(Call complete)

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Holyoke, MA 01040

Mike K.

Job Details: 08/09/2023

Sealed gap between liner and casing.

We serviced a

WHIRLPOOL WASHER

Model WFW9250WW00

Near Northampton, MA 01060

Mike K.

Job Details: 08/09/2023

"Large hole in bellow, quoted for new and labor, accepted. Put on new bellow, didnt feel much wobble in basket but new bellow rubs against basket badly. Matches original and no damage, but not working.Gap between tun and basket is much narrower at top then bottom.Unit unrepairable without replacing tub/basket. Collected for service call only"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Northampton, MA 01060

Mike K.

Job Details: 08/09/2023

"Wasnt making ice but customer found gap at upp right of fr gasket and when sealed that it started making ice, also doors misaligned. Level unit and doors even, reformed gasket and sealing properly.Advised to leave door closed remainder of day to reform to new position, if occurs again can attempt to warm with hair dryer and reform or reach out to us."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Ware, MA 01082

Mike K.

Job Details: 08/09/2023

"Fr door is rusting and n two spots, definite pitting on one. Also complaint of fr temp, temp measured at-1.Spoke with Lead tech at office, will put door in for PA, also saved quote for customer if does not go through.; ordrng 1 W11465916 (Fr door)"

We serviced a

SAMSUNG DRYER

Model DVE45R6100C/A3

Near Monson, MA 01057

Mike K.

Job Details: 08/09/2023

"Replaced thermistor, verified new part was at 10k ohms at room temp, ran normal cycle keeping sensor moist and ran for over5 minutes as normal."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Meriden, CT 06450

Jimmy R.

Job Details: 08/09/2023

"Tested unit and found items freezing in fridge compartment on top and middle shelfs, checked damper and found opening and closing when raising temps and lower temps found thermistor not registering correct temps in fridge section causing unit to run more, replaced thermistor and temps now registering. Checked gasket and found not sealing in freezer side allowing moisture to build up, heated gasket to seal. Ice maker would not make ice due to bin being full when it was empty found ice maker arm had gotten hung up on ice not sensing ice level, removed ice and unit dumped and filled as designed. Advised customer on leaving tall stuff on top shelf this will block air flow advised need to leave room to unit can breath and move air. Unit now operating to specs ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER , used 1 W10316760 (Thermistor) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Cheshire, CT 06410

Jimmy R.

Job Details: 08/09/2023

"Tested unit and found washer would not fill properly found cold water just dripping in causing unit to shut down and end the cycle, ran diagnostics and found error F8e1 long fill checked water inlet valve and found water getting to valve but valve not opening. Replaced faulty valve assembly recalibrated unit and washer is now filling and operating to specs ; used 1 W11210459 (Valve) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Prospect, CT 06712

Jimmy R.

Job Details: 08/09/2023

"Installed new cntrls and ran dryer threw a times dry cycle on high heat, checked operations and unit is now working to factory specs"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Charlotte, NC 28269

Robert A.

Job Details: 08/09/2023

"Cx complaint that the units drum is not tumbling. I inspected the unit to confirm the complaint. I found the unit start but the drum does not move. The belt is torn, I replaced the belt and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; used 1 661570V (BELT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Charlotte, NC 28269

Robert A.

Job Details: 08/09/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

ELECTROLUX DRYER

Model EFMG517SIWO

Near East Longmeadow, MA 01028

Chris B.

Job Details: 08/09/2023

Complaint that the drum wont turn. Found broker belt. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and 30 days in labor.

We serviced a

WHIRLPOOL DRYER

Model WED4890XQ0

Near Springfield, MA 01118

Chris B.

Job Details: 08/09/2023

Complaint that the unit is making a loud noise while tumbling. Found bad rollers and blower wheel. Quoted parts and labor but customer will look into another unit.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Springfield, MA 01104

Chris B.

Job Details: 08/09/2023

Complaint that the dryer is taking too long to dry. Found unit unleveled and venting needed to be cleaned out. Customer will have someone out to fix the venting. Found no issues with the dryer and mentioned to the customer about loading weight.

We serviced a

MAYTAG RANGE

Model MGR5875QDS

Near Agawam, MA 01001

Gary V.

Job Details: 08/09/2023

"Inspected and found unit had rodent infestation and has nests and wires chewed, unit unable to be repaired."

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Agawam, MA 01030

Gary V.

Job Details: 08/09/2023

"Inspected and found unit main acu not shutting dryer off. Also customer is elderly and having trouble pushing and holding start button. This is normal design of start button, but main acu needs to be replaced because of stuck run relay. Will order and return.; ordrng 1 W11630382 (Module acu)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXBL7D

Near New Britain, CT 06052

Amanda R.

Job Details: 08/09/2023

Complaint found water leaking into basement from ceiling dishwasher is above where leaked over sudsing occurring in dishwasher went over vinegar bath cut suds with oil connection to inlet valve leaking customer fixed could duplicate leak hasnt leaked the last four washes

We serviced a

WHIRLPOOL MICROWAVE

Model WMH75021HZ2

Near Newington, CT 06111

Amanda R.

Job Details: 08/09/2023

"Runs sounds normal not heating check wave guide before installing magnetron ; ordrng 1 W10818686 (Magnetron), dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Somers, CT 06071

Amanda R.

Job Details: 08/09/2023

Gasket not sealing on left top and left bottom gasket not ripped heated up and remolded to cabinet went over packing shelves and door nothing should be hanging over shelving sometimes over packed shelves and the door bins can prevent door from sealing normally

We serviced a

WHIRLPOOL WASHER

Model WTW4800BQ0

Near Enfield, CT 06082

Amanda R.

Job Details: 08/09/2023

Unit ran all night on normal setting bearing bad in gear case leaking under neath slightly ran calibration and automatic test quoted for gear case

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 08/09/2023

Complaint water leaking from behind and underneath the fridge I verified water is not leaking from behind the fridge is leaking from the yellow water fitting whenever unit with dispense ice and fill with water icemaker it would leak I confirmed by testing water operations. No additional leaks found. Everything else is working fine no cooling issues either.; used 1 WP2198677 (FITTING 1/4-1/4) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Enfield, CT 06082

Amanda R.

Job Details: 08/09/2023

It cooled down after relay for compressor was replaced temps varying freezer is freezing but at like 15 degrees ff section in fifties condenser coils full of dog hair showed customer how to remove kick plate and clean compressor is running evaporator fan is running damper open set temps at recommended ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Charlotte, NC 28277

Jeff L.

Job Details: 08/09/2023

This unit had multiple problems. When I came out after 1st tech I found the ice maker fan running at very low rpm once the control board was replaced the fan motor is turning proper rpm now. Upon this visit I found the flapper sometimes will shut all the way and some times it will not. I had to manually push it shut with my finger. This allowing warm air to get into ice bucket and freeze everything together. New flapper assembly is needed. Will be back Wednesday 16th amPart#W11189145 flapper assembly ; ordrng 1 W11189145 (Flapper assembly)

We serviced a

WHIRLPOOL MICROWAVE

Model JMW2430DS03

Near Charlotte, NC 28226

Jeff L.

Job Details: 08/09/2023

Need to replace UI board F2 E1 fault code will be back next Wednesday 16th pmPart#W11299401; ordrng 1 W11299401 (UI)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 08/09/2023

Found that timer knob is cracked and spinning on timer stem. Dryer operating properly. Ordering knob.; ordrng 1 W11675852 (Knob)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near York, SC 29745

Mitch H.

Job Details: 08/09/2023

"Removed evaporator cover, defrosted and cleared ice buildup from evaporator. Installed new evaporator fan cover assembly and HMI. Restored power, ran diagnostics, all fans, compressor and other functions tested good. All operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near York, SC 29745

Mitch H.

Job Details: 08/09/2023

Checked and found evaporator frozen and evaporator fan not running. Customer says he I getting a PO message on display and has to reset refrigerator. Ordering HMI and evaporator fan assembly.; ordrng 1 W11642011 (HMI control) and 1 W11661931 (Evaporator fan assembly)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near York, SC 29745

Mitch H.

Job Details: 08/09/2023

"Replaced control and user interface. Entered diagnostics, ran DLMS calibration. All functions tested good. Washer operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/09/2023

Found fill tube not aligned with fill cup causing water to overflow. Aligned properly and verified proper fill. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mooresville, NC 28117

Vincent O.

Job Details: 08/09/2023

Installed new compressor. Pulled vacuum and checked for leaks. Recharged 68g r600. Tested and verified proper operation and cooling. All functions check ok.

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Worcester, MA 01606

Angel R.

Job Details: 08/09/2023

Found Gearcase shaft completely worn down. Will need to order new one. Left wash plate at customers home. Will need two time slots for this job and asked customer to make unit more accessible upon return.; rqstng P&A on 1 W11454734 (Gearcase)

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near Worcester, MA 01605

Angel R.

Job Details: 08/09/2023

"Installed elements, tested ok."

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Denver, NC 28037

Mark C.

Job Details: 08/09/2023

Installed new outer door unit has no physical damage.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW2

Near Southbridge, MA 01550

Roger R.

Job Details: 08/09/2023

"Found cycle signal not working all the time. Cuts out and then resumes after a few loads also leaking from the fill valve, detergent box. Will order both items and call when available ; rqstng P&A on 1 W11173597 (Housing, water) and 1 W10858298 (Panel, UI)"

We serviced a

WHIRLPOOL DRYER

Model WED6120HC3

Near Mooresville, NC 28115

Vincent O.

Job Details: 08/09/2023

Found pet food inside heater chute burning when unit heating. Removed pet food from chute. Customer is unable to pay for service. Please cover under I&i. I&i is now fulfilled.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near West Hartford, CT 06119

Chuck M.

Job Details: 08/09/2023

Installed lower harness and tested washer. Checked ok.

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Salisbury, NC 28147

Vincent O.

Job Details: 08/09/2023

Found f4e4 error code. L2 voltage under 50vac. Relay not sending power to heater. Checked and verified proper incoming voltage. Unit is getting 243v. Order and replace main control. ; ordrng 1 W11133021 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Lexington, NC 27295

Vincent O.

Job Details: 08/09/2023

Found fill tube not aligned with fill cup causing water to pour over when filling. Properly installed fill tube. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT711SMFZ02

Near South Windsor, CT 06074

Jeremy B.

Job Details: 08/09/2023

Customers complaint is refrigerator making an abnormal noise as the compressor is getting ready to cycle off and after its off for a few mins. Let refrigerator run and waited for it to cycle off and verified tne sounds to be expansion and contraction of the pipes. There is no repair that will make this quieter. Explained that the sounds are normal sounds of the refrigerator equalizing itself.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Huntersville, NC 28078

Mark C.

Job Details: 08/09/2023

Unit has condensation forming from a deformed vent at the bottom of the oven trapping excess moisture.; ordrng 1 W11598202 (Vent)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 08/09/2023

I replaced all previously order parts I cycled icemaker verify the icemaker is not leaking any water from the back also verified the water leaking from Filter house in or any inlet valves. No additional issues found with water supply at this time. Customer provided a brand new water filter as well. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near South Windsor, CT 06074

Jeremy B.

Job Details: 08/09/2023

Microwave not heating and getting F1E6 error code. The wave guide cover is melted and the wave guide is burnt and pitted. Unit not in warranty and wave guide can not be repaired. Called tech support and documented my findings was given this SR#7737049264

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, NC 28212

Robert A.

Job Details: 08/09/2023

"Cx complaint that the units filter housing does not open. I inspected the unit to confirm the complaint. I found the filter is stuck, I removed the filter. The filter housing arm does not catch the filter. I replaced the filter housing and tested the unit for the cx. The unit has no leaks and is working as designed."

We serviced a

WHIRLPOOL RANGE

Model KDRS483VSS04

Near Charlotte, NC 28209

Robert A.

Job Details: 08/09/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Oxford, MA 01540

Roger R.

Job Details: 08/09/2023

Checked operation of range and found all okay. No shorted or burnt wires and current draw is well within design parameters. Unable to determine cause of breaker tripping after a few minutes of oven usage. Recommend having electrician replace breaker with new one.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Grafton, MA 01536

Angel R.

Job Details: 08/09/2023

"There is no water line going to unit, advised customer to call plumber to have one installed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Worcester, MA 01603

Roger R.

Job Details: 08/09/2023

"Found unit has a stripped auger motor. Unable to remove yoke from shaft. Will need new motor and related parts. Will order and return asap ; rqstng P&A on 1 W11671282 (Motor, auger) and 1 WPW10309864 (Divider), ordrng 2 67006425 (Screw)s, rqstng P&A on 1 W11378860 (Washer) and 1 WP63052-2 (Yoke)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814TWB

Near Worcester, MA 01603

Roger R.

Job Details: 08/09/2023

Installed new defrost drain pan and hose that was missing.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Lexington, NC 27295

Vincent O.

Job Details: 08/09/2023

"Installed new control and socket. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC and 1 W10210871 HOLDER,LAMP"

We serviced a

WHIRLPOOL WASHER

Model WTW7040DW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 08/09/2023

Complaint washer not working F0e3 over suds condition F0e5 out of balance error f5e3 latch failure customer declined repair today

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Monroe, NC 28110

Jonathan J.

Job Details: 08/09/2023

"I replaced both left and right hinges, tested operations inspected for leaks no leaks found everything working fine"

We serviced a

MAYTAG FREEZER

Model MZF34X16DW09

Near Wingate, NC 28174

Jonathan J.

Job Details: 08/09/2023

Complete condensating around the door. Heavy frost building up. Not cooling properly. I found door is warped unit will need a new door to fix ordering door customer to call us when door comes in. No additional issues found with freezer at this time. Freezer is located in garage wide open this specific model its not rated for garage. Use though may have cooling issues due to temperature rating. ; ordrng 1 W10746780 (Door wht)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Monroe, NC 28112

Jonathan J.

Job Details: 08/09/2023

"Complaint dryer is leaving lint all over room have to clean, lint off of everything daily or after every usage of the dryer. I found vent restrictions, coming from both outside vent and lint screen screen would not let water pass through screen at all. I inspected all seals and gaskets. No issues with seals or gaskets dryer is heating properly as of now. No additional issues found with dryer at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Paxton, MA 01612

Roger R.

Job Details: 08/09/2023

Found unit low on refrigerant. Found leak at the suction line coupler. See photo. Replaced coupler with solid connection. Recharged with 47g R600a.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cornelius, NC 28031

Mark C.

Job Details: 08/09/2023

Installed new drivetrain unit is fully operational with no abnormal noise.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10902814 WASHPLATE

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Mooresville, NC 28117

Mark C.

Job Details: 08/09/2023

Installed new drain pump unit is fully operational.

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Mooresville, NC 28117

Mark C.

Job Details: 08/09/2023

Cleared blockage installed new compressor and evaporator pulled vacuum only to realize the r134a tank I has is for automotive gauges. Either need an adapter a new tank or schedule a tech that can recharge the system asap.; saved tckt

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Springfield, MA 01104

Chris B.

Job Details: 08/09/2023

Replaced part and unit running normal. No leaks detected.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Charlotte, NC 28209

Robert A.

Job Details: 08/09/2023

I installed the ordered part. The unit is good to go. Part #W11632700

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJB00

Near Watertown, CT 06795

Jimmy R.

Job Details: 08/09/2023

"Checked over unit and found fridge not keeping temp and freezer working as designed, checked temps and found reading 52 degrees unit was in a defrost cycle when arrived. Waited for defrost to end and checked cooling, found evap frozen over with a good frost pattern removed damper and checked for opening and closing found damper slow to open, replaced damper and checked air flow, found air flow seemed to be very slow and not much blowing out Fan is running returns are clear and working. Will order new fan motor and control ; ordrng 1 W11487480 (Cntrl box) and 1 W11369036 (Evap fan motor) and 1 W11487440 (Fan cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Enfield, CT 06082

Amanda R.

Job Details: 08/09/2023

Not defrosting brown wire going to heater element round evaporator pulled out reconnected defrost system working manually defrosted set temps at recommended

We serviced a

ELECTROLUX RANGE

Model EW30GF65GSF

Near Westfield, MA 01085

Gary V.

Job Details: 08/09/2023

"Inspected and found broken bake igniter and replaced with new igniter, cycled and tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Granby, CT 06035

Gary V.

Job Details: 08/09/2023

"Installed new lid latch and cycled, tested fine. Office collected balance, paid in full.; dspstn on spec-tagged invntry: 1 W11307244 DOOR LOCK"

We serviced a

LG REFRIGERATOR

Model LTCS20020W

Near Windsor Locks, CT 06096

Gary V.

Job Details: 08/09/2023

"Installed parts listed and cycled back on, fan now running, please allow 24-48 hours for temps to regulate."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Windsor Locks, CT 06096

Gary V.

Job Details: 08/09/2023

"Installed parts listed and cycled, tested fine."

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