Service History 75 - Advantage Appliance Repair

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Southington, CT 06489

Jimmy R.

Job Details: 03/29/2024

Install all parts tested unit in diagnostic ran fan and check thermistor all checks pass. Ran diagnostic on ice maker unit cycle and calls for water unit working as design ; dspstn on spec-tagged invntry: 1 W11167902 EVAP COVER and 1 W11333076 CNTRL-ELEC

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KBL2

Near South Hadley, MA 01075

Chris B.

Job Details: 03/29/2024

Complaint that the unit has broken pieces of plastic and the bottom rack rollers are off. Found bad rollers and retainer. Rollers are installed and will order plastic retainer for a return visit. New parts are installed in dishwasher.; ordrng 1 W11690647 (Retainer)

We serviced a

FRIGIDAIRE RANGE

Model FGEH3047VFD

Near South Hadley, MA 01075

Chris B.

Job Details: 03/29/2024

Complaint that the unit is not heating correctly on the front left burner. Found bad infinite switch. Replaced part and unit heating properly.

We serviced a

WHIRLPOOL RANGE

Model GR396LXGB2

Near Waterbury, CT 06705

Jimmy R.

Job Details: 03/29/2024

"Tested unit upon arrival and found right Rear Element & bake element not working check voltage and bake and found no voltage going to bake element, control board for unit is NLA (No Longer Available). Check for power and change infinite switch for right rear element no changes order element for right rear burner. Customer will call warranty for info on cntrl and further actions ; ordrng 1 W10823698 (Element), used 1 WP3149404 (INFINITE SWITCH) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near South Windsor, CT 06074

Amanda R.

Job Details: 03/29/2024

"F0e3 f2e1 errors left parts at customer the complaint is that unit stops itself mostly on bulky cycle where time and start button flashing like it pauses itself started load saw it happening console was paused and restarted on its own and the console canceled itself needs new console lid is broken on the front ; rqstng P&A on 1 W11259006 (Lid) and 1 W11135393 (Ui) and 1 W11429620 (Control), states that autho needed"

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near South Windsor, CT 06074

Amanda R.

Job Details: 03/29/2024

Piece of paper fell inside vent housing removed tested operation normal

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Charlotte, NC 28269

Robert A.

Job Details: 03/29/2024

Cx canceled the appt for the MW oven combo. I did not diagnose the unit.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 03/29/2024

Door gasket peeling off and damaged needs new. ; ordrng 1 W11596131 (Seal) and 1 WPY055980 (Adhesive high temp)

We serviced a

WHIRLPOOL OVEN

Model KFEG504KPS0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 03/29/2024

Found bake element burnt out causing poor heating. Used truck stock element yesterday. ; ordrng 1 W10779716 (Bake element)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 03/29/2024

"Tested unit ran diagnostics found no error code. Customer advise unit would shut off mid cycle. He would of to shut off breaker to reset and let unit sit and then machine would work once more. Ran wash cycle and unit went through until he got to drain cycle check voltage and found control shutting off power to pump. Order control,pump and user interface.; ordrng 1 W11460961 (Ui panel) and 1 W11462459 (Cntrl) and 1 W11497943 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Manchester, CT 06040

Amanda R.

Job Details: 03/29/2024

Freezer door gasket not pushed in pushed in gasket if calls back order black door gasket

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES2

Near Manchester, CT 06042

Amanda R.

Job Details: 03/29/2024

Bake element broken quoted

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bolton, CT 06043

Amanda R.

Job Details: 03/29/2024

Replaced parts tested sounds normal ; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Charlotte, NC 28216

Robert A.

Job Details: 03/29/2024

"Cx complaint that the unit is not filling with the appropriate amount of water for cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues, I ran a control calibration cycle as well. I showed the cx the use & care guide about the sensing and water level section. The control determines how much water to add based on the sensing. The unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Charlotte, NC 28216

Robert A.

Job Details: 03/29/2024

"Cx complaint that the units oven does not work. I inspected the to confirm the complaint. I found the cooktop works fine, however bake nor broil are igniting or lighting. I checked incoming power to the spark module. I found the connector was loose. Power is entering the spark module and both functions are working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOEC3030LS00

Near Charlotte, NC 28216

Robert A.

Job Details: 03/29/2024

"Cx complaint that the unit is flashing an error code. I inspected the unit to confirm the complaint. I found the error code: f3e0. The fan continues to run even with the oven cold. The MW works fine, when I start the oven it says done immediately after starting to preheat. The unit needs a new control board and oven sensor to resolve the issue. Im ordering the part for try return visit.; ordrng 1 W11598120 (Probe sensor) and 1 W11659260 (Control assembly) and 1 W11598119 (Blower fan)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Charlotte, NC 28214

Robert A.

Job Details: 03/29/2024

Cx was not home. I did not diagnose the unit.; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Plymouth, CT 06786

Chuck M.

Job Details: 03/29/2024

Customer complaint is that washer would not start a cycle. Ran diagnostics and found error code F2e1 stuck key. Ran manual test cycle and found gearcase and motor noisy. Ordered gear case and motor. ; ordrng 1 W11449840 (Gear Case) and 1 W11283592 (motor-drve)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS2

Near Bristol, CT 06010

Chuck M.

Job Details: 03/29/2024

"Customer complaint is that dishwasher is noisy. Inspected and found a squealing/rubbing noise when diverter is moving. Replaced wash motor and noise remained. Ordered another wash motor. ; ordrng 1 W11416362 (Wash motor), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Middletown, CT 06457

Jeremy B.

Job Details: 03/29/2024

Installed new lid all checks ok.

We serviced a

LG WASHER TOP LOAD

Model WT7400CW

Near Middletown, CT 06457

Jeremy B.

Job Details: 03/29/2024

Found a nail stuck in drain pump causing loud noise. Removed and tested all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Suffield, CT 06078

Gary V.

Job Details: 03/29/2024

"Inspected and found ff evap fans not running, causing erratic temps in ff compartment, unit needs ff evap cover assy. Will submit estimate and call for return date, also submitting for extra time slot due to extra time needed on return. Customer will have ff compartment emptied on return trip.; rqstng P&A on 1 W11167902 (Evap cover)"

We serviced a

WHIRLPOOL KITCHEN

Model WDT750SAKZ0

Near Chicopee, MA 01020

Chris B.

Job Details: 03/29/2024

Replaced parts and unit working normal. Ran a quick diagnostic cycle and all tested normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Avon, CT 06001

Chuck M.

Job Details: 03/29/2024

Replaced inlet valve and ice container. Checked ok. ; dspstn on spec-tagged invntry: 1 W11043013 VALVE

We serviced a

WHIRLPOOL VENTHOODS

Model WVW53UC0LS0

Near Bloomfield, CT 06002

Chuck M.

Job Details: 03/29/2024

Installed blower motor and tested. Showed customer it works.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Newington, CT 06111

Chuck M.

Job Details: 03/29/2024

Replaced door gaskets and corrected with blow dryer. Showed customer it works. ; dspstn on spec-tagged invntry: 2 W10830162 DOOR GASKET GRY

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Enfield, CT 06082

Gary V.

Job Details: 03/29/2024

"Inspected and open bake element and replaced with new element, cycled to temp and tested fine now.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Enfield, CT 06082

Gary V.

Job Details: 03/29/2024

"Concern is wild fluctuations in temp in both compartments. Inspected and found -7 in freezer and 40 in ff with temps at normal settings, air damper failing to open and main acu needs to be replaced as well. Will order parts and return.; ordrng 1 W11645127 (Air diffuser) and 1 W11558182 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Windham, CT 06226

Amanda R.

Job Details: 03/28/2024

Lid not closing correctly and lid lock broken control saying close lid when lid is closed ; ordrng 1 W11394572 (Lid lock) and 1 W11551369 (Left hinge) and 1 W11551376 (Hinge) and 1 W11557935 (Control)

We serviced a

MAYTAG DRYER

Model MGD5030MW1

Near Montgomery, MA 01085

Mike K.

Job Details: 03/28/2024

"Unit is under 1yr wp warranty per service bench. Cs is have no issue starting unit. Pressing start she cannot get it to start. In testing it starts for me each time, but I am pressing had and she cannot press as hard. Will order a new interface as I cannot say if is harder to start then others of same model. Office to contact cs when parts come in to schedule return.; ordrng 1 W11630382 (Control)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Mooresville, NC 28115

Robert A.

Job Details: 03/28/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MHW5100DC0

Near Northampton, MA 01060

Mike K.

Job Details: 03/28/2024

"Cs says a main issue for a water staying in boot at end of cycle. Had just returned from out of state trip and though door is unlocked, not opening. Stacked unit.Tried starting/cancelling several cycles and clicks lock and unlock, but door not opening.F5e2. F0e1, door lock error, load during clean cycle. cleared history and ran through diagnostic cycle fine, other then unable to open door.Repair would be a door lock, but will either need second tech or to have dryer taken down before return. Saved estimates Nate as cs will think it over. Collected for service call"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Holyoke, MA 01040

Mike K.

Job Details: 03/28/2024

"No receipt, but Unit is under 1 yr extended warranty from rent a center per service bench. Unit is disconnected, as a replacement has been installed. Complaint of just humming, not running. Plugged in and Unit is in a manual drain cycle. Ran for 5 minutes and was removing some coins stuck in agitator, if you turn the basket pump pauses, resumes shortly after basket stops moving. Ran 20 minutes and did not stop, cannot access diagnostics. Ordering control; ordrng 1 W11621183 (Control)"

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Windham, CT 06226

Chris B.

Job Details: 03/28/2024

Replaced compressor and worked with Amanda on the sealed system. Found a leak while charging with nitrogen. After installing new parts unit cooling properly.

We serviced a

MAYTAG M/W OTR

Model MMV1153AAW

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 03/28/2024

Tested unit and found when running unit making a loud buzzing cracking noise. Found transformer wire burnt off. Magnetron magnet crack. Parts no longer available for transformer customer will replace unit

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 03/28/2024

Checked and tested dishwasher. Found pump/motor bad. Filling correctly but never started wash. Removed and replaced pump/motor assembly. Ran dishwasher and checked for leaks. All operating properly and no leaks.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Somers, CT 06071

Gary V.

Job Details: 03/28/2024

"Inspected and found actuator broken, replaced and new actuator broken in box, installed another one and cycled, tested fine now. Sending defective TS part back for credit.; used 1 W10913953 (ACTUATOR), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Mooresville, NC 28115

Robert A.

Job Details: 03/28/2024

"I installed the ordered parts and tested the unit for the cx. The unit is still not agitating. I ran multiple tests, the voltage is being set to the shifter at the control but the voltage does not appear at the shifter. However the orange and white wire have good continuity. The control is sending voltage to the shifter even in agitate. The unit needs a new control board, Im ordering the harness as well just in case.; ordrng 1 W11419171 (Control board) and 1 W11568984 (Main harness), dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10754448 CLUTCH , 1 W11449841 GEARCASE , and 1 W10902814 WASHPLATE"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28T5001SR/AA

Near Springfield, MA 01119

Mike K.

Job Details: 03/28/2024

"They are working with a different company who is in process of replacing a broken left rf door hinge.But with broken hinge the mullion flap has become loose and not seated properly. The flap is what we are here to address. Flap is not broken, just unseated, pulled off and resucured"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mooresville, NC 28115

Robert A.

Job Details: 03/28/2024

Cx complaint that the unit is squealing loud during use. I inspected the unit to confirm the complaint. I found the rollers worn. I replaced the roller and belt with the dryer repair kit and tested the unit for the cx. The unit is working as designed.; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Waterbury, CT 06706

Jimmy R.

Job Details: 03/28/2024

"Tested unit and found light bulb in freezer section out checked voltage to light and found voltage removed light from housing and warmed up bulb reattached and bulb started working, advised customer bulb is faulty and needs to be replaced advised bulb is not covered under warranty quoted and he will get bulb replaced or call wAreenty company to send bulb. Checked cooling and all functions unit is now working to factory specs ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH and 1 W11518235 LED BULB"

We serviced a

ROPER DRYER

Model RED4516FW0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 03/28/2024

"Tested and found no power to dryer. Found breaker tripped. Checked and found fuse installed on previous visit is not blown. Tested and found heating element burnt and shorted to ground causing breaker to trip. Element was tested on previous visit and was heating and cycling normally. This is a new problem not a rework. Removed and replaced element, reassembled and tested dryer. All components and functions operating normally and properly.; used 1 279838 (Heater) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5300VW0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/28/2024

Ck over unit and found vent crush pull unit out and correct vent issue. check over unit to make sure unit is heating unit now operating as design

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/28/2024

"Customer complained unit not working, cuts off after grinding noise heard. Nothing was under unit. Found gearcase shaft has slipped causing cam to cut through belt cover and fail. Ordering gearcase, belt, belt cover, and cam. Scheduled return call for ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W11409708 (Belt cover) and 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC4

Near Canterbury, CT 06331

Amanda R.

Job Details: 03/28/2024

F6e3 F6e2 f2e1 errors console wasnt powering on for customer for a couple days plugged unit in power on and started after I left they called back throwing F6e2 error quoted for controls

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Brooklyn, CT 06234

Amanda R.

Job Details: 03/28/2024

Lid lock bad replaced tested operation normal ; used 1 W11394572 () from stock

We serviced a

AMANA DISHWASHER

Model ADB1500ADB2

Near Killingly, CT 06239

Amanda R.

Job Details: 03/28/2024

Replaced heater element and motor tested operation normal mouse slightly chewed red wire going to diverter motor ; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Killingly, CT 06239

Amanda R.

Job Details: 03/28/2024

Not defrosting brown wire going to heater element disconnected reattached set temps at recommended customer going to leave off for a day to completely defrost evaporator

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5241SR/AA

Near Putnam, CT 06260

Amanda R.

Job Details: 03/28/2024

Lost complete cooling compressor running needs sealed system work ; rqstng P&A on 1 DA62-04309D (Filter dryer) and 1 NF54M5151ARTT3 (Compressor)

We serviced a

KITCHENAID DISHWASHER

Model KUDT03FTSS0

Near Chicopee, MA 01020

Mike K.

Job Details: 03/28/2024

"Unit not draining well, pump running. Filter clogged for chopper, pieces of plastics and glass, wrappers. Cleaned out and quoted for draining n pump. Approved. Replaced drain pump and draining fine. Wash motor running rough. Took apart again and copper clear, removed and nothing in accessing bleach areas. Continued running and less noise. Suggest just using as is inaccessibility blue. Either motor will break it down or damage motor, but is running better after several cycles.; used 1 WPW10348269 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD6150PB0

Near Springfield, MA 01151

Mike K.

Job Details: 03/28/2024

"Top floor, entrance in rear of building. Unit is under 1yr wp warranty per service bench. Gas drier. Complaint of continuous running on sensor dry cycles. Tested on timed dry cycle,Air flow is good, heating is cycling fine. Moisture sensor tests fine in diagnostics, beeped advanced after touching sensor. f1e1 error in history, motor/heater failure. Cleared. Both motor and heater operated fine in testing. Ran normal/less dry cycle empty. Ran 20 minutes and still cycling/ showing as wet and not going into cool down; ordrng 1 W11591403 (Control) and 1 W11627521 (Encoder assy) and 1 W11545746 (Sensor)"

We serviced a

WHIRLPOOL DRYER

Model MED6200KW0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/28/2024

"Checked over unit and found machine would not start a drying cycle on a heavy load it would just buzz and customer would have to remove clothing, found motor faulty. Removed motor and could not get blower wheel off of motor had to break blower wheel and remove, replaced blower and unit is now starting and operating to normal specs ; used 1 279827 (MOTOR), and 1 WP694089 (BLOWER WHEEL) from stock"

We serviced a

MAYTAG M/W OTR

Model MMV5227JZ01

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/28/2024

Returned to install new magnatron ordered. Installed part and reassembled unit. Ran water test. Unit working as defined. Customer even did a test himself on some sort of bread. Customer confirmed working also.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Stanley, NC 28164

Ryan S.

Job Details: 03/28/2024

Customer complained unit not working. No power. Found customer had issue with electrical. Its either a miss wire in outlet or neutral issue in outlet. Informed customer to get electrician to solve issue. Unit didnt have proper power to run as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Denver, NC 28037

Ryan S.

Job Details: 03/28/2024

"Customer complained of noise during wash. Found sump making high pitched Noise. Replaced sump from pre id ts. Installed sump and unit, ran leak check and ran unit. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Mount Holly, NC 28120

Ryan S.

Job Details: 03/28/2024

Customer complained of no heat. Found f7e1 error. Found heater bad with visible defect. Quoted 287.82 for repair. Repaired by replacing heater. Verified proper operation by running service mode and resetting function. Verified heater working. Showed customer. Collected via card. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

FRIGIDAIRE DISHWASHER

Model fgid2466qf5a

Near Fort Mill, SC 29715

Mitch H.

Job Details: 03/28/2024

"Checked and tested dishwasher. Filling and washing properly. Canceled cycle, can hear drain pump motor humming but not moving water. Needs drain pump. Quoted customer for repair, customer approved. Checked part availability and scheduled return for 4/1 AM. Collected full amount on cc.; ordrng 1 A00126401 (Drain pump)"

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Fort Mill, SC 29707

Mitch H.

Job Details: 03/28/2024

"Confirmed purchase date and took picture of receipt. Also checked entitlement and shows delivery date of 12/14/22 with additional 1 year Costco warranty. Tested and found control would not respond to any inputs. Started to remove top and dryer powered up. Checked connections on control, no issues found. Control board dropping power. Ordering control. Checked part availability and scheduled return for 4/1 AM ; ordrng 1 W11525997 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Troutman, NC 28166

Robert A.

Job Details: 03/28/2024

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f9e1. I attempted a service cycle and a normal cycle, both cycles did not work at all. I checked voltage coming from the control in manual tests as well. There is no voltage leaving the board to the components. The harness has good continuity to the drain pump and shifter. The unit needs a new control board to resolve the issue. I quoted the cx and collected the service call by CC."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Mooresville, NC 28117

Robert A.

Job Details: 03/28/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/28/2024

"Installed parts ordered. Installed cap, diode, and hv transformer. Installed unit and cup of water test. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gastonia, NC 28056

Ryan S.

Job Details: 03/28/2024

"Returned to install door hinges installed hinges, made sure door opener and closed properly. Verified proper operation."

We serviced a

WHIRLPOOL RANGE

Model CVE3400B

Near Mooresville, NC 28117

Robert A.

Job Details: 03/28/2024

The cx canceled the appt at the door. I did not diagnose the unit.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HB07

Near Charlotte, NC 28269

Robert A.

Job Details: 03/28/2024

"I installed the ordered part and tested the unit for the cx. The unit is still not working in speed 2 for the hood fan, I checked power from the control at speed 2. 122v is leaving the control to the fan. The unit needs a new hood fan as well to resolve the issue. Im ordering the fan and harness just in case.; ordrng 1 W11441128 (Hood fan) and 1 W11685583 (Main harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Brimfield, MA 01010

Chris B.

Job Details: 03/28/2024

Complaint that the ice is not dispensing properly. Found broken auger teeth. Will order parts for a return visit.; ordrng 1 WP2220458 (Auger Coupler) and 1 WPW10258544 (Shaft) and 1 W10852956 (Shaft Spring) and 1 WP2305382 (Washer) and 1 W11573761 (Shute) and 1 WPW10291905 (Seal)

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GFE28GYNIFS

Near Blacksburg, SC 29702

Mitch H.

Job Details: 03/28/2024

Removed and replaced freezer door seal. Used heat gun to mold gasket and ensure proper seal around full perimeter of door.

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model CAE2795FQ0

Near West Hartford, CT 06117

Chuck M.

Job Details: 03/28/2024

Customer complaint is that washer was not working. Ran diagnostics and found error code F9e1 long drain. Found drain pump receiving voltage but pump was not running. Replaced pump and tested. Washer is working properly. ; used 1 WPW10276397 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW00

Near Bloomfield, CT 06002

Chuck M.

Job Details: 03/28/2024

Customer complaint is that freezer was not freezing food on top shelf. Customer had another appliance repair company come out and they cleared ice buildup on now unit is cooling properly. Inspected and found control is not going into defrost. Quoted customer for P&L. Customer will repair.

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Avon, CT 06001

Chuck M.

Job Details: 03/28/2024

Customer complaint is that dryer is noisy. Ran dryer for 45 minutes on timed dry. Added a load to encourage noise. Customer has recording of noise. Could not duplicate noise. Found dryer vent flap partially open due to lint stuck between vent. Cleared.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Farmington, CT 06032

Chuck M.

Job Details: 03/28/2024

Customer complaint is that washer would not drain or spin. Arrived and customer had just completed a load successfully and started another load. Interrupted cycle and ran diagnostics. Found error code F0e5 off balance loads. Ran test cycles and washer checked ok. Chime does not work on washer. Ordered console. ; ordrng 1 W11478526 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Southington, CT 06489

Chuck M.

Job Details: 03/28/2024

Customer complaint is that food was freezing in Fresh Food section. Inspected and found items blocking diffuser and FF temp was set at 33 degrees. Set temperature to recommended and advised customer to allow time for temperature to stabilize. Informed customer that frozen items will take longer to thaw after temperature is satisfied.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Southington, CT 06489

Chuck M.

Job Details: 03/28/2024

Customer complaint is that washer was making a clunking noise and clothes came out wet. Inspected and found drive pulley nut was loose and cam was not engaged properly. Tightened and tested. Washer checked ok. Showed customer it works.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Berlin, CT 06037

Chuck M.

Job Details: 03/28/2024

"Replaced control and control panel. Tested and dishwasher is working properly. Lower rack rollers are broken and was mentioned in ticket but were not ordered. Ordered rollers. ; ordrng 4 WPW10195417 (Lower Rack Rollers)s, dspstn on spec-tagged invntry: 1 W10854215 CNTRL-ELEC"

We serviced a

GE DISHWASHER

Model PDW7800N15BB

Near Franklin, MA 02038

Aimee Z.

Job Details: 03/28/2024

"Found 15 ohms at drain pump, needs 30Bad drain pumpAlso wants bottom seal and gasketCost high for age buying new"

We serviced a

GE REFRIGERATOR

Model GNE25JSKGFSS

Near Franklin, MA 02038

Aimee Z.

Job Details: 03/28/2024

"Found fan noisy again,took apart freezer tested defrost term cold had continuity.Also checked the heater good no breaks The was small amount of frost out side panel Steam to get at fan. Found noisy fan when ramps up noisyUnder month ; ordrng 1 WR60X31698 (Fan)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28T5001SR/AA

Near Springfield, MA 01119

Mike K.

Job Details: 03/28/2024

We serviced a

WHIRLPOOL DRYER

Model WED7000DW0

Near Springfield, MA 01109

Mike K.

Job Details: 03/28/2024

"Unit is heating/cycling and tumbling fine, clogged vent. Cleaned out first couple feet, but vent looks to be clogged throughout. Explained to cs that vent is not covered by contract. Suggest cleaning or replacing, making sure to clear exit to outdoor air regularly"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Springfield, MA 01109

Mike K.

Job Details: 03/28/2024

"Found cam but had come loose damaged cam, belt, actuator. Replaced and ran diagnostic cycle fine.; used 1 W10913953 (ACTUATOR), 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hebron, CT 06231

Jeremy B.

Job Details: 03/28/2024

Washer not completing cycles. Found cold water screen clogged. Cleared and ran calibration on control then self test all checks ok.

We serviced a

MAYTAG DRYER

Model MEDB855DC4

Near Portland, CT 06480

Jeremy B.

Job Details: 03/28/2024

Dryer making squeaking noise. Idler pulley seized. Installed repair kit all checks ok. Customer must clean vent.; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW8400TW02

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 03/28/2024

Bellow has a hole causing a leak. Needs new bellow. Quoted customer they will pass.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near East Hartford, CT 06118

Jeremy B.

Job Details: 03/28/2024

Found washer not level causing off balance load and poor spin. Was able to adjust and run self test all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Enfield, CT 06082

Gary V.

Job Details: 03/28/2024

"Installed parts listed and cycled, tested fine."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ5

Near Chicopee, MA 01013

Gary V.

Job Details: 03/28/2024

"Inspected and found draw glides broken and door hinges not closing door properly, will order parts and return.; ordrng 1 WPW10299224 (Hinge) and 1 WPW10299227 (Hinge) and 1 W10807828 (Draw glide) and 2 WP3196557 (Screw)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Springfield, MA 01107

Gary V.

Job Details: 03/28/2024

"Inspected and found no ice production and e5 ice maker fault, broken ice maker and also found water feed tube frozen, will order parts and return.; ordrng 1 W11658802 (Ice maker) and 1 W11226501 (Heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Agawam, MA 01001

Gary V.

Job Details: 03/28/2024

"Inspected and found high side condenser line leaking, (returning tech look at SD pic to see were leak is) will order new compressor and call for return date.; ordrng 1 W11580057 (Compressor) and 1 876765 (Tubing kit)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffield, CT 06078

Gary V.

Job Details: 03/28/2024

"Inspected and found wrong wash pump in box from previous visit, Installed correct wash pump this visit and cycled thru cycle, tested fine now.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 03/28/2024

Found burnt out bake element causing poor heating. Replaced and preheated to 350 all checks ok. ; used 1 W10779716 (ELEMENT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near East Hampton, CT 06424

Jeremy B.

Job Details: 03/28/2024

Installed new Adjusters all checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Meriden, CT 06451

Jimmy R.

Job Details: 03/28/2024

Install new control and harnesses ran diagnostics to recalibrate unit ran wash and spin cycle all operations now working as manufacturer specs

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 03/28/2024

"Tested unit and found dryer interface would not work found console registering dashes but no time, removed console and hard reset it same issue ran diagnostics and unit would run and heat but no time and no start console is faulty and needs to be replaced. Customer going to call customer service see if they will help if not she will call to order part"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Waterbury, CT 06708

Jimmy R.

Job Details: 03/28/2024

"Tested unit upon arrival and found dispenser paddle getting stuck causing continuous water flow from dispenser after cups release from paddle order dispenser separator for repair. Parts tentative p/a ; ordrng 1 W11355295 (Separator) and 1 W11183317 (Black left) and 1 W11183313 (Black right), states that autho needed"

We serviced a

JENN-AIR RANGE

Model JGS1450DS0

Near Hampden, MA 01036

Chris B.

Job Details: 03/28/2024

"Replaced all parts and unit running normal. No error codes present. Ran all bake, broil and convection and all running normal."

We serviced a

MAYTAG DRYER

Model MGD7230HW3

Near East Longmeadow, MA 01028

Chris B.

Job Details: 03/28/2024

Complaint that the unit stays running and wont count down. Found error code F2E1. Ran diagnostic cycle and found water valve stayed opened for too long. Found the water valve turned on during regular cycle when it shouldnt. UI is responding properly running through the HMI test. Ran a quick cycle it did count down and sensor are good. Concerned that the water sprayer did not act normal twice. Will order control board. Vent is not clogged. ; ordrng 1 W11618921 (Control Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 03/28/2024

Found the harness bottom freezer door broken no power to ice maker. From stress of door took photo.; ordrng 1 W11037733 (SS freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF532SMHW00

Near Newington, CT 06111

Chuck M.

Job Details: 03/28/2024

Replaced mullion. Showed customer it works.

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model UMV1170LW00

Near Hartford, CT 06106

Chuck M.

Job Details: 03/28/2024

Customer complaint is that microwave is not working. Control is out and voltage is present. Tested fuse and it checked ok. Tested cavity thermostat and it is open. Ordered cavity thermostat P&A. ; rqstng P&A on 1 W11574181 (Cavity Thermostat)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Coventry, CT 06238

Amanda R.

Job Details: 03/27/2024

Unit needs new wire harness and terminal block ; ordrng 1 W11532661 (Harness)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF5

Near Voluntown, CT 06384

Amanda R.

Job Details: 03/27/2024

Ice maker evaporator drain clogged needs kit for repair ; rqstng P&A on 1 5303918784 (Kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Southington, CT 06489

Chuck M.

Job Details: 03/27/2024

Customer complaint is that dishwasher wash not washing with the normal force as if there was not enough water in unit. Ran diagnostics and found error codes. F6e4 float switch open. F2e1 stuck key. Ran dishwasher and all checked ok. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

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