Service History 75 - Advantage Appliance Repair

We serviced a

WHIRLPOOL RANGE

Model MGS8800FZ2

Near New Britain, CT 06053

Andre

Job Details: 12/31/2024

Ck unit upon arrival and found insert for lower panel damage install prescreen parts and unit now operating to specs

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near McConnells, SC 29726

Mitch H.

Job Details: 12/31/2024

Tested and ran diagnostics. Found F9E1 drain error. Washer would not start cycle. Found no continuity on wires from control to drain pump. Ordering control and harness. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/31/2024

"Confirmed purchase date and took picture of receipt. Updated information on ticket. Still in first year warranty. Tested and found pump/motor not working. Ran diagnostics, confirmed F4E3 error. Removed and replaced pump/motor assembly. Tested and checked for leaks. Operating properly with no leaks."

We serviced a

MAYTAG WASHER

Model MVWC400VW1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/31/2024

"Tested and found washer making loud thumping noise as spin disengaged. Noise coming from basket drive. Requesting P&A for drive, clutch and related parts. Will need extra time for repair. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W10820043 (Drive) and 1 WP8299642 (Clutch) and 1 WP63292 (Washer) and 1 WPW10080230 (Ring) and 1 285353 (Ring) and 1 WPW10093672 (Agitator) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Rock Hill, SC 29732

Mitch H.

Job Details: 12/31/2024

Checked and found auger in ice bin not turning properly. Auger motor and dispenser operating properly. Ordering bin. Advised customer that office will call to schedule when part arrives.; ordrng 1 WPW10558423 (Ice bin)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near York, SC 29745

Mitch H.

Job Details: 12/31/2024

Checked and found washer powers on properly and all functions from control board working. Found no continuity on blue wire from control to drain pump. Needs harness. Checked part availability and scheduled return for 1/7 PM.; ordrng 1 W11643701 (Harness)

We serviced a

WHIRLPOOL COOKTOP

Model WFES3030RW0

Near Rockwell, NC 28138

Johnny

Job Details: 12/31/2024

Chalk/glue is missing from front edge of glass; ordrng 1 W11714298 (Cooktop glass)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Gold Hill, NC 28071

Johnny

Job Details: 12/31/2024

Found screw in terminal block had been stripped causing power cord to become loose and touch back wall of unit. Replaced terminal block and retested. Unit operating as designed ; used 1 279320 (Terminal block) from stock

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Salisbury, NC 28144

Johnny

Job Details: 12/31/2024

"Found idler pulley and support rollers were seizing up causing the squeaking sound, replaced all with repair kit and retested. Unit operating as designed; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

LG REFRIGERATOR

Model LRFDS3016S/00

Near Leicester, MA 01524

Glenn

Job Details: 12/31/2024

"Discovered we have the wrong part we need the fresh food, lower evaporator cover. We received a freezer evaporator cover. Ive spoken with Mike at the office. Weve identified the correct part number and have submitted it. ; rqstng P&A on 1 ADJ75352201 (Fresh food lower evap cover)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Chicopee, MA 01013

Mike K.

Job Details: 12/31/2024

"Unit has been making loud squeaking in operation. Found bad bearing. Ordering gear case assy, cam, belt actuator with Washplate. 2x timeOffice to contact cs to schedule return.; ordrng 1 W11449840 (Gear case assy) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11481722 (Actuator) and 1 W11550891 (Agitator) and 1 W10752187 (Screw) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Chicopee, MA 01013

Mike K.

Job Details: 12/31/2024

"Replaced gear case assy, recalibrated and ran diagnostic cycle fine. Cs had thrown all previous parts out, basket and ring were found in garage, everything needed found except wash plate cap.Will have to return to pop it on. Cs can use unit at their own risk, could grab clothes but really no edges to do that.; ordrng 1 W11050804 (Cap)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120EBL3

Near Chicopee, MA 01020

Mike K.

Job Details: 12/31/2024

"Unit had both door cams in closed position with door open, reset and unit operating but some times reads door as closed when open, switches each test fine, one has to be failing intermittently. Unit did run cycle and verified heating. Ordering all three switches, cams and interlocks.Office to contact cs when parts come in to schedule return ; ordrng 1 WP8206419 (Interlock) and 1 WPW10156813 (Interlock) and 2 W10562613 (Cam plate)s and 2 W10156812 (Spring)s and 1 W10269458 (Switch) and 1 W10269460 (Switch) and 1 W10727360 (Switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near West Springfield, MA 01089

Mike K.

Job Details: 12/31/2024

"Unit is under 1yr additional rent a center warranty per service bench. Complaint of intermittent water dispenser failure. Daughter said some days work, others it does not. Tests fine during visit, good water flow. Lower door harness intact, couple missing screws to toe plate reinstalled. Door switch working fine. Temperatures are good. No problem found at this time. It is a tube style reservoir which can freeze easier and would explain intermittent operation, nothing blocking by upper vent. Explained to cs todays finding via phone and she said it only happens in winter, so again freely no reservoir likely. Suggest they can set rf one setting warmer."

We serviced a

LG DISHWASHER

Model LDFN454HT

Near Westfield, MA 01085

Mike K.

Job Details: 12/31/2024

Replaced valve and testing fine.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Avon, CT 06001

Ruben C.

Job Details: 12/31/2024

7740555422 installed new console did not ask to input model getting same error for lost communication called techline tried going into diagnostics could not told by techline to reorder console if does not work he said call back in to see about dreaming unrepairable per techline; ordrng 1 W11735112 (Console)

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Farmington, CT 06085

Ruben C.

Job Details: 12/31/2024

Checked unit found rollers and pulley worn replaced with dryer repair kit tested operation normal heating normally; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrv986fdem01

Near Ludlow, MA 01056

Chris B.

Job Details: 12/31/2024

Replaced all part and unit running normal. All lighting working good. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS) and 1 W11170612 HARNS-WIRE

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Wrentham, MA 02093

Aimee Z.

Job Details: 12/31/2024

"Complaint No ice and the freezer drain frozen And needs new freezer fan; rqstng P&A on 1 W11249952 (Fan freezer) and 1 W11658802 (Ice maker), states that autho needed"

We serviced a

SAMSUNG DRYER

Model DV40J3000EW/A2

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 12/31/2024

Found the therm fuse good open heater Gave estimate for complete heater Cust buying new over 10

We serviced a

LG DISHWASHER

Model LDF6920ST

Near Foxborough, MA 02035

Aimee Z.

Job Details: 12/31/2024

"Washes doesnt drain durning cycle and doesnt heat.Tried to cancel cycle no drain had to pump out .Top control panel by start button broken, would need to replace or would be next problem Found doesnt have 120 to heater , failure of the controlHe error is for the heat The thirmistor reads 34 ohms goodNeed drain pump control and uiSent estimate to Jeff and spoke to"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Mansfield, MA 02048

Aimee Z.

Job Details: 12/31/2024

Washer is locked up needs latch and strike and has broken harness; rqstng P&A on 1 W11457841 (Strike) and 1 W11700916 (Latch) and 1 W11568984 (Harness)

We serviced a

GENERAL ELECTRIC WASHER

Model GFW450SSM1WW

Near Wilbraham, MA 01095

Chris B.

Job Details: 12/31/2024

Complaint that the washer is banging too much when in use. Found bad suspension on all bottom shocks. Will order part for approval. ; rqstng P&A on 4 WH01X20826 (Shocks)s and 4 WH01X10261 (Damper Pins)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Palmer, MA 01080

Chris B.

Job Details: 12/31/2024

Complaint that the refrigerator is not cooling properly. Found compressor running but no cool nor reaching proper temperature. Unit will need a sealed system work. ***R600a system.*** ; ordrng 1 W11736670 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier Filter) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11504448 (Coupler) and 1 W11506620 (Coupler) and 1 W11506635 (Processing Tube)

We serviced a

WHIRLPOOL DRYER

Model WED7800XW0

Near Agawam, MA 01001

Jorden

Job Details: 12/31/2024

"Arrived and found idler wheel causing noise, replaced with new and tested fine. ; used 1 279640 (IDLER PULLEY) from stock"

We serviced a

KITCHENAID OVEN

Model KSEG700ESS2

Near East Longmeadow, MA 01028

Jorden

Job Details: 12/31/2024

"Arrived and found bake element open, replaced with new and tested fine. ; used 1 W10779716 (ELEMENT) from stock"

We serviced a

KITCHENAID RANGE

Model KFGC558JSS05

Near Mooresville, NC 28117

Johnny

Job Details: 12/31/2024

Cx stated all burners keep clicking after knobs turned past ignition. Tech line suggested replacing switch harness and spark module.SR# 7740638960; ordrng 1 W11319687 (Spark module) and 1 W11344433 (Switch harness)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near China Grove, NC 28023

Johnny

Job Details: 12/31/2024

Replaced all parts and reassembled unit. Tested unit after assembly and unit is operating as designed ; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT and 1 WP697772 BLOWER WHEEL

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 12/31/2024

"Ran washer and found unit starting a wash cycle and running, ran a diagnostics and found off balance errors, recalibrated machine and ran self test unit is working properly. Levee unit due to basket bouncing on sides of cabinet witch could be causing off balance cycles, ran a drain and spin all operations are working to specs"

We serviced a

MAYTAG WASHER TOP LOAD

Model mvwp575gwo

Near Granby, CT 06035

Mike K.

Job Details: 12/31/2024

"Cs complaint of not cleaning properly, does not think it is agitating. F5e1 lid lock error in history, lock test fine. Ran diagnostic cycle and completed fine. ran manual tests and all functions test fine. Lower inspection all looks good, suspension good and basket spins Ning fine be without excessive wobble.Ran in normal cycle, went through fill and into agitate fine. Ran drain and spin fine. No problems found."

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Chicopee, MA 01020

Chris B.

Job Details: 12/31/2024

Complaint the washer keeps running and wouldnt stop. Customer has an 5yr extended warranty through Home Depot and they will call will call the insurance company to send us out with correct information on the ticket. No diagnostic done til we return with correct ticket.

We serviced a

WHIRLPOOL RESIDENTIAL REFR

Model WRQA59CNKZ

Near Prospect, CT 06712

Jimmy R.

Job Details: 12/31/2024

"Checked over unit and found no lights in fridge section, removed light covers and found voltage to lights but not coming on. Unit will need new updated light module, parts tentative p/a ; ordrng 1 W11470191 (Module)"

We serviced a

SAMSUNG RANGE

Model NE63A6511SS/AA

Near Norton, MA 02766

Aimee Z.

Job Details: 12/31/2024

Found crack from left burner and the top is scratched up and there covered looks like a boil over.Cust said there 4 families in house Took photos of cook topThis is there second oven that the cook top cracked on them.Explained the some pots are too big for cook top. Only 1/2 inch past largest burnerExplained will send in to contract cracks arent covered by contract Wasnt caused by appliance.; rqstng P&A on 1 DG94-03959A (Cook top)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 12/31/2024

"Found locks and unlocked, replaced the latch and ran diagnostics Also has f9 e1 error needs new harness Also needs new suspension rods ; rqstng P&A on 1 W11396716 (Suspension rods) and 1 W11643701 (Harness), used 1 W11513248 (Latch) from stock"

We serviced a

GE DRYER ELECTRIC

Model GFDS140ED1WW

Near Plainville, MA 02762

Aimee Z.

Job Details: 12/31/2024

"Found need 4 new glides and a belt; ordrng 2 WE03X37319 (Gilded)s and 2 WE03X37320 (Glides)s, used 1 WE03X29897 () from stock"

We serviced a

BOSCH DRYER

Model WTVC3300US/09

Near Wallingford, CT 06492

Jimmy R.

Job Details: 12/31/2024

"Checked over dryer and found unit erroring out for restricted air flow, checked vent and found clean and clear lint housing Clean but lint screen blocked causing no air to flow thew. Customer cleaned lint screen and unit is now running a full cycle and drying properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB4

Near Meriden, CT 06450

Jimmy R.

Job Details: 12/31/2024

"Ran unit and found machine would fill with water but never wash, tested voltage to motor and 120v present motor making a clicking noise wash motor had failed. Replaced sump&motor ran a cycle and unit is now washing and working to specs ; used 1 W11613479 (MOTOR/SUMP) from stock"

We serviced a

WHIIRLPOOL DRYER

Model WED4950HW0

Near Prospect, CT 06712

Jimmy R.

Job Details: 12/31/2024

"Ran dryer and found unit running and heating but not tumbling, removed top and found belt broken off causing issue. Replaced with repair kit lubed rollers and ran unit, all operations are now working to specs ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

GE REFRIGERATOR

Model GNS23GSHBFSS

Near Springfield, MA 01109

Chris B.

Job Details: 12/31/2024

Complaint that the refrigerator has en error code 999 555 on the touch key. Found bad touch key and Ui. Parts no longer available for this unit. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW04

Near South Hadley, MA 01075

Chris B.

Job Details: 12/31/2024

Replaced led module and unit working properly.; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHW00

Near Waterbury, CT 06705

Jimmy R.

Job Details: 12/31/2024

Checked over unit and found no ice being made ran diagnostics and found ice maker would not cycle. Replaced ice maker and unit is now cycling and working to specs ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Wolcott, CT 06716

Jimmy R.

Job Details: 12/31/2024

"Removed compressor both evaps and pulled a vacuume on unit brazed in new evaps and compressor filled unit with nitrogen and unit held at 200 psi,filled unit with 6 oz 134a and unit is now cooling and working to specs. Advised customer give unit 24 hrs so temps can regulate also reset fridge ice maker due to not making ice"

We serviced a

WHIRLPOOL DRYER

Model WED8620HW2

Near Chicopee, MA 01020

Jorden

Job Details: 12/31/2024

Arrived to complaint: buttons dont respond when turning on the unit. Found display responsive and key encoder test verified all buttons fully operational. Advised customer on ways to help the UI respond easier. Unit operating as designed.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Winsted, CT 06098

Ruben C.

Job Details: 12/31/2024

Checked unit found control keeps unit draining had error code for main control fualt ordering control; ordrng 1 W11607637 (Control)

We serviced a

SAMSUNG RANGE

Model NX60BB871112AA02

Near Winsted, CT 06098

Ruben C.

Job Details: 12/31/2024

Checked unit found oven selector knob on control is broken part of control ordering touch panel not responding on All functions ordering control panel selector ; rqstng P&A on 1 Dg92-01232a (Range display) and 1 Dg94-04041b (Control) and 1 Dg96-00850b (Panel) and 1 Dg94-03581a (Oven selector)

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Torrington, CT 06790

Ruben C.

Job Details: 12/31/2024

Replaced blower and motor tested operation normal ran diagnostics normal heating normally ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

WHIRLPOOL WALL OVEN

Model WOD51EC0HB01

Near Torrington, CT 06790

Ruben C.

Job Details: 12/31/2024

Checked unit found not responding on all functions on panel also getting error for over heating ordering controls a console and thermostats; ordrng 1 W11261167 (Control) and 1 W11261169 (Control) and 1 W11297707 (Console) and 2 4449751 (Therm)s

We serviced a

GENERAL ELECTRIC DRYER

Model PFQ97HSPV0DS

Near Torrington, CT 06790

Ruben C.

Job Details: 12/31/2024

Checked unit ran diagnostics normal ran auto test all passed checked filter ok no error codes found in test tested normal

We serviced a

MAYTAG REFRIGERATOR

Model MRFF4236RZ01

Near Southington, CT 06489

Andre

Job Details: 12/31/2024

Ck unit upon arrival and found unit operating per customer at one point unit had started beeping and ice/build up around light fixture around light housing inside front center and freezer temperature on user interface panel was 16 degrees. And temperature regulated back to normal operating temperature within a 4hr span inform customer snow/ice build on front is a indication or door not closing properly room temperature mix with freezing air create moisture and eventually freezes customer will monitor door

We serviced a

SAMSUNG WASHER

Model RF260BEAESR/AA

Near Springfield, MA 01108

Jorden

Job Details: 12/31/2024

"Arrived and found a leak occurring underneath shelving and intermittent cooling issues in the FF section. Unit needs new defrost sensor, drain kit and evap cover. Customer opted out of repair."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Dudley, MA 01571

Glenn

Job Details: 12/31/2024

Found motor failure error code replaced motor pump tested all ok. Instructed customer their water line is dripping at the fill valve and cant be tightened hes going to replace the steel braided hose ; used 1 W11416362 (MOTOR/SUMP) from stock

We serviced a

MAYTAG DRYER

Model MED5630HW0

Near Webster, MA 01570

Glenn

Job Details: 12/31/2024

Found shorted open motor winding and no power from control light blue wire the thermal fuse was good order parts ; ordrng 1 W11316370 (Control) and 1 W11364931 (Motor)

We serviced a

WHIRLPOOL RANGE

Model WOD51EC0HS02

Near Charlotte, NC 28278

Clinton

Job Details: 12/31/2024

Installed new control unit working properly after repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSO36FMX01

Near West Hartford, CT 06107

Ruben C.

Job Details: 12/31/2024

Replaced control condenser motor and evap motor tested operation comp started after 7 min delay advised cust to give 24 hours; dspstn on spec-tagged invntry: 1 W10124096 CONDENSOR MOTOR KIT

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Grafton, MA 01536

Glenn

Job Details: 12/31/2024

Found motor pump failure and upper tracks wheels broken. Order parts ; ordrng 1 W11460945 (Wash motor pump) and 1 W11579562 (Teach) and 1 W11596053 (Track)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Shrewsbury, MA 01545

Glenn

Job Details: 12/31/2024

Found washer had a faulty lower harness causing failure and not draining. Replaced part from truck stock cleared error code tested in automatic tested all tested ok job complete ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Springfield, MA 01108

Jorden

Job Details: 12/31/2024

"Arrived and installed defrost components, tested fine."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Worcester, MA 01603

Glenn

Job Details: 12/31/2024

Found floor scratched by plumbers. Found gas leak at regulator and safety valve. Tested the tubing connections are not leaking Order parts asap plz gas is off and range is unplugged. Instructed customer do not use the range. ; ordrng 1 W11590251 (Valve gas) and 1 W11590292 (Regulator)

We serviced a

WHIIRLPOOL WASHER

Model WPW10443885

Near Worcester, MA 01607

Glenn

Job Details: 12/31/2024

Installed part door lock tested in a wash cycle tested all ok job complete ; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK

We serviced a

GE REFRIGERATOR

Model GFD28GYNCFS

Near Wrentham, MA 02093

Aimee Z.

Job Details: 12/31/2024

Took out water lines and defrosted the all.Water dispenser working

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Worcester, MA 01602

Glenn

Job Details: 12/31/2024

Found partial frost pattern likely cause a Freon leak. There is no labor warranty on this fridge. Customer refused to pay the 129 at this time and is trying to get a concession for the repair. Instructed the customer that you still need to pay the 129 and she refused to pay at this time.She will get back to us once shes finished speaking with the manufacturer quote was $600

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Clover, SC 29710

Mitch H.

Job Details: 12/31/2024

"Confirmed purchase date and took picture of receipt. Updated information on ticket. Checked and found heating element good, thermal cutoff blown. Removed and replaced. Reassembled, tested, dryer now heating and cycling properly.; used 1 279973 (Thermal cutoff) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near York, SC 29745

Mitch H.

Job Details: 12/31/2024

Checked and found that washer has correct incoming power. No response from any inputs. Green heartbeat light on control not working. Ordering control. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11419051 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ17

Near Concord, NC 28025

Johnny

Job Details: 12/31/2024

Installed new door.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 12/31/2024

Install previously ordered part with no issues. Verified all proper operations as well.

We serviced a

MAYTAG REFRIGERATOR

Model MRSF4036PW01

Near Charlotte, NC 28277

Caleb

Job Details: 12/31/2024

"Customer stated that they noticed door was damaged after install. They informed Home Depot of damages and told him that they will just replace the unit, customer waited for a few weeks and when he called Home Depot they told him to call the manufacturer. Documented with Techline .SR#7740642671. Submitted for review. No repairs at this time."

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Charlotte, NC 28226

Caleb

Job Details: 12/31/2024

Replaced ui. Unit checks fine.

We serviced a

WHIRLPOOL RANGE

Model WFES3330RS0

Near Charlotte, NC 28270

Caleb

Job Details: 12/31/2024

Unit needs new Handel. Handel broken preventing door from functioning properly.; ordrng 1 W11730234 (Handle)

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Bessemer City, NC 28016

Ryan S.

Job Details: 12/31/2024

"Customer complained unit wont cut on. Found unit stuck in drain mode. Pressure system issue , hose good, board needs replaced. Replaced control from pre Id ts. Ran quick wash, verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gastonia, NC 28052

Ryan S.

Job Details: 12/31/2024

Customer complain it wont start. Thanks. Lid is not locking brand. Diagnostics lid. Lock is not engaging. Replace lid lock from truckstock. Ran unit to very proper operation. ; used 1 W11307244 (DOOR LOCK) from stock

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, NC 28270

Caleb

Job Details: 12/31/2024

Replaced timer. Unit tests fine. Checked incoming voltage at terminal block while under a load and noticed minor voltage fluctuation. Informed customer that if unit has the same issue that it may be in there best interest to contact an electrician to check breaker.

We serviced a

WHIRLPOOL DRYER

Model WED4800BQ1

Near Gastonia, NC 28054

Ryan S.

Job Details: 12/31/2024

Returned to install timer ordered. Installed timer. Ran time dry 60min. Timer counting down and gesting. Verified proper operation.

We serviced a

JENN-AIR WALL OVEN

Model JJW3830IL01

Near Belmont, NC 28012

Ryan S.

Job Details: 12/31/2024

Customer complaint of UI not working found UI had been programmed before installation could not change model number ordering new UI panel. Informed customer Office will call when parts come in.; ordrng 1 W11449114 (Ui panel)

We serviced a

WHIRLPOOL WALL OVEN

Model KFGC558JSS05

Near Matthews, NC 28104

Jonathan J.

Job Details: 12/31/2024

Replaced all previously ordered parts with no issues. Turned breaker on and turned unit on bake both ovens ran as designed. Turned all cooktop burners on and tested OK.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 12/31/2024

"Customer complained unit not drying. Found f7e1, found element has short with burn spot on element. Replaced element, ran diagnostics to clear error codes, ran heater, verified proper operation."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Gastonia, NC 28056

Ryan S.

Job Details: 12/31/2024

"Customer complain unitShaking too much. Ran diagnostics, no error codes. Checked suspension, suspension good. Ran high speed spin, informed customer unit will shake done during spin. Went over how suspension works and proper loading procedures. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM05

Near Gastonia, NC 28056

Ryan S.

Job Details: 12/31/2024

"Came to install parts by pre outs tech, went to evacuate refrigerant from system found system empty. Charged with nitrogen, found leak in evap. Ordering evap. Keeping parts for next call. Schedule return call for 1-10-25.pm; ordrng 1 W11598432 (Evap) and 1 W11504423 (Evap lokring 1) and 1 W11504415 (Evap lokring 2)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Plainville, CT 06062

Andre

Job Details: 12/31/2024

"Ck unit upon arrival and found F0E3,F0E5 error code inform customer on over loading unit. Ran quick wash cycle with garments customer had to wash and unit went through full cycle and spin out all clothes unit operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Mint Hill, NC 28227

Caleb

Job Details: 12/31/2024

SR#7740639834. No error codes to report. When I was here last time I informed the customer of proper use and care and informed her of how the power wash operates per service pointer W11499341. I informed her to get a copy of her owners manual as well. Customer states that she looked up online that the unit needs a control board. I also showed her a copy of her entitlement and that the I&I has been fulfilled. I informed her that we will need to collect a service call. She stated that she will not be paying a service call and that she will contact the BBB. Documented with Techline and provided customer with SR#. Unit functions as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM0

Near Charlotte, NC 28215

Caleb

Job Details: 12/31/2024

"SR#7740638735. Replaced control and cycled ice maker, still no water. Attempted to replace ice maker. This kit had a completely different icemaker and 2 different wire harnesse. No instructions. Called Techline and they cold not find an install sheet or instructions list. I picked a harness and replaced it with new ice maker. Ice maker cycled and called for water; dspstn on spec-tagged invntry: 1 W10882923 ICE MAKER"

We serviced a

JENN-AIR DISHWASHER

Model JDAF5924RL0

Near Charlotte, NC 28211

Caleb

Job Details: 12/31/2024

New panel defective. Unit needs new door. No eta available for return.; ordrng 1 W11726284 (Door panel)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 12/31/2024

Customer complaint not drying in a timely manner. Ran diagnostics with no issues. Also ran unit on time dry and tested heat with the vent on cycle temps are 140 low and 240 high. With vent off the cycle temps were 114 to 189 degrees. found venting is maybe too long or clogged. Verified all proper operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN708MPS00

Near Charlotte, NC 28278

Clinton

Job Details: 12/31/2024

Replaced heater and thermistor defrosted unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ06

Near Charlotte, NC 28214

Clinton

Job Details: 12/31/2024

Compressor is making a winding noise and the freezer is loose I g temps new a new compressor unit still has full charge; ordrng 1 W11542830 (Compressor)

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Charlotte, NC 28269

Clinton

Job Details: 12/31/2024

Unit has bad suspension ordered new set office to call when parts arrive; ordrng 1 W11400156 (Suspension)

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Charlotte, NC 28205

Clinton

Job Details: 12/31/2024

Installed switches unit checks good ; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Charlotte, NC 28273

Clinton

Job Details: 12/31/2024

No pulling water out missing the center cap; ordrng 1 W11611449 (Drawer)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Unionville, NC 28110

Jonathan J.

Job Details: 12/31/2024

I replaced all previously ordered parts tested operations made sure everything is turning on and off properly. No additional issues found all digital electronics have been replaced.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Monroe, NC 28110

Jonathan J.

Job Details: 12/31/2024

Complaint dishwasher turning on by itself. Customer had power turned off. Upon arrival customer showed me a video of dishwasher turning on by itself. I had them turn power back on and waited a couple minutes unit did not turn on by itself. Inspected power to unit and it has proper voltage 120vac. No visible electrical damages or burns in any boards or wires.found error codes f1e1 and f1e2 and f2e2. Autho number w1d2py1wpl1 ; ordrng 1 W11647669 (Ui black) and 1 W11683481 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW06

Near Monroe, NC 28110

Jonathan J.

Job Details: 12/31/2024

Customer complaint is that there is no light in French when door is open. Upon arrival I took light out and found black wire unattached. Put black wire on tightly and light is now working properly. verified all proper operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5KVEXVB00

Near Monroe, NC 28110

Jonathan J.

Job Details: 12/31/2024

Customer complaint of no cooling in either side of fridge or freezer. Found there is a compressor failure and it is seized up will order and replace compressor parts. It is our 134 a refrigerant.; ordrng 1 W10233961 (Compressor) and 1 WP2198202 (Thermostat) and 1 W11506635 (Process tube) and 1 Wpw10143759 (Uv drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW06

Near Monroe, NC 28112

Jonathan J.

Job Details: 12/31/2024

Fill tube is barely touching icemaker entry not enough fill tube. Need to order and replace only comes with an icemaker kit comes as full kit.; ordrng 1 W11729596 (Ice maker kit)

We serviced a

KITCHENAID WALL OVEN

Model KODE900HSS00

Near Rock Hill, SC 29730

Brandon

Job Details: 12/31/2024

On arrival I replaced both controls and preheated unit. While testing both ovens after installation the ovens preheated fine but customer began to complain about another issue they were having with connection on broiler pan. Customers story about unit also changed every time I asked him what was going on. Tested broiler pan and found that sometimes it has a bad connection. Error message came up on ui saying that pan had come disconnected. Slightly pushed pan into port and it preheated properly. Told customer to clean port that broiler pan connects to for better performance. Customer got angry with me and told me to leave as I was trying to explain.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Lancaster, SC 29720

Brandon

Job Details: 12/31/2024

Compliant unit is not making ice intermittently. Found on arrival that ice maker harvest properly and water valve delivers water as it supposed to. Found optics are not working. Ordering optics fan and heater for repair.; ordrng 1 W10898445 (Optic) and 1 W10870822 (Optic) and 1 W11087201 (Heater) and 1 W10846539 (Fan)

We serviced a

WHIRLPOOL RANGE

Model WFES5030RS0

Near Windsor Locks, CT 06096

Jorden

Job Details: 12/30/2024

"Arrived and found no error codes and in test mode the probe is reading the proper temp. Set to 250? and temp hovered around that, then set to 350? and same thing. Unit operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Bristol, CT 06010

Ruben C.

Job Details: 12/30/2024

Checked unit unit is still leaking around ice maker tube cuasing freeze up in evap ordering kit per whirlpool ; ordrng 1 W11750811 (Kit)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Burlington, CT 06013

Ruben C.

Job Details: 12/30/2024

Checked unit found basket is severely wobbling and gearcase bearing faulty also found error code for actuator could not get agitator off ordering basket gearcase. Agitator and actuator; ordrng 1 W11454734 (Gearcase) and 1 W10913953 (Actuator) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W10752719 (Basket)

We serviced a

SAMSUNG RANGE

Model NE59N6630SG/AA

Near Plainville, CT 06062

Ruben C.

Job Details: 12/30/2024

Checked unit found touch panel not responding on all functions ordering controls and touch panel putting into p/a panel has damage from last service took pic; rqstng P&A on 1 Dg07-01005a (Control display board) and 1 Dg92-01069b (Control board) and 1 Dg96-00674a (Touch assy)

We serviced a

GE WASHER

Model GTW680BSJ0WS

Near Springfield, MA 01129

Chris B.

Job Details: 12/30/2024

Complaint that the washer is leaking water from the bottom. Found bad recirculating pump and transmission. Found heavy oil leak and water. Customer ask for a quote for just the pump but they will need to search for other alternatives. Collected trip fee.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Granby, MA 01033

Chris B.

Job Details: 12/30/2024

Complaint that the washer is making a loud rumbling noise at the las minutes of the spin cycle. Found rotor screw loose. Tighten the screw and unit working normal.

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