We serviced a
KITCHENAID REFRIGERATOR
Model KRQC506MPS00
Near Southwick, MA 01077
Mike K.
Job Details:
04/01/2024
"Unit is under 1yr wp warranty per service bench. Complaint of freezing in bins in rf section. Has tried different settings for temp.Meassured 34 in lower bin on arrival, bins are empty. Lower left freezer at 1 and lower right same.Turned rf on fast cool and turned temp down. Fan blowing with good air flow but n both lower sections, but not in rf section. Ordering damper & Control.9168473887 - good phone #Office to contact when parts come in to schedule return.; ordrng 1 W11663222 (Damper) and 1 W11654052 (Control hmi) and 1 W11455229 (Control) and 1 W11679636 (Thermistor)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Westfield, MA 01085
Mike K.
Job Details:
04/01/2024
"Agitator only spinning when in spin, actuator is in correct position, worn hub. Can get bolt off but agitator will not come off. Inspected lower unit and gear case is leaking oil, unit will need a new gear case assy. Quoted and denied. Collected for service call only."
We serviced a
WHIRLPOOL WASHER
Model wet4024hw0
Near Cheshire, CT 06410
Jimmy R.
Job Details:
04/01/2024
"Went thew unit and could not find any issue with starting checked motor and timer in dryer and found unit going threw each cycle. Found dryer door very tight when closing witch was not allowing customer to close door and unit would not start, adjusted door for customer and unit is starting and operating to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cheshire, CT 06410
Jimmy R.
Job Details:
04/01/2024
"Tested unit and found washer stuck in a drain cycle and running nonstop, canceled out unit and found water left in tub and unit draining super slow. Checked drain pump and found weak not pumping water out fully unit will need new drain pump. Customer going to just replace unit with new machine"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC0
Near Springfield, MA 01107
Chris B.
Job Details:
04/01/2024
Complaint that the unit is noisy. Found bad blower. Replaced part and unit running normal. ; used 1 697772 () from stock
We serviced a
SAMSUNG RANGE
Model NE59M4310SS/AA
Near Middletown, CT 06457
Jeremy B.
Job Details:
04/01/2024
Found bake element burnt out causing poor bake. Front 2 burners staying on high and not cycling to low needs new switches. ; rqstng P&A on 2 DG44-01006B (Switch)s and 1 DG47-00038B (Bake element)
We serviced a
WHIRLPOOL DRYER
Model WED5700XW0
Near Middletown, CT 06457
Jeremy B.
Job Details:
04/01/2024
Dryer not heating. Found ope on heater. Replaced and tested dryer heating but vent restricted needs vent cleaned. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Ellington, CT 06029
Amanda R.
Job Details:
04/01/2024
All flames to big adjuster on low per customer the left rear flame is coming up through burner head and cap very unevenly ; ordrng 1 W11590056 (Cap) and 1 W11435659 (Burner head)
We serviced a
WHIRLPOOL DRYER
Model WED87HEDW1
Near Farmington, CT 06032
Chuck M.
Job Details:
04/01/2024
"Customer complaint is that dryer does not start. Checked voltage, thermostats , door switch and motor. Found motor windings out of range. Quoted P&L. Customer will buy new."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Hartford, CT 06106
Chuck M.
Job Details:
04/01/2024
Customer complaint is that washer does not spin out clothes. Ran diagnostics and found error code F0e5 off balance loads. Inspected and found hub worn. Replaced and tested. Showed customer it works. ; used 1 W10324651 (HUB) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW2
Near West Hartford, CT 06107
Chuck M.
Job Details:
04/01/2024
Customer complaint is that washer would not start cycle. Lid locks and unlocking. Bearings are worn. Quoted customer P&L. Customer will decide later. ; dspstn on spec-tagged invntry: 1 W10404050 DOOR LOCK
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH2
Near West Hartford, CT 06107
Chuck M.
Job Details:
04/01/2024
Customer complaint is that dishwasher has food debris backing up in dishwasher. Drain dishwasher and drained. Dishwasher drained properly. Found food debris in spray arms. Could not get enough debris out of spray arms for good circulation. Ordered manifold and spray arm. ; ordrng 1 W11545334 (Manifold) and 1 W11550888 (Lower Spray Arm)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Mooresville, NC 28115
Robert A.
Job Details:
04/01/2024
"Cx complaint that the clothes are still damp after cycles. I inspected the unit to confirm the complaint. I found the unit heats, tumbles but has poor airflow. The duct extension behind the unit is too long. Once the duct extension is minimized the dryer performance will improve. I also informed the cx about the option to increase the heat. The unit is working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Gastonia, NC 28054
Ryan S.
Job Details:
04/01/2024
"Customer complained unit not working. Wont start or fill with water. Upon arrival ran service diagnostic. No error codes found. Ran through all funtions and all functions working as designed. Ran unit on normal wash and unit filled and started washing, drained unit. Verified proper operation. Informed customer unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Huntersville, NC 28078
Ryan S.
Job Details:
04/01/2024
Customer complained unit not running wont start. Found inlet valve connector wasnt properly seated in connector causing valve to not energize. Pushed in vavle electrical connector and unit started filling. Verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model GHW9400PW0
Near Northampton, MA 01060
Mike K.
Job Details:
04/01/2024
"Multiple attempts, will not go into diagnostic cycle. Multiple shocks are broken and Is getting an internal leak at the boot. Ran cycle and fills, then gives 05 error, temp sensor error. Unit drains fine.Found hole in boot by fill tube, source of leak, will require new suspension & boot14.9 ohm on heater, 22k ohm on sensor, both within spec. No reading at control, followed lines and found a break, repaired wire and unit now running without f05 error.Quoted for shocks/boot/labor denied, collected for service call only"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near South Hadley, MA 01075
Mike K.
Job Details:
04/01/2024
Replaced filter housing dispenser and dispensing fine.
We serviced a
KITCHENAID OVEN
Model KODE500ESS21
Near Denver, NC 28037
Ryan S.
Job Details:
04/01/2024
Came to replaced damaged door. Customer had receipt of delivery 3-14-24 replaced door from ts. Took pictures after installing new door. Verified proper fit and operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Amherst, MA 01003
Chris B.
Job Details:
04/01/2024
Complaint that the unit is not cooling properly. Found bad start device. Verified with a working part and found bad compressor getting very hot and new test device would heat up. R-600a gas. Will order all parts for a return visit.; ordrng 1 W11580057 (Compressor Kit) and 1 W11506619 (Coupling) and 1 W11578570 (Coupling) and 1 W11506619 (Coupling) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11109499 (Drier Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Longmeadow, MA 01106
Gary V.
Job Details:
04/01/2024
"Arrived and thawed ice build up and installed new control board, cycled and tested fine. Please allow 24-48 hours for temps to stabilize."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS11
Near Wilbraham, MA 01095
Gary V.
Job Details:
04/01/2024
"Inspected and found deli cover cracked, 30 cosmetic, will order and return.; ordrng 1 W10827015 (Pantry cover)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Ludlow, MA 01056
Gary V.
Job Details:
04/01/2024
"Inspected and found door hinge bolt loose causing sag in door, tightened hinge and tested fine now."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Ludlow, MA 01056
Gary V.
Job Details:
04/01/2024
"Installed new control board and ran auto test and cycled thru, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Denver, NC 28037
Ryan S.
Job Details:
04/01/2024
"Retuned to install gearcase and Wash plate. Installed parts and reassembled, ran factory calibration from new parts to control board. Ran spin and agitate after in component activation. Verified proper operation and no noises out of ordinary. ; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE"
We serviced a
WHIRLPOOL COOKTOP
Model KICU569XBL
Near Cheshire, CT 06410
Jimmy R.
Job Details:
04/01/2024
"Tested unit and found cooktop dead no power to touch panel tested voltage to unit and found 240v removed unit and checked controls found left side fuse blow replaced fuse and power unit up found fuse blew again. Cntrls are faulty blowing fuses unit would need new cntrl but they are NLA advised customer on unit is not repairable due to parts NLA cooktop will need to be replaced ; ordrng 1 W10607548 (Module SSX) and 1 W10607550 (Cntrl module), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Blacksburg, SC 29702
Mitch H.
Job Details:
04/01/2024
"Checked and confirmed F6E1 error code and no response from any inputs. Turned power off, replaced main control and harness. Reassembled, turned power back on, error returned on first key press. Needs user interface. Checked part availability and scheduled return for 4/8 PM. ; ordrng 1 W11660284 (Console)"
We serviced a
WHIRLPOOL RANGE
Model JJW8630DDS
Near Charlotte, NC 28277
Mitch H.
Job Details:
04/01/2024
Checked and confirmed issue with blower fan. Oven is approximately 29 years old. Checked part availability and found blower is no longer available. Collected for service call on cc.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHW1
Near Charlotte, NC 28277
Mitch H.
Job Details:
04/01/2024
"Tested and found unit filling and draining correctly but motor not starting. Entered diagnostics, found F4E3 pump/motor error. Removed and replaced with pump/motor from t/s. Reassembled, tested, allowed unit to fill and begin wash cycle, checked for leaks, none. Canceled cycle and checked for leaks during drain, none. Dishwasher operating properly.; used 1 W11025157 (Pump/motor) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300EWH03
Near Cromwell, CT 06416
Jeremy B.
Job Details:
04/01/2024
Customers complaint is temps not correct. Arrived and found 38 in fresh food section and 0 in even frost pattern and all fans running. All checks ok.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mooresville, NC 28115
Robert A.
Job Details:
04/01/2024
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint.I found error codes: f9e1 f8e6. I ran a service cycle, it only filled and did nothing afterwards. The lid lock has separated and needs to be replaced. Because of the lid lock the service mode does not advanced. The unit needs a new control board, lid lock and drain pump. Im ordering the parts for the return visit.; ordrng 1 W11399437 (Dran pump) and 1 W11513248 (Lid lock) and 1 W11626074 (Control board)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Mooresville, NC 28115
Robert A.
Job Details:
04/01/2024
Cx canceled the appt at the door. I I did not diagnose the unit.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Davidson, NC 28036
Robert A.
Job Details:
04/01/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28269
Robert A.
Job Details:
04/01/2024
Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f5e2. The lid lock did not work in manual test mode. I replaced the lid lock with one from TS and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS1
Near Charlotte, NC 28269
Robert A.
Job Details:
04/01/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS22
Near Charlotte, NC 28269
Robert A.
Job Details:
04/01/2024
"Cx complaint that the units oven temp is still off and the microwave does not turn off when the cycle completes. I inspected the unit to confirm the complaint. I found no error codes. I tested the microwave, it counts down to zero then continues running. I preheated the oven to 350 degrees, it successfully reached the temp with an accurate temp reading according to my temp probe. The unit needs new MW and oven control boards to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11448962 (Oven control) and 1 W11325786 (MW control board)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waterbury, CT 06708
Jimmy R.
Job Details:
04/01/2024
"Install motor and bracket ran unit still making noise. Added insulation under motor bracket to help dampen noise, found noise still there. Removed panel and went threw every thing in unit noise coming from panel rattling and not tight against front of cabinet ordering one pane, and clips to stop noise if noise is still there after panel will call tech support on issues having parts special order will call when in for return visit ; ordrng 1 W10664693 (Panel) and 2 W10775448 (Clips)s"
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Waterbury, CT 06708
Jimmy R.
Job Details:
04/01/2024
"Tested unit and found microwave would not power up and no selections coming on, checked voltage to unit and 120v is present. Removed outer shell of unit and checked main fuse found blown, replaced fuse and found door not closing found main switch for opening and closing door stuck in an open position and would not move, replaced cntrl and motor is now moving this had blown fuse in machine. Ran a cycle and unit is heating and now working to specs ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC , used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, CT 06704
Jimmy R.
Job Details:
04/01/2024
"Tested unit due to customer having issue with unit rinsing and spinning out clothes, ran a diagnostics cycle and found no errors in unit ran a calibration cycle to calibrate cntrl ran unit threw a rinse and spin cycle and unit is now going threw. Leveled up unit due to machine tipped to the right causing tub to go off balance after leveling unit is now spinning and operating normally"
We serviced a
ELECTROLUX DRYER
Model EFME627UTT2BRQ
Near Wolcott, CT 06716
Jimmy R.
Job Details:
04/01/2024
"Checked over machine and found dryer would start making a clunking noise when running unit would not always do it. Checked over unit for any sign of rubbing and found right side of cabinet had rubbing marks let unit run threw and found noise coming from screws for drum had loosened up and backed out hitting cabinet, tightened up screw and unit is now operating to factory specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Amherst, MA 01003
Chris B.
Job Details:
04/01/2024
Replaced door and unit working normal. No damages in the new part.
We serviced a
WHIRLPOOL DRYER
Model WED96HEAW1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
04/01/2024
Installed new moisture sensor kit all checks ok. ; O-emld tckt
We serviced a
GENERAL ELECTRIC WASHER
Model PTW600BSR0WS
Near West Hartford, CT 06110
Chuck M.
Job Details:
04/01/2024
Replaced lid lock and lid. Tested and washer checked ok.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near New Britain, CT 06053
Chuck M.
Job Details:
04/01/2024
Customer complaint is that dryer is noisy. Ran dryer and it is normal. Customer was expecting dryer to be quite.
We serviced a
KITCHENAID REFRIGERATOR
Model KURL314KSS00
Near Southington, CT 06489
Chuck M.
Job Details:
04/01/2024
Customer complaint is that cooler door stainless steel is pulling away from door. Customer stated that door was rubbing against cabinet so he added a shim to correct it. Informed customer that cooler is out of cosmetic warranty. Customer wants door approved anyway. Ordered door P&A. ; rqstng P&A on 1 W11644056 (Door Assembly (left hinge).)
We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near Fort Mill, SC 29707
Mitch H.
Job Details:
04/01/2024
"Removed and replaced main control. Reassembled, tested dryer through multiple settings and cycles. All operating properly."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Fort Mill, SC 29708
Mitch H.
Job Details:
04/01/2024
"Tested and ran diagnostics. No stored error codes. Tested oven, allowed to preheat to 250, using temp probe on my meter. Oven temps accurate to set point. Opened door, allowed to cool, oven reigniting correctly. Tested oven through range of temperatures from 250 to 500. Settings accurate through all settings. No issues found. Oven operating as designed. Customer using hang on thermometer in oven, thermometer not reading properly. Advised customer not to rely on that thermometer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Clover, SC 29710
Mitch H.
Job Details:
04/01/2024
Checked and found evaporator coil iced over. Checked and found control not functioning properly. Changing control settings has no effect. Requesting P&A for control and thermistor. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11546690 (Control) and 1 WPW10384183 (Thermistor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lancaster, SC 29720
Jonathan J.
Job Details:
04/01/2024
"Complaint water on the floor coming from unknown location underneath the washing machine. I performed a water pressure test by filling tub completely full of water no leaking occurring on washing machine. I performed a diagnostic cycle as well. No issues found in diagnostic cycle. No error, codes and fault history I found inlet hoses, cold side was dripping slowly I did not find any drain issues occurring at this time but put paper towels underneath the valves for customer to monitor. I suspect water leaking is due to hoses or a drain that is backing up."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
04/01/2024
Complaint washing machine will not drain will not wash will not do anything. I found error codes F3e2 f2e3 f1e1 error codes in fault history. I cleared error codes found main harness to drain pump broken in multiple locations. I replaced harness cleared codes performed a control calibration no further error codes in fault history at this time I performed a quick wash cycle no issues found at this time. ; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ10
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
04/01/2024
"Complaint microwave is stuck on fan speed. One will not go onto any other fan speed during heating of any food randomly microwave will kick itself off and stop heating. Fan will still continue to run. Turntable will continue to spin. I am unable to drop microwave down as vent ductwork is preventing microwave from coming downcannot remove vent ductwork due to potential damage and liability caused by doing so customer to contact venting company hVAC Company, who installed it houses a new build.; ordrng 1 W11342846 (Control) and 1 W11224803 (Thermistor) and 1 W10754299 (Magnetron) and 1 W11441128 (Blower)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS8
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
04/01/2024
Complaint display going blank cycle cancelling itself out. I found both complaints true I replaced touch screen found f2e2 and f1e1 error codes in fault history. ; ordrng 1 W11620583 (Control) and 1 W11128223 (Display)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Monroe, NC 28112
Jonathan J.
Job Details:
04/01/2024
"Complaint I found gearcase gear has a ton of in plate in it, causing cam to grind causing noise to occur shifter, not shifting properly either could be the cause of issue originally and replacing control, actuator cam gearcase, and all associated parts. No additional issues found with washing machine today. ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11449840 (Gearcase) and 1 W11551646 (Spanner nut) and 1 W11626074 (Control)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Windsor Locks, CT 06096
Amanda R.
Job Details:
04/01/2024
Complaint randomly wont start starting normally today went over how to hold start button until all leds go from left to right
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
04/01/2024
Quoted Customer will call back when they have a receipt that shows in warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Palmer, MA 01069
Gary V.
Job Details:
04/01/2024
"Inspected and found compressor shutting down on overload, also no Freon in system, I also pressurized system and didnt detect any leaks, reordering compressor along with evap and start device and uv drier for detecting leak. Will call with return date.; rqstng P&A on 1 WPW10143759 (Uv drier) and 1 W11370574 (Compressor) and 1 W11546692 (Evaporator) and 1 W10197428 (Start device) and 1 W10590083 (Capacitor), states that autho needed"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES2
Near East Hartford, CT 06108
Amanda R.
Job Details:
04/01/2024
Bake element broken replaced element preheat oven to 350 operation normal ; used 1 W10779716 (ELEMENT) from stock
We serviced a
KITCHENAID MICROWAVE
Model KMLS311HSS09
Near Rocky Hill, CT 06067
Jeremy B.
Job Details:
04/01/2024
Customers complaint is the times not adjusting. Tested and found the same time for each setting will replace control ; ordrng 1 W11416373 (Control) and 1 W11549257 (Pcb)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
04/01/2024
Found wash motor running weak and wash arms not moving. Replaced motor sump assy and ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
MAYTAG WASHER
Model MVWB865GC
Near Canton, CT 06019
Ruben C.
Job Details:
04/01/2024
Checked unit found latch not closing latch shorted out replaced latch cleared codes unit locking normally tested diagnostics normal; used 1 W10861642 (Door lock) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Simsbury, CT 06070
Ruben C.
Job Details:
04/01/2024
Had to cancel service Costco receipt on phone does not show model number informed cust to contact Costco
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Meriden, CT 06450
Chuck M.
Job Details:
04/01/2024
"Installed ACU and tested. ACU shorted at drain pump circuit. Ordered ACU P&A. Replaced lower harness and drain pump. ; rqstng P&A on 1 W11543994 (ACU), used 1 W11399437 (DRAIN PUMP) from stock, states that autho needed"
We serviced a
KITCHENAID OVEN
Model KFGD500ESS04
Near Windsor, CT 06095
Ruben C.
Job Details:
04/01/2024
"Checked unit found lower oven not lighting replaced ignitor control is not sending enough voltage to lower oven unplugged unit started getting voltage control keeps sticking on relays ordering control ; rqstng P&A on 1 W10877013 (Control), used 1 12400035 (Ignitor) from stock"
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Bloomfield, CT 06002
Ruben C.
Job Details:
04/01/2024
Could not open top of coin box cust did not have top key I dont have in truck per Randy return on wendsday sending back part; schdld next appmnt for 4/3 WED AM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Bolton, CT 06043
Amanda R.
Job Details:
04/01/2024
Showed customer sign that is on rear wall under damper that says blocking this can cause food freezing set freezer temp at zero from negative two nothing frozen today
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Monroe, NC 28112
Jonathan J.
Job Details:
04/01/2024
Complaint dishwasher is gushing water out whenever dishwasher is trying to be used. I found sump motor assembly drain pump. Also found dishwasher sump motor leaking around seal gasket where it attaches to the tub assembly. Found all the screws were also loose. no additional issues found I replaced sump motor assembly tested operations. No additional issues found everything is now working properly. Left defective part with customer. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Holyoke, MA 01040
Mike K.
Job Details:
04/01/2024
"Replaced gear case assy, actuator, cam, belt and hub. Replaced suspension and lid lock. Ran recalibration cycle and test cycle and completed both fine. No errors in history.; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 CAM KIT , 1 W10752187 AGITATOR SCREW , 1 W10913953 ACTUATOR , 1 W11307244 DOOR LOCK , 1 WPW10006384 BELT , and 1 W11130362 SUSPENSION , used 1 2x time (2x time) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Willington, CT 06279
Chris B.
Job Details:
03/29/2024
Replaced all parts and charge system and unit running normal. Mentioned to the customer to keep a bottle of water in the freezer and to keep and eye on the freezing side. ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Suffield, CT 06093
Mike K.
Job Details:
03/29/2024
Replaced diffuser and ran in diagnostics. Operating properly ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Marlborough, CT 06447
Jeremy B.
Job Details:
03/29/2024
Blower wheel cracked causing noise. Replaced and tested all checks ok. ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
03/29/2024
Doors wrapped and damaged causing doors not to close properly. Needs new fresh and freezer door. ; ordrng 1 W11395841 (Fresh food door) and 1 W11465916 (Freezer door) and 1 W10909682 (Badge) and 1 2ndtech (2nd tech)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near East Hartford, CT 06118
Jeremy B.
Job Details:
03/29/2024
The dryer customer needs service on is in the garage and doesnt have the correct cord wired up. Must install correct power cord and put in a areas we can test.
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW3
Near Chicopee, MA 01020
Gary V.
Job Details:
03/29/2024
"Inspected and found felt broken replaced the belt and cycled found gas coils not engaging for heat, will order in return. Gave discounts to save sale.; ordrng 1 WPW10328463 (Coil kit), used 1 341241 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Granby, MA 01033
Chris B.
Job Details:
03/29/2024
Found wrong serial number on the washer and explained to the customer to call Whirlpool for a new ticket so we can return. Customer will give Whirlpool the correct model and serial number. Couldnt diagnose the unit today.
We serviced a
LG DRYER ELECTRIC
Model DLE4970W
Near Granby, MA 01033
Chris B.
Job Details:
03/29/2024
Complaint that the lint clean light stays on. Quoted for a thorough internal cleaning. Cleaned all lint debris and unit back to working properly. Collected minor repairs.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Willington, CT 06279
Amanda R.
Job Details:
03/29/2024
Replaced compressor vacuumed system recharged with 4.24 started cooling ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR/AA 15
Near Plainville, MA 02762
Aimee Z.
Job Details:
03/29/2024
"Installed new gasket right door Also the customer still didnt have ice.Checked error codes found a 14 eCheck the fan in ice box ,closed left door and used magnet.Couldnt herenfan. Removed the augar to check fan there was piece of ice jammingFan . Removed and put back together. Tested fan was runningCust will advise on ice"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Granby, CT 06035
Mike K.
Job Details:
03/29/2024
"Fae2, f9e1 , vent motor issue, drain issue, errors in history. customer cycles at breaker to get past intermittent errors during operation.Completed diagnostic cycle ok. Ordering control and vent motor. Office to contact cs when parts come in to schedule return.; rqstng P&A on 1 W11416460 (Vent motor), ordrng 1 W11545539 (Gasket) and 1 W11462459 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near East Hartford, CT 06118
Jeremy B.
Job Details:
03/29/2024
"Washer not starting lid stays locked. Was able to open lid but cant run self test or any cycle. Needs new control, lid lock, and strike. ; ordrng 1 W11603810 (Control) and 1 W11307244 (Lid lock) and 1 W10837741 (Strike)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Tolland, CT 06084
Amanda R.
Job Details:
03/29/2024
Complaint from purchased makes ice slow set temps at recommended went over replacing water filter replaced ice maker ; used 1 W11546935 (ICEMAKER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Huntersville, NC 28078
Robert A.
Job Details:
03/29/2024
Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f7e1 f4e3. I cleared the codes and ran a service cycle. The unit filled and drained but there was no wash action. The unit needs a new sump to resolve the issue. I quoted the cx and collected the service call fee by CC.
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Windham, CT 06226
Amanda R.
Job Details:
03/29/2024
Pressurized with 240psi of Nitrogen leak on discharge line replaced compressor leak tested with nitrogen again no leaks vacuumed system charged with 98g of r600a
We serviced a
LG DISHWASHER
Model LDT5678SS
Near Bellingham, MA 02019
Aimee Z.
Job Details:
03/29/2024
"Found harness burnt out bottom door Pitched wire needs new harness and Contrl , was pinches on the black wire. Advised Cust to call LGCust buying new dishwasher"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Wilbraham, MA 01095
Gary V.
Job Details:
03/29/2024
Installed parts listed cycled tested fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Springfield, MA 01118
Gary V.
Job Details:
03/29/2024
"Inspected and found no ice production, replaced ice maker and cycled, filled with water and tested fine.; used 1 W11546935 (ICEMAKER) from stock"
We serviced a
BOSCH DISHWASHER
Model SHE44C05UC/40
Near Longmeadow, MA 01106
Gary V.
Job Details:
03/29/2024
"Inspected and found, wash pump, broken quoted, and they will call."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Westfield, MA 01085
Mike K.
Job Details:
03/29/2024
"Unit is under 1yr wp warranty, took photo of receipt.Getting F8e1. Found water in collection tray, cleared and ran normal cycle through fill and into wash, no leaks found. Possible dish placement as source of leak."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Millbury, MA 01527
Aimee Z.
Job Details:
03/29/2024
Theres no error codes Cust running everything in normal high speed and doing small loadsFilled washer with 4 bath towels wet and spun out fine.They were using to much soap and not measuring3 table spoonsWasher is running as intendedAdvised Cust cut back on soap and larger loads 1/2 full
We serviced a
WHIRLPOOL FREEZER
Model WED4815EW1
Near Millbury, MA 01527
Aimee Z.
Job Details:
03/29/2024
Installed new push to start and started dryer complete
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5001SR/AA
Near Millbury, MA 01527
Aimee Z.
Job Details:
03/29/2024
Installed new evap cover complete
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062FEZ02
Near Medway, MA 02053
Aimee Z.
Job Details:
03/29/2024
"Harvested the ice Marker run and sounded fine and the water valve sounds good as intended.Found the noises are from the fan motors found one humming and one buzzes, no obstruction and need new right gasket ; ordrng 1 W11613295 (Condenser motor) and 1 W10830162 (Gasket right) and 1 W11024089 (Evap fan)"
We serviced a
SAMSUNG RESIDENTIAL REFR
Model RF29A9771SR/AA REV 9
Near Franklin, MA 02038
Aimee Z.
Job Details:
03/29/2024
Installed new fill tube with heater on right sideAnd ice maker right side in freezer.Tested movement of ice maker and fill for leaks24hours needs get cold
We serviced a
FRIGIDAIRE DISHWASHER
Model FDPC4221AW2A
Near Springfield, MA 01109
Mike K.
Job Details:
03/29/2024
"Complaint of running long time. Only hits start. Didnt know about other options. Defaulted to heavy cycle when turned on. Explained cycle options. Unit is running fine in testing, door handle is broke, filter cup was dislodged and had melted cut still usable.Ordering latch and handle. Office to contact cs when parts come in to schedule return.; rqstng P&A on 1 5304535625 (Latch handle), ordrng 1 5304525218 (Door latch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Southbury, CT 06488
Jimmy R.
Job Details:
03/29/2024
"Tested unit and found when running machine unit would make a loud clicking noise and machine full of a pink substance and building up. Ran unit threw a diagnostics cycle and found no errors ran machine with clear door to checked all washing and found unit would wash fine but never wash any of the pink stuff away also when unit would go into a cycle it would click from diverter over and over, ran vinegar in machine and residue still on everything this is a bacteria from moisture cannot repair this issue customer would need new sump&motor, drain pump and wash arm they are speaking to wAreenty company or where was our head and will let know if getting unit replaced"
We serviced a
KENMORE WASHER
Model ="110.20022012"
Near Springfield, MA 01109
Mike K.
Job Details:
03/29/2024
"Replaced suspension and actuator, ran diagnostic cycle fine. Ran normal cycle through fill and into wash fine, cancelled and drained properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Waterbury, CT 06706
Jimmy R.
Job Details:
03/29/2024
"Tested washer and found when running a wash cycle and unit would get into a spin cycle once it slowed down it would start to grind loud, checked unit and found cam slipping and grinding causing noise, replaced cam and recalibrated machine ran a wash and spin all operations now working to specs ; used 1 W10721967 (CAM KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Cheshire, CT 06410
Jimmy R.
Job Details:
03/29/2024
"Tested unit and found washer would get done to 38 min climb to 30 and over and over again never shutting off for hrs, ran diagnostics and found no errors ran all test and found cntl never shutting done when unit would get stuck not holding errors cntrl needs to be replaced will order both cntrl and user interface and return with parts. ; ordrng 1 W11624938 (Cntrl) and 1 W11478524 (Console)"
We serviced a
MAYTAG DRYER
Model MEDZ400TQ2
Near Lincolnton, NC 28092
Ryan S.
Job Details:
03/29/2024
"Retuned to install control board. Unit now starting, running and heating. Verified proper operation."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Denver, NC 28037
Ryan S.
Job Details:
03/29/2024
"Retuned to install convect assembly mr2 board and harness. Installed all parts, convection fan came on. Verified proper operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Mooresville, NC 28117
Ryan S.
Job Details:
03/29/2024
"Retuned to install parts order. Found unit Evaporator frozen over. Had to pull unit out of wall, (buil in model) and take heater off evap . Installed heater ran service mode heater working. Verified unit starting to cool. Informed customer to give 24hr for cooling 48 for ice. Unit has 24month standard warranty. Unit is in warranty."
We serviced a
WHIRLPOOL OVEN
Model KOSE500EBS20
Near Cheshire, CT 06410
Jimmy R.
Job Details:
03/29/2024
"Installed new cntrl panel and ran machine thew a bake cycle checking temps and elements, unit got to temp and stayed at temp 350 degrees. Checked for fans and unit is cooling down and working to proper specs"