We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Bloomfield, CT 06002
Chuck M.
Job Details: 01/13/2024
Customer complaint is that UI was not working and FF section was not cooling properly. Inspected and found UI harness was not connected fully. Secured connector. Checked ok. Damper opened and unit is cooling.
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Thompson, CT 06255
Amanda R.
Job Details: 01/12/2024
Called tech support Sr 7738231984 complaint still randomly leaving clothes wet with some water in bottom of basket from floor of where unit is drain hose cant be higher than 8ft
We serviced a
SHARP DRAWER MICROWAVE
Model n/a
Near Farmington, CT 06032
Chuck M.
Job Details: 01/12/2024
Customer complaint is that microwave drawer does not open after its been heated for some time. Inspected and found microwave door is not leveled. Customer will have leveled.
We serviced a
GE COMPACTOR
Model ZCGP150LII-00
Near Bloomfield, CT 06002
Chuck M.
Job Details: 01/12/2024
Customer complaint is that compactor crushed but would not come back up. Inspected and found drive pulley and motor pulley are stripped. Parts are NLA. ; ordrng 1 WC26X10006 (motor and drive gear) and 2 WC02X20287 (Power Nut)s
We serviced a
KITCHENAID OVEN
Model KEBS207SSS04
Near Davidson, NC 28036
Robert A.
Job Details: 01/12/2024
The parts have been installed. The unit is working as designed. Johnny collected the remaining balance.
We serviced a
KITCHENAID RANGE
Model KODE900HSS00
Near Rock Hill, SC 29730
Mitch H.
Job Details: 01/12/2024
Pulled oven partially out from wall. Removed and replaced ACU and console. Reassembled and reinstalled oven in wall. Tested both top and bottom ovens. Had both operating at the same time. Both heating and working correctly.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Ludlow, MA 01056
Chris B.
Job Details: 01/12/2024
"Complaint that the unit wont stay on the majority of the time. Found when the unit started up ok then after stopping the cycle the dryer didnt want to stay on. Found bad start switch. Part did not arrive in time at the office and office would need to reschedule. Found good heating, turning, timing and all fuses and cycling thermistor is good. ; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Belchertown, MA 01007
Chris B.
Job Details: 01/12/2024
Customer wasnt home and through the phone they mentioned that the unit is under the Lowes extended warranty but cannot find the email. Explained to the customer that unit cannot be verified until Whirlpool send the office correct updated ticket. Customer doesnt want to pay trip fee. Will reschedule as soon a Whirlpool AIG send office approval for services. Didnt diagnose dishwasher on this call.
We serviced a
SAMSUNG WASHER
Model WA50R5200A
Near Plainville, MA 02762
Aimee Z.
Job Details: 01/12/2024
Picked up parts
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near North Attleborough, MA 02763
Aimee Z.
Job Details: 01/12/2024
Installed latch and ran diagnostics
We serviced a
KITCHENAID RESIDENTIAL REFR
Model KRFF507HPS00
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/12/2024
"Found needs led kit top light right side fridge out Verify other potential causes are fixed before replacing the single-point LEDs. Important: Replace all original single-point LEDs in the product with the new multipoint LEDs, kits listed below. S-code S191AQ covers the cost of replacement lights (1 kit) and labor during the first 5 years of life. Important: This only covers single-point LEDs. Some models may have other LEDs that are not covered.; ordrng 1 W11683242 (Led kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Walpole, MA 02081
Aimee Z.
Job Details: 01/12/2024
Found the drain pump had 2 ohms suppose to be 5 ohmsReplaced drain pump. Ran a cycle to check water shuts off and not over filling. Also blew down preasure hose .Let sit 15 mins to make sure pump didnt turn onCustomer uses pods advised to use warm or hot not cold.Also running cleaning ever other month; used 1 W11399437 (Drain pump) from stock
We serviced a
GE REFRIGERATOR
Model GSHF5KGXCBBB
Near Charlotte, NC 28269
Jeff L.
Job Details: 01/12/2024
Canceled call when I was headed that way.. never went to home
We serviced a
KITCHENAID RANGE
Model KFEG500EBS6
Near Charlotte, NC 28214
Robert A.
Job Details: 01/12/2024
"Cx complaint that the units front elements are not heating on the cooktop. I inspected the unit to confirm the complaint. I found the element have no visible breaks. The left dual burner heat only the outer edge when on dual, nothing on single. The right does not heat at all. I checked incoming voltage to the elements. Both are getting the correct 121v when off and 243v when the switch is on. The unit needs new front burner elements to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10823727 (LF element) and 1 W11517959 (RF element)"
We serviced a
GE WASHER
Model GTW490ACJ5WW
Near Easthampton, MA 01027
Mike K.
Job Details: 01/12/2024
"Clothes are soaked at end of cycle, cs tried a drain and spin and just kept filling, restarted and drains fully at beginning, then starts filling again. Verified same results in spin, pressure hose looks good. Ran normal cycle and continued to fill, also heard unit not spinning, found broken belt.Quoted for control board and belt"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Suffield, CT 06078
Gary V.
Job Details: 01/12/2024
"Inspected and found defective rollers, replaced and cycled, tested fine.; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
GE WASHER
Model PTWN6050M0WT
Near South Hadley, MA 01075
Mike K.
Job Details: 01/12/2024
"Unit mod /ser tag unreadable. Believe I got the mod number at least. Cs says unit not filling. Start cycle and drain pump running, clothes in unit and wet, but no standing water. Tried in drain and spin cycle and same eventually turns itself off.Checked connections at water level sensor and control, reseated and same. Possible water level sensor, control or both. Control is nla.Collected for service call only."
We serviced a
MAYTAG DRYER
Model MGD9600SQ0
Near South Hadley, MA 01075
Mike K.
Job Details: 01/12/2024
"Unit making screeching noise when running, seized idler, installed dryer kit and unit running smoothly ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01003
Mike K.
Job Details: 01/12/2024
"Noises while running, is tumbling and heating. No fault found, motor itself is loud/vibration. Supports, idler, belt all good. Reassembled and same, pushed up on base plate and vibration limited and noise back to normal, pushed on bottom harder to reform plate and results sustained. Unit running and sounding normal."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28054
Ryan S.
Job Details: 01/12/2024
"Customer complained of rust on drum. Upon arrival found inner drum/ basket has damage causing protective coating to come off and rust. Damage seems to be from outside in, ordering new inner drum/ basket. Informed customer part will be shipped to home. When part arrives check part for damage and call office to schedule return call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS00
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 01/12/2024
Installed new ice maker reset power. Needs ice door received the chute. Will reorder. ; rqstng P&A on 1 W11189145 (Ice door)
We serviced a
WHIRLPOOL WASHER.
Model WTW5000DW2
Near Northampton, MA 01060
Mike K.
Job Details: 01/12/2024
"In Original notes I did not catch auto spell/correct changes.Cs had complained of shaking/knocking during use, sometimes stopping. No errors in history. Found suspension weak, bouncing multiple time in testing instead of once. Ordered suspension.Replaced suspension and recalibrated, ran through test cycle fine.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cromwell, CT 06416
Jeremy B.
Job Details: 01/12/2024
Found left door hinge broken and door falling down hard. Replaced hinge all checks ok. ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE
We serviced a
WASHER WASGER
Model WFW92HEFC0
Near Middletown, CT 06457
Jeremy B.
Job Details: 01/12/2024
Water leaking out the front. Bellow torn needs new. Giving F9E1(slow drain) found coin catch full of debri. Washer now draining properly. Quoted customer for new bellow.
We serviced a
BOSCH DISHWASHER
Model SHP65T55UC07
Near Durham, CT 06422
Jeremy B.
Job Details: 01/12/2024
Installed new door latch and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near East Hampton, CT 06424
Jeremy B.
Job Details: 01/12/2024
Installed new parts ran factory test washer not hooked up to water cant fully test.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Andover, CT 06232
Jeremy B.
Job Details: 01/12/2024
"Installed. We parts ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION 1 W10752283 WASHPLATE , and 1 W11454734 GEARCASE"
We serviced a
JENN-AIR COOKTOP
Model JDRP536HL01
Near Rock Hill, SC 29732
Mitch H.
Job Details: 01/12/2024
"Removed oven door, replaced door front assembly and kick plate. Reinstalled oven door, checked operation, all working properly. Had customer inspect door and kick plate and ensure she was happy with it."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Rock Hill, SC 29732
Mitch H.
Job Details: 01/12/2024
"Removed evaporator cover assembly, opened box with new assembly. Parts did not match. Found incorrect part was ordered. Reinstalled existing cover assembly. Removed and replaced control. Reordering correct evaporator cover.; ordrng 1 W11610999 (Evaporator cover assembly), dspstn on spec-tagged invntry: 1 W11167902 EVAP COVER"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Columbia, CT 06237
Jeremy B.
Job Details: 01/12/2024
Installed new valve and ran self test all checks ok.
We serviced a
WHIRLPOOL COOKTOP
Model WGE745C0FH00
Near Chicopee, MA 01013
Roger R.
Job Details: 01/12/2024
Installed new glass top. all burners check ok.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Springfield, MA 01128
Roger R.
Job Details: 01/12/2024
Found unit leaking from drain standpipe. Advised customer to call a plumber. Use install and instruct.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 01/12/2024
Found thermal fuse on heater failed. Replaced and checked venting. Advised on proper venting ; used 1 279769 (THERMAL CUTOFF) from stock
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near East Longmeadow, MA 01028
Roger R.
Job Details: 01/12/2024
"Due to unit intermittently not starting. Timer counting down but not tumbling compressor starts. Suspect faulty motor. Will order and return. ; ordrng 1 W11209428 (Motor, dryer)"
We serviced a
WHIRLPOOL WASHER.
Model WFW5090JWO
Near Springfield, MA 01103
Roger R.
Job Details: 01/12/2024
Ran unit through a complete wash cycle and found no leaks. Bellows and hose all okay. Water valve also good. There was some leaking from the test fill hose as it did not have a rubber seal in the fill hose. This is not part of the washer and customer will Charged 3rd appliances diagnostic rate. Called Imani and left messages about results of diagnosis.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near East Longmeadow, MA 01028
Roger R.
Job Details: 01/12/2024
Removed and replaced the User interface console due to delaminating and moisture getting into the electronics.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Fort Mill, SC 29708
Mitch H.
Job Details: 01/12/2024
"Checked and found freezer LED barely glowing. Tested switch, it is working properly. Ordering LED module.; ordrng 1 W11226500 (LED module)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Charlotte, NC 28216
Robert A.
Job Details: 01/12/2024
Cx complaint that the unit is not washing dishes. I inspected the unit to confirm the complaint. I found an error code: f4e3. I cleared the code and ran a service cycle. The unit filled and drain but there was no wash action. The unit needs a new sump assembly to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11613479 (Sump motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28216
Robert A.
Job Details: 01/12/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Cramerton, NC 28032
Ryan S.
Job Details: 01/12/2024
"Customer complained lights flashing in refrigerator, and freezer. Find all 3 lights had strobe effect. . Found ref section upper light bad causing short. Replaced from pre id. Collected via card. Verified proper operation of lights. ; dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE and 1 WPW10515058 LED MODULE"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Berlin, CT 06023
Jimmy R.
Job Details: 01/12/2024
"Checked over cooktop and found middle burner would not light found no spark coming out of electrode. Tested other burners and found electrodes working and middle burner sparking tried lighting middle burner when pushing ignitor for other burners and it would light up but never relight on its own. Removed cooktop and checked spark found 120v to spark module and 10v to igniters ohmed and ignitor reading ok but jumping all over tried to clean ignitor and it would not light valve bad. Will order new valve, ignitor due to corrosion and holder due to corrosion parts special order advised will call when parts are in ; ordrng 1 W11246817 (Center valve) and 1 W10852959 (Center ignitor) and 1 W10639869 (Holder)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL2
Near Waterbury, CT 06708
Jimmy R.
Job Details: 01/12/2024
"Checked over dishwasher and found unit not washing properly found spray arm seemed to be tipped on a downward angel hit bottom of the tub when trying to wash, removed spray arm and found cover not attached removed and cover is broken and not clipping into place this made the wash arm hit and not wash. Unit will need new cover will order and return ; ordrng 1 WPW10455271 (Cover)"
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS05
Near Waterbury, CT 06708
Jimmy R.
Job Details: 01/12/2024
"Checked over cooktop and found unit rusting on back half behind burners also rust stains all on the corners of the cooktop, tried to clean rust but it was not coming off the stainless was getting rub marks in it. Checked heating issue and found all burners had no simmer the flams where super high, adjusted all burners to have a good simmer will order new cooktop, screws and return, parts special order advised when in we would call for return visit ; ordrng 1 W11051501 (Cooktop) and 4 W11241230 (Screw)s"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HW4
Near Charlotte, NC 28269
Robert A.
Job Details: 01/12/2024
Cx complaint that the units cooktop is bowed and separating. I inspected the unit to confirm the complaint. I found the burns and oven work fine. However the pots on the right side do not sit level because the cooktop is bowed. The glass is separating as well not in the area of the element and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11129394 (Cooktop (white))
We serviced a
WHIRLPOOL WALL OVEN
Model KEBC208KSS04
Near Cheshire, CT 06410
Jimmy R.
Job Details: 01/12/2024
"Checked over unit and found upper oven would not heat up unless customer slams the door then it will start working and work threw the whole cooking proses. Removed control and found upper bake relay had loosened up and backed out Of control this is causing it to work and not work by making a poor connection once customer moves unit it makes a connection and works. Checked relay and it is going to need to be either soldered or control needs to be replaced advised parts are no longer available, customer will leave as is for now"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM11
Near Cheshire, CT 06410
Jimmy R.
Job Details: 01/12/2024
"Checked over unit and found both section had stopped cooling and where warm, plugged unit back in and compressor was making a funny noise, checked evaporator and found no frost pattern at all checked compressor and found running but not pumping any Freon. Checked lines and noticed oil dripping from filter dryer, pulled filter dryer forward and could not see any holes but its leaking from the connections. Compressor buzzing and getting super hot, will order new compressor kit couplers and dryer advised we would call when in for return visit ; ordrng 1 W11582579 (Compressor kit) and 1 W11506635 (Process stub) and 1 W11504445 (Coupler) and 1 W11506623 (Coupler) and 1 W11504419 (Coupler) and 1 W11504449 (Coupler), O-SMS tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Charlotte, NC 28273
Mitch H.
Job Details: 01/12/2024
"Checked and found no ice buildup on evaporator, fan running and good air flow. Ran diagnostics, all components tested good. Checked temperatures in both freezer and refrigerator. Freezer at -2, refrigerator at 37. Did a liquid temp test and got a reading of 41 degrees. Thermistors check good in diagnostics, possible board issue. Dispenser has very low water flow. Reordering fan/harness, control board and water valve. Advised customer that office will call to schedule.; ordrng 1 W11033168 (Evaporator fan) and 1 W10843055 (Control) and 1 WPW10341329 (Valve)"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Clover, SC 29710
Mitch H.
Job Details: 01/12/2024
"Removed and replaced console and control. Replaced one at a time, following process to all information to transfer. Reassembled, tested, dryer operating properly."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 01/12/2024
"Tested washer and found unit stuck in a drain cycle when plugging unit back in, canceled out cycle and checked for errors found F0e5 off balance load. Ran a calibration cycle and unit went threw properly, ran machine threw a wash and a spin checked all functions and unit is now working to specs. Advised customer on canceling out the cycle if this happens again"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Cheshire, CT 06410
Jimmy R.
Job Details: 01/12/2024
"Ran washer and found unit not draining water ran a diagnostics and found errors F9e2 F0e5 f2e1 checked drain and found water draining super slow causing unit to not spin clothes out and shut down. Checked drain pump and found tub drain clogged with a sock blocking water into pump, removed and ran a drain cycle unit Is draining strong. Recalibrated machine and ran a spin cycle checked draining and unit is now working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW2
Near Ware, MA 01082
Chris B.
Job Details: 01/12/2024
Complaint that the unit is not washing properly. Found loose connection. Collected for minor repairs.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB2
Near Spencer, MA 01562
Chris B.
Job Details: 01/12/2024
Complaint that the unit is not dispensing nor opening the soap tray. Found bad solenoid on the tray. Replaced part and unit running normal. No error codes present. No leaks detected. Found a cut off wire but it was from the old dishwasher when it was removed customer mentioned. All wire on this dishwasher are all intact.
We serviced a
KITCHENAID COOKTOP
Model KCES550HBL00
Near Dudley, MA 01571
Chris B.
Job Details: 01/12/2024
Complaint that the unit is not heating up properly on the right front burner. Found partially heating element and infinite switch only heat partially on the Lower side. Found unglued grommet bezel on the rear center knob. Quoted parts and labor. Will order parts for a return visit. Customer will receive parts in the mail and will call office as soon as the parts come in. Mentioned to the customer that they will need to take off drawers to access the bottom of the cooktop. Drawers has two latches underneath to be able to remove. Please verify if heating element is faulty on the larger coil side. Added infinite switch as backup.; ordrng 1 W11259362 (Infinite Switch) and 1 W11259508 (Element Surface) and 1 W10853046 (Grommet Bezel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Monroe, NC 28110
Jonathan J.
Job Details: 01/12/2024
I replaced all previously ordered parts pulled unit from cabinetry discovered unit cannot be properly leveled due to cabinetry countertops height being so low dishwasher legs are already as low as they can go. No leaking occurring as of right now after replacing all previously ordered parts. ; dspstn on spec-tagged invntry: 1 W11483553 GASKET
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 01/12/2024
I replaced all four suspension rods. I tested operations. Everything is working fine. Performed a control board calibration procedure before departure as well.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFF507HPS02
Near Weddington, NC 28104
Jonathan J.
Job Details: 01/12/2024
I replaced evap fan mtr assembly I tested ops cycled ice maker had e0 error test 56 verified frost pattern on evap is great no additional issues found today with unit
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Matthews, NC 28104
Jonathan J.
Job Details: 01/12/2024
"Complaint washing machine, making loud, squealing noises whenever it enters spin towards the very end of the cycle. I found gear has dropped down out of gearcase, causing, squealing noise didnt need new gear case to fix.; ordrng 1 W10752283 (Washplate) and 1 W11551646 (Nut) and 1 W11449841 (Gearcase), dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near West Hartford, CT 06119
Chuck M.
Job Details: 01/12/2024
Customer complaint is that burners shut off during cooking. Customer has some cookware that is rounded at the bottom. Explained cycling to customer. Customer is not satisfied with the range and cycling and sensors are unacceptable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Britain, CT 06053
Chuck M.
Job Details: 01/12/2024
Arrived and found damper stuck open again. Replaced and tested. Checked ok.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW1
Near Farmington, CT 06032
Chuck M.
Job Details: 01/12/2024
Customer complaint is that dryer was noisy. Customer had recording of noise. Inspected and found idler wheel and rollers seized. Replaced repair kit from T/S and tested. Dryer checked ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
KITCHENAID MICROWAVE
Model KHMS2040BSS0
Near Winsted, CT 06098
Chuck M.
Job Details: 01/12/2024
"Customer complaint is that microwave door switch was clicking and latch on interlock assembly was stuck open. Inspected and found switches intermittent. Ordered interlock kit. ; dspstn on spec-tagged invntry: 1 WPW10156813 INTERLOCK , used 1 W11244494 (INTERLOCK ASSY SP W11245251) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Simsbury, CT 06092
Chuck M.
Job Details: 01/12/2024
Customer complaint is that freezer door does not seal properly. Customer said door used to close tighter. Inspected and found freezer packed with food. Advised customer to rearrange food for better circulation and door pressure will return. Customer mentioned food freezing in FF section. Tested and found damper noisy and intermittent. Ordered diffuser. ; ordrng 1 W11236851 (diffuser)
We serviced a
WHIRLPOOL WASHER
Model WTW8800YC1
Near Bloomfield, CT 06002
Chuck M.
Job Details: 01/12/2024
Customer complaint is that washer would not start cycle. Inspected and found control not sending voltage to drain pump. Quoted customer P&L. Customer will buy new.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlotte, NC 28277
Jeff L.
Job Details: 01/12/2024
Found liquid comin*out of capacitor when replacing motor it needs to be replaced as well. Office call customer when part comes in..W11227944; ordrng 1 W11227944 (Capacitor)
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Charlotte, NC 28270
Jeff L.
Job Details: 01/12/2024
Found power coming into washer and no power coming out of control going to UI theres a burnt spot on UI so both will need to be replaced. Office will call customer when parts come inPart#W11478525Part#W11419052; ordrng 1 W11478525 (UI) and 1 W11419052 (Control board)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS9
Near Charlotte, NC 28216
Jeff L.
Job Details: 01/12/2024
Found adequate power coming to range and the UI had no power ordering 2 parts for good repair. Office will call customer when part comes inPart#W11128223Part#W11099784; ordrng 1 W11128223 (UI) and 1 W11099784 (Control board)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Matthews, NC 28105
Jeff L.
Job Details: 01/12/2024
Replaced all lights in refrigerator and changed out water filter for customer. All lights are working and unit ran and checked ok Call complete ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
JENN-AIR OVEN
Model JJW2430IL00
Near South Windsor, CT 06074
Amanda R.
Job Details: 01/12/2024
Throwing F6e4 error code after starting bake needs blower fan or console ; ordrng 1 W11248652 (Fan) and 1 W11196772 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Vernon, CT 06066
Amanda R.
Job Details: 01/12/2024
Leaking water from center of front panel lowered temp on hot water heater tank to hot want customer to use unit more often to see if issue is resolved cant adjust front levelers because has bracket under counter for mounting ; dspstn on spec-tagged invntry: 1 W11498831 GASKET
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Manchester, CT 06042
Amanda R.
Job Details: 01/12/2024
"Ui has tone but display is black u p,urged unit for 7 minutes plugged back in Ui working started cycle"
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW04
Near Belmont, NC 28012
Ryan S.
Job Details: 01/12/2024
"Returned to install hinge assembly. Installed hing, verified proper operation of door."
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Matthews, NC 28105
Jeff L.
Job Details: 01/12/2024
"Found gunk built up at drain hose connected to drain pump not allowing it to pull the water out. I removed hose from pump and cleaned out gunk and cleaned out gunk at drain hose and disposal end, then ran unit drain pump worked fine and evacuated all water in tub. There are no leaks and I also unit drain hose properly under sink. The renter could not speak English so Im putting it into notes this is the one time customer education call.Call complete"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Charlotte, NC 28210
Jeff L.
Job Details: 01/12/2024
Drain pump motor was locked up not able to pull water from machine. Replaced drain pump motor assembly unit ran and checked ok; dspstn on spec-tagged invntry: 1 WPW10605427 DRAIN PUMP
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS5
Near Hartford, CT 06105
Chuck M.
Job Details: 01/12/2024
Installed interlock kit and tested. Microwave checked ok. ; dspstn on spec-tagged invntry: 1 W11244494 INTERLOCK ASSY SP W112452
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Manchester, CT 06042
Amanda R.
Job Details: 01/12/2024
Checked error codes for ice maker e0 fill tube frozen going to ice maker made sure all Heaters turned on set temps at recommenced replaced ice maker taped down heater for fill tube because not sticking good
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRW08
Near East Hartford, CT 06118
Amanda R.
Job Details: 01/12/2024
Brand new not cooling at all compressor running evaporator has no frost evaporator fan very loud ; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Dryer) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 WP2315549 (Motor)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Coventry, CT 06238
Amanda R.
Job Details: 01/12/2024
"Leaking water from the left side the cap inside unit that holds reservoir on left side loose tightened tough led stuck on needs new console ; rqstng P&A on 1 W11416459 (Console), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Charlotte, NC 28262
Robert A.
Job Details: 01/12/2024
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the element has a break. I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Charlotte, NC 28208
Robert A.
Job Details: 01/12/2024
"Cx complaint that the unit is not completing cycles and making noise. I inspected the unit to confirm the complaint. I found error codes: f7e1 f7e7 f2e1. I cleared the codes and ran manual spin and agitate, neither worked and made an abnormal sound. I checked under the unit and found the belt torn partially disintegrated. The clutch and motor wheel are splintering because of the belt. The gearcase shaft has dropped causing these issues. The unit needs a new gear case, motor, clutch and belt to resolve the issue. Im ordering the part for the return visit. I left the part with the cx.; ordrng 1 W11454372 (Gear case) and 1 W11497303 (Motor) and 1 W11239857 (Belt) and 1 W10721967 (Clutch), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Monroe, NC 28110
Jonathan J.
Job Details: 01/12/2024
I replaced all previously ordered parts. I tested operations. Everything is now working properly icemaker cycled fine filled with water just fine as well.
We serviced a
WHIRLPOOL DRYER
Model WED5830SW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 01/12/2024
"Complaint timer will not turn itself off stuck. I found timer is spinning, gears or grinding unit not spinning properly to turn itself off is a safety hazard advised customer as such customer declined repair today is going to look at replacement options."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB05
Near Charlotte, NC 28262
Ryan S.
Job Details: 01/12/2024
"Found unit had leak, charged 140psi nitrogen, dropped to 139 after 30mins. Found dye around top of filter dryer and cap tube line going into frame. Found dye around bottom of compressor under that area. Searched entire unit , with bubble test, couldnt find leak in evap, braze points, Condenser. Called techline due to suspicion of leak in frame. Techline concurred. Sr#7738227853 informed customer unit is non repairable, whirlpool with contact her for further information. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504419 COUPLING 8/7 AL-AL , and 1 W11504449 COUPLER NR AL 4/2 CAP-EVA"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Denver, NC 28037
Ryan S.
Job Details: 01/12/2024
"Customer had called office to order parts for unit that was damaged from installer. Installed panel control plastic parts. Found handle assembly was wrong color. Need stainless. Also customer forgot to inform about glass top being damaged also, found scratch on glass , customer said it was from installer also they havent used appliance yet. Ordering handle for correct color and glass top. Scheduled return call for 1-19-23 am ; ordrng 1 W11541089 (Cooktop) and 1 W11449263 (Handles stainless)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Monroe, NC 28112
Jonathan J.
Job Details: 01/12/2024
Replace Megatron tested operations. Everything is now working properly with no further issues found. Houses directly across the street and in neighborhood are still under heavy construction. Home is a new build construction that is tenant occupied.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Charlotte, NC 28211
Jeff L.
Job Details: 01/12/2024
"Fault code says low fan speed however, this unit is right up against the wall where I have no ability to pull oven with lift. This is gonna require 2 men for this job. I cannot properly diagnose unit without pulling it and 1st checking safety thermostats and check for damaged wiring due to this failure happening during self clean mode. Im gonna give the customer a estimate of 2nd man and labor if he does the repair -parts dont know problem until diagnosed customer is going to have unit pulled out for us then will call for repair.(PLEASE SEE PIC OF OVEN INSTALLATION)2XMEN2XMEN"
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS3
Near Windsor, CT 06095
Gary V.
Job Details: 01/12/2024
"Installed parts listed and cycled to temp, tested fine.; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Enfield, CT 06082
Gary V.
Job Details: 01/12/2024
"Concern water dispenser stays on. Attempted to adjust, but needs dispenser parts. Will submit estimate and call.; rqstng P&A on 1 W11109510 (Paddle) and 1 W11109614 (Rear plate) and 1 W11125932 (Trim) and 1 W11238426 (Wire trim) and 1 W11087492 (Switch) and 1 W11572058 (Kit)"
We serviced a
GE REFRIGERATOR
Model gts21fmkces
Near Enfield, CT 06082
Gary V.
Job Details: 01/12/2024
"Inspected and found inlet valve failure and quoted, they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRG25FVMS01
Near Enfield, CT 06082
Gary V.
Job Details: 01/12/2024
Inspected and customer concern is noise. Inspected and could not replicate any problems or noises at this time. All functions test normal at this time. Customer will monitor.
We serviced a
KENMORE DRYER ELECTRIC
Model ="110.62332511"
Near Enfield, CT 06082
Gary V.
Job Details: 01/11/2024
"Inspected and found belt broken, replaced belt and cycled, tested fine.; used 1 341241 (BELT) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near South Hadley, MA 01075
Chris B.
Job Details: 01/11/2024
Complaint that the unit is not draining properly. Found clogged where the two drain lines go together removed it and it drains now.. No issues found with the dishwasher. Ran diagnostic cycle and all tested normal. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near South Hadley, MA 01075
Chris B.
Job Details: 01/11/2024
Complaint that the unit is not heating. Found bad heating element. Quoted parts and labor. Customer decided to go into a new unit this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Enfield, CT 06082
Gary V.
Job Details: 01/11/2024
"Inspected and found rt side upper door seal torn, will submit estimate and call for return date.; rqstng P&A on 1 W10830274 (Ff door seal)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 01/11/2024
Installed all new parts ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 WPW10006384 BELT
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ06
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 01/11/2024
Bulb burnt out in freezer. Customer had new bulb but cant take cover off. Removed cover and customer replaced bulb all checks ok. ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH and 1 W11518235 LED BULB
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near York, SC 29745
Mitch H.
Job Details: 01/11/2024
"Removed and replaced microwave door interlocks. Tested microwave, light working correctly. Microwave heating and operating properly."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Mansfield, CT 06250
Amanda R.
Job Details: 01/11/2024
Customer canceled when calling for eta arrival
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Sterling, CT 06354
Amanda R.
Job Details: 01/11/2024
"Convection fan getting 120v not running reps,fed motor tested on air dryer running normally"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Simsbury, CT 06070
Mike K.
Job Details: 01/11/2024
"Unit not starting, light on. Found broken door switch. Quoted for switch/labor. Approved. Replaced door switch. Unit operating properly. Verified heating and decent air flow.; used 1 WPW10569603 (DOOR SWITCH) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near York, SC 29745
Mitch H.
Job Details: 01/11/2024
"Removed and replaced control and socket. Plugged microwave back in. Display now working. Tested microwave, heating and operating properly. Tried to turn light on, heard unit arc. Dropped bottom panel and found wire to socket pinch and contacting against cabinet. Blew light control on board. Microwave still working. Reordering board.; ordrng 1 W11552018 (Control), dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC , used 1 W10210871 (Socket) from stock"