Service History 73 - Advantage Appliance Repair

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS0

Near Stanley, NC 28164

Ryan S.

Job Details: 05/09/2024

"Customer complained light on tough setting stays on. Found led stays slightly illumated all the time, ordering new UI panel W11622490. Scheduled return call for 5-14-24 am. ; ordrng 1 W11622490 (Ui)"

We serviced a

KITCHENAID VENTHOODS

Model UXB1170KYS

Near Stanley, NC 28164

Ryan S.

Job Details: 05/09/2024

Retuned to install new motor for vent hood. Installed new vent hood motor. Verified proper operation.

We serviced a

JENN-AIR VENTHOODS

Model JXW8536HS1

Near Stanley, NC 28164

Ryan S.

Job Details: 05/09/2024

"Retuned toinatall new led panel, installed panel, verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near New Britain, CT 06053

Ruben C.

Job Details: 05/09/2024

Replaced thermistor control an diffuser defrosted evap tested normal heating element has normal ohm reading

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Plainfield, CT 06354

Amanda R.

Job Details: 05/09/2024

Replaced control calibrated unit ran automatic test

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Plainfield, CT 06374

Amanda R.

Job Details: 05/09/2024

F0e3 F8e1 f0e5 throwing F8e1 error code on well water has house filter cleaned cold inlet screen of sediment tested operation normal

We serviced a

MAYTAG DRYER

Model LDE9806ACE

Near Plainfield, CT 06374

Amanda R.

Job Details: 05/09/2024

Customer replaced belt since then gap between drum and bulk heads drum is set in correctly would need new felts

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ3

Near Killingly, CT 06239

Amanda R.

Job Details: 05/09/2024

Mouse chewed hole through drain hose quoted

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Thompson, CT 06277

Amanda R.

Job Details: 05/09/2024

Making squealing noise when first starting cycle couldnt duplicate noise explained that the Sheila under unit has scraped ridges in drip pan went over loading amount

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Sturbridge, MA 01566

Chris B.

Job Details: 05/09/2024

Complaint that the unit is not filling up properly. Found bad valves. Replaced all parts and washer filling up properly. No leaks detected. Ran diagnostic cycle and all tested properly. No error codes present.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11688995 VALVE (COLD)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Waxhaw, NC 28173

Mitch H.

Job Details: 05/09/2024

"Pulled dishwasher from under counter. Disassembled, removed and replaced sump assembly, door seal and control. Reassembled, ran diagnostics cycle completed properly, checked for leaks, none. Reinstalled under counter. Started dishwasher in normal cycle, operating properly. Cancelled cycle, drained properly. All operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waxhaw, NC 28173

Mitch H.

Job Details: 05/09/2024

"Removed and replaced defrost heater, thermistor and control. Plugged refrigerator in, compressor, evaporator and condenser fans all operating properly. Control functions correctly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Waxhaw, NC 28173

Mitch H.

Job Details: 05/09/2024

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bristol, CT 06010

Ruben C.

Job Details: 05/09/2024

Replaced gearcase washplate and used a slider from truck stock ran diagnostics normal component test normal ran normal cycle agitated normally; used 1 W10734521 (Slider) from stock

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Monroe, NC 28110

Jonathan J.

Job Details: 05/09/2024

I found Cam that was replaced. Last visit was defective. Spline was striped out causing drive belt to fall off by allowing pulley to be tilted at an angle. I replaced drive motor as well no further issues found ; used 1 W10721967 (CAM KIT) from stock

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Monroe, NC 28112

Jonathan J.

Job Details: 05/09/2024

"Complaint washing machine making a very loud squealing noise in spin cycle. Pitch varies in intensity from a high-pitched chirp to a low growl nonstop. I found gear cases leaking oil issue and squeal is a bearing that has come apart in gearcase. I am ordering gearcase wash plate, cam and drive belt to fix no additional issues found with washing machine at this time. ; ordrng 1 W11239857 (Belt) and 1 W10902814 (Washplate) and 1 W10721967 (Clutch) and 1 W11449840 (Gearcase)"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2474QF7B

Near Lancaster, SC 29720

Jonathan J.

Job Details: 05/09/2024

Complaint dishwasher is not draining I tested operation unit drained just fine over a dozen times could not duplicate issue. Told customer if issue occurs again it could be due to a drain pump overheating or a control board malfunction or drain backing up do to poor venting. No parts needed as of now.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 05/09/2024

"Complaint dishwasher is leaking underneath. I found dishwasher was leaking from multiple locations door gasket number one and diverter number two. Replaced motor sump assembly due to diverter leak and gasket. I tested operation. Inspected for leaks no leaking occurring no further issues found at this time. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP , used 1 W11177741 (GASKET) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS00

Near Lancaster, SC 29720

Jonathan J.

Job Details: 05/09/2024

"I replaced all previously ordered parts had to pull microwave to access power conduit as it was secured and screwed in behind microwave preventing me from being able to remove oven was not able to pull oven all the way out of wall cord was too short as well, but was able to successfully complete repairs needed. Tested operations no further issues found at this time. Oven is preheating fine all operations are normal."

We serviced a

WHIRLPOOL COOKTOP

Model KCGS550ESS06

Near Denver, NC 28037

Ryan S.

Job Details: 05/09/2024

Customer complained unit not sparking. Unit is a new build took pic of closing disclosure. Found no power to unit. Found no power to outlet . Flipped breaker and unit not sparking. All burners ignited. Verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Chicopee, MA 01013

Mike K.

Job Details: 05/09/2024

"Replaced main control and pressure hose. Recalibrated and completed diagnostic cycle fine. Ran in quick wash and went through sensing and into wash with no issue, cancelled and drained fine. Ran drain and spin fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Springfield, MA 01108

Mike K.

Job Details: 05/09/2024

Replaced lid lock and main control. Ran quick wash through sensing/fill and into wash fine. Cancelled and drained fine. Ran drain and spin fine.

We serviced a

MAYTAG OVEN

Model MER6600FZ6

Near Dudley, MA 01571

Chris B.

Job Details: 05/09/2024

Complaint that the unit is not turning on the stove light. Found disconnected wire terminal. Readjusted the terminal and unit working normal.

We serviced a

KITCHENAID REFRIGERATOR

Model KUBR314KSS00

Near Webster, MA 01570

Chris B.

Job Details: 05/09/2024

Complaint that the unit is making a gurgling noise. Found capillary tube bent. Straighten out and noise reduced. Mentioned to the customer that its a normal noise produced by the sealed system. No issues found with the cooling.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Suffield, CT 06078

Gary V.

Job Details: 05/09/2024

"Inspected and found no power to unit and circuit breaker tripped, unit locked with clothes inside, reset circuit breaker and found no fault codes, after clearing water and clothes found terminal to drain pump detached and reinserted and cycled, tested fine now."

We serviced a

GENERAL ELECTRIC MICROWAVE OVEN

Model PVM9179SKSS

Near Foxborough, MA 02035

Aimee Z.

Job Details: 05/09/2024

Found whe set time 35 before start switch to 99.Then gets suck on 99Needs control panel complete; ordrng 1 WB56X35386 (Control panel complete)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mansfield, MA 02048

Aimee Z.

Job Details: 05/09/2024

Complaint is time dry take longer that sensor settings. Is heating just had heater and tstat replacedFound the vent clogged Cust will replaceAlso needs blower wheel pieces broken and blower box there rough pieces on took photo.Also advised to use dryer ball fluffs up wet cloth so air can go through; ordrng 1 WP8541818 (Heater box) and 1 WP694089 (Blower wheel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Southwick, MA 01077

Mike K.

Job Details: 05/09/2024

"Freezer gasket not sealing on right side this visit, top and bottom corners curled, reshaped and sealing fine, no tears. Temps both sections are fine. -1 in fr, 37 mid shelf rf. Unit also went into defrost while there, so defrost operation verified.Freezer door sealing fine even when just letting it self close after reforming."

We serviced a

WHIRLPOOL REFRIGERATOR

Model Krmf706ess05

Near Fort Mill, SC 29707

Mitch H.

Job Details: 05/09/2024

"Checked and found door alarm going off intermittently. Called tech line spoke to Art SR# 7739057787. Ran diagnostics tests for switches, valve and board. Found door signal not changing when right hand door or pantry drawers opened. Found valve humming but not dispensing water. Ordering main control, user interface, switch and valve. Checked part availability and scheduled return for 5/15 AM ; ordrng 1 WPW10675033 (Control) and 1 W11577100 (User interface) and 1 W11482383 (Valve) and 1 W11291138 (Switch)"

We serviced a

WHIRLPOOL OVEN

Model WFG525S0JS1

Near Fort Mill, SC 29715

Mitch H.

Job Details: 05/09/2024

"Tested and found igniter sparking properly but burner goes out after a few minutes. Checked broiler, same issue. Module not sensing flame. Quoted customer for repair and saved estimate."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Belmont, NC 28012

Ryan S.

Job Details: 05/09/2024

"Customer complained of no dry. Found thermal fuse blown. Found exhaust was not at a good angle but not clogged. Replaced thermal fuse and reassembled unit and made sure unit had good exhaust airflow using dryer test kit Verified proper operation. ; used 1 WP3392519 (THERMAL FUSE), and 1 W11224254 (VENT TEST KIT) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HC3

Near Belmont, NC 28012

Ryan S.

Job Details: 05/09/2024

"Customer complained user interface intermittently going out, has dim screen. No error codes present.,confirmed complaint ordering UI panel W11413566, and control board W11525996. Scheduled return call for 5-15-24 pm; ordrng 1 W11413566 (Ui) and 1 W11525996 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Kershaw, SC 29067

Jonathan J.

Job Details: 05/09/2024

I replaced all parts cycled ice maker tested ops no further issues found. Unit now dispensing water fine as well.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Simsbury, CT 06070

Chuck M.

Job Details: 05/09/2024

Customer complaint is that refrigerator is not cooling. Cooling was off upon arrival. Turned on cooling and unit did not start cooling. Ran test 4 and no frost pattern developed on evaporators. Sealed system issue. Ordered compressor and extra Time Slots ; ordrng 1 W10779331 (compressor) and 2 ExtraTimeSlots (Extra Time Slots)s

We serviced a

LG DRYER ELECTRIC

Model DLE2050W

Near West Hartford, CT 06119

Chuck M.

Job Details: 05/09/2024

Arrived to replace rollers. New rollers do not fit shafts and shafts did not come with new rollers. Ordered rollers with parts department. ; ordrng 1 458EL2002L (Dryer kit)

We serviced a

SAMSUNG REFRIGERATOR

Model RF22R7351SR/AA

Near Windsor, CT 06095

Chuck M.

Job Details: 05/09/2024

Customer complaint is that refrigerator was possibly leaking. Refrigerator was not connected to water supply upon arrival. Inspected Fresh Food section evaporator and underneath drawers and found no signs of water. Checked ice maker room and found some frost on ice maker but not enough to indicate leaking water. Inspected Freezer section and found no signs of leaking water or blocked drain. Inspected unit section and found drain pan has small amount of water common with defrost. No sign of drain pan overflow or cracks. Inspected fill tubes on unit and they checked ok. Possible cause could be water line from supply.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Windsor, CT 06095

Chuck M.

Job Details: 05/09/2024

Customer complaint is that ice falls from chute randomly. Inspected and found dispenser working properly. Occasionally cube is left in chute and will melt and the fall out. Advised customer to hold paddle partially for a couple seconds to ensure no cubes are remaining in chute.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near Manchester, CT 06040

Chuck M.

Job Details: 05/09/2024

Customer complaint is that washer make noise at end of cycle and after water fills. Found hot water hammers when it stops. Found hub worn. Replaced hub and tested. Washer checked ok. Showed customer it works. ; used 1 W10528947 (HUB) from stock

We serviced a

MAYTAG FREEZER

Model MZF34X16DW09

Near Watertown, CT 06779

Jimmy R.

Job Details: 05/09/2024

Looked over unit and found inside machine building up frost found door seal not sealing on bottom half of door allowing warm air into unit and frost to build. Melted ice and flipped gasket to seal properly heated up gasket and unit is now sealing and working to specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Waterbury, CT 06708

Jimmy R.

Job Details: 05/09/2024

"Checked over unit and found both sections not cooling properly checked freezer and found top half of evap frozen over with ice and bottom defrosted, ran a force defrost and found heater coming on but not defrosting evap fully this caused poor cooling. Melted all ice and replaced heater assembly checked defrost setting and unit is now staying on for proper amount of time unit working to specs"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 05/09/2024

Checked over unit and found wires had been all chewed by mice advised customer harness will not be covered and labor quoted for parts and labor and customer will hold off advised mice chewing wires is not covered by wAreenty and they would be responsible for full repair

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 05/09/2024

"Ran washer and found unit would fill and wash but never advance to a rinse and spin cycle, checked for errors and found F6e3 communication error let unit run thew a calibration and reset tried running washer again and unit is now going threw cycles advised customer unit needs control witch is covered under special project parts and labor, advised to use the quick wash cycle for now until we return with parts ; ordrng 1 W11556725 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/09/2024

Checked over unit and found ice maker had broken off the mold hanging down not making ice. Replaced broken ice maker with new ran ice maker thew a cycle and fill checked all operations and unit is now working to specs ; used 1 W10873791 (Ice maker) from stock

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Waterbury, CT 06704

Jimmy R.

Job Details: 05/09/2024

Installed new console and checked all cycle selections unit is now operating properly. Ran wash and spin cycles all functions now working to factory specs

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Waterbury, CT 06708

Jimmy R.

Job Details: 05/09/2024

"Tested unit and found when machine would run a wash cycle and change to a spin it would grind super loud, found grinding noise coming from cam due to actuator hanging up when changing cycles. Replaced cam and actuator recalibrated unit and all operations are now working to specs ; used 1 W10721967 (Cam), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near East Hartford, CT 06108

Chuck M.

Job Details: 05/09/2024

Customer complaint is that freezer is not freezing. Found compressor tripping off. Then runs for a few seconds and trip off. Ordered compressor. ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Wethersfield, CT 06109

Chuck M.

Job Details: 05/08/2024

Customer complaint is that refrigerator had frost buildup on evaporator cover and was touching fan. Customer shut unit down. Quoted customer for evaporator cover P&L. Customer will contact manufacturer for authorization. ; dspstn on spec-tagged invntry: 1 W11167902 EVAP COVER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middletown, CT 06457

Jeremy B.

Job Details: 05/08/2024

Ice not dispensing. Found ice chute clogged. Removed chunk of ice and ice now dispensing properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Middletown, CT 06457

Jeremy B.

Job Details: 05/08/2024

Washer not completing cycle. Found suspension very bouncy and oil leaking from gearcase saturating belt cam and actuator needs new. ; rqstng P&A on 1 W11454734 (Transmission) and 1 Xtratime (Xtra time) and 1 W10721967 (Cam kit) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11130362 (Suspension) and 1 W10752283 (Wash plate)

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES2

Near East Hampton, CT 06424

Jeremy B.

Job Details: 05/08/2024

Installed all new parts preheated oven to 350 all checks ok. Door now closing properly.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Belmont, NC 28012

Ryan S.

Job Details: 05/08/2024

"Customer complained of heating but no drying , takes several cycles to dry. Found heating element working and cycling on and off at proper temps. Found unit exhaust line was being smashed from being pushed too far back and not properly placed behind unit. Took off exhaust line and unit drying properly. Reattached exhaust line so that it wont be smashed and pushed or back for proper air flow. Informed customer she will be charged if called back for same issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Wethersfield, CT 06109

Chuck M.

Job Details: 05/08/2024

Customer is that ice maker was not working. Tested and got no response from ice maker. Checked voltage and it is present. Replaced ice maker. Advised customer to allow time for ice production. Customer has POP. Took pic. ; used 1 W11546935 () from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Springfield, MA 01108

Mike K.

Job Details: 05/08/2024

"Unit is under 1yr wp warranty per receipt, took photo.Rf led module is out, lower sections lighting fine. Ordering new led assy.Office to contact cs when parts come in to schedule return.; ordrng 1 W11470191 (Rf led module)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Columbia, CT 06237

Jeremy B.

Job Details: 05/08/2024

Installed new lid lock and then ran self test all checks ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Enfield, CT 06082

Gary V.

Job Details: 05/08/2024

"Inspected and found wash pump no longer pumping and main acu not sending voltage to open dispenser, will submit estimate and call.; rqstng P&A on 1 W11025157 (Wash pump) and 1 W10906426 (Main acu), states that autho needed"

We serviced a

MAYTAG DRYER

Model MEDP475EW0

Near Agawam, MA 01001

Mike K.

Job Details: 05/08/2024

"Replaced timer and working properly, tested in timed dry and verified heating/tumbling; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Huntersville, NC 28078

Robert A.

Job Details: 05/08/2024

Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes. I did find water under the dryer. I pulled the washer out and ran 3 service cycles and checked all hose and the drain pipe.I found the hot side hose into the valve was dripping. I secured the valve hose and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ10

Near Huntersville, NC 28078

Robert A.

Job Details: 05/08/2024

Cx complaint that the unit exhaust fan makes a loud noise. I inspected the unit to confirm the complaint. I found the fan flap housing screw was sitting crooked. I corrected the screw position and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RESIDENTIAL REFR

Model WRX735SDHZ07

Near Indian Land, SC 29707

Mitch H.

Job Details: 05/08/2024

"Checked and tested refrigerator. Found compressor not pumping correctly. No frost pattern on evaporator but ice ball where tubing enters evaporator. Needs compressor. Also found right refrigerator door gasket separated. Requesting P&A for compressor, coupler, gasket and extra time.; rqstng P&A on 1 W11557425 (Compressor kit) and 1 W11506635 (Coupler) and 1 2Xtime (2X time) and 1 W10830274 (Door gasket)"

We serviced a

WHIRLPOOL DRYER

Model MGD6230HW3

Near Westfield, MA 01085

Chris B.

Job Details: 05/08/2024

Replaced part and unit working normal. Ran diagnostic test on the key and encoder side and all tested normal.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Willington, CT 06279

Amanda R.

Job Details: 05/08/2024

"Unit was very hard to take apart when doin gear case job making like clicking noise while washing needs basket replaced lid ; rqstng P&A on 1 W10811960 (Basket) and 1 W11393685 (Gear case), states that autho needed"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Tolland, CT 06084

Amanda R.

Job Details: 05/08/2024

Customer took video both dryer and washer are on wood pedestal made for the washer and dryer but wood is laminated so washer is walking and when spinning the vibration from washer is making dryer squeak need to take it off pedestal

We serviced a

SAMSUNG WASHER TOP LOAD

Model WA50R5200AW/US

Near Vernon, CT 06066

Amanda R.

Job Details: 05/08/2024

Throwing ur error code with bigger loads can wash small load normally unbalanced error suspension bouncy quoted for suspension

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Manchester, CT 06040

Amanda R.

Job Details: 05/08/2024

Freezing not freezing not coming good in ff section compressor running needs sealed system work ; rqstng P&A on 1 WPW10507886 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Mooresville, NC 28117

Robert A.

Job Details: 05/08/2024

"Cx complaint that the unit is not cooling and making a buzzing noise. I inspected the unit to confirm the complaint. I found the rear evap wall in the FC covered in ice. The buzzing noise is the fan rubbing the ice built on the evap. The compressor and fans work fine. The unit is not going into defrost. The heater ohms are good (45.9), the temp sensor covered in ice is good (1.07k ohms). The unit needs a new control and harness to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 WPW10384183 (Temp sensor) and 1 W11595220 (Control)"

We serviced a

BOSCH DISHWASHER

Model SHP65T55UC/02

Near Coventry, CT 06238

Amanda R.

Job Details: 05/08/2024

The right door linkage broken and plastic piece spring secures to ordering kit for both ; ordrng 1 12004119 (Linkage kit)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 05/08/2024

Washer not completing cycles. Found f8e1. Found cold screen clogged. Cleaned and tested all checks ok.

We serviced a

FRIGIDAIRE RANGE

Model GCRG3060AFD

Near South Windsor, CT 06074

Amanda R.

Job Details: 05/08/2024

Complaint it has thrown error code a couple times since November when control was replaced from different company because it was throwing a f050 error code couldnt duplicate issue today throws error when using oven only

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/08/2024

"Tested unit and found freezer keeping items cold but not freezing them fridge section cold but not cooling properly, ran diagnostics to checked fan motors and found freezer fan not running wile going thew diagnostics unit keep shutting down and kicking me out then resetting found freezer fan motor shorted causing unit to not cool in fresh food and cause freezer issue. Replaced fan motor and unit is now staying on and both evaps frosting normally. Unit is going to need a new deli draw gasket due to ripped down the middle will order and return with both parts. Gasket parts tentative p/a ; ordrng 1 W10518365 (Door gasket), used 1 W11452196 (EVAP MOTOR) from stock, states that autho needed"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Meriden, CT 06450

Jimmy R.

Job Details: 05/08/2024

Checked over unit and found microwave heating but not heating correctly ran a one min cycle and water came out just barely warm. Replaced magnetron and reheated unit with same time and unit is now heating normally advised customer unit is different from old and will take more time to heat then older style this is normal operation ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON

We serviced a

AMANA DRYER

Model NED4655EW1

Near Amherst, MA 01002

Chris B.

Job Details: 05/08/2024

Complaint that the unit is not starting any cycle. Found broken lid switch. Replaced part and unit running normal. Found venting clogged due to dryer pushed back crushing the vent hose. Found power cord burnt at the terminals. Customer will contact RAC for this issue. Mentioned to the customer that the dryer cord and venting must be replaced before its put into use. ; used 1 WPW10569603 (DOOR SWITCH) from stock

We serviced a

SAMSUNG RANGE

Model NX60T8711SS/AA

Near South Windsor, CT 06074

Amanda R.

Job Details: 05/08/2024

The wrong serial was dispatched

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near West Springfield, MA 01089

Mike K.

Job Details: 05/08/2024

"Unit is under 1yr wp warranty per service bench.Ice and water below rf drawers. Shelf assy was clogged with ice underneath, no access and had to just steam front and pull out. Evap pretty clear, little build up on right side, drain clogged. Steamed clear and cleaned up water and ice build up. Heater tested fine at 75 ohm, fans running. Cs to monitor"

We serviced a

MAYTAG WASHER

Model MHW5400DW0

Near Suffield, CT 06078

Gary V.

Job Details: 05/08/2024

"Inspected and found drain pump worn out, replaced with new drain pump and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK , used 1 WPW10605427 (DRAIN PUMP) from stock"

We serviced a

KENMORE DRYER

Model ="110.69132410"

Near Stanley, NC 28164

Ryan S.

Job Details: 05/08/2024

"Customer complained unit not drying , taking multiple loads. Found exhaust smashed against wall. Ran unit and verified drum spinning, blower pushing air and heating element cycling on and off at proper temps. Unit heating and now drying properly."

We serviced a

KENMORE WASHER

Model ="110.29132410"

Near Stanley, NC 28164

Ryan S.

Job Details: 05/08/2024

"Customer complained of unit getting off balance, and residue on clothes. Customer said she got it from her mother. Found residue in dispenser area. Informed customer to clean out area and run clean unit cycles. Checked suspension rods , they were good no bouncing. Checked inner tub was secured to shaft. Inner tub not off balance. Informed customer on proper loading procedures of clothes etc. unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Blacksburg, SC 29702

Mitch H.

Job Details: 05/08/2024

"Tested and found heating element blown. Removed and replaced with pt#279838 from t/s. Reassembled, tested, heating and operating properly.; used 1 279838 (Element) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Meriden, CT 06451

Jimmy R.

Job Details: 05/08/2024

"Checked over oven and found front left dual burner not working and switch sparking when power up burner, removed rear cover and found left dual switch shorted inside causing it to spark and pop the breaker. Replaced switch and burner tested all other operations and unit is now heating up and working to specs ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT and 1 WPW10434452 INFINITE SWITCH"

We serviced a

KITCHENAID BUILT-IN M/W

Model KOCE500ESS23

Near Waxhaw, NC 28173

Mitch H.

Job Details: 05/08/2024

"Removed oven door. Disassembled and replaced outer door. Reassembled, tested, door still does not line up correctly. Left side gap is wider at top than at bottom. Right side is good. Ordering inner door but believe oven cabinet could be warped. Customer shared a picture prior to oven being installed and issue was present then.; ordrng 1 W11617223 (Inner door)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC95EC0AE00

Near East Hartford, CT 06118

Ruben C.

Job Details: 05/08/2024

Unit is blowing fuse for microwave when door is opened ordering switches and fuses per Jeff no charge to cust ; ordrng 1 WP4375321 (Fuse) and 4 W10211972 (Door switches)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/08/2024

"Checked over unit and found freezer not freezing items and fridge staying cold but not to correct temps. Removed evap cover and found ball of ice on cap tube and just lower part of evap frosting, placed unit into a defrost and removed ice powered compressor back up and found drawing only .3 amp waited for frost and its just cold no frost. Compressor faulty and needs to be replaced quoted customer and they will hold off for now and let know about fixing"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Denver, NC 28037

Ryan S.

Job Details: 05/08/2024

"Customer was builder. Unit was unoccupied new build. Customer complained of leak. Found unit leaking from frame/ tub. Coming through metal seal on tub. Needs new tub, ordering inner tub and 2xtimeframe. Informed builder part will be delivered to unit. When tub comes in check for damage and call office to schedule return call. Builder wants tub shipped to 6042 Bella vista dr Denver ,Nc 28037 ; ordrng 1 W11409866 (Tub), rqstng P&A on 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Windsor, CT 06095

Gary V.

Job Details: 05/08/2024

"Installed new drum and cycled, tested fine."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Enfield, CT 06082

Gary V.

Job Details: 05/08/2024

"Complaint burning during bake, inspected and found f6e1 fault for over temp, cycled unit and found unit running way too hot 800 plus degrees when set at 350. Unit has stuck bake relay on main acu and will order parts needed and call for return date.; ordrng 1 WPW10181986 (Sensor)"

We serviced a

WHIRLPOOL FREEZER

Model WRF550CDHZ08

Near Lancaster, SC 29720

Jonathan J.

Job Details: 05/08/2024

"Complaint heavy condensation in fresh food section food freezing not cooling properly door open alarm going off randomly day night. I found freezer door is warped on right side and on bottom causing gasket to not seal properly I found air seeping on top gaskets causing condensation issues cooling issues in fresh food section Im ordering gaskets for top section and door and gasket for freezer customer to inspect door when it comes in. I attempted to reform door, gaskets all three of them no success.; ordrng 1 W11436981 (Door freezer ss) and 2 W10830055 (Ff gasket)s"

We serviced a

WHIRLPOOL RESIDENTIAL REFR

Model WRF767SDHZ02

Near Bristol, CT 06010

Ruben C.

Job Details: 05/08/2024

Replaced controls and switch tested operation normal set temp to normal factory setting

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Lancaster, SC 29720

Jonathan J.

Job Details: 05/08/2024

Complaint not make ice. I found icemaker head unit gear had snapped off. I replaced icemaker tested water pressure no issues with water pressure cycled new icemaker icemaker filled with water with no issues customer to allow 24 to 48 hours for ice. Also replaced water inlet valve at the same time.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE and 1 WPW10300022 ICE MAKER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Waxhaw, NC 28173

Mitch H.

Job Details: 05/08/2024

"Checked and found rack wheels broken off adjuster. Removed rack, replaced both right and left adjuster. Reinstalled, tested, now moving and operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Mooresville, NC 28117

Robert A.

Job Details: 05/08/2024

Cx complaint that the unit is not heating at all. I inspected the unit to confirm the complaint. I found the element connectors were not attached. I secured the element connectors and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Meriden, CT 06451

Jimmy R.

Job Details: 05/08/2024

"Checked over unit and found freezer building up frost and fridge doors not aligned, checked freezer and found door not screwed in and tightened Down allowing warm air in and gasket to not seal, melted all ice and tightened door properly heated gasket to seal and adjusted fridge doors best I could with floor being not level. Checked all other operations and unit is now working to factory specs"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HV3

Near Waxhaw, NC 28173

Mitch H.

Job Details: 05/08/2024

"Checked and tested microwave. Found magnetron bad and not functioning, just buzzing. Quoted customer for repair and saved estimate. Customer declined repair and said she would purchase new."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Chicopee, MA 01020

Mike K.

Job Details: 05/08/2024

"Unit is under 1yr wp warranty per service bench. Not starting. Found rotor bolt had fallen out, reinserted and tightened, ran normal cycle and went through fill /sensing and into wash fine. Cancelled and drained fine. Ran drain and spin fine. Suspension tests good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 05/08/2024

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Waterbury, CT 06708

Jimmy R.

Job Details: 05/08/2024

"Installed new door gasket and heated gasket to creat a good seal against cabinet, checked over all other operations and unit is cooling and now working to factory specs ; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Waxhaw, NC 28173

Mitch H.

Job Details: 05/08/2024

"Disassembled washer. Removed and replaced gear case, slider, clutch, rotor and related parts. Reassembled, ran DLMS calibration then component tests for agitate and spin. Operating properly with no unusual noises. Only normal operating sounds."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Mooresville, NC 28115

Robert A.

Job Details: 05/08/2024

"Cx complaint that the unit is leaking water during cycles. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e3. I cleared the codes and ran a service cycle. All components passed with no issues or leaks. I ran 2 more service cycles, still no signs of leaks. I used my 5 gallon bucket and pour an entire bucket of water and allowed it to drain, still no leaking. I did notice the drain tube into the standpipe had about 1.5 ft of the tube in the standpipe. This probably causes the drain issues clogging the standpipe. I corrected the drain tube position and tested the unit for the cx. The unit is working as designed. I asked the cx to keep an eye on the unit to see if it occurs again.I collected"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Cornelius, NC 28031

Robert A.

Job Details: 05/08/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Cornelius, NC 28031

Robert A.

Job Details: 05/08/2024

Cx complaint that the unit is making weird noise during the spin portion of cycles. I inspected the unit to confirm the complaint. I found the unit does not spin well at all. It agitates fine but during spin the hub drive and gear case are not catching. I removed the agitator and found the gearcase shaft worn out not allowing it to catch the hub drive. Both gearcase and hub drive need to be replaced to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Amherst, MA 01002

Chris B.

Job Details: 05/08/2024

Complaint that the unit is not making ice. Found ice bin is stuck and wouldnt come out. Found heavy ice buildup and tried defrosting with the steamer but no success. Mentioned to the customer to have the unit unplugged til bin can come out then call office to reschedule again. Found bad led light in the fresh food section. Customer Cel. 617-256-1556 Matt.

We serviced a

KITCHENAID REFRIGERATOR BOT

Model KRFF305ESS00

Near Amherst, MA 01002

Chris B.

Job Details: 05/08/2024

Complaint that the unit is not dispensing water. Found bad water filter. Customer will need to replace with new one.

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