Service History 73 - Advantage Appliance Repair

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Farmington, CT 06032

Ruben C.

Job Details: 06/02/2023

Checked unit found harness loose on drain pump reinstalled tested normal right side of counter is only held by dishwasher screw comes off if removed have informed cust

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Farmington, CT 06032

Ruben C.

Job Details: 06/02/2023

Replaced control ran diagnostics normal drain and spin ran with clothes normal cust will try a load when possible; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 06/02/2023

"Customer complain unit not heating, defrosting and fan not running. Check connections and run diagnostics and check unit heating to specs unable to find any issues. Informed customer to keep an eye on operations and take videos if issue reassure and give us a call."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cramerton, NC 28032

Ryan S.

Job Details: 06/02/2023

"Retuned customer said that hose came out and water came out of hose. Informed customer that this its the drain line hose. Asked customer for hose holder to secure drain line to wall and drain pipe. Customer couldnt find it. Secured drain line to water line with zip ties and ran unit through quick wash, showed customer no leaks after quick wash cycle. Pushed unit all the way back and showed under unit with no leaks verified"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Westfield, MA 01085

Mike K.

Job Details: 06/02/2023

"Replaced console and control, ran normal cycle fine through fill and into wash, cancelled and drained fine. Reassembled unit and ran again and again testing fine"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Agawam, MA 01030

Mike K.

Job Details: 06/02/2023

"Unit starts, motor turns a couple times, then goes to done.No broken wires found and cap measures fine at 50.2uf.4.9 ohms to both motor windings from control. Connectivity good on drain pump leads to control.Tested with new capacitor just to verify and same. No errors in history.Unplug/plug in and unit is working again, same as last visit, verified 120v to control.Ordering control and wire harness.Office to contact cs to schedule return when parts come in.Cs gave at number for contact 413-636-8814 Tommy; ordrng 1 W11626074 (Control) and 1 W11643701 (Harness lower)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Suffield, CT 06093

Mike K.

Job Details: 06/02/2023

"Replaced icemaker, went through self test fine, filled fine; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

We serviced a

WHIRLPOOL COMPACTOR

Model n/a

Near West Hartford, CT 06117

Chuck M.

Job Details: 06/02/2023

Customer complaint is that compactor does not stop and makes knocking noise. Inspected and found ram switch open. Compactor model/Serial number worn off of tag. Customer will call back with model number to order ram switch. CC ran over phone.

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ10

Near West Hartford, CT 06107

Chuck M.

Job Details: 06/02/2023

Installed vent grill. Microwave checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near East Hartford, CT 06118

Jeremy B.

Job Details: 06/02/2023

Found lid strike broken. Replaced and tested all checks ok. ; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Monson, MA 01057

Roger R.

Job Details: 06/02/2023

Installed new main control due to large temperature fluctuations. All okay.

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW00

Near Somers, CT 06071

Roger R.

Job Details: 06/02/2023

"Installed new main control and reset unit, all okay now"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Plainville, CT 06062

Ruben C.

Job Details: 06/02/2023

Checked unit ran diagnostics only code was for overload checked slider ok retighten bolt on rotor cust will try a load have informed cust not to under load or overload

We serviced a

KITCHENAID WALL OVEN

Model KOCE507ESS20

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/02/2023

"Replaced the inverter, mag and microwave control board. Also replaced the microwave turn table. Cycles with 2 cups water. Heated fine with no noise. Tested ok.Parts with the customer."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Huntersville, NC 28078

Mark C.

Job Details: 06/02/2023

Installed new element unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Enfield, CT 06082

Gary V.

Job Details: 06/02/2023

"Inspected and found noise coming from Gearcase, will submit estimate and call for return date.; rqstng P&A on 1 W11454734 (Gearcase), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Watertown, CT 06795

Jimmy R.

Job Details: 06/02/2023

"Check unit found rust on stainless tub, order tub and schedule for repair service.; ordrng 1 W11513243 (Basket)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Hebron, CT 06231

Amanda R.

Job Details: 06/02/2023

Throwing F8e1 error code no fill long fill made sure had both waters coming to unit checked valves operation normal

We serviced a

SAMSUNG OVEN

Model NX58H5600SS/AA

Near Longmeadow, MA 01106

Roger R.

Job Details: 06/02/2023

Installed new ignitor on bake burner. Used 2 parts off truck stock as one broke and one was ordered. All okay. ; dspstn on spec-tagged invntry: 1 12400035 IGNITOR FLAT

We serviced a

WHIRLPOOL DRYER

Model WGD9600TW1

Near South Hadley, MA 01075

Mike K.

Job Details: 06/02/2023

"Cs believed issue was related to door because not closing well and had worked in past. Door switch itself is two position open/close and is reading correctly on meter. Unit is showing f01 error which is a control failure. Unit is getting 120vac to board.Board is nla, verified with office as nla."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Waterbury, CT 06704

Jimmy R.

Job Details: 06/02/2023

"Check unit as per customer complain unit not operating, run diagnostic and found water supply not hooked up properly cross lines. Reverse water supply and check unit filling and washing to spect operations."

We serviced a

LG WASHER

Model WM3050CW

Near South Hadley, MA 01075

Mike K.

Job Details: 06/02/2023

"Complaint of Unit not draining, empty on arrival. Ran rinse and spin and verified not emptying, drain trap was clear.Quoted for drain pump approved.Replaced pump and ran in drain and spin, unit drained fine; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/02/2023

Water still leaking from water valve. Reseated all hoses but top one that goes to water filter housing. The water leaked down and clogged the return vent . Cant secure water to refrigerator as it will also shut the water off to kitchen sink. Will order and replace water valve and water filter housing. ; ordrng 1 W11446814 (Valve) and 1 W11308017 (Water tank) and 1 W11367364 (Water tube) and 1 12955901 (Bracket)

We serviced a

WHIRLPOOL WASHER

Model WTW5600XW2

Near Stafford, CT 06076

Gary V.

Job Details: 06/02/2023

"Inspected and found Gearcase worn out and drain pump rattling and worn out, quoted and they will call."

We serviced a

KITCHENAID FREEZER

Model KRFC604FSS01V

Near South Windsor, CT 06074

Chuck M.

Job Details: 06/02/2023

Customer complaint is that ice buildup in FF section causing poor cooling. Inspected and found ice buildup on evaporator cover and evaporator. Found thermistor corroded. Ordered evaporator cover assembly. ; ordrng 1 W11395635 (Evaporator Cover Assembly)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near South Windsor, CT 06074

Chuck M.

Job Details: 06/02/2023

Customer complaint is that dishwasher was not draining. Inspected and found new garbage disposal with knock out plug still in. Removed knock out plug and tested. Dishwasher checked ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Mooresville, NC 28117

Mark C.

Job Details: 06/02/2023

Unit is not heating replaced heater unit is fully operational.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Gastonia, NC 28056

Mitch H.

Job Details: 06/02/2023

"Replaced condenser fan motor, plugged unit back in. Checked refrigerant charge, all looks good and operating properly."

We serviced a

MAYTAG WASHER

Model MVWC425BW1

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 06/02/2023

Washer making loud noise during spin. Found faulty gearcase quote customer. They will pass.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 06/02/2023

Customers complaint is the top shelf fell down and broke the dishes on the second shelf. Inspected the liner and the shelf supports and they are even and not wrarped. Shelves are not broken and no plastic cracked. Called tech support and there is no recommended repair. Was given this reference number SR#7736547621

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hartford, CT 06112

Jeremy B.

Job Details: 06/02/2023

"Washer not starting. After a couple mins of hitting the start button the washer will switch to done. Replaced actuator and capacitor. Ran self test then started normal cycle. All checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Smyrna, SC 29743

Mitch H.

Job Details: 06/02/2023

Confirmed purchase date and took picture of receipt. Found both refrigerator and freezer door gaskets deformed and not sealing. Ordering gaskets.; ordrng 1 W10838574 (Door gasket) and 1 W10861499 (Freezer door gasket)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/02/2023

"Checked and tested washer. Ran diagnostics, no stored error codes. Tested all functions, found them operating properly. Educated customer on washer operation and use of controls. Washer operating as designed."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/02/2023

"Arrived and found board was incorrect. Needed control board, received display board. Reordering correct part. Customer wants range replaced. Called tech line spoke to Robert SR# 773654749 documented everything with him. Gave customer SR#.; ordrng 1 W11620673 (Control board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Lexington, NC 27295

Jenn F.

Job Details: 06/02/2023

"Complaint not washing and top rack falls down. 1/2 relay error, 4/3 wash motor not running, 7/1 no heat. Ran diagnostic actuator just keeps ticking wash motor never engages. Needs control, sump and adjusters. ; rqstng P&A on 1 W11305297 (Control) and 1 W10712395 (Adjuster)"

We serviced a

GE DISHWASHER

Model GDF530PGM0CC

Near Chicopee, MA 01022

Roger R.

Job Details: 06/02/2023

"Found Main board flashing rapidly again and no response from control, called GE tech support and was advised that when this unit is responding like this that the main board, door harness and UI panel should all be replaced at the same time. Will need to reorder main and return replacement board as defective. Will also order new UI panel and wire harness and install all three at the same time. RESCHEDULE WITH ROGER ONLY. ; ordrng 1 WD21X24414 (Harness, door) and 1 WD21X31909 (Board, UI) and 1 WD21x32165 (Board, main)"

We serviced a

WHIRLPOOL DRYER

Model WED5500BW0

Near Springfield, MA 01118

Roger R.

Job Details: 06/01/2023

Found dryer had noisy drum supports. Quoted $79.99 for dryer maintenance kit and $199 labor charge. Replaced worn parts and delinted dryer including the lint screen area. RECOMMEND HAVING VENT CHECKED AND CLEANED IF NECESSARY. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

SAMSUNG OVEN

Model NX58H5600SS/AA

Near Longmeadow, MA 01106

Roger R.

Job Details: 06/01/2023

Found unit has a bad bake ignitor. Broil ignitor ok. Quoted $89.99 for ignitor and $239 for labor. ; ordrng 1 12400035 (IGNITOR FLAT)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/01/2023

Complaint dishwasher is leaking all over the floor. Coming out from underneath the front middle of the door. I found a gasket in the corners. Both corners has collapsed. I replaced door gasket. Also found middle rack was as low as it could go may be causing spray arm to stop midcycle creating an over spray condition. I checked front sides and back of dishwasher to make sure there was no leaks coming from the tub no leaks found at this time. Coming from tub. I checked bottom seal to make sure there was no debris in the bottom seal. No debris found. I checked hinges I did find drain hose was heavily pinched. I corrected drain hose issue. I ran a diagnostic cycle also discovered heavy Sudsing occurring recomended customer to not wash dishes with detergent before placing in dishwasher. No additional issues found with dishwasher at this time.; used 1 W11483553 (GASKET) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Springfield, MA 01119

Roger R.

Job Details: 06/01/2023

Installed new main control board and unit responding properly and all functions working. ; dspstn on spec-tagged invntry: 1 W11616491 CNTRL-ELEC

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESR/AA

Near Westfield, MA 01085

Mike K.

Job Details: 06/01/2023

"Cs called for icemaker not working again and was seeing frost on back wall. Rf evap is clogged, measured 57 in rf.Quoted for Evap/sensor plus labor cs will defrost unit.Accepted office to contact customer to schedule return when parts come in.; ordrng 1 DA97-12609C (Evaporator cover assy) and 1 DA32-00011C (Rf sensor)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ09

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 06/01/2023

"Checked and found ice maker operating properly but not dispensing ice. Found yoke stripped on motor shaft. Ordering motor, yoke and divider.; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 W11378860 (Washer) and 1 WPW10309864 (Divider)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Woodstock, CT 06281

Amanda R.

Job Details: 06/01/2023

Replaced parts started a vinegar bath calibrated unit ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10902814 WASHPLATE

We serviced a

KITCHENAID MICROWAVE

Model KMHC319EBS3

Near Suffield, CT 06078

Gary V.

Job Details: 06/01/2023

"Installed screws and interlock, cycled, and tested fine now.; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near West Brookfield, MA 01585

Chris B.

Job Details: 06/01/2023

Complaint that the unit is not dispensing water properly. Found bad water filter. Customer mentioned that the filter was a brand new filter and that the refrigerator water flow was ok before using the new filter. Customer will need to change the filter. Mentioned to the customer to prime the new filter first before adjusting the filter usage. Found no issues with the water pressure nor with the fridge. Calibrated water level.

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Warren, MA 01092

Chris B.

Job Details: 06/01/2023

Complaint that the unit is making loud noise while washing. Found gear case leaking oil causing clutch not to disengage. Will order parts for a return trip. ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Drive Clutch) and 1 W11449840 (Gear Case) and 1 2xFrameJob (2x Frame Job)

We serviced a

KENMORE DRYER

Model 110.875626

Near Northampton, MA 01060

Mike K.

Job Details: 06/01/2023

"Unit is pretty beat up.Lots of lint back up in unit, pulley, belt , supports worn. Start button gone, ( just pushes switch on circuit board to operate), missing legs.Quoted to clean out lint, and replace pulley, belt and support which will get unit running better.Approved, replaced pulley, supports and belt, cleaned out excess lint and unit running much smoother; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Springfield, MA 01118

Roger R.

Job Details: 06/01/2023

Unit checks okay. No faults stored and unit working properly.

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Salisbury, NC 28144

Jenn F.

Job Details: 06/01/2023

Replaced the suspension rods. Calibrated unit. Ran diagnostic. Tested ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Dallas, NC 28034

Ryan S.

Job Details: 06/01/2023

"Customer complained unit is banging around when washing. Ran service mode and unit didnt make any noise, found out of balance load error. checked suspension and unit suspension good, took off tub ring and no clothes inside drum between basket. Asked customer for towels and loaded a few towels and shirts and wet the laundry down and ran a drain/spin cycle, unit didnt get off balance. Informed customer unit is being overloaded or ran off balance and will bang around if clothes arent loaded properly. Customer doesnt speak good English so Informed to read use and care guide. Called techline to report findings. Sr#7736539611."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Clover, SC 29710

Mitch H.

Job Details: 06/01/2023

Checked and found left front burner very slow to light. Swapped left and right front burners which are the same. Problem moved with burner. Ordering burner.; ordrng 1 WPW10515455 (Burner)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Dallas, NC 28034

Ryan S.

Job Details: 06/01/2023

"Customer complained unit not working , not heating. Upon arrival unit was in new build. Found burners would come on but not heat. Found unit had 243 on L1 and 120 to L2 and 120 to L 1 to L2. Unit not wired properly in the home. Unit is wired correctly at pigtail to terminal. Informed customer/ builder issue is with the power. Unit cant work as designed with issue at hand, informed customer to fix electrical."

We serviced a

LG REFRIGERATOR

Model LMXS28596S/01

Near Granby, MA 01033

Mike K.

Job Details: 06/01/2023

"Door not closing properly, found door closer worn on right door and missing screw. Added second screw and holding much better, gave quote for replacing if they decided to do so"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Bristol, CT 06010

Jeremy B.

Job Details: 06/01/2023

"Installed new compressor pulled vacuum then recharged. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 1 W11504419 COUPLING 8/7 AL-AL , 1 W11504420 COUPLER 8/6 NR MS00 , 1 W11504448 COUPLER , and 1 W11506623 COUPLING 5/5 NR MS00"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Charlotte, NC 28273

Ryan S.

Job Details: 06/01/2023

Customer complained of f9e1 error now and unit wont drain. Upon arrival found f9e1 error found voltage to pump but pump not running. Pump would run then stop and wouldnt run. Replaced drain pump from ts. Reassembled unit and Ran component activation to test all functions. Showed customer unit working properly including draining. Verified proper operation. ; used 1 W11399437 (Pump) from stock

We serviced a

JENN-AIR OVEN

Model JJW2430IL01

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/01/2023

Customer complained of f2e1 stuck key error. Found unit needs UI panel. Unit is out of 2 year warranty but part is covered under extended warranty. Quoted 256.33. Customer paid via card. Scheduled return call for 6-7-23 am. ; ordrng 1 W11449117 (Ui control panel)

We serviced a

SAMSUNG WASHER

Model WF50K7500AV/A2

Near Chicopee, MA 01020

Mike K.

Job Details: 06/01/2023

"Unit taking long time to complete cycles, seems to be sitting for extended periods of time. Ran unit on rinse and spin, filled, agitated, drained fine, went into spin fine.Did take extra to complete, but increasing remaining time though running empty.Went through full tests with office lead tech.Recalibrated.Ran auto test fine, showed basket speed during spin and got to 1800.Error history.Dc (door switch), 3c2 (wash motor), 4c (water supply), ddc (door switch)Ran through rinse and spin again since wasnt tested in cycle after recalibration. Again got to about 6 min left then went back up to 12 on empty load.Quoted for control and pressure switch.Collected for service call"

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESG/AA

Near Chicopee, MA 01020

Mike K.

Job Details: 06/01/2023

"Broken freezer handle, missing, and mount broken, repair would be a new door. Also not getting water/ice. Can hear valve humming. With door no able to fix she will replace unit. Collected for service call only, split payment between both appliances looked at.Door in nla"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/01/2023

Retuned to install new harness and pump. Installed parts and reassembled unit. Ran unit through service mode and then drain spin cycle. Unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Springfield, MA 01129

Roger R.

Job Details: 06/01/2023

Installed new harness and unit finally working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Springfield, MA 01118

Roger R.

Job Details: 06/01/2023

"Found ice maker bad. Cycling continually but not filling. Quoted $119.99 for new ice maker and $199 labor. Replaced, tested and unit filled properly. ; used 1 W10884390 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dudley, MA 01571

Amanda R.

Job Details: 06/01/2023

Complaint water leaking it is leaking from a water pipe behind the unit showed customer

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Springfield, MA 01118

Roger R.

Job Details: 06/01/2023

Found unit working properly at this time. Customer stated unit wasnt working but now it is. Unable to determine why it wasnt draining

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Sharon, SC 29742

Mitch H.

Job Details: 06/01/2023

"Replaced evaporator cover assembly. Plugged unit back in. Ran diagnostics, all functions tested correctly and operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/01/2023

"Replaced control board. Ran calibration, tested, washer now operating properly. All functions tested correctly."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Rock Hill, SC 29730

Mitch H.

Job Details: 06/01/2023

"Tested and found dryer only has one leg of power, 116V, coming in. Checked wall outlet found same result. Advised customer they would need to have outlet and/or wiring checked.; dspstn on spec-tagged invntry: 1 WP3392519 THERMAL FUSE"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HPS1

Near Berlin, CT 06037

Jeremy B.

Job Details: 06/01/2023

Dishwasher not draining. Pump only hums. Removed pump found propeller broken. Replaced pump and ran self test all checks ok. ; used 1 W10876537 (DRAIN PUMP) from stock

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Oxford, MA 01540

Chris B.

Job Details: 06/01/2023

Complaint that the unit is leaking water from the back and found error code F9E1 pond drain. Ran diagnostic test and all running normal. Found coins in the washer. Removed all coins. Found no issues with the valve or drainage. No issues found with the washer nor leakage. Collected minor repair charge.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Grafton, MA 01536

Amanda R.

Job Details: 06/01/2023

"Lost complete cooling compressor kicking off on overload replaced start relay compressor started and stayed on explained if bottle of water freezes overnight then can add some food inside ; ordrng 1 WPW10197428 (Start relay), used 1 8201786 (OVERLOAD/RELAY KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Worcester, MA 01607

Amanda R.

Job Details: 06/01/2023

Complained leaked a decent amount of water a couple of times couldnt duplicate issue today over sudsing occurring ran a quick wash customer did a load after I left and it didnt leak

We serviced a

JENN-AIR REFRIGERATOR

Model JFI2589AES

Near Shrewsbury, MA 01545

Amanda R.

Job Details: 06/01/2023

Ice maker not making ice broken wire going to ice maker coming out of cabinet yellow with red tracer fixed wire ice maker just keeps cycling quoted for ice maker damper assembly making noise quoted for that also

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Shrewsbury, MA 01545

Amanda R.

Job Details: 06/01/2023

Not agitating or spinning capacitor leaking oil replaced capacitor calibrated unit ran automatic test operation normal ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR

We serviced a

KITCHENAID RANGE

Model KEBS177SWH04

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/01/2023

On bake the temp will only get to 230-240 degrees. Broil and connect work fine. No heat from bake element. Tested at the board element open. Needs new bake element. ; ordrng 1 WPW10207398 (Hidden Bake element)

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Charlotte, NC 28262

Jenn F.

Job Details: 06/01/2023

Replaced cooktop. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Charlotte, NC 28213

Jenn F.

Job Details: 06/01/2023

Complaint unit makes a noise. Ran fan test no noise. Ran compressor test. After a few minutes the unit started to have viberation noise. Pulled the unit forward and the noise went away. Unit tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Springfield, MA 01109

Roger R.

Job Details: 06/01/2023

"Installed new primary valve and water tank, checked for leaks and proper flow. All okay. ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB

Near Portland, CT 06480

Jeremy B.

Job Details: 06/01/2023

Dishwasher not cleaning. Giving motor error. Motor getting 120vac but only hums. Replaced motor sump assy all checks ok. ; used 1 W11085683 (MOTOR/SUMP) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 06/01/2023

Customers complaint is dishwasher still randomly giving long drain error code. Arrived and customer had a load running. Canceled load and it drained properly. Ran diag and found no error codes stored. Drained and filled several times and each time the water drained with no problem. Found the hose clear and the hose properly looped under sink. Cant duplicate any problems at this point. If problem continues recommend taking a picture of the error code on panel. Have already replaced control and pump in previous visits.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/01/2023

Dishwasher giving error code F8E4 found a very small amount of water in drip tray. Found water still at 150 degrees. Dryer leak sensor and ran test found no leaks. Customer lowered thermostat on water heater again.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/01/2023

Found control panel frozen and stuck at 7. Cant adjust temperature. Replaced control and set to proper temp. All checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/01/2023

"Complaint, F8E0 error code F 0E7 Error code. I found f8e0 F0e3 is seven error codes in history. I found waterline was Kent causing low water flow condition on cold water side. I unkink hose tested operations. No additional issues found with washing machine at this time. I performed a DLMS calibration cycle. I also performed a diagnostic cycle and had customer run a quick wash cycle. No additional issues found at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Charlotte, NC 28216

Jenn F.

Job Details: 06/01/2023

Complaint console unresponsive. Found only some of the buttons work on the console. Needs new console. Unit has additional 1 year warranty. Need new console and ui board. Ui is back ordered will call the customer to reschedule when the part comes in. ; ordrng 1 W11460908 (Console) and 1 W11460962 (Ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Charlotte, NC 28273

Jenn F.

Job Details: 06/01/2023

Complaint dishes not drying. Does not use rinse aid. No error codes found. Ran diagnostic unit operations all tested ok. Heater working fine. Advised to help with drying to use rinse aid and make sure the water at the sink is hot before starting the dishwasher. Unit tested ok. Part left with the office.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/01/2023

Complaint refrigerator not freezer is cooling door gasket is falling apart on fresh food door. I found control has failed I replaced ui and main control on back and programmed control to 002 code for this model. I will need to order a door gasket for the fresh food section to fully fix. ; ordrng 1 W10830046 (Gasket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Indian Land, SC 29707

Jonathan J.

Job Details: 06/01/2023

I install door panel did not realize there was a dent in it until I could view it and its very specific lighting condition that reveal itself. Bottom left corner. Cannot see dent when the lights are turned off. Re-ordering door panel and will be installing another new door panel left original door panel with customer left new panel with dent in it installed.; ordrng 1 W11613486 (Panel)

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS05

Near Indian Land, SC 29707

Jonathan J.

Job Details: 06/01/2023

Complaints. Taking too long to heat up food grill grates too high. Have to turn up flame pattern to high as it goes causing burner knobs to get hot. Not cooking food evenly because grill grates are too high. Nothing I can do about grill grates unit manufactured this way no alternatives in place by the manufacture that customer can use Unit working as designed at this time called Whirlpool file number phone number used is the same number used by advance per Whirlpool phone number 7736170997 Greg from advance called in for discolored cooktop in april using above file number

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM0

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 06/01/2023

"Complaint dishwasher leaking not washing still had soap in the bottom door keeps opening not closing properly since last company was here and replaced a bunch of parts not drying heater is bent at the bottom. I found door gasket was not installed properly creating a leak I also found error codes F6e6 f8e1 f4E3 I found valve is not filling properly making loud noises whole filling customer is in city water. I found heater is warped and has open circuit at control. I checked thermal cutouts are fine I found owi sensor had condensation in sensor senser appears to be cracked., wash motor is not functioning properly diverter leaking. all issues caused by normal wear and tear. ; rqstng P&A on 1 W10703867 (Heater) and 1 WPW10327249 (Valve) and 1 WP8534853 (Hinge) and 1 WP8534854 (Hinge), ordrng 1 WPW10705575 (Owi sensor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Indian Trail, NC 28079

Robert A.

Job Details: 06/01/2023

"Cx complaint that the unit is not starting cycles. I inspected the unit and confirmed the complaint. I found the lid lock is not staying in place to successfully catch and lock the lid. I replaced the lid lock and tested the unit for the cx. The unit works as designed but the bezel clip is separated and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11643703 (Bezel), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Matthews, NC 28105

Robert A.

Job Details: 06/01/2023

Cx did not answer the phone or the door. I did not diagnose the unit.; O-emld tckt

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Matthews, NC 28105

Robert A.

Job Details: 06/01/2023

Cx complaint that the unit is not heating. I inspected the unit and confirmed the complaint. I found the tco fuse blew again. I installed both parts this time as instructed by RC. I tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Charlotte, NC 28270

Robert A.

Job Details: 06/01/2023

Cx complaint that the units filter door is not closing. I inspected the unit and confirmed the complaint. The filter door clip is not catching. I replaced the filter door and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MEDB950YW0

Near Charlotte, NC 28277

Ryan S.

Job Details: 06/01/2023

Customer complained unit not running. Upon arrival found unit has proper voltage. Found thermal fuse bad. Quoted 213.34 due to 20$ off with magnet discount. Replaced thermal fuse and ran dryer to test function. Unit now working as designed. Verified proper operation. Collected $213 via card. ; used 1 WP3390719 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Charlotte, NC 28227

Ryan S.

Job Details: 06/01/2023

Customer complained unit not draining. Found unit already pulled out. Found drain plug in disposal still present. Took out plug and ran dishwasher and unit now working properly. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Rock Hill, SC 29730

Mitch H.

Job Details: 06/01/2023

Tested and checked washer operation. Found no error codes or issues with washer. Customer was expecting washer to fill with water. Educated customer that new washers are designed to function and clean with less water. Machine operating as designed.; dspstn on spec-tagged invntry: 1 W11038689 VALVE

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 06/01/2023

Replaced float switch. Tested and ran full diagnostics cycle. Completed cycle properly with no issues. Dishwasher operating properly.

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ07

Near Bethlehem, CT 06751

Jimmy R.

Job Details: 06/01/2023

"Tested unit and found ice maker not filling not making ice, do diagnostic test cycle and ice maker did not fill. Replace ice maker and check unit filling and working to spect."

We serviced a

WHIRLPOOL DRYER

Model MED7230HC3. H

Near West Hartford, CT 06107

Chuck M.

Job Details: 06/01/2023

Customer complaint is that drum has a defect. Took pics of defect and ordered drum. Defect looks like bad weld. ; ordrng 1 W10545923 (drum)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hartford, CT 06112

Chuck M.

Job Details: 06/01/2023

Customer complaint is that dryer was not tumbling. Inspected and found belt broken. Replaced belt fro T/S and tested. Dryer is tumbling and heating. ; used 1 341241 (BELT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model GARF30FDGB04

Near Manchester, CT 06040

Chuck M.

Job Details: 06/01/2023

Customer complaint is that refrigerator was purchased with casters and a kick plate. Delivery told customer they did not know how to install parts. Customer need casters and kick plate installed. Submitted for P&A and 2nd tech. ; O-emld tckt

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Newington, CT 06111

Chuck M.

Job Details: 06/01/2023

"Customer complaint is that burners shut off during cooking. Customer stated she was making macaroni and water stopped boiling. Informed customer on cookware, element cycling, element sensors and weight on sensor. Burners are working properly."

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