We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Iron Station, NC 28080
Ryan S.
Job Details: 01/16/2024
"Customer complained unit wouldnt unlock had water in it. Unit was full of water took awhile to drain . Found drain pump running but not spinning. Found bad pump impeller. replaced drain pump from ts. Unit unlocked when water was drained. Verified proper operation after showed customer . Customer also had long fill error but it was from in line filter before washer. Informed customer long fill error is from slow or low water pressure, clean or replace in line filter. ; used 1 W10876600 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28217
Jeff L.
Job Details: 01/16/2024
Replaced sump assembly all components working as designed and no leaks are present.Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Charlotte, NC 28211
Jeff L.
Job Details: 01/16/2024
Ran unit thru quick cycle drain pump had normal sound wash motor had normal sound. Checked for fault codes there was none. This is new construction may have been turned on and heard loud dry drain pump which is normal now. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28270
Jeff L.
Job Details: 01/16/2024
Replaced parts ordered by previous tech did find the freezer completely full of food no room for air to move around in freezer I advise taking the food and moving it around so that the edge of shelves to wall are clear of any food bags restricting air flow. Unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Amherst, MA 01002
Mike K.
Job Details: 01/16/2024
"Replaced control, dispenser, door panel and racks. Transferred over all assy parts not including in new parts. Im be screw for door handle snapped, ordering replacement.Let unit run through diagnostic cycle.Unit complete other then attaching door handle.; ordrng 1 W11157086 (Door handle stud) and 1 W10826179 (Door handle screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Amherst, MA 01002
Mike K.
Job Details: 01/16/2024
"Steamed clear ice build up and steamed evap completely clear. Replaced drain pan and evap fan assy, verified fan is operating and good flow through rf upper vents; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR and 1 W11457241 PAN-DRIP"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 01/16/2024
Installed new harness and ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middlefield, CT 06455
Jeremy B.
Job Details: 01/16/2024
Installed. We lets and tested water still not dispensing needs. We water line from valve to top of door. The line is clogged. ; ordrng 1 W11579166 (Water line valve to door)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Cromwell, CT 06416
Jeremy B.
Job Details: 01/16/2024
Strike broken.replaced and tested all checks ok. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near South Hadley, MA 01075
Mike K.
Job Details: 01/16/2024
"Unit is under 1yr wp warranty per service bench. U/i is coming apart, replaced and u/I verified responding correctly."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Agawam, MA 01001
Mike K.
Job Details: 01/16/2024
"F0e5, f7e6, f2e1, off balance load, motor fault, stuck button. Ran self test, spinning Washplate in spin cycle. Tub moving fine from gear below, turning cam, worn hub.Washplate screw came out but Washplate seized to shaft. Will need to be broken out to repair. Ordered hub, and Washplate/screw.Offfice to contact when parts come in with authorization to schedule return.; rqstng P&A on 1 W10528947 (Hub) and 1 W10752283 (Washplate) and 1 2xtime (2x time)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Denver, NC 28037
Ryan S.
Job Details: 01/16/2024
"Customer complained of no heat. Found heating element short to ground and open short. Found control board bad also, not sending voltage to heater when prompt. probably from heating element short to frame no visible damage but has a bad plastic smell. Left unit unplugged. . Ordering control and element. Scheduled return call for 1-23-23am; ordrng 1 W11133021 (Control board) and 1 WP3387747 (Element)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Stanley, NC 28164
Ryan S.
Job Details: 01/16/2024
Customer complained of f8e4 error. Confirmed overfill tray had water. Ran unit with front panel of to inspect for leaks. Nothing under unit is leaking. Or with unit. Ran unit with customer detergent pod and unit started sudding up . Informed customer to use afresh cleaner or vinegar to clean out unit and/ or change the pods they are using. Suds will cause leaks. Verified proper operation otherwise.
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Farmington, CT 06032
Chuck M.
Job Details: 01/16/2024
Customer complaint is that washer was not spinning. Ran diagnostics and found error code F8e1 long fill. Inspected and found hot and cold reversed and washer was filling slowly. Removed hoses and dirt came out with hot water. Tested inlet valve and water is filling much better.
We serviced a
KITCHENAID RANGE
Model KFED500EWH03
Near Springfield, MA 01118
Roger R.
Job Details: 01/16/2024
Installed new door seal for upper oven
We serviced a
WHIRLPOOL DRYER
Model MCG8000AWW
Near East Longmeadow, MA 01028
Gary V.
Job Details: 01/15/2024
Inspected and found small heater for upper cabinet no longer getting voltage from main board. Part needed is NLA.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS04
Near Weddington, NC 28104
Jonathan J.
Job Details: 01/15/2024
Complaint oven keeps displaying f9e0 product miswired error code I find resistance values are as follows. 1192 thermistor room temp 16 19 14 ohms elements convection ring element is getting hot as soon as voltage is supplied to unit I found relay on main note is extremely hot unit will need main control to fix ; ordrng 1 W11179310 (Control)
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US
Near Springfield, MA 01103
Roger R.
Job Details: 01/15/2024
Found unit had overfilling due to drain on NEW disposal was not knocked out. Removed drain plug in disposal and cleared drain pan. Reset unit and all functions normal now.
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR/AA03
Near Northampton, MA 01060
Mike K.
Job Details: 01/15/2024
"Unit was making grinding noise again, then stopped. On arrival found the fan not spinning/clogged, could not remover evap cover because of ice. Continued attempts did free fan blade enough to grind again, but source of issue is a clogged evap/fan assy.Cs has had failure repeatedly and repaired numerous times, but has been running for over a year since last repair. I explained to cs that we would start with the evap cover again as that is the fix from Samsung for this issue. Drain has been done, evap cover several times and main control. Explained many unit work flawlessly, a small number have this issue and repair fixes it and some of those repaired, keep having issue.Quoted for evap cover/labor, offered to steam clear evap for just labor, but said my confidence of the longevity of a repair with this units history is questionable. cs denied repair.Collected for service call."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Charlotte, NC 28217
Jeff L.
Job Details: 01/15/2024
Replaced all parts ordered by previous tech unit ran and checked okCall complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH1
Near Enfield, CT 06082
Gary V.
Job Details: 01/15/2024
"Inspected and found inner door bent from accident in kitchen. Please ship part to customer, he will install.; ordrng 1 W10908291 (Inner door)"
We serviced a
GE WASHER
Model GTWN4250D2WS
Near Enfield, CT 06082
Gary V.
Job Details: 01/15/2024
"Inspected and found lid bowed down, causing lid switch to not engage, popped bow in lid up and cycled, tested fine."
We serviced a
MAYTAG MICROWAVE
Model MMV5220FZ4
Near Monroe, NC 28110
Jonathan J.
Job Details: 01/15/2024
Complaint open closed door error microwave always says open then closed door will not start a cycle. Will not do anything. I found interlock assembly has failed. A replaced interlock tested operations. No additional issues. Found microwave is now heating. Just fine with no further issues.; used 1 W11244490 (INTERLOCK SP W11245251) from stock
We serviced a
KITCHENAID RANGE
Model KESK901SSS00
Near Gastonia, NC 28056
Ryan S.
Job Details: 01/15/2024
"Returned to install new terminal,block. Installed part and ran bake and set clock. Verified proper operation."
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Easthampton, MA 01027
Mike K.
Job Details: 01/15/2024
"Not heating, open heating element. Quoted for heater/labor. Accepted.Replaced heater assy and verified heating in timed dry; used 1 DC97-14486A (ELEMENT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Holyoke, MA 01040
Mike K.
Job Details: 01/15/2024
"Says unit not going through cycles, that it gave error. Water in unit on arrival, ran drain cycle and drained fine. Ran diagnostics and no errors. In history, completed tests cycle fine. Spray arms moving, detergent door opening, filing, draining and heater all verified. Unit has a proper drain loop, coming up to bottom of sink before going back down, goes directly into sink drain pipe. Everything functioning at this time. Possible cause of water, interrupted cycle, backfill, drain not working. Everything functioned on visit with no previous errors in history."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Fort Mill, SC 29715
Mitch H.
Job Details: 01/15/2024
"Disassembled cooktop, replaced switch assembly and electrode. Reassembled, tested, all electrodes sparking and burners lighting properly."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Gastonia, NC 28056
Ryan S.
Job Details: 01/15/2024
Customer complained of f2 error. Replaced control board via pre id. Ran bake 350? after setting clock. Verified proper operation.
We serviced a
WHIRLPOOL COOKTOP
Model WEG750H0HZ5
Near Belchertown, MA 01007
Chris B.
Job Details: 01/15/2024
Complaint that the unit all burners are on too high of flame settings. One burner has a not normal flame. Found center burner not the correct part installed and has a small size cap installed which compromised the flame. Will order correct part. Complaint that the unit is tripping the breaker. Found that the stove outlet is in the same line as the refrigerator pulling higher current then what the breaker can handle. Refrigerator 7.10amps and Range 15amps = 22.1amps in total on a 20amp breaker. Customer mentioned that the electrician said that this wouldnt be a problem. Mentioned to the customer to have the outlets lines checked again. Will order parts for a return visit.; ordrng 1 W11550541 (Burner Heads)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Fort Mill, SC 29715
Mitch H.
Job Details: 01/15/2024
"Tested and confirmed F4E4 blower error. Called tech line spoke to John SR# 7738238468Advised him of prior work and parts that were replaced. His only suggestion was to ohm out wire at J12 connection. Should be between 9 and 11 ohms. Took reading, showing 9.5 ohms, at low end of range. Requesting P&A for harness. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11349135 (Upper harness)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Charlotte, NC 28208
Robert A.
Job Details: 01/15/2024
Cx complaint that the unit has a hard time reaching temps and the oven lights stays on occasionally. I inspected the unit to confirm the complaint. I found the oven start and ignites fine. I noticed the plate covering the bake igniter area was positioned wrong. I needs to sit horizontally or it will make contact with the door when I closes. I repositioned the plate and tested the unit for the cx. The unit is working as designed.
We serviced a
SAMSUNG DISHWASHER
Model DW80R2031US
Near Charlotte, NC 28215
Robert A.
Job Details: 01/15/2024
"Cx complaint that the unit no washing the dishes. Inspected the unit to confirm the complaint. The unit has proper voltage, the UI panel works fine. I started a normal cycle to verify the functions. The unit filled and started washing with no issues. However the water did not drain at all. I removed the hose from the disposal, nothing came out. The unit needs a new drain pump and drain hose to resolve the issue. I quoted the cx for the repair and I collected the service call fee by CC. Cx does not want to repair the unit."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Charlotte, NC 28216
Robert A.
Job Details: 01/15/2024
"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I started a normal cycle as well, the cycle started but it did hesitate to sense and dispense water. Im ordering a new control board to resolve the issue.; ordrng 1 W11627413 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Fort Mill, SC 29715
Mitch H.
Job Details: 01/15/2024
Found that tray that container sits on is what is broken. Also found seal damaged. Ordering tray and seal. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11370298 (Tray) and 1 W11306508 (Seal)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlotte, NC 28269
Robert A.
Job Details: 01/15/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Charlotte, NC 28262
Robert A.
Job Details: 01/15/2024
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f7e1 f4e3. I cleared the codes and ran a service cycle. He unit filled and drained but there was no wash action. The unit needs a new sump assembly to resolve the issue. Im marking the part for the return. The part shows as if it was sent with me, but its not in my van.; schdld next appmnt for 1/17 WED AM"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Charlotte, NC 28208
Ryan S.
Job Details: 01/15/2024
"Customer complained unit stopped cooling. Upon arrival found compressor not coming on, ran serve test 40 on step 3 compressor not getting power from Orion board all fans working . Power to Orion board and refrigerator has proper power. Called techline. Sr#7738237831 techline said unit probably has leak. If unit is leaking it will blow thermal fuse. Found unit was low on Freon. Charged system with 140psi. Found dropped to 137 after 30 mins. Bubble checked all braze points, no leaks detected. Checked evaps no leaks detected. Though bubble test found leak near cap tube entering frame but couldnt get picture in time and cant get to repeat. Unit must have leak opened up in frame. Called tech line back. Tech line putting in for review. Informed customer of unit being deemed non repairable, someone will reach out to them in 3-5 days."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 01/15/2024
"Retuned to install knob and timer. Installed parts , verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Mount Holly, NC 28120
Ryan S.
Job Details: 01/15/2024
Customer complained unit. It getting enough water in cold settings but is on hot. No error codes stored. Ran service mode and both cold and hot valves opening and working properly. Ran all other functions in service mode and all other functions working properly. Ran normal load with cold setting and unit filled and started washing. Informed customer if she has issue with water pressure that could be causing issues. She confirmed of intermittent water pressure in home. Left pump with customer that was pre id. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Denver, NC 28037
Ryan S.
Job Details: 01/15/2024
"Customer complained undo knob feels funny and didnt hear once. Found timer / knob bad. Customer didnt have timer in correct spot. Ordering timer and knob, Informed customer office will call when parts come in. ; ordrng 1 W11708423 (Knob) and 1 W11685947 (Timer)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Chicopee, MA 01020
Roger R.
Job Details: 01/15/2024
Found bad oven ignitor. Replaced checked all okay
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8MHKXMQ03
Near Agawam, MA 01030
Mike K.
Job Details: 01/15/2024
"Cs complaint of unit running all the time, believes gasket is at fault. Gasket not torn, slight gap on lower left, they had stuck a piece of foam there and said better since. Reformed gasket and sealed fine. Cs had taped paper towels over air returns, dish collecting water, unit has a clogged drain.Quoted for steaming clear drain. Blocked air returns would cause unit to run much longer than normal.Steamed clear and also steamed gasket to make good seal, adding some silicone to gap between liner and cash by on lower corners of rf area."
We serviced a
KENMORE REFRIGERATOR
Model 795.74025.412
Near Westfield, MA 01085
Mike K.
Job Details: 01/15/2024
"Not cooling either section, compressor running, no frost. LG made unit. Quoted for sealed system labor/compressor/evaps.Denied. Collected for service call"
We serviced a
GENERAL ELECTRIC RESIDENTIAL REFR
Model FUF21DLRDWW
Near Southwick, MA 01077
Mike K.
Job Details: 01/15/2024
"Unit had warmed up, then they thought it was cooling better and warmed up again, ice cream sloshy. Empty on arrival and measuring -7. Removed evap cover and light frost pattern. Is in the garage.Did not get any temp alarms when warm. Left open for a bit but did not kick on. Ordering controls and thermostat for intermittent cooling issues.They will leave unplugged so can verify compressor/fan operation when new parts are installed.Office to contact when parts come in to schedule return.; rqstng P&A on 1 WR55X30692 (Control) and 1 WR55X30693 (U/i), ordrng 1 WR55X27914 (Temp sensor)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Charlotte, NC 28210
Jeff L.
Job Details: 01/15/2024
Found washer making loud grinding noise when spinning checked agitator it was good. Checked cam and it was slipping on gear shaft splines making the noise replaced cam kit unit ran and checked okCall complete; used 1 W10721967 (Cam) from stock
We serviced a
WHIRLPOOL RANGE HOOD
Model JXL6536HSS1
Near Charlotte, NC 28209
Jeff L.
Job Details: 01/15/2024
Found fan motor making noise needs new fan motor called Lisa to order part. Will return 1-19-24 pmPart#W11689026; ordrng 1 W11689026 (Fan motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Pineville, NC 28134
Jeff L.
Job Details: 01/15/2024
Found dishwasher filling with water and draining just not washing. Have proper power down to wash motor the motor is just clicking sump needs to be replaced. Spoke with Lisa and office will call customer when part comes inPart#W11613479; ordrng 1 W11613479 (Sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Chicopee, MA 01020
Roger R.
Job Details: 01/15/2024
"Found broken door switch for right door, left door seal torn. Fan checks okay. Replaced broken switch. Will need to order door seal. ; ordrng 1 W10830274 (Seal, door), used 1 W11396033 (LIGHT SWITCH) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ
Near Chicopee, MA 01020
Roger R.
Job Details: 01/15/2024
Installed new control board due to flickering power supply to hood light. All checks ok after repair
We serviced a
KITCHENAID COOKTOP
Model KCGS956ESS02
Near Charlotte, NC 28278
Mitch H.
Job Details: 01/15/2024
"Disassembled cooktop, found that incoming power cord had been caught and pinched between top and line fitting of middle burner during assembly. Wire broken and arced at fitting. Needs power cord. Checked part availability. Cord is special order. Advised customer that office will call to schedule return when part arrives. Left all other parts with customer. Will install on return visit.; ordrng 1 W10392003 (Power cord)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Charlotte, NC 28278
Mitch H.
Job Details: 01/15/2024
"Removed left refrigerator door and replaced with new door. Transferred dispenser parts, tube, door gasket and UI control to new door. Connected and tested control, dispenser, ice maker and valve. All tested good and operating properly."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Bolton, CT 06043
Jeremy B.
Job Details: 01/15/2024
"Installed new gearcase, clutch , and agitator. Ran calibration then self test all checks ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Chicopee, MA 01020
Roger R.
Job Details: 01/15/2024
Due to condition of transmission shaft the new hub kit is recommended instead of the original one. Tightened new hub to transmission shaft and basket. Recalibrated unit and all okay ; used 1 W10324651 (HUB) from stock
We serviced a
MAYTAG DRYER
Model MED6200KW1
Near New Britain, CT 06053
Chuck M.
Job Details: 01/15/2024
Replaced control and tested. Dryer did not start. Checked thermal fuse and it checked ok. Tested and got proper voltage to motor. Motor windings were out of range. Replaced motor and tested. Dryer is working properly. ; used 1 279827 (MOTOR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Bristol, CT 06010
Chuck M.
Job Details: 01/15/2024
Customer complaint is that upper rack adjuster wheels broke off and rack coating is pealing and rusted. Quoted customer for adjusters and rack plus labor. Customer chose to replace adjusters. Replaced and tested. Showed customer it works. ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Bristol, CT 06010
Chuck M.
Job Details: 01/15/2024
"Customer complaint is that washer intermittently makes a metal scraping noise. Or metal hitting metal noise during drain. Ran diagnostics cycle and no noise found. Inspected underneath washer and found rotor screw loose and almost pulled out. Secured rotor screw and tested washer again. Ran drain and spin and no noise found. Found authorization numbers in entitlements M19WYX1APL1.5, M19WYW0APL1.5 dated 01/04/2023; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Plainville, CT 06062
Chuck M.
Job Details: 01/15/2024
Customer complaint is that washer shakes during spin cycle. I am washer on diagnostic test cycle and washer checked ok. Checked for shipping pins and they are removed. Tested shocks and basket. All checked ok. Informed customer on unbalanced loads.
We serviced a
WHIRLPOOL WASHER.
Model WTW5057LW0
Near Plainville, CT 06062
Chuck M.
Job Details: 01/15/2024
Customer complaint is that the washer would not start cycle. Pressed power the held start button. Sensing LED came on but washer did not start. Unplugged washer and plugged back in after a few seconds. Pressed power and held start button. Washer lid locked sensed and washed. Washer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Avon, CT 06001
Chuck M.
Job Details: 01/15/2024
Customer complaint is that mullion is broken. Confirmed and took pics. Ordered mullion. ; ordrng 1 W11455378 (Mullion)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 01/15/2024
Oven not working keeps giving cooling fan error. Measured 120vac at fan but fan not running. Replaced and tested all checks ok. ; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock
We serviced a
MAYTAG LAUNDRY CENTER
Model MVW7232HW2
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 01/15/2024
Found broken lid strike. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near North Brookfield, MA 01535
Chris B.
Job Details: 01/15/2024
Complaint that the washer is not spinning out properly. Found bad hub and stripped nut for removal of wash plate. Quoted parts and labor. Customer prefers not to fix the unit. Collected trip fee. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Torrington, CT 06790
Jimmy R.
Job Details: 01/15/2024
"Checked over fridge and found lights not coming on due to door switch broken off. Replaced faulty door switch and lights are now operating, checked over all functions and unit is cooling and all operations are working to specs ; used 1 W11123941 (Switch) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Torrington, CT 06790
Jimmy R.
Job Details: 01/15/2024
"Tested unit and found washer would not complete a wash cycle unit would get to the spin and error out sd, ran diagnostics and checked for errors found F0e2 over suds f5e3 unlock failure f8e1 long fill ran unit threw step 12 and noticed machine not pumping water out all the way causing off balance loads and unit the error and shut down. Checked drain pump and found tub to pump hose clogged not letting unit drain in time, removed clog and recalibrated control ran a quick wash cycle and unit is now spinning out and draining properly"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Plymouth, CT 06786
Jimmy R.
Job Details: 01/15/2024
Checked over cabinet and found bottom corner dented and paint chipping going to have to reorder a new cabinet and return. Will reorder parts tentative p/a ; ordrng 1 W10676680 (Cabinet)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Southington, CT 06479
Jimmy R.
Job Details: 01/15/2024
Dryer had been already fixed over a week ago they are all set
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Cheshire, CT 06410
Jimmy R.
Job Details: 01/15/2024
"Ran dryer and found unit making a loud vibration when tumbling found noise coming from blower wheel area, checked blower and found lint caught in half of the blower causing it to be off balance and rattle, removed lint and adjusted blower housing, lubed rollers and idler ran dryer and unit is now operating to factory specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Weddington, NC 28104
Jonathan J.
Job Details: 01/15/2024
Unit had been making ice prior to arrival but supper loud. I found fill tube frozen over upon arrival again I adjusted fill tube heater I cycled ice maker I tested operation new ice maker is much quieter and cycling just fine. Unit was set I to -5 in freezer and 35 in fresh food zone I set everything to factory temps.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Waterbury, CT 06706
Jimmy R.
Job Details: 01/15/2024
"Checked over oven and found oven light staying on and not shutting off causing it to get super hot, checked socket and connections and found wire connection on control not connected properly it was pushed on half way this was causing power to be supplied to light all the time, fixed connection and checked voltage unit is now giving 120v when pushed and no power when shut off. Checked all operations and unit is now working to specs"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Chicopee, MA 01020
Roger R.
Job Details: 01/15/2024
Complaint is unit runs for free. We are unable to do anything without the keys to access the coin slot area Informed customer that keys need to be on site. Called customer and notified them they need to call office and reschedule for when key is on site; saved tckt
We serviced a
SAMSUNG WASHER
Model WA50R5200A
Near Springfield, MA 01109
Roger R.
Job Details: 01/15/2024
Complaint of poor spin performance. Ran a cycle and observed the basket and tub moving excessively. During 1st spin got a Ur code with normal load. Recommend replacing the suspension rods to stabilize tub. ; rqstng P&A on 4 DC97-16350U (Suspension rod kit)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Hartford, CT 06106
Chuck M.
Job Details: 01/15/2024
Customer complaint is that dishwasher door panel is rusting. Confirmed and took pics. Ordered door panel stainless P&A. ; rqstng P&A on 1 W11613486 (Door panel)
We serviced a
KITCHEN AID DISHWASHER
Model KDTE254ESS2
Near Attleboro, MA 02703
Aimee Z.
Job Details: 01/15/2024
"Found the left track broken, track was up gradedReplaced and tested ; used 1 W11259785 (Track) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Middletown, CT 06457
Jeremy B.
Job Details: 01/15/2024
Dishwasher giving f8e4 found a small amount of water in drip pan. Found dishwasher not level leaning twords the left. Adjusted and dishwasher now level. Found the bottom seal slightly damaged recommended replacing l. ; ordrng 1 W11664713 (Door seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cromwell, CT 06416
Jeremy B.
Job Details: 01/15/2024
Found icemaker mounting bracket broken causing icemaker to hang. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10238100 VALVE
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near East Hampton, CT 06424
Jeremy B.
Job Details: 01/15/2024
Customers complaint is washer not spinning out randomly. Ran diag found off balance error code tan through self test all checks ok . Instructed customer on proper load size.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Windsor Locks, CT 06096
Gary V.
Job Details: 01/15/2024
"Found right side ff seal torn, replaced with new seal and tested fine.; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF310PAAB5
Near Waterbury, CT 06708
Jimmy R.
Job Details: 01/15/2024
"Installed new drain hose and ran water threw other half of drain ran machine thew a wash and a drain cycle and found unit still slow too drain. Checked connection at disposal and found blocked causing very little water to flow out, removed block and unit is now draining and operating to specs ; dspstn on spec-tagged invntry: 1 WPW10545278 DRAIN HOSE"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Charlotte, NC 28213
Robert A.
Job Details: 01/15/2024
"Cx complaint that the unit is shaking violently while it spins. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e2. I cleared the codes and ran a service cycle. All components passed but it did shake a lot while it spun. I removed the lid to watch it during spin, the basket wobbles a lot from side to side. I shook the basket from side to side, I tried to remove the agitator to check the drive hub. The agitator is seized to the gearcase shaft. The suspension seem fine. The unit needs a new agitator and drive hub to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC. The cx does not want to fix the unit at the moment."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Robert A.
Job Details: 01/15/2024
Installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG RESIDENTIAL REFR
Model MBB1952HEW
Near Attleboro, MA 02703
Aimee Z.
Job Details: 01/15/2024
Cust freezer was on coldest 7Returned to factory 4Steamed out frost
We serviced a
SPEED QUEEN WASHER
Model AWN43RSN116TW01
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/15/2024
"Cust had flood in basement under 6 inches of waterLid lock isnt working When start fils with water, advanced to drain ."
We serviced a
WHIRLPOOL WASHER.
Model WTW4816FW2
Near Norfolk, MA 02056
Aimee Z.
Job Details: 01/15/2024
No error codes calibrated and ran diagnostics Found the auto sence over filling with water Needs water level switch ; ordrng 1 WPW10285511 (Water level switch)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Pineville, NC 28134
Jeff L.
Job Details: 01/15/2024
Replaced the spark module board and I preheated the oven to 350 degrees and the ignitor and burner stayed on till pre heated to selected temperature. Then I bumped the setting up to 370 and the oven turned on and pre heated to desired temperature. The oven sensor was operating because the once it hit desired temperature the burner cut off and then cut back on after a few minutes to bring oven back to temperature all normal operation. At this time unit ran and checked okCall complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Charlotte, NC 28270
Jonathan J.
Job Details: 01/15/2024
I replaced LED lights came in kit tested operations. Everything is now working properly with no further issues found.
We serviced a
JENN-AIR OVEN
Model JMW2427DS01
Near Charlotte, NC 28277
Jonathan J.
Job Details: 01/15/2024
"Complaint oven has an F2 E1 stuck or shorted. Key error code will not clear. Found right side is shorted on the user interface side button, lower oven and oven light. Non-functional. Unit will need new user interface to fix park is on back order Office to call customer as soon as part comes in. ; ordrng 1 W11236900 (Ui)"
We serviced a
MAYTAG OVEN
Model MOED6030LZ01
Near Charlotte, NC 28270
Jonathan J.
Job Details: 01/15/2024
"I found mullets connect multiple of them were unplugged at main control board. I reconnected, mocks, connectors, resecured, harnesses, tested operations. Everything is working perfectly. Unit has proper voltage getting two oven Both upper and lower ovens are preheating with no issues"
We serviced a
JENN-AIR RANGE
Model 1234
Near Charlotte, NC 28277
Jeff L.
Job Details: 01/15/2024
Found bake unit burnt into there was no model or serial stag available on this unit. I called and spoke with Randy and Lisa they were able to find the part. Will return on Friday 1-19-24 pm to make repairPart#326791; ordrng 1 326791 (Bake unit)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PRMC2285AF
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/15/2024
I replaced filter housing tested operations no additional issues. Found with refrigerator here today. No additional leaking occurring as of right now either.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDB20
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/15/2024
Complaint cannot remove water filter. Or install water filter easily. I gave estimate for filter cap. That was only part that is missing. Customer declined estimate today is going to order cap themselves only issue they are having.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFE01
Near Simsbury, CT 06070
Gary V.
Job Details: 01/15/2024
Installed parts listed and tested fine.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Paxton, MA 01612
Chris B.
Job Details: 01/15/2024
Complaint that the unit is not draining correctly. Found clogged drain filter. Unclogged the unit and ran two diagnostic cycles and unit working normal.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Windsor, CT 06095
Gary V.
Job Details: 01/15/2024
"Inspected and found multiple problems, lid lock broken, open circuit thru drain pump , main acu giving pressure system fault, will submit estimate and call. Was able to open lid so customer could pull clothes out.; rqstng P&A on 1 W11399437 (Drain pump) and 1 W11556725 (Main acu) and 1 W11394572 (Lid lock), states that autho needed"
We serviced a
SAMSUNG DRYER
Model DV50M7450P/A3
Near Longmeadow, MA 01106
Gary V.
Job Details: 01/15/2024
"Inspected and found ui board and knob broken, quoted for repair and he will call if wants repaired.; dspstn on spec-tagged invntry: 1 DA97-13718C ICE MAKER UNDER 25 CUBE"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hartford, CT 06120
Chuck M.
Job Details: 01/13/2024
Installed agitator and tested. Washer checked ok.
We serviced a
MAYTAG OVEN
Model RBS307PVS03
Near Newington, CT 06111
Chuck M.
Job Details: 01/13/2024
Customer complaint is that oven is not working. Inspected and found thermal fuse is open and door latch is broken. Ordered thermal fuse and latch. Will contact customer to schedule. ; ordrng 1 WP4451042 (fuse-thrml) and 1 WPW10195934 (latch-door)
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW1
Near New Britain, CT 06053
Chuck M.
Job Details: 01/13/2024
Customer complaint is that washer is leaking from hose. Inspected and found inlet valve cross threaded. Also found drain pipe is leaking at P Trap. Informed customer of leaking. Supply valve also does not shut water off. Will have to crimp hoses to replace inlet valve. ; ordrng 1 W11513255 (Inlet Valve)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near New Britain, CT 06051
Chuck M.
Job Details: 01/13/2024
"Customer complaint is that oven was not keeping temperature. Found igniter open. Replaced from T/S and tested. Oven is heating. Door gasket is broken took pic. Ordered gasket. ; ordrng 1 WPW10535778 (gaskt-door), used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL WASHER.
Model WTW5057LW0
Near Plainville, CT 06062
Chuck M.
Job Details: 01/13/2024
"Customer complaint is that washer would not start cycle. Would fill and then go to done. Ran diagnostics and found no error codes. During testing cycle washer filled, drained, actuator shifted but did not agitate or spin. Inspected underneath and found capacitor leaked. Replaced capacitor from T/S and tested. Washer checked ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Burlington, CT 06013
Chuck M.
Job Details: 01/13/2024
Tech does not have fixed shelf. Called customer and they have not received fixed shelf. They received a ice container assembly that does not match refrigerator. Reordered fixed shelf assembly. ; ordrng 1 W11336587 (Fixed Top Shelf Assembly)