We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28227
Ryan S.
Job Details: 10/26/2023
"Compress was damaged in shipping. Ordering new compressor and ordering lokring, process valve and tubing kit. Also putting in for 2xtimeframe. Called customer to inform and inform that office will call when parts come in. ; ordrng 1 W11504415 (Lokring 1) and 1 W11504431 (Lokring 2) and 1 W11506619 (Lokring 3) and 1 W11506635 (Process tube) and 1 876765 (Tubing kit) and 1 W11580057 (Compressor)"
We serviced a
MAYTAG WASHER
Model MVWB750WQ0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/26/2023
Complaint Wash machine making a loud banging noise at the end of cycle. I found suspension rods have completely failed. I found no error codes in diagnostics unit performed a self test. No leaks with bearings. No tub issues. No control board issues. Unit has some rust around bleach dispenser. Suspension rods are shot.; ordrng 1 W10247710 (Suspension rod kit)
We serviced a
FRIGIDAIRE RANGE
Model FGGF3036TFA
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/26/2023
"Complaint oven will not heat. I found igniter has failed. I replaced igniter, tested operations no additional issues found everything is working fine. Oven preheating to 350? in eight minutes and 52 seconds. ; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 10/26/2023
"I replaced gearcase wash plate and all previously ordered parts. I performed a control board DLMS calibration procedure per technical manual. No additional issues found no abnormal noises heard everything is working properly and quietly no oil leaks anymore. no water leaks either.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10913953 ACTUATOR , 1 W11239857 BELT , and 1 W11449840 GEARCASE"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Burlington, CT 06013
Ruben C.
Job Details: 10/26/2023
Checked unit found nut on main pulley loose cuasing noise and no spin reinstalled nut onto main pulley tested operation normal spinning normally and operating normally left latch with cust; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Canton, CT 06019
Ruben C.
Job Details: 10/26/2023
Replaced end caps and cover tested operation normal
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28205
Ryan S.
Job Details: 10/26/2023
Customer complained unit making scraping fan like noise. Showed multiple videos of noises. Found blower wheel broke. And motor shaft slightly warped. Ordering motor and blower wheel . Scheduled return call for 11-1-23 pm. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Fan wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Granby, CT 06035
Gary V.
Job Details: 10/26/2023
Installed new wash pump and cycled tested fine now
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near East Granby, CT 06026
Gary V.
Job Details: 10/26/2023
"Inspected and found drain tube defective not lining up to base of cabinet properly, replaced with new tube and cycled, tested fine.; used 1 W10619951 (DRAIN KIT) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBW03
Near Enfield, CT 06082
Gary V.
Job Details: 10/26/2023
Installed parts listed and tested fine.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Enfield, CT 06082
Gary V.
Job Details: 10/26/2023
"Call 860-836-0818 Mike 15 mins ahead, or 347-563-5455 Paul. Inspected and found lid lock assy broken, will order and return.; ordrng 1 W11513248 (Lid lock)"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Woodstock, CT 06282
Amanda R.
Job Details: 10/26/2023
Replaced door hinge operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Putnam, CT 06260
Amanda R.
Job Details: 10/26/2023
threw a F3e1 error code washing in cool water checked inlets screens because on well water with out house filter made sure both hot and cold coming to unit checked pressure hose quoted for new pressure sensor and control customer refused to pay service charge
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Gastonia, NC 28052
Ryan S.
Job Details: 10/26/2023
"Customer complained unit wont work on normal cycle. Talked to her about how to use unit. Found that she wasnt waiting long enough to let unit to start, said she read it should only take 3 seconds. It was taking longer so she kept canceling it. Informed her its starting but the water valve wont start right away and thats what she was going off of. Ran normal cycle to make sure unit working as designed. Unit sensed, filled , started washing. Unit will drain ran service mode and all functions working in service mode. Verified proper operation."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Gastonia, NC 28052
Ryan S.
Job Details: 10/26/2023
"Customer complained unit panel cracked when no,dont down start button, said felt like it was weak before. Unit wont start or power on intermittently. Ordering new control panel Ui. Scheduled return call for 11-2-23 am. ; ordrng 1 W11413566 (Ui panel)"
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/26/2023
"Checked over freezer and found unit warm and not running, checked power and unit is getting 120v light inside coming on. Removed compressor access cover and found unit not running checked inverter on compressor and found 120v going to board but no power coming out to start compressor unit needs new inverter will order, advised part is special order and once in we will call for return visit ; ordrng 1 W11598145 (Inverter box)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/26/2023
"Checked and found top 3 interior LEDs dim or out. Also found refrigerator door gasket torn at tab. Requesting P&A for LEDs and door gaskets. Customer says warranty company told her gaskets were cosmetic and not covered. Put in as P&A, if not approved customer would like to purchase gaskets. Please call her with decision.; rqstng P&A on 1 W11683244 (LED kit) and 1 W11544658 (Refrigerator door gasket) and 1 W10846057 (Refrigerator door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Charlotte, NC 28277
Mitch H.
Job Details: 10/26/2023
"Checked and found that compressor was running but not pumping. Tapped system, charged with nitrogen to check for leaks, none found. Unsoldered and removed old compressor. Installed new compressor. Charged with nitrogen, let sit for 15 minutes, no loss of pressure, checked for leaks, none found. Evacuated nitrogen, pulled vacuum, weighed in correct refrigerant charge. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV , used 1 R600 (R600 refrigerant) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS02
Near Southampton, MA 01073
Mike K.
Job Details: 10/26/2023
"Replaced compressor/drier. Pulled system into vacuum and held. Charged with 5.3 oz r134a. Advised it would take test of day to cool, then can start putting items in unit. monitor over next couple days. If holding temp then to go ahead a fill unit as normal.; dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Easthampton, MA 01027
Mike K.
Job Details: 10/26/2023
"Unit not tumbling, cs had complaint of noise when running before stopped. Supports worn, but not noisy. Blower not turning, jammed. Removed blower chute and found pair of chipmunks. One jammed in blowers other in vent.Quoted for dryer kit/labor. Approved.Replaced supports/belt/pulley.Tested and unit running smoothly and heating properly.; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER , used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL DRYER ELECTRIC
Model WED6200SW1
Near Northampton, MA 01060
Mike K.
Job Details: 10/26/2023
"Unit squeaking when running, found cracked belt and worn idler pulley. Quoted for parts/labor. Did clean and grease pulley to quiet down until replaced.; ordrng 1 WP8547168 (Belt) and 1 8547174V (Idler pulley)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near South Hadley, MA 01075
Mike K.
Job Details: 10/26/2023
Replaced control and ran diagnostic cycle fine.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Springfield, MA 01118
Roger R.
Job Details: 10/26/2023
Found unit chattering when trying to engage the hub. Found teeth in hub worn and it will need to be replaced. Installed new hub and rechecked and calibrated. ; used 1 W10721967 (CAM KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Springfield, MA 01118
Roger R.
Job Details: 10/26/2023
"Installed new gear case, wash plate, and new hub. After installation I ran calibration cycle and tested unit all checks OK.; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10752283 WASHPLATE , and 1 W11454734 GEARCASE"
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Springfield, MA 01109
Roger R.
Job Details: 10/26/2023
"Found belt and transmission pulley worn. Replaced both parts and checked. ; used 1 W10721967 (CAM KIT), and 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Springfield, MA 01107
Roger R.
Job Details: 10/26/2023
"Found unit working properly but very sweaty in the refrigerator section. Checked seals, all ok. Checked drain tube and that was okay also. Checked frost pattern was weak. This unit has a sealed system issue and needs a new compressor, filter and refrigerant leak check. Will order new compressor and filter. Leak check upon return. ; rqstng P&A on 1 W10861519 (Holder, crisper pan) and 1 WPW10507886 (Compressor) and 1 W10843121 (Drier), ordrng 1 2Time (Extra time)"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Longmeadow, MA 01106
Roger R.
Job Details: 10/26/2023
Installed new magnetron and control tested unit all checks. OK running properly.
We serviced a
FRIGIDAIRE RANGE
Model FFGS3053LSF
Near Holyoke, MA 01040
Mike K.
Job Details: 10/26/2023
"Cs requested to have lower oven by bake igniter cleaned. Removed lower section, scraped and vacuumed out lower section. Tested bake cycle when completed and ignited properly."
We serviced a
KENMORE DRYER
Model 110.96478100
Near Holyoke, MA 01040
Mike K.
Job Details: 10/26/2023
"Replaced open resistor and tested on timed dry set at 10 minutes, heated advanced, went into cool down fine. Unit stopped at end of cycle."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EBS03
Near West Springfield, MA 01089
Mike K.
Job Details: 10/26/2023
"Wrong door gasket was ordered, left door gasket was ordered instead of right.Ordered right side door gasket.; rqstng P&A on 1 W11368721 (Right hand door gasket)"
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/26/2023
Found broken door switch causing unit to not operate. Replaced door switch. Tested and verified proper operation. Informed customer that warranty company will no longer cover this repair as this is the 5th switch in less than a year. All functions check ok. ; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM00
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/26/2023
Installed new roller cab. Leveled unit. All functions check ok.
We serviced a
JENN-AIR OVEN
Model JJW3830WR00
Near Charlotte, NC 28269
Robert A.
Job Details: 10/26/2023
"Cx complaint that the unit is not working and showing an error message. I inspected the unit to confirm the complaint. I found error code f8e0 saved multiple times. I preheated the ovens and the error code flashed again. The unit needs new cooling fans to resolve the issue. I quoted the cx for the repair and collected the payment in full by CC. Please 2ct for the return, the entire oven has to be pulled out.; ordrng 1 WPW10273667 (Cooling fan) and 1 WPW10273666 (Cooling fan) and 1 WPW10292566 (Control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Charlotte, NC 28208
Robert A.
Job Details: 10/26/2023
"Cx complaint that the unit is not washing the dishes and it smoked after use one time. I inspected the unit to confirm the complaint. I found an error code: f7e1 and ran a service cycle. The unit filled, drained and heated, but there was no wash action. The unit needs a new sump motor assembly to resolve the issue. I replaced the sump assembly with one from TS, still did not work. The unit needs a new control board. Im ordering the part for the return visit.; ordrng 1 W11087226 (Control board), used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Charlotte, NC 28208
Robert A.
Job Details: 10/26/2023
"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The water was off, I turned the water on. There were no leaks, I did find water marks below the hot water. I removed the hose and found the hose washer separated. The unit needs a new hot water hose to resolve the issue. I turned the water off as it was when I arrived. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Charlotte, NC 28214
Robert A.
Job Details: 10/26/2023
Cx complaint that the unit does not start cycles. I inspected the unit to confirm the complaint. I found the lid strike has separated and needs to be replaced. I replaced the lid strike and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Plainville, CT 06062
Ruben C.
Job Details: 10/26/2023
Replaced control and facia tested operation normal ran diagnostics normal ran cycle normal per specs
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killingly, CT 06241
Amanda R.
Job Details: 10/26/2023
Replaced control and console ran drain and spin operation normal
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Hampton, CT 06247
Amanda R.
Job Details: 10/26/2023
Ran a quick cycle and then two sensor cycles and on the Third cycle it threw a F8e4 error water in drip pan cleaned out started a normal cycle leveled unit if continues would need unit ran continuously the day we return to find leak
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Canterbury, CT 06331
Amanda R.
Job Details: 10/26/2023
The shaft for timer broken needs new timer and knob ; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)
We serviced a
SAMSUNG WASHER
Model WF45B6300AC/US01
Near Canterbury, CT 06331
Amanda R.
Job Details: 10/26/2023
Unit is in first year warranty wasnt dispatched correctly
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW1
Near Vernon, CT 06066
Jeremy B.
Job Details: 10/26/2023
Received wrong bellow will reorder. Installed new dispenser. Will install control and bellow in return trip. ; rqstng P&A on 1 W11318722 (Bellow)
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Vernon, CT 06066
Jeremy B.
Job Details: 10/26/2023
Customers complaint is oven not heating properly and cooktop taking too long to boil. Tested and found all elements including bake and broil cycling properly. Calibrated oven to operate 15degrees hotter showed customer how to calibrate all checks on. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near East Hartford, CT 06118
Jeremy B.
Job Details: 10/26/2023
Washer goes to done after pressing start. Found leaky capacitor replaced and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model GHW9400PL0
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/26/2023
Hot valve leaks ; ordrng 1 WP8181694 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Waterbury, CT 06710
Jimmy R.
Job Details: 10/26/2023
Installed new cntrl and forced unit into a defrost cycle checked heater and unit is now defrosting and all operations are working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Rock Hill, SC 29732
Jonathan J.
Job Details: 10/26/2023
Complaint have to turn water off to washer after every use had a plumber in who replaced valve behind washer still filling tub full of water unless cold valve is turned off at house supply. I found complaint true I replaced valve assembly tested operation no further leaking ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
JENN-AIR WALL OVEN
Model PRG3610LP
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 10/26/2023
Customers complaint it oven has a gas smell. Found door hinges broken and door not closing properly and weak igniter. Door hinges not available and customer doesnt say to invest the money to fix igniter.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 10/26/2023
Dishwasher not powering on. Tested supply power and found 48hrs at hot and neutral but 120from hot to ground. Customer must resolve power problems to continue troubleshooting.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Middletown, CT 06457
Jeremy B.
Job Details: 10/26/2023
Installed new control and evap cover. The door closer for right side door broken. Customer will replace. ; dspstn on spec-tagged invntry: 1 W11167902 EVAP COVER and 1 W11333076 CNTRL-ELEC
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Granby, MA 01033
Chris B.
Job Details: 10/26/2023
Complaint that the unit is not draining out correctly and clothes are not that wrung out at the end of the cycle. Found that in the preferred cycled was in the lowest speed setting. Ran two diagnostic cycles and unit working normal. Found no issues with the washer.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Granby, MA 01033
Chris B.
Job Details: 10/26/2023
Complaint that the gasket on the fresh food section is not set well. Readjusted the door gasket on all corners and door sealing properly now.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Belchertown, MA 01007
Chris B.
Job Details: 10/26/2023
Complaint that the unit has many rust spots and the clear finish is pealing off. Will order parts for a return visit. Customer mentioned that Thursdays are the best day to set a return date. Mentioned to the customer that door parts will be evaluated by Whirlpool for approval.; ordrng 1 W11559689 (Inner Door Panel) and 1 W11461682 (Outer Door Panel)
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Springfield, MA 01119
Chris B.
Job Details: 10/26/2023
Replaced part and unit running normal. Knob holding good to the timer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Clover, SC 29710
Mitch H.
Job Details: 10/26/2023
"Tested and ran diagnostics. Found no stored error codes. Started cycle, motor will start but does not run properly, not pumping correctly. Ordering pump/motor and control. Pump/motor on back order. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11613570 (Pump/motor) and 1 W11637581 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Hartford, CT 06105
Chuck M.
Job Details: 10/26/2023
"Customer complaint is that rinse cycle is not working. Ran diagnostics and found error codes F1e1 ACU error. F8e3 overflow condition. F5e2 door lock error. Ran automatic test cycle washer fills, wash, but does not go into spin cycle. Motor control circuit failure. Ordered ACU and additional tech. Washer stacked. ; ordrng 1 W11201292 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near New Britain, CT 06053
Chuck M.
Job Details: 10/26/2023
Customer complaint is that refrigerator is not cooling. Inspected and found evaporator fan shutting off intermittently. Pressed against evaporator cover lightly and fan would stop. Replaced fan motor and it is running properly. ; used 1 WP2315539 (EVAP MOTOR) from stock
We serviced a
WHIRLPOOL DRYER
Model WETLV27HW2
Near Clover, SC 29710
Mitch H.
Job Details: 10/26/2023
"Checked and found dryer heating and cycling normally. Customer says dryer intermittently makes a noise when running. Tested and checked all rollers and idler, no issues found. Checked and ensured all screws mounting dryer cabinet and back were tight. Found one heat shield with insulating material out of place. Repositioned and secured insulation. Dryer operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Springfield, MA 01119
Chris B.
Job Details: 10/26/2023
Replaced part and unit running normal. Mentioned to the customer to keep an eye on the cooling for the next few days. ; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Walpole, MA 02081
Aimee Z.
Job Details: 10/26/2023
"Other company there and never came backChecked error codes found a F2 e1 did key pad test all working F5e1 door switch , latch is sloppyAlso needs a heater broken Seen drips from drain hose; ordrng 1 W10703867 (Heater element) and 1 WPW10545278 (Drain) and 1 8269144A (Drain hose) and 1 WPW10653840 (Latch)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Bristol, CT 06010
Ruben C.
Job Details: 10/26/2023
Checked unit ran diagnostics no error cods in memory could not duplicate any abnormal sound put 4 towels in for a load no abnormal sound if issues continues have advised cust to take video with audio
We serviced a
SAMSUNG DRYER
Model DVE45T6000/A3
Near Bristol, CT 06010
Ruben C.
Job Details: 10/26/2023
Replaced thermistor and encoder tested operation normal ran cycle normal heating normally
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Prospect, CT 06712
Jimmy R.
Job Details: 10/26/2023
"Ran washer and found tub full of water and unit locked tried running a drain and water would just trickle out if drain hose, checked drain screen and found clear lowered drain hose so unit would syphon out rest of water. Checked drain pump and found impeller bad not allowing water to pump out, replaced drain pump assembly and ran unit threw a wash and spin, all operations are now working to proper specs ; used 1 W11458345 (DRAIN PUMP) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 10/26/2023
"Tested unit and found washer not spinning out, ran diagnostics and found no errors ran a self wash cycle and unit would not wash tub would just move back and forth never washing. Checked motor and found actuator broken not shifting and belt bad making squealing noises, replaced faulty actuator and belt recalibrated unit and machine is now washing and working to specs ; used 1 W11239857 (Belt), and 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Enfield, CT 06082
Gary V.
Job Details: 10/26/2023
"Inspected and found upper rack adjusters broken, quoted and she will call if wants repaired."
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near Foxborough, MA 02035
Aimee Z.
Job Details: 10/26/2023
"Cust had vent cleanInstalled igniter, coils, and harness Tested heat good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Avon, CT 06001
Gary V.
Job Details: 10/26/2023
"Installed new compressor and ran vacuum, no leaks detected, recharged system and cycled, frost pattern developed. Unit started cooling, Please allow 12-24 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 W11504416 COUPLER 8.5/6 NR MS 00"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bristol, CT 06010
Ruben C.
Job Details: 10/26/2023
Checked unit found harness on timer motor disconnected cuasing timer to stay in one position reinstalled harness tested normal left timer with cust; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Woodbury, CT 06798
Jimmy R.
Job Details: 10/26/2023
"Checked over unit and found dryer not heating checked voltage to terminal block and found 240v acrossed and 120 on each leg ohmed out thermistors and found white thermal cut off bad, replaced and found venting full of water due to crushed. Cleaned out venting and ran dryer, unit is now heating and operating to factory specs ; used 1 WP3392519 (Thermal fuse) from stock"
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Amherst, MA 01002
Chris B.
Job Details: 10/26/2023
Complaint that the dryer is making noises while tumbling. Found excess lint in the blower. Quoted for minor repairs. Cleared out all the lint and unit running normal. Collected for minor repairs. Found no issues afterwards.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2456GEW
Near Windsor, CT 06095
Gary V.
Job Details: 10/26/2023
"Inspected and found drain tube frozen over and clogged, cleared drain tube and ran water thru, tested fine now."
We serviced a
GE RANGE
Model JBP67W0D2WW
Near Putnam, CT 06260
Gary V.
Job Details: 10/26/2023
"Inspected and found bake element getting 240v but bake element is open, will order part and return. Balance due $265.87; ordrng 1 WB44T10010 (Bake element)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Amherst, MA 01002
Chris B.
Job Details: 10/26/2023
Complaint that the unit will start a cycle without the use of coins. Found unit wouldnt enter diagnostics mode. Call Randy in the office and we ran through disconnected all connections to the board left power on and still no response to diagnostic. Will order parts for a return visit.; ordrng 1 W11368855 (Control Board) and 1 WPW10491734 (Coin Interface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Wrentham, MA 02093
Aimee Z.
Job Details: 10/26/2023
Installed gasket and ice maker and tested complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Bristol, CT 06010
Ruben C.
Job Details: 10/26/2023
Checked unit found flap for ice is not opening trying open but getting stuck ordering seperator assy; ordrng 1 WPW10353552 (Seperator assy)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Amherst, MA 01002
Chris B.
Job Details: 10/26/2023
Complaint that the gasket on the doors are torn apart and theres rust burns on the center piece. Found all gaskets needs replacing and the mullion heater. Will order parts for a return visit. ; rqstng P&A on 1 WP12722803AP (Mullion Heater Support) and 1 W10571967 (Gasket Freezer)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/26/2023
Complaint microwave caught fire 7737650320 file number non repairable per whirlpool. Liner scored may be able to touch up and repair with paint new player and plastics whirlpool decided against any type of repair. have the customer contact Safety team and reference S/R# 7737650320 Safety number is 1(866)550-5136
We serviced a
GE REFRIGERATOR
Model GSS25WGTICC
Near Chicopee, MA 01020
Roger R.
Job Details: 10/26/2023
Installed new ice maker. ALLOW 24 HOURS FOR ICE PRODUCTION TO RETURN.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Newington, CT 06111
Chuck M.
Job Details: 10/26/2023
Customer complaint is that microwave was sparking. Inspected and found food splatter throughout microwave. Ran microwave with a cup of water multiple times and no sparking present. Checked high voltage components and all checked ok. Advised customer to clean interior of microwave.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Chicopee, MA 01020
Roger R.
Job Details: 10/26/2023
Customer declined repairs and refused to pay trip charge as they were led to believe that the repair would be more responsibly priced. Unable to collect trip charge no work done.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28278
Ryan S.
Job Details: 10/26/2023
"Customer complained unit not making ice, started masking ice again yesterday . Icemaker was full of ice and cycled. Found separator was slightly open , found ice chute separator was not closing all the way after use. Ordering new separator. Will keep icemaker for return call. Scheduled return call for 11-1 -23pm. ; ordrng 1 W11423781 (Separator chute), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Tolland, CT 06084
Jeremy B.
Job Details: 10/26/2023
Washer giving f0e7 checked slider and its fine. Found a large amount of coins under wash plate. Removed and found water valve broken at solenoid. Replaced and tested all checks ok. ; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/26/2023
Removed and replaced refrigerator door gasket. Used heat gun to mold gasket and ensure proper seal all around door.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, CT 06112
Chuck M.
Job Details: 10/26/2023
Customer complaint is that dryer is not spinning. Inspected and found motor is getting voltage but not running. Ordered motor. ; ordrng 1 W11209428 (motor-drve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mansfield, CT 06226
Amanda R.
Job Details: 10/26/2023
Wires broken at bottom of door ice maker not working quoted for freezer stainless door
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/26/2023
"Tested and attempted to run diagnostics on ice maker. Board would not enter and run tests. Customer says ice maker only works intermittently. Ordering dispenser control. Checked part availability, office will call to schedule return visit when part arrives.; ordrng 1 W11518204 (Dispenser control), dspstn on spec-tagged invntry: 1 W10873791 ICE MAKER and 1 WPW10179146 VALVE"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/26/2023
"Entered diagnostics, no stored error codes. Ran component tests and full diagnostics cycle. No issues or unusual noises found. Customer put clothes in and started cycle, washer makes squeaking sound. Inspected and found that noise is coming from area where washer is mounted to pedestal. Advised customer that this would be an installation issue and that washer is operating properly and as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Hartford, CT 06106
Chuck M.
Job Details: 10/26/2023
Replaced ice maker and advised customer to allow time for ice production. ; dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near West Hartford, CT 06117
Chuck M.
Job Details: 10/26/2023
Customer complaint is that dryer was noisy. Found rollers and idler seized and 1 roller off the shaft. Replaced repair kit and tested. Dryer checked ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Willington, CT 06279
Amanda R.
Job Details: 10/26/2023
Installed bellow tested operation normal
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Charlotte, NC 28216
Robert A.
Job Details: 10/26/2023
"Cx complaint that the oven is leaking gas. I inspected the unit to confirm the complaint. I found no error codes. The cooktop burners work fine, but the oven does not ignite at all. The ignitor glows but no flame. I checked continuity of the harness, from Th ignitor connector to the valve there is not continuity (red wire). The unit needs a new harness, Im ordering the ignitor and harness to resolve the issue.; ordrng 1 W11628776 (Main harness) and 1 W11176454 (Ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near West Hartford, CT 06117
Chuck M.
Job Details: 10/26/2023
Customer complaint is that refrigerator was not cooling. Inspected and found evaporator covered with ice. Cleared ice and attempted defrost in diagnostics. Defrost did not work. Ordered heater and control. ; ordrng 1 W11650662 (Heater) and 1 W11558182 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFC2353AF0
Near Wrentham, MA 02093
Aimee Z.
Job Details: 10/26/2023
Installed new switch to paddle cleaned paddle and replaced touch pad.Light all working and Cntrl going to sleep.Tested water stops
We serviced a
SAMSUNG WASHER
Model WA45T3200AW/A4
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/26/2023
Installing valve and cap and tested water an spin.
We serviced a
LG DRYER
Model DLE3733W
Near Southwick, MA 01077
Mike K.
Job Details: 10/26/2023
"Unit not heating open high limit thermostat.Replaced hi limit and operating thermostat.Ran cycle and heating properly.Advised to regularly clean vent.; ordrng 1 6931EL3003D (Thermostat) and 1 6931EL3001E (Thermostat), used 1 6931EL3003D, and 1 6931EL3001E from stock"
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Waterbury, CT 06705
Jimmy R.
Job Details: 10/26/2023
"Checked over unit and found oven has no display and nothing would operate, checked power and found terminal block had broke off and red power wire had come loose and stuck to cabinet causing breaker to keep tripping and no power to stove. Replaced faulty terminal block and secured power cord heated oven to 350 and burners all operations are now working to specs ; used 1 WPW10245259 (TERMINAL BLOCK) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Waterbury, CT 06710
Jimmy R.
Job Details: 10/26/2023
"Checked over washer and found when customer would set unit to a delicate cycle it would never spin clothes out it would leave them soaked when complete, checked for errors and no codes in unit let machine run threw step 12 of diagnostics and unit went threw properly. Ran a delicate cycle and noticed the spin speed was set to off leaving machine with no spin, adjusted spin speed to max and let the cycle run. Checked for spinning and machine ramped right up in the delicate cycle and completed properly, advised customer on when selecting a low spin speed the last blue led is off not low when setting it set it she needs to set it one higher for a spin to work; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Sutton, MA 01590
Angel R.
Job Details: 10/25/2023
"Ran a full rinse and spin and found absolutely no water. Fill valve is not leaking, pump ok as well, drain hose ok tub is not cracked. Will order new fill valve as customer is on well water and current one is a bit clogged also a new inner drain tube as a precaution. ; rqstng P&A on 1 W11210459 (valve) and 1 W10899966 (tub to pump hose)"
We serviced a
KENMORE WASHER
Model 110.31312020
Near Monson, MA 01057
Roger R.
Job Details: 10/25/2023
"Found unit not switching from agitate to spin. The actuator chatters when trying to change modes. Replaced with a new actuator and unit working properly now. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Newington, CT 06111
Chuck M.
Job Details: 10/25/2023
Customer complaint is that upper rack adjuster was broken. Replaced from T/S and tested. Showed customer it works. ; used 1 W10712395 (ADJUSTER) from stock