We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW11
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/28/2024
See job note; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/28/2024
See job note; O-emld tckt
We serviced a
KITCHENAID TRASH COMPACTOR
Model KTTS505EPA2
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/28/2024
See job note; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Kershaw, SC 29067
Jonathan J.
Job Details: 09/28/2024
"Complaint dryer is unresponsive. Technical Service Pointer #: W11727795 Rev A Action Required: MandatoryRelease Date: April, 2024 customer needs to pair dryer to Wi-Fi and app so dryer can update. Power dryer is working properly with no issues drying with and heating."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Kershaw, SC 29067
Jonathan J.
Job Details: 09/28/2024
"Complaint washing machine will not spin out laundry, laundry, still soaking wet at the end of the cycle. I found only one error code and I cleared it F0e5 out of balance load detected. I found the spines of the hub were completely stripped out. I replaced hub with new style hub found bottom of tub under wash plate was completely jammed full of coins could not remove. Made sure none of the coins were touching wash plate. No additional issues found with a suspension rods control wash plate or gear case at this time all operations are normal, as of now, I performed a control board calibration process as well before departure. ; used 1 W10324651 (HUB) from stock"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS05
Near Lancaster, SC 29720
Jonathan J.
Job Details: 09/28/2024
"Complaint neither of the upper or the lower oven are functional. All there is a glowing red orange color when ovens or broil elements are operating. I found gas valve has failed. Unit will need a valve assembly regulator assembly to fix and ordering all three igniters as well as they are all slightly below threshold. control also displaying f1e0 error code communications error will need extra time as valve is seized. ; ordrng 1 WPW10324738 (Ignitor) and 2 12400035 (Ignitor)s and 1 WPW10546238 (Valve) and 1 W10878844 (Control), dspstn on spec-tagged invntry: 1 12400035 IGNITOR FLAT"
We serviced a
MAYTAG REFRIGERATOR
Model MZF34X18FW04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 09/28/2024
Unit is not cooling. I found reason for unit not cooling properly is evaporator core completely frozen. I found reason for evaporator core being frozen was due to the drain to being completely clogged up as well unit unable to drain flash freezing perpetuating defrost cycle. I verified unit is producing a full frost pattern and no compressor issues found if customer continues to have any more problems. Advise customerto call back for service also found defrost sensor was not attached at all. I attached defrost sensor properly to suction line going back to compressor. No further issues found defrost sensor did test proper fan is working properly. Defrost heater also tested properly if any more issues occur with defrost suspect control board issue.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS6
Near Lancaster, SC 29720
Jonathan J.
Job Details: 09/28/2024
Complaint oven keeps clicking randomly had to unplug unit no gas smell though. I found spark module has failed in ordering spark module and main control to fix.. Office to call customer when parts come in; ordrng 1 W11620559 (Control) and 1 W11162730 (Spark module)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Monroe, NC 28112
Jonathan J.
Job Details: 09/28/2024
Complaint door not closing properly on the oven tried using oven and it damaged cabinetry. And super heated granite countertop. I found door was not properly installed left hinge was not installed into receiver causing door to stick open.. Removed hinge from receiver and reinstalled door properly. No further issues found with range today.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Monroe, NC 28110
Jonathan J.
Job Details: 09/28/2024
Condensation forming on freezer door top of gasket leaking into flooring. Unit will need gasket material to mitigate condensation on Molly on strip separating freezer from fresh food section. Office to call customer when parts come in.; ordrng 2 W11159728 (Gasket)s
We serviced a
LG WASHER
Model WT7000DW/01
Near Monroe, NC 28110
Jonathan J.
Job Details: 09/28/2024
"Complaint burning smell. I found odor is a detergent based odor not a wiring based odor. Advise customer to use tub clean to help reduce odors and cut back to 2 tablespoons of detergent per manufactures requirements. No additional issues found with washing machine at this time, inspected motor, actuator shifter, slider, all electrical wiring, and components."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Lincolnton, NC 28092
Ryan S.
Job Details: 09/28/2024
"Customer complaint drum not spinning, found broken belt place belt and dryer pulley from dryer repair kit. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Denver, NC 28037
Ryan S.
Job Details: 09/28/2024
"Customer complain, products in red freezer and to warm. Found damper not operating properly. ordering damper. Also found freezer drain line clogged. Cleared clog. Inform customer office will call when part comes in. ; ordrng 1 W11236851 (Diffuser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Fort Mill, SC 29708
Mitch H.
Job Details: 09/28/2024
"Checked and confirmed F8E4 error. Removed kick plate and drip pan. Found water in pan causing float switch to activate. Cleaned and dried pan. Ran diagnostics, no other errors. Attempted to start unit in Normal cycle. No water going into dishwasher but pump/motor started. Cancelled cycle, entered diagnostics, started diagnostics cycle. Valve activated and filled properly but motor didnt start. Need to order control and harness. Model number and parts list do not come up on Service Matters or parts suppliers. Models with last digits of 0 and 1 do come up and both use different controls. Need to know which control is correct.; saved tckt"
We serviced a
KITCHENAID M/W OTR
Model KOCE500ESS22
Near Monroe, NC 28110
Jonathan J.
Job Details: 09/27/2024
"338,372,335,388, 349,366,348,366 complaint oven is not keeping temperature. I found custom thermometer was inaccurate that she was using and customer would press cancel and recycle temperatures on oven. Cannot do that with this model as it will not display accurate temperatures. I found no issues with microwave other than customer needs to close door firm. All operations after calibrating oven are now working properly. oven was calibrated 20? hot. I lowered it by 10. Oven can only be calibrated in increments of 10."
We serviced a
LG WASHER
Model WM9000HVA
Near East Longmeadow, MA 01028
Chris B.
Job Details: 09/27/2024
Replaced drain pump and ran a few cycles and washer draining; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
LG RESIDENTIAL REFR
Model LRSDS2706S/01
Near East Windsor, CT 06016
Gary V.
Job Details: 09/27/2024
"Installed ice maker, unit has no way of cycling to test for water fill, please allow 24-48 hours for ice production."
We serviced a
KENMORE DISHWAHER
Model 665.13229N412
Near Hampden, MA 01036
Chris B.
Job Details: 09/27/2024
Complaint that the dishwasher is not cycling correctly. Found bad sump pump. Quoted for parts and labor. Customer has been having issues with the well water and prefers not to fix the unit due to expenses and age of the unit. Collected trip fee.; dspstn on spec-tagged invntry: 1 WPW10348269 DRAIN PUMP
We serviced a
SPEED QUEEN WASHER
Model awn432sp113tw04
Near Wilbraham, MA 01095
Chris B.
Job Details: 09/27/2024
Replaced belt and unit running normal. 1yr warranty on parts and labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Ludlow, MA 01056
Chris B.
Job Details: 09/27/2024
Complaint that the freezer side many times it stops cooling for many hours then starts right up and theres ice buildup on all the internal walls. Heating Element is working fine but running for longer times and wont shut down in a timely manner. Will order parts for a return visit.; ordrng 1 WPW10317076 (Control Board)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01002
Chris B.
Job Details: 09/27/2024
Complaint that the dryer was not starting any cycle. Did a hard reset on control and diagnostic cycle. All working normal. All sensors and heating properly.
We serviced a
LG WASHER
Model WM4000HBA
Near Pelham, MA 01002
Chris B.
Job Details: 09/27/2024
Complaint that the washer is still giving the ie error code. Found bad inlet valve. Customer received the valve from their insurance company and charge them for installation. Mentioned to the customer that their will be no warranty for the part nor for the labor due to its not a part from Advantage and customer was ok with it and they just wanted the washer running. ***No Warranty on parts & the Labor***.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Naugatuck, CT 06770
Chuck M.
Job Details: 09/27/2024
Customer complaint is that refrigerator was leaking water. Inspected and found water supply line is punctured. Customer mentioned freezer is not cooling properly. Inspected and found ice ball on top right corner of evaporator. Found compressor and condenser very hot. Compressor was previously replaced. Ordered compressor and extra Time Slots. ; ordrng 1 W11578205 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process Tube) and 2 ExtraTimeSlot (Extra Time Slots)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Waterbury, CT 06704
Chuck M.
Job Details: 09/27/2024
Customer complaint is that refrigerator is leaking. Inspected and found ice maker fill tube disconnected. Took pic. Ordered ice maker fill tube. ; ordrng 1 W11677731 (Ice Maker Fill Tube)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Marshville, NC 28103
Jonathan J.
Job Details: 09/27/2024
Complaint unit leaks during a steam cycle. Door gasket also falling off on the bottom of the door I found gasket was never properly glued on the bottom of the door glued door gasket with high temp. Adhesive advised customer to make sure theyre loading dryer at least half full during the steam cycle if not.Fuller ; used 1 WPY055980 (HI TEMP ADHESIVE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 09/27/2024
"Complaint latch, broken washer will not start will not do anything. I replace latch assembly tested operations. Everything is working properly as of right now.; used 1 W11513248 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Coventry, CT 06238
Amanda R.
Job Details: 09/27/2024
The ice box had the updated fan in rear adapter the ff evaporator drain was clogged with ice build up cleared drain leveled unit cleaned condenser coils left kit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Fort Mill, SC 29707
Mitch H.
Job Details: 09/27/2024
Checked and tested. Found bin empty. Ice maker would not cycle. Ordering ice maker. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11692161 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ05
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/27/2024
"Confirmed condensation issue inside RC compartment. Checked and found door gaskets not sealing correctly and doors not properly lined up. Adjusteddorrs and ensured gaskets are sealing correctly. Ran diagnostics, confirmed mullion heater and moisture control were both on."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/27/2024
"Checked and found wash basket dropping too far down on gear case shaft causing vibration. Removed agitator and basket. Inspected all parts. No issues found with gear case. Requesting P&A for wash basket, washer, and nut. Advised customer that basket would ship directly to her and that she would need to inspect for damage and call to schedule.; rqstng P&A on 1 W11178227 (Basket) and 1 W11551646 (Nut) and 1 W11553312 (Washer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Manchester, CT 06040
Amanda R.
Job Details: 09/27/2024
Replaced evaporator fan motor set temps at recommended Ff section needs to get to temp before putting food in it
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW1
Near Manchester, CT 06040
Amanda R.
Job Details: 09/27/2024
F9e1 long drain not draining manually removed water wire harness bad replaced tested draining normally ; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Manchester, CT 06040
Amanda R.
Job Details: 09/27/2024
Replaced the motor and blower wheel tested sounds normal
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near East Hartford, CT 06118
Amanda R.
Job Details: 09/27/2024
Complaint in the middle of a cycle the leds would dimly continually strobe from left to right replaced both controls tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrv986fdem01
Near Cromwell, CT 06416
Jeremy B.
Job Details: 09/27/2024
Installed new harness and set to recommended temps. Please allow 24hrs for temps to stabilize.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Southington, CT 06489
Jeremy B.
Job Details: 09/27/2024
Right rear burner not lighting. The stem in valve is seized and wont turn. Needs new right rear valve. Im ; ordrng 1 W10844471 (Valve)
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Southington, CT 06489
Jeremy B.
Job Details: 09/27/2024
"Customers complaint is washer vibrating. Found washer very wobbly and not level, found rotor bolt loose. Tightened and leveled then ran self test and calibration on control all checks ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Windsor, CT 06095
Gary V.
Job Details: 09/27/2024
"Inspected and found broken wash pump and rep,a ed with new wash pump, cycled and tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Windsor, CT 06095
Gary V.
Job Details: 09/27/2024
Inspected and found communication faults for main acu and ui panel. Quoted and they will call if wants repaired.; dspstn on spec-tagged invntry: 1 W10812423 CNTRL-ELEC
We serviced a
GE REFRIGERATOR
Model TBX25PAXBRAA
Near Windsor, CT 06095
Gary V.
Job Details: 09/27/2024
"Inspected and found ice maker broken, quoted and they will call if wants repaired."
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near West Hartford, CT 06117
Gary V.
Job Details: 09/27/2024
"Installed new inlet valves and noise and water hammer is no longer happening, tested fine.; dspstn on spec-tagged invntry: 1 W11688994 VALVE (HOT)"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950U
Near Southwick, MA 01077
Mike K.
Job Details: 09/27/2024
"Complaint of not cleaning well. Has cleaned filter and basically washing dishes by hand before running through dishwasher. Mid spray arm had some obstruction, cleared what was seen. Ran cycle and not getting spray arm movement, moved height of middle rack, but same. lower is a moving power bar instead of spray arm. Moved to center of unit and had moved itself back to him position while running. Found mesh filter was clogged, cleaned and ran again. Still no spray arm movement, removed and it comes apart so was able to clean it thoroughly, more debris was clogged inside. Tested again and now getting spray arm movement. Cleared top spray arm as well. Returned mid shelf to starting height and verified movement.Cs to monitor, definitely did not have water movement on arrival and is moving now."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFN2853AF0
Near West Hartford, CT 06107
Gary V.
Job Details: 09/27/2024
"Installed ice maker and cycled with water, please allow 24-48 hours for ice production."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near East Hartford, CT 06118
Amanda R.
Job Details: 09/27/2024
Ice maker on and off switch broken replaced ice maker fill tube not frozen temps set at recommended ice maker did its twist of the tray when turned on
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Gastonia, NC 28056
Ryan S.
Job Details: 09/27/2024
"Customer complained unit making loud noise, not closing and opening, causing food to freeze. Ordering diffuser fan in freezer. Leaving high pressure valve for return call . Schedule return call for Friday am . ; ordrng 1 W11380595 (Diffuser) and 1 WP2315549 (Fan), dspstn on spec-tagged invntry: 1 W10786952 VALVE/HI PRESSURE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Monroe, NC 28110
Jonathan J.
Job Details: 09/27/2024
"Test 13 heater getting extra hot is 239? P8 on control evap sensor pink pink 1036 and rising 1249 when tech line answered previously replaced sensor installed . Per tech line organize harness on evap making extra sure heater or any other harness is not touching defrost sensor replace defrost sensor and tape with aluminum tape for best thermal conductivity. If customer calls back for same issue per tech line customer to call customer resolution hotline, as he cannot think of anything else to replace. Sr#7739573808. ; used 1 W10902214 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 09/27/2024
Complaint washer will not work lights never come on making grinding noise all the time leaking water when it drains I replaced drain pump hole in housing also found customer drain in wall is backing up contributed to leak. I let control time. as it was in its own self diagnostics mode with drain pump running nonstop as well I performed control calibration and tested control. No issues found.; ordrng 1 W11608056 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Monroe, NC 28110
Jonathan J.
Job Details: 09/27/2024
Replace previously ordered parts tested operations no further issues found oven is working perfectly fine now so is cooktop.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 09/27/2024
Place parts primary cause of squeal was due to a dry lipping no additional issues found everything working fine; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 09/27/2024
I replaced condenser fan blade could not test as customer did not have power no additional issues reported by customer prior to power outage
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 09/27/2024
Complaint dryer time jumps around no sound from ui ; ordrng 1 WPW10298258 (Sensor) and 1 W11413566 (Control)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Lancaster, SC 29720
Jonathan J.
Job Details: 09/27/2024
"Coolant dryer keeps shutting itself off motor stops running but time keeps counting down. I found motor overheating is the cost of customer complaint. suspect, no error codes and diagnostics history. Unit has been updated to the newest software version and paired to Wi-Fi. will need to break blower wheel apart to remove motor. Will need extra time for repair.; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor) and 1 W11525996 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Westfield, MA 01085
Mike K.
Job Details: 09/27/2024
"Unit unit is under 1yr wp warranty per service bench. Water in unit on arrival. Cs had switched from a double sink to a single as well, but using same disposal. Mustve been set up different as the knockout was still in disposal. Removed and unit drained fine. Covered by single customer instruct for cs."
We serviced a
MAYTAG WASHEER
Model MHW6630HW0
Near Chicopee, MA 01020
Mike K.
Job Details: 09/27/2024
"Complaint of intermittently leaking. An diagnostic cycle and no leaking found, boot making good seal with no tears. Pulled of boot from front to look inside. Water stains rust in left front, looks to be coming from dispenser. Dispenser had water standing in n front frame, likely source of stains found. Root cause labor pressure is to be Botox soap in softener area of dispenser, undesolved build up causing water to splash. Cleaned dispenser and advised that area is for softener only and suggested liquid soaps.No charge for visit as BK said no charge for trip and all I did was clean dispenser."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Holyoke, MA 01040
Mike K.
Job Details: 09/27/2024
"Unit is under 1yr wp warranty per service bench. Unit stopped mid cycle and has water in it, will not start.Broken wire harness to drain pump, repaired wire and unit drained fine.Replaced wire harness and ran diagnostic cycle fine. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC , used 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/27/2024
"Removed and replaced ice maker. Reassembled, ran test 56, no error codes, ran test 57, ice maker cycled and returned to home position correctly. Ran valve test 45, valve activated and filled properly. All checked good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near East Hartford, CT 06108
Amanda R.
Job Details: 09/27/2024
Replaced evaporator fan motor it turned on operation normal allow temp to reach recommended before putting food inside unit
We serviced a
KITCHENAID FREEZER
Model KRMF536RPS00
Near South Windsor, CT 06074
Amanda R.
Job Details: 09/27/2024
Complaint that there has been condensation on top of freezer gasket and clumps of ice in drawers adjusted freezer door so the top of gasket would grab more of the cabinet when dispensing water randomly more water will leak out of tube when moving cup away lowered levelers to raise front of unit slightly temps set at recommended
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ2
Near South Windsor, CT 06074
Amanda R.
Job Details: 09/27/2024
F8e4 error code water in drip tray cleaned tray reset the control went over cleaning filter more often and running an empty clean cycle on unit once a month
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near South Windsor, CT 06074
Amanda R.
Job Details: 09/27/2024
Cleared ff evaporator drain of ice complaint that all doors will be closed but red icon for door open is on on the user interface and all leds are off in each section checked door switch in diagnostic it goes from 02 to 01 when opening and closing door ; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Plainville, CT 06062
Jeremy B.
Job Details: 09/27/2024
Started installing the harness then noticed heavy mice activity. They completely chewed through the drain hose. Finished installing harness could not test. Explained to customer that mice damage voids warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near New Britain, CT 06053
Jeremy B.
Job Details: 09/27/2024
Installed new defrost heater. Please allow 24hrs for temps to stabilize.
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW1
Near New Britain, CT 06053
Jeremy B.
Job Details: 09/27/2024
Washer not draining or spinning. Ran diagnostics found F9E1 and F1E1. Wire broken in harness. Will order new control and harness. ; ordrng 1 W11643701 (Harness) and 1 W11627413 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Newington, CT 06111
Jeremy B.
Job Details: 09/27/2024
Dishwasher leaking at bottom of the door. Found hot water at 135 recommend lowering to 120 dishwasher not level and leaning fwd adjusted so its now leaning slightly back.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cheshire, CT 06410
Chuck M.
Job Details: 09/27/2024
Customer complaint is that dryer was not heating. Inspected and found high limit thermostat shorted. Replaced and tested. Dryer is heating properly. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFES5030RZ0E
Near West Hartford, CT 06110
Jeremy B.
Job Details: 09/27/2024
"Cooktop has damage on the bottom side of glass not the top where pans sit. Took pictures and verified within 30 days. ; ordrng 1 W11730433 (Cooktop) and 1 W11730339 (Trim), O-SMS tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Manchester, CT 06040
Jeremy B.
Job Details: 09/27/2024
Food still freezing in fresh food section and making a gurgling sound. The gurgling sound is the Freon flowing through evaporator. Replaced filter drier then pulled vacuum then recharged. Its no longer making the loud gurgling noise. Set to recommended temps. Please allow 24hrs for temps to stabilize.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Avon, CT 06001
Gary V.
Job Details: 09/27/2024
"Installed new wash arm and insulation, cycled and did not detect any leaking. All functions test normal."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Cheshire, CT 06410
Chuck M.
Job Details: 09/27/2024
Replaced wash motor and tested. Dishwasher is working properly.
We serviced a
WHIRLPOOL TRASH COMPACTOR
Model GC900QPPQ6
Near Meriden, CT 06450
Chuck M.
Job Details: 09/27/2024
"Customer complaint is that trash compactor intermittently continue running after it crushes and return. Ran compactor multiple times and it worked correctly. Noticed a flash at start button and then compactor kept running until stop button was pressed. Called techline and reported findings. Techline agreed that the start button is commonly the issue under the diagnosis. SR# 7740001791. ; rqstng P&A on 1 W10813586 (switch-off) and 1 W11050447 (insert), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Waterbury, CT 06708
Chuck M.
Job Details: 09/27/2024
Replaced control and tested. Washer is washing and draining properly.
We serviced a
WHIRLPOOL RANGE
Model WFES3330RS0
Near Wolcott, CT 06716
Chuck M.
Job Details: 09/27/2024
Customer complaint is that control panel was damaged. Confirmed and took pics. Replaced control panel.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM05
Near Wolcott, CT 06716
Chuck M.
Job Details: 09/27/2024
Customer complaint is that FF door is difficult to open. Explained to customer that it is by design. Customer also concerned about compressor and damper noise which is also normal. Refrigerator checked ok.
We serviced a
KENMORE REFRIGERATOR
Model ="795.78403804"
Near Windsor Locks, CT 06096
Gary V.
Job Details: 09/27/2024
"Concern is freezing in ff. Inspected and found main acu has reset button and tried resetting for reboot and has stuck run relay on board, also needs ff temp sensor, quoted and they will call"
We serviced a
WHIRLPOOL FREEZER
Model WRB322DMBW05
Near East Granby, CT 06026
Gary V.
Job Details: 09/27/2024
"Concern noise. Inspected and found ice maker was turned on, without any water supply and customer was unaware, turned ice maker off until plumber installs water feed, all other functions test normal."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Amherst, MA 01002
Chris B.
Job Details: 09/27/2024
Complaint that the dishwasher leaked again and left a small to medium size puddle. After verifying while running a diagnostic cycle no leaks detected but when running a quick cycle found leaking from the heater element nut. Replaced part and unit running normal. No leaks detected.; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
MAYTAG WASHER TOP LOAD
Model MVM7232HC1
Near Westfield, MA 01085
Mike K.
Job Details: 09/27/2024
"Error history, F7e9, f7e8, f6e3. Ran diagnostic cycle. Wont spin , just hums, basket spins freely. Found stator disconnected from rotor, bolt looked fine and with loc tite on it, possible was just never in fully and had backed its way out. reattached and ran diagnostic cycle fine. Cs to monitor. Also leveled unit for more steady operation"
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Westfield, MA 01085
Mike K.
Job Details: 09/27/2024
"Loud noise when tumbling, found bad support roller, other supports/pulley worn. Quoted for dryer kit/labor. Accepted. Replaced supports/pulley/belt, vacuumed out unit and unit running smooth.; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Holland, MA 01521
Chris B.
Job Details: 09/26/2024
Complaint that the washer is not doing any cycles. Found error code F7E1 tachometer missing. Replaced actuator and washer running normal. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near West Brookfield, MA 01585
Chris B.
Job Details: 09/26/2024
Complaint that the dishwasher is not responding on the touch panel. Found bad touch control panel. Will order parts for approval.; rqstng P&A on 1 W11622500 (Console) and 1 W11690158 (Harness Wire)
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW7230HC1
Near Belchertown, MA 01007
Chris B.
Job Details: 09/26/2024
Complaint that the lid is not holding to the frame. Found bad lid glass has detached from the frame. Replaced part and washroom working normal. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01002
Chris B.
Job Details: 09/26/2024
Complaint that the dryer would not finish a cycle. Found sensors needed cleaning. Ran a normal cycle and didnt go to cool down. Did diagnostic test and all working normal on the sensors after cleaning and doing a hard reset. Found continuity from strips to the board. All working good now. Unit still under warranty til 12/21/24.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01002
Chris B.
Job Details: 09/26/2024
Complaint that the dryer is shutting off too soon but time dry works well. Cleaned out strips and tested to the board and all tested good. Ran diagnostic test and all working fine. Sensor strip is working properly. Unit still under warranty til 12/21/24.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near Hadley, MA 01035
Chris B.
Job Details: 09/26/2024
Complaint that the door switch is broken. Found bad light switch. Replaced part and unit working normal.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Heath Springs, SC 29058
Jonathan J.
Job Details: 09/26/2024
"Complaint auteur bolt seized actively leaking when I tilted it back, pouring water and oil out the bottom of gearcase. Unit will need everything on the lower end. Will also need a main control board to fix. To wash plate into pieces to access. Spanner nut and hammer everything down the center of the tub. Will need extra time to complete repair. Water inlet valve lid latch assembly, and touchscreen are all functional as of right now. Office to call customer when all parts come in. ; ordrng 1 W11400681 (Control) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 6 W11027980 (Screw)s and 1 W10915700 (Stator) and 1 W11393685 (Gearcase) and 1 W10909670 (Spanner nut) and 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Wethersfield, CT 06109
Mike K.
Job Details: 09/26/2024
"Getting condensation on mullion strip, advised where to turn on humidity control, it was off on arrival.Also complaining of a noise when running. Damper on s a bit noisy. Replaced damper and running smoother.; used 1 WPW10594329 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Cornelius, NC 28031
Jenn F.
Job Details: 09/26/2024
Complaint ice collecting on bottom of freezer and leaking onto the floor. Drain tube clogged with debris. Cleared drain. Tested ok.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Cornelius, NC 28031
Jenn F.
Job Details: 09/26/2024
"Complaint top of dryer gets very hot. Venting was just cleaned out last week. Long vent line to the outside. Requirement for this dryer about 17 feet for ideal operations. No error codes found, no air message. Passed air flow test. 152 degree heat limit. Sr#7739992406 unit working as designed. Tested ok."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near East Hartford, CT 06118
Jeremy B.
Job Details: 09/26/2024
Washer giving F9E1(long drain) found coin catch clogged. Cleaned and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
SAMSUNG DRYER
Model DVE50R5200W
Near East Hartford, CT 06118
Jeremy B.
Job Details: 09/26/2024
Customers complaint is dryer will count down then stay at 1 min and display says cooling down. Found vent restricted causing machine to not properly cool down and cause machine to run. Customer must clean vent.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 09/26/2024
"Tested washer in drain and spin, and also in quick wash cycles. No unusual noises. Entered diagnostics, no stored error codes. Ran automatic test cycle, completed properly with no issues. Removed rotor, inspected gear case, and slider, all good. Unable to duplicate complaint. Washer operating as designed. Advised customer that if issue returns to note where in cycle it is happening and to take video."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Coventry, CT 06238
Amanda R.
Job Details: 09/26/2024
"S17304 heater element needed to be updated to new version replaced sump assembly tested running normally ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP , used 1 W11537778 (HEATER W/NUTS) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Lincolnton, NC 28092
Ryan S.
Job Details: 09/26/2024
"Customers complained of bad chemical? Like smell when using oven. Says shes ran bake a broil to get elements hot to get rid of initial smell. Checked all wiring in back, no melted wires. Checked insulation under unit, nothing in insulation. Ran bake 350? no signs of smoke or anything burning off. Customer said she barely smelled it this time informed customer it was probably just element burn off. Should stop completely after a few more uses.called safety to report sr#7739964962"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ11
Near Lincolnton, NC 28092
Ryan S.
Job Details: 09/26/2024
Return to install two gaskets on refrigerator freezer door. Installed two gaskets per appliance fix live video recommendations.. verified proper seal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lincolnton, NC 28092
Ryan S.
Job Details: 09/26/2024
Customer complaining icemaker not working found error code E5 on icemaker and icemaker field test icemaker did not fill with water. pulled water line off of valve . ran icemaker field test. water came out of valve . found line to icemaker frozen over ordering heater for icemaker. Fill line and icemaker Schedule return call for Wednesday a.m.; ordrng 1 W11087201 (Heater) and 1 W11658802 (Icemaker)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW8000DW2
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 09/26/2024
Installed new lid and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 09/26/2024
Installed new basket and suspension. Tested and washer working as designed. Explained that the load must be a balanced load. Also explained that if we come back out and find nothing wrong then a service call of $129 will be charged.
We serviced a
MAYTAG WASHER
Model WTW5057LW0
Near Stanley, NC 28164
Ryan S.
Job Details: 09/26/2024
"Customer complained unit making noise, found belt damaged from car toy being stuck in belt cover. Quoted 298.52. Customer didnt want to repair unit. Collected trip fee."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Dallas, NC 28034
Ryan S.
Job Details: 09/26/2024
Customer complained unit not washing.ran unit found sump not energizing.replaced sump from ts. Unit sump now working. Ran service mode to clear any error codes. Verified proper operation. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belmont, NC 28012
Ryan S.
Job Details: 09/26/2024
"Returned to install parts ordered, installed new compressor and evap as inverter. . pulled vacuum 20min steady. Charged 56g r600. Verified proper frost pattern. Left evap fan w customer."