Service History 72 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRQA59CNKZ

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 06/12/2025

Complaint that the fresh food section light is not working. Found bad Led module. Replaced module and trim and unit working properly.

We serviced a

SAMSUNG DRYER

Model DVE45T3200W/A3

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 06/12/2025

Complaint that the dryer is not drying not starting. Found belt came off due to heavy lint buildup. Removed all debris and adjusted belt and unit working normal. Ran the unit for 15min and all is fine. No issues found with the performance of the dryer.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRS315SDHZ08

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 06/12/2025

"Checked over fridge and found unit cold but not freezing items, checked frost pattern and found lower part of evaporator frosted up but not top half this is causing poor cooling. Removed Freon charge and blew unit out with 250 psi of nitrogen recharged system and monitored pressures/ frost pattern. Unit pressures now reading normal frost pattern fully frosted and operating to specs"

We serviced a

WHIRLPOOL WASHER FL

Model WFW75HEFW0

Near Southington, Connecticut 06489

Andre

Job Details: 06/12/2025

Ck unit upon arrival found unit has no model no serial tagged. Model serial tagged is faded. While there run full diagnostic on unit and unit full wash and spin and drains all the water. Customer did stated that unit had magically started to work and she was able to wash. No failure at this time I also did inform customer any further issue warranty would need to Authorize repair due to unrecognizable model serial tagged. Unit working and draining good as of today

We serviced a

MAYTAG WASHER TL

Model MVWC565FW1

Near Suffield, Connecticut 06078

Mike K.

Job Details: 06/12/2025

"Unit not running , not powering on. Found 120vac to control, no ready light and not functioning. Quoted for control/labor. Denied. Collected for service call. Also had an old Maytag washer/dryer set that she had some questions on parts costs. Washer parts were nla and dryer parts are available. Quoted for diagnosing, but neither likely to be repaired so denied."

We serviced a

WHIRLPOOL M/W OTR

Model WMMS3130RS01

Near Windsor Locks, Connecticut 06096

Mike K.

Job Details: 06/12/2025

"Unit is under 1yr wp warranty per service bench. Unit not on, wont run. Found no voltage at outlet. Found breaker tripped, reset and unit is working properly. Heated cup of water 3 times with no issue"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4850HW3

Near Granby, Connecticut 06035

Mike K.

Job Details: 06/12/2025

"Replaced control, new part was correct part number, but housing was incorrect as original was held by tabs , new by screws, board looks the be the same, swapped housings and working fine. Ran diagnostic cycle fine. Recalibrated. Cs to monitor."

We serviced a

MAYTAG WASHER FL

Model MHW5630HW0

Near Waterbury, Connecticut 06705

Andre

Job Details: 06/12/2025

Ck unit with help from customer lift basket/Tub to install spring swap out shocks with pressure hose and bellow and ran unit and drain and unit operating to manufacturers specs

We serviced a

MAYTAG WASHER TL

Model MVWB835DC4

Near Palmer, Massachusetts 01069

Chris B.

Job Details: 06/12/2025

Complaint that the washer would not turn on. Found bad control board. Quoted for parts and labor. Customer will contact manufacturer to verify why the control board has failed so soon. Customer not happy with this issue. Collected trip fee.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Union, Connecticut 06076

Mike K.

Job Details: 06/12/2025

"Unit is under authorization J1EB371DPL1. Has had numerous issues since purchase, looks like our first time out. Unit has been getting f8e-4, water down in tray, unit slightly tipped forward. Adjusted front feet to have unit slightly tipped back, cleared tray and showed cs where it was. Explained possible dish placement or soap image can cause overflow. Ran diagnostic cycle and completed fine. Drain motor is working but a little rough sounding.Only other error in history was a f9e2. Removed pump and signs something scraped, but not in the rear this times , when running empty could hear pump falter, changing sounds to almost just a hum at times. Per office notes attempted to contact tech line to document, no answer after 30 minutes, ended call.Replaced drain pump and running smoother with no variance like old pump.Cs to monitor"

We serviced a

WHIRLPOOL DRYER

Model WGD4850BW0

Near East Longmeadow, Massachusetts 01028

Mike K.

Job Details: 06/12/2025

"tumbling but not heating, decent airflow in vent. Found open thermal fuse, quoted for fuse/labor. Replaced and unit heating, verified unit cycling; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near East Longmeadow, Massachusetts 01028

Mike K.

Job Details: 06/12/2025

"Unit is under 1yr wp warranty per service bench.. just purchased and installed, fails 6 minutes into cycle, not draining. Drain pump not running , cannot hear running. Verified 120vac to pump, tried again and can hear pump running, though not draining. Found a plug was in the disposal attachment line, removed and unit operating fine"

We serviced a

MAYTAG WASHER TL

Model MVW5430MW2

Near Longmeadow, Massachusetts 01106

Mike K.

Job Details: 06/12/2025

"Unit is under 1yr wp warranty per service bench. Complaint of unit tripping intermittently breaker, goes through a gfi outlet, but is tripping breaker. Believes it is during spin cycles. No errors in history.Ran quick wash cycle through fill and agitate, ran fine. Ran drain and spin cycle, ran full cycle. Peak draw of almost 8 amps with an empty basket. Completed fine.Unit is on a 20a newer breaker and an electrician was out pronouncing electric good and says it is only outlet on that breaker. Cs says they also tried on another outlet and it also tripped there and that is also a 20A breaker. No signs of damaged wires on lower unit. Called techline. Documented findings. No direction given transferred to safety who documented it there as well.SR# 7741766025. Safety had a different case #SR# 7741750394."

We serviced a

SAMSUNG REFRIGERATOR SXS

Model RS25H5111BC/AA

Near Enfield, Connecticut 06082

Mike K.

Job Details: 06/12/2025

"Unit not cooling yet n ff, fr is ok. Evap panel assy shows as nla, fan is what is not working, but shows out of stock, after hours. Saved quote and cs to call office to see if part can be found and price. Saved estimate and collected for service call. Cs was advised if part is located and repair done, to turn off unit day before as need it thawed to get the evap panel off. Did come off today and the rf evap has a full frost pattern. Collected service call"

We serviced a

WHIRLPOOL COOKTOP

Model WFES3030RS0

Near Springfield, Massachusetts 01104

Gary V.

Job Details: 06/11/2025

"Inspected and found cooktop seal deformed and needs new top assy, will order and return.; ordrng 1 W11719704 (Cooktop)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 06/11/2025

Customer complaint unit will not stop draining upon arrival. Confirm complaint went to install pre-ID control board found wrong control board in correctly numbered part box. Part in box was for alternate mounting in control ordering new control board and form. Customer office will call when part comes in.; ordrng 1 W11608056 (Control board)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS7

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 06/11/2025

Customer was owner. Said builder had called about convection not working. Ran convection bake 325? unit invited and preheated. Ran regular bake. Unit preheated. Checked broil and also all surface burners. Verified proper operation. Informed customer unit working as designed. Left pre id part w customer:

We serviced a

KITCHENAID M/W OTR

Model KOCE500ESS22

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 06/11/2025

"Replaced inverter and magnetron and tested with glass of water, heated fine with no errors. For techs future reference if you need to get to magnetron unit needs to come fully out and top panels taken off, also need to remove right side panel and take off screws to back side of inner right panel, this will allow enough space to get to magnetron screws"

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Hartford, Connecticut 06106

Mike K.

Job Details: 06/11/2025

"Spoke with Nicole at office, doing call under RAC warranty. Replaced mcu, acu, connections secure at terminal. Ran unit 10 minutes and n timed dry and tumbling/cycling properly"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS321SDHZ08

Near Hartford, Connecticut 06112

Mike K.

Job Details: 06/11/2025

"Replaced damper assy, verified damper operation and good airflow, moved a big bin more to front of top shelf to not block air flow."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 06/11/2025

"Ran unit and found washer would fill then go to the wash cycle washing clothing the first cycle once running a second cycle it would got to wash and then shut off and drain water never completing a wash cycle. Ran diagnostics and found no errors ran a diagnostics cycle unit went threw normally but when shifting actuator sounded like it was grinding. Replaced actuator and ran unit again finding same issue shutting off. Unit will need new cntrl,motor,harness advised would call when in due to out of stock ; ordrng 1 W11608056 (Cntrl) and 1 W11665968 (Harness) and 1 W11686050 (Motor), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF3236RZ00

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 06/11/2025

"Checked over unit and found fridge section cold freezer section Cold but not freezing, checked frost pattern and found only frosted on top half of evaporator rest of it wet. Checked unit for leaks and found oil dripping f condenser causing unit to not cool, bubble tested and condenser had a pin hole in it also drier leaking from crimp. Unit will need new compressor kit due to most oil missing, drier,condenser,couplers and r600 bottle ; ordrng 1 W11644420 (Condenser) and 1 W11506623 (Coupler) and 1 W11109499 (Drier) and 1 W11547313 (Compressor) and 1 W11506621 (Coupler) and 1 W11504447 (Coupler) and 1 R600a (R 600a bottle)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 06/11/2025

"Tested dryer and found unit would tumble but not heat, went to check terminal block and found red wire burnt causing unit to not heat and only run on 120v, Replaced terminal block and unit is now Receiving 240v and operating to specs ; used 1 279320 (TERMINAL BLOCK) from stock"

We serviced a

KITCHENAID M/W OTR

Model KOCE500ESS09

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 06/11/2025

"Unit needs magnetron too I had removed new one and put old burnt one back in bc they were not sure on fixing it again, advised customer and will order parts needed they also asked if anything els is wrong plz bring advised I would double check and bring just incase set up for Friday with no guarantee parts tentative ; ordrng 1 W11346197 (Magnetron) and 1 W11398764 (Filter board)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LW0

Near Springfield, Massachusetts 01119

Chris B.

Job Details: 06/11/2025

Replaced all parts and washer running normal. No more noises.

We serviced a

KITCHEN AID REFRIGERATOR BM

Model KRMF606ESS01

Near Springfield, Massachusetts 01104

Chris B.

Job Details: 06/11/2025

Complaint that the refrigerator is not cooling properly. Found bad UI and wiring on the pantry door rusted out. Quoted for parts and labor. Customer will decline the repair for now. Collected trip fee.

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LW1

Near Ludlow, Massachusetts 01056

Chris B.

Job Details: 06/11/2025

"Replaced parts and ran diagnostic, calibration and quick cycle and all working normal. Mentioned to the customer to document the next few washes and its performance."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Worcester, Massachusetts 01604

Glenn

Job Details: 06/11/2025

Found door handle bolt had fallen out of handle. I found the bolt inside the door and was able to reassemble the door all bolts and screws are now tight

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Worcester, Massachusetts 01602

Glenn

Job Details: 06/11/2025

"Replaced damaged capacitor, put a new screw in to hold it properly in place to prevent future damage; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL"

We serviced a

AMANA WASHER TL

Model NTW4516FW4

Near Worcester, Massachusetts 01610

Glenn

Job Details: 06/11/2025

Found Error codes F1E1 control fault and F8E1 long fill. Unable to test valve at this time as the washer control is shorted order parts control and valve. We will call when the part arrives. ; ordrng 1 W11603811 (Control board) and 1 W11210463 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT311FZDB02

Near Worcester, Massachusetts 01606

Glenn

Job Details: 06/11/2025

Installed freezer door seal tested all ok

We serviced a

WHIRLPOOL RANGE

Model WFE371LVS0

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 06/11/2025

"Installed parts ordered. Installed surface element , switches, temp sensor, control board. Burner now working properly, preheat oven 350? got avg 349? verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF757SDHZ03

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 06/11/2025

"Tested and ran diagnostics. In test 56, found E2 lost position error. Ran test 45, valve activated properly but no water going to ice maker. Checked and found fill tube frozen. Checked fill tube heater, doesnt ohm out correctly. Needs ice maker and heater. Quoted customer for parts. Customer approved. Collected for parts on ck. 1152; ordrng 1 W11087201 (Heater) and 1 W11658802 (Ice maker)"

We serviced a

WHIRLPOOL WASHER TL

Model RTW4516FW2

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 06/11/2025

"Checked and tested. Found tub and basket would bounce when pushed. Removed and replaced suspension. Reassembled, tested, tub and basket now good. Tested and ran control calibration. All operating properly."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 06/11/2025

"Checked and tested. Door seal good, no issues. Customer showed pictures of issue and said it is a drip that happens at end of cycle. Per service pointer W11705834C, entered settings menu and changed vent settings to those recommended in service pointer. Dishwasher operating properly."

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LW2

Near Charlotte, North Carolina 28226

Caleb

Job Details: 06/11/2025

"Confirmed operation. Ran water through dispenser to remove any obstruction. Filled load and go with recommended detergent provided by customer. Showed customer operation and advised customer of proper use and care. If call back order 1 W11621181 Dispenser,harness 1 W11130938, 1 Drawer W11413340, W11596130 pump."

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model MSD2641KEB

Near Charlotte, North Carolina 28226

Caleb

Job Details: 06/11/2025

"Evidence of mouse infestation, found a decomposed mouse in drain pan behind unit, found that dual valve is defective and leaking water, customer and I turned water back off and left it off. Called landlord and left voicemail. Non serviceable due to pre existing infestation conditions."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, North Carolina 28226

Caleb

Job Details: 06/11/2025

"Spoke with front office, was sent a link for Chirp app. Downloaded app and gained access to unit. No one home, confirmed led not operating on control. Received proper voltage. Replaced control and calibrated control via diags. Unit now tests fine."

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near Wingate, North Carolina 28174

Jonathan J.

Job Details: 06/11/2025

Complaint drain pump runs for ever touchscreen is unresponsive. I found F3E1F1E one error code in fault history replace control tested operations on quick wash cycle unit is functioning properly.

We serviced a

WHIRLPOOL WASHER TL

Model WTW6157PW0

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 06/11/2025

"Complaint was washing a comforter, and it would not spin out water still in the bottom of the washing machine. I found error codes F0e3 out of balance, overloaded error f0e9 out of balance pause error I placed unit into a calibration cycle washing machine working just fine no abnormal noises issues. I inspected suspension on washing machine. Suspension is fine and tight. No excessive bounce when pressing down on tub. I inspected tub nut. It is fine. Rotor bolt is fine. Everything sounds quiet and is operating normally."

We serviced a

MAYTAG WASHER TL

Model MVWP586GW0

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 06/11/2025

I replaced all parts tested operations performed a control calibration process customer ran a normal cycle before departure with no issues found.

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GP0

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 06/11/2025

Complaint door falls when opened. I found spring kit has failed torsion rope assembly. I replaced both no further door issues found.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 06/11/2025

Complaint water leaking from front will not balance is not filling with water properly not draining properly I found a hole at top of door gasket I found suspension is extra bouncy I found drain is extra slow to drain found f0e5 f8e1 f9e1 error codes in fault history. Found cold water inlet valve will start fine then halfway through still hums but no water will flow through it. Will need valves suspension door gasket drain pump and pressure switch to fix. Customer also stated right hand load and go dispenser drawer will not stay connected into rail support. ; ordrng 1 W11458153 (Valve) and 1 W11458152 (Valve) and 1 W11316246 (Switch) and 1 W11458345 (Pump) and 4 W11316766 (Suspension)s and 1 W11384425 (Gasket) and 1 W11321012 (Rail) and 1 W11551370 (Slide)

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Rock Hill, South Carolina 29730

Clinton

Job Details: 06/11/2025

Installed new control and ran diagnostics no errors or issues after repair

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS06

Near Indian Land, South Carolina 29707

Clinton

Job Details: 06/11/2025

Inspected regularator for leaks no leaks and all burner operating as designed no issues

We serviced a

WHIRLPOOL WASHER TL

Model WTW5015LW0

Near Fort Mill, South Carolina 29707

Clinton

Job Details: 06/11/2025

Ticket set from wrong unit I fixed this one last week and does not have the issue. This is an apartment complex I unfortunately could not service unit. Informed them of issue and need to set call back up with proper information

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS1

Near Lancaster, South Carolina 29720

Clinton

Job Details: 06/11/2025

Installed new panel verified no dents or damage

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, North Carolina 28217

Caleb

Job Details: 06/11/2025

"Unit functions as designed at this time, unit heats and runs with no error codes present. If call back order 1 tub. W10508188"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Charlotte, North Carolina 28277

Caleb

Job Details: 06/11/2025

Start button has intermittent operation. Replaced control. Unit tests fine.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRV986FDEM01

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 06/11/2025

"Upon arrival customer said icemaker never worked since installing UI. Also ref section is frozen over. Ref fan with thermistor has been replaced along with control board, all thermistors had checked as good. Icemaker will harvest (test57) and fill(test 45) and has no error codes in test 56 . Icemaker had ice but never harvest on its own. Called techline after defrosting ref section. Drip pan was not warped. Techline deemed non repairable sr#7741561565. Informed customer Whirlpool will contact them as soon as possible."

We serviced a

KITCHENAID MW/WALL OVEN COM

Model KOCE500ESS22

Near Fort Mill, South Carolina 29715

Clinton

Job Details: 06/11/2025

Replaced control mag and inverter unit is now heating properly no error codes.

We serviced a

MAYTAG WASHER TL

Model MVW7232HW2

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 06/11/2025

"Customer complained about clothes not spinning out . Found bad slider, replaced slider. Ran test cycle with agitate , soon cycles and unbalance detection . All functions working as designed. Left pre id parts w customer. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW0

Near Worcester, Massachusetts 01602

Glenn

Job Details: 06/11/2025

"Replaced damaged capacitor, put a new screw in to hold it properly in place to prevent future damage; dspstn on spec-tagged invntry: 1 W11395618 CAPACITOR/INTER COIL"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS571CIHZ04

Near Auburn, Massachusetts 01501

Glenn

Job Details: 06/11/2025

Found icemaker motor failure icemaker will not rotate to home position that producing ice replaced the icemaker tested all OK it filled prior to my leaving the customers house

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/11/2025

"Some point not cooling and either zone properly back wall completely frozen over in freezer zone. Arrival unit was unplugged and fully defrosted. I found defrost heater brown wire was unplugged from Molex connector causing units to not defrost properly. I am ordering a heating element and a defrost sensor to repair. No further issues found with refrigerator at this time, evaporator producing a full frost pattern going all the way up; ordrng 1 W11650662 (Heater) and 1 WPW10384183 (Sensor)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW5105HW1

Near Grafton, Massachusetts 01519

Glenn

Job Details: 06/11/2025

Installed lower harness tested all ok

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model JFFCF72DKL00

Near Fort Mill, South Carolina 29715

Clinton

Job Details: 06/11/2025

Icemaker is needed order Icemaker and vlave not sending voltage to valve order vlave in case as vlave wont get voltage cant confirm its failed. ; ordrng 1 WPW10420083 (Water valve) and 1 W10889233 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5SHAXNB00

Near Fort Mill, South Carolina 29715

Clinton

Job Details: 06/11/2025

Unit was cooling on arrival customer said the unit had gotten warm but cooled all fan operating at time of service I checked me the condenser coil it was fully cake I couldnt even see it before I cleaned it the photo in as if from after I pulled fist layer off. Ice hasnt working in years Custer will need to call in for new ticket as Im here for no cool.

We serviced a

WHIRLPOOL WASHER TL

Model WTW5010LW0

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 06/11/2025

Complaint that the washer will not start any cycle. Found bad capacitor. Replaced with TS# W11395618 and ran diagnostic cycle and all working normal.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

JENN-AIR REFRIGERATOR BM

Model JF42NXFXDE02

Near Grafton, Massachusetts 01519

Glenn

Job Details: 06/11/2025

Installed led kits tested all ok ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 06/11/2025

Customer complained of noise found noise was pulley and loose roller. Quoted for repair with dryer repair kit replaced belt all four rollers and pulley. Verified proper operation. Collected via card . ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 06/11/2025

Customer complained when washing larger clothes it get off balance. Ran unit with three wet towel in high speed spin. Unit is running as designed.suspension is good. Showed customer proper loading procedures and referenced use and care guide. Verified proper operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 06/11/2025

Customer said leak started now not only in drip tray. Found pin hole in tub. Needs new tub. Putting in for 2xtimeframe and ordering tub. Informed customer part will be shipped to his home. Call office after checking it for damage. ; ordrng 1 W11409866 (Tub)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS325SDHZ08

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 06/11/2025

Customer complained of intermittent ice production. Replaced icemaker and valve that were pre Id. freezer was 3? and fan running. Ran test cycle and icemaker filled and harvest. Verified proper operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 06/11/2025

"Tested and ran diagnostics. No stored error codes. Checked dispenser settings, found it was back to 1. Reset to 5, and saved setting. Exited settings menu. Allowed to sit for a few minutes. Reentered settings, found it had defaulted back to 1. Control not holding selected settings. Called tech line spoke to Chris SR#7741537186. He said to reorder control. Checked part availability. Part on b/o. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11672039 (Control)"

We serviced a

MAYTAG RANGE

Model MET8800FZ05

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 06/11/2025

"Checked and tested. Found right front infinite switch shorted and burnt. Removed and replaced switch. Reassembled, tested, element now operating properly."

We serviced a

FRIGIDAIRE DISHWASHER

Model LFID2426TF6A

Near Medway, Massachusetts 02053

Aimee Z.

Job Details: 06/11/2025

"Found filled with water and drained out , found Washpump grinding and not spinning Also needs drain ; rqstng P&A on 1 5304519906 (Wash pump) and 1 A00126401 (Drain pump)"

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ0

Near Milford, Massachusetts 01757

Aimee Z.

Job Details: 06/11/2025

"Found had a broken element replaced with ts , and pre heated complete; used 1 W10779716 (Bake) from stock"

We serviced a

SAMSUNG REFRIGERATOR SXS

Model RS27T5200SR/AA 02

Near Milford, Massachusetts 01757

Aimee Z.

Job Details: 06/11/2025

Installed new ice maker and filled with water Cwa

We serviced a

GE REFRIGERATOR BI

Model GYE18JSLNFSS

Near North Attleborough, Massachusetts 02760

Aimee Z.

Job Details: 06/11/2025

Installed new bypass error went away and water came out door .Advised customer to to use bypass only has house filter also

We serviced a

MAYTAG WASHER TL

Model MVWB835DW1

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 06/11/2025

"Disassembled, removed and replaced drain pump and control. Reassembled, ran load size calibration and tested washer. All components and functions operating properly."

We serviced a

MAYTAG WASHER TL

Model MVWP575GW1

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 06/11/2025

"Checked and found small drip from around pulley on gear case. Leaking past tub seal. Also found oil on belt guard. Ordering gear case, cam, actuator and belt. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11454738 (Gear case) and 1 W11212745 (Actuator) and 1 W10721967 (Cam) and 1 2Xtime (2X time) and 1 W11213879 (Belt)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near York, South Carolina 29745

Mitch H.

Job Details: 06/11/2025

"Checked and tested dishwasher. Found no water going into dishwasher. Checked valve under sink, it was turned off. Turned water on, retested, dishwasher now operating properly."

We serviced a

LG WASHER FL

Model WM4000HWA

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 06/11/2025

"Installed new door boot and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model JS48PPDUDE01

Near Somers, Connecticut 06071

Gary V.

Job Details: 06/11/2025

"Inspected and found ice maker jammed mid cycle and broken, replaced with new ice maker and cycled and filled with water, please allow 24-48 hours for ice production."

We serviced a

WHIRLPOOL WASHER FL

Model WFW560CHW4

Near Union, Connecticut 06076

Gary V.

Job Details: 06/11/2025

"Inspected and found clump of debris lodged in drain port, cleared out and cycled, tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ4

Near Somers, Connecticut 06071

Gary V.

Job Details: 06/11/2025

"Inspected and found wash arms clogged and wash pump not pumping properly, will order parts and return.; ordrng 1 W11613479 (Wash pump) and 1 WPW10491331 (Lower wash arm) and 1 WPW10498900 (Upper wash arm)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 06/11/2025

"Inspected and found timer shaft and knob broken, replaced and cycled, tested fine."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRMF706ESS01

Near Ludlow, Massachusetts 01056

Chris B.

Job Details: 06/11/2025

Replaced all parts and dispenser working properly. No issue found with the water.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF560SEHZ02

Near Springfield, Massachusetts 01151

Chris B.

Job Details: 06/11/2025

Replaced fan motor from TS# due to wrong part. Will send back part to office. Fan running normal now. Freezer freezing good customer had bottles of water and they were frozen upon arrival.; used 1 WPW10464673 (EVAP MOTOR) from stock

We serviced a

GE RANGE ELECTRIC

Model JB750SJ6SS

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/11/2025

Inspected and cycled to temp multiple times on different settings and all functions test fine at this time.

We serviced a

MAYTAG WASHER TL

Model MVWB765FW2

Near Wolcott, Connecticut 06716

Andre

Job Details: 06/11/2025

Ck unit upon arrival and found when in agitation and spin cycle unit making load jet engine noise. Check and remove wash plate and all parts are removable there is oil leak all over rotor and stator. order all parts to complete repair ; ordrng 1 W11393685 (GearCase) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)

We serviced a

WHIRLPOOL WASHER TL

Model WTW6120HW1

Near Southington, Connecticut 06479

Andre

Job Details: 06/11/2025

Ck unit upon arrival found unit has water inside unit customer provided pan to drain off water. When I remove hose from drain thats install too high the portion sit inside tubing has brown sewage build up because everything flush from upstairs is also being spill over in to washer p trap drain. Show customer after draining water tilt unit and found drain harness broken to drain pump. Install prescreen wire harness and calibration and fill tub and drain unit and unit is now operating to manufacturers specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS02

Near Berlin, Connecticut 06037

Andre

Job Details: 06/11/2025

Ck unit upon arrival and found customer had unit unplug. Inform customer due to unit being unplug. Inform customer unit would need to be plug in for 24hr for proper diagnoses. Monitor unit for 20+ minutes Im in the home and compressor and all fan running condenser was getting hot before departure freezer had start cooling. Customer Ill monitor unit and will not unplug if situation changes

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 06/11/2025

Want to install the part discovered that the user interface was not part of the control panel additional part is needed ; ordrng 1 W11632709 (User interface)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Charlotte, North Carolina 28209

Caleb

Job Details: 06/11/2025

"Replaced all parts previously ordered. Tested unit when it was pulled out of the closet after repairs and the unit sounded and tests fine, even the tenant agreed, but when the unit is pushed in the closet the sound of the dryer running in this closet amplified the sound of the dryer causing it to sound loud, nothing can be done about excessive noise in this closet. Unit functions fine."

We serviced a

MAYTAG WASHER TL

Model MVW4505MW1

Near Rock Hill, South Carolina 29730

Clinton

Job Details: 06/11/2025

Installed new control and ran diagnostics no errors or issues after repair

We serviced a

KITCHENAID RANGE

Model KSGG700ESS0

Near New Britain, Connecticut 06052

Andre

Job Details: 06/11/2025

Ck unit upon arrival and per customer unit is clicking multiple time before lighting. Remove and found ignitor bake working and striking properly adjust ignitor closer to burner and unit is now operating on a single strike and light right away unit now operating to manufacturers specs

We serviced a

WHIRLPOOL WASHER TL

Model WTW6157PW0

Near New Britain, Connecticut 06053

Andre

Job Details: 06/11/2025

Ck unit upon arrival and remove and install harness with control and panel. Calibrate and run quick was cycle and unit now advancing through cycle unit operating to manufacturers specs

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF577KPS02

Near Burlington, Connecticut 06013

Andre

Job Details: 06/11/2025

Ck unit upon arrival and found shelf not sitting properly after further inspection and help found ladders defective submitted for parts order inform customer office will reach out to schedule when parts become available ; ordrng 2 W11658541 (Ladder)s and 1 W10467461 (Ladder center) and 1 W11373136 (Air tower)

We serviced a

WHIRLPOOL WASHER TL

Model WTW5010LW0

Near Waterbury, Connecticut 06706

Jimmy R.

Job Details: 06/11/2025

"Ran washer and found unit would come on sense then go right to done never filling or sensing a load, checked for errors and found F5e3 lid not locking or unlocking, f7e3 basket engaged during wash, tested actuator in a test cycle and found actuator not moving allowing unit to advance. Replaced actuator and cam ran a calibration cycle and unit is now sensing and washing properly; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS325FDAM04

Near Fort Mill, South Carolina 29715

Clinton

Job Details: 06/11/2025

Replaced all parts lights and filter housing unit now fills water properly and lights are working. No issues with unit after repairs

We serviced a

MAYTAG WASHER TL

Model MVWB850YW1

Near Torrington, Connecticut 06790

Andre

Job Details: 06/11/2025

Ck unit upon arrival took me a very long time to be able to remove basket from tub. After finally removing basket and stator with rotor install all new parts and run unit and unit is now operating to manufacturers specs

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT318FZDW09

Near East Hartford, Connecticut 06108

Mike K.

Job Details: 06/11/2025

"Complaint that unit had frost in freezer, then was freezing items in ff. Fr empty on arrival and no frost. Removed evap cover and not a heavy frost pattern but some built up where the vents are coming in from the ff section. And light frost across most of front of evaporator. Unit is on its one setting warmer then recommended setting. Decent airflow into ff. Description sound like a door wasnt closed fully, frost built up and reduced airflow. Doors are sealing fine (cs did previously have gasket issues, no major gaps between liner/casing. Verified condenser fan running. Possible beginning of a sealed system issue, but not enough evidence to show. Turned unit back to recommended setting and cs will monitor"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near South Windsor, Connecticut 06074

Mike K.

Job Details: 06/11/2025

"4-3 error in history. Wash motor not running, verified in diagnostic cycle, unit fills, but wash motor not running, cancelled and drained fine.Unit is under additional 1yr warranty as a Costco purchase. Took photo of cs reciept.Replaced sump assy, ran diagnostic cycle and unit is operating properly, verified heating element operation. ; used 1 W11613479 (MOTOR/SUMP) from stock"

We serviced a

AMANA WASHER TL

Model NTW4516FW4

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 06/11/2025

"Tested unit and found when plugging in drain ouzo would just run never shutting off, checked errors and found F3e1 pressure system fault. Tried to recalibrate unit but issue stayed with pump. Unit will need ctrl replaced will order and return when back in stock ; ordrng 1 W11603811 (Cntrl)"

We serviced a

KITCHENAID RANGE

Model KOSE500EBS02

Near Ellington, Connecticut 06029

Gary V.

Job Details: 06/09/2025

"Installed new Ui panel and cycled, unit working properly at this time with no fault codes."

We serviced a

FRIGIDAIRE REFRIGERATOR SXS

Model FRSS2623AW0

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 06/09/2025

"Inspected and found broken ice maker and water tube cracked, will submit estimate and call for return date.; rqstng P&A on 1 5304532555 (Ice maker) and 1 241806601 (Coupler) and 1 241850624 (Full tube)"

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 06/09/2025

"Inspected and found right front switch internal shaft loose, and burner sensor not shutting off hot indicator lite, will order parts needed and call with return date. Unit is a downdraft and need 2 techs to uninstall and reinstall unit, as unit is too heavy and awkward to attempt repair with only 1 tech.; ordrng 1 W10911303 (Right front switch) and 1 WPW10251108 (Burner) and 1 W11517959 (Burner) and 1 W11171119 (Burner) and 1 WPW10342780 (Burner)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Springfield, Massachusetts 01105

Gary V.

Job Details: 06/09/2025

"Inspected and found pressure system fault and air hose and dome tested fine, installed new min acu and ran diagnostics test and tested fine.; dspstn on spec-tagged invntry: 1 w11603810 control"

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