Service History 72 - Advantage Appliance Repair

We serviced a

GE REFRIGERATOR

Model PYE22KSKLSS

Near Denver, NC 28037

Ryan S.

Job Details: 09/13/2024

Return to install refrigerator fan installed fan verified proper airflow verified proper cool verified proper operation

We serviced a

WHIRLPOOL DRYER

Model MEDC300BW0

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/13/2024

Unit has correct power at terminal block wont start thermal fuse open heater element not grounded replaced fuse and recommended cleaning venting before using ; used 1 3392519 () from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ3

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/13/2024

The front panel Came dented from day one needs stainless panel ; ordrng 1 W11461682 (Panel)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/13/2024

Replaced gear case and agitator tested sounds normal

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Agawam, MA 01001

Mike K.

Job Details: 09/13/2024

"Unit is under 1yr wp warranty per service bench. Cs has not been able to use yet, not starting. Unplugged on arrival. When plugged in it went into manual drain. Allowed to complete. Went into diagnostic and it went into manual drain again. Drain hose goes straight to floor sump, not a raised stand pipe, corrected as they do have a standing drain pipe. pressure tube is blocked. Found pressure hose kinked and blocking air flow. Cut out kinked section of hose and enough to slack to still operate properly. Recalibrated control and ran normal cycle. Filled and went into agitate, cancelled and drained fine. RAn diagnostic cycle and completed fine. Cs to monitor"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ10

Near Holyoke, MA 01040

Mike K.

Job Details: 09/13/2024

"Door glass had shattered no sign of misuse. Replaced door. Unit was pulled down on arrival, cs will reinstall."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near West Hartford, CT 06117

Gary V.

Job Details: 09/13/2024

"Inspected and found compressor running at 1amp, with no frost pattern on evaporator, pressurized system with nitrogen and didnt hold pressure after 15 minutes of monitoring and gages show +1 on low side and +95 on high side while running, spoke with techline and they want condenser coil replaced and compressor/ filter drier replaced again, will order parts and call for return date.; ordrng 1 W11644420 (Condenser coil) and 1 W11547313 (Compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JUD248CWRS00

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/13/2024

Customers complaint is in the middle of the night the temp alarm will go off and she has to reset and it starts working again. Entered diagnostic and fans and compressor running. Thermistors good. Called tech support and documented my findings the only recommendation is to replace main pcb. Was given this SR#7739909799 main pcb NLA

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28214

Mitch H.

Job Details: 09/13/2024

"Checked and confirmed noise. Disassembled dryer, installed dryer kit 4392065 from t/s. Reassembled, tested, now operating properly and quietly.; used 1 4392065 (Dryer kit) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28214

Mitch H.

Job Details: 09/13/2024

"Checked and found wires to drain pump broken. Disassembled, replaced lower wiring harness. Reassembled, tested, now operating and draining properly.; used 1 W11643701 (Harness) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB10

Near Warren, MA 01083

Chris B.

Job Details: 09/13/2024

"Complaint that the refrigerator is turning off its cooling from time to time. Tried entering diagnostic mode but no success. Tried opening the Programming Mode, Test Mode and Defrost Operation but no success. Bad control board. Will order part for a return trip. ; ordrng 1 WPW10317076 (Control Board)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Denver, NC 28037

Ryan S.

Job Details: 09/13/2024

"Returned to install valve , installed valve. Cycled icemaker. Filled harvest. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/13/2024

Recovered the little amount of Freon in system and pressured with 250 psi of nitrogen and leak checked. Used soap bubbles and black light. Refrigerator has a cabinet leak and not repairable. Called tech support and documented my findings was given this this SR#7739908805; dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS)

We serviced a

BOSCH DISHWAHER

Model SHU43C05UC/17

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/13/2024

Customer saw flames and then smoke. Found control burnt out took pictures. Control NLA.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Middletown, CT 06457

Jeremy B.

Job Details: 09/13/2024

Installed new control set to recommended temps please allow 24 hrs for temps to stabilize.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Middlefield, CT 06481

Jeremy B.

Job Details: 09/13/2024

Compressor seized trips off on overload. Replaced and recharged please allow 24 hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

WHIIRLPOOL DISHWAHER

Model WDT730PAHV0

Near South Hadley, MA 01075

Mike K.

Job Details: 09/13/2024

"Unit leaking from wash motor assy, had melted a hole through side of pump. Quoted for sump/labor. Accepted. Replaced sump assy and tested fine with no leaking.; used 1 W11665769 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW87HEDW1

Near Ellington, CT 06029

Amanda R.

Job Details: 09/13/2024

Washer not leaking its the dryer

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Simsbury, CT 06092

Gary V.

Job Details: 09/13/2024

Installed parts listed and tested fine.

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Simsbury, CT 06070

Gary V.

Job Details: 09/13/2024

"Inspected and found ui panel broken, will order and return. Hallways open any day 10-6, schedule for whatever day during week.; ordrng 1 W11583885 (Ui panel) and 1 W11223753 (Nameplate)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Bloomfield, CT 06002

Gary V.

Job Details: 09/13/2024

Installed new baffle and tested fine.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Stanley, NC 28164

Ryan S.

Job Details: 09/13/2024

"Customer complain unit was getting off balance check suspension brand unit through high-speed spin and agitate. Ran unit through quick wash. Unit is working as designed went over proper loading procedures with customer. She was wrapping things around agitator informed her to load things and little piles. Verified proper operation. Informed if called again for same issue , and no functional failures are found. trip fee will be due."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gastonia, NC 28056

Ryan S.

Job Details: 09/13/2024

"Returned to install new broiler door. Installed part, showed customer. Verified proper insulation."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS5

Near Gastonia, NC 28056

Ryan S.

Job Details: 09/13/2024

Customers complained broil not working.said it would light but didnt cook food after 3 hours. Replaced broil igniter. Ran bake and broil. Both ignited several times and bake preheated and broil would light and stay on and relight when prompt. Verified proper operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Gastonia, NC 28056

Ryan S.

Job Details: 09/13/2024

Complaint of unit leaking. Found sump had melted a hole In sump motor. Hole has occurred after last service call. Ran unit last time and no leaking had occurred during testing last time. Unit was not pulled out but kickplate was taken off and was observed underneath it no leaking underneath it during last call. Replace some from truck ran unit for 15 minutes with no leaks verified proper operation.; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Gastonia, NC 28052

Ryan S.

Job Details: 09/13/2024

Customers complained unit light out in red. Quoted repair . Collected is card. Installed pre id led module.verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Charlotte, NC 28208

Mitch H.

Job Details: 09/13/2024

"Arrived and took temperature reading in RC, running at 38 degrees on middle shelf of RC. Removed cover and thermistor. Tested and found thermistor out of range. Replaced thermistor and reassembled. Advised customer to monitor temperatures. Customer also said that ice maker doesnt work. Manually cycled ice maker but not water coming in. Pulled refrigerator out and found water was shut off at wall. Turned water on, tested ice maker again, cycled and filled properly."

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS0

Near Charlotte, NC 28216

Mitch H.

Job Details: 09/13/2024

"Tested and found only 1 leg of power to element when set to bake. Checked hi-limit, tested good. Confirmed correct incoming voltage to range. Checked and found no power out to element from K4 relay on control board. Relay not closing. Quoted customer for repair and saved estimate. She is going to think about it and let us know."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 09/13/2024

Installed new Sump&motor due to leaking found unit cracked at pump housing. Ran several cycles and drains unit now dry and working to specs

We serviced a

MAYTAG DISHWASHER

Model MDPS6124RZ0

Near Clover, SC 29710

Mitch H.

Job Details: 09/13/2024

"Removed and replaced inlet assembly/valve. Reassembled, ran diagnostics cycle, completed properly. Exited diagnostics, ran dishwasher in normal cycle, all operating properly and no leaks found. Cancelled cycle, dishwasher drained properly with no leaks."

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC2

Near Windsor Locks, CT 06096

Gary V.

Job Details: 09/13/2024

"Inspected and found door boot torn, unit is stacked and customer will have unit unstacked for return trip, needs next Friday am slot.; rqstng P&A on 1 W11314648 (Door boot)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Clover, SC 29710

Mitch H.

Job Details: 09/13/2024

"Disassembled freeze and evaporator cover. Removed and replaced evaporator fan motor and blade. Reassembled, tested, motor operating properly and quietly."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near South Hadley, MA 01075

Mike K.

Job Details: 09/13/2024

"Unit has no power, cs had electrician come out, they found it was tied into same circuit as microwave and other appliances, put on own circuits and other items working fine now, but dw still trips breaker.Getting continuity between ground and neutral at terminal so ground neutral is tied into ground, unsure if that would cause an issue, if tied into a gfi somewhere I could see that as a possible issue, but not shorts found. Plugged into nit into an outlet across the room and functioning fine, filled , drained, wash motor running. Cs is satisfied and will have electrician put on own circuit (guess it is still tied in to others somewhere not separate as I first thought he said)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Avon, CT 06001

Ruben C.

Job Details: 09/13/2024

7739673681 called techline to document situation unit keeps leaking from vent after use have done service pointer per techline putting into review

We serviced a

MAYTAG WASHER

Model MVWB865GW1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 09/13/2024

Complaint washing machine will not drain just hums I found F9e1 f0e3 f2e1 I found drain pump failed customer declined

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 09/13/2024

"Tested unit and found unit not making ice again and fridge would freeze food randomly, ran diagnostics and checked ice maker errors found E5 = Ice maker thermistor is bad. Ice storage temperature satisfied but ice mold in frozen state too long. Possible ice mold thermistor issue ice box thermistor 9.26 ohms, fridge thermistor 6.70 ohms checked compressor and found running and pulling heat from condenser checked pressures and found low side freezer temp high not getting down, found cap on drier had not been sealing all the way causing a slow leak. Refilled unit and pressures went right down and are now reading normally will order new control due to thermistors in fridge section and ice maker thermistor all over the place advised we would call when parts are in to replace control and fan ; ordrng 1 W11224256 (Control) and 1 W10846539 (Fan), dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS2

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 09/13/2024

"Tested unit and found machine would run and fill but never pump water out, checked drain pump and tested power finding 120 to pump ran a drain and found water not coming out of drain hose, found drain hose on backwards causing the stop in drain to block water off. Fixed drain hose and unit is now draining and operating to specs"

We serviced a

SAMSUNG RANGE

Model NX60A6511SS/AA

Near Waterbury, CT 06705

Jimmy R.

Job Details: 09/13/2024

Installed all new parts and heated oven to 350 degrees checked for air flow and found unit now heating correctly hot air staying in and all operations are working to specs

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waterbury, CT 06705

Jimmy R.

Job Details: 09/13/2024

Installed new washer lid and tested unit made sure machine is locking and all operations are working to specs

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Waterbury, CT 06705

Jimmy R.

Job Details: 09/13/2024

Ran unit and found machine would fill but never wash checked voltage to wash motor and 120v present wash motor faulty. Replaced wash motor and ran unit threw a wash cycle all operations now working to specs ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Waterbury, CT 06708

Jimmy R.

Job Details: 09/13/2024

Installed new door gaskets and heated to create a good seal advised customer to keep doors closed for half hr so they can mold to the cabinet. All cooling and operations are now working to specs

We serviced a

GENERAL ELECTRIC DRYER

Model GTD42EASJ2WW

Near Lancaster, SC 29720

Jonathan J.

Job Details: 09/13/2024

Customer had vent cleaner out there for dryer. No additional issues found with dryer today. No issues reported since last visit.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 09/13/2024

"Installed new suspension and tests cam making loud noise and belt squeaking. Replaced and tested all checks ok. ; used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"

We serviced a

GENERAL ELECTRIC HOME LAUNDRY - E

Model GTW460ASJ9WW

Near Lancaster, SC 29720

Jonathan J.

Job Details: 09/13/2024

"I replaced agitator, lower and upper parts tested operations no further issues found with washing machine today. had to break original agitator to get it to remove."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Southington, CT 06489

Ruben C.

Job Details: 09/13/2024

Checked unit found neutral line from factory not connected to terminal reinstalled tested operation normal

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Harwinton, CT 06791

Ruben C.

Job Details: 09/13/2024

Replaced dampers ran. Spin cycle normal ran diagnostics normal tested operation normal

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Northampton, MA 01060

Mike K.

Job Details: 09/13/2024

"F8e4 error, verified water in draining n tray. Showed cs how to access and clear water. Once reassembled ran unit and unit is operating properly with no errors."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 09/13/2024

"Replace all previously ordered parts, tested operations no further issues found with washer. Performed a control board calibration procedure before departure."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 09/13/2024

"Complaint unit over cooling top shelf, freezing beverages and causing them to explode and fresh food zone. I found freezer was set to minimum temperature allowing maximum airflow to go directly into fresh food zone causing overcooling condition to occur in fresh food zone on top shelf. I set temperature to, max freezer restricting the airflow. Also discovered freezer door gasket had fallen off of freezer adjusted no further issues found with freezer or fresh food section at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 09/13/2024

7739906504 unit non-repairable per manufacturer has a broken wire going to evaporator fan motor in liner. I have 12.5/13.2 V DC current from board 260 mvdc at fan motor at same time. Submitted pictures of voltage readings directly to manufacture. Not a sealed system issue had to defrost evaporator fan motor top as it had a thick frost all the way across from where fan has not been spinning. Unit producing a full frost pattern going all the way down evaporator core. per manufacturer customer will receive a phone call within the next 5 to 10 days.

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near Fort Mill, SC 29708

Jonathan J.

Job Details: 09/13/2024

Complaint front left burner will not ignite. I found cleaning or food. Boil over debris had gotten on igniter causing igniter to spark downwards. I cleaned igniter and.. Tested operations cooktop is igniting on all burners properly as of right now. No additional issues found everything working

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Grafton, MA 01536

Aimee Z.

Job Details: 09/13/2024

Found the water shut off turned on ran diagnostics complete

We serviced a

WHIRLPOOL VENTHOODS

Model WVU37UC6FS1

Near Grafton, MA 01536

Aimee Z.

Job Details: 09/13/2024

Only had one motor just as noisy as one in there Now light arent working; ordrng 1 W11100652 (Button) and 1 W11099740 (Cap) and 1 W11100651 (Blower complete)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TF4

Near Easthampton, MA 01027

Mike K.

Job Details: 09/13/2024

"Replaced condenser fan/blade and verified operation. In moving unit the water line was leaking, tightening did not resolve, if hose moved it would leak, took off and rear remotes and same. Ended up reversing line from supply valve to unit, both ends showing no leaking. Recommended cs to replace line, but looks to be good now."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Rock Hill, SC 29732

Jonathan J.

Job Details: 09/13/2024

"Agitator broke and when agitator broke, it also broke the wash plate. Im ordering a wash plate left agitator with customer removal style agitator. No additional issues reported by customer at this time. Customer has been continuing to use it without the agitator and with the broken washplate I removed washplate easily with no issues.; ordrng 1 W11510461 (Washplate)"

We serviced a

GE DISHWASHER

Model PDT715SYN0FS

Near East Windsor, CT 06088

Gary V.

Job Details: 09/13/2024

Installed new wash pump and tested for leaks found none all cycles test fine.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Plainville, CT 06062

Chuck M.

Job Details: 09/13/2024

Customer complaint is that dryer is not heating. Checked voltage and it checked ok. Thermostats and element checked ok. Found motor faulty. Ordered motor. ; ordrng 1 W11549461 (Drive Motor)

We serviced a

MAYTAG WASHER

Model MHW7000AW0

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/13/2024

"Customer complaint is that water does not drain out of door seal. Inspected and found bellow shifted out of alignment. Found bellow is not tucking into position properly. Washer door has to be pulled up to close door and it drops down when door is open. Ordered bellow, door hinge and additional tech P&A. Unit is stacked. Took pic. ; rqstng P&A on 1 W11173364 (bellow) and 1 WPW10208415 (door hinge)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Hartford, CT 06112

Chuck M.

Job Details: 09/13/2024

Replaced ice maker. Unplugged unit and checked for E5 error code. No error codes found. Advised customer to allow time for ice production.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Bellingham, MA 02019

Aimee Z.

Job Details: 09/13/2024

Installed new augar assy pushed test button on ice maker dumped and filled with water .Put magnets on fan is running

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Medway, MA 02053

Aimee Z.

Job Details: 09/13/2024

"Removed the gasket found new one packaged wrong 12 inch to small, tried best to re installed old gasket to hold until new one came in.Cleaned coildmwith brush and add control . Breads are frozen temps are betterNeed correct gasket; ordrng 1 W10846057 (Gasket)"

We serviced a

SAMSUNG REFRIGERATOR

Model RH22H9010SG/AA

Near Franklin, MA 02038

Aimee Z.

Job Details: 09/13/2024

Temp in fridge to cold freezing everything freezingChecked the sensor in fridge no res ; ordrng 1 DA32-10105U (Temp sensor fridge)

We serviced a

LG DRYER

Model DLE3400W

Near Wrentham, MA 02093

Aimee Z.

Job Details: 09/13/2024

Installed motor and control ui was different In looked used package incorrect.Re tested door switch good jumped out and belt switch has continuity.Also high limits have continuity and 120 through them.Repordering ui.Call office to check part number on ui ; rqstng P&A on 1 EBR30359903 (Ui)

We serviced a

LG REFRIGERATOR

Model LMXS28596S/01

Near Monson, MA 01057

Chris B.

Job Details: 09/13/2024

Complaint that the refrigerator is not cooling on both sides. Verified all fans are working normal. Found after 15min. no cooling and compressor is running. Sealed system issues on this unit. Will order all parts for approval.; rqstng P&A on 1 TCA36811415 (Compressor) and 1 ADH73590310 (Filter Dryer) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL ICEMAKER

Model KUIX535HPA

Near Charlotte, NC 28209

Jenn F.

Job Details: 09/13/2024

Complaint leaking on the floor with no or low/poor ice. Found water line to the valve not secure leaking onto the floor. Secured water line not leaking onto the floor anymore. Filter housing is also leaking. Filter very hard to remove. Will need new housing. Advised customer to replace the filter as well. Unit currently running with no filter. ; ordrng 1 W11266112 (Filter housing)

We serviced a

BOSCH DRYER

Model WTMC3321US/05

Near Belchertown, MA 01007

Chris B.

Job Details: 09/13/2024

Complaint that the dryer is not heating. Found fuse tripped as last time. Resettling the fuse made the unit ok again as normal. All working properly. Collected for minor repairs and customer has the labor discount coupon.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBSG/AA

Near Belchertown, MA 01007

Chris B.

Job Details: 09/13/2024

Replaced all parts and refrigerator running normal. Mentioned to the customer to keep an eye on the cooling and IM side for the next few days.

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GSS25LSLECSS

Near Ludlow, MA 01056

Chris B.

Job Details: 09/13/2024

Complaint that the IM is not making any ice. Ran a cycle but IM failed to turn completely and led power light in not on. It tried to run but no success. Will order part for approval.; rqstng P&A on 1 WR30X10093 (Ice Maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ13

Near Ludlow, MA 01056

Chris B.

Job Details: 09/13/2024

Upon arrival talking with the customers husband said that their daughter was home but no answer. Through the door ring camera wife gave me the code to the door in the back to access the kitchen. Got permission from the wife to enter home. I tried calling husband to let him know that I was done and was leaving but couldnt get a hold of him. I let the wife know that I was done and closed the door behind me so the house would be locked. Complaint that the freezer has ice buildup in the back wall. Found plastic tube in the chute causing the wIM water fill to trickle out and down the back adjusted the chute and cycle the IM three times and all working fine. No more water leaking.

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Manchester, CT 06042

Jeremy B.

Job Details: 09/13/2024

Installed new harness and ran calibration then self test all checks ok.

We serviced a

LG REFRIGERATOR

Model LTCS20020S/00

Near Enfield, CT 06082

Gary V.

Job Details: 09/13/2024

"Inspected and found evap fan bearing squealing, will order new fan and return.; ordrng 1 EAU65058313 (Evap fan)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 09/12/2024

Complaint door closure issues shouldnt have to be so hard to close the door dryer wobbles when use bangs around. I found no issues with the door showed customer how to close the door. I can close the door with two fingers. I leveled the dryer dryer being out of level was the cause of the banging noise. No further issues found with dryer dryer is heating fine as of right now.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS0

Near Walpole, MA 02081

Aimee Z.

Job Details: 09/12/2024

Found noise coming from control damper found is functioning fine and not noisy tested through diagnostics.Cust isnt replacing at this time because working Sent estimates

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM11

Near Manchester, CT 06042

Jeremy B.

Job Details: 09/12/2024

Installed new control and thermistor. Found freezer packed full and restricting airflow. Could be causing freezing in fresh food section.; dspstn on spec-tagged invntry: 1 W11438736 THERMISTOR

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRMC2273CF00

Near South Windsor, CT 06074

Gary V.

Job Details: 09/12/2024

"Inspected and found during last trip out, gasket from old door was not swapped over to new door causing erratic temp, moisture and fan hitting ice build up. Will submit for new door gasket and call for return date.; rqstng P&A on 1 5304519038 (Middle door gasket)"

We serviced a

WHIRLPOOL COMPACTOR

Model MTUC7500AFM0

Near South Windsor, CT 06074

Gary V.

Job Details: 09/12/2024

Inspected and found drive gear broken will order and return. Rear wheels loose and can use duct tape to hold to wheel shaft.; ordrng 1 882699 (Gear kit)

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBBC/AA03

Near Agawam, MA 01001

Mike K.

Job Details: 09/12/2024

"Removed evap cover, fan was clogged with frost, steamed clear evap area, replaced evap cover and sensor. Verified evap fan operation. Collected part to return to office.If second part fails main control could be suspect.; dspstn on spec-tagged invntry: 1 DA32-10104N THERMISTOR and 1 DA97-12608A EVAP COVER"

We serviced a

KENMORE WASHER

Model ="796.41532210"

Near Hartford, CT 06105

Chuck M.

Job Details: 09/12/2024

Replaced bellow and tested. No leaks found.

We serviced a

KITCHENAID RANGE

Model KSDG950ESS6

Near Cheshire, CT 06410

Jimmy R.

Job Details: 09/12/2024

"F1e1 internal error f2e1 stuck or shorted key F9e0 miswired, checked connection at main control and found one of the solider joints burned causing errors and no operation. Unit will need new main control and touch pad will order and return, advised when in we would call for return visit ; ordrng 1 W11100513 (Control) and 1 W11105615 (Display)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Cheshire, CT 06410

Jimmy R.

Job Details: 09/12/2024

"Installed new door gaskets and heated both to create a good seal, checked over freezer and cooling finding all functions working to specs"

We serviced a

WHIRLPOOL OVEN

Model WGE745C0FS05

Near Wilbraham, MA 01095

Chris B.

Job Details: 09/12/2024

Complaint that the range has done a loud pop and customer saw a flash underneath the control touch. Found bad broiler element. Will order part for a return visit.; ordrng 1 W11716849 (Broiler Element)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Granby, MA 01033

Chris B.

Job Details: 09/12/2024

Replaced all parts and unit working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 09/12/2024

"Checked compressor and found wrong part will need to reorder correct parts compressor was for 134a unit need a r600 ; ordrng 1 W11580057 (Compressor kit), dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV , states that autho needed"

We serviced a

GENERAL ELECTRIC WASHER

Model GTW465ASN0WW

Near Chicopee, MA 01020

Chris B.

Job Details: 09/12/2024

Complaint that the washer is not spinning out. Found voltage getting to the drain pump but noticed that the tub is not holding place its place and causing the tub to get too close to the bottom. Ran drain and spin and unbalanced issues. Will order parts for approval. ; rqstng P&A on 2 WH16X26911 (Suspension)s and 2 WH16X26910 (Suspension)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Chicopee, MA 01020

Chris B.

Job Details: 09/12/2024

Complaint that the IM is not making ice. Found error code E2 BAD ICE MAKER. Quoted parts and labor. Replaced IM with TS and all working properly. IM turned and heater working fine. Called for water. 1yr warranty on parts and labor.; used 1 W11658802 (ICE MAKER) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Springfield, MA 01109

Chris B.

Job Details: 09/12/2024

Upon arrival found the washer has been worked on and parts that are not original was used to test the unit which would void the warranty. Mentioned to customer that at the moment I would need to quote for parts and labor and collect trip fee but they are not interested in paying anything fee. Warranty will not apply on this unit.

We serviced a

SAMSUNG RANGE

Model NX60A6511SS/AA

Near Franklin, MA 02038

Aimee Z.

Job Details: 09/12/2024

Found the center cap was off in front right burner.Cleaned all burners head and put tops on missing one and tested All working Advised Cust to stop putting pieces in dishwasher to clean . Pitting the burner headsUsed dawn and soak them

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7201SG/AA

Near Franklin, MA 02038

Aimee Z.

Job Details: 09/12/2024

Found the fan not working and needs ice makerPushed button does fill with water; rqstng P&A on 1 DA97-12540G (Augar assy) and 1 DA97-15217B (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Windsor, CT 06095

Gary V.

Job Details: 09/12/2024

"Inspected and found below freezing temp in ff compartment 30 degrees, setting at 44 degrees, air damper hanging open causing freezing, also found right side ff door gasket torn, will submit estimate and call for return date.; rqstng P&A on 1 W10830274 (Gasket) and 1 WPW10196393 (Air damper)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Windsor Locks, CT 06096

Gary V.

Job Details: 09/12/2024

"Inspected and found drain pump constantly running and not shutting off, and main control fault and pressure system fault, checked air hose and dome and tested fine, unit needs main acu. Will submit estimate and call.; ordrng 1 W11603810 (Main control board)"

We serviced a

FRIEDRICH REFRIGERATOR

Model FRT21IL6JM2

Near New Britain, CT 06051

Ruben C.

Job Details: 09/12/2024

Checked unit found bimetal open cuasing no defrost replaced bimetal tested operation normal timer is advancing on its own ; used 1 WP10442411 (BIMETAL) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near Plainville, CT 06062

Ruben C.

Job Details: 09/12/2024

7739896702 Checked unit found rusting on door called techline to document ordering all doors and nameplate ; ordrng 1 W11661560 (Ref door left) and 1 13107887SQ (Ref door right) and 1 12977880SQ (Freezer door) and 1 W10876598 (Nameplate)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPB2

Near Plainville, CT 06062

Ruben C.

Job Details: 09/12/2024

Replaced panel and guide now dishwasher is not starting cust said she able to use it after tech was here but all of a sudden it stoped completely checked power going to electrical box not getting correct voltage was getting 50 Volts also cover on electrical wad left off by installer took pic cust has to remedy voltage issue not caused by dishwasher

We serviced a

SPEED QUEEN DRYER

Model LDG30RGS113TW01

Near Franklin, MA 02038

Aimee Z.

Job Details: 09/12/2024

Found back bearing broken ordering bearing kit .They decided to repair Only pad me 129.00 cashWill pay balance on return of 164.19; ordrng 1 RB170002 (Bearing kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Agawam, MA 01030

Mike K.

Job Details: 09/12/2024

"Unit is not cooling either section, compressor/fans running but no frost build up. Sealed system issue.Verified with Randy at office that unit does have a 60month warranty on sealed system, but customer is a month beyond that warranty.Quoted for sealed system, denied. Collected for service call."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/12/2024

Installed new control and motor sump assy then ran self test all checks ok ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Springfield, MA 01104

Chris B.

Job Details: 09/12/2024

Complaint that the refrigerator is not cooling in the ff section. Found ice buildup in the evaporator causing fan not to run. Cleared all ice buildup and fan running and heating working properly. No issues found.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFG232LAF0

Near Springfield, MA 01118

Chris B.

Job Details: 09/12/2024

Replaced all parts and customer asked if the crisper drawer can be replaced? Will put in part for approval. Mentioned to the customer that the insurance will determine if the part can be approved. Customer mentioned that the part can be delivered directly to the home.; rqstng P&A on 1 5304535678 (Deli Drawer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near East Hartford, CT 06108

Chuck M.

Job Details: 09/12/2024

Customer complaint is that refrigerator was not cooling. Inspected and found ice buildup on evaporator. Cleared ice and found heater connector disconnected. Reconnected and ordered new heater. ; ordrng 1 W11650662 (Heater)

We serviced a

MAYTAG WASHER

Model MVW5035MW1

Near Holland, MA 01521

Chris B.

Job Details: 09/12/2024

Complaint that the washer is not cycling correctly. Found error code F7E1 F7E3. Found bad actuator. Replaced part and unit working normal.; used 1 W10913953 (ACTUATOR) from stock

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