Service History 72 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Middletown, CT 06457

Jeremy B.

Job Details: 05/14/2024

Heavy ice build up on evaporator. Thawed and found loose wire tightened

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Huntersville, NC 28078

Robert A.

Job Details: 05/14/2024

Parts were installed and unit was tested the unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near West Springfield, MA 01089

Mike K.

Job Details: 05/14/2024

"Replaced compressor and drier all using lokring, pulled into vacuum and held. Charge with 2oz r600a and let unit run, return line not getting hot temp not cooling. Pulled valve out of drier and no pressure, cut cap line and same, blasted line out with nitrogen and getting flow through drier and cut cap line. Resoldered cap tube and pulled into vacuum. Charged with 2oz and return line is getting hot. Cs to monitor. Could be a floating obstruction or weak compressor. The cut off cap lokring joint was not obstructed. ; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV , used 1 W10895713 () from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hartford, CT 06105

Ruben C.

Job Details: 05/14/2024

Checked unit unit is heating normally found vent outside has to be cleaned have informed of issue needs to be remedied instruct is now fulfilled

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near New Britain, CT 06051

Ruben C.

Job Details: 05/14/2024

Replaced motor belt and agitator ran diagnostics normal ran component test normal waters going in draining and spinning normally agitating normal ran cycle started washing; dspstn on spec-tagged invntry: 1 W11283592 MOTOR-DRVE

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBRC36FMS01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 05/14/2024

Control keeps powering in and off unit not cooling. Needs new control board kit. Quoted customer for new control board kit. Customer has a new board that they had rebuilt 9 years ago when the company that rebuilt them was around was advised not to install control.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Ellington, CT 06029

Gary V.

Job Details: 05/14/2024

Inspected and found no cooling. Compressor shutting down on overload.. unit needs compressor replacement. repair covered under warranty will order the part. And call when the part becomes available for return date. Tubing and compressor and labor covered under warranty.; ordrng 1 W11557425 (Compressor) and 1 876765 (Tubing kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHB07

Near Somers, CT 06071

Gary V.

Job Details: 05/14/2024

"Inspected and found filter not inserted all the way, reset filter and cycled, unit now working properly, please allow 48 hours for ice production."

We serviced a

WHIRLPOOL RANGE

Model WOD77EC7HV00

Near Granby, CT 06060

Gary V.

Job Details: 05/14/2024

Inspected and found upper convection bake coil broken will order and return is replaceable from the front. Circuit breaker switch in the panel is top right and says cooktop. Customer requested fri 24th am slot return date.; ordrng 1 WPW10260248 (Upper conv/coil element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near West Springfield, MA 01089

Mike K.

Job Details: 05/14/2024

Replaced evap fan and functioning properly with good airflow to the rf section; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

We serviced a

AMANA COOKTOP

Model AGR6603SMS1

Near Kershaw, SC 29067

Jonathan J.

Job Details: 05/14/2024

Complaint oven continues to click and cooktop burners are to high of flame on lowest setting I found oven clicking was due to reigniting normal noise and thermal expansion noises oven heating and cooling oven has a 10 degree swing 360 -340 to keep at 350 I tested all operations no further issues found with gas or oven today.

We serviced a

WHIRLPOOL DRYER

Model LG7001XTW0

Near Longmeadow, MA 01106

Gary V.

Job Details: 05/14/2024

"Inspected and found rollers and belt worn out, replaced with repair kit, cycled, and tested fine. No longer making abnormal noise.; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM03

Near Springfield, MA 01109

Chris B.

Job Details: 05/13/2024

Complaint that the unit is not dispensing water at a right pressure. Verified good water flow in the water line. Unit making good size cubes. Mentioned to the customer to have the refrigerator pulled out.; rqstng P&A on 1 W11346622 (Water Reservoir) and 1 WPW10349187 (Water Valve)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Prospect, CT 06712

Jimmy R.

Job Details: 05/13/2024

Tested unit and found washer would start but keep ramping up to spin and slowing down even when pausing unit. Ran diagnostics and found errors F7e1 tachometer missing or wrong signal f2e1 stuck button off balanced load ran a self test cycle and unit went half way thew and errored out tachometer error. Replaced actuator and recalibrated control unit ran machine threw a regular cycle and unit is now washing and operating properly ; used 1 W10913953 (Actuator) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Somers, CT 06071

Gary V.

Job Details: 05/13/2024

"Inspected and found auger spline in ice container stripped not allowing for ice to be dispensed, needs new ice container, will submit estimate and call.; rqstng P&A on 1 W11109888 (Ice container)"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Springfield, MA 01118

Chris B.

Job Details: 05/13/2024

Complaint that the unit is not cooling properly. Found gasket not pressed in place.. Adjusted gasket and warmed til it did a great seal. Refrigerator cooling normal.

We serviced a

WHIRLPOOL KITCHEN

Model WRF767SDHZ04

Near Palmer, MA 01069

Chris B.

Job Details: 05/13/2024

Customer has purchased receipt in hand but the only visible was the purchase amount and the purchase date but not the the model number. Customer will go to Lowes to reprint the page because its still under warranty and will call Whirlpool to have the purchase date fixed and have us return.

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Columbia, CT 06237

Jeremy B.

Job Details: 05/13/2024

Dryer making a burning mark where heat enters dryer. This is normal all checks ok.

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Burlington, CT 06013

Amanda R.

Job Details: 05/13/2024

Complaint throwing suds error code and can visible see suds needs to run clean cycle until there is no more visible suds started vinegar bath went over soap amount

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bristol, CT 06010

Amanda R.

Job Details: 05/13/2024

"Complaint on quick wash auto fill it dosent fill with water started cycle it only fills to top of wash plate which is nit,al for auto fill"

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVS2

Near Huntersville, NC 28078

Robert A.

Job Details: 05/13/2024

"Cx complaint that the unit is not turning on at all. I inspected the unit to confirm the complaint. I found the control herbal fuse blew again. I checked the harness and portion of it have melted together. The unit needs a new thermal fuse, harness and element to resolve the issue. The unit needs to be pulled out, it is accessible and not sitting behind the installed floor. The return is a 2 ct job.; ordrng 1 W10413091 (Harness) and 1 W10258275 (Thermal fuse) and 1 W10518394 (Element) and 2 WP717273 (Element washers)s"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Troutman, NC 28166

Robert A.

Job Details: 05/13/2024

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code:f7e4. I cleared code and checked the slider, the slider magnet has separated from the cylinder. I replaced the slider and tested the unit for the cx. There is still a repetitive noise coming from the unit as it spins. I checked under the unit again. The rotor has been worn from the slider issue and needs to be replaced. Im ordering a new stator and rotor to resolve the issue.; ordrng 1 W11195971 (Stator) and 1 W11260238 (Rotor), used 1 W10734521 (Slider) from stock"

We serviced a

KITCHENAID M/W OTR

Model KMHS120ESS11

Near Huntersville, NC 28078

Robert A.

Job Details: 05/13/2024

"Cx complaint that the unit is making a weird noise while it runs. I inspected the unit to confirm the complaint. I found the unit heats fine, the noise is not coming from the blower fan or turntable motor. I isolated the noises in test mode and found the noise coming from the cooling fan. The unit needs a new cooling fan to resolve the issue.Im ordering the part for the return visit.; ordrng 1 W11230994 (Cooling fan) and 1 W10533503 (Cooling fan wheel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Columbia, CT 06237

Jeremy B.

Job Details: 05/13/2024

Installed new motor sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Marlborough, CT 06447

Jeremy B.

Job Details: 05/13/2024

Washer goes from sensing to fill. Found belt came off pulley replaced and ran self test all checks ok. ; used 1 W11239857 (BELT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ03

Near Wolcott, CT 06716

Jimmy R.

Job Details: 05/13/2024

"Tested unit and found unit not cooling in fridge section found unit not getting any air to cool, checked freezer and found evap fan running but ice covering fan melted ice and forced unit into a defrost cycle heater came on normally. Cycled damper and found damper not opening found ice building in damper causing it to get stuck, removed ice and damper is now opening and closing unit is now cooling to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Plymouth, CT 06782

Jimmy R.

Job Details: 05/13/2024

"Installed new evap cover and control box adjusted temps and checked cooling, unit now operating to factory specs"

We serviced a

MAYTAG WALL OVEN

Model MEW9527FZ02

Near Enfield, CT 06082

Gary V.

Job Details: 05/13/2024

"Inspected and found bake relay no longer staying closed to reach set temp, needs new main control, will submit estimate and call.; rqstng P&A on 1 W10841692 (Main acu)"

We serviced a

WHIRLPOOL KITCHEN

Model KRFC300ESS10

Near Gastonia, NC 28054

Ryan S.

Job Details: 05/13/2024

Came to install part ordered by previous tech. Installed new gasket and formed it. Verified proper seal. Informed customer to let gasket set and not use door for a few hours. ; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hartford, CT 06112

Jeremy B.

Job Details: 05/13/2024

Customers complaint is water not finning properly. Found hot and cold reversed. Switched hoses and ran self test all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near New Britain, CT 06053

Amanda R.

Job Details: 05/13/2024

Defrost drain clogged with ice build up cleared drain set temps at recommended

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB1

Near Newington, CT 06111

Amanda R.

Job Details: 05/13/2024

Leveled unit started quick cycle customer states it threw error code after 45 minutes went through cycle normally after leveling unit

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ5

Near Newington, CT 06111

Amanda R.

Job Details: 05/13/2024

Adjusted burners per customer

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near West Hartford, CT 06117

Amanda R.

Job Details: 05/13/2024

"Not cooling unit unplugged e planned to,properly diagnose unit needs to be plugged in for 24 hours ; schdld next appmnt for 5/15 WED AM"

We serviced a

SAMSUNG ELECTRON DRYER

Model DVG60M9900V/A3

Near Franklin, MA 02038

Aimee Z.

Job Details: 05/13/2024

"Found needs a blower wheel has broken fine and needs tune up . Back supports need to be replaced; ordrng 1 DC67-00180B (Blower wheel) and 1 6602-001655 (Belt) and 4 DC97-16782A (Supports)s, dspstn on spec-tagged invntry: 1 DC93-00634A IDLER PULLEY"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near West Springfield, MA 01089

Mike K.

Job Details: 05/13/2024

"Unit has a bad evap fan motor, evap clogged, fan clear and just wobbling, turns at slow speed if helped.Verified 120vac to fan and full frost pattern on evap; ordrng 1 WPW10464673 (Evap fan motor)"

We serviced a

KITCHENAID DISHWASHER

Model KUD102FRSS2

Near Agawam, MA 01030

Mike K.

Job Details: 05/13/2024

"Another connector any had been out and disconnected hard water line to pull out, could not get reattached, took parts installed back out and left as is. Both side door linkages gone. Quoted for linkage and labor, explained would do what I could about water line. Installed linkage assy and was able to get waterline back together. No leaks found and unit functioning properly, tested in normal wash. Filled, washed and drained fine l. Door operating as normal ; used 1 8194001 (DOOR LINK KIT) from stock"

We serviced a

MAYTAG DRYER

Model MGD4500MW1

Near Agawam, MA 01001

Mike K.

Job Details: 05/13/2024

"Broken knob, timer/knob covered under S15110.Quoted for just service call and paid. Replaced timer and knob, verified function in timed dry, timer advancing and unit cycling properly."

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME21M706BAS

Near Wrentham, MA 02093

Aimee Z.

Job Details: 05/13/2024

Found the model and serial worn off e Cust needs to callContract company

We serviced a

GE DISHWASHER

Model PDT785SBNOTS

Near Walpole, MA 02081

Aimee Z.

Job Details: 05/13/2024

Installed new drain pump glass damage the drain pump

We serviced a

WHIRLPOOL WASHER

Model NTW4519JW2

Near Northampton, MA 01060

Chris B.

Job Details: 05/13/2024

"Complaint that the unit is making a grinding noise while. Found bad actuator grinding out the cams. Replaced all parts and washer running normal. Washer under warranty customer has the purchase receipt.; used 1 W10721967 (CAM KIT), and 1 W11481722 ( actuator) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model SC8720EDB-3

Near Charlotte, NC 28277

Mitch H.

Job Details: 05/13/2024

"Removed and replaced right rear burner assembly. Tested, all burners igniting and operating properly."

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS

Near Charlotte, NC 28277

Mitch H.

Job Details: 05/13/2024

Lifted cooktop slightly. Applied foam tape around full perimeter of cooktop. Lowered cooktop back into place. All edges now sealed and tape in place.

We serviced a

KITCHEN AID DISHWASHER

Model kuds30fxpa8

Near Fort Mill, SC 29715

Mitch H.

Job Details: 05/13/2024

"Removed and replaced main control board. Reassembled, tested, dishwasher operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVY01

Near Rock Hill, SC 29730

Mitch H.

Job Details: 05/13/2024

"Customer says ice maker was replaced by a different company 2 weeks ago, only made one batch of ice. Tested and found electronic eyes not working. Showing bin full at all times. Ordering emitter kit. Checked part availability and scheduled return for 5/17 PM ; rqstng P&A on 1 W11629974 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Stanley, NC 28164

Ryan S.

Job Details: 05/13/2024

"Retuned to install new control board. Installed control, ran bake 350? unit avg temp was 348?. Verified proper operation."

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Davidson, NC 28036

Robert A.

Job Details: 05/13/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5RVAXVY01

Near Rock Hill, SC 29730

Mitch H.

Job Details: 05/13/2024

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Denver, NC 28037

Ryan S.

Job Details: 05/13/2024

"Customer complained unit not cooling in refrigerator section. Freezer ok. Upon arrival found refrigerator at 39? and freezer at 5? found history of temp in diagnostics was refrigerator at 71? in last 6 hours. Inspected evap in refrigerator and found evap had frozen over. Found thermostat bad, also found fan will run but intermittently wont start on its own, possible damage from ice buildup. Needs evap cover that includes fan and thermistor. Quoted 633.84 for repair. Scheduled return call for 5-26-24 am. ; ordrng 1 W11395641 (Evap cover w fan)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Chicopee, MA 01020

Chris B.

Job Details: 05/13/2024

Replaced control touch panel and unit powering up and ran diagnostic cycle and all tested normal. 1yr warranty on parts and labor.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Chicopee, MA 01013

Chris B.

Job Details: 05/13/2024

Replaced all parts and dishwasher running normal. No leaks detected. Had to level the unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEE00

Near Longmeadow, MA 01106

Mike K.

Job Details: 05/13/2024

"Set for 36 in rf measured temp at 35.6. Mid shelf. Freezer is at -2 set at 0. Found door is not sealing fully at lower left of rf door, hitting toe plate. Raised door hinge boot, looks like it had been raised before and worked its way back down, tightened locking screw and is clearing toe plate. Door sealing."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Mooresville, NC 28115

Robert A.

Job Details: 05/13/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Sharon, MA 02067

Aimee Z.

Job Details: 05/13/2024

Installed augar assy and ice maker Pushe button until chimes Waited until filled with waterAlso advised water filter needs to be changed Light is on.; dspstn on spec-tagged invntry: 1 DA97-12540G AUGER ASSY

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near York, SC 29745

Mitch H.

Job Details: 05/13/2024

"Tested and ran diagnostics. Found F5E1 lid lock error. Attempted to start washer, lock will not engage. Quoted customer for repair, customer approved. Checked part availability and scheduled return for 5/14 PM. Collected full amount on cc.; ordrng 1 W10810403 (Lid lock)"

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near York, SC 29745

Mitch H.

Job Details: 05/13/2024

"Tested and found no power to dryer from outlet. Unplugged dryer, checked wall outlet, no voltage at outlet. Advised customer that they would need to have outlet checked."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near York, SC 29745

Mitch H.

Job Details: 05/13/2024

"Removed and replaced evaporator fan and clip. Evaporator was frozen over. Cleared ice to make repairs. Reassembled, tested, evaporator fan now operating properly. Unplugged refrigerator, advised customer to leave unit unplugged for several hours to allow evaporator to defrost completely, then plug back in. Also advised customer to monitor area around refrigerator in case drain pan overflows."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Enfield, CT 06082

Gary V.

Job Details: 05/13/2024

"Concern was long wash times and poor drying, Installed door vent and main acu, cycled and all functions test normal at this time."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model n/a

Near Suffield, CT 06078

Gary V.

Job Details: 05/13/2024

Customer canceled this ticket

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 05/13/2024

Refrigerator powered off and stopped cooling. Main control getting power will randomly cool. ; ordrng 1 W11357371 (Control box)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near East Hartford, CT 06118

Jeremy B.

Job Details: 05/13/2024

Found the bracket that holds upper drawer up in freezer broken causing freezer door not to close properly needs new brackets. ; rqstng P&A on 1 W11131390 (Bracket) and 1 W11161915 (Bracket) and 1 W10846539 (Ice box fan)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Suffield, CT 06093

Gary V.

Job Details: 05/13/2024

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W10324651 HUB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Enfield, CT 06082

Gary V.

Job Details: 05/13/2024

"Installed main acu and wash pump, cycled and tested fine."

We serviced a

AMANA M/W OTR

Model AMV2307PFS07

Near Waterbury, CT 06704

Jimmy R.

Job Details: 05/13/2024

"Checked over unit and replaced switches again found when replacing switches and closing the door the fuse would blow and popped the upper interlock switches, spoke with tech and found the unit had been misfired from factory causing switches to not line up correctly tried to adjust but not working will need to replace main harness and harness will order parts Sr# 7739078029 ; ordrng 1 W11685583 (Harness) and 1 W11301790 (Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 05/09/2024

"Complaint dishwasher is leaking underneath. I found dishwasher was leaking from multiple locations door gasket number one and diverter number two. Replaced motor sump assembly due to diverter leak and gasket. I tested operation. Inspected for leaks no leaking occurring no further issues found at this time. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP , used 1 W11177741 (GASKET) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED9750WW0

Near Wilbraham, MA 01095

Chris B.

Job Details: 05/09/2024

Complaint that the unit is making loud noises while turning. Found bad rollers and belt. Quoted parts and labor. Replaced all parts and unit running normal. 1yr warranty on parts and labor.; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Waxhaw, NC 28173

Mitch H.

Job Details: 05/09/2024

"Checked and found rotor bolt had come loose and was laying under washer. Checked rotor, stator and slider, all look good. Applied locktite, reinstalled and tightened bolt. Washer now operating properly."

We serviced a

KENMORE DRYER

Model ="11065132410"

Near Manchester, CT 06040

Jeremy B.

Job Details: 05/09/2024

Found belt broken and a large amount of lint build up. Installed repair kit and vacuumed lint. Customer must clean vent. Tested dryer now running and sounds properly.; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Manchester, CT 06040

Jeremy B.

Job Details: 05/09/2024

"Installed new compressor and filter drier pulled vacuum the. Recharged please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRT314TFDB03

Near Lincolnton, NC 28092

Ryan S.

Job Details: 05/09/2024

"Customer complained unit not cooling. Found unit had almost no frost pattern and compressor was running. Ordering compressor and locking parts. 2xtimeframe , and process tube. Wasnt able to pull unit all the way out to get to compressor due to cabinets being repaired for a dishwasher beside it and cant pull it out. Informed customer she will need to get landlord to pull unit out for when I return and am ordering parts. Office will call when parts come in to schedule return call. ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Compressor lokring 1) and 1 W11504430 (Compressor lokring 2) and 1 W11506619 (Compressor lokring 3) and 1 W11109499 (Filter dryer) and 1 W11504445 (Dryrer lokring 1) and 1 W11504447 (Dryrer lokring 2) and 1 W11461499 (Process tube) and 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFC2061KES10

Near Simsbury, CT 06070

Chuck M.

Job Details: 05/09/2024

Ice maker fill tube was not inserted into ice maker fill cup. Water froze at bottom of freezer and lower basket causing door to become stuck closed. Cleared ice and secured fill tube.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Wilbraham, MA 01095

Chris B.

Job Details: 05/09/2024

Complaint that the bottom sprayer came loose and touched the heating element. Quoted parts and labor. Replaced part and ran a diagnostic cycle. Dishwasher running normal. 1yr warranty on parts and labor. Customer has a coupon and it was applied to labor cost.

We serviced a

SAMSUNG ELECTRON REFRIGERATOR

Model RF18HFENBSR/US 00

Near Plainville, MA 02762

Aimee Z.

Job Details: 05/09/2024

Found needs new tower and drain tube the drain is frozen and tower stuck to back wall; ordrng 1 DA97-11823A (Tower) and 1 DA97-11608A (Drain tube) and 1 DA97-11608B (Drain tube)

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Westfield, MA 01085

Mike K.

Job Details: 05/09/2024

"Unit running, but not heating. Found open cutoff thermostat. Replaced and unit running properly, tested in timed dry. Heater tested fine at 9.5 ohm; used 1 279816 (THERMAL KIT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW1

Near South Windsor, CT 06074

Jeremy B.

Job Details: 05/09/2024

Dryer drain pan box full and float tripped for too long causing error code needs new drain pump assy. ; rqstng P&A on 1 W11551760 (Drain pump assy) and 1 W11565028 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Springfield, MA 01109

Gary V.

Job Details: 05/09/2024

"Inspected and found door hinge binding on side of cabinet when closing, leveled unit and adjusted door and hinge, tested fine.; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Litchfield, CT 06759

Jimmy R.

Job Details: 05/09/2024

Installed all new parts for ice maker dispenser ran unit thew a crushed ice dispense and a regular dispense all operations now working to factory specs

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R6241SR/AA

Near Bristol, CT 06010

Ruben C.

Job Details: 05/09/2024

Checked unit not making ice ice maker does not harvest with test button ordering ice maker; rqstng P&A on 1 Da97-15217d (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WDT970FAHZ03

Near New Hartford, CT 06057

Ruben C.

Job Details: 05/09/2024

Could not do any check ticked done incorrectly it was done for a dishwasher not refrigerator cust has to call her contract

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Warren, MA 01083

Chris B.

Job Details: 05/09/2024

Complaint that the units front right burner is not working and they heard a loud pop noise. Found bad infinite switch. Replaced part and unit working normal.; used 1 WPW10434452 (INFINITE SWITCH) from stock

We serviced a

GE REFRIGERATOR

Model CYE22TP2MKS1

Near Southampton, MA 01073

Mike K.

Job Details: 05/09/2024

"Complaint of loud rattling noise when running. Unit in defrost on arrival, defrost operation verified.All fans and compressor running, no rattling, good air flow throughout unit. Cannot replicate at this post by. Like a large humming and consistent. Advised to record if does so again. Collected for service call only"

We serviced a

KITCHENAID WALL OVEN

Model KOCE500ESS23

Near Northampton, MA 01062

Mike K.

Job Details: 05/09/2024

"Unit is under 1yr wp warranty per service bench. Just purchased, came with rack upside down in unit and stuck.Was able to remove rack and get inserted correctly."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Springfield, MA 01118

Gary V.

Job Details: 05/09/2024

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW 1 W10752283 WASHPLATE , and 1 W11454734 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBW03

Near West Hartford, CT 06117

Ruben C.

Job Details: 05/09/2024

Checked unit found frost build up in freezer front on left side glides are rough to pull door ordering glides and seal; rqstng P&A on 1 WPW10443311 (Freezer door seal) and 2 WPW10120018 (Glides)s

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Newington, CT 06111

Ruben C.

Job Details: 05/09/2024

Replaced control was able to run diagnostics tested automatic test normal cycle working normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model KUDF204KPA00

Near South Windsor, CT 06074

Amanda R.

Job Details: 05/09/2024

Customer just recently had water lines installed to make ice ice maker wasnt turned on turned on ice maker

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS2

Near New Britain, CT 06053

Ruben C.

Job Details: 05/09/2024

Checked unit ran cycles no error codes in memory ran diagnostics normal tested operation normal left motor with cust; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near South Hadley, MA 01075

Mike K.

Job Details: 05/09/2024

"Unit has been having intermittent power failures. Multiple times over several weeks, different durations.Fan and compressor working on arrival. Ordering main control and evap fan.; ordrng 1 W11556912 (Control board) and 1 W11661931 (Evap motor)"

We serviced a

WHIRLPOOL REFRIGERATOR TOP

Model WRT549SZDW00

Near West Springfield, MA 01089

Mike K.

Job Details: 05/09/2024

"Compressor and fans running, not cooling. Removed evaporator cover and ice block in upper right corner, sealed system issue. Quoted for compressor, evaporator and labor. Denied. Collected for service call only"

We serviced a

LG REFRIGERATOR

Model LFXC22526S-00

Near Plainville, MA 02762

Aimee Z.

Job Details: 05/09/2024

Installed new ice box fan completeTurn on ice maker Cust paid balance on new evap fan.Returned EAU63923603 sent to office Cust paid the balance of correct evap motor ABA74248410

We serviced a

KITCHEN AID REFRIGERATOR

Model KRMF606ESS01

Near Franklin, MA 02038

Aimee Z.

Job Details: 05/09/2024

Found the freezer fan making noises ; ordrng 1 W11109595 (Fan kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near East Longmeadow, MA 01028

Gary V.

Job Details: 05/09/2024

Techline #sr7739060309. Inspected and found freezer evaporator fan motor broken will order the part and return to replace.; ordrng 1 W11578030 (Evap fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Hampden, MA 01036

Gary V.

Job Details: 05/09/2024

"Inspected and found evap packed with frost and unit not defrosting, attempted auto defrost and did not start defrosting, ohmed orange to neutral at control and found closed circuit indicating heater is good, however ohmed orange to brown and found open circuit indicating failed defrost bimetal, will submit estimate and call for return date.; rqstng P&A on 1 W11524469 (Jazz board), ordrng 1 W11524653 (Harness w/bimetal)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Enfield, CT 06082

Gary V.

Job Details: 05/09/2024

"Installed new pump and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBSR/AA01

Near Enfield, CT 06082

Gary V.

Job Details: 05/09/2024

"Inspected and found ice maker not working, needs ice maker kit, quoted and they will call.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPW2AAA

Near Mansfield, CT 06268

Jeremy B.

Job Details: 05/09/2024

"Dishwasher fills when power is off. Needs new fill valve.; ordrng 1 W11684258 (Valve), dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE"

We serviced a

WHIRLPOOL DRYER

Model MED7230HC1

Near Ashford, CT 06278

Jeremy B.

Job Details: 05/09/2024

"Dryer not heating. Found open element and open thermostat. Left heater with customer used vent test kit and text failed recommend customer clean vent. ; rqstng P&A on 1 WP8557403 (High limit thermostat), used 1 WP3387747 (ELEMENT), and 1 W11224254 (VENT TEST KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Windham, CT 06226

Jeremy B.

Job Details: 05/09/2024

Washer not starting keeps giving sensor fault. Found faulty sensor and replaced then ran calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Columbia, CT 06237

Jeremy B.

Job Details: 05/09/2024

Customers complaint is refrigerator keeps running and never shuts off. Food freezing in fresh food section. Found even frost pattern on evap. Fans and compressor running. Measured temps in freezer found ; rqstng P&A on 1 W11546690 (Control) and 1 W11380595 (Diffuser)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 05/09/2024

Customer complained timer was broken. Confirmed complaint. Replaced timer and knob. Verified proper operation.

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