We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/27/2023
"Replace damper control, tested operations no additional issues. Found with refrigerator at this time. No additional issues reported by customer. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Monroe, NC 28110
Jonathan J.
Job Details: 10/27/2023
Complaint will not dispense ice unit seems to run all the time frame is dented. I found unit appears to have been dropped during install customer stated when they installed it she was in a walker and had just gotten out of surgery. I found ice in bin was clumped together causing ice to not dispense locking up auger mtr. I broke up clumps replaced ice maker tested ops cannot do anything about damaged cabinetry of refrigerator. Called whirlpool file number 8002531301 7737658637 file number ; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/27/2023
Found unit is throwing f7e2 motor failure during initial system check. Unit will not supply power to any components other that drain pump. Order and replace sump assembly and control. ; ordrng 1 W11460946 (Sump assembly) and 1 W11462461 (Board.)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDR204KPA00
Near Mooresville, NC 28117
Vincent O.
Job Details: 10/27/2023
Found no compressor operation. No power to compressor. Customer also says that unit began making loud buzzing noise just before complete no cool. Order and replace control and compressor. ; ordrng 1 W11568810 (Main pcb) and 1 W11596021 (Compressor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Springfield, MA 01108
Roger R.
Job Details: 10/27/2023
Found unit has a hole in the stainless steel tank. See photos. Unit will need a new tub. Ordering new tub. ; rqstng P&A on 1 W11409866 (Tub dishwasher) and 1 2time (Extra time for tub replacing)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413UB4A
Near Warren, MA 01092
Chris B.
Job Details: 10/27/2023
Replaced part and unit running normal.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, CT 06040
Amanda R.
Job Details: 10/27/2023
F1e2 drive module over voltage F9e1 long drain F3e2 pressure system fault f0e3 overload f0e7 load detected clean cycle unit powers on but wont start a cycle drain pump just constantly running blew through pressure hose it is clear needs new control ; ordrng 1 W11624943 (Control) and 1 W11396717 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ABC2037DEW
Near South Windsor, CT 06074
Amanda R.
Job Details: 10/27/2023
Customer very confused at first talking about fridge water then talking about house water
We serviced a
GE REFRIGERATOR
Model GFSS6KKYASS
Near South Windsor, CT 06074
Amanda R.
Job Details: 10/27/2023
Replaced both drain tubes made sure both evaporator drains were clear customer did not turn unit off took food out and left plugged in with doors open set teamps at recommended and explained needs to make sure it freezes before putting any food in it
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, SC 29745
Mitch H.
Job Details: 10/27/2023
"Ran diagnostics, no stored error codes. Ran automatic test cycle, completed properly. Exited diagnostics, started Quick wash cycle. Allowed machine to fill and agitate, no issues found. Cancelled cycle, washer draining correctly. Washer operating as designed. No issues."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/27/2023
Found customer accidentally used laundry soap in dishwasher causing excessive suds and tripping leak sensor. F8e4 error. Removed water from tray. Cycled unit and verified proper operation. No leaks. All functions check ok.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near York, SC 29745
Mitch H.
Job Details: 10/27/2023
"Tested and confirmed left front element not heating properly. Replaced element and infinite switch. Tested, all elements now operating properly.; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT and 1 WPW10434452 INFINITE SWITCH"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/27/2023
"Ran diagnostic test 56, found E2and E5 ice maker errors. Ran ice maker test 57, would not complete cycle. Ordering ice maker. Part is on B/O. Advised customer that office will call to schedule return when part arrives.; ordrng 1 W11658802 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Tolland, CT 06084
Amanda R.
Job Details: 10/27/2023
Freezer door not closing because freezer is over packed and ambient air created condensation which froze which evaporator fan was hitting ice build up cleared ice set temps at recommended freezer door had gap on top left corner needed to be shimmed up ; used 1 WP487576 (E) from stock
We serviced a
WHIRLPOOL DRYER
Model MEDC400VW0
Near Tolland, CT 06084
Amanda R.
Job Details: 10/27/2023
Door switch broken replaced tested starting normally ; used 1 WP3406107 () from stock
We serviced a
KITCHENAID RANGE
Model KSGG700EBS6
Near Denver, NC 28037
Ryan S.
Job Details: 10/27/2023
Installed new glass. Showed customer took picture.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near New Britain, CT 06051
Ruben C.
Job Details: 10/27/2023
Replaced control fan and wire jumper had to defrost unit completely frozen checked element is ok getting 106 ohms tested operation normal advised cust to give 24 hours before filling freezer
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Marlborough, CT 06447
Jeremy B.
Job Details: 10/27/2023
Dishwasher leaking suds. Customer using laundry soap. Cleared float and ran test all checks ok.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Cromwell, CT 06416
Jeremy B.
Job Details: 10/27/2023
"Washer not draining. Found wires at bottom broken. Was able to repair but needs new harness and pump. Left pump with customer. ; ordrng 1 W11590868 (Harness), dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 10/27/2023
"Customers complaint is washer making loud noise during spin. Ran diag found no error codes. Ran factory cycle, calibration, and then a diagnostic cycle. Activated high speed spin and squeak coming from gearcase. Quoted customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 10/27/2023
Natalies new rolller wheels all checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Hartford, CT 06103
Chuck M.
Job Details: 10/27/2023
Customer complaint is that dishwasher was not draining. Inspected and found knock out plug in new garbage disposal was not removed. Removed and tested. Dishwasher is draining properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Hartford, CT 06114
Chuck M.
Job Details: 10/27/2023
"Installed motor and capacitor. Tested on automatic test cycle. Washer fills and spin. When in agitate washer agitates for a couple seconds then clicks off and lid Lock LED comes back on. Ordered control and lower harness. ; ordrng 1 W11608056 (Control) and 1 W11665968 (Lower Harness), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Hartford, CT 06106
Chuck M.
Job Details: 10/27/2023
Customer complaint is that refrigerator and freezer doors are rusted. Took pics. Ordered both doors. ; ordrng 1 LW11156544 (dor-fip) and 1 LW11025544 (dor-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28214
Robert A.
Job Details: 10/27/2023
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the lights and UI were on but the compressor was not running. I cycled power and the compressor began to run. The evap is not covered in ice. All fans and light work fine, I let the unit run for 20 min. No cooling inside the unit, the high side tubing from the compressor did get warm and the low side into the compressor did get cool. I noticed the evap fan was not running, I ran test 3 and the damper door responded but the fan did not run. I checked voltage from the control (p8-5&6). 0v coming from the board. I removed the evap panel and checked for a frost pattern and it did not develop frost. The evap fan started working when I wiggled the connector. The unit needs a new control board and compressor to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11556912 (Control board) and 1 W11642011 (UI control) and 1 W11557425 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Charlotte, NC 28214
Robert A.
Job Details: 10/27/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Simsbury, CT 06070
Chuck M.
Job Details: 10/27/2023
"Installed gear case, cam, and belt. Ran diagnostics test cycle and washer checked ok."
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Newington, CT 06111
Chuck M.
Job Details: 10/27/2023
"Customer complaint is that she was boiling a big pot of water and the microwave turntable melted and cracked. Took pic. Customer was not using microwave at the time. Customer said Blower fan kicked on for about 2 minutes then shut off. Customer boiled water in the same pot and the interior of microwave did get hot. Blower fan did not turn on automatically. Ordered cavity thermostat, control and additional tech to remove microwave. ; ordrng 1 W11213317 (thrmst-fix) and 1 W11129648 (cntrl-elec)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HS1
Near Springfield, MA 01108
Roger R.
Job Details: 10/27/2023
Found unit has no power at wall outlet. Second floor apartment. Instructed to call electrician to remedy issue.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near East Windsor, CT 06016
Gary V.
Job Details: 10/27/2023
"Installed parts listed and ran calibration, and auto diagnostics, cycled thru and tested fine now.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"
We serviced a
IKEA MICROWAVE
Model IBMS1455DS01
Near Windsor, CT 06095
Gary V.
Job Details: 10/27/2023
"Installed new button and cycled, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Simsbury, CT 06070
Gary V.
Job Details: 10/27/2023
"Inspected and found ui panel not responding and insert peeling off and door latch making loud noise, will order parts and return.; ordrng 1 W11460908 (Panel w/covering) and 1 W11412299 (Door latch)"
We serviced a
MAYTAG REFRIGERATOR
Model MFX2571XEM2
Near Windsor Locks, CT 06096
Gary V.
Job Details: 10/27/2023
"Inspected and found air damper not opening properly to allow for proper cooling and led module in ff broken, quoted and he will call if wants repaired.; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Ashford, CT 06278
Gary V.
Job Details: 10/27/2023
"Arrived and no answer at door or on phone, office confirmed.; saved tckt"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Springfield, MA 01104
Roger R.
Job Details: 10/27/2023
Checked unit and all functions working normal. Ran diagnostics and calibration cycles. Also checked bottom end and all looked good.
We serviced a
MAYTAG WASHER
Model MHWE201YW00
Near Matthews, NC 28105
Jeff L.
Job Details: 10/27/2023
Found customer used cleaning suds with cleaning chemical that created to much suds allowing unit to leak out front door with sudsy water. Advised customer to clean with afresh or any other machine cleaning product. Unit ran and check okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Matthews, NC 28105
Jeff L.
Job Details: 10/27/2023
Replace defrost heater unit Randy checked OK Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrv986fdem01
Near Belchertown, MA 01007
Chris B.
Job Details: 10/27/2023
Complaint that the unit has water in the fresh food section behind the the drawers. Found clogged drainage. Unclogged the drainage and mentioned to the to keep an eye on the unit for the next few days. Collected for minor repairs.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Belchertown, MA 01007
Chris B.
Job Details: 10/27/2023
"Complaint that the unit is not cycling properly. Found error code F5E1, F8E1. Ran three diagnostic cycles and unit working normal. Found no noises nor issues with the filling. Calibration and hard reset. No issues found with the washer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlotte, NC 28214
Robert A.
Job Details: 10/27/2023
Cx did not answer the phone or the door. I tagged the door and marked the part for the return.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28214
Robert A.
Job Details: 10/27/2023
"Cx complaint that the unit making squeaking noises while it runs. I inspected the unit to confirm the complaint. The unit tumbles, heats and has good airflow. The squeaking is from the rollers, the unit needs new rollers and pulley wheel. Im ordering a dryer repair kit to resolve the issue. I current to do not have one for TS.; ordrng 1 4392065 (Dryer repair kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/27/2023
Confirmed dimple in top of door and took pictures. Explained to customer that we would need authorization from Whirlpool for repair. Customer could not provide purchase receipt. Says he didnt get anything from Ferguson. He is not going to pay for service call or repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Agawam, MA 01001
Mike K.
Job Details: 10/27/2023
"I year extended coverages purchased through Costco.Control panel warping up, ordering console; ordrng 1 W11460908 (User interface)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM7
Near West Springfield, MA 01089
Mike K.
Job Details: 10/27/2023
Installed control as interface/keypad. Plugged in and programmed. Started as normal compressor/fans running
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near West Springfield, MA 01089
Mike K.
Job Details: 10/27/2023
"Replaced condenser, pulled unit into vacuum and held. Charged 2oz of refrigerant and then plugged in, compressor drew in next 3oz of r134a. Unit running and return line getting hot, fr at 59 and dropping. Apartment at 71. Cs to monitor.. empty apartment."
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Holyoke, MA 01040
Mike K.
Job Details: 10/27/2023
"Covered by authorization. Unit had been having issues with right door bot closing, would come open on its own, it has been closing fully the last couple days and operating normal on arrival. Door closer looks to be fine, nothing rubbing and sealing ok. Raised front feet to add more gravity to door closure and evened doors."
We serviced a
LG REFRIGERATOR
Model LFCS22520S/00
Near Northampton, MA 01062
Chris B.
Job Details: 10/27/2023
Complaint that the unit is not cooling properly. Found vent on the back clogged with dust and not reaching temp properly. Compressor is running and was running very hot when panel was removed. Customer cleared out the vents and mentioned to let it run cool for the next few hours to reach proper temperature. No issues found with the refrigerator. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Easthampton, MA 01027
Chris B.
Job Details: 10/27/2023
Complaint that the unit is not spinning out properly. Quoted parts and labor. Replaced hub and unit running normal. Mentioned to the customer to do a few small to medium loads first.; used 1 W10528947 (HUB) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW0
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/27/2023
Found new transformer damaged. Terminals completely separated from coil. Reordering transformer. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/27/2023
Found f1e1 ACU failure. Ran diagnostics and verified operation of components. Order and replace control. ; ordrng 1 W11201292 (cntrl-elec) and 1 W10864049 (Control)
We serviced a
ELECTROLUX DRYER
Model EFME617STT0
Near Tolland, CT 06084
Amanda R.
Job Details: 10/27/2023
Customer realized they have ten years extended warranty on unit
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Suffield, CT 06078
Gary V.
Job Details: 10/27/2023
"F8e3, f9e1, f0e1, f1e1, inspected and found multiple problems, main acu fault and level sensor fault, suds and long drain . Quoted for repair and she will call if wants repaired."
We serviced a
WHIRLPOOL COOKTOP
Model WFE535S0LS2
Near Farmington, CT 06032
Ruben C.
Job Details: 10/27/2023
Checked unit found burner harness in back disconnected cuasing malfunction of burner no heat reinstalled harness tested operation normal left burner and switch with cust; dspstn on spec-tagged invntry: 1 WPW10434452 INFINITE SWITCH
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Farmington, CT 06085
Ruben C.
Job Details: 10/27/2023
"Checked unit ran diagnostics no error codes ran spin with no clothes tested fine went up to speed but when clothes put in starts banging on left side manually moved drum back and forth sounds like shocks need to order shocks and getting spring in case need to set up for helper unit stacked 0; rqstng P&A on 4 W11316766 (Damper assy)s and 2 W11314394 (Spring assy)s and 1 Helper (Helper), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Avon, CT 06001
Ruben C.
Job Details: 10/27/2023
Replaced console tested operation normal ran diagnostics normal all functions on panel working normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Burlington, CT 06013
Ruben C.
Job Details: 10/27/2023
Replaced both doors tested operation normal freezer is sealing normal heated gasket to conform; used 1 WP488881 (WASHER) from stock
We serviced a
ELECTROLUX DRYER ELECTRIC
Model efme617stto
Near Charlotte, NC 28270
Jeff L.
Job Details: 10/27/2023
Tore machine down found loose wire on door switch and heater tighten both wires down put unit back together unit operated ran and checked OK cut down dryer vent and reattached to wall.Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/27/2023
Ran unit with clothes in it never got any leaking from the gear case seal the drain pump and tpressure hose was installed correctly on outer tub filled unit up to maximum capacity of water let unit agitate and spin out they were small amounts of water being slung over the top and the unit was nowhere near full of clothes at this time Im going to recommend replacing suspension rods to solve the problem.Part#W11396716; ordrng 1 W11396716 (Suspension rods)
We serviced a
KITCHEN AID DISHWASHER
Model WED8120HC0
Near Fort Mill, SC 29707
Mitch H.
Job Details: 10/27/2023
"Tested and found element not heating properly. Removed element and found it burnt. Replaced element, tested, dryer now operating properly.; used 1 WP3387747 (Element) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/27/2023
Replaced all parts ordered by a previous technician I also found one of the lines to the seal system in the back vibrating I readjusted the line took the vibration out After installing the flapper reinstalled that you are and it was throwing PO fault code I contacted Whirlpool Tech Support and spoke with Leon to see why it would have happened or if there was anything I could do to clear it out there was nothing to be done. Standard procedure unplug unit replaced flapper restore power and normally that UIs find not in this case.Please contact customer as soon as possible to have this unit repaired when part comes in she has no operation of her UI at this time. ; ordrng 1 W11577100 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near New Britain, CT 06051
Chuck M.
Job Details: 10/27/2023
Customer complaint is that gasket was not sealing to cabinet and there was condensation in FF section. Corrected gasket with blow dryer and gasket is now sealing properly.
We serviced a
SAMSUNG WASHER
Model WA45M7050AW/A4
Near Westfield, MA 01085
Mike K.
Job Details: 10/27/2023
"Tub full and not draining, can heat pump humming. Verified 120vac coming to pump and while testing it started to drain, drained tank fully.Quoted for drain pump/labor but is operating now.Accepted. Office will contact cs when part comes in to schedule return.; ordrng 1 DC97-19289F (Drain pump)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD77EC0HS02
Near Cornelius, NC 28031
Vincent O.
Job Details: 10/27/2023
Found broil element open and fried. Shorted to cavity causing sparks. Safety covering repair. Auth# w195ts1wpl1.; ordrng 1 WPW10260252 (elmnt-brol)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Davidson, NC 28036
Vincent O.
Job Details: 10/27/2023
Unable to verify complaint at this time. Ran normal cycle and verified no leaks anywhere. Found water evidence in bottom rear. Customer says issue happened during clean washer cycle. Suspected over sudsing caused unit to leak from rear tub vent. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11316256 VALVE (COLD) and 1 W11458345 DRAIN PUMP
We serviced a
KENMORE REFRIGERATOR
Model 106.50569992
Near Charlotte, NC 28277
Jeff L.
Job Details: 10/27/2023
Unit has good frost pattern condenser fan evaporator fan compressor are all working and running found the waterline to the filter housing bent and cramped and the filter housing cracked need to replace both in order to have a working icemaker the temperature coming over to the refrigerator is 38? the freezer section is 11? I did find some bottles and containers up on the top shelf blocking the vent so I rearrange some shelving in the refrigerator side move the stuff that was blocking the damper and going ToAdvise customer to watch unit and let us know if it doesnt make a difference the condenser calls were extremely clean.Part#WP2186443Part#8201597; ordrng 1 WP2186443 (Filter housing) and 1 8201597 (Water line)
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Westfield, MA 01085
Mike K.
Job Details: 10/27/2023
"Glass lid is broken off of hinges. Cs says it is second time needing lid replaced. Ordered lid, hinges and screws. Office to contact when parts come in with authorization to schedule return.; rqstng P&A on 1 W11256781 (Lid) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge) and 4 W11404293 (Hinge screws)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 10/27/2023
Ice layer forming on shelves and liner in freezer. Found doors closing properly. Recommend customer clear ice and see if it comes back. The ice door broke while testing needs new. Deli drawer keeps freezing food needs new diffuser. ; ordrng 1 W11449567 (Diffuser) and 1 W11447197 (Diffuser) and 1 W11452422 (Ice door)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Charlotte, NC 28208
Robert A.
Job Details: 10/27/2023
Cx complaint that there are dents on the MW door. I inspected the unit to confirm the complaint. I found no dents on the door or any other exterior part. I called the GC to come to the home and verify that there are no dents. He said someone else called in this issue. He did not see any issues with the unit. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM0
Near Fort Mill, SC 29707
Mitch H.
Job Details: 10/27/2023
"Removed and replaced both top rack adjuster assemblies. Reinstalled rack, tested, operating and adjusting properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Monson, MA 01057
Roger R.
Job Details: 10/27/2023
Found main wash pump running but not building any pressure to wash dishes. Unit will need new pump assembly. Installed new pump and unit working properly. ; used 1 W11665769 (MOTOR/SUMP) from stock
We serviced a
FRIGIDAIRE DISHWASHER
Model FDPC4221AW1A
Near Monson, MA 01057
Roger R.
Job Details: 10/27/2023
"Found unit not starting when door closed. Seal causing door to not close fully. Will need new door seal. ; ordrng 1 154827601 (Seal, door)"
We serviced a
SAMSUNG DRYER
Model DVE50R5200W
Near East Longmeadow, MA 01028
Roger R.
Job Details: 10/27/2023
Found unit heating properly with no vent connected. Ran on both automatic cycle and timed cycle. On timed dry make sure to turn off eco dry setting
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHW00
Near Longmeadow, MA 01106
Roger R.
Job Details: 10/27/2023
Installed new right side refrigerator door due to broken hinge socket at bottom of the door. Broken Door Hinge - Special Project S253AD
We serviced a
KENMORE WASHER
Model 110.23812100
Near Marshville, NC 28103
Jonathan J.
Job Details: 10/27/2023
"Complaint Wash machine agitates fills with water, but will not drain will not spin. I found a little latch has failed bypassed per customer request tested operations no additional issues found new small children near or around house."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 10/27/2023
Drawer not staying in place. The left rail keeps separating and drawer falls. Tried making adjustments but still falling off. Recommend replacing the left rail. ; ordrng 1 W11131365 (Left drawer slide)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Stanley, NC 28164
Ryan S.
Job Details: 10/27/2023
"Installed new control board. Flipped breaker and unit still not coming on. now getting 14v to Ui panel. And 5vdc from Ui to keypad. Checked power to unit and has proper 120 v on each leg to neutral and 240 across. Checks for ground to short on all parts, no ground to short found anywhere, called techline. Informed of all progress and double checked on phone confirmed bad UI. Sr# 7737654722 ordering new UI. ; ordrng 1 W11600651 (UI panel)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 10/27/2023
Installed new wash arm and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newington, CT 06111
Chuck M.
Job Details: 10/27/2023
Installed door and roller cab. Checked ok.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rock Hill, SC 29730
Mitch H.
Job Details: 10/27/2023
"Tested and found no response from control, completely blank. Removed control, found control shorted and burnt, indicating drain pump failure. Replaced drain pump and control. Ran control calibration and tested washer. All operating properly.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near York, SC 29745
Mitch H.
Job Details: 10/27/2023
"Tested washer and found it will not run a cycle. Entered diagnostics, found F1E1 control error. Was able to run component tests and found valve not actuating. Ordering control and valve. Checked part availability, control is special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11624943 (Control) and 1 W11614515 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model G
Near South Grafton, MA 01560
Aimee Z.
Job Details: 10/27/2023
"Found moisture around the ice mix fridge side, first adjusted doorCheck seal door for ice maker good.Found 2 spots where ice bin hits and are dented , tried to heat to shape Wouldnt take shape.Also put light disp shine up could see air leak at ice doorOrdering door ice bin and ice door; ordrng 1 W11679939 (Ice door) and 1 WPW10606117 (Ice door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Stanley, NC 28164
Ryan S.
Job Details: 10/27/2023
Customer complained of no water. Found valve bad. Replaced from ts. Ran unit and unit now working as designed. Showed customer. ; used 1 W11434044 (VALVE-INLT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 10/27/2023
Customer complaint was drum not turning. Found belt broken. Replaced belt from ts. Also replaced pulley and. Its drum rolled due to wear . Used dryer repair kit. Ran after and unit working as designed. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL RANGE
Model WEC310SAGS3
Near Marshville, NC 28103
Jonathan J.
Job Details: 10/27/2023
Replace control board tested operations no additional issues. Found oven is preheating. Cooktop is working fine. No further error codes.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/27/2023
"Complaints not dispensing water out of door dispenser. Making ice just fine though. I found unit does not have water pressure regulator by Apex installed. Customer stated she had another company out half of a dozen times that replaced water valves filter, housing computer issues all sorts of other things for the same complaint customer has to twist water filter by removing and then reinstalling filter to get water to dispense from door ordering parts per Technical Service Pointer #: W11394954A Action Required: Mandatory. ; ordrng 1 W10786952 (Kit) and 1 8212547RP (Line)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 10/27/2023
Complaint lights in freezer and one light in fresh food section not illuminating. I found complaint true I replaced all 12 LEDs tested operation no additional issues found at this time or reported at this time unit has a two-year limited warranty from manufacture. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Newington, CT 06111
Ruben C.
Job Details: 10/27/2023
Installed wheel roller on unit and installed door cust will put whirlpool name tag on herself took pic of right side top has damage to top where top hinge heated gasket to conform
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Suffield, CT 06078
Gary V.
Job Details: 10/27/2023
"Inspected and found ui panel not responding, unit needs electronics replaced,will order and return. Customer needs fri nov 10th pm slot.; ordrng 1 W11378949 (Ui panel) and 1 W11565020 (Main acu)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/26/2023
"Upon arrival found unit unit doa. turned unit on.compressor fires up with no issue. Compressor shutting down after a few minutes. Inverter begins to flash error f4. Indicating bad inverter. New compressor does not come with inverter. Will need inverter boars also. Ordering inverter. Customer had to leave. Tried to call to inform of issue no answer. ; ordrng 1 W11578028 (Inverter), dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506621 COUPLER 6 NK MS 00 , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/26/2023
Found open hi limit tstat. Order and replace open hi limit. ; ordrng 1 WP4449751 (thrmst-fix)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Huntersville, NC 28078
Vincent O.
Job Details: 10/26/2023
Found evap completely frozen over. No air flow. Order and replace harness. ; ordrng 1 W11566892 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/26/2023
Unable to verify complaint at this time. Customer showed video evidence of unit leaking from tub at front of unit between door and tub. Water shut off at time of arrival. Turned water on to test. Valve stuck closed. Will not allow water to unit. Possible valve issue that caused leak. Also found warp in inner door liner. Order and replace valve and door liner. ; ordrng 1 W11175771 (valve-inlt) and 1 W11676896 (Inner door)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC3
Near Mooresville, NC 28115
Vincent O.
Job Details: 10/26/2023
Found excessive vibration caused by worn suspension. Order and replace suspension. ; ordrng 1 W11396716 (Suspension)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/26/2023
"Ran washer and checked water flow on both hot and cold valves found cold water coming in slow, removed cold inlet and cleaned screen reattached water line and secured. Ran unit thew a diagnostics cycle and found no errors ran a calibration cycle to clear board and reset unit went threw as designed. Ran wash and spin cycles checked inlet water and unit is filling and operating to specs. Advised customer the water valve for washer does not shut down and needs to be replaced this could cause slow water flow if valve gets hung up half way she will get it replaced."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104KBL1
Near West Hartford, CT 06107
Chuck M.
Job Details: 10/26/2023
Customer complaint is that dishwasher was not drying completely and water left over underneath filter. Found water underneath filter. Adjusted drain hose and much less water is backing up. Set rinse aid to A3 from A1 for more rinse aid dispensing.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charlotte, NC 28269
Robert A.
Job Details: 10/26/2023
I installed the ordered part and tested the unit for
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28269
Robert A.
Job Details: 10/26/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28269
Robert A.
Job Details: 10/26/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f8e1, and ran manual water valve tests. The cold water was off, I turned the cold water on and the valve worked fine. However the home water valve cold side side leaking when its on. I informed the cx that the home cold side valve needs to be replaced. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
JENN-AIR RANGE
Model JGRP430HL05
Near Charlotte, NC 28278
Ryan S.
Job Details: 10/26/2023
"Customer complained door sticking, wont open, closing off balance. Found door lock malfunction causing door to stick and not open sometimes. Also ordering hinges because door is closing off balance. Scheduled return call for 11-1-23pm. ; ordrng 1 W11029221 (Door lock.) and 1 W11643630 (Hinge left) and 1 W11643898 (Hinge right)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28273
Ryan S.
Job Details: 10/26/2023
"When arriving customers son was home not her, ( he was over 18). Had trouble finding purchase receipt. Called his mom to find receipt. Had a delivery email but model number wasnt on email. Informed they need receipt with model number. He called his mother again and she tried to find email of receipt. They had delivery and purchase confirmations but nothing had model number on it. He said he will try to get receipt from Lowes. Called Randy to double check entitlements and serial number."