We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW0
Near Meriden, CT 06450
Jeremy B.
Job Details: 02/09/2024
Customers complaint is washer not draining. Arrived and found door locked with load inside. Was able to enter diag and open door. Found F8E1(long/no fill) found water supply off. Turned in and ran automatic test then started a heavy duty cycle and all checks ok.
We serviced a
KITCHENAID RANGE
Model KOCE500ESS23
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 02/09/2024
Customers complaint is the finish is coming off blue porcelain. Was able to use a scrubber and remove stains. All checks ok. ; O-emld tckt
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP2
Near Weddington, NC 28104
Jonathan J.
Job Details: 02/09/2024
Complaint dishwasher door falls will not stay open by itself. Door is very heavy. I found pulley on left hinge had broken. I replaced both police and both rope. Assemblies tested operations of door. No additional issues found everything is working just fine as of right now.; dspstn on spec-tagged invntry: 1 8194001 DOOR LINK KIT
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/09/2024
"F0e2 over suds condition detected f0e3 over loaded condition detected f0e5 out of balance load detected f8e1 no fill long fill error code. I found inlet. Water valve is humming extremely loud. I suspect valve solenoid. Both hot and cold. Are cutting out in the middle of a cycle causing F8 E1 error code to display. No Longville area code. I checked drain hose. No issues with drain. I checked all other issues. Highly advised customer seriously cut back on soap usage, just filling the tub with no soap added was creating heavy siding advice customer to run a clean washer cycle multiple times as well. No additional issues found with washing machine today."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Webster, MA 01570
Chris B.
Job Details: 02/09/2024
"Complaint that the ice maker is not cycling ice correctly and doesnt dispense ice at times. Found ice buildup in the shoot and all clumped up. Found door flapper not holding good seal and warm air melting the ice cubes. Will order new shoot.; ordrng 1 W11572058 (Ice Door Shoot), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"
We serviced a
JENN-AIR RANGE
Model JJW2430DP03
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/09/2024
Installed new panel programmed and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/09/2024
"I replaced led kit all leds, all leds are now working perfectly with no further issues reported by customer with refrigerator at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Brimfield, MA 01010
Roger R.
Job Details: 02/09/2024
Assist only. See CB ticket for same appointment compressor okay not needed; dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 WPW10507886 COMPRESSOR
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near New Britain, CT 06052
Chuck M.
Job Details: 02/09/2024
Customer complaint is that freezer door was opening easily and there was frost in bottom left corner. Found door closed tightly and no frost. Unit is packed with food on all shelves. Bottom shelf and basket has no circulation due to packed food. Gasket Checked ok. Advised customer to rearrange food for better circulation.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2 HUB
Near West Hartford, CT 06107
Chuck M.
Job Details: 02/09/2024
Installed wash motor and tested. Dishwasher is working properly. Showed customer it works.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Hartford, CT 06106
Chuck M.
Job Details: 02/09/2024
Replaced freezer and refrigerator doors. Corrected gasket with blow dryer. Checked ok.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Charlotte, NC 28262
Jeff L.
Job Details: 02/09/2024
Replaced inner basket unit ran and checked ok with no leaksCall complete
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Southington, CT 06479
Jimmy R.
Job Details: 02/09/2024
"Tested washer and found unit had gone threw a cycle then errored out f9e1 long drain and cycle stopped and customer could not get unit to work. Canceled out error and checked drain pump, found pump connection had broken off not allowing power to drain pump motor. Cut out bad connections and reattached with connectors crimping them in, brought unit legs down to lift unit up to stop from hitting pan ran a wash and drain cycle and all operations are now working to specs"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ4
Near Southington, CT 06489
Jimmy R.
Job Details: 02/09/2024
"Checked over unit and found right front burner and left front burner not cooking the same speed customer stating right one heats faster then left. Heated up burners and gave customer Ed on right burner is a stronger burner then left this is normal operation advised using right side then left if wanting heating things faster. Fixed stove language due to in French gave customer Ed on how to use the air fryer and all functions, checked all other operations and unit is working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Southington, CT 06489
Jimmy R.
Job Details: 02/09/2024
"Installed new cntrl and stator ran unit thew a calibration cycle and found unit had been making a click when spinning, found noise coming from slider replaced slider and recalibrated unit. Ran a wash cycle and unit is now working to specs ; used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVY09
Near Suffield, CT 06078
Gary V.
Job Details: 02/09/2024
"Inspected and found drain frozen over and needs to be replaced, will order and return. Customer wants next Friday am slot.; ordrng 1 W10619951 (Drain tube)"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Southbridge, MA 01550
Chris B.
Job Details: 02/09/2024
Complaint that the unit is out of balance. Found issues with the suspension and will quote for parts and labor. Customer will adjust the unit first before changing out parts. Mentioned to the customer they have 7 days to waive the trip fee into labor. Trip fee already collected.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Unionville, NC 28110
Jonathan J.
Job Details: 02/09/2024
"I replaced spark, igniter, tested operations, no additional issues found all burners are igniting properly upon departure. All burners have a perfect flame pattern on both high flame and low flame."
We serviced a
WHIRLPOOL WALL OVEN
Model WW27210W
Near Manchester, CT 06042
Amanda R.
Job Details: 02/09/2024
Upper oven bake element broken replaced preheated to 350 operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near South Windsor, CT 06074
Amanda R.
Job Details: 02/09/2024
Complaint not freezing ice bread adjusted thermostats and explained how the freezer cools ff section
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JV0
Near Vernon, CT 06066
Amanda R.
Job Details: 02/09/2024
Icons for cooktop being on or hot dont work and bake and broil dont work black wire at terminal block burnt power cord and terminal burnt power cord wasnt tightened when installed fixed wires replaced terminal block and power cord has correct power at terminal and going into control still not working needs new control ; ordrng 1 W11544349 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Jeff L.
Job Details: 02/09/2024
"Need to order new pulley system. Part #WPW10343192Found pulley bad after getting dryer down and replacing rollers. This is a new style pulley and the pulley in dryer kit bag will not work. Please call office to reschedule; ordrng 1 WPW10344192 (Idler pulley), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"
We serviced a
LG WASHER
Model GFW450SSM1WW
Near Somers, CT 06071
Gary V.
Job Details: 02/09/2024
Inspected and found drive belt broken and will order and return.; ordrng 1 WH08X10050 (Drive belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near East Windsor, CT 06016
Gary V.
Job Details: 02/09/2024
Installed parts listed. Cycled back on unit is working properly.; dspstn on spec-tagged invntry: 1 W10822606 AUGER MOTOR
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 02/09/2024
"Found that the spin speed shut off. Also need new shuck; ordrng 4 W11316766 (Shocks)s, dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 02/09/2024
"Found needs a evap fan steamed out freezer , Cust will have unloaded for install; ordrng 1 W11224591 (Evap fan with harness)"
We serviced a
JENN-AIR RANGE
Model JES1750FS2
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 02/09/2024
Tested bake 350 and convection 325 Showed customer convection fan is running Have to push door switch to see fan is movingTemps are perfect
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 02/09/2024
"I replaced all parts previously ordered. I tested operations. Everything is working properly. No abnormal noises. No additional issues found.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11449840 GEARCASE , and 1 W11550891 AGITATOR"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Avon, CT 06001
Gary V.
Job Details: 02/09/2024
"Inspected and found incomplete frost pattern, found no signs of uv dye on any connections , compressor is running hot, needs compressor replaced, ordering evap for back up in case of leaky evap. Will order parts and return.; ordrng 1 W10233960 (Compressor) and 1 W11256565 (Evaporator) and 1 WPW10143759 (Filter drier)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL1
Near Southington, CT 06489
Jimmy R.
Job Details: 02/09/2024
"Checked over unit and found ice maker had been leaking water into ice bin causing it to freeze into a block of ice, cycled ice maker and found once filled water would drip from ice maker mold into bin ice maker is cracked. Replaced ice maker and cycled unit ice maker filled and is now holding water and working to proper specs ; used 1 D7824706Q (ICE MAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Southington, CT 06489
Jimmy R.
Job Details: 02/09/2024
"Checked over unit due to customer had been hearing a noise coming from unit when running and mostly in the morning time, removed rear cover and found water valve pushed into condenser coils causing a rattling noise, the valve had popped out the condenser. Reattached condenser to rubber mounts and fixed valve pushed unit back in place and checked for noises, unit is now running properly advised customer unit will make some noise wile running and will make some noises when in a defrost cycle this is all normal noise."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Berlin, CT 06037
Jimmy R.
Job Details: 02/09/2024
"Tested unit in a diagnostics cycle and found dispenser not opening when calling for soap, checked power to dispenser when activated and proper voltage is there, checked dispenser and found motor broken causing unit to not open. Replaced dispenser and ran a diagnostics again checked for opening and dispenser is now opening properly and all operations are working to specs ; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/09/2024
Retuned to install pressure regulator. Installed regulator and leaks checked with bubble test. No leaks. Ran all surface burners. No pulsing. Customer checked also. Verified proper operation.
We serviced a
LG WASHER
Model WM4370HKA
Near Southampton, MA 01073
Mike K.
Job Details: 02/09/2024
"Diagnosis was a miss. Replaced on removing old boot, tub assy shifted far to right, unit has a broken spring. Ordering shocks and springs, cost parts about same, no additional charge to cs for parts or labor.; ordrng 2 4970FR2084Z (Suspension spring)s and 3 383EER3001J (Shock absorber)s"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Chicopee, MA 01013
Mike K.
Job Details: 02/09/2024
"Replaced control and interface board. Verified not operating without coins, added coins and unit started properly with lights coming on properly as well.Let nit rf n and didnt make it to agitate. Found not hot water coming to unit, not hot water from house valve, that waterline is not connected to any supply, just ends open. Ran second cycle tap cold and went into agitation fine."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Prospect, CT 06712
Jimmy R.
Job Details: 02/09/2024
"Tested unit and found washer would not wash ran diagnostics and found errors F7e1 tachometer missing or wrong signal F0e3 over loaded F0e5 off balance ran a diagnostics cycle and found motor just buzzing and tub never moving, checked motor and found plastic shroud had gotten jammed up in the belt and pulley causing it to stop motor. Straightened out housing and motor is now free and all operations are working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/09/2024
SR#7738375485 (Lisa) SafetyFound spray arm burnt and had fell off sump assembly there was nothing wrong g with heater there was a little plastic melted onto heater and that came right off. Unit ran and checked ok; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near West Springfield, MA 01089
Mike K.
Job Details: 02/09/2024
Replaced wiring harness and capacitor. Ran normal cycle and went through fill and into agitate fine. Cancelled and drained fine.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Charlotte, NC 28273
Mitch H.
Job Details: 02/09/2024
"Checked and found left front infinite switch shorted and burnt, also found power cord burnt off terminal block. Suspect cord issue caused switch to short. Called Whirlpool safety department spoke to Penny SR# 7738412993, advised her of findings. She gave authorization # W1AAT50WPL1. Ordering switch and terminal block. Checked part availability and scheduled return for 2/15 AM.; ordrng 1 W11129442 (Infinite switch) and 1 WPW10245259 (Terminal block)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Wethersfield, CT 06109
Chuck M.
Job Details: 02/09/2024
Customer complaint is that dryer was taking too long to dry. Ran dryer and checked venting outside. Found vent screen covered with lint. Cleared and advised customer to check periodically.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Canton, CT 06019
Gary V.
Job Details: 02/09/2024
"Inspected and found refrigerant flow sound coming from capillary tube on evaporator and added perma gum and sound quieted down, all functions test normal.; dspstn on spec-tagged invntry: 2 W11506619 COUPLER 8 NK MS 00 , used 1 212643 (SEALER-GUM) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28278
Mitch H.
Job Details: 02/09/2024
"Removed shelves and covers. Replaced valve and tested before reassembly and checked to make sure reservoir was not frozen. Valve operating properly. Reassembled, tested, still no water from dispenser. Advised customer that water line from valve to door is likely frozen. Instructed customer on how to turn off cooling. She is going to allow refrigerator to thaw out then test dispenser."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Charlotte, NC 28278
Mitch H.
Job Details: 02/09/2024
"Checked entitlement, found actual goods issue date of 12/22/22. Covered by additional 1 year Costco warranty. Tested and found no water dispensing and ice maker not working. Entered diagnostics, tested ice maker, would not cycle. Tested valve, valve actuated and operated properly in diagnostics. Ice compartment door separating. Ordering user interface, main control, ice maker and door. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11574766 (User interface) and 1 W11664342 (Control) and 1 W11594927 (Ice door) and 1 W11557001 (Ice maker)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 02/09/2024
"Customer complained of long dry times. Found heater was cycling on and off at proper temps. Ran dryer test kit test. Did not pass air flow test. Found dryer exhaust filled with lint debris. Informed customer to clean exhaust. Informed customer unit is working as designed. , if called for similar reason she will have to pay on next call."
We serviced a
WHIRLPOOL RANGE
Model jes9860cas02
Near Cornelius, NC 28031
Robert A.
Job Details: 02/09/2024
"Cx canceled the appt at the door, she no longer wants to complete the repair. I did not install the control or retrieve the broil element from last visit.; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Huntersville, NC 28078
Robert A.
Job Details: 02/09/2024
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and ran a service cycle. The unit fills and drains but there is no wash action. I checked the harness behind the panel, it was stuck to the inner door. I separated the harness and insulated it in e tape. I tested the unit, it still had no wash action after filling.The unit needs a new sump motor and control board to resolve the issue. I quoted the cx for the repair and collected the service call by check."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM1
Near Huntersville, NC 28078
Robert A.
Job Details: 02/09/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Davidson, NC 28036
Robert A.
Job Details: 02/09/2024
"Cx complaint that the unit is still not removing stains from the dishes. I inspected the unit to confirm the complaint. I ran the DW with the clear plastic cover with the cx. The wash motor and spray arms cycle and sprays water in all areas. However the overall water pressure seems weaker than normal, but the incoming pressure from the house is fine. I called Techline to document the issue. The cx has been referred to cx service. The cx is not satisfied with DW performance and want a replacement. He at least wants to replaced the upper spray arm and manifold. Im ordering the parts for the return visit.Sr7738439075; ordrng 1 W11507999 (Feed tube) and 1 W11545334 (Manifold) and 1 W11128231 (Manifold cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Brimfield, MA 01010
Chris B.
Job Details: 02/09/2024
After verifying with Roger found unit running normal. Measured 1.03amps on compressor side and normal frost pattern on the evaporator side. No ice buildup found. Mentioned to the customer to keep it running and to keep an eye on the cooling for the next few days. Parts will be returned in my bin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVMK01
Near Davidson, NC 28036
Robert A.
Job Details: 02/09/2024
"Cx complaint that the unit is still not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I tried jump the IM motor and water valve, neither worked. The IM is getting 111v across L & N. I checked power at the emitter and receiver boards at the blue w/ yellow wire, both are receiving 124v. I called Techline to document the issue. They had me remove the receiver board and jump from blue w/ yellow & black w/ white, the IM received 124v. The receiver board is not sending the correct voltage. Im ordering the parts again to resolve the issue.Sr7738437561; ordrng 1 W11629974 (Emitter board kit)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Simsbury, CT 06089
Gary V.
Job Details: 02/09/2024
"Inspected and found f6e1 fault for ui panel shorted, will order pertinent parts and return.; ordrng 1 W11625194 (Ui panel) and 1 W11646927 (Main acu)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Unionville, NC 28110
Jonathan J.
Job Details: 02/08/2024
Complaint door gasket keeps hitting lower basket and falling out of tray. Track tear has occurred on gasket. I found complaint true I replaced inner door gasket tested operations no additional issues. Found advised customer to make sure they are pulling on lower rack from the center so that it does not pull to the left or the rightoff the track causing it to grab gasket. No additional issues found with dishwasher today. No leaking occurring either and no fault codes in diagnostics fault history; dspstn on spec-tagged invntry: 1 W11498831 GASKET
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Westfield, MA 01085
Mike K.
Job Details: 02/08/2024
"Unit is under 1yr wp warranty per receipt, took photo. Unit has stopped making ice. Icemaker is on, does not respond to self test. Replaced icemaker and it ran self test fine, completed harvest and filled properly l. Arm was a little warped on new icemaker, replaced with original arm.; used 1 W11546935 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZD801
Near Monson, MA 01057
Roger R.
Job Details: 02/08/2024
F9und restriction at filter drier and pressure too high on high side and too low in low side. Replaced filter and recharged with refrigerant. All okay now. Pressure 65 psi on high side and. -5 on low side. ; used 1 W11109499 (FILTER DRIER-TUBE R600a) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 02/08/2024
"Tested and found that washer will not run cycle. Lid will lock and agitator will turn a few times then control says done. Checked capacitor, tested good. Unplugged washer for 2 minutes. Plugged back in, washer now operating. Ordering control. Checked part availability and scheduled return for 2/14 AM.; ordrng 1 W11513246 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/08/2024
Complaint oven will not broil bakes fine smell gas. I found bake ignition and broil ignition is perfect ignition is within first 2 clicks every time but broil keeps turning off every 2 mins at temp of 132 degrees and turned back on every 5 mins Im offing main control and spark ignitor to fix vents at top were being blocked by a decoration plate possibly trapping gasses inside oven extinguishing flame as after removing decoration plate everything started working normally file number office to call customer when parts come in file number 7738436481 file number ; ordrng 1 W10860916 (Spark module) and 1 W11620680 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1835VS0
Near West Springfield, MA 01089
Mike K.
Job Details: 02/08/2024
"Unit unplugged on arrival, plugged in and compressor will not turn over, ohms out fine ~ 5,5 &10. Tested with another start relay and same hums loudly, but not turning over.Quoted for sealed system/compressor. Is a r600a unit. Denied, service call already collected."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Chicopee, MA 01013
Roger R.
Job Details: 02/08/2024
"Found unit not level. Stable but leaking to left front. Leveled unit and checked operation, all okay."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/08/2024
"Customer complained unit is shaking really bad inspected suspension and inner drum and found balance ring on inner basket has broken free, tried to tighten and reattach but keeps coming loose in spin. Needs new inner basket, ordering inner basket. Informed customer part will be shipped to home, open package and inspect drum for damage and Call office to scheduled return call. ; rqstng P&A on 1 W10554251 (Inner basket)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/08/2024
"Customer complained unit wasnt spinning when saying spin, also agitate was moving whole drum intermittently. Found slider damaged. No error codes stored. Replaced slider from ts. Ran component activation and all agitate and spin functions. Verified proper operation. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Chicopee, MA 01020
Roger R.
Job Details: 02/08/2024
"Found unit has bad suspension rods allowing unit to shake and vibrate more. Quoted $119.99 for new rods and 239 labor rate will order and return asap. ; ordrng 1 W11130359 (Rod, suspension)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Chicopee, MA 01020
Roger R.
Job Details: 02/08/2024
Found insufficient cold water at house plumbing. Recommend calling a plumber to rectify no water issue.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near South Windsor, CT 06074
Gary V.
Job Details: 02/08/2024
"Installed wash pump and main control board. verified Both upper and lower wash arms are working and heater is coming on for heated dry. cycled through auto test and all functions working properly at this time. Sr#7738434731, documented with techline."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Palmer, MA 01069
Chris B.
Job Details: 02/08/2024
Replaced all parts and unit running normal. Ran two diagnostic cycles. All working normal. No leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/08/2024
Complaint dishwasher will not wash dishes soap still remaining at end of the cycle. I found water inlet valve was turned off to valve causing no water to enter dishwasher no additional issues found after turning water on everything is working fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bristol, CT 06010
Chuck M.
Job Details: 02/08/2024
"Customer complaint is that dishwasher control panel is not responding. Found control panel buttons pealing away and display numbers are garbled and glitching. Ordered control panel, control and UI. ; ordrng 1 W11460908 (Control Panel) and 1 W11506011 (Control) and 1 W11460962 (Interface)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Plainville, CT 06062
Chuck M.
Job Details: 02/08/2024
"Installed new stator and ran diagnostics test in agitate and spin. Washer agitates but will not spin. Error code F6e3 communication between ACU and MCU failure detected. Ordered control P&A. ; rqstng P&A on 1 W11419171 (ACU), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Belchertown, MA 01007
Chris B.
Job Details: 02/08/2024
Complaint that the unit is not washing through correctly. Found bad hub and oil residue in transmission. Home has hard water. Wash Plate didnt come out. Quoted parts and labor. Customer will look into another unit. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Ware, MA 01082
Chris B.
Job Details: 02/08/2024
Complaint that the inner drum is chipping away. Found paint chipped on the inner tub. Will order parts for a return visit. Tub will be delivered to the customers house. Left office information and explained to the customer to verify the part once it arrives for any damages. ; ordrng 1 W10554251 (Inner Tub) and 1 WP21366 (Spanner Nut) and 1 W10772621 (Screw)
We serviced a
KENMORE DISHWASHER
Model 13963K012
Near West Springfield, MA 01089
Mike K.
Job Details: 02/08/2024
Unit is leaking out of the main sump assy. Quoted for sump assy/labor.
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASN2WW
Near Southampton, MA 01073
Mike K.
Job Details: 02/08/2024
"Intermittent squealing type noise in agitation. Basket spins freely, bearing good, minimal wobbling. Ran speed wash through fill and into agitate. Some noise in agitate, play in gears, nothing more. Ran drain and spin cycle fine. Lower visual inspection found gear assy leaking oilOrdering shifter, pulley, clutch, belt for oil leaking onto and compromising parts. Order gear case for leaking and agitator as may have to be broken out to remove gear case.Office to contact when parts come in with authorization to schedule return, 2x time; rqstng P&A on 1 WH03X32097 (Pulley/nut) and 1 WH03X30517 (Shifter) and 1 WH05X24185 (Clutch) and 1 WH01X27538 (Belt) and 1 WH02X10363 (Hub nut) and 1 WH43X30957 (Agitator) and 1 WH02X24374 (Agitator screw) and 1 WH03X33729 (Gear case assy) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01003
Mike K.
Job Details: 02/08/2024
"Replaced dented top, ran normal cycle and verified operation"
We serviced a
GE DISHWASHER
Model GDT535PSMOSS
Near Huntersville, NC 28078
Robert A.
Job Details: 02/08/2024
I waited a few minutes for the cx to open the door. Cx canceled the appt at the door after mentioning the service call fee. I did not diagnose the unit.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ0
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/08/2024
Reschedule for morning; saved tckt
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS20
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/08/2024
Found nothing wrong with door advised customer to grab center handle and shut firmly and the unit will cut light off. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/08/2024
Replaced UI unit ran and checked okCall complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/08/2024
Replaced all parts ordered by previous tech unit ran and heated checked okCall complete; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/08/2024
SR#7738433520 (Drew)Unit is throwing F2 E1 needs new UISpoke with (Sheena)Safety authorization for parts and laborAutho#W1AAHT0WPL1Part#W10894098; ordrng 1 W10894098 (Control board)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/08/2024
"Ask renter for proof of purchase I was told it would be provided by the office. The tenant called the office and ask they would send the proof of purchase. The office then called renter back and said they are having trouble locating proof of purchase then I begin explaining to the renter that if one could not be provided they would be responsible for trip and parts and labor. The office lady came over to townhome and had CHRIS EDWARDS on the phone who is the builder, he was very upset we were asking for proof of purchase and he said thats not how whirlpool does business his installed thousands of appliances for whirlpool. I told him if he could not provide a receipt he would be responsible for repairs and if. Not he could call whirlpool and get authorization for us to do the repair. He absolutely went mad and said to leave he would get another service provider and he was gonna tell whirlpool to drop us from nc. He said NOBODY ever mentioned a 129.00 service fee so he refused to pay..Call complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/08/2024
I replaced Previously ordered parts. I tested operations as best as I could no leaking. Found with the little bit of water that I used to test with unit is not connected to water or power so I could not do a full test to validate operation of unit at this time. visibly no issues I could physically see; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Denver, NC 28037
Ryan S.
Job Details: 02/08/2024
Returned to install parts ordered. Installed motor and blower wheel. Ran unit after install and unit running and heating properly. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
WHIRLPOOL DRYER
Model WGD5830SW0
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/08/2024
Installed new coils and tested heat complete; dspstn on spec-tagged invntry: 1 279834 COIL KIT
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 02/08/2024
"F7e1. ShifterF0e2. To much soapF7e7 motor cant reach target speedFound not agitating or spinning Replaced the cap and ran through components test Actuator is moving between agitating and spin Still not moving Found needs mtr voltage there; ordrng 1 W11283592 (Motor), used 1 W11395618 (Cap) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 02/08/2024
I installed all previously ordered parts. I tested operations had to defrost evaporator as evaporator was completely frozen over again. No additional issues found with refrigerator here today.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB04
Near Plainfield, CT 06354
Amanda R.
Job Details: 02/08/2024
Complaint that unit isnt keeping ice cream super hard adjusted thermostat and remolded freezer gasket to seal properly advised customer unit wont cycle properly being in an unheated area
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near North Brookfield, MA 01535
Chris B.
Job Details: 02/08/2024
Complaint that the unit is making banging noises. Found washer pushed to close to the wall causing drain hose to tap the back panel. Customer adjusted washer. Ran diagnostic cycle and all tested normal. No error codes present. Found no grinding noises.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 02/08/2024
"Two point washing machine will say cycle is done after five minutes and lid will unlock. Making loud clicking noises and squealing noises Error codes in fault history. F7e4 locked rotor, f6e3 lost communications, f0e3 overloaded error code. I found gear cases leaking. I found slider clutch falling apart, has failed. I am ordering a main control and gear case and all associated parts for the gear case gearcase on high spin, making a squealing noise with no clothes in it. Parts on back order Office to call customer when parts come in. agitator wash plate comes off easily.; ordrng 1 W11551646 (Nut) and 1 W11614514 (Control) and 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor), used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Granby, MA 01033
Roger R.
Job Details: 02/08/2024
Complaint of noise from back panel. Also checked for proper door closing. Adjusted rear panel and tubing to prevent noises and drawers check ok.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01003
Mike K.
Job Details: 02/08/2024
Replaced dented top and verified operation in normal cycle.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near North Attleborough, MA 02763
Aimee Z.
Job Details: 02/08/2024
"Found error code for diverta valve, found the connection wasnt fully seated. Ran a cycle to test pump is working fine.Cust also need 6 pivots , missing top shelf and lowerAnd the filter is allowing to much food in the pump.; ordrng 6 W10875054 (Pivots)s and 6 WPW10082853 (Tine pivots)s and 1 WPW10463906 (Filter), states that autho needed"
We serviced a
SAMSUNG WASHER
Model WF45K6500AV/A2 11
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 02/08/2024
Installed new bellows complete
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Attleboro, MA 02703
Aimee Z.
Job Details: 02/08/2024
"Found the bolt to the rotor off and out has been over loading . Re installed bolt and tested on spin . Squeaking noise checked under washer The Gearcase is leaking oil has sprayed under washer. Cant get washplate out will need to break out. Needs new suspension rods and wash plate and bolt. Needs Gearcase, rotor and bolt, suspension rods , wash-plate spanner nut; ordrng 1 W10902814 (Wash plate) and 1 W10752187 (Bolt) and 1 W10909670 (Spanner nut) and 1 W11130356 (Suspension rods) and 1 W10868473 (Gearcase) and 1 W10447975 (Slider) and 1 W10006482 (Rotor) and 1 W10665342 (Thrust)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JW01
Near Ludlow, MA 01056
Roger R.
Job Details: 02/08/2024
Found unit has a spot on the door on the inside where there is melted plastic adhesive. It appears an object was to close to door and caused arcing and sparks to melt plastic. Door is not repairable and will need to replace door. Submitted order for new door and name badge; ordrng 1 W11386288 (Door) and 1 W11700249 (Nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Ludlow, MA 01056
Roger R.
Job Details: 02/08/2024
"Found unit has a scratch in door finish at lower part of right side door handle. See photo. This is not a repair able part and door would need to be replaced. Submitted for a new door and badge. Warned client may not be approved as this is considered cosmetic. ; rqstng P&A on 1 W11104465 (Door, black stainless) and 1 W11223753 (Badge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Springfield, MA 01129
Roger R.
Job Details: 02/08/2024
Found evidence of low charge with a large ball of ice on evaporator at capillary tube. As this unit had prior sealed system work I checked the pressures and found low charge. Approximately 45# on high side and -20 on low side. No visible Freon leaks detected with uv dye. Called tech support and deemed unrepairable SR number 7738429154
We serviced a
GE MICROWAVE
Model PVM9179SK2SS
Near Bristol, CT 06010
Chuck M.
Job Details: 02/08/2024
Arrived to replace new microwave door. Incorrect door was received. Model number was incorrect. Reordered door. ; ordrng 1 WB56X30293 (ss door w\flat ge lo)
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Bristol, CT 06010
Chuck M.
Job Details: 02/08/2024
Customer complaint is that washer would not complete cycle and lid would not unlock. Ran diagnostics and found error code F7e1 tachometer missing. Ran automatic test cycle successfully. Inspected underneath washer and all checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/08/2024
Replaced control board we now have 120 volts going to heater unit ran and checked ok with no leaksCall complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waterbury, CT 06705
Jimmy R.
Job Details: 02/08/2024
Checked over unit and found machine would wash but would never drain water during cycle or when canceling out. Canceled unit and found no pump running removed kick panel and found drain pump connection had gotten pulled from pump when installed. Fixed drain pump connection and reattached canceled out unit and machine is now draining and working to proper specs.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Waterbury, CT 06705
Jimmy R.
Job Details: 02/08/2024
"Tested unit and found machine not drying dishes at the end of the cycle, checked heater and found not coming on ran a diagnostics cycle and error 7-1 no heat and 6-4 float switch open, let unit run threw a diagnostics cycle to reset and heater came on and started to operate.will order new control due to faulty disabling heater. Parts tentative p/a ; ordrng 1 W11225084 (Cntrl)"