We serviced a
SAMSUNG REFRIGERATOR
Model RF4267HARS
Near Berlin, CT 06037
Jeremy B.
Job Details: 12/04/2023
Water leaking under crisper. Fresh food evap cover clogged. Needs new evap cover and drain kit. Evap cover temp out of stock. ; ordrng 1 DA97-11704A (Evap cover) and 1 DA82-01415A (Drain kit)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Plymouth, CT 06786
Jimmy R.
Job Details: 12/04/2023
"Checked over unit and found customer had gotten the wash plate replaced due it unit going off balance and hitting sides of cabinet found right side had pushed out and started to rust customer is concerned about dents and rust she wants a new cabinet. Ran unit threw a test cycle and found suspension also needs to be replaced due to tub bouncing around causing the off balance and the tub to dent, will order new suspension, nameplate,absorbers and a new cabinet extra labor will be needed and time, parts tentative p/a advised customer tub Will be shipped to home plz check for damage ; ordrng 1 WPW10612925 (Nameplate) and 1 W10676680 (Cabinet) and 4 W11611669 (Obsorbor)s and 1 W11130362 (Suspension kit)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Clover, SC 29710
Mitch H.
Job Details: 12/04/2023
"Tested and ran diagnostics tests 102 and 112 for condenser and evaporator fans. Both condenser and evaporator fans operating properly and quietly. No issues found with either fan motors. Ran test 121 for damper, operating properly with no unusual noises. Called tech line spoke to Robert SR# 773794146, he believes it is likely refrigerant moving through system causing noise. No recommended solution. Advised customer of findings, suggested they call Whirlpool customer service."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/04/2023
"Tested and ran diagnostics. Found F6E3 communication error. Ran component tests, hot and cold water valves operating properly. Found detergent pump humming but not dispensing. Ordering control and dispenser assembly. Checked part availability and scheduled return for 12/11 pm; ordrng 1 W11621181 (Dispenser) and 1 W11621180 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Worcester, MA 01604
Amanda R.
Job Details: 12/04/2023
The squealing noise is coming from bearing in gear case ; ordrng 1 W11449840 (Gear case) and 1 W11510461 (Wash plate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Windsor, CT 06095
Gary V.
Job Details: 12/04/2023
"Installed parts listed and cycled, discovered deli drawer board no longer functioning either will submit estimate and call.; rqstng P&A on 1 W10758049 (Deli drawer board), dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/04/2023
"Tested and ran diagnostics. Ran test 57, ice cycled and completed properly. Ran test 45, valve activated but no water going to ice maker. Ordering valve, heater and control. Checked part availability. Customer doesnt want to schedule at this time due to work schedule. Wants office to call when parts arrive.; ordrng 1 W11224256 (Control) and 1 W11482383 (Valve) and 1 W11087201 (Heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fort Mill, SC 29715
Mitch H.
Job Details: 12/04/2023
"Checked and found wheel broken off rack adjuster. Removed and replaced with kit. Reinstalled rack, tested, operating properly.; used 1 W10712395 (Adjuster kit) from stock"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Meriden, CT 06451
Jimmy R.
Job Details: 12/04/2023
"Checked over unit due to customer worried about noise coming from machine, ran a diagnostics and found no errors ran a self test cycle and found all noises normal. Ran washer threw a drain and spin and all noises are normal, explained to customer on Noises unit will make and not to be worried all functions are working to factory specs"
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Meriden, CT 06451
Jimmy R.
Job Details: 12/04/2023
"Checked over unit and found microwave not powering up no display, tested voltage at out,tested and 120v is present removed control board and found no power to unit. Found fuse and fuse is bad causing no power to machine, replaced faulty fuse and unit is now back on and operating, ran and unit is heating and working to specs ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/04/2023
Customer complained unit not washing again. Says sounds like its working but nothing getting washed. Ran into and found motor error. Ran unit through and found 116v to sump motor but sump motor not energizing. Also found sump getting voltage sent to it more than should like when cancel drain sump still getting 116v. Ordering new sump and board . Informed customer office will call when parts come in. ; ordrng 1 W11613479 (Sump) and 1 W11637581 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Chicopee, MA 01022
Roger R.
Job Details: 12/04/2023
"Installed new agitator and wash plate, all okay"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, MA 01007
Roger R.
Job Details: 12/04/2023
Checked low side pressure and found slightly low at -10 in hg adjusted refrigerant level unit unit read at a -4 in hg and freezer evaporator started having a good frost pattern. Ran unit for several minutes and checked pressures and frost pattern.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Ludlow, MA 01056
Roger R.
Job Details: 12/04/2023
Found unit has a bad motor capacitor. Reading 0 uf. Replaced with new part and unit okay. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Bessemer City, NC 28016
Ryan S.
Job Details: 12/04/2023
"Retuned to install new suspension, installed suspension, ran service diagnostic all funtions working and unit now going in high speed spin. Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28269
Robert A.
Job Details: 12/04/2023
Cx was not home and did not answer the phone. The office called and got no answer as well. I tagged the door and moved on.; saved tckt
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Charlotte, NC 28269
Robert A.
Job Details: 12/04/2023
"Cx complaint that the unit is not progressing through the cycle. I inspected the unit to confirm the complaint. I found an error code: f8e1. I ran manual tests 1&2 for the valve, nothing came out. The water valve from the wall were off. I turned on the water and tested the unit for the cx. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Charlotte, NC 28213
Robert A.
Job Details: 12/04/2023
"Cx complaint that the unit is making a loud noise while the cycle starts. I inspected the unit to confirm Th complaint. I found the noise coming from the clutch, it has also worn the belt. I tried to remove the clutch but the gearcase shaft moves with the bolt no matter how much I rotate it, therefore Im unable to remove the clutch. The unit needs a new gearcase, clutch and belt to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Clutch) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Robert A.
Job Details: 12/04/2023
I installed the ordered part and tested the unit for the cx. Th
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlotte, NC 28214
Robert A.
Job Details: 12/04/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near West Hartford, CT 06117
Ruben C.
Job Details: 12/04/2023
Checked unit unit is heating but very low heat not getting enough voltage from control needs control ordered control charged 40 dollars additional labor; ordrng 1 W11388032 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS2
Near New Hartford, CT 06057
Ruben C.
Job Details: 12/04/2023
Checked unit found tough button on console not working again called techline advised changing control and interface 7737937440 told to replace both at same time; ordrng 1 W11622490 (Console) and 1 W11410066 (Control)
We serviced a
SAMSUNG REFRIGERATOR
Model RF18A5101SR
Near Norfolk, MA 02056
Aimee Z.
Job Details: 12/04/2023
Installed new icemaker Cust didnt know where the fridge water shut off was. Husband not home at time and couldnt reach.Cust will call when figure out where water shut off is. Cwa
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Middletown, CT 06457
Jeremy B.
Job Details: 12/04/2023
Washer not starting. Found faulty lid lock. Replaced and ran calibration then self test all checks ok. ; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Northbridge, MA 01534
Aimee Z.
Job Details: 12/04/2023
"Found the belt snapped,replaced with tune up kit.Tested complete ; used 1 4392065 (Tune up kit) from stock"
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Sutton, MA 01590
Aimee Z.
Job Details: 12/04/2023
Cust smelling putride or dead animal smell by pocket door in bathroom.When running dryer they can smell bad smell in other room at pocket door.They dryer is in another room around cornerNo smell in dryer was doing load of wash or at out side vent.No electrical smellSmell coming from somewher
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 12/04/2023
"Customers complaint is washer makes loud noise. Noise coming from cam not fully engaging and causing noise. Replaced cam and actuator ran self test and then calibration all checks ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Matthews, NC 28104
Jonathan J.
Job Details: 12/04/2023
"Complaint racks are rolling forward whenever door is opened afraid they are going to fall out onto the floor or onto someone, I found dishwasher leveling was out of level no water leaking occurring. I found unit had not been installed properly by installation company unit was almost impossible to remove from cabinetry. No additional issues found or seen with dishwasher at this time."
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5536AAS3
Near Unionville, NC 28110
Jonathan J.
Job Details: 12/04/2023
I replace control tested operations no buttons are sticking anymore. Everything working fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 12/04/2023
"Complaint dishwasher leaking going straight to drain I found mice have chewed wiring and drain hose and sensors unit has bare hot wiring under dishwasher fully exposed called whirlpool 7737867707 file number non serviceable under warranty per trade care team unit will need new harness, complete drain hose were attaches to the sump motor assembly fill tube or attaches to main waterline to tub, assembly float assembly motor, sump assembly and drain pump assembly to fix. Main control is operable. No holes in the tub found customer declined repair. Going to look at buying a new dishwasher potentially"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Marshville, NC 28103
Jonathan J.
Job Details: 12/04/2023
"I suspect over filling issue causing ice maker to get stuck I reduced amount of water able to get to unit by adjusting set screw ice maker and fill valve are working fine as of now customer to monitor size of cubes. And function of ice maker unit is dispensing fine out of door as well. Fresh food temp is 37.8? freezer temp is -1.2?. If customer calls back for icemaker issue again order and replace icemaker again icemaker defective. Advise customer before calling for serviced unplugged unit refrigerator for a minimum of five minutes before calling for service. Allow 48 hours after unplugging. As of right now, icemaker is cycling and functioning properly ice bin is completely full of ice."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Millbury, MA 01527
Amanda R.
Job Details: 12/04/2023
Complaint that unit making a loud buzzing noise rails in freezer operating normally customer agrees left parts with her for future if needed recommended recording noise ice maker not hooked up has no water line coming to unit states noise only lasts a minute had damper cycle customer states not the noise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Charlton, MA 01507
Amanda R.
Job Details: 12/04/2023
"Replaced compressor started cooling ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Monroe, NC 28112
Jonathan J.
Job Details: 12/04/2023
"I replaced third tier rack, supports, customer stated that the middle rack fell off between service calls and broke. I found plastic missing and broken and ordering to replace parts for middle rack. ; ordrng 2 WPW10250160 (Clip)s and 1 WPW10250162 (Cover) and 2 WPW10195840 (Clip)s and 2 WPW10546503 (Adjuster)s and 6 WPW10082853 (Support)s"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Willington, CT 06279
Amanda R.
Job Details: 12/04/2023
"Complaint washes fine on bottom rack upper rack not getting water cleaned ccreen and started vinegar bath needs parts ; rqstng P&A on 1 W10906430 (Control) and 1 WPW10605345 (Wash arm), dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 12/04/2023
Installed new harness. Ran calibration then self test all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Marlborough, CT 06447
Jeremy B.
Job Details: 12/04/2023
Ran diag found no error codes. Ran self test then calibration all cycles ok. Ran high speed spin and made sure washer level. Recommended washing like items together to help make a more balanced load. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Indian Land, SC 29707
Mitch H.
Job Details: 12/04/2023
"Removed old compressor. Installed new, charged with nitrogen, checked for leaks, none found. Allowed to sit under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed n correct refrigerant charge. Compressor operating and unit cooling properly.; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/04/2023
"Removed and replaced water inlet valves. Reassembled and tested, both valves operating properly. Ran diagnostics cycle, all functions tested properly.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Meriden, CT 06451
Jimmy R.
Job Details: 12/04/2023
Checked over unit and found machine erroring out F1e0 internal board failure went to take pic of model tag and found roaches all over the unit shorting out control advised customer the unit needs new cntrl and switched from bugs shorting it out whirlpool will not cover this due to not safe told her they need to get rid of them or they will kill all there appliances
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Southington, CT 06489
Jimmy R.
Job Details: 12/04/2023
"Removed old evaporator due to leaking brazed in new evap and pumped unit down into a vacuum, checked for leaking and found everything holding and pressure good recharged with 6.00 oz 134a and unit is now cooling and operating to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Waterbury, CT 06710
Jimmy R.
Job Details: 12/04/2023
Installed new hub and tub assembly ran unit thew a calibration cycle and unit went threw properly. Ran a wash and spin cycle and all operations are now working to factory specs ; dspstn on spec-tagged invntry: 1 W10528947 HUB
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Waterbury, CT 06704
Jimmy R.
Job Details: 12/04/2023
"Checked over unit and advised customer there is no light in the freezer on this model unit, replaced switch and bulb and all operations are working normally checked cooling and unit is cooling as designed ; dspstn on spec-tagged invntry: 1 W11123941 SWITCH"
We serviced a
KITCHENAID OVEN
Model KEHC379JBL05
Near New Hartford, CT 06057
Ruben C.
Job Details: 12/04/2023
Checked unit found front glass has shattered part #4455392 is no longer available called techline to have documented 7737936544
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Torrington, CT 06790
Ruben C.
Job Details: 12/04/2023
Checked unit ran cycle twice no leaks took off back panel no leaks from hoses have advised cust on use of soap has to be he told cust if issue continues take video
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2571XEM0
Near Torrington, CT 06790
Ruben C.
Job Details: 12/04/2023
Checked unit found ice maker inlet tube has pin hole gave cust estimate for tube inlet cust will think about repair has 7 days to decide
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Farmington, CT 06085
Ruben C.
Job Details: 12/04/2023
Checked unit found led module lighting very dim replaced module tested operation normal lighting normally
We serviced a
WHIRLPOOL WASHER
Model MVWC416FW0
Near Bristol, CT 06010
Ruben C.
Job Details: 12/04/2023
Checked unit found gearcase is very noisy and basket is off center gave cust estimate for gearcase cust is going to think about repair; ordrng 1 W10521298 (Basket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Easthampton, MA 01027
Mike K.
Job Details: 12/04/2023
"Replaced gaskets and dispenser door assy, no light leaks and door closing properly. Dispenser worked for water and dispenser motor rotated (no ice in bin)."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near West Hartford, CT 06107
Chuck M.
Job Details: 12/04/2023
Customer complaint is that FF section was not cooling below 47 degrees. Inspected and found thermistor corroded on the evaporator. Replaced harness from T/S and advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 W11033168 (THERMISTOR/FAN HARNESS) from stock
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, CT 06112
Chuck M.
Job Details: 12/04/2023
Customer complaint is that dryer would not start. Inspected and found terminal block shorted. Replaced and tested. Dryer checked ok. ; used 1 279320 (TERMINAL BLOCK) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Manchester, CT 06040
Chuck M.
Job Details: 12/04/2023
Installed gasket and corrected with blow dryer. Checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Mendon, MA 01756
Aimee Z.
Job Details: 12/04/2023
Found the harness at bottom door on the white neutral.Needs new fridge door.Advised customer to call whirlpool
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Medway, MA 02053
Aimee Z.
Job Details: 12/04/2023
Installed new dispenser and bellows and tested for leaksAd used cleaning when light comes on and dont over load
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manchester, CT 06042
Chuck M.
Job Details: 12/04/2023
"Customer complaint is that washer was making a grinding noise. Ran automatic test cycle and found washer was not agitating or spinning. F7e1 tachometer missing. Inspected and found shield damaged and belt off. Drive pulley was also loose. Replaced cam and belt. Tested and washer checked ok. Ordered shield. ; ordrng 1 W11409708 (Shield), used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Bolton, CT 06043
Chuck M.
Job Details: 12/04/2023
Customer complaint is that washer had error code F7e1 tachometer missing. Ran diagnostics and confirmed error code. Ran manual spin and error code returned. Inspected and found capacitor leaking. Replaced capacitor and tested in diagnostics successfully. Ran Quick Wash Cycle successfully. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL OVEN
Model KSIB900ESS1
Near Hebron, CT 06231
Jeremy B.
Job Details: 12/04/2023
Bake not heating properly. Found open bake element. Replaced and tested all checks ok. ; used 1 W10779716 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Ludlow, MA 01056
Roger R.
Job Details: 12/04/2023
"Found unit dispensing ice properly. Shelf supports are cracked and broken this was not a place that can be caused by consumer. Will need new supports. ; ordrng 1 W11093714 (Rail, right side), rqstng P&A on 1 W10311726 (Support, right side)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near South Hadley, MA 01075
Roger R.
Job Details: 12/04/2023
Tech was assigned as a helper;
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Springfield, MA 01104
Roger R.
Job Details: 12/04/2023
Installed new basket and also needs a new cam. Washplate needed and returned. ; used 1 W10721967 (CAM KIT) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS5
Near Somers, CT 06071
Chris B.
Job Details: 12/04/2023
Complaint that the unit is leaving plastic parts in the ice bin and drinks. Complaint that the customer ended up with pieces of plastic in their drinks causing a safety concern for the customer. Found broken bin at the bottom end before ice cubes exit the shoot. Quoted parts and labor. Mentioned to the customer it is not safe to use the ice maker at the condition it is now. Customer will prefer to contact KitchenAid about this issue. Mentioned to the customer that we will keep records of parts and labor information.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Somers, CT 06071
Chris B.
Job Details: 12/04/2023
Complaint that the unit is not starting a cycle. Found bad capacitor. Replaced part and ran diagnostic cycle twice and unit working normal. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near South Windsor, CT 06074
Gary V.
Job Details: 12/04/2023
"Costco 2 year warranty. Inspected and found drain tube frozen over and cleared and cleaned out, tested fine."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Vernon, CT 06066
Gary V.
Job Details: 12/04/2023
"Inspected and found main acu no longer sending voltage for heat, heater ohmed good, will order part and return.; ordrng 1 W11672225 (Main acu)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Ellington, CT 06029
Gary V.
Job Details: 12/04/2023
"Inspected and found unit not powering on, voltage in wall outlet is reversed and customer will have that corrected. Door not closing properly and will order parts and call.; ordrng 1 W11493414 (Door lock assy) and 1 Wpw10531156 (Noise filter)"
We serviced a
GE REFRIGERATOR
Model PDS22SBSBRSS
Near Holyoke, MA 01040
Mike K.
Job Details: 12/04/2023
"Jumped original board and let defrost for 15 minutes then swapped out board. Unit had been working fine since defrost d Friday, so had stayed clear enough to operate. Verified fan/compressor running with new board. Cs to monitor ; dspstn on spec-tagged invntry: 1 WR55X10942 BD ASM MAIN CONTROL"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, NC 28214
Robert A.
Job Details: 12/03/2023
Cx complaint that the unit is not responding. I inspected the unit to confirm the complaint. I found a few buttons do not work on the UI panel. They also have experienced power loss issue. The unit needs a new control board and UI panel to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11600355 (UI panel) and 1 W11261167 (Control board) and 1 W11261169 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, NC 28269
Robert A.
Job Details: 12/03/2023
"Cx complaint that the unit has tangled clothing under the wash plate. I inspected the unit to confirm the complaint. I found a table clothe caught under the wash plate, I removed the clothe and checked the unit for any damage contributing to the issue. No visual issues were found, I ran a calibration cycle for the control. The unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Charlotte, NC 28209
Robert A.
Job Details: 12/03/2023
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I ran multiple IM tests: 56 (e2), 57 (failed 02), 45 (failed/no fill), 36 (passed), 15 (passed). The IM mold can not find the home position and the fill tube is clogged. The unit needs a new IM assembly and fill tube heater to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11658802 (IM assembly) and 1 W11087201 (Fill tube heater)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Charlotte, NC 28273
Robert A.
Job Details: 12/03/2023
"Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found error codes: f9e1 f7e5. I found the drain pump will not run in manual test mode. I removed the water from the tub, and corrected the drain pump wire. The unit needs a new drain pump and lower harness to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11665968 (Lower harness) and 1 W10919003 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model LSQ9550PW2
Near Charlotte, NC 28215
Jeff L.
Job Details: 12/02/2023
"Left voice mail its customer explaining he wouldnt be doing the repair today also advised on voice mail that tub would be dropped shipped to their home and to inspect upon arrival and call office to reschedule appt.(PLEASE HAVE OUTER TUB DROPPED SHIPPED TO CUSTOMER); dspstn on spec-tagged invntry: 1 WP3363394 DRAIN PUMP and 1 WP389140 BLOCK,DRUM"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Rock Hill, SC 29730
Mitch H.
Job Details: 12/02/2023
Checked and found 3 of the door gasket clips had pulled out. Reinstalled clips and secured gasket in proper place. Door and gasket sealing and operating properly.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 12/02/2023
"Tested and ran diagnostics. Found F6E3 communication error and F1E2 motor error. Customer says he has to unplug washer to reset it at times. Ran component tests, found noise coming from clutch when in spin. Ordering control, clutch and slider.; ordrng 1 W11614514 (ACU) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/02/2023
"Confirmed purchase date and took picture of receipt. Tested and ran diagnostics, no stored error codes. Ran diagnostics cycle, completed correctly, did not trip breaker. Pulled dishwasher out and found a roach infestation. Reinstalled unit in cabinet, advised customer of situation and informed them that I could not go any further or perform any additional service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/02/2023
"Disassembled and replaced ice box fan, ice maker and main control board. Reassembled, plugged refrigerator in, entered diagnostics. Ran test 36 for fan, operating properly. Ran test 57, ice maker cycled and returned to home position, ran test 45, valve activated and filled normally. All tested good and operating properly. Advised customer to allow 48 to 72 hours for ice production.; dspstn on spec-tagged invntry: 1 W10846539 FAN"
We serviced a
KITCHENAID VENTHOODS
Model KVUC606KSS0
Near Tega Cay, SC 29708
Mitch H.
Job Details: 12/02/2023
"Removed and replaced control. Reassembled, tested, all fan speeds and lights operating properly."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/02/2023
Tested and ran diagnostics. Found F4E2 heater error. Tested and heater ohms properly. Unit also not dispensing rinse aid. Ordering ACU and dispenser.; ordrng 1 W11672225 (ACU) and 1 W11412300 (Dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Huntersville, NC 28078
Ryan S.
Job Details: 12/02/2023
"Came to replace compressor, evacuated Freon from system, foudn no leaks. Installed new compressor, pulled vaccum for 15-20 min steady no leaks. Filled with 68g r600 . Found full frost pattern after charge. Informed customer to give 24 hrs for cooling 48 for ice production. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Huntersville, NC 28078
Ryan S.
Job Details: 12/02/2023
"Arrived and evacuated unit. Too off old compressor and installed new compressor. Ran tested and vaccumed unit Started to Schaefer unit and found unit wont start. Found condeseor fan coming on and voltage to compressor but compressor to starting, found compressor was slightly damaged in shipping but connections werent bent enough to not work. Ordering new compressor , comes with parts needed on this model. Informed customer office will call when parts come in. Left valve with customer at refrigerator, was going to install after because valved seemed to be switching during service test 40, putting in for 2xtimeframe. ; ordrng 1 W11592010 (Compressor), rqstng P&A on 1 2xtimeframe (2xtimeframe)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28215
Jeff L.
Job Details: 12/02/2023
Making knocking noise the stator cover is not all the way up on the Gearcase shaft allowing part of the cover to be loose at bottom giving the noise when rotating. Call customer when parts come inPart#W10734521PartW11260238; ordrng 1 W10734521 (Slider) and 1 W11260238 (Stator cover)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/02/2023
Part was taking off truck please call customer to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/02/2023
Found wires broke off at drain pump instead of ordering new harness I added more wire to the wire existing and is more than long enough to keep wires from separating again. Unit ran and checked ok no fault codesCall complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/02/2023
Door is not securely latching the door catch and latch need to be replaced office please call customer when parts come inPart#WPW10653840Part#WPW10544004; ordrng 1 WPW10653840 (Door latch) and 1 WPW10544004 (Door latch)
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/02/2023
The ticket said I had parts but they were not. Customer needs to be rescheduled; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH and 1 W11602886 LED MODULE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Mint Hill, NC 28227
Jeff L.
Job Details: 12/02/2023
Replaced ice maker and cut water supply on ice maker harvested and filled with water. Unit ran and checked okCall complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Stanley, NC 28164
Ryan S.
Job Details: 12/02/2023
"Returned to install arm . Installed part, reassembled unit and ran microwave several times checking door. Verified proper operation."
We serviced a
WHIRLPOOL RANGE
Model GW397LXUS05
Near Northampton, MA 01060
Chris B.
Job Details: 12/01/2023
Complaint that the unit is not heating properly. Found bad igniter flat. Quoted parts and labor. Replaced part and unit running normal. Ran oven with customer present and customer happy. 1yr warranty on parts and labor.; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Mooresville, NC 28117
Robert A.
Job Details: 12/01/2023
"No one was home, I called Brittany the POC no answer. The home looked unoccupied. I tagged the door, I did not install the parts.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS11
Near Mooresville, NC 28115
Robert A.
Job Details: 12/01/2023
"Cx complaint that the units MW does not heat. I inspected the unit to confirm the complaint. I found an error code: f1e5 indicating the inverter board. The unit needs a new inverter board, MW control board and magnetron to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11325786 (Control board) and 1 W11346197 (Magnetron) and 1 W11325604 (Inverter board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Mooresville, NC 28115
Robert A.
Job Details: 12/01/2023
Cx complaint that the units ice is clumping together in the ice bin and there are multiple blemishes in the RC. I inspected the unit to confirm the complaint. I found the separator ice chute door occasionally does not fully close. The blemishes in the RC are insulation penetrating the cabinet. I corrected a strip of the insulation near the evap cover. Im ordering the ice chute door part for the return visit.; ordrng 1 W10353593 (Separator) and 1 W11130210 (Ice door)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Gastonia, NC 28052
Ryan S.
Job Details: 12/01/2023
"Customer complained when she washed a rubber bottomed rug the rug was still saturated. When running another load it went to 1 minute and kept running for a lot longer than 1 minute. Ran diagnostics and no error codes stored. All functions including high speed spin working. Drum is aligned correctly and shocks arent squeaking and seem ok. Unit was set to fastest spin speed on loads she was using. Called Tech-Line. Informed techline of findings, techline confirmed unit must be being overloaded , misloaded, inform customer to run smaller loads and. Ever wash rugs, or single items. Ran unit with 3 towels got wet then ran drain spin and unit went into high speed spin correctly getting water from clothes. Verified proper operation . Talked to customer about load sizes and not washing rugs. Sr#7737923569."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Davidson, NC 28036
Robert A.
Job Details: 12/01/2023
"Cx complaint that the unit is leaking water on the left side. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. I did notice water running down the left hinge, I checked the gasket and found it slightly deformed on the top left corner. I replaced the gasket with one from TS, the unit is working as designed.; used 1 W11483553 (GASKET) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Cornelius, NC 28031
Robert A.
Job Details: 12/01/2023
"I installed the ordered part and tested the unit for the cx. The heater element connector were disconnected from the element, I secured the element connectors. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, MA 01007
Chris B.
Job Details: 12/01/2023
Complaint that the unit is leaking water from the bottom back dripping down to the basement. Found clogged drain tube causing the water to flow out of the drip pan. Will adjust more the condenser coil because of the vibrating to the panel. Will order drain tube for a return visit. ; rqstng P&A on 1 W11084807 (Drain Tube) and 1 W11661094 (Sleeve)
We serviced a
WHIRLPOOL RANGE
Model ARGS7650E
Near Amherst, MA 01002
Chris B.
Job Details: 12/01/2023
Complaint that the unit is not lighting up properly. Found bad burners caps and module that parts no longer available. Collected trip fee.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cornelius, NC 28031
Robert A.
Job Details: 12/01/2023
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found multiple error codes: f10e5 f10e4 f10e2 f8e4. I cleared the codes and started a service cycle, after the water entered the unit it drain and threw a f10e5 error code. I cycled the power, it still did the same thing. The unit needs a new sump assembly and control board to resolve the issue. I quoted the cx for the repair.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cornelius, NC 28031
Robert A.
Job Details: 12/01/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Farmington, CT 06032
Ruben C.
Job Details: 12/01/2023
Checked unit found could not duplicate any noise ran diagnostics for evap fan and ice box fan normal have advised cust to take video with audio if happens again
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Springfield, MA 01109
Roger R.
Job Details: 12/01/2023
"Found unit had a failed lid lock assembly. Quoted $119.99 for new lock and $199 labor rate. Installed tested and all okay. ; dspstn on spec-tagged invntry: 1 W11429620 CNTRL-ELEC , used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Westfield, MA 01085
Mike K.
Job Details: 12/01/2023
"Cs said it hadnt stopped in spin like before, but did stop in wash. Looks like start putting may have been sticking and unit going into pause. Replaced control and ran diagnostic cycle fine. No errors. Ran in normal cycle and went through fill into wash fine, cancelled and drained properly. Ran drain and spin cycle and ran fine.; dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"