Service History 70 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Thomaston, CT 06787

Jimmy R.

Job Details: 06/07/2023

"Tested unit found basket shaking and shaking loudly in spin cycle, remove basket and found hub worn out and rust build up on gear case causing issue with spinning and tub to be tight on shaft also suspensions very loose causing tub to shake. Will order new basket,Gearcase and hub Parts tentative p/a ; ordrng 1 W10752719 (Basket) and 1 W11130362 (Suspensions) and 1 W11454734 (Gearcase)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Waterbury, CT 06708

Jimmy R.

Job Details: 06/07/2023

"Checked over unit and found machine not coming on and not heating up, checked main power supply to unit and found red to back no power found red to neutral giving 120v unit does not have enough power to supply oven to work properly advised customer and they had an attitude he called electrician and he started swearing in the phone that we are wrong, took pics of power supply and advised stove is ok unit need correct power to run"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW1

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 06/07/2023

Run unit checks for leaking found leaking coming from drain standpipe when unit is draining. Drain is clogged and backing up when water is at a certain amount. Calibrate unit and check unit working to specs and instruct customer to clean drain pipe.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Middletown, CT 06457

Chuck M.

Job Details: 06/07/2023

Customer complaint is that FF door handle is broken. Ordered door handle. ; ordrng 1 W10837029 (handle)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHB0

Near Canterbury, CT 06331

Amanda R.

Job Details: 06/07/2023

Replaced control leaking is still intermittent mainly uses one hour wash leaks from behind door panel

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Dudley, MA 01571

Amanda R.

Job Details: 06/07/2023

No fill error code has hot water shut off going to unit explained that even when calling for inky cold water unit might

We serviced a

KITCHENAID FREEZER

Model KRFC604FSS01V

Near South Windsor, CT 06074

Jeremy B.

Job Details: 06/07/2023

Installed new evaporator cover. Cycled power off and reset. Set to proper settings. All checks ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Mount Ulla, NC 28125

Mark C.

Job Details: 06/07/2023

Unit has a uneven stream from the water dispenser causing it to miss the cup. Installed new water tube and discarded chrome dispenser ring. Unit is fully operational.

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Clover, SC 29710

Mitch H.

Job Details: 06/07/2023

Arrived to replace compressor. Found new compressor damaged out of box. Stub bent and crimped. Reordering compressor.; ordrng 1 WPW10605286 (Compressor) and 1 2Xtime (2X time)

We serviced a

KITCHENAID RANGE

Model KEBS177SWH04

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/07/2023

Replaced the bake element. Tested ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Davidson, NC 28036

Mark C.

Job Details: 06/07/2023

At the end of the harvest cycle unit is overflowing due to the ice maker calling for too much water.; ordrng 1 W11658802 (Ice maker)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Crouse, NC 28033

Ryan S.

Job Details: 06/07/2023

Customer complained unit not heating . Found heater working after running service mode found unit working as designed. Informed customer to use jet dry. And make sure water is hot at tarp before starting dishwasher. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3NHAXVY01

Near Mount Holly, NC 28120

Ryan S.

Job Details: 06/07/2023

Customer complained unit leaking. Customer had water line repaired previously. Found water filter housing leaking. Quoted $472. Collected via card. Scheduled return call for 6-12-23. Customer wanted to work on oven but model serial number tag wasnt peel.d off customers had to look for Manuel to get model serial said she will get model serial when returning. ; ordrng 1 Wpw10121140 (Filter housing)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Charlotte, NC 28209

Ryan S.

Job Details: 06/07/2023

"Customer complained unit wont start. Upon arrival found proper. Outage to unit. Found thermal fuse and door switch good. Found board on control had fallen off panel, took picture. . Resecured panel and put small screw in hole provided on board. Read and ran unit. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Charlotte, NC 28210

Ryan S.

Job Details: 06/07/2023

"Retuned and found freezer gasket falling off, put sealant around both gaskets and Informed customer to not open unit for a few hours to let set. Verified proper cooling and operation. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Charlotte, NC 28277

Ryan S.

Job Details: 06/07/2023

Customer complained of frost buildup inside unit. Found frost buildup around damper/ baffle. Found baffle not closing. Ordering baffle motor. Scheduled return call for 6-13-23 am ; ordrng 1 WP2221296 (Baffle)

We serviced a

IKEA DISHWASHER

Model IDT930SAGX0

Near Charlotte, NC 28277

Ryan S.

Job Details: 06/07/2023

"Customer complained unit leaking on left side. Ran unit and ran unit for 30 mins with no leaks. O leaks on drain pump or hoses. No inlet valve leaks, no sump seal leaks. No inlet hose leaks. No leaks from door. No leaks from float switch seal . Drain line is running high enough and no running back into unit. Informed customer o leaks detected, no leaks from dispenser on door. if leak happens again take pictures under unit and call back. Verified proper operation of unit. ; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE"

We serviced a

JENN-AIR OVEN

Model JJW2430IL01

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/07/2023

Retuned to install Ui ordered. Installed Ui. Ran bake preheat and unit started heating. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Huntersville, NC 28078

Mark C.

Job Details: 06/07/2023

"Unit is showing a long fill error, found unit is filling properly with good water pressure. No blockages or leaks in the pressure tube. Indicating a miscommunication between the pressure sensor and the control.; ordrng 1 W11316246 (Switch) and 1 W11456953 (Pressure hose) and 1 W11550649 (Control) and 1 W11316252 (Upper harness)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Huntersville, NC 28078

Mark C.

Job Details: 06/07/2023

Unit is leaking from the heating element causing floor damage Installed new heater unit is fully operational with no leaks. Left damaged part with the customer in case of damage claims. ; used 1 W11537778 (Heater) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Huntersville, NC 28078

Mark C.

Job Details: 06/07/2023

Installed new element and thermostat kit unit is fully operational.; used 1 279838 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Marshville, NC 28103

Jonathan J.

Job Details: 06/07/2023

"Complaint freezer not cooling properly everything melted defrosted 15 to 20° in the freezer section per customer. Freezer temp as of right. The second is -4 evaporator has a full frost pattern on it going all the way up all the way down Cannot duplicate issues with refrigerator here today. Pressures are 35 psi equalized pressure is -9 psi steady 80 psi, high side steady evaporator drain pan is 3/4 of the way full of water. I suspect customer may have had a defrosting issue that worked its way free. I called Whirlpool technical assistance. Office file number 7736582054 file number. Whirlpool agrees unless there is a floating restriction in the sealed system that unit more than likely had a defrosting issue that rectified itself icemaker is a quarter of the way full of ice unit started cooling yesterday per customer. Customer only had a cooling issue in the freezer zone not the fresh food zone."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Charlotte, NC 28214

Robert A.

Job Details: 06/07/2023

The wrong color door was sent and the handle was not sent with me. The cx states that a door handle was supposed to be ordered as well. Im ordering the parts for the return visit.; ordrng 1 W11600322 (Upper door panel) and 1 W11110499 (Door handle)

We serviced a

MAYTAG DISHWASHER

Model WDT750SAKZ0

Near Charlotte, NC 28216

Robert A.

Job Details: 06/07/2023

Cx complaint that the unit is not turning on at all. I inspected the unit to confirm the complaint. The switch on the wall was in the on position but the unit is not responding at all. I checked incoming power and the control LED is flashing getting 122v. I checked and secured the connector and harness to the UI control. The unit needs a new UI control and panel to resolve the issue. The unit is working as designed.; ordrng 1 W11460962 (UI control) and 1 W11460908 (UI panel)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Charlotte, NC 28208

Robert A.

Job Details: 06/07/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Oxford, MA 01540

Amanda R.

Job Details: 06/07/2023

Complaint frost build up randomly on things in freezer recommended taking a picture water dispenser is leaving calcium mark on front of freezer door replaced ice door assembly

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlotte, NC 28213

Jenn F.

Job Details: 06/07/2023

"Replaced gearcase, cam, agitator and suspension rods. Calibrated unit. Ran diagnostic. Tested ok ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Mint Hill, NC 28227

Jenn F.

Job Details: 06/07/2023

"Lid separating at the hinge on left side. Replaced the lid, control board and latch assembly. Tested ok. ; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK and 1 W11400681 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 06/07/2023

"Checked over machine and found both sections not cooling and unit not running, checked compressor and found not running removed ptc relay and connected new, compressor came on and started to buzz and kicked off on the overload compressor faulty and needs to be replaced. Will order new compressor kit,couplers,r600 bottle and lock prep glue ; ordrng 1 W11574734 (Compressor kit) and 1 W11504445 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process stub) and 1 R600a (Bottle) and 1 Lockprep (Glue) and 1 W11504447 (Coupler) and 1 W11504450 (Coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model wdt970sahw0

Near Charlton, MA 01507

Chris B.

Job Details: 06/07/2023

"Complaint that the unit is not heating nor washing properly. Found bad wash pump. Quoted for parts and labor. Replaced part and unit running normal. Lower Wash arm broke while installing and will order part for customer at no charge.; ordrng 1 W10837249 (Wash Arm), dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/07/2023

"Replace broken door strike, calibrate unit and check unit working to specification.; used 1 W11457841 (STRIKE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Meriden, CT 06451

Jimmy R.

Job Details: 06/07/2023

"Evaluate unit checking for noise thats not normal, ran diagnostic and hear noises coming from the back of unit. Pull unit out and found water copper supply line hitting back panel plate. Make adjustments to copper line and check unit working normal no more noise. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"

We serviced a

WHIRLPOOL COOKTOP

Model Jgd3536ws01

Near Charlotte, NC 28211

Robert A.

Job Details: 06/07/2023

Cx said she is not home at the moment and will have to reschedule her appt. I did not go to the home or diagnose the unit.; O-emld tckt

We serviced a

GE REFRIGERATOR

Model GTS16G5HJRSS

Near Charlotte, NC 28226

Robert A.

Job Details: 06/07/2023

"Cx complaint that the unit is not cooling in the RC. I inspected the unit to confirm the complaint. I found the exit duct from the RC to the FC was clogged with ic not allowing warm air to exit the unit. I removed the ice from both inlet and outlet ducts and tested the unit for the cx. The unit is still not getting good airflow. I checked the evap fan, it is not rotating. I spun it by hand and it rotated slowly. The unit needs a new evap fan to resolve the issue. Im ordering the parts for the return visit. The cx paid in full by CC.; ordrng 1 WR60X31522 (Evap fan motor)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Charlotte, NC 28270

Robert A.

Job Details: 06/07/2023

"Cx complaint that the unit makes a weird noise at the end of the cycle. I inspected the unit to confirm the complaint. The unit heats, tumbles and has good airflow. I ran a 15 min timed cycle to wait for the end of cycle signal. The signal sound is normal. I recommended for the cx to record the noise to help us identify the issue. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW0

Near Worcester, MA 01609

Amanda R.

Job Details: 06/07/2023

F25 tachometer error needs mcu and motor ; ordrng 1 WPW10384849 (Mcu) and 1 W11191299 (Motor)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Holden, MA 01520

Amanda R.

Job Details: 06/07/2023

"Replaced all parts tested operation normal ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH 1 W11419171 CNTRL-ELEC , and 1 W11550891 AGITATOR"

We serviced a

MAYTAG WASHER

Model MVWB980BW0

Near Holden, MA 01520

Amanda R.

Job Details: 06/07/2023

Basket filling with water with unit off solenoid bad replaced valve assembly soft close on hinges dont work both hinges no longer available ; dspstn on spec-tagged invntry: 1 W10853723 VALVE

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Grafton, MA 01536

Amanda R.

Job Details: 06/07/2023

Long drain error wires going to drain pump broken fixed wires tested draining normally

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Spencer, MA 01562

Chris B.

Job Details: 06/07/2023

Complaint that the unit is not cycling through properly. Found voltage drop that would disrupt the washer to run properly. Ran diagnostic test and found no issues with the washer.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Worcester, MA 01604

Chris B.

Job Details: 06/07/2023

Complaint that the unit is not washing properly. Found bad gear case leaking oil. Will order parts for a return visit.; rqstng P&A on 1 W11393685 (Gear Case) and 1 W10902814 (Wash Plate) and 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W10909670 (Spanner Nut) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Huntersville, NC 28078

Mark C.

Job Details: 06/06/2023

Installed feed tube spray arm and retainer unit is fully operational.

We serviced a

KITCHENAID MICROWAVE

Model KMHC319EBS3

Near Suffield, CT 06078

Gary V.

Job Details: 06/06/2023

"Inspected and found upper door vent trim dislodged from frame, reinserted and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJB00

Near Watertown, CT 06795

Jimmy R.

Job Details: 06/06/2023

"Checked over unit and found machine cooling as designed found temps reading 39 if fridge section and -2 in freezer section checked produce in unit and found cold and drinks cold, removed evap and found frost pattern perfect checked returns and clear used steam to blow thew air tunnel and air moving properly, found little ice on top of air vents in freezer melted ice and checked air flow, found damper opening and air moving as designed into fridge section.advised customer all operations are working as designed went thew compressor and all cooling functions and unit is working to specs. Customer will need a second opinion if having same issue with cooling"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Manchester, CT 06040

Jeremy B.

Job Details: 06/06/2023

Water leaking. Found water mines reversed at bottom of door. Corrected and all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Windsor, CT 06095

Gary V.

Job Details: 06/06/2023

Inspected and found no faults or problems at this time. Cycled thru diagnostics and everything tested fine. Customer may have had off balance load.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS4

Near Windsor Locks, CT 06096

Gary V.

Job Details: 06/06/2023

"Inspected and found drain tube clogged, cleared out and tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Windsor Locks, CT 06096

Gary V.

Job Details: 06/06/2023

Inspected and found ff side door warped and not closing properly. Needs new door. Will order and customer will call when door arrives. Entitlement shows in warranty. She will furnish receipt on return trip.; ordrng 1 LW11258450 (Ff side stainless door)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Vernon, CT 06066

Gary V.

Job Details: 06/06/2023

"No answer on phone or door, office confirmed.; saved tckt"

We serviced a

SAMSUNG DRYER

Model DV48H7400EW1A2

Near Somers, CT 06071

Gary V.

Job Details: 06/06/2023

"Inspected and found lint build up on blower wheel causing noise, and rollers dry, cleared out and tested fine.; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT"

We serviced a

KITCHENAID RANGE

Model KSGB900ESS0

Near Agawam, MA 01001

Roger R.

Job Details: 06/06/2023

Found connection at gas valve from house to regulator was loose by one or two turns. Tightened and checked for leaks with bubble detection and unit all okay no leaking

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Watertown, CT 06779

Jimmy R.

Job Details: 06/06/2023

"Customer complain of squealing noise when operating, check unit operations and observe loud noises. Take unit apart and found pulley bad worn out, replace pulley kit,rollers an belt. Ran unit and checked working to spect and heating.; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Waterbury, CT 06704

Jimmy R.

Job Details: 06/06/2023

"Customer state lights goes out and unit stop working, he would unplug unit and unit reboot itself and started working again. Review notes from service matters and determines main control and power supply board needed. Parts order for authorization and return service. Parts tentative p/a ; ordrng 1 W10830288 (Cntrl) and 1 W10843055 (Main cntrl) and 1 W10830278 (Main power supply cntrl), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW0

Near Charlton, MA 01507

Amanda R.

Job Details: 06/06/2023

Not agitating no errors codes saved spinning normally wash plate stripped ; ordrng 1 W10902814 (Washplate)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Charlotte, NC 28278

Robert A.

Job Details: 06/06/2023

I installed the ordered parts and tested the unit is working. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Blacksburg, SC 29702

Mitch H.

Job Details: 06/06/2023

"Replaced clutch and slider. Ran DLMS calibration, ran component tests for agitate and spin. All functions tested good and operating properly.; used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GARF30FDGB04

Near Manchester, CT 06040

Jeremy B.

Job Details: 06/06/2023

Tech was assigned as a helper;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near West Springfield, MA 01089

Roger R.

Job Details: 06/06/2023

"Found failed ice maker, getting power but not harvesting. Quoted for new ice-maker and labor will return to install asap; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER"

We serviced a

AMANA RANGE

Model AGR5330BAS

Near Springfield, MA 01109

Roger R.

Job Details: 06/06/2023

Found unit working okay at this time all four surface burners working and lighting okay. Also oven light bulb has failed and need to be replaced. Customer to install new bulb.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Southington, CT 06489

Jimmy R.

Job Details: 06/06/2023

"Tested unit found machine filling with water but never agitating found tub moving when washing, checked actuator and found it had fallen out of cam causing unit to not shift and not wash properly. Fixed actuator and secured to stop from falling out recalibrated unit and all operations now working to specs"

We serviced a

SAMSUNG REFRIGERATOR

Model RS267TDRS

Near Easthampton, MA 01027

Roger R.

Job Details: 06/06/2023

Found shelves not in the proper places and causing the freezer door to not close. Defrosted unit and reset shelves. All checks okay.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Easthampton, MA 01027

Roger R.

Job Details: 06/06/2023

"Found bad main board causing cooktop light to stay on at all times. Replaced and checked, all okay"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV0

Near Clover, SC 29710

Mitch H.

Job Details: 06/06/2023

"Replaced pump/motor assembly. Found console was correct part number but item in box was not correct. Ran full diagnostics cycle, all functions tested good. Started normal wash cycle, allowed unit to fill and run , canceled cycle. Filled, ran and drained properly. Reordering console.; rqstng P&A on 1 W11460908 (Console)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Clover, SC 29710

Mitch H.

Job Details: 06/06/2023

Tested and found control board bad. Has correct incoming power but nothing out of board. Ordering control.; ordrng 1 W11525996 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Huntersville, NC 28078

Mark C.

Job Details: 06/06/2023

Upper rack spray arm was not attached to the feed tube. Secured spray arm does not come off when force is applied unit is fully operational.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Huntersville, NC 28078

Mark C.

Job Details: 06/06/2023

Unit is making a grinding noise due to a damaged bearing in the circulation pump. Parts are covered under the 120. Month Warranty. Customer would be responsible for the labor cost of 256.33; ordrng 1 WPW10591570 (Sump assy)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gastonia, NC 28052

Ryan S.

Job Details: 06/06/2023

"Customer complained unit just draining and wont stop. Found unit was stuck in flood mode causing drain pump to constantly run. Unit kept entering flood mode also. Checked valves and valves good , eventually found that pressure line was kinked close to tub. Rerouted pressure line and unit now filling and washing properly. Verified proper operation."

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LS00

Near Lincolnton, NC 28092

Ryan S.

Job Details: 06/06/2023

"Customer complained unit light not working, replaced bulb and control due to both being bad. Charged for bulb only 9.62 via card. Verified unit working properly now. ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC , used 1 8206232A (BULB) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mount Holly, NC 28120

Ryan S.

Job Details: 06/06/2023

"Customer complained unit not heating. Found unit has proper voltage, took unit apart and found heater was open short. Quoted 298.52 for repair. Customer said to fix, replaced heater and ran unit. Unit working properly. Charged via card. ; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Mount Holly, NC 28120

Ryan S.

Job Details: 06/06/2023

"Came to install parts ordered by previous tech, installed console Ui. Need to order magnetron and control for internet ordered due to all 3 parts needing to be installed at the same time, ordering control and magnetron. Informed customers office will call when job is authorized and parts come in, ; ordrng 1 W11325603 (Microwave control) and 1 W11346197 (Magnatron)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near York, SC 29745

Mitch H.

Job Details: 06/06/2023

"Replaced with ice maker. Tested, cycled, returned to home position and filled correctly. Operating properly"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near York, SC 29745

Mitch H.

Job Details: 06/06/2023

"Checked and found no water coming to dishwasher from valve under sink. Dishwasher has no error codes. Water inlet valve operating properly. New home, customer is going to call builder to have plumber check."

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 06/06/2023

Checked and found belt guard rubbing pulley causing noise. Corrected and ensured guard no longer rubbing. Machine now operating properly and quietly.

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Charlotte, NC 28213

Jenn F.

Job Details: 06/06/2023

"Complaint when start is pressed it just stays on sensing and does nothing. F5E1 lid lock error/ start pressed with lid open. Ran diagnostic unit operations tested ok. Calibrated unit. Start a normal cycle, starts up locks lid spins briefly, lid unlocks has a pause and locks again, tub spins still in sensing as water starts to fill. Unit tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB05

Near Mint Hill, NC 28227

Jenn F.

Job Details: 06/06/2023

Complaint hot to the touch on the liner between the fridge and freezer. Found the fan blade not attached to the condenser motor. Reattached blade. Tested ok. Advised customer the temp will cool down within 24 hours of the unit running now with the fan regulating the heat.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, NC 28215

Jenn F.

Job Details: 06/06/2023

Complaint not making ice. Found the ice maker turned off. Turned on and cycled ice maker. Tested ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ0

Near Charlotte, NC 28215

Jenn F.

Job Details: 06/06/2023

"Spoke to whirlpool techline Sr# 7736564214, normal design. Unit is working properly. Called and spoke to the customer. Advised about normal design of the unit. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Charlotte, NC 28215

Jenn F.

Job Details: 06/06/2023

"Replaced control board. Ran calibration. Ran diagnostic, Unit tested ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlotte, NC 28205

Jenn F.

Job Details: 06/06/2023

"Replaced the housing. Water is still slow. Water filter is bad. Customer just replaced the filter and in less then a month of new filter water flow was slow, customer will contact where she got it from."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Rock Hill, SC 29730

Mitch H.

Job Details: 06/06/2023

"Replaced control. Checked operation, all functions tested properly. Refrigerator now operating normally."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28205

Jenn F.

Job Details: 06/06/2023

"On arrival unit unplugged smell of gas in the freezer. Tapped the low side. Pressure very low, started unit and in a 30 in vac. Charged with 140psi of nitrogen, bubble checked all accessible tubing no leak found. After 20 min the pressure dropped 2 psi. Called whirlpool techline sr#7736569590 unit is being put in for replacement review. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a"

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Sharon, SC 29742

Mitch H.

Job Details: 06/06/2023

"Replaced main control. Plugged dryer back in. Tested, all functions operating properly."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Charlton, MA 01507

Amanda R.

Job Details: 06/06/2023

Customer had load ready complaint hearing louder then normal noise at very end of spin cycle with weight in basket replaced cam ; used 1 W10721967 (CAM KIT) from stock

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Mooresville, NC 28117

Mark C.

Job Details: 06/06/2023

"Installed new cam and gearcase unit is still not operating. Contacted tech line spoke with Chris, tech Line states replace the control due to a faulty circuit to the shifter. Sr#7736501828; ordrng 1 W11627413 (Pcb)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Mooresville, NC 28117

Mark C.

Job Details: 06/06/2023

Unit is showing door ajar. Placed unit into service diagnostics on the door switch test its showing the left door sticking closed and one of the pantry doors or the right door is shorting open. Quoted 383.21; ordrng 2 W11289496 (Switch)s and 2 W11291138 (Switch)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Mooresville, NC 28115

Mark C.

Job Details: 06/06/2023

Installed new heater unit is fully operational.; used 1 W11537778 (Heater) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Mooresville, NC 28115

Mark C.

Job Details: 06/06/2023

Installed new valve unit is fully operational.; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/06/2023

"Ran unit due to washer would not drain leaving wet clothes in tub at end of cycle, ran diagnostics and found error F9e1 drain pump error. Let unit run threw several cycles and pump draining water normally ran unit threw a bulky wash cycle filling tub fully and once cycled to a drain unit would not pump out, checked drain and found super hot and cutting off causing issue, replaced faulty pump and ran unit threw a wash cycle. All operations now working to factory specs ; used 1 W10876600 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Prospect, CT 06712

Jimmy R.

Job Details: 06/06/2023

"check unit found water supply not turn on, turn on water and ran unit, found wash pump not washing properly only lower wash arms are moving slowly and top arms not. Replace wash sump&motor and check unit working to spect and no leaking. ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Prospect, CT 06712

Jimmy R.

Job Details: 06/06/2023

"Replace fresh food right door gasket, heated gasket to seal properly and check doors sealing correctly for proper temperature."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Prospect, CT 06712

Jimmy R.

Job Details: 06/06/2023

"Check unit found oil leaking from transmission on to belt, remove and clean belt, adjust legs for leveling. Ran diagnostics and calibrate unit then check unit for proper operating performance."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/06/2023

Washer shaking during HSS. Tested and found everything working normal but the agitator is warped needs new. ; ordrng 1 W11550891 (Agitator)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/06/2023

Dishes not cleaning. Found 120vac at motor but not pumping. Needs new motor. Replaced sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/06/2023

Dryer not heating. Tested supply power at terminal block. Found 0vac between L2-N and 43v between L1-L-2 tried resetting breaker with no luck. Customer must resolve power problem.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/06/2023

Icemaker not working. Found E5. Icemaker cycled and filled. Replaced icemaker and reset power. Cycled and filled icemaker. Please allow 24hrs for ice protection. ; used 1 W11658802 (ICE MAKER) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LS2

Near Windham, CT 06226

Jeremy B.

Job Details: 06/06/2023

"Bake and broil not working. Found terminal block cracked. Replaced terminal block and tested bake and broil still not working. Measured proper supply power. Bake and broil element check hood. Fuse is good. Found 240vac output from control. Found wire shorted to ground and broke the wire. Repaired the wire and tested bake and broil now working. Needs new main harness!!; ordrng 1 W11529071 (Harness), used 1 WPW10245259 (TERMINAL BLOCK) from stock"

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Kershaw, SC 29067

Jonathan J.

Job Details: 06/06/2023

"Complaint door seal, coming apart, torn into pieces. I found door seal is coming apart. Complaint also dryer is taking multiple cycles to dry. I found dryer vent was completely collapsed. Causing Four drodge performance issues. No additional issues found after adjusting vent will have to order door gasket to completely fix. Office to call customer when parts come in. ; rqstng P&A on 1 Wp279368 (Adhesive) and 1 W10861521 (Seal)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/06/2023

"Complaint dishwasher leaking from the door area. Dishwasher will not complete a cycle within the first five minutes. Dishwasher will shut itself down and start going. Ti da Di dong. Chiming I felt door gasket had collapsed in top left-hand corner, creating a leak I found drain plug on disposer was still intact. House is under construction as a remodel not a new build. I found dishwasher was in properly. Installed front of dishwasher was lower than the back of the dishwasher. Back of the dishwasher was jacked all the way up with leveling legs. I also found dishwasher was improperly wired, wired up backwards ground wire was being used as a hot wire white neutral wire was being used as a grounding wire. I fixed voltage issues I fixed, leveling issue. I fixed door gasket issue removed disposer drain plug, tested operations, verify dishwashers operating normally now with no further issues. Found no leaks found either. ; used 1 W11483553 (GASKET) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB07

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/06/2023

"Complaint, heavy steam occurring on the inside of the microwave moisture condensing in between door glass. I found Vince covers were not removed from the top of the vent microwave is venting. Inside of the house vent covers were creating an air restriction, preventing steam and moisture from exiting the inside of a microwave. I found microwave is heating normally for the specific model new heating issues found no additional venting issues found after removing the covers. No additional issues found using the paper towel method on the vent system. Everything working normally"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/06/2023

Customer canceled at door says he has a lowes extended warranty and lowes told him it was covered.

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