We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 12/05/2023
"Checked over unit and found frost building in freezer section, items freezing in fridge section and doors not even, fridge deli draw falling down and hard to pull in and out. Addressed door gaskets due to not sealing heated them up to create a good seal added silicone around both top and bottom cabinet to fill in gaps and stop warm air, adjusted doors so they are even and sealing properly cycled ice maker and unit filled and cycled properly. Advised customer to give unit 24hrs so temps can regulate. Checked draw and found left side cracked and rails chipped not holding draw back from falling out, unit will need new draw and rails parts tentative due to rails special ordered ; ordrng 1 WPW10308849 (Meat pan) and 1 W11652044 (Center track) and 1 WPW10468556 (Rail right) and 1 WPW10468555 (Rail)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Indian Land, SC 29707
Jeff L.
Job Details: 12/05/2023
Found dishwasher leaking where the soap dispenser was installed pushed it further down and locked it in place unit ran and checked ok no need to call tech line on this issueCall completeE
We serviced a
WHIRLPOOL MICROWAVE
Model GMC305PDB6
Near Waxhaw, NC 28173
Jeff L.
Job Details: 12/05/2023
"Spoke with Drew at whirlpool tech support (7377760630) also spoke with Jeff at advantage appliance to confirm wiring harness was no longer available.Part#4451926This unit had some kind of major issue I went thru this thing and checked every part with whirlpool tech line. I replaced mag tube, diode,capacitor,high voltage transformer and also replaced some burnt up wiring to the thermal cut out on the mag tube. I also replaced all switches and I did see for the 1st time ever oil come out top of capacitor (see pics) I also checked voltage a LV transformer and it was correct 120 vAt this point with wiring harness not being available I recommend replacement. I have been very thorough with this job wiring is definitely the issue.Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/05/2023
Found water getting to inlet valve with proper voltage energizing the valve its just staying in closed position. Need new inlet valve to correct the issue. Will return 12-11-23 pmPart#W11175771; ordrng 1 W11175771 (Water fill)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/05/2023
Put new motor I. This unit back in September has worked fine up till this present time. I checked all my screws mounting evap cover they are good and tight both rubber grommets are holding motor in place. The motor on this unit is again loud no other part failures or defects. The noise is the fan motor needs to be replaced rescheduled customer for 12-11-23 pm (please leave ticket with Jeff)Part#W11024089; ordrng 1 W11024089 (Evap fan motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/05/2023
"Checked over unit and found when running water dispenser the water line would chatter and make loud noises, checked water connections and found customer had over 60 psi in water pressure tried to adjust water shut off and same issue valve would chatter also water lines would vibrate. Unit is going to need a pressure regulate for water will order and return with part ; ordrng 1 W10786952 (Pressure regulator)"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 12/05/2023
"Tested unit and found when dryer would tumble unit would start to make a rubbing squeaking noise coming from inside unit. Removed drum and checked rollers found left rear roller grinding and making the noise, replaced all rollers and idler with repair kit lubed and ran a cycle, all operations now working to proper specs ; used 1 4392065 (Repair kit) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ06
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 12/05/2023
"Complaint, microwave light will not turn off. I found Trac on main control has failed causing light to stay on. I replaced main control board tested operations. Everything is now working. Properly light is cycling through from high to low to off just fine."
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Davidson, NC 28036
Robert A.
Job Details: 12/05/2023
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the element has a break. I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFE01
Near Windham, CT 06280
Amanda R.
Job Details: 12/05/2023
Fill tube for ice maker not seated correctly fixed tubing black freezer door paint was removed when taking packing tape off ; ordrng 1 LW10668770 (Door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 12/05/2023
"I replaced compressor filter dryer and coupling. Tested operations no additional issues. Found unit is cooling fine and is producing a full frost pattern across freezer evaporator as of right now. Unit stinks really really bad as of right now as well. ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV , used 1 W11506635 (COUPLER 6 NF MS SV), and 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Indian Land, SC 29707
Jonathan J.
Job Details: 12/05/2023
"I replace microwave door assembly, tested operations, no open closed door error code occurring after testing by opening and closing the door while microwave is heating after several attempts. Everything is now working properly as it should be."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, CT 06234
Amanda R.
Job Details: 12/05/2023
Replaced all parts
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Lancaster, SC 29720
Jonathan J.
Job Details: 12/05/2023
Complaint refrigerator keeps tripping GFCI in garage refrigerator in garage. GFCI is attached to garage door opener and light and refrigerator only. I found run capacitor on overload is out of range. Replaced start device on compressor plugged back into GFCI unit is no longer tripping GFCI upon departure. Advising customer to place unit on a dedicated refrigerator outlet. Non-GFCI if possible.called safety used file number 7737897953; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Killingly, CT 06241
Amanda R.
Job Details: 12/05/2023
Water filling basket up right after cycle drain hose sitting in water In stand pipe causing it to syphon back into unit through drain hose lifted drain hose out of water out of stand pipe ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Sterling, CT 06377
Amanda R.
Job Details: 12/05/2023
No fill over sudsing stuck key errors not filling with cold water getting 120v to cold inlet valve needs new cold inlet valve quoted
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Mansfield, CT 06268
Amanda R.
Job Details: 12/05/2023
Complaint hearing like a Heartbeat thump noise explained Its drum going over wheels customer is going to call dealer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Charlotte, NC 28262
Robert A.
Job Details: 12/05/2023
"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found incoming voltage is good, the light and fans work fine. However the compressor runs and stop with a click repeatedly. The unit needs a new compressor to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11580057 (Compressor) and 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Charlotte, NC 28262
Robert A.
Job Details: 12/05/2023
"Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the unit is getting proper voltage and the lights, fans and compressor work fine. Both sections are at a decent temp. I noticed the FC light switch has separated and does not work giving the impression that the door is open. I replaced the switch with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11123941 (SWITCH) from stock"
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 12/05/2023
Washer making loud noise. Found cam not fully engaging and play in shaft of gearcase. The shroud on motor loose needs new. ; ordrng 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W11481722 (Actuator) and 1 W10721967 (Cam kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/05/2023
Refrigerator making noise and not cooling properly. Found ice build up on freezer evap. Thawed ice and tested heater and sensors all pass. Toggled heater on in step 38 and heater came on. Compressor short cycling needs new control. Installed new control and tested all checks ok. ; used 1 WPW10675033 (CNTRL-ELEC) from stock
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28278
Mitch H.
Job Details: 12/05/2023
"Removed and replaced, drive motor,housing and collar. Checked idler and rollers, all looked good, Reassembled, tested, dryer operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28278
Mitch H.
Job Details: 12/05/2023
"Arrived, contractor met me outside. He said dishwasher was running and draining properly. Actual complaint was not drying properly. He said there was no rinse aid being used. Now has rinse aid and is working correctly. Took picture of model/serial tag."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/05/2023
"Removed LED lights, installed LED kit. Checked and ensured that all lights now working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Tega Cay, SC 29708
Mitch H.
Job Details: 12/05/2023
Called tech line spoke to Chris SR# 7737116798. Reviewed with him all parts that have been replaced and all work done. He is going to refer this to engineering. He said they will be in touch with us in 3 to 5 business days with any recommendations.; O-emld tckt
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near York, SC 29745
Mitch H.
Job Details: 12/05/2023
"Removed and replaced compressor and related parts. Charged with nitrogen, checked for leaks, none found. Allowed unit to sit under nitrogen charge for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct charge of R600. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Clover, SC 29710
Mitch H.
Job Details: 12/05/2023
"Tested and found oven not lighting. Ran diagnostics, found F1E1 control error. Requesting P&A for control and igniter. Checked part availability and scheduled return for 12/12 AM; ordrng 1 W11176454 (Igniter) and 1 W11126814 (Control)"
We serviced a
KENMORE RANGE GAS
Model ="79074033312"
Near Hebron, CT 06231
Jeremy B.
Job Details: 12/05/2023
Bake not working. Igniter drawing 0amps but getting 120vac. Replaced and tested all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
JENN-AIR RANGE
Model JES9750CAS02
Near Marlborough, CT 06447
Jeremy B.
Job Details: 12/05/2023
Installed new panel preheated to 350all checks ok
We serviced a
WHIRLPOOL RANGE
Model WDE350LVQ02
Near Cromwell, CT 06416
Jeremy B.
Job Details: 12/05/2023
Installed new bake element and preheated to 350 all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, NC 28216
Robert A.
Job Details: 12/05/2023
"Cx complaint that the units load and go function is not working. I inspected the unit to confirm the complaint. I found the overall functions work fine, however the load and go feature was on. I turned on the load and go feature and showed the cx how to turn it on and off. The unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model ?
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/05/2023
"The turn table is not turning. However, there is no model and serial tag on this unit. I took several pictures of where the tag could possibly have been located also took trim off bottom and nothing was there. Im unable to establish which part will be needed due to no Tag. Im going to advise customer to see if they can locate something with COMPLETE MODEL AND SERIAL NO PARTIALS. At this time we cannot complete the call due to inadequate information regarding the unit. Brian advised me to put description of what is needed. The turn table is. Not turning. Please look for control to table motor and table motor. Thank you!(PLEASE LOOK AT PICS AND SEE IF WE CAN DETERMINE WHAT PART NUMBER ARE FOR THE 2 parts needed)Control to turn table motorTurn table motor2xframe to complete job (See pics)"
We serviced a
WHIRLPOOL WASHER
Model WFW9500TW02
Near Charlotte, NC 28210
Jeff L.
Job Details: 12/05/2023
Outer rear tire. Is damaged and also the bearing is making grinding noise. Following parts are needed. Sent customer copy of estimate they have declined repair and are gonna purchase a new unit.Call completeW10772614Additional shipping 2xframe
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Warren, MA 01083
Chris B.
Job Details: 12/05/2023
Complaint that the unit would stop or end a cycle. Ran two diagnostic cycles and unit would shut down with no codes. Did find error code F7E1 F7E3. Will order parts for a return visit. ; ordrng 1 W11633362 (Control Board) and 1 W11481722 (Shifter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB00
Near Berlin, CT 06037
Jimmy R.
Job Details: 12/05/2023
"Checked over fridge and found unit icing up in freezer section then dripping water down into fridge, removed evap cover and found drain ice over melted all ice and drain was clogged with styrofoam blocking hole, removed and blew out drain ran water thew and all operations are now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Brookfield, MA 01506
Chris B.
Job Details: 12/05/2023
Complaint that the unit is making noises while running. Ran tests on all components and all normal. Found Copper tubing touching each other causing the noise. Isolated the noise and refrigerator working normal.
We serviced a
WHIRLPOOL OVEN
Model MER8800DE0
Near Dudley, MA 01571
Aimee Z.
Job Details: 12/05/2023
Installed bake element and pre heated complete 200; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Auburn, MA 01501
Aimee Z.
Job Details: 12/05/2023
"Found stacked by water boiler in closetAlso has low ceilingNeeds to be un stacked Cust doesnt have a harness at houseInstalled Cntrl same issue.Did a key pad test there all working Couldnt test past there. The ceiling is to low to work on Couldnt get dryer off safely in tight areaCalled office spoke Mike Ordering new harness, door switch ,therm fuse, mtr.Cust will have un stacked for repair; ordrng 1 W11364931 (Mtr) and 1 W10909685 (Therm fuse) and 1 W11427601 (Door swich) and 1 W10637538 (Harness)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Southington, CT 06479
Jimmy R.
Job Details: 12/05/2023
"Checked over unit and found washer lid snapped on left side causing unit to not wash due to lid not closing, checked over lid and it needs to be replaced along with left and right hinges and 4 screws holding it. Ran unit and checked washing all all other functions found unit washing properly, will order new lid,hinges and screws advised ; ordrng 1 W11117421 (Lid) and 1 W10270399 (Hinge right) and 1 W10270398 (Hinge left) and 4 W11404293 (Screws)s"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DWH0
Near Grafton, MA 01536
Aimee Z.
Job Details: 12/05/2023
Took off handle found rusting on panel front . Cost to high for CustCust had touch up paint advised light sanding on spots and thin coats
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near North Attleborough, MA 02763
Aimee Z.
Job Details: 12/05/2023
"Cust stated stopped mid wash cycle filled with water dirtyPulled error codes Error codes f2 e1. Stuck key pad and f6 e4 error for fill valve Ran diagnostics ran found the diverta valve clicking on the wash pump, having hard time Finding home position .; ordrng 1 W11165145 (Ui) and 1 W11120155 (Contrl) and 1 WPW10195039 (Switch) and 1 W11178672 (Wash pump)"
We serviced a
SUB ZERO REFRIGERATOR
Model 650/F3
Near Wilbraham, MA 01095
Roger R.
Job Details: 12/05/2023
"Found unit in a vacuum. Charged with nitrogen and found leak at compressor high side from compressor replacement. Resoldered connection and not leaking there. Found a second leak at refrigerator evaporator capillary tube connection from factory. This is a copper to aluminum connection. Unable to solder, installed lokring connection instead rechecked for leaks and ok. Recharged with 5.5 oz R134a all okay. ; used 1 W11504423 (COUPLER 8/2 NR AL 00) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 12/05/2023
"Found unit has a bad drain pump. Quoted$74.99+tax for pump and $239 labor rate ; ordrng 1 WPW10661045 (Pump,drain)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Stafford, CT 06076
Roger R.
Job Details: 12/05/2023
Found unit working properly at this time. Found no faults at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Union, CT 06076
Roger R.
Job Details: 12/05/2023
"Found unit fills and drains but no wash action. Could hear main motor trying to start but not running will need a new sump. Will order and return asap; rqstng P&A on 1 W11613479 (Assy, sump)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 12/05/2023
Customer stated timer not moving. Wont shut off unless door is opened. Replaced timer. Unit now working as designed. ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Charlotte, NC 28208
Robert A.
Job Details: 12/05/2023
"Cx was not aware that the unit was OOW. I mentioned the service call fee, he was not willing to pay at the moment. I did not diagnose the unit."
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Sturbridge, MA 01566
Chris B.
Job Details: 12/05/2023
Complaint that the unit is not spinning out properly. Found bad suspension. Drum is very loose. Quoted for parts and labor. Customer rather not put that amount into the unit. Collected trip fee.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Sturbridge, MA 01566
Chris B.
Job Details: 12/05/2023
Complaint that the new gasket that was installed is broken. Will order new gasket for a return visit. Part and labor is still under warranty. Collected trip fee.; ordrng 1 W10830162 (Gasket)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Springfield, MA 01119
Chris B.
Job Details: 12/05/2023
Complaint that the unit is not starting a cycle. Found error code F5E1 F0E3. Found bad slider. Replaced part and unit running normal. Ran diagnostic cycle and quick cycle and all is normal.; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL DRYER
Model MGD6230HW1
Near Windsor, CT 06095
Gary V.
Job Details: 12/05/2023
"Inspected and found controls getting voltage but nothing powering on and ui panel no longer responding, unit needs electronics replaced. will submit estimate and call.; rqstng P&A on 1 W11413566 (Ui panel) and 1 W11164276 (Ui harness) and 1 W11525994 (Main acu)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Bloomfield, CT 06002
Gary V.
Job Details: 12/05/2023
"Installed new timer and cycled, tested fine now."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near West Hartford, CT 06107
Gary V.
Job Details: 12/05/2023
"Inspected and found electrical supply outlet burnt and not supplying proper voltage, and informed customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near West Hartford, CT 06117
Gary V.
Job Details: 12/05/2023
"Inspected and found open circuit thru defrost heater, defective heater. ordering main acu as back up. Sr#7737949747 techline documentation.; ordrng 1 W11650662 (Heater) and 1 W11558182 (Main acu)"
We serviced a
WHIRLPOOL RANGE
Model WFE745H0FS0
Near West Hartford, CT 06117
Gary V.
Job Details: 12/05/2023
"Inspected and found bake burnt out and main relay on control for bake burnt out, quoted and she will call."
We serviced a
GE REFRIGERATOR
Model PS123NGNABB
Near Suffield, CT 06093
Gary V.
Job Details: 12/05/2023
"Inspected and found dispenser water line frozen, needs dispenser heater kit. ; ordrng 1 WR49X10173 (Disp heat kit)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Enfield, CT 06082
Gary V.
Job Details: 12/05/2023
"Installed door seal and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Mfi2269drm01
Near Southampton, MA 01073
Mike K.
Job Details: 12/05/2023
"Icemaker not making ice, hasnt heard unit running. Voltage at unit. Quoted for icemaker/labor.. accepted.Replaced icemaker, advanced and filled.; used 1 W10882923 (ICE MAKER) from stock"
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS05
Near South Hadley, MA 01075
Mike K.
Job Details: 12/05/2023
"Left pantry door intermittently hangs up when closing. Found issue to be on right side slider, plastic spring engaged not seated in rail, was able to snap back into place and working ok. Also adjusted drawer height so drawers are more even. If continues issues would need to replaced the center slider assembly W11294548, which was not ordered ( looks like left drawer left slider and right drawer right slider was what was ordered). If this part is needed it is the center divider for pantry and would require 2x time as well.Showed cs operation of door after repair and satisfied. Will contact us if having further issues."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near West Springfield, MA 01089
Mike K.
Job Details: 12/05/2023
"Unit under 1yr wp warranty per service bench.Cs says unit is not heating. Ran normal cycle and unit is filling and wash motor running. Cancelled and drained fine.Fae2, f4e2 errors in history. Vent motor, heater open errors in history.Found disconnected wire to heater, looks to have been pulled out in installation, contact bent over as if yanked. Able to straighten and reconnect.To access Cs pulled unit out as was installed in location that could not be pulled without wedged between counter and wall and was going to scrape.Cs also got unit back in.Ran normal cycle and diagnostic cycle with no leaks found."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB
Near Enfield, CT 06082
Roger R.
Job Details: 12/05/2023
"Found unit cycling when n high. Replaced control and unit still cycling. Will need new burner as well. Ordering burner. ; ordrng 1 W11047722 (Burner, 8/), used 1 WP3149404 (INFINITE SWITCH) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Southington, CT 06489
Jimmy R.
Job Details: 12/05/2023
Installed new shelf and all operations are now working properly
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM0
Near New Britain, CT 06053
Jimmy R.
Job Details: 12/05/2023
"Checked over unit and found machine would not fill with water, checked float switch and flounder float broken found plunger broke off not allowing it to hit switch, removed plunger and found switch also broken and the stand pipe cracked it sits in. Unit is going to need a new float assembly and also a filter thats cracked in half, will order and return when parts are in ; ordrng 1 WPW10346525 (Float) and 1 WPW10195039 (Float switch) and 1 WPW10316267 (Stand pipe) and 1 W10872845 (Filter), dspstn on spec-tagged invntry: 1 WPW10482480 MOTOR/SUMP"
We serviced a
WHIRLPOOL WASHER
Model MVW6500MBK0
Near Bristol, CT 06010
Jimmy R.
Job Details: 12/05/2023
"Installed new encoder and facia found facia wrong color swapped out boards and unit still will not light up checked voltage from cntrl to facia and 12v was preset at j11 connection, ohmed out cntrl harness and found good went threw harness and could not see an issue but will order a new main harness and reorder encoder, and control to be safe ; ordrng 1 W11591637 (Harness) and 1 W11627516 (Encoder) and 1 W11633362 (Cntrl)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waterbury, CT 06708
Jimmy R.
Job Details: 12/05/2023
"Checked over unit due to leaking and found machine had been installed tipping way to far forward this was causing water to over flow and drip from the front, reinstalled unit correctly secured in place and ran a wash cycle. Checked unit for leaking and all functions are now working to specs. Advised customer on when getting a new unit they will have water in them from factory testing this is normal, gave customer Ed on unit unit and filling soap.; dspstn on spec-tagged invntry: 1 W11498831 GASKET"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Longmeadow, MA 01106
Chris B.
Job Details: 12/04/2023
Complaint that the ice maker is leaking water from the bottom. Found bad IM and fill tub. Quoted parts and labor. Willing order parts for a return visit. ; ordrng 1 W11510803 (Ice Maker Kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near East Hartford, CT 06118
Chuck M.
Job Details: 12/04/2023
"Customer complaint is that refrigerator had ice buildup on evaporator. Cleared ice and found thermistor faulty. Ordered Harness. ; ordrng 1 W11033168 (harns-wire), dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP"
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRS325SDHZ01
Near Franklin, MA 02038
Aimee Z.
Job Details: 12/04/2023
Re steamed freezer added new harness and Cntrl on back.Once new harness went in fan went faster.Left temps 3 freezer and 2 on fridge
We serviced a
MAYTAG WASHER
Model MVWC200XW3
Near Springfield, MA 01109
Chris B.
Job Details: 12/04/2023
Complaint that the unit is making loud banging noises. Found bad suspension. Quoted for parts and labor. Will order parts for a return visit.; ordrng 1 W10780048 (Suspension)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Springfield, MA 01118
Chris B.
Job Details: 12/04/2023
Complaint that the unit is not sealing properly. Found gasket keeps falling off the door and too deformed. Tried adjusting and warmed it but no success. Will order new gasket and sealer.; ordrng 1 W10838574 (Gasket) and 1 Wp482338 (Adhesive)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near Longmeadow, MA 01106
Chris B.
Job Details: 12/04/2023
Complaint that the unit is not cooling properly. Found start device would switch on and would stay and compressor running but no cooling. No frost pattern in in the evap. Evap fan working properly. Bad compressor and sealed system. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 W10769822 (Compressor) and 1 W10873803 (Start Device) and 1 WPW10350564 (Capacitor) and 1 WPW10143759 (Dryer Filter) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Longmeadow, MA 01106
Chris B.
Job Details: 12/04/2023
Replaced all parts and unit working normal. Customer was mentioning that this door is higher then the cabinet of the refrigerator. I mentioned that this is the type of design that freezer doors are a bit taller than the cavity.
We serviced a
AMANA RANGE
Model AER6303MFS1
Near York, SC 29745
Mitch H.
Job Details: 12/04/2023
"Tested and checked sensor, tested good. Entered diagnostics and found F1E1 control board error. Quoted customer for repair, customer declined repair. Saved estimate. Collected for service call on cc."
We serviced a
HOTPOINT REFRIGERATOR
Model HTS22GBPBRWW
Near Suffield, CT 06093
Gary V.
Job Details: 12/04/2023
"Inspected and found condenser fan motor broken, will order and return.; ordrng 1 WR60X10220 (Condenser fan motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Bristol, CT 06010
Jeremy B.
Job Details: 12/04/2023
Found heater failed causing water to leakOut the back. Replaced heater and couldnt test dishwasher not hooked up. ; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near West Springfield, MA 01089
Mike K.
Job Details: 12/04/2023
"Unit under 1 yr wp warranty per service bench. F8e4 error code. Cs saw a steady drip when trying to clear tray. Verified, drip is coming from side of unit. Found mid rack front upper screw leaking, not tight. Tightened and verified leaking had stopped."
We serviced a
LG WASHER
Model WM3400CW
Near Westfield, MA 01085
Mike K.
Job Details: 12/04/2023
Cs has been getting lines on some clothes and doesnt always spin out fully. Lint trap was clear and in testing drained properly with no issues. Spun out fine. Drain hose was pushed all the way down standing drain pipe. Raised to give an air break and prevent siphoning. Gave suggestions for routine maintenance and usage. Some mold on boot which could cause lines. No problems replicated/found collected for service call only.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntersville, NC 28078
Ryan S.
Job Details: 12/04/2023
"Retuned to install compressor, inverter and parts. Evacuated system, installed new compressor. Pulled vaccum for 20 min steady, entered service test 4, filled with r600. Unit getting frost pattern in both sections. ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506621 COUPLER 6 NK MS 00 , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
THERMADOR RANGE
Model PRG304GH/19
Near Windsor, CT 06095
Gary V.
Job Details: 12/04/2023
"Defective LF potentiometer switch, will order and call for return date.; ordrng 1 00629722 (Potentiometer switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Charlotte, NC 28216
Ryan S.
Job Details: 12/04/2023
"Customer complained dispenser not working. Upon arrival found auger chute, shaft and spring broken. Ordering parts huge, shaft, spring and coupler tp repair dispenser. Motor running when dispenser is pressed. Ice bucket side is intact. Scheduled return call 12-8-23 pm. ; ordrng 1 WP2220458 (Coupler) and 1 W10852956 (Spring) and 1 W11573761 (Chute) and 1 WPW10258544 (Shaft)"
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/04/2023
"Came to replace door switch ordered by previous tech, installed door switch, lower oven light now operating properly. Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Stanley, NC 28164
Ryan S.
Job Details: 12/04/2023
"Retuned to install vent assembly and deflector. Installed all parts ordered and reassembled, ran unit and o leaks detected. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Bristol, CT 06010
Jeremy B.
Job Details: 12/04/2023
"Found leak at filter drier. Replaced filter drier pulled vacuum the n recharged. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , and 1 W11506619 COUPLER 8 NK MS 00"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFE01
Near Simsbury, CT 06070
Gary V.
Job Details: 12/04/2023
"Inspected and found multiple problems, shelving and glides in both freezer and ff compartments not fitting properly, and ff door hinge making noise. Will order parts and call for return date.; ordrng 1 WP2254473 (Hinge) and 2 487576 (Spacer)s and 1 WPW10308849 (Meat pan) and 1 WPW10579374 (Shelf) and 1 WPW10468556 (Rail) and 1 WPW10468555 (Shelf glide) and 2 W11320941 (Shelf)s and 1 W11395919 (Freezer rail) and 1 W11395921 (Freezer rail)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near East Granby, CT 06026
Gary V.
Job Details: 12/04/2023
"Inspected and found drain hose slapping again back of washer panel and secured drain hose, unit running quietly now."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Westfield, MA 01085
Mike K.
Job Details: 12/04/2023
"Unit has been warm in n rf, not making ice, says fr is ok.Measured prodeuct temp of 51 in rf mid shelf. 11 in fr, is empty, so air temp only measured, slowly going down.Remover fr evap cover and ice block in upper right and heavy frost on first three turnings of evap.. then clear. Rf evap is frosted over. Thermistors pass in diagnostics. Control is out on pantry drawers. Per Randy the pantry control could cause all issues. Did find sign of water by connector to pantry control. Showed customer and explained the control can be damaged and internal wiring corroded which would require control and door. Also found all wires cut in cable to pantry.Customer wants to try just replacing cable, understands it might not fix issue and that even if pantry control works there could still be other sources to other issues found. Customer is ok with taking the risk on this repair and then plans to replace unit if it ends up needing additional parts/labor; ordrng 1 W11170612 (Cable)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Southampton, MA 01073
Mike K.
Job Details: 12/04/2023
"Cs complaint that unit had leaked out at bottom right side. Unit is square and gasket looks good. Went to test u it and filled, but wash motor not running.7-1 error code, no heat.Ran diagnostic cycle and motor is not running.Quoted for sump assy"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near East Granby, CT 06026
Gary V.
Job Details: 12/04/2023
"Inspected and found exhaust vent vibration out the rear of bulkhead, applied foil tape and cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Matthews, NC 28104
Jonathan J.
Job Details: 12/04/2023
"I replaced compressor I tested operation unit is producing a frost pattern upon departure I tested operation no problems niched water lines customer to allow 48 hrs to 72 hrs for ice. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a , used 1 R600A (R600A 14.8 OZ), and 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
KITCHENAID RANGE
Model KFGD500EBS00
Near Windsor, CT 06095
Gary V.
Job Details: 12/04/2023
"Arrived and found parts covered and labor already paid. Installed parts listed and found lower broil igniter broken and replaced that as well, cycled tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Thomaston, CT 06787
Jimmy R.
Job Details: 12/04/2023
"Checked over machine and found freezer not freezing items no ice being made and left draw not working, checked cooling and found fridge evap frosting up fully cycled to freezer and found top half only frosting up noticed frost lines on upper cabinet and sides of fridge getting super hot, checked compressor and found running but very hot to the touch. Compressor is starting to fail causing poor cooling in freezer section, checked left fridge crisper door and found cntrl shorted and green with broken wires found harness from door broken. Unit will need a new door assembly and harness advised customer door is out of stock and not sure when it will be in also compressor should be covered under ten year warranty advised may need purchase receipt for confirmation ; ordrng 1 W10815669 (Door) and 1 W11170612 (Harness)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near York, SC 29745
Mitch H.
Job Details: 12/04/2023
"Checked and found infinite switch shorted. Replaced switch and element. Plugged range back in, tested, all operating properly.; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT and 1 WPW10434452 INFINITE SWITCH"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT771RWYM01
Near West Hartford, CT 06110
Ruben C.
Job Details: 12/04/2023
Checked unit found ice maker water tube too close to cup froze cub cuasing water to come out defrosted
We serviced a
MAYTAG REFRIGERATOR
Model KRFC704FPS04
Near Matthews, NC 28104
Jonathan J.
Job Details: 12/04/2023
Complaint refrigerator leaked and ruined the floors throughout the entire downstairs of the house all the way behind it in the room directly behind it the walls. I found cabinetry damage as well. Found valve has failed and is leaking. Unit will need new valve to fix. ; ordrng 1 W11312191 (Valve) and 1 8212547RP (Tubing) and 1 W10786952 (Water Pressure kit)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Huntersville, NC 28078
Robert A.
Job Details: 12/04/2023
"Cx complaint that the unit occasionally loses power. I inspected the unit to confirm the complaint. I found no error codes. The unit heats tumbles and has good airflow. The cx said the UI screen will say power failure once the unit turns back on, however the breaker does not trip. Im ordering a new control board to resolve the issue.; ordrng 1 W11525996 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Matthews, NC 28104
Jonathan J.
Job Details: 12/04/2023
"Complaint leaking all over the floor freezer frosting over door. I found door gasket was not sealed properly at the top of the door. I found waterline leaking at the bottom of the freezer door connector had broke. I replaced connectors and heated door gasket. Adjusted gasket tested operations insured gasket is now a tight seal all the way around around the door. No additional issues found with freezer or refrigerator at this time. No more water leaking issues found either.; used 1 WP2198677 (FITTING 1/4-1/4), and 1 WP4373559 (FITTING 5/16-1/4) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near East Hartford, CT 06118
Chuck M.
Job Details: 12/04/2023
Customer complaint is that ice maker is not working. Tested and ice maker is receiving voltage but not cycling. Ordered ice maker. Ice maker in unit is different from what is listed for unit. Order part number on service matters that is changed over to new number. ; ordrng 1 W11284458 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRS25FGWH00
Near Wethersfield, CT 06109
Chuck M.
Job Details: 12/04/2023
Customer complaint is that dispenser is not working. Inspected and found dispenser bracket is broken at switches. Paddles are not making contact with switches. Ordered dispenser bracket. ; ordrng 1 WP2180226 (bracket)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Charlotte, NC 28269
Robert A.
Job Details: 12/04/2023
"Cx complaint that the units oven is not heating at all. I inspected the unit to confirm the complaint. I found an error code: f6e0. I started a bake and broil cycle separately, neither worked. I tried convection cycles as well, that did not work either. The ignitor dont click nor does the convection fan run, the panel reads as if the function is proceeding but there is no heating or actions occurring. The unit needs a new UI panel and control board to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11339755 (UI panel) and 1 W11620582 (Control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Matthews, NC 28104
Jonathan J.
Job Details: 12/04/2023
"Complaint will not drain out water. Not operating properly will not wash properly. I found drain pump harness is broken underneath washing machine. I am ordering a new harness to fix.replaced previously ordered parts. ; ordrng 1 W11643701 (Harness), dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC"