We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Fort Mill, SC 29708
Mitch H.
Job Details:
12/18/2024
"Tested and found filter housing and filter operating properly. Customer had multiple filters, tried 3 different filters including the one already installed. All seated and working properly. Filter housing operating properly. Customer not getting housing door fully latched. Explained that door has to be pushed fairly hard when installing new filter due to new O-rings and water pressure. Advised they need to ensure door is latched properly to prevent filter from popping out."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Indian Land, SC 29707
Brandon
Job Details:
12/18/2024
Complaint unit is accumulating water when not being used for days. Water is making its way into unit through when its not being used. No repairs needed.
We serviced a
ADMIRAL OVEN
Model WOD51EC0HS20
Near Denver, NC 28037
Ryan S.
Job Details:
12/18/2024
"Returned to install new control boards and ui. Verified proper operation, I forged customer to reinstall WiFi to unit for updates. ; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Rock Hill, SC 29732
Mitch H.
Job Details:
12/18/2024
"Checked and found lid cracked and broken at left side hinge, causing lid not to close correctly. Removed and replaced washer lid. Tested, lid opening and closing properly. Lid lock operating normally and correctly.; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK"
We serviced a
KITCHENAID RANGE
Model KDRS505XSS03
Near Huntersville, NC 28078
Ryan S.
Job Details:
12/18/2024
Return to install hinge on oven door installed hinge verified proper operation
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Charlotte, NC 28207
Clinton
Job Details:
12/18/2024
Replaced control on dryer the power button was inconsistent after replacing the button work properly
We serviced a
MAYTAG REFRIGERATOR
Model MBF1953DEM00
Near Charlotte, NC 28215
Clinton
Job Details:
12/18/2024
Replaced heater and harness wire.
We serviced a
AMANA OVEN
Model ACR4303MMS0
Near Charlotte, NC 28213
Clinton
Job Details:
12/18/2024
Installed new control unit working properly after repair
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Charlotte, NC 28227
Clinton
Job Details:
12/18/2024
U it has long fill error code. Tested water cold water is just trickling in. Found cold water to washer is very low pressure needs plumber to fix issues ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Huntersville, NC 28078
Ryan S.
Job Details:
12/18/2024
"Customers complained unit wasnt filing enough and no hot water when set to hot. Found no error codes . Ran diagnostics, hot and cold valve working , pump working and soon/ agitate working. Ran normal wash on deep water wash , unit is filling around 25-30% full in tub, water fill is working as designed , found water is not warm. Ordering control board and temp select switch. Informed customer all functions other than no hot water are unit working as designed. Ordering parts to repair no hot water issue. Informed customer office will call when parts come in. Keeping valve for return call. Customer wants RYAN for return call. ; ordrng 1 W11608056 (Control board) and 1 WPW10285518 (Temp switch), dspstn on spec-tagged invntry: 1 W11038689 VALVE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Charlotte, NC 28269
Clinton
Job Details:
12/18/2024
The unit washing now they did unit was was completely off but they had the child lock on. But they wanted me too ordered the stops but they are none warranted items lost
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Clinton
Job Details:
12/18/2024
Unit has no errors machine is functioning as designed. Ran auto test no issues. Customer educated on the unit operation. The tub is not designed to fill up with water to the top. And customer said thats its agitating immediately but what shes hearing the load sensing in the beginning I tried my best to explain to customer but they are hesitant to believe.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Charlotte, NC 28206
Caleb
Job Details:
12/17/2024
Clint fixed it. Pressure hose pinched between cabinets.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28203
Caleb
Job Details:
12/17/2024
Wrong color. Unit is stainless. Office to call when part arrives ; ordrng 1 W11416371 (Door)
We serviced a
WHIRLPOOL DRYER
Model WGD7500GW0
Near West Springfield, MA 01089
Jorden
Job Details:
12/17/2024
"Arrived and found idler wheel causing noise, replaced and tested fine. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Waterbury, CT 06706
Andre
Job Details:
12/17/2024
Ck unit and power cord burnt with terminal block burnt and tape up with Electrical tape inform customer of situation and customer stated no one has ever work on unit before he purchase unit brand new and he will be going back to talk to Lowes about tape up power cord and call back once he has issue corrected inform customer dryer is covered for power cord with labor for installation is not covered
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Palmer, MA 01069
Chris B.
Job Details:
12/17/2024
Complaint that the unit is not running correctly. Found bad connection and error codes F7E2. Replace motor and unit working properly. No leaks detected. No other issues found.; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP
We serviced a
LG REFRIGERATOR
Model LFX21976ST /07
Near Palmer, MA 01069
Chris B.
Job Details:
12/17/2024
Complaint that the refrigerator is not cooling properly. Found unit has had a sealed system work done a couple of weeks ago. Compressor is running but not cooling. Customer wanted a second opinion on the job done to the unit. Customer will have the company that did the job come out again to verify the issue. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Ludlow, MA 01056
Chris B.
Job Details:
12/17/2024
Complaint that the dishwasher since it was installed the door would latch closed ok but not strong enough and after a few weeks it wouldnt hold closed. Found a slight bent on the inner panel and will order parts for a return visit. Location has no phone signal. Will order parts for return visit.; ordrng 1 W11637956 (Inner Panel) and 1 W11612302 (Hinge Left) and 1 W11612303 (Hinge Right) and 2 WP8268961 (Sleeves)s
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF2A
Near Ludlow, MA 01056
Chris B.
Job Details:
12/17/2024
Replaced all parts and dishwasher running normal.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Charlotte, NC 28206
Clinton
Job Details:
12/17/2024
Replaced control again replaced the harness / pressure tubes unit is now working
We serviced a
WHIRLPOOL ICEMAKER
Model WRS322FDAM04
Near Westfield, MA 01085
Jorden
Job Details:
12/17/2024
Arrived and found the bail arm had slipped out. Reattached and tested fine.
We serviced a
SAMSUNG DRYER
Model DV48H7400EW/A2
Near Easthampton, MA 01027
Jorden
Job Details:
12/17/2024
"Arrived and found an awl tool stuck in the blower wheel, removed and tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Springfield, MA 01109
Jorden
Job Details:
12/17/2024
Arrived and could not find a model/serial tag/sticker for this unit. Informed customer this means the unit unidentifiable and they would need to reach out to the manufacturer to get a new sticker.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
12/17/2024
"Tested unit and found washer would run a cycle and once getting to a spin cycle unit would get to 8 min and go right to done never spinning out, checked errors and found F0e2 off balance, f8e1 long fill. ran a diagnostics cycle and recalibrated unit will order new main cntrl and console will need two man dryer is on top unit is stacked advised we will call when parts are in to set up two techs if possible ; ordrng 1 W11325569 (Cntrl) and 1 W11316623 (Console)"
We serviced a
KITCHENAID WALL OVEN
Model KEBK101SSS04
Near Suffield, CT 06078
Gary V.
Job Details:
12/17/2024
"Inspected and found open bake element, quoted and they will call if wants repaired. There are multiple parts nla for this unit."
We serviced a
WHIRLPOOL RANGE
Model WFE361LVQ0
Near Suffield, CT 06078
Gary V.
Job Details:
12/17/2024
"Inspected and found f9 fault and open bake element, needs main acu and element, will submit estimate and call.; rqstng P&A on 1 WPW10476687 (Main acu) and 1 WPW10308477 (Bake element)"
We serviced a
LG WASHER
Model WM3700HVA01
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/17/2024
"Tested unit and found soap dispenser stuck half way out and would not push back in or pull out anymore. Removed dispenser found one of the soap trays caught under the panel making it hard to remove for customer, cleaned up tray and reinstalled making sure it was easy to come in and out for customer, unit is now operating normally and washing as designed"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW5000DW3
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/17/2024
"Ran washer and found unit would not spin clothing out ran a diagnostics and found tub spinning when agitating, checked hub and found stripped out causing unit to not spin or wash correctly. Replaced hub and ran a calibration cycle wile running found belt making a squealing noise replaced belt and unit is now washing and spinning to proper specs ; used 1 W10528947 (HUB), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Meriden, CT 06451
Jimmy R.
Job Details:
12/17/2024
"Customer stated unit was less then a year old and they purchased an extended warranty advised we cannot do anything with out paperwork stating its is covered or a dispatch from warranty company. Advised customer he would be responsible for service fee of 129.99 plus tax or if any parts are needed they would be responsible for then and labor, Customer refused payment and advised they would contact warrenty and or manufacture to resolve issue quoted them on what I think it could be causing issue"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Foxborough, MA 02035
Aimee Z.
Job Details:
12/17/2024
"Cust stated loud in agaition, ran diagnostics Nothing unusual Lifted up the washer paper and cardboard under washer Cleared and tightened the bolt bottom .And ran a cycle All working as intended"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Webster, MA 01570
Lee
Job Details:
12/17/2024
"Customer states unit fills and drains but dishes do not cleanConfirmed complaint, found wash motor does not run. Is getting proper voltage, need to order and replace W11665769; ordrng 1 W11665769 (Washmotor)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Dudley, MA 01571
Lee
Job Details:
12/17/2024
"Customer states occasionally after cycle screen will be lit up but keys wont respondFound error code 2-1Need to replace user interface, returning tomorrow pmLast call ; schdld next appmnt for 12/18 WED PM"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Dudley, MA 01571
Lee
Job Details:
12/17/2024
"Customer not home, rescheduled Friday am.; schdld next appmnt for 12/20 FRI AM"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Windsor, CT 06095
Gary V.
Job Details:
12/17/2024
Techline.Sr#7740555035. Customers concern is vibration. Inspected and found washer sitting on a wooden platform that is not stable. I tried adjusting the washer so it wouldnt vibrate so much but theres nothing more I can do if it continues to sit on this wooden platform. Washer needs to be on a stable platform. All other functions test normal at this time. Quoted customer $129 trip fee and he refused to pay. This type of problem is not covered under warranty.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Windsor, CT 06095
Gary V.
Job Details:
12/17/2024
"Inspected and found no ice production, ice maker feed tube frozen again, verified 120v getting to heater (took pic), ohmed heater and found open with no reading, defective heater, will submit for new heater and call for return date.; rqstng P&A on 1 W11087201 (Tube heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Windsor, CT 06095
Gary V.
Job Details:
12/17/2024
"Inspected and found lid strike bezel broken, will submit estimate and call.; rqstng P&A on 1 W11545554 (Bezel)"
We serviced a
WHIRLPOOL RANGE
Model KERS306BSS1
Near Tolland, CT 06084
Gary V.
Job Details:
12/17/2024
"Inspected and found runway temperatures on bake, main control board having a stuck relay while baking, will order new main control board and return to replace.; ordrng 1 WPW10686474 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ05
Near Ellington, CT 06029
Gary V.
Job Details:
12/17/2024
"Inspected and found compressor shutting off from overload, defective compressor, will order and call for return date.; ordrng 1 W11740253 (Compressor)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Enfield, CT 06082
Gary V.
Job Details:
12/17/2024
"Inspected and found broken bake element, replaced and cycled, tested fine.; used 1 W10779716 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW2
Near Enfield, CT 06082
Gary V.
Job Details:
12/17/2024
"Inspected and found broken lid lock, replaced and cycled, tested fine.; used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Plainville, MA 02762
Aimee Z.
Job Details:
12/17/2024
Cust has in Cust drain pan. Had to remove so I could check for leaks Tested out of pan. Filled and drain 2 times. No leaks Could hear drip No leak at washer needs new hot hose on washer Washer no leaksDrips is from valve on dryer steam function Needs new hosesCust replacing hoses
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US/AA.03
Near Franklin, MA 02038
Aimee Z.
Job Details:
12/17/2024
Found 4 c error codes water Found the water turned offRan and tested
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Belchertown, MA 01007
Chris B.
Job Details:
12/17/2024
Complaint that the washer has an error code F5E3. Found bad lid lock. Quoted for parts and labor. Replaced part with TS #W10810403 and unit running normal. Ran diagnostic cycle and a quick with no issues. 1yr warranty on parts and labor.; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Granby, MA 01033
Chris B.
Job Details:
12/17/2024
Complaint that the washer is not cycling correctly. Found very low water pressure on the hot side and unit cancel out if not used the tap cold. No error codes present. Did partial diagnostic as no hot water available at the moment. No issues found.
We serviced a
WHIRLPOOL WASHER
Model WTW6150PW0
Near Belchertown, MA 01007
Chris B.
Job Details:
12/17/2024
Complaint that the lid lock is broken. Replaced strike and unit working normal.; used 1 W11457841 (STRIKE) from stock
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Wolcott, CT 06716
Jimmy R.
Job Details:
12/17/2024
"Ran dryer and found unit would start when holding down the start button but motor would drag and sound weak. Tested voltage going into unit and 120v on each leg 240v crossed, tested push to start button and wile testing power one leg would drop to 60v rechecked power again and power was 147v on one side and 40 on other, power coming into dryer is bleeding off causing no start ohmed plug and found good unplugged unit and plugged back in finding dryer now starting and getting correct power. Replaced timer due to hard turning and knob rounding out, Customer will call professional electrician to check issue dryer is operating normally"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Waterbury, CT 06704
Jimmy R.
Job Details:
12/17/2024
Tested burners and found all burners had no simmer causing things to burn and not cook right. Adjusted all burners to have a simmer tested oven and flame is normal. All operations now working to specs
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Prospect, CT 06712
Jimmy R.
Job Details:
12/17/2024
"Installed all new parts and checked over cooling and all operations unit is now turning on fan properly ice maker is making ice and freezer is cooling. Advised customer unit will need 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR 1 W11658802 ICE MAKER , and 1 WPW10675033 CNTRL-ELEC"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Concord, NC 28027
Johnny
Job Details:
12/17/2024
Cx stated burners not working properly. Verified complaint. Installed new parts. Tested unit. Unit working as designed.
We serviced a
WHIIRLPOOL DISHWASHER
Model IDT870SAGX0
Near Farmington, CT 06085
Ruben C.
Job Details:
12/17/2024
Replaced hinges panel and control tested operation normal ran cycle normal washing and draining normal cust will reinstall front customer panel and reinstall unit himself
We serviced a
LG REFRIGERATOR
Model LMXS28626S/08
Near East Longmeadow, MA 01028
Jorden
Job Details:
12/17/2024
"Arrived and went to replace the FF evap cover but found its just an air tower with no fan in it, just a damper. Verified fan not running. Need to order the fan thats in the FZ that supplies the cold air to the upper/FF section. Reassembled and suddenly the fan kicked on but is running a little loud. Intermittent fan operation, possible loose connection within the motor. Ordering fan assembly but when we return check operation, if unit is cooling fine talk with customer about what they want to do before doing repair.; ordrng 1 ABA74268215 (FZ/FF evap fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near East Longmeadow, MA 01028
Jorden
Job Details:
12/17/2024
"Arrived and installed dispenser assembly and UI control, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Springfield, MA 01108
Jorden
Job Details:
12/17/2024
"Arrived and found heating element receiving 120v but element open, office & I tried to reach customer/owner but no answer. Quote saved. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
SAMSUNG WASHER
Model WA50R5400AW
Near Franklin, MA 02038
Aimee Z.
Job Details:
12/17/2024
When installing suspension rods couple cracks on Lid advised customer to before took apart and took photosInstalled ne suspension rods complete
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AH0
Near Rock Hill, SC 29732
Mitch H.
Job Details:
12/17/2024
"Tested and found left front element not cycling correctly, stays hot and does not cycle off. Ordering element. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 WPW10189281 (Element)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fort Mill, SC 29708
Mitch H.
Job Details:
12/17/2024
"Checked and found ice maker would not cycle fully. Would not return to home position. Removed and replaced ice maker. Ran ice maker test 120, ice cycled properly. Ran valve test 97, valve activated and filled correctly. All tested good.; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28112
Jonathan J.
Job Details:
12/17/2024
"Customer complaint of squeaking loud in spin and extremely loud grinding noise that can be heard even outside. Found belt loose causing squealing. Replaced belt and ran agitation cycle found gear case gear has dropped down preventing cam from grabbing gears properly. Gearcase shaft has exceptional amount of play up and down. We need gear case and associated parts to repair. parts are coming directly from the manufacturer office to call customer when parts come in.; ordrng 1 W11510461 (Washplate) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11449840 (Gearcase), used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Monroe, NC 28112
Jonathan J.
Job Details:
12/17/2024
Customer complaint ice spin and lower icemaker. Filling up with a flat giant sheet of ice icemaker is not making any ice. I found fill tube was not positioned into icemaker fill shoot assembly causing bin to fill with water instead of icemaker. Adjusted fill tube cycled icemaker no leakage occurring at this time. All operations are working properly.
We serviced a
KITCHENAID OVEN
Model KSGG700EBS6
Near Farmington, CT 06085
Ruben C.
Job Details:
12/17/2024
Can not work on unit it is infested with mice dropping took pics
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Avon, CT 06001
Ruben C.
Job Details:
12/17/2024
7740555422 called techline told part ending in 5112 is correct part number not what was received reordering console and ordering main control; ordrng 1 W11325784 (Control) and 1 W11735112 (Console)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBB2
Near Charlotte, NC 28278
Mitch H.
Job Details:
12/17/2024
Tested and attempted to run diagnostics. Would not respond to any inputs or enter diagnostics. Checked and ensured unit has correct incoming power. Ordering console and control. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W10595568 (Control) and 1 WPW10475779 (Console)
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Fort Mill, SC 29707
Brandon
Job Details:
12/17/2024
Complaint unit is making noise. Found on arrival that roller wheel was bad on unit. Replaced using rebuilt kit from truck stock. After installation unit tested properly. No other issues found; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kershaw, SC 29067
Brandon
Job Details:
12/17/2024
Complaint unit is not working properly. On arrival I turned unit on to find that control board is not working. Unit is stuck on drain and no lights showing. Ordering control for repair. Please let customer know when we can return.; ordrng 1 W11124783 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Lancaster, SC 29720
Brandon
Job Details:
12/17/2024
Sr7740555674 called Techline to document noise. Tested both fans several times and found that both were operating normally.also tested compressor to make sure noise wasnt coming from there either and it wasnt. All components tested normal via Techline.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ3
Near Lancaster, SC 29720
Brandon
Job Details:
12/17/2024
Complaint unit was leaking. Found on arrival that inlet track on side of dishwasher was not screwed on properly. Removed and reattached track how it is supposed to be installed and tested unit. Unit tested properly with no leaks.
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Rock Hill, SC 29730
Brandon
Job Details:
12/17/2024
Complaint unit is leaking. On arrival I took back panel off unit and checked drain. Drain was fine but the only place I could find water coming from was the valve assembly. Water was on top of it and directly below it. Ordering water valve assembly for repair. Please let customer know when we can return; ordrng 1 W11172234 (Valve assembly)
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0HS20
Near Rock Hill, SC 29730
Brandon
Job Details:
12/17/2024
Complaint cannot use oven due to shorted oven temp sensor. Replaced sensor and preheated unit to 350. Unit preheated normally. No other issues found.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ1
Near Clover, SC 29710
Mitch H.
Job Details:
12/17/2024
"Removed and replaced switch, float and inlet. Started dishwasher, unit filled and water shut off correctly. Allowed to run for over 10 minutes, no leaks. Cancelled cycle, dishwasher draining properly with no issues. No evidence of leaks from pump/ motor beneath dishwasher."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Charlotte, NC 28216
Clinton
Job Details:
12/17/2024
Ice maker was full on ice on arrival no issues at time of service
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Concord, NC 28027
Johnny
Job Details:
12/17/2024
"Replaced sump pump assembly and tested unit, unit is operating as designed"
We serviced a
KITCHENAID M/W OTR
Model KMHS120KPS01
Near Mooresville, NC 28117
Ryan S.
Job Details:
12/17/2024
"Well, no voltage going to under microwave light even when light is turned on. Replaced control board. Informed customer bulbs arent covered. Sent her link to get done off Amazon. Verified proper operation."
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3064XS00
Near Mooresville, NC 28117
Ryan S.
Job Details:
12/17/2024
Came to install part order by previous Tech. upon arrival found screws were fused to orifices could not get several screws out the orifices will need to order all four orifices. Ordering screws for orifices. Keeping switches for return call customer office. Will call when parts come in.will need to cut or drill out screws in return call. ; ordrng 1 WPW10256119 (Orifice rf) and 1 W10256120 (Orifice lr) and 1 W10256123 (Orifice rr) and 1 W10286727 (Orifice lf) and 9 WPW10373929 (Screw (orifice))s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFF3436RZ00
Near Mooresville, NC 28115
Ryan S.
Job Details:
12/17/2024
Touch panel scratched . Replaced from pre Id ts.verified proper operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mooresville, NC 28117
Ryan S.
Job Details:
12/17/2024
Customer complain unit would not start started unit or just clicking on control board. Replace control board from truck stock. Unit verified unit working as designed.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Denver, NC 28037
Ryan S.
Job Details:
12/17/2024
Opened part at call and found orifice was damaged in shipping . Gas lines to orifice were bent and crimped. Ordering new orifice. Called builder to inform. Reordered part. Called office to inform. ; ordrng 1 W11337062 (Orifice)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Denver, NC 28037
Ryan S.
Job Details:
12/17/2024
"Customer complained unit unit not spinning clothes out. Customer didnt know about speed changes and overloading unit would cause unit to not spin properly, also the floor being unstable could cause unit to not spin properly due to unit getting off balance. Ran unit, verified high speed spin."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Worcester, MA 01605
Lee
Job Details:
12/17/2024
"Customer states unit will not startConfirmed complaint, found water was not turned on, customer was unaware, ran auto diagnostics test, verified unit does work proper, went over use and care with customer."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near China Grove, NC 28023
Johnny
Job Details:
12/17/2024
"Cx stated unit leaked one time, checked error codes, had error code f0e2 over suds. Cx is using power pods which are more so for top loads and have more than the manufacturer recommended 1 teaspoon of detergent. Instructed cx to use smaller pods with less detergent to prevent unit from over sudding and leaking out suds release valve. Ran service cycle, no error no leaks. unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WGD8620HW4
Near Salisbury, NC 28147
Johnny
Job Details:
12/17/2024
"Found noise issue was due to support rollers uneven, used maintenance kit to repair. Door switch broke during repair need to replace, unit operational ; ordrng 1 W11551763 (Door switch), used 1 4392067 (Maintenance kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Salisbury, NC 28147
Johnny
Job Details:
12/17/2024
Plugged refrigerator in and compressor came on. Took back wall off of freezer and confirmed no frost pattern. Need to replace compressor and evaporator sealed system; ordrng 1 W11582579 (Cmpressor) and 1 W11504415 (Refrigerator coupler) and 1 W11504431 (Refrigerator coupler) and 1 W11506619 (Refrigerator coupler) and 1 W11506635 (Refrigerator access valve coupler) and 1 W11562258 (Evaporator) and 1 W11504419 (Evaporator coupler) and 1 W11504449 (Evaporator coupler)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Charlotte, NC 28269
Clinton
Job Details:
12/17/2024
Spray arm tapping the filler neck it loose ordered both parts ; ordrng 1 W11507999 (Fill neck) and 1 W11573766 (Spray arm)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1163XVS4
Near Charlotte, NC 28262
Clinton
Job Details:
12/17/2024
"Replaced all three door switch replaced mag tube and motor u it is heating and turning properly at this time ; dspstn on spec-tagged invntry: 1 W10269458 SWITCH 1 W10269460 SWITCH , and 1 W11256462 DIODE UNIV"
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Harrisburg, NC 28075
Clinton
Job Details:
12/17/2024
Installed basket and suspension ran spin test heard no noises.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Charlotte, NC 28209
Caleb
Job Details:
12/17/2024
Replaced shock absorbers and control. Found unit a little off balance. Corrected by adjusting leveling legs. Unit tests fine at this time.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28270
Caleb
Job Details:
12/17/2024
Found connection to terminal block was in correct. The cord is a simple gray 3 wire. Ground was on L1. She was still receiving 120 from L1 To neutral but from ground to L2 she was getting 240. Possible improper install. Corrected wiring at terminal bock. Unit tests fine. If call back order timer
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS08
Near Charlotte, NC 28270
Caleb
Job Details:
12/17/2024
Replaced switch. Unit checks fine.
We serviced a
MAYTAG WALL OVEN
Model MOED6030LZ01
Near Lincolnton, NC 28092
Ryan S.
Job Details:
12/17/2024
Return to install new lower oven door lock lower oven low speed fan and control electronic ran unit verified proper operation
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Harrisburg, NC 28075
Clinton
Job Details:
12/17/2024
Customer showed video of unit off balance and it really bad caused damage to walls I believe the basket is Warrens even empty is start to get off balance the suspension rods are tight and bouncing appropriately. I ordering basket and control. Control may not be sensing load properly. No errors in unit. Advised customer basket will be delivered to him direct. Second issue the lid doesnt closed properly the the two lowest screws hit the cabinet I believe the the screw holes are two shallow miss formed from factory ; ordrng 1 W11513243 (Basket) and 1 W10752283 (Wash plate) and 1 W11113665 (Lid) and 1 W11621183 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, NC 28215
Clinton
Job Details:
12/17/2024
Unit had failed lid lock replaced it with stock truck part unit lid locks and performances washes ; used 1 W11513248 (DOOR LOCK) from stock
We serviced a
AMANA DRYER
Model NED5800HW1
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
12/17/2024
"Customer complaint is piece of filter broke off. Found filter, housing flapper broke off and fell in. Will need to order a replaced part dryer heats up just fine.; ordrng 1 W10906551 (Filter housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW1
Near Matthews, NC 28104
Jonathan J.
Job Details:
12/17/2024
F8e6 f2e1 found drain pump sized up and fill valve leaking into washer. Replaced both drain pump and fill valve to rectify issues. Ran full diagnostics with no leaks or issues verified all proper operations. ; used 1 W10876600 (DRAIN PUMP) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/17/2024
Replaced all previously ordered parts. Ran full diagnostics with no leaks or issues found. Verified all proper operations.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER
We serviced a
MAYTAG RANGE
Model MER8674AB
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/17/2024
"On-site for handle came off. In further diagnostics, I found the handle broke off due to normal wear and tear. Will order part.; ordrng 1 WPW10161708 (Handle)"
We serviced a
JENN-AIR REFRIGERATOR
Model jffcc72efs02
Near Marvin, NC 28173
Jonathan J.
Job Details:
12/17/2024
"Complaint a couple of days ago refrigerator completely stopped cooling. No lights on the touchscreens. Flip the breaker off with the breaker back on no change then all of a sudden while was on the phone with manufacture setting up service, the refrigerator chimed and started randomly cooling again has been cooling fine, but the lights still have not started working again. I suspect customer had a surge or a control board failure to cause issue. It is potential that they had a motor that failed causing issue but unlikely as all motors are working fine as of right now. Unit has been making ice just fine. All operations of the refrigerator appear to be working properly except for lights now. no voltage at lights door is recognizing it is open and closed in all sections. advised customer we could still have light bulbs that need to be replaced or a fan motor that may need to be replaced. I am still unsure will need boards to confirm.; ordrng 1 W11333076 (Control) and 1 W11131873 (Power Orion board) and 1 W10917313 (Gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/17/2024
Complaint washer will not power on I found drain pump resistance is .1 ohms drain pump has failed causing control board failure unit lid and strike will also need to be replaced due to damage to latch due to normal operations no further issues seen will need control replaced to validate ui functions. ; ordrng 1 W11419051 (Control board) and 1 W11396717 (Drain pump) and 1 W11457841 (Strike) and 1 W11700916 (Lid lock)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Gastonia, NC 28056
Mitch H.
Job Details:
12/17/2024
"Confirmed purchase date and took picture of receipt. Updated information on ticket. Checked and found rotor screw had come loose and backed out. Removed rotor, inspected slider, no issues. Reinstalled rotor, applied locktite to screw and secured. Cleared errors. Ran DLMS calibration and diagnostic cycle. All completed correctly and washer operating properly.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Gastonia, NC 28052
Mitch H.
Job Details:
12/17/2024
"Entered diagnostics, found long drain and oversuds errors. Cleared error codes. Removed control panel and found that customer has an insect infestation. Took pictures and no further service performed. Advised customer of situation and that I could not go any further.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Salisbury, NC 28144
Johnny
Job Details:
12/17/2024
"Replaced control board, calibrated unit and unit is operating as designed ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Kannapolis, NC 28083
Johnny
Job Details:
12/17/2024
"Found lid lock was broken, replaced and tested in service mode operational, unit working as designed; used 1 W11670519 (Lid lock) from stock"