We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Gastonia, NC 28056
Ryan S.
Job Details: 06/26/2024
"Customers complain unit water not working. Found hose to water inlet on back of refrigerator had gotten kinked. Fixed hose, verified water working properly. Verified proper operation."
We serviced a
MAYTAG DRYER
Model MGD6500MBK1
Near Denver, NC 28037
Ryan S.
Job Details: 06/26/2024
"Customer complained after installed unit at field with gas had bad gas smell. Customer said she had her own installer who installed everything in her house installer was not from Costco. call arrival turn gas on and check for leaks on supply line. No leaks detected brand unit several times finally found gas valve coil is getting stuck open, when no voltage sent to valve, ordering coil kit. Scheduled return call for.7-1-24 am receipt but no model number on receipt unit has extended one year warranty so good until 2025 of May23rd. ; ordrng 1 WPW10328463 (Coil kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Lincolnton, NC 28092
Ryan S.
Job Details: 06/26/2024
"Customer complained unit heating element, broken, and door will not stay open. elements is broken. Also found door springs will not hold doors weight when open , tried reset springs but still needs new springs . ordering new heating element and both doors springs customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 W10518394 (Element) and 2 WPW10337934 (Door springs)s"
We serviced a
SAMSUNG RANGE
Model NX60T8111SS/AA
Near Grafton, MA 01560
Aimee Z.
Job Details: 06/26/2024
Front left and right needs gas valve adjusted as low as can Other 3 are fine No red; ordrng 1 DG94-03639A (Gas)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Grafton, MA 01519
Aimee Z.
Job Details: 06/26/2024
"Installed board order shelf never light upOrdering 2 new shelf back up main control ; rqstng P&A on 2 W11245713 (Led shelf)s and 1 WPW10624574 (Main control), states that autho needed"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ3
Near Grafton, MA 01536
Aimee Z.
Job Details: 06/26/2024
F8e4. Float error float openFound water in the drain pan clean out.And ran couldnt find on from water valve Ordering drain hose and float; ordrng 1 W11551233 (Hose drain) and 1 W11545764 (Float)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 06/26/2024
86.50 over charge ; used 1 341241 (BELT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 06/26/2024
"Found the freezer warmer cleaned coils filled with lint, freezer door was cracked openFixed so closed. Also light switch was frozen open defrosted .There is a frost ball but cooling Needs ice bucket Wont dispense ice"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 06/26/2024
Installed new control and uiAnd tested complete
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF2
Near Attleboro, MA 02703
Aimee Z.
Job Details: 06/26/2024
"Found drain frozen, clean ice and steamed down drain Wouldnt unclog, needs new drain hose ; rqstng P&A on 1 241830905 (Drain hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Hartford, CT 06120
Jeremy B.
Job Details: 06/26/2024
Both sections not cooling properly. Found ice build up around evap fan. Cleared ice and fan gets power but not running. Needs new fan. ; ordrng 1 WPW10464673 (Evap fan)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near East Hartford, CT 06108
Jeremy B.
Job Details: 06/26/2024
Heavy ice build up on evaporator. Thawed away all ice and found loose brown wire at defrost heater. Repaired and now both sections cooling properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near East Hartford, CT 06118
Jeremy B.
Job Details: 06/26/2024
"Washer not spinning out properly. Found basket speed sensor fault and worn belt. Replaced belt and actuator. Leveled washer and then ran calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Columbia, CT 06237
Jeremy B.
Job Details: 06/26/2024
Refrigerator making a rattling noise. Noise coming from damper. Needs new. Didnt have on truck. ; ordrng 1 WPW10479155 (Damper control)
We serviced a
SAMSUNG DRYER
Model DV330AEB/XAA
Near Canton, CT 06019
Ruben C.
Job Details: 06/26/2024
Replaced dryer repair kit belt rollers and pulley tested operation normal ran cycle normal tested operation normal; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Belmont, NC 28012
Ryan S.
Job Details: 06/26/2024
Return to install part ordered installed new user interface unit to test user interface unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Charlotte, NC 28216
Robert A.
Job Details: 06/26/2024
Cx complaint that the unit is still building ice in the RC and intermittently cooling in the RC. I inspected the unit to confirm the complaint. I found the unit is cooling fine in both areas at the moment. The water in the RC is from a clogged drain tube. I cleared the tube and tested the unit for the cx. The unit needs a new control board and UI to resolve the cooling issue. Im ordering the part for the return visit.; ordrng 1 W10843055 (Control board) and 1 W10848301 (UI control)
We serviced a
WHIRLPOOL WASHER
Model Mvwb835dw3
Near Southington, CT 06489
Jimmy R.
Job Details: 06/26/2024
"Checked over unit and found washer would not power up found control not coming on and 120v going to machine, checked lights on control and green light is flashing checked console and found solider all corroded causing unit to not operate cleaned control and unit now comes on but is super slow and not working properly, unit will need new console customer will hold off for now"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Bolton, CT 06043
Amanda R.
Job Details: 06/26/2024
Needs led kit tightened freezer door handle ; rqstng P&A on 1 W11683242 (Leds)
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA
Near Attleboro, MA 02703
Aimee Z.
Job Details: 06/26/2024
Temp high in fridge turned to 38. Icemaker has a little ice bottom ImPushed button and melted ice found jammed Also couldnt hear the fan .Needs ice maker and augar assy; rqstng P&A on 1 DA97-15217D (Icemaker) and 1 DA97-12540G (Augar assy)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Clover, SC 29710
Mitch H.
Job Details: 06/26/2024
"Checked and found washer not draining. Confirmed error code. Entered diagnostics, ran component activation, drain pump not working. Checked and found power to pump. Removed and replaced pump. Tested, now operating properly. Used 1- W11399437 from t/s.; used 1 W11399437 (Drain pump) from stock"
We serviced a
MAYTAG M/W OTR
Model MMV5227JZ00
Near West Hartford, CT 06107
Ruben C.
Job Details: 06/26/2024
Replaced magnetron diode capacitor left transformer with customer tested operation normal heating normal cust paid for bulb; dspstn on spec-tagged invntry: 1 8206232A BULB
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW1
Near Springfield, MA 01103
Mike K.
Job Details: 06/25/2024
"Billed acccountQuoted for torn bellow, unit 403, is already pulled down.; ordrng 1 W11044836 (Bellow)"
We serviced a
SAMSUNG RANGE
Model NE58K9500SGAA
Near York, SC 29745
Mitch H.
Job Details: 06/25/2024
"Tested and found oven not heating. Pulled oven out, removed back. Both bake and broil elements ohm out properly. Attempted to preheat oven, no power to either element from relay board. Checked part availability, part number crosses to a new number. Requesting P&A for board. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 DE92-03960G (Oven relay board)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 06/25/2024
"Checked and found thermal fuse blown. Replaced fuse, tested dryer, found it running over temp with vent hose removed. Checked element, no shorts and good. Replaced cycling thermostat, no change. Checked all components, no electrical shorts or issues found. Set temp switch to low, dryer heats to same temp regardless of setting. Ordering switch. Checked part availability and scheduled return for 7/1 AM. Used 1- WP3392519 thermal fuse and 1- WP3387134 thermostat from t/s.; ordrng 1 W11050715 (Switch), used 1 WP3387134 (Thermostat), and 1 WP3392519 (Thermal fuse) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Troutman, NC 28166
Robert A.
Job Details: 06/25/2024
"Cx complaint that the unit is turning off by itself intermittently. I inspected the unit to confirm the complaint. I found error codes: f8e0 f6e4. I ran manual tests for the fans, both worked fine in both speeds. I started a normal bake cycle for both ovens, the top oven stopped and flashed f8e0. The bottom eventually stopped by itself. Power has been cycle, this issue has gotten progressively worse. The unit needs new blower fans, control boards and the UI. Im ordering the parts for the return visit.; ordrng 1 W11261169 (Control board) and 2 W11248652 (Blower fans)s and 1 W11297709 (UI console), dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HPY
Near Litchfield, CT 06778
Jimmy R.
Job Details: 06/25/2024
"Tested unit and found both sections not cooling and warm found compressor kicking off on an overload due to condenser coils completely blocked and unit not breathing, vacuumed out unit for customer and let sit tuned unit back on and compressor came and stayed on normally, advised customer to watch unit and give 24hrs so temps can regulate wile there unit went from 66 to 54 and was getting done in temp"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Norton, MA 02766
Aimee Z.
Job Details: 06/25/2024
Installed new drain pump Ran calibration and diagnostic Found the Acuator a little noisyIs functioning ; dspstn on spec-tagged invntry: 1 W10876600 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Ware, MA 01082
Chris B.
Job Details: 06/25/2024
Replaced gear case and ran diagnostic cycle and all working properly. No leaks detected. 1yr warranty on parts and labor. ; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Attleboro, MA 02703
Aimee Z.
Job Details: 06/25/2024
Installed new blower and belt tested sounds good Explained to cust need to remove bracket front Of dryer puts to much pressure on cover to blower and makes noise He has a 4 in pipe attached to dryer and goes out wall Advised to put tin tape around instead of bracket took photos; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
GENERAL ELECTRIC WASHER
Model GFW850SPN0RS
Near Attleboro, MA 02703
Aimee Z.
Job Details: 06/25/2024
"Found latch just clicking locks and unlocks And wont stay locked needs latch and control ; rqstng P&A on 1 WH01X29528 (Latch) and 1 WH22X36637 (Control) and 1 WH22X35837 (Controls), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fort Mill, SC 29715
Mitch H.
Job Details: 06/25/2024
"Checked and found evaporator completely frozen and blocked. Evaporator fan running properly. Checked defrost heater, ohms out correctly. Refrigerator not defrosting. Needs control. Quoted customer for repair, approved. Checked part availability and advised customer that office will call to schedule when part arrives. Collected full amount on ck# 11576; ordrng 1 W11566891 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fort Mill, SC 29715
Mitch H.
Job Details: 06/25/2024
"Customer had washer unplugged on arrival. Plugged washer back in. Ran diagnostics, no stored error codes. Ran calibration, then automatic test cycle. All completed correctly. Started washer in quick wash cycle, filled and agitated properly. Cancelled cycle, unit drained correctly. Switched to drain and spin, shifter operated normally and spinning properly. Washer operating normally at time of visit. No issues found. If customer calls back please order control."
We serviced a
GE RANGE
Model JB655YKFS
Near Enfield, CT 06082
Gary V.
Job Details: 06/25/2024
"Inspected and found only 120v at power supply, oven needs 240v for proper operation, and informed customer."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JV3
Near Heath Springs, SC 29058
Jonathan J.
Job Details: 06/25/2024
"Complaint no power to cooktop or oven display turns on sounds like its heating but nothing works. I found customers in incoming voltage was not proper unit had 1.3 V across red and white wire 124.3 V across black and white wire, which is why user interface would display Unit not heat discovered customers house breaker would start hissing when burners were turned into the on position. Customer needs to get voltage, checked and voltage issue fixed. I was able to get proper voltage to oven temporarily to validate. Everything is working properly. Left oven, completely unplugged and breaker in off position before departure."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/25/2024
Complaint refrigerator right hand door handle fell off while opening door drawers inside of the refrigerator. Keep rolling out whenever doors are opened by themselves. I found handle set. Screws were not tightened properly. I re-secured doorhandle tested operations handle is no longer loose. I adjusted the level of the refrigerator no further issues found or reported by customer with refrigerator.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bethlehem, CT 06751
Jimmy R.
Job Details: 06/25/2024
"Tested washer and found unit would come on and just sit never drain or sense a load, checked drain pump and found harness wire broken causing no power to drain, fixed wire and unit is now draining. Ran a wash cycle and found machine would not wash checked cam and actuator and found cam melted and actuator gear broken replaced both parts and recalibrated unit. Ran a wash cycle and unit is now working to specs ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (Cam) from stock"
We serviced a
SAMSUNG REFRIGERATOR BOT
Model RF220NCTASR/AA02
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/25/2024
"Checked over unit and found left side fridge door would close but not stay closed, checked door and found upper hinge closure supports broken this is causing door to not pull shut. Tried to tighten up screw but door plastic is broken door would need to be replaced to fix correctly but door is no longer available. Added a screw into door hinge on top to help hold in place door is now closing and staying closed advised it may last or it may come apart again this is not the correct way to fix it but will hopefully work for now"
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Waterbury, CT 06705
Jimmy R.
Job Details: 06/25/2024
"Tested unit and found washer not washing clothes and leaving them wet, ran a diagnostics and no errors ran a wash and found unit only filling with a little bit of water and washing clothes dry, recalibrated with a factory calibration and u it started filling normally and operating to specs. Showed customer best cycles to use and adjusting water levels"
We serviced a
SAMSUNG RANGE
Model NX60T8711SS/AA
Near Dallas, NC 28034
Ryan S.
Job Details: 06/25/2024
"Customer complain temperatures were off. You only gets up to a certain temperature upon inspection found igniter bad . takes too long, wont reignite . Also found temp sensor bad, ordering tips sensor and bake igniter . Informed customer office will call when parts come in. ; ordrng 1 DG94-01441 (Igniter) and 1 DG32-00002B (Temp sensor)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Mike K.
Job Details: 06/25/2024
"Billed account F11 error codes in history, f11 error codes not in tech sheet. Called tech line and code is for motor control fault. Sr# 7739374121Quoted for main control. Unit is stacked, would need to be pulled down and pulled out before service.; ordrng 1 W11367297 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Springfield, MA 01103
Mike K.
Job Details: 06/25/2024
"Billed accountNo mod/ser tag found. Does not go into service test as listed in tech sheet, second one acting same way as first. Contacted techlineHeat exchange switch failure with likely failure being main control. Cleaned filter and was clogged, feels like a little warmth 5 minutes into timed dry.Quoting for main control per techline discussion, but also suggesting filter replacements/cleaning on dryers, felt peeling off of filter when attempted to clean.; ordrng 1 W11239098 (Control) and 1 W11382898 (Filter)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSR/AA01
Near East Longmeadow, MA 01028
Gary V.
Job Details: 06/25/2024
"Inspected and found ice maker frozen over and needs ice maker replacement kit, will submit estimate.; rqstng P&A on 1 Da82-02698a (Ice maker kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW2
Near East Longmeadow, MA 01028
Gary V.
Job Details: 06/25/2024
"Inspected and found fae4 shifter fault in wash pump, will order parts needed and return.; ordrng 1 W11460945 (Wash pump) and 1 W11672039 (Main acu)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 06/25/2024
Return to install parts ordered install new heating element and washer brand unit through service mode. All functions working ran unit on quick wash unit field and started washing verified proper operation.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Clover, SC 29710
Mitch H.
Job Details: 06/25/2024
"Removed and replaced slider and control. Reassembled, ran DLMS calibration. All completed properly. Tested washer, all components and functions operating properly. Used 1- W10734521 slider from t/s.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , used 1 W10734521 (Slider) from stock"
We serviced a
FRIGIDAIRE FREEZER
Model FFCL1542AW
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/25/2024
"Checked over unit and found freezer would not stay on unit would work then shut down and back on again thawing all food and not holding temp, removed compressor cover and found roaches had gotten into unit and all wiring shorting out relays and thermostat advised customer bugs gotten into thermostat and causing it to short out, we cannot touch any parts due to bug issue advised warrenty company will let know on further actions"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Huntersville, NC 28078
Robert A.
Job Details: 06/25/2024
"Cx complaint that the unit is occasionally tripping the breaker. I inspected the unit to confirm the complaint. I found no error codes and ran a 90 second cycle. The unit completed the cycle but did trip the breaker when it stopped. I checked the control and seen what appeared to be excessive sealant gel on multiple relays which is abnormal. I ran another cycle for 30 & 60 seconds, neither one tripped the breaker. I did a 3rd attempt for 90 seconds and the breaker tripped. I does not blow the fuse just trips the breaker. With the issue being intermittent the unit needs a new control board to resolve the issue. I quoted the cx."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Huntersville, NC 28078
Robert A.
Job Details: 06/25/2024
"I installed the ordered part and tested the unit for the cx. The unit is not working as designed. The unit flashed an error code: f1e5. Im ordering a new inverter board and control board to resolve the issue. The unit heats, however the MW light turns on and off even with the door closed. When a MW is cycle is started it runs for about 5 seconds then stops.; ordrng 1 W11325786 (MW control board) and 1 W11578579 (Inverter board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Huntersville, NC 28078
Robert A.
Job Details: 06/25/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Charlotte, NC 28214
Robert A.
Job Details: 06/25/2024
Installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/25/2024
"Checked over unit and found freezer had shut down and customer lost everything, checked cooling and found unit coming right on when plugging in checked evap and found frosting up normally, ran unit thew a diagnostics and found heater coming on and 120v preset when running. Replaced thermistors on evaporator and cabinet advised customer when unit is unplugged hard to see whats wrong but this is the 4 time its randomly died she is requesting and replacement unit witch should be done due to losing food issue and customer cannot trust unit any more with the price of food. advised customer she needs to speak with warranty company the unit is working and I cant find any issue as of now with it replaced thermistors to be safe if unit shits down again advised to not unplug and leave alone to see whats wrong. Unit is working normally as of today she will keep an eye on it and make sure its ok ; used 1 WPW10384183 (THERMISTOR), and 1 WPW10383615 (THERMISTOR,FC) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Waterbury, CT 06708
Jimmy R.
Job Details: 06/25/2024
"Installed new controls and set temps for unit, compressor came on and started cooling to proper specs. All operations are now working normally"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/25/2024
Complaint noise coming from freezer. Found that evaporator fan housing clip was not installed snapped into place from factory. Made sure housing was installed correctly and it no longer is vibrating behind evaporator cover causing noise.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Windham, CT 06226
Amanda R.
Job Details: 06/25/2024
Compressor running no freezing needs sealed system work ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11461499 (Process tube) and 1 W11109499 (Dryer) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Plainfield, CT 06374
Amanda R.
Job Details: 06/25/2024
Complaint making loud noise started load went over leveling unit and hose making noise during spin cycle
We serviced a
SAMSUNG RANGE
Model NX58R5601SS/AA
Near Ware, MA 01082
Chris B.
Job Details: 06/25/2024
Complaint that the oven is not reaching temperature. Found bad igniter flat. Replaced part and unit igniting properly. Good heat in the oven side.; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
SAMSUNG RANGE
Model NE63T8511SS/AA
Near Charlton, MA 01507
Chris B.
Job Details: 06/25/2024
Complaint that the two left and one burner is not heating. Found bad knobs and knob plates broken. Will order parts for a return visit. ; rqstng P&A on 4 DG61-01870B (Holders Knobs)s and 2 DG94-04397B (Knob)s and 1 DG94-03443C (Knob) and 1 DG94-03443D (Knob)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Webster, MA 01570
Chris B.
Job Details: 06/25/2024
"Found no issues with the drain pan and evaporator section was fully ice up and clogged the fan and all components. Replaced fan. Found that the refrigerator is so unleveled and tilted forward because of the floor and it was too unleveled to adjust. Customer will have the refrigerator wedged up and leveled. Defrosted all the ice buildup and mentioned to the customer to clean all the inside on the freezer side so the door can shut properly and make proper seal.; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP , used 1 W11087438 (EVAP MOTOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Sterling, CT 06377
Amanda R.
Job Details: 06/25/2024
"Replaced control didnt fix it thermal fuse open and heater element grounded replaced thermal fuse and element tested operation normal ; dspstn on spec-tagged invntry: 1 279827 MOTOR and 1 WP694089 BLOWER WHEEL , used 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killingly, CT 06239
Amanda R.
Job Details: 06/25/2024
"Ordering new inlet valve ; rqstng P&A on 1 W11546685 (Valve), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Killingly, CT 06241
Amanda R.
Job Details: 06/25/2024
Replaced the Ui turned unit on set temps
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Killingly, CT 06241
Amanda R.
Job Details: 06/25/2024
Replaced fabric softener dispenser explained need to dilute with water
We serviced a
MAYTAG DISHWASHER
Model MDBH949AWS2
Near Killingly, CT 06239
Amanda R.
Job Details: 06/25/2024
Keypad shorted quoted
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Pomfret, CT 06259
Amanda R.
Job Details: 06/25/2024
Complaint that for three days the front two burners wouldnt light could smell gas and was sparking today working normally
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Eastford, CT 06242
Amanda R.
Job Details: 06/25/2024
Complaint that white line that advances on Ui wasnt working and unit filled basket excessively didnt overflow replaced control
We serviced a
MAYTAG DRYER
Model MED7230HC3
Near Lancaster, SC 29720
Jonathan J.
Job Details: 06/25/2024
Was able to get customers wife to pair unit to Wi-Fi and app and do the software update on device. No further issues found with dryer today no error codes in fault history either.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Huntersville, NC 28078
Ryan S.
Job Details: 06/25/2024
"Came to install parts ordered by previous Tech . Upon arrival found that model and serial number were different model and serial number on ticket. Model number was completely different and serial number had a six instead of eight at the end. parts that were ordered were not for model number of refrigerator being worked on, but were for model number that was originally on ticket. ordering compressor ,filter drier and locking parts . coupler valve and keeping gasket for return call. Informed customer Office will call when parts come in to schedule Return call. ; ordrng 1 W11574734 (Compressor) and 1 W11109499 (Drier) and 1 W11504445 (Drier lokring a) and 1 W11504447 (Drier longing b) and 1 W11504431 (Compressor lokring a) and 1 W11504415 (Compressor lokring b) and 1 W11506621 (Compressor lokring c) and 1 W11506635 (Coupler valve) and 1 2xtimeframe (2xtimeframe)"
We serviced a
KITCHENAID OVEN
Model KFDC558JSS01
Near Stanley, NC 28164
Ryan S.
Job Details: 06/25/2024
"Customer complain, left smaller oven not heating properly. Well get warm but will not get up to temperature and takes too long to get up to temperature when it does. Ran bake and found bake not element coming on, and found broil element is coming home. Check that control and found relay is sending voltage to bake element needs new. Bake element all left side oven. Customer office will call when comes in.; ordrng 1 W11045324 (Left oven bake element)"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN2WW
Near Stanley, NC 28164
Ryan S.
Job Details: 06/25/2024
Return to install water valve ordered. Installed water valve and both hot and cold valves working now verified proper operation.
We serviced a
FRIGIDAIRE UPRIGHT FREEZER
Model PLFU1778ES2
Near Cheshire, CT 06410
Jimmy R.
Job Details: 06/25/2024
"Tested unit and found freezer making a rattling noise and it would get louder then stop then make noise again, traced noise and found coming from condenser fan and motor bracket. Found fan rattling adjusted to stop noise found fan blade had moved forward on shaft adjusted fan to sit properly checked noise and unit is now running normally advise customer on unit has no legs and if adding some shims to back of machine this will bring it forward and help from sitting on the frame and stop noise. Advised he may need to replace fan and fan motor due to vibrating and off balance quoted and the6 will let us know on repair"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/25/2024
"Icemaker getting e5 error code. Conducted harvest and fill test each passed. Replaced icemaker and set to recommended temps please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11482383 VALVE , used 1 W11658802 (ICE MAKER) from stock"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UD2A
Near Middletown, CT 06457
Jeremy B.
Job Details: 06/25/2024
"Dishwasher end cycle not working needs new controls. The top of the tub is wrapped and sagging down and upper wash arm hits dishes. Additional ports may be necessary after swapping all parts from old tub to new. ; rqstng P&A on 1 5304518987 (Tub) and 1 5304517594 (Comtrol), ordrng 1 5304517587 (Sw assy), rqstng P&A on 2 Xtratime (Xtra time)s"
We serviced a
WHIRLPOOL DISHWASHER
Model Mdb4949skz0
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 06/25/2024
"Water not filling motor keeps running and very hot. Element need to be upgraded. Installed new heater and motor sump assy ran self test all checks ok. Please charge heater to Special Project code S17304; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR , used 1 W11537778 (HEATER W/NUTS) from stock"
We serviced a
LG REFRIGERATOR
Model LFX25991ST06
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 06/25/2024
Both sections not cooling. Compressor and fans running. Compressor drawing .6 amps. No frost pattern not blowing cold needs new compressor and system leak checked with nitrogen. Quoted customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near East Hartford, CT 06118
Jeremy B.
Job Details: 06/25/2024
"Customers complaint is the side of the refrigerator getting hot. Inspected fridge and all checks ok. This model has a skin condenser. The right side fresh food door has a dent. ; rqstng P&A on 1 W11477021 (Door), ordrng 1 W11178521 (Badge)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near East Hartford, CT 06108
Jeremy B.
Job Details: 06/25/2024
Installed new water inlet and its still leaking. Customer has high water pressure turned valve down so water enters with less pressure all checks ok.
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near East Hartford, CT 06108
Jeremy B.
Job Details: 06/25/2024
Installed new motor and tested dryer now heating and tumbling properly.
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Chaplin, CT 06235
Amanda R.
Job Details: 06/25/2024
Replaced console and control customer said it has been working normally
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/25/2024
"Complaint heavy grinding noise wont wash wont do anything but flash now. I found error codes F7 e5 error shifter fault rotorF7 e6 motor unable to spin open winding Noise coming from unit when trying to go into spin. Replaced hub and did not fix noise. Found that gear in transmission is rubbing against outside of transmission. Need transmission, clutch kit, belt, and actuator. Also found that drain pan is rubbing against motor cover. ; ordrng 1 W11454738 (Gearcase) and 1 W11213879 (Belt) and 1 W11212745 (Actuator) and 1 W10721967 (Clutch kit) and 1 W11222082 (Motor), used 1 W10324651 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 06/25/2024
"Water still in unit on arrival. Managed to get drain pump to come on so unit would drain. Found short in harness and replaced harness. Replaced drain pump, rotor, slider and tested unit. Calibrated unit and all components tested ok.; used 1 W10876600 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near West Springfield, MA 01089
Mike K.
Job Details: 06/25/2024
"Unit is under 1yr wp warranty per service bench. Complaint that unit had stopped mid cycle and since has been spinning too fast, not stopping cycles. Worked fine for her but n quick wash.No errors in history. Ran diagnostic cycle and completed fine.Stopping mid cycle would be normal if unbalanced load. With no error codes and running tests fine, cannot duplicate other complaint or find source if unit in error, but unit not stopping at end of cycle would likely be main control board.Unit an normal cycle through fill and into wash fine. Ran drain and spin cycle and operating fine.Suspension good, lower assembly inspection all looks good.Being under warranty offered to order main control for intermittent issue, but after hearing how unit works and what things could stop cycle and not errors or issues found, cs will use as is and monitor.; schdld next appmnt for 7/1 MON AM"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SR/AA
Near Springfield, MA 01128
Gary V.
Job Details: 06/25/2024
"Inspected and found drip still coming from ice box, didnt detect any ice or water in ice box anywhere, installed new auger drain tube, but this is probably a cabinet water leak from somewhere thats undetectable."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Wilbraham, MA 01095
Gary V.
Job Details: 06/25/2024
"Inspected and found ui panel not responding, measured 12v at ui terminal, quoted for ui panel replacement and she will call."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Holyoke, MA 01040
Gary V.
Job Details: 06/25/2024
"Inspected and found motor humming and belt and blower needs to be replaced also, quoted and he will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM04
Near Holyoke, MA 01040
Gary V.
Job Details: 06/25/2024
"Inspected and found freezer door sagging and missing a shim, installed new shim and adjusted door, tested fine.; used 1 WP488881 (WASHER) from stock"
We serviced a
FRIGIDAIRE RANGE
Model GCRE3060ADFD
Near West Hartford, CT 06117
Ruben C.
Job Details: 06/25/2024
Checked unit buttons on control are not all responding and temp is off in oven ordering control and sensor; rqstng P&A on 1 316490000 (Sensor) and 1 5304523298 (Range control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBB01
Near West Springfield, MA 01089
Mike K.
Job Details: 06/25/2024
"Not making ice after cs replaced filter. Flow is still low, not consistent. Found kinked water line behind unit, corrected and flow is good. Cycled icemaker, but was jammed, cleared and ran three harvest cycles didnt call for water.Quoted for icemaker.. approved. Replaced and icemaker cycled properly. Cs to monitor ; used 1 W10884390 (ICE MAKER) from stock"
We serviced a
GE REFRIGERATOR
Model GSL25JFXNLB
Near West Springfield, MA 01089
Mike K.
Job Details: 06/25/2024
Replaced defrost thermostat and heater. Steamed clear evap and good air flow to rf section. Cs to monitor. Will still need to see control cycle defrost and regular operation.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Franklin, MA 02038
Aimee Z.
Job Details: 06/25/2024
Found vent clear and flame good. Not always lighting the coils and igniter Good Needs gas valve complete
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model CET9100GQ0
Near South Windsor, CT 06074
Jeremy B.
Job Details: 06/25/2024
Bellow came off and got twisted. Found shocks damaged and tub sitting crooked. Needs new shocks and bellow connected at front and tested for further problems. ; ordrng 4 W10822553 (Shocks)s
We serviced a
LG WASHER
Model WM3370HWA
Near Millis, MA 02054
Aimee Z.
Job Details: 06/25/2024
Stator b to yellow 110hmsB to red 13Y to red 12Stator is good Hall sensorNo ohms from control to hall sensor Needs control and hall sensorCust buying new 10 years
We serviced a
LG WASHER
Model WT5101HW
Near Sharon, MA 02067
Aimee Z.
Job Details: 06/25/2024
"Found the bolt off bottom, tightened and tested with towels Till noise needs Gearcase noisyCust buying new"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near West Hartford, CT 06107
Ruben C.
Job Details: 06/25/2024
Installed motor but blade was not ordered needs blade worn charging for part not labor left evap cover off and drawer in freezer cust cust was ok said to leave them out ; ordrng 1 WP2169142 (Fan blade)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV09
Near Hartford, CT 06106
Ruben C.
Job Details: 06/25/2024
7739303359 called techline unit was harvesting but not getting water found harness on ice maker water valve was not all the way in reinstalled water started flowing cust will observe
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Hartford, CT 06105
Ruben C.
Job Details: 06/25/2024
Replaced basket still off center tried to adjust lock nut on tight no change ordering gearcase locknut and basket ; ordrng 1 W11449841 (Gearcase) and 1 W11551646 (Lock nut) and 1 W11178227 (Basket)
We serviced a
SAMSUNG RANGE
Model NX60A6311S/AA
Near Bloomfield, CT 06002
Ruben C.
Job Details: 06/25/2024
Checked unit found ignitor not pulling enough amp no ignition replaced ignitor tested operation normal; used 1 12400035 (Ignitor) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RF23A9675AP/AA
Near Simsbury, CT 06070
Ruben C.
Job Details: 06/25/2024
Checked unit found unit leaking from filter housing ordering housing assembly; rqstng P&A on 1 Da97-21797a (Housing)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Windsor, CT 06095
Ruben C.
Job Details: 06/25/2024
Checked unit could not duplicate sound left motor with customer have advised cust to take video with audio; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 06/25/2024
Complaint ice isnt being made as good as it should be. On arrival ice was in the bin bin was full of ice. Tested unit to see if ice was being made properly found . Everything seemed to check out fine on unit no error codes in diagnostics. Ice was proper thickness and grid cut out ice just fine. Creating dripping while cutting ice. I suspect if customer has intermittent issue will need water level sensor pump assembly. And hot gas valve solonoid