We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Charlotte, NC 28215
Robert A.
Job Details: 12/06/2023
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit is getting 246v and the heater relay is sending 115v. The element has a break and needs to be replaced. My TS says I have one but its not on my truck. Im ordering the part for the return visit. I called Jen and scheduled the appointment for next Tuesday 12/12.; ordrng 1 WP3387747 (Element)
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Charlotte, NC 28211
Robert A.
Job Details: 12/06/2023
Cx complaint that the units small oven door has trouble closing. I inspected the unit to confirm the complaint. I found the small oven door has excess motion when it closes. This releases heat and condensation while cooking. There is a mark on the inner door where to hinge has been hitting because of the crooked closure of the door. The unit needs a new inner door and hinges to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11318335 (Inner door) and 1 W11643896 (Left hinge) and 1 W11643900 (Right door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Charlotte, NC 28211
Robert A.
Job Details: 12/06/2023
"Cx complaint that the unit is not finishing the cycles. I inspected the unit to confirm the complaint. I found error codes: f9e1 fAe2, I cleared the code and ran a service cycle. The drain pump had a hard time running, I checked the drain pump and connector. 5he connector was loose causing intermittent drain performance. I secured the connector and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Charlotte, NC 28211
Robert A.
Job Details: 12/06/2023
Cx did not answer the phone or the door. The office called and got no response as well. I did not install the part.; O-emld tckt
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Charlotte, NC 28209
Robert A.
Job Details: 12/06/2023
"Cx complaint that the units ovens are not reaching the set temps. I inspected the unit to confirm the complaint. I set both ovens to 350. The left oven reached 350 and cycled from 380 to 320 averaging about 350. The right oven indicated it reached the set temp, however it only reached a max temp of 351 during the cycles. I got as low as 320 averaging about 335 in the right oven. The oven needs new temp sensors. She called WP and got an authorization code to cover the repair. I installed the parts and tested the unit for the cx. The unit is working as designed.K19M8P0APL1"
We serviced a
AMANA COOKTOP
Model AER6603SFS5
Near Charlotte, NC 28208
Robert A.
Job Details: 12/06/2023
Installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Robert A.
Job Details: 12/06/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24JL00
Near Denver, NC 28037
Ryan S.
Job Details: 12/06/2023
"Returned to install new Ui panel and hinge kit. Installed parts and reassembled unit. Ran several cycles and unit not cutting off opening by itself. Showed customer,Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Sharon, SC 29742
Mitch H.
Job Details: 12/06/2023
"Checked and found wire to drain pump broken causing washer to stop with lid locked and full. Repaired wires, tested, now draining and operating properly."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Blacksburg, SC 29702
Mitch H.
Job Details: 12/06/2023
"Removed and replaced main control. Reassembled, ran DLMS calibration cycle. All functions tested good and operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Southwick, MA 01077
Mike K.
Job Details: 12/06/2023
"Cs says unit started making a moaning type noise, then rf not staying cold and stopped making ice. 51 in rf, -2 in fr.Thermistors pass evap fan not running, not blocked. Measured 41v during test 3. Ordering control, evap fan and cover (cover tab snapped in removal)Office to contact cs when parts come in to schedule return.; ordrng 1 W11224591 (Evap fan motor) and 1 W11661208 (Cover) and 1 W11224256 (Control)"
We serviced a
WHIRLPOOL M/W OTR
Model KMHC319LSS00
Near Granby, CT 06060
Mike K.
Job Details: 12/06/2023
"Unit is under 1yr wp warranty, took photo of receipt.Unit makes loud vibration noise when convection bake cycle is started, was able to replicate. Case vibrating against cabinet. Unit is functioning properly.Added a plastic spacer between unit and cabinet and runs without vibration noise."
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Dallas, NC 28034
Ryan S.
Job Details: 12/06/2023
"Customer complained he was having trouble washing larger loads. Ran into and found suspension was good and unit went through all functions in diagnostic and no error codes, found serove pointer about inner basket. Doesnt have QR code so ordering inner basket. Informed customer part will be shipped to home. When part is delivered checks for damage and give office call to schedule return call. ; rqstng P&A on 1 W11172199 (Inner basket)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF18A5101SR
Near Norfolk, MA 02056
Aimee Z.
Job Details: 12/06/2023
Installed new water valve and tested complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Wilbraham, MA 01095
Roger R.
Job Details: 12/06/2023
Found right front ceiling light out. Replaced with good light and all okay. ; used 1 W10695459 (MODULE LED) from stock
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near East Windsor, CT 06088
Gary V.
Job Details: 12/06/2023
Arrived and found customer needed to reschedule.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Suffield, CT 06078
Gary V.
Job Details: 12/06/2023
"Inspected and found multiple problems, Gearcase spline stripped, wash plate seized, tub out of round, and suspension rods worn out, will submit estimate. ; rqstng P&A on 1 W10752719 (Basket) and 1 W11130362 (Suspension rod kit) and 1 W10528947 (Hub kit) and 1 W10752283 (Wash plate) and 1 W11454734 (Gear case)"
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Windsor, CT 06095
Chuck M.
Job Details: 12/06/2023
Arrived to install parts ordered. Inspected and found clothing padded insert stuck in drain pump housing causing suds error. Removed and tested washer. Console is glitching. After multiple attempts to get into diagnostics washer completed diagnostics and quick wash cycles successfully. Ordered console P&A ; rqstng P&A on 1 W11325578 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Suffield, CT 06093
Mike K.
Job Details: 12/06/2023
"Replaced top led switch assy and lower led, all working ; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Somers, CT 06071
Gary V.
Job Details: 12/06/2023
"Inspected and found broken capacitor and replaced, ran component synchronization tests and cycled thru, tested fine. Deep discounts applied to cost.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ17
Near Fort Mill, SC 29715
Jeff L.
Job Details: 12/06/2023
Found that the water dispenser will all of a sudden start sending water down with good pressure not drips. The pad is good the water valve was changed. This house sits in a brand new development his tight next to major construction going on may have got some sediment and sand in system. The filter on the inside is coming apart needs a new one the office will call customer W11548534W11548535W11346622EDR4RXD1; ordrng 1 W11548534 (Board) and 1 W11548535 (Water valve) and 1 W11346622 (Resevoir) and 1 EDR4RXD1 (Filter)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Fort Mill, SC 29715
Mitch H.
Job Details: 12/06/2023
"Tested and ran diagnostics. Confirmed F4E4 error. Blower does not come on. All other functions tested good. Requesting P&A for ACU and blower assembly. Checked part availability, blower is special order. Advised customer that office will call to schedule return when parts arrive.; rqstng P&A on 1 W11384426 (Air channel) and 1 W11439664 (ACU)"
We serviced a
MAYTAG WASHER
Model MVWC415EW
Near Bolton, CT 06043
Amanda R.
Job Details: 12/06/2023
Complaint not starting ran automatic test started normal cycle operation normal
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/06/2023
Complaint user interface keeps freezing power buttons wont work no button works have to reboot by turning power off at breaker to get unit to work then it will work fine for a few days then it will do it again. I found user interface is glitching. Freezing touchscreen is completely unresponsive and locking up. No error codes and fault history at this time. Unit is non-Wi-Fi compatible but has Wi-Fi chip on user interface. More than likely a software bug occurring randomly. I am ordering a user interface and main control to fix. incoming voltages are proper and correct.; ordrng 1 W11525997 (Control) and 1 W11419056 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Hartford, CT 06114
Chris B.
Job Details: 12/06/2023
Complaint that the unit is not filling up high enough with water. Ran diagnostic test and did a quick cycle. Washer filled up with water in the correct height. Verified pressure hose and adjusted. Explained to the customer about the use and amount of detergent. How to use the pre soak feature for heavy stains. Found no error codes and no issues with the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Hartford, CT 06114
Chris B.
Job Details: 12/06/2023
Replaced part and unit running normal. 20v present. Mentioned to the customer to keep an eye on the cooling for the next few days.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Wilbraham, MA 01095
Roger R.
Job Details: 12/06/2023
Found right front ceiling light out. Replaced with good light and all okay. ; used 1 W10695459 (MODULE LED) from stock
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Hartford, CT 06120
Chris B.
Job Details: 12/06/2023
Complaint that the unit is not drying properly. Found unit heating properly. Found vent hose too long and the vent trap not the correct part not letting dryer exhaust properly making drying time longer. No issues found with the dryer. Dryer still under warranty til 12
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Windsor, CT 06095
Chris B.
Job Details: 12/06/2023
Complaint that both front burners and not cycling properly. Found right burner stays on and wont cycle. Left burner took to long to turn on the dual ring heating setting but cycles ok on the single heating element. Will order both infinite switches for a return visit.; rqstng P&A on 1 WPW10434452 (Infinite Switch)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Windsor, CT 06095
Chris B.
Job Details: 12/06/2023
"Replaced gear case and reverified why unit stopped draining. Found drain pump getting 120v but not forcing water out the unit. Drain hoses and tub are clear with no blockage. Will order pump and inner hose as backup for a return visit.; ordrng 1 W11396717 (Drain Pump) and 1 W11553446 (Drain Hose), dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W11449841 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Ellington, CT 06029
Gary V.
Job Details: 12/06/2023
"Installed new module and cycled, tested fine now."
We serviced a
MAYTAG WASHER
Model MED7230HW0
Near South Windsor, CT 06074
Gary V.
Job Details: 12/06/2023
"Inspected and found drum felt broke off the drum, and attempted to replace but edge of drum is damaged, will submit estimate and customer aware the drum will be shipped to her.; rqstng P&A on 1 W10545923 (Drum)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near South Windsor, CT 06074
Gary V.
Job Details: 12/06/2023
"Inspected and found drain pump making a slight noise, quoted for replacement and they will call.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Robert A.
Job Details: 12/06/2023
"Cx complaint that the unit is still not cooling. I inspected the unit to confirm the complaint. I found the unit cools decent but not enough to freeze food in the FC. The compressor and fans are running, but the loads turn on and off every few minutes. I checked the back near the compressor, the high side line is not hot nor the low side cold. The control constantly clicks then the loads pause. The unit needs a new control board to resolve the issue. Im ordering the parts for the return visit. ; ordrng 1 W11566851 (Control board)"
We serviced a
KITCHENAID RANGE
Model KFED500ESS06
Near Manchester, CT 06042
Amanda R.
Job Details: 12/06/2023
Cooktop came filthy need to reorder ; ordrng 1 W10780927 (Cooktop)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, MA 01118
Roger R.
Job Details: 12/06/2023
"Found unit has a failed heater circuit. Will need a new heater. Will order and return.PLEASE HAVE UNIT DEFROSTED PRIOR TO RETURN VISIT. ; ordrng 1 W11650662 (Heater, defrost)"
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW
Near Springfield, MA 01108
Roger R.
Job Details: 12/06/2023
Found unit has a broken plastic tub support for the right front tub support rod. This unit would need a new wash tub. Unit possibly under warranty from rent a center. Customer to call them and have ticket reissued.
We serviced a
WHIRLPOOL WASHER
Model LSQ9549PW2
Near Amherst, MA 01002
Roger R.
Job Details: 12/06/2023
Found unit has a bad lid safety and worn agitator dogs. Will need both items. Quoted $49.99 for lid safety and $17.99 for dogs. ; ordrng 1 WP8318084 (DOOR/LID SWITCH) and 1 80040 (AGITATOR DOGS)
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Ludlow, MA 01056
Roger R.
Job Details: 12/06/2023
Found cord was not installed properly and therefore it burned off. As this is not part of the dryer I it is not covered by warranty. Quoted 39.99 for new cord and $199 labor rate to install new Customer to call dealer Using Install and instruct
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Charlotte, NC 28277
Jeff L.
Job Details: 12/06/2023
Put unit into service mode and was getting F7 E2 which indicates wash motor checked to make sure harness was plugged in also checked for 120v unit has good power customer reschedule for 12-12-23 pmPart#W11460946; ordrng 1 W11460946 (Sump assembly)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS05
Near Charlotte, NC 28277
Jeff L.
Job Details: 12/06/2023
Replaced part ordered by previous tech unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Pineville, NC 28134
Jeff L.
Job Details: 12/06/2023
Found ice maker over filling with water and running down into the cubes in bucket causing everything to freeze together. Cleaned ice bucket out checked auger motor and replaced ice maker unit ran and checked okCall complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Charlotte, NC 28278
Jeff L.
Job Details: 12/06/2023
"I took the new ceramic clip and adjusted in a position so it would hold up the burner so customer can use microwave ordering new ceramic clip to complete repair. Rescheduled for 12-12-23Part#W10990479; ordrng 1 W10909479 (Clip), dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Charlotte, NC 28278
Jeff L.
Job Details: 12/06/2023
Customer complaint is taking two cycles to get laundry done. I checked the dryer vent behind dryer it was not pinched or damaged. I took vent off to make sure there was good air flow and heat which there was. The customers vent runs up from slab floor through the roof I advised customer the venting needs to be inspected for restriction. Unit ran and checked ok.(LEFT VENTING OFF THE UNIT WHEN CHECKING WAS GETTING EXTREMELY HOT ADVISED CUSTOMER WE COULD NOT HOOK BACK UP FOR LIABILITY PURPOSES)Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 12/06/2023
"Tested and ran diagnostics. No stored error codes. Checked tub ring, has updated version. Ran component tests for all valves and drain pump, no leaks. Checked tub and basket, no damage or evidence of leaks. Ran diagnostics cycle and DLMS calibration. All completed properly. Started washer in normal cycle with water temp set to warm to ensure both valves active, allowed to fill and agitate for several minutes, no leaks from washer. Cancelled cycle, washer began to drain, found water rising in standpipe in wall. Unplugged washer before it overflowed. Had customer watch as machine drained. Continued to unplug and plug in washer not allowing pipe to overflow until machine was fully drained. Advised customer that she would need to have a plumber clean drain so that it flows properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/06/2023
"Checked and found noise coming from motor. Vibrating and causing blower wheel to rub housing. Quoted customer for repair, saved estimate copy. Customer is going to call Whirlpool to get repair covered. Collected for service call on cc."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/06/2023
"Tested and found door lock not engaging properly. Clicks but doesnt lock. Replaced door lock, tested, now locking and washer operating properly.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Manchester, CT 06042
Amanda R.
Job Details: 12/06/2023
"Replaced control wire harness and drain pump tested operation normal ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER , used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, CT 06040
Amanda R.
Job Details: 12/06/2023
Replaced basket customer called later that day stating it threw the F3e2 error ordering wire harness with pressure hose ; ordrng 1 W11568984 (Harness)
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Norton, MA 02766
Aimee Z.
Job Details: 12/06/2023
"Found the element broken,replaced and pre heated.. to 350; used 1 W10779716 (Bake element) from stock"
We serviced a
HOTPOINT DRYER
Model HTX24EASK0WS
Near Manchester, CT 06042
Amanda R.
Job Details: 12/06/2023
Customer found receipt and has three year extended wArrarnty and it was purchased in 8/22
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 12/06/2023
Found the spin basket dented. Called MikeWill need to re order . Explained to cust to check damages ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 12/06/2023
Cust didnt have shocks. Said never got a delivery for themCalled Mike parts delivered on 12/05Cust going look around for them and call us when find.Mike said if Cust cant find will have to pay for new ones and will need to re order.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntersville, NC 28078
Ryan S.
Job Details: 12/06/2023
"Customer complained unit freezer wasnt cooling or making ice ,upon arrival foudn temps were 10? in freezer and ice had started production, found refrigerator was 40? and door had been opened a few times. Found freezer evap had 3/4 frost pattern, ref evap was full pattern. compressor working and running, charged nitrogen and couldnt find leaks on brazing sections , unit not showing leak after watching for several minutes. found unit has slight leak or resteiction.ordering evaporator and also ordering reversing vavle and 2xtimeframe. Informed customer office will call when parts come in. ; ordrng 1 W11598434 (Evaporator) and 1 W11506620 (Evap lockring) and 1 W11506620 (Evap lokring 2) and 1 W11575003 (Valve) and 1 2xtimeframe (2xtimfrsme e)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA
Near Attleboro, MA 02703
Aimee Z.
Job Details: 12/06/2023
"Had to steam out he ice box to get at augar mtr. Found water tripping from ice maker overAugar mtr. Tested cubes and crushed working for nowNeeds ice maker; ordrng 1 DA82-02696A (Ice maker kit), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Franklin, MA 02038
Aimee Z.
Job Details: 12/06/2023
"Found the water valve leaks in at ice maker ,and needs new gasket .The front of the ice bucket was taken off by husband.Because the ice draw was front in from water leaking from ice fill tube; ordrng 1 W10830274 (Fridge gasket) and 1 WPW10349187 (Valve) and 1 W11185686 (Ice buck) and 1 W10882923 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Norfolk, MA 02056
Aimee Z.
Job Details: 12/06/2023
Installed new suspension rods and added 6 towels filled on towel setting drained and spunAdvised customer there over loading the washer.Filling more than half way with cloth. Explained when loading leave wash plate exposedAnd even amounts cloths
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/06/2023
"Arrived, began work. Opened box with top and found it was incorrect. Part number is right but packaged wrong. Reordering top. Will install all parts n return visit.; ordrng 1 W11097319 (Top - White)"
We serviced a
WHIRLPOOL WASHER
Model LSR8233EQ0
Near Charlotte, NC 28216
Ryan S.
Job Details: 12/06/2023
"Customer complained unit vibrating and shaking with larger loads. Checks unit in spin a unit functioning correctly. Nothing loose or missing, found suspension springs stretched/ worn. Quoted 292$ for repair. Customer didnt want to repair. Collected trip fee via check."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Stanley, NC 28164
Ryan S.
Job Details: 12/06/2023
"Customer complained of water being left over in disperse tray after running unit . Found little water in disperse tray. Informed customer this is possible with the design of the dispenser tray, the water has to fill up to a certain point be for it empties into the unit. Which can cause water to be left in dispenser at end of cycle. Just dump tray after use. Verified proper operation."
We serviced a
WHIRLPOOL COOKTOP
Model KCGS550ESS05
Near Denver, NC 28037
Ryan S.
Job Details: 12/06/2023
"Returned to install new mainifold assembly, hooked up gas and ran all burners to test for proper function and leaks. No leaks detected and all burners working as designed. Verified proper operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Easthampton, MA 01027
Mike K.
Job Details: 12/06/2023
"Both gaskets rf doors are damaged. Also getting low flow at dispenser. Cs replaced filter and worked for awhile then was slow again. Verified slow flow. Removed filter and flow was fine, was also fine when I put filter back in. Likely something with filter, but ordering housing.; ordrng 1 W11482384 (Housing) and 2 W10407212 (Gasket)s"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Farmington, CT 06032
Jeremy B.
Job Details: 12/06/2023
Found belt broken causing drum not to turn. Installed repair kit all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Southington, CT 06489
Jimmy R.
Job Details: 12/06/2023
"Checked unit an found water leaking from under unit and coming out of the front when running the water dispenser, checked water line going into door and found water line leaking water from where the water line goes into the harness, opened harness and found water line had crimped in half causing it to leak. Cut out broken water line and added a fitting to extend the waterline so it would not kink. Checked water and unit is now dry and all operations are working to specs; used 2 WP2300868 (Fitting) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Southington, CT 06489
Jimmy R.
Job Details: 12/06/2023
"Checked over fridge and found items freezing in left side crisper draw items are frozen like a rock, checked temps and unit is set to 37 in fridge and 0 in freezer ran a diagnostics cycle and checked each damper and fan found dampers opening properly, checked thermistors and found reading correctly. Customer does not have ice maker hooked up and air had no where to go with ice make i think this is causing just that one side of the draw to freeze items, added some tape to left side air tunnel to stop a lot of air from blowing into that draw advised customer to give unit 24hrs so temps can regulate this should help also increased the fridge temp to 39"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/06/2023
"Checked over unit and found console not responding when trying to start a cycle, ran a diagnostics and found no errors ran a self test cycle and unit went threw as designed. Ran a wash and spin unit went threw and is now functioning properly ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/06/2023
"I replaced all previous ordered parts tested operation found dispenser sensor has failed and washer leaking from valve started yesterday per customer sensor is corroded and broke will need new dispenser assembly to fix. ; ordrng 1 W11413340 (Drawer) and 1 W11413407 (Dispenser housing), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Marvin, NC 28173
Jonathan J.
Job Details: 12/06/2023
"Complaint, making loud, humming noise will not stop runs all the time. I found humming noise was directly correlated to condenser coil rear, right when facing the back of the refrigerator had been damaged during transit, it appears during install unsure when condenser coil to hum also causing rear back panel to hum against compressor Housing. Also found capillary tube. Word attaches to evaporator was rubbing and humming on evaporator cover. Also causing noise. I applied perm and adjusted condenser and evaporator coils. No additional issues found unit is noticeably quieter. ; used 1 212643 (SEALER-GUM) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SAS1
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/06/2023
Installed new console and reset controls ran a wash cycle and checked all selections. Unit now operating properly and all functions working to specs
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Tolland, CT 06084
Amanda R.
Job Details: 12/06/2023
Replaced right ff door gasket replaced Ff evaporator thermistor and optimized it turned unit on ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR
We serviced a
KITCHENAID M/W OTR
Model KMHS120KPS01
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 12/06/2023
"Checked over unit and found bottom light not shutting off when pushing on cntrl panel, checked power to light socket and found cntrl sending 120v to socket all the time control faulty. Replaced control and tested light, light now shutting off and operating to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Denver, NC 28037
Ryan S.
Job Details: 12/06/2023
"Retuned to install new control board, stator, clutch and slider. Installed app part and ran agitate And spin. Unit now working as designed. Let customer hear unit running with noise gone. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 12/06/2023
"Tested washer and found unit would start squealing as soon as a spin cycle is ran, checked transmission and found shaft had dropped down causing it to rub and squeal transmission is also leaking some oil witch is getting on slider and clutch. Will order new transmission, clutch and slider parts tentative p/a ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Wolcott, CT 06716
Jimmy R.
Job Details: 12/06/2023
"Installed new control and checked over operations, unit is now on and control is operating as designed. Checked over all functions and fridge is cooling and working to factory specs ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Ludlow, MA 01056
Roger R.
Job Details: 12/06/2023
"Installed new gear case, basket, tub and wash-plate and slider due to noisy bearing and unable to remove basket from transmission. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11393685 GEARCASE"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Springfield, MA 01129
Roger R.
Job Details: 12/06/2023
"Found unit had a broken belt, quoted for maintenance kit plus labor. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL OVEN
Model KODE500EBS20
Near Wolcott, CT 06716
Jimmy R.
Job Details: 12/06/2023
"Checked over unit and found console not responding ran a diagnostics and found errors F6e0 user interface lost connection,f2e1 stuck or shorted key, f1e0 oven user interface failure removed console and checked connections found harness good and connections ok, reattached console and unit started to operate normally heated both ovens and unit stopped and errors our f1e0 interface failure. Unit going to need new interface will order and return with parts. Panel is a special order advised we would call when in to schedule return visit ; ordrng 1 W11600642 (Control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Britain, CT 06053
Jeremy B.
Job Details: 12/06/2023
Water not dispensing. Valve getting power and keeps humming but no water flow. Tried thawing with no luck. Will order and replace water valve and water tank at the same time. ; ordrng 1 W11346622 (Water tank)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Newington, CT 06111
Jeremy B.
Job Details: 12/06/2023
Arrived and found co trim panel powered on but there is no display and will not turn on. Reset power and then dryer started to respond and started working normally. Tested several times and cant find any problems. Ministered supply power while running and its stable. Will order and replaced console and control at the same time. ; ordrng 1 W11413566 (Console) and 1 W11525996 (Control)
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Newington, CT 06111
Jeremy B.
Job Details: 12/06/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Windham, CT 06226
Amanda R.
Job Details: 12/05/2023
Sense lid/ wash done error the cold water leaking into basket even with unit off on well water has house filter needs new inlet valves ; ordrng 1 W11513255 (Valves)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Robert A.
Job Details: 12/05/2023
"Cx complaint that there is a loud screeching noise while the unit runs. I inspected the unit to confirm the complaint. I found no error codes and ran multiple manual tests. The noise is only present during agitate, spin works fine. I checked underneath the unit, nothing visibly wrong under the unit. The lid lock had a hard time engaging when I started a normal load. Im ordering a new gear case and control board for the return visit.; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Clutch) and 1 W11603810 (Control board)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Mansfield, MA 02048
Aimee Z.
Job Details: 12/05/2023
"No cracks in water lines and Cust just replaced filter.Checked to make sure filter was install properly.Found dripping from disp need water valves also ordering filter head ; ordrng 1 5304524353 (Water valve) and 1 5304529533 (Single) and 1 5304519148 (Filter head), states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASR/AA
Near Enfield, CT 06082
Roger R.
Job Details: 12/05/2023
Complaint is no ice production. Found ice maker full of ice but not harvesting. Tried self test and unit still not harvesting. Will need new ice maker. Quoted $249.99 plus tax for ice maker DA97-07603B and $239 labor rate. ; ordrng 1 DA97-07603B (Ice maker)
We serviced a
MAYTAG DISHWASHER
Model MDBTT79AWB
Near Enfield, CT 06082
Roger R.
Job Details: 12/05/2023
Found unit has broken tabs on console that holds door latch assembly in place. Part is no longer available. Unable to repair unit.
We serviced a
JENN-AIR RANGE
Model KSEG950ESS2
Near Wrentham, MA 02093
Aimee Z.
Job Details: 12/05/2023
"Found the bake element cracked, replaced and pre heated 305; used 1 W10779716 (Bake) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Belchertown, MA 01007
Chris B.
Job Details: 12/05/2023
Replaced part and unit running normal. Ran two diagnostic cycles and unit working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Charlotte, NC 28278
Mitch H.
Job Details: 12/05/2023
Upon arrival found ice bin full. Manually tested ice maker. Cycled and filled correctly. Customer says sometimes it will not make ice. Inspected and found door lining indented where it contacts door switch. Not making switch fully. Requesting P&A for left side refrigerator door. Advised customer that door will ship directly to him and he will need to inspect door and call to schedule return.; rqstng P&A on 1 W11435344 (Left refrigerator door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Southwick, MA 01077
Mike K.
Job Details: 12/05/2023
"F7e1 no heat error in history. Ran diagnostic cycle and heater came on properly at end of test cycle. Looks to have errored out from not heating previously, when wash motor wasnt running, and had shit down heating. Running diagnostic cycle resets unit."
We serviced a
FRIGIDAIRE RANGE
Model FEFB89ECA
Near Westfield, MA 01085
Mike K.
Job Details: 12/05/2023
"Unit not baking. 15.9 ohms on heater, only getting half voltage to element. Found bad relay on control.Quoted for control/overlay and labor, denied.Collected for service call only"
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM3
Near Westfield, MA 01085
Mike K.
Job Details: 12/05/2023
"Cs ran unit while out and when came back unit was still running, when it normally wouldve completed by then, no lights on display, unresponsive. Ended up having to Nokia and when plugged back in just went right back to running again.Unplugged on arrival and when plugged in unit went right into washing. Verified interface unresponsive with no lights.Quoted for interface/control"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Thomaston, CT 06787
Jimmy R.
Job Details: 12/05/2023
I left customer a message on the price of the board and when the door would be available I told him to give office a call In the morning he can talk to anyone or randy can help him out with board and whats going on ; ordrng 1 WPW10769076 (Cntrl)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Westfield, MA 01085
Mike K.
Job Details: 12/05/2023
"Unit under 1yr wp warranty per service bench.Complaint of F8e4 error.F9e2, F8e4, fae2 errors in history. Drain motor, overflow and vent errors.Overflow tray is dry, nothing obstructing float. Ran diagnostic test cycle and completed fine, drain operating fine, no vent or overflow errors.Ran normal cycle and filled and went into wash fine, cancelled and drained fine.Cs said they had checked drain tray when had error and was dryordering main control, float.; ordrng 1 W11672039 (Control) and 1 W11545764 (Float switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ2
Near Catawba, SC 29704
Jonathan J.
Job Details: 12/05/2023
Replaced parted tested ops no leaks no additional issues found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Ware, MA 01082
Chris B.
Job Details: 12/05/2023
Complaint that the unit is not dispensing water properly. Found bad filter. Customer will use the unit without the filter because they have a water filtration for the house and they are ok using the refrigerator without the internal filter. Found no issues with the unit.
We serviced a
GE WASHER
Model GTW680BSJ6WS
Near Fort Mill, SC 29715
Jeff L.
Job Details: 12/05/2023
Found inner basket hub busted and broke customer didnt want estimate when they seen the damage immediately said they were purchasing a new machine.Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ17
Near Fort Mill, SC 29715
Jeff L.
Job Details: 12/05/2023
Trash had got in water valve and would intermittently work. Replaced pad and water valve unit ran and checked okCall complete
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 12/05/2023
Installed new harness and power cord. All checks ok. ; used 1 PT220 (RANGE CORD 4' 3 WIRE) from stock
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Lincolnton, NC 28092
Ryan S.
Job Details: 12/05/2023
"Return to isnstall new control board. Installed part, ran preheat. Verified proper temps and operating."
We serviced a
MAYTAG WASHER
Model MVWC400VW1
Near Gastonia, NC 28052
Ryan S.
Job Details: 12/05/2023
"Customer complained agitator broke. Confirmed complaint, top half of agitator broke off at bolt. Ordering agitator and bolt. Scheduled return call for ; ordrng 1 WPW10093672 (Agitator) and 1 WP358237 (Bolt)"