Service History 66 - Advantage Appliance Repair

We serviced a

KITCHENAID RANGE

Model KFGC558JSS05

Near Cornelius, NC 28031

Robert A.

Job Details: 04/18/2024

Cx complaint that the unit has a dent and cosmetic damage. I inspected the unit to confirm the complaint. The unit is a replacement that was delivered last week 4/10/24. The parts are covered within he 30 day window. Im ordering the parts for the return visit. The return visit needs a 2ct to pull the unit out and take it apart.; ordrng 1 W11402036 (Control panel) and 1 W11400261 (Rt door assembly)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Mooresville, NC 28115

Robert A.

Job Details: 04/18/2024

Cx complaint that the unit is making loud noises while it runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I ran a control calibration cycle as well. I found the drain hose was banging against the wall. I secured the drain hose and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MED6500MW0

Near Mooresville, NC 28115

Robert A.

Job Details: 04/18/2024

Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the TCO fuse has blown. I replaced the fuse and tested the unit for the cx. The unit is working as designed.; used 1 279816 (THERMAL KIT) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mooresville, NC 28117

Robert A.

Job Details: 04/18/2024

Cx complaint that the unit is not washing the clothes. I inspected the unit to confirm the complaint. I found no error codes. I found the actuator arm does not rotate from agitate to spin. I replaced the actuator with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Mount Holly, NC 28120

Ryan S.

Job Details: 04/18/2024

"Customer complained of f8e1 error. Ran service mode found f8e1 error. Found cold valve not opening but energised from board.,no sediment quoted 309.22 for repair. Replaced to valve W11165546. Reassembled and ran quick wash. Unit filled and started washing. Verified proper operation. Collected via check 2366. ; used 1 W11165546 (VALVE) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mount Holly, NC 28120

Ryan S.

Job Details: 04/18/2024

"Customer complained of grinding noise, found blower wheel broken WP694089, replaced from ts. Verified proper operation after use. ; used 1 WP694089 (BLOWER WHEEL) from stock"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near New Britain, CT 06051

Ruben C.

Job Details: 04/18/2024

Checked unit only found error code for off balance load cleared code ran diagnostics normal informed cust on loading clothes unit. Spun in drain and spin normal basket is not off center

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Lancaster, SC 29720

Jonathan J.

Job Details: 04/18/2024

"Complaints refrigerator, making loud grinding noise can unplug refrigerator. Noise will stop noise usually occurs after icemaker has been on for a day or two or three can turn off icemaker unplug refrigerator for about 3 to 5 minutes. Noise will go away for a day or three I found Phil tube is overspray leaking down wall filling air baffle with water that is then freezing into ice causing it to hit fan blades leading to noise. I installed sealer gum to water fill tube leading to icemaker shoot cycled icemaker several times tested operations no more overspray or leaking down wall occurring. Water pressure does seem to be a little high as well. Could also be contributing to issue ; dspstn on spec-tagged invntry: 1 w11650661 HEATER , used 1 212643 (SEALER-GUM) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 04/18/2024

"Complaint lid latch, broken washing machine will not start. I found strike was broken. I replaced strike, tested operations by starting the quick wash cycle validated no error codes in diagnostics fault history everything is now working properly with no further issues found. ; used 1 W11457841 (STRIKE) from stock"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Lancaster, SC 29720

Jonathan J.

Job Details: 04/18/2024

Complaint through the burners on the cooktop are not igniting properly taking longer than expected to ignite. I inspected igniter are sparking properly found burner caps were sealed not allowing gas to get to igniter properly. I adjusted burner caps cleaned burner caps tested operations additional issues found at this timecooktop. Trim piece clearcoat is peeling on oven handle considered a cosmetic part is not affecting the functionality of the oven or cooktop cannot cover cosmetic trim piece.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Granby, CT 06090

Mike K.

Job Details: 04/18/2024

"Unit is under 1yr wp warranty per service bench. Complaint of leaking. Ran normal cycle through first draining, no leaking found.After second fill as soon as motor started it surged a bunch of water under door and out front of unit., no dishes, lower basket removed.Removed door and tub looks to be warped, lower in the middle. Moved door latch to inert door and tested again, did not leak again. No damage found to spray arm. Unit is level, not tipped forward.Ordering tub, spray arm and door gasket.Cs understands that tub will come directly to him and he will call us when it does, then we will schedule 2x time ; ordrng 1 W10909756 (Tub assy) and 1 WPW10491331 (Spray arm) and 1 W11252794 (Door seal) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT01

Near Franklin, MA 02038

Aimee Z.

Job Details: 04/18/2024

Found the rubber piece on the end of the drain in the drain pan clogged. Which caused the drain to freezeRemoved and cleaned snipped a v out to prevent the drain from freezing Complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 04/18/2024

Dryer not drying cloths. Vent full of water. Customer must clear vent.

We serviced a

WHIRLPOOL WALL OVEN

Model WOS52ES4MZ00

Near New Britain, CT 06053

Ruben C.

Job Details: 04/18/2024

7738918287 checked unit called techline can not go through diagnostics ui error code per techline order ui and control ; ordrng 1 W11594228 (Console) and 1 W11594418 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Newington, CT 06111

Ruben C.

Job Details: 04/18/2024

Checked unit would not go into diagnostics goes directly to done ordering control and harness; ordrng 1 W11643701 (Lower harness) and 1 W11513246 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB4

Near Newington, CT 06111

Ruben C.

Job Details: 04/18/2024

Checked unit heating normally cust is not using jetdry advised cust to use jet dry and run hot water at sink took pic of unit has dent in front bottom cust bought it dented charged cust for service charge; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near Farmington, CT 06032

Ruben C.

Job Details: 04/18/2024

Cust complaint is top dishes not getting clean good enough replaced wash motor tested operation normal have advised cust to run hot water at sink before using dishwasher

We serviced a

WHIRLPOOL RANGE

Model MER6600FZ2

Near Avon, CT 06001

Ruben C.

Job Details: 04/18/2024

Checked unit found element is ok normal reading does get red hot but shuts down too soon in broil ordering control and sensor; ordrng 1 WPW10181986 (Sensor) and 1 W11092468 (Control black)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH1163XVS

Near Fort Mill, SC 29715

Mitch H.

Job Details: 04/18/2024

Checked and found turntable constantly turning. Will not turn off. Relay on control stuck. Will need control and motor. Quoted customer for repair and saved estimate. Customer declined repair. Collected total of $254 ton cc for both tickets.

We serviced a

WHIRLPOOL DRYER

Model WED97HEDBD0

Near Charlotte, NC 28277

Mitch H.

Job Details: 04/18/2024

"Removed and replaced main control board. Turned breaker back on. Tested dryer, all components operating properly. Dryer is showing and L2 error. Low incoming voltage. Cord and all connections checked good. Advised customer that he should have outlet, breaker and wiring checked to determine source of voltage drop."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Charlotte, NC 28277

Mitch H.

Job Details: 04/18/2024

Removed and replaced heater. Tested dishwasher and checked for leaks. All functions operating properly and no leaks.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Waxhaw, NC 28173

Mitch H.

Job Details: 04/18/2024

"Disassembled washer. Removed and replaced gear case, clutch, slider, stator, rotor, wash plate and related parts. Reassembled, ran DLMS calibration and diagnostic test cycle. All components and functions tested good and operating properly.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10752187 AGITATOR SCREW"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Waxhaw, NC 28173

Mitch H.

Job Details: 04/18/2024

Checked and tested microwave. Found rattling noise coming from cooling fan. Will need fan replaced. Checked part availability and scheduled return for 4/23 AM.; ordrng 1 W11344874 (Fan)

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Waterbury, CT 06708

Jimmy R.

Job Details: 04/18/2024

"Tested washer and found unit would not lock to start a cycle, checked for errors and found F5e1 lid lock will not lock,f2e1 stuck key found unit would not start due to lock not locking found lid not closing properly due to left side of lid cracked pushing up and not allowing lock to engage. Unit will need new lid assembly will order. Parts tentative p/a ; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Waterbury, CT 06706

Jimmy R.

Job Details: 04/18/2024

"Ran washer threw a diagnostics cycle and found error F9e1 long drain let unit run a self test and found water just trickling out of drain hose, pulled unit forward to checked drain and found hose had gotten crimped in half causing water to not drain out, found hose to long and never got cut to sit flush against unit this caused issue. Fixed drain hose and recalibrated unit all operations now working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Springfield, MA 01108

Gary V.

Job Details: 04/18/2024

Inspected and found icemaker not cycling. installed new icemaker and cycled tested fine. Please allow 24 hours for ice production.; used 1 W11546935 (ICEMAKER) from stock

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Springfield, MA 01109

Gary V.

Job Details: 04/18/2024

Called and Customer did not have sales receipt showing in warranty and will call in when he gets it.; saved tckt

We serviced a

LG REFRIGERATOR

Model LFC20760SW/01

Near Springfield, MA 01107

Gary V.

Job Details: 04/18/2024

"Installed new fan assy and cycled on, unit started cooling,please allow 24 hours for temps to regulate."

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Norwich, CT 06360

Amanda R.

Job Details: 04/18/2024

Idler pulley bearing squealing replaced pulley tested sounds normal ; used 1 279640 (IDLER PULLEY) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Canterbury, CT 06331

Amanda R.

Job Details: 04/18/2024

Blue wire broken going to drain pump fixed wiring ordering harness ; rqstng P&A on 1 W11590868 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Plainfield, CT 06374

Amanda R.

Job Details: 04/18/2024

"F7e6 F7e1 repacked shifter tried starting went straight to done replaced capacitor capacitor tested starting normally ; used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Windsor Locks, CT 06096

Mike K.

Job Details: 04/18/2024

"Unit is under 1yr wp warranty per service bench.Complaint of knocking , loud noises during spin. Ran a drain and spin cycle and spun out fine. No errors in history. Ran diagnostic cycle fine.Suspension tests fine.. not was not level front to back, corrected.Tested with load of clothes. Ran quick wash to get wet, cancelled and drained, ran drain and spin cycle set spin to fast. Explained balanced loads, was a small load and had to balance out, once rebalanced the load it spun out fine."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 04/18/2024

"Found power to spark module ,not sparking back right.Other burners working fine Ordering new spark module and switches and burner head with igniter ; ordrng 1 W11590249 (Spark module) and and 1 W11620549 (Switches)"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Worcester, MA 01605

Aimee Z.

Job Details: 04/18/2024

Installed new lid lock ran calibration and spin cycle is locking up now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near Chicopee, MA 01020

Gary V.

Job Details: 04/18/2024

"Inspected and found drain tube became dislodged, reinserted and adjusted and tightened, tested fine."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Ludlow, MA 01056

Gary V.

Job Details: 04/18/2024

"Inspected and found f9e1 drain fault, found debris lodged in sump and cleared out, cycled and tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Springfield, MA 01151

Gary V.

Job Details: 04/18/2024

"Inspected and found no fault codes, ran unit thru multiple cycles and multiple settings, all functions test normal at this time. No noises present at this time. Operating as designed."

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Wilbraham, MA 01095

Gary V.

Job Details: 04/18/2024

"Installed parts listed and cycled, tested fine."

We serviced a

SAMSUNG MICROWAVE OVEN

Model ME19R7041FS

Near Meriden, CT 06451

Jimmy R.

Job Details: 04/18/2024

"Checked over microwave and found door not latching closed to start the unit, checked over door and found door latches not springing up and down to hold door in place, removed inner door liner and found spring had come off of holder. Reattached spring and door is now closing and unit is working to specs"

We serviced a

JENN-AIR RANGE

Model JDRP536WP02

Near Cheshire, CT 06410

Jimmy R.

Job Details: 04/18/2024

"Checked over oven and found control not responding found unit just displaying Jenn-air on panel and no selections working. Tried to run a diagnostics cycle and nothing would work no selections, removed cntrl to access connections and unplugged unit to try and reset but nothing tried several times and then tapped in cntrl and unit came on and started or operate. Heated up oven and unit is heating will replaced faulty console and main appliance manager due to console shutting off and on. Parts tentative p/a ; ordrng 1 WPW10464535 (Cntrl) and 1 W10876298 (Appliance manager), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 04/18/2024

Installed new sensor and sump ran machine thew a wash cycle and all operations are now working to proper specs

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Southington, CT 06479

Jimmy R.

Job Details: 04/18/2024

"Checked over unit and found overlay for control peeling up and not allowing selection found rust forming on front stainless panel around breather and working its way around bottom of door, tried to clean rust off with affresh stainless steel brightener but it was to pitted. Replaced front panel and cntrl ran unit thew a wash cycle and all operations now working to specs"

We serviced a

SAMSUNG WASHER

Model WF42H5200AWIA2

Near South Hadley, MA 01075

Chris B.

Job Details: 04/18/2024

Complaint that the unit is not draining properly. Found bad drain pump. Quoted parts and labor. Customer will talk it over first and see if its a good option. Collected trip fee.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near West Hartford, CT 06119

Chuck M.

Job Details: 04/18/2024

Replaced timer and knob. Tested and dryer is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Woodstock, CT 06281

Amanda R.

Job Details: 04/18/2024

Replaced freezer door turned ice maker on ; used 1 4373559 () from stock

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW0

Near Ashford, CT 06278

Amanda R.

Job Details: 04/18/2024

Bellow ripped in multiple places replaced bellow cleaned drain catch ; used 1 W11314648 (BELLOW) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Windham, CT 06226

Amanda R.

Job Details: 04/18/2024

Bake element bad replaced element preheated to 350 operation normal

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Windham, CT 06266

Amanda R.

Job Details: 04/18/2024

Slide broken replaced slider tested operation normal ; used 1 W10734521 (SLIDER) from stock

We serviced a

MAYTAG WASHER

Model MVWX600BW0

Near Amherst, MA 01002

Chris B.

Job Details: 04/18/2024

Complaint that the unit is not washing properly. Found bad gear case and belt and clutch burnt out. Customer decided not to fix the washer due to age and price. Collected trip fee.

We serviced a

WHIRLPOOL DISHWASHER

Model MDBH979SAM0

Near Amherst, MA 01002

Chris B.

Job Details: 04/18/2024

Complaint that the unit is not draining nor washing correctly. Found filter and sump clogged with debris and plastics pieces. Unclogged all inside and ran full diagnostic cycle and all tested properly. Mentioned to the customer to do a few self cleaning cycles with affresh and a vinegar bath. Collected for minor repairs. Customer had to leave to work and that I can leave door unlock behind me.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM00

Near Southampton, MA 01073

Chris B.

Job Details: 04/18/2024

Complaint that the refrigerator is making a buzzing noise. Verified evaporator fan and condenser fan and no visible debris touching the fans. Found damper very noisy. Replaced part and unit running normal. ; used 1 WPW10594330 (DAMPER CNTRL) from stock

We serviced a

DISHWASHER DISHWASHER

Model WDT750SAHZ0

Near Enfield, CT 06082

Mike K.

Job Details: 04/18/2024

"Unit not draining, first heard loud noises then stopped. Cleared drain pump, metal object obstructed motor. Once cleared tested unit and drained fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302ESS02

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 04/18/2024

Installed new gaskets. Heated and shaped doors sealing properly. ; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 04/18/2024

Found water flowing flowing slow. Water flowing fine at valve but not through dispenser. Removed filter water still flowing slow needs new valve. ; ordrd 1 W11645245 (Valve)

We serviced a

GE WASHER

Model GFW650SPNIFS

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 04/18/2024

Washer leaking water at the bottom. Found water dripping from corner of dispenser. Tried cleaning but still leaking needs new dispenser assy. ; ordrng 1 WH42X29535 (Dispenser)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 04/18/2024

Installed new door please allow 24hrs for ice production.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Andover, CT 06232

Jeremy B.

Job Details: 04/18/2024

"Customers complaint is refrigerator run long times. Found unit satisfied when I arrived and proper temps in both sections. Found door gaskets not sealing properly and not staying in groove of door properly keeps falling out. Needs new gaskets. ; rqstng P&A on 1 W10838574 (Gasket), ordrng 1 W10861499 (Freezer gasket)"

We serviced a

LG DRYER

Model DLGX4201B

Near Enfield, CT 06082

Mike K.

Job Details: 04/18/2024

Unit making loud noise when tumbling. Found left side wall dented in and scraping ( had just moved).Was able to bend back in place and running smoothly. Cs asked if door could be switched and it could. Switched door. Tested in timed dry and unit tumbled and heating fine.At cs request also removed stacking bracket from washer

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Suffield, CT 06078

Mike K.

Job Details: 04/18/2024

"Replaced basket and cam per previous diagnosis with wp techline. Recalibrated unit and ran diagnostic cycle fine, all sounds normal, no errors recorded. Cs to monitor."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Worcester, MA 01605

Aimee Z.

Job Details: 04/18/2024

"Removed damaged tub and Installed new tub and agitator, drive block.Found the Gearcase working as intended not neededRan calibration and diagnostic with top up agitating and spin Working as intended"

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Canton, CT 06019

Ruben C.

Job Details: 04/18/2024

"Checked unit found no power at all coming to control or switches ordering filter board fuses and magnetron puting into p/a for helper have informed cust if not approved unit will need to be brought down or pay 169.00 for helper; ordrng 1 WPW10531156 (Board filter) and 2 W11707984 (Fuse)s and 1 W11378281 (Cavity therm) and 1 W11402082 (Magnetron), rqstng P&A on 1 Helper (Helper)"

We serviced a

WHIRLPOOL GAS APPLIANCE

Model WCG51US6DSOO

Near Stanley, NC 28164

Ryan S.

Job Details: 04/18/2024

"Customer complained gas stayed on. Found all his knobs were broken. Causing valve to not turn to positionnhe thought. Checks all valves and all burners worked as designed . Needs all 5 knobs. Quoted job, customer denied repair. Collected trip fee."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Stanley, NC 28164

Ryan S.

Job Details: 04/18/2024

Customer complained of broke lid strike. Replaced from ts. Verified proper operation in service mode. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFC604FSS02

Near West Hartford, CT 06117

Chuck M.

Job Details: 04/18/2024

"Replaced evaporator cover, freezer LED, and door gaskets. All checked ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Bloomfield, CT 06002

Chuck M.

Job Details: 04/18/2024

Customer complaint is that ice maker making too much ice and ice got clumpy. Found ice on top of old ice. Customer stated they dont use much ice. Advised customer to dump unused ice. Water filter needs to be replaced. Customer will replace filter. Unit is operating normal. Discussed defrost cycles and temperature settings with customer.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Windsor, CT 06095

Chuck M.

Job Details: 04/18/2024

Customer complaint is that dryer door was difficult to close. Confirmed and replaced catch. Tested and showed customer it works.

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near South Windsor, CT 06074

Chuck M.

Job Details: 04/18/2024

Customer complaint is that dryer takes to long to dry. Customer has to add more time for clothes to dry. Ran dryer and found heat is not blowing heat outside. Venting is a long run to outside and corners in vent flex are crushed. Advised customer to clear venting. Explained sensing cycles.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Wolcott, CT 06716

Jimmy R.

Job Details: 04/18/2024

Recovered Freon in unit and removed old evaporator brazed in new and pumped unit down into a vaccume checked holdings and found unit staying in vac for over 15 min with no dropping pressure refilled unit with 6.00 oz 134a and checked for leaking and cooling. Unit 8s frosting up fully and all functions now working to factory specs advised customer to give unit 24hrs so temps can regulate

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Stanley, NC 28164

Ryan S.

Job Details: 04/18/2024

"Unit was a new build. Found f9e1 error code. Found harness to drain pump not secured. Secured harness and ran cancel/ drain, verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model MFW9600SQ0

Near East Hartford, CT 06118

Chuck M.

Job Details: 04/18/2024

Customer complaint is that washer is leaking and sometimes it does not drain. Inspected and found bellow torn. Ran washer and it drained and spun properly. Ordered bellow. ; ordrng 1 WP8182119 (bellow)

We serviced a

MAYTAG DRYER

Model MGD7230HW2

Near Bessemer City, NC 28016

Ryan S.

Job Details: 04/18/2024

"Customer said sense drying unit wasnt drying clothes. But on timed dry unit goes for about three minutes , stops and says paused, then has to hit start again. Ran service mode. No error codes in history. Ran diagnostics all sensor passing and motor and door switch good. Moisture sensor passed test by turning off light when contacted with damp towel. Ran timed dry with load for 10 minutes. Unit ran with no sign of weak motor. Ran UI test and start key gave issue just once. Also ordering acu for sensing issues , thermistor was good. Ordering Acu control board W11618921, UI panel W11413567. Due to intermittent issues with unit cutting off and having paused on screen. Scheduled return call for 4-23-24 am. ; ordrng 1 W11618921 (Act control) and 1 W11413567 (UI)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cherryville, NC 28021

Ryan S.

Job Details: 04/18/2024

Customer complained of no water error found long fill error. Quoted 274.61 to repair. Customer denied repair. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Rock Hill, SC 29732

Jonathan J.

Job Details: 04/18/2024

Complaint freezer light switch area keeps frosting over. I found Doris warped also found evaporator fan motor making a high-pitched squealing noise during operation. Light switch was completely frozen in the closed position and ordering door door light switch and evaporator fan motor to fix. Customer says they may try and get the refrigerator replaced. ; ordrng 1 WPW10714545 (Gasket) and 1 W11445850 (Door switch) and 1 W11435351 (Door SS freezer) and 1 W11661931 (Evap mtr)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Northbridge, MA 01534

Aimee Z.

Job Details: 04/17/2024

Found the console buckling from the steam. No error codes Technical Service Pointer #: W11705834Re set the controlNeeds new console; ordrng 1 W11660284 (Console)

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW3

Near Charlotte, NC 28210

Mitch H.

Job Details: 04/17/2024

"Tested and ran diagnostics. Found F0E2 oversuds error. Cleared error code and ran diagnostics cycle. Completed properly. Ran quick wash cycle, completed. Advised customer on correct amount of detergent to use. Advised that if error returns washer would need a pressure switch and hose. Quoted for repair and saved estimate. Collected for service call on cc."

We serviced a

MAYTAG DRYER

Model MDG9606AWW

Near Charlotte, NC 28227

Jonathan J.

Job Details: 04/17/2024

Complaint dryer is not getting hot intermittently dryer will get hot. I found dryers of gas dryer igniter is in the process of failing. Resistance value of solenoids is becoming weak as well. Door gasket missing as well allowing for fumes to escape. Customer declined repair today is going to replace dryer with electric dryer as there is an electric hook up behind dryer as well.

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Mooresville, NC 28117

Robert A.

Job Details: 04/17/2024

"Cx complaint that the unit makes a thumping sound while it runs. I inspected the unit to confirm the complaint. The unit heats, tumbles and has good airflow. The sounds is from the three seam rolling over the rollers. The unit is working as designed.Sr7738912592"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Canton, CT 06019

Ruben C.

Job Details: 04/17/2024

Checked unit found door hinge loose reinstalled hinge tested operation normal door closing normal

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HMEDBSR/AA04

Near Washington, CT 06793

Jimmy R.

Job Details: 04/17/2024

"Checked over unit and found machine would not make any ice, checked ice maker and found mold filled with ice but not pushing ice out, cycled unit and found ice maker motor faulty and not moving unit will need a new ice maker to fix issue. Customer will just leave ice maker out and off for now"

We serviced a

MAYTAG WASHER

Model MVWB765FW1

Near Wolcott, CT 06716

Jimmy R.

Job Details: 04/17/2024

"Tested unit and found machine making an awful rubbing noise wile rotating and unit would not sense correctly,checked errors and found F7e5 shifter failure f2e1 ran a diagnostics cycle and unit would just grind checked motor and found oil all over everything tried to remove stator and it would not come off found Gearcase shaft wobbling in place and ceased to rotor and stator, they will need to be broken off to be removed. Will order new gearcase,rotor,stator,clutch, slider,agitator will need extra time and labor. Parts tentative p/a ; ordrng 1 W11393685 (Gearcase) and 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W11550891 (Agitator)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Wolcott, CT 06716

Jimmy R.

Job Details: 04/17/2024

"Removed old compressor and drier brazed and crimped in new parts and pumped unit down into a vaccume, refilled unit its r600 and unit is now pulling heat and evap Is frosting up. Advised customer to give 24 hrs so temps can regulate all parts and labor covered under s code"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW00

Near Mansfield, CT 06250

Amanda R.

Job Details: 04/17/2024

Replaced compressor vacuumed system recharged with 4.8oz of r134a started cooling ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Simsbury, CT 06070

Ruben C.

Job Details: 04/17/2024

Sr 7738910429 checked unit found fabric softener dispenser leaking ordering dispenser and bezel; ordrng 1 W11550898 (Bezel) and 1 W11569112 (Dispenser)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Simsbury, CT 06070

Ruben C.

Job Details: 04/17/2024

"Checked unit keeps on draining and locked managed to get lid open checked port at tub is not blocked ordering control and lower harness also took pic of lid has deep scratches on top unit is over 30 day cosmetic would have to contact whirlpool for autho on lid left drain pump with cust; ordrng 1 W11568984 (Lower harness) and 1 W11621180 (Control), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Mooresville, NC 28115

Robert A.

Job Details: 04/17/2024

Cx complaint that the unit is making a loud noise and a weird smell. I inspected the unit to confirm the complaint. I found an error code: f7e5. I cleared the code and checked under the unit. I found the shield came out of place again. The screw hole on the gear case is too small. I used larger screws to secure the shield and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Mooresville, NC 28115

Robert A.

Job Details: 04/17/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 04/17/2024

I replaced noisy air damper in fresh food section. I tested operations. Everything is operating quietly again. New further issues found or reported by customer.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL

We serviced a

AMANA DRYER

Model NED4655EW1

Near Charlotte, NC 28273

Mitch H.

Job Details: 04/17/2024

Confirmed purchase date and took picture of receipt. Found that noise was caused by a screw caught between front of drum and frame. Removed front and removed screw. Customer also complained of lint filler not catching all of the lint. Inspected chute and found no issues with chute or blower wheel. Did find vent hose too long with to many turns. Advised customer that this is the issue. Creating back pressure and causing both lint issue and dryer to overheat. Hose needs to be as short and straight as possible.

We serviced a

MAYTAG DRYER

Model MED6230HC3

Near Cornelius, NC 28031

Robert A.

Job Details: 04/17/2024

"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit tumbles and has decent airflow but there is no heat. The unit is getting 247v. The element has a break, I replaced the element with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Cornelius, NC 28031

Robert A.

Job Details: 04/17/2024

"Cx complaint that the unit intermittently turns on. I inspected the unit to confirm the complaint. I found no error code. The UI has delayed responses. The unit heats, tumbles and has good airflow. The unit needs a new UI panel to resolve the issue. Im ordering the part for the return visit. I called Techline to document the airflow message.Sr7738906881; ordrng 1 W11413567 (UI panel)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Huntersville, NC 28078

Robert A.

Job Details: 04/17/2024

"Cx complaint that the unit is stopping mid cycle then starting back by itself. I inspected the unit to confirm the complaint. I found the unit heats, tumbles and has decent airflow. I ran the unit on timed dry for 10 min and it did not occur. The cx says it happens during timed dry. The timer ticks fine as I rotated it when the motor was not running. The motor is probably stopping intermittent by itself. Im ordering a new motor, timer and blower wheel to resolve the issue.; ordrng 1 WP694089 (Blower wheel) and 1 279827 (Motor) and 1 WPW10185982 (Timer)"

We serviced a

LG REFRIGERATOR

Model LMXS28626S/04

Near Agawam, MA 01001

Mike K.

Job Details: 04/17/2024

"Tested filter head with filter before replacing, installed fine. Replaced filter head and turned on water. Tested fine at dispenser"

We serviced a

WHIRLPOOL WALL OVEN

Model WOC95EC0AB00

Near Westfield, MA 01085

Mike K.

Job Details: 04/17/2024

"Replaced right door switch and fuse, unit operating properly when heating cup of water in testing."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KURR214KSB00

Near Westfield, MA 01085

Mike K.

Job Details: 04/17/2024

"Unit has been cooling, but interface randomly not changes setting into, sometimes buttons working, sometimes not.; ordrng 1 W11602203 (Control)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Lincolnton, NC 28092

Ryan S.

Job Details: 04/17/2024

Retuned to install fan and motor.installed parts. Verified proper operation.

We serviced a

WHIRLPOOL WALL OVEN

Model JMW3430WP02

Near Cheshire, CT 06410

Jimmy R.

Job Details: 04/17/2024

"Checked over oven and found microwave door not closing fully leaving light on and not starting, checked hinges and found door on an angel downward causing it to not close tight against cabinet and hit switches, checked springs in inner door and found warn. Will order new hinges and torsion rods ; ordrng 1 WPW10120235 (Torsion spring) and 1 WPW10120235 (Rod torsion) and 2 W10874474 (Hinge)s"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Newington, CT 06111

Chuck M.

Job Details: 04/17/2024

Replaced lid and tested. Washer checked ok.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL03

Near Manchester, CT 06040

Chuck M.

Job Details: 04/17/2024

"Customer complaint is that microwave combo has error code F1e6 Microwave Generation Error. Ordered Magnetron, inverter and Microwave Appliance Manager per tech sheet. ; rqstng P&A on 1 W11325604 (Inverter) and 1 W11325784 (Microwave Appliance Manager) and 1 W11346197 (Magnetron)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Stanley, NC 28164

Ryan S.

Job Details: 04/17/2024

"Returned to install new UI panel and control board. After installing and taking off protective sticker coating from UI panel found dent in metal . Keypad wont come off metal frame, have to order new Ui panel W11029431. Left Ui panel on so customer can use oven, will return defective part when returning to install new UI panel. Schedule return call for 4-25-24 am. ; schdld next appmnt for 4/25 THU AM"

We serviced a

MAYTAG REFRIGERATOR

Model MFC2062FEZ02

Near Medway, MA 02053

Aimee Z.

Job Details: 04/17/2024

Installed gasket right fridge and condenser motor and evap motorFound vibration on cover to motor shimmed and went away Also moved compressor lines

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