We serviced a
KITCHENAID WALL OVEN
Model KOSE500ESS00
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 01/30/2024
Panel not powering on. Found 120vac across fuse. The fuse is open needs new. ; ordrng 1 WPW10545255 (Fuse)
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 01/30/2024
Customers complaint is refrigerator doors not level was able to adjust wheels and level doors. The ice is spray foam not ice. All checks ok.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 01/30/2024
Installed new housing and screws tightened and all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Middlefield, CT 06455
Jeremy B.
Job Details: 01/30/2024
Installed new water line and purged water out of dispenser for a min. Water flowing properly. Bottom icemaker working now customer hit switch
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Ellington, CT 06029
Gary V.
Job Details: 01/30/2024
Arrived and customer stated that we were there earlier in the day. And customer is all set.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Suffield, CT 06078
Gary V.
Job Details: 01/30/2024
"Inspected and found blower wheel had clump of lint causing vibration, cleared out lint and cycled, tested fine."
We serviced a
GE DRYER
Model EIED50LIW1
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/30/2024
Installed new heater and tested heat complete
We serviced a
BOSCH DISHWASHER
Model SHE7PT56UC02
Near Medway, MA 02053
Aimee Z.
Job Details: 01/30/2024
Installed new strings and springs complete
We serviced a
KENMORE REFRIGERATOR
Model ="596.73503201"
Near Northampton, MA 01060
Chris B.
Job Details: 01/30/2024
Complaint that the unit is not cooling properly. Found freezer side all iced up due to bad gasket on the freezer door and part no longer available. Quoted for labor. Collected intermediate labor cost.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Easthampton, MA 01027
Chris B.
Job Details: 01/30/2024
Complaint that the ice maker and water dispenser is not working. Found no water line connection to the refrigerator. Customer will have someone to install a line. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE404DSP0
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 01/30/2024
"I replaced all previously ordered parts, tested operations clean corrosion from OWI sensor harness ran a diagnostic cycle. No additional issues found checked resistance at main control board going to owi . Everything is working fine with new owi sensor installed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Suffield, CT 06078
Gary V.
Job Details: 01/30/2024
"Inspected and found door seal leaking, different issue from last visit, replaced door seal and cycled, tested fine.; used 1 W11483553 (GASKET) from stock"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Suffield, CT 06078
Gary V.
Job Details: 01/30/2024
"Inspected and found off balance fault, cycled a factory reset, cycled unit thru auto test and all functions test normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Enfield, CT 06082
Gary V.
Job Details: 01/30/2024
Installed new door seal and tested fine.
We serviced a
WHIRLPOOL RANGE
Model RF365BXPW1
Near Norfolk, MA 02056
Aimee Z.
Job Details: 01/30/2024
Installed new bake element and surface element kits all 4 burnersTested bake glowing red and circulating and tested the 4 burnersComplete
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 01/30/2024
I replaced inner tub assembly basket and agitator assembly. I ran a control board calibration procedure. I checked suspension rods. I checked gearcase no additional issues issues found with washing machine here today. ; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Charlotte, NC 28214
Jeff L.
Job Details: 01/30/2024
The washer is not draining this unit is stacked with dryer on top. I could not get dryer down to see if something was in the clean out I checked all the lines going in and out of pump and no debris was found. Going to order a drain pump for a good repair and advise customer dryer has to come down either he can have it dropped or we can schedule for 2 men and customer would be responsible for charge of 2nd man. Customer will have dryer down on return visit.Rescheduled for 2-2-24Part#W11458345; ordrng 1 W11458345 (Drain pump)
We serviced a
JENN-AIR RANGE
Model JES9900BAS
Near Gastonia, NC 28056
Ryan S.
Job Details: 01/29/2024
"Customer complained oven doesnt work. Upon arrival Ui wasnt responsive, some buttons didnt work and some intermittently working. All surface burners working. Needs new Ui control board. Ordering UI control board. Informed customer office will call when part comes in. ; ordrng 1 WP8507P23460 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Farmington, CT 06032
Chuck M.
Job Details: 01/29/2024
Customer complaint is that refrigerator is not cooling properly in the freezer section. Refrigerator is in customers garage. Explained to customer that unit needs to be in a temperature controlled environment with temperature above 55 degrees.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near West Hartford, CT 06110
Amanda R.
Job Details: 01/29/2024
Customer complaint that unit rocking and hoses rattling behind unit during spin leveled unit and explained that might need to secure lines behind unit
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PHSC39EESS5
Near Newington, CT 06111
Amanda R.
Job Details: 01/29/2024
Not defrosting evaporator Heater element has no continuity needs to be replaced ; ordrng 1 242044113 (Heater)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DBL2
Near Waterbury, CT 06708
Jimmy R.
Job Details: 01/29/2024
"Installed new cover for wash arm and ran machine threw a wash cycle, checked arm and unit is now spinning and washing as designed. Checked over all other operations and unit is now working to factory specs"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Gastonia, NC 28056
Ryan S.
Job Details: 01/29/2024
Customer complained unit cutting off and cuts back on later also complained unit takes too long to Dry. Found motor faulty ordering new motor and fan wheel. Also foudn unit was pushed too far back crimping dryer vent in back. Fixed vent for customer but informed him he cant push dryer close to wall with the vent set up he has. Ordering fan and motor. Scheduled return call for 2-2-24 am. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Motor)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 01/29/2024
Installed new latch and new control ran machine threw a wash spans spin cycle and unit is now sensing and locking then filling and operating as designed. Recalibrated unit and all operations are now working to proper specs
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Manchester, CT 06042
Amanda R.
Job Details: 01/29/2024
Complaint that not filling with enough water showed customer bulky items fills with the most water started clean cycle
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Bristol, CT 06010
Chuck M.
Job Details: 01/29/2024
Installed controls. Unit is cooling and lights checked ok. ; dspstn on spec-tagged invntry: 1 WPW10675033 CNTRL-ELEC
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/29/2024
"Complaint Mike microwave does not seem to cook popcorn properly. I found microwave is heating fine for a 900 W microwave. Customer is used to her old 1800 W microwave. Microwave is heating water from 78?F to 149?F in one minute microwave is popping a bag of popcorn, small bag and popcorn setting with a 5% seed count of unpopped popcorn which is normal operation. This specific model does not have a popcorn, doness level. 7738351122 file number. April 28 2023 per manufacturer as a date of purchase. Per manufacturer microwave is heating as designed for a 900 W microwave cannot adjust or do anything to change settings per manufacture."
We serviced a
FRIGIDAIRE WASHER
Model ELFW7637BT0
Near Wilbraham, MA 01095
Chris B.
Job Details: 01/29/2024
Complaint that the unit has a E21 error code. Found drain filter clogged. Quoted for labor. Removed all debris and washer running normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZD801
Near Monson, MA 01057
Chris B.
Job Details: 01/29/2024
Complaint that the liquids in the refrigerator side is freezing up. Found very bad frost pattern in the evaporator side. Will order parts for a return visit.; ordrng 1 W11580057 (Compressor Kit) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11109499 (Drier Tube) and 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HV1
Near Mint Hill, NC 28227
Jeff L.
Job Details: 01/29/2024
Replaced front right burner switch. I have replaced the switch and the burner there is nothing else to replace or causing any issues. Unit ran and checked okCall complete; used 1 WPW10434452 (Switch) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Agawam, MA 01001
Mike K.
Job Details: 01/29/2024
Replaced hub and Washplate (had to break out Washplate to access hub) ran recalibration cycle and diagnostic cycle. Completed tests fine.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Rock Hill, SC 29730
Mitch H.
Job Details: 01/29/2024
"Checked and found connector from user interface to main control was not fully seated. Connected properly, washer now powering on correctly. Ran DLMS calibration and diagnostics cycle. All completed properly.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Hebron, CT 06248
Jeremy B.
Job Details: 01/29/2024
Customers complaint is washer takes a long time and gets stuck on sensing ran diag found f7e4 found play the shaft of gearcase. The slider isnt separating but needs new clutch keeps shifting intermittently. ; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch)
We serviced a
WHIRLPOOL WASHER
Model NTW3811ST0WW
Near Charlotte, NC 28213
Jeff L.
Job Details: 01/29/2024
Customer was not at home the maintenance man let me in apartment this is a brand new unit. The installers from Kimbrells did not put on drain hose. The unit is full of water being held in by factory plug. There is nothing g wrong with the unit it cant drain.Call complete
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ0
Near Charlotte, NC 28269
Jeff L.
Job Details: 01/29/2024
"The spark module was not ordered jenn placed order for it and rescheduling customer for 22-24 am; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Foxborough, MA 02035
Aimee Z.
Job Details: 01/29/2024
Installed lower harness calibrated and ran diagnostics to test the drainComplete
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Wrentham, MA 02093
Aimee Z.
Job Details: 01/29/2024
Found the motor wheel broken and Needs new beltCust buying new set
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near West Hartford, CT 06107
Amanda R.
Job Details: 01/29/2024
Confusion on whether she is in warranty customer needs to find receipt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 01/29/2024
"Removed and replaced main control. Reassembled, ran DLMS calibration and automatic test cycle. All completed correctly. Washer operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Fort Mill, SC 29715
Mitch H.
Job Details: 01/29/2024
Checked and found ice maker operating properly. Ice bin is broken on the bottom. Ordering bin assembly. Checked part availability and scheduled return for 2/2 PM; ordrng 1 WPW10558424 (Ice bin assembly)
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fort Mill, SC 29715
Mitch H.
Job Details: 01/29/2024
Inspected and tested washer. No issues found with washer. No rough spots or burrs on tub or baffles. Door boot and door assembly good with no issues. Tub is not damaged or out of round. Washer operating as designed. Washer is in use in a spa and massage business. Advised customer that washer is not designed to be used in a commercial setting.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Charlton, MA 01507
Chris B.
Job Details: 01/29/2024
"Complaint that the unit is not cycling through correctly. Found error codes F7E1, F2E1 and F3E3. Found bad screen and control board not reading OWI. Cycled unit three times but error code keeps coming up. No broken wires detected and connections are ok. No burnt sensor. Will order parts for a return visit. ; ordrng 1 WPW10463906 (Screen) and 1 W11084121 (OWI Sensor) and 1 W11305297 (Control Board)"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlton, MA 01507
Chris B.
Job Details: 01/29/2024
Replaced parts and ran both calibration and diagnostic cycles. Unit ran through properly. Ran a drain and spin with no more issues.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near East Hartford, CT 06118
Amanda R.
Job Details: 01/29/2024
Replaced motor and control calibrated unit ran automatic test
We serviced a
WHIRLPOOL OVEN
Model KGRS505XSS05
Near East Hartford, CT 06108
Amanda R.
Job Details: 01/29/2024
The very right valve sticks sometimes and wont turn on and the very left one turns on with out pushing down to turn needs new manifold ; rqstng P&A on 1 WPW10204705 (Manifold)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Manchester, CT 06040
Amanda R.
Job Details: 01/29/2024
F8e1 F5e2 Low flow error had hot water turned off explained in winter months even when not calling for hot water unit will call for it tor temper water so detergent works ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11688995 VALVE (COLD)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Warren, MA 01083
Chris B.
Job Details: 01/29/2024
Replaced part and unit running normal. Ran three diagnostic cycles and a calibration cycle.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS4
Near Charlotte, NC 28269
Jeff L.
Job Details: 01/29/2024
Found cord loose in wall outlet. Put all the way in to receptacle unit ran and checked okCall complete
We serviced a
WHIRLPOOL DRYER GAS
Model WGD4800XQ4
Near Wrentham, MA 02093
Aimee Z.
Job Details: 01/29/2024
"Timer not advancing, and no glow Found the therm fuse open and needs timer Cust buying new"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Fort Mill, SC 29715
Mitch H.
Job Details: 01/29/2024
"Pulled oven from wall, disassembled, replaced magnetron, inverter, and microwave control. Reassembled, tested, operating properly. Reinstalled in wall, tested again, all operating properly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE507ESS22
Near Fort Mill, SC 29708
Mitch H.
Job Details: 01/29/2024
"Tested and found no power out of transformer to bulb. Replaced transformer and bulb. Turned breaker back on, light now operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ET1
Near Hebron, CT 06231
Jeremy B.
Job Details: 01/29/2024
Customers complaint is the oven will randomly display F1E3 and beep. This error code isnt in tech sheet. Called tech support the recommendation is to replace the control of it continues to happen. 7738351651
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM06
Near East Hampton, CT 06424
Jeremy B.
Job Details: 01/29/2024
Installed new axle and wheel all check ok
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 01/29/2024
Returned to install parts ordered. Installed sump and control. Ran unit and unit now going into wash cycle. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Mount Holly, NC 28120
Ryan S.
Job Details: 01/29/2024
Returned to install bezel. Installed bezel. Ran diagnostics all funtions working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Rock Hill, SC 29732
Mitch H.
Job Details: 01/29/2024
"Ran diagnostics, found F7E9 error. Checked stator, rotor and slider, all checked good. Found basket hard to turn. Removed basket, found sock stuck underneath causing it to bind. Removed sock and reassembled. Ran calibration and test cycle. All operating properly."
We serviced a
JENN-AIR RANGE GAS
Model JGR8875QDS
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/29/2024
Use complaint was smelled gas when using bake 450 Started took cover off to expose igniter Tested 350 and let re light after coming to temp 2 timesTested 400 same Tested 450 Each time light an re light No gas smell
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ1
Near Denver, NC 28037
Ryan S.
Job Details: 01/29/2024
"Customer complained unit sounded like a lawn mower , said it stopped but shes worried it will start again. Found exhaust fan making noise. Ordering new exhaust fan. Got customer to sign damage waiver. Scheduled return call for 2-2-24 am. ; ordrng 1 W11441128 (Fan)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Denver, NC 28037
Ryan S.
Job Details: 01/29/2024
"Returned to install new timer and knob, installed parts and reassembled, verified proper operation."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Denver, NC 28037
Ryan S.
Job Details: 01/29/2024
"Customer complained of issue with door locks. And was wound wrong about add garment staying on. Found door lock issue, replaced door lock. Informed customer add garment is just an indicator saying that you are able to pause unit, add a garment and restart unit when this indicator is on. Verified proper operation of unit. ; dspstn on spec-tagged invntry: 1 W11565030 LATCH"
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS02
Near Iron Station, NC 28080
Ryan S.
Job Details: 01/29/2024
Installed new Ui per tech line recommendation. Installed Ui and ran bake preheat. Verified proper operation. Informed hook up Wi-Fi.
We serviced a
MAYTAG LAUNDRY CENTER
Model MED5630HW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 01/29/2024
"Customer complained door wont shut completely, sees to be off center. Upon arrival found hinge warped caused door to not close properly. Replaced door/ hinge assembly from pre id ts. Verified proper fit. Verified proper operation."
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS03
Near Wilbraham, MA 01095
Roger R.
Job Details: 01/29/2024
Found unit had error codes for lower over thermal runaway F6E1 and error code F2E1 stuck key also observed ipupper over broil element on when oven is off. Will need new UI PANEL and main board. Installed new UI will order new main control and return to install ; ordrng 1 W11179310 (CNTRL-ELEC)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Unionville, NC 28110
Jonathan J.
Job Details: 01/29/2024
"Complaint door will not close properly have to slide the door to Get it to close. I found dishwasher was not properly installed, causing it to hit the cabinetry on the left side, preventing door from closing properly. I. Installed dishwasher. I ran a diagnostic cycle I tested operations. Everything is now working properly with no further issues found. I installed new bushings on the springs as old one on right side was starting to split.; dspstn on spec-tagged invntry: 2 WP8268990 BUSHING"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Matthews, NC 28104
Jonathan J.
Job Details: 01/29/2024
"Complaint washing machine making abnormal noise will not spin will not wash properly not ringing clothing out. I found error code F0e5 I found tub is completely walled out. Hub was missing catch clevis clip gear case leaking gear oil all over the place and rust deposits all over floor will need tub, hub gear, case and all associated parts to fix customer. Unable to use washing machine until unit is fixed. No additional issues found.; rqstng P&A on 1 W10752719 (Tub) and 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Clutch) and 1 W11283592 (Motor) and 1 W10913953 (Actuator)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Mooresville, NC 28117
Robert A.
Job Details: 01/29/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Mooresville, NC 28117
Robert A.
Job Details: 01/29/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Matthews, NC 28104
Jonathan J.
Job Details: 01/29/2024
"Complaint dryer will not turn on will not do anything switch will not turn I found start switch broken. I found open thermal cutouts. I replaced start switch door switch and thermal. Cutouts dryer is now working fine and heating fine as well. No abnormal noises or issues found at this time. ; dspstn on spec-tagged invntry: 1 WPW10569603 DOOR SWITCH , used 1 279816 (THERMAL KIT), and 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
JENN-AIR RANGE
Model JGRP436WP02
Near Mooresville, NC 28117
Robert A.
Job Details: 01/29/2024
"I installed the ordered parts and tested the unit for the cx. The unit is working as designed. The CF electrode clip does not fit, it is still loose. The electrode is wrong and needs to be replaced. The bake function is not working but the broil works fine. Im ordering the broil igniter and burner tube to resolve the issue.; ordrng 1 W10830797 (Electrode) and 1 W10830796 (Electrode) and 1 W10854967 (Electrode) and 1 W11684564 (Electrode clip) and 1 8286863 (Electrode clip) and 1 W11448312 (Bake ignitor) and 1 W11661180 (Bake burner tube)"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Ludlow, MA 01056
Roger R.
Job Details: 01/29/2024
"Installed new transmission with associated parts due to unit leaking oil and clicking during agitation. ; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE , used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Matthews, NC 28104
Jonathan J.
Job Details: 01/29/2024
Complaint front right dual burner will not turn on at all. Found open element and I found infinite switch experience a thermal event with switch itself causing damage to Mullick connector. I replaced infinite switch and element. I spliced in new connector at MX. No additional issues found everything is working fine.; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Mooresville, NC 28117
Robert A.
Job Details: 01/29/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5000DW2
Near Mooresville, NC 28115
Robert A.
Job Details: 01/29/2024
Cx complaint that the unit is often imbalance with larger loads. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed but the suspension is more loose than normal. The unit needs new suspension rods to resolve the issue. I replaced the rods with a TS part and tested the unit for the cx. The unit is working as designed. I collected the payment in full by check.; used 1 W11130362 (SUSPENSION) from stock
We serviced a
JENN-AIR WALL OVEN
Model JJW3830LL00
Near Davidson, NC 28036
Robert A.
Job Details: 01/29/2024
Cx complaint that the unit is frequently showing a power loss error code. I inspected the unit to confirm the complaint. I found an error code: f6e0. The functions work fine. The unit needs a new panel and control boards to resolve the issue. Im ordering the parts for the return visit. Return visit needs a 2 ct to pull out the wall oven.; ordrng 1 W11598124 (UI panel) and 1 W11448961 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Matthews, NC 28105
Jonathan J.
Job Details: 01/29/2024
Complaint licking water from underneath the washing machine. I found washing machine is not the cause of the leak I found the leak is due to a backing up drain pipe house issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 01/29/2024
I replaced door gaskets. I tested operations I heated and reformed new gaskets to door. No additional issues reported or found at this time with refrigerator.; dspstn on spec-tagged invntry: 2 W10830162 DOOR GASKET GRY
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Marshville, NC 28103
Jonathan J.
Job Details: 01/29/2024
Complaint washing machine will not progress past wash cycle. I found hoses are clogged with sediment and corroded and leaking. I found unit is connected via a garden hose to washing machine and is on well water F7e5 f8e1 sedimentary issues are not comfortable cannot replace valve if mud is present in water inlet valve. Water inlet hoses have a filter screen installed on them that is also clogged.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chicopee, MA 01020
Roger R.
Job Details: 01/29/2024
Found unit fills then drains. Unit will need new control. Will order and return ; ordrng 1 W11603810 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Chicopee, MA 01022
Roger R.
Job Details: 01/29/2024
Replaced transmission due to unusual noises during agitation. Ran DLMS calibration after repair. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11449840 GEARCASE
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Plainville, CT 06062
Chuck M.
Job Details: 01/29/2024
"Installed all parts. Found new stator is broken. Sent back and ordered another stator. ; ordrng 1 W10915700 (stator), dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W11449841 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Southington, CT 06489
Jimmy R.
Job Details: 01/29/2024
"Checked over fridge due to items freezing on bottom shelf and middle shelf found temps set to recommended settings checked actual temps in unit and found fridge reading 32 degrees on bottom between 30 and 33 in middle and 38 on the top, checked damper in diagnostics and it is opening an closing properly checked all thermostats and and all checked out. Checked cntrl and found orange to orange fresh food thermistor reading 28334 ohms with is way to cold below 0 degrees. Will order new thermistor and new control to fix temp issue also found lower part of fridge gasket ripped will order new gasket. Parts tentative p/a; ordrng 1 W11399844 (Cntrl) and 1 W10316760 (Temp sensor) and 1 W10830055 (Gasket), states that autho needed"
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HBS01
Near Southington, CT 06489
Jimmy R.
Job Details: 01/29/2024
"Tested ice maker and found unit would not come on and no display showing up, checked voltage to unit and 120v is present noticed unit making a buzzing noise but not powering up. Removed top cover and checked controls found no power being sent to display board replaced main cntrl and unit is still not sending power to display, checked voltage coming into transformer and power is coming in 120v but not coming out. Will order new transformer and display board advised parts where a special order and once in we would call for return visit ; ordrng 1 W11325205 (Console) and 1 WPW10485951 (Transformer)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Manchester, CT 06042
Amanda R.
Job Details: 01/29/2024
Complaint that not filling with enough water showed customer bulky items fills with the most water started clean cycle
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB4
Near Longmeadow, MA 01106
Roger R.
Job Details: 01/29/2024
Found unit working properly at this time. No issues.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Mendon, MA 01756
Aimee Z.
Job Details: 01/29/2024
"F7e1F7e3Found just buzzing in the agitation and spinFound the cap split, replaced and tested ran diagnostics and a spinComplete"
We serviced a
MAYTAG RANGE
Model MER8800FZ2
Near Wolcott, CT 06716
Jimmy R.
Job Details: 01/29/2024
"Checked over stove top and found customer having issues with burners and also the marks around the burners coming off, found marks on the cooktop are from staining showed customer how to clean cooktop to get off marks gave customer Ed on how burners operate and cycle on and off checked over all other operations and unit is working to factory specs"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Newington, CT 06111
Jeremy B.
Job Details: 01/29/2024
Installed new hinges and tested door now closing properly. ; dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Newington, CT 06111
Jeremy B.
Job Details: 01/29/2024
Dryer not heating. Tested supply power and found 120vac at l1-n and 120vac at l2-n but 0vac at l1-l2. Customer must resolve power problem.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Bethlehem, CT 06751
Jimmy R.
Job Details: 01/29/2024
"Checked over unit and found door gasket on right fridge side torn down the whole side causing magnet to fall out and not seal. Replaced faulty gasket and heated to seal against cabinet, checked over all other operations and unit is now working to specs"
We serviced a
WHIRLPOOL WASHER
Model MVWX600BW0
Near Canton, CT 06019
Chuck M.
Job Details: 01/29/2024
"Customer complaint is that washer was making a grinding noise. Ran diagnostics and found error code. F0e5 off balance loads. Inspected underneath and found drive pulley nut loose and drive pulley and cam assembly stripped. Replaced cam assembly and tested. No noise found. Washer checked ok. ; used 1 W10721967 (CAM KIT), and 1 WPW10006384 (BELT) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Canton, CT 06019
Chuck M.
Job Details: 01/29/2024
Customer complaint is that refrigerator stopped cooling. Inspected and found no frost pattern. OLMed compressor and it checked ok. Checked amp draw and got .5 amps. Fans are running. No cooling. Ordered compressor and couplers. ; ordrng 1 W11580057 (Compressor) and 2 W11506619 (Coupler)s and 1 W11578570 (Coupler) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Huntersville, NC 28078
Robert A.
Job Details: 01/29/2024
Cx complaint that the unit is leaking water from the detergent dispenser area. I inspected the unit to confirm the complaint. I found no area codes and checked the detergent dispenser area. I found water residue going down the left side of the unit. I ran manual water fill test and seen some water running down to the drawer. The unit needs a new detergent dispenser and housing to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11524103 (Detergent drawer)
We serviced a
WHIRLPOOL KITCHEN
Model WDT730HAMZ0
Near Westfield, MA 01085
Mike K.
Job Details: 01/29/2024
"Replaced sump assy and verified wash operation, ran through diagnostics and verified heating operation, no leaks found"
We serviced a
GE RANGE
Model J2B900WEF1WW
Near Westfield, MA 01085
Mike K.
Job Details: 01/29/2024
"Replaced heater element and ran bake cycle, heating fine. Preheated to 350 fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Rock Hill, SC 29732
Mitch H.
Job Details: 01/29/2024
"Arrived and found refrigerator operating and cooling properly. Customer says there have been no problems since control was replaced. Ran diagnostics, all components check good and operating properly. Set temps match actual temperature. Did not install cover assembly. Left part with customer."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hartford, CT 06112
Chuck M.
Job Details: 01/29/2024
Customer complaint is that GFCI trips when using oven. Found light bulb is faulty. Removed bulb and tested. Oven checked ok. Customer will replace bulb.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near West Hartford, CT 06117
Chuck M.
Job Details: 01/29/2024
Replaced gasket and corrected with blow dryer. Gasket is sealing properly.
We serviced a
FRIGIDAIRE MICROWAVE
Model A12569601
Near Southampton, MA 01073
Mike K.
Job Details: 01/29/2024
Replaced fuse and unit turning on properly. Heated cup of water and worked properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Holyoke, MA 01040
Mike K.
Job Details: 01/29/2024
"Intermittently water dispenser not operating. Say will stop working for 6 hours or so then works again, can hear valve humming even when not working.Working on arrival.Ordering water valve. Possible freezing water line in fr door, but cannot verify when operating now.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W11546685 (Water valve)"
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near West Springfield, MA 01089
Mike K.
Job Details: 01/29/2024
"Correct address is 33 Haywood.Unit is under 1yr wp warranty per service bench. Also has yr extended from rent a center that does not apply yet.Complaint of unit not heating. Tested and not feeling heat, checked wiring and everything checks good, getting 120vac to heater , 12 ohms drain n element. Unit is heating, just a 120vac unit in a cold basement. 47 room temp, unit warming up to 75+ and is working properly"