"Found thermal fuse was faulting out. Ohm reading on thermal fuse was very low, replaced and retested. Unit operating as designed; used 1 WP3392519 (THERMAL FUSE) from stock"

Complaint unit is not spinning clothes out all the. Found on arrival that pressure switch is failing due to detergent. Ordering pressure switch and control for repair. Customer is performing cleaning cycles to prevent any further issues. Please let customer know when we can return. Ordering control and pressure switch for repair.; ordrng 1 W11316246 (Pressure switch) and 1 W11550649 (Control)

Complaint unit is making noise. On arrival I put unit in test 5 and found that compressor was the noise customer is bothered with. No issues with compressor. No repairs needed.

Complaint units left leg is stripped from installation. Gasket in right side is ripped from improperly using door. These are not manufactured defects. Customer did not pay service fee.

On arrival I installed ui and tested all functions. Unit tested as designed. No other issues found.

Found ice maker not advancing into harvest and valve noise when the new ice maker filled and needs deli drawer and front order parts ; ordrng 1 W11696630 (Deli drawer) and 1 WPW10396909 (Drawer front)

Complaint unit is not going through cycles. Found on arrival that unit is stuck in drain. Ordering control for repair. Please let customer know when we can return.; ordrng 1 W11621180 (Control)

Complaint units back left burner is not working. On arrival I found that burner was broken. Replaced switch and burner. After installation I tested unit and it tested as designed.No other issues found.

Checked unit found slider had come apart replaced slider tested operation normal spinning normal and washing normal ran diagnostics normal ran quick cycle normal

Checked unit found smells are normal but did find clip on door seal is broken ordering door seal ; ordrng 1 W11542153 (Gasket)

Checked unit unit keeps draining checked pressure hose ok ordering control also had code for actuator ordering actuator; ordrng 1 W11481722 (Actuator) and 1 W11603810 (Control)

Checked unit not washing getting water found no voltage going to motor and and motor is open winding ordering motor and control; rqstng P&A on 1 W11416362 (Motor) and 1 W11410066 (Control)

Complaint intermittent ice making Installed parts tested all ok job complete

Complaint the the light and fan are not working properly. Customer mentioned that it started that the light would stay on and wouldnt turn of then it stopped working for the fan and light which is on the same left touch panel. Found bad control and touch panel. Will order parts for a return visit.; ordrng 1 W11129648 (Control Board) and 1 W11206166 (Control Touch Left Stainless)

"Checked unit found not getting power to burner ordering switch and burner putting into p/a; rqstng P&A on 1 Dg44-01006c (Burner switch) and 1 Dg47-0063a (Burner), states that autho needed"

"Complaint of not cleaning, ran diagnostic cycle. Filled and wash motor is running. Spray arms not moving, clogged. Cleared best I could but mid arm still not spinning, bottom spinning.but still some clogging. Water spraying from open holes seems correct. Found filter was not screwed in tight. Would suggest replacing spray arms and if any issues after replace sump assy if motor is weak.Cs will replace spray arms on their own."

Could not get model or serial pic door would not unlock tried to unplug and go into diagnostics still would not unlock ordering also latch and pressure switch with model we have cust will call back when unit is accessable ; ordrng 1 W11565030 (Latch) and 1 W11316246 (Pressure switch)

"Display off on arrival, no response. Found open fuse. Replaced and unit came on. Preheated to 350 on bake cycle. No errors in history ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML"

Helped JM on washer

"Fans running, compressor is not., not warm, not trying no to start. 9v at compressor connection. Single blinking on inverter indicating start failure. Quoting for inverter board, labor DA41-00614B board is nla. Unit is unrepairable. Unit was left out at customers request."

"Unit is under 1yr wp warranty per service bench. Door not closing. Found door strike recepticle missing. secondary also missing. Found prices inside door and was able to make work, dont think they are the original, but was able to make functional."

"Arrived and getting to work found unit would not come out, the installation is keeping the unit anchored in somehow. Customer tried modifying the cabinetry and figuring out the secret to the custom installation but unit would not come out. Informed customer unit needs to be accessible for repair to take place and to call when unit is ready. ; O-emld tckt"

"Arrived and found the hoses reversed, swapped to their proper positions and tested fine."

"Customer complained unit not waging but running, found f4e3 error. Find bad motor, quoted repair. Customer denied repair ,collected trip fee via check"

"Unit is under 1yr wp warranty per service bench. Not draining, found kink in voltage line to pump, bend and pump runs, broken wire.Wolves harness and ran a normal cycle, went through wash and the not agitate fine, cancelled and drained fine. Ran drain and spin and spinning out properly ; used 1 W11643701 (HARNESS LOWER) from stock"

"Complaint that that few of the burners are not cycling properly. Found burners LF, RF and LR not heating in the low settings even having the security center tab pressed. Right rear did turn on with the low settings. Will order parts for a return visit.; ordrng 2 WP3148952 (Infinite switch 6)s and 1 WP3149400 (Infinite Switch 8)"

Complaint that the dryer is not tumbling. Found broken belt. Quoted for parts and labor. Replaced part and unit working normal. Good heating present. 1yr warranty on parts and labor.; used 1 341241 (BELT) from stock

"Arrived and found complaint is physical defects immediately after delivery, customer hasnt even fully unboxed unit. Took photos and attached to ticket, contacted tech support and got the SR number listed below. Advised customer contact customer service to move forward. SR #7740618773"

"7740621589 file number when opening the system, theres a suite/burning odor. Smells like sugar. I replaced a compressor purged unit under vacuum powered on compressor to charge from low side amp draw .5.6 filled refrigerator with 12 g refrigerant amp draw went to 4.8 to 5 A of current pressure went to about 200 psi in the high side as well. Replaced filter dryer twice before splitting the line set, I can fill unit with 250 psi of nitrogen with suction line disconnected from compressor and air will blow through perfectly fine from filter dryer through suction tube attaching to compressor no issues as soon as refrigerant is added to the system. Unit act as it is restricted has floating restriction in line set. After cutting original filter dryer open beads are discolored and oily. Every time system is evacuated. White Smoke comes out of new filter dryer. file number 7740621589 manufacture, submitting unit for review so that they will reach out to the customer within 3 to 5 business days directly. Also stated there is a possibility that we may end up replacing evaporator before it can be condemned. was told not to order parts yet.; used 1 W11506635 (COUPLER 6 NF MS SV PROCESS T), and 1 R600A (R600A 14.8 OZ) from stock"

"Complaint that the refrigerator is leaking water from the top hinge. Found kinked and cracked water line in the top at the hinge. Will order parts for a return visit.; rqstng P&A on 1 218976448 (Dispenser Water Line) and 1 5304527100 (Guide Tube) and 2 241806601 (Fitting)s, states that autho needed"

"Arrived and getting to work found unit would not come out, the installation is keeping the unit anchored in somehow. Customer tried modifying the cabinetry and figuring out the secret to the custom installation but unit would not come out. Informed customer unit needs to be accessible for repair to take place and to call when unit is ready. ; O-emld tckt"

Installed all new parts and ran machine threw a wash cycle all operations are now working to specs ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

"Unit is under 1yr wp warranty per service bench. Cs complaint of unit stopping mid cycle.. can hit start again and continues regular operation . Gets an intermittent error that goes by too fast to read, but believes it is humidity error. And unit had some arcing in left rear, blue light/sizzle sound. Unit would not go into diagnostics for me. Found one possible small scrape by rack holders.Called techline, unplugged/plugged while waiting and once powered out n unit went into diagnostics, no errors. Sent photo of possible small scrape. No concern there except to clean unit and rack, build up can cause arc. For other issues, replace control.Sr#7740621165Office to contact cs to schedule return ; ordrng 1 W11342846 (Control)"

"Replaced sump assy. Cs also requested that front of unit be raised if possible. Found no legs on front of unit, likely due to tight fit, but did manage to move back legs to front feet n re-install. Unit has no insulation around unit. This does tip unit back which is recommended. Ran unit and fill and wash pump operating properly. Cancelled and drain fine, no leaking found. Ran diagnostic cycle and completed fine."

"Unit wont run a cycle. Tested on quick cycle and verified cs complaint, sounds like motor trying to run but cannot. Spun basket by hand and was seized, came free and loud bearing, but does go through cycle now. Unit needs a new transmission.Office to contact cs to schedule return.; ordrng 1 W11449840 (Transmission) and 1 W11510461 (Washplate) and 1 W10752187 (Washplate screw) and 1 2xtime (2x time)"

Led new water filter head and housing ran water and unit is now filling and working properly. Advised customer on water pressure it is strong I turned it down some but I advised To replace copper line with stainless due to pressure.

Checked unit found latch intermitently locks then doesnt also found some leds on control not functioning ordering latch and control cust will have to have unit access able gas dryer has to be pulled out before repair is done cust knows if she cant have accessable by January 2 will need to reschedule ; ordrng 1 W11116592 (Control) and 1 W11307244 (Latch)

"Cx stated unit not freezing or cooling, referred to service matter step by step troubleshooting guide, discovered ice box fan not functioning properly and surging and shorting out causing entire unit to shut down, ordering new control boards and icebox fan. ; rqstng P&A on 1 W10846539 (Ice box evaporator fan) and 1 W10830278 (Power control board) and 1 W10843055 (Main control board)"

Ck unit upon arrival and install main control board and ran calibration and unit now operating to manufacturers specs

Replaced plug and wired harness and terminal block tested all functions after repair unit is heating properly ; dspstn on spec-tagged invntry: 1 PT220 RANGE CORD 4' 3 WIRE

Ck unit upon arrival and install fan motor and motor start to run inform customer 24hr for proper cooling

"Ck unit upon arrival n arrival and remove old tube and install new tube and pressurize system with nitrogen and pressure hold. Vacuum system and charge system and inform customer 24hr for proper cooling ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504433 COUPLER 6/4 , 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , and 1 W11506619 COUPLER 8 NK MS 00"

Showed customer excess debris from well water. Advised customer of valve that needs replace. Customer stated that he will do the repairs. Collected service call.

Complaint that the dishwasher at times wont run well at times. Found water level canister issues. Quoted parts and labor. Customer will try running a clean cycle first before working on the unit. Collected trip fee.

Replaced interlock and ran a three cycles and unit heating up normal. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251

Complaint that the IM is not working properly. Found model and serial numbers are not updated with the insurance on this ticket so customer will have them sent us out with the correct information on the refrigerator. Model and serial number are not same as ticket.

Complaint that the unit has an error codes. FAE4. Verified diverter and no issues present. Ran diagnostic cycle and no error codes present. All working normal. No leaks detected on the bottom. Mentioned to the customer to run a few loads and document any issues.

Installed new control and latch checked oven and unit is now shutting light off heating up and working to specs

"Tested washer and found unit running the drain pump wile in standby and it would not shut off, checked for errors and found F3e1 pressure sensor fault checked sensor and pressure tube finding tube ok and clear blew into control and pump shut off control is faulty will order and replace ; ordrng 1 W11657965 (Cntrl)"

"Tested unit due to customer coming done after a completed cycle and unit would be stuck on a sense and done cycle not allowing any selection unless unit is unplugged and reset. Ran diagnostics and found error found lid not open between cycles F5e4, ran unit threw a self test and machine went threw normally completed and shut off. Ran a drain and spin letting unit go threw whole cycle and no issue unit completed and let me start a new cycle. Will order new main control and touch panel due to control is locking out until reset advised we would call when parts are in ; ordrng 1 W11513246 (Control) and 1 W11481116 (Cntrl display)"

Complaint unit is not going through cycles. Found on arrival that latch is not operating correctly. Will work 1 of 5 times. Ordering control and latch for repair. Please let customer know when we can return.; ordrng 1 W10745339 (Control) and 1 W10404050 (Latch)

Complaint unit is making a noise. Found on arrival that lint trap was rubbing on drum. Slightly bent lint trap out of way so unit could run properly. Tested unit several times with customer and unit tested as designed. No other issues found.

"Ck unit upon arrival and ran cycle with clothes and found unit would cut time and cycle off early. Found vent extremely long shake vent and you can hear the sound of debris movie when shake. Ran cycle nice more and unit stayed longer running and heating, also inform customer to be mindful when dryer mix garment that contains different fabric and thickness will dry faster than others and if continues to com in contact with sensor will stop dry cycle early. Found no mechanical issue at this time"

"Replaced all previously ordered parts, tested operations no further issues found at this time."

Cx stated bulb randomly blew out and broke the glass shield. Quoted cx for repair

"Found F9E1 code on washing machine, found break in wiring harness to drain pump. Replaced lower wiring harness and retested in automatic test cycle. Unit operating as designed. ; used 1 W11643701 (Lower wiring harness) from stock"

Replaced failed heater on unit. After repair unit is heating properly

"Main board is missing P 13 pin connection communications for Wi-Fi connector and power board Orion board has the wrong mocks connectors on it need the blade mux connectors not the square. Advise customer that main board is no longer available. Told him of the risks involved. Customer stated he is aware of the risks. Unit is still cooling as of right now, but LED lights have still not came back on all lights are out completely.; ordrng 1 W11336586 (Orion board), dspstn on spec-tagged invntry: 1 W11333076 CNTRL-ELEC"

Complaint unit is barely making ice and it is melting. Found that compressor is working but water is not traveling across evaporator enough to make proper ice. Ordering bin thermistor and drain pump for repair. Please let customer know when we can return.; ordrng 1 WPW10511923 (Bin therm) and 1 W11542868 (Drain pump)

"Customers complained unit locked and wont cut on. Confirmed complaint. Found 120 at control board. Needs new control board avd UI, and also strike broken. Informed customer office will call when parts come in. ; ordrng 1 W11419171 (Control board) and 1 W11478526 (Ui) and 1 W11457841 (Strike)"

"Customer complained unit cutting off, found outlet is issue, when moving pigtail unit loses power. Informed customer to call electrician to replace outlet. Unit working when unit has proper voltage."

Replaced ui and control. Unit tests fine. Core for 33987889 not obtained because Part does not actually have a core.

Need interlocks ordered brok the one and the switches on my truck. Are not the same. ; ordrng 2 W11551761 (Interlock assembly)s and 2 W11551558 (Interlock)s

Float switch pan was clear Custer stated they left of a few days then it worked but. She has been using it since no issues. At this time I can only assume it over suds

Unit working properly on arrival full heat no issues at all.customer stated there was also a smell of mold but also not detected

"Broken bake element. When element broke, it touched the bottom panel and started a fire inside cavity of oven. Contacted safety. Whirlpool stated they will pay for the parts. Cx will have to pay for labor. Quoted cx, W1d21i0wp1"

Unit sparking continuously when power is turned on to unit and switch assembly is shorting out and sparking on gas manifold. Recommend replacing spark module and switch assembly to repair issues. Please keep with JW and Eric ; ordrng 1 74009098 (Spark module) and 1 12002792 (Switch assembly)

"Installed new parts tested unit. Unit still not heating. Ordering new control board, ; ordrng 1 W11441687 (Control board), dspstn on spec-tagged invntry: 1 279787 MOTOR and 1 WP697772 BLOWER WHEEL"

"Returned to install new Ui panel, installed part and ran microwave and oven bake. Verified proper operation."

Replaced ice maker unit checks fine.; used 1 W11700250 (ICEMAKER) from stock

Unit has main control fault. Took off panel found evidence of infestation on control. Collected service call.

Left panel with customer unit needs ui.; ordrng 1 W11460908 (Ui.)

Showed customer excess debris from well water. Advised customer of valve that needs replace. Customer stated that he will do the repairs. Collected service call.

Unit has F8E1 error. Tested both valves. Water flow is a little slower than normal. Customer also states that the unit will drain on occasion and will drain continuously until stopped. Check pressure hose and checked for debris between water valves and water lines. No issues. Ordering control and valve. No answer for eta. Call customer for rescheduling.; ordrng 1 W11614514 (Control) and 1 W11614515 (Valve)

Complaint unit is not moving forward in cycle sometimes. On arrival I found that customer is pausing unit without knowing. Showed customer how to properly start cycle on unit it and it tested as designed. No repairs needed.

Customer complain unit wouldnt go into spin cycle. Upon arrival found basket was trapped under back panel released tub so that it could be move freely again. Check slider suspension seems good slider good ran unit through high-speed spin unit now spinning. Inform customer tub must have got off balance and trapped itself under back panel verified proper operation collected Trip fee.

"Customer complain unit getting all balanced during wash cycles. Had another company come out ended up putting new hub on it. Metal hub. Expected and found new metal hub, but inner basket is still wobbling off-center ordering new inner basket, also ordering belt due to noise during spin. Inform customer to give Office a call when part arrives at their house after checking part for damage.; ordrng 1 W10752719 (Inner basket) and 1 W11239857 (Belt)"

"Customer complained unit not filing with enough water, unit only filling less than half on deep fill. Ran Normal Eco and deep fill. Unit filled with 1/4 tub full of water, ran Mixed load and deep fill. Unit filled with full tub, customer said she never uses normal eco but its acting like auto sensing eco on all settings. Pressure hose is intact and properly connected on both sides. No suds pr debris in tub to cover pressure port. Ordering control board and water level switch. Informed customer office will call when parts come in. ; ordrng 1 W11657965 (Control board) and 1 WPW10285512 (Switch)"

"Customer more complaining, similar burner flame is extinguishing during use intermittently, cleaned out orifice ran Sammer for a while. Simmer claim not as strong as needed ordering center valve. Informed customer office will call when part comes in. ; ordrng 1 W11246817 (Valve (center))"

"Came to install parts ordered by previous tech, found wash plate was stuck on, will order one and will have to cut off this one. Also found inner basket is loose, ordering new hub along with wash plate. Installed suspension, belt and cam. Keeping gearcase for return call. Informed customer office will call when parts come in. ; ordrng 1 W10528947 (Hub) and 1 W10752283 (Wash plate), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT , used 1 W11307244 (DOOR LOCK) from stock"

Complaint Falls will not open all the way. Cannot put any issues on rack. I found rack had fallen out of track in the back I replace tracks left originals with customer. No further issues found.

Complaint washing machine leaks starts leaking almost immediately during a cycle starting. I found drain pump has a piece of wire that went through Door gasket is also leaking. Customer declined repair today is going to look at replacement options as it is not cost-effective for them to repair. Found error codes in fault history F3e1 f8e3 f5e2 f5e4 may also need a door latch and water level sensor to fully repair

"Water leaking from heater mount, unit needs new tub. Documented with Techline. Used sealant SR#7740614969. Provided customer with SR#. Advised customer to call after checking part when it arrives.; ordrng 1 W11409866 (Tub)"

Unit needs new filter housing. Housing broken and leaking water. Customer shut off water to unit.

On arrival I installed gaskets on freezer door and tested unit. Door closed and sealed properly. No other issues found.; dspstn on spec-tagged invntry: 2 W11159728 GASKET

On arrival I replaced valve and tested unit. Unit preheated properly. No other issues found.

No errors unit heating and running. On timed and sensor dry I dont see any issues at all with unit

Installed all part unit is now working properly

"F7E4 error code found. Found band on slider disconnected, recommend replacing slider assembly ; ordrng 1 W10734521 (Slider)"

Checked unit found timer will not turn broke knob aswell being covered under s code for parts cust paid for labor will call when parts in ; ordrng 1 W11708423 (Knob) and 1 W11685947 (Timer)

"Checked unit found terminal block burnt burnt line cord aswell replaced terminal block and line cord tested operation normal ran heat normal ; used 1 279320 (TERMINAL BLOCK), and 1 PT500L (CORD-POWER 6' 3 WIRE) from stock"

7740616711 called to document replaced main module and display tested operation normal cust tried pots tested normal

Replaced evap fan motor and ice maker tested operation normal fan started right away and ice maker called for water normally; dspstn on spec-tagged invntry: 1 W10884390 ICE MAKER

"Ran dryer and found unit would tumble but make a lot of noise coming from front blower housing, removed front and found blower wheel not spinning and then would catch and make noise. Broke off blower and replaced with new ran unit and machine is now drying and working to specs ; used 1 WP697772 (BLOWER WHEEL) from stock"

"Installed all new parts and compressor now frosting up evaporator temps getting down and all operations working normally, advised to give unit 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11506635 COUPLER 6 NF MS SV PROCES , and 1 W11580057 COMPRESSOR R600A"

Checked unit ran diagnostics heating element started showed cust heating element working tested operation normal washing normally

On arrival I replaced hinges and tested unit. Door locked properly 10 of 10 times. No other issues found.

Complaint not cooling either zone I found no heat exchange at discharge line of compressor compressor is hot to touch and unit has ball of ice at cap tube going to evap. Unit will need compressor to repair and evaporator. Condenser has no corrosion on it found. ; ordrng 1 WPW10143759 (FILTER DRIER UV) and 1 W10233960 (Compressor) and 1 WP2188823 (Evap)

"Our place to start switch as the plastics around the start switch were broken, causing switch to fall into use interface housing. Dryer is starting just fine now and heating with no issues."

"Arrived and found terminal had not been connected to drain pump, plugged back in and tested fine."