Service History 64 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Lexington, NC 27295

Jenn F.

Job Details: 06/15/2023

Installed new control board and sump. Ran diagnostics. No leak. Also install top rack upgrade kit. ; dspstn on spec-tagged invntry: 1 W10712395 ADJUSTER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 06/15/2023

Found rust spots where outer door meets control. Runs in different spots all along seam. Ordering outer door.; ordrng 1 W11087377 (Outer door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dallas, NC 28034

Mark C.

Job Details: 06/15/2023

Customer states the units heater is not working. Ran a diagnostic and calibration cycle unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Plainville, CT 06062

Ruben C.

Job Details: 06/15/2023

Replaced harness control and latch tested operation normal ran diagnostics normal draining normal; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

We serviced a

KENMORE REFRIGERATOR

Model 596798722991

Near Plymouth, CT 06782

Ruben C.

Job Details: 06/15/2023

Checked unit found bimetal metal open replaced bimetal tested operation normal; used 1 WP10442411 (BIMETAL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Canton, CT 06019

Ruben C.

Job Details: 06/15/2023

Checked unit found freezer door has damage to door liner cuasing air to go in gave cust estimate for door unit is not under waranty was bought as is from dent store

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Plainville, CT 06062

Ruben C.

Job Details: 06/15/2023

Checked unit found freezer evap frozen found heating element was disconnected reconnected and tested normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Farmington, CT 06032

Ruben C.

Job Details: 06/15/2023

Replaced fan motor tested operation normal no more noise from fan

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Farmington, CT 06032

Ruben C.

Job Details: 06/15/2023

Checked unit found drain pump seizing intermitently replaced drain pump tested operation normal; used 1 W11497943 (Drain pump) from stock

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Iron Station, NC 28080

Mark C.

Job Details: 06/15/2023

Unit is not activating due to to the drive pulley being stuck to a melted shield. Removed shield to find the the nut on the drive shaft has come loose. Applied blue thread locker and torqued down the nut. Placed unit into drain spin unit is fully operational.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Denver, NC 28037

Mark C.

Job Details: 06/15/2023

Unit will advance 2 minutes a day due to a programming issue within the display.; ordrng 1 W11598165 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Watertown, CT 06779

Jimmy R.

Job Details: 06/15/2023

"Check unit due to customer complain ice is clumping not coming out or coming out too fast. Check dispenser operations, remove ice bin and notice ice frozen in lumps in bin. Remove good individual ice, clean bin and give customer education on dumping ice if not using ice on regular basis to prevent ice from building up."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ

Near Agawam, MA 01001

Mike K.

Job Details: 06/15/2023

"Cs says not getting water, tested and water level did seem a little low, found water valve was only open about a quarter of the way (cs said they had a leak at valve ,which is why they turned down.. no leak during testing) fully and filled fine. Wash motor running fine. Also said they had hit cancel, would turn off, then turned off and back on again, tried several times and worked correctly each time.Multiple fills found to be proper, cancel drain working properly each time as well, wash motor working and verified spray arm movement.; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Westfield, MA 01085

Mike K.

Job Details: 06/15/2023

"No response on display on arrival, verified 120vac coming to control. Replaced control and ran self test, fails at spin (agitates fine), starts to spin the immediately stops test, same in recalibration cycle, giving error f1e2, motor control fault.Cw reading 4.8, cow reading 9.2 out of spec but in spec at motor 4.5/4.6.49.5 uf on cap (tested with stock cap and same results)Motor harness check from tech sheet all checked good.Ordering control, motor and lower harness.; ordrng 1 W11283592 (Motor) and 1 W11116592 (Control) and 1 W11095106 (Harness), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW0

Near Coventry, CT 06238

Jeremy B.

Job Details: 06/15/2023

Found wash plate stripped out and shaft in gear-case worn causing washer not to agitate. Needs new wash-plate and gear-case. Quoted customer.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Mint Hill, NC 28227

Robert A.

Job Details: 06/15/2023

"Cx complaint that the unit makes a clicking noise and does not agitate. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The unit completed the cycle with no issues. I ran a normal cycle to reenact the issue. The cycle started fine, it filled and began to ash with no issues. Th cx said this happened multiple times in the past week. Im ordering a new control board to resolve his intermittent issue.; ordrng 1 W11513246 (Control board)"

We serviced a

KITCHENAID MICROWAVE

Model KMLS311SS0

Near Sturbridge, MA 01518

Chris B.

Job Details: 06/15/2023

Complaint that the unit is not powering on anymore. Found bad wall outlet powered on unit using another electrical outlet and unit powered on and heated up water and microwave working correctly. Tried the original outlet and didnt power on as in the beginning. Customer will have the outlet looked at. Found no issues with the microwave. Collected trip fee

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS05

Near Avon, CT 06001

Ruben C.

Job Details: 06/15/2023

Cust had unit pulled out for me replaced control and ignitor new ignitor started sparking tested operation normal oven heating

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/15/2023

"Found freezer door not sealing all the way, frost built up all over freezer inside of unit. Removed all ice from freezer and installed new door and gasket. Advised customer how to properly open and shut door using center of handle. Unit ran and checked ok CALL COMPLETE JL AND RS"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Charlotte, NC 28277

Ryan S.

Job Details: 06/15/2023

Customer caught refrigerator in defrost heard hissing and sizzling. Customer has waterline hooked up with out a ice maker I replaced water valve and then shut water off. Ran unit thru test mode unit ran and checked okCALL COMPLETE JL AND RS

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Charlotte, NC 28226

Ryan S.

Job Details: 06/15/2023

Found drain pump not sealed on sump assembly properly from previous tech. Reattached pump with complete seal. Unit was ran thru test mode no leaks found. Dishwasher ran and checked ok.CALL COMPLETE JL AND RS

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE05

Near Charlotte, NC 28270

Ryan S.

Job Details: 06/15/2023

Customer complained freezer not freezing properly. Upon arrival found freezer evap frozen over. It freezer fan running found defrost heater not energizing working but voltage to heater. Ordering defrost heater and evap thermistor. Informed customers office will call when parts come in. ; ordrng 1 W11311043 (Defrost hater) and 1 W11649686 (Evap thermister)

We serviced a

WHIRLPOOL ICEMAKER

Model GZ25FSRXYY0

Near Charlotte, NC 28216

Mark C.

Job Details: 06/14/2023

Installed new control and filter tank unit is fully operational.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Huntersville, NC 28078

Mark C.

Job Details: 06/14/2023

"Installed new control,harness, pressure switch, and hose unit is fully operational."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Huntersville, NC 28078

Mark C.

Job Details: 06/14/2023

"Customer states unit will skip from sense to done occasionally. Ran diagnostics no stored error messages. Inspected the pressures hose no blockages nor leaks. Ran calibration setting, unit has a high pitch squeal coming from the gearbox when spinning, indicating a failing gear case. ; ordrng 1 W11449840 (Gear case) and 1 W10902814 (Washplate) and 1 W10752187 (Bolt)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/14/2023

Customers complaint is when she puts food in drawers at bottom of fresh food section spoils fast tech took temps in both sections and found 0 and 38 and all checked ok.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near South Windsor, CT 06074

Chuck M.

Job Details: 06/14/2023

"Customer complaint is that range was not working. Inspected and found terminal block and power cord shorted. Did not have 3 prong power cord on truck stock. Scheduled customer for 6/16 PM appointment. Customer would like sooner appointment for 6/15 if possible. ; used 1 PT220 (RANGE CORD 4' 3 WIRE), and 1 WPW10245259 (TERMINAL BLOCK) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hartford, CT 06112

Chuck M.

Job Details: 06/14/2023

"Customer complaint is that washer was making noise at beginning of cycle. Inspected and found cam pulley strip and actuator not sliding all the way across. Replaced cam and actuator from T/S and tested. Washer checked ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Ellington, CT 06029

Gary V.

Job Details: 06/14/2023

"Arrived and checked connections with bubble check tests, found no leaks, found freezer temp at -2 and ff compartment at 37 degrees, compressor pumping properly and all fans running and temps set at proper settings. All functions test normal at this time."

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LS2

Near Hartford, CT 06112

Chuck M.

Job Details: 06/14/2023

Customer complaint is that front right burner is not working. Tested voltage to element and it is receiving proper voltage but not heating. Ordered element. ; ordrng 1 W11517959 (Right Front Element)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near West Hartford, CT 06107

Chuck M.

Job Details: 06/14/2023

Customer complaint is that dishwasher would not run cycle. Ran diagnostics and found error codes. F7e2 wash motor failure. F8e4 overfill switch. Ordered wash motor. ; ordrng 1 W11460946 (Wash Motor)

We serviced a

JENN-AIR REFRIGERATOR

Model JS42SSDUDE1

Near Clover, SC 29710

Mitch H.

Job Details: 06/14/2023

Replaced all LED modules. All lights now operating properly in both freezer and refrigerator sections.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Smyrna, SC 29743

Mitch H.

Job Details: 06/14/2023

Installed freezer door gasket and insured proper seal. Refrigerator door gasket received was incorrect. Received part #W10830274 not W10838574. Reordering refrigerator door gasket.; ordrng 1 W10838574 (Gasket)

We serviced a

SAMSUNG DRYER

Model DV42H5200EW

Near Agawam, MA 01001

Mike K.

Job Details: 06/14/2023

"With a load the drum wont turn. Turns when empty, says it was hard to turn by hand at one point. Turned unit on empty and ran fine, took apart and all roller and idler turn fine, belt had some marks on it, looking like has slipped.Replaced belt. No charge for belt, just labor; used 1 LB1655 () from stock"

We serviced a

GE DRYER

Model GTD42EASJ2WW

Near Westfield, MA 01085

Mike K.

Job Details: 06/14/2023

"Unit is not starting, found dial is stripped so was staying in off position, rotated and unit started properly.Quoted for knob, denied, plans to replace themselves. Collected for service call only"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Holyoke, MA 01040

Mike K.

Job Details: 06/14/2023

"Unit locked with clothes inside door locked light blinking, unit wouldnt turn on for me. Unplugged and plugged in and no lights and not responsive, manually unlocked door and removed clothes, unit now had drain pump come on and gave f3e1 error, removed water level sensor an blew through line to clear, reassembled, unit comes on, but will not start and is locked again, same with new lock, put old lock back in unit.Error historyF3e1, F9e1, f5e2, f8e1,Cleared and ran self test. Failed at drain. Found drain trap clogged, cleared and pump working, ran quick wash, filled and went into agitate fine, cancelled and drained fine. Ran self test, completed fine.Put clothes back into unit and put on drain and spin to get rid of old water in clothes.; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK"

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ1

Near Holyoke, MA 01040

Mike K.

Job Details: 06/14/2023

"Display went dead mid preheat, has not come on since, cs flipped all breakers. Verified display non responsive. Pulled unit out using sliders, no voltage at terminal, checked at outlet and no voltage there. Power cord connectivity checked fine.Collected for service call only, did not want to give email address, no need for reciept."

We serviced a

SAMSUNG REFRIGERATOR

Model RS265TDBP/XAA 02

Near Belchertown, MA 01007

Mike K.

Job Details: 06/14/2023

"Rf not cooling, been at 54-59 degrees. Evap cover is frosted and fan not blowing, steamed clear cover and found fan frozen up rest of Evap was basically clear, Was able to free fan and when reinstalled fan is running, but with a wobble sound. Quoted for fan, denied.Collected for service call only"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near South Hadley, MA 01075

Mike K.

Job Details: 06/14/2023

"Replaced sump assy and spray arms, verified motor running, and spray arm movement. Drained and no leaks found."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Southington, CT 06489

Jimmy R.

Job Details: 06/14/2023

"Tested unit due to freezing in draw, Block off some air flow coming from left side air duct to limit cold air in draw freezing stuff in fridge. Adjusted freezer temperature warmer to help reduce freezing temperatures in fridge left draw and Instruct customer to keep an eye to see if temperature improves."

We serviced a

GE REFRIGERATOR

Model GNE29GMKIES

Near New Britain, CT 06051

Jimmy R.

Job Details: 06/14/2023

"Checked over unit and found freezer operating normally and fridge warm on top half staying semi cold on bottom half, removed evap cover in fridge and found frost on evap normal but no fan motor running to blow air found fan bound up and ceased unit will need new fan will order ; ordrng 1 WR60X26866 (Fan motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Thomaston, CT 06787

Jimmy R.

Job Details: 06/14/2023

"Replace main control, right door gasket and rail mullion then heat gasket to seal. Reset temperature and check unit to specs and instruct customer on temperature adjustments between 24_48hrs. ; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FH02

Near Thomaston, CT 06787

Jimmy R.

Job Details: 06/14/2023

"Check top burners for lighting up and gas leaking, repair LR burner wire to electrode then check burner lighting and no gas leak. Check lower oven for gas smell and leak, no leaking found and check oven heating for normal temperature."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 06/14/2023

"Install sump&motor, wire harness assembly, main control and started unit found machine still tripping breaker. Went threw all connections and disconnected things and unit would still trip, plugged unit into a different outlet and same issue tripping breaker no matter what disconnected unit from power and breaker would stay on tried disconnecting harness main and unit would stay on. Reconnected power and disconnected heater and fans unit stayed on, will order new fan and heater parts tentative due to fan special ordered ; ordrng 1 W11612315 (Fan) and 1 W10518394 (Heater) and 1 W10876537 (Drain pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chicopee, MA 01020

Mike K.

Job Details: 06/14/2023

"Replaced dispenser control, switch, augermoter with plate and shaft. Put some cubes in and dispensed fine, water working.; dspstn on spec-tagged invntry: 1 W10822606 AUGER MOTOR"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near West Springfield, MA 01089

Mike K.

Job Details: 06/14/2023

"Replaced sump assy and verified operation, no leaks found."

We serviced a

WHIRLPOOL RANGE

Model WFE540H0EH0

Near Springfield, MA 01104

Mike K.

Job Details: 06/14/2023

"Replaced open baking element, preheated to 350 fine; used 1 W10779716 (ELEMENT) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Somers, CT 06071

Gary V.

Job Details: 06/14/2023

"Inspected and found main drive pulley loose and tightened, cycled and tested fine.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

We serviced a

KITCHENAID WASHER

Model KAWE742WWH2

Near Somers, CT 06071

Gary V.

Job Details: 06/14/2023

"Inspected and found drive gear in gearcase slipping, also needs other drive train parts, quoted and they will call."

We serviced a

MAYTAG WASHER

Model MHW6630HW2

Near Charlton, MA 01507

Chris B.

Job Details: 06/14/2023

Complaint that the unit is not cycling through correctly. Found bad tub need of replacement. Will order parts for a return trip. Mentioned to the customer that as soon part arrives to the home to inspect it and call us back. ; ordrng 1 W11378552 (Tub) and 1 2xFrameJob (2x Frame Job) and 1 W11314361 (Rotor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS01

Near Dudley, MA 01571

Chris B.

Job Details: 06/14/2023

Replaced part and tried to run it through diagnostics but new motor was defective there is still 120v in the connector from the wall to the fan but fan will not run. Tried splicing old connector to new wire motor harness and still motor not running. I will order new part again for a return trip. ; schdld next appmnt for 6/19 MON PM

We serviced a

JENN-AIR RANGE

Model JGRP548WP02

Near Charlotte, NC 28209

Robert A.

Job Details: 06/14/2023

I installed Th ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, NC 28262

Jenn F.

Job Details: 06/14/2023

Observed crack in one of shelves in fresh food section. Order new shelf. ; ordrng 1 WPW10709163 (Shelf)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Ware, MA 01082

Chris B.

Job Details: 06/14/2023

Complaint that the units lid is broken. Quoted parts and labor. Customer will not get the unit fixed because of the price. Mention to the customer that I can waive the trips me into labor within seven days.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28262

Jenn F.

Job Details: 06/14/2023

Water lines were checked and connected correctly however the water valves are labeled incorrectly at the wall. Ran water valve test to verify cold and hot temp. Informed customer that they have their water heater temperature set too high.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB1

Near Charlotte, NC 28215

Robert A.

Job Details: 06/14/2023

"Cx complaint that the unit is not working in bake mode because of bake element damage. I inspected the unit to confirm the issue. I found thermal damage and a break in the element. The Double line break still works for the broil function, and the surface elements still work fine. The unit needs a new bake element to resolve the issue. I called techline to document the the issue. They gave me an authorization # to cover the parts but not the labor. I left the part (bake element) with Th cx. I did not install the part because labor is not covered.Parts auth #: W17ft21wp1Service ref #: 7736620533; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/14/2023

Unable to find any leaks using bubble testing. Piedmont gas on site at time of service. Showed reading of 750ppm from ALL burners. Not 2000 as previously stated. Took pics of all joints and orifices. Gas co says 750ppm is not enough for bubble detection. Tech does not have gas wand for detection. Customer will need to be referred for second opinion. Took numerous pics of all lines and joints. No cracks or kinks. No leaks found. Documented with tech line. Sr#

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near York, SC 29745

Mitch H.

Job Details: 06/14/2023

"Replaced evaporator fan motor and valve. Tested, fan operating properly and valve actuating. No water from dispenser. Ice maker cycles and fills properly. Found water tube frozen. Advised customer to unplug fridge and open door for a few hours to allow reservoir to thaw. If he still doesnt have water from dispenser then to call back."

We serviced a

WHIRLPOOL RANGE HOOD

Model WVW53UC0LS0

Near York, SC 29745

Mitch H.

Job Details: 06/14/2023

"Replaced blower assembly and control. Turned breaker back on, tested, blower and hood operating and functioning properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Leicester, MA 01524

Angel R.

Job Details: 06/14/2023

"Found some debris blockage in pressure dome, was able to blow it out from the pressure hose and calibrated the unit. Ran diagnostic cycle, tested ok. Water pressure and inlet valve are ok."

We serviced a

MAYTAG DISHWASHER

Model WDT750SAKZ0

Near Charlotte, NC 28216

Jenn F.

Job Details: 06/14/2023

Installed new parts and ran diagnostics. Unit runs and functions as it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Charlotte, NC 28216

Jenn F.

Job Details: 06/14/2023

Unit would not go into defrost mode. Ran test and determined it was the jazz board. Replaced and defrosted all the ice located around and on evaporator coils. ; used 1 WPW10503278 (CNTRL-ELEC) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADT2

Near Springfield, MA 01104

Gary V.

Job Details: 06/14/2023

"Inspected and found door seal dribbling water and unit not properly level, attempted to level unit and replaced door seal, cycled and tested fine.; dspstn on spec-tagged invntry: 1 WPW10524469 GASKET"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/14/2023

"Replaced timer. Tested dryer, timer moving and operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW

Near Shrewsbury, MA 01545

Chris B.

Job Details: 06/14/2023

Complaint that the controls and lights wont respond. Found broken door switch. Replaced part and unit running normal.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Shrewsbury, MA 01545

Chris B.

Job Details: 06/14/2023

"Replaced all parts and washer running normal. Need to order the control panel that broke during installation.; ordrng 1 W11112656 (Control Panel), dspstn on spec-tagged invntry: 1 W11393685 GEARCASE"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Longmeadow, MA 01106

Gary V.

Job Details: 06/14/2023

"Older son number 413-507-1173. Inspected and found multiple faults, pressure system, main control fault, lid lock fault, hmi fault, suds fault, off balance fault. Main acu not recognizing lid lock closed, cleared faults and unit ran properly, checked air dome and pressure hose, tested fine. Ordering main acu and lid lock and will call when part becomes available.; ordrng 1 W11614514 (Main acu) and 1 W11394572 (Lid latch)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/14/2023

"Checked and tested all cycles. All operating properly. Heating and cycling normally. Educated customer on different cycles and controls. No issues found, operating as designed."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Windham, CT 06226

Jeremy B.

Job Details: 06/14/2023

Washer making loud noise. Found legs not level. Leveled machine and all checks ok.

We serviced a

KENMORE REFRIGERATOR

Model 79572049110

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/14/2023

"Complaint, neither the refrigerator or the freezer are getting cold at all. I found compressor has completely failed is extremely hot to the touch locked up as I was moving the refrigerator the compressor came back on and started making a loud banging noise for a split second unit will need a compressor the jig for the compressor and a dryer to completely repair. Customer declined. Estimate is going to buy a new refrigerator."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Steele Creek, NC 28273

Ryan S.

Job Details: 06/14/2023

"Found Ui panel broke and theres a big dent on bottom right hand corner. The dent is blocking bottom spray arm from rotating. Need to replace tub assembly and UI board. Told customer to check tub for damages when arrives. Told to call office when parts come in; ordrng 1 W11409866 (Tub assembly) and 1 W11622490 (UI), used 1 2xtimeframe, and 1 2xtimeframe (2xtimeframe) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/14/2023

Found bad Ui board not allowing the unit to defrost properly. Defrosted the fridge down for customer nice pretty aluminum evap when I was done. Checked all components unit ran and checked okCALL COMPLETE JL; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ2

Near Pineville, NC 28134

Ryan S.

Job Details: 06/14/2023

"Found f1e4 error , replaced control board , unit still not working, found frame of microwave warped, unit had been dropped the damages were not allowing the door switches to make up because of warp framed, There is no way to make a good repair on this microwave. Calling whirlpool tech support spoke with Chris. Techline took notes SR# 7736633398 u it deemed to not repairable. Tech line said to get customer to get customer to call customer service for any for any further information."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near East Hampton, CT 06424

Jeremy B.

Job Details: 06/14/2023

Not cooling. Found ball of ice on cap tube. Compressor running weak. Needs new compressor. Sealed system covered 5 years.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF523OPAY

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 06/14/2023

Customers complaint is water leaking. Tested several times and found no leaks. Found the kitchen faucet dripping under sink. Cant duplicate any problems with dishwasher customer using laundry pods.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS03

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 06/14/2023

"Mail arm not staying in place causing lots of ice. Replaced all checks ok. Freezer bulb burnt out needs new. Left fresh food door making clicking noise needs cam. ; rqstng P&A on 1 W11602886 (Bulb) and 1 WP12028505AP (Cam), used 1 W10884390 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/14/2023

Installed new ice bin and verified both cubes and crushed ice setting work.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/14/2023

"Replaced control, plugged washer back in. Ran calibration and manual tests. All checked good and operating properly."

We serviced a

JENN-AIR DISHWASHER

Model JDB3600AWS4

Near Worcester, MA 01609

Angel R.

Job Details: 06/14/2023

"Found user interface faulty, seems it has become separated and buttons are non responsive and triggering on their own at times. Quoted customer on a new user interface which is out of stock temporarily including install and she decided to buy a new dishwasher she saw on special at a store."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Worcester, MA 01609

Chris B.

Job Details: 06/14/2023

Replaced all parts and ran a calibration test and diagnostic cycle and we tried a regular cycle with customer present. Washer working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAW11

Near Shrewsbury, MA 01545

Angel R.

Job Details: 06/14/2023

"Found drain pan clogged, removed p-trap and dislodged debris. Draining properly now."

We serviced a

AMANA REFRIGERATOR

Model ABB1921BRB00

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 06/14/2023

Customers complaint is light in fresh food section not working. Found bulb loose all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MBF2258FEZ06

Near Newington, CT 06111

Jeremy B.

Job Details: 06/14/2023

Fresh food section at 50. Found ice build up on evaporator. Thawed ice and replaced defrost control. Please allow 24 hrs for temps to stabilize. ; used 1 WPW10503278 (CNTRL-ELEC) from stock

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Stanley, NC 28164

Mark C.

Job Details: 06/14/2023

Units wash plate is grinding against the wash tub.; rqstng P&A on 1 W10836692 (Upper agitator) and 1 W10919191 (Wash plate) and 1 W11223765 (Bolt)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Mount Holly, NC 28120

Mark C.

Job Details: 06/14/2023

Unit is operational however is throwing a magnetron fault due to a faulty inverter. Need to contact tech line to see about a supposed air fry function that is not present on the current display that the customer states was an option previously.; ordrng 1 W11325604 (Inverter) and 1 W11261165 (Control) and 1 W11346197 (Magnetron)

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Gastonia, NC 28054

Mark C.

Job Details: 06/14/2023

Unit is reading lower temperature than it is causing the unit to overheat due to a miscommunication between the control and the temperature sensor.; ordrng 1 W11548749 (Control) and 1 WPW10181986 (Temp sensor) and 1 W11529071 (Harness)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Charlotte, NC 28214

Mark C.

Job Details: 06/14/2023

Installed new handle the door however was damaged in the box.; ordrng 1 W11600322 (Door)

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW0

Near Davidson, NC 28036

Vincent O.

Job Details: 06/14/2023

Found faulty lid lock caus8ng unit to not operate. Replaced lid lock. Tested and verified proper operation. All functions check ok. Customer used 20 advantage bucks. ; used 1 W10810403 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mooresville, NC 28115

Vincent O.

Job Details: 06/14/2023

Found vent restriction causing long dry times. Tested and verified proper proper operation and heating. Unable to access outside vent. Instructed customer to have vents cleaned.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Mooresville, NC 28115

Vincent O.

Job Details: 06/14/2023

Found connection at transformer fried and detached from transformer winding causing no heat. Order and replace transformer. ; ordrng 1 W11545871 (Transformer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/14/2023

Very light frost pattern on evaporator compressor is clicking. Upon arrival. Overload relay. Not a defrosting issue. Customer also says no ice. I do believe I said the ice issue was caused by a temperature issue. I cycled icemaker half a cube dispensed. Water pressure was great. customer just replaced water filter. ; ordrng 1 W11370574 (Compressor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/14/2023

"I replaced tub tub leaking during pressure testing around sump assembly I replaced motor thinking it may have been motor sump issue but sadly not so. Unit will need tub again. Will need 2xtime again. Customer cannot use without risk of damage to flooring due to leak. Whirlpool File number 7736636690 defect per tech line order and replace tub ; ordrng 1 W10909756 (Tub), used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, NC 28212

Robert A.

Job Details: 06/14/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/14/2023

"Tested thermostat and hi limit. Replaced both. Dryer now has heat. Did advise customer to have dryer vent exhaust cleaned.; used 1 279769 (THERMAL CUTOFF), and 1 WP3977767 (THERMOSTAT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/14/2023

Upon arrival you can hear the evaporator/freezer fan. Ran test to differentiate between which fan. Test 3. Ordering freezer fan from whirlpool. Office will reach out to customer to schedule follow up visit.; ordrng 1 W11603851 (Freezer fan motor)

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Charlotte, NC 28205

Robert A.

Job Details: 06/14/2023

"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. The display works but it shows an error code: f9e0. I checked the outlets polarity, its word wrong. There is 124v coming through neutral. L1 has 123v but L2 has no power. The unit is fine Th outlet is the issue."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Troutman, NC 28166

Vincent O.

Job Details: 06/14/2023

Found blower wheel rubbing on housing cover making loud noise during operation due to worn/torn felt. Order and replace blower wheel and felt pad. ; ordrng 1 W11596046 (Seal) and 1 WP697772 (Wheel)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Troutman, NC 28166

Vincent O.

Job Details: 06/14/2023

Found f8e1 long fill error caus8ng unit to not complete cycle. Found issue being caused by anti-kink line butted up against pressure switch. Pushed line away from switch and tested unit. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Windsor Locks, CT 06096

Gary V.

Job Details: 06/14/2023

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ0

Near Troutman, NC 28166

Vincent O.

Job Details: 06/14/2023

Installed new pump/motor assembly. Tested and verified proper operation. All functions check ok. Unit was not mounted upon arrival. Informed customer tech cannot mount to cabinet. Customer will mount.

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