We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlotte, NC 28211
Jeff L.
Job Details: 02/24/2024
Replaced parts ordered by previous tech ran unit all functions are normal and no leaks. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Springfield, MA 01119
Chris B.
Job Details: 02/23/2024
Complaint that the unit is not cooling properly. Found bad evap fan. Quoted parts and labor. Customer paid trip charge and will call office to see when is the soonest we can return with part and if customer is ok on the turnaround time they will pay directly to the office. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Mooresville, NC 28115
Robert A.
Job Details: 02/23/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Sharon, SC 29742
Mitch H.
Job Details: 02/23/2024
"Tested and found no functions from control. Could not enter diagnostics or get any cycles to work. Tried unplugging washer for several minutes then plugged back in, no change. Ordered control. Checked part availability and scheduled return for 2/28 PM ; ordrng 1 W11633362 (Control)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Bristol, CT 06010
Mike K.
Job Details: 02/23/2024
"Replaced control, removed bin and bezels. Tested each button on u/i and got beep confirmation. Started bake cycle fine, completed preheat to 350 fine. Tested each burner and all working."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Bristol, CT 06010
Mike K.
Job Details: 02/23/2024
"Replaced oriface /burner assy. Unit was in middle of room on arrival so, left there when completed."
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASNW
Near East Longmeadow, MA 01028
Roger R.
Job Details: 02/23/2024
Installed new drain hose. All checks properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Bristol, CT 06010
Mike K.
Job Details: 02/23/2024
Cs is complaining of rust forming on door panel above the front vent. Verified and took photos. Explained it is not a functional part so is not covered under contract. Gave quote for repair and suggested they could contact whirlpool directly to see if they would do anything.
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ00
Near Bristol, CT 06010
Mike K.
Job Details: 02/23/2024
"Unit has been getting too cold, constantly running, freezing food in rf, but warm in freezer. Was off today on arrival, but said it had only been for a few minutes , turned back on while checking evap. Little frost on first couple turns but rest clear a left over chunk of ice on upper left. Measured 32 on top shelf in rf. 5 in fr.Set to 2nd lowest/ warmest setting. Doors sealing fine.With complaint of constantly running, fr too warm, rf too cold, looks to be a sealed system issue. Ordering compressor/evap drier. 2x time. R134a unit.Office to contact to schedule return.; rqstng P&A on 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 W10843121 (Drier)"
We serviced a
WHIRLPOOL KITCHEN
Model WDT730PAHZ0
Near Marshville, NC 28103
Jonathan J.
Job Details: 02/23/2024
"Complaint, top rack is falling. I found adjuster is broken. I replaced adjuster, tested operations. No Additional issues found With dishwasher At this time. no additional issues reported by customer with dishwasher at this time.; used 1 W10712395 (ADJUSTER) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Coventry, CT 06238
Amanda R.
Job Details: 02/23/2024
Belt broken replaced belt and pulley ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/23/2024
"Fill tube keeps freezing. Temps set to recommended will replace heater and valve at same time. ; ordrng 1 W11087201 (Fill tube heater .), dspstn on spec-tagged invntry: 1 W11482383 VALVE"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Mooresville, NC 28117
Robert A.
Job Details: 02/23/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 02/23/2024
"Checked and found that issue only happens on delicate, sanitize and heavy duty cycles. Customer says all other cycles run smoothly. Removed rotor and slider, inspected, no issues. Reassembled and attempted to run sanitize cycle. Washer filled properly but would not start cycle. Ran diagnostics, no stored error codes. Ran component tests, could not duplicate noise. Ordering control. Checked part availability and scheduled return for 2/29 PM ; ordrng 1 W11614514 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/23/2024
Complaint dishwasher is not drying dishes. I found heater was open unit will need a new heater to repair. Customer declined repair today stating they just wanted information. No additional issues found with dishwasher at this time..
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/23/2024
Complaint dryer is taking 3 to 4 cycles just to dry clothes. I found total vent tube restriction behind dryer. Dryer is heating just fine with no issues found at this time. Unplugged dryer advice customer to not use until venting can be cleaned or other damage can occur to dryer. Or property
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 02/23/2024
Checked and tested dryer. Found noise coming from drive motor. Motor is bouncing in cradle. Ordering motor and blower wheel. Checked part availability and scheduled return for 2/29 PM ; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL DRYER
Model WED6400SW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 02/23/2024
Tested and found element open and not heating. Requesting P&A for element. Checked part availability and scheduled return for 2/28 PM ; rqstng P&A on 1 WP8573069 (Element)
We serviced a
SAMSUNG DRYER
Model DVE50R5200W\A3
Near Meriden, CT 06451
Jimmy R.
Job Details: 02/23/2024
"Tested unit install main control board, unit now cycling and heating and not shutting off. Machine now operating as manufacturer specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Charlotte, NC 28278
Mitch H.
Job Details: 02/23/2024
"Checked and tested refrigerator. Fans running with no unusual noises at time of call. Entered diagnostics, activated both evaporator fans, no unusual noises. No ice buildup on evaporator coils. Put unit in forced defrost and checked heater, operating properly. Tested ice maker and ice box fan. Ice maker cycled and returned to home position correctly and fan operated normally. Unable to duplicate complaint at time of visit. Advised customer that they could have an evaporator fan starting to fail or possible issue with control board. Quoted customer for replacement of both parts and saved estimate. Customer is going to think about it and make a decision. Collected for service call on cc."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cornelius, NC 28031
Robert A.
Job Details: 02/23/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR
We serviced a
MAYTAG DRYER
Model WED5600XW0
Near Cornelius, NC 28031
Robert A.
Job Details: 02/23/2024
"Cx complaint that the unit is not starting. I inspected the unit to confirm the complaint. I found the unit turns on and chimes when the start button is pressed, just no tumbling. I found thermal fuse is blown and needs to be replaced. I replaced the thermal fuse with one from TS and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Clover, SC 29710
Mitch H.
Job Details: 02/23/2024
"Disassembled dryer. Removed and replaced drum. Reassembled, tested,dryer operating properly and quietly."
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ5
Near Huntersville, NC 28078
Robert A.
Job Details: 02/23/2024
Cx complaint that the unit is making a rattling noise while the unit runs. I inspected the unit toco firm the complaint. I found the vent hood housing on the top of the MW was crooked. I corrected the position and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28269
Robert A.
Job Details: 02/23/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Clover, SC 29710
Mitch H.
Job Details: 02/23/2024
"Removed and replaced damper and control board. Reassembled, ran diagnostics, all components and functions tested good and operating properly.; dspstn on spec-tagged invntry: 1 W11645127 DAMPER CNTRL"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Tolland, CT 06084
Amanda R.
Job Details: 02/23/2024
The blower wheel is stripped on motor needs blower wheel and motor ; rqstng P&A on 1 W11549461 (Motor) and 1 WP697772 (Blower)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Vernon, CT 06066
Amanda R.
Job Details: 02/23/2024
complaint temp is off let cycle temp is normal recommended trying convection and reading use and care guide
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Vernon, CT 06066
Amanda R.
Job Details: 02/23/2024
The right door hinge broken replaced operation normal ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE
We serviced a
GE RANGE ELECTRIC
Model JB650DT1BB
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/23/2024
Oven not powering on but getting proper power. Control getting 120vac. Needs new control. Customer said they will just buy new.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC4
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/23/2024
Console not powering on. Can enter diag found F6E3 replaced console and ran self test all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZD801
Near Monson, MA 01057
Roger R.
Job Details: 02/23/2024
Pressure at-8 and 75#. Called tech line. Discusses with tech support and was determined it has a floating restriction. Whir has submitted for exchange. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Torrington, CT 06790
Jimmy R.
Job Details: 02/23/2024
Ck unit for cycle signals found unit not signaling at end of cycle. Ran calibration to reset control and ran a quick dry cycle tones now working and operating properly to manufacture spec. Customer did not long the sound of the tone and the end cycling tune is not loud enough.customer is going to try and get unit replace
We serviced a
ELECTROLUX REFRIGERATOR
Model ERMC2295AS
Near Cromwell, CT 06416
Jeremy B.
Job Details: 02/23/2024
Installed new upper icemaker. After previous visit the bottom icemaker started leaking needs new. ; rqstng P&A on 1 5303918877 (Bottom icemaker)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Berlin, CT 06037
Jeremy B.
Job Details: 02/23/2024
Found hub and shaft on gearcase worn causing no spin. Was able to remove wash plate.
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near New Britain, CT 06053
Jeremy B.
Job Details: 02/23/2024
Customers complaint is that the inside of microwave along the seams have a gap. Took pictures and called tech support and documented my findings this is normal and there is no repair except paint but customer will pass on paint. Was given this SR#7738539141
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 02/23/2024
Customers complaint is dryer taking long time to dry and cloths coming out damp. Tested and found dryer heating and cycling as should. Vent is clear. This is a long vent model. Called tech support and documented my findings was given this reference #7738538202. Recommend customer turn eco boost off.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/23/2024
"Complaint washing machine is not agitating washing machine making loud humming noise during cycle washing machine not progressing past the wash cycle light either I found water inlet valve is defective open solenoid on cold side. I found agitator spline is stripped out, completely preventing agitator from functioning properly. Also found capacitor is leaking. Slowly, electrolyte onto drive belt, causing drive belt to slip.; ordrng 1 WP3951744 (Agitator) and 1 W11428524 (Capacitor) and 1 W11239857 (Belt) and 1 W11210463 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW00
Near Wilbraham, MA 01095
Roger R.
Job Details: 02/23/2024
Found unit shutting down randomly and not starting properly. Checked and found two codes. One for long drain and another for communication error. Drain pump okay. Suspect UI PANEL causing no start issue. PART IS NO LONGER AVAILABLE FROM MANUFACTURER
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/23/2024
Two point washing machine starts making a squealing noise loud clunking noise during the spin cycle. Popping noise I found gear cases defective will need to re-order a new gearcase again ; ordrng 1 W10721967 (Clutch) and 1 W11449840 (Gearcase) and 1 W11239857 (Belt) and 1 W10902814 (Washplate)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Walpole, MA 02081
Aimee Z.
Job Details: 02/23/2024
Started a cycle filled right up and ran pump left dishwasher running .Dont think plumber realized starts with drain pump then water then wash pump.Dishwasher is running as intendedOn 2/9 installed new valve and the valve is working as intendedTheres mouse damage to harness on blue to valve and brown to pump Wrapped in electrical tape . Also been chewing the drain pump Cust is aware has been exterminating the mice; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT
We serviced a
MAYTAG WASHER
Model MVW623OHW0
Near Walpole, MA 02081
Aimee Z.
Job Details: 02/23/2024
Installed new suspension rods and install water valve water and tested cold and hot complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/23/2024
"Complaint, door dispenser is broken. Unit will need a new door dispenser to fix.; ordrng 1 WPW10671905 (DISPENSER)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 02/23/2024
"Complaint washing machine extremely loud during spin cycle. I found gear case bearings of completely failed, causing loud noise. Im going to need to order wash plate, case and everything in lower end to fix. Suspension rods are fine control has f6e3 lost communications to motor. Error. Office to call customer when parts come in. ; ordrng 1 W11260238 (Rotor) and 1 W10734521 (Clutch) and 1 W11449841 (Gearcase) and 1 W11551646 (Nut) and 1 W11510461 (Washplate) and 1 W10752187 (Screw) and 1 W10754448 (Clutch) and 1 W11621180 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Matthews, NC 28104
Jonathan J.
Job Details: 02/23/2024
"Complaint washing machine drains and fills without moving the basket at all over and over and over again control board randomly shuts its self off even at the beginning of the cycle washing machine starts jumping violently and making extremely loud, grinding clicking noises. I found lower drive pulley on the gearcase has up-and-down play in the shaft of the pulley clutch. I found suspension rods have completely failed. I found control has F1 E1 error, code and diagnostic history, F0e5 was able to duplicate control board shutting itself off right in the middle of diagnostics cycle before motor went haywire and started spinning at abnormally high speed while grinding unit will need everything in lower end. Unit will also need agitator as customer also complained that clothing has been getting shredded inside of her washing machine. and suspension rods to fix. Office to call customer when all parts come in.; ordrng 1 W10324651 (Hub) and 1 W10528947 (Hub) and 1 WPW10215115 (Washplate) and 1 W11409708 (Sheild) and 1 W11239857 (Belt) and 1 W10721967 (Clutch) and 1 W11454372 (Gearcase) and 1 W10913953 (Actuator) and 1 W11498190 (Control) and 1 W11217817 (Suspension rods)"
We serviced a
WHIRLPOOL OVEN
Model KEBS209ESS00
Near Somers, CT 06071
Gary V.
Job Details: 02/23/2024
"Inspected and found multiple problems, both upper and lower ovens not maintaining bake temps, 100 degrees off and ui panel not responding properly, will submit estimate and call for return date. Customer will have unit pulled out for return trip.; rqstng P&A on 1 W11179310 (Main board) and 1 W10801665 (Sub board) and 1 W11086141 (Ui panel)"
We serviced a
SAMSUNG DRYER ELECTRIC
Model DVE45R6100P
Near Millis, MA 02054
Aimee Z.
Job Details: 02/23/2024
Installed new door switch and tested
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7351SG/AA
Near Milford, MA 01757
Aimee Z.
Job Details: 02/23/2024
Used test button ice didnt move anything. Replaced the ice maker found no fillNeeds water valve for ice makerSpoke to mike couldnt find water valve ice maker Office is looking for part number; dspstn on spec-tagged invntry: 1 DA97-15217D ICE MAKER ASM
We serviced a
MAYTAG WASHER
Model MHW6000XW2
Near Bellingham, MA 02019
Aimee Z.
Job Details: 02/23/2024
"Found error f6e1 and f8e1, f301Found needs. McuCommunication errorCust buying new"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7551SR/AA
Near Attleboro, MA 02703
Aimee Z.
Job Details: 02/23/2024
Found fan in the fridge noisy not hitting ice just whining at different pitches.C; ordrng 1 DA97-16028C (Cooling tower)
We serviced a
KITCHENAID DRYER
Model KGYS750JQ1
Near Foxborough, MA 02035
Aimee Z.
Job Details: 02/23/2024
"Found the open therm fuse ,jumped out to test found the gas valve isnt opening is glowing Would need gas valve and therm fuseCust buying new"
We serviced a
MAYTAG RANGE
Model MER8800FZ1
Near Wilbraham, MA 01095
Roger R.
Job Details: 02/23/2024
Found unit had runaway temperature error and both elements check okay. Recommend replacing main control. $426.4 for new control and $239 labor rate.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Springfield, MA 01104
Roger R.
Job Details: 02/23/2024
"Found unit has worn drive hub and shaft on transmission is worn also. Not able to remove wash plate. Will need new wash plate, hub, basket and gear case. Will submit for authorization and order parts. ; ordrng 1 W10902814 (WASHPLATE) and 1 W10528947 (HUB) and 1 W10752719 (Tub) and 1 W11454734 (GEARCASE), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Litchfield, CT 06759
Jimmy R.
Job Details: 02/23/2024
Tested unit found unit not powering on check for voltage at outlet and receive 120VAC. Check power at board and voltage checks good no break in harness. Replace control and unit now power on ran cycle test and found no other mechanical failure unit operating as manufacturer specs. ; dspstn on spec-tagged invntry: 1 W11116590 CNTRL-ELEC
We serviced a
WHIRLPOOL OVEN
Model JJW9827DDB
Near Litchfield, CT 06778
Jimmy R.
Job Details: 02/23/2024
Tested unit and ran diagnostics and found error code 4d22 lower fan failure no low speed rpm. Which is triggering unit to not operate lower bake sections. Inform customer fan motor for lower bake section is NLA.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waterbury, CT 06705
Jimmy R.
Job Details: 02/23/2024
Checked over unit and found cold water inlet valve broken off when box was opened cold inlet is bad and valve needs to be replaced. Replaced faulty valve and unit is now filling and operating to specs ; dspstn on spec-tagged invntry: 1 W11210459 VALVE(USE ORIGINAL HARNES
We serviced a
WHIRLPOOL WASHER
Model MAH6500AWW
Near Prospect, CT 06712
Jimmy R.
Job Details: 02/23/2024
"Tested unit and found washer door oils not close and unit would not work and start a wash cycle, found door not closing due to latch had sprung tried to fix latch and noticed latch broken and would not go back unit will need a new latch will order and return 322.07 owed on return visit ; ordrng 1 WP22003593 (Door latch assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 02/23/2024
Tested unit and found door slightly off adjust and raise door to customer satisfaction unit operating as manufacturer specs. gave customer instruct
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Meriden, CT 06450
Jimmy R.
Job Details: 02/23/2024
Test unit and found microwave plate just needed to be seated properly inform and instruct customer. No mechanical fault detected.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, CT 06010
Mike K.
Job Details: 02/23/2024
"Unit is under 1yr wp warranty per service bench. Had cs start cycle enroute and unit leaking on arriving Val, found crack in outer tub on the rear right side, about half way up. Also unit has been making intermittent grinding noises, agitator was barely moving during wash on arrival, though not grinding, heavy cycle.Ordered tub, gear case assembly, agitator and cam.2x time. Office to contact when parts come in to schedule return.Advised cs that tub will locks directly to him, to open, inspect and call office to let us know he has it and schedule return.; ordrng 1 W11449840 (Transmission) and 1 W10721967 (Cam) and 1 W11219115 (Outer tub) and 1 W11510461 (Washplate) and 1 W10752187 (Washplate screw) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 02/23/2024
Freezer door not closing properly keeps hett big caught on the bottom. Was able to adjust and door now closing properly. All checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 02/23/2024
"Found upper spray arm hitting top of dishwasher wash arm crooked . Will order and replace. ; ordrng 1 W11590538 (Retainer) and 1 W11573766 (Upper spray arm) and 1 W10872558 (Feed tube), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
LG REFRIGERATOR
Model LRFCS25D3S/00
Near East Longmeadow, MA 01028
Chris B.
Job Details: 02/23/2024
Complaint that the unit is not cooling properly. Found uneven frost pattern in the evaporator section. Customer still has warranty on the sealed system and will contact LG for this issue. Collected trip fee.
We serviced a
KITCHEN AID RANGE
Model KSEG700ESS6
Near South Hadley, MA 01075
Chris B.
Job Details: 02/23/2024
Complaint that the unit has a error code F3E0. Customer pulled out the range to be able to get to the back. Bad sensor readout. Found wire disconnected from the plug on the sensor. Reattached wire and ran a cycle and error code did not appear again. Unit working normal. Stove is connected to a GFCI breaker and running the oven tripped the breaker. Customer will have the breaker checked out.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Holyoke, MA 01040
Chris B.
Job Details: 02/23/2024
Complaint that the unit is not starting. Found loose connection at the start button. After adjusted unit running normal. Mentioned that the customer to have the wall outlet verified as it is a bit loose.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Holyoke, MA 01040
Chris B.
Job Details: 02/23/2024
Complaint that the unit is making loud noises while turning. Found stripped hub. Replaced part and unit running normal.; used 1 W10528947 (HUB) from stock
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/23/2024
"Customer complained front right burner popped. Found crack on porcelain on front right burner. Quoted 191.53 for labor, part surface element covered under extended warranty. Replaced element, test element. Verified proper operation. Collected via card."
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Canton, CT 06019
Mike K.
Job Details: 02/23/2024
"Unit is under wp 5 yr warranty per service bench. Not spins no out intermittent issues. Had another servicer out and had already diagnosed gear case assembly with oil leaking out, but unit was under warranty so called wp and sent us out. Gear case assy has leaked and would cause issues cs is having, could not get agitator bolt to come out freely so added agitator and screw to order.Office to contact cs when parts come in to schedule return. 2x time.; ordrng 1 W11393685 (Gear case asst) and 1 W10734521 (Clutch) and 1 W11550891 (Agitator) and 1 W10752187 (Agitator screw) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near South Windsor, CT 06074
Amanda R.
Job Details: 02/23/2024
Complaint flooded drain hose popped out of stand pipe out drain hose brace on it and tapped drain hose down per customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near East Hartford, CT 06108
Amanda R.
Job Details: 02/23/2024
Water line coming to unit needs to be fixed has pin hole in it
We serviced a
LG RANGE
Model LRE3061ST/00
Near Enfield, CT 06082
Gary V.
Job Details: 02/23/2024
"Installed parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model LSN2000JQ0
Near Enfield, CT 06082
Gary V.
Job Details: 02/23/2024
"Inspected and found lid switch and dog assy completely worn out, will order parts and return.; ordrng 1 3949247V (Lid switch) and 1 285809 (Agit assy)"
We serviced a
FRIGIDAIRE RANGE ELECTRIC
Model FPES3085KFD
Near Enfield, CT 06082
Gary V.
Job Details: 02/23/2024
"Inspected and found preheat temp off by 50 degrees and noise coming from cooling fan , quoted for repair and they will call. Unit was put into self clean and is about 14 years old."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/23/2024
"Returned to install pressure hose. Installed part and ran quick wash, unit filled and started washing. Verified proper operation."
We serviced a
AMANA RANGE
Model ACR4303MFB7
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/23/2024
Installed pats ordered. Had to install infinite switch on right front burner. Verified proper operation. ; used 1 Wp3149400 (Switch) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/23/2024
"Customer complained of low air flow. Found vent test kit didnt pass when hooked up to home exhaust. Unhooked exhaust and vent test kit passed. Informed customer unit is working as designed. Issue is with the exhaust system, get system professionally cleaned. Or check for defects in exhaust. Also noticed dry times are longer on hoe,so with exhaust that goes to roof. Unit is working as designed. ; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/23/2024
"Came to install parts ordered by previous tech. Installed both acu controls and temp. Ran unit and found bake element getting power from acu replay . But not heating. Ordering bake element for lower oven. Need 2xtimeframe due to having to pull out refrigerator get rack in place to pull out oven. Scheduled return call for 2-28-24 am ; ordrng 1 W11545804 (Bake), dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05BB
Near Springfield, MA 01107
Roger R.
Job Details: 02/23/2024
"After installing new freezer fan motor assembly and further testing I found that the ice door flapper assy not closing properly and letting air into ice bin area. Will need new flapper assembly also. ; ordrng 1 W11572058 (Separator, ice door)"
We serviced a
KENMORE WASHER
Model ="11020632991"
Near Enfield, CT 06082
Gary V.
Job Details: 02/23/2024
"Inspected and found broken lid switch, will order and return.; ordrng 1 WP3949238 (Lid switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Simsbury, CT 06089
Mike K.
Job Details: 02/23/2024
Unit is under 1yr wp warranty per service bench. Replaced control and u/i assy. Which is door panel on this unit. When plastic removed found panel damaged. Reordering panel. Office to contact cs when parts come in to schedule return ; ordrng 1 W11625194 (U/i door panel)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Simsbury, CT 06070
Mike K.
Job Details: 02/23/2024
Replaced door glass assy for original being warped.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Simsbury, CT 06070
Mike K.
Job Details: 02/23/2024
Unit is under 1yr wp warranty per service bench. Replaced right rf door gasket with gasket shipped directly to cs from wp. Steamed gasket to smooth. Instructed to leave door closed for next 4-6 hours to allow to form.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Enfield, CT 06082
Gary V.
Job Details: 02/23/2024
"Arrived and found part damaged, retuning for credit and will reorder.; ordrng 1 W11449841 (Gearcase), dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11449841 GEARCASE"
We serviced a
FRIGIDAIRE RANGE
Model FGEH3047VFB
Near Windsor, CT 06095
Gary V.
Job Details: 02/23/2024
"Installed parts listed and cycled, tested fine now."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Springfield, MA 01104
Chris B.
Job Details: 02/23/2024
Complaint that the unit is making noises while tumbling. Found bad blower wheel. Quoted parts and labor replaced part and dryer running normal. 1yr warranty on parts and labor. Collected in full.; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
ADMIRAL DRYER
Model ADE7000AYW
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 02/23/2024
Installed new fuse kit and tested all checks ok. Demonstrated proper operation. Will need new heater soon as it seems brittle.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Agawam, MA 01001
Chris B.
Job Details: 02/23/2024
Complaint that the unit is leaking water from the bottom back corner. Found bad water valve. Quoted parts and labor. Replaced part and unit running normal. No more leaks. 1yr warranty on parts and labor.; used 1 W11165546 (VALVE) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Longmeadow, MA 01106
Roger R.
Job Details: 02/23/2024
"Found unit had a bad heater element. Quoted 99.99 for new heater and $199 labor rate. Installed new heater and tested, all okay. ; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Mount Holly, NC 28120
Ryan S.
Job Details: 02/23/2024
"Retuned to install parts. Installed spray arm, installed heater element on previous call. Money collected on previous call for total amount. Verified proper operation after installation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Belmont, NC 28012
Ryan S.
Job Details: 02/23/2024
"Retuned to install part ordered. Installed part, ran unit verified proper operation."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Hartford, CT 06114
Amanda R.
Job Details: 02/23/2024
Complaint drying only 5 items it shuts off leaving clothes wet explained when drying smaller loads needs to use timed dry because its the k key cycle that dosent use the sensors
We serviced a
SAMSUNG DRYER
Model DVE50R5200W\A3
Near Meriden, CT 06451
Jimmy R.
Job Details: 02/23/2024
"Tested unit install main control board, unit now cycling and heating and not shutting off. Machine now operating as manufacturer specs"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Windsor, CT 06095
Gary V.
Job Details: 02/23/2024
"Inspected and didnt see any fault codes, customer may have had an off balance load, reset controls and cycled thru full load, tested fine. Also leveled legs and stabilizers."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Southington, CT 06489
Jimmy R.
Job Details: 02/23/2024
Tested unit ran diagnostics and found control giving F7-E8 error code motor over heating check voltage to motor found up and down. Check slider and found slider operating to specs. Will order new control and rotor motor ; ordrng 1 W11675186 (Control) and 1 W10006482 (Rotor motor)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Springfield, MA 01109
Roger R.
Job Details: 02/22/2024
"Texted customer,was told they were expecting us Monday and they were not home but at work. Texted and called office. Phone was busy and went to voice mailbox; dspstn on spec-tagged invntry: 1 W11565030 LATCH"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28269
Robert A.
Job Details: 02/22/2024
"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found the unit heats, tumbles and has decent airflow. Cx says occasionally the unit will still have an active display screen but the drum will stop. Then he has to wait a few minutes for the drum to start tumbling again. The motor is overheating and stalling. The unit needs a new motor to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/22/2024
Customer complained of no power. Found neutral line has low voltage (4.5v) coming through it to ground. L1 and r1 have 110v but when plugging in power doesnt regulate due to issue with neutral. It is an older house so issue is with neutral. Had this same issue on 7-2023. Called techline then after replacing control board and harness and determined issue is with the electrical in The home. This is a new tenant and wasnt the last tenant that was here in 7-2023. Informed tenant to call landlord to get electrician to come fix issue. If called back for same issue they will have to pay due to issue not being covered under warranty.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/22/2024
"Complaint washing machine was left in pieces by advance appliance. Original complaint washer would not drain, was showing two lights on user interface. It would flash consistently. I found issue with a broken harness. I was able to put machine completely back together with no issues. Nothing missing latch works fine. Control works fine. Spaced harness, connecting to drain pump back together was able to test all operations of the washing machine. Everything is working unit will need harness to fix only issue she found.; ordrng 1 W11643701 (Harness)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FDSH450LAF3A
Near Meriden, CT 06451
Chuck M.
Job Details: 02/22/2024
Customer complaint is that dishwasher door gasket keeps coming off. Inspected and found bottom rack is missing 2 roller wheels causing rack to pull out and fall again gasket. Ordered roller kit. ; ordrng 1 405507213 (rack roller)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Charlotte, NC 28269
Robert A.
Job Details: 02/22/2024
Cx complaint that the unit is leaking water when running cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The components passed but I did notice water rising on the front of the tub when I removed the panel. The lower spray arm is separating cause abnormal water flow during cycles. The valve leaks unconditionally when water to supplied to the unit. The spray arms and a water valve need to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 WPW10498900 (Upper spray arm) and 1 WPW10491331 (Lower spray arm) and 1 W11175771 (Water valve)