We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near York, SC 29745
Mitch H.
Job Details:
06/03/2024
"Checked and found that washer would not start cycle. Entered diagnostics, no stored error codes. Unplugged washer to cycle power. Plugged bag in, washer now operating properly. Requesting P&A for control.; rqstng P&A on 1 W11556725 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW1
Near Meriden, CT 06451
Jimmy R.
Job Details:
06/03/2024
"Installed new cntrl,harness and ignitor also replaced thermal fuses due to black all over them and heater checked unit for correct flam and machine is now heating up and flam is normal. Ran unit threw a timed dry and all operations now working to specs ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT , used 1 279973 (Thermal cutoff) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Mansfield, CT 06250
Amanda R.
Job Details:
06/03/2024
Replaced both ff door gaskets explained wanted to put them in dryer to help relax rubber customer didnt want me to put in dryer was okay with wrinkles
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Willington, CT 06279
Amanda R.
Job Details:
06/03/2024
Unit not leveled correctly leveled but left side mounting screws out ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Meriden, CT 06450
Jimmy R.
Job Details:
06/03/2024
"Checked over unit and found washer would not complete a cycle it would error out f9e1 long drain checked drain and found water just dripping out, removed drain pump and found screen plugged with sock blocking water from draining and machine operation removed items and ran unit thew a diagnostics cycle, all operations now working to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Amherst, MA 01002
Chris B.
Job Details:
06/03/2024
Replaced all parts and unit running normal. No leaks detected.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28269
Robert A.
Job Details:
06/03/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Simsbury, CT 06070
Ruben C.
Job Details:
06/03/2024
Replaced cover and control had to defrost coil checked heating element normal ohm reading cust will observe for proper operation
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Huntersville, NC 28078
Ryan S.
Job Details:
06/03/2024
"Customer complained unit icemaker not working. Ran diagnostics found E2 error. Found no water in icemaker. Found filmtube frozen, found fill tube heater not working. Quoted 467.55 for repair. Customer paid via card. Scheduled return call for Thursday PM. ; ordrng 1 W11658802 (Icemaker) and 1 W11087201 (Fill tube heater)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Huntersville, NC 28078
Robert A.
Job Details:
06/03/2024
Cx complaint that the unit is still making the squealing noise. I inspected the unit to confirm the complaint. I found the idler pulley is rusted and needs to be replaced. I replaced the idler with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Huntersville, NC 28078
Robert A.
Job Details:
06/03/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS05
Near Cornelius, NC 28031
Robert A.
Job Details:
06/03/2024
"Cx complaint that the unit is not cooling well in the FC. I inspected the unit to confirm the complaint. The cx said it normally happens whenever more times are put in the FC.I took temps for each area. The FC was set to -6 it read 2. He RC was set to 37 it read 42. I checked the rear of the unit, the compressor is working fine. I did notice the condenser fan is running really slow, to the point I can stop it was my hand and it has trouble starting again by itself. The incoming voltage to the fan is 12vdc as designed. The condensers low fan speed to hindering the cooling of the unit. The unit needs a new condenser fan to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11574308 (Condenser fan assembly) and 1 W11664342 (Main control)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Cornelius, NC 28031
Robert A.
Job Details:
06/03/2024
Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f5e1. I noticed the lid has separated in the area near the hinge not allowing the lid to lock. The lid assembly needs to be replaced to resolve the issue. I quoted the cx and collected the service call fee by CC.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near East Longmeadow, MA 01028
Chris B.
Job Details:
06/03/2024
Complaint that the unit is not cooling properly. Found compressor running dry hot and not reaching proper temperature. Ice in the freezer looks glassy. Found rust accumulated in the drain tube. Customer will look into another unit.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Springfield, MA 01118
Chris B.
Job Details:
06/03/2024
Complaint that the unit is not turning on. Found bad AC cord. Will order parts for a return visit.; ordrng 1 W11611445 (Harness Wire Ac Cord) and 1 W11562260 (Control Board)
We serviced a
KENMORE REFRIGERATOR
Model ="10661184101"
Near Springfield, MA 01109
Chris B.
Job Details:
06/03/2024
Complaint that the unit is not cooling properly in the fresh food section. Found bad evaporator motor and drainage clogged. Replaced part and unclogged the unit. Unit working normal.; used 1 WPW10189703 (EVAP MOTOR) from stock
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRS325SDHW08
Near Springfield, MA 01108
Mike K.
Job Details:
06/03/2024
"Icemaker not making ice, tray full. Would not advance. Replaced icemaker and went through full harvest, filled fine.; used 1 W11546935 () from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Springfield, MA 01128
Chris B.
Job Details:
06/03/2024
"Complaint that the unit is not cooling properly. Found unit unplugged. Ran unit and found that the start relay is getting hot and tripping. Tried new start device and same issue. All pins ohmed out but found compressor seized and not running. Will order all parts for a return visit. R600a ; rqstng P&A on 1 W11580057 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Drier Filter) and 1 W11504449 (Coupler), ordrng 1 W11504449 (Coupler), rqstng P&A on 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Wilbraham, MA 01095
Chris B.
Job Details:
06/03/2024
Replaced part and unit running normal. No leaks detected. Customer complaint that the last time testing out the new wash pump that was defective and leaked water during the test the basement has a medium size water stain in the ceiling. Customer will call Whirlpool for this issue. Due to unknowing that the new wash pump was defective til is was fully tested by the tech. The second one ordered was installed with no issues.; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Springfield, MA 01105
Mike K.
Job Details:
06/03/2024
"Cs says unit is from rent a center. Does not have receipt, they called owner and I looked at unit while he contacted her.Portable washer.Says unit wouldnt unlock after cycle.Unlocked on arrival, tested in spin cycle. locks fine, takes a minute or so to unlock. Tested four times and worked fine each time.Owner does not have receipt for rent a center and does not come up in service bench. Advised to go through rent a center to set up call, but is working fine in testing done while waiting.No receipt and not paying for unit, will schedule through rent a center with any further issue."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Cramerton, NC 28032
Ryan S.
Job Details:
06/03/2024
Retuned to install new evap fan. Installed evap. Verified proper operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Chicopee, MA 01013
Mike K.
Job Details:
06/03/2024
"Fr not cold enough, on max. Meats soft, ice cubes in ice trays sitting in water . Compressor /fans running.Removed evap cover and frost build up in upper right, rest of evaporator with no frost pattern. Sealed system issue, r600a unit.Office to contact cs when parts come in to schedule return.; ordrng 1 2xtime (2x time) and 1 W11109499 (Drier) and 1 W11504445 (Drier coupler) and 1 W11504447 (Drier coupler) and 1 W11580057 (Compressor) and 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler) and 1 W11578004 (Evaporator) and 1 W11504450 (Evap coupler) and 1 W11506619 (Evap coupler) and 1 R600a (R600a) and 1 Lokringsealant (Lokring sealant)"
We serviced a
KENMORE DRYER
Model 402-89032012
Near Southampton, MA 01073
Mike K.
Job Details:
06/03/2024
"Unit operating, not tumbling, found belt brokenQuoted for belt/ pulley and labor; ordrng 1 6602-001655 (Belt) and 1 DC93-00634A (Pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near East Hartford, CT 06108
Chuck M.
Job Details:
06/03/2024
"Replaced compressor and vacuum system and charged to 43 grams. Frost pattern developed and unit is cooling. ; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504430 COUPLER 7/6 NR MS 00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Monroe, NC 28110
Jonathan J.
Job Details:
06/03/2024
"Complaint washer works just fine. It just will not dispense fabric softener fabric softener still remaining at the end of the cycle. Issue is a recently occurring issue. I found hot water valve had been turned off recently due to the valve leaking. This machine requires hot water for the fabric softener dispenser to work properly. No further issues or abnormal noises heard with washing machine at this time. As soon as customer is able to get water leaking issue, controlled or fixed and resume with hot water issue should remedy itself by turning on hot water"
We serviced a
KENMORE DISHWASHER
Model 665.12773K312
Near Monroe, NC 28110
Jonathan J.
Job Details:
06/03/2024
9-1 9-2 complaint dishwasher leaking . I found diverter assembly is leaking. On this specific model you cannot replace entire sump motor assembly. Unit has to be rebuilt. Piece by piece unit unit will need hose kit. Unit will need diverter assembly. Unit will need sump kit unit will need Gromit to fix main wash. Motor is working perfectly fine with no further issues found at this time.customer declined repair today is going to look at replacement options
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
06/03/2024
Customers complaint is dishwasher not drying dishes. Ran diag found no error codes. Ran self test and heater came on took pic. Customer not using rinse aid. Called tech support all checks normal customer must use rinse aid SR#7739215215
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
06/03/2024
Installed new parts ran test 12 in diag and all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
06/03/2024
"Installed new clutch, slider, control, and stator. Ran calibration and then self test all checks ok. Started a quick wash cycle and waited for it to fill and advance to wash."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Marlborough, CT 06447
Jeremy B.
Job Details:
06/03/2024
Installed new door and hinge all checks ok.
We serviced a
WHIRLPOOL DRYER
Model MGDE500VW2
Near Windsor Locks, CT 06096
Gary V.
Job Details:
06/03/2024
"Inspected and found idler pulley making noise, replaced with new idler pulley and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW2
Near Windsor, CT 06095
Chuck M.
Job Details:
06/03/2024
Customer complaint is that dishwasher would not start cycle. Ran diagnostics and found error codes F9e2 drain motor electrical problem. F8e4 overfill/float switch. F5e1 door switch stuck open. Ran automatic test cycle successfully. Ran normal cycle and checked for leaks and no leaks found.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Windsor, CT 06095
Chuck M.
Job Details:
06/03/2024
Replaced damper. Checked temperature settings and FF section was set at 35 degrees and freezer was set at-4 degrees. Set to recommended. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Monson, MA 01057
Chris B.
Job Details:
06/03/2024
Complaint that the unit is not cooling properly. Found start device tripping due to bad compressor. Found no reading on the compressor legs. Verified that the unit is within the 5yr warranty on the sealed system for parts and labor. Collected trip fee.; ordrng 1 W11547313 (Compressor) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Westfield, MA 01085
Mike K.
Job Details:
06/03/2024
"Unit is under 1yr wp warranty per service bench, just delivered couple days ago. Unit is running and cooling, but not sealing, frost build up in fr and water in rf. Complaint of sometimes stopping and things start to defrost. Also says is making some noises. Unit running on arrival and no unusual noises. Verified gaskets not sealing, door direction had been switched, flipped door gaskets , reformed and sealing fine. Did add washer to fr door hinge for better contact with top cabinet"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Westfield, MA 01085
Mike K.
Job Details:
06/03/2024
"Unit unplugged on arrival. Plugged in and unit is on manual drain. Allowed to complete. Cs said it did on its own , was not running any cycle, just started midday. Unit does have a high standing drain.No errors in history, ran diagnostic cycle fine. Re calibrated and ran test cycle again fine. Cs to monitor.If occurs again, cs informed to just let complete. If reoccurs repetitively, order control."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM03
Near Springfield, MA 01109
Gary V.
Job Details:
06/03/2024
Customer wasnt available and will call office to reschedule.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Springfield, MA 01109
Gary V.
Job Details:
06/03/2024
Customer wasnt available and will call office to reschedule.; saved tckt
We serviced a
GE DRYER
Model GTX33EASK0WW
Near Springfield, MA 01109
Gary V.
Job Details:
06/03/2024
"Inspected and found clump of debris lodged in blower, cleared out and tested fine."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Springfield, MA 01119
Gary V.
Job Details:
06/03/2024
Called customer and she canceled over the phone.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Springfield, MA 01104
Gary V.
Job Details:
06/03/2024
"Installed all parts listed and cycled thru auto test, all functions test normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Agawam, MA 01030
Gary V.
Job Details:
06/03/2024
"Inspected and found freezer door warped causing door not to seal properly, will order new door and she will call when it arrives.; ordrng 1 LW10858419 (Stainless freezer door)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Granby, CT 06060
Mike K.
Job Details:
06/03/2024
Unit is under 1yr wp warranty per service bench.Complaint of incorrect water temperature. Found water lines reversed. Corrected and ran manual component tests and verified correct water valve operation.
We serviced a
WHIRLPOOL WASHER
Model MVWB855DCO
Near Longmeadow, MA 01106
Gary V.
Job Details:
06/03/2024
"Inspected and found 120v getting to main acu but no operation at all, needs electronics replaced, will submit estimate and call.; rqstng P&A on 1 W11226503 (Ui panel w/harness) and 1 W11093097 (Main acu), states that autho needed"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Hartford, CT 06112
Ruben C.
Job Details:
06/03/2024
Checked unit found vent is old and being crushed have informed cust needs to get new vent instruct now fullfilled
We serviced a
WHIRLPOOL DISHWASHER
Model GU1100XTLQ1
Near Farmington, CT 06032
Ruben C.
Job Details:
06/03/2024
Checked unit found glass in Maserator remove glass tested operation normal draining normally and washing did not need parts ; dspstn on spec-tagged invntry: 1 8193762 FUSE KIT and 1 WP661658 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Newington, CT 06111
Ruben C.
Job Details:
06/03/2024
Ran diagnostics normally no error codes ran component test normal ran cycle normal have informed cust on loading
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near New Britain, CT 06051
Ruben C.
Job Details:
06/03/2024
Cust needs to get printed receipt from Home Depot to include model and date of purchase
We serviced a
MAYTAG DRYER ELECTRIC
Model MED3500FW0
Near Franklin, MA 02038
Aimee Z.
Job Details:
06/03/2024
Installed new tune up kit and tested; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Charlotte, NC 28214
Ryan S.
Job Details:
06/03/2024
"Installed new parts ordered by previous tech. Ran unit to test and mag made no noise. Tested mag and new mag is defective. Ordering new mag, and microwave control board. Noticed very slight damage from shipping but had seen worse and part was ok before. Wanted to try instead of just ordering new part. Informed customer office will call when part comes in. ; ordrng 1 W11578959 (Magnatron.) and 1 W11325786 (Microwave control) and 1 2xtimeframe (2xtimeframe)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Gastonia, NC 28054
Ryan S.
Job Details:
06/03/2024
"Customer had receipt from local furniture company, receipts from that company dont have model number. Have had this issue before. Informed customer to call company to get proper receipt with model number , or call whirlpool to get authorization to repair. Left call."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Stanley, NC 28164
Ryan S.
Job Details:
06/03/2024
"Custom complained unit not cooking in oven properly. Issue with bake, unit stops working in. Bake. Surface element ok. Replaced control board on previous call. Thermostat checks ok. Ran unit and checked temps with k type thermostat. Set to 350deg . Got 280? avg temp. Temp sensor was 1.7ohm and 1.7 ohm at board. Proper voltage to unit. Both elements getting voltage and heating. Installed control on last call. Called techline. Techline said to run 6 temp avg to get proper reading. Set to350? got temp sensor is reading temps correctly. Tech line said to replace temp sensor. Used different k type thermometer and ran 6 temp avg and got 329? set to 350? Unit seems to be working as designed now. Sr#7739210925 customer convinced unit not working properly, informed him temps are proper and have been the whole hour I was here, ( frost temp check was equipment failure) verified unit working as designed. ; used 1 Wpw10181986 (Sensor) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Vernon, CT 06066
Amanda R.
Job Details:
06/03/2024
Customer told dispatcher a kitchenaid model number but they have a ge unit and is upset because we dont carry ge parts on our truck and cant fix it today dosent want repair now
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Vernon, CT 06066
Amanda R.
Job Details:
06/03/2024
"Rails were not ordered ordered two freezer rails today ; rqstng P&A on 2 WP13055901 (Rails)s, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Windsor, CT 06095
Gary V.
Job Details:
05/31/2024
"Inspected and found ice maker accidentally turned off, turned back on and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near East Granby, CT 06026
Gary V.
Job Details:
05/31/2024
"Inspected and found freezing in the refrigerator compartment, and found air dampers stuck open, causing freezing, replaced part and cycled tested fine.; used 1 W11645127 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cromwell, CT 06416
Jeremy B.
Job Details:
05/31/2024
Installed new compressor and filter drier. Leak checked with nitrogen. Found leak in evaporator. Replaced and leak checked found none. Pulled vacuum then tried to recharge but compressor tripping off on overload needs new compressor. ; ordrng 1 WPW10507886 (Compressor)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW6157PB0
Near Middletown, CT 06457
Jeremy B.
Job Details:
05/31/2024
Washer leaving lint on the cloths. Ran diag found no error codes. Ran self test and it ran fine. Drain hose installed properly. Hot and cold flow proper. Customer using correct amount of soap. Recommend customer use clean washer cycle monthly and try a different cycle other then normal with extra rinse.
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Springfield, MA 01108
Chris B.
Job Details:
05/31/2024
Complaint that the units door has loosen is not holding the glass in its place. Found that the corner right is cracked. When trying to remove the glass the trim came off completely. The trim behind the handle has a plastic corner which holds the glass. This part was cracked and came fully separated when trying to adjust. Will need to order a new trim. Will order parts for a return visit. ; ordrng 1 W11449263 (Glass Trim Holder)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB10
Near Springfield, MA 01109
Chris B.
Job Details:
05/31/2024
"Replaced part and now diagnostic is responding correctly. Verified heating, damper, sensors and cooling and all working normal."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, NC 28269
Robert A.
Job Details:
05/31/2024
Cx complaint that the unit is not progressing through cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components worked except spin and agitate. Error code: f7e1 appeared after the service cycle. The unit needs a new capacitor to resolve the issue. I replaced the capacitor with 1 from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Charlotte, NC 28208
Robert A.
Job Details:
05/31/2024
Cx is a tenant and says the landlord will pay for any repair. The cx admits to there being a pest infestation in the house. The tenant is not willing to pay a service fee. I did not diagnose the unit. The pest need to be terminated before any work can be performed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Charlotte, NC 28208
Robert A.
Job Details:
05/31/2024
Cx says the unit is in warranty but does not have a receipt. I did not diagnose the unit.
We serviced a
ADMIRAL REFRIGERATOR
Model WRF535SMBM00
Near Windsor, CT 06095
Amanda R.
Job Details:
05/31/2024
Complaint bread soft and ice melted in freezer door switch frozen shut like door could of been left open cleaned condenser coils and set temp at 4 from 3
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near East Windsor, CT 06016
Amanda R.
Job Details:
05/31/2024
The door latch warped needs to be replaced door getting stuck on door lock ; ordrng 1 W11029221 (Door latch)
We serviced a
WHIRLPOOL M/W OTR
Model WMH78519LZ00
Near Tolland, CT 06084
Amanda R.
Job Details:
05/31/2024
High side sparking couldnt pull unit down because customer didnt want oven moved ; ordrng 1 W11708328 (Magnetron) and 1 W11256462 (Diode) and 1 W10561774 (Capacitor) and 1 W11249660 (Transformer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near Hartford, CT 06114
Chuck M.
Job Details:
05/31/2024
Replaced ice maker and it cycled and filled. Checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV09
Near Hartford, CT 06106
Chuck M.
Job Details:
05/31/2024
Replaced water valve and tested. Ice maker is filling. Reset unit.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Simsbury, CT 06070
Chuck M.
Job Details:
05/31/2024
Customer complaint is that washer left clothes wet. Ran diagnostics and found error codes F7e5 shifter fault. F8e1 long fill. Ran automatic test cycle and manual test cycle successfully. Explained off balanced loads and weight distribution. Also discussed too much soap.
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Hartford, CT 06112
Chuck M.
Job Details:
05/31/2024
Replaced blower wheel and tested. Dryer checked ok. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near West Hartford, CT 06107
Chuck M.
Job Details:
05/31/2024
Customer complaint is that dryer was taking too long to dry. Inspected venting and it checked ok. Voltage is good. Ran diagnostics and found no error codes. Found timed dry reverting back to air dry. Ran diagnostics test cycle and dryer remains on selected temperature setting. Dryer checked ok.
We serviced a
WHIRLPOOL M/W OTR
Model WML35011KS01
Near West Hartford, CT 06107
Chuck M.
Job Details:
05/31/2024
"Customer complaint is that microwave was not powering on. Checked voltage and it is correct. Found 20 amp fuse open. Replaced and tested. Microwave is working. ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Clover, SC 29710
Mitch H.
Job Details:
05/31/2024
Checked and found new compressor locked up. Pulling 11 amps trying to start. New compressor defective. Called tech line spoke to Steve SR# 773922358 to document issue. Ordering new compressor . Checked part availability and scheduled return for 6/5 AM ; ordrng 1 W11574734 (Compressor) and 1 2Xtime (2X time)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Clover, SC 29710
Mitch H.
Job Details:
05/31/2024
Checked and found gear case leaking and grinding. Needs gear case and slider. Quoted customer for repair and saved estimate. Customer approved repair. Checked part availability and scheduled return for 6/4 AM. Collected full amount on cc.; ordrng 1 W11393685 (Gear case) and 1 W10734521 (Slider) and 1 2Xtime (2X time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Charlotte, NC 28277
Jonathan J.
Job Details:
05/31/2024
Complaint unit is not making ice I found freezer door harness is broken going to ice maker harness is molded into door unit will need new door to fix ice maker issue. ; ordrng 1 LW11038922 (Door ff white)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
05/31/2024
Complaint not making ice use interface does not display digits properly either. I found user interface is failing. I also found heater has failed in ordering defrost heater for icemaker. Icemaker is working properly with no further issues found at this time unit after defrosting tube to icemaker is now filling with water properly. unit needs user interface and defrost heater to fix; ordrng 1 W11387386 (Ui) and 1 W11087201 (Heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
05/31/2024
Complaint not making ice. I found icemaker has E2 error code in history. Ice maker has lost position. I replaced ice maker I verified water pressure going to ice maker and door dispenser is proper no further issues found with machine at this time customer to allow 72 hrs for ice. ; used 1 W11658802 (ICE MAKER) from stock
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HV07
Near Blacksburg, SC 29702
Mitch H.
Job Details:
05/31/2024
Tested and found that light will not turn off after customer changed bulb. Microwave needs control board. Board is on order. Will install when part arrives.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Ellington, CT 06029
Amanda R.
Job Details:
05/31/2024
Stand pipe for drain hose overflowed
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Chicopee, MA 01020
Mike K.
Job Details:
05/31/2024
"Unplugged on arrival. Plugged in and n and nothing running as previously diagnosed. Replaced inverter and compressor is running, return line getting hot. Previous tech said there was voltage to inverter but compressor not running. Freezer liner in front of evap is getting cold. Front of unit getting hot and measured internal temps down to 28 and dropping after 15 minutes of running. Compressor did ramp up while monitoring. Cs to monitor.For future reference unit is a r600a unit, but parts list does not include couplers for lokring."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Springfield, MA 01119
Mike K.
Job Details:
05/31/2024
"Unit is under 1yr wp warranty per ser/mod tag manufacture date 202402.Found loose harness by compressor, reconnected and lights all working."
We serviced a
KENMORE WASHER
Model ="11026002012"
Near Holyoke, MA 01040
Mike K.
Job Details:
05/31/2024
"Sometimes powers on, but will not start, wp design unit. Was washing blanket when stopped, water in unit. Found 111vac voltage to drain pump, not humming, not running.Quoted for pump/labor.. accepted. Replaced pump and unit still will not run, control board failure. Denied repair. Collected for service call only"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Cornelius, NC 28031
Ryan S.
Job Details:
05/31/2024
"Customer complained drum not spinning found broken belt. Quoted 288.49.,used dryer repair kit. Replaced belt and pully.,verified proper operation. Collected fee via check#. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Mooresville, NC 28117
Ryan S.
Job Details:
05/31/2024
Returned to install temp sensor and control. Installed parts after defrosting evap coils. Verified proper cooling and ran service mode to make sure defrost working. Verified proper cooling. Informed customer to give 24hr for proper cool
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Stanley, NC 28164
Ryan S.
Job Details:
05/31/2024
Customer complained of water error cods. Upon arrival found error code in memory. Found plunger not opening when voltage sent to vavle.Found cold valve not opening. Replaced water valve from pre id ts. Verified proper operation after install via normal cycle. ; dspstn on spec-tagged invntry: 1 W11220230 VALVE
We serviced a
KENMORE REFRIGERATOR BOT
Model ="79572033111"
Near Suffield, CT 06093
Gary V.
Job Details:
05/31/2024
"Inspected and compressor no longer pumping properly, no frost pattern, quoted for repair and he he will call if wants repaired."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Denver, NC 28037
Ryan S.
Job Details:
05/31/2024
Retuned to install gearcase and Washplate. Installed parts. Ran calibration from new parts to control board. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11449841 GEARCASE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEE00
Near Longmeadow, MA 01106
Gary V.
Job Details:
05/31/2024
"Inspected and found air damper stuck open causing freezing temps in ff compartment, replaced with new air damper and cycled, please allow 24-48 hours for temps to regulate.; used 1 W11164593 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL DRYER
Model LG7001XTW0
Near Longmeadow, MA 01106
Gary V.
Job Details:
05/31/2024
"Inspected and found I put door spring on backwards, and door spring hitting and adjusted and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB09
Near Somers, CT 06071
Gary V.
Job Details:
05/31/2024
"Inspected and found evaporator fan motor broken, and drain tube clogged with ice, replaced fan motor, cleared out ice, tested fine.; used 1 WP2315539 (EVAP MOTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Charlotte, NC 28212
Ryan S.
Job Details:
05/31/2024
"Was sent to check system for leaks. Found one leaks on left compressor joimt using 200lb nitrogen. . Fixed joint. Pulled Vaccum steady after 20min. Went to charge unit and compressor kicking out. Tried using another start device still kicking out. Needs new compressor. Talked to Jenn, she has already ordered parts. Informed customer office will call to schedule return call. ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fort Mill, SC 29715
Mitch H.
Job Details:
05/31/2024
Tested and ran diagnostics. This time I have an E3 heater error code. Found tube heater bad. Needs ice maker and heater. Quoted customer for repair. Customer approved. Customer will be out of town next week. Scheduled return visit for 6/11 PM. Collected full amount on cc.; ordrng 1 W11658802 (Ice maker) and 1 W11087201 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
05/31/2024
"F2e1 f0e5 f0e2 f1e1 ; ordrng 1 W10404050 (DOOR LOCK) and 1 W11454741 (GEARCASE) and 1 W10745340 (Control) and 1 W10780048 (Suspension rods) and 1 WP389140 (BLOCK,DRUM) and 1 WP21366 (Spanner nut) and 1 WP3951744 (Agitator) and 1 WPW10006355 (ACTUATOR) and 1 WPW10006384 (BELT) and 1 W10721967 (CAM KIT)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Monroe, NC 28110
Jonathan J.
Job Details:
05/31/2024
"Complaint whenever fan is running on the microwave and I am cooking on the front two burners anything that has a lot of moisture in it. Steam will accumulate on the outer door panel and drip back down into the pots. Not sucking steam outside properly. I found microwave its a 220 CFM rated microwave, that is plunged deep into the cabinetry, allowing the front burners of the cooktop to protrude past the bottom of the microwave, allowing for excessive moisture to accumulate on the outer door panel of the microwave. No issues found with the micro venting system at this time."
We serviced a
MAYTAG DRYER
Model MED5630HW0
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
05/31/2024
"Installed new new door assembly and ran dryer, unit is now closing properly and dryer is heating and working to specs"
We serviced a
MAYTAG COOKTOP
Model MER8800FZ1
Near Charlotte, NC 28216
Robert A.
Job Details:
05/31/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mooresville, NC 28115
Robert A.
Job Details:
05/31/2024
"Cx complaint that the unit is not starting cycles at all. I inspected the unit to confirm the complaint. I found an error code: f9e1. I attempted a regular, service and manual cycles. Nothing responded. I checked the drain pump, nothing was caught in it. I did find the lower harness to the drain pump has separated and needs to be replaced. Im ordering the part for the return visit. ; ordrng 1 W11568984 (Lower harness) and 1 W11396717 (Drain pump)"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Waterbury, CT 06706
Jimmy R.
Job Details:
05/31/2024
"Checked over dryer and found unit would power on but not tumble unit would just sit and count down. Checked voltage and 240v coming into terminal block 120v acrossed spun drum by hand and found no resistance, removed panel and found belt broken causing mo operation. Replaced broken belt and lubed all rollers and idler ran unit threw a timed dry and unit is now tumbling and heating properly ; used 1 661570V (BELT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Davidson, NC 28036
Robert A.
Job Details:
05/31/2024
"Cx complaint that the unit is not cooling at all in both areas. I inspected the unit to confirm the complaint. The compressor and fans are running fine. Both areas are at room temp, theres no cooling at all. I ran test 4 and 5 for the compressor. Both tests worked fine. Theres a heavy refrigerant smell in the RC. The unit needs new evaps to resolve the issue. Im ordering the parts for the return visit. I collected the service call fee by CC. The unit is still within the extended SS warranty window.; ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (Evap) and 1 W11492867 (Evap)"
We serviced a
WHIRLPOOL OVEN
Model RBD305PRS00
Near Matthews, NC 28104
Jonathan J.
Job Details:
05/31/2024
Complaint upper oven keeps going into self clean part 8303883 and 8304248 are no longer available unit needs ui membrane and main control to fix. Unit is non repairable. Called safety team they say they will call customer to discuss replacement options. ; ordrng 1 8304248 (Membrane switch black) and 1 8303883 (Main control)