We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near New Hartford, CT 06057
Jimmy R.
Job Details: 02/01/2024
"Tested unit and found machine leaking water from under unit removed kick panel and found under machine wet and water leaking from drain hose connection. Removed dishwasher and found when installed the drain hose connection was over tightened crashing hose and causing it to drip. Removed connection and fixed drain hose to stop from leaking ran several cycles and unit is now dry and operating properly, fixed drain hose under sink so it has a loop in it secured hose and all operations are now working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED9250WL0
Near Litchfield, CT 06759
Jimmy R.
Job Details: 02/01/2024
"Checked over unit and found dryer coming on and tumbling checked dryer for heat and unit is heating removed lower kick panel and checked over rollers, heater idler found all functioning properly, let unit run and checked heat for cycling and unit is working to proper specs"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Morris, CT 06763
Jimmy R.
Job Details: 02/01/2024
"Tested unit due to dryer would not dry clothes fully this would not happen all the time, checked venting and found vent is short and new checked outside cap and air is blowing strong. Ran unit thew a diagnostics cycle and found 240v to terminal block 120v to each side of heater checked for errors and found F4e3 restricted air flow, f2e1 stuck key checked venting and found lint screen housing blocked with lint causing poor air flow noticed lint seemed to be from slot of moisture collecting in unit, cleaned housing and ran unit thew a sensing cycling vent came back with good flow was coming back with AF AIR flow issue. Let unit run and all operations are now working to specs"
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Avon, CT 06001
Chuck M.
Job Details: 02/01/2024
Installed infinite switch and right front burner. Element still has a void. Ordered harness ; ordrng 1 W11171888 (harns-wire) and 1 W11171874 (harns-wire) and 1 W11172427 (harns-wire)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Burlington, CT 06013
Chuck M.
Job Details: 02/01/2024
Customer complaint is that dishwasher buttons were not responding. OLMed out harness and it checked ok. Reconnected and buttons are all working. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Bristol, CT 06010
Chuck M.
Job Details: 02/01/2024
Customer complaint is that ice maker was not working. Jumped out ice maker and it cycled and stopped for a second. Then continued and dropped cubes. Then filled. Tested again and ice maker cycled and filled properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Bristol, CT 06010
Chuck M.
Job Details: 02/01/2024
Customer complaint is that ice cream was rock solid. Customer had ice cream in freezer for approximately 1 month. Verified temperatures in both sections and temps checked ok. Found package ham blocking thermistor in freezer. Some dust buildup on condenser. Cleared and advised customer to keep thermistor clear from being blocked.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Mooresville, NC 28115
Robert A.
Job Details: 02/01/2024
"Cx complaint that the unit does not progress through cycles. I inspected the unit to confirm the complaint. I found no error code and started a normal cycle. The unit did not spin at all, just hummed. The capacitor is bad. I replaced the capacitor and tested the unit for the cx. The unit is working as designed.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ1
Near Davidson, NC 28036
Robert A.
Job Details: 02/01/2024
Cx complaint that the units top rack does not slide out. I inspected the unit to confirm the complaint. I found the wheel was off track on the left side not allowing it to slide out. I correctly adjusted the wheels on the rack and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Huntersville, NC 28078
Robert A.
Job Details: 02/01/2024
Cx canceled the appt. Was not willing to pay the service call. I did not diagnose the unit.
We serviced a
LG DRYER
Model DLEX7600KE
Near Huntersville, NC 28078
Robert A.
Job Details: 02/01/2024
"Cx complaint that the unit door does not close successfully. I inspected the unit to confirm the complaint. The door opens vertically and horizontally, it has trouble transitioning from on the the other. The unit would need a new door to resolve the issue. I collected the service call by CC."
We serviced a
SAMSUNG HOME COOKING - E
Model NE59J3421SS/AA
Near Springfield, MA 01104
Chris B.
Job Details: 02/01/2024
Complaint that the unit sparked and oven doesnt reach temperature. Found burnt out control board. Parts no longer available for this unit. Stove cannot be serviced due to parts no longer available.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near West Springfield, MA 01089
Chris B.
Job Details: 02/01/2024
Complaint that the unit is leaking water from the bottom. Found bad sump pump and all wash arms are clogged. Screen is defective. Customer was not happy with the price of parts and labor. Collected trip fee.
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near West Springfield, MA 01089
Chris B.
Job Details: 02/01/2024
Complaint that the unit is making noises while tumbling. Found bad rollers tensioner and belt. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Mansfield, MA 02048
Aimee Z.
Job Details: 02/01/2024
Installed new heater kit per serial number Special Project code S17304.And new hose and wash pump. Tested for leaks Complete
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Stanley, NC 28164
Ryan S.
Job Details: 02/01/2024
Customer complained of gas smell. Ran unit on bale 350? unit ignited right away and stayed lit until preheat. Watched unit and unit was lighting when prompt. Flame is normal size and burning properly. . Customer said he could smell gas when it starts. Worried there is a leak or too much gas coming out. Called tech line after informing customer he will smell gas sometimes when using oven. Unit does not have gas smell when not in use. Sr#7738378390 tech line agreed with findings. . Informed customer Unit working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 02/01/2024
"Customer complained door doming odd when opened. Confirmed complaint, foudn beackets at bottom of door not staying secured and part of the outer door is not staying in place causing door to come apart when opened/ moved. Ordering outer door, brackets and screws, and nameplate. Told customer to to use oven until return . Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11620704 (Outer door.) and 2 W10883315 (Bracket)s and 1 W10837731 (Screw) and 1 W11178521 (Nameplate)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 02/01/2024
"Customer complained unit started leaking after stopping twoce. Found f8e1 error. Found hose had came off on bottom of unit. Put new hose clamp on and ran component activation, All funtions working as designed. Ran unit through quick wash cycle. Unit completed full cycle with no errors. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Dallas, NC 28034
Ryan S.
Job Details: 02/01/2024
Customer complaint asking loud noise. Found bolt holding stator cover off. Found bad slider. Replaced slider which came with new stator bolt. Ran component activation and all funtions working as designed. ; used 1 W10734521 (SLIDER) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Mendon, MA 01756
Aimee Z.
Job Details: 02/01/2024
"Found the heater no continuity , replaced heater and cleaned out lint build up.Tested heating upAlso advised Cust to have vents cleaned ASAPVent wizards 1866 498 7233; used 1 WP3387747 (Heater) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 02/01/2024
"Tested and ran diagnostics, found F3E2 NTC error and F6E2 ACU error. Will need heater and ACU. Units will have to be unstacked to perform repairs. Quoted customer for repair. Saved estimate. Customer declined repair. Collected for service call on cc."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near York, SC 29745
Mitch H.
Job Details: 02/01/2024
"Tested and ran dryer. Dryer is heating and cycling normally. No issues found. Ran diagnostics, no stored error codes. Dryer operating as designed."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Clover, SC 29710
Mitch H.
Job Details: 02/01/2024
Customer had dryer running on arrival. Noise is not a squeaking or squealing noise. Dryer has a rattling noise intermittently. Was not able to pinpoint source. Called tech line spoke to Travis SR#7738376941. There are no reports of this issue on this model. His suggestion was to check and possibly replace all moving parts. Most have already been inspected or replaced. Ordering drum. Advised customer that drum will ship directly to them and they will need to inspect drum and call to schedule return.; ordrng 1 W10545923 (Drum)
We serviced a
MAYTAG WASHER
Model MVW6230RHW3
Near Enfield, CT 06082
Gary V.
Job Details: 02/01/2024
Inspected and found clothes getting stuck in the agitator and will order part and return.; ordrng 1 W11550891 (Agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Amherst, MA 01002
Mike K.
Job Details: 02/01/2024
"Complaint of fr now being too warm. Measured 8 in fr 36 in rf, set to 0 and 33.Compressor/fans running (rf on arrival). Good airflow from rf top vent.Pulled out fr evap cover and unit switches to fr cooling, fan operating. Ice block in upper right corner and heavy frost on first couple turnings of evap. Looks to be a sealed system issue. Notes were to diagnose and contact wp techline as customer has had numerous issues with unit since purchase , looks like 8 repairs from what I can see in notes.In diagnostics rf/rf thermistors pass.Called techline and agrees could be sealed system issue, would proceed with system pressures/repair with possible weak compressor, low charge or restriction.Sr#7738382284Ordering compressor, evaps, drier,2x time for sealed system repair.; rqstng P&A on 1 W10832994 (compressor) and 1 WPW10143759 (Drier) and 1 WPW10608485 (Evaporator) and 1 WP978025 (Valve) and 1 W11492867 (Evaporator) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB10
Near Hampden, MA 01036
Mike K.
Job Details: 02/01/2024
"Unit is under 1yr wp warranty per service bench. Freezing in rf. Just purchased and when turning down rf to stop freezing the ice cream in freezer would go soft. Some items in freezer against vents, showed cs and set freezer to max. Instructed to start at recommended return m rf again, if still getting some freezing should be fine with other adjustments to turn temp down in rf now. Doors all sealed fine and good airflow."
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Easthampton, MA 01027
Mike K.
Job Details: 02/01/2024
"Unit is under 1yr wp warranty per service bench. Unit will not turn on, no response from u/I. Voltage good at outlet and at control steady green blink light on control. U/I display faintly lit, no response. Reseated harness at control and same. Reseated at console and unit did come up working, but went on bro lock without being pressed., came out fine but Ordering console.; ordrng 1 W11384511 (Console)"
We serviced a
MAYTAG WASHER
Model MAH5500BWW
Near Westfield, MA 01085
Mike K.
Job Details: 02/01/2024
"Replaced latch assembly and ran normal cycle fine, went through fill and into wash, locked fine. Cancelled and unlocked fine, ran spin cycle fine."
We serviced a
GENERAL ELECTRIC RESIDENTIAL REFR
Model FUF21DLRDWW
Near Southwick, MA 01077
Mike K.
Job Details: 02/01/2024
"Replaced main control, u/i and thermistor for intermittent cooling issues. Compressor running after repair, u/i responsive."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near West Hartford, CT 06117
Chuck M.
Job Details: 02/01/2024
"Installed gear case, hub, actuator, cam, wash plate and belt. Tested and washer checked ok."
We serviced a
MAYTAG M/W OTR
Model MMV4205DS1
Near Hartford, CT 06106
Chuck M.
Job Details: 02/01/2024
Customer complaint is that microwave has error code F1e4 ACU PCBA failure. Confirmed error code. Cycled power and error code remained. ACU is NLA.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clover, SC 29710
Mitch H.
Job Details: 02/01/2024
"Tested and found noise coming from clutch. Removed and replaced clutch. Retested, operating properly and quietly. No unusual noises.; used 1 W10721967 (Cam) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KOCE500EBS01
Near Coventry, CT 06238
Amanda R.
Job Details: 02/01/2024
Sr 7738383407 bottom liner of oven chipping called tech support customer needs to call customer service
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near East Hartford, CT 06118
Amanda R.
Job Details: 01/31/2024
Replaced lint screen housing
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hartford, CT 06114
Amanda R.
Job Details: 01/31/2024
Lint screen wont go inside lint screen housing call of lint stuck in housing removed lint screen going in normally
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, CT 06040
Amanda R.
Job Details: 01/31/2024
Replaced controls motor just humming basket not spinning red wire broken going to clutch assembly customer saved old wire harness replaced tested operation normal
We serviced a
WHIRLPOOL DRYER
Model LEN2000LW0
Near Manchester, CT 06040
Amanda R.
Job Details: 01/31/2024
Unit wont start The door switch is broken replaced tested starting normally ; used 1 WPW10569603 (DOOR SWITCH) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Charlotte, NC 28214
Jeff L.
Job Details: 01/31/2024
"Unit had 60 volts coming down to heater control board needs to be replaced. Customer rescheduled for 2-08-24 amPart#W11087226; ordrng 1 W11087226 (Control board), dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Charlotte, NC 28214
Jeff L.
Job Details: 01/31/2024
Found dryer block wiring burnt and terminal block burnt need to replace block and clean up wires for good repair. Scheduled for 207-24 Part#279320; ordrng 1 279320 (Dryer block kit)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28216
Jeff L.
Job Details: 01/31/2024
"Belt was broke I replaced it already. The unit was also not heating found screws loose and stripped at terminal block unit needs a new block as well. Return 2-07-2024 amPart#279320; ordrng 1 279320 (Dryer terminal block kit), used 1 341241 (Belt) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Charlotte, NC 28269
Jeff L.
Job Details: 01/31/2024
The unit has only 30 day coverage of cosmetics I will inform the customer to contact whirlpool about getting a new knob from us they would have to pay for the knob.Part#W11159630 would be needed if they call back wanting knob
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 01/31/2024
"Gearcase leaking water bearing locked up tub sounds like a gravel road when spun by hand I found F3e3 inlet temp fault f7e1 tachometer missing signal failure f9e9 unknown error drain f5e4 latch failure error codes on new ui in fault history upon boot up same as old ui after unplugging all wires from lower unit that have been water damaged original ui was locked up until I unplugged everything from underneath drive motor, actuator, drain pump, unit will need gear case main control drain pump drive motor actuator cam assembly wash plate will have to be broken to remove as it is seized and spanner nut to fix. I replaced ui today and left everything unplugged under ui going to lower end. Drain pump resistance is 26.8 ohms hi resistance should be around 19 ohms causing damage to main control. I found corroded harness as well due to water damage caused by Gearcase leaking. Office to call customer when parts come in.; ordrng 1 W11543996 (Control) and 1 W10752187 (Screw) and 1 W10752283 (Washplate) and 1 W11551646 (Spanner nut) and 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11396717 (Drain pump) and 1 W11394572 (Latch assembly) and 1 W11400157 (Dispenser assembly) and 1 W11130932 (Harness lower)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Jeff L.
Job Details: 01/31/2024
Found dryer making a loud rattling noise it appears to be rollers or idler pulley the unit is stacked i advised maintenance that the unit would need to be dropped down for us to service unit. 2-9-24 amPart#4392067; ordrng 1 4392067 (Dryer kit)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28277
Jeff L.
Job Details: 01/31/2024
Found belt tore in a couple places making noise when rolling over idler pulley replaced belt unit ran and checked okCall complete; used 1 341241 (Belt) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Charlotte, NC 28227
Jeff L.
Job Details: 01/31/2024
Found unit not level and back hoses hitting back wall adjusted hoses and level machine unit ran and checked okCall complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20F
Near Mint Hill, NC 28227
Jeff L.
Job Details: 01/31/2024
F6 E4 says mis alignment with UI and control board. Have ordered UI and control will return 2-26-24 amPart#W11600630Part#W112611672xframe; ordrng 1 W11600630 (UI) and 1 W11261167 (Control board) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Chicopee, MA 01013
Mike K.
Job Details: 01/31/2024
"Unit is under 1yr wp warranty per service bench. Complaint is same as previous, when something is set on glass top unit squeaks, original cooktop bowed a bit no moved significantly. Top was replaced and better, but is still complaining of squeaking. Unit was pulled out on arrival. Does not squeak when adding pressure to frame in testing, just on glass.Contacted tech support.Assumes sound is from element springs, would not replace parts, it is not a functioning failure and will not cause any harm to unit.Sr#7738368334"
We serviced a
LG DRYER
Model DLEX3370V
Near West Springfield, MA 01089
Mike K.
Job Details: 01/31/2024
"Unit making scraping sound, found front support worn and cause, swapped front supports while removing damaged one so that unit should run fine until return. Quoted for supports and labor. Accepted. Collected in full via cc.; ordrng 1 AGM75510755 (Support)"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 01/31/2024
"Customer says broil burner would not light. Tested and found burner lighting properly. Tested several times and burned ignited every time. Set broil temp to 400. Allowed oven to reach temp and cycle off, waited to ensure burner would cycle back on. Burner relit correctly. Oven and burners igniting and operating as designed. Entered diagnostics, no stored error codes. All components working properly. Advised customer to monitor operation and if problem returns to call back."
We serviced a
WHIRLPOOLA DISHWASHER
Model WDF331PAHS1
Near York, SC 29745
Mitch H.
Job Details: 01/31/2024
"Tested and found pump/motor not starting. Ran diagnostics found F4E3 motor failure error. Removed and replaced pump/motor assembly. Reassembled, ran dishwasher and checked for leaks. Operating properly and no leaks. Canceled cycle and checked for leaks in drain, none found and draining correctly."
We serviced a
KITCHENAID COOKTOP
Model KCES550HSS00
Near Waterbury, CT 06708
Jimmy R.
Job Details: 01/31/2024
Installed new switch and switch shaft is not straight and level like it should be heated up all burners and unit is now operating to factory specs
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Wingate, NC 28174
Jonathan J.
Job Details: 01/31/2024
"Complaint dryer will not heat past 5 mins. 248vac b/r 124vac r/w 124 b/w 0.0 w/g moisture bar at pin j13 at control is oL when finger is removed 6.8 ohm when my finger is touching across moisture bar sensor pads testing good. I suspect sensor was not making positive connection between clothing causing issue I replaced thermistor and thermal cutout to motor. Thermistor had resistance of 3832 ohms. At room temp. 1000/1200 should be room temp. ; used 1 WP3392519 (THERMAL FUSE), and 1 WP8577274 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Monroe, NC 28112
Jonathan J.
Job Details: 01/31/2024
Complaint dishwasher not drying dishes. I found dishwasher does not have any rinse agent in it dishwasher is it plastic tub dishwasher I replace heating element tested operations. Everything is working fine. I found F7E1. Error code and diagnostics. Fault history no additional issues. found with dishwasher at this time Recommended rinse agent and also recommended customer to run hot water at sink faucet until water is as hot as it can get before starting a cycle. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Huntersville, NC 28078
Robert A.
Job Details: 01/31/2024
Cx complaint that the unit is flashing error codes. I inspected the unit to confirm the complaint. I found error codes: f9e0 f1e1. I tested the oven and it worked fine. The unit needs a new UI panel and control board to resolve the issue. Im ordering the part for the return visit and marking the part for the return visit.; ordrng 1 W11600634 (UI panel)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Newington, CT 06111
Chuck M.
Job Details: 01/31/2024
Customer complaint is that washer is banging. Inspected and found front left suspension rod is missing. Ordered suspension. ; ordrng 1 W11400156 (Suspension)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Dallas, NC 28034
Ryan S.
Job Details: 01/31/2024
"Customer complained unit when washing bunches clothes up in corner and never stays in balance. Says he cant wash bigger than beach towel. Asked customer to run unit with a few towels and customer said I really dont want to use it it shakes the house and walks out. Told customer that techline will want me to run it with clothes , he just didnt say much else. Ran diagnostics and no error codes present. Ran unit empty on both spin cycles in diagnostic and Unit wasnt off balance while empty. Ran unit through agitate and unit agitating properly agitator is installed properly. Tech line said to tell customer he will have to run machine while Im here to properly resolve the issue. Sr#7738366283. Told customer what tech line said that I need to run unit with a load and watch load for proper diagnostic. Customer refused to run unit saying its already broke a door, he doesnt want to clean up mess from unit shaking too bad, informed customer that if I cant run it I cant diagnose it and if he calls back for some issue my company will have to charge trip fee to return. Called techline back and documented issue. Tech line documented his refusal to repair/ diagnose."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 01/31/2024
"Retuned to install shield/ belt cover, installed part. Reassembled, ran diagnostics and all functions working as designed, verified proper operation. ; dspstn on spec-tagged invntry: 1 WPW10427633 SHIELD"
We serviced a
WHIRLPOOL VENTHOODS
Model JXD7036YS7
Near Davidson, NC 28036
Robert A.
Job Details: 01/31/2024
"Cx complaint that the units blower fan is not working. I inspected the unit to confirm the complaint. I found the retracting motor works fine, it goes up and down. The blower motor is not getting any voltage neither is the switch. Schematics say 120v should be coming from the brown wire connected to the switch at the plenum motor housing. The unit needs a new switch to resolve the issue. The cx is still concerned about the vibration when unit descends. It is fine when it goes up but vibrates towards the end of the descent. Im ordering the parts for the blower fan but the influential parts for the vibration are are serviceable parts (tracks, slides, inner housing etc.). Im calling WP to document their concern about the vibration.; ordrng 1 W11088943 (Hood control) and 1 W11187731 (Motor assembly)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Davidson, NC 28036
Robert A.
Job Details: 01/31/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB2
Near East Longmeadow, MA 01028
Roger R.
Job Details: 01/31/2024
Found unit leaking at left side overfill. Checked and found rinse aid dispenser leaking during wash. ; ordrng 1 W11412300 (DISPENSER)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near York, SC 29745
Mitch H.
Job Details: 01/31/2024
"Tested dishwasher and found motor not starting. Ran diagnostics, found F7E1 motor failure error. Ordering pump/motor assembly. Checked part availability. Scheduled return visit for 2/5 AM; ordrng 1 W11460945 (Pump/motor)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Bloomfield, CT 06002
Gary V.
Job Details: 01/31/2024
"Inspected and found lid strike broken, replaced and cycled, tested fine.; used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Simsbury, CT 06070
Gary V.
Job Details: 01/31/2024
Installed new door and tested fine.
We serviced a
LG DRYER
Model DLEX3550W
Near Northampton, MA 01053
Chris B.
Job Details: 01/31/2024
Complaint that the unit is not heating properly. Found bad heating element and thermistor. Quoted parts and labor. Customer has 7 days to waive the trip fee into labor.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Northampton, MA 01062
Chris B.
Job Details: 01/31/2024
Complaint that the unit is leaking water from the bottom. Found water valve on the wall leaking water. Mentioned to the customer to have the valve looked at. Ran diagnostic cycle and found no leaks on the washer side. Collected trip fee.; dspstn on spec-tagged invntry: 1 W11106747 BELLOW
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 01/31/2024
Customer didnt have closing papers. Informed customer she would have to pay for service she said she would contact whirlpool or builder that she shouldnt have to pay.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cherryville, NC 28021
Ryan S.
Job Details: 01/31/2024
"Customer complained timer knob broke, confirmed timer knob and shaft broken, ordering timer knob and timer. Informed customer office will call when part comes in to schedule return call ; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob timer)"
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS03
Near Wilbraham, MA 01095
Chris B.
Job Details: 01/31/2024
Replaced part and unit running normal. Cycled both upper and lower bake and broil and all tested normal. ; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC
We serviced a
MAYTAG DRYER
Model MED6500MW0
Near Bristol, CT 06010
Chuck M.
Job Details: 01/31/2024
Customer complaint is that dryer is not heating. Checked voltage and got 120V at L1 to Neutral and 29.39V from L2 to neutral. Electrical issue.
We serviced a
WHIRLPOOL DRYER
Model WGD5830SW0
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/31/2024
Cust not there called tenant and office .Went voice mail; dspstn on spec-tagged invntry: 1 279834 COIL KIT
We serviced a
SAMSUNG DRYER
Model DVE45N5300V-A3
Near Springfield, MA 01119
Roger R.
Job Details: 01/31/2024
"Found failed heater. Replaced and checked, all okay; used 1 DC97-14486A (ELEMENT) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ludlow, MA 01056
Chris B.
Job Details: 01/31/2024
Complaint that the unit is not powering up. Found bad bards. Will order parts for a return visit.; rqstng P&A on 1 W11478526 (UI Touch Panel) and 1 W11419171 (Control Board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Palmer, MA 01069
Chris B.
Job Details: 01/31/2024
"Complaint that the unit is leaking water from the bottom. Found bad sump pump and wash arms. Will order parts for a return visit. ; rqstng P&A on 1 W11087376 (Sump Pump) and 1 WPW10463906 (Screen) and 1 W10837249 (Wash Arm) and 1 WPW10498900 (Wash Arm Mid), ordrng 1 WPW10526114 (Toe Panel)"
We serviced a
KITCHENAID OVEN
Model KFED500EBS05
Near Middletown, CT 06457
Jeremy B.
Job Details: 01/31/2024
Upper oven not going over 300 when it says 350 tested and found upper oven not heating past 300. Tested sensor and the value is high. The relay on control chatters. Needs new control and sensor. Customer sent in receipt. ; ordrng 1 W11594139 (Control) and 1 WPW10181986 (Sensor)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Middletown, CT 06457
Jeremy B.
Job Details: 01/31/2024
Customers complaint is washer making a banging noise. Tested suspension and its fine. Ran automatic test and washer ran properly. Had customer put a load in and explained that you must wash like items together so the load is balanced. Put a load of 6-6 towels in and ran rinse and spin and
We serviced a
WHIRLPOOL DRYER
Model MDG4000AWW
Near West Springfield, MA 01089
Mike K.
Job Details: 01/31/2024
"Replaced blower wheel and glides, which were riveted in and same with new. Put together and some scraping still from blower. Has not set position so pulled out a little further and reassembled and running smoother, cs says it is back to what it was before failure."
We serviced a
GE DISHWASHER
Model GDP645SYN4FS
Near Westfield, MA 01085
Mike K.
Job Details: 01/31/2024
"Cs getting both fits and h20 errors while unit is filling and is draining. They have attempted to clean out filter and hoses and removed pressure sensor and cleaned though didnt seem clogged at all. Verified pressure sensor is clear. Blew in/out to pressure switch and tested normal cycle, is filling fine and when cancelled it drained fine. Quoted for pressure sensor/labor."
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Springfield, MA 01108
Roger R.
Job Details: 01/31/2024
Found not washing properly. Agitates in one direction only and unit not spinning unit need a new main control will order and return to install asap; ordrng 1 W11624938 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/31/2024
Found the ice maker off used the tested button harvested ice maker and filled with waterCwa if problem
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Medway, MA 02053
Aimee Z.
Job Details: 01/31/2024
"Found the evap in fridge block of ice cream, steamed out Need new fan and harness with new gasket right door torn ; ordrng 1 W10633627 (Fan) and 1 WPW10277799 (Harness thirmister) and 1 W11190819 (Cover) and 1 W10407212 (Gasket)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near East Windsor, CT 06016
Gary V.
Job Details: 01/31/2024
"Inspected and found leak coming thru Gearcase, quoted and he will call if wants repaired."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Meriden, CT 06450
Jeremy B.
Job Details: 01/31/2024
Compressor tripping off on overload and not cooling. Needs new compressor. ; ordrng 1 W11547313 (Compressor) and 1 W11504416 (Fitting) and 1 W11504431 (Fitting) and 1 W11506635 (Fitting) and 1 W11504445 (Fitting) and 1 W11504447 (Fitting) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Ellington, CT 06029
Gary V.
Job Details: 01/31/2024
"Inspected and found water feed line o-ring inside the connection leaking, and informed customer."
We serviced a
KITCHEN AID DISHWASHER
Model KDPM604XPS0
Near Sharon, MA 02067
Aimee Z.
Job Details: 01/31/2024
"F7e1 single speed mtr failure, needs wash pumpHeater has been replaced already; ordrng 1 W11345228 (Wash pump)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Huntersville, NC 28078
Robert A.
Job Details: 01/31/2024
Cx complaint that the unit is not drying. I inspected the unit to confirm the complaint. I found that the unit is not getting 240v from the wall. L2 (red wire) is only gettting 3v. There is an electrical issue that needs to be resolve first. The units terminal block wire has thermal damage as well and needs to be replaced. Im ordering the part for the return visit. The cx needs a new power cord and repair the outlet for the unit to work after repairing the terminal block.; ordrng 1 279318 (Terminal wires) and 1 279393 (Terminal kit)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Huntersville, NC 28078
Robert A.
Job Details: 01/31/2024
Cx said the unit has been replaced. I did not installed the ordered parts.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Mooresville, NC 28117
Robert A.
Job Details: 01/31/2024
Cx complaint that the units lower oven door has a hard time opening fully. I inspected the unit to confirm the complaint. I found the vent trim on the bottom has separated making it difficult to open the door fully. The unit needs a new oven vent and trim to resolve the issue. Im ordering the part to resolve the issue.; ordrng 1 W11598202 (Oven vent) and 1 W11598135 (Vent trim)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Easthampton, MA 01027
Mike K.
Job Details: 01/31/2024
"Recovered refrigerant and recovered a decent amount, replaced compressor and drier and pulled into vacuum. Held perfectly for over 10 minutes. Charged with 4.5oz r134a. Return line getting hot and feeling cool air in freezer. Cs to monitor.; dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Iron Station, NC 28080
Ryan S.
Job Details: 01/31/2024
"Customer complained unit no working, Ui display is showing matrix of digits that are not in programming. Ui board bad, also found control board showing error with light codes. Also Ui plastic cover is coming off. Gave customer quote for repair for all parts which was 737.98. Also gave quote minus Ui plastic cover part, unit will work without part mostly just aesthetic issue. Shes beem dealing with almost since she bought it. Quote minus Ui cover panel is 569.01 ( which would be part W11460908 taken off 737.98 quote. Customer wanted to shop around. Informed customer trip fee will be deducted from total is she decides to repair within a week. Collected trip fee via card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Mooresville, NC 28117
Robert A.
Job Details: 01/31/2024
"Cx complaint that the unit is intermittent cooling and showing a PF code. I inspected the unit to confirm the complaint. It is cooling fine at the moment. I ran multiple major load tests, none loss power. The outlet has been switched, still the same thing. The unit needs new control boards to resolve the issue. I quoted the cx and collected the service call by CC."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Springfield, MA 01104
Roger R.
Job Details: 01/31/2024
Unit working normal. No unusual noises. Found excessive suds in tub during testing. Recommend using less detergent and running CLEAN WASHER cycle to help reduce odors. F0E2
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Springfield, MA 01109
Roger R.
Job Details: 01/31/2024
Due to rust and tub damage this unit is not repairable. Contact service plan due to rust and damage from rust.. see photos. ; dspstn on spec-tagged invntry: 1 W11283592 MOTOR-DRVE
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fort Mill, SC 29707
Mitch H.
Job Details: 01/31/2024
Checked and found heater burnt. Ran diagnostics to confirm no other issues. Only stored error was F7E1 heating error. All other components operating properly. Ordering heater. Checked part availability and scheduled return for 2/2 PM ; rqstng P&A on 1 W10518394 (Heater)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4027HW1
Near Waxhaw, NC 28173
Mitch H.
Job Details: 01/31/2024
"Removed and replaced heating element and thermal cutoff kit. Reassembled, tested, dryer heating and operating properly.; dspstn on spec-tagged invntry: 1 279769 THERMAL CUTOFF"
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX10
Near Waxhaw, NC 28173
Mitch H.
Job Details: 01/31/2024
Tech was assigned as a helper;
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Easthampton, MA 01027
Mike K.
Job Details: 01/31/2024
"Replaced console and ran normal cycle, went through fill and into wash fine. Cancelled and ran drain and spin, drained and went into full speed spin fine."
We serviced a
WHIRLPOOL DRYER
Model CEM2745FQ1
Near Bristol, CT 06010
Jimmy R.
Job Details: 01/31/2024
Left message with customer to call office plz
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Chicopee, MA 01020
Mike K.
Job Details: 01/31/2024
"Unit is under 1yr wp warranty per service bench. Cs says unit is making humming noise again, she had moved it, heard a loud clink and noise came back after, though she dislodged what was done previously. Unit is cooling fine, no abnormal sounds heard. Pulled unit out and permagum in places that was installed last visit. Running conpressor/fans and nothing abnormal heard. Only thing noises is the damper motor.; ordrng 1 W11236851 (Diffuser)"
We serviced a
WHIRLPOOL OVEN
Model KFEG500ESS3
Near Vernon, CT 06066
Gary V.
Job Details: 01/31/2024
Concern is steam or smoke while in aqua lift clean cycle. Inspected and found customer put water in base and ran a self clean per manual instruct and unit steamed and burnt off residue inside oven and customer was unaware of this style operation. Cycled unit to 400 degrees in bake and all functions tests normal at this time.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near South Windsor, CT 06074
Gary V.
Job Details: 01/31/2024
"Installed new panels, and cycled found shifter fault, defective wash pump and failure to heat fault, ordering main acu for open relay in board for heat and another new wash pump, will call for return date.; ordrng 1 W11178672 (Wash pump) and 1 W11308811 (Main acu)"