We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB00
Near Vernon, Connecticut 06066
Jeremy B.
Job Details:
06/07/2023
Refrigerator making random humming noise. Found condenser coil clogged causing compressor to get warm and cause exclamation and contraction. Found pipe insulation not on all the way causing discharge line to run on cabinet. Secured line and tested all sounds are normal. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EPA02
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
06/07/2023
Checked unit did not find any issues with unit tested normal
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
06/07/2023
Checked and found control dropping out anytime a cycle is started or when trying to run diagnostics. Ordering control.; ordrng 1 W11603811 (Control)
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS00
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
06/07/2023
"Replaced electrode and spark module. Tested cooktop, all igniters operating properly and burners lighting."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
06/07/2023
"Arrived and followed list customer had printed from Whirlpool. Checked and found freezer door not built properly, evaporator fan making loud noise. Shelves had edge protectors coming off and emblem not attached on one side. Ordering freezer door and evaporator fan motor. Put shelves and emblem in as P&A. Advised customer that these parts may be considered cosmetic and not covered by warranty.; ordrng 1 W11561286 (Freezer door), rqstng P&A on 1 W11130200 (Shelf) and 1 WPW10508311 (Shelf) and 1 W11223753 (Emblem), ordrng 1 WP2315549 (Evaporator fan motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM2
Near Hadley, Massachusetts 01035
Mike K.
Job Details:
06/07/2023
"Complaint of unit looking like not getting water, soap not dissolving. Tested and not getting water, found accumulation under float, cleared and tested again, filled properly. Let run into wash, cancelled and drained fine. Ran again setting on hot/sani rinse to help clean out unitCalled landlord and left message.. communicated via text and charged remaining labor charge."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
06/07/2023
"Complaint of spray arm not functioning. Tested and found unit fills, but wash motor not running.Quoted for sump assy and cs wants to think on it. Unit rack is rusting so weighing options of replacing vs repairing."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Shrewsbury, Massachusetts 01545
Chris B.
Job Details:
06/07/2023
Replaced suspension but found oil leak from the gear case and will need to order more parts. Suspension is installed on the unit.; rqstng P&A on 1 W11393685 (Gear Case) and 1 W10902814 (Wash Plate) and 1 W10734521 (Clutch) and 1 2xFrameJob (2x Frame Job)
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LM02
Near Shrewsbury, Massachusetts 01545
Chris B.
Job Details:
06/07/2023
"Complaint that the door on the microwave is not closing properly. Found glass not set well on frame, SP need new hinges. Will order parts for a return visit.; ordrng 1 W11600214 (Inner Door Assembly) and 1 W11319473 (Hinges) and 1 W11607070 (Arm) and 1 RivetGun (Rivet Gun & Rivets) and 1 2xFrameJob (2x Frame Job)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near Worcester, Massachusetts 01604
Chris B.
Job Details:
06/07/2023
Complaint that the unit is not drying properly. Found clogged venting on both the wall and dryer. Cleared out the dryer side but customer will have the house side cleared out too. Found no issues with the dryer in the heating and tumbling. Mentioned to the customer that is very important to have the venting cleaned out periodically to avoid future concerning issues.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Worcester, Massachusetts 01604
Chris B.
Job Details:
06/07/2023
Complaint that the unit is not washing properly. Found bad gear case leaking oil. Will order parts for a return visit.; rqstng P&A on 1 W11393685 (Gear Case) and 1 W10902814 (Wash Plate) and 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W10909670 (Spanner Nut) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Spencer, Massachusetts 01562
Chris B.
Job Details:
06/07/2023
Complaint that the unit is not cycling through properly. Found voltage drop that would disrupt the washer to run properly. Ran diagnostic test and found no issues with the washer.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Grafton, Massachusetts 01536
Amanda R.
Job Details:
06/07/2023
Long drain error wires going to drain pump broken fixed wires tested draining normally
We serviced a
MAYTAG WASHER
Model MVWB980BW0
Near Holden, Massachusetts 01520
Amanda R.
Job Details:
06/07/2023
Basket filling with water with unit off solenoid bad replaced valve assembly soft close on hinges dont work both hinges no longer available ; dspstn on spec-tagged invntry: 1 W10853723 VALVE
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Holden, Massachusetts 01520
Amanda R.
Job Details:
06/07/2023
"Replaced all parts tested operation normal ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH 1 W11419171 CNTRL-ELEC , and 1 W11550891 AGITATOR"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW0
Near Worcester, Massachusetts 01609
Amanda R.
Job Details:
06/07/2023
F25 tachometer error needs mcu and motor ; ordrng 1 WPW10384849 (Mcu) and 1 W11191299 (Motor)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Charlotte, North Carolina 28270
Robert A.
Job Details:
06/07/2023
"Cx complaint that the unit makes a weird noise at the end of the cycle. I inspected the unit to confirm the complaint. The unit heats, tumbles and has good airflow. I ran a 15 min timed cycle to wait for the end of cycle signal. The signal sound is normal. I recommended for the cx to record the noise to help us identify the issue. The unit is working as designed."
We serviced a
GE REFRIGERATOR
Model GTS16G5HJRSS
Near Charlotte, North Carolina 28226
Robert A.
Job Details:
06/07/2023
"Cx complaint that the unit is not cooling in the RC. I inspected the unit to confirm the complaint. I found the exit duct from the RC to the FC was clogged with ic not allowing warm air to exit the unit. I removed the ice from both inlet and outlet ducts and tested the unit for the cx. The unit is still not getting good airflow. I checked the evap fan, it is not rotating. I spun it by hand and it rotated slowly. The unit needs a new evap fan to resolve the issue. Im ordering the parts for the return visit. The cx paid in full by CC.; ordrng 1 WR60X31522 (Evap fan motor)"
We serviced a
WHIRLPOOL COOKTOP
Model Jgd3536ws01
Near Charlotte, North Carolina 28211
Robert A.
Job Details:
06/07/2023
Cx said she is not home at the moment and will have to reschedule her appt. I did not go to the home or diagnose the unit.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
06/07/2023
"Evaluate unit checking for noise thats not normal, ran diagnostic and hear noises coming from the back of unit. Pull unit out and found water copper supply line hitting back panel plate. Make adjustments to copper line and check unit working normal no more noise. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
06/07/2023
"Replace broken door strike, calibrate unit and check unit working to specification.; used 1 W11457841 (STRIKE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model wdt970sahw0
Near Charlton, Massachusetts 01507
Chris B.
Job Details:
06/07/2023
"Complaint that the unit is not heating nor washing properly. Found bad wash pump. Quoted for parts and labor. Replaced part and unit running normal. Lower Wash arm broke while installing and will order part for customer at no charge.; ordrng 1 W10837249 (Wash Arm), dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
06/07/2023
"Checked over machine and found both sections not cooling and unit not running, checked compressor and found not running removed ptc relay and connected new, compressor came on and started to buzz and kicked off on the overload compressor faulty and needs to be replaced. Will order new compressor kit,couplers,r600 bottle and lock prep glue ; ordrng 1 W11574734 (Compressor kit) and 1 W11504445 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process stub) and 1 R600a (Bottle) and 1 Lockprep (Glue) and 1 W11504447 (Coupler) and 1 W11504450 (Coupler)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Mint Hill, North Carolina 28227
Jenn F.
Job Details:
06/07/2023
"Lid separating at the hinge on left side. Replaced the lid, control board and latch assembly. Tested ok. ; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK and 1 W11400681 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, North Carolina 28213
Jenn F.
Job Details:
06/07/2023
"Replaced gearcase, cam, agitator and suspension rods. Calibrated unit. Ran diagnostic. Tested ok ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Oxford, Massachusetts 01540
Amanda R.
Job Details:
06/07/2023
Complaint frost build up randomly on things in freezer recommended taking a picture water dispenser is leaving calcium mark on front of freezer door replaced ice door assembly
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
06/07/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model WDT750SAKZ0
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
06/07/2023
Cx complaint that the unit is not turning on at all. I inspected the unit to confirm the complaint. The switch on the wall was in the on position but the unit is not responding at all. I checked incoming power and the control LED is flashing getting 122v. I checked and secured the connector and harness to the UI control. The unit needs a new UI control and panel to resolve the issue. The unit is working as designed.; ordrng 1 W11460962 (UI control) and 1 W11460908 (UI panel)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
06/07/2023
The wrong color door was sent and the handle was not sent with me. The cx states that a door handle was supposed to be ordered as well. Im ordering the parts for the return visit.; ordrng 1 W11600322 (Upper door panel) and 1 W11110499 (Door handle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Marshville, North Carolina 28103
Jonathan J.
Job Details:
06/07/2023
"Complaint freezer not cooling properly everything melted defrosted 15 to 20° in the freezer section per customer. Freezer temp as of right. The second is -4 evaporator has a full frost pattern on it going all the way up all the way down Cannot duplicate issues with refrigerator here today. Pressures are 35 psi equalized pressure is -9 psi steady 80 psi, high side steady evaporator drain pan is 3/4 of the way full of water. I suspect customer may have had a defrosting issue that worked its way free. I called Whirlpool technical assistance. Office file number 7736582054 file number. Whirlpool agrees unless there is a floating restriction in the sealed system that unit more than likely had a defrosting issue that rectified itself icemaker is a quarter of the way full of ice unit started cooling yesterday per customer. Customer only had a cooling issue in the freezer zone not the fresh food zone."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
06/07/2023
Installed new element and thermostat kit unit is fully operational.; used 1 279838 (ELEMENT) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
06/07/2023
Unit is leaking from the heating element causing floor damage Installed new heater unit is fully operational with no leaks. Left damaged part with the customer in case of damage claims. ; used 1 W11537778 (Heater) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Huntersville, North Carolina 28078
Mark C.
Job Details:
06/07/2023
"Unit is showing a long fill error, found unit is filling properly with good water pressure. No blockages or leaks in the pressure tube. Indicating a miscommunication between the pressure sensor and the control.; ordrng 1 W11316246 (Switch) and 1 W11456953 (Pressure hose) and 1 W11550649 (Control) and 1 W11316252 (Upper harness)"
We serviced a
JENN-AIR OVEN
Model JJW2430IL01
Near Charlotte, North Carolina 28278
Ryan S.
Job Details:
06/07/2023
Retuned to install Ui ordered. Installed Ui. Ran bake preheat and unit started heating. Verified proper operation.
We serviced a
IKEA DISHWASHER
Model IDT930SAGX0
Near Charlotte, North Carolina 28277
Ryan S.
Job Details:
06/07/2023
"Customer complained unit leaking on left side. Ran unit and ran unit for 30 mins with no leaks. O leaks on drain pump or hoses. No inlet valve leaks, no sump seal leaks. No inlet hose leaks. No leaks from door. No leaks from float switch seal . Drain line is running high enough and no running back into unit. Informed customer o leaks detected, no leaks from dispenser on door. if leak happens again take pictures under unit and call back. Verified proper operation of unit. ; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Charlotte, North Carolina 28277
Ryan S.
Job Details:
06/07/2023
Customer complained of frost buildup inside unit. Found frost buildup around damper/ baffle. Found baffle not closing. Ordering baffle motor. Scheduled return call for 6-13-23 am ; ordrng 1 WP2221296 (Baffle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Charlotte, North Carolina 28210
Ryan S.
Job Details:
06/07/2023
"Retuned and found freezer gasket falling off, put sealant around both gaskets and Informed customer to not open unit for a few hours to let set. Verified proper cooling and operation. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, North Carolina 28209
Ryan S.
Job Details:
06/07/2023
"Customer complained unit wont start. Upon arrival found proper. Outage to unit. Found thermal fuse and door switch good. Found board on control had fallen off panel, took picture. . Resecured panel and put small screw in hole provided on board. Read and ran unit. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3NHAXVY01
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
06/07/2023
Customer complained unit leaking. Customer had water line repaired previously. Found water filter housing leaking. Quoted $472. Collected via card. Scheduled return call for 6-12-23. Customer wanted to work on oven but model serial number tag wasnt peel.d off customers had to look for Manuel to get model serial said she will get model serial when returning. ; ordrng 1 Wpw10121140 (Filter housing)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Crouse, North Carolina 28033
Ryan S.
Job Details:
06/07/2023
Customer complained unit not heating . Found heater working after running service mode found unit working as designed. Informed customer to use jet dry. And make sure water is hot at tarp before starting dishwasher. ; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Davidson, North Carolina 28036
Mark C.
Job Details:
06/07/2023
At the end of the harvest cycle unit is overflowing due to the ice maker calling for too much water.; ordrng 1 W11658802 (Ice maker)
We serviced a
KITCHENAID RANGE
Model KEBS177SWH04
Near Charlotte, North Carolina 28269
Jenn F.
Job Details:
06/07/2023
Replaced the bake element. Tested ok.
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Clover, South Carolina 29710
Mitch H.
Job Details:
06/07/2023
Arrived to replace compressor. Found new compressor damaged out of box. Stub bent and crimped. Reordering compressor.; ordrng 1 WPW10605286 (Compressor) and 1 2Xtime (2X time)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Mount Ulla, North Carolina 28125
Mark C.
Job Details:
06/07/2023
Unit has a uneven stream from the water dispenser causing it to miss the cup. Installed new water tube and discarded chrome dispenser ring. Unit is fully operational.
We serviced a
KITCHENAID FREEZER
Model KRFC604FSS01V
Near South Windsor, Connecticut 06074
Jeremy B.
Job Details:
06/07/2023
Installed new evaporator cover. Cycled power off and reset. Set to proper settings. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Dudley, Massachusetts 01571
Amanda R.
Job Details:
06/07/2023
No fill error code has hot water shut off going to unit explained that even when calling for inky cold water unit might
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Canterbury, Connecticut 06331
Amanda R.
Job Details:
06/07/2023
Replaced control leaking is still intermittent mainly uses one hour wash leaks from behind door panel
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Middletown, Connecticut 06457
Chuck M.
Job Details:
06/07/2023
Customer complaint is that FF door handle is broken. Ordered door handle. ; ordrng 1 W10837029 (handle)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
06/07/2023
Run unit checks for leaking found leaking coming from drain standpipe when unit is draining. Drain is clogged and backing up when water is at a certain amount. Calibrate unit and check unit working to specs and instruct customer to clean drain pipe.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
06/07/2023
"Checked over unit and found machine not coming on and not heating up, checked main power supply to unit and found red to back no power found red to neutral giving 120v unit does not have enough power to supply oven to work properly advised customer and they had an attitude he called electrician and he started swearing in the phone that we are wrong, took pics of power supply and advised stove is ok unit need correct power to run"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Thomaston, Connecticut 06787
Jimmy R.
Job Details:
06/07/2023
"Tested unit found basket shaking and shaking loudly in spin cycle, remove basket and found hub worn out and rust build up on gear case causing issue with spinning and tub to be tight on shaft also suspensions very loose causing tub to shake. Will order new basket,Gearcase and hub Parts tentative p/a ; ordrng 1 W10752719 (Basket) and 1 W11130362 (Suspensions) and 1 W11454734 (Gearcase)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Middletown, Connecticut 06457
Chuck M.
Job Details:
06/07/2023
"Customer complaint is that washer was making a strange noise. Ran diagnostics and found error code F7e9 locked rotor. Inspected and spun basket manually and it spins freely. Inspected gear case, rotor and stator. All checked ok. Advised customer to record noise. Washer checked ok."
We serviced a
MAYTAG LAUNDRY CENTER
Model MVW6200KW2
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
06/07/2023
Customer complaint is that washer would not complete cycle. Inspected and found belt off. Belt is loose. Quoted customer for P&L. Customer will repair.
We serviced a
WHIRLPOOL WASHER
Model WFW88HEAW0
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
06/07/2023
"Customer complaint is that washer has error code F9e1. Ra diagnostics and found error codes F9e1 long drain. F5e2 door lock. Ran automatic test cycle and found washer spin cycle is noisy. Inspected and found basket is loose and has play. Shocks are also worn. Ordered tub assembly, shocks, extra time slots and additional tech. ; rqstng P&A on 1 WPW10409997 (tub-outer) and 1 W11415987 (Shock absorbers) and 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
06/07/2023
Customer complaint is that washer is leaking. Customer has video of water spraying out of drain hose. Inspected and ordered drain hose. ; ordrng 1 W11244231 (hose)
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM2
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
06/07/2023
Customer complaint is that they put dish detergent in rinse aid dispenser and dishwasher flooded with suds. Removed dispenser and flushed out. Used vegetable oil to kill down suds. Tested and no suds found.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS0
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
06/07/2023
"Inspected and found multiple problems ui panel buttons no longer functioning, main acu not sending voltage for heat and corrosion on panel . Will submit estimate.; rqstng P&A on 1 W11305303 (Main acu) and 1 W11231156 (panel) and 1 W11459348 (Facia)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near South Windsor, Connecticut 06074
Jeremy B.
Job Details:
06/07/2023
Installed new icemaker. Cycled power off for a few mins and then conducted fill test all checks ok. Please allow 24 hrs for ice production. If problem still continues all options for repair have been exhausted. Customer to call customer service and reference SR# from previous ticket.
We serviced a
MAYTAG DRYER
Model MEDC415EW1
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
06/07/2023
"Unit not running, light comes on. Found open thermal fuse.Quoted for fuse/labor.Replaced and unit heating /tumbling properly, airflow is decent.; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER , used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
06/07/2023
"Inspected and found pin hole in tub hose causing leak, needs hose replaced, also drain hose connector is marred over and needs to be replaced, will order and return.; ordrng 1 W11549455 (Lower drain hose) and 1 W11316056 (Hose to tub), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
06/07/2023
Customer complaint is that washer would not start cycle. Inspected and found drain pump is receiving constant voltage from control. Ordered control. ; ordrng 1 W11621183 (Control)
We serviced a
MAYTAG DRYER
Model MDE2706AYW
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
06/07/2023
"Unit not tumbling, belt was intact, through heavily worn and cracked, found belt groce stripped on motor, and will no tighten or come off.Repair would require belt, motor and blower. Quoted."
We serviced a
FRIGIDAIRE OVEN
Model FGGF3036TFE
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
06/07/2023
"Complaint of temps, unit shutting off after preheat then coming back on and off again.Explained that was normal operation, but that I would test it.Tested bake at 350.342 - 369, 341 - 369, 343 - 371, tested fine and consistent."
We serviced a
WHIRLPOOL DRYER
Model WGD5100HC0
Near Springfield, Massachusetts 01107
Roger R.
Job Details:
06/07/2023
"Found unit had a bad idler pulling for belt, belt also worn and rollers squeaky. Installed new dryer maintenance kit and checked, all okay ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Marshville, North Carolina 28103
Jonathan J.
Job Details:
06/07/2023
Icemaker was in the off position. Customer was messing with it yesterday. Flip the switch on unit started making ice yesterday ice Ben is over a quarter of the way full and has been used all day today. No additional issues found with icemaker today. Gave customer advice on things to look for if unit stops making ice before calling for service. no cooling issues found at this time refrigerator is 36.5 freezer is -3.2°.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
06/07/2023
"Complaint washing machine, making loud, squealing noise very loud during the cycle as well. appears to have gotten louder since owning the washing machine. I found the drive belt slipping. I found no additional issues with washing machine at this time or water valves. sounds it is now making are normal unit filling properly. No error codes in fault history. No further issues after replacement of drive belt. ; used 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL ICEMAKER
Model GZ25FSRXYY0
Near Charlotte, North Carolina 28216
Jenn F.
Job Details:
06/07/2023
Fridge freezing food. Water res is frozen. Needs new filter head with tank and control board. Order parts. ; ordrng 1 WPW10404689 (Control) and 1 W10502642 (Filter head and tank)
We serviced a
GE REFRIGERATOR
Model GFE26GSHFSS
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
06/07/2023
"Bottom drawer in rf froze, rest of rf too warm, freezer seems to be fine.Verified fr fan is running.Fr Evap cover frozen, steamed and able to get outer cover off, styrofoam cover frozen in place, steamed for a bit but not moving. Fan not running and no ice interfering . Able to get to Evap fan plug and getting 13vdc there, pulled fan out and after turning by hand it started up and kept blowing after that. Bad Evap fan.Continued steaming until rest of Evap cover came off, not overly blocked with ice and drain had clogged, so looks like defrost is working, steamed clear drain and quoted for just Evap fan and labor; ordrng 1 WR60X26866 (Evap fan rf)"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near East Windsor, Connecticut 06088
Gary V.
Job Details:
06/07/2023
"Inspected and found capacitor broken, replaced with new capacitor and cycled,tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
06/07/2023
"Complaint oven not heating properly I found temps are as. Follow hi and lows 398 375 398,375 Customer calibrated unit to +30 degrees to hot I set unit to -5 calibration or 35 degrees cooler. unit average was 36.5 degrees to hot or 386.5 average degrees set to 350 degrees for calibration average temp was way to hot new temps are 331,368,331,368 average temp of 349.5 degrees giving a variance of 0.5 degrees Fahrenheit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
06/07/2023
Replaced freezer door had to use fitting for water line goes from 5/16 to 1/4 inch informed cust to observe for 24 hours; used 1 WP4373559 (Fitting) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS04
Near Mooresville, North Carolina 28117
Mark C.
Job Details:
06/07/2023
Unit is on and operating however the unit is running at approximately 68 degrees. Unit has no frost pattern. Units compressor is not activating due to a short start winding. Compressor and labor is covered under the 60 month sealed system warranty.; ordrng 1 W11557671 (Compressor kit)
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAc0
Near Bloomfield, Connecticut 06002
Chuck M.
Job Details:
06/07/2023
Customer complaint is that washer is not working. Ran diagnostics and found error code F5e2 door lock failure. Door lock is getting voltage from control. Need door lock. Quoted customer P&L. Customer will fix himself or replace.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near South Windsor, Connecticut 06074
Jeremy B.
Job Details:
06/07/2023
Found a hole in drain hose causing a leak. ; used 1 TJ78WDH (DRAIN HOSE 8'(COD ONLY)) from stock
We serviced a
KITCHENAID RANGE HOOD
Model KVUB406GSS03
Near Mooresville, North Carolina 28117
Mark C.
Job Details:
06/07/2023
"Unable to recreate issue instructed customer on the proper use and care of the unit, auto sense function information is located on page 14 in the use and care manual."
We serviced a
ELECTROLUX OVEN
Model EW30EW55GS4
Near Chicopee, Massachusetts 01020
Roger R.
Job Details:
06/06/2023
"Found unit has a bad relay board for the oven. Quoted $329.99 for part and $239 labor charge. Will order parts and return to install. ; ordrng 1 316443918 (Board, relay)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Granby, Massachusetts 01033
Roger R.
Job Details:
06/06/2023
Found unit has a bad main wash pump assembly. Quoted$204.99 for new pump w11665769 and $239 labor. Customer declined repair at this time.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Southampton, Massachusetts 01073
Roger R.
Job Details:
06/06/2023
Found unit has a bad shift actuator. Quoted $79.99 for part and $199 labor. ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
06/06/2023
"Customer complained unit fills to top with every selection and load. Upon arrival ran. Checked pressure switch hose and hose was not obstructed, blew through hose and air is freely traveling to basket to control and is connected properly to control and tub. Normal load with auto fill setting. Unit filled with water to a little over half to 3/4 of basket and started wash. Drained unit and ran quick wash with auto fill , unit filled with water to 1/4 of basket to under half and started washing. Called techline techline confirmed that water level is different at every load said that unit will fill different levels of water auto sensing will be different levels. And deep fill will always be that highest amount of water. , be around where water level is going. Unit is working as designed. SR#7736566631 informed customer unit is working as designed this model will work this way."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Charlotte, North Carolina 28273
Ryan S.
Job Details:
06/06/2023
"Customer complained too rack wheels broke off, confirmed complaint. Replaced both adjusters on top rack from ts. Reassembled unit and ran unit. Unit rack now working and verified proper operation. ; used 1 W10712395 (Adjuster) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Charlotte, North Carolina 28273
Ryan S.
Job Details:
06/06/2023
"Return to install parts. Installed control and found control not part designed for unit. Defrosted unit and cleared drain line to prevent leaking. Called Randy Randy found kit with board because board was no longer available. Called customer and Informed customer will call when part comes in. ; ordrng 1 W11533213 (Control kit), dspstn on spec-tagged invntry: 1 W11333076 CNTRL-ELEC"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Charlotte, North Carolina 28273
Ryan S.
Job Details:
06/06/2023
"Customer complained of noise and that unit taking too long to dry, customer said he cleaned out vent. Found vent was smashed and turning in loops behinde dryer. When pushing unit back made sure flex wasnt smashed in, informed customer to not pushed unit too far back to press flex flat. Also found pulley wheel locked up replaced pulley wheel from ts. Reassembled unit and unit now working properly with no noise. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
06/06/2023
"Complaint that the unit is not making ice and the bottom back is very noisy. Ran diagnostic and found bad ice maker and condenser coil touching the cabin. Will order parts for a return trip. Customer will have the unit pulled forward to work on the back. Customer asked for Chris to return. ; ordrng 2 W11661094 (Sleeve)s, dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER"
We serviced a
LG REFRIGERATOR
Model LFX25950SB
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
06/06/2023
Complaint that the unit is randomly freezing the milk and other liquids in the fresh food section. Found bad damper and control board. Thermistor reading is good @16.54k ohms. Customer will think about it.customer has 7 days to waive trip fee into labor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Worcester, Massachusetts 01609
Chris B.
Job Details:
06/06/2023
Complaint that the unit is not responding properly and cant access diagnostic. Will order parts for a return visit.; ordrng 1 W11116422 (Control Panel) and 1 W11368911 (Control Ui) and 1 W11174872 (Door Panel) and 1 W11178521 (Nameplate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADB3
Near Worcester, Massachusetts 01602
Chris B.
Job Details:
06/06/2023
Replaced part and unit running normal. Wash Pump working great. No leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KBS0
Near Holden, Massachusetts 01520
Chris B.
Job Details:
06/06/2023
Replaced part and unit running normal. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Rocky Hill, Connecticut 06067
Chuck M.
Job Details:
06/06/2023
Customer complaint is that food was freezing on left side of FF section. Ran damper test #3 and damper open and closed. Exited diagnostics and damper remained open. Replaced from T/S and advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 W11164593 (DAMPER CNTRL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB9FHDXWQ02
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
06/06/2023
Customer complaint is that control was not responding. Inspected and found control button not working and damper was stuck closed. Replaced control and programmed. Tested and damper is working properly. ; used 1 WPW10503278 (CNTRL-ELEC) from stock
We serviced a
LG DRYER
Model DLE1101W
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
06/06/2023
Installed blower thermostat and tested. Dryer is heating and running properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
06/06/2023
Customer complaint is that food freezing in FF section and not freezing properly in freezer. Inspected and found freezer packed randomly and should be better organized. Found gasket not making proper contact with cabinet. Corrected with blow dryer. Kitchen floor is not level in front of refrigerator. Advised customer to shim refrigerator and organize items in freezer.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Paxton, Massachusetts 01612
Chris B.
Job Details:
06/06/2023
Replaced sump pump and unit running normal. No leaks detected.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Hartford, Connecticut 06114
Chuck M.
Job Details:
06/06/2023
Customer complaint is that water is left in tub. Inspected and found drain hose is too long. After drain cycle plenty of water is left in hose and backs up into washer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near East Hartford, Connecticut 06118
Chuck M.
Job Details:
06/06/2023
Customer complaint is that refrigerator is not cooling properly. Arrived and did not have purchased receipt available. Customer said they will got to store to get receipt and call to reschedule.
We serviced a
GE RANGE
Model JGBS66REK4SS
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
06/06/2023
Complaint oven is not heating properly I found ignitor had failed. I replaced ignitor with universal style ignitor. I tested operation no additional issues found. Cooktop and oven are all working. Just fine now. No additional issues found. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
KITCHENAID RANGE HOOD
Model KXD4636YSS5
Near Charlotte, North Carolina 28211
Robert A.
Job Details:
06/06/2023
"Cx complaint that the downdraft is not going down. I inspected the unit and confirmed the complaint. The fan works fine. The downdraft motor runs and responds when the button is pressed, but you can hear the motor stressing from the downdraft not descending. Even assisting the descent by hand does not help, not noise gets louder. Im ordering a new motor assembly to resolve the issue for the return visit.; ordrng 1 W11187731 (Motor assembly)"
We serviced a
MAYTAG RANGE
Model MGR8800FZ0
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
06/06/2023
Complaint safety hi co2 setting off co2 alarms in home while in use. cooktop has unbalanced burn on cooktop fire department stated creating hi co2 long bake times improper heating in oven also. I found aluminum in oven bottom blocking vents completely creating improper venting and hi amounts of co2 to occur due to improper venting. I found heavy grease oil on and around burners creating slow ignition uneven unbalanced burn. I found cookware in warming drawer creating intermittent poor bake ignition gas smell to occur. customer also leaves oven door open during preheat and while oven is at temp. Causing unit to be Slow to bake. oven is equipped to turn heating off after 1 min of door being open causing long bake times. Issues I found are due to customer not knowing proper usage of how gas ovens work and improper usage and cleaning.whirlpool safety File number 7736535058 whirlpool tech line file number 7736568255.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
06/06/2023
Complaints. Royal element in microwave has fallen will not stay up. The builder came out. Tried to repair could not repair. House is a new build. I found support ceramic was broken. I replaced support on the specific model. Everything Hass to come completely apart to access. Supports support is between insulating material And solid sheet of metal back panels front panels entire top of microwave control board magnetron everything Hass to come completely off to repair. I tested operations after replacing support. No additional issues found with microwave at this time. Oven is also heating just fine. All lights are functional.
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Sturbridge, Massachusetts 01566
Amanda R.
Job Details:
06/06/2023
Replaced basket calibrated unit operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Worcester, Massachusetts 01603
Amanda R.
Job Details:
06/06/2023
Complaint doors not closing on there own ice cream not as hard showed customer how to adjust temp leveled unit ff door closing on its own now