We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS20
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
06/08/2023
Checked unit found circulations not blowing strong enough getting error code ordering blowers and controls cust will have unit pulled for repair ; ordrng 2 W11598119 (Blower)s and 1 W11249217 (Lower acu) and 1 W11249218 (Upper acu)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Plainville, Connecticut 06062
Ruben C.
Job Details:
06/08/2023
Checked unit found inner basket has major wobble going off balance could not remove splash plate ordering gearcase inner basket splash plate and screw ; ordrng 1 W10006481 (Gearcase) and 1 W10721967 (Splutch) and 1 W10748956 (Dampers) and 1 W10609476 (Washplate) and 1 W10625252 (Screw)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
06/08/2023
I installed the ordered part and tested the unit for the cx. The door still has a hard time closing because of the tracks. Eventually ice will build up again near the door from it not fully closing. Im ordering the parts for the return visit.; ordrng 2 WP13055901 (Slide rail)s and 1 WPW10330994 (Left bracket) and 1 WPW10330995 (Right bracket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
06/08/2023
Found icemaker cracked in half. Replaced and ran test and it cycled and filled.; used 1 W10873791 (ICE MAKER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
06/08/2023
Installed. We handle all checks ok.
We serviced a
WHIRLPOOL DRYER
Model med5430mw0
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
06/08/2023
"Check unit working normal, instruct customer on control operation on how to operate push buttons. Unit is working to specs."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
06/08/2023
"Complaint dishwasher leaking water from underneath. Wheels keep falling off not washing dishes properly. I found dishwasher leaking water from motor. Sump diverter I found also that the wheels on the lower rack keep falling off. Not staying in place anymore. Wheels are broken due to normal usage. Also found upper spray arm tube has a hole melted through it from where at some point in time it had gotten on the heating element somehow. Unit will need the upper spray, arm assembly and the wheels to completely fix. Ive also found wire rack is pulling on door gasket, causing gaskets to fall out of the channel that supports the gasket and keeps it attached to the dishwasher. I adjusted upper rack. Office to call customer when parts come in and placing parts in authorization.; ordrng 1 W10861745 (Tube), rqstng P&A on 4 W10195416V (Wheels)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Worcester, Massachusetts 01604
Amanda R.
Job Details:
06/08/2023
Ff door gasket not sealing good since day one pushed back into door ff door switch broken ; ordrng 1 W11384469 (Door switch)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Worcester, Massachusetts 01604
Amanda R.
Job Details:
06/08/2023
F9e1 f7e7 F7e1 complaint not draining wires going to drain pump broken fixed wires tachometer fault replaced actuator control powers on but nothing else working ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Worcester, Massachusetts 01602
Amanda R.
Job Details:
06/08/2023
Hasnt worked since last compressor installed installed three way valve evacuated system and vacuumed and recharged with 4.75oz r134a
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Worcester, Massachusetts 01609
Amanda R.
Job Details:
06/08/2023
Slider broken replaced slider and control calibrated unit tested operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Grafton, Massachusetts 01536
Amanda R.
Job Details:
06/08/2023
F5e4 F0e2 leaving clothes wet has to do a drain and spin after cycle then comes out normal cleaned out drain pump catch
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Millbury, Massachusetts 01527
Amanda R.
Job Details:
06/08/2023
F0e3 overload f7e9 locked rotor f2e1 stuck button making squeaking noise only while agitating with a load inside basket needs a gear case job ; ordrng 1 W10915701 (Rotor) and 1 W11393685 (Gear case) and 1 W10752283 (Wash plate) and 1 W10909670 (Hub) and 1 W10734521 (Slider) and 1 W10838672 (Console)
We serviced a
WHIRLPOOL RANGE
Model WEGA25H0HZ0
Near Dudley, Massachusetts 01571
Chris B.
Job Details:
06/08/2023
Complaint that the unit is leaking gas. After verifying the whole unit found no gas leaks. In pics shows every hookup and lines that theres no leakage. Collected trip fee. Unit working normal.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Charlotte, North Carolina 28273
Ryan S.
Job Details:
06/08/2023
Customer complained unit not working. Upon arrival found roach infestation in control. Informed customer unit is infested and warranty is void. Had to wait for customer at home prior to arrival for 15mins . ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
06/08/2023
"Cx complaint that the unit is still not holding temp. I inspected the unit to confirm the complaint. The temps are very warm, the fans and compressor are working fine. I called JF to consult for the repair. She recommended the system be re charged and watch the pressure. A tech with R600 equipment is needed for the return visit.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
06/08/2023
Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: F1e1 f5e3 f8e3 f9e1. I attempt d a service cycle but the unit would not start a service cycle. I checked the drain pump and found some debris clogging the drain pump filter. I removed it and tested the unit for the cx. The unit completed the service cycle and the UI now responds with no issues. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Cornelius, North Carolina 28031
Mark C.
Job Details:
06/08/2023
Installed new control unit is fully operational.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Mooresville, North Carolina 28117
Mark C.
Job Details:
06/08/2023
Installed new valve unit is fully operational.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
06/08/2023
"Tested unit and found washer would not start a wash cycle ran diagnostics and found errors F5E3 lid lock will not unlock F5E1 lid switch fault lid is up, checked lock and found stuck out causing issue, moved lock back and forth and unit is now unlocking and locking advised customer lock may need to be replaced they will hold off for now and let us know. Ran washer and unit is working as of now"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Charlotte, North Carolina 28213
Jenn F.
Job Details:
06/08/2023
"Complaint not making ice. Found the ice maker turned off. Turned on ice maker. Ran test 57 to harvest the ice maker, went through fine. Ran test 45 to fill ice maker. Advised customer to allow 24-72 hours for the bin the fill. Tested ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near York, South Carolina 29745
Mitch H.
Job Details:
06/08/2023
"Checked and found compressor running but not pumping or cooling. Ran diagnostics, all fans operating properly. Requesting P&A for compressor and inverter.; rqstng P&A on 1 W11087200 (Inverter) and 1 W10779331 (Compressor kit) and 1 2Xtime (2X time)"
We serviced a
MAYTAG DRYER
Model MED8630HW2
Near York, South Carolina 29745
Mitch H.
Job Details:
06/08/2023
Checked and tested dryer. Found drum bent and causing noise. Ordering drum. Advised customer that drum will ship directly to them and they will need to inspect drum and call to schedule return visit.; ordrng 1 W10541657 (Drum)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near West Hartford, Connecticut 06119
Chuck M.
Job Details:
06/08/2023
Customer complaint is that washer was leaking. Ran washer on Quick Wash Cycle. No leaks found from washer. Found Water leaking from hot water hose at supply connection. Reversed washer in hose and tightened. Leak stopped.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near West Hartford, Connecticut 06119
Chuck M.
Job Details:
06/08/2023
Customer complaint is that washer would not advance to rinse cycle. Washer is noisy. Inspected and found bearings are worn and basket does not spin freely. Checked and found gear oil in shield. Took pic. Washer needs gear case. Quoted customer for P&L. Customer will buy new.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Charlotte, North Carolina 28262
Jenn F.
Job Details:
06/08/2023
Complaint ice in freezer. Ice maker fill tube not fully inserted. Adjusted ice maker.cleared ice build up. Tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, North Carolina 28205
Jenn F.
Job Details:
06/08/2023
"On arrival pressure only at 15psi on low side with the unit off. When running low side went between 22-27 inch vac. Evacuate system, charged with 140psi of nitrogen no pressure drop after 20 minutes. Vac pumped. Charged with 64grams of r600. Low side pressure 14 in vac and took 30 min for 3/4 frost pattern. When unit unplugged only equalized to 15 psi. Sr#7736589343 replaced the compressor, filter and process port. Vac pumped for 30 minutes. Charged with 64 grams of r600. Tested ok. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
KITCHENAID DISHWASHER
Model Kdfe104hps1
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
06/08/2023
"Found unit not getting water. Replaced valve and unit still not working. Unit will also need new main computer quoted for parts and labor. Will order new computer and return to install ; ordrng 1 W11305303 (Control, main), used 1 W11175771 (VALVE) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Springfield, Massachusetts 01104
Roger R.
Job Details:
06/08/2023
"Found unit working normal. Found no leaking, no abnormal noises, no bad smells. Cant find any issues at this time. No error codes stored."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chicopee, Massachusetts 01013
Roger R.
Job Details:
06/08/2023
Found unit has a worn hub on gearcase output shaft. This has been replaced before and after installing another one I found the gearcase shaft is worn causing ; rqstng P&A on 1 W11454734 (Gearcase)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Newington, Connecticut 06111
Chuck M.
Job Details:
06/08/2023
"Customer complaint is that dishwasher stopped working mid cycle. Inspected and found voltage from supply is correct. Control not receiving voltage. Ordered control, main harness and power cord. ; ordrng 1 W11629914 (Control) and 1 W11391581 (Main Harness) and 1 W11365014 (Power Cord)"
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Manchester, Connecticut 06042
Gary V.
Job Details:
06/08/2023
"Installed new burner heads and grates, cycled tested fine."
We serviced a
MAYTAG WASHER
Model MVW18PDBWW0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
06/08/2023
"Loud spin, bad bearing, quoted for her case.. denied.Collected for service call"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chicopee, Massachusetts 01020
Roger R.
Job Details:
06/08/2023
"Found unit has water level error code F3E2 indicates unit full of water but empty. Will need new ACU. Will order and return to install Unit still under 1 yr ; ordrng 1 W11556725 (Control, main)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Granby, Massachusetts 01033
Roger R.
Job Details:
06/08/2023
Found unit cycling on overload and compressor not starting. found uv dye at evaporator connection unit will need a new compressor and evaporator. ; rqstng P&A on 1 FSPWP2188822 (Evaporator) and 1 W10507884 (Compressor)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
06/08/2023
Sr#7736588407 techline. Inspected and found all burners sparking when one burner switch is turned on. Techline advised this is normal operation for safety reasons.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Suffield, Connecticut 06078
Gary V.
Job Details:
06/08/2023
"Installed freezer rails and cycled, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
06/08/2023
"Costco additional 1yr warranty, covered per service bench.Motor had stopped working, had some look at it who took it apart and cleaned it and it started working again, but they said internal parts were cracked in wash motor.; ordrng 1 W11665769 (Sump assy)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waterbury, Connecticut 06706
Jimmy R.
Job Details:
06/08/2023
"Check unit heard loud noise coming from under the bottom, check and found belt shredded and bested, replace belt calibrate unit and check unit working to specs.; used 1 W11239857 (Belt) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Clover, South Carolina 29710
Mitch H.
Job Details:
06/08/2023
"Replaced inlet, hose and clip. Tested dishwasher, operating properly with no leaks."
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS20
Near Clover, South Carolina 29710
Mitch H.
Job Details:
06/08/2023
"Checked and found door not staying closed correctly. Per service pointer W11639932. Ordering inner door, hinges and arm; ordrng 1 W11328749 (Inner door assembly) and 2 W11598178 (Hinge)s and 1 WPW10128850 (Arm)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Enfield, Connecticut 06082
Gary V.
Job Details:
06/08/2023
"Inspected and found drain hose connection to lower drain port clamp was loose, causing leak, tightened and adjusted all other functions test fine at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Tega Cay, South Carolina 29708
Mitch H.
Job Details:
06/08/2023
"Tested and ran diagnostics. No stored error codes. Ran automatic test cycle, completed correctly but will not go into spin during normal cycle. Ordering control.; ordrng 1 W11513246 (Control)"
We serviced a
WHIRLPOOL COOKTOP
Model WEE745H0LZ3
Near New Britain, Connecticut 06053
Chuck M.
Job Details:
06/08/2023
Customer complaint is that cooktop hot light stays on. Inspected and found dual infinite switch is stuck closed. Ordered infinite switch. ; ordrng 1 W10857622 (switch-inf)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near New Britain, Connecticut 06053
Chuck M.
Job Details:
06/08/2023
Customer complaint is that refrigerator was not cooling properly. Inspected and found ice buildup on evaporator. Found thermistor in wrong location on evaporator. Corrected and secured with strap. Cleared ice buildup.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVQ01
Near New Britain, Connecticut 06051
Chuck M.
Job Details:
06/08/2023
Customer complaint is that ice dispenser was not dispensing ice. Found ice container frozen and stuck. Cleared ice underneath container and inspected chute. Chute is sealing properly. Door gaskets checked ok. Advised customer to discard unused ice to avoid issue when unit goes into defrost.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
06/08/2023
"Tested and found unit not cooling. Entered diagnostics in test 40, set compressor to home position. Attached gauges, checked pressures, found high side close to 200 psi and low side near zero restriction is back. Evacuated refrigerant, used nitrogen to try to clear restriction, no success. Called tech line spoke to Chris SR#7736440255. Being sent to review for replacement."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
06/08/2023
"Ran unit hearing squealing noise and unit wobbling, check underneath and found legs uneven and belt squealing. Replace belt, adjust legs for leveling and ran diagnostics. Unit runs normal and no more noise, unit working to specs.; used 1 W11239857 (Belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Thomaston, Connecticut 06787
Jimmy R.
Job Details:
06/08/2023
"Customer complain unit freezing in fresh food, check unit found damper open all the time letting in constant cold air. Replaced damper checked Fresh food door gasket found ripped and condenser dirty. Found mullion strip not closing needs to be replaced will order, Clean condenser, ran diagnostic and determine control needed. Parts tentative p/a ; ordrng 1 W10830055 (Gasket) and 1 WP12722815AP (Muon strip) and 1 W11399844 (Cntrl), dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Charlotte, North Carolina 28269
Jenn F.
Job Details:
06/08/2023
"Complaint it starts tub turns 2 times and goes to done and the drain pump comes on. Suspension is weak and the basket is not secure to the tub it wobbles in the tub. Unable to remove the washplate will need to break it out. Order basket, gearcase, nut, washplate, control and suspension rods. ; ordrng 1 W11556725 (Control) and 1 W10902814 (Washplate) and 1 W11396716 (Suspension rods) and 1 W10752187 (Screw) and 1 W11551646 (Nut) and 1 W11513243 (Drum) and 1 W11449840 (Gearcase)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Charlotte, North Carolina 28269
Jenn F.
Job Details:
06/08/2023
"Complaint the ice maker and water is not dispensing. Found the control locked. Unlocked and water dispenses fine. Ice bin frozen with ice block, removed the ice block and auger starts to turn but stops the ice bin is seized. Deli draw is broken. Needs new ice bin and deli draw. Customer wants to replace just the ice bin. Order part. Applied a $20 discount to the repair; ordrng 1 WPW10558423 (Ice bin)"
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near Huntersville, North Carolina 28078
Jenn F.
Job Details:
06/08/2023
"Complaint when cooking a potato for 8 minutes it will lock when there is 6 seconds left not responsive to any buttons and then will just start back up for the last 6 seconds. Customer using regular microwave cooking and when door open steam flowed out when door closed the console locked, and would unlock on its own. Advised customer about sensor cooking for baked potatoes and to allow to rest 5-10 minutes after the timer is done before opening the door. Reference per owners manual. Unit tested ok"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
06/08/2023
"Second unit, first unit under warranty. Cs had to leave before able to look at unit. Allowed me to stay and check unit operation. Complaint of unit taking long time to dry, verified unit heating and air flow, vent had some lint build up that I cleared, but operating properly. Let unit run for 20+ minutes and heat cycling properly, no issues found. No labor charge"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Killingly, Connecticut 06239
Jeremy B.
Job Details:
06/08/2023
Installed new harness and pump ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, Connecticut 06234
Jeremy B.
Job Details:
06/08/2023
Installed new harness and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Brooklyn, Connecticut 06234
Jeremy B.
Job Details:
06/08/2023
Customers complaint is washer leaving black residue. Found belt wearing and the pads on side damaged from off balance load. Replaced belt all checks ok. ; used 1 W11239857 (BELT) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mansfield, Connecticut 06268
Jeremy B.
Job Details:
06/08/2023
Customers complaint is washer not starting the cycle. Ran diag and ran automatic test all checks ok. Started each cycle and each started properly. Started a load and it worked properly. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Amherst, Massachusetts 01002
Roger R.
Job Details:
06/08/2023
Found water hooked up at wall incorrectly. Reconnected properly and unit fill with cold water now.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Millbury, Massachusetts 01527
Amanda R.
Job Details:
06/08/2023
Replaced control and Ui operation normal
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Denver, North Carolina 28037
Mark C.
Job Details:
06/08/2023
New cabinet damaged in box.; ordrng 1 W10677265 (Cabinet) and 1 W11178521 (Nameplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Palmer, Massachusetts 01069
Roger R.
Job Details:
06/08/2023
Found unit had a restriction at the filter drier that was just installed. Installed another filter and recharged with 6 oz R134A. ; used 1 WPW10143759 (FILTER DRIER UV) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS0
Near Springfield, Massachusetts 01104
Mike K.
Job Details:
06/08/2023
"Bulb had gone out, they tried to replace and did not work, bulb out on arrival.Replaced bulb and bulb comes on, but does not turn off, always on and doesnt switch hi/lo either.To get to work would need controlSaved quote will talk it over with wife, but is leaning towards replacing unit, asked if he wanted me to pull bulb or leave it in knowing it will not turn off, said to leave it in so charged for service call and bulb; used 1 8206232A (BULB) from stock"
We serviced a
GE DRYER
Model DBXR463EG6WW
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
06/08/2023
"Unit not starting, start switch not attached, found start switch not in place, opened and found mounts gone on control panel so cant hold switch in place. Tested switch and not starting. 120vac coming to switch, but not coming out when activated. Requires panel and switch at the least.Panel out of stock everywhere, ge site says era end of July but no guarantees."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Plainville, Connecticut 06062
Chuck M.
Job Details:
06/08/2023
Customer complaint is that washer makes a knocking noise while washing. Ran diagnostics and found error codes F0e3 overloaded. F8e6 water hazard. Ran manual spin cycle and agitate. No noise detected. Spun basket by hand and it turns freely. Ran Quick Wash Cycle with a load and gear case started clicking loudly. Ordered gear case and clutch. ; ordrng 1 W11449841 (Gear Case) and 1 W10754448 (clutch)
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
06/08/2023
Gave customer education on buttons operation on how to operate control and operate unit. Check unit working to specs on all operations.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
06/08/2023
"Second unit, first unit under warranty. Cs had to leave before able to look at unit. Allowed me to stay and check unit operation. Complaint of unit taking long time to dry, verified unit heating and air flow, vent had some lint build up that I cleared, but operating properly. Let unit run for 20+ minutes and heat cycling properly, no issues found. No labor charge"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Webster, Massachusetts 01570
Chris B.
Job Details:
06/08/2023
Complaint that the unit is not washing properly. Customer mentioned that the washer would randomly stop washing. Found no hot water and only cold connections. Mentioned to the customer to only use Tap Cold side. No issues found with the washer. Collected trip fee.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Dudley, Massachusetts 01571
Chris B.
Job Details:
06/08/2023
Complaint that the unit is not cooling properly. Found bad evap fan. Quoted parts and labor. Will order parts for a return trip. ; ordrng 1 W11613295 (Evaporator Fan)
We serviced a
AMANA REFRIGERATOR
Model ABB1924DEQ
Near Southwick, Massachusetts 01077
Gary V.
Job Details:
06/08/2023
"Inspected and found drain pan broken causing leak, found drain pan NLA. Tried to adjust so it wouldnt leak."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
06/07/2023
"Unit is leaking from filter housing only when filter is is, has tried with two different filters.Quoted for filter housing.. approved. Collected payment in full.; ordrng 1 W11162042 (Housing)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Granby, Massachusetts 01033
Roger R.
Job Details:
06/07/2023
Installed new console for dishwasher due to buttons not responsive. Unit now okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Chicopee, Massachusetts 01020
Roger R.
Job Details:
06/07/2023
Found unit had a frozen ice bucket where the cubes would not dispense. Cleared all ice and checked. Okay.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPI-17TKL-2
Near Chicopee, Massachusetts 01020
Roger R.
Job Details:
06/07/2023
Found unit checked okay. Frost pattern okay and not excessive. Found refrigerator setting at three out of 9 so I turned the temperature up.
We serviced a
MAYTAG DRYER
Model LDE9304ACE
Near Chicopee, Massachusetts 01020
Roger R.
Job Details:
06/07/2023
"Found unit had bad drum support rollers. Quoted $39.99 each plus $199 labor and tax on parts Customer paid cash ; dspstn on spec-tagged invntry: 2 12001541 DRUM SUPPORT 1 WP6-3037050 IDLER PULLEY , and 1 Y303836 BLOWER WHEEL"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Ludlow, Massachusetts 01056
Roger R.
Job Details:
06/07/2023
"Found unit not filling with cold water. Needs new valve assembly. Part under mfg warranty. Labor charge only. ; ordrng 1 W11205048 (Valve, water)"
We serviced a
WHIRLPOOL DRYER
Model WGD8300SW2
Near Monson, Massachusetts 01057
Roger R.
Job Details:
06/07/2023
"Found unit has a F1 error code indicating a failed main control board, will order and return asap; rqstng P&A on 1 WPW10111606 (Control, main)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Springfield, Massachusetts 01119
Roger R.
Job Details:
06/07/2023
"Found failed motor in sump assembly, replaced with new sump and unit working properly now ; used 1 W11085683 (MOTOR/SUMP) from stock"
We serviced a
KITCHENAID RANGE
Model KFED500ESS05
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
06/07/2023
Found left two burners only cycling on high. Not working on low needs new switches. ; ordrng 1 WPW10295048 (Inf switch) and 1 WPW10296657 (Inf switch)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS1
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
06/07/2023
"Water leaking from left for tat bottom. Found no damage to tub. Replaced tub gasket and will order and replace bottom door gasket. Missing insulation will order . ; ordrng 1 W11664713 (Gasket) and 1 W11553445 (Insulation), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP , used 1 W11483553 (GASKET) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
06/07/2023
"Complaint, power button will not operate. I found complaint through customer showed me. Power button is not operating on oven side for her. I replaced user interface customer paired unit to Wi-Fi. No additional issues found with oven user interface at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
06/07/2023
"I replaced Gearcase washplate tower clutch hub and screws I tested operation performed a calibration procedure no additional issues found. Unit was full of mud under tub under washplate. No additional issue or noises found or heard. ; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W11239857 BELT , and 1 W11454372 GEARCASE"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
06/07/2023
"Complaint, loud, grinding noise coming from underneath washer I found cam plastics are melted. Unit will need a new cam to fix. installed new actuator. I am rescheduling for Wednesday because I do not have the part in stock. ; ordrng 1 W10721967 (CAM KIT), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
06/07/2023
Checked unit found error code for long fill cleared code ran diagnostics normal both waters going in and stoping on pressure
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Canton, Connecticut 06019
Ruben C.
Job Details:
06/07/2023
7736577979 checked unit and called techline agitator is loosening up and basket wobbling gave cust estimate for gearcase inner basket is covered and outer basket covered ;customer decided not to get it fixed O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model MER8800FZ5
Near Glastonbury, Connecticut 06073
Ruben C.
Job Details:
06/07/2023
Replaced control display working normally found another issue glass top is coming off frame ordering maintop; ordrng 1 W10691698 (Maintop)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Litchfield, Connecticut 06759
Ruben C.
Job Details:
06/07/2023
Replaced fan motor with thermistor plugged unit back in cust unplugged informed cust to wait 24 hours before filling with food
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBW00
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
06/07/2023
"Check unit for light not working in the freezer, remove door switch and check switch for continuity and power going to switch. Switch is good and 120v present at the switch. Remove upper fridge bulb and swapped out for freezer bulb working, customer will need to replace bulb they will order a new one. Fridge working to factory specs ; dspstn on spec-tagged invntry: 1 W11123941 SWITCH and 1 W11602886 LED MODULE"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
06/07/2023
"Replace sump&motor, recalibrated unit, run a heavy wash cycle no leaking and check unit working to spect."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
06/07/2023
"Inspected and found 7-1 fault for defective wash pump, quoted and they will call."
We serviced a
KITCHENAID RANGE
Model KSEG950ESS0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
06/07/2023
"Inspected and found convection fan seized and not turning, needs to be replaced, will submit estimate and call for return date.; rqstng P&A on 1 W11414552 (Convection fan motor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Ellington, Connecticut 06029
Gary V.
Job Details:
06/07/2023
"Sr#7736581011, techline. Inspected and found no cooling or frost pattern on evaporator, found unit was dropped as both sides of rear cabinet and compressor compartment is buckled up, techline advised returning with compressor and doing pressure tests and replacing compressor if it needs it. ; ordrng 1 W11578031 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Grafton, Massachusetts 01536
Amanda R.
Job Details:
06/07/2023
When calling customer was informed it did not cool Down needs sealed system work customer has receipt ; ordrng 1 W11370574 (Compressor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Matthews, North Carolina 28105
Robert A.
Job Details:
06/07/2023
"Cx complaint that the unit is not making ice and there is a loud buzzing sound. I inspected the unit and confirmed the complaint. The fc temp is a little warm (11 degrees), rc is good (38degrees). I ran multiple tests for Th IM: 57,56,45,36 & 15. All passed except 36 for the ice box fan, the speed is very low. I ran the evap fans, the noise is from the evap fan hitting the ice building up. The unit needs a new evap motor harness to replace the defrost bi metal. Im ordering an ice box fan as well to resolve the issue. The pantry UI and harness are god to go.; ordrng 1 W11249952 (Evap motor) and 1 W10846539 (Ice box fan), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near York, South Carolina 29745
Mitch H.
Job Details:
06/07/2023
"Replaced float switch and inlet valve. Turned water on to unit, tested and checked for leaks. Operating properly and no leaks found. Since it is an unoccupied home, turned water back off.; dspstn on spec-tagged invntry: 1 W11175771 VALVE"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mint Hill, North Carolina 28227
Jenn F.
Job Details:
06/07/2023
Replaced the gearcase. Calibrated unit. Ran diagnostic Tested ok.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Charlotte, North Carolina 28227
Jenn F.
Job Details:
06/07/2023
Complaint washer leaking. No error codes found. Ran diagnostic. No leak found. Advised customer to have vent cleaned.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
06/07/2023
"Found washer making a clicking noise but only in one direction in agitate. Checked gear case, found no issues. Ordering basket, wash plate and agitator.; ordrng 1 W11513243 (Basket) and 1 W11510461 (Wash plate) and 1 W11614636 (Agitator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
06/07/2023
Found unit not defrosting. Evaporator coil frozen solid. Also found dispenser not working. Will not dispense water or actuate auger motor. Requesting P&A for boards and heater.; rqstng P&A on 1 W11518204 (Dispenser board) and 1 W11449482 (Control) and 1 WP2323198 (Heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
06/07/2023
"Inspected and found steam water pudding in front of door after cycle, unit needs new vent.; ordrng 1 W11612315 (Door vent)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Manchester, Connecticut 06042
Jeremy B.
Job Details:
06/07/2023
Found icemaker cracked causing leak. Replaced and tested all checks ok. ; used 1 W10873791 (ICE MAKER) from stock