Service History 626

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Charlotte, North Carolina 28226

Mitch H.

Job Details: 06/09/2023

"Replaced control and console. Restored power. Ran full diagnostics cycle, all functions operated properly. Started dishwasher in normal cycle and advised customer to let cycle run due to unit sitting since February."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 06/09/2023

Complaint timer keeps spinning on sensor dry to timed dry cool down if unit is set to jeans on sensor it will bypass both off positions and go back to sensor off. I replaced timer tested operation by inspecting dryer is heating fine timer motor is not spinning when in off position unless wrinkle control is turned on in sensor dry mode. no additional issues found. ; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Charlotte, North Carolina 28226

Mitch H.

Job Details: 06/09/2023

"Found that model and serial numbers do not match. Corrected information on ticket. Called Randy, he said customer will have to call Whirlpool and get call scheduled with correct information. No information available in Service Matters."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 06/09/2023

Call replace motor tested operations found no issues with the control. No additional issues found with dishwasher after replacing motor. I performed a quick wash cycle and a diagnostic cycle clearing all error codes. Everything is working properly with no leaks.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 06/09/2023

"Complaint, spray arm snapped off leaking water. I found heating element has a special project for the Brassbushings on the heating element. Also door gasket is leaking water by the gasket, heavy calcium, depositation, around gasket, and on gasket. Unit will need manifold, door gasket, and heating element to fix. ; ordrng 1 W11537778 (Heater) and 1 W11483553 (Gasket) and 1 W11545334 (Manifold)"

We serviced a

MAYTAG DRYER

Model MGDP575GW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 06/09/2023

"Complaint dryer making horrible banging noise unit in a residential household. I found rear idlers have worn down through the idler pins supports. I also found drum has a crack in the rear seam. I found drive belt has come apart and become tangled, locking up, idler, pulley as well, causing a flat spot to form in idler pulley. I am ordering parts drum will be shipped directly to customer customer to call us as soon as drum comes in. No additional issues found with dryer at this time. Dryer is heating with no issues. Motor is in great condition. No issues found with motor. ; ordrng 2 WPW10314173 (Idler)s and 1 W10545923 (Drum) and 2 WPW10359271 (Roller pin)s and 1 WPW10131172 (Belt) and 1 WPW10344193 (Idler)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 06/09/2023

"Cx complaint that the unit is shaking violently during cycles. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e2. I cleared the code and ran a service cycle. The RR leveling leg came out of place causing the imbalance. I secured the leveling leg, leveled the unit and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 06/09/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 06/09/2023

I replaced Ben and shelf tested operations. No cooling issues. Found no additional issues found icemaker is working fine. No additional issues reported by customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 06/09/2023

"Replace compressor, all couplers including dye dryer, fill unit with R600 then check evaporator for frost and confirm cooling. After 30 minutes unit cooling to specs.; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504430 COUPLER 7/6 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 06/09/2023

"Check unit found lid broken causing door not to lock, part order for return service. Part tentative P/A.; ordrng 1 W11259006 (Lid assembly), states that autho needed"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 06/09/2023

"Check unit found freezer not defrosting no cool in refrigerator, ran diagnostic found freezer thermistor bad. Replace thermistor and put unit into defrost meltdown ice and secure heater. Check unit working to specs and unit set to recommended temperature settings.; used 1 WPW10384183 (Thermistor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 06/09/2023

"Replace main control, power board and led board then reset unit and check light and cooling unit working to specs.; dspstn on spec-tagged invntry: 1 W10830288 LED POWER SUPPLY and 1 W10843055 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHW06

Near Mount Ulla, North Carolina 28125

Jenn F.

Job Details: 06/09/2023

Replaced separator. Tested ok.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ0

Near Troutman, North Carolina 28166

Jenn F.

Job Details: 06/09/2023

Complaint unit does not spray water fully in dishwasher. Only error Fae2. Ran diagnostic cycle. Fills with water and motor comes on but barely pushes water. Needs new sump assembly. ; schdld next appmnt for 6/14 WED AM

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mooresville, North Carolina 28115

Jenn F.

Job Details: 06/09/2023

Replaced the timer and tstat. Tested ok. ; dspstn on spec-tagged invntry: 1 WP3387134 THERMOSTAT

We serviced a

WHIRLPOOL RANGE

Model MER6755AAB

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 06/09/2023

Replaced bake element in lower oven preheated to 350operation normal

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 06/09/2023

Not draining shifter fault wires going to drain pump broken fixed wires replaced actuator calibrated unit ran automatic test ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Charlotte, North Carolina 28226

Mitch H.

Job Details: 06/09/2023

Confirmed purchase date and took picture of receipt. Corrected unit information on ticket. Tested doors and leveled refrigerator. Doors now operating correctly.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL00

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 06/09/2023

"Replaced power control board, ACU, and console. Confirmed correct model and serial numbers stored. Tested, all functions operating properly."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mooresville, North Carolina 28117

Jenn F.

Job Details: 06/09/2023

Replaced heating element. Tested ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Columbia, Connecticut 06237

Jeremy B.

Job Details: 06/09/2023

"Found lights not working. Found faulty bulb in freezer. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC , used 1 W10695459 (LED MODULE) from stock"

We serviced a

LG WASHER

Model WT7200CW

Near Colchester, Connecticut 06415

Jeremy B.

Job Details: 06/09/2023

Water leaking by valve when machine is off. Needs new valve. Office will call to schedule no eta ; ordrng 1 AJU73213301 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 06/09/2023

Washer not agitating. Found capacitor leaking grease. Replaced and ran self test all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS2

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 06/09/2023

Dishwasher not cleaning. Found 120vac at wash motor but its not running. Replaced motor sump assy and tested all checks ok. ; used 1 WPW10605057 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ073

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 06/09/2023

Food freezing in fresh food section Z found cans frozen. Found even frost pattern. Damper making loud noise. Needs new damper and control. ; ordrng 1 W10594330 (Damper) and 1 W11321360 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 06/09/2023

"Complaint washing machine is not draining. I found connector was unplugged and smashed disconnected. Where connector attaches to drain pump I repaired connector calibrated washing machine, tested operations no further issues. Found with washing machine at this time. Washing machine draining and operating just fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Worcester, Massachusetts 01603

Chris B.

Job Details: 06/09/2023

Complaint that the unit is not running properly. Found leaking capacitor. Will replace part from TS ran two diagnostic cycles and unit working normal.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB3

Near Worcester, Massachusetts 01602

Chris B.

Job Details: 06/09/2023

Complaint that the unit is not washing properly. Found bad Wash Pump. Replaced part with TS and rand diagnostic cycle. Unit working normal. No leaks detected.; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Clover, South Carolina 29710

Mitch H.

Job Details: 06/09/2023

"Replaced burner head, tested, all operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Clover, South Carolina 29710

Mitch H.

Job Details: 06/09/2023

"Replaced control, ran calibration. Tested washer, all functions operating properly."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Auburn, Massachusetts 01501

Chris B.

Job Details: 06/09/2023

Complaint that the unit is not washing correctly. Found broken wire on the drain pump side. Reattached wires and ran a diagnostic test and unit running normal.

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Hartford, Connecticut 06112

Ruben C.

Job Details: 06/09/2023

Checked found element open replaced element tested operation normal heating normally actual goods date 3-17-23

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 06/09/2023

Installed new motor. All checks ok

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Manchester, Connecticut 06042

Jeremy B.

Job Details: 06/09/2023

"Tried removing agitator but cant get the metal part off the shaft of gear case .will need to completely drill out basket and replace basket, gear case, hub, and agitator. Left agitator with customer. Needs extra time. ; rqstng P&A on 1 W10752719 (Basket) and 1 Dremaltool (Dremal tool) and 1 W11454734 (Gearcase), ordrng 1 Xtratime (Xtra time), dspstn on spec-tagged invntry: 1 W11550891 AGITATOR"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near South Windsor, Connecticut 06074

Gary V.

Job Details: 06/09/2023

Inspected and found unit went off balance in spin and causing unit to smash outer cabinet and other parts. Will order parts and customer will call when parts arrive. Unit needs multiple parts. 2 time frame on return.; ordrng 1 W10677266 (Cabinet shadow Crome) and 1 W11417171 (Rear panel) and 1 W11621180 (Main acu) and 1 W11394572 (Lid lock) and 1 W11457841 (Lid strike) and 1 W11178227 (Basket) and 1 W11400156 (Suspension rods)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, North Carolina 28205

Robert A.

Job Details: 06/09/2023

"There is a dent on the right door (RC). I inspected the unit and confirmed the complaint. The maintenance manager does not have a POP document on hand. Im ordering the door for the return visit, authorization may be needed.; rqstng P&A on 1 LW10912313 (RC door), ordrng 1 W11223753 (Name plate)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, North Carolina 28217

Robert A.

Job Details: 06/09/2023

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and attempt d a service cycle. The service cycle did not start. I checked under the unit and found the capacitor hanging, it read OL. I replaced the capacitor with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near York, South Carolina 29745

Mitch H.

Job Details: 06/09/2023

"Replaced refrigerator door, and freezer door gasket. Refrigerator door operating properly. Freezer gasket still comes off. Gasket channel in door not molded properly. Ordering freezer door.; ordrng 1 LW10636409 (Freezer door)"

We serviced a

BOSCH WASHER

Model WFMC2201UC03

Near Monson, Massachusetts 01057

Roger R.

Job Details: 06/09/2023

"Found unit has a leaking hot water valve. Leaking at all times even when off. Quoted $49.99 for valve and $239 labor. ; ordrng 1 00422245 (Valve, hot)"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 06/09/2023

"Installed new water valve and checked, all okay."

We serviced a

KENMORE WASHER

Model 110.2513241

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 06/09/2023

Found unit has a bad gearcase and leaking water. Quoted for parts and Labor unit not worth repairing.

We serviced a

MAYTAG DRYER

Model MGDB765FW0

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 06/09/2023

Found unit has noisy belt tensioner pulley. Quoted $35.99 for idler pulley and labor $239Cust had written check before I quoted for kit not pulley only and that was only check available at the time. WILL NEED TO COLLECT UPON RETURN. BALANCE DUE IS $277.24; used 1 279640 (IDLER PULLEY) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5900SW0

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 06/09/2023

Found unit had a pinched water level sensor tube. This caused it to not sense water level properly and overfilled unit. Rerouted hose and all checks okay.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Sharon, South Carolina 29742

Mitch H.

Job Details: 06/09/2023

Checked and found new compressor not operating correctly. Cools intermittently. Customer says it cools for a while then stops cooling. Ordering compressor.; ordrng 2 W11592010 (Compressor)s and 1 2Xtime (2X time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Wales, Massachusetts 01081

Chris B.

Job Details: 06/09/2023

Replaced part and all running normal. Mentioned to the customer to keep an eye on the unit for the next few days. Evap and compressor fan running normal and good cooling.

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES1

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 06/09/2023

Installed new control for oven. Tested bake and boil. Both working normal

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 06/09/2023

"Replaced user interface/console and tested in new real cycle fine, controls working properly"

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Stanley, North Carolina 28164

Mark C.

Job Details: 06/09/2023

"Installed new control, new rollers, and found the blower fan damaged replaced fa, unit is fully operational.; used 1 349241T (Roller), and 1 WP697772 (Wheel) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mount Holly, North Carolina 28120

Mark C.

Job Details: 06/09/2023

Customer states unit makes a clicking sound during the cycle found one of the nylon slides to be unclipped and tapping against the case. Secured slide unit is fully operational with no abnormal noises.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Mount Holly, North Carolina 28120

Mark C.

Job Details: 06/09/2023

"Customer states unit is leaving stains on clothes intermittently. Found a greasy residue in the fill system. Unit also has a waxy residue in the door boot gasket.; rqstng P&A on 1 W11318722 (Boot), ordrng 1 W11524105 (Dispenser) and 1 W11316604 (Hose)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 06/09/2023

Installed new gaskets cleared any frost unit is fully operational.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 06/09/2023

Installed new sump assembly unit is fully operational.; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Davidson, North Carolina 28036

Mark C.

Job Details: 06/09/2023

Adjusted door to the best of my ability unit is fully operational.

We serviced a

MAYTAG DRYER

Model MGD5630HC0

Near Cornelius, North Carolina 28031

Mark C.

Job Details: 06/09/2023

Unit is leaving brown streaks on the clothes due to carbon deposits on the hot air duct. Duct should be covered under the ten year warranty. Customer would be responsible for labor of 256.33; rqstng P&A on 1 WPW10293765 (Air duct)

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 06/09/2023

"Unit will not turn on, no voltage at terminal or at wall, breaker is on, cycled and still same. Electrical issue. Will need to have electrical remedied and if still having issues set up return call"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 06/09/2023

Replaced cracked cooktop and verified each burner working and cycling

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 06/09/2023

"Unit under 1yr wp warranty, took photo of receipt.Complaint of top rack not cleaning well.Spray arm looks to be clear, filter clear,ran normal cycle.Wash motor is running, no see spray arm movement from upper spray arm, wiring looks good replaced sump assy. Water flow much increased nd spray arm movement verified ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

LG REFRIGERATOR

Model LFXS29766S/00

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 06/09/2023

"Recovered r134a and had a pretty good charge in unit, definitely should have been cooling some so pointing towards compressor. Unplugged and updated software, said completed successfully.Replaced compressor and drier, pulled into a vacuum, held for 10+ minutes. Charged with 5.2 oz r134a. Unit not cooling, not pulling vacuum, staying around 5 and 85 on high side. Pulled refrigerant and charged again and simular, no cool. Spoke with Randy possible obstruction, though should eventually pull vacuum, possible bad compressor. Reordering compressor, will mark jig and Evap to bring back just in case.Did collect for jig as that was not collected for initially. Evaporator has not been used yet and has been paid for.Office to contact to schedule return; ordrng 1 Tca38151706 (Compresssor) and 1 2xtime (2x time) and 1 Wpw10143759 (Drier)"

We serviced a

KITCHENAID DISHWASHER

Model F45122614

Near Thomaston, Connecticut 06787

Ruben C.

Job Details: 06/09/2023

Checked unit did not find any problem with unit started working normally

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Waterbury, Connecticut 06702

Ruben C.

Job Details: 06/09/2023

They did not have receipt of purchase cancelling service they said whirpool said it was covered they have to contact whirlpool

We serviced a

WHIRLPOOL DRYER

Model WED6120HC1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 06/09/2023

Complaint dryer is not heating. I found venting restriction causing heater. Issue to occur on element found element is open. I found all thermal cut outs are fine with no issues I replaced heater tested operation dryer is now working fine vent to house is heavily restricted.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Mooresville, North Carolina 28115

Jenn F.

Job Details: 06/09/2023

New construction home. Complaint really loud noise on start up. Found the rear motor mount not secured causing the motor and blower wheel to hit. Secured the mount. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Windham, Connecticut 06226

Amanda R.

Job Details: 06/09/2023

Not freezing heavy frost on evaporator explained need to take everything out of freezer and defrost unit

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 06/09/2023

"Replaced control and wire harness. Tested in quick wash, went through fill and into wash fine. Cancelled and drained fine. Tested in normal and did same. Verified both hot and cold valves working and lines connected correctly to unit.Ran drain and spin and worked fine"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near East Granby, Connecticut 06026

Gary V.

Job Details: 06/09/2023

"Inspected and found ui panel harness loose inside door connector to main acu, plugged together properly, unit now working properly. Also water feed line has defective O-ring and informed customer."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 06/09/2023

"Found bad ignitor in oven, replaced and checked. All okay; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near East Hartford, Connecticut 06118

Chuck M.

Job Details: 06/09/2023

Customer complaint is that washer would not drain. Washer was full of water with clothes stuck inside. Removed water and found filter full of debris obstructing drain. Cleared and tested. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Agawam, Massachusetts 01001

Roger R.

Job Details: 06/09/2023

Found unit not responding to input. Unplugged and reset computer. Unit working after restarting computer.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/08/2023

Complaints. Lots of humidity building up inside of microwave. I verified microwave is venting properly I found restriction and venting film of plastic inside of the microwave across the top louvers I removed manufacturing plastics retested make sure paper towel is sticking to the ceiling of the microwave now with no issues. Everything working properly

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW0

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 06/08/2023

Installed new agitator ran self test all checks ok.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 06/08/2023

Customer complained unit cut off. Found unit wasnt in one year warranty.she thought it was a 10 year warranty. Found breaker was flipped. Flipped breaker and ran unit for several minutes unit heating and cycling. Verified proper operation. Collected trip fee via check

We serviced a

JENN-AIR OVEN

Model JJW2830LL00

Near Charlotte, North Carolina 28209

Ryan S.

Job Details: 06/08/2023

"Returned to install hinges, installed hinges and found gap is slightly less but found door must be warped inside door frame. Now outer frame is off but bottom is not. Ordering outer door assembly. Informed customer office will call when part comes in. ; ordrng 1 W11346915 (Door)"

We serviced a

KITCHENAID RANGE

Model KFGG504KPS0

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 06/08/2023

Found knob cracked causing the burner stem not to turn. Told customer that knobs not covered under warranty. Quoted customer cost of knob. Customer still wants to see if there is a chance they approve it. ; rqstng P&A on 1 W11030413 (Knob)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/08/2023

I replaced the gasket. I tested operations. No additional issues found with refrigerator at this time. Refrigerator is cooling. Just fine since last repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 06/08/2023

Customer complaint is that refrigerator is noisy and ice maker is not working. Inspected and found evaporator fan motor is noisy and not spinning properly. Ordered evaporator fan motor. ; ordrng 1 W11578030 (Evaporator Fan Motor)

We serviced a

MAYTAG DRYER

Model MLE22PDAYW0

Near Charlotte, North Carolina 28226

Robert A.

Job Details: 06/08/2023

The property manager needs our proof of insurance to repair the dryer. I did not install the parts. I left the part with the cx.; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlotte, North Carolina 28277

Ryan S.

Job Details: 06/08/2023

Retuned to install pump. Installed pump. Reassembled and ran cycle to test function and for leaks. No leaks detected. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Lincolnton, North Carolina 28092

Mark C.

Job Details: 06/08/2023

Customer states after a power outage on Memorial Day the unit is unresponsive. Unit shows the cycle is complete all the time however you can select the different options on the display. Power surge has damaged the display board.; rqstng P&A on 1 W11569437 (Console) and 1 W11481108 (Control) and 1 W11614635 (Filter)

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS05

Near Avon, Connecticut 06001

Ruben C.

Job Details: 06/08/2023

Checked unit used actual goods date found bake ignitor does not spark broil is working normally ordering dsi board and ignitor cust will have unit pulled out ; ordrng 1 W11355922 (Electrode bake) and 1 W10511278 (Dsi)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Burlington, Connecticut 06013

Ruben C.

Job Details: 06/08/2023

Replaced tub tested operation normal ran diagnostics normal did not have leaks at this time

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Sharon, South Carolina 29742

Mitch H.

Job Details: 06/08/2023

"Checked and found belt guard rubbing pulley. Removed guard, adjusted, reinstalled. Tested washer, now operating properly, no longer rubbing. Called tech line spoke to Leon SR#7736589191 documented findings."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Auburn, Massachusetts 01501

Amanda R.

Job Details: 06/08/2023

Ff section door switch broken cooling and freezing normally needs new switch ; ordrng 1 W11384469 (Door switch)

We serviced a

WHIRLPOOL MICROWAVE

Model JMW3430IL03

Near Matthews, North Carolina 28105

Robert A.

Job Details: 06/08/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, North Carolina 28212

Robert A.

Job Details: 06/08/2023

"I installed the ordered part and tested the unit for the cx. The unit is still not working correctly. The wash motor and door switch work fine. All components from the brown connector are not working. The control is getting 122v. I found error codes; f6e4 f8e2. The float switch is in place and the drain pump has ohms within range (37ohms). I did a continuity check and found the drain pump and float switch connectors were reversed, all the wires on the brown connector have good continuity. I called techline to document the issue, tech support agreed that the reversal of the float switch and drain pump connectors probably blew the brown connector relay both times. After the tub replacement I put the connectors in the wrong place, with both being brown and close to each other. The unit needs a new control board, Im ordering it for the return visit.Sr7736590932; ordrng 1 W11637581 (Control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Charlotte, North Carolina 28205

Robert A.

Job Details: 06/08/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Catawba, South Carolina 29704

Jonathan J.

Job Details: 06/08/2023

"Compliant washer throwing OFB error code washing machine not working properly. I found error codes and cleared error codes. I found washing machine. Extremely loud still leaking gear. Case oil I found bearing on the lower shaft. Has completely failed. Causing rotor to rub stater. Also found slider clutch has been rubbing electromagnetic clutch as well. Due to lower shaft bearing. I found and replaced gear case clutch slider, rotor agitator I performed a calibration test test 52. No additional issues found with wash machine. Wash machine is spinning. Perfectly fine and quietly. Wash machine agitating perfectly fine as well with no issues. Customer had hot water turned off at valve This machine requires hot water to work properly. Be turned on. No additional issues found with washing machine at this time. F7e9 locked motor, F0e3 overloaded , ofb f0e5 out of balance load detected, f8e6 Fault is displayed when main control senses water in the tub and the lid has been left open for more than 10 minutes. ; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rock Hill, South Carolina 29730

Jonathan J.

Job Details: 06/08/2023

Complaint not cooling in the fresh food section not cooling in the freezer zone section had to throw away a bunch of food. I found evaporator was completely frozen over due to a defrost wire that was unplugged brown wire at Molex connector high secured connector after plugging it in. I glued connector in place to ensure connector could not ever come back out again I defrosted and verified heater is working in test 13. I also verified evaporator is producing a full frost pattern. No cooling issues found at this time. Allow 12 to 24 hours for unit to get down to temperature properly.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Rock Hill, South Carolina 29730

Jonathan J.

Job Details: 06/08/2023

Complaint makes loud noise after dryer gets hot I found blower wheel but has come apart blower wheel is cracked and motor bearing rubber has come apart. Will need parts to repair. Parts on back order office to call customer when parts come in. ; ordrng 1 W10888146 (Housing) and 1 W11481730 (Bracket) and 1 W11549461 (Motor) and 1 W11596046 (Seal) and 1 WP697772 (Wheel) and 3 WP489463 (Screw)s and 1 2xtime (2xtime)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rock Hill, South Carolina 29732

Jonathan J.

Job Details: 06/08/2023

F0e2 over suds condition detected f9e1 long drain f8e1 no fill long fill f1e1 main control fault purchase date from whirlpool tech line is 5/30/23 file number 7736593256 replace control per whirlpool. ; ordrng 1 W11603810 (Control)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Lincolnton, North Carolina 28092

Mark C.

Job Details: 06/08/2023

Unit is stuck in standby with the lid locked. Canceled out cycle. Unit unlocked. Units display went blank and will not activate. Unit just hums. This is caused by a faulty motor circuit.; rqstng P&A on 1 W11283592 (Motor) and 1 W11395618 (Cap) and 1 W11162438 (Pcb)

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Charlotte, North Carolina 28273

Ryan S.

Job Details: 06/08/2023

Customer complained of unit not working. Upon arrival found no power to unit. Found breaker was kicked. Inspected unit and found unit was heating and working properly. Informed customer of unit flips breaker again to get breaker repaired via electrician. Verified proper operation.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Iron Station, North Carolina 28080

Mark C.

Job Details: 06/08/2023

Installed new friction pads unit is fully operational.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Stanley, North Carolina 28164

Mark C.

Job Details: 06/08/2023

Unit makes a grinding when in spin. Found the bolt in the rotor to have come loose allowing the rotor to slip from the shifter causing a grinding replaced bolt with a new one I had on hand non inventory part unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/08/2023

"Replaced icemaker, advanced and filled fine. Cs to monitor"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Ware, Massachusetts 01082

Chris B.

Job Details: 06/08/2023

Complaint that the right rail is broken. Found broken support wheel. Will order parts for a return visit.; ordrng 2 W11458872 (Rack Wheel Tub)s

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Warren, Massachusetts 01092

Chris B.

Job Details: 06/08/2023

Replaced all parts and washer running normal. No leaks detected. Ran three diagnostic cycles all ran through properly. No more noises and spins normal. No error codes present. Had to level entire unit out.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW0

Near Charlton, Massachusetts 01507

Chris B.

Job Details: 06/08/2023

Replaced wash plate and ran two diagnostic cycles and a calibration cycle. Washer running normal. Mentioned to the customer that they have 1yr warranty on parts and 30 days in labor.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Indian Land, South Carolina 29707

Jonathan J.

Job Details: 06/08/2023

"Panel defective sending back to office, heavy scratch, and dent on the side of the panel. Bottom of the box score box was not taped up. Officer Kowal Customer, one parts come in.; ordrng 1 W11613486 (Panel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Burlington, Connecticut 06013

Ruben C.

Job Details: 06/08/2023

Replaced float switch tested operation normal ran diagnostics normal

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