Service History 62 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Springfield, MA 01109

Roger R.

Job Details: 06/19/2023

"Found unit running but not cooling. Compressor running, fans running. Unit needs a new compressor, evaporator and filter drier. Will submit to insurance and order parts if authorized ; rqstng P&A on 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor)"

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Springfield, MA 01128

Roger R.

Job Details: 06/19/2023

Found unit working properly at this time. Found vent restriction at vent hood. Instructed customer on proper venting requirements. Install and instruct.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Enfield, CT 06082

Gary V.

Job Details: 06/19/2023

"Inspected and found multiple problems and faults, pressure system, off balance, water ring, ui communication, unit powering on and then shutting right down and not responding, will submit estimate for main acu and ui panel and call for return date.; rqstng P&A on 1 W11400681 (Main acu) and 1 W11199207 (Harness connector) and 1 W11115285 (Ui panel.)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near East Longmeadow, MA 01028

Gary V.

Job Details: 06/19/2023

"Inspected and found right rear burner not igniting, put screwdriver to tip of electrode and electrode will spark but not enough to fully ignite gas, getting weak voltage. will order parts and return. Customer requesting fri pm.; ordrng 1 W11590248 (Holder burner) and 1 W11590249 (Spark module) and 1 W10876260 (Electrode)"

We serviced a

BOSCH WASHER

Model WFMC2201UC03

Near Monson, MA 01057

Roger R.

Job Details: 06/19/2023

Replaced hot water valve that was leaking from the solenoid area. New valve working properly and not leaking.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Waterbury, CT 06708

Jimmy R.

Job Details: 06/19/2023

"Check unit found no display or operation from control, check circuit found circuit possible bad. Flip breaker on and off and display came back and unit starting working, instruct customer to have circuit checked out for connection issues."

We serviced a

WHIRLPOOL RANGE

Model WOS92EC0AS02

Near Watertown, CT 06779

Jimmy R.

Job Details: 06/19/2023

"Tested unit and found cntrl not responding and no lights on, tried to run a diagnostics and no power to unit checked voltage and found 240v going to main cntrl and terminal block, ohmed out front fuse and found faulty. Replaced fuse and unit is no heating and operating to specs ; used 1 WPW10545255 (FUSE-THRML) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HB07

Near Millbury, MA 01527

Angel R.

Job Details: 06/19/2023

"Customer complaint of left side user interface cracking and crumbling. Fan button is responsive, fan is not turning on. Customer has had unit for almost two years and fan was working up until late last year. All other functions are ok. Wil order new UI and fan motor.; ordrng 1 W11409092 (Fan motor) and 1 W11220414 (panl-cntrl)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Shrewsbury, MA 01545

Angel R.

Job Details: 06/19/2023

"Ran diagnostics, could not get compressor to kick on. Tried new starter relay and still got nothing. Will need sealed system tech and two slots for this job. ; ordrng 1 WPW10507886 (compressor) and 1 W11506635 (Process tube)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Charlotte, NC 28207

Robert A.

Job Details: 06/19/2023

Cx complaint that the units upper rack is not sliding out. I inspected the unit to confirm the complaint. I found the upper rack adjusters wheel has separated not allowing the the rack to slide out. The unit needs new upper rack adjusters to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11545795 (Left adjuster) and 1 W11551541 (Right adjuster)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Charlotte, NC 28270

Ryan S.

Job Details: 06/19/2023

"Customer complained of leak from front left side of unit. Said hes had another company out a few times. Customer said that the last tech said the door was too heavy due to being a dishwasher with a wooden panel , customer had panel off when arriving. Also found multiple screws that keep outer door secured to frame missing(took pictures) cus also said that the tub will flex when opening the door at the section the hinges are connected to the tub. Oticed tub flexing but cant determine if issue is normal or not right away, took off outer door and ran unit to check for leaks whe running. No leaks detected , put on clear door and found top spray arm malfunctioning causing irregular water patterns to door. Ordering manifold spray arm. Scheduled return call for6-26 -23 Monday am, (customer wont be home Friday) .; ordrng 1 W11545334 (Manifold spray arm)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Charlotte, NC 28270

Ryan S.

Job Details: 06/19/2023

"Customer complained front left dual burner not lighting, found debris covering orifice and burner head was not aligned properly. Aligned burner head and showed customer how to clean orifice holes to clear debris. Showed customer unit lighting . Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Chicopee, MA 01022

Mike K.

Job Details: 06/19/2023

Replaced Evap motor and working properly; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Charlotte, NC 28214

Mark C.

Job Details: 06/19/2023

Units oven will not preheat and the cooktop will not get hot due to the outlet being wired incorrectly the outlet has the neutral wire and L1 switched. Instructed customer on the proper use and care of the unit.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Lincolnton, NC 28092

Mark C.

Job Details: 06/19/2023

"Customer states unit is off balance and it shakes violently. Checked unit to ensure it is level. Placed unit into a rinse spin cycle, unit is fully operational and is functioning normally. If problem only exists under load it would indicate weak suspension rods. ; ordrng 1 W11130362 (Suspension)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/16/2023

Installed new fabric dispenser. Tested and verified proper operation. No leaks. All functions check ok.

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Gastonia, NC 28052

Mark C.

Job Details: 06/16/2023

Unit is giving an F3 E0 for a shorted temperature sensor. Replaced control and temperature probe unit is fully operational.; used 1 WPW10181986 (Temp sensor) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, NC 28056

Mark C.

Job Details: 06/16/2023

"Customer states unit is making an abnormal noise. Ran a quick wash cycle, upon spin unit has a banging due to the drain hose bouncing off the back of the unit adjusted hose unit is fully operational."

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HN1

Near Shrewsbury, MA 01545

Angel R.

Job Details: 06/16/2023

Customer complaint of screen dimming on its own at times as well as unresponsive. Also seems like the door switches do not catch but i could not duplicate the door switch issue. Did see that the UI display went dim and at times while testing. Informed customer of UI price and install. Will not proceed with repairs.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Lincolnton, NC 28092

Mark C.

Job Details: 06/16/2023

Installed new motor capacitor and control unit is fully operational.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFA32SMHN00

Near Shrewsbury, MA 01545

Angel R.

Job Details: 06/16/2023

"Customer complaint of handles getting scratched, says she has had them replaced before. Quoted customer on parts and labor and has decided to just get covers for the handles. Will not proceed with repairs."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Charlton, MA 01507

Chris B.

Job Details: 06/16/2023

"Complaint that the unit is not cleaning properly. Ran a full diagnostic test and found no error codes. Dishwasher ran with no issues but bottom wash arm is too loose and unit missing a rack ear, back tube feeder and top wash arm. Both pumps are working correctly. Heating Element is normal. Will order all missing parts.; ordrng 1 WPW10463906 (Filter Screen) and 1 WPW10340741 (Tube Feed) and 1 WPW10327455 (Top Spray Arm) and 1 WP3400918 (Retainer) and 2 W10165274 (Screw)s and 1 WPW10491331 (Lower Wash Arm) and 1 WPW10082861 (Stop Clip)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 06/16/2023

I replaced evaporator cover defrosted evaporator evaporator was completely frozen over. Inspected to make sure. Frost pattern is being produced on evaporator evaporator is producing a full frost pattern. No additional issues found with refrigerator cooling at this time or freezer cooling. No issues reported about freezer either.

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Lincolnton, NC 28092

Mark C.

Job Details: 06/16/2023

Unit is showing a fan speed error due to a faulty tac on the cooling fan.installed new fan unit is fully operational.; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Wingate, NC 28174

Jonathan J.

Job Details: 06/16/2023

Complaint not making noise I found icemaker was had lost position. Replaced icemaker. Cycled power before unplugging icemaker tested operations. Everything is working fine with no additional issues found at this time. I performed test number 97 and 120 icemaker filled with water. Cycled fine.

We serviced a

MAYTAG DRYER

Model MLE22PDAYW0

Near Charlotte, NC 28226

Ryan S.

Job Details: 06/16/2023

"Found blower wheel cracked and motor shaft warped. Tore down dryer replaced both the blower wheel and drive motor. Checked all components to dryer while it was broke down and all parts are operating normally. Removed lint from bottom of dryer and blower wheel assembly, also cleaned lint filterUnit ran and checked okCALL COMPLETE JL"

We serviced a

AMANA RANGE

Model ACR4303MFS7

Near Wingate, NC 28174

Jonathan J.

Job Details: 06/16/2023

"Cockroach infestation all over oven cannot service oven due to cockroach, infestation. Customer sprayed electronic control board down with cockroach. Poison control is saturated with poison. Cooktop is also saturated with poison control has cockroach feces all over it. Infinite switches also have feces from cockroaches all over switches."

We serviced a

FRIGIDAIRE DRYER

Model FASE7074LR0

Near Wingate, NC 28174

Jonathan J.

Job Details: 06/16/2023

"Complaint dryer overheating with towels towels extra hot to the touch. I found control relay sticking customer declined control replacement today. I inspected heater to see if it was grounding out anywhere. No issues with Heater and Inspected thermostats. No issues with thermostats. Inspected vent never issues with venting on inspected rollers. Customer said unit was making abnormal noise. No issues with rollers or idler. I did find a little bit of rust on the idler arm, but no issues found customer said unit got so hot. She was afraid it was gonna catch the house on fire. I could not find anything that was Bert. No issues with wiring nothing grounding out."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Weddington, NC 28104

Jonathan J.

Job Details: 06/16/2023

"Replace compressor verified frost pattern for frost pattern on single evaporator core in freezer, tested operations no leaks using soap bubbles by Nu Calgon. No additional issues found with refrigerator cooling at this time. I did find waterline was leaking not fully secured at wall connection upon arrival. Wall is slightly discolored, but it could be just due to the wall never being painted. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB119WFBB00

Near Palmer, MA 01069

Gary V.

Job Details: 06/16/2023

"Inspected and found air damper struggling to open, replaced air damper and cycled, tested fine.; used 1 WPW10594330 (DAMPER CNTRL) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Belchertown, MA 01007

Gary V.

Job Details: 06/16/2023

"Inspected and found stuck lite relay on control board, replaced with new control board and tested fine.; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Granby, MA 01033

Gary V.

Job Details: 06/16/2023

"Inspected and found water leak thru door seal, replaced door seal and cycled, tested fine.; used 1 W11483553 (GASKET) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Matthews, NC 28104

Jonathan J.

Job Details: 06/16/2023

I replaced previous parts that were ordered I tested and inspected for leaks no leaks found dishwasher is operating normally. ; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Charlotte, NC 28208

Robert A.

Job Details: 06/16/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model HAV2558AWW

Near Charlotte, NC 28205

Robert A.

Job Details: 06/16/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ2

Near Fort Mill, SC 29708

Mitch H.

Job Details: 06/16/2023

"Disassembled microwave and replaced magnetron. Reassembled and tested, heating and operating properly.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Fort Mill, SC 29708

Mitch H.

Job Details: 06/16/2023

"Replaced console and ACU control. Turned breaker back on. Set time and date and ensured correct model and serial were stored. Tested oven, all functions operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Tega Cay, SC 29708

Mitch H.

Job Details: 06/16/2023

"Replaced control, ran calibration. Tested washer, all functions operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, NC 28270

Ryan S.

Job Details: 06/16/2023

Found stator motor bolt holding housing together was loose allowing brake housing to slide down causing a noise. Checked all components underneath machine everything was working properly. Reattached stator assembly and tightened bolt back down will glue. Unit was ran and checked okCALL COMPLETE JL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlotte, NC 28270

Ryan S.

Job Details: 06/16/2023

"Replaced both fresh food and freezer doors transferred over parts from old freezer door to new one. Also, replaced damper motor assembly due to loud noise. Customer had all shelves out of fridge upon arrival so we left them out for the customer at end of job.had to tape wire harness so it would not rub bottom door hinge. Checked all operations of unit ran and checked okCALL COMPLETE JL; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS

Near Belmont, NC 28012

Ryan S.

Job Details: 06/16/2023

"Found right hinge assembly broke, the spring was completely damaged. Also checked left hinge assembly it was still in good mechanical working order, went ahead and changed it as well. After replacing both spring hinges door was back to normal operating procedure. Ran unit thru test cycle all operations are normal. Unit ran and checked ok"

We serviced a

WHIRLPOOL WASHER

Model Mvwb725bw0

Near Prospect, CT 06712

Jimmy R.

Job Details: 06/16/2023

"Check unit found door lock strike broken off door not locking, replace door lock assembly then calibrate unit and check unit working to specs. Leave unit on clean cycle and instruct customer to use clean cycle once a month and use less soap."

We serviced a

WHIRLPOOL DRYER

Model WED6400SW1

Near Wallingford, CT 06492

Jimmy R.

Job Details: 06/16/2023

"Turn control on control display F1 code, take control apart and smell burning on closer look control is burn on two contact point. Control order for return part tentative P/A.; ordrng 1 WPW10111616 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Manchester, CT 06042

Chuck M.

Job Details: 06/16/2023

Customer complaint is that ice maker makes too much ice. Inspected and found shutoff arm pulled away and fill cup twisted. Replaced ice maker. Advised customer to allow time for ice production.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS30IVWH0

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 06/16/2023

Door not latching. Found latch broken. Needs latch and handle. Quoted customer they will pass.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 06/16/2023

Dishwasher leaking. Found drain hose not connected at side of dishwasher. Secured hose and tested found no leaks.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Durham, CT 06422

Jimmy R.

Job Details: 06/16/2023

"Check unit heard noise between tub and basket getting louder when unit is in spin cycle. Remove tub gasket and found coin stuck between basket and tub, remove coins and replace gasket. Also door not closing correctly slightly lower, adjusted door hinges and door closing correctly. Calibrate unit and check unit working to specs no more noise while washing or spinning."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Mint Hill, NC 28227

Jenn F.

Job Details: 06/16/2023

"On arrival old cord and block on top of dryer. Checked voltage at the board. Not getting proper voltage. Checked at the wall 240 across l1 and l2, but l1 to ground 14 volts. And l1 to neutral 0volts. L2 to neutral 145volts. Tried to reset breaker, no change to voltage. Customer needs to have electrician check outlet."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/16/2023

Checked cover unit due to leaking from back again found water line keep cracking causing the leaking. Cut out bad spot in waterline and advised customer water line on house side needs to be replaced otherwise it will keep happening. Ran water threw unit and machine is now not leaking and ok for now until waterline is replaced asap

We serviced a

WHIRLPOOL WASHER

Model CAE2743BQ0

Near Meriden, CT 06451

Jimmy R.

Job Details: 06/16/2023

"Check unit found coin slot stuck unable to put coins for operation. Take coin slot apart found screw fallen out preventing slot from sliding out and springs broken. Remove and replace screw, repair springs and attached. Recalibrate unit and check unit working to specs."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Wolcott, CT 06716

Jimmy R.

Job Details: 06/16/2023

"Check unit found agitator broken off separated from wash plates, wash plate is broken and needed to replace. Parts order for service tentative P/A.; ordrng 1 W11510461 (Wash plate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT01

Near Wolcott, CT 06705

Jimmy R.

Job Details: 06/16/2023

"Tested unit found machine not cooling properly, check evaporator found low frost pattern, check compressor found low amps. Will order new compressor and process tube, parts tentative P/A.; ordrng 1 WPW10507886 (Compressor) and 1 W11506635 (Coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28269

Robert A.

Job Details: 06/16/2023

Cx complaint that the unit is still violently shaking. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e2. The suspension is more loose than normal. The suspension rods need to be replaced to resolve the issue. Im ordering the suspension rods for the return visit.; ordrng 1 W11217817 (Suspension rods)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Charlotte, NC 28269

Robert A.

Job Details: 06/16/2023

Cx complaint that the unit leaks water from the door. I inspected the unit to confirm the complaint. I found an error code: f6e4. I cleared the code and ran a service cycle. I seen water present on the right side outside of the gasket. I replaced the gasket and ran a service cycle. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS04

Near Charlotte, NC 28269

Robert A.

Job Details: 06/16/2023

Cx complaint that the unit is not cooling in the FC. I inspected the unit to confirm the complaint. I found the FC evap covered in ice. I removed the ice and tested the fan. The fan works fine with no issues. Im ordering a new evap harness to replace the bi metal to resolve the issue. The cx paid in full for the repair by CC.; ordrng 1 W11249952 (Evap harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, NC 28269

Robert A.

Job Details: 06/16/2023

"Cx complaint that the unit is not dispensing ice. I inspected the unit to confirm the complaint. The unit makes ice with no issues. I attempted the dispense ice, the auger engages but nothing comes out. I removed the ice bin and found ice cube fused together at the mouth of the ice bin blocking ice from dispensing. I removed the ice cube chunks and tested the unit for the cx. The unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Mooresville, NC 28117

Vincent O.

Job Details: 06/16/2023

"Installed new control. Tested unit. Upon testing, found that as soon as compressor kicks on unit sparks at control and blows relay. Compressor and control will have to be replaced at the same time. Reordering control. ; ordrng 1 W11035835 (Control), dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mooresville, NC 28117

Vincent O.

Job Details: 06/16/2023

Found unit unplugged upon arrival. Plugged unit in and verified proper operation. Found unit running in 21 vacuum. Under charged. Customer states compressor was just replaced on Tuesday of this week. Added r600. Tested and verified proper operation of fan and that frost pattern is forming properly. All functions check ok at this time. Advised customer to leave unit running if issue returns.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Troutman, NC 28166

Vincent O.

Job Details: 06/16/2023

Found control lock on causing unit to not operate. Removed control lock. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL RANGE

Model n/a

Near Hartford, CT 06105

Ruben C.

Job Details: 06/16/2023

Cancelling service unit is a hot point under a year Home Depot sent out wrong company

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Tolland, CT 06084

Chuck M.

Job Details: 06/16/2023

Customer complaint is that refrigerator has water underneath drawers. Inspected and found drain pan bowed. Ordered drain pan. Per service pointer with S code S16360 covers labor. ; ordrng 1 W11457241 (Drain Pan)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Ellington, CT 06029

Chuck M.

Job Details: 06/16/2023

Customer complaint is that washer leaves residue on clothes. Ran manual test cycle and agitate and spin are work properly. Water is draining correctly. Drain pump checked ok. Removed basket and inspected. Showed customer it is clean and no residue or buildup on basket or inner tub. Took pics. Customer does not have hot water connected and does not intend to connect hot water. Washer checked ok. No problem found.

We serviced a

WHIRLPOOL DRYER

Model GEW9250PW1

Near Northampton, MA 01060

Mike K.

Job Details: 06/16/2023

"Not heating, open heater elementQuoted for element, approved.Replaced element and tested on timed dry, unit heating properly; used 1 WP3387747 (ELEMENT) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXBL2

Near South Hadley, MA 01075

Mike K.

Job Details: 06/16/2023

"Unit leaking from water valve, quoted for part/labor, accepted. Replaced water valve and ran cycle through fill into wash, cancelled and drained, no leaks found.; used 1 WPW10327249 (VALVE) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near South Hadley, MA 01075

Mike K.

Job Details: 06/16/2023

"Cs says last load the unit leaked some water behind and in front of unit, hasnt used since.No errors in history, ran self test and completed with no signs of any leaking, no residue from past leaking on underside of unit or by inlet hoses.Ran power wash cycle and deep water wash to fill unit more fully, went through fill and into agitate, cancelled and drained, no leaking found."

We serviced a

SAMSUNG WASHER

Model WF42H5000AW/A2 11

Near South Hadley, MA 01075

Mike K.

Job Details: 06/16/2023

"Unit not draining, customer has already cleared drain trap, put into spin cycle and can hear drain pump humming,; ordrng 1 DC31-00187A (Drain pumo)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near South Hadley, MA 01075

Mike K.

Job Details: 06/16/2023

"Rf staying cold, icemaker stopped and freezer to warm. Fr Evap fan and compressor running on arrival. 21 in fr.Unit has a 60 month part/labor on sealed system.Removed fr Evap cover and only frost on first couple turns. Sealed system issue.Office phones down, saw LINEARGUAGES OIL-LESS guages ordered previously on last compressor replacement so added, r134a unit, turtle compressor.Office to contact when arts come in to schedule return; ordrng 1 W11592010 (Compressor) and 1 2xtime (2x time) and 1 LINEARGUAGESOIL-LESS (LINEARGUAGES OIL-LESS) and 1 W11109499 (Drier) and 1 W11099748 (Evaporator fr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW01

Near Holyoke, MA 01040

Mike K.

Job Details: 06/16/2023

"Unit Evap fan is hitting ice, cap cover covered in frost. Verified defrost is working, cs admits may have had a door open on several occasions, steamed clear Evap"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Chicopee, MA 01022

Mike K.

Job Details: 06/16/2023

"Unit had stopped cooling in rf, freezer is cooling. Found full frost pattern on Evap but top was blocked with light coating of frost. And ice build up in upper right.Put into diagnostics, fans working, defrost heater working, left on til cleared frost. Used steamer to clear ice chunk.Verified damper working fine.After clearing all out went, closed diagnostics and compressor kicked on, Evap fan did not, put back into diagnostics and Evap fan not running, verified 120vac to fan, was working earlier, so intermittently working Evap fan.Office to contact when part comes in to schedule return; ordrng 1 WPW10464673 (Evap fan)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3

Near West Springfield, MA 01089

Mike K.

Job Details: 06/16/2023

"Replaced gear case, washplate and cam, ran through self test fine.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W10752283 WASHPLATE"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near West Hartford, CT 06107

Ruben C.

Job Details: 06/16/2023

Replaced sump motor ran diagnostics normally unit washing normal

We serviced a

WHIRLPOOL DRYER

Model MED7230HC3. H

Near West Hartford, CT 06107

Ruben C.

Job Details: 06/16/2023

Replaced drum tested operation normal heating normally

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Farmington, CT 06032

Ruben C.

Job Details: 06/16/2023

Replaced motor and blower tested operation normal no noise while operating heating normally

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Shrewsbury, MA 01545

Angel R.

Job Details: 06/16/2023

"Found heating element corroded and blew, also the cover above the element shows a hole burned through it in the event. Called safety to document findings and see about the coverage the customer is demanding on parts and labor. SR#7736609719. Customer is going to fight whirlpool on parts and labor and I aware of parts and labor price quote on a new element install. Customer was offered 50% off on a new unit and will most likely be replacing the range as it is almost 8 years old."

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Windsor, CT 06095

Chuck M.

Job Details: 06/16/2023

Installed adjusters and covers tested and showed customer it works.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Windsor, CT 06095

Chuck M.

Job Details: 06/16/2023

Customer complaint is that washer stopped mid cycle. Inspected and found lid locked and console not responding. Checked and found proper voltage at supply. Control is receiving voltage but not sending voltage. Status LED is out. Ordered control and console. ; ordrng 1 W11130237 (console) and 1 W11130238 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Windsor, CT 06095

Chuck M.

Job Details: 06/16/2023

Customer complaint is that ice maker was not working. Inspected and found no water going to ice maker. Checked valve and water tube to ice maker. All checked ok. Ice maker cycled and called for water. Advised customer to allow time for ice production. Found shelves were not lining up properly. Inspected and found center ladder bowed causing shelves to tilt and sit away instead of together. Ordered center ladder. ; ordrng 1 WPW10248516 (ladder)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 06/16/2023

Found heater wire on thermostat disconnected causing no heat and poor dry. Reconnected and tested all checks ok.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 06/16/2023

Control panel not responding properly and buttons not responding. Needs new control panel and control. ; ordrng 1 W11462461 (Control) and 1 W11461688 (Panel)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near East Hampton, CT 06456

Jeremy B.

Job Details: 06/16/2023

Found water valve jammed up causing no flow on cold. Adjusted legs so washer wont wobble and go off balance. All checks ok. Recommend customer washing like items together so load is balanced. ; used 1 W11165546 (VALVE) from stock

We serviced a

KITCHENAID DISHWASHER

Model KUDS24SEBL5

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/16/2023

Dishwasher panel broken and screws not securing. Panel NLA.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Wilbraham, MA 01095

Gary V.

Job Details: 06/16/2023

"Inspected and found unit no longer defrosting, ohmed bimetal and heater circuit and tested fine. Needs jazz board replaced. Spoke with Nikki and computer was down, shes going to look to see if we ever replaced jazz board and if its in warranty or not.; rqstng P&A on 1 WPW10503278 (Jazz board)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hampden, MA 01036

Gary V.

Job Details: 06/16/2023

"Inspected and found timer motor getting 120 volts but not turning, replaced timer and cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/16/2023

"Ran diagnostics, found F9E1 long drain error. Called tech line spoke to Andrew SR# 7736593256, he believes there is a problem with the pressure hose or air dome. Checked air dome for an obstruction, none found. Ordering pressure hose.; ordrng 1 WP353244 (Hose)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near York, SC 29745

Mitch H.

Job Details: 06/16/2023

"Removed and replaced compressor and related components. Charged with nitrogen to 150psi, checked for leaks, none found. Allowed unit to sit under pressure for 20 minutes, no drop. Evacuated nitrogen, pulled vacuum, allowed to sit in vacuum for 15 minutes, all good. Weighed in proper refrigerant charge of 5.75 oz. Plugged refrigerator in, checked operation, all tested good, and cooling correctly.; used 1 W11506635 (Coupler) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Charlotte, NC 28262

Jenn F.

Job Details: 06/16/2023

Ran diagnostics test. Error code f7e6 motor fault. Visually observed belt coming off pulley and motor. Reinstalled belt and installed new capacitor. Calibrated unit and ran automatic test. Passed.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Charlotte, NC 28262

Jenn F.

Job Details: 06/16/2023

Added rubber gasket between bottom of fridge and condenser coils to help quiet vibrations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW

Near Charlotte, NC 28269

Jenn F.

Job Details: 06/16/2023

Food freezing on fresh food section. Visually Observed a damaged damper control as well as missing insulation casing. Replaced with a new damper control. ; used 1 W11645127 (DAMPER CNTRL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Lexington, NC 27292

Jenn F.

Job Details: 06/16/2023

Observed roaches in and on control board and housing. Pictures available.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Linwood, NC 27299

Jenn F.

Job Details: 06/16/2023

"Installed all parts ordered. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE 1 W11454734 GEARCASE , and 1 WPW10006384 BELT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Denver, NC 28037

Mark C.

Job Details: 06/16/2023

"Unit leaks from the ice maker into the unit. Placed unit into forced harvest and performed the fill test. Unit overflows due to the Valve staying energized longer that it needs to. Contacted tech line spoke with rob, Techline states it highly unlikely that a logic problem is highly unlikely, units ice maker is most likely unlevel. States replace ice maker and the maker housing.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11242954 (Ice box)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Springfield, MA 01108

Gary V.

Job Details: 06/16/2023

"Inspected and found pressure system fault, spin limited fault, water ring fault, checked air dome and hose and tested fine, checked motor and cap and actuator tested fine. Unit not filling with enough water, Will submit estimate for main acu and call with return date.; rqstng P&A on 1 W11543996 (Main acu)"

We serviced a

MAYTAG WASHER

Model MHW4300DW0

Near Suffield, CT 06078

Gary V.

Job Details: 06/16/2023

"Inspected and found multiple problems, faults for drain and main acu , quoted and they will call.; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK"

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS2

Near Bloomfield, CT 06002

Chuck M.

Job Details: 06/16/2023

Customer complaint is that knob is cracked and just turns on switch stem. Ordered knob P&A. ; rqstng P&A on 1 W11517334 (Knob)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Denver, NC 28037

Mark C.

Job Details: 06/16/2023

Customer states no matter what the machine is set at the fill level never increases. Ran calibration cycle tested various fills unit is working as intended instructed customer on the proper use and care of the unit.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Douglas, MA 01516

Angel R.

Job Details: 06/16/2023

Found some debris in the blower house causing scraping noise customer described. Unit tested ok.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Charlotte, NC 28214

Robert A.

Job Details: 06/16/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE304DSS0

Near Bolton, CT 06043

Jeremy B.

Job Details: 06/16/2023

Installed new motor sump assy and tested all checks ok. Found no leaks. ; dspstn on spec-tagged invntry: 1 WPW10455261 MOTOR/SUMP

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/16/2023

"Found bad ignitor causing no operation on upper oven. Attempted to replace ignitor. Ignitor mounting screws are stripped and cannot be removed, order and replace burner and ignitor together. ; ordrng 1 W11174122 (Burner)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/16/2023

Unable to duplicate complaint at this time. Customer says both upper and lower units will not shut off. Always warm to touch. Order and replace console. ; ordrng 1 W11600643 (Console)

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