We serviced a
WHIRLPOOL WASHER
Model Mvw4505mw1
Near Southington, CT 06489
Jimmy R.
Job Details:
12/03/2024
"Tested unit and found washer would not start a cycle it would come on and stay on sensing never going to a wash cycle. Checked drain cycle and found unit would not drain causing unit to not start, found blue wire on drain pump harness broken causing issue. Fixed wire and added clip to stop from breaking recalibrated unit and machine is now washing and working to specs ; used 1 W11284522 (CLIP) from stock"
We serviced a
BOSCH WASHER
Model WFMC3301UC/09
Near Hadley, MA 01035
Mike K.
Job Details:
12/03/2024
"Intermittently not draining. Went away and when came back unit had water in it and had leaked a little. In tests no unit operated properly, filled, agitated, drained and spun out ok.Drain pump and control showing as nla. Water valves are available, but neither failing in testing.No failure found in testing, advised many parts nla. Not getting repaired, collected for service call only"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASN1WW
Near Kershaw, SC 29067
Jonathan J.
Job Details:
12/03/2024
"Complaint washing machine is leaking. Will no longer power on anymore. Was making a very loud roaring noise. I found your case bearings and seal have failed causing water to leak all over motor and all electronic parts underneath washing machine shorting out main control board. I found suspension rods have also failed. All four of them will need to be replaced. unit will need control board, also suspension rod gear case and all lower in parts to fix. Unit will need a complete rebuild.; rqstng P&A on 1 WH03X29559 (Motor) and 1 WH03X32158 (Speed sensor), ordrng 1 WH03X32097 (Drive pulley), rqstng P&A on 1 WH01X27538 (Belt) and 2 WH16X26910 (Suspension)s and 2 WH16X26911 (Suspension)s and 1 WH05X24185 (Clutch) and 1 WH03X30517 (Shifter), ordrng 1 WH03X33729 (Gearcase), rqstng P&A on 1 WH02X10363 (Tub nut) and 1 WH43X30957 (Agitator) and 1 WH01X24434 (Clutch spring) and 1 WH22X38441 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS9
Near Avon, CT 06001
Ruben C.
Job Details:
12/03/2024
Replaced track and stop tested operation normal top rack is holding in place
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
12/03/2024
Customer I need wooden drain and would not start on next cycle found broken harness to drain pump replaced harness unit diagnostics all functions working and quickwash unit filled and started washing verified proper operation. Unit has clip on original harness that malfunctioned. Took pictures ; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ2
Near Springfield, MA 01108
Jorden
Job Details:
12/03/2024
"Arrived and found error code F3E1 (pressure sensor fault) stored in system, cleared code. Verified pressure hose connected on both ends and not pinched. I found the unit operating as expected but if problem continues the ACU (with on board pressure sensor) should be replaced. Customer is undecided. Saved estimate and sent to customer email on file."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Auburn, MA 01501
Glenn
Job Details:
12/03/2024
Found open heating element replaced part tested all ok; used 1 WP3387747 (ELEMENT) from stock
We serviced a
MAYTAG MICROWAVE
Model MMV4206FZ5
Near Springfield, MA 01108
Jorden
Job Details:
12/03/2024
"Arrived and found magnetron receiving power from high voltage side but no heat and diode causing loud noise, replaced both and tested fine. ; dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON , used 1 W11256462 (DIODE UNIV) from stock"
We serviced a
JENN-AIR RANGE
Model JES9800CAS02
Near Watertown, CT 06795
Andre
Job Details:
12/03/2024
Ck unit upon arrival per customer unit is taking longer to bake than normal. Per customer when she normally bake her cookies and cake and set a timer the cake and cookies would be fully cook when timers goes off. Advance cycle into bake and unit reaches bake temp on screen but when check with temperature coupler unit shows 343 degrees and element would shut off and temperature would drop to 338 degrees. Shut unit off cycle and offset temperature in setting to 5 degrees plus. And advance cycle once again and probe reaches 361 degrees and monitor temperature from probe and each time element cycle off temperature would drop to 352 degrees before relay relay would click and element would cycle on again unitnoperwting to specs
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Charlotte, NC 28269
Clinton
Job Details:
12/03/2024
Unit has failed compressor unit humming very loaudly then shutting down unit has no cooling whatsoever so ever needs 2x time frame ; ordrng 1 W11547313 (Compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Springfield, MA 01118
Jorden
Job Details:
12/03/2024
"Arrived and found error codes F0E2 (over sudsing) and F0E5 (off balanced load detected) stored in system, cleared codes. Also found drain tube is a unique situation where the tube runs through a concrete wall and is about 6 extra feet to the stand pipe in the other room. Found noise was caused by a belt with incorrect tension causing an odd sound, replaced belt and informed customer with the drainage situation they have the unit will always struggle and have some cycling issues due to long draining and some siphoning. Unit tests fine. ; used 1 W11239857 (BELT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS
Near Fort Mill, SC 29707
Brandon
Job Details:
12/03/2024
Complaint unit is not cooling properly. Found that cabinet is too tight in built in causing the freezer door not to close properly causing condensation to build up on back wall. This is an install issue. Tried calling Techline to document but I was on hold for 30 minutes.
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Watertown, CT 06795
Andre
Job Details:
12/03/2024
"Ck unit upon arrival and found F7E9 Lock rotor, tilt unit and found rotor not attach to stator add blue lock tight to screw and screw and attach rotor back in place and ran calibration on control and ran test and unit now operating to manufacturers specs"
We serviced a
MAYTAG DRYER
Model MED7230HW
Near Sturbridge, MA 01566
Lee
Job Details:
12/03/2024
"Customer states keypad no longer makes sound when. Pressed Confirmed complaint, entered diagnostics. Ran speaker test, found speaker has blown, need to replace u.i; ordrng 1 W11413567 (User interface)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Meriden, CT 06451
Jimmy R.
Job Details:
12/03/2024
"Tested unit and found ice maker not making any ice checked mold and found no water in mold and ice maker off, turned back on and cycled ice maker finding unit now working and filling as designed. Gave customer Ed on ice maker operation and fridge operation, set temps and unit is now working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Meriden, CT 06451
Jimmy R.
Job Details:
12/03/2024
"Ran unit and found upper rack not cleaning and leaving dishes dirty, ran a diagnostics cycle and found no errors used clear door to watch unit washing and found upper rack wash arm not moving at all and bottom moving slowly. Checked wash arms and inspected for cracks finding everything good, checked wash motor and found weak. Replaced sump&motor ran another cycle and unit is now washing strong and working to specs ; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
GE RANGE
Model JB750SJ8SS
Near Amherst, MA 01002
Mike K.
Job Details:
12/03/2024
"Unit RF burner intermittently works, tends to not get hot. In testing single and double burner working shuts off early sometimes. Cannot determine in switch or burner thermostat is root cause, quoted for burner/switch/labor. Accepted. Paid in full via cc, cannot do appt for next Monday, so set for Tuesday.; ordrng 1 WB24X25013 (Switch RF) and 1 WB30T10130 (RF element)"
We serviced a
WHIRLPOOL RANGE
Model WML55011HB07
Near Douglas, MA 01516
Aimee Z.
Job Details:
12/03/2024
"Needs to come down ordering diode ,mag, sensor.Used light side didnt light up.I asked the Cust if could have down for tech. Asked if they did If not needs 2 techs; ordrng 1 W11402082 (Mag) and 1 W11443128 (Tstat) and 1 W11256462 (Diode)"
We serviced a
ELECTROLUX WASHER
Model ELFW7537AW1
Near Douglas, MA 01516
Aimee Z.
Job Details:
12/03/2024
No answer door called customer.She called to cancel call Never went in house
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Springfield, MA 01109
Jorden
Job Details:
12/03/2024
"Arrived and found K1 relay receiving 120v but not closing to divert power to elements, verified thermal fuse closed. Unit needs new ACU. ; rqstng P&A on 1 W11548749 (ACU)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/03/2024
"Checked over unit and found nothing cooling in both section and compressor not running, checked compressor and found unit hot to touch and clicking on an overload. Removed charge and got compressor running filled for now so customer had some cooling will reorder new compressor due to failure.; ordrng 1 W11686820 (Compressor kit) and 1 W11506635 (Process tube) and 1 W11506621 (Tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Cheshire, CT 06410
Jimmy R.
Job Details:
12/03/2024
"Went threw ice maker and found ice clumping up in bin causing it to not dispense, checked ice maker ice mold and found ice in it would come out in a big sheet never coming out as ice cubes cycled ice maker and unit dumped ice but same issue half big pieces ice maker is twisting normally. Ran diagnostics and checked ice maker filling finding unit fills up to correct line tested thermistor is ice maker and all passed. All doors are sealing and fans running ice maker fan seal is good against door fan is sucking in air and blowing out, Unit needs the updated controls witch fixes clumping ice and sabbath mode quoted customer on parts and labor he will call whirlpool customer service for help on this issue and let us know on outcome"
We serviced a
LG REFRIGERATOR
Model LRSOS2706S00
Near Worcester, MA 01605
Glenn
Job Details:
12/03/2024
Found fridge is under MFG warranty and we do not work with LG warranty customer needs an authorized services for repair (per the office) instructed customer
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Shrewsbury, MA 01545
Glenn
Job Details:
12/03/2024
Found ice maker not advancing into harvest. Replaced ice maker tested all ok ice maker filled when bail are was pressed to one position. ; used 1 W10884390 (ICE MAKER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Shrewsbury, MA 01545
Glenn
Job Details:
12/03/2024
SR# 7740449041 complaint dishes not drying. Tested will tech line tested operations all ok it is drying as designed all tested ok customer instruction
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Shrewsbury, MA 01545
Glenn
Job Details:
12/03/2024
Washer will not stop draining. Checked pressure switch hose and port on tub they are ok. Control malfunctioning order part; ordrng 1 W11617028 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Waterbury, CT 06706
Jimmy R.
Job Details:
12/03/2024
"Tested oven and found hot surface light and oven on lights staying illuminated when stove is off and cooktop is not on. Tested each infinite switch finding front right switch faulty, replaced switch and unit is now shutting off lights and working properly ; used 1 WP3149404 (INFINITE SWITCH) from stock"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Fort Mill, SC 29707
Brandon
Job Details:
12/03/2024
On arrival I installed parts that were ordered and tested unit. Unit tested properly after installing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Charlton, MA 01507
Lee
Job Details:
12/03/2024
"Customer states unit cooled for couple of days then temperatures warmed upConfirmed complaint, little to no frost, need to order fresh food Evap and install; ordrng 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Worcester, MA 01603
Lee
Job Details:
12/03/2024
"Customer states unit not cleaning dishes.Confirmed complaint, found wash motor humming when trying to run but unable to do so, replaced it off truck, ran cycle, verified unit now works properly, cleared all error messages.; used 1 W11416362 (MOTOR/SUMP) from stock"
We serviced a
MAYTAG MICROWAVE
Model MMV4205AAS
Near Webster, MA 01570
Lee
Job Details:
12/03/2024
"Customer states unit went out and no longer worksConfirmed complaint. Tested fuse found that it is blown, I replaced it with some ones I purchased for testing in case it blew, started unit, made loud hum and then tripped fuse again. Need to replace all high side components, customer has agreed to help take unit down.Quoted customer on cost of repair, customer does not want to continue with repair at this time, collected service fee."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Enfield, CT 06082
Gary V.
Job Details:
12/03/2024
"Inspected and found drain hose coiled on floor, causing poor drain, rerouted drain hose and unit now draining properly."
We serviced a
LG DRYER
Model DLG7101W
Near Enfield, CT 06082
Gary V.
Job Details:
12/03/2024
"Inspected and found unit is now running but only for about 5 seconds then shows te fault for thermistor, ohmed thermistor and found 13.52k ohms at 75 degrees and out of specs for dryer to run properly, quoted customer and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Wales, MA 01081
Chris B.
Job Details:
12/03/2024
Replaced right door and all working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Indian Land, SC 29707
Brandon
Job Details:
12/03/2024
Complaint unit is not advancing through cycle. Turned unit on and all it would do is drain. Ordering control for unit. ; ordrng 1 W11230134 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSS4
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/03/2024
Complaint burning smell last Sunday while dishwasher was in use. I found dishwasher main control had experienced a thermal event leading to odor. I called tech line 7740452173 file number tech line. I also called safety team file number 7740433087. Unit deemed non repairable due to cost and age. Unless customer wants to pay for repair customer declined repair.
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/03/2024
I replaced icemaker perform test 120 icemaker cycled with no errors cycled test 97 water fill test verified no overflow or leakage occurring at this time. No further issues found with refrigerator at this time. Had refrigerator power cycled off to reset previous E2 error code.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Bessemer City, NC 28016
Ryan S.
Job Details:
12/03/2024
"Customer complaint unit not washing correctly found something not engaging replacement from truckstop. Ran service diagnostics, and ran unit verified proper operation.; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB4
Near Cherryville, NC 28021
Ryan S.
Job Details:
12/03/2024
"Return to install surface partner, element, and switch installed parts verified the unit working."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, NC 28269
Clinton
Job Details:
12/03/2024
Replaced motor and blower wheel the panel replaced. Noise is still present tighten the motor bracket. And surrounding screws its doesnt sound as far off from what I think a dryer should sound like customer still not satisfied with results of dryer quality sound. Called tech line. 7740.45720 noise need to be recorded and. Sent in if customer is still haveing issues ; dspstn on spec-tagged invntry: 1 279827 MOTOR
We serviced a
AMANA OVEN
Model ACR4303MMS0
Near Charlotte, NC 28213
Clinton
Job Details:
12/03/2024
Confirmed voltages at the terminal block correct and checked for bugs on control no bugs ordered control its shorted ; ordrng 1 W11536794 (Control)
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
12/03/2024
Replaced encoder and main control board. All operations are now working properly performed a diagnostic cycle on unit and a calibration control board cycle as well. Everything sounded normal upon departure.
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Concord, NC 28027
Johnny
Job Details:
12/03/2024
"Could not reproduce issue during visit. Checked for error codes, none. Ran service cycle. Unit working as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPB2
Near Concord, NC 28027
Johnny
Job Details:
12/03/2024
"Dishwasher drains and fills, no wash action f4e3 error code, ordering new sump assembly ; ordrng 1 W11613479 (Sump)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Charlotte, NC 28205
Clinton
Job Details:
12/03/2024
"Sr number 7740449796 called tech line found the shorted component is the fan motor for dryer in vent ordered fan motor confirmed failure with tech support ; ordrng 1 W11414073 (Vent), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Charlotte, NC 28273
Clinton
Job Details:
12/03/2024
Water filter was clogged cyst installed new filter unit works properly button now
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Charlotte, NC 28278
Clinton
Job Details:
12/03/2024
Unit needs a new bulb in interior light unit still heating and functional. ; ordrng 1 W10886919 (Bulb)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28278
Clinton
Job Details:
12/03/2024
Unit has two lid lock errors replaced lid lock from spare van truck stock unit working properly after repair ; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Charlotte, NC 28226
Caleb
Job Details:
12/03/2024
Replaced sump. Unit tests fine.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54ECOHS04
Near Charlotte, NC 28227
Caleb
Job Details:
12/03/2024
Unit has F6E4
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Charlotte, NC 28215
Caleb
Job Details:
12/03/2024
Unit currently making ice and dispensing ice at this time. After informing the customer of proper use and care I found that the serial on the ticket is not the same on unit. Did not need icemaker.
We serviced a
WHIRLPOOL WASHER
Model wtw8127lc1
Near Charlotte, NC 28211
Caleb
Job Details:
12/03/2024
"No error codes present. Was able to engage detergent pump and show customer that the dispenser is working, advised customer of proper use and care. Unit tests fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPM2
Near Blacksburg, SC 29702
Mitch H.
Job Details:
12/03/2024
"Removed and removed control, console and guide. Dishwasher now powers on and control responded to all inputs but nothing will run. Entered diagnostics, getting F6E4 and F8E2 errors. Found no power going to drain pump. Ordering float switch, drain pump and harness. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WPW10195039 (Switch) and 1 W10876537 (Drain pump) and 1 W11697182 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Charlotte, NC 28210
Caleb
Job Details:
12/03/2024
Realized that I did not order blower fan and upon further inspection this unit will need to be pulled out and accessible in order to replace motor. Informed customer that unit will need to be accessible. ; ordrng 1 WP696426 (Blower fan)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Charlotte, NC 28226
Caleb
Job Details:
12/03/2024
Replaced dryer repair kit 67. Unit tests fine.; used 1 4392067 (Kit) from stock
We serviced a
JENN-AIR MICROWAVE
Model JMC2430IL03
Near Fort Mill, SC 29708
Mitch H.
Job Details:
12/03/2024
"Called, spoke to customer, she said her husband would be home. Arrived, no answer at door. Called customer back, she said her husband was tied up on a work call and couldnt answer. She says they will have to reschedule."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Fort Mill, SC 29708
Mitch H.
Job Details:
12/03/2024
"Entered diagnostics, found F6E4 error. Checked flow switch, tested good and moving freely. Customer had vacuumed all water from unit. Removed drain pump and tested, operating properly. Started dishwasher in Quick cycle. Filled and started correctly. Cancelled cycle, drained normally. Ran full diagnostics test cycle. All completed properly with no errors or issues. Unable to duplicate complaint at this time. Dishwasher operating as designed. Advised customer to use dishwasher and if problem returns to try to document cycle used, conditions and at what point in cycle it occurs."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Rock Hill, SC 29732
Mitch H.
Job Details:
12/03/2024
"Tested and found ice maker operating properly. Noise is coming from fill tube leaking and causing water to freeze at evaporator fan. Per service pointer W11750800, ordering fill tube extension. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11750811 (Tube extension)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Rock Hill, SC 29730
Brandon
Job Details:
12/03/2024
"Complaint unit is leaking water. On arrival I tested water valve and the fabric softener valve would not turn off when it was supposed to causing the fabric softener to overfill. Ordering valve, control and dispenser for repair. Please let customer know when we can return.; ordrng 1 W11621180 (Control) and 1 W11595805 (Valve) and 1 W11569112 (Dispenser)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Rock Hill, SC 29730
Brandon
Job Details:
12/03/2024
On arrival I installed parts that were order and tested all functions after installation. Customer tested all functions on door and unit tested properly.
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Charlotte, NC 28278
Clinton
Job Details:
12/03/2024
Took unit apart checked the wiring harness. And the element and the pulleys no burnt spots or and rollers sticking the idler pully is free spinning
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Kannapolis, NC 28083
Johnny
Job Details:
12/03/2024
"Dishwasher fills and drain but no wash action, error code f4e3. Replaced sump assembly. Tested unit. Ran service cycle. Working as designed.; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near China Grove, NC 28023
Johnny
Job Details:
12/03/2024
"Compressor pulling 13amp upon start up, the LRA is 7.91. Compressor needs to replaced, r600Need extra time.; ordrng 1 W11740253 (Compressor) and 1 W11504432 (Coupler) and 1 W11506619 (Coupler) and 1 W11506638 (Coupler) and 1 W11109499 (Dryer filter) and 1 W11504445 (Dryer coupler) and 1 W11504448 (Dryer coupler)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH1163XVS4
Near Charlotte, NC 28262
Johnny
Job Details:
12/03/2024
"Loud buzzing noise when unit is running. Not heating, turntable moving when not in operation. Ordering all necessary parts for complete repair.; ordrng 1 W10754299 (MagnetrNon) and 1 W10269458 (Top switch) and 1 W10269460 (Bottom) and 2 WP8206419 (Switch interlock)s and 1 W11256462 (Diode) and 1 W10850446 (Capacitor) and 1 W10598693 (Mag tco)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28277
Caleb
Job Details:
12/03/2024
"Found an excess amount of some foreign substance on the left hand side of the door between the gasket and the door itself, took pics. Removed with rag and ran the cycle for about 15 min with no leaks. Substance was preventing unit from sealing all the way. Allowing moisture and steam to escape and leak."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Denver, NC 28037
Ryan S.
Job Details:
12/03/2024
Customer complained right front burner not getting to high. Tried adjusting valve at steam but flame wont go up to high setting. Ordering valve. Schedule return call for 12-9-24am ; ordrng 1 W11378578 (Valve right front)
We serviced a
KITCHENAID RANGE
Model KOES530PPS00
Near York, SC 29745
Mitch H.
Job Details:
12/03/2024
"Found door in back warehouse. Disassembled and replaced outer oven door. Transferred nameplate from old door. Reinstalled door on display oven, checked operation, all working properly."
We serviced a
AMANA WASHER
Model NFW5800HW2
Near York, SC 29745
Mitch H.
Job Details:
12/03/2024
"Tested and found drain pump bad. Motor running but not draining. Disassembled front. Removed and replaced drain pump. Reassembled, ran test cycle, drain pump and all other functions operating properly.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near York, SC 29745
Mitch H.
Job Details:
12/03/2024
"Took microwave down. Removed and replaced blower motor. Reinstalled, tested, blower now operating properly on all speeds.; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR"
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Gastonia, NC 28056
Ryan S.
Job Details:
12/03/2024
"Customer complained unit wont start. Found blown thermal fuse. Replaced, found unit has proper air flow to outer vent. Heater is cycling on and off. Verified proper operation. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Gastonia, NC 28056
Ryan S.
Job Details:
12/03/2024
Customer complaint unit unit wouldnt drain. Found drain pump damaged where harness plugs into pump replace drain pump. Harness is OK verified proper operation.; used 1 W10876537 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Rock Hill, SC 29730
Brandon
Job Details:
12/03/2024
Replaced parts on arrival. Plugged unit back in and tested unit. Unit began cooling immediately. Fans and damper worked as designed. No other issues found.
We serviced a
SUBZERO REFRIGERATOR
Model BI-48S/0
Near Amherst, MA 01002
Mike K.
Job Details:
12/03/2024
"Valve ordered was incorrect, we had trouble finding part last time, took additional photos and am sending cs valve to office to help track down correct part. Office to contact cs when correct part is found, quote and schedule return; saved tckt"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Springfield, MA 01104
Jorden
Job Details:
12/03/2024
"Arrived and found existing damage to floor upon arrival (photos attached to ticket). Found no error codes in system and diagnostic cycle operated exactly as expected. Found an object underneath the shield that when the weight of the unit causes the drum to lower it presses the shield into the drive pulley, removed object. Also found the clamp the hold the hose from tub to pump was not attached (took photo and attached to ticket), reattached and ran two auto/diagnostic cycles, all operated as normal. Customer then put a very small load into the unit to test, customer education on how to properly load unit and utilize cycles and options. Unit operating as designed. Informed customer should we return and find no manufacturing defects then customer would be responsible for service fee."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near West Springfield, MA 01089
Jorden
Job Details:
12/03/2024
"Arrived and found blower wheel with a bunch of lint/debris causing a rattling noise and a bad idler wheel causing squealing noise, replaced wheel and removed lint, tested fine. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near West Springfield, MA 01089
Jorden
Job Details:
12/03/2024
"Arrived and found no error codes stored in system and temps match the set temperature. Ran test 39 and 43, verified no excessive noise. Small noise is air in the sealed system tubing, informed customer this harmless and not a repair that would be covered under warranty. Provided quote to replace compressor and remove air, customer opted out of repair."
We serviced a
KITCHENAID COOKTOP
Model KSDB900ESS0
Near Pelham, MA 01002
Mike K.
Job Details:
12/03/2024
"New console defective, glue leaked out between touch panel and console, took photos, returning part to office. Also does not include display, which is the failure.Not finding 5vdc on p9 1-2, main control has some corrosion, took photo. P9 connector also had a little corrosion but connectivity checks fine on meter.Quoting for main control, display, taking off console, leaves a balance of387.90 if both needed ( will install control first); ordrng 1 W11099784 (Control) and 1 W10909684 (Display)"
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near York, SC 29745
Mitch H.
Job Details:
12/03/2024
"Disassembled drawer, replaced brackets and glides. Checked and leveled range. Reinstalled drawer, gap is much more even. Had customer check and ensure she was happy with results."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Agawam, MA 01030
Jorden
Job Details:
12/03/2024
"Arrived and found stagnant water sitting in the bottom of the unit, ran a cancel/drain cycle and unit immediately drained out. No error codes stored in system, ran auto diagnostic cycle and all functions operated as normal."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Charlotte, NC 28277
Jonathan J.
Job Details:
12/03/2024
"Complaint no lights in freezer or fridge need water filter replaced as well. I replaced water filter and reset filter light I ran water from door Im ordering led lights. ; ordrng 1 WPW10515058 (Led fresh food) and 1 WPW10515057 (Led freezer), dspstn on spec-tagged invntry: 1 EDR1RXD1 WATER FILTER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Monroe, NC 28110
Jonathan J.
Job Details:
12/03/2024
Complaint refrigerator keeps leaking making weird noises randomly leaks worse when lower icemaker is turned on has caused staining of the hardwood floor due to leak. I found refrigerator is leaking in two different locations as of right now icemaker upper the back wall work gaskets meet the evaporator pan in the fresh food section is warped. The drain is clogged in the back of the refrigerator as well. Customer stated that when icemaker in the freezer is turned on it leaks worse ordering valve also found harness is damaged and frayed going to pantry door. Office to call customer when all parts come in. ; ordrng 1 W10776916 (Drain) and 1 WPW10341329 (Valve) and 1 W11457241 (Evap drip pan) and 1 W11087438 (Evap fan motor) and 1 WPW10389152 (Support) and 1 WPW10320706 (Gasket) and 1 WPW10280988 (Gasket) and 1 WPW10677119 (control) and 1 W11170612 (Harness) and 1 W10886931 (Ice maker)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Wingate, NC 28174
Jonathan J.
Job Details:
12/03/2024
I replaced main control performed a control board calibration procedure before departure. No further issues found everything is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Monroe, NC 28112
Jonathan J.
Job Details:
12/03/2024
"I replaced all gaskets found one of the fresh food door. Gaskets was defective from factory found freezer door is warped, excessively bad new door gasket will not fit properly in channel falls off of door when doors opened. Will need door to fully fix. Icemaker is not working and cycling and filling with water like it is supposed to unlike last time. ; ordrng 1 12977880SQ (Stainless steel freezer door) and 1 W10830162 (Fresh food gasket grey)"
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near Torrington, CT 06790
Ruben C.
Job Details:
12/03/2024
Replaced valve and igniter tested operation normal heated normally bake and broil normal all burners
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW1
Near Charlotte, NC 28226
Caleb
Job Details:
12/03/2024
"Customer unaware that the ui is an actual button and could not engage the buttons, informed the customer of proper use and care."
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESP/AA
Near Gastonia, NC 28052
Ryan S.
Job Details:
12/03/2024
"Customer complained of no cool. Found 84E . Found inverter bad, found windings in compressor has no resistance. Needs inverter, filter drier and compressor with process tube . Quoted 1862.25, customer denied repair . Collected trip fee. Saved quote."
We serviced a
LG MICROWAVE
Model LMV1764ST
Near Torrington, CT 06790
Ruben C.
Job Details:
12/03/2024
Checked unit cunit is not getting correct voltage cust must remedy this adjust turntable motor adapter
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bristol, CT 06010
Ruben C.
Job Details:
12/03/2024
Checked unit found unit does not have 220 volts to terminal only has 120 unit will operant motor but no heat cust has to remedy this
We serviced a
LG WASHER
Model WM3997HWA
Near Granby, CT 06035
Gary V.
Job Details:
12/03/2024
"Inspected and found drain pump broken, replaced and cycled. Tested fine.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SNHB08
Near Granby, CT 06060
Gary V.
Job Details:
12/03/2024
Inspected and found unit located in garage setting and unit will not run properly in sub freezing temps in the winter. And informed customer. They are going to call their dealer.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Suffield, CT 06093
Gary V.
Job Details:
12/03/2024
"Inspected and found lid lock strike broken, replaced and cycled, tested fine.; used 1 W11457841 (STRIKE) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFI2089WTS7
Near Longmeadow, MA 01106
Gary V.
Job Details:
12/03/2024
"Inspected and found lite on dispenser display no longer illuminating, part shows no longer available."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Worcester, MA 01604
Glenn
Job Details:
12/03/2024
"Complaint not advancing into cycle. Checked error codes only found stuck key error. Ran automatic test in diagnostics everything worked and it passed. It passed ran calibration it passed. started washer cycle quick wash, washer filled, agitated, continued to fill, then agitated all tested ok unable to verify complaint."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Leicester, MA 01611
Glenn
Job Details:
12/03/2024
Freezer door seal will not remain mount on the door order part freezer door seal ; rqstng P&A on 1 W11574983 (Door seal gray)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW1
Near Southington, CT 06479
Andre
Job Details:
12/03/2024
"Ck unit upon arrival and found F7E1,F7E4,F7E3,F0E5. Ran test and road capacitor and actuator and ran unit and calibration and unit is now operating to manufacturers specs ; used 1 W11395618 (Capacitor), and 1 W10913953 (Actuator) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2622MSYA
Near Prospect, CT 06712
Andre
Job Details:
12/03/2024
Ck unit upon arrival n arrival and found freezer drain frozen defrost all ice from drain and pour water to check to make sure no blockage unit now operating to specs
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Enfield, CT 06082
Gary V.
Job Details:
12/03/2024
Customer canceled thru office.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ12
Near Chicopee, MA 01020
Chris B.
Job Details:
12/03/2024
Complaint that the refrigerator is not cooling properly. Found start device tripping on and off. Replaced with TS and unit running noisy and rough. No frost pattern present on the evaporator coil. After 10min. the compressor is very hot to the touch. New start device is tripping. Will need new sealed system job. R600a refrigerant.; ordrng 1 W11547313 (Compressor Kit) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Processing Tube) and 1 W11109499 (Drier Tube) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Springfield, MA 01119
Chris B.
Job Details:
12/03/2024
Complaint that the clothes have detergent stains on them. Found washer not filling up high enough with water due to pressure anti kink line not adjusted well from factory. Adjusted line and unit running normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FNAB00
Near Longmeadow, MA 01106
Chris B.
Job Details:
12/03/2024
"Complaint that the fresh food section is getting way too cold. Found food and liquids iced up.ran diagnostic test. Found issues with thermostat. When set on 4 it would get too warm and would only cool when set to the highest setting. ; rqstng P&A on 1 WPW10151374 (Damper) and 1 WPW10366605 (Control Board), ordrng 1 WPW10583801 (Thermostat)"