"Checked over freezer and find unit reading 70 degrees and not cooling at all chcked compressor and found running but not pulling any heat, found oil on die dryer due to leaking. Fixed leak and pressurized unit with 250psi of nitrogen bubble tested and unit is now cooling and working to specs"

"Ran washer and found when starting a cycle unit would start to drain and never stop. Ran diagnostics and found F3e2 pressure system fault , ran a calibration cycle and unit went thew and reset but control needs to be replaced. Will order and return, parts tentative p/a ; ordrng 1 W11603811 (Cntrl)"

Complaint that the dishwasher is intermittent powering off. Found breakage on the hot wire at the fuse side. Will order part for a return visit. Will put in for extra time due to complexity of the work.; ordrng 1 W11708398 (Harness Wire) and 1 2xFrameJob (2x Frame Job)

"Inspected and found inner basket bent and causing banging in spin, inner/outer tub shows nla."

"Installed valve ice maker container yoke housing and baffle, cycled and filled with water, please allow 24-48 hours for ice production."

"Unplugged microwave. Removed and replaced control. Reassembled, tested, microwave operating properly."

Found control board failure no voltage to user interface installed part tested all ok

F3E1 Pressure Sensor Error or Drain Pump Running ContinuouslyS Code: S153EBEective Dates: 2/12/2025 - 12/31/2025Parts and LaborReplace control board pressure switch failure tested all OK calibrated washer ; dspstn on spec-tagged invntry: 1 W11608056 CONTROL

Fridge section freezing everything. Installed thermostat tested all ok and

"Date on microwave is 2021, not in warranty. Customer says he has a home warranty. Not willing to pay service call. Explained that he would need to contact his warranty company and they would have to issue a ticket for it. No service performed."

"Disassembled, removed and replaced control, user interface and latch. Plugged washer in, ran diagnostics cycle the quick wash. All completed correctly. Washer operating properly and as designed."

"Arrived, found that model number was incorrect, serial number was right. Corrected information on ticket. Checked entitlement, found actual goods issue date of 5/29/25. Still in first year warranty. Tested and ran diagnostics. Only stored error code was F0E5 off balance error. Ran control calibration then automatic test cycle. Both completed properly. Ran manual tests for both valves, drain pump, spin and agitate. No issues found. All components and functions operating as designed."

"Disassembled washer. Removed and replaced control, actuator, capacitor and motor. Reassembled, plugged back in, ran control calibration and automatic test cycle. All components and functions operating properly."

"Found magna Troni shorted. I need to order parts magnetron and diode microwave needs to come off the wall if its me Glenn I do not need a helper. Otherwise, a second man may be necessary, depending on the tech returning. ; ordrng 1 W11783300 (Magnetron) and 1 W11256462 (Diode)"

Returned to install new control board. Installed board. Ran quick wash. Unit filled and started wash cycle. Verified proper operation.

"Customer complained her steam clean was not cleaning oven. Customer informed me she was adding 12 ounces of water and running clean, but it was not cleaning it all the time. Inform customer unit is working as designed results may vary due to stains. Unit is going through cleaning cycle as designed unit will only get up to 170 to 190? verified proper operation."

Customer complaining it stopped after spin cycle found actuator issue. Replaced actuator from truck stock. Ran unit through quick wash verified proper operation.; used 1 W10913953 (ACTUATOR) from stock

"Customer complained of like a jackhammer sound pulled unit out started unit compressor sounds normal two way valve Sounds normal, all fans sound normal. While behind unit saw water line jump and hear noise. Informed customer she needs to buy a water pressure regulator to ensure water lines water pressure isnt too high causing water valve to make noise. Customers floor was not even and unit could not be leveled properly. Informed customer she will need to level floor somehow so units doors will align and close properly."

"Customer had run unit for hours previously to me arriving said he got the start shutting off,,found motor is overheating and cutting off. Ordering motor and blower wheel , scheduled return call with customer. ; ordrng 1 W11234001 (Motor) and 1 W11327190 (Motor)"

Replaced all parts and dishwasher running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 WPW10348269 DRAIN PUMP

Complaint that the ice maker is not functioning properly. Found heavy frost in the chute due to chute not closing. Found broken wires in the freezer door. Customer will look into a new unit due to expense. Collected trip fee.

"Found F3E1 Pressure Sensor Error and Drain Pump Running Continuously . S Code: S153EB covers Parts and Labor. Replaced control board from pre id ts. Ran quick wash, unit filled and started wash cycle. Verified proper operation."

"Customer states error message 6-1, confirmed issue, found proper power at u.i but none of the keypad buttons respond to touch, need to replace. Part is already on order and we will call when part is in; snapped 2 QuickPics"

"Tested unit and found customer having issue with unit shutting off, ran unit thew a cycle and found timer advancing and shutting down noticed when filling uni would only fill with some water and not fill enough to wash. Checked float and found it had build up in housing not allowing float to move freely, cleaned and unit is now filling with proper water and shutting off normally ; O-emld tckt"

"Tested unit due to customer had checked fridge and found it had been not cooling and all food was lost then it came back on and had been working since. Checked evaporator and found full frost Pattern and compressor is running and cooling normally, placed unit in diagnostics and ran a defrost making sure it came out and it did found no errors in diagnostics and unit working to specs. Advised customer unit is working perfect an to keep a watch on food added silicone to lower fridge cabinet to fill in gaps.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

"Ran unit and found customer getting a lot of heat in dryer room found venting had been crushed causing it to blow back into machine and over heat, fixed venting and found moisture had gotten into cntrl panel causing to select things on its own also found top not clipping in causing it to rattle and make a lot of noise wile tumbling. Will order parts needed and return, parts tentative p/a ; ordrng 1 W11384513 (Console) and 1 WPW10460919 (Top)"

"Tested unit and found ice maker would not make ice and would not dispense ice, checked bin and found a ton of ice building up on ice maker and on housing. Cycled ice maker and found motor not cycling and unit filling witch is causing all the ice to form and not work, replaced ice maker and unit is now cycling and working to specs ; used 1 W10882923 (ICE MAKER) from stock"

Ran washer and found unit unresponsive removed control and found main control green light on but no power to touch pad. Ran diagnostics and still no power checked voltage and 120v is present. Replaced main cntrl and panel recalibrated unit and all operations are now working to specs

Installed new ui and ran pin nd tested buttons

Installed new ui and tested complete

"No prof of purchase Found drain connected to the wash motor Needs drain hose and clamps ,wash pump some ,one cut an splice power cord , wrong drain hose and leaks Cust aware needs plumber for under sink where connect hose to welded piece copper and needs a power cord , was cut and re splice Cwa"

Cust not home called office tagged door; O-emld tckt

Found tub bouncing replaced suspension rods and tested with load of towels

"Tested unit and found both sections not cooling customer advised me unit was working then started to warm up slowly. Checked compressor and found running then noticed some oil in pan traced oil and found it coming from condenser, bubble tested and found condenser leaking a ton of oil from center of aluminum, unit is going to need new condenser and compressor from all oil leaking out. Parts are out of stock and will call when in for return visit ; ordrng 1 W11758574 (Condenser) and 1 W11758994 (Compressor) and 1 W11047160 (Process stub) and 1 R600a (600a bottle)"

"Unlocked unit for customer and tried to spin the clothes out but unit would just go off balance and shut off at 14 min then at 11 min then at 8 min, reset unit several time and finally got it to spin out for customer. Unit will need parts ordered on previous ticket and customer will call manufacturer again she does not want unit anymore its been an issue."

Installed new latch and decoder and control and ran diagnostics complete

"Customer replaced drain hose but still, 9-1 errorConfirmed issue, found pump does run but very slow flow, checked all lines found no obstruction, replaced pump and tested properly.; used 1 W11396717 (DRAIN PUMP) from stock"

"Customer states unit does not agitate, confirmed issue found actuator has failed, replaced from truck, tested okay; used 1 W10913953 (ACTUATOR) from stock"

"Installed parts, still having issue, need to order orifice holder.; ordrng 1 W11495381 (Orifice holder)"

"Installed all parts tested okay, recommended afresh cycle; dspstn on spec-tagged invntry: 1 W10734521 SLIDER"

"Customer states unit goes from sense to done, confirmed issue, found error message for basket speed sensor, replaced actuator, verified proper operation ; used 1 W10913953 (ACTUATOR) from stock"

"Concern is no heat, inspected and found open heater, replaced with new heater and cycled, tested fine.; used 1 WP3387747 (ELEMENT) from stock"

"Inspected and found f6e4 fault, no known fault in tech sheet, however there is f6e1 in tech sheet that indicates overheating temp, cycled unit in bake and found stuck bake relay in control board, will order new control and return.; ordrng 1 W11536793 (Main acu)"

"Replaced dispenser and lower spray arm and tested in n normal cycle, getting some drips from center of unit, pulled door off again and looked and there is no lower door gasket like shown in parts diagram, also tub door gasket is covered with n deposits, quoted for gaskets with no additional labor, accepted and collected in full for parts; ordrng 1 809006501 (Bottom door gasket) and 1 154827601 (Gasket)"

Complaint that the washer will not start any cycle. Found failed capacitor. Replaced part with TS# W11395618 and ran three diagnostic cycles and unit working normal.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

Checked and tested. Found high voltage transformer and magnetron bad. Quoted customer for repair and saved estimate. Customer declined repair. Collected for service call on cc.

Installed control and encoder and ran diagnostics complete

"Installed idler and belt, cycled and tested fine."

"Inspected and found dispenser not opening, replaced with new dispenser and ran diagnostics test and tested fine. Customer is aware of five star survey coming from whirlpool via email..; used 1 W11412300 (DISPENSER) from stock"

"Tested washer and ran diagnostics found error F8e1 long fill, ran a diagnostics cycle snd found when unit would fill the cold would come in fine but the hot would not fill enough causing it to error out. Checked valve and found 120v valve opening and letting water in, removed fill line and found water coming out slowly from house side showed customer water is not flowing enough to satisfy unit. Chcked water shut off and the valve is not opening all the way valve on house needs to be removed by a professional washer is working to specs"

"Replaced outer tub, gear case assy, agitator, stator, rotate, harness , clutch. Ran diagnostic cycle and completed fine"

"Customer complained they could not get ice been out found ice was clump together after melting ice and removing ice bin could not find an issue with icemaker. Or ice chute door. found door to access ice bin is slightly warped, causing refrigeration air to inner ice spin area, causing clumping ice bin door. Scheduled phone call with customer.; ordrng 1 W11594927 (Ice door)"

"Inspected and found unit faulting on pressure system, main control board sending constant voltage to the drain pump, unit needs new control board, however, I explained to the customer there may be additional issues possibly with the drain pump overheating. Quoted for control board and the customer will call our office if he wants to proceed with repairs."

"Inspected and found oe fault for no drain/fault drain, and found drain pump rattling internally, bearing and impeller worn out, needs new style upgraded drain pump, quoted and she declined repairs."

"Customer complained unit starts by itself, buttons not working. Could not enter diagnostics mode, found cancel button not working. Found proper outage to unit and lights illuminating on control board ui. Needs new control board. Called Whirlpool Safety, safety stated repair is up to customer. Quoted repair. Customer stated that she will be calling whirlpool safety. No trip fee due."

"Entered diagnostics, confirmed F0E2 suds error and F9E1 drain error. Cleared all codes. Disassembled washer, found drain pump screen clogged with lint, cleaned and reinstalled. Checked pressure hose to switch, no kinks or other issues. Reassembled, tested, ran diagnostics test cycle and quick wash cycle. Both completed properly and no error codes returned."

"Replaced drain pump and verified operation, ran normal wash till filled and agitating. Cancelled and ran drain/spin and unit drained and went into spin fine"

Found dampers causing the washer got a balance. Theyre worn out. Need to be replaced. Customer decided to buy a new washer repair declined.

Found washer long fill F8E1. Discovered the hot water was turn off at the wall causing error code there ran diagnostics cycle tested all ok

Washer is in warranty for parts and labor. Found stripped agitator and worn out hub. Need to order parts ; ordrng 1 W11418231 (Agitator) and 1 W10528947 (Hub)

"662 cooper st. Just moved in. Icemaker has stopped making ice and freezer/mid shelf are not cold enough. Found freezer door not sealing on left side, adjusted door and sealed properly, but open/closing door a couple times and returns to not sealing. Attempted several times and after each adjustment it would close properly a few times and then fail. Ordering rails. Door not closing properly could be source of both cooling and no ice issues.Cs had to leave, office to contact when parts come in to schedule return ; ordrng 1 MCD62527203 (Freezer door rail) and 1 MCD62527204 (Fr door rail) and 1 MGT61844010 (Fr door slide) and 1 MGT61844009 (Fr door slide)"

Tried to install the door but the top screws (will not tighten) and the bottom screw will not screw into the fridge. ( when it was removed I found damaged threats from manufacturing then I found the screw will not thread into the fridge. Called tech line. Fridge is being put into review and replacement options File # 21418470

Complaint that the washer is not finishing any cycle. Found bad water valve. Quoted for parts and labor. Customer will talk to Whirlpool to make sure if unit is still under warranty under. Collected trip fee.

"Customer states unit not making ice, confirmed issue, icemaker unresponsive, replaced from truck tested okay ; used 1 W10882923 (ICE MAKER) from stock"

"Found motor pump seized and dispenser not opening will need to order parts and install rack adjuster upon return ; ordrng 1 WPW10780877 (Motor pump) and 1 W11032769 (Dispenser), dspstn on spec-tagged invntry: 1 W10712394 ADJUSTER"

"Tested and ran diagnostics. No stored error codes. Checked and found bake element open. Disassembled, removed and replaced element. Reassembled, tested, oven now heating and operating properly.; used 1 W10779716 (Element) from stock"

Complaint not dispensing detergent from loading go feature. Verified found pump and hoses and tubes are all clogged up with thickened detergent. Will need drawer detergent holder will need pump and housing assembly to fix. Ordering parts also not dispensing per a customer properly fabric softener. I found fabric softener feature is working perfectly fine and dispensing water perfectly fine ad advised in customer to Pre-mix 50% water 50% softener when adding to dispenser.; ordrng 1 W11596130 (Pump) and 1 W11621181 (Dispenser) and 1 W11413340 (Drawer)

Complaint F2E1 stuck shorted key. Have reset the breaker will temporarily work and then air will come right back. Found in diagnostics menu 23 attempts of error code recorded in history. Only code. I replaced user interface console assembly tested operations. All functions are working properly now with no further issues found.

Complete washing machine producing a burning smell will not do anything. I found dream attempting to run is extremely hot and. Unit has F3E1 error code and F9E1 error code as well. As f1e1 will need main control board and drain pump to fix drain pump is the root cause of the burning smell pump is extremely hot to the touch. and is discolored.; rqstng P&A on 1 W10919003 (Pump) and 1 W11498190 (Control)

"Replaced all previously ordered parts, tested operations, using a combustible gas leak detector and soapy bubbles no leaking gas found using both methods Unit producing blue flame on all elements and burners. No further issues found at this time."

Replacement control tested operations no further issues. Oven is igniting and heating perfectly fine. Cooktop is also igniting and heating perfectly fine.

Complaint washing machine will not start just flashes. I found no issues with washing machine at this time. Issue is double start process. Customer has to press the start button twice to make unit start and didnt know that. No error codes and fault history no further issues found started a cycle just fine of sheets.

"Inspected and found unit faulting on pressure system, and drain pump not shutting off, replaced main control board and ran diagnostic test, and tested fine. Repair covered by whirlpool.. customer aware of five star survey coming from whirlpool via email."

Customer instruction dryer vent is clogged. Needs dryer vent cleaning.

"Ran unit, found no error codes, found suspension worn out. Replaced suspension, ran high speed spin , verified unit working as designed."

"Tested unit and found dryer would make a loud noise randomly when tumbling, tried to duplicate the noise but unit would not make it. Removed drum and found rollers starting to come apart replaced all rollers with repair kit, cleaned out venting and checked for noise at vent finding no noise and vent was clean, let unit run for some time and no noise came back advised customer if any issue plz call back and we can try and find issue as of now unit is running to manufacture specs ; used 1 4392065 (DRYER REPAIR KIT) from stock"

"Installed new control, interface and blower due to unit would not shut down, ran a bake cycle heating unit to 350 degrees and unit is no cycling blower on and then shutting off when complete and cool all operations working to specs"

Installed new door parts and hinges tested unit and range is now opening and closing normally. all operations working to specs ; dspstn on spec-tagged invntry: 1 W10347464 HINGE-DOOR

Cus

"Tested and ran diagnostics. Found F7E1 no heat error. Pulled dishwasher out, Ohmed out heater, tests good. Needs control. Quoted customer for repair and saved estimate. Will have to be approved through their office. Collected for service call on cc."

"Checked and confirmed unit not cooling. Customer states that refrigerator was working and cooling perfectly for over a week the suddenly stopped cooling. Removed back, checked pressures, found low side running at -20 vacuum, high side at 110. Possible restriction. Evacuated refrigerant. Opened system. Flushed system with nitrogen in both directions from both high and low side. Had nitrogen flow in both directions. Closed system. Charged with nitrogen to 250psi. Allowed to sit for 20 minutes. Absolutely no loss of pressure. Evacuated nitrogen. Pulled vacuum from both high and low sides with Schrader valves removed in case anything was pulled from system. Reinstalled valve cores, pulled vacuum again. Weighed in correct charge, 55g, of R600a. Compressor operating and cooling properly. Pressures at -8 low side, 60 high side. Compressor amp draw at 1.2 amps. Checked equalization pressures, equalized at 40psi after approximately 10 minutes. Suspect possible floating restriction.Called tech line spoke to Brandon case #21399200. Got everything documented. Advised for customer to monitor refrigerator and call is problem returns."

Checked and ran diagnostics. Ran all fan and compressor tests. All fans operating properly with no issues and compressor operating quietly. Changed defrost settings o every 8 hours. Both condenser and evaporator fans have been replaced. Unit actually began making noise while there. Seems to be coming from refrigerant tubing vibration. Ordering insulation sleeves for tubing. Customer would like to be called to schedule return ; ordrng 4 W11661094 (Sleeve)s

"Checked and found drain line clogged causing defrost not to drain. Noted that vinyl flooring was already torn and damaged on left side. Attempted to get refrigerator out using appliance slides. Could not get unit to move. It is wedged in. Hitting wall on one side and counter on other. This is a rental home. Called landlord, notified him of situation and that he will need to get refrigerator pulled out and made accessible for us to work on. He said he would do that and reschedule."

"Checked and found nothing operating but lights, no fans, compressor or other components. Attempted to enter diagnostics, found that control would not respond. Would not enter diagnostics. Will need control and user interface. Would also need additional tech to pull unit out for access. Quoted customer for repair and saved estimate. Customer approved. Checked part availability and scheduled return for 11/5 AM. Collected full amount on cc.; ordrng 1 W10776331 (User interface) and 1 WPW10739408 (Control)"

"Tested and ran diagnostics. Found F7E1 pump motor error and F9E1 drain error. Also found no water coming into unit. Needs sump assembly and valve. Quoted customer for repair and saved estimate. Customer approved repair. Attempted to pull dishwasher out, could not get it to come out. Customer attempted, he couldnt get it out either. Said they had new countertops put in. Customer is going to have dishwasher made accessible and call to schedule.Before I pulled out of driveway customer came out and said he managed to get it out. Disassembled, removed and replaced sump assembly and valve. Reassembled, tested, operating properly. Collected remainder of repair on cc.; used 1 W11434044 (VALVE-INLT), and 1 W11416362 (MOTOR/SUMP) from stock"

"Checked and found heating element bad. Disassembled, removed and replaced element. Reassembled, tested, dryer now heating and operating properly.WP8544771 Inv# 43545705; used 1 WP8544771 (Element) from stock"

Customer complained light under unit not working. Found bulb burnt out. Also found no voltage to bulb when prompt from control board. Ordering control board. Inform customer they will need to buy new lightbulb gave them part number and old bulb . scheduled Return call with customer.; ordrng 1 W11342846 (Control board)

"Came to install parts ordered by previous tech. Install ui control panel, display board and main control board. Ran bake 350? all buttons working. Verified proper operation."

"Customer complained of f2e1. Took off control panel ui and found boards were NOT loose. Getting dc voltage to ui, Needs new UI , fix with applicator will not work. Quoted customer, collected via check. Customer said another company had come out and did something and charged her $800$ . She then called them back to get the part replaced and ordered it and they have been making her wait for several months now. Informed customer she does not have to worry about our company. We will call her when part is available to be installed.; ordrng 1 W10887855 (Control panel ui stainless)"

Customer complain unit not working when running bake oven does not get hot at all. Checked incoming voltage found proper 240 V check voltage going to bake element found only 125 checked fuse. Fuse was good but plastic broke will have to order new fuse but was not issued film control board not sending voltage to bake or broil element when prompt ordering new control board and fuse. Scheduled return call with customer. Unit has two year extended initial warranty. ; ordrng 1 W11594224 (Control board) and 1 WP3196548 (Fuse)

"Special Project S153EB Customer states unit continues to drain, confirmed issue found error message for pressure sensor, replaced control, calibrated, tested okay.; dspstn on spec-tagged invntry: 1 W11608056 CONTROL"

Installed all parts tested okay

"During uninstall found terminal block melted, will need to order harness with terminal block, did not install sump yet, asked customer not to use in meantime.; ordrng 1 W11568793 (Harness with terminal block)"

"Customer states oven gets warm but drops in temp, confirmed issue found control defective. Office will call when parts are in.; ordrng 1 W11757145 (Control)"

"Customer states unit giving error message clothes remain wet, confirmed issue found error message for long drain and over suds, checked drain pump, found debris in pump, removed, tested okay"

"Customer states she continues to get out of balance message, confirmed issue found slider has failed, replaced slider from truck stock, customer has unit in a drain pan but is not connected to the plumbing.; used 1 W10734521 (SLIDER) from stock"

"Customer states no iceConfirmed issue found very little frost on Evap plate, spoke with techline, recommended compressor, Evap and hot gas valve., also notice grid is broken.21406317 techline; rqstng P&A on 1 WPW10218037 (evaporator) and 1 WP759113 (valve-gas) and 1 WP2313637 (grid-cuttr) and 1 W11735041 (Compressor), states that autho needed"

Cust needs to find water shut off before scheduled Cust will call wen talks to builderFridge Is coming out need to shut water off.Checked basement ha drop ceiling Couldnt find Water lines with Aimee; O-emld tckt

found the housing adjuster came off an didnt need parts Minor adjustment .

instealled new temp selector and tested complete