We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clover, SC 29710
Mitch H.
Job Details:
10/04/2024
"Checked and found wire to drain pump broken. Removed and replaced wiring harness from t/s. Tested washer, now draining and operating properly.; used 1 W11643701 (Harness) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Monroe, NC 28110
Jonathan J.
Job Details:
10/04/2024
I raised door an eighth of an inch higher and installed gaskets per Techline. No additional issues found other than the condensation between the freezer and the fresh food section on Yoder loop strip. ; dspstn on spec-tagged invntry: 2 W11159728 GASKET
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ4
Near Unionville, NC 28110
Jonathan J.
Job Details:
10/04/2024
Complaint dishwasher is not working found 4-3 7-1 error codes in fault history I cleared codes replaced motor sump assembly tested no leakage all operations are working normal heater working fine. ; used 1 W11613479 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HZ1
Near Monroe, NC 28110
Jonathan J.
Job Details:
10/04/2024
Complaint oven over temping getting extremely hot wont turn off I found control relay sticking causing issue to occur. I replaced heater and thermistor at same time as well. I tested operation unit preheated fine no longer over temping. ; used 1 WPW10181986 (SENSOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Belmont, NC 28012
Mitch H.
Job Details:
10/04/2024
"Checked and found that customer had a power outage during the storm and ice had melted water had run down into and around auger motor and cavity then frozen when power came back bowing chute and not letting ice bin go in properly. Disassembled, removed chute, coupler and auger motor. Cleared and ensured all ice was removed. Reassembled, cycled power to refrigerator. Entered diagnostics, ran ice maker test 44, ice maker cycled correctly. Ran valve test 45, valve activated and filled normally. All operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near South Windsor, CT 06074
Amanda R.
Job Details:
10/04/2024
Complaint that ff section door squeaks ice bin overflows with ice ice build up on evaporator cover high pitch noise leveled unit but needs shim in rear left cleared ice off cover freezer temp was set at 7 turned to 5 the noise is normal
We serviced a
KITCHENAID RANGE
Model KSGG700ESS7
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
10/04/2024
"Unit has 120 V getting to it User interface is working properly lights do not work convection fan motor is not working. Neither is high or low speed on blower fan. I am ordering a main control board to fix plus the fans plus the lights as a precaution as they are not working. Customer just had floors redone, freshly varnished is going to have unit pulled out for us upon arrival so theres no way of us causing damage to floor.; ordrng 1 W11685628 (Control) and 1 W11620737 (Blower fan) and 1 W11441001 (Fan assembly) and 2 W11707255 (Light)s"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/04/2024
Complaint loud grinding noise during agitation. I found belt guard is cause of grinding noise was rubbing ripped out of Gearcase 2nd holder screw belt guard missing was never installed by factory. ; ordrng 2 W11573574 (Screw)s and 1 WPW10550173 (Sheild) and 1 W11239857 (Drive belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW10
Near Cherryville, NC 28021
Ryan S.
Job Details:
10/04/2024
Customer complained unit still dripping water. Confirmed complaint. Went through several things with techline . techline asked if they had a RO water system .tech line informed To take filter out and unit should stop dripping. Use same sr# 7739843313.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/04/2024
"Returned to install new ui and control board. Installed UI and control and ran unit, unit filled and started washing. Canceled cycled unit canceled cycle and drained. Ran cycle again and unit filled and started washing. Verified proper operation."
We serviced a
SAMSUNG DRYER
Model DVG45T6000W/A3
Near Norton, MA 02766
Aimee Z.
Job Details:
10/04/2024
Installed pully with wheels and tested complete; dspstn on spec-tagged invntry: 1 DC93-00634A IDLER PULLEY
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Newington, CT 06111
Chuck M.
Job Details:
10/04/2024
Customer complaint is that food was freezing in fresh food section. Condensation in fresh food section. Water and ice not dispensing properly. Found damper door stuck partially open and FF door gasket not making contact with cabinet at lower right corner. Found ice clumped in ice container and water trickling from dispenser. Tested and found water filter needs to be replaced. Corrected door gasket with blow dryer. Replaced diffuser from T/S. Advised customer to allow time for temperature to stabilize and reach proper temperature. Replace filter. ; used 1 W11645127 (DAMPER CNTRL) from stock
We serviced a
JENN-AIR WARMING DRAWER
Model JJD3030IL00
Near Denver, NC 28037
Ryan S.
Job Details:
10/04/2024
"Customers complained cabinet guys said issue wasnt with cabinet. Gasket had been pulled off. Found someone had fixed issue with cabinet. Unit is not sagging on the left side anymore.re attached clips on gasket and gasket is good. Drawer is closing properly. You can see where the gasket is hitting the door when closing so it is making proper contact when closed. Verified proper operation. Informed customer unit is closing properly, and issue with cabinet must have been fixed , after repairing gasket unit is working as designed."
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/04/2024
I replaced all previously ordered parts tested operations. No additional issues found time jumping around is normal operation. For this model. customer has no Wi-Fi no way to update user interface or control at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Denver, NC 28037
Ryan S.
Job Details:
10/04/2024
"Customer complain, icemaker not working on arrival checked icemaker icemaker long head three cubes worth of ice and tray and an icemaker field test. No water came opened up. Line above door ran icemaker. No water came check valve valve was bad on icemaker side, quoted $266 for labor, parts covered under authorization. Keeping icemaker for return call. Scheduled return call for Friday am ; ordrng 1 W11567408 (Valve)"
We serviced a
SAMSUNG DRYER
Model DVE45T3400
Near Palmer, MA 01069
Chris B.
Job Details:
10/04/2024
Replaced kit and ran a cycle and all working properly. No more noises.; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Holland, MA 01521
Chris B.
Job Details:
10/04/2024
Replaced all parts and ran a cycle and no visible leaks present. ; dspstn on spec-tagged invntry: 1 W11498831 GASKET
We serviced a
SAMSUNG DRYER ELECTRIC
Model DV363EWBEUF/A1
Near Coventry, CT 06238
Amanda R.
Job Details:
10/04/2024
Idler pulley squealing replaced pulley tested sounds normal ; used 1 DC93-00634A (IDLER PULLEY) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ12
Near Coventry, CT 06238
Amanda R.
Job Details:
10/04/2024
Freezer Door switch been sticking since purchased replaced door switch adjusted freezer door to seal better no access frost in freezer ; dspstn on spec-tagged invntry: 1 W11396033 LIGHT SWITCH
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Belmont, NC 28012
Mitch H.
Job Details:
10/04/2024
Took picture of closing documents and adjusted date on ticket. Checked and confirmed complaint. Ordering valve and separator. Checked part availability and scheduled return for 10/11 AM.; ordrng 1 W11678833 (Separator) and 1 W11645245 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Gastonia, NC 28056
Mitch H.
Job Details:
10/04/2024
"Disassembled, removed and replaced diffuser, evaporator fan and installed high pressure valve. Plugged back in, had customer operate dispenser and checked for leaks. No leaks found. Fan motor and diffuser operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KBS02
Near Coventry, CT 06238
Amanda R.
Job Details:
10/04/2024
Replaced the evaporator fan and harness fan running set temps at recommended
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Norfolk, MA 02056
Aimee Z.
Job Details:
10/04/2024
Found the ui stuck in control lockAdvised customer to has 1 week To decide if want repair
We serviced a
GENERAL ELECTRIC RANGE
Model PB935YP6FS
Near Attleboro, MA 02703
Aimee Z.
Job Details:
10/04/2024
"Installed fan,blade, bolt wit pcbTested convection heat 150Also fan sounds goodAdvised to clean oven covered in bacon grease Which smokes350 windows open and wipe up when cools"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Gastonia, NC 28052
Mitch H.
Job Details:
10/04/2024
Checked and found soft close lid feature sticking and not closing on its own. Lid has to be pushed closed. Ordering hinge parts. Checked part availability and scheduled return for 10/11 AM.; ordrng 1 W11627502 (Left hinge) and 1 W11627503 (Right hinge) and 1 W11638180 (Bearing) and 1 W11638181 (Damper)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Denver, NC 28037
Ryan S.
Job Details:
10/04/2024
Upon arrival unit was powered down. customer said they already had another technician come out in order parts cabinets are yellow from overheating. Door is locked and wont open and you I will not come on when breaker is flipped on. customer does not want to use unit again. Model number is not the same model number as on ticket and cannot get picture of serial number.model number on unit is Kose500ess05. Called safety to inform of situation. Customer was extremely upset said Whirlpool was just playing games over the model number being different said Best Buy has it documented for the correct model number theyre not sure why the role model number was on their ticket and theyre upset that they have to wait for Best Buy to have the parts to come back and they dont have an oven and Bert cabinets in for customer to call whirlpool customer service for any other issues.
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Stanley, NC 28164
Ryan S.
Job Details:
10/04/2024
Returned to install motor and fan . Installed parts. Verified proper operation and no noise .
We serviced a
SAMSUNG WASHER
Model WF45R6100AP/US
Near Dallas, NC 28034
Ryan S.
Job Details:
10/04/2024
"Customer complained unit shaking , physically moving from area when running. Ran unit drum good and balanced, found springs and shocks bad. Ordering springs and shocks. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 4 DC66-00470D (Shock)s and 2 Dc61-01257m (Spring)s"
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Columbia, CT 06237
Jeremy B.
Job Details:
10/04/2024
Dryer not heating. Found open heater. Replaced and tested dryer now heating. The vent is restricted customer must clean vent. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Gastonia, NC 28052
Mitch H.
Job Details:
10/04/2024
"Tested and found ice maker cycling properly but valve not working, only buzzing. Also found refrigerator door gaskets deteriorating. Requesting P&A for valve and gaskets. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11548535 (Valve) and 2 W10830055 (Refrigerator door gasket)s"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS6
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/04/2024
I replaced all previously ordered parts tested operation. Both bake and broil are now functioning properly preheating with no issues Copas igniting properly as well. No issues operations are normal.
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Heath Springs, SC 29058
Jonathan J.
Job Details:
10/04/2024
I replaced all previously ordered parts tested operations verified no leaking as occurring no additional issues found with washing machine at this time. All operations are normal. Unit is filling and draining water fine.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Newington, CT 06111
Chuck M.
Job Details:
10/04/2024
"Replaced gear case, cam, basket, screw, and wash plate. Found basket has a dent on side. Took pic. Tested in high speed spin and basket goes off balance. Shield is covered in black oil. Ordered new shield, basket and suspension rods. Replaced belt from T/S. ; ordrng 1 W10752719 (basket) and 1 W11130362 (suspension) and 1 WPW10427633 (pulley shield) and 1 ExtraTimeSlots (Extra Time Slots), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454734 GEARCASE , used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL FREEZER
Model JFFCF72DKL05
Near Newington, CT 06111
Chuck M.
Job Details:
10/04/2024
"Customer complaint is that ice container drawe does not slide out completely. Inspected and found glides on right side of container are stuck and bearings are coming out. While checking ice container drawer damper started making loud noise. Checked and found damper is only opening and closing halfway. Not closing completely. Replaced damper from T/S and tested. Damper checked ok. Ordered glides.; ordrng 1 WPW10170987 (glide), used 1 WPW10594329 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW1
Near New Britain, CT 06053
Ruben C.
Job Details:
10/04/2024
Replaced harness and control tested operation normal ran diagnostics normal self test completed normal draining and washing normally
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ2
Near West Hartford, CT 06119
Ruben C.
Job Details:
10/04/2024
Checked unit not draining our water found harness was not properly installed came off pump reinstalled tested operation normal
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Wales, MA 01081
Chris B.
Job Details:
10/04/2024
Complaint that the washer will not lock and start any cycle. Found disconnected line on the lock terminal. Attached line and washer running normal. Lock is working properly. Ran diagnostic cycle and all tested normal.; dspstn on spec-tagged invntry: 1 W11565030 LATCH
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Hartford, CT 06112
Ruben C.
Job Details:
10/04/2024
Checked unit heating normally could not checked vents they are on side to high do not see any vent flaps moving cust needs to remedy this not an issue with dryer have informed cust instruct fullfilled
We serviced a
SAMSUNG WASHER
Model WF50BG8300AV
Near Simsbury, CT 06070
Ruben C.
Job Details:
10/04/2024
Checked unit found filter blocked with debris cleared out clog not covered under contract charged cust basic tested operation normal draining normallly
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Newington, CT 06111
Chuck M.
Job Details:
10/04/2024
Customer complaint is dishwasher had error code F8e4. Ran diagnostics and confirmed error code. Found error codes F9e2 drain motor electrical problem. F8e4 overfill/float switch open. FAe2 vent wax motor electrical problem. Ran normal cycle and found too much soap suds in dishwasher causing overflow. Used vegetable oil to clear suds. Dishwasher checked ok.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Plainfield, CT 06374
Jeremy B.
Job Details:
10/03/2024
When plugging in the breaker trips right away. Removed power cord off back of dryer and turned breaker on and it didnt trip. Hooked l2(red) and neutral up and left black wire off and turned breaker on and it stayed on. Measured continuity from each terminal on block to ground and black wire (L1) has continuity to ground causing direct short and breaker to trip. Unplugged heater and cycling thermostat and still grounded suspect timer is shorted.; rqstng P&A on 1 W10854240 (Timer)
We serviced a
GE WASHER
Model GFW550SSN0WW
Near Milford, MA 01757
Aimee Z.
Job Details:
10/03/2024
"Found door lock unplugged, ran spin every thing works except the tub isnt movingFills and drain doesnt move.Error 68 failure J506 tested with spin test didnt have lineTest black to ground no volts in spin out of ac line to chase.Ge tech line was in meeting need to call later Waited 20 mins couldnt reach tech support ; O-emld tckt"
We serviced a
KENMORE WASHER
Model ="110.28032701"
Near Enfield, CT 06082
Gary V.
Job Details:
10/03/2024
"Inspected and found main drive bearing worn out and loud, quoted for repair, and he will call"
We serviced a
LG RANGE
Model LSEL6335F/00
Near New Britain, CT 06051
Ruben C.
Job Details:
10/03/2024
Checked unit found main top glass took pics of cracks putting into p/a gave cust estimate for maintop and labor in case not approved ; rqstng P&A on 1 AGU75049013 (Maintop)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Wilbraham, MA 01095
Chris B.
Job Details:
10/03/2024
Replaced all parts and washer working properly. Ran diagnostic cycle and all checked out good.
We serviced a
FRIGIDAIRE DRYER
Model FFLE3911QW0
Near Somers, CT 06071
Gary V.
Job Details:
10/03/2024
"Inspected and found multiple problems, broken belt, motor and blower broken, and rear bearing worn out. Quoted and she will call."
We serviced a
KITCHENAID FREEZER
Model KRFF577KPS02
Near Ellington, CT 06029
Gary V.
Job Details:
10/03/2024
"Inspected and found freezer door not aligned properly, adjusted and tightened, tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS2
Near Manchester, CT 06040
Gary V.
Job Details:
10/03/2024
"Concern is bad odor after cycles. Inspected and found no problems with draining or drain hose, house water temp at 117 degrees, and customer not using rinse aid. Recommended using hi temp wash and to start using rinse aid. All other functions test normal at this time."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS7
Near Charlotte, NC 28278
Mitch H.
Job Details:
10/03/2024
"Checked and found very slight movement on right side of panel. Loosened screws, ensured panel was in correctly. Retightened and secured screws. Panel is in place and secure."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Hampton, CT 06247
Amanda R.
Job Details:
10/03/2024
"Water inside basket and lid locked manually emptied basket outlet has power coming to control Ui wont enter diagnostics control bad ; rqstng P&A on 1 W11419051 (Control) and 1 W11478525 (Ui), states that autho needed"
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Plainfield, CT 06374
Jeremy B.
Job Details:
10/03/2024
Washer not draining found f9e1(long drain) found coin catch full of finger nails. This washer is in a nail salon. Explained that fingernails in drain pump not covered under warranty.
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Mount Ulla, NC 28125
Jenn F.
Job Details:
10/03/2024
"Complaint customer states h2o error will come up. Will have to unplug about 4 times then it will run a cycle. But the next cycle will give the error. On arrival the unit was finishing up a cycle with 11 minutes left, waited for the cycle to complete to start another. Checked fill hoses and water valve. No problems found. Started the cycle, no error code. Ran the full wash filled and agitated. Drained. Went into rinse, filled and agitated. Drained and spun. No error codes present. Tested ok."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Salisbury, NC 28146
Jenn F.
Job Details:
10/03/2024
Complaint Leaking behind washer at the drain hose. Found the drain hose clamp not attached causing to leak at the union. Secured clamp. Ran unit calibration. Tested ok
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Salisbury, NC 28146
Jenn F.
Job Details:
10/03/2024
"Complaint leaking grease. F9e2 water ring detected F2E1 UI stuck button. Gearcase leaking and making a clanking grinding noise. Needs new gearcase, clutch, rotor, stator, slider and nut. Order parts. ; ordrng 1 W10909670 (Nut) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor)"
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near Cherryville, NC 28021
Ryan S.
Job Details:
10/03/2024
"Customer complaining heating, but not drying found and heating igniting flame coming on and unit is blowing her out of the dryer. informed customer she has issue with her exhaust and needs to get it cleaned or repaired. Inform customer called back for same issue she will be charged."
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Plainfield, CT 06374
Jeremy B.
Job Details:
10/03/2024
When plugging in the breaker trips right away. Removed power cord off back of dryer and turned breaker on and it didnt trip. Hooked l2(red) and neutral up and left black wire off and turned breaker on and it stayed on. Measured continuity from each terminal on block to ground and black wire (L1) has continuity to ground causing direct short and breaker to trip. Unplugged heater and cycling thermostat and still grounded suspect timer is shorted.; rqstng P&A on 1 W10854240 (Timer)
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Manchester, CT 06040
Gary V.
Job Details:
10/03/2024
"Inspected and found broken belt, replaced and cycled, tested fine.; used 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW1
Near Meriden, CT 06451
Jimmy R.
Job Details:
10/03/2024
"Tested dryer and found wile unit is running it would shake and make a Lous vibration noise coming from drum, removed front and found vent for Lint screen bloomed causing moisture to get into unit and blower wheel allowing lint to stick on blower and causing an off balance. Cleared lint and also found vent connection to inner blower pulled out from screw missing this caused rattling and lint to blow inside, reattached and secured line ran a cycle and unit is now operating to specs"
We serviced a
WHIRLPOOL DRYER
Model WED5600XW0
Near Cheshire, CT 06410
Jimmy R.
Job Details:
10/03/2024
"Tested dryer and found when tumbling unit would make a loud screeching noise, checked noise and found coming from idler and rollers. Replaced with repair kit and vacuumed out machine ran a cycle and all operations are now working to specs ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Cheshire, CT 06410
Jimmy R.
Job Details:
10/03/2024
"Ran washer and found unit clunking when agitating, found noise coming from Gearcase due to inner shaft had dropped down and is now loose and when agitating its clunking super loud. Unit will need new Gearcase, parts tentative p/a ; ordrng 1 W11393685 (Gearcase)"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Prospect, CT 06712
Jimmy R.
Job Details:
10/03/2024
"Ran washer due to making noise and found when unit would spin or tub would move it would make a clunking ticking noise, checked Gearcase an found shaft wobbling and stator scraping and making noise wile moving. Pulled down stator and rotor and found Gearcase faulty will order new Gearcase,stator,rotor,clutch advised we would call when parts are in for return visit ; ordrng 1 W11449841 (Gearcase) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10915700 (Stator)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waterbury, CT 06704
Jimmy R.
Job Details:
10/03/2024
"Ran washer and found when unit would get to the spin cycle it would start to squeal super loud, checked noise and found Gearcase had leaked out a lot of oil getting all over entire unit and belt making belt slip and squeal. Unit will need all new Gearcase,cam,belt,shield,actuator and motor due to covered in oil. Advised we would call when parts are in ; ordrng 1 W11454741 (Gearcase) and 1 W10890624 (Motor) and 1 W11239857 (Belt) and 1 WPW10427633 (Sheild) and 1 W11481722 (Actuator) and 1 W10721967 (Cam)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Watertown, CT 06779
Jimmy R.
Job Details:
10/03/2024
"Tested unit and found oven light not coming on when opening the door and when manually putting it on, tested voltage at socket and found no power Coming from control to turn light on also terminal burnt on the end. Unit will need new socket assembly and control. Parts tentative p/a ; ordrng 1 W11088878 (Control) and 1 W11594170 (Socket assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/03/2024
"Pulled unit out, disassembled. Removed and replaced pump/motor assembly, and harness. Reassembled, tested and checked for leaks. Now operating properly and no leaks found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW11
Near Rock Hill, SC 29732
Mitch H.
Job Details:
10/03/2024
"Prior to removing old compressor, evacuated refrigerant, charged with nitrogen to 150psi, checked and found no pressure on low side. Pressures would not equalize. Removed suction line, attempted to blow out system, no flow from suction line. Removed drier from refrigeration loop. Have flow from heat loop but none from cap tube. Called tech line spoke to Bruce SR#7740041312 per his recommendation, put process fitting on cap tube, gradually pressurized to 250psi no flow through cap tube. Called back to tech line spoke to Derek, unit is being submitted for review for replacement."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Crouse, NC 28033
Ryan S.
Job Details:
10/03/2024
"Customer complained unit vibrating bouncing also a noise on arrival service mode. Found unit vibrating on high-speed spin found suspension was bad when unit pushed down on in basket basket basket basket basket basket, bounces. Illinois was belt stretched ordering, suspension rods and belt. Informed customer Office will call when job is authorized in parts. Come in; rqstng P&A on 1 W10780045 (Suspension) and 1 WPW10006384 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSD2242VEW01
Near Lancaster, SC 29720
Jonathan J.
Job Details:
10/03/2024
"Complaint intermittently makes ice I found unit cooling properly in ordering thermostat replaced icemaker as a precaution. Unit is producing a full frost pattern on evaporator as of right now. Unit has full water pressure getting two icemaker and coming out of the door.; ordrng 1 WP2196003 (Sensor barrier) and 1 WP2198202 (Thermostat), dspstn on spec-tagged invntry: 1 4317943 ICE MAKER"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW4
Near Plainfield, CT 06374
Jeremy B.
Job Details:
10/03/2024
Installed new harness and tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Brooklyn, CT 06234
Amanda R.
Job Details:
10/03/2024
Bellow ripped and twisted basket scraping outer tub bearing bad Ui segments missing ; rqstng P&A on 1 W10897390 (Bellow) and 1 W10921996 (Tub) and 1 W11294801 (Ui)
We serviced a
LG WASHER
Model WT7300CW
Near Sterling, CT 06354
Amanda R.
Job Details:
10/03/2024
Oe error not draining Bobbi pin stuck in drain pump removed tested draining normally
We serviced a
AMANA DRYER
Model NED4655EW1
Near Thompson, CT 06277
Amanda R.
Job Details:
10/03/2024
"High limit fuse open vent was cleaned replaced fuse and the thermostat on heater element and element ; used 1 279816 (THERMAL KIT), and 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/03/2024
Customer complaining unit not dispensing ice found unit was making ice .ran dispenser and auger not turning . emptied ice from Bin and Bin Auger will move . coupler not touching bin coupler properly causing it to slip when full of ice. ordering coupler and bin and chute . Informed customer office will call when parts come in . ; ordrng 1 WP2220458 (Coupler) and 1 W11573761 (Chute) and 1 W11347840 (Bin)
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/03/2024
Customer complaining unit not working just makes grounding noise upon arrival plug unit in and drain pump started drain pump was the grinding noise. found units pressure system not working unit was cutting off and draining. Needs new control board due to faulty pressure system. Inform customer Office will call when part come in.; ordrng 1 W11608056 (Control)
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Durham, CT 06422
Jeremy B.
Job Details:
10/03/2024
Installed new motor and blower wheel. Tested and all checks ok. Customer must clean vent.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Middletown, CT 06457
Jeremy B.
Job Details:
10/03/2024
Washer not spinning out. Ran diagnostics found F3E1(pressure sensor fault) ran self test and it went through needs new control. ; ordrng 1 W11188527 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Cromwell, CT 06416
Jeremy B.
Job Details:
10/03/2024
"Ice maker not working. Found 0vac at ice maker, found 120vac at molex connection. Jumped out water valve at molex and valve getting 120vac but not energizing. Needs new ice maker kit. Valve not available separately. ; ordrng 1 W11459724 (Icemaker kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Belchertown, MA 01007
Chris B.
Job Details:
10/03/2024
Complaint that the lid would not unlock. Found error codes F9E1 and F6E3. Wash Plate did not come off. Found no communication from Control Touch to Control Board. Was able to unlock but locked up quickly and wont respond to any commands through diagnostics testing. Verified all connections but no response. Bad Control Board. Found oil leak in the transmission. Will have to order parts for approval.; rqstng P&A on 1 W11510463 (Control Board) and 1 W11478525 (Control Touch Panel) and 1 W11449841 (Gear Case) and 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W10752189 (Screw) and 1 W10754448 (Clutch) and 1 W11510461 (Wash Plate) and 1 W11551646 (Nut) and 1 W10752187 (Screw) and 1 2xFrameJob (2x Frame Job)
We serviced a
LG WASHER
Model WM8100HVA
Near Belchertown, MA 01007
Chris B.
Job Details:
10/03/2024
Complaint that the washer is not completing any cycles. Found error code IE. found bad water inlet valves. Quoted for parts and labor. Replaced parts and washer running normal. 1yr warranty on parts and labor. Payment done in full. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near China Grove, NC 28023
Jenn F.
Job Details:
10/03/2024
Complaint washer doesnt work. Found the cold water turned off. Calibrated control. Tested ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Mooresville, NC 28115
Jenn F.
Job Details:
10/03/2024
"Complaint made a popping noise and saw some ice outside the fridge on the ground and heard the popping noise one night woke the next morning to water leaking from the dispenser in the tray and on the floor. Ice bucket is full, ice not clumped. Dispenses ice and water fine. Have not heard any popping noise. Or ice falling. Called techline. Sr#7740042603 unable to verify the noise. May need main control board. Advised customer to monitor the fridge. Instructed on how to dispense ice. Unit tested ok."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Mooresville, NC 28117
Jenn F.
Job Details:
10/03/2024
"Complaint washer does nothing will not start and the sensing light flashes. Washer is filled with water. No drain pump, customer states made a lot of banging noise before it stopped. Need new harness and clip. Order parts; ordrng 1 W11591637 (Harness) and 1 W11284522 (Clip)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mooresville, NC 28115
Jenn F.
Job Details:
10/03/2024
Complaint door catch is not latching as it should. Found the catch broken.
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrqa59cnkz01
Near Mooresville, NC 28117
Jenn F.
Job Details:
10/03/2024
Complaint the left upper door does not close. Advised about the mullion strip and of normal operation of doors. Unit tested ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Putnam, CT 06260
Amanda R.
Job Details:
10/03/2024
Replaced Ui was able to use quick wash but other cycles would throw error in middle of cycle started a towel cycle finished without throwing error
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Ashford, CT 06278
Amanda R.
Job Details:
10/03/2024
Shifter Fault Replaced actuator tested on rinse and spin advanced normally ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Watertown, CT 06795
Jimmy R.
Job Details:
10/03/2024
Tested unit and checked for errors found f0e4 spun limited to water temp to high f2e1 stuck key ran unit threw a self diagnostics test and found all functions going threw normally. Customer had been noticing water leaking from the front checked dispenser for fabric softener and found socks blocking drain causing an over flow removed and recalibrated unit advised customer if any water is still leaking to take a pic or video as of now water has no water leaking after removing socks and unit is working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
10/03/2024
Customer complain unit would not run lights blinking on sense. Upon arrival found should not drain drain pump not energizing found black wire to drain pump broken replaced harness from truck stock. Ran unit unit now working as designed.; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Denver, NC 28037
Ryan S.
Job Details:
10/03/2024
Return to install new damper motor installed new damper motor ran service test damper motor Work verified proper operation; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Iron Station, NC 28080
Ryan S.
Job Details:
10/03/2024
Customer complaint icemaker making too much ice wont shut off confirmed complaint ran service test ice spin thermostat was not shorted. Status was OK. Check sensor sensor read 4.7 ohms check documents said it should be 7.6 at full. Ordering new bin thermometer quoted for repair 335.92$ customer paid via card. Scheduled return call for 10-10-24am ; ordrng 1 WPW10511923 (Bin thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Dallas, NC 28034
Ryan S.
Job Details:
10/03/2024
"Returned to install parts ordered. Installed new light. Installed new heater , and thermistor with clip. Plugged unit in ran heater . Heater working now. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11650661 HEATER"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Gastonia, NC 28052
Ryan S.
Job Details:
10/03/2024
Customer complain drain pump stopped working. Confirm complaint replaced drain pump from truckstop. Unit now draining verified proper operation.
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Farmington, CT 06032
Ruben C.
Job Details:
10/03/2024
Replaced door switch tested operation normal ran cycle normal heating normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Willington, CT 06279
Amanda R.
Job Details:
10/03/2024
On Saturday afternoon defrosting in freezer condensation in ff section temps were ten in freezer and 40s in ff section Sunday customer lowered both temps morning temps were back at normal been fine since possibly freezer door was left open
We serviced a
MAYTAG RANGE
Model MER7700LZ3
Near West Hartford, CT 06110
Chuck M.
Job Details:
10/03/2024
Customer complaint is that oven door glass trim keeps peeling away from glass. Confirmed and took pics. Replaced door glass.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near York, SC 29745
Mitch H.
Job Details:
10/03/2024
"Tested dryer, found it heating and cycling normally. Not overheating. Checked outside vent, has good airflow. Removed front, checked blower wheel, cabinet, vent chute and heater housing. No issues found and no excessive lint buildup. Ran diagnostics, no stored error codes. Dryer operating as designed. No issues found. Collected for service call on cc."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Farmington, CT 06032
Ruben C.
Job Details:
10/03/2024
Checked unit found wash motor did not start replaced wash motor tested operation normal ran diagnostics normal washing normally tested normal; used 1 W11613479 (Pump and motor) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5600SQ0
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/03/2024
Customer complaint is that washer is leaking. Inspected and found outer tub is cracked. Took pic. Customer will buy new.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/03/2024
Customer complaint is that Food was freezing in Fresh Food section. Inspected and found frost around damper cover. Found damper noisy and not closing completely. Replaced damper from T/S and tested. Advised customer to allow time for temperature to stabilize. Item that are frozen will take longer. ; used 1 WPW10594329 (DAMPER CNTRL) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near West Hartford, CT 06117
Chuck M.
Job Details:
10/03/2024
Customer complaint is that dishwasher does not drain intermittently. Ran diagnostics and found error code F9e1 long drain Cleared error codes f9e1. Filled and drained dishwasher and inspected drain hose at garbage disposal. Removed drain hose from disposal and cleared debris. Filled and drained dishwasher multiple times and it is draining properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Mooresville, NC 28117
Jenn F.
Job Details:
10/03/2024
Complaint fresh food side does not cool. Found unit not defrosting. Test 6 bi metal is closed. Test 7 set to 8 hr defrost. Put step 38 into forced long defrost. Verified 120volts to the heater. Heater came on in test only stays for 30 seconds. Defrosted coils. Need new control. Order part. ; ordrng 1 W11670354 (Control)