We serviced a
WHIRLPOOL WASHER
Model LSR7133KQ0
Near South Windsor, CT 06074
Amanda R.
Job Details: 02/05/2024
Complaint making a vibrating noise when draining and starting to spin unit working normally
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Davidson, NC 28036
Robert A.
Job Details: 02/05/2024
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I started a quick cycle to verify normal cycles work. The cycle started with no issues. The sump motor and spray arm have already been replaced regarding this issue. The unit is working as designed, the cx prefers a replacement to resolve the issue."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Cheshire, CT 06410
Jeremy B.
Job Details: 02/05/2024
Water leaking from bottom at motor. Replaced motor sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Cheshire, CT 06410
Jeremy B.
Job Details: 02/05/2024
Installed new control damper all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bristol, CT 06010
Chuck M.
Job Details: 02/05/2024
"Customer complaint is that washer was making a noise. Ran washer in diagnostics successfully. Inspected slider, rotor and stator. All checked ok. Ran Quick Wash Cycle and no noise detected. Washer checked normal."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ1
Near Cheshire, CT 06410
Jeremy B.
Job Details: 02/05/2024
Clock not keeping proper time. Checked all connections and they tight and secure replaced clock and set time. All checks ok.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/05/2024
Complaint light underneath microwave will not turn on. I discovered lightbulb has failed and taken triac out on control I replaced light and control I tested ops everything is working fine now. ; ordrng 1 8206232A (BULB)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Plymouth, CT 06786
Jimmy R.
Job Details: 02/05/2024
"Installed new cabinet,suspension,foam dampers and nameplate ran unit thew a calibration cycle and washer went threw properly, ran a wash and spin checked operations and unit is now spinning and working to factory specs"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Millis, MA 02054
Aimee Z.
Job Details: 02/05/2024
Installed new wash pump and tested complete
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADS
Near Davidson, NC 28036
Robert A.
Job Details: 02/05/2024
Cx complaint that the units 2 rear burners do not ignite or turn. I inspected the unit to confirm the complaint. The front 2 burners work fine. The RR burner valve opens but the LR does not move at all.; ordrng 2 WPY04100188 (Valve LT)s and 2 WP74006156 (Valves RT)s and 2 WP74006956 (Switches)s and 2 WP74006955 (Switches)s
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Matthews, NC 28105
Jeff L.
Job Details: 02/05/2024
Unit was outside on driveway (see pics) I put unit into diagnostics and there were no fault codes at all I tested the unit and it agitated and spun out. The drain pump is coming on there is nothing restricting the stator motor the harness is good. I could not do a normal cycle wash to see how the unit would do because of it being outside and no water hooked up to it. At this time there is nothing else I can do with the unit until its installed back in the laundry room. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28270
Jeff L.
Job Details: 02/05/2024
Replaced icemaker purchase date was August of 23 still under factory warranty. Replaced ice maker and cycled unit filled with water no leaks; used 1 W11546935 (Icemaker) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC2
Near Mooresville, NC 28115
Robert A.
Job Details: 02/05/2024
Cx complaint that the unit does not start cycles. I inspected the unit to confirm the complaint. I found the lid lock has separated and needs to be replaced. I replaced the lid lock and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Charlotte, NC 28277
Jeff L.
Job Details: 02/05/2024
Replaced parts ordered by previous tech unit ran and checked okCall complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB4
Near Southbridge, MA 01550
Chris B.
Job Details: 02/05/2024
Replaced part and unit running normal. No leaks detected. Great water flow present.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Mooresville, NC 28117
Robert A.
Job Details: 02/05/2024
"Cx complaint that the unit turns on by itself and does not compact when it does work. I inspected the unit to confirm the complaint. I found the unit is getting proper voltage. When I does run it continues to stutter and does not compact. It will stop after a few seconds of not being able to compact, a few a few minutes it will turn on by itself. I removed the top and front panel, there is nothing jammed or blocked and the switch seem to be in good condition. The unit needs a new motor, plate and switch to resolve the issue. I quoted the cx for the repair, they do not want to repair the unit. I called WP safety to document the issue.; ordrng 1 WP4387911 (Switch) and 1 WP777811 (Switch) and 1 W10439651 (Motor) and 1 882699 (Drive kit) and 1 780477 (Drive chain)"
We serviced a
WHIRLPOOL WASHER
Model WTW5700SWO
Near Mooresville, NC 28117
Robert A.
Job Details: 02/05/2024
"Cx complaint that the unit is leaking onto the floor. I inspected the unit to confirm the complaint. I ran a quick cycle, let it fill and drained it. There was water under the unit. I found the tub has a crack. The unit needs a new basket to resolve the issue. Im ordering a new tub for the return visit.; ordrng 1 W10389328 (Basket) and 1 63849 (Tub), rqstng P&A on 1 8575214 (Tub support) and 1 3946512 (Base assembly)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW3
Near Enfield, CT 06082
Gary V.
Job Details: 02/05/2024
"Installed new agitator and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Enfield, CT 06082
Gary V.
Job Details: 02/05/2024
"Inspected and found f5e1 door stuck open, f8e4 leak/open float, found middle rack out of alignment causing door to stay ajar while running and causing leak. Adjusted and tightened, cycled and tested fine."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Marshville, NC 28103
Jonathan J.
Job Details: 02/05/2024
"Complaint washing machine still walking, making banging noises gave customer for new suspension rods, new gearcase, new tub, new basket, spanner control, and all associate parts to fix. customer declined repair today is going to look at replacement options instead or call manufacture."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Attleboro, MA 02703
Aimee Z.
Job Details: 02/05/2024
Foun no diagnostics No light at control Needs control. Cust has no emailCust buying new; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Denver, NC 28037
Ryan S.
Job Details: 02/05/2024
"Retuned to install control panel, handle cooktop and bottom panel. Installed all parts and took pictures. Verified proper operation."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Iron Station, NC 28080
Ryan S.
Job Details: 02/05/2024
"Customer complained upper oven not heat. Properly, said it heats but cuts off on its own and door light comes in on its own. Found both elements working and proper power to unit. Unit preheated but shut off on its own. Ordering UI, Copernicus acu, and door switch. Informed us office will call when parts come in. ; ordrng 1 W11686858 (Door switch) and 1 W11600355 (Control UI) and 1 W11261167 (Copernicus control board)"
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Dallas, NC 28034
Ryan S.
Job Details: 02/05/2024
Retuned to install control board. Installed board and verified proper operation.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Bessemer City, NC 28016
Ryan S.
Job Details: 02/05/2024
"Customer complaint knob damaged. Confirmed complaint , ordering timer and timer knob, customer also complained unit taking too long to dry, found dryer vent was smashed from dryer being pushed too far back, explained to customer without proper airflow unit wont dry properly. Explained to her she will need to make sure vent isnt obstructed. Informed customer office will call when parts come in. ; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/05/2024
"Customer complained unit goes from start to wash complete in feet minutes. Found f7e4 error. Found unit had bad slider. Replaced slider and ran component activation. All funtions working as designed, including spin and agitate functions. Unit verified working as designed. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, CT 06040
Amanda R.
Job Details: 02/05/2024
Complaint not filling tested multiple times filling normally no new errors
We serviced a
JENN-AIR RANGE
Model JES9900BAS
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/05/2024
Retuned to replace control board. Clock and display now working. But keypad isnt registering pressing. Ordering keypad Ui. Informed customer office will call when part comes in. ; ordrng 1 WPW10206064 (Ui keypad)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/05/2024
"Customer complained surface burners intermittently pulse. Confirmed complaint, found all surface burners will intermittently pulse the flame, if you turn on one while one is pulsing it can stop, needs new pressure regulator. Ordering regulator. Scheduled return call for ; ordrng 1 W11590292 (Pressure regulator)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Charlotte, NC 28226
Jeff L.
Job Details: 02/05/2024
SR#7738398458(kirt)Found unit leaking from overflow hose into water pan. This really isnt a call back totally different problem from the 1st time out for a damaged tub. The flow meter is not turning regulating the amount of water thats going into the dishwasher. Will advise customer not to run until we have repaired unit to avoid any water damage. Please put customer on cancellation list dont wanna have to wait a week for repair been without dishwasher 2 monthsPart#W11535094Part#W11434044; ordrng 1 W11535094 (Flow meter) and 1 W11434044 (Inlet valve)
We serviced a
MAYTAG RANGE
Model MET8800FZ01
Near Meriden, CT 06451
Jeremy B.
Job Details: 02/05/2024
Customers complaint is top oven not heating to proper temps and lower oven works intermittently. Ohmed out all elements and found 27.5 ohms. Tested oven sensors and found 1082 at room temp. Preheating top oven to 350 found it cycling low and calibration set at 30 up. Called tech support and documented my findings. All parts have already been replaced recommend hard wiring the oven sensors with ceramic wire nuts. Hard wires sensors was given this SR# 7738400325 from tech support if problem continues customer to call warranty company as all options have been exhausted.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Berlin, CT 06037
Jeremy B.
Job Details: 02/05/2024
Dishwasher will stop mid cycle and give long drain error code cleared hose and replaced drain pump and tested all checks ok. Customers floor times are loose. Took pictures. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/05/2024
Customers complaint is dryer taking a long time to dry. Found vent kinked. Straightened vent and dryer heating properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Ellington, CT 06029
Roger R.
Job Details: 02/05/2024
Found right side hinge was obstructed by the insulation and that had gotten into the spring causing it to bind up. Adjusted insulation and hinge and reinstalled dishwasher into cabinet. All checks okay now. ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS
Near Newington, CT 06111
Amanda R.
Job Details: 02/05/2024
Customer has five year extended warranty wasnt dispatched correctly needs new water dispenser housing
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, CT 06073
Amanda R.
Job Details: 02/05/2024
Complaint filter status not resetting when water filter was changed ; rqstng P&A on 1 W10754145 (Cover) and 1 W11577100 (Ui)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Glastonbury, CT 06033
Amanda R.
Job Details: 02/05/2024
Replaced magnetron and inverter tested heating normally
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Southbridge, MA 01550
Chris B.
Job Details: 02/05/2024
Complaint that the unit is making banging noises while spinning. Found unit too close to the wall and hoses hitting the back panel. Mentioned to the customer to have the proper separation from the wall to the washer. Ran two diagnostic cycles and a calibration cycle. Unit working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near West Hartford, CT 06110
Chuck M.
Job Details: 02/05/2024
Customer is Marcs Appliance. They called Whirlpool to order doors for Unit. Unit is at customers home. Tech is unable to get pics. Marcs Appliance printed out invoice. Took pics. Jason Flint from Marcs Appliance said they will install doors. ; ordrng 1 LW10642554 (dor-fip) and 1 LW10642551 (dor-fip)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Hartford, CT 06106
Chuck M.
Job Details: 02/05/2024
Replaced door panel. Checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near West Hartford, CT 06107
Chuck M.
Job Details: 02/05/2024
Installed harness and drain pump works. Attempted Quick Wash Cycle but washer lid locks basket does a partial turn then drain pump runs and error code F9e1 long drain comes up. Tested capacitor and it checked ok. Ran diagnostics test cycle and washer filled and drains but would not shut drain off. Blow air through pressure hose and ran a Quick Wash Cycle. Washer filled and canceled cycle with F8e1 long Fill Error Code. Canceled cycle and washer drained. Started Quick Wash Cycle again successfully. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Charlotte, NC 28210
Jeff L.
Job Details: 02/05/2024
The unit is outside of the house in a utility room and its a non controlled environment found no fault codes in unit all operations of the unit are normal and working correctly. This unit has a electronic control board that could be affected by the extreme cold other than that i see no problems with unit.(IN A NON CONTROLLED ENVIRONMENT)Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Pineville, NC 28134
Jeff L.
Job Details: 02/05/2024
Found bad wash motor. Inventory said I had one in stock but I did not. Spoke with Jenn and she corrected my inventory and customer is scheduled for 2-8-24 pmPart#W11665769; used 1 W11665769 (Sump assembly) from stock
We serviced a
WHIRLPOOL RANGE
Model WCG55US0HB00
Near Clover, SC 29710
Mitch H.
Job Details: 02/05/2024
Checked and took pictures of broken grate. Customer also showed a rust line where burner box meets counter top. Burner box is a non-serviceable part. Advised customer that grate may be considered cosmetic and not covered. Putting parts in as P&A.; rqstng P&A on 1 W11214957 (Grate kit)
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Waterbury, CT 06704
Jimmy R.
Job Details: 02/05/2024
"Tested unit and found oven getting proper 120v on each leg and 240v a-crossed ran a bake cycle and checked elements, found bake element coming on and heating but no broil tested power to bake element and 240v is present when cycling, tested power to broil and no power across tested from one terminal on broil element to ground and 120v on each terminal to ground is present. Ran a diagnostics cycle and cycled on broil found no power coming out of control to power up broil element unit is going to need new control ; ordrng 1 W11548749 (Cntrl)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Longmeadow, MA 01106
Mike K.
Job Details: 02/03/2024
"Lid lock not functioning, verified is service tests. Quoted for lid lock/labor. Accepted. Replaced and tested in drain/spin cycle fine. Ran normal cycle and went through fill into wash fine; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
SAMSUNG WASHER
Model WA54R7200AW/US 03
Near Southampton, MA 01073
Mike K.
Job Details: 02/03/2024
"Complaint of unit shaking during use. They had replaced tension rods and had worked better for a little while (month) but back to same issue. Basket is spinning freely no damage seen on underside of unit, actuator operation verified, no unusual sounds in spin. Was a bit unlevel front to back which I corrected and ran full spin empty. Operated fine. Ran rinse and spin with small load of towels. Once soaked, cancelled and ran spin cycle. Drains fine and started bouncing and banging badly in spin. Was spinning ok then just started bouncing up/down. With going through suspensions it looks like underlying issue is a gear case/bent shaft possible.Quoted for gear case/labor with understanding may need basket suspension. Denied repair. Collected for service call."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Springfield, MA 01151
Mike K.
Job Details: 02/03/2024
"F0e5, f7e8 errrors in history, cleared. Off balance load, overheated motor module. Nothing found restricting backer movement. Visual inspection of lower assy found bolt off holding stator in place and oil spray from gear case assy. Ordering gear case assy, Washplate, slider; rqstng P&A on 1 W11449841 (Gear case assy) and 1 W10734521 (Clutch assy) and 1 W11550891 (Agitator) and 1 W10752187 (Screw), ordrng 1 2xtime (2x time)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKB2
Near East Longmeadow, MA 01028
Mike K.
Job Details: 02/03/2024
"Replaced dispenser and ran diagnostic cycle, verified dispenser operation. Explained to customer about dish placement and operation of unit.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 02/02/2024
Complaint washer squealing during fast spin. I found drive belt slipping causing noise I tested operation after replacing drive belt no further issues or noises heard. ; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Amherst, MA 01003
Chris B.
Job Details: 02/02/2024
Complaint that the door is bent. Found the bottom edge damaged. Replaced part and unit working normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Somers, CT 06071
Roger R.
Job Details: 02/02/2024
Found ui not responding. Replaced with new control and unit working ok.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57F18DM00
Near Longmeadow, MA 01106
Roger R.
Job Details: 02/02/2024
"Found unit not defrosting.. frosted evaporator Initiated defrost process using test mode. Heater came on and started defrosting. This indicates heater and limiter good. Quoted for new control and labor. ; ordrng 1 W11382528 (Control, freezer)"
We serviced a
GENERAL ELECTRIC DRYER
Model GFD85ESPN0RS
Near New Britain, CT 06053
Chuck M.
Job Details: 02/02/2024
Customer complaint is that dryer door strike is broken and door does not line up with strike. Confirmed issue and ordered door strike and door hinge. P&A ; rqstng P&A on 1 WE01X34284 (Door Strike) and 1 WE01X29719 (Hinge)
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Charlotte, NC 28209
Ryan S.
Job Details: 02/02/2024
Tech was assigned as a helper;
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near Amherst, MA 01002
Chris B.
Job Details: 02/02/2024
"Complaint that the unit in times it would not respond. Found error codes F5E4, F5E1 and F2E1. Mentioned to the customer to keep lid closed when starting the unit. Ran diagnostic cycle and found no issues with the washer. Verified touch panel and all tested properly. All working normal.; used 1 W10861642 (DOOR LOCK) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/02/2024
Replaced drain pump assembly unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/02/2024
Came to replace part ordered by previous tech. Installed part and reassembled unit. Ran unit and watched heater cycle on and off. Verified unit working as designed. ; dspstn on spec-tagged invntry: 1 279320 TERMINAL BLOCK
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28214
Ryan S.
Job Details: 02/02/2024
"Customer complained of long dry times and little lint in lint trap. Found unit was running properly took off lint chute and area was clear of obstructions and fan was running properly. Found chute wasnt connected properly on top and had to move and attach chute to correctly attach chute. Lint had gone into frame area because of this. Customer said unit had never been worked on and she had always had an issue with this. Repaired chute and was able to add aluminum heat resistant tape to areas that needed them. Air,flow is good now, also found unit was pushed a little too far back causing exhaust to be crimped. Informed customer that was the long dry times issue. The chute issue was the lint issue. Verified proper operation and unit now had proper airflow out of exhaust to outside vent."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Mooresville, NC 28117
Robert A.
Job Details: 02/02/2024
"Cx complaint that the unit is still intermittently working. I inspected the unit to confirm the complaint. I found the unit loses power as the door moves, open and closed. I checked the harness and found the connector at the control board loose. I did not secure the connector at the last visit. I secured the connector and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Hebron, CT 06248
Jeremy B.
Job Details: 02/02/2024
Installed new gearcase and clutch. Ran calibration then diagnostic test all checks ok. ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Marlborough, CT 06447
Jeremy B.
Job Details: 02/02/2024
Wash motor getting 120vac but only hums water not flowing needs new motor sump assy. ; ordrng 1 W11460945 (Motor sump assy)
We serviced a
ELECTROLUX WASHER
Model EFLS617SIW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/02/2024
Installed new parts and ran test cycle all checks ok.
We serviced a
JENN-AIR RANGE
Model JJW2430DP03
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/02/2024
Oven keep giving stuck key error code. Tried resetting and unplugging and plugging all connections back in with luck needs new panel. ; ordrng 1 W11236887 (Control panel)
We serviced a
WHIRLPOOL WALL OVEN
Model WOS31ES0JS01
Near East Longmeadow, MA 01028
Roger R.
Job Details: 02/02/2024
Found unit has a failed thermal fuse at control panel. ; ordrng 1 WPW10545255 (FUSE-THRML)
We serviced a
SAMSUNG WASHER
Model WA44A3405AP
Near Putnam, CT 06260
Amanda R.
Job Details: 02/02/2024
"Not spinning out clothing bearing bad ; rqstng P&A on 1 Dc97-21903a (Wash plate) and 1 Dc61-03307a (Housing) and 1 Dc97-16984c (Bearing) and 1 Dc31-20014c (Drain pump), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVWC400XW3
Near Meriden, CT 06451
Jimmy R.
Job Details: 02/02/2024
"Checked over unit and found lid strike had broken off causing unit to not sense lid is down so unit would not start a cycle. Replaced faulty strike and recalibrated unit, ran washer threw a wash and drain cycle checked all operations and unit is working properly ; dspstn on spec-tagged invntry: 1 W10404050 DOOR LOCK"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Waterbury, CT 06704
Jimmy R.
Job Details: 02/02/2024
"Checked over unit and found dryer would not dry clothes the first cycle, ran diagnostics and found venting error checked vent and found lint screen plugged solid due to vent crimped in half blocking all air flow out of unit. Cleaned lint and advised customer venting need to be replaced or cleaned for proper operation. Ran dryer and unit is heating and now working to specs"
We serviced a
GE WALL OVEN
Model JK1000SF3SS
Near Springfield, MA 01109
Roger R.
Job Details: 02/02/2024
"Found door gasket worn and broiler on when oven is off. Quoted $189.99 for new control and $59.99 for door seal and 259 labor rate. Customer will call if repair Id desired. ; ordrng 1 WB27X23307 (Control) and 1 WB35X34867 (Gasket, door)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Springfield, MA 01109
Roger R.
Job Details: 02/02/2024
Found unit connected to a water control device that is not allowing water to flow into washer. Recommend calling building maintenance to have water issue addressed.
We serviced a
GE DISHWASHER
Model GDT655SMJ2ES
Near Ware, MA 01082
Chris B.
Job Details: 02/02/2024
Complaint that the vent came off and the bottom plate. Reinstalled both parts and dishwasher working normal. Collected minor repairs.
We serviced a
SAMSUNG REFRIGERATOR
Model RF31CG7400SRAA
Near North Brookfield, MA 01535
Chris B.
Job Details: 02/02/2024
Complaint that the unit is leaking water from the back on the IM feed line. Found bad water line. Will contact office due to refrigerator so new to find parts list. Called Randy and he will search for the part with the connector. Mentioned to the customer we will search for the part and will reschedule to return. ; ordrng 1 OfficeWillLookupParts (Office Will Lookup Parts)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/02/2024
Replaced cam and belt unit ran and checked okCall complete; used 1 W10721967 (Cam) from stock
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/02/2024
When took back of range cock roaches went everywhere. I condemned unit no repairs are to be made to this unitSR#7738387475 (Leon)Call complete
We serviced a
GE DISHWASHER
Model GSD500L01AW
Near Springfield, MA 01103
Mike K.
Job Details: 02/02/2024
"Attempted to remove unit to replace motor assy, got legs up, but would not clear floor/cabinet even with being able to tilt forward. Kitchen remodel has raised floor level. Took photos and showed customer. She will talk it over with husband. I explained we can do the repair if they can get unit out, but they may also consider just replacing if they need to pay to get it out anyways.Customer says she will contact office next week with decision.; saved tckt"
We serviced a
GE RANGE
Model JS630SF1SS
Near Springfield, MA 01109
Mike K.
Job Details: 02/02/2024
Replaced burner and verified operation.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28213
Jeff L.
Job Details: 02/02/2024
Found lid lock just clicking no operation of machine needs new lid lock for good repair rescheduled for 2-9-24 pmPart#W11513248; ordrng 1 W11513248 (Lid lock)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFS2823AD0
Near Springfield, MA 01108
Roger R.
Job Details: 02/02/2024
"Found unit running but not cooling. All fans and compressor running. Unit has a sealed system leak and would need a compressor and leak repair. ; rqstng P&A on 1 5304530943 (Compressor), ordrng 1 5303305677 (Drier)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Springfield, MA 01108
Roger R.
Job Details: 02/02/2024
"Found door switch not installed properly and broken. Will need to order new switch and return to install asap. ; ordrng 1 W11620712 (Switch, light)"
We serviced a
WHIRLPOOL DRYER
Model ADG7000AW
Near Newington, CT 06111
Amanda R.
Job Details: 02/02/2024
Customer dropped butter knife in lint trap housing used magnet and got it out
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PHSC39EESS5
Near Newington, CT 06111
Amanda R.
Job Details: 02/02/2024
Replaced evaporator heater element
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near East Windsor, CT 06016
Gary V.
Job Details: 02/02/2024
"Arrived and parts where incorrect, will reorder and return.; ordrng 1 W11189145 (Ice door) and 1 W11574766 (Ui panel), dspstn on spec-tagged invntry: 1 W10822606 AUGER MOTOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Matthews, NC 28104
Jonathan J.
Job Details: 02/02/2024
"Complaint, dishwasher is leaking per customer. The tub of the dishwasher was half full of sudsing going to the bottom of the middle spray arm. I found cause of over sudden condition is due to the detergent that was being used in the dishwasher. I tested operations with normal dishwasher detergent and dishwasher. No sudsing occurring no additional issues. Found with dishwasher at this time. Everything is working properly no leaking occurring at this time either I performed bath to kill sudsing in the dishwasher before departure. I inspected door gasket. No issues with the door gasket. Everything is working fine."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Matthews, NC 28104
Jonathan J.
Job Details: 02/02/2024
"Complaint washing machine is in operable lid will not latch properly lid is broken. Leaking on the floor. I found gearcase is leaking oil and has left a yellowing stain on tile floor. I found glass lid is broken plastics become brittle due to normal wear and tear not a customer abuse, issue unit will need glass lid and gear case with associated parts to fix. Lid is on back order office to call customer when parts come in ; ordrng 4 W11404293 (Screw)s and 1 WP8572974 (Hinge) and 1 WP8563965 (Hinge) and 1 W11256781 (Lid) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W11393685 (Gearcase) and 1 W10909670 (Spanner nut) and 1 W10902814 (Washplate)"
We serviced a
WHIRLPOOL MICROWAVE
Model RMC305PVS00
Near Matthews, NC 28104
Jonathan J.
Job Details: 02/02/2024
Complaint microwave is continuing to heat magnetron is being activated as soon as door is closed and power is supplied will try and pop a bag of popcorn without being customer declined repair today is going to look at replacement options. Unit may also have a stick relay main control is nla ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Springfield, MA 01118
Roger R.
Job Details: 02/02/2024
"Found unit had noisy rollers and worn belt. Installed kit for noise and also door catch broken. Will need to order and return; ordrng 1 W11429587 (Catch, door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS04
Near Prospect, CT 06712
Jimmy R.
Job Details: 02/02/2024
"Checked over ice maker and found ice bin frozen solid unit is making ice but freezing when sitting in the bin, cycled ice maker and found ice maker mold leaking water into bin when unit would fill. Removed old ice maker and found ice maker mold cracked and leaking water into bin causing the freezing, replaced ice maker and cycled unit filled and is now holding water and operating to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28213
Jeff L.
Job Details: 02/02/2024
Replaced sump assembly all operations normal no leaks unit ran and checked okCall complete
We serviced a
ELECTROLUX WASHER
Model EFLS527UIW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 02/02/2024
"Checked over washer due to unit leaking water from front of door every few cycles, checked door bellow and found in good shape and sealing against door properly ran unit threw a heavy wash cycle and checked water flow in tub noticed clothes would work there way towards the door pushing the door and then dripping out. Tipped unit back to stop clothes from pushing on door let unit run and all operations are now working properly advised customer to keep a watch out just to make sure everything is now ok"
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Southington, CT 06489
Jimmy R.
Job Details: 02/02/2024
"Tested unit and found washer would not start a cycle it would just flash sensing, ran diagnostics and found errors F9e1 long drain F8e6 water hazard ran unit thew a test cycle and found machine would not drain water in tub tipped unit back and found drain pump wires pulled from connection causing no power to drain pump and unit to shut right off. Replaced connections on pump with new connectors recalibrated unit and ran a wash cycle, checked all functions and unit is now working to specs"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Wolcott, CT 06716
Jimmy R.
Job Details: 02/02/2024
"Checked over washer and found unit would not come on no display tried running a diagnostics cycle and no communication. Removed console and found control not powering up and corroded customer had a water line break and it got onto the machine shorting out control, unit will need new control to fix issue. Checked over rest of unit and Gearcase is leaking oil too advised customer and they will hold off on parts for now and most likely replaced machine"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near New Britain, CT 06053
Chuck M.
Job Details: 02/02/2024
Customer complaint is that dryer was not drying properly and it was noisy. Inspected and found lint on blower wheel. Cleared lint and tested. Dryer is working properly. Showed customer it works.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Britain, CT 06053
Chuck M.
Job Details: 02/02/2024
"Customer complaint is that washer drain hose knock against back panel of washer. Washer is balanced, checked basket, and made sure drain hose is not too far down stand pipe. Drain hose checked ok. It is fully extended to reach drain pipe. Ran automatic test cycle successfully. Attempted to strap drain hose away from washer but no other option works. Explained to customer that washer does shake during draining and spinning."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near Bristol, CT 06010
Chuck M.
Job Details: 02/02/2024
Customer complaint is that dishwasher door handle was loose. Tightened and it is secure. Customer complaint is that dishwasher leans forward when door is open and rack is on door. Inspected and found legs were not completely touching the floor. Lower legs and now dishwasher still leans forward because legs slide on linoleum floor. Customer will resolve.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mooresville, NC 28115
Robert A.
Job Details: 02/02/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Mooresville, NC 28115
Robert A.
Job Details: 02/02/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Farmington, CT 06085
Chuck M.
Job Details: 02/02/2024
Replaced heater and tested. Dishwasher checked ok. No odors coming from dishwasher. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Ellington, CT 06029
Gary V.
Job Details: 02/02/2024
"Concern is banging and noise. Inspected and found OL fault for off balance load, cycled unit with load of clothes and ran thru no problems. Customer may have had off balance load,all functions test fine at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Willington, CT 06279
Gary V.
Job Details: 02/02/2024
"Inspected and found lid assy broken, quoted and she will call."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Tolland, CT 06084
Gary V.
Job Details: 02/02/2024
"Inspected and found detergent dispenser cups where in the dispenser upside down, found no fault codes, cycled and tested fine."