"Customer provided receipt unit still under factory warranty. Found customer was on a well,cold water side of water valve not shutting off. The only way to get it to stop was to cut handle off at wall. Trash has gotten into the valve and stuck it in the open position allowing water thru. This normally only happens on cold water side, hot water sanitizes and breaks down sediment. For a good repair we need to change the water valve. Part# DC62-30312J; ordrng 1 DC62-30312 (Water valve)"

Found motor not operating an diverter continuously clicking and not fining position. Order and replace sump/motor assembly.; rqstng P&A on 1 WPW10671941 (pump&motor)

Customer complaint is that refrigerator is not cooling. Inspected and found control not responding. Ordered control. ; ordrng 1 W11524469 (Control)

"Complaint, flame goes out when trying to go from medium flame to low flame on center burner. I found gas is coming out of orifice, but valve is defective. Unit will need valve to fix and burner. no additional issues found with cooktop at this time everything is working properly. ; ordrng 1 W10811599 (Burner) and 1 W11246817 (Valve)"

"Complaint that the unit is not washing properly. Found bad wash pump and bad filter screen. Tried adjusting the screen but no success. Replaced pump and working normal. Will order screen for a return visit. Motor pump is installed and running.; ordrng 1 WPW10463906 (Filter Screen), used 1 W11025157 (MOTOR/SUMP) from stock"

Units door is not sealing due to the retention channel on the fresh food door being deformed.; ordrng 1 LW10636410 (Door)

"Units control is unresponsive due to a lack of voltage from a pinched harness. Repaired harness control is receiving voltage but is still unresponsive, indicating a faulty control.; ordrng 1 W11536796 (Control) and 1 W11531756 (Harness)"

Installed new jazz board. Set code to 01 compressor started and unit started.; dspstn on spec-tagged invntry: 1 WPW10503278 CNTRL-ELEC

"Replaced divider, auger motor and yoke. Reinstalled, tested, ice dispenser operating properly."

"Complaint that the broiler is stays on when bake settings is used. Found the broiler stays on even after the bake side reaches temp. error code F6E1 control not cycling off the broiler. Will order part for a return visit. Every time going to diagnostics the broiler will turn on too. Will order parts for a return trip. ; ordrng 1 W11567348 (Control Board) and 1 WPW10181986 (Oven Temperature Sensor), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

Replaced both harness and heating element and ran diagnostic test and all tested properly. Heating Element reached temp as normal.

Found unit outside on the customers side porch. UI on unit is completely fried and unlit. Cannot test anything without a working interface. No components are currently working but the lights. Advised customer unit should not be outside exposed to the elements specially with all the rain we have been getting. Will need to order new UI and come back. Spoke to office and it was decided under the conditions the unit is in outside exposed the warranty is null and void. Called customer to inform of the decision not to service this unit.

"Found no error codes, found capacitor leaking. Installed capacitor from TS, tested ok.; used 1 W11395618 (Capacitor) from stock"

Dishwasher beep bug and not starting cycle. Found water in drip pan and leak detector triggered. Found supply water at 150. Recommend lowering to 120. Dried out drip pan and ran self test all checks ok. Customer must lower water.

Water leaking. Found sock in fabric softer hole in tub ring. Removed fan test all checks ok.

Dryer not starting. Found good supply power. Thermal fuse and heater good. Keeps giving F1E1 needs new main control. Quoted customer. Good for 7days.

Oven will randomly start beeping in middle of the night and display F050. Checked all connections and supply power all checks ok. Needs new panel and control. ; rqstng P&A on 1 316472807 (Control) and 1 5304524016 (Touch panel)

Fae1 dispenser electrical fault ran automatic test it did open in test ordering control and dispenser ; ordrng 1 W11412300 (Dispenser) and 1 W11506011 (Control)

"Installed all parts listed and cycled back on, tested fine."

Installed pressure hose and tested. Washer filled and tested washed properly. No noise detected.

Checked unit found heating element connection disconnected reconnected harness tested operation normal had to defrost evap

Checked unit unit is making normal comp sound unit is cooling normal no problem found

Checked unit did not find any issues with unit cust has a very long run outside vent louvers are barely moving

"Installed rotor, slider, and clutch. Ran diagnostics. Left unused part with customer. Ran calibrations. All operations tested ok."

Installed new sliders and rails in freezer.

Unit is non responsive due to a damaged connection at the terminal block replaced block unit is fully operational.; used 1 279320 (Terminal block) from stock

Unit no longer makes noise due to a faulty speaker on the control.; ordrng 1 W11620481 (Control)

Replaced control and pressure hose. Ran on bulky items and max fill and filled properly; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

Plastic over pipe under sink preventing draining needs correct drain hoses and updated heater element ; ordrng 1 w11537778 (Heater) and 1 W11414944 (Hose) and 1 W11596052 (Clip)

"Ran diagnostics found F4E3 wash motor not running. F7E1 no heat. Tied to see if anything was lodged on pump, found nothing. Will order new sump pump. ; ordrng 1 W11665769 (Sump assembly)"

Found f8e1 error stored. Unit will run through quick wash but not a normal cycle. Tested and found cold water pressure low. Valve not turned on all the way. Removed hose and verified pressure is good. Reinstalled and verified valve on all the way and unit is filling properly. All functions check ok.

"Found evap fan motor not running, checked voltage going to fan checked good at 120v. Upon spinning the motor shaft it was warped and hard to turn by hand advised customer fan motor had burnt up and needs to be replaced. I will have to order part and return to complete call. Part number for fan #WP2315549Part is a special order item will have office call customer when part comes in if they decide to do the job.(THIS IS ESTIMATE ONLY) indie save estimate and sent to customer; rqstng P&A on 1 WP2315549 (evap fan motor)"

"Upon arrival customer had unit unplugged. Plugged unit back in ran quick wash cycle, unit fills and agitates momentarily then the display goes blank and the unit goes into a state of constant draining. Found units pressure hose is kinked causing the unit to sense an overflow situation. Adjusted hose unit is fully operational."

Installed new transformer. Tested and verified proper heating and operation. All functions check ok.

"Check unit found block of ice on freezer floor, remove evaporator cover and back cover to compressor and found that drain is clogged. Steam and clean drain and position heater drain clip into drain. Flush drain with water to verify drain unplugged and reinstalled covers and check unit working to specs."

"F5e1, F7e1, lid up fault and speed sensor fault.Cleared history, ran self test. Failed at spin test, F7e1 error.Checked undeneather and clear, but resisting spinning basket with cam, spin basket by hand and can hear gear case grinding, bad gear case.Quoted for 2x labor, gear space and washplate.Denied, collected for service call"

"Under warranty per service bench, took photo of receipt.Cs had video has sound, and complaint of not draining/running.Replaced drain pump and still getting a grinding sound, this one from the actuator, removed and reset can, and replaced actuator. Tests fine, filled and went into agitation fine, cancelled and drained fine, put into drain and spin and spun out fine.; used 1 W11399437 (DRAIN PUMP), and 1 W10913953 (ACTUATOR) from stock"

"Not washing customer states hearing it drain and going through cycle needs sump assembly but ; ordrng 1 W11305297 (Control) and 1 WPW10327249 (Valve) and 1 W11087376 (Sump), states that autho needed"

New fan not working getting 118v out off connector from the liner In freezer isolated all connectors fan directly getting 118v not running plugged power directly into fan fan works ; O-emld tckt

"Customer removed microwave from cabinet. Replaced inner door, hinges, and arm. Tested, microwave operation properly, did not give door error."

"Arrived and found 7nit was pulled out by customer and he replaced drain pump, and drain pump clamp not reinstalled proper causing leak, I informed customer I could not touch unit as its a liability issue and he will reinstall clamp properly and reinstall unit."

"Inspected and found door pedal out of alignment and not opening door properly and leaking door jammed open, unit needs new door petal, will order and call when part becomes available.; ordrng 1 W11199807 (Pedal)"

"Installed new drain hose and cycled, tested fine.; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE"

Customer complaint is that range is not working. All elements are not heating. Tested voltage and found voltage for 240V is not present. L1 and L2 each have 120V individually to chassis ground but together no voltage is present. Electrical issue.

Control board was not connected. Connected the board and now unit functioning as it should.

"Adjusted door latch, door not even. New construction home. Spoke with customer over phone prior to visit.Ran diagnostics. Passed all tests. Left voicemail informing them about the dishwasher repair."

Installed evaporator fan and it is working. Advised customer to allow time for unit to reach proper temperature.

Installed blower fan and tested. Showed customer it works.

Customer complaint is that dishwasher was leaking. I inspected and found dishwasher leaning forward and leaking at bottom of door. Leaned dishwasher back and positioned and stabilized. No leaks found.

Customer complaint is that ice container gets stuck. Arrived and container was out. Customer defrosted and turned off ice maker. Customer stated ice was coming out in clumps or coming out of ice mold in one piece. Inspected and found temps set at -22c in freezer and 1c in FF section. Set temperature to 0 degrees F and 37 degrees F. Advised customer to allow time for unit to stabilize.

Replaced compressor pressurized system with nitrogen leak in joint near cabinet on suction line fixed leak then re pressurized system to make sure it was fixed vacuumed system recharged with 5oz r134a ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

"Cs said unit was bought from Costco, but did not have a reciept with mod/ser number, just a shipping label which did not list item, not covered.Bulb had broken while trying to replace, removed broken bulb and replaced. When replaced put in new bulb and stays on full power, not cycling with button.Quoted for bulb and control, approved.Replaced control and bulb and verified unit operation.; used 1 8206232A (BULB) from stock"

Installed new fabric softener dispenser. Tested and verified proper operation. No leaks. All functions check ok.

Found broken wires at drain pump causing unit to not operate. Repaired wiring at pump. Tested and verified proper operation. All functions check ok.

Installed new fabric softener dispenser. Tested and verified proper operation. No leaks. All functions check ok.

Found preignition orifice clogged not allowing LF burner to ignite properly. Cleared orifice and tested. Unit igniting properly. All functions check ok. Instructed customer on proper use and care of machine.

Found freezer light out causing upper RC lights to be dim. Replaced freezer led module. All lights now Illuminated. All functions check ok. Covered under s-code; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock

"Complaint front left burner and rear left. Burner are not igniting properly. I found the igniter on front left burner had fallen down, causing her to not ignite properly. I also found spark igniter on rear left burner is not sparking upwards, sparking downwards along a grease trail. Attempted to clean sparking better but still has a high whoosh of flame because of the length and duration of time required to ignite burner. I will need all four orifice holders and the screws to repair properly in the images for the orifice holders, it shows it comes with igniters. If unit does not come with igniters may need to also order ignitors upon return visit. I warned customer that that may happen on this visit. No additional issues found all burners are igniting And have a proper flame pattern though as of now. igniters on the left side are still broken. parts are on back order office to call customer when parts come in. ; ordrng 8 WP3368921 (Screw)s and 1 WP7527P03160 (Orifice holder) and 1 WP7527P00260 (Orifice holder) and 1 WP7527P00360 (Orifice holder) and 1 74009553 (Orifice holder)"

Complaints dishwasher leaking and chiming at the same time. Chiming will not stop. Cannot use dishwasher every time we try and start chiming. Found a piece of plastic with a spring attached to it. In the bottom of the dishwasher does not know what it goes to. Plastics found do not go to this dishwasher at all. I am not sure what that plastic piece goes to. I inspected dishwasher door gasket. Found door gasket is inverted worked. I replaced door gasket and tested operations. I inspected all plastics around the outside of the tub no issues with holders or plastics. New exterior leaks. Drain is installed properly no warpage of the lower door seal that attaches to the bottom of the inner door panel cannot duplicate leak at this time. I did remove all water from catch basin. Drain pan with float in stalled that was the cause of the dishwasher chiming in customer. Unable to use dishwasher touch. Patient was full of water. I cleared error code in diagnostics catch basin. Overflowed potential flood condition. No additional issues found with dishwasher at this time while running it. ; used 1 W11483553 (GASKET) from stock

"Complaint customer says dishwasher started making abnormal noise while in operation and then it started leaking from the bottom of the door. No error codes and fault history. No abnormal noises heard customer has a video of it. Leaking from the middle of the door. Insulation was soaking wet and dripping, I found lower seal is warped. Have a picture cannot duplicate noise. Complaint though customer says it has not made that noise since it leaked the last time I suspect it may have been an over Sudsing condition but cannot confirm. customer had a video I verified customers video is definitely an Uber Sudsing condition occurring in the video when dishwasher started leaking but the fact that none of the water went into the catch basin and the lower gasket is warped gasket still needs to be replaced. gasket on back order Office to call customer one part comes in.; ordrng 1 W11664713 (Seal)"

"F7e6 f8e1 f0e5 error codes in history. I cleared error codes found low water pressure on hot valve customer is on city water. I found drain pump. Had Newbert debris in it but pump had a fractured impeller. I replaced drain pump, water, inlet valve, assembly, and customer had a cam replaced cam customer had gotten from Whirlpool. No additional issues found with washing machine here today. ; used 1 WPW10276397 (DRAIN PUMP) from stock"

"Removed and replaced main control. Tested, dryer now heating and operating properly."

Complaint black marks under the turntable. Verified the unit functioning properly. Called whirlpool techline sr# 7736659183 cosmetic issue. Spoke to trade partners. They are covering the diagnostic trip auth # w17hc61al1

Confirmed purchase date and took picture of receipt. Checked and found one of the motor clamps missing causing motor to bounce and make noise. Ordering clamps.; ordrng 1 WP3404162 (Clamp) and 1 WPW10121316 (Clamp)

"Replaced element and switch. Tested, all burners operating properly.; used 1 WPW10434452 (Infinite switch) from stock"

Cx complaint that the units upper arm will not stay in place. I inspected the unit to confirm the complaint. I found no error codes and noticed the upper arm no longer stays attached to the manifold. The upper arm needs to be replaced to resolve the issue. Im ordering an upper manifold for the return visit.; ordrng 1 W11545334 (Upper manifold)

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Door switches ordered are correct per parts diagram for this model, but are incorrect, two prong instead of three, had right switch as truck stock, replaced right door switch and is operating properly and not as sensitive.Heated in sink of hot water and steamed gasket to make it easily molded to new door, installed and sealing properly; used 1 W11396033 (LIGHT SWITCH) from stock"

"Cs complaint is of squeaking/squeak during spin, does go away. Turning tub by hand has no unusual noise.Ran self test, completed fine, noise not replicated.Looked at underside of unit and has a leaking gear case.; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Clutch assy) and 1 W11239857 (Belt) and 1 W10752283 (Wash plate) and 1 W10752187 (Wash plate screw) and 1 2xtime (2x time)"

Tech was assigned as a helper;

I replace the door tested operations heated door gasket. Insured door is now making a nice tight seal no additional issues. Found with refrigerator or reported by customer with refrigerator or freezer cooling at this time.

Complaint Heating Element - SP W11540964 - Special Project S17304. I replaced heater per special project instructions. I tested operation inspected for leaks no leaks found.; used 1 W11537778 (HEATER W/NUTS) from stock

"I replaced cam and actuator I found cam had come apart nut came loose. Actuator would not shift after replacing cam I replaced actuator I tested operation after calibration by performing a quick wash no abnormal noises heard at this time. Everything is working properly. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

"Confirmed purchase date and took picture of receipt. Checked and found noise coming from hub. Replaced hub, tested washer. Now operating properly and quietly.; used 1 W10528947 (Hub) from stock"

"Prior to removing compressor, check inverter to ensure proper voltage to compressor. Found no power out of inverter to compressor. Checked and found that compressor kit did not include inverter. Ordering inverter and main control.Customer very upset. Says it has already been almost a month with no refrigerator. He will call Whirlpool.; ordrng 1 W11567494 (Inverter) and 1 W11595219 (Control), dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11506619 COUPLER 8 NK MS 00"

"Complaint no control outlet good unit needs to be taken down to diagnose I cannot take unit down because we cant move the range out from under it ordering parts needs a make tech to take unit down ; ordrng 1 W11129648 (Control) and 1 W11244085 (Ui) and 1 WPW10531156 (Noise filter), used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

Not a manufacturing defect pedestal installed incorrectly has to go back to dealer

Icemaker not working and freezer not freezing. Found no error codes for icemaker. It cycled and filled properly. Ran test 4 and found a ball of ice At capillary tube. Needs new compressor and system leak checked. ; ordrng 1 W10832994 (Compressor) and 1 Xtratime (Xtra time)

Customers complaint is ice maker not working. Found ice maker jamming up and making abnormal noise and nail arm getting stuck. Ice maker is faulty. Replaced and tested all checks ok. Please allow 24 hrs for ice production.

Replaced regulator tested oven normal burners still need conversion cust wiiil call whirlpool and have his gas company possibly do

Replaced console operation normal

Checked unit cust complaint steam clean not working checked unit found steam clean working normally

"Found unit not heating due to failed centrifugal switch in motor. Reads 115v across heater terminals when unit is in heating cycle. Unit needs new motor, will order and return. ; rqstng P&A on 1 WPW10448901 (Motor)"

Customers complaint is refrigerator not dispensing water or making ice. Found water valve energizing but there is no water hooked up to machine.

"Unit has been repetitively failing and hasnt worked since last repair, which has been an ongoing issue. Cs has just been defrosting himself. Unit was unplugged and completely defrosted on arrival.Plugged in and compressor/fans turned on with good airflow.Went into diagnostics, fc, rc, defrost sensors pass. Verified damper working. Doors all sealing fine. Dispensing door sealing.Defrost thermostat measured 4.024 at room tempReplaced harness and thermistor. With unit off not able to test defrost, cs to monitor and said to leave infaioed state if reoccurs.; used 1 WPW10383615 (THERMISTOR,FC) from stock"

"Customer complained unit door had make all the way down unit. Informed customer aesthetic issue are on,y covered for 30 days, quoted 509 for repair. Customer got upset and said she didnt want to pay for the issue, she wished someone would of told her it was just for 30 days. Verified proper operation. ; dspstn on spec-tagged invntry: 2 WP8268990 BUSHING"

Customer complained of water dripping from ice maker. Found freezer frozen over. Took off back panel and found heater harness broken. Ordering heater with harnes assembly. Scheduled return call for 6-22-23 am. Customer wanted 30min call out. Left ice maker with customer. ; ordrng 1 W11650659 (Heater with harness.)

"Customer complained unit wont run stopped mid cycle, said previous techs came and tried to fix loose wires. Found wires to capacitor broken off, ordering harness due to wires already being worked on and broken loose again. Left pre id pump with customer. Scheduled return call for ; ordrng 1 W11665968 (Harness), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

"Customer complained unit giving error code, wont drain. Upon arrival found f9e1 error, drain pump failure. Checked line at disposal and no debris found and pump not pushing water even when drain line is unhooked from disposal. Ordering drain pump. Scheduled return call for tue, 6-27-23( customer not available Monday) ; ordrng 1 W11462456 (Drain pump)"

"Level up and adjusted door to satisfy customer as possible, unit is working and doors stopping to specification but customer still not happy. All operations are working as designed if still having issues customer needs 2nd opinion."

Replace defective timer and check unit cycling and heating to spect timer turning off at cycle ends.

"Customer did not realize had a extended warranty so she calls while we were there and theyre going to send over a dispatch to us Please order control kit, ice maker, water valve. ; ordrng 1 W11312191 (Valve) and 1 W11535162 (Dual valve) and 1 W11115534 (Ice maker) and 1 W11533213 (Control kit), states that autho needed"

"Cx complaint that the unit intermittently starts because the lid does not lock. I inspected the unit to confirm the complaint. I found error codes: f5e2 f2e1, I cleared the codes and noticed the lid is separating near left hinge not allowing it to sit flat and lock. I replaced the lid and tested the unit for the cx. The unit is working as designed."

Cx complaint that the unit is starting at all and the door is scraping the tub when it closes. I inspected the unit to confirm the issue. The UI flashes an error code (f6e1) whenever power is on. I cycled power and it did the same thing. The unit needs a new UI control to resolve the issue. The scrapes on the upper left side as it closes. If I pull the door to the right slightly it does not scrape the tub. The unit needs new hinges to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11632709 (UI housing) and 1 W11573703 (Left hinge) and 1 W11573702 (Right hinge)

"Replace stator, rotor and clutch then ran rinse and spin cycle and check unit working to specs."

"Check unit found not cooling properly, check Freon levels found low, add additional charge and check unit working to specs. Instruct customer to leave water bottle in freezer and observe for freezing and allowing 24hrs."

Replaced control board and ran a diagnostic cycle and a drain and spin cycle. Unit working normal. No leaks detected.

"Complaint that the oven side is not working correctly. Found both bake and broil elements has continuity but now voltage reaching both with no sound of switching on. Found good 240v to the unit. Control Board not letting me access diagnostics mode. Will order control board. ; rqstng P&A on 1 W11567368 (Control Board), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

"Inspected and found freezer door liner not holding gasket in properly causing gasket to fall off, unit needs new door with gasket, will order and she will call when part arrives. 4-6 weeks.; ordrng 1 LW10636409 (Freezer door w/gasket)"

Installed new rear rollers and removed lint from inside dryer. All checks okay. RECOMMENDED TO HAVE VENT CLEANED AND CHECKED.