Service History 61 - Advantage Appliance Repair

We serviced a

MAYTAG WASHER

Model MVWC400VW1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 01/22/2025

Checked and found new basket drive damaged and missing a piece out of box. Could not complete repair. Reordering basket drive. Advised customer that office will call to reschedule when part arrives. Left other parts with customer.; ordrng 1 W10820043 (Basket drive)

We serviced a

WHIRLPOOL ICEMAKER

Model Kuix335hps01

Near Clover, SC 29710

Mitch H.

Job Details: 01/22/2025

"Tested and ran diagnostics. No stored error codes. Tested components, found recirculating pump not working correctly. Quoted customer for repair and saved estimate. Customer is going to think about it and let us know. Collected for service call on cc."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Meriden, CT 06451

Jimmy R.

Job Details: 01/22/2025

"Checked ice maker and found water dripping and ice mold over full, checked errors and found E5 ice maker thermistor bad, temp satisfied. Noticed water over flowing in ice maker mold checked water fill and found valve not holding dripping and over filling ice maker. Unit will need new valve and ice maker will order and return, all parts tentative p/a ; ordrng 1 W11658802 (Ice maker) and 1 W11579561 (Valve triple)"

We serviced a

KITCHENAID WALL OVEN

Model KOED530PSS00

Near Rock Hill, SC 29732

Caleb

Job Details: 01/22/2025

"Techline SR#7740788714, Safety SR#7740685711. Bake element defective, documented with Techline, replaced bake element, unable to test due to unit uninstalled and disconnected to power."

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Norfolk, MA 02056

Aimee Z.

Job Details: 01/22/2025

"Found f6e3 communication error can get into diagnostics Found needs ui, and the ui wont go into cycle; ordrng 1 W11325572 (Ui)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Worcester, MA 01602

Chris B.

Job Details: 01/22/2025

Replaced part and ran a diagnostic cycle 3 times and all working normal.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Manchester, CT 06040

Gary V.

Job Details: 01/22/2025

"Inspected and found terminal at heater coil loose, not inserted properly, adjusted and tightened, cycled and tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Manchester, CT 06040

Gary V.

Job Details: 01/22/2025

"Installed parts listed and cycled thru auto test, tested fine now.; used 1 W11700916 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL WALL OVEN

Model KOSE500ESS00

Near South Windsor, CT 06074

Gary V.

Job Details: 01/22/2025

Concern is that oven cavity light comes on and off randomly and the self clean latch doesnt lock for self clean sometimes. Inspected and found self clean light and door latch not functioning properly. Seems loose. Will submit estimate and call for return date.; ordrng 1 W10883049 (Door latch)

We serviced a

WHIRLPOOL DRYER

Model WGD92HEFW1

Near South Windsor, CT 06074

Gary V.

Job Details: 01/22/2025

"Installed new main acu and water valve, cycled thru auto test and all functions test fine at this time."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Auburn, MA 01501

Chris B.

Job Details: 01/22/2025

"Complaint that the washer is not starting any cycle. Found error codes F5E3 lid lock fault F7E5 shifter fault and F7E7. Replaced actuator and hub and ran 4 diagnostic cycles and unit working normal. ; used 1 W10913953 (ACTUATOR), and 1 W10528947 (HUB) from stock"

We serviced a

LG DRYER

Model DLE3400W

Near Spencer, MA 01562

Glenn

Job Details: 01/22/2025

Installed parts tested all ok at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHV03

Near Millbury, MA 01527

Glenn

Job Details: 01/22/2025

"Found fill tube not mounted properly, causing the icemaker water during fill to leak behind the icemaker. Inserted filled to properly tested all OK."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Sutton, MA 01590

Glenn

Job Details: 01/22/2025

Complaint not drying dishes found wire off on the high limit thermostat which goes to the heater. Attached wire tested all OK. Customer instruction wire mustve been knocked off when dishwasher was installed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Burlington, CT 06013

Andre

Job Details: 01/22/2025

Ck unit upon arrival and remove all old parts and install new parts order by previous technician and calibrate unit and unit is now operating to manufacturers specs ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF505ESS01

Near Thomaston, CT 06787

Andre

Job Details: 01/22/2025

Ck unit upon arrival and found fresh food compartment frozen over. Fresh food section has a foam insulation behind panel unable to remove without damaging without replacement. Order parts for replacement with new design user interface that has extended run time on fan motor to help prevent excessive ice build ; ordrng 1 W11098695 (Fan assembly) and 1 W11509096 (Panel ui) and 1 W10316760 (Thermistor) and 1 W11409190 (Tube drain)

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Easthampton, MA 01027

Mike K.

Job Details: 01/22/2025

"Replaced control, ran diagnostic cycle fine. Cs to monitor."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Chicopee, MA 01013

Mike K.

Job Details: 01/22/2025

"Unit is under 1yr wp warranty per service bench. Fae4, F1e1. Diverter cannot find location. Acu failure.Completed diagnostic cycle fine. Ordering sump assy and control for stored errors, 2x time for pulling unit out for sump replacement.Office to contact cs when parts come in to schedule return ; ordrng 1 W11672039 (Control) and 1 W11460945 (Sump assy) and 1 2xtime (2x time)"

We serviced a

GE WASHER FRONT LO

Model GTW335ASN2WW

Near Southampton, MA 01073

Mike K.

Job Details: 01/22/2025

"Complaint of spin not working. Hearing a loud clicking and not running. Put in not drain and spin and after locking and draining it went into filling. I stopped unit when basket was about half full. Started a new cycle and first drained out, then repeated. Unable to recreate cs issue, but what was found is a control failure. Possible additional issues, but will not know until able to run through complete functions.Denied repair, collected for service call only"

We serviced a

WHIIRLPOOL DRYER

Model LHI5801W0

Near Westfield, MA 01085

Mike K.

Job Details: 01/22/2025

"1980 whirlpool dryer, gas. Motor just hums and will not spin, even when turning tub by hand. Office verified motor no longer available.Collected for service call only."

We serviced a

KITCHENAID ICEMAKER

Model KUID508HPS01

Near Enfield, CT 06082

Gary V.

Job Details: 01/22/2025

"Inspected and found ice cutter heater disconnected from wire harness, reconnected and tightened, cycled and tested fine."

We serviced a

SAMSUNG DRYER

Model DVE52A5500V

Near Longmeadow, MA 01106

Gary V.

Job Details: 01/22/2025

"Inspected and found broken heater, replaced with new heater and cycled, tested fine.; used 1 DC97-14486A (ELEMENT) from stock"

We serviced a

JENN-AIR COOKTOP

Model JGD3536BB00

Near East Longmeadow, MA 01028

Gary V.

Job Details: 01/22/2025

"Inspected and found right rear burner electrode with debris and shorting to frame, cleaned electrodes and cycled, tested fine."

We serviced a

GE RANGE

Model JGBS30DEK2WW

Near West Springfield, MA 01089

Mike K.

Job Details: 01/22/2025

"Inner door glass broken, quoted for glass/ labor. Call tenant on return.4133642042 Adam; ordrng 1 WB56X23809 (Inner door glass)"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Agawam, MA 01001

Mike K.

Job Details: 01/22/2025

Replaced control/actuator and in testing unit found hub stripped. Was able to eventually remove Washplate and replaced hub. Ran diagnostic cycle fine and recalibrated.; used 1 W10324651 (HUB) from stock

We serviced a

WHIIRLPOOL WASHER

Model WTW6150PB0

Near Waterbury, CT 06705

Jimmy R.

Job Details: 01/22/2025

"Checked over unit and found machine would not start a cycle due to lid not locking, checked latch and strike finding strike broken off, replaced strike and recalibrated unit. Ran a wash and spin all operations now working to specs ; used 1 W11457841 (STRIKE) from stock"

We serviced a

KENMORE DRYER

Model ="110.61202011"

Near Millis, MA 02054

Aimee Z.

Job Details: 01/22/2025

"Found the rear bearing right side broke , replaced with tuneup kit; used 1 4392065 (Tuneup) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS08

Near Grafton, MA 01536

Glenn

Job Details: 01/22/2025

The inverter board was broken in the box. See photo re-order inverter board. ; saved tckt

We serviced a

GENERAL ELECTRIC WASHER

Model GFW550SSN4WW

Near Worcester, MA 01603

Glenn

Job Details: 01/22/2025

"Found hall,sensor not detecting spin yet the inner basket is spinning but after 5 seconds it times out and tries to spin and again times out. Per service manual order Hall sensor which is part of the drive motor . ; rqstng P&A on 1 WH03X29524 (Motor)"

We serviced a

WHIRLPOOL MICOWAVE

Model WMH32519HZ10

Near Holyoke, MA 01040

Jorden

Job Details: 01/22/2025

"Arrived and assisted customer in changing out the charcoal filter, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Vernon, CT 06066

Gary V.

Job Details: 01/22/2025

"Arrived and found inlet valve cracked due to freezing temps in room unit is installed in, causing damage to multiple components. Damage to improperly installed appliance is not covered by any warranty, or extended service plans."

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Holden, MA 01520

Chris B.

Job Details: 01/22/2025

"Unit has multiple complaints on ongoing issues. First error codes F9E1, F3E1. Complaint that the washer started filling up and the unit was on off position. Unit is stacked and customer will need to get the dryer down for proper diagnosis. Ran diagnostic cycle and took 4 tries to get any response. Tried shutting down the diagnostics test but no luck and had to unplug the unit. Control not responding as it should at the moment. Customer will have the dryer brought down to come back and further diagnose the problem. Will waive trip fee into labor within 7 days."

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Worcester, MA 01606

Chris B.

Job Details: 01/22/2025

"Complaint that the washer is not cycling properly and is banging all the time. Found multiple issues. Found bad transmission, cracked tub, cracked lid, and rusted out motor and components. Will send estimate via Email."

We serviced a

WHIRLPOOL WALL OVEN

Model WOEC7030PZ01

Near Shrewsbury, MA 01545

Chris B.

Job Details: 01/22/2025

Complaint that the microwave light is not turning on. Found no voltage to the bulb. Found door switch not engaging. No way to test proper voltage from the harness and will order control and light transformer as backup.; ordrng 1 W11238401 (Light Transformer) and 1 W11325603 (Control Board Microwave) and 1 WPW10490593 (Lamp Housing) and 1 W11033422 (Interlock Harness) and 1 2xFrameJob (2x Frame Job)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Worcester, MA 01607

Glenn

Job Details: 01/22/2025

Only F2E3 error code. called tech line cleared the error and tested all operations all tested ok it filled washed agitated drain and spun. SR 7740793116

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW1

Near Waterbury, CT 06708

Jimmy R.

Job Details: 01/22/2025

Ran machine and found unit not completing a cycle ran diagnostics and found water ring error causing unit to not spin out. Recalibrated unit and found drain line crimped causing poor draining and water ring. Fixed drain and unit is now spinning and working to specs

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 01/22/2025

"Tested machine and found unit stuck in a drain cycle and would not advance, ran a calibration and reset unit found cold water fill trickling in causing machine to shut done and not complete. Checked water fill and found screen plugged causing slow water, cleaned screen and unit is now filling and operating to specs"

We serviced a

MAYTAG DRYER

Model MEDB955FW1

Near Shrewsbury, MA 01545

Chris B.

Job Details: 01/22/2025

Replaced all parts and everything running normal.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Sharon, SC 29742

Mitch H.

Job Details: 01/22/2025

Tested and found compressor locked up. Pulling 8.9 amps trying to start and tripping off on overload. Ordering compressor and related parts. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Access valve) and 1 W11109499 (Dryer) and 1 2Xtime (2X time)

We serviced a

WHIRLPOOL WASHER

Model WTW500CMW0

Near Concord, NC 28027

Johnny

Job Details: 01/22/2025

"Cx stated there was a leak. I ran two service cycles. No leak occurred. I filled washer up with water completely and activated drain pump. There is no water leaking from neither water line or drain hose, inspection of the laundry indicates there was never any water present on the floor, there is no water damage in laundry area. There is water damage on the first floor but not from washer. Leak is occurring from plumbing within walls therefore a trip fee is to be paid, unit is working as designed"

We serviced a

GE DISHWASHER

Model CDT805P2N3S1

Near Suffield, CT 06078

Mike K.

Job Details: 01/22/2025

Complaint of unit not heating/drying. Turned heater on in diagnostics and not heating. Open tco. 14 ohms to heater. Found 60vac from control to heater in heater test. Verified with Randy that should be 120. Quoted for control/tco/labor. Accepted. Collected payment in full via cc; ordrng 1 WD21X27998 (Control) and 1 WD21X27402 (Tco harness)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HBL0

Near Chicopee, MA 01013

Mike K.

Job Details: 01/22/2025

"Control nolaint of unit not cleaning, tested in n normal cycle. Filled and went ash motor running, but so at arms not turning, found them to be clogged.Middle and lower arms are clogged, able too remove some but still clogging and some substances were hard and not breaking with pick, filter in place but warped. Ordered by spray arms and filter; ordrng 1 WPW10448645 (Mid spray arm) and 1 W11101428 (Lower spray arm) and 1 WPW10463906 (Filter screeb) and 1 W10872845 (Filter)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Southington, CT 06489

Jimmy R.

Job Details: 01/22/2025

Tech was assigned as a helper;

We serviced a

WHIRLPOOL RANGE

Model WSES7530RZ0

Near Southington, CT 06489

Jimmy R.

Job Details: 01/22/2025

"Checked over unit and found when powering up oven display would come on then error out F2e2 key pad/display disconnected. Removed console and inspected all wires for a disconnection and could not find any issues, unplugged and reset all console connections traced main connection from console to main cntrl and found connected properly ohmed out harness from console to main cntrl and found good. Tested power to control and console is getting power keypad is not coming on keypad and console faulty will need to order and replace. Advised customer parts are a special order and will take some time to get we will let know when arriving to schedule ; ordrng 1 W11747380 (Control) and 1 W11747361 (Interface user)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model krmf706ebs04

Near Southington, CT 06489

Jimmy R.

Job Details: 01/22/2025

"Tested unit and found interior lights not coming on no lights indicating the doors are open on control, ran diagnostics and ran steps 16 and 17 testing door switches and found switches not activating, tested switches and found all ohming out good. Checked power to all switches and no power checked control board and reset unit checked lights and control finding unit is now lighting up and now working normally unit needed to be reset."

We serviced a

MAYTAG WASHER

Model MVW5435PW0

Near Meriden, CT 06450

Jimmy R.

Job Details: 01/22/2025

"Tested washer and found unit had died at the spin cycle leaving clothes wet and tub full of water, ran diagnostics and found error long drain cycled on drain pump and no power at pump. Found black drain pump wire broken at harness found lid lock clicking over and over. Replaced harness with clip changed out latch with new and recalibrated unit, all operations now working to specs ; used 1 W11643701 (HARNESS LOWER), 1 w11755726 (CLIP), and 1 W11513248 (DOOR LOCK) from stock"

We serviced a

LG REFRIGERATOR

Model LRMXF2806S/00

Near Wrentham, MA 02093

Aimee Z.

Job Details: 01/22/2025

Installed grill assy with icemaker fan and freezer fan. Then installed control brdTurned ice maker on and filled

We serviced a

SAMSUNG DRYER

Model DVE45T3400P/A3

Near Springfield, MA 01129

Jorden

Job Details: 01/22/2025

"Arrived and found 3C perpetually in the display even when powered off it comes back on and the motor running perpetually. Centrifugal switch is defective and stuck closed which likely caused the element to over heat and burn out. Ordering motor assembly & heater box.; rqstng P&A on 1 DC93-00101U (Blower motor & housing) and 1 DC97-14486A (Heater box), states that autho needed"

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS0

Near Springfield, MA 01118

Jorden

Job Details: 01/22/2025

"Arrived and installed boards, tested fine."

We serviced a

SAMSUNG RANGE

Model NX58R4311SS/AA

Near Springfield, MA 01108

Jorden

Job Details: 01/22/2025

"Arrived and found bake igniter open, and receiving 120v. Replaced and tested fine. ; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Springfield, MA 01105

Jorden

Job Details: 01/22/2025

"Arrived and installed harness, still did not correct issue. Contact tech support and they submitted unit for engineering review. Provided customer the SR #."

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, MA 01103

Jorden

Job Details: 01/22/2025

Arrived and found unit stacked. Unit would not go into any diagnostic or error mode and when running on any user cycle nothing would happen after door locked. Ordering CCU. ; rqstng P&A on 1 W11616492 (CCU)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Grafton, MA 01536

Glenn

Job Details: 01/21/2025

Duplicate order

We serviced a

JENN-AIR RANGE

Model JGRP548HL00

Near Charlotte, NC 28211

Clinton

Job Details: 01/21/2025

7740782732. Called tech support confirmed multiple issues. Advised to replaced vmax control with both ui controls order all parts confirmed with Randys control are covered ; ordrng 2 W11355248 (Ui control)s and 1 W11591511 (Knob) and 1 W11355232 (Power max)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlotte, NC 28203

Clinton

Job Details: 01/21/2025

Installed new panel now damaged or dent no issues

We serviced a

MAYTAG WASHER

Model MHW7100DC0

Near Charlotte, NC 28208

Clinton

Job Details: 01/21/2025

Dryer needs to be Rome ed u it drain slowly in addition has multiple errors pre training to the pressure switch unit barely had any water in it and it will drain just slower then usual.also had a heater fault.; ordrng 1 WPW10605427 (Drain) and 1 W10576399 (Heater) and 1 W10903220 (Hose) and 1 WPW10448876 (Pressure) and 1 W11044559 (Pressure)

We serviced a

GE WASHER

Model GTW330ASK1WW

Near Windsor Locks, CT 06096

Gary V.

Job Details: 01/21/2025

"Inspected and found Gearcase leaking oil in base and on motor and other components and bearing seized, quoted and she will call if wants repaired."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Enfield, CT 06082

Gary V.

Job Details: 01/21/2025

"Installed lite , and cycled, tested fine."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRMC2273CF00

Near Milford, MA 01757

Aimee Z.

Job Details: 01/21/2025

"Found Contrl on middle draw not working cant change settings No volts to draw read loUn plugged at draw plugged back in back in no display .Called maricone looking for harness for center draw .They think in door .Need to look at draw has harness in before schedule Spoke to MH also; rqstng P&A on 1 5304536613 (Draw) and 1 5304529567 (Ui middle draw) and 1 5304537110 (Pcb), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Wolcott, CT 06716

Jimmy R.

Job Details: 01/21/2025

Installed new main cntrl and interface ran a diagnostics checking evap fan motor and found fan now running and cooling to specs. Advised customer give unit 24 hrs so temps get regulate

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Milford, MA 01757

Aimee Z.

Job Details: 01/21/2025

Found dispenser not dispensing ice.took bucket out wasnt in the solenoid . Re installed is working Want replaced in case cracks in plastic; rqstng P&A on 1 WP2152713 (Solenoid)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM00

Near Wolcott, CT 06716

Jimmy R.

Job Details: 01/21/2025

"Checked over unit due to machine had stopped cooling and found unit had been running for a day or two now and cooling checked condenser coils and found blocked, helped customer clean and removed filter checked cooling and unit is running and cooling to specs"

We serviced a

MAYTAG WASHER

Model MVW5435PW0

Near Hardwick, MA 01082

Chris B.

Job Details: 01/21/2025

Complaint that the washer is not starting any cycles. Found error codes F2E1 and F9E1. Hold start button didnt respond till it was pressed hard enough. UI harness wire seems ok. Tried running diagnostics cycle and wont run either. Last 5 attempts to enter diagnostic it wouldnt do a thing. ****Please call home number when rescheduling..Home 413-477-6338.***; ordrng 1 W11627413 (Control Board) and 1 W11675701 (UI Control) and 1 W11643701 (Wire Harness) and 1 W11399437 (Drain Pump) and 1 W11670519 (Lid Lock)

We serviced a

GE REFRIGERATOR

Model PYE22KSKMSS

Near Brookfield, MA 01506

Chris B.

Job Details: 01/21/2025

Replaced door and all sealing properly.

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Holden, MA 01520

Chris B.

Job Details: 01/21/2025

"Unit has multiple complaints on ongoing issues. First error codes F9E1, F3E1. Complaint that the washer started filling up and the unit was on off position. Unit is stacked and will need a second tech to get the dryer down. Ran diagnostic cycle and took 4 tries to get any response. Tried shutting down the diagnostics test but no luck and had to unplug the unit. Control not responding as it should. Customer will have the dryer brought down to come back and further diagnose the problem. Will waive trip fee into labor within 7 days."

We serviced a

LG REFRIGERATOR

Model LRTLS2403S

Near Worcester, MA 01606

Chris B.

Job Details: 01/21/2025

Complaint that the unit is making noise while running. Found ice buildup. Customer mentioned that another company under the LG warranty did replace the heater and they damaged the liner shown in the pics and not from us. Upon removal that back panel is slightly damaged on the vent and left screw. Will order part for a return visit.; rqstng P&A on 1 AEB75144907 (Fan Assembly)

We serviced a

MAYTAG RANGE

Model MGR5710ADW

Near Watertown, CT 06779

Andre

Job Details: 01/21/2025

Ck unit upon arrival and found orange flames coming from all burner. Per customer she dont really use the stove much. And stove is in good condition for the age. Check and found customer operating a humidifier in the kitchen which can affect the vapor in the which decreases % of oxygen which then result in the orange flames inform customer

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Plymouth, CT 06786

Andre

Job Details: 01/21/2025

"Ck unit upon arrival and ran unit and found no error code, ran to advance cycle and found unit would Hum a few times while Sense and then goes straight to Done. Replace capacitor and unit now operating to manufacturers specs ; used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ3

Near Bristol, CT 06010

Andre

Job Details: 01/21/2025

Ck unit upon arrival and ran unit to check for leaks and found no leaks coming from unit while operating also drain unit and found no leaks or drip. Try pulling out unit and found legs is already in the up position and unit has a tight fit where a small area in Tile was cut to slide unit in. And now unit is difficult to remove . Inform customer he or she would need to have unit accessible for repair. Customer will contact Lowes because customer stated Lowes installation team install unit

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DWH1

Near Bristol, CT 06010

Andre

Job Details: 01/21/2025

Ck unit upon arrival and found no operation found 120VAC at bottom of unit where power comes in. No flash from control also quote customer for control replacement and order parts for replacement ; ordrng 1 W10854215 (Control)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Bristol, CT 06010

Andre

Job Details: 01/21/2025

Ck unit upon arrival and install all parts calibrated unit and ran quick wash and unit is now operating to manufacturers specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near New Britain, CT 06053

Andre

Job Details: 01/21/2025

Ck unit upon arrival and found low side in a vacuum and high head pressure. With frost build up at capillary tube. Remove and found all the Freon loaded on one side of the system. Install Parts and pressure system to 240PSI and monitor and found no drop in pressure. Vacuum system and charge and monitor evaporator and found unit started to create a frost pattern. Inform customer 24hr for proper cooling

We serviced a

GE REFRIGERATOR

Model GFE28HSKESS

Near Springfield, MA 01108

Jorden

Job Details: 01/21/2025

"Arrived and installed LED, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW05

Near Worcester, MA 01605

Chris B.

Job Details: 01/21/2025

Complaint that the refrigerator is making a buzzing noise. Found line in the compressor side touching each other and the metal plate. Adjusted the all and no more noise.

We serviced a

MAYTAG REFRIGERATOR

Model MSF22C2EXM00

Near Shrewsbury, MA 01545

Chris B.

Job Details: 01/21/2025

Replaced all parts and IM working normal. Mentioned to the customer the first three cycles of ice to toss them out and to keep an eye on them.

We serviced a

SUBZERO REFRIGERATOR

Model BI-48SD/0

Near Walpole, MA 02081

Aimee Z.

Job Details: 01/21/2025

Installed board and new ui coded 022Compressor and fans on and dropping temps Tested water ice also .Advised customer 24 hours

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 01/21/2025

"Clean dishwasher not drying air coating out Unit will need main control, drain pump and door gasket to repair.; ordrng 1 W11483553 (Gasket) and 1 W11497943 (Drain pump) and 1 W11410063 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rock Hill, SC 29730

Brandon

Job Details: 01/21/2025

Complaint unit will not cycle. On arrival I found that unit is stuck in drain. Unit needs control for repair. Please let customer know when we can return. ; ordrng 1 W11603810 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Fort Mill, SC 29707

Brandon

Job Details: 01/21/2025

Complaint unit is not drying adequately. Tested unit on arrival and found no issues. Unit is heating properly and has proper voltage. Customer said they would use time dry to get it to run longer dry times. No repairs needed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Indian Land, SC 29707

Brandon

Job Details: 01/21/2025

Complaint unit is making noise in spin. On arrival I put unit in diagnostics and test spin and agitate. No noises come from either action. Took Washplate off and found change under it. Removed change and tested unit 4 more times. No noise came from unit. No repairs needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Amherst, MA 01002

Mike K.

Job Details: 01/21/2025

Replaced freezer rails and shelves.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Grafton, MA 01536

Glenn

Job Details: 01/21/2025

Duplicate order

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Grafton, MA 01536

Glenn

Job Details: 01/21/2025

Installed lid lock and bezel tested all ok

We serviced a

MAYTAG DISHWASHER

Model MDPS6124RZ0

Near Shrewsbury, MA 01545

Chris B.

Job Details: 01/21/2025

Replaced panel and dispenser. No need to replace UI on this unit. Ran diagnostic cycle and all working normal.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Foxborough, MA 02035

Aimee Z.

Job Details: 01/21/2025

"Found needs belt and pully, installed pulley from ts. None of the belt fit Need to order belt; ordrng 1 W11162091 (Belt), used 1 W10547290 () from stock"

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5501SR

Near Attleboro, MA 02703

Aimee Z.

Job Details: 01/21/2025

Installed new mullion complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF577KPS02

Near Charlotte, NC 28278

Mitch H.

Job Details: 01/21/2025

"Disassembled, removed ice box assembly. Removed and replaced fill tube heater. Reinstalled, ran test 56, no ice maker errors. Ran test 57, ice cycled and harvested correctly. Ran valve test 45, valve activated and filled normally. All operating properly."

We serviced a

SAMSUNG REFRIGERATOR

Model RFG298HDRS/XAA-00

Near Monroe, NC 28112

Jonathan J.

Job Details: 01/21/2025

8e auger sensor motor 26e ice maker water valve 33e ice maker fill tube heater error codes unit will need an icemaker and auger motor and a water valve assembly to fix customer declined repair today was going to replace the fridge. Error codes cannot be cleared. Model until components have been repaired or replaced that are causing error codes to display.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Charlotte, NC 28213

Clinton

Job Details: 01/21/2025

Replaced control on unit Custer will watch temps for next few days I believe issues have been resolved

We serviced a

WHIRLPOOL DRYER

Model WED500CMW0

Near Pineville, NC 28134

Brandon

Job Details: 01/21/2025

On arrival I replaced motor and blower again only to find that new motor is making same loud noise. Found this time that customer is having an intermittent power issue. The first time I checked power to the unit it was right. After installing the new parts I checked voltage again and there is 240 from neutral to L1 and 120 from L1 to L2. Customer needs an electrician.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL03

Near Fort Mill, SC 29708

Mitch H.

Job Details: 01/21/2025

"Pulled microwave from wall. Disconnected power. Disassembled microwave, removed and replaced control, magnetron, inverter, and UI. Reassembled, tested, microwave now operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW500CMW0

Near Fort Mill, SC 29715

Brandon

Job Details: 01/21/2025

On arrival I installed parts that were ordered and tested unit after installation. Unit tested properly in spin and agitate 5 of 5 times. No other issues found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW11

Near Fort Mill, SC 29708

Mitch H.

Job Details: 01/21/2025

"Checked and found compressor and all components operating properly. RC compartment at proper temperature, freezer warm. Refrigerator is in an unheated or cooled garage. Explained to customer that this is not a garage ready refrigerator and will not operate properly in an non climate controlled environment."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Gastonia, NC 28052

Ryan S.

Job Details: 01/21/2025

"Found motor error, replaced sump from pre Id. ran service test the quick wash. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gastonia, NC 28054

Ryan S.

Job Details: 01/21/2025

"Returned to install ordered parts. Installed new control, ui and strike. Ran unit, unit started washing after sense. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Gastonia, NC 28056

Ryan S.

Job Details: 01/21/2025

"Customer complaining unit of balance in your tub, shaking too much. ran unit through service mode error codes unit on high-speed spin unit shook, but only a normal amount. Loaded unit with three wet towels loaded properly. Instructed customer on proper loading procedures ran unit on high-speed spin unit did not shake. Customer unit is working as designed proper loading procedures again for customer to make sure loads are distributed evenly and loaded properly."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Concord, NC 28027

Johnny

Job Details: 01/21/2025

"Cx stated dryer not drying, confirmed complaint. Hi limit thermostat fuse blown. Replaced with new one. Tested unit. Cx verified heat was now present. Cx will need vent cleaned out or the fuse will blow again,. Unit working as designed.; used 1 279816 (THERMAL KIT) from stock"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US6HS05

Near Concord, NC 28027

Johnny

Job Details: 01/21/2025

"Cx stated when middle burner is on simmer flame goes out, confirmed complaint, investigated issue. Discovered orifice was covered with grease. Removed grease. Explain to cx what the issue was. Allowed cx to verify properly functioning burner, unit working as designed. Cleanings are not covered under warranty therefore a trip fee must be collected. Cx did not pay."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Concord, NC 28025

Johnny

Job Details: 01/21/2025

"Unit constantly drain, can not go into service mode, needs new control board.; ordrng 1 W11603811 (Control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Concord, NC 28025

Johnny

Job Details: 01/21/2025

"Cx stated unit wouldnt spin. Checked error codes. F7e1 basket speed fault f7e5 shifter fault f7e7 motor speed fault. Investigated errors codes discovered drain pan adapter was pressing shield into cam kit when basket would lower when filled with water, removed drain pan adapter, cleared error codes. Ran calibration cycle, ran service cycle, no error codes. Unit working as designed."

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