Service History 603

We serviced a

WHIRLPOOL WALL OVEN

Model WOD77EC0HS01

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 07/13/2023

"Cs had video of unit. Was using lower oven and tried to turn on upper over, would not respond, then would not respond to turn off lower oven, also light was on and couldnt turn off. Turned off breaker and has not been on since.Had power turned back on and both ovens responded, preheated each to 350. Each completed properly and turned off fine. All buttons still working.Checked error history. Multiple f6e0 errors from day of failure. User interface lost communication.Ordering interface, last replaced 4/4/2023. Part covered, trip covered, quoted for laborQuote is good for 7 days. Explained that with installed part and failing again we would replace once, as possible to have bad part, if reoccurring again, we would talk to whirlpool techline for their input. Error directly correlates to user interface and did work after replaced previously"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Granby, Connecticut 06060

Chuck M.

Job Details: 07/13/2023

"Installed screws,studs and front panel. Checked ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clover, South Carolina 29710

Mitch H.

Job Details: 07/13/2023

"Ran diagnostics, no stored error codes. Tested dishwasher, filling and starting correctly. Pump/motor operating properly. Found dispenser door not opening. Requesting P&A for dispenser.; rqstng P&A on 1 WPW10671905 (Dispenser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Springfield, Massachusetts 01107

Roger R.

Job Details: 07/13/2023

"Found unit unplugged on arrival. Plugged into out behind unit and found no power at outlet, reset GFCI outlet and retested, all ok unit running properly now."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 07/13/2023

"Found wire harness broken and pump damaged. Also needs new control as drain pump relay is stuck closed and pump running continuously. ; ordrng 1 W11626074 (Control, machine) and 1 W11643701 (Harness, wire) and 1 W11399437 (Pump)"

We serviced a

WHIRLPOOL MICROWAVE

Model MMV1175JW00

Near Plymouth, Connecticut 06786

Martino S.

Job Details: 07/13/2023

Check unit as per customers complaint unit makes loud noises when in use. Turn on unit to heat water unit makes loud posing noises rapidly and burning spell. Call safety team and they advise to order high side parts and two techs back for service and we go from there as customer requested new unit. Customer advised safety team will have a follow up in a couple of days. Parts order tentative P/A and two techs on return.; ordrng 1 W11460698 (Transformer) and 1 W11182140 (Switch assembly) and 1 W11182141 (Interlock switch) and 1 W10163422 (Mag thermistor) and 1 W10850446 (Capacitor) and 1 W10668273 (Therm-Fix) and 1 W11679669 (Therm-Fix) and 1 W11391712 (Magnetron) and 1 W10471570 (Deflector)

We serviced a

MAYTAG WASHER

Model AS9700

Near Granby, Connecticut 06060

Chuck M.

Job Details: 07/13/2023

Customer complaint is that washer is leaking. Inspected and found drain hose from tub to pump is punctured. Quoted P&L. Customer will repair.

We serviced a

GE WASHER

Model GTW465ASN0WW

Near Simsbury, Connecticut 06092

Chuck M.

Job Details: 07/13/2023

Installed drain pump and tested. Washer is draining and spinning.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Stanley, North Carolina 28164

Mark C.

Job Details: 07/13/2023

Awaiting the arrival of the switch schedule once parts arrive.; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 07/13/2023

"Called tech support Fluorescent lights baby monitor nothing plugged in on same outlet sr7736852412 order main wire harness ; rqstng P&A on 1 W11666463 (Harness), states that autho needed"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Iron Station, North Carolina 28080

Mark C.

Job Details: 07/13/2023

Units lower trim is broken off leaving sharp corners. ; rqstng P&A on 1 W11598202 (Trim)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 07/12/2023

Unit cooled down and froze until yesterday pressurized system with 140psi of nitrogen leak in discharge line fixed connection re pressurized system no leaks vacuumed system recharged

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Windsor, Connecticut 06095

Gary V.

Job Details: 07/12/2023

"Installed new gasket and main acu, cycled and tested fine."

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Southington, Connecticut 06489

Martino S.

Job Details: 07/12/2023

Unable to separate blower wheel from motor please order part tentative P/A; ordrng 1 W10837240 (Pulley) and 1 W11549461 (Motor) and 1 W10888146 (Housing) and 1 W11596046 (Seal)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW2

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 07/12/2023

"Installed all new parts and ran machine thew a wash and spin cycle, unit went thew and all operations now working to specs"

We serviced a

LG REFRIGERATOR

Model LSXS26366S/00

Near Burlington, Connecticut 06013

Ruben C.

Job Details: 07/12/2023

Replaced ice maker advised cust to observe for 24 hours to make ice

We serviced a

WHIRLPOOL OVEN

Model MGT8885XS00

Near West Hartford, Connecticut 06117

Gary V.

Job Details: 07/12/2023

"Arrived and found burner head screws rusted and rotted, attempted to take apart , but screws broke, needs additional parts, customer declined repair. Credit to be issued."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GARF30FDGB04

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 07/12/2023

Attached pedal t25 Torx screw hole for left side hinge top screw for pedal customer is going to try and get bigger screw but if not we will have to call tech support took picture

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ellington, Connecticut 06029

Amanda R.

Job Details: 07/12/2023

Replaced evaporator heater element set temps at recommended

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Ellington, Connecticut 06029

Amanda R.

Job Details: 07/12/2023

Replaced evaporator heater and thermistor operation normal ; used 1 WPW10384183 (THERMISTOR) from stock

We serviced a

KITCHENAID FREEZER

Model KRFC604FSS01

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 07/12/2023

Ui and dispenser assembly on left ff door not working reset power to unit checked connections at top of door not getting voltage to door unit is cooling and freezing ; rqstng P&A on 1 W11533213 (Control)

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS3

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 07/12/2023

Replaced cooktop operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB01

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 07/12/2023

Complaint that jazz board was black and unit started defrosting customer had issue with outlets in kitchen had that resolved it wasnt plugged in when I arrived plugged unit in jazz board came on set temps at recommended and compressor kicked on put water bottle in freezer and explained to wait until that freezes checked outlet it is good customer heard loud noise coming from behind unit top had damper open and close sounds normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 07/12/2023

"Both sections running too warm. Found Evap cover with layer of frost, removed and Evap clogged with frost, but heater area clear. Section Thermistors pass and defrost thermostat closed. Unit does not have a defrost test in tech sheet. Thoroughly Steamed clear Evaporator and verified connections to heater, Evap fan functioning.Possible a door wasnt closed fully causing excessive frost that unit was unable to recover from. Unit is set to 8 hour defrost cycle.Cs to monitor"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC0

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/12/2023

Complaint washing machine making an abnormal noise at the beginning of the cycle. And throughout cycle I found drive belt squealing no error codes and fault history no additional noises heard during testing in quick wash cycle or diagnostic cycle. Replaced felt everything working fine. cannot duplicate any other noises. ; used 1 W11239857 (BELT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/12/2023

"Installed new timer and switch found thermostat had went bad again wile customer was using replaced bad thermostat and cycled unit with cloths, found unit now heating and heat cycling on and off like it should on high heat setting. Let unit run with clothes and all operations are now working to proper specs ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER , used 1 WP3387134 (Thermostat) from stock"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/12/2023

"Checked over unit and found where heat vent discolored found something had rubbed up against heater venting and it stuck to it leaking a black file on it, cleaned vent and scrapped away melted item ran dryer and checked heat found heater cycling and temps reading in range. Advised customer this area of the dryer will get discolored its where the heat is coming out this is normal on all dryers all functions are working as designed"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4027EW0

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 07/12/2023

Found unit had bad idler pulley. Replaced and checked. Okay. ; used 1 279640 (IDLER PULLEY) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 07/12/2023

"Found unit erratic temperatures. Recommended changing main board and ui board on front of dispenser. Sr7736836144 ; ordrng 1 W11664342 (Control, elec) and 1 W11574766 (Panel, ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 07/12/2023

Found unit frosted up in freezer again. Ran diagnostics and heater circuit came on and started heating.. will need another new control as this appears defective.; ordrng 1 W11212392 (Control)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC2

Near Belmont, North Carolina 28012

Mark C.

Job Details: 07/12/2023

Installed new control ran calibration cycle unit is fully operational.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Gastonia, North Carolina 28056

Mark C.

Job Details: 07/12/2023

Unit has a shorted open outlet thermostat replaced thermostat unit is fully operational.; used 1 WP8577274 (THERMISTOR) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Gastonia, North Carolina 28056

Mark C.

Job Details: 07/12/2023

Unit is not spinning due to a seized transmission. ; rqstng P&A on 1 W11454741 (Transmission) and 1 W10721967 (Cam) and 1 WPW10006355 (Actuator) and 1 WP3951744 (Agitator)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, North Carolina 28056

Mark C.

Job Details: 07/12/2023

Customer states unit makes a squealing noise. Found unit to have a metallic grinding coming from the gear case. ; ordrng 1 W11449840 (Trans) and 1 W10721967 (Cam) and 1 W10752187 (Bolt) and 1 W11510461 (Wash plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newington, Connecticut 06111

Ruben C.

Job Details: 07/12/2023

Replaced control and thermistor checked also heater element checked ok advised cust to give 24 hours had to defrost evap; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTVD5

Near Gastonia, North Carolina 28056

Mark C.

Job Details: 07/12/2023

Unit will not power on due to a lack of voltage to the machine. Instructed customer to contact an electrician to fix the source voltage issue. And if problems are still present we can reassess the situation.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Clover, South Carolina 29710

Mitch H.

Job Details: 07/12/2023

"Checked and found inside of freezer frosting up. Customer says door gasket has been replaced twice by another company. Gasket appears to be sealing properly. Customer also says unit is not making ice. Ran diagnostics tests 56, 57, and 45. No ice maker errors. Ice maker completed cycle and returned to home position. Actuated valve, valve buzzing but no water going into ice maker. Per Service pointer W10842568 ordering service kit. Also ordering valve and heater.; ordrng 1 W10864519 (Service kit) and 1 WPW10341329 (Valve) and 1 W11226501 (Heater)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 07/12/2023

Replaced roller assembly for 3rd rack. Unit ran and checked ok(Call complete)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 07/12/2023

Removed oven from wall Replaced inverter/manager board and reinstalled wall oven ran unit thru test mode all operations are normal. Set microwave to 1 minute heated up a glass of water perfectly. At this time unit is running and checked ok.Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 07/12/2023

Need to also replace rails as they are missing bearings and hard to maneuver and not wanting the door to shut all the way. Gonna leave brackets with customer so they can be installed with rails. When ordered on first visit was thought it was a assembly thats why they werent ordered then. Will return Wednesday 19th in the am.; ordrng 2 W11265130 (Rails)s

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Indian Trail, North Carolina 28079

Jeff L.

Job Details: 07/12/2023

"Found dryer vent long and pinched. I cut down vent and made a good straight run to the 4 galvanized pipe duct. This home is brand new customer has been here 6 months. I ask if clothes have long dry times and customer said the heavy stuff. I checked operating thermostat,checked safety thermostat,checked the heater, all components were operating normally. I advised the customer that the venting in the home runs up which causes slot of long drying time and other issues. I advised customer the wall cap needs to be checked to see if there is a screen over the 4 exit from wall cap it could be cover with lint and or the pipe in the wall may need to be cleaned out. I advised customer this is a standard practice homeowners have to get into if there dryer vent runs up instead of down. Advised customer to look for dryer vent cleaning companies. I advised customer not to run dryer until venting is checked door and top are getting extremely hot.@"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Indian Trail, North Carolina 28079

Jeff L.

Job Details: 07/12/2023

Found compressor cutting on and off replaced overload and relay customer said it started cooling then stopped at this time I recommend a compressor and drier filter replacement. Ordered replacement kit for fridge part # WPW10507886Will return next Wednesday 7-19-2023 pm; ordrng 1 WPW10507886 (Compressor kit) and 2 2xframe (2xframe)s

We serviced a

SAMSUNG DRYER

Model DV42H5200EP/A3

Near Charlotte, North Carolina 28211

Robert A.

Job Details: 07/12/2023

Cx complaint that the unit is squealing now. I inspected the unit to confirm the complaint. I did not hear the squealing noise while I let it run for about 5 min. I opened the unit and checked the idler and rollers. 1 roller in the rear seemed to be more worn than others. I lubricated all rollers and idler with appliance grease and tested the unit for the cx. The unit is working as designed. I collected the service call and labor by CC.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, North Carolina 28227

Robert A.

Job Details: 07/12/2023

"Cx complaint that the units door will not close. I inspected the unit to confirm the complaint. I found the door pops open after closing it. I pulled the unit out to check the hinges and other parts. The hinges are good, the issue is the electrical tube to an outlet is running behind the tub not allowing it to go back far enough to be screwed into the counter. When it is screwed in the tub bends not allowing the door strike to align and close the door. The door works fine with the unit pulled out. The electrical tube needs to be run a different route to close the door with the unit installed in place. The panel has scratches and needs to be replaced as well. Im ordering the parts for the return visit. ; ordrng 1 W11613564 (Panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Mint Hill, North Carolina 28227

Robert A.

Job Details: 07/12/2023

Cx complaint that the units FC door is not sealing fully on the left side. I inspected the unit to confirm the complaint. I found the left rail slide slips causing misalignment when the door closes. With the door closed pushing on the left side of the door returns the rail slides to equal alignment. This has to be done every time the door opens. I removed the FC door and found the large bin not in the correct position. The left side was not resting on the track slide but rubbing against the floor the unit not allowing the door to close normally. I corrected the position and tested the unit for the cx. The unit is working as designed.; ordrng 2 W11265130 (Rail slides)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 07/12/2023

Cx complaint that the unit is randomly dropping cubes and leaking water from the dispenser area. I inspected the unit to confirm the complaint. The unit is cooling and making ice fine. The separator door intermittent pauses while closing and closes slowly when it does close. The unit needs a new separator to resolve the issue. Im ordering the part for the return visit. ; ordrng 1 W11423781 (Separator chute door)

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Charlotte, North Carolina 28213

Robert A.

Job Details: 07/12/2023

"Cx complaint that the unit occasionally stops tumbling when the unit is on and running. I inspected the unit to confirm the complaint. I ran the unit, the unit heats, tumbles and has decent airflow. I checked the duct exit at the exterior of the home, it does not have a cover but nothing is clogging it either. I let the unit run for 15 min and the issue did not occur. The cx has photos of the issue. Im ordering a control board to resolve the issue.; ordrng 1 W11525997 (Control board)"

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Charlotte, North Carolina 28213

Robert A.

Job Details: 07/12/2023

Cx complaint that the unit vibrates a lot during the spin cycle. I inspected the unit to confirm thconfirm complaint. I found no error codes. I ran a service cycle and found a lot of shaking during the spin portion of the cycle. I checked the feet and noticed the front left leveling foot came out of place. I secure the position and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 07/12/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Stanley, North Carolina 28164

Mark C.

Job Details: 07/12/2023

Units fresh food light at the top works intermittently due to a faulty door switch.; rqstng P&A on 1 WPW10515058 (Led) and 1 WP2149705 (Door switch)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 07/12/2023

Replace parts perform the calibration procedure Tested no out of balance issues after installing new tub in high spin speed everything working fine.tech line file number from previous svccall 7736768890 when I was here last ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 07/12/2023

"Complaint power button will not work. Have to slam lid multiple times to get washing machine to turn on. Sometimes 20 or 30 times i found power button is not functioning on user interface. Green light flashing on control. Im ordering control, user interface and lid latch to fix. Issues with connector pins. Parts on back order office to call when parts come in. ; ordrng 1 W11626077 (Control hmi) and 1 W11627413 (Acu) and 1 W11513248 (Latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 07/12/2023

I replaced control I tested operation unit has been cooling fine since last visit no additional issues found or reported.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Unionville, North Carolina 28110

Jonathan J.

Job Details: 07/12/2023

complaints refrigerator not cooling properly freezer slow to make ice. I found evaporator completely frozen over unit. Will need to be unplugged for 2 to 3 days before arrival. I found control has two stickers on it and heater is not functioning and diagnostics menu. Gaskets are fine. office to call customer when parts come in. ; rqstng P&A on 1 W11650661 (Heater) and 1 W11546690 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 07/12/2023

"Replaced leveling feet, adjusted and ensured refrigerator was level."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Holden, Massachusetts 01520

Chris B.

Job Details: 07/12/2023

"Replaced part and ran two diagnostic cycles and unit start d buzzing and not switching to spin in a timely manner. Replaced actuator from TS W10913953 and unit running normal.; dspstn on spec-tagged invntry: 1 W11239857 BELT , used 1 W10913953 (Actuator) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 07/12/2023

"Dryer was making squeaking noise upon diagnostics I found the left rear roller was bad making noise. I replaced part # 4392065 which comes with 2 rollers,idler pulley,belt. All other components to dryer were operating normally. After putting dryer back together it ran and checked ok.(Call complete); used 1 4392065 (Dryer assembly) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFHD2251TF7

Near Shrewsbury, Massachusetts 01545

Chris B.

Job Details: 07/12/2023

Replaced all parts and unit running normal.mentioned to the customer to keep an eye on the unit for the next few days. Will order broken drawers for a return visit.; rqstng P&A on 1 242096804 (Pan Deli) and 1 5304508761 (Crisper Drawer Cover)

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near East Hartford, Connecticut 06108

Chuck M.

Job Details: 07/12/2023

Customer complaint is that range has error code F2e1. Verified error code and removed and restored power. All keys are responding but error code remains. Ordered control. ; ordrng 1 W11594271 (Control)

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near East Hartford, Connecticut 06108

Chuck M.

Job Details: 07/12/2023

Customer complaint is that washer console is not responding. Ran diagnostics and no error codes found. Control panel is intermittent. Ordered control panel. ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 07/12/2023

Customer complaint is that freezer door was not closing properly. Inspected and found screw backed out of slide on left side. Secured screw and showed customer it works.

We serviced a

JENN-AIR RANGE

Model D156W

Near West Hartford, Connecticut 06117

Gary V.

Job Details: 07/12/2023

"Inspected and found f1 fault, ohmed bake element and tested good, measured incorrect voltage coming from main controller, and part shows nla."

We serviced a

GE REFRIGERATOR

Model FRENCH DOOR UPPER

Near West Hartford, Connecticut 06117

Gary V.

Job Details: 07/12/2023

"Inspected and found evap fan motor broken, part showing nla."

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 07/12/2023

Customer complaint is that washer leaks intermittently. Customer has a floor mat in front of washer that is damp. Ran washer on Heavy Duty and washer ran full cycle with no leaks found. Ran manual test cycle. Allowed washer to fill up to maximum fill. No leaks. Checked bellow and found no holes. All checked ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Avon, Connecticut 06001

Chuck M.

Job Details: 07/12/2023

Customer complaint is that dishwasher are not washing correctly. Ran hot water at sink and it took about 1 minute for water to get hot. Advised customer to run hot water before starting dishwasher. Ran diagnostics and found error codes. F10e2 vent wax motor electrical problem. F9e2 drain motor electrical problem. F8e4 overfill switch open. Found lower wash arm off and broken. Ordered wash arm. ; ordrng 1 W11550888 (Spray Arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near New Britain, Connecticut 06053

Ruben C.

Job Details: 07/12/2023

Rechecked harness both thermal fuses on harness were open replaced harness had to defrost evap completely frozen

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 07/12/2023

Replaced water valve and filled several cups of water with no leaks witnessed. Cs to monitor

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ02

Near Canton, Connecticut 06019

Chuck M.

Job Details: 07/12/2023

Customer complaint is that water filter does not come out. Found water filter difficult to remove. Removed and replaced filter with new one that customer had. Showed customer how to remove filter. New filter went on and off better.

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLW02

Near Bloomfield, Connecticut 06002

Chuck M.

Job Details: 07/12/2023

Arrived to install freezer door gasket. Gasket is wrong and wrong color as well. Correct gasket tucks between liner. Gasket received pushed into liner. Re ordered gasket. ; ordrng 1 W11624996 (Freezer Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near New Britain, Connecticut 06053

Ruben C.

Job Details: 07/12/2023

Canceling serv cust did not have bill of sale

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Walpole, Massachusetts 02081

Angel R.

Job Details: 07/12/2023

"Ran diagnostics found F9E1 long drain, F2E1 stuck button, F0E3 overload. Old home and outlet is not grounded also has multiple things plugged in aside from washer explained to customer these things need correcting. Pump stuck on as well as lid locked. Will order new control and lid lock as precaution.; ordrng 1 W11419051 (Control) and 1 W11394572 (Lid lock)"

We serviced a

MAYTAG DRYER

Model MDG3000AWW

Near Wrentham, Massachusetts 02093

Angel R.

Job Details: 07/12/2023

Installed belt and idler pulley but found roller shaft on rear right wheel is completely destroyed will need two order two new. Charged customer for both shafts.; ordrng 2 WP6-3129480 (shaft)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near North Attleborough, Massachusetts 02760

Angel R.

Job Details: 07/12/2023

"Diverted motor sounds very loud. Unit sprays intermittently. Will order middle shelf manifold, pump and motor and will need clear door. Need P&A.; ordrng 1 W11416362 (Pump and motor) and 1 W11545334 (Manifold)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EBS01

Near Dudley, Massachusetts 01571

Angel R.

Job Details: 07/12/2023

"Installed control board, tested ok."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW

Near North Attleborough, Massachusetts 02760

Angel R.

Job Details: 07/12/2023

Found power going to unit but nothing at the control board. Customer says they had a power outage and surge recently. Will need to order new control and UI along with UI harness for precaution.; rqstng P&A on 1 W11319991 (UI) and 1 W11449075 (Harness) and 1 W11322903 (Control)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRSS2652AF0

Near Plainville, Massachusetts 02762

Angel R.

Job Details: 07/12/2023

"Found power going to unit but inverter board may be dead. Will order new one. Also customer said UI was glitchy before unit failed, will also order.; rqstng P&A on 1 5304527038 (Inverter) and 1 5304527031 (UI)"

We serviced a

MAYTAG WASHER

Model MVWP575GW0CC

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 07/12/2023

Installed new parts ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10528947 HUB

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 07/12/2023

Dishwasher not powering on. Found loose connections at junction box at bottom. Repaired wires and tested all checks ok.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ06

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 07/12/2023

Freezer door warped causing moisture and ice build up in freezer. Freezer light not working. Light switch stuck in place was able to remove but the wires are compromised in the liner and cannot install new switch. Called tech support and was given this SR#

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIV29PCMS03

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 07/12/2023

"Installed new control, icemaker and cleaned condenser. Please allow 24hrs for ice production. ; dspstn on spec-tagged invntry: 1 W11577195 ICE MAKER"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Huntersville, North Carolina 28078

Vincent O.

Job Details: 07/12/2023

Installed new controls and console. Both upper and lower oven lights now constantly on. Bake relay clicking constantly at lower control. Ran diagnostics and verified proper operation of both door switches. Verified proper power supply. Verified proper neutral at j8 connection. Ovens heat properly. Reordering all controls. Attempted to call tech line. Waited 35min. ; ordrng 1 W11448962 (Control) and 1 W11600643 (Console) and 1 W11598200 (Control)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Huntersville, North Carolina 28078

Vincent O.

Job Details: 07/12/2023

"Found cause of noise coming from motor shaft warped and loose. Unit will need motor for repair. Ordering motor. ; ordrng 1 W11497303 (Motor), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11454734 GEARCASE , and 1 W11550891 AGITATOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Cornelius, North Carolina 28031

Vincent O.

Job Details: 07/12/2023

Disconnect water to check water pressure. Water trickled out. Turned up water pressure and black debri came out. Ran water till line cleared out. If problem persist icemaker will need to be replaced.

We serviced a

MAYTAG WASHER

Model MHW3505FW0

Near Millbury, Massachusetts 01527

Chris B.

Job Details: 07/12/2023

Complaint that the washer wouldnt respond on the start cycle. Found bad control panel. Quoted customer for parts and labor. Customer found it too expensive to fix. Customer rather not have it fixed. Collected trip fee.; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Paxton, Massachusetts 01612

Chris B.

Job Details: 07/12/2023

Replaced all parts and unit running normal. Mentioned to the customer to keep an eye on the cooling for the next few days.

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 07/12/2023

"Replaced cover plate and seal. Tested, dryer operating properly and quietly."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Cornelius, North Carolina 28031

Vincent O.

Job Details: 07/12/2023

Observed bented up dryer vent hose. Customer will need to have vents cleaned professionally and also a shorter dryer vent hose. Issue is originating from dryer hose. Will need to be replaced.

We serviced a

JENN-AIR RANGE

Model JES1450FS2

Near Mooresville, North Carolina 28117

Vincent O.

Job Details: 07/12/2023

Found f2e0 keypad disconnected. Verified ribbon connections proper. Order and replace control and display. ; ordrng 1 W11297273 (Control) and 1 W11120573 (Display)

We serviced a

MAYTAG WASHER

Model MVWB965HW0

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 07/12/2023

Replaced defective lid lock assy

We serviced a

WHIRLPOOL REFRIGERATOR

Model Krmf706ess01

Near Windsor, Connecticut 06095

Gary V.

Job Details: 07/12/2023

"Inspected and found customer had lost power and unit came back on and started running and cooling properly, 0 degrees in freezer and 38 in ff, all functions running at tested normal at this time. Quoted for main acu.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

We serviced a

KITCHENAID REFRIGERATOR

Model KBRS22KWMS5

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 07/12/2023

"Inspected and found unit no longer defrosting, ohmed heater and bimetal circuit and tested good, broken jazz board, replaced and reprogrammed and cycled, tested fine; used 1 WPW10503278 (CNTRL-ELEC) from stock"

We serviced a

LG DRYER

Model DL02251W

Near Suffield, Connecticut 06078

Gary V.

Job Details: 07/12/2023

"Inspected and found rollers, idler and belt worn out, replaced all parts mentioned and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/12/2023

"Installed new main acu, heater and evap thermistor, cycled back on and unit started cooling, please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 07/12/2023

Installed new wash motor/ sump assembly. All okay.

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 07/12/2023

Installed new control and tested. All okay. Vent came off and was too short. Customer to get new elbows and reconnect venting

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 07/12/2023

Icemaker would not cycle. Replaced with a new one.

We serviced a

SAMSUNG MICROWAVE

Model ME18H704SFS

Near Springfield, Massachusetts 01151

Roger R.

Job Details: 07/12/2023

"Found unit has a bad door interlock assy. Quoted 49.99 for part and $239 labor charge. ; ordrng 1 DE96-00414D (Interlock assy, door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 07/12/2023

"I came to the residence, I was told it was dryer not a washer by the apartment rep. The issue with the dryer was that it did not run. In conclusion I found it thermal fuse bad and replaced it with a TS thermal fuse. I then discovered the dryer does not work after the start button is released. It works fine then stops after the start button is released. They will call in regarding the dryer because Maintenance came while I was servicing the dryer and said the fridge originally assigned is in unit 4112. The fridge is on a dedicated line. I turned on the breaker and the unit worked fine. The outlet has good polarity. I ran multiple load tests in diagnostics (compressor, condensor fan, evap fan, defrost heater & IM harvest). None of them tripped the breaker. Im ordering a new control board to resolve the issue.; ordrng 1 W11566851 (Control board), used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFF2055YEM00

Near Ware, Massachusetts 01082

Chris B.

Job Details: 07/12/2023

Replaced all parts and refrigerator working normal.

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 07/12/2023

"Removed and replaced motor, blower wheel and clips. Reassembled, tested, dryer operating properly and quietly."

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