We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Charlotte, NC 28216
Clinton
Job Details:
01/23/2025
Control needed ordered new control ran auto test all functions worked in diagnostics but the drain will continuously run after ordered control special order office will call to set up; ordrng 1 W11740022 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Bessemer City, NC 28016
Ryan S.
Job Details:
01/23/2025
Found hot water hose was leaking not from valve from hose itself. Informed customer to buy new hot water hose verified proper operation.
We serviced a
MAYTAG WASHER
Model MVW5435PW0
Near China Grove, NC 28023
Johnny
Job Details:
01/23/2025
"Upon arrival lid would not unlock or start. Observed broken wires at drain pump. Replaced harness. Ran calibration cycle, ran service cycle, no error codes. Unit working as designed ; used 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Salisbury, NC 28147
Johnny
Job Details:
01/23/2025
"Cx stated unit not working properly. Checked for error codes. None present. Ran service cycle, no error codes, ran calibration cycle no issue, cx does not like the normal operation noises the unit make in comparison to previous washer. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Kannapolis, NC 28081
Johnny
Job Details:
01/23/2025
Error code f8e1 slow fill/no fill. Water valve buzzing and not allowing water to come in. Needs new water valve.; ordrng 1 W11641117 (Water valve)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Kannapolis, NC 28081
Johnny
Job Details:
01/23/2025
"Control panel melting from heat from oven,; ordrng 1 W10879583 (Control panel)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Gastonia, NC 28056
Mitch H.
Job Details:
01/23/2025
Checked and found lid cracked and broken in back left corner at hinge. Lid not closing properly and allowing lid to lock. Ordering lid and latch. Checked part availability and scheduled return for 2/3 PM ; ordrng 1 W10810403 (Lid lock) and 1 W11259006 (Lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM13
Near Gastonia, NC 28056
Mitch H.
Job Details:
01/23/2025
Removed and replaced inlet valve. Tested both ice maker and water dispenser. All operating properly with no sign of valve leaking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Lake Wylie, SC 29710
Mitch H.
Job Details:
01/23/2025
"Removed and replaced refrigerator crisper drawers and drawer fronts. Reinstalled, operating properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS00
Near Charlotte, NC 28278
Mitch H.
Job Details:
01/23/2025
Removed freezer door and all shelves. Removed evaporator cover. Cleared all ice from bottom of freezer and evaporator drain tray. Removed and replaced drain tube. Checked and ensured drain operating properly Reassembled all components.
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOEC530PPS00
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
01/23/2025
7740802226 file number non reparable per manufacturer misalignment of motor to liner issue causing turn table to rub and squeal / grind.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Dallas, NC 28034
Ryan S.
Job Details:
01/23/2025
Went to install parts ordered after removing agitator tried to remove hub found shorter screws have been put in hub to cover two broken off screws from a previous tech. Customer said another company had came out and was there three times verified in ServiceMatters will need to order in basket. Customer will be shipped to her home. Check for damage and call Office.; ordrng 1 W10752719 (Inner basket)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Gastonia, NC 28052
Ryan S.
Job Details:
01/23/2025
"Customer complained of grinding noise. Found gearcase failed, needs gearcase and wash plate . Quoted repair. Customer denied repair. Collected trip fee."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Gastonia, NC 28054
Ryan S.
Job Details:
01/23/2025
"Found f7e7 error and f6e3, found proper continuity at board to motor and motor continuity readings.. Found slider ok, found rotor will spin but is jumping like its catching on something, found wash plate will turn but seems stuck in gearcase, cant remove wash plate to inspect. Ordering wash plate, gearcase, and rotor and clutch due to f7e7 results and control board due to f6e3. Informed customer customer office will call when parts come in. ; ordrng 1 W11419171 (Control board) and 1 W11449841 (Gearcase) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10902814 (Wash plate)"
We serviced a
WHIRLPOOL OVEN
Model WOES5930LZ00
Near Charlotte, NC 28211
Caleb
Job Details:
01/23/2025
"Replaced broil, unit tests fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Charlotte, NC 28215
Caleb
Job Details:
01/23/2025
"Control non responsive, cant enter diagnostics. Unit needs new control, sump, and heater. Unit not washing dishes. Unit receiving proper voltage.; ordrng 1 W11025157 (Sump) and 1 W10518394 (Heater) and 1 W11087226 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28213
Caleb
Job Details:
01/23/2025
This model does not have a light
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS0
Near Harrisburg, NC 28075
Caleb
Job Details:
01/23/2025
"Replaced control, and switches unit tests fine. ; dspstn on spec-tagged invntry: 1 WP3149404 INFINITE SWITCH"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Charlotte, NC 28202
Caleb
Job Details:
01/23/2025
Unit needs new damper motor and thermistor. Damper staying open and causing fresh food side to freeze over. ; ordrng 1 W11645127 (Damper) and 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28203
Caleb
Job Details:
01/23/2025
"Replaced motor, blower fan, door cover,ui, and control. Unit sounds a little better and now powers on and off with no issues. Dryer vent was never installed correctly and we are unable to reinstall the vent, previous installers used an excess of ducks tape. Advised customer that unit functions as designed at this time. Top of washer is crushed, could be the culprit of excess noise. Customer to contact builders to have their install team fix the vent."
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW10
Near Fort Mill, SC 29707
Brandon
Job Details:
01/23/2025
On arrival I installed the parts ordered. Unit was down to temp on arrival. After installing parts unit tested fine. All components were working. No repairs needed.
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Fort Mill, SC 29715
Brandon
Job Details:
01/23/2025
Complaint unit is not making ice. Found on arrival that ice maker tested properly and water valve is sending water to ice when its actuated. Ice cubes are small and wont fill up bin with ice. Ordering optics and heater for repair. ; ordrng 1 W11087201 (Heater) and 1 W10870822 (Emmiter) and 1 W10898445 (Optic)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Pineville, NC 28134
Brandon
Job Details:
01/23/2025
Complaint unit is not drying adequately. Found on arrival that unit is drying properly. Customer said they would use time dry for better results. No repairs needed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Weddington, NC 28104
Jonathan J.
Job Details:
01/23/2025
"Complaint washing machine, squealing, not washing clothing or ringing out clothing properly. I found a drive belt slipping severely. I replaced drive belt tested operations. Additional issues found cleared error code from fault history f7e6 performed control calibration before departure. ; used 1 W11239857 (BELT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Matthews, NC 28104
Jonathan J.
Job Details:
01/23/2025
"Replaced motor sump assembly, tested operations no leakage occurring everything working fine found screw in wash motor from factory locking up rotor."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
01/23/2025
F1e1 on original control replaced control tested operations no further issues found performed a control board calibration procedure.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Monroe, NC 28110
Jonathan J.
Job Details:
01/23/2025
"Complaint not circulating with water. I found error code F4E3 wash motor failure error code. A replaced motor sump assembly, tested operations new further issues found everything now working properly."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ4
Near Wingate, NC 28174
Jonathan J.
Job Details:
01/23/2025
Sr 7740609006 safety Team stated glasses is not covered is a use and care issue found glass is not broken. Has some pitting in it on some of the other burners but the burner that incident occurred on has no pitting or cracking or splitting in anyway shape. Customer stated they were scared on Christmas Day cooktop was not on neither was oven. They set a Pyrex dish on rear right burner in about 15to 20 minutes later dish exploded on rear right burner dish was a glass Pyrex dish full of macaroni. had melted onto glass. Cooktop Customer has not had an issue with burner turning itself on since then either. but has been scared that it might ever since documented with safety closed call per safety.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near Wingate, NC 28174
Jonathan J.
Job Details:
01/23/2025
Replaced solenoid and solenoid holder. Ice maker assembly Tested operation unit now crushing and cubing ice with no further issues found
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Waterbury, CT 06708
Jimmy R.
Job Details:
01/23/2025
"Tested unit and found machine would not heat up to dry dishes, ran a diagnostics cycle and found error F7e1 no heat. Tested heater and ohmed finding ok tested cutoff on tub and found ohming good. Ran a calibration to reset heater and heater is now coming on and heating up normally."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Charlotte, NC 28208
Clinton
Job Details:
01/23/2025
U it is not making and noise at this possible water was coming to unit based of what customer said something may been under float switch but u it checks good at this Time
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28203
Clinton
Job Details:
01/23/2025
Tech was assigned as a helper;
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS2
Near Denver, NC 28037
Ryan S.
Job Details:
01/23/2025
"Customer complained of error code. Found fae4 quoted for repair. Collected payment, ran unit to very proper operation. ; used 1 W11416362 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Rocky Hill, CT 06067
Andre
Job Details:
01/23/2025
Ck unit upon arrival and found unit banging around with extremely load noise from bearing. Need 2man on return see attention notes ; ordrng 1 outer tub 1 W10381078 and 1 280146 (Rotor) and 1 Wpw10419333 (Stator) and 1 W10440786 (Suspension) and 1 Wpw10380698 (Wash plate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ02
Near Denver, NC 28037
Ryan S.
Job Details:
01/23/2025
Returned to install icemaker. Icemaker started harvest when installing it. Verified proper operation.; dspstn on spec-tagged invntry: 1 W10884390 ICE MAKER
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Wethersfield, CT 06109
Andre
Job Details:
01/23/2025
Ck unit upon arrival and install harness for washer and test operation and unit is now operating to manufacturers specs
We serviced a
WHIIRLPOOL MICOWAVE
Model wmh32519hz07
Near Denver, NC 28037
Ryan S.
Job Details:
01/23/2025
"Microwave light wont go off, found control short. Customer denied repair ."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Dallas, NC 28034
Ryan S.
Job Details:
01/23/2025
Installed gearcase. Slider and agitator. Verified proper operation after install. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM07
Near York, SC 29745
Mitch H.
Job Details:
01/23/2025
"Checked and found evaporator completely iced over, preventing air flow. Checked and found defrost heater not working. Ordering defrost heater with harness and control. Checked part availability and scheduled return for 1/29 AM ; ordrng 1 W11650661 (Defrost heater) and 1 W11558182 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW500CMW0
Near Kannapolis, NC 28027
Johnny
Job Details:
01/23/2025
"Cx stated unit leaking water. I filled unit up twice completely full. Drained water via drain and spin cycle. No leaks occurred. Inspected unit looking for any evidence of water trails, none present. Cx stated water was mostly in the bedroom adjacent to laundry room and water damage is on ceiling of the 1st floor, will need a plumber to find leak in wall"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Harrisburg, NC 28075
Johnny
Job Details:
01/23/2025
"Cx stated noise was present. After starting dryer the noise she hear is regular operating noise coming from spring on pulley, unit working as designed."
We serviced a
KITCHENAID WALL OVEN
Model KOEC530PSS00
Near Worcester, MA 01609
Glenn
Job Details:
01/23/2025
Im unable to pull the oven out with out possibly damaging the cabinets to install the receivers to complete the repair. Instructed customer to get the oven pulled out about 6-12 inches for repair other door parts are installed. Customer will call us when the oven is accessible. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Worcester, MA 01607
Glenn
Job Details:
01/23/2025
Found intermittent drain discovered broken drain pump harness replaced harness tested all ok ; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Auburn, MA 01501
Glenn
Job Details:
01/23/2025
Installed parts ran calibration tested all ok
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Charlotte, NC 28209
Clinton
Job Details:
01/23/2025
The clicking in the the pedestal th run it is sitting on nothing tapping in side nothing is actually wrong with unit is self. Whirlpool does not work on pedestals. Appears to be an install error reverts back to company on installation. But new control has been installed
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Charlotte, NC 28273
Clinton
Job Details:
01/23/2025
U it has a bad control u it needs new control. Know one knows how to collect payment. Idk even know who to bill Im was told they can not pay me he said bill Ferguson. For trip charge at this point ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Charlotte, NC 28209
Caleb
Job Details:
01/23/2025
Lower harness ripped causing drain pump not to function. Unit needs new lower harness. Ive used my stock harness. Will have to order 1.; ordrng 1 W11643701 (Lower harness)
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Charlotte, NC 28210
Caleb
Job Details:
01/23/2025
Found screw loose on rotor. Front right leg needed adjusted. Water valve making squeaking noise unit needs new valve.; ordrng 1 W11614515 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Thomaston, CT 06787
Ruben C.
Job Details:
01/23/2025
Checked unit found speaker on main control was not working correctly replaced control tested operation normal unit is heating normally
We serviced a
ELECTROLUX DRYER
Model ELFE7637AW0
Near Torrington, CT 06790
Ruben C.
Job Details:
01/23/2025
Replaced belt rollers and pulley tested operation normal ran diagnostics normal spinning and heating normally ran normal cycle normal
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Harrisburg, NC 28075
Brandon
Job Details:
01/23/2025
On arrival I replaced parts thats were ordered. Tested unit after installing parts and found that shifter wasnt working properly too. After replacing shifter using truck stock I calibrated unit and tested it several times. Unit spun and agitated as designed with no abnormal noises. No other issues found.; used 1 W10913953 (ACTUATOR) from stock
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Winsted, CT 06098
Ruben C.
Job Details:
01/23/2025
Replaced control ran diagnostics tested operation normal ran component test normal draining normal agitating and spinning normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Newington, CT 06111
Andre
Job Details:
01/23/2025
Ck unit upon arrival and remove all door and shelf to install harness. Install harness and unit now operating to manufacturers specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Bristol, CT 06010
Andre
Job Details:
01/23/2025
Ck unit upon arrival customer was concern about drip tray to ask if there was another other portion was missing but I inform customer that there is no other missing piece also inform customer of upper shelf in the refrigerator being the coldest shelf inside the unit so to be mindful of high water content products being place on top shelf that can potential freezes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Plainville, CT 06062
Andre
Job Details:
01/23/2025
Ck unit upon arrival and check unit per customer unit is l among and not making ice customer has water shut off. Have customer turn water on push for water from dispenser and found no leak. Jump T&H from ice maker and unit cycle and call for water but all the water is leaking behind crisper bin. Found water leaking from valve. Install valve from truck stock. ; used 1 W11043013 (Valve) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC5030LW01
Near Plainville, CT 06062
Ruben C.
Job Details:
01/23/2025
Could not pull out unit enough to get to screws on panel cust does not know if she will have it accessable per Lisa left console with cust
We serviced a
THERMADOR RANGE
Model PRL366GH/08
Near Wrentham, MA 02093
Aimee Z.
Job Details:
01/23/2025
"Back left , center front and back right side no spark Also cant get the tops of screw t20 out of burner would need to replaced all.Cust not repairing"
We serviced a
KITCHENAID OVEN
Model KODE900HSS21
Near Spencer, MA 01562
Chris B.
Job Details:
01/23/2025
Replaced control board but light flickered then came on again. Found no continuity from door switch to control this time. Will need a new harness wire. Unit too heavy to move with one tech and will put in for a second tech.; ordrng 1 W11342420 (Main Harness) and 1 W11727826 (Harness Latch) and 1 2ndTech (2nd Tech)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW01
Near Worcester, MA 01602
Chris B.
Job Details:
01/23/2025
Complaint that the food in the freezer is not freezing properly. Upon arrival found evaporator fan not running. Did a hard reset and fan kicked in. Compressor is running normal and waited for visible frost pattern and found a good amount.
We serviced a
WHIRLPOOL WASHER
Model WTW5640XW0
Near Millbury, MA 01527
Chris B.
Job Details:
01/23/2025
Tech was assigned as a helper; snapped 1 QuickPics
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Farmington, CT 06085
Ruben C.
Job Details:
01/23/2025
Checked unit ran diagnostics has f6e3 error no comunication with mcu ran component test unit takes water door locks and unlocks drains but not agitate or spin ordering control shifter stator and harness; ordrng 1 W10754448 (Shifter) and 1 W10915700 (Stator) and 1 W11687817 (Control) and 1 W11568984 (Harness)
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Waterbury, CT 06708
Jimmy R.
Job Details:
01/23/2025
Same issue with warrenty and grant they have for covering payments they will call and get it fixed and sent back over
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Concord, NC 28027
Johnny
Job Details:
01/22/2025
"Cx stated unit leaking. Confirmed complaint. Observed water splashing at back of unit from water valve on top of ring tub, discovered sediment buildup in water inlet causing water to deflect in angles. Replaced water valve, tested unit. Working as designed,; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WEC530H0DS0
Near Kershaw, SC 29067
Jonathan J.
Job Details:
01/22/2025
"Complaint front right burner will not go to low heat immediately goes to high element start making a zapping noise and flame started shooting out around element. I found complaints true I found element had failed and infinite switch has also failed. I replaced infinite switch and brake element tested operations no further issues found.; used 1 W10779716 (ELEMENT), and 1 WP3149400 (INFINITE SWITCH) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
01/22/2025
Complaint timer on normal cycle will jump up from 52 minutes on the start of a cycle down to 15 minutes and back up to 30 randomly sometimes intermittently itll dry perfectly fine and the very next load directly after with just a couple items in it will barely be dry. I verified moisture sensor has continuity to the control Checked voltage checked all operations no fault codes in history timer self adjusting is a normal behavior for this dryer. Customer has never had an issue using time dry ever. No further found with dryer or venting at this time. 124 L1 122 L2 247 across red black no error codes in fault history
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Belmont, NC 28012
Ryan S.
Job Details:
01/22/2025
Customer complain unit will not unlock. Tried running service test. found unit would not drain harness to drain pump broken also found control board not sending voltage to drain pump ordering harness and drain pump. Scheduled return call with customer.; ordrng 1 W11643701 (Harness) and 1 W11626074 (Control board)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Charlotte, NC 28278
Caleb
Job Details:
01/22/2025
Screws on flame spreader are rusted and loose causing spreader to be loose and fame being irregular. Flame spreader in question is a stacked spreader.; ordrng 1 W11348511 (Flame spreader)
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Charlotte, NC 28212
Caleb
Job Details:
01/22/2025
"No error codes present. Ran diagnostics cycle and could audibly tell that the water coming from sump had very little to no pressure. Customer states that Morris Jenkins was the company that came out to correct their drain line issues.On further inspection I found that when the unit was re installed the sump motor grabbed the power supply line and ripped the junction off the units frame, I attempted to remove the unit but was un successful. Advised customer that unit will need to be accessible for further repairs or diagnostics. Customer to contact previous installers. Advised that if the company correct the issue that they should test the units function. If it tests fine then unit can be reinstalled correctly. If there is still an issue then unit will need to be accessible."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mint Hill, NC 28227
Caleb
Job Details:
01/22/2025
Wire harness ripped. Unit needs new lower harness. Currently used mine. Not on van atm.; ordrng 1 W11643701 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model krff577kps03
Near Charlotte, NC 28210
Caleb
Job Details:
01/22/2025
Fake plastic chrome trim on drawers scratched. Within 30 days. Looks like remodeling. No one here. ; ordrng 2 W11176882 (Droor front.)s and 1 W11226806 (Droor front)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Pineville, NC 28134
Caleb
Job Details:
01/22/2025
"Unit constantly draining. Control will kick me out of diagnostics. Checked pressure hose, no issue. Faulty pressure switch. Part on back order.; ordrng 1 W11603810 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Tega Cay, SC 29708
Caleb
Job Details:
01/22/2025
Confirmed F9E1 long drain. Unit also had a F0E2 over suds and F0E1 load detected during clean washer setting. Customer stated that they do run a cleaning cycle when prompted on the machine. Confirmed that there was a significant amount of suds in drain pump and tub. Unit does drain. Drain pump tests fine. If call back order 1 W11319789 drain pump and 1 W11125159 pressure switch. Cleared all errors. Customer states that they plan on getting an extended warranty.
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Cramerton, NC 28032
Ryan S.
Job Details:
01/22/2025
"Returned to replace harness. Installed harness. Ran diagnostics, all functions including agitate working. Customers took unit in from garage. He removed and installed unit. Ran unit unit working as designed. Customer saw unit washing ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Charlotte, NC 28213
Johnny
Job Details:
01/22/2025
"Upon arrival entered service mode. No error codes occurred, ran service cycle. No error codes occurred. Unit fills; washes, heats, and drains. Unit working as designed. Advised cx to pre rinse off dishes before putting them in the dishwasher, use rinse aid, and to run water at sink first till it gets hot then start dishwasher."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Charlotte, NC 28262
Johnny
Job Details:
01/22/2025
"Cx stated icemaker not working. I tried to cycle icemaker, it would not cycle, replaced with ts icemaker. Cycled icemaker. Working as designed.; used 1 W11546935 () from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Charlotte, NC 28262
Johnny
Job Details:
01/22/2025
"Warranty verified thru entitlement. Observed improperly installed wire harness the caused drain pump wire to break. When removing pressure hose, stem from outer basket came off with it, will need new outer basket and accompanying parts. Will need extra time. ; ordrng 1 W11219115 (Outer tub) and 1 W11551646 (Spanned nut) and 1 W11550891 (Agitator) and 1 W11449840 (Gear case) and 1 W11513244 (Spin basket), used 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Charlotte, NC 28269
Johnny
Job Details:
01/22/2025
Sr7740788472Upon arrival rediagnosed unit. Got error code f6e6- water too cold coming in. Checked temperature of water it was 60 degrees Fahrenheit. Also customer is not using rinse aid. Consulted with whirlpool Tech-Line with findings. Tech-Line informed me replaced parts will not solve issue. Water must be 120degrees Fahrenheit coming into unit to begin with and cx must use rinse too improve drying performance. I recommended to cx he must and should run the water at the sink first to get the water hot before using unit. Cx stated he should not have too. Left parts with cx. ; schdld next appmnt for 1/29 WED PM
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Charlotte, NC 28269
Johnny
Job Details:
01/22/2025
Rediagnosed unit. Noise coming gearcase area. Ordering gearcase and all accompanying parts for complete repair; ordrng 1 W11550891 (Agitator) and 1 W11551646 (Spanned nut) and 1 W11178224 (Spin basket) and 1 W11449840 (Gearcase) and 1 W10721967 (Clutch kit) and 1 W10913953 (Actuator) and 1 W11283592 (Motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Mount Holly, NC 28120
Ryan S.
Job Details:
01/22/2025
"Customer complained unit starts by itself, wont start sometimes. Found f2e1 error.ordering new control board . Scheduled return call for 1-29-25 pm. ; ordrng 1 W11613566 (Control panel)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Denver, NC 28037
Ryan S.
Job Details:
01/22/2025
"Customer complained of f1e2, confirmed complaint. Replaced Ui panel and control board. Ran diagnostics, all functions working. Ran rapid wash. Unit filled and started washing. Verified proper operation."
We serviced a
WHIRLPOOL DRYER
Model WED8620HW2
Near Stanley, NC 28164
Ryan S.
Job Details:
01/22/2025
"Installed control board, ran unit on normal regular load with damp towel unit started heated and started drying. Watched for several minutes. Verified proper operation."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
01/22/2025
"Complaint magnet in door gasket, right hand side, fresh food door, falling out, grinding noise randomly throughout day and night. I found noise is the damper loud unit will need door gasket and damper control ; ordrng 1 W10830046 (Gasket) and 1 WPW10594329 (Damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
01/22/2025
Replaced all previously ordered parts tested operations of new icemaker icemaker cycled fine no leaks advised customer not to put food and lower icemaker bin area or damage to icemaker can occur again compartment is only for ice. All lights are now working fine both top and bottom.
We serviced a
WHIRLPOOL OVEN
Model WFES3030RS0
Near McConnells, SC 29726
Mitch H.
Job Details:
01/22/2025
"Checked and tested oven. Found both bake and broil elements operating properly. No issues with control and no error codes. Using probe on my meter, set oven to bake at 350, elements working and oven heating properly. Temperatures on display and on meter are within 15 degrees of each other when oven signals ready. Meter picking up residual heat. Oven operating as designed."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near York, SC 29745
Mitch H.
Job Details:
01/22/2025
Checked and found door switch broken. Did not have one in t/s. Checked part availability and scheduled return for 1/29 AM ; ordrng 1 WP3406107 (Door switch)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near York, SC 29745
Mitch H.
Job Details:
01/22/2025
"Checked and found strike broken. Replaced strike, lid locking and washer operating properly.; used 1 W11457841 (Strike) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near York, SC 29745
Mitch H.
Job Details:
01/22/2025
Agitator bolt had come loose and backed out. Ensured bolt was tight and secured. Ran diagnostics and tested. No errors and washer operating properly
We serviced a
SAMSUNG RANGE
Model NE63A6511SS/AA
Near Southington, CT 06489
Andre
Job Details:
01/22/2025
Ck unit upon arrival and install parts and cycle unit on and unit is now operating to manufacturers specs
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Plainville, CT 06062
Andre
Job Details:
01/22/2025
Ck unit upon arrival and found no tension in door. Pull unit out and found left door hinge spring slides off. Inspect for any damage and reinstall door now open and close to manufacturers specs
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Southington, CT 06489
Andre
Job Details:
01/22/2025
Ck unit upon arrival with help from JR remove all components from old door to install on new door. Auger motor is needed for repair customer is unable to locate auger motor that was left at the home. Im not sure if the P&L covered the motor or customer is responsible for payment for the motor customer was notify and under stand if she had to pay. If so whats the quote or is the motor under the P&L; ordrng 1 W10271509 (Auger motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Berlin, CT 06037
Andre
Job Details:
01/22/2025
Ck unit upon arrival and remove all shelf and components to install fresh food evaporator with freezer evaporator with compressor and filter drier pressurize system with nitrogen and vacuum system and charge unit and instruct customer 24hr for proper cooling
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Unionville, NC 28110
Jonathan J.
Job Details:
01/22/2025
"Complaint rack is falling. Pulling gasket out. Replaced gasket found adjuster was broken. Replaced adjuster tested operation. No further issues found no leaking occurring. All operations are working as intended.; used 1 W10712395 (ADJUSTER), and 1 W11483553 (GASKET) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Monroe, NC 28112
Jonathan J.
Job Details:
01/22/2025
Complaint not making ice. Sounds like a car is trying to start for about a minute every 45 minutes not cooling and top zone cooling just fine in freezer intermittently unit will make ice most of the time it never makes ice I found upon arrival fuel tube was frozen over. I found damper control has failed. I found speaker on user interface is intermittently working Works for a split second and then phases out I found unit keeps getting a P0 error code whenever freezer fan is actuated. Ordering parts office to call customer when all parts come in for rescheduled date. ; ordrng 1 W11578030 (Motor) and 1 W11636543 (Ui) and 1 W11482383 (Valve) and 1 W11087201 (Heater) and 1 WPW10479155 (Damper) and 1 W11658802 (Ice maker) and 1 W11224256 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near York, SC 29745
Mitch H.
Job Details:
01/22/2025
"Tested and found sump not starting. Entered diagnostics, found F4E3 pump error. Ordering sump assembly. Checked part availability and scheduled return for 1/29 PM ; ordrng 1 W11613479 (Sump assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Denver, NC 28037
Ryan S.
Job Details:
01/22/2025
"Customer complained of sputtering noise. Ran unit. Found noise coming from pump, replaced sump w/ drain pump . Ran unit noises out of ordinary. Verified proper operation ."
We serviced a
JENN-AIR RANGE
Model JDRP430HL01
Near Lincolnton, NC 28092
Ryan S.
Job Details:
01/22/2025
"Customer complained front left burner not igniting, tried to align and clean out orifices. Got to light once but spark not acting properly. Ordering igniter and flame spreader. Informed customer office will call to schedule return call. ; ordrng 1 W11573760 (Igniter fL) and 1 W11319683 (Burner spreader FL)"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
01/22/2025
"Complaint grinding popping noise during agitation cycle unit not filling since day one with more than a gallon or two of water never getting clothing, wet even the bottom ones are still dry soap still in dispenser sometimes due to amount of water that washing machine is pouring into machine. I checked customers water pressure. Water pressure is perfect. No issues with water pressure. I am ordering a gear case for popping noise as gear has dropped down clutch slider, spanner agitator water valve control, and user interface. Office to call customer when parts come in. customer knows that washing machine must be accessible upon return visit.; ordrng 1 W11260238 (Rotor) and 1 W10734521 (Clutch) and 1 W11449841 (Gearcase) and 1 W11478526 (Ui) and 1 W11614514 (Control) and 1 W11550891 (Agitator) and 1 W11551646 (Spanner nut) and 1 W11614515 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Tega Cay, SC 29708
Caleb
Job Details:
01/22/2025
"Tightened screws on handles, unit checks fine. Customer stated that the installers were in a hurry"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, MA 01103
Jorden
Job Details:
01/22/2025
"Arrived and found unit stacked, turned on and started spin cycle but before anything happened the F20 (heater circuit failure) occurred. Ordering CCU & heater components. ; rqstng P&A on 1 W11616492 (CCU) and 1 W11676452 (NTC sensor) and 1 W10847365 (heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
01/22/2025
"Customer complained unit not spinning. Found long fill error and shifter error. Found actuator arm broken, replaced actuator, unit now spinning and agitating. Also found sediment in water filter. Explained to customer how to clean filter, and issue isnt covered under warranty. If water slows down clean filter. Ran quick wash unit filled and started washing. Verified proper operation. ; used 1 W10913953 (ACTUATOR) from stock"