We serviced a
WHIRLPOOL RANGE GAS
Model WGG745S0FS02
Near Coventry, CT 06238
Amanda R.
Job Details: 11/15/2023
the Left grate is broken the console is bubbling the bezels dont stick anymore the lower oven is taking longer to cook needs new ignitor for lower oven; rqstng P&A on 1 W11449099 (Grate) and 5 W11188712 (Bezels)s and 1 W10879587 (Control) and 1 WPW10324738 (Ignitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Charlotte, NC 28208
Robert A.
Job Details: 11/15/2023
"Cx complaint that the unit is leaking water onto the top shelf. I inspected the unit to confirm the complaint. I found the damper door opens and closes fine in test 9. The damper door is not sealing well, I applied permagum along the edge to seal the cold air from the FC. I tested the unit for the cx, the unit is working as designed."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Charlotte, NC 28208
Robert A.
Job Details: 11/15/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Charlotte, NC 28269
Robert A.
Job Details: 11/15/2023
Cx complaint that the unit is not spinning. I inspected the unit to confirm the complaint. I found no error codes and ran multiple service cycles. All components passed with no issues. The unit has a spin modifier button that needs to be turned on to activate the spin function during cycles. The unit is working as designed.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX10
Near Waxhaw, NC 28173
Jeff L.
Job Details: 11/15/2023
Replaced ice maker unit ran and checked okCall complete
We serviced a
JENN-AIR COOKTOP
Model JEC4536BB00
Near South Windsor, CT 06074
Gary V.
Job Details: 11/15/2023
"Concern not keeping hot enough and display flickering and then shutting off completely, ui board and appliance manager is not communicating properly, will submit estimate and call with return date.; rqstng P&A on 1 WPW10491766 (Main appliance manager) and 1 WPW10260060 (Transformer board) and 1 WPW10545377 (Ui board)"
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Enfield, CT 06082
Gary V.
Job Details: 11/15/2023
"Inspected and found f5e3 fault for lid lock, replaced lid lock and cycled, tested fine.; used 1 W11394572 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Ellington, CT 06029
Gary V.
Job Details: 11/15/2023
"Arrived and found full frost pattern and compressor working properly with no ice ball on evap, replaced defective controller and thermistor causing freezing in ff compartment, cycled back on and tested fine. Please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11580057 COMPRESSOR R600A , and 1 WPW10384183 THERMISTOR"
We serviced a
GE OVEN
Model P2S975SEP3SS
Near East Longmeadow, MA 01028
Roger R.
Job Details: 11/15/2023
Installed new main control and temperature sensor.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Springfield, MA 01108
Roger R.
Job Details: 11/15/2023
Unit has bad rollers. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Chicopee, MA 01013
Roger R.
Job Details: 11/15/2023
Not home At this time
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Springfield, MA 01104
Roger R.
Job Details: 11/15/2023
Replaced failed heater element. All checks ok; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Springfield, MA 01119
Roger R.
Job Details: 11/15/2023
Found drum bearing was not installed properly and damaged. Will need a new bearing. Will order and return to install. ; ordrng 1 279441 (Bearing drum)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Springfield, MA 01151
Roger R.
Job Details: 11/15/2023
"Unit under extended warranty from rent a center. Found unit not defrosting properly. Initiated defrost in diagnostics and heater works ok. Will need new control. ; rqstng P&A on 1 W11035836 (Control, elec)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Agawam, MA 01001
Mike K.
Job Details: 11/15/2023
"Errors found previously were for a control set issue, wash motor not running, not heating. Replaced control ran normal cycle through fill and into wash fine, cancelled and drained fine."
We serviced a
WHIRLPOOL DISHWASHER
Model KUDC03FVSS5
Near Agawam, MA 01030
Mike K.
Job Details: 11/15/2023
"Replaced heater and limiter. Unit would not come out far enough to reach and could not reach around sump, so sump was removed and reinstalled in process. Ran diagnostic cycle and went through fine, verified unit heating at end of test."
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Tolland, CT 06084
Gary V.
Job Details: 11/15/2023
"Installed new door switch and cycled, tested fine now.; dspstn on spec-tagged invntry: 1 W11123941 SWITCH"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near East Windsor, CT 06016
Gary V.
Job Details: 11/15/2023
"Installed new acu and valve, cycled thru diagnostics and tested fine now.; dspstn on spec-tagged invntry: 1 W11165546 VALVE and 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL RESIDENTIAL REFR
Model WRS325SDHZ01
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/15/2023
"Found freezer block steam tested heater goodNot going into defrost.Checked harness for broken wire noneFan running ; ordrng 1 W11545823 (Harness) and 1 W11449482 (Control), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Rockwell, NC 28138
Vincent O.
Job Details: 11/15/2023
Found drain tube frozen again causing leak. Back panel is rusted and there is void in insulation. Unit will need to be replaced. Instructed customer that issue is not repairable..
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2032TF1
Near East Hartford, CT 06108
Chuck M.
Job Details: 11/15/2023
Installed evaporator fan and it is working. Advised customer to allow time for unit to reach proper temperature.
We serviced a
KENMORE DRYER
Model ="110.84821300"
Near Wethersfield, CT 06109
Chuck M.
Job Details: 11/15/2023
"Customer complaint is that dryer is not heating. Tested voltage, heater, thermostats and motor. All checked ok. Found short on control. Control is NLA."
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Mooresville, NC 28115
Vincent O.
Job Details: 11/15/2023
Installed new timer and and door switch. If issue returns customer will need second opinion. We have done all we can do. ; dspstn on spec-tagged invntry: 1 WPW10569603 DOOR SWITCH
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WP01
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/15/2023
Found turntable motor out of place again and not spinning. Found new motor received wont turn. Seized. Reordering turntable motor. Part is covered. Call when part arrives.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, NC 28270
Jeff L.
Job Details: 11/15/2023
Arrived at job 12:22 pm knocked and went straight to voice mail. Kelly at office she she called and spoke with landlord and told her tenant should be here. Going to wait a few more minutes then call Kelly back and see what the next step is. The actual address to this 10313 Columbia crest ctChrlt nc 28277
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Charlotte, NC 28277
Jeff L.
Job Details: 11/15/2023
Customer was not shutting the door securely when starting I advised customer to close the door by pushing door shut in the center of the handle until you see the light go off. The unit ran and checked ok. Advised customer if any more problems please give us a callCall complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Pineville, NC 28134
Jeff L.
Job Details: 11/15/2023
Replaced ice maker unit cycled and filled with water motor was bad on ice maker.. unit ran and checked okCall complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Farmington, CT 06032
Chuck M.
Job Details: 11/15/2023
Customer complaint is that refrigerator is still freezing food in FF section. Ran diagnostics and found refrigerator thermistor reading open. Checked thermistor resistance at harness and it checked ok. Unit needs control board. Ordered control. ; ordrng 1 WPW10746274 (cntrl-elec)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bristol, CT 06010
Chuck M.
Job Details: 11/15/2023
"Customer complaint is that washer had FL error code. Ran diagnostics and found error codes F8e1 long fill. F0e2 oversuds. F5e2 lock failure. Ran manual test cycle and washer filled properly, door is working. Ran regular quick cycle and washer checked ok. Customer leaves water off between uses. Possible that water was not on at start of load causing error. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
WHIRLPOOL WASHER
Model LA5668XTWO
Near Avon, CT 06001
Chuck M.
Job Details: 11/15/2023
Customer complaint is that washer is noisy during spin. Inspected and found cabinet is rusted at the slots that tab to the he frame. Cabinet does not stay in place. Customer will buy new.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near West Hartford, CT 06119
Chuck M.
Job Details: 11/15/2023
Customer complaint is that washer would not start a cycle and displayed call for service. Ran Diagnostics and no error codes found. Ran manual test cycle successfully. Found selector knob between selection. Selected quick wash cycle and washer works properly. Customer mentioned softener was not flushing. Found dispenser with dry softener and siphon cap stuck. Customer cleaned dispenser.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near West Hartford, CT 06107
Chuck M.
Job Details: 11/15/2023
"Customer complaint is that washer is noisy, shakes and walks. Washer is leveled properly. Ran a load of towels and washer filled, washed and spun normal. Washer checked ok. Discussed weight distribution, off balanced loads, water level and load size."
We serviced a
MAYTAG DRYER
Model MGD5630HC0
Near Cornelius, NC 28031
Vincent O.
Job Details: 11/15/2023
Installed new drum and roller kit. Tested and verified proper operation. No gaps. All functions check ok. ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Fort Mill, SC 29715
Jeff L.
Job Details: 11/15/2023
"Talked with tech support they advised to tilt unit back and replace parts however there will be a need for 3 men to complete this job. Mitch is going to order the door for the customer we need to make sure customer gets approval for 3rd tech. Advised customer door will come to the house, once the door is checked for damages call office to schedule coming back out.,3 man job3 man job; ordrng 3 3menjob (3menjob)s and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 2 WP2300868 FITTING 5/16-5/16"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/15/2023
"Found multiple issues. F7e1. Shifter is not shifting properly. Customer also complaining that unit will not stop filling and go to wash. Tested and verified fill issue. Order and replace actuator and control. Customer only has online receipt which does not have model number. Took pic. Using sbweb plus 8weeks for coverage. ; ordrng 1 W11603810 (Control) and 1 W11481722 (Actuator), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP and 1 W11428524 CAPACITOR"
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/15/2023
Customer complaint is that unit does not complete cycles. Found f7e4 basket reengagement failure. Checked and found slider damaged. Replaced slider. Tested and verified proper operation. All functions check ok. ; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Ludlow, MA 01056
Roger R.
Job Details: 11/15/2023
"Unable to remove basket from the tub. Called techline and was advised to break basket and replaced as well. Will need to order both items and reschedule for later. Returned gear case and wash-plate to office . Will call when parts are available. ; rqstng P&A on 1 W10811957 (Basket) and 1 W11219115 (Tub), ordrng 1 W10734521 (SLIDER), dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11393685 GEARCASE , states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Waterbury, CT 06705
Jimmy R.
Job Details: 11/15/2023
"Checked over unit and found no power at console checked voltage at terminal block and found no power, traced wire and found wire goes into cabinet witch it cut and chewed not allowing power to dishwasher. advised customer on damage to power cord and it will need to be fixed by a professional for unit to work properly. Taped wire so I could test unit and unit is operating found lower wash arm had come loose spraying water in a stream, reattached and unit is washing properly. Removed tape wire and customer will get unit fixed properly"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Waterbury, CT 06704
Jimmy R.
Job Details: 11/15/2023
"Tested washer and found display stuck on and would not turn off, tried to select a cycle and unit would just beep never selecting anything. Unplugged console form main cntrl and tried to reset and unit started to operate then started beeping and stoped operating checked console for any burnt resisters and could not see any issue console Is going bad causing this issue it will need to to be replaced, will order new console parts are special order advised once in we would call for return visit ; ordrng 1 W10911042 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Southington, CT 06489
Jimmy R.
Job Details: 11/15/2023
"Installed new Gearcase,stator, slider and rotor ran unit threw a calibration cycle and unit went threw properly, ran a wash and spin checked all functions and washer is now working to proper specs ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W11449841 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Southington, CT 06489
Jimmy R.
Job Details: 11/15/2023
"Checked over unit and found fridge door door popping when opening and customer had found a pice of plastic on ground, found plastic is from the door witch cracked and broke off causing door to drop and almost fall off, placed door back on and advised customer we will order a new door assembly it will be shipped to home and once in we would return and replace door advised to checked door for damage. Ordering one door assembly parts tentative p/a ; ordrng 1 LW10557493 (Door left) and 1 W10481433 (Badge), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Cheshire, CT 06410
Jimmy R.
Job Details: 11/15/2023
"Checked over unit and found ice maker leaving ice pieces all over inside of ice bin and dripping water onto door and filling tray, checked ice maker and found ice bin missing a chunk of plastic causing ice pieces to fall out and then melt and leak onto door causing it to rust, unit is going to need a new ice container,left door stainless,separator,insert and tray parts tentative due to special ordering advised door will be shipped to home and plz checked once in for damage once received advised to call and we will set up return visit ; ordrng 1 W10836794 (Separator) and 1 W10402269 (Insert) and 1 W11518741 (Door left stainless) and 1 WPW10347093 (Ice container) and 1 WPW10400887 (Tray)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT371SZBB01
Near Waterbury, CT 06708
Jimmy R.
Job Details: 11/15/2023
"Checked over unit and found unit not cooling in fridge section freezer section cooling but not freezing items, found evap fan motor not operating causing no air movement and poor cooling unit needs new evap fan motor will order and return with part ; ordrng 1 WP2315539 (Fan motor)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 11/15/2023
Complaint dryer getting too hot. I did not find any kind of venting restrictions with dryer here today. I replaced operating thermostat as a precaution I suspect based off of customer interaction. Customer was drying already dry clothes on auto dry on this specific model auto dry will automatically go to wrinkle prevent and customer was dry and close on auto before going to bed causing dryer to run on wrinkle prevent all night long. I did not find any issues with any thermal cut outs or fuses at this time. No additional issues found. ; used 1 279816 (THERMAL KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW3
Near Stallings, NC 28104
Jonathan J.
Job Details: 11/15/2023
Complaint washing machine is very loud. It has been since we first acquired it. I found error codes F0e3 f0e5 codes in history I cleared codes formed a control board diagnostic cycle calibration cycle as well. Could not find any abnormal noises all noises that I am hearing or normal operating normal. Noises clunking is of the unit shifting into gear who is smacking against the drywall as water is draining out of it its all normal banging on the sides when the washing machine is out of balance is normal no belt squeal no abnormal noises heard as of right this minute I did secure drain hose as best as I could and adjusted waterlines as well. No additional issues found with washer machine at this time.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Gastonia, NC 28056
Ryan S.
Job Details: 11/15/2023
Returned to install new ignitor. Installed part and ran bake preheat. Unit now working properly .
We serviced a
WHIRLPOOL VENTHOODS
Model UXT5536AAS3
Near Unionville, NC 28110
Jonathan J.
Job Details: 11/15/2023
Complaints number two button keeps getting stuck on range hood have to play with the button to get it to release. Well hit the off button it does. Nothing does not punch forward like the others do always. I am ordering control. ; schdld next appmnt for 11/22 WED PM
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Newington, CT 06111
Jeremy B.
Job Details: 11/15/2023
Light in fresh food section burnt out. Customer installed new light and all lights working. ; dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE and 1 WPW10515058 LED MODULE
We serviced a
WHIRLPOOL DRYER
Model LER4624BQ1
Near Middletown, CT 06457
Jeremy B.
Job Details: 11/15/2023
Dryer not heating. Found open thermal fuse. Replaced and tested all checks ok. Customer must clean vent. ; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 11/15/2023
"Retuned to replace valves . Replaced both valves. Water not dripping by now.,verified proper operation. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Iron Station, NC 28080
Ryan S.
Job Details: 11/15/2023
Customer complained unit wont start. Found no voltage to unit. Found breaker flipped. Ran unit and unit started heating and cycling . Informed customer of it happens again check breaker and electrical for issues. Verified proper operation.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/15/2023
"Customer says she still having same issue. Also says that the surface burner on the front right side stays too hot and gets too hot too fast. Checked incoming power and all elements and all elements working. Ran test on oven at 350? to get average temperature using k-type thermometer with weighted tip. Found temp was average of 328? at 350?. Replaced thermostat probe and ran oven 350? avg temp was 347? called tech line on hold for 25min. Informed customer unit working as designed, verified proper operation. ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/15/2023
"Retuned to install new valve. Installed valve and reassembled, turned on water and then ran service mode. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Crouse, NC 28033
Ryan S.
Job Details: 11/15/2023
"Customer said the unit was working good until she washed a large blanket. Unit starts shaking really bad and wont spin right since. Checked and found no error codes present. Found one of the suspension rods had came loose. Reattached suspension rod and ran unbalance detection and high speed spin, unit spinning properly. Checked suspension and suspension is not too bouncy. Showed customer unit spinning at high speed spin, verified proper operation."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Unionville, NC 28110
Jonathan J.
Job Details: 11/15/2023
"Part still in a waiting order on order, still called both parts departments rescheduling, for when parts come in ; ordrng 1 W11246817 (Valve) and 1 W10811599 (Flame spreader)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/15/2023
"Found RC cooling properly. Fc is warm. Fans working properly. Partial frost pattern indicating inefficient compressor. Also found loud knocking from 3way valve when operating. Order and replace compressor and valve. ; ordrng 1 W11592010 (Compressor) and 1 W11429989 (Valve), rqstng P&A on 1 2XEXTRA (2XEXTRA)"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Charlotte, NC 28269
Robert A.
Job Details: 11/15/2023
Cx complaint that the glass door has shifted. I inspected the unit to confirm the complaint. I found the inner glass shifted and needs to be repositioned. I corrected the glass position and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 11/15/2023
I replaced all previously ordered parts tested ops everything is working fine as of now. ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 11/15/2023
"Washer not spinning out. Customer still had cardboard packing underneath and it damaged the harness. Needs new harness. ; ordrng 1 W11652038 (Harness), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near East Hampton, CT 06424
Jeremy B.
Job Details: 11/15/2023
Customers complaint is washer not spinning out properly. Found off balance error codes. Ran self test and all checks ok. Instructed customer in proper load size.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Springfield, MA 01108
Mike K.
Job Details: 11/15/2023
"Cs complaining of veggies freezing, set for 37 and 0. In test 3 do not see the damper closing, also items in front of vent. Ordering damper motor/gasket, also instructed to leave vent unblocked.This is second time cs has had this issue.; rqstng P&A on 1 WPW10196393 (Damper assy) and 1 WP67006341 (Damper gasket)"
We serviced a
WHIRLPOOL OVEN
Model WFE550S0LZ2
Near West Springfield, MA 01089
Mike K.
Job Details: 11/15/2023
"Called enroute and left msg. Knocked and rang doorbell with no response on arrival. Office made contact and he is on way.Unit under 1yr wp warranty per service bench.Says unit is too cold, preheats and then they cook on timed cycle, at end 25 degrees cooler then set temp.Set over to 350 and preheated, measured heating cycles.325 - 381, 328 - 382 Explained temps look good, cs wanted to calibrate up 5 degreesProcess not in manual or tech sheet, but hold up/down butting for about 3 seconds and brings up calibration, up down to desired adjustment and hit start. Calibrated up 5 degrees"
We serviced a
MAYTAG OVEN
Model MER5730BAW
Near Holyoke, MA 01040
Mike K.
Job Details: 11/15/2023
"Oven stopped working after had used for heating room when furnace went out for a night, had turned on/off during that time. Verified 240v at terminal.22 ohms on heater. Put into bake and unit heating, preheated fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Montgomery, MA 01085
Mike K.
Job Details: 11/15/2023
"F5e1 only error in history, door stuck open. Ran diagnostic cycle and verified operation and heater working, fan working.Display is coming apart, ordering display.Office to contact when part comes in with authorization to schedule return.; rqstng P&A on 1 W11116422 (Control panel)"
We serviced a
WHIRLPOOL RANGE
Model MER8800FZ2
Near Southwick, MA 01077
Mike K.
Job Details: 11/15/2023
"F6e1 runaway temp error in history. Ran bake cycle testing bake relay, did not fail during preheat, then didnt cycle off for several minutes, ended cycle. Quoted for control/labor. Denied, collected for service call"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Granby, CT 06035
Mike K.
Job Details: 11/15/2023
"Unit under 1yr wp warranty per receipt, took photo. Gas dryer, cs says is taking over 1.5 hours to dry a load of towels. Verified unit is igniting and let run for 15+ minutes. Flow is ok at outside vent, cs says they have cleaned every two years, but is a long run.Unit operated fine throughout testing, cycling heating fine and continually.F2e1 error only history, stuck key, usually generated by holding key too long. Cleared history. Unit running properly throughout testing.Suggested possible washer had some unbalanced loads leaving clothes wetter. Does not believe it has happened, but dryer looks to be functioning properly."
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/15/2023
Tested and ran diagnostics. Found F1E2 control error. Would need main control. Quoted customer for repair and saved estimate. Customer says they will likely replace rather than repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/15/2023
Found approximately 2 inch section of door gasket in top right corner not making complete seal. Used heat gun to form gasket l now making proper contact and seal.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Rock Hill, SC 29730
Mitch H.
Job Details: 11/15/2023
"Disassembled washer, replaced broken outer tub. Reassembled,ran calibration and tested washer, all functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Bessemer City, NC 28016
Ryan S.
Job Details: 11/15/2023
Retuned to install icemaker. Installed icemaker and verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Huntersville, NC 28078
Vincent O.
Job Details: 11/15/2023
Found customer complaint is rattling noises during operation and unit cuts off before end of cycle and will not restart again until it cools down. Motor overheating and blower rubbing housing. Order and replace motor and blower. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Wheel)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/15/2023
"Removed and replaced heater. Tested, ran diagnostics cycle. All functions operating properly. Customer had dishwasher removed from under cabinet on arrival.; used 1 W11537778 (Heater) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/15/2023
"Tested and found oven was running slightly below set temp. Calibrated oven, now operating in proper range. Microwave operating properly, no issues."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/15/2023
"Pulled refrigerator out, raised as high as possible, attempted to remove and replace line. Not enough room underneath to allow access for repair. Called tech line spoke to Chris. He said that entire freezer door would have to be replaced. Requesting P&A for freezer door. Unit will have to be pulled out. Will require 2 technicians and 2X time. Advised customer that door will ship directly to him and he would need to inspect for damage and call.; rqstng P&A on 1 W10800793 (Freezer door) and 1 2Xtime (2X time)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Southwick, MA 01077
Mike K.
Job Details: 11/14/2023
"Unit under 1yr wp warranty per service bench.No response to button press, no lights on display. 120vac at unit terminal. Control blinking. Verified connectivity of door switch. Unplugged/plugged in interface and unit came on and running properly. Ordering control, interface and harnessOffice to contact cs when parts come in to schedule return ; ordrng 1 W11632693 (Interface) and 1 W11387866 (Harness) and 1 W11672225 (Control)"
We serviced a
WHIRLPOOL M/W OTR
Model KMHC319ESS4
Near Mansfield, CT 06250
Amanda R.
Job Details: 11/14/2023
Runs for five seconds then stops relay in control board making loud ticking noise quoted for control
We serviced a
WHIRLPOOL FREEZER
Model EV187NYRQ04
Near Sturbridge, MA 01518
Angel R.
Job Details: 11/14/2023
"Drip pan is in bad shape, will eventually need replacing. Unclogged drain tube, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Leicester, MA 01524
Angel R.
Job Details: 11/14/2023
"IM fill tube became dislodged, was able to locate back in place and run fill test. Tested ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ0
Near York, SC 29745
Mitch H.
Job Details: 11/14/2023
Removed and replaced pump/motor. Tested dishwasher and checked for leaks. All operating properly and no leaks.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/14/2023
"Checked and found drain pump not working. Replaced pump, tested and found line clogged. Cleared line, tested, now operating and draining properly.; used 1 W10876537 (Drain pump) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/14/2023
Customer says that sometimes oven works properly other times it will just quit heating in the middle of cooking. Tested and ran diagnostics. Found F6E0 and F6E4 UI errors. Called Safety spoke to Keisha ref. #7735939321. Advised her of findings. She would not authorize repairs. Quoted customer and saved estimate. She is going to discuss with her husband and call Whirlpool.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EPA02
Near Bristol, CT 06010
Ruben C.
Job Details: 11/14/2023
Checked unit found damper making noise as it turns replaced damper tested normal; used 1 WPW10594329 (DAMPER CNTRL) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, CT 06010
Ruben C.
Job Details: 11/14/2023
Replaced gearcase basket cam and washplate ran diagnostics normal tested operation normal agitating and spinning normally no abnormal noise; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W10752187 AGITATOR SCREW
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, CT 06082
Gary V.
Job Details: 11/14/2023
"Sr#7737796320. Inspected and found control lights are still flickering and flashing then switching back from agitate to fill. Not getting any fault codes, techline advised to replace motor and lower harness.; ordrng 1 W11283592 (Motor) and 1 W11643701 (Lower harness)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Wilbraham, MA 01095
Roger R.
Job Details: 11/14/2023
Installed new motor due to no heat condition. After replacing the motor the hype at is now working.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Springfield, MA 01108
Roger R.
Job Details: 11/14/2023
Installed new range control and checked. All okay
We serviced a
KENMORE RANGEHOOD
Model ="795.71313312"
Near Medfield, MA 02052
Aimee Z.
Job Details: 11/14/2023
Found no frost pattern in freezer And compressor is running Found problem is the compressor needs sealed system
We serviced a
MAYTAG OVEN
Model MET8675XS00
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/14/2023
Found error code f6e1 run away tempUpper over 1048 ohmLower oven was 0; ordrng 1 WP7430P04460 (Oven sensor)
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near Ashford, CT 06278
Amanda R.
Job Details: 11/14/2023
Broil flame small and dosent light sometimes took everything apart and cleaned turned on broil flame size normal started smoking from venting under console for a few seconds took back panel off turned broil on and off multiple times operation normal
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Thompson, CT 06255
Amanda R.
Job Details: 11/14/2023
Replaced drain pump calibrated and ran automatic test not all water came out ran drain and spin rest of the; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Bristol, CT 06010
Ruben C.
Job Details: 11/14/2023
Checked unit found ball of ice at capilary on evap possible restriction order evap and comp and couplers also put in for nitrogen if needed; ordrng 1 W11661102 (Process tube) and 1 W11504445 (Coupler) and 2 W11504449 (Coupler)s and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11582592 (Comp) and 1 W11562258 (Evap) and 1 W11504419 (Coupler) and 1 Time (Extra time) and 1 Nitro (Nitrogen)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killingly, CT 06241
Amanda R.
Job Details: 11/14/2023
"Stator lower harness 9ohms sr 7737796542 called tech support needs new motor and wire harness ; rqstng P&A on 1 W11568984 (Harness) and 1 W10915700 (Stator) and 1 W10915701 (Rotor), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Killingly, CT 06241
Amanda R.
Job Details: 11/14/2023
Long drain error drain pump not turning on recommended calling whirlpool for a full autho because just two days out of warranty
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Ellington, CT 06029
Gary V.
Job Details: 11/14/2023
"Inspected and found f27 fault, inspected hose and air dome and they tested fine. replaced pressure sensor and reset controls, cycled thru diagnostics and tested fine.; used 1 WPW10448876 (SWITCH-WL) from stock"
We serviced a
FRIGIDAIRE WASHER
Model FFLE3900UW1
Near Enfield, CT 06082
Gary V.
Job Details: 11/14/2023
"Installed new controller and thermal fuse, cycled, tested fine."
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS4
Near Springfield, MA 01108
Roger R.
Job Details: 11/14/2023
"Unit not sparking to ignite oven burners. Both bake and broil not working. Will need a new range control and DSI board. Will order and return asap. ; ordrng 1 W11162730 (Module. Spark) and 1 W11620570 (Control,)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Worcester, MA 01604
Angel R.
Job Details: 11/14/2023
No show. No answer.; snapped 1 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Charlotte, NC 28269
Robert A.
Job Details: 11/14/2023
"Cx complaint that the unit is still not making ice. I inspected the unit to confirm the complaint. The FC is cooling fine (1 degree). Test 57 gave an E5 error code. Tests 15, 36, 45 & 57 all passed. The control board is sending proper voltage to the IM and ice box fan p7 5&6, p8 4&5. I called techline to document the issue. Im ordering a new IM and a control board to resolve the issue.Sr7737795521; ordrng 1 W11658802 (IM assembly) and 1 W11224256 (Control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 11/14/2023
Found unit needs suspension. Ordering suspension. Scheduled return call for 11-17-23 am call already rescheduled for 11-17-23 am. ; ordrng 1 W11396716 (Suspension)
We serviced a
WHIRLPOOL DRYER
Model GGW9250SU0
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/14/2023
Cust had lower panel open was cleaning Tested therm fuse was open replaced and tested the heat.Advised Cust to clean vents asap; used 1 Wp3392519 from stock