Service History 60 - Advantage Appliance Repair

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Matthews, NC 28104

Jonathan J.

Job Details: 06/10/2024

"Complaint washing machine will not operate. Will not spin. Will not do anything use it. Your face lights do come on with no problem though. I found suspension rods. Have failed. Unit has excessive bounce when tub is pressed down. I also found gear case is leaking water Through the wash plate center bolt underneath washing machine. I also found slider clutch has come completely apart. Iron core is no longer attached to plastics is extremely loose. Unit will need new gearcase wash plate new suspension rods, new rotor, and new slider to fix plus spanner nut. Declined repair today is going to look at replacement options as it is not cost-effective for customer to repair."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Marshville, NC 28103

Jonathan J.

Job Details: 06/10/2024

"Complaint dishwasher chiming time delay going crazy time auto adjusting like crazy 12 hr to 1 hr non stop I found Dehydrated water soap residue in overflow basin I found door gasket has failed causing water to go into overflow basin. I replaced gasket. I found f2e1 error code stuck button time delay button corroded underneath laminate Im ordering ui and control to fix. Left motor sump w customer. Not needed at this time as it is working great in diagnostics. As I was getting ready to depart, user interface started glitching out severely due to the corrosion on the user interface shut breaker off customer would not hear beeping noises excessively.; ordrng 1 W11460962 (Ui) and 1 W11506011 (Control), dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP , used 1 W11483553 (GASKET) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ0

Near Bristol, CT 06010

Ruben C.

Job Details: 06/10/2024

Checked unit ice maker would not harvest getting 120 volts to ice maker replaced ice maker tested operation normal manually started harvest; used 1 W11546935 (Ice maker) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bristol, CT 06010

Ruben C.

Job Details: 06/10/2024

"Checked unit used clear door to see unit operating arms are functioning normally unit drips slightly from left corner ordering hinges bottom seal and tub seal; rqstng P&A on 1 W11483553 (Door seal) and 1 W11664713 (Bottom door seal) and 1 W11573703 (Hinge left) and 1 W11573702 (Hinge right), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Bristol, CT 06010

Ruben C.

Job Details: 06/10/2024

Checked unit unit found error code for off balance cleared code adjusted level leg and informed cust on loading ran diagnostics normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW09

Near Tolland, CT 06084

Amanda R.

Job Details: 06/10/2024

The evaporator fan motor sounds loud when its on high but other speeds it sounds normal set temps at recommended fan turns off when doors are opened is normal ; ordrng 1 W11661931 (Evaporator fan motor)

We serviced a

KENMORE REFRIGERATOR TOP

Model ="106.72206201"

Near Suffield, CT 06078

Amanda R.

Job Details: 06/10/2024

Evaporator drain clogged with ice cleared drain set temps at recommended shimmed ff door so top left corner of door gasket would seal against frame better cleaned condenser coils ; used 2 WP488881 (WASHER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAH02

Near Enfield, CT 06082

Amanda R.

Job Details: 06/10/2024

Replaced ice maker and fill tube heater turned on ice maker ; dspstn on spec-tagged invntry: 1 W11577195 ICE MAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Enfield, CT 06082

Amanda R.

Job Details: 06/10/2024

"Ice clogging dispenser chute the flap isnt closing all the way allowing ambient air in ice container ice maker broken replaced ice maker and needs new dispenser flap motor ; ordrng 1 W11098702 (Chute), used 1 W10873791 (ICE MAKER) from stock"

We serviced a

LG REFRIGERATOR

Model LFXS30726S/03

Near Somers, CT 06071

Amanda R.

Job Details: 06/10/2024

making normal size ice cubes Ice maker mold leaking water in ice bin causing ice to clump together needs new ice maker ; ordrng 1 AEQ73130004 (Icemaker)

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near East Windsor, CT 06016

Amanda R.

Job Details: 06/10/2024

Replaced left oven door lock assembly door opening and closing normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Ellington, CT 06029

Amanda R.

Job Details: 06/10/2024

Unit plugged in compressor running no cooling at all replaced compressor vacuumed down system recharged with 5oz of r134a set temps at recommended put cup of water in freezer started cooling recommended letting it run for at least 48 hours before putting back in camper ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

MAYTAG DRYER

Model MED7000AW0

Near Grafton, MA 01519

Chris B.

Job Details: 06/10/2024

Complaint that the unit is not heating properly. Found bad belt switch and lint housing and rollers. Found unit heavily clogged with lint because the screen couldnt hold in place properly. Quoted for parts and labor. Customer will think about it. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Springfield, MA 01105

Gary V.

Job Details: 06/10/2024

"Inspected and found freezer door not closing properly, causing ice to build up in air channels, cleared ice and adjusted door, tested fine."

We serviced a

LG WASHER

Model WM2655HVA

Near Chicopee, MA 01020

Mike K.

Job Details: 06/10/2024

"Unit is leaking, found hot water valve as source of leak. Quoted for valve/labor accepted. Collected in full via cc; ordrng 1 5220FR2006H (Single valve assy)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Marshville, NC 28103

Jonathan J.

Job Details: 06/10/2024

"Complaint not making ice. I found and diagnostics mode icemaker will cycle but test 56 will never report I found upon arrival. No water in icemaker icemaker was bone dry. I cycled test 45 unit filled with water after blowing ice chunks out of fill tube. I found icemaker is exceptionally loud as well. I am ordering filled tube heater main control, and icemaker to fix . ; ordrng 1 W11224256 (Control) and 1 W11087201 (Heater) and 1 W11579560 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Shrewsbury, MA 01545

Chris B.

Job Details: 06/10/2024

Complaint that the unit is not cooling properly. Customer mentioned that it started cooling yesterday. Verified the evaporator side. There was ice buildup and ran all diagnostics and all running normal. Defrosted all ice buildup and unit running normal. No issues found with the cooling.

We serviced a

WHIRLPOOL WASHER

Model WTW8200YW0

Near Farmington, CT 06032

Chuck M.

Job Details: 06/10/2024

Customer complaint is that washer has oL error. Inspected and found basket is seized to drive shaft. Basket is not floating and turns with shaft during agitate.

We serviced a

WHIRLPOOL WALL OVEN

Model JJW2827DS02

Near Burlington, CT 06013

Chuck M.

Job Details: 06/10/2024

Replaced console. Customer concerned about color shade is different. Slightly darker.

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Hartford, CT 06105

Chuck M.

Job Details: 06/10/2024

Customer complaint is that washer shakes and walks. Ran diagnostics and found error codes F7e9 locked rotor. F0e5 off balance loads. Found washer does shake more that normal during spin. Manually spun baskets and it is out of round. Ordered basket. ; ordrng 1 W11178227 (Basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/10/2024

"Complaint not dispensing ice I found auger mtr and yoke are both striped out preventing ice from dispensing. Unit will need yoke, auger motor and associated parts to fix all other functions are working great no further issues reported by customer. ; ordrng 1 WP63052-2 (Yoke) and 1 W11378860 (Washer) and 1 WPW10309868 (Auger mtr) and 1 WP67006341 (Gasket) and 1 WPW10309864 (Divider)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Auburn, MA 01501

Chris B.

Job Details: 06/10/2024

Complaint that the drywall is not turning on. Found voltage on L1 load but none on L2. Mentioned to the customer to have the electrical outlet verified and then run the dryer and make sure it is working properly after having proper voltage.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Cromwell, CT 06416

Jeremy B.

Job Details: 06/10/2024

Customers complaint that washer is loud. Ran self test then drain and spin all sounds are normal.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/10/2024

Dispenser drawer slides out very easy and when washer vibrates it comes open and leaks when washer fills. Needs new dispenser. ; ordrng 1 W11524105 (Dispenser)

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Cromwell, CT 06416

Jeremy B.

Job Details: 06/10/2024

Tried verifying DOP customer doesnt have a receipt will try to get one and call back.

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Fort Mill, SC 29707

Mitch H.

Job Details: 06/10/2024

"Removed and replaced oven control. Reassembled, tested oven from 250 to 350 degrees. Heating and cycling properly."

We serviced a

SAMSUNG WASHER

Model WF45K6500AW/A2

Near Fort Mill, SC 29715

Mitch H.

Job Details: 06/10/2024

"This is not a Whirlpool warranty call. Samsung washer. Found drain pump screen completely blocked, not allowing washer to drain. Cleaned screen, reinstalled. Tested, washer filling, operating and draining properly. Customer is going to call American Home Shield to have ticket dispatched to us with proper information."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Fort Mill, SC 29715

Mitch H.

Job Details: 06/10/2024

"Checked and found compressor running but not cooling. In conversation with customer, when compressor was replaced he observed refrigerant being charged through low side port. Could possibly have damaged compressor when charging that way. Evacuated refrigerant, pulled vacuum and weighed in correct charge of 134a. Compressor running but not cooling. Requesting P&A for compressor and solenoid.; rqstng P&A on 1 W11592010 (Compressor kit) and 1 W11429989 (Solenoid) and 1 2Xtime (2X time)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Charlotte, NC 28214

Ryan S.

Job Details: 06/10/2024

"Sr#7739264367 installed new magnetron and microwave control board. Ran unit and not getting inverter code now but not heating. Ran thought check of all parts and found inverter board bad. Called techline to confirm. Ran through checklist of all parts and mag good, parts getting proper voltage, just found inverter board is indeed bad, new inverter board. Ordering new inverter board. Informed customer office will call when parts come in.; ordrng 1 W11578579 (Inverter) and 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WMH78019HZ3

Near Charlotte, NC 28214

Ryan S.

Job Details: 06/10/2024

Customer complained unit has light issue and door / open close issue. Replaced door switches per service pointer W11245251. Unit now working as designed. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Gastonia, NC 28052

Ryan S.

Job Details: 06/10/2024

"Customer complained of loud noise and rusting around bleach port and panel. Found gearcase bad and causing rumbling noise , also ordering Washplate due to Washplate will not come off and will need to be cut off. Also 2xtimeframe. Informed rust is just cosmetic damage informed her it will not be covered. She said she will just spot paint it. Informed customer office will call when job is authorized and parts come in to schedule return call. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 W10902814 (Washplate)"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Dallas, NC 28034

Ryan S.

Job Details: 06/10/2024

"Customer complained unit wont start. Found electoral lines melted, has thermal damage at power box on unit needs new harness and power chord. Scheduled return call for ; ordrng 1 W11697182 (Harness) and 1 4317824 (Chord)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near West Springfield, MA 01089

Mike K.

Job Details: 06/10/2024

"Unit is under 1yr wp warranty per service bench. Unit is showing over 2 hours for normal cycle, over 3 for heavy, it has steam cycle on, heavy soil which would add that extra time. Changing options I found board intermittently not responsive.Because of intermittent response of board, ordering console, but otherwise functioning with different options changing estimated times properly ; ordrng 1 W11316623 (Console assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near South Hadley, MA 01075

Mike K.

Job Details: 06/10/2024

"Door switch keeps saying door open. Found fault to be sensitive freezer switch, registers open when closing rf door, but it is freezer switch.Cs is on vacation scheduled for when they come back.; ordrng 1 W11445850 (Door switch)"

We serviced a

LG REFRIGERATOR SID

Model LFX25991ST/05

Near Hadley, MA 01035

Mike K.

Job Details: 06/10/2024

"Unit not cooling, unplugged on arrival, plugged in and compressor/fans running. Let run for a bit, not feels my any cooling. With compressor/fans running and not cooling looking at a sealed system issue.Quoted for compressor/drier/labor denied. Collected for service call only."

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Amherst, MA 01002

Mike K.

Job Details: 06/10/2024

"Intermittent draining issues, sometimes water left in bottom of unit.Ran diagnostic cycle. Completed fine. Since uses motor resistance to determine water level and intermittent failure, ordering sump assy and drain pump, wash motor was a bit noisy in testing and service me suds build up.; ordrng 1 W11416362 (Sump assy)"

We serviced a

JENN-AIR RANGE GAS

Model JGS9900CDS02

Near West Springfield, MA 01089

Mike K.

Job Details: 06/10/2024

"Rf burner taking awhile to ignite and several keys on keypad not working, was a led to move and get better ignition on igniter burner head. Quoted for console/labor. Declined. Collected just labor for igniter repair"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Hartford, CT 06112

Chuck M.

Job Details: 06/10/2024

Called techline and reported findings for refrigerator light and switch. Sent pictures to techline. Issue is documented file number 7739267708. Techline advised customer to call customer care and Extended Warranty Provider. ; dspstn on spec-tagged invntry: 1 W11123941 SWITCH and 1 W11518235 LED BULB

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Wethersfield, CT 06109

Chuck M.

Job Details: 06/10/2024

Customer complaint is that FF lights are not working. Checked reed switches and they checked ok. Freezer lights are working. Ordered light assembly. Customer purchased refrigerator online from Costco. Took pics. ; ordrng 1 W11470191 (Lamp Assembly)

We serviced a

WHIRLPOOL WASHER

Model GHW9400PW4

Near Lincolnton, NC 28092

Ryan S.

Job Details: 06/10/2024

"Customer complained unit has f06 error , found unit will run but motor is bad, needs new motor. Checked with Lisa. Motor is no longer available. Informed customer collected trip fee."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Tolland, CT 06084

Amanda R.

Job Details: 06/10/2024

F8e1 f0e3 threw F8e1 error code flashed when unit was first purchased then unit worked fine now throwing it again about twenty minutes into cycle on well water no sediment in inlet filters needs new valves ; ordrng 1 W11595805 (Valve)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Windham, CT 06280

Jeremy B.

Job Details: 06/10/2024

Dryer not heating. Found open high limit. Installed new thermal kit and tested all checks ok. Customer to clean vent. ; used 1 279816 (THERMAL KIT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near Clover, SC 29710

Mitch H.

Job Details: 06/10/2024

"Checked and tested dryer. First test dryer reached 260 degrees before cycling off. Found dryer pushed back to wall and vent hose crimped preventing airflow. Pulled dryer out, unit cycled off at 220. Checked outside vent, airflow is fair but has a lot of lint buildup. Removed vent hose from back of dryer, with hose removed dryer cycles off at 190. Advised customer that they have an airflow issue. Dryer operating properly and as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Webster, MA 01570

Chris B.

Job Details: 06/10/2024

Complaint that the ice bin has a solid block of ice.cleared out the ice and adjusted the water level on the ice maker. Ran ice maker three time to adjust to proper level and working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS3

Near Agawam, MA 01030

Mike K.

Job Details: 06/10/2024

"Unit is under 1yr wp warranty per service bench.Normal button does not function, all other buttons working, verified failure.U/I is front of front panel.Ran diagnostic cycle. Verified. Unit filled and wash motor gums, not running. Ordering panel and sump assy ; ordrng 1 W11625194 (Panel) and 1 W11416362 (Sump assy)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Columbia, CT 06237

Jeremy B.

Job Details: 06/10/2024

Water leaking. Found a hole in the supply line. Found shut off valve. Secured water. Customer must fix supply line.

We serviced a

SAMSUNG WASHER

Model WV60M9900AV/A5

Near Longmeadow, MA 01106

Gary V.

Job Details: 06/10/2024

Concern is noise in wash and spin. Inspected and found inner/outer tub and main bearing grinding and worn out. Will submit estimate.; rqstng P&A on 1 DC97-19647D (Outer tub) and 1 DC97-19268C (Inner basket) and 1 DC62-00526A (Drum seal) and 1 DC97-19644B (Front tub)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Agawam, MA 01001

Mike K.

Job Details: 06/10/2024

"Replaced main control and noise filter, user interface board was chipped so did not replace. Ran diagnostic cycle twice fine. Exited and started quick wash, went through sensing and into wash fine with a load. Cancelled and drained fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near New Britain, CT 06052

Ruben C.

Job Details: 06/10/2024

Checked unit leaking from corner intermitently ordering bottom seal and tub seal; rqstng P&A on 1 W11498831 (Door seal) and 1 W11252794 (Bottom door seal)

We serviced a

SUB ZERO REFRIGERATOR

Model 736TC13

Near Longmeadow, MA 01106

Gary V.

Job Details: 06/10/2024

"Inspected and found drain tube clogged, cleared out and tested fine."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Berlin, CT 06037

Ruben C.

Job Details: 06/10/2024

Ran diagnostics has code for off balance could not duplicate any leak but found basket is off center could not take agitator off ordering agitator and basket; rqstng P&A on 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W10752719 (Basket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Davidson, NC 28036

Ryan S.

Job Details: 06/10/2024

"Customer complained of no cool foudn unit didnt leak out. Found obstruction in new filter drier. Replaced drier and vacuumed out 20 min, steady. Filled 6 oz r134. Verified proper operation. Both evap frost pattern."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Springfield, MA 01108

Gary V.

Job Details: 06/10/2024

"Inspected and found no ice production and ui panel lights out, will submit estimate and call.; rqstng P&A on 1 W11542754 (Ui panel) and 1 WPW10300024 (Ice maker)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Webster, MA 01570

Chris B.

Job Details: 06/10/2024

Complaint that the dryer is not heating correctly and not timing out. Found improper voltage reading on the L2 side. Machine would tumble and wont time out nor heat. Mentioned to the customer to have the electrical verified. Within 7 days well waive trip fee into labor.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near West Springfield, MA 01089

Gary V.

Job Details: 06/10/2024

"Inspected and found freezer door binding when closing, adjusted door hinge and tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Monson, MA 01057

Gary V.

Job Details: 06/10/2024

"Installed compressor and tested fine.; dspstn on spec-tagged invntry: 1 W11504416 COUPLER 8.5/6 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11506621 COUPLER 6 NK MS 00 , and 2 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL REFRIGERATOR BOT

Model MFI2665XEM7

Near Springfield, MA 01109

Gary V.

Job Details: 06/10/2024

"Inspected and found ice maker broken and replaced with new, please allow 24-48 hours for ice production.; used 1 W10882923 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Manchester, CT 06040

Jeremy B.

Job Details: 06/10/2024

"Drain pump seized and not pumping and gearcase leaking large amount of oil and damaged cam, belt, actuator. Requesting autho on parts.; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 W10876600 (Drain pump) and 1 W10902814 (Washplate)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/10/2024

Dishwasher leaking from float assy. Ran test and confirmed leak. ; rqstng P&A on 1 WPW10195037 (Float lever) and 1 WPW10195039 (Switch) and 1 W10873429 (Float base) and 1 WPW10195038 (Nut) and 1 WPW10195036 (Float) and 1 WP8531743 (Gasket)

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near York, SC 29745

Mitch H.

Job Details: 06/10/2024

"Tested and confirmed noise. Disassembled dryer, installed dryer kit 4392065 from t/s. Reassembled, tested, dryer running smoothly and quietly. No unusual noises.; used 1 4392065 (Dryer kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Hartford, CT 06112

Chuck M.

Job Details: 06/08/2024

Customer complaint is that refrigerator light works intermittently light bulb is good. Liner around switch is dented in at bottom of switch causing switch to not seat properly and door doesnt make good contact. Switch has foam coming through between liner. Switch appears to be glued to liner. Need to call techline. Took pics. ; dspstn on spec-tagged invntry: 1 W11123941 SWITCH and 1 W11518235 LED BULB

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near West Hartford, CT 06110

Chuck M.

Job Details: 06/08/2024

Customer complaint is that washer would not start cycle. Found error code F9e1 long drain. Inspected and found black/white wire to drain pump broken. Ordered lower harness. ; ordrng 1 W11590868 (Lower Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near West Hartford, CT 06117

Chuck M.

Job Details: 06/08/2024

Replaced heater. Unit is defrosting. ; dspstn on spec-tagged invntry: 1 w11650661 HEATER

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Bristol, CT 06010

Chuck M.

Job Details: 06/08/2024

Customer complaint it that Washer was not rinsing properly and make a noise. Ran Quick Wash Cycle and washer checked ok.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269DRM00

Near Canton, CT 06019

Chuck M.

Job Details: 06/08/2024

Customer complaint is that door gaskets are torn and deli drawer cover is broken. Ordered cover and gaskets. ; ordrng 1 W10830048 (gasket-fip) and 1 W10830055 (gasket-fip) and 1 W10827914 (cover)

We serviced a

GE DRYER

Model GTD72EBSN0WS

Near Suffield, CT 06078

Chuck M.

Job Details: 06/08/2024

Replaced thermostats and tested. Showed customer it works.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Wethersfield, CT 06109

Chuck M.

Job Details: 06/08/2024

Customer complaint is that dryer was not turning. Found broken belt. Replaced and tested. Dryer is working properly. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near Hebron, CT 06231

Jeremy B.

Job Details: 06/06/2024

"Dryer not starting. Found good supply power. Thermal fuse, high limit, and element good control keeps clicking needs new control. Customer must clean vent. ; ordrng 1 W11565025 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/06/2024

"Checked over dryer and found customer not able to get time settings to work and adjust, checked settings and found customer trying to use settings for timed dry in a sensor dry mode gave customer Ed on all functions and how to use each setting. Ran a dry cycle and unit is heating and working to factory specs"

We serviced a

FRIGIDAIRE DRYER

Model AEQ8000FS0

Near Westfield, MA 01085

Mike K.

Job Details: 06/06/2024

"Press start and just hums, turn by hand easily and runs, bad starter coil on motor.Quoted for motor/labor, will think on it. Collected for service call only."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Clover, SC 29710

Mitch H.

Job Details: 06/06/2024

"Charged with nitrogen to 200psi, found small leak in condenser tube just behind solder joint. Unsoldered all tubing, removed old compressor. Cut back condenser tubing to make new connection. Installed new compressor, charged again with nitrogen to 200psi. Checked all solder joints, no leaks found. Allowed to sit under pressure for 20 minutes, lost approximately 15 psi. Checked all tubing and evaporator using bubble solution, no leaks found. Believe leak is inside cabinet. Called tech line spoke to Art SR# 7739202358. Explained everything I have done. He is going to submit to engineering for review."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Hartford, CT 06106

Ruben C.

Job Details: 06/06/2024

Replaced gearcase clutch had to chisel out washplate replaced washplate Ran diagnostics normal ran component test normal ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11449840 GEARCASE

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Wethersfield, CT 06109

Ruben C.

Job Details: 06/06/2024

Checked unit found unit leaking from center of motor and from heating element nuts ordering sump assy and element ; ordrng 1 W11537778 (Element) and 1 W11680075 (Motor and sump)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near York, SC 29745

Mitch H.

Job Details: 06/06/2024

"Tested and ran dishwasher. Unable to duplicate complaint. Did find small dent on lower right side of inner door. Customer showed a video he took of issue. Based on video and description of problem from customer and dent, ordering inner door, gasket and lower seal. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11498831 (Door gasket) and 1 W11637956 (Inner door) and 1 W11252794 (Lower seal)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near York, SC 29745

Mitch H.

Job Details: 06/06/2024

"Called, got voicemail, left message. Arrived at home, no answer at door. Called office, they called, no answer. Tagged door and took picture. Customer will need to reschedule."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Kershaw, SC 29067

Jonathan J.

Job Details: 06/06/2024

"Complaint not making ice. I found icemaker had failed. Would not cycle would not do anything. Has power going to it. Icemaker sent pre-ID was the wrong icemaker. Does not go to this model. I replaced icemaker. I tested operations no further issues found with refrigerator no issues found or reported with cooling water is dispensing perfectly fine. No issues found at this time.; dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER , used 1 W11700250 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/06/2024

"Humming noise is stepper, motor evaporator, normal noise I suspect previous evaporator stepper motor was never working from the get-go since customer has never heard that noise before evaporator has a full frost pattern developing all the way up on it as of right now in fresh food section 39.2 refrigerator set 38?freezer section as of right now is reading 0.1?. Customer has an air conditioning blowing directly on the side of the refrigerator as well. Could also be causing a poor performance cooling issue. Cannot find any faults or issues with refrigerator at this time as noise is a normal operational noise not compressor. Icemaker has been making plenty of ice since my last visit ice is not melted or frosty customer stating that milk is going bad faster than they remember it, though customer stating that hotdogs are slightly inflated in the packaging."

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Huntersville, NC 28078

Robert A.

Job Details: 06/06/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Wethersfield, CT 06109

Ruben C.

Job Details: 06/06/2024

Checked unit found evap motor getting voltage but not functioning ordering control and evap motor; ordrng 1 W11661931 (Evap motor) and 1 W11556912 (Control)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/06/2024

"Customer did have vent cleaned but still has an air flow issue. Tested dryer with temperature probe inside drum, setting on timed dry, high heat. With vent hose connected temp inside drum reached 230 degrees before cycling off. With vent hose disconnected temperature reached 177 when it cycled off. Repeated test multiple times with same results. Removed dryer front and lint chute. Cleaned both blower wheel and chute. Reassembled and ran tests again. Same results. Brought customer in to show her and explain what was going on. Dryer vent run is excessively long. Runs from wash room entire length of house exiting on opposite outside wall. Definitely an air flow issue with vent.Dryer is operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/06/2024

"Complaint not making ice I found ice maker test 44 will not progress is timing out ice maker will not go back to home position. I checked all switches an and wiring connectors on door in ordering ba main ui and control to fix. Unit will not synchronize in test 45 to allow water to enter ice maker same as original ice maker starts flashing 23 in test 44. ; ordrng 1 W11567938 (Ui) and 1 W11670354 (Control), used 1 W10873791 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Gastonia, NC 28056

Ryan S.

Job Details: 06/06/2024

Customer complained unit starts then stops. Customer didnt have purchase receipt and no info in entitlements. Customer called Lowes but could not get receipt. Customer said he would pay if needed. Foudn slider broken. Quoted 266.42.customer customer wanted repair. Replaced slider. Ran quick wash after component activation. Unit started filling and filled and started wash. Verified proper operation. ; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near West Hartford, CT 06117

Chuck M.

Job Details: 06/06/2024

"Installed control thermistor. Harness connectors for heater does not match. Ordered heater assembly with harness. ; ordrng 1 W11650661 (Heater Assembly), dspstn on spec-tagged invntry: 1 W10902214 THERMISTOR"

We serviced a

MAYTAG DRYER

Model MED3500FW1

Near Canton, CT 06019

Chuck M.

Job Details: 06/06/2024

Customer complaint is that dryer would not start. Check lint screen light was flashing and after checking screen dryer still would not start. Unplugged dryer and plugged back in. Started dryer and it is working.

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near East Granby, CT 06026

Chuck M.

Job Details: 06/06/2024

Replaced wash motor. Tested for leaks and no leaks found. Dishwasher is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Northampton, MA 01062

Mike K.

Job Details: 06/06/2024

"Replaced gear case assy, slider and clutch, ran unit on normal cycle through fill, basket spinning fine in sensing, and into wash, agitating fine and daughter verified operation. Cancelled and drained fine.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH and 1 W11449841 GEARCASE"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/06/2024

Installed new suspension ran calibration then self test all checks ok.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW3

Near Portland, CT 06480

Jeremy B.

Job Details: 06/06/2024

"Washer not starting control panel keeps beeping like lid is open. Ran diag found error codes F5E4, f2e1, ran test 51,52 and it went through fine started a drain and spin cycle and panel keeps beeping. Control not registering lid lock properly. Tested lid lock and it locks and unlocks properly. Will order and replace console and control again. Parts and labor covered under 1 year cod warranty. ; ordrng 1 W11112656 (Console) and 1 W11400681 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Middletown, CT 06457

Jimmy R.

Job Details: 06/06/2024

"Tested unit and found dryer would run a cycle but about 10 to 15 min of the end it would shut off and continue to count down never running or drying, when canceling out cycle it would cancel but still not start just sit and count down until the relay on control would click then it would allow you to start it again. Relay on control faulty and motor is over heating will order new motor,control and console. Parts tentative p/a ; ordrng 1 W11577203 (Appliance control) and 1 W11562730 (Console) and 1 W11492434 (Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Dallas, NC 28034

Ryan S.

Job Details: 06/06/2024

"Customer complained unit leaking water and gets warm in both compartment week to week. Found evap frozen over. Defrosted unit. Found heater bad and also ordering control due to short from heater. Also found water storage line in refrigerator section had puncture, cut out bad spot and put fitting (wp2300868) in to reconnect original water line. Defrosted freezer section and vacuumed out water from drip tray to prevent overflow and leaking . Scheduled return call for 6-11-24 am. ; ordrng 1 W11566851 (Control board) and 1 W11650660 (Heater with harness/ thermistor), used 1 WP2300868 (FITTING 5/16-5/16) from stock"

We serviced a

MAYTAG DRYER

Model MED5630HC0

Near Walpole, MA 02081

Aimee Z.

Job Details: 06/06/2024

"Found the bearing on the pully making the noise , replaced with repair kit and tested complete; used 1 4392067 (Repair kit) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/06/2024

"Removed and replaced main control. Reassembled, plugged washer in, ran control calibration, completed properly. Tested washer, all operating properly.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS6

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/06/2024

Model and serial number do not match ticket given spoke to customer. Customer says everything on theirs is working perfectly fine and that they are not having any issues with their fully electric cooktop fully electric oven at this time. I am unable to get a hold of the builder to see if they placed the oven into another unit at this time. Either customer is also unable to get a hold of the builder as well.

We serviced a

SAMSUNG DRYER

Model DVE50R5200V/A3

Near Medway, MA 02053

Aimee Z.

Job Details: 06/06/2024

"Found the plastic bulk head piece not snapped in , re installedAnd tested ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Cromwell, CT 06416

Jimmy R.

Job Details: 06/06/2024

Installed all new parts for inner fridge section replaced ripped gasket and heated to seal properly against cabinet checked temps and unit is cooling and now working to manufacture specs

We serviced a

SAMSUNG DISHWAHER

Model DW80K5050UG/00

Near Medway, MA 02053

Aimee Z.

Job Details: 06/06/2024

There was an error code for a leak. Lower seal on door torn up .Only comes with inner door panel .Would advise to also replace the sensor No water in lower panCust buying new

We serviced a

MAYTAG WASHER

Model MVW7232HWO

Near Plainville, MA 02762

Aimee Z.

Job Details: 06/06/2024

"Installed new drain pump, harness, control, and latch and stike ran diagnostics And a spinLeft on clean cycle; dspstn on spec-tagged invntry: 1 W11457841 STRIKE and 1 W11700916 DOOR LOCK"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBSR/AA

Near Wethersfield, CT 06109

Ruben C.

Job Details: 06/06/2024

Replaced evap cover had to defrost evap. Coli frozen over tested operation normal; dspstn on spec-tagged invntry: 1 DA97-12608A EVAP COVER

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS01

Near Rocky Hill, CT 06067

Ruben C.

Job Details: 06/06/2024

Checked unit found ice maker broken replaced ice maker tested operation normal; used 1 W10873791 (ICE MAKER) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Canterbury, CT 06331

Amanda R.

Job Details: 06/06/2024

Fills and drains not washing motor getting 120v out of control quoted for sump assembly

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