Service History 60 - Advantage Appliance Repair

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/20/2023

Found evap fan not running and unit frozen over causing no cool condition. Order and replace fan assembly and thermistor. ; ordrng 1 WP2188820 (Thermistor) and 1 W11631626 (Fan assembly)

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ05

Near Davidson, NC 28036

Vincent O.

Job Details: 06/20/2023

Found broken wires at freezer door hinge causing no ice condition. Provided estimate to customer for repair. Customer does not wish to repair at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Woodstock, CT 06281

Chris B.

Job Details: 06/20/2023

Complaint that the unit is not cooling properly. Customer mentioned that the fresh food section is having the same issues as last time of under cooling. Found no issues with the cooling in the evaporator side. And no issues with the heating element and bimetal. Found 120v to the element. Found gasket on the freezer door top corners not sealing correctly and bad control board. Adjusted the defrost from Adaptive to Basic and mentioned to the customer to keep an eye on the unit and see if the problem arises. Customer mentioned not to do any work on leds yet. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2175GRS07

Near Southbridge, MA 01550

Chris B.

Job Details: 06/20/2023

Complaint that the unit is not cooling properly. Found unit unplugged. Measured correct voltage to start relay but not switching compressor on. Replaced start relay device and unit cooling properly. Mentioned to the customer to keep an eye on the cooling for the next few days. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Brimfield, MA 01010

Chris B.

Job Details: 06/20/2023

Replaced part and unit running normal.; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC

We serviced a

JENN-AIR OVEN

Model JDRP548HL01

Near Charlotte, NC 28226

Ryan S.

Job Details: 06/20/2023

"Retuned to install new control uI, can enter service diagnostics mode now. Getting f8e2 error. High speed fan error. Ordering cooling fan and acu control board. ; ordrng 1 W11248652 (Cooling fan.) and 1 W11317944 (Acu powermax control)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Sutton, MA 01590

Angel R.

Job Details: 06/20/2023

"Found door switch snapped, quoted customer on install and part and they said they will think about it as they were misinformed about these charges and thought it would be $129. Switch part #WPW10569603."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Worcester, MA 01602

Angel R.

Job Details: 06/20/2023

"Baffle motor working ok, found the basket at bottom of freezer was blocking the vent. Also FC temp was set at -5 and RC at 36, set FC at 1 and RC at 38. Advised customer the new temp settings and proper install of the basket should fix the issue with proper air flow."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB1

Near Charlotte, NC 28215

Jenn F.

Job Details: 06/20/2023

"Install new bake element. Upon powering on the unit the bake element came in by itself, only can be cause by bad bake element relay located on board. Called whirlpool techline sr#7736677573, spoke with safety sr# 7736620533 they provided a new part auth for the control board auth # W17ICZ1WPL1 ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

GE OVEN

Model JGBP85BEB1BB

Near Charlotte, NC 28210

Jeff L.

Job Details: 06/20/2023

Found bad oven bake ignitor.. replaced ignitor preheated oven to 350 degrees all operations are. Normal.Part # 4342528 bake round glow barPaid by cc the amount of $288.49(Call complete); dspstn on spec-tagged invntry: 1 4342528 IGNITOR ROUND 2.5-3 AMP

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/20/2023

Retuned to install parts ordered. Installed new panel and trim on left side. Installed parts and got customer to look over panel. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Clover, SC 29710

Mitch H.

Job Details: 06/20/2023

Customer says temps in both refrigerator and freezer fluctuating. One day it is good next day too warm. Tested and ran diagnostics. Freezer thermistor tests open. Ordering evaporator fan assembly and control.; ordrng 1 W11224256 (Control) and 1 W11578030 (Evaporator fan assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV00

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/20/2023

"Tested unit and found ice building up on bottom of freezer cabinet, found ice building due to drain clogged. Found when defrosting unit would not drain into pan and freeze, melted ice and found drain tube clogged up causing water to over flow and freeze, cleared drain and ran water thew unit all operations now working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/20/2023

"Ran washer and found machine stuck in a drain cycle and would not come out, canceled out unit due to customer not holding cancel long enough cusing unit to not stop running, ran diagnostics and found long fill error. Advised customer on leaving unit on tap cold if not using hot water this will stop errors and unit shutting down. Recalibrated machine and all operations now working to specs"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Berlin, CT 06037

Chuck M.

Job Details: 06/20/2023

"Customer complaint is that FF section has ice buildup and water underneath drawers. Inspected and found drain pan bowed and evaporator cover has ice. Ordered evaporator cover, drain pan and evaporator fan with harness. ; ordrng 1 W11211387 (cover-evap) and 1 W11033168 (harns-wire) and 1 W11457241 (Drain Pan)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 06/20/2023

"Tested unit due to machine would randomly turn vent fan on and would not shut off also would keep fan running when turning it on then never would shut off. Checked all connections and could not find an issue found when using microwave unit worked fine for me customer had video of unit to show me. Checked left side cntrl and found unit could have a stuck key or shorted vent motor will order new fan,left cntrl,hood capacitor,cntrl and interface to be safe advised parts where s special order and would call when parts come in for return visit ; ordrng 1 W11443147 (Control) and 1 W11443148 (User interface) and 1 W11220420 (Cntrl panel left) and 1 W11405832 (Capacitor) and 1 W11409092 (Hood motor) and 1 W11213885 (Left touch cntrl harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waterbury, CT 06706

Jimmy R.

Job Details: 06/20/2023

"Tested washer and found when starting to run a wash cycle unit would make a loud grinding noise and never stop until unit shifted into a agitate cycle. Checked actuator and cam and found cam stuck in one position causing it to grind gears, replaced faulty cam and recalibrated unit. Ran a wash and spin cycle and all operations now working to specs ; used 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Waterbury, CT 06708

Jimmy R.

Job Details: 06/20/2023

"Checked over unit and found both sections not cooling well found freezer evap frosted over causing no cooling in both sections, forced unit into a defrost cycle and found no heater coming on checked heater connections and found brown connector pulled from clip causing no power to heater, reattached wire and secured to stop from pulling apart heater now on and defrosting. Checked all other operations and unit is cooling and working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near York, SC 29745

Mitch H.

Job Details: 06/20/2023

Checked and found refrigerator door has a bow in it and not lining up correctly. Ordering door. Advised customer that door would ship directly to them and they would need to inspect for damage and call office.; ordrng 1 LW11258450 (Refrigerator door)

We serviced a

AMANA DRYER

Model NED4655EW1

Near York, SC 29745

Mitch H.

Job Details: 06/20/2023

Replaced dryer timer. Tested and ensured timer was counting down and operating properly. All tested good.; dspstn on spec-tagged invntry: 1 W10857612 TIMER

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Sharon, SC 29742

Mitch H.

Job Details: 06/20/2023

"Removed refrigerant and removed compressor. Removed drier, installed new drier, began to install new compressor and found that high side tube on new compressor cracked and split where in connects to compressor body. Compressor was not in the usual box. Packed loose in large box with only bubble wrap. Reordering compressor.; ordrng 1 W11592010 (Compressor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/20/2023

Found mullion not engaging pivot block every time. Door seems to be too low. Ordering cams and shims.; ordrng 2 WP12028505AP (Cam)s and 1 12999501 (Shim) and 1 12999502 (Shim)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/20/2023

"Replaced control, ran calibration. Tested, all functions operating properly.; dspstn on spec-tagged invntry: 1 W11603811 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Waterbury, CT 06708

Jimmy R.

Job Details: 06/20/2023

"Checked over unit and found no ice coming out of dispenser paddle when pushed, found motor running and ice container full of ice. Checked motor and found yoke had come loose and stripped out, tried to tighten up yoke but it would not tighten down. Wile need to order new motor and yoke plus Dremel tool to cut off yoke ; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 Dremeltool and 1 Dremelcutoffbits"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Wolcott, CT 06716

Jimmy R.

Job Details: 06/20/2023

"Checked over unit and found both sections cold but not holding temps, removed evap covers and checked frost patterns found frosting but not strong, placed unit into step 4 to checked compressor and found 3 way coil valve not releasing. Removed coil and reset control placed unit back into diagnostics and rechecked step 4, compressor running and valve now releasing to fridge and freezer canceled out of diag and unit is now cooling and operating to specs"

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Southington, CT 06479

Jimmy R.

Job Details: 06/20/2023

"Installed new bellow and ran machine threw a wash and spin cycle, checked all operations and unit is now sealing against door glass no leaks present all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Hartford, CT 06106

Chuck M.

Job Details: 06/20/2023

Customer complaint is that microwave stopped working and had error code F1e4 communication error. Replaced control and tested. Microwave checked ok. Showed customer it works.

We serviced a

JENN-AIR REFRIGERATOR

Model JBR2088HES

Near Charlotte, NC 28207

Robert A.

Job Details: 06/20/2023

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine and it dispenses water with no issues. I ran a harvest cycle and it completed but the valve never activated to dispense water. I checked the voltage at the dual valve, its getting 122v when I jump the valve (l & v). The IM does not have an arm to turn it off, its missing its currently in the on position. The door handle is loose as well. I will address the handle on the return visit. The unit needs a new dual valve to resolve the issue. Im ordering the part for the return. I charged the card on file from the landlord. I called Tim before charging the card to let him know the status of the repair.; ordrng 1 WP67005154 (Dual valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Charlotte, NC 28209

Robert A.

Job Details: 06/20/2023

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. Th unit is cooling fine. I harvested the aiM and it never sent water after multiple attempts. I checked voltage to the IM, it never went above 51v. The unit is getting water from the supply line. The unit needs a new IM. Im ordering th part for the return visit.; ordrng 1 W11517113 (IM assembly)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Fort Mill, SC 29708

Mitch H.

Job Details: 06/20/2023

"Checked oven and found that oven heats and behaves normally at all settings up to 350 but when set to 400 or above it will not heat. Called tech line spoke to Leon SR# 77316671877, checked voltage output on board. Found output dropping out when set above 400. He said to replace ACU and sensor. Requesting P&A for board and sensor.; rqstng P&A on 1 W11261167 (ACU), ordrng 1 W10859573 (Sensor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Fort Mill, SC 29715

Mitch H.

Job Details: 06/20/2023

Tested and found as magnetron heats up begins making a buzzing noise. Also found blower fan very loud. Ordering magnetron and blower.; ordrng 1 W11441128 (Blower) and 1 WPW10693025 (Magnetron)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/20/2023

"Complaints dishwasher not dissolving tablet tablet still sitting in the bottom. The dishwasher dishes are still dirty at the end of the cycle. tub is still dry to the bone. Have never use the dishwasher since moving into the house. House has been completely remodeled. I found water supply was turned off dishwasher. It had a 43 area code and F3 E3 error code, and fault history I cleared error codes tested operations replaced parts pre-Aidid motor subassembly tested operations found heavy Sudsing occurring in dishwasher. No additional issues found with dishwasher at this time. Heater is working perfectly fine. Dishwasher appears to have never been used. Not once underneath the filter was dry as a bone."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near Plymouth, CT 06786

Ruben C.

Job Details: 06/20/2023

Replaced top right refrigerator door cust has to call for autho if she wants freezer door replaced stud for handle will not stay in place

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Winsted, CT 06098

Ruben C.

Job Details: 06/20/2023

"Could not fully diagnose unit dryer is stack on washer unit is not draining putting helper into p/a have informed cust if not approved will have to pay 169.00 plus tax or have it down for us; rqstng P&A on 1 Helper (Helper), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, NC 28262

Jenn F.

Job Details: 06/20/2023

Installed new shelf.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/20/2023

Retuned to install part ordered. Installed new console. Ran unit to verify proper operation. Verified proper operation.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Longmeadow, MA 01106

Gary V.

Job Details: 06/20/2023

"Inspected and found high limit fuse and thermostat open, replaced with new limit and fuse and tested fine.; used 1 WP3977767 (THERMOSTAT), and 1 279816 (THERMAL KIT) from stock"

We serviced a

MAGIC CHEF REFRIGERATOR

Model HVDR1040B

Near Enfield, CT 06082

Gary V.

Job Details: 06/20/2023

"Arrived to install fan motor and it didnt fit, wrong shape and size. Will resubmit for correct part.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Windsor Locks, CT 06096

Gary V.

Job Details: 06/20/2023

"Installed new ice maker and cycled and filled with water, please allow 24-48 hours."

We serviced a

KITCHENAID DISHWASHER

Model KUDK03ITBS3

Near Worcester, MA 01605

Angel R.

Job Details: 06/20/2023

"Ran diagnostic cycle, found debris shards of broken glass within the pump. Some was crowding the OWI sensor. Removed all that I could and cleaned screen. Left unit running an affresh cycle and asked customer to keep us posted if problem persists. Unit is otherwise working properly, all parts functioning properly.; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP"

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Charlotte, NC 28211

Robert A.

Job Details: 06/20/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

AMANA REFRIGERATOR

Model AFI2539ERM00

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/20/2023

Complaint refrigerator is not dispensing any water even with a brand new water filter installed. I found filter. Head housing is broken. Valve on filter. Head is has broken tips. Unit will need a new filter. Housing to fully repair. Customer declined repair here today.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Charlotte, NC 28270

Jeff L.

Job Details: 06/20/2023

Found fridge not cooling in any section of unit. I heard compressor kick on and off went to back of unit and took condenser panel off and found cock roaches and mice droppings around compressor can even see where mice have been eating away at insulation. Took many pictures of droppings and bugs.. I advised customer to call whirlpool customer service. We cannot guarantee a good repair.(Call complete)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Matthews, NC 28105

Jeff L.

Job Details: 06/20/2023

Found dishwasher filling and then going to drain. The dishwasher wash motor is bad its locked up. Need to replace sump assembly for good repair. Replaced sump assembly with truck stock part W11025157 all operations were normal unit ran and checked ok.(Call complete); used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

KITCHENAID RANGE HOOD

Model KXD4636YSS5

Near Charlotte, NC 28211

Robert A.

Job Details: 06/20/2023

"I tried to install the ordered part. The screw holding the arms in place broke. The upper arm and screw will need to be replaced, Im ordering a hood control as well just in case. The return visit needs to be a 2 ct job, I need to remove the cooktop to fully access the downdraft. Im ordering the parts for the return visit.; ordrng 1 WPW10421280 (Upper arm) and 1 WPW10422765 (Upper screw) and 1 WPW10422764 (Lower screw) and 1 W11088943 (Hood control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Charlotte, NC 28205

Robert A.

Job Details: 06/20/2023

Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f9e1 f8e2 f10e2. I ran a service cycle and all components worked with no issues. The cx said the unit stops mid cycle every time. It will cancel and drain when the cancel button is pressed. Im ordering a new control board to resolve the issue.; ordrng 1 W11410066 (Control board)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Charlotte, NC 28205

Robert A.

Job Details: 06/20/2023

Cx complaint that the units element cover inside the drum appears burnt. I inspected the unit to confirm the complaint. The unit heats tumbles and has good airflow. I explained to the cx that the discoloration is normal from the high heat of the element. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 06/20/2023

Complaint washing machine making loud noise sounds like a rattling noise. I attempted to duplicate noise. Complaint by running a diagnostics calibration cycle. No error codes and fault history either I did fine drive belt was squealing. Replaced drive belt could not duplicate rattling noise. I suspect it was the cam Making a noise which is a normal noise per customer noise was not super Duper loud like it would be if the cam teeth were rubbing. I could not duplicate any abnormalities at this time other than drive belt slipping. No additional issues found with washing machine at this time.; used 1 WPW10006384 (BELT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 06/20/2023

"Play wash machine is not agitating. The cycle will not go to completed cycle stays on wash. times out and clothes are still soaking wet at the end of the cycle. I found F8e1 no fill Long fill error code in history.only code. I checked tube to pressure dome. No issues with pressure dome or tube. Found control board issue with pressure switch not registering depth of water. I checked drain tube. Drain tube is fine. Not shoved into the hole. Too far I checked valves. no issues with valves gear case is leaking gear wheel, all overdrive belt, actuator cam Unit will need all parts. Washplate agitator can easily be removed with no issues. Im ordering a screw. No additional issues found with washing machine at this time. office to call customer when parts come in. ; ordrng 1 W10772621 (Screw) and 1 W10721967 (Clutch) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W11454741 (Gearcase) and 1 W11603810 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS04

Near Agawam, MA 01001

Mike K.

Job Details: 06/20/2023

Replaced gaskets and steamed to lessen wrinkles. Advised to leave closed as long as possible to day to allow to form to door; dspstn on spec-tagged invntry: 2 W10830162 DOOR GASKET GRY

We serviced a

MAYTAG WASHER

Model MVWB850YW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/20/2023

Installed new bearings kit. All checks ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 06/20/2023

I replaced wheels and tube assembly I tested operation no additional issues found with dishwasher at this time no leaks. No damage

We serviced a

JENN-AIR WALL OVEN

Model JJW2430DS01

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 06/20/2023

Complaint f2e1 oven is unusable. I found entire left side of touchscreen has failed power button side. Unit will need a new user interface to repair. I did find breakers were tripped as well causing the F9E0 error code unit is on a 20 amp breaker. Only should be on a minimum of a 30 amp. customer declined repair today. Hass to discuss with her husband moving forward.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM0

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 06/20/2023

I replaced all previously ordered parts tested operations are verified. There are no leaks occurring in dishwasher from anywhere before departure height. No additional issues found door is now closing properly. Found diverter was originally leaking as well. Prior before motor. Sump was replaced. Diverter was a slow leak.

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near West Hartford, CT 06117

Chuck M.

Job Details: 06/20/2023

Customer complaint is that washer leaks and they heard a bang previously but not sure where it came from. Had customers start a load of wash on normal cycle. Observed entire cycle and washer did not leak.

We serviced a

WHIRLPOOL OVEN

Model KGRS505XSS05

Near East Hartford, CT 06108

Chuck M.

Job Details: 06/20/2023

Customer complaint is that oven was not heating. Tested igniter and it was not drawing amps. Replaced igniter and tested. Showed customer it works. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Charlotte, NC 28277

Jeff L.

Job Details: 06/20/2023

"Replaced cooling fan motor part # W11245567 checked all mechanical components, ran unit thru test mode all checked good. Then I pre heated oven to 350 degrees to check operation of fans. Customer listened to sound of oven and said it was 100 percent better. Unit ran and checked ok(Call complete)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near East Hampton, CT 06424

Jeremy B.

Job Details: 06/20/2023

"Washer not spinning out properly. Found off. Alan e load and washer wobbles. Adjusted legs so washer secure and level. Ran automatic test, calibration, and then drain and spin. All checks ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Canterbury, CT 06331

Jeremy B.

Job Details: 06/20/2023

Fresh food module not working. Needs new. ; rqstng P&A on 1 W11527432 (Led module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Brooklyn, CT 06234

Jeremy B.

Job Details: 06/20/2023

Icemaker not working and large amount of ice build up on evaporator. Wires broken at bottom of door. Needs new freezer door.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Brooklyn, CT 06234

Jeremy B.

Job Details: 06/20/2023

Installed new compressor pulled vacuum then recharged. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR

We serviced a

WHIRLPOOL DISHWASHER

Model n/a

Near West Springfield, MA 01089

Martino S.

Job Details: 06/20/2023

"Check unit operation for draining water drains slowly, remove drain hose clamp connected to disposal and ran drain cycle again and water drains out completely. Clean out drain port on disposal then connect drain hose adjust hose to elevated level and check unit draining completely."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near West Springfield, MA 01089

Martino S.

Job Details: 06/20/2023

"Check unit and verify water supply is working, ran diagnostic and check voltage to water valve 120v to cold water valve. Hot water fills but no wold water. Part order for water valve, part tentative P/A.; ordrng 1 W11038689 (Water valve), states that autho needed"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFM01

Near Enfield, CT 06082

Martino S.

Job Details: 06/20/2023

"Check unit found freezer door gasket fallen out of retainer, remove gasket and clean retainer then replace gasket. Heat gasket for adjustment and sturdiness and secure door closing to specification. Instruct customer to observe unit for temperature adjustment for 24hrs."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Salisbury, NC 28144

Jenn F.

Job Details: 06/20/2023

On arrival f9e1 error code. Put washer in drain and spin mode. Drain pump did not activate. Visually inspected damaged wire to drain pump. Repaired and secured wire. Washer functioning as expected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Lexington, NC 27292

Jenn F.

Job Details: 06/20/2023

"Replaced the compressor. Pumping but no frost pattern. Needs new compressor. Order part. ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Process), dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL OVEN

Model MER6872BAQ

Near Worcester, MA 01606

Angel R.

Job Details: 06/20/2023

"Found heating element ready to burst, unit is pretty old. Will order new element. Called safety to document, SR#7736660573.; ordrng 1 W10201551 (elmnt-brol)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Worcester, MA 01604

Angel R.

Job Details: 06/20/2023

"Rand diagnostics and found F8E1 long fill. Calibrated and adjusted legs. Ran test cycle and code went away, tested ok. Advised customer to run a test load and keep us updated throughout."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Worcester, MA 01605

Angel R.

Job Details: 06/20/2023

"Found thermal cutoff bad, replaced with TS. Tested ok.; used 1 279816 (THERMAL KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Bloomfield, CT 06002

Ruben C.

Job Details: 06/20/2023

Checked unit found shipping brackets not removed this is not under warranty removed bolts tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFT2672AEM10

Near Farmington, CT 06032

Ruben C.

Job Details: 06/20/2023

Checked unit using actual goods date has warranty on comp for ten years evap has only one coil frosted needs sealed system gave cust estimate for comp

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDW07

Near Plainville, CT 06062

Ruben C.

Job Details: 06/20/2023

Checked unit found bottom door gasket keeps sliding out and washers worn down cuasing air to get in ordering door and washers; ordrng 1 LW10636410 (Door) and 3 Wp489467 (Washer)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Amherst, MA 01002

Roger R.

Job Details: 06/20/2023

"Found failed wash pump, replaced and checked, had hose come off at drain and water leaked onto kitchen floor cleaned up, reattached hose and retested. All okay now. ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Westfield, MA 01085

Mike K.

Job Details: 06/20/2023

"Covered under 1yr wp warranty, took photo of reciept.Replaced broken belt, supports and idler all turning smoothly, tested in timed dry and heating fine"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204ESS3

Near South Windsor, CT 06074

Gary V.

Job Details: 06/20/2023

"Installed all new wash arms and filters, cycled and tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Mansfield, CT 06250

Chuck M.

Job Details: 06/20/2023

Customer complaint is that dishwasher is not cleaning dishes properly. Ran diagnostics and got error codes F4e3 wash motor not running. F7e1 no heat. Ran automatic test cycle and found wash motor was not getting voltage. Checked voltage at junction box and it is 120V to control. Tested voltage at wash motor circuit on control and voltage is inconsistent. Max voltage reading is 108.8V and it fluctuates. Ordered control. ; ordrng 1 W11087226 (control elec)

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Holyoke, MA 01040

Mike K.

Job Details: 06/20/2023

"Power unit on and normal light blinks, cannot start, cannot make any selections, turn off and will not go into diagnostics. Unplugged/plugged and same thing.There is voltage going to drain pump and pump not running. Eventually just turns off, does same thing when powered on again. Doesnt error out, just turns off.Replaced drain pump to test and dame, pump did not run, reading 113vac thereQuoted for drain pump and user interface, cannot test to check rest of unit. Saved quote. Denied, collected for service call."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Holyoke, MA 01040

Mike K.

Job Details: 06/20/2023

Replaced lid for cracks in plastic. Both hinges supplying resistance when closing. Ran test cycle and locked and went into cycle fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT5185ZFM00

Near Holyoke, MA 01040

Mike K.

Job Details: 06/20/2023

"Rf door is not sealing, building up frost in fr. Unit is not level, was able to add block of wood on top and leg all the way out in rf to get top of rf door to just about seal gap, though bottom has trouble sealing, dont see hinge damage or look bent, but bottom of door is out farther then too causing issue.Possible hinge or possible door itself is warped. Quoted for hinges, door declinedPaid for service call."

We serviced a

SAMSUNG WASHER

Model WF42H5000AW/A2 11

Near South Hadley, MA 01075

Roger R.

Job Details: 06/20/2023

Installed new drain pump. Checked operation all okay. Customer to put dryer back on top of washer.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Windham, CT 06226

Chuck M.

Job Details: 06/20/2023

Customer complaint is that range was not working. Inspected and found terminal block shorted. Replaced and treated. Range is working properly. ; used 1 WPW10245259 (TERMINAL BLOCK) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/20/2023

Retuned to install parts ordered. Installed UI and control board. Reassembled unit and ran microwave and oven to test function. Verified proper operation.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Charlotte, NC 28273

Ryan S.

Job Details: 06/20/2023

Customer complained unit drum not spinning but unit coming on . Upon arrival found belt broke. And pulley and both drum wheels damaged. Replaced all parts with dryer repair kit. Reassembled unit and ran unit on timed dry unit running and heating properly. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ludlow, MA 01056

Roger R.

Job Details: 06/20/2023

Installed new door seal for freezer. I decided that the drawer rails/tracks are working properly and dont need replacing.

We serviced a

GE DRYER

Model DBXR463EG1WW

Near Springfield, MA 01109

Roger R.

Job Details: 06/20/2023

Installed new timer and knob. Also informed customer of kinked vent hose. RECOMMEND HAVING VENT SYSTEM CHECKED AND FIXED AS NECESSARY

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW0

Near Longmeadow, MA 01106

Roger R.

Job Details: 06/20/2023

Found unit has a worn agitator that is not engaging the splines on the output shaft of the gearbox. Unit will need a new wash plate. Will order and return ; ordrng 1 W10752283 (WASHPLATE)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Cornelius, NC 28031

Vincent O.

Job Details: 06/20/2023

Installed new gearcase and drive assembly. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS8

Near Mooresville, NC 28117

Vincent O.

Job Details: 06/20/2023

Found f4e3 motor error. Ran diagnostics and verified motor seized. Making loud humming noise and not spraying. Order and replace sump/motor assembly. Customer says motor was replaced less than a month ago. ; rqstng P&A on 1 WPW10780877 (pump&motor)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Ellington, CT 06029

Gary V.

Job Details: 06/20/2023

"Inspected and found belt broken, replaced with new belt and cycled, tested fine.; used 1 341241 (BELT) from stock"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model MVW7232HW1

Near Ellington, CT 06029

Gary V.

Job Details: 06/20/2023

"Inspected and found lid switch and bezel broken, replaced lid switch and ordering bezel and will return fri pm.; ordrng 1 W11545554 (Bezel), used 1 W11394572 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Lexington, NC 27295

Jenn F.

Job Details: 06/20/2023

"Complaint fridge not cooling and the top of freezer not as cold, not producing ice. Found the freezer door switch broken and the evap fan not running. Replaced the door switch and the evap fan. Tested ok. ; used 1 WP2315549 (EVAP MOTOR), and 1 W11396033 (LIGHT SWITCH) from stock"

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Charlotte, NC 28277

Jeff L.

Job Details: 06/20/2023

Found dryer vent to long and pinched cut it down and reattached. Ran unit thru diagnostics and had no fault codes or mechanical failures. I wiped touch sensor down and explained to customer how touch sensor works and some times clothes may come out a little damp. I advised customer that time dry is a better option a dryer working correctly should dry a load of clothes in 45 to 50 mins. Time sense dry is a least that long sometimes longer. Advised customer to use since some corrections were made and reach out to us if needed. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Iron Station, NC 28080

Mark C.

Job Details: 06/20/2023

Units start button on the control panel in no longer working due to the switch assembly detatching from the panel.; ordrng 1 W11116422 (Panel)

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Stanley, NC 28164

Mark C.

Job Details: 06/20/2023

Unit is making a squealing noise due to a stuck idler pulley. Quoted 251.44 installed new pulley unit is fully operational with no abnormal noise.; used 1 279640 (IDLER PULLEY) from stock

We serviced a

SAMSUNG DRYER

Near West Springfield, MA 01089

Martino S.

Job Details: 06/20/2023

"Check unit as per customer complaint dryer not spinning, remove top cover and observed dryer belt busted. Vacuum inner cabin of dryer, replace belt, replace cover and check unit working to specs."

We serviced a

WHIRLPOOL RANGE

Near Suffield, CT 06078

Martino S.

Job Details: 06/20/2023

"Right rear and left front burners click continuously but not lighting, remove top cover and check electrodes and wiring. Wires both have cracks in insulation, repair wires with electrical tape and replace top cover. Clean burner electrodes and check unit turning oh and working to specs."

We serviced a

SAMSUNG WALL OVEN

Model n/a

Near West Springfield, MA 01089

Martino S.

Job Details: 06/20/2023

"Check oven for bake at 350, check for voltage at the igniter 120v present, bake valve check ok for continuity and ohms. Replace bake igniter and check unit heating to specific temperature setting.; used 1 Wb13k21 (Igniter) from stock"

We serviced a

WHIRLPOOL DRYER

Model n/a

Near West Springfield, MA 01089

Martino S.

Job Details: 06/20/2023

"Check unit as per customer complaint not heating, verify power source of 120v to terminal block of unit. Ran time dry cycle unit does not heats up. Take unit apart and check thermostat and high limits all check good. Check for 120v to gas igniter voltage present and igniter glow slightly. Replace igniter and put unit back together then check unit igniting and cycling on and off to specs."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ

Near West Springfield, MA 01089

Jeff L.

Job Details: 06/19/2023

"First thing I did was explained to the customer in the owners manual it explains how to use the new dishwasher such as. You must have at least 120 degrees of water running to your kitchen sink, when water is hot at sink then you may start dishwasher. Its also imperative that you keep jet dry in dishwasher at all times. Make sure you have heated option selected. If you do not have that selection it may not heat dry the dishes, may only air dry. Also advised customer to clean out lint filter after every wash. After educating the customer I checked all components of the dishwasher heating source and found wire not connected to left side of heater. Reattached wire unit ran and checked okCall complete"

We serviced a

WHIRLPOOL DRYER

Model WED7400

Near West Springfield, MA 01089

Jeff L.

Job Details: 06/19/2023

"Upon arrival found dryer heating but customer complaining of long dry times. I began diagnostics and found the dryer pushed all the way up against the wall pinching dryer vent restricting air flow. I advised customer since this is a new dryer and no one has been out on it. Im gonna honor their one time install and instruct and not charge them for this call. I did make clear if we come back for same problem there will be a charge. I pulled dryer back out, repaired pinched flex dryer ran and checked okCALL COMPLETE"

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