We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Southington, CT 06489
Jimmy R.
Job Details: 10/23/2024
Tech was assigned as a helper;
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Southington, CT 06479
Jimmy R.
Job Details: 10/23/2024
"Tested unit and found nothing powering up no console lights, checked voltage to unit and 120v present at terminal block. Removed console and found control panel not connected causing no power, plugged in and unit is now running and operating to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Prospect, CT 06712
Jimmy R.
Job Details: 10/23/2024
"Tested unit and found machine would not wash lower and upper shelfs checked wash arms and found clean but not pumping water threw wash arms very strong, placed clear door and found wash motor ver6 weak causing unit to not pump water and wash correctly unit will need new Sump&motor to fix washing issue. Customer will hold off for now she is speaking to Costco and will let us know"
We serviced a
WHIRLPOOL WALL OVEN
Model WGG745S0FS02
Near Indian Land, SC 29707
Jonathan J.
Job Details: 10/23/2024
Complaint bake element is not working all the rest of the elements are working fine broil lower oven. Bake cooktop. I found complaint true. I found upper oven. Bake igniter has failed. Customer declined repair today is going to attempt to repair themselves. No additional issues found with oven no error codes in fault history at this time.
We serviced a
WHIRLPOOL COOKTOP
Model GCI3061XB01
Near Denver, NC 28037
Ryan S.
Job Details: 10/23/2024
"Customer complained while using left rear burner , heard pop and unit cut off, wont cut back on. Found unit has power. Had same issue last year. Ordering UI, cooktop module assembly and left rear burner plate. Informed customer office will call when parts come in. ; ordrng 1 WPW10396615 (Ui) and 1 WPW10328391 (Burner plate lr) and 1 W10857230 (Cooktop Module)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 10/23/2024
Complaint not making ice I found fill tube heater is frozen over heater is not working customer stated he had the door replaced shortly after purchasing the refrigerator due to a scratch and ever since the door was replaced it has not made ice. I. wires are broken.; ordrng 1 W11366500 (Fill tube heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF300ESS01
Near Glastonbury, CT 06033
Amanda R.
Job Details: 10/23/2024
Replaced ice maker went over not having freezer over packed ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/23/2024
Replace control and temp sensor. No additional issues found unit preheating fine. All functions glass cooktop everything is working fine.; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/23/2024
"Complaint refrigerator after the power outage from the hurricane is not cooling properly over freezing food Not dispensing water not making ice. I found chiller tank is frozen over. I found unit is indeed over cooling and fresh food section and in freezer. I set temperatures to maxwell warmth ordering control temperature sensor on harness and damper control. Icemaker is cycling, but not filling with water due to chiller tank being frozen Office to call customer when parts come in after authorization. ; rqstng P&A on 1 WPW10224292 (Harness) and 1 W11690896 (Thermistor) and 1 WPW10594329 (Damper) and 1 WPW10746274 (Control) and 1 WPW10317076 (Control)"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Clover, SC 29710
Mitch H.
Job Details: 10/23/2024
"Tested and ran diagnostics , found F1E0 control error. Customer says he has to keep cycling breaker to use oven. Requesting P&A for console and control.; rqstng P&A on 1 WPW10260060 (Control) and 1 W11449431 (Console)"
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Belmont, NC 28012
Mitch H.
Job Details: 10/23/2024
"Disassembled dryer, removed and replaced drive motor, blower wheel and clamp. Reassembled, tested, dryer now operating correctly and quietly."
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mooresville, NC 28117
Jenn F.
Job Details: 10/23/2024
Complaint the water started having problems in July. The water line to the upper freezer froze. Water valve has been replaced 3 times. No freezing issue. Water valve is cracked at the inlet. Called whirlpool techline sr7740171430 possible hi water pressure to the unit. Will replace the valve and install hi pressure valve. Order parts. ; ordrng 1 W10786952 (Hi pressure Valve) and 1 W11579561 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Mooresville, NC 28115
Jenn F.
Job Details: 10/23/2024
"Complaint the ice maker stopped working. And the lights would go off on the display would have to play with the door switch for it to come on. Ice maker will not cycle.this was a new build construction home with no mortgage. Final inspection done 10/30/23. Construction complete for move in 11/1/23. Replaced the ice maker and door switch. Tested ok. ; used 1 W11700250 (ICEMAKER), and 1 W11396033 (LIGHT SWITCH) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near China Grove, NC 28023
Jenn F.
Job Details: 10/23/2024
"Complaint making a metal noise then the washer just senses when started and goes to complete. Found stored errors in the control F7E4 basket engagement error. F6E3 communication error. Ran diagnostic the clutch keeps clicking sometimes engaging. Gearcase has noise. Will need to replace the gearcase, nut, rotor, stator, clutch and slider. Order parts. Will call the customer when the parts come in to reschedule. ; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11510461 (Washplate) and 1 W10752187 (Screw) and 1 W11551646 (Nut)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Gold Hill, NC 28071
Jenn F.
Job Details: 10/23/2024
Installed main control and ui control. Tested ok.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Manchester, CT 06040
Amanda R.
Job Details: 10/23/2024
Installed new console didnt ask for model to be programmed and the console has no microwave feature need to reorder ; rqstng P&A on 1 W11449431 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Britain, CT 06053
Jeremy B.
Job Details: 10/23/2024
Installed new thermistor fresh food section. power and set to recommended temps. Please allow 24 hrs for temps to stabilize.
We serviced a
SAMSUNG WASHER
Model WF45T6000AW
Near Middlefield, CT 06481
Jeremy B.
Job Details: 10/23/2024
Below torn causing a leak replaced and tested all checks ok.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cramerton, NC 28032
Mitch H.
Job Details: 10/23/2024
"Removed and replaced dryer timer and dial. Reassembled, tested, timer and dryer operating properly."
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Gastonia, NC 28052
Mitch H.
Job Details: 10/23/2024
"Removed and replaced infinite switch and element. Reassembled, tested, element now heating and cycling properly."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Bloomfield, CT 06002
Gary V.
Job Details: 10/23/2024
"Inspected and found unit motor, blower and vent duct making heavy vibration noise, cant pinpoint where the noise is coming from, looks like theres missing insulation on filter duct and on motor base, will order parts and call for return date.; ordrng 1 WP694089 (Wheel blower) and 1 279827 (Motor) and 1 WP348780 (Base) and 1 W11117429 (Lint chute) and 1 W11233063 (Shield) and 1 W11415783 (Seal) and 1 WP339956 (Foam seal)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGRU19F6QFB
Near Somers, CT 06071
Chris B.
Job Details: 10/23/2024
Complaint that the refrigerator has rust on the back panel and leaking water from the bottom front. Found evaporator cover rusted out and part no longer available. Found bad drain hose. Quoted parts and labor. Customer will search and see if that panel is still available before doing any further work on it. Unit will need to pulled out with an additional tech or done by the customer. Customer has 7 days to waive the trip fee into labor.
We serviced a
WHIRLPOOL DRYER
Model LER8858EZ1
Near Enfield, CT 06082
Chris B.
Job Details: 10/23/2024
Complaint that the dryer is not starting. Unit started ok and heating great. Tested the timer and working fine. No issues found.
We serviced a
MAYTAG DRYER
Model HYE3658AYW
Near Suffield, CT 06078
Chris B.
Job Details: 10/23/2024
Complaint that the dryer is making a loud sound when tumbling. Found bad blower wheel and belt. Quoted parts and labor. Will order parts for a return visit. Collected in full.; ordrng 1 W11497304 (Blower Wheel) and 1 341241 (Belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS09
Near Suffield, CT 06078
Chris B.
Job Details: 10/23/2024
Complaint that the drawer in the freezer is not pulling out. Found screw not tightened enough. Readjusted the rail and unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Middletown, CT 06457
Jeremy B.
Job Details: 10/23/2024
Dryer door not closing correctly. Found door not reversed correctly. Revered and all checks ok.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201SR/AA-09
Near Kershaw, SC 29067
Jonathan J.
Job Details: 10/23/2024
"Complaint refrigerator leaking flooding floor every time water filter is installed. I found warped, broken water filter housing I am ordering water filter housing.; rqstng P&A on 1 DA82-02870A (Water filter, housing assembly)"
We serviced a
MAYTAG RANGE
Model MER4800PZ0
Near Manchester, CT 06040
Amanda R.
Job Details: 10/23/2024
"Both front and rear right infinite switches the black tab that holds knob onto shaft of switch is bad replaced switches operation normal ; used 1 WP3149404 (INFINITE SWITCH), 1 WP3149400 (INFINITE SWITCH), and 1 WP3149404 (INFINITE SWITCH) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near West Hartford, CT 06119
Chuck M.
Job Details: 10/23/2024
Customer complaint is that refrigerator LEDs were out at top and freezer. Unit has upgraded LEDs. Replaced Freezer LED and all lights are working. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11683242 LED MODULE CHROME (12 LED
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM08
Near Middletown, CT 06457
Jeremy B.
Job Details: 10/23/2024
"Installed new compressor and filter dryer leak checked then pulled vacuum then recharged with 68g of r600a please allow 24hrs for temps to stabilize.; dspstn on spec-tagged invntry: 1 W11580057 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
GENERAL ELECTRIC RANGE
Model JB655YK9FS
Near Blackstone, MA 01504
Aimee Z.
Job Details: 10/23/2024
Installed new harness completeTested burner center and out burner glowing red
We serviced a
GENERAL ELECTRIC WASHER
Model GFW550SSN0WW
Near Milford, MA 01757
Aimee Z.
Job Details: 10/23/2024
"Jerry had me check codes and clear them the run agitation and spin test. Then had me un plug and tested at motor connector,needs 5 ohms theres a open winding at motor No ohms red white ,blue white and red and blue.Also said if coded wrong dial wouldnt line up is coded correct.Tech line said replace motor.8/8 I ordered a motor, inverta , main control first visit.; rqstng P&A on 1 WH03X29524 (Motor), states that autho needed"
We serviced a
SAMSUNG RANGE
Model NE63T8111SS/03
Near Waterbury, CT 06708
Jimmy R.
Job Details: 10/23/2024
"Tested oven and cooktop burners finding both front dual burners would stay on high never adjusting found when putting on a medium setting unit would cycle on and off a few times then stay on high, found infinite switches failing causing issue. Checked rear burners and found both would cycle in High for a few min but when putting on a high heat it would never cycle the burner on and off just keeping burner on super high heat, unit will need new infinite switches and two front dual burners, parts tentative p/a ; ordrng 2 DG44-01006C (Dual infinite switch)s and 2 DG44-01009B (Infinite switch)s and 2 DG47-00063A (Dual surface elements)s, states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Watertown, CT 06779
Jimmy R.
Job Details: 10/23/2024
"Installed new Gearcase due to old one making a loud squealing noise, ran a calibration and a regular wash cycle checking operations and unit is washing properly. Ran a spin and all functionings now working to specs ; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Stanley, NC 28164
Ryan S.
Job Details: 10/23/2024
Customer complain unit not heating found proper voltage to unit ran heat cycle and found no voltage coming out of board to element. Checked element and found element was also shorted. Needs new element and control. Schedule return call for 10-28 pm ; ordrng 1 W11525996 (Control) and 1 WP3387747 (Element)
We serviced a
WHIIRLPOOL LAUNDRY CENTER
Model LTE6234DQ1
Near Stanley, NC 28164
Ryan S.
Job Details: 10/23/2024
Customer complained it was leaking. On arrival turned both hot and cold water valves on ran unit through wash cycle with maximum load unit field started washing drain unit tilted to look for leaks. No leaks found another cycle medium load no leaks found. Informed customer no leaks detected drain pump and tub. Seal seem to be good. No leaks from hoses. Cannot find issue collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model WED8620HW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 10/23/2024
Customer complained unit making loud noise. Customer had purchase receipt. Replaced drum rollers belt and pulley with dryer repair kit. Issue was bad drum rollers. Verified proper operation. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mansfield, CT 06268
Amanda R.
Job Details: 10/23/2024
Not draining lid lock broken black wire broken at connector that goes to drain pump quoted
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Hartford, CT 06112
Chuck M.
Job Details: 10/23/2024
Replaced fill T be heater and tested. Heater is working. Reset refrigerator and checked for errors. No error codes found.
We serviced a
KITCHENAID OVEN
Model KOED530PSS00
Near Westfield, MA 01085
Mike K.
Job Details: 10/23/2024
"Unit is under 1yr wp warranty per receipt. Took photo.Complaint of upper oven door dropping slightly on the left as it closes. Found this to be as designed with different style hinges on left side for both doors ( lower does same dropping, just not as noticeable because of view angle). This is done to help keep door in closed position. All other functions operating properly."
We serviced a
BOSCH DISHWASHER
Model SHV45M03UC/48
Near Longmeadow, MA 01106
Chris B.
Job Details: 10/23/2024
Complaint that the dishwasher is not filling up. Found water valve filled normal but not washing. Found bad wash pump. Quoted parts and labor. Customer decided not to fix due to age and part. Collected trip fee.
We serviced a
SAMSUNG REFRIGERATOR BO
Model RF26HFENDSR/AA
Near Springfield, MA 01129
Chris B.
Job Details: 10/23/2024
Complaint that the refrigerator is making a loud noise in the back cooling area. Found unit frozen over. Quoted parts and labor. Customer has 7 days to waive trip fee into labor. Customer will defrost the unit and see if it all goes back to normal. Collected trip fee.
We serviced a
LG WASHER
Model WT6105CW
Near West Springfield, MA 01089
Mike K.
Job Details: 10/22/2024
"Replaced drain pump and verified operation, filling in normal cycle then operating pump in spin cycle."
We serviced a
GE DRYER
Model gtd42eaj2ww
Near Franklin, MA 02038
Aimee Z.
Job Details: 10/22/2024
Found belt broke re placed dryer belt vent was completely blocked Clean out the vent housing and dryer Told customer needs to replace the vent .Test spin and heat ; used 1 137292700 (Belt) from stock
We serviced a
WHIRLPOOL COOKTOP
Model WFE775H0HZ4
Near Windsor Locks, CT 06096
Gary V.
Job Details: 10/22/2024
"Inspected and found lf burner element inner ring broken, and lf switch and rt ft switch sparking, will order parts and return. Customer wants Tuesday am slot.; ordrng 1 W10823727 (Left front burner) and 1 W10857622 (Burner switch) and 1 W10917724 (Burner switch)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SG/AA 51
Near Agawam, MA 01001
Mike K.
Job Details: 10/22/2024
"Unit unplugged on arrival. Says both sections not cooling, believes it is the compressor. Plugged in and let run. Fans running. Compressor is not. Not getting any voltage to compressor. Quoted for main control. Possibility of still having issue with compressor, cannot verify operation, ~11.5 ohms on each winding, which is correct."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Chicopee, MA 01013
Chris B.
Job Details: 10/22/2024
Complaint that the lid would not unlock and wont start any cycle. Found bad drain connection. Replaced lower harness wire with TSW11643701. Ran three diagnostic cycles and a drain and spin and ran with no issues.; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model wtw5000dw0
Near West Springfield, MA 01089
Mike K.
Job Details: 10/22/2024
"Grinding when spinning, found bad transmission. Denied repair. Collected for service call only"
We serviced a
MAYTAG MICROWAVE
Model MMV4206FZ2
Near Vernon, CT 06066
Gary V.
Job Details: 10/22/2024
"Inspected and found no heat, measured 120v from control, failed magnetron, found magnetron damaged in box, sending back for credit and will reorder and return. Customer needs Monday am slot. 8-1.; ordrng 1 W10818686 (Magnetron), dspstn on spec-tagged invntry: 1 W10818686 MAGNETRON"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Norfolk, MA 02056
Aimee Z.
Job Details: 10/22/2024
F8e4 Found water in the bottom panDried and ran needs float switchAlso found a lot of suds in dishwasher Clean with oil. Cwa with in week if want floatSent estimate
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near West Springfield, MA 01089
Mike K.
Job Details: 10/22/2024
"Unit is running, but not heating. Found open heating element, replaced and testing fine; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB3
Near Farmington, CT 06032
Ruben C.
Job Details: 10/22/2024
7740166589 Checked unit tried bar keepers friend did not work called techline unit is rusting on inner panel took pics sent also pics to email on file techline said cust must call customer service beyond 30 days; dspstn on spec-tagged invntry: 1 W10278629 BAR KEEPERS FRIEND/MICRO
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 10/22/2024
Customer complained units oven will not work upon arrival found oven display board wasnt even on unit had power surface elements were working found unit had bug infestation left Call immediately.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 10/22/2024
"Customer complained unit overfilled . Found valves good, pump good. Found bad pressure sensor. Replaced control from pre Id. ran quick wash.verified unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chicopee, MA 01013
Mike K.
Job Details: 10/22/2024
"Has been experiencing numerous out out balance loads. Found suspension weak and play in tub. Washplate screw is seized.Repair requires Washplate/screw, suspension and hub. Denied. Collected for service call only"
We serviced a
LG DISHWASHER
Model LDFN4542S
Near Southampton, MA 01073
Mike K.
Job Details: 10/22/2024
"The new spray arm has failed in same way as the previous, end came off of spray arm. Also a time clip not holding tube in place.; ordrng 1 MEG64438801 (Clip) and 1 AGB73932401 (Lower spray arm)"
We serviced a
HOTPOINT DRYER
Model HTX24EASK0WS
Near New Britain, CT 06053
Ruben C.
Job Details: 10/22/2024
Checked unit found burnt wire going to element and terminal on element burnt ordering element and wire kit; rqstng P&A on 1 WE11X21156 (Element) and 1 We49x37037 (Wire kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near West Hartford, CT 06110
Ruben C.
Job Details: 10/22/2024
7740163680 checked unit found washplate off center and squealing from seal unit is going off balance without clothe ordering basket gearcase washplate and splutch; ordrng 1 W11449840 (Gearcase) and 1 W10752187 (Screw) and 1 W10752283 (Washplate) and 1 W11513244 (Basket) and 1 W10721967 (Splutch)
We serviced a
JENN-AIR WALL OVEN
Model JJW2730DS01
Near West Hartford, CT 06107
Ruben C.
Job Details: 10/22/2024
Replaced touch panel console tested operation normal ran cycle heated normally both bottom and top
We serviced a
KITCHENAID COOKTOP
Model KCES556HSS00
Near West Hartford, CT 06107
Ruben C.
Job Details: 10/22/2024
Checked unit found switch is not regulating burner can not control low ordering burner and switch; ordrng 1 W10917724 (Front left switch) and 1 WPW10342780 (Left front burner)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Hartford, CT 06112
Ruben C.
Job Details: 10/22/2024
Checked unit ran ran test 57 ice maker is harvesting test 45 water is coming out of valve but tube at ice make frozen tube fill heater open ordering fill tube heater; ordrng 1 W11087201 (Fill tube heater)
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS09
Near Cromwell, CT 06416
Jeremy B.
Job Details: 10/22/2024
"Found open 20a fuse. Replaced and tested all checks ok. ; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 10/22/2024
Washer banging all around. Suspension bouncy needs new. ; rqstng P&A on 1 W11217817 (Suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 10/22/2024
Control panel very hot and not lighting up properly. Fresh food door switch broken needs new. Left side fresh food closer can broken door keeps clicking. ; rqstng P&A on 1 W11284720 (Panel) and 1 W11396033 (Door sw) and 1 WP12028505AP (Closer cam)
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Catawba, SC 29704
Jonathan J.
Job Details: 10/22/2024
Complaint washing machine will not turn on will not work will not latch or unlock. Customer stated that they unplugged the washing machine and has been working fine for the past 24 hours with no issues. I found error codes in diagnostics history F0e3 f7e8 f8e1 I cleared codes performed a control board calibration procedure cannot duplicate any issues with the washing machine at this time. If customer calls back suspect main control board is glitching. Motor is working fine washing machine is filling water properly. Customer stated they had a power outage right before issue occurred.
We serviced a
WHIIRLPOOL DISHWASHER
Model GDP670SYV0FS
Near Bessemer City, NC 28016
Ryan S.
Job Details: 10/22/2024
Arrived at job in ticket was for a whirlpool third party warranty. Unit was a dishwasher informed customer cannot work on unit. Call service provider to get service for unit left call
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Plainfield, CT 06239
Amanda R.
Job Details: 10/22/2024
Complaint since owned takes a couple cycles to dry no errors venting clear recommended using timed dry explained the difference between sensor dry and timed dry
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Norfolk, MA 02056
Aimee Z.
Job Details: 10/22/2024
Installed new handle on freezer and light right side fridge ; dspstn on spec-tagged invntry: 1 W11396033 LIGHT SWITCH
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 10/22/2024
Installed new parts set to recommend please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 10/22/2024
Not making any ice. Found wires on fill tube heater wires broken. Needs new heater kit. Might need new ice maker also after heater fixed. ; ordrng 1 W11366500 (Fill tube heater kit)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 10/22/2024
"Dishwasher motor will run but not water enters and cycle stops. Found d faulty wash motor. Replaced and ran self test dishwasher is now filling but draining at the same time needs new control. ; rqstng P&A on 1 W11410066 (Control), used 1 W11416362 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/22/2024
"I replaced magnetron had to disassemble part of cabinetry to access screw that held microwave in place bracket was bent, holding microwave in place preventing it from being remove Had to move oven out of the way, so no damage occurred to oven not dense dense in oven interface side of microwave before assembling anything. No additional issues found with microwave. Everything is working properly."
We serviced a
WHIRLPOOL DRYER ELECTRIC
Model WED4815EW1
Near Northampton, MA 01060
Mike K.
Job Details: 10/22/2024
"Unit not tumbling. Found a broken belt and worn supports. Quoted for drier repair kit/labor. Accepted. Replaced belt, pulley and supports. Tests fine; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/22/2024
"Complaint refrigerator making a squealing noise doesnt matter if its dispensing water for icemaker or water from door. I found cause of squealing noise is due to isolation valve unit will need a new isolation valve to repair also stoped making ice since last visit. Technical Service Pointer #: W11394954A Action Required: MandatoryRelease Date: October, 2019 isolation valve is squealing. Will need isolation valve to fix. ; ordrng 1 W11312191 (Valve) and 1 W11557000 (Ice maker) and 1 8212547rp (Line)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0V
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/22/2024
"Two point washing machine has power getting to it lights just flash unit full of water. Upon arrival I found main wiring harness at drain pump was broken preventing water from draining out. Also found lid latch was also broken. Replace lid latch. Error code was due to having user interface unplugged. No additional issues found with washing machine after replacing harness lid latch . I cleared error codes F5e3 f8e1 f2e3 I calibrated washing machine control before departure; used 1 W11513248 (DOOR LOCK), and 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near South Windsor, CT 06074
Gary V.
Job Details: 10/22/2024
Installed new icemaker and cycled filled with water and tested fine. Please allow 24 to 48 hours for ice production.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Windsor, CT 06095
Gary V.
Job Details: 10/22/2024
Installed new coupler and tested fine.
We serviced a
MAYTAG WASHER
Model MAH6700AWW
Near Bloomfield, CT 06002
Gary V.
Job Details: 10/22/2024
"Inspected and found tub springs and shocks broken, quoted for repair and she will call if wants repaired."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB3
Near Simsbury, CT 06070
Gary V.
Job Details: 10/22/2024
"Concern not powering on. Inspected and found only 12v at junction box, unit getting improper voltage, and informed customer about incorrect voltage getting to unit causing no operation."
We serviced a
WHIIRLPOOL WASHER
Model WFW94HEXW2
Near Granby, CT 06035
Gary V.
Job Details: 10/22/2024
"Inspected and found motor control fault, and motor not running, quoted and they will call if wants repaired."
We serviced a
SAMSUNG REFRIGERATOR
Model RF28T5021SGAA
Near Clover, SC 29710
Mitch H.
Job Details: 10/22/2024
"Removed and replaced main control board. Plugged refrigerator back in. All controls, lights, fans, and compressor now operating."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Clover, SC 29710
Mitch H.
Job Details: 10/22/2024
"Customer showed video of washer stuck in Sensing mode and would not advance to wash. Tested and ran diagnostics, found multiple error codes F1E1 control, F0E3 overload, F0E5 off balance and F9E1 drain pump. Ordering control and drain pump. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11419171 (Control) and 1 W11396717 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near York, SC 29745
Mitch H.
Job Details: 10/22/2024
"Checked and tested washer. No unusual noises or vibrations. Customer had towels in washer on arrival, let cycle finish through spin, operating as designed. Took a couple of videos during spin. All components check good and operating properly."
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/22/2024
"Pulled range out,removed back. Replaced harness,reassembled. Put range back in place. Tested, oven and surface elements all operating properly."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 10/22/2024
"Removed and replaced control and drain pump. Tested, drain pump not working, checked, no power being sent to pump. Removed and replaced wiring harness. Reassembled, ran control calibration, completed correctly. Tested, all components and functions operating properly.; used 1 W11643701 (Harness) from stock"
We serviced a
KITCHENAID RANGE
Model KOCE500ESS20
Near Fort Mill, SC 29715
Mitch H.
Job Details: 10/22/2024
"Pulled oven from wall, removed covers, inspected wave guide chamber for damage, none found. Removed and replaced inverter and magnetron. Reassembled, tested, microwave heating and operating properly. Reinstalled oven in wall, retested, all operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 10/22/2024
"Arrived, advised customer that washer was out of warranty. Customer says he has an extended warranty. Explained that he would need to call the warranty company and get them to send us a ticket or he would need to pay the for the service call. Said he would call the warranty company. No service performed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKB3
Near Killingly, CT 06239
Amanda R.
Job Details: 10/22/2024
Not draining checked all connections and filter draining into tubing under sink tested draining normally
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Gastonia, NC 28056
Ryan S.
Job Details: 10/22/2024
Customer complain unit would not work would not unlock line to dream pump broken placed lower harness . reassembled and test unit. verified proper operation; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
KITCHENAID WALL OVEN
Model KFEG504KPS3
Near Gastonia, NC 28056
Ryan S.
Job Details: 10/22/2024
"Customer complained unit wont heat. Found proper voltage. Ran service tests. No errors. Ran bake relay, only 49 v coming to bake element when prompt. Bake element has proper resistance. Needs new board. Quoted 567.78. Customer confirmed repair. Paid via cash. Scheduled return call for 10-30-24 not available untill Wednesday. ; ordrng 1 W11088877 (Control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/22/2024
Component unit has not made ice in about a week. I found fill tube was frozen over defrost. fill tube adjusted defrost settings found that door and the freezer left-hand side was not closing properly allowing for cold air to escape from freezer section placed unit and diagnostics mode test number 7 to 2 forced defrost mode every eight hours cycled icemaker cycled power additional issues found customer to allow 2 to 3 days for ice
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVBL0
Near Norwich, CT 06360
Amanda R.
Job Details: 10/22/2024
Replaced control heating element working
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near South Hadley, MA 01075
Chris B.
Job Details: 10/22/2024
Complaint that the dishwasher is not running properly. Found error codes F4E3 and F7E1. Found heavy rodent issues. Found drain hoses leaking possibly from rodent problems. Customer will have the unit replaced. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Salisbury, NC 28146
Jenn F.
Job Details: 10/22/2024
"Removed the agitator, rotor, stator, clutch, slider and hub nut. Gearcase is seized to the basket and will not come out. Unable to repair it today. Will need to replace the outer tub, basket and filter. Customer will call her contract to buy a new washer. ; rqstng P&A on 1 W10811960 (Basket) and 1 WPW10215093 (Filter) and 1 WP8533928 (Filter screw) and 1 W11219115 (Outter tub)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Belchertown, MA 01007
Chris B.
Job Details: 10/22/2024
Replaced main harness wire and ran three diagnostic cycles and all running normal.
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 10/22/2024
Complaint dryer is not drying clothing. I found restricted vent is the cost dryer is heating just fine. Blower is working. Fine dryer has F4E3 error code and diagnostics history only code. Found vent is completely plugged up.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW11
Near Heath Springs, SC 29058
Jonathan J.
Job Details: 10/22/2024
Complaint when doors are reversed to prevent severe pain due to complications of pulling with right hand door has a gap and will not seal I found cabinetry was missing drilled leading in a gap when door is revered whirlpool file number 7740159673 reversing feature of door is non serviceable defect in cabinetry fridge is fully functional with doors non reversed customer care phone number 18002531301
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Canterbury, CT 06331
Amanda R.
Job Details: 10/22/2024
Customer only uses timed dry timed dry was turned to air dry unit is heating recommended cleaning vent housing outside no error codes
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Eastford, CT 06242
Amanda R.
Job Details: 10/22/2024
"Replaced compressor vacuumed system recharged with 41g r600a set temps at recommended ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HW09
Near Belmont, NC 28012
Ryan S.
Job Details: 10/22/2024
"Customers complained of sparking. Ran unit with control panel off. Found sparking around capacitor, needs high voltage transformer , due to wiring had thermal damage, capacitor and diode. Informed customer office will call when parts come in. Will call safety on return call. ; ordrng 1 W11545872 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)"