Service History 594

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rockwell, North Carolina 28138

Vincent O.

Job Details: 07/25/2023

Found low water pressure in home on cold side. Instructed customer to have water pressure resolved. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near China Grove, North Carolina 28023

Vincent O.

Job Details: 07/25/2023

Found faulty lid lock not allowing unit to operate properly. Replaced lid lock. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 07/25/2023

Found unit will heat but does not cycle heater properly. Checked and verified good airflow and vents are clean. Order and replace timer and cycling tstat. ; ordrng 1 WPW10185982 (Timer) and 1 WP3387134 (Tstats)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Milford, Massachusetts 01757

Angel R.

Job Details: 07/25/2023

"Called Tech line, suggested replacing the 3 way valve after we ran test 4 on diagnostics. FC is working fine. Found no frost on RC evap. SR#7736939141. Got valve price from Mike.; ordrng 1 W11580434 (3 way valve)"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Worcester, Massachusetts 01606

Roger R.

Job Details: 07/25/2023

Installed new wire harness due to burnt wires at the terminal block. All checks ok. ; dspstn on spec-tagged invntry: 1 WPW10245259 TERMINAL BLOCK

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Worcester, Massachusetts 01604

Roger R.

Job Details: 07/25/2023

"Arrived and found unit unplugged. Plugged in and drain pump is running and no water in tub. Checked water sensor hose and it is normal and no restrictions. Called tech support. Was told unit may be in flood mode and to wait 10-15 minutes and unit may start to respond if not then replace main board again. Waited from 11:30 to 11:45 and unit did not stop trying to drain out. Will order another new main board W11626074; ordrng 1 W11626074 (Board, main)"

We serviced a

WHIRLPOOL WASHER

Model Mvw4505mw0

Near Worcester, Massachusetts 01604

Roger R.

Job Details: 07/25/2023

Installed all parts and checked all okay.

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW2

Near Worcester, Massachusetts 01602

Roger R.

Job Details: 07/25/2023

Found unit had a bad start capacitor on the motor. Quoted $79.99 for new capacitor and $199 labor charge. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Paxton, Massachusetts 01612

Roger R.

Job Details: 07/25/2023

Found no power at wall recommended calling electrician to restore power to outlet.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 07/25/2023

"Inspected and found O-ring on drain pump pinched, replaced with new drain pump and cycled, tested fine.; used 1 W10876537 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 07/25/2023

"Replaced light switch and control. Entered diagnostics, ensure correct information was stored. Tested, all operating properly."

We serviced a

LG REFRIGERATOR

Model LTCS20020W

Near Windsor Locks, Connecticut 06096

Chuck M.

Job Details: 07/25/2023

"Received evaporator cover but fan was in included in assembly. Reordered. ; rqstng P&A on 1 AEB75144906 (Grille and Fan Assembly), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near East Granby, Connecticut 06026

Chuck M.

Job Details: 07/25/2023

Customer complaint is that washer stopped working and has error code F06e02 communication error. Ran diagnostics and confirmed error code. Found motor control not responding. Ordered control. ; ordrng 1 WPW10374126 (cntrl-elec)

We serviced a

GE REFRIGERATOR

Model PSF26MGWABB

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 07/25/2023

Installed reservoir and tested. No leaks found.

We serviced a

WHIRLPOOL DISHWASHER

Model MDBH979AWW3

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 07/25/2023

"Tested unit and found machine running normally and starting up ran diagnostics and found no errors let unit recalibrate and machine went threw as designed. Checked owi sensor and it is clean and operating normally, advised customer unit is working to specs and washing as designed"

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 07/25/2023

Installed all new parts and ran ice maker on a fast ice cycle let unit make ice and unit stayed on and dumped waited for drain and unit pumped out water and restarted the cycle normally. All operations now working to specs

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 07/25/2023

"Found thermal cutoff bad, replaced, unit still not heating. Element check good. Found 240v to unit. Found onlyn40v coming from timer. Needs timer. Ordering timer, Informed customer office will call when part comes in. ; ordrng 1 WPW10185982 (Timer), used 1 279769 (THERMAL CUTOFF) from stock"

We serviced a

GE REFRIGERATOR

Model GNE25JGKWFBB

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/25/2023

"Inspected and found water filter not screwed in all the way. Tightened and cycled, flushed water system and tested fine. Allow 24 hours for ice production."

We serviced a

WHIRLPOOL WALL OVEN

Model WOS31ES0JS01

Near East Hartford, Connecticut 06108

Chuck M.

Job Details: 07/25/2023

Customer complaint is that oven door glass shattered while cooking. Took pics. Ordered door glass. ; rqstng P&A on 1 W11455430 (Door Glass) and 1 W11178521 (nameplate)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/25/2023

"Inspected and basket went out of balance and broke multiple parts and outer tub, will order parts needed and customer will call fro return date when they arrive.; ordrng 1 W11550886 (Tub ring) and 1 W11172199 (Basket) and 1 W10371566 (Outer tub) and 1 W11217817 (Suspension rods) and 1 W11607637 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Near Medway, Massachusetts 02053

Angel R.

Job Details: 07/25/2023

Customer has no paperwork and door is locked. Cannot get drain pump to stop. Gave customer ballpark quote on labor and parts and they decided it may be a better idea to buy a new one.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 07/25/2023

"F1e2, f7e6, f0e2 cleared history. Motor control fault, motor fault. Ran diagnostic cycle, Turned slowly then just hummed in spin, basket turns freely. Unplugged/ plugged f1e2 error, ran test again, completed test no errors. Reoccurring issue. Control (2x),harness, motor and capacitor have been replaced, will work fine in testing and then after a load goes back to same issue.Called tech line and gave history, had me go into normal cycle which is now working, which it has done each visit.Deemed unrepairable.Sr#7736940196"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 07/25/2023

"Unit frosting and n upper section of freezer, found gasket not sealing upper right. Reformed gasket and advised customer to leave door closed for next 6 hours to allow to take form."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Springfield, Massachusetts 01108

Mike K.

Job Details: 07/25/2023

"Complaint unit was making ice after repair. Icemaker was off, turned on and activated test cycle, completed and filled fine. No additional charge"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Huntersville, North Carolina 28078

Mark C.

Job Details: 07/25/2023

Unit is not making ice due to a ice cube being stuck between the mold and arm. Cleared blockage unit is fully operational.

We serviced a

SAMSUNG WASHER

Model WF393BTPAWR/A2

Near Millis, Massachusetts 02054

Angel R.

Job Details: 07/25/2023

"Ran rinse and spin cycle with several towels in. Quoted customer on shock absorbers and labor, unit is shaking violently and they are squeaking. They will think about doing the repairs and get back to us."

We serviced a

KITCHENAID RANGE

Model KECC604BSS00

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/25/2023

"Inspected and found left front burner and switch non operational, quoted and they will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM05

Near Simsbury, Connecticut 06070

Ruben C.

Job Details: 07/25/2023

Checked unit found evap only had frost on two lines ordering comp and drier; rqstng P&A on 1 W11209866 (Comp) and 1 W11490399 (Drier)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Waterbury, Connecticut 06704

Martino S.

Job Details: 07/25/2023

"Check unit both sections not cooling, check amperage on compressor only 1amp and running sluggish and very hot. Appears to have leak of irfeccentt compressor. Customer insist on having unit replace saying its only a few days old he doesnt want unit repair. Try to call tech line for documentation but unable to get through. Sr # 7736943624"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAT4

Near Norton, Massachusetts 02766

Angel R.

Job Details: 07/25/2023

Ran unit a couple times and got pump to pass whatever was clogging it. Tested ok.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Worcester, Massachusetts 01604

Roger R.

Job Details: 07/25/2023

Found unit has a bad gearcase that shows evidence of leaking and is noisy during agitation. Will need new gear case and slider ; ordrng 1 W11449841 (GEARCASE) and 1 W10734521 (SLIDER)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 07/25/2023

"Checked over unit and found fridge door gaskets ripping on top and along the whole side this is causing poor sealing on fridge doors letting warm air in and condensation, will order new left and right door gaskets and return with parts ; ordrng 2 W10830274 (Door Gasket)s"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 07/25/2023

"Checked over unit and found top basket not sliding in found right side of unit bent inward and side of door bent causing rack and door to not close, tried to adjust but unit is bent bad it will need new tub assembly, front door,inner door,hinges,gasket,seal and wheels some parts where special ordered advised if she gets 7nit replaced plz call office ; ordrng 1 W11409865 (Tub assembly) and 1 W11483553 (Gasket) and 2 W11614118 (Wheels)s and 1 W11559689 (Inner door) and 1 W11664713 (Seal) and 1 W11573703 (Hinge left) and 1 W11573702 (Hinge right)"

We serviced a

LG DRYER

Model DLEX2650W

Near Franklin, Massachusetts 02038

Angel R.

Job Details: 07/21/2023

"Install kit, door switch broke in the process will order new one.; used 1 Delgkit ( Dryer repair kit) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 07/21/2023

"Inspected and found open high limit , part was defective, replaced with new high limit and cycled, temp, tested fine. Sending part back for credit.; used 1 279816 (THERMAL KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Glastonbury, Connecticut 06033

Martino S.

Job Details: 07/21/2023

"Ice maker bin is full with ice and ice maker working, customer have the part for feature use."

We serviced a

GE DRYER

Model GFDS140GDOWW

Near Attleboro, Massachusetts 02703

Angel R.

Job Details: 07/21/2023

"Found igniter faulty, will order and use coils from truck stock.; ordrng 1 WE04X25996 (igniter), used 1 279834 ( COIL KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Palmer, Massachusetts 01069

Roger R.

Job Details: 07/21/2023

"Unit not making ice. Entered diagnostics and found unit showed a bad ice maker. Not harvesting test 44 failed with a 23 code. Installed new ice maker and retested. Unit failed test as well and is now jammed. Will submit new part for exchange due to defective. Called tech support and was guided to check door harness wiring. Found broken orange wire. Will need new freezer door as well as another ice maker. Will submit for authorization and order as needed Sr number 7736909258 ; rqstng P&A on 1 W10873791 (ICE MAKER) and 1 LW11037733 (Door, freezer), used 1 W10873791 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Warren, Massachusetts 01083

Roger R.

Job Details: 07/21/2023

"Customer complained of erratic temperatures in the oven. Checked both heaters working properly and temperature sensor is well within specifications. Unit will need new main control. ; ordrng 1 W11567368 (Control, oven), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 07/21/2023

"Installed hub and wash plate. Tested and found tub seal on gear case turns with drive shaft causing loud squeal. Ordered gear case, suspension and wash plate. ; ordrng 1 W11454734 (Gear Case) and 1 W11130362 (suspension) and 1 W10752283 (washplate)"

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 07/21/2023

Customer complaint is that washer lid will not unlock. Inspected and found lock circuit is stuck closed and it constantly clicking. Lid lock is not responding. Ordered lid lock and control. ; ordrng 1 W11188527 (cntrl-elec) and 1 WPW10482836 (latch)

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near West Hartford, Connecticut 06110

Chuck M.

Job Details: 07/21/2023

Installed new basket. Customer says its still shaking. Informed customer the the shaking is normal. Cussing put his level to washer and it is leveled properly. Washer is operating normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV04

Near Vernon, Connecticut 06066

Chuck M.

Job Details: 07/21/2023

Customer complaint is that water was not dispensing. Found air pressure in water line. Relieved pressure and tested. Showed customer it works.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 07/21/2023

Whirlpool tech support spoke with (Chris) his suggestion was to replace inner basket because of the gap between wash plate and inner basket possible for something to get stuck down in there and tore. Customer has spoke with customer care and she is wanting to have the unit replaced. I told her we cannot make that decision we have to follow whirlpools suggestion and that is replacing inner basket. Im going to order the part per tech support. I will advise customer that if she gets new unit to please call our office to cancel order.SR # 7736909703; ordrng 1 W11178227 (Inner basket)

We serviced a

GE REFRIGERATOR

Model PFSS2MIYCSS

Near Wethersfield, Connecticut 06109

Martino S.

Job Details: 07/21/2023

"Replace defective condenser fan motor, fan blade and check unit cooling fan motor running, break off small portion of fan bracket for clearance of fan blade motion."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near Granby, Connecticut 06035

Ruben C.

Job Details: 07/21/2023

Received part damaged reordering damaged part left vent with cust; ordrng 1 W11035836 (Ui/panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Simsbury, Connecticut 06092

Ruben C.

Job Details: 07/21/2023

Replaced control and fan motor tested operation normal

We serviced a

GE WASHER

Model GTW725BSN1WS

Near Suffield, Connecticut 06093

Gary V.

Job Details: 07/21/2023

"Phone #860-462-5895. Inspected and found mode shifter broken, getting voltage but not shifting, will order part and return.; ordrng 1 WH03X31937 (Mode shifter)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Holden, Massachusetts 01520

Chris B.

Job Details: 07/21/2023

Complaint that the unit is shaking and the dispenser drawer keeps opening up. Found tray not holding its place well which should have some hold to it as normal. Will order soap dispenser tray. ; ordrng 1 W11524105 (Dispenser Housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBW00

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 07/21/2023

"Found leak coming from water line to valve connection, pulled line out and reinserted, tested again and not leaking. If reoccurs would need to replace water valve.removed guide that was adding horizontal pressure on connection and added some tape on metal back cover to cushion water line."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Newington, Connecticut 06111

Martino S.

Job Details: 07/21/2023

"Check unit as per customer complain unit making lots of noise, ran unit in quick wash cycle unit make lot of noise in drain and spin cycle. Remove wash Plato check for coins no coin, check clutch underneath transmission leaking oil noisy operation. Please order part tentative P/A.; ordrng 1 W11449840 (Gare cage) and 1 W11481722 (Actuaror) and 1 W10721967 (Clutch kit) and 1 W11239857 (Belt) and 1 W10752187 (Nut) and 1 W10902814 (Wash plate)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HBL

Near East Hartford, Connecticut 06118

Martino S.

Job Details: 07/21/2023

"Check unit tub gasket lower right bottom portion of tub gasket fallen out, reattach gasket, clean sump filter, instruct customer on how to remove lower rack in and out. Check unit working to specs on diagnostic cycles."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near East Hartford, Connecticut 06118

Martino S.

Job Details: 07/21/2023

Unit drain but will not spin slow movement humming parts order tentative P/A; ordrng 1 W11395618 (Run capacitor) and 1 W11481722 (Shifter)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near East Hartford, Connecticut 06118

Martino S.

Job Details: 07/21/2023

"Check unit as per customers complaint unit leaking, turn on regular cycle unit fills and wash then cancel drain. While draining water is backing up from customer stand pipe. Pipe cant handle the water flow pipe needs cleaning, customer aware and will get a Plummer to clean drain, unit check working to specs."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near West Hartford, Connecticut 06110

Martino S.

Job Details: 07/21/2023

"Ice build up on evaporator no fan operating, parts order tentative P/A.; ordrng 1 Wpw10464673 (Evaporator fan motor) and 1 WPW10384183 (Thermistor)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 07/21/2023

"Customer complained of intermittent vibration/ grinding noise. Ran unit hand heard vibration start and stop intermittently. Took unit apart and found all wheels look good, pulley looks good. Found motor is vibrating more than normal intermittently, issue isnt with the mounting, tried fighting all screws and fasteners issue still present. Ordering new motor and. Blower wheel. Motor is making a vibration and causing blower housing to shake when it happens. During normal operation its not bad but when it starts vibrating the vibration travels in the whole of the blower housing to the exhaust area. Scheduled return call for 7-28-23 pm; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Hebron, Connecticut 06231

Jeremy B.

Job Details: 07/21/2023

Washer making grinding noise. Found rotor bolt all the way out sitting in drip pan. Reinstalled rotor bolt and tightened. Ran calibration then self test all checks ok.

We serviced a

WHIRLPOOL RANGE

Model WEC530H0DS0

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 07/21/2023

Replaced infinite switch and burner testing fine; dspstn on spec-tagged invntry: 1 330031 RECEPTICLE (USE OLD BRACK

We serviced a

SAMSUNG REFRIGERATOR

Model RF31FMEDBSR

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 07/21/2023

"Was getting noise from fan again, , been silent last day. Found Evap is frozen up again, top half. Evap sensor at 62k ohm, repositioned sensor and steamed clear Evap. Fan was not blocked when cover removed but not running, after reassembly let unit run on power cool for 15 + minutes, verified fan came on.If reoccurs preorder Evap cover and Evap sensor"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Charlotte, North Carolina 28205

Robert A.

Job Details: 07/21/2023

Cx complaint that the units does not seem to cool as well as before. I inspected the unit to confirm the complaint. I found water drops forming near the door and on the ceiling of the FC. I checked the the seal and found a screw in the door seal allowing warm air to enter the FC. This will effect the cooling performance. I removed the object and adjusted the seal to close properly. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Charlotte, North Carolina 28205

Robert A.

Job Details: 07/21/2023

Cx complaint that the unit is not reaching set temps. I inspected the unit to confirm the complaint. I found a stored error code: f8e0. I replaced the blower fan with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 07/21/2023

"Tested unit And found washer running and washing ran diagnostics and found error F2e2 ui disconnected let unit run thew a self test and machine went thew properly, ran a spin cycle and unit errored out user interface disconnected, removed cntrl and all connections where ok. Replaced user interface and recalibrated machine ran wash and spin cycles all function now working to specs"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Avon, Connecticut 06001

Ruben C.

Job Details: 07/21/2023

Checked unit found gearcase noisy in agitate and spin could not get agitator off would need gearcase splutch agitator basket and bolt gave cust estimate could not email to her does not have email

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Douglas, Massachusetts 01516

Amanda R.

Job Details: 07/21/2023

Fills and drains motor getting 120v from control not washing needs sump assembly replaced ; ordrng 1 W10888591 (Sump)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Douglas, Massachusetts 01516

Amanda R.

Job Details: 07/21/2023

Unit not washing water was turned off going to unit turned water on drain hose going down directly through floor while filling it is draining at the same time they didnt use original drain hose and explained it cant go down through floor because it can create a syphon

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Woodstock, Connecticut 06282

Amanda R.

Job Details: 07/21/2023

Replaced damper assembly and styrofoam piece around it both ff section door gasket are ripped in multiple places order two grey ff door gaskets ; rqstng P&A on 2 WPW10460580 (Gasket)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 07/21/2023

92 84 unit is flashing 8/4 error code open float switch water in drip tray cleared drip tray and made sure unit was level ran automatic test went over soap usage and water temp and how to run a vinegar bath

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Charlotte, North Carolina 28208

Robert A.

Job Details: 07/21/2023

Cx complaint that the unit seems to be burning the rear wall. I inspected the unit to confirm the complaint. The brown marks are simply grease from inside the oven accumulating as the fan releases the greasy air. The area of concern is directly above the air vent. I suggested to clean the oven to resolve the grease build on the backsplash tile. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Mount Holly, North Carolina 28120

Mark C.

Job Details: 07/21/2023

Installed new boot and dispenser assembly unit is fully operational.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Davidson, North Carolina 28036

Mark C.

Job Details: 07/21/2023

Unit is heating properly it takes 2 minutes for the hot water to reach the machine and the max temperature is in the. 90s not hot enough to generate the heat needed to dry the dishes efficiently.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Worcester, Massachusetts 01605

Chris B.

Job Details: 07/21/2023

Replaced parts and regressed the arbor and unit dispensing properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 07/21/2023

"Customer complained unit wont spin . Upon arrival found no error codes stored. Ran service mode and found all functions work until setting to any spin or agitate. When set to spin or agitate tests in Manuel service mode unit complete shuts down and lights go off on control. Checked incoming power and unit has 120v, found unit has correct polarity on outlet. Checked continuity through all wires to motor and actuator and capacitor to board. All check as having continuity. Replaced actuator and issue still present. Temporarily replaced capacitor and issue still present. Checked windings on motor and all checks ok 5.4 ohm , checked continuity of drain pump, was also in range per tech sheet, 21ohm. Unplugged drain pump and issue still present, unit just shuts off. Ordering main control and motor. Scheduled return call for 7-26-23 am. ; ordrng 1 W11603810 (Control) and 1 W10890624 (Motor), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 07/21/2023

"Returned to install parts ordered by previous tech, installed rack clips and showed customer unit, customer checked unit as ok. Unit racks are now standing and showed customer how to adjust to lowering rack line. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Pelham, Massachusetts 01002

Roger R.

Job Details: 07/21/2023

Unit checks okay at this time. Suspect customer was using extra power button. Customer confirmed. Instructed about usage. Trip charge only. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Amherst, Massachusetts 01002

Roger R.

Job Details: 07/21/2023

Checked unit found overload error code and no others. Cleared code. Tested and checked. All seems okay at this time suspect actuator maybe faulty. Quoted $79.99 for actuator and $70 labor charge $199 less $129 trip charge =$70 ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WTW5057LW0

Near Salisbury, North Carolina 28146

Vincent O.

Job Details: 07/21/2023

Found loud grinding and clacking noises coming from worn gearcase. Order and replace drive assembly. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11510461 (Washplate)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 07/21/2023

Found customer is not using rinseaid. Ran diagnostics and verified proper operation of heater. Instructed customer on proper use of rinseaid. Also explained plastic tubs hold water. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Davidson, North Carolina 28036

Vincent O.

Job Details: 07/21/2023

Installed new compressor. Pulled vacuum and checked for leaks. Recharged. Verified proper cooling. All functions check ok. Any further issues customer will need second opinion. ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near Charlotte, North Carolina 28215

Vincent O.

Job Details: 07/21/2023

No problem found with unit. Customer complaint is that control panel is too hot to touch on right side and door gets hot. Cycled unit and verified proper temps inside oven. Customer is not having issues with cooking. Heat customer is feeling is from ventilation. This is normal by design. All functions check ok. Unit operating as designed.

We serviced a

KITCHENAID WALL OVEN

Model KEBS107SSS04

Near Matthews, North Carolina 28104

Jeff L.

Job Details: 07/21/2023

Replaced broil unit on wall oven. Preheat oven on broil all components are operating normally. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Amherst, Massachusetts 01002

Roger R.

Job Details: 07/21/2023

Found unit has a parts frost pattern on evaporator indicating a failed sealed system. Unit not economical to repair. Customer to purchase new.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Amherst, Massachusetts 01002

Roger R.

Job Details: 07/21/2023

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Wesley Chapel, North Carolina 28104

Jeff L.

Job Details: 07/21/2023

Customers wall cap was completely restricted with lint had to remove critter guard and remove all the lint. There was nothing restricting blower wheel I seen the wall cap walking into the customers house. Unit ran and checked ok. I advised customer this is the one and only customer install and instruct(Call complete)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 07/21/2023

Complaint not drying dishes run the dishwasher at night before going to bed. When I first got it I could open the door and the dishes would be hot now when I open the door early in the morning dishes are cold. I found incoming water temperature maximum as 112.4? Too cold at multiple sink faucets. Incoming water temperature must be a minimum of a 120?. No error codes and fault history ran diagnostic cycle found in the middle cycle unit getting 9amp draw heater is working fine. No additional issues found unit. Customer is using rinse agent.

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Indian Trail, North Carolina 28079

Jeff L.

Job Details: 07/21/2023

Found door not shutting all the way on right side.. found service bulletin in regards to this problem per bulletin Im ordering the whole door frame and hinges. Told customer we will call when parts come in; ordrng 1 W10783078 (Stainless door assembly) and 2 W10874474 (Door hinge)s

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 07/21/2023

Customers complaint is washer making a squeaking noise. Inspected underneath and found a large amount of oil and grease dripping. Grease damaged all parts. Took pictures requesting autho on parts. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Cam kit) and 1 WPW10427633 (Shield) and 1 W11395618 (Capacitor) and 1 W11550891 (Agitator)

We serviced a

MAYTAG WASHER

Model MVWB765FC2

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 07/21/2023

Customers complaint is washer making grinding noise. Ran diag and ran self test. Found the shaft in gearcase worn. Needs new gearcase quoted customer.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 07/21/2023

Refrigerator powering off and on. Replaced main control and tested unit now powered on and started cooling properly. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 07/21/2023

Complaint Lid will not latch. Latch issue I found strike is broken. I replaced strike tested operations everything working fine.; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 07/21/2023

"Complaint, isolation valve, making loud buzzing noise, as well as dual valve, water filter, housing, leaking consistently. Customer Hass to have a tray and paper towels down or will start leaking onto her floor. Damper door is making motor noises as well. No issues with ice production. No issues with water dispensing. No additional issues found with refrigerator. Other than customer has all the food pushed up against the back wall, preventing proper airflow, causing food to freeze in fresh food section soda, cans to explode. office to call customer when parts come in. ; ordrng 1 WPW10341320 (Dual valve) and 1 W11512399 (Valve) and 1 WPW10394053 (Housing)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 07/21/2023

I replaced harness and pantry door i tested operation no leaks no cooling issues no additional issues reported either. Door came with new ui

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Sharon, South Carolina 29742

Mitch H.

Job Details: 07/21/2023

"Replaced suspension rods, ran calibration. Tested, washer operating properly. No unusual noises or movement."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 07/21/2023

"Checked and found no response from panel. No lights, will not enter diagnostics or any cycle. Tested and found correct voltage coming to dishwasher. Requesting P&A for control and user interface.; rqstng P&A on 1 W10803367 (User interface) and 1 W11368631 (Control), dspstn on spec-tagged invntry: 1 W10805015 PUMP&MOTOR"

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Indian Land, South Carolina 29707

Mitch H.

Job Details: 07/21/2023

"Tested dryer, all functions operating properly. Educated customer on use of features and functions. Dryer was pushed back crimping vent. Pulled dryer out to allow proper airflow.I -n- I now fulfilled."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Indian Trail, North Carolina 28079

Jeff L.

Job Details: 07/21/2023

Replace compressor and dryer filter recharge unit 4.2 ounces of R134a refrigerant sprayed bubbles for leaks no leaks were detected all components are running and operating normally. Unit ran and checked OK(Call complete)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 07/21/2023

Found both doors not sealing properly and frost and condensation on shelves. Took pictures requesting autho on parts. ; rqstng P&A on 1 LW10916048 (Freezer door) and 1 LW10916047 (Fresh food door) and 1 W11178521 (Name badge)

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 07/21/2023

"Found no response from control. No lights and will not enter any cycle or diagnostics. Replaced control, tested, now working but found drain pump bad. Ordering drain pump. Called office, scheduled return visit for 7/25 AM.; ordrng 1 W10919003 (Drain pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 07/21/2023

Checked and found water flow from dispenser weak. Valve is actuating. Customer did not have bypass cap. Customer is going to purchase new filter and if problem persists they will call back

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 07/21/2023

"Replaced dryer control board. Tested, all functions and cycles operating properly."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF8

Near Attleboro, Massachusetts 02703

Angel R.

Job Details: 07/21/2023

"Installed tower, tested ok. Freezer seems to be working ok as well."

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