Service History 592

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1160CB2

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 07/13/2023

"Not heating I replace parts found diode Had failed replace diode as well. No additional issues found.; dspstn on spec-tagged invntry: 1 WPW10693025 MAGNETRON , used 1 W11256462 (DIODE UNIV) from stock"

We serviced a

MAYTAG WASHER

Model MHW8630HW1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/13/2023

Washing machine will not spin nor drain properly water still in bottom clothing saturation occurs at end of the cycle. I found water valves hot and cold are making loud squealing noise in diagnostics. I found drain pump is not properly draining either I checked suspension suspension. Seems fine F0E5F8E1F9E1 cleared codes. Office call customer when parts come in. ; rqstng P&A on 1 W11316256 (Valve) and 1 W11316255 (Valve) and 1 W11458345 (Pump)

We serviced a

MAYTAG WASHER

Model mvwc415ew1

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 07/13/2023

"Customer complained unit not working, hears clicking noise. Found lid lock it working. Replaced lid lock. Found unit working. Found receptacle the unit is plugged into is not hooked up properly, unit is working now but Informed customer to get electrician to properly install receptacle to prevent issue with power in future. Informed customer if issue from receptacle happens in the future warranty wouldnt cover call. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 07/13/2023

"Customer complained of f5 error. Found f5e2, and f5e3 errors. Replaced lid lock from ts. Ran service cycle and all functions working properly. Verified proper operation. ; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 07/13/2023

"Customer complained unit leaking and noise. Found inner tub is off balance. Tried replacing hub and hub not issue, had to cut off old hub due to screws being corroded. Needs inner tub. Screws to hub, hub and suspension due to damage from inner tub shaking unit. Ordering parts under p&a and Informed customer of job is authorized inner tub will come to home, when part arrives check for damage and call office to schedule return call. ; rqstng P&A on 1 W10528947 (Hub) and 5 WP8533953 (Screw)s and 1 W11172199 (Inner tub) and 1 W11217817 (Suspension), used 1 W10528947 (HUB) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lincolnton, North Carolina 28092

Mark C.

Job Details: 07/13/2023

Installed new control unit is fully operational.

We serviced a

MAYTAG COOKTOP

Model MER7700LZ2

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 07/13/2023

Retuned to install parts ordered. Installed new cooktop and took. Ran all oven eyes to test function. Verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 07/13/2023

"Customer complained unit not working. Found drain pump electrical line had broken off at pump , needs new harness and pump. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Pump)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Indian Trail, North Carolina 28079

Jeff L.

Job Details: 07/13/2023

"Found UI flashing and showing white screen I replaced all boards and resolved that issue. When using microwave it sometimes will start and sometimes it will stop during a heating cycle, acts like door has been opened you can push against the door and it starts working again. The door hinges are working correctly, the door is shutting properly. I did find the interlock a little weak and not clicking every time. I ran unit several times getting thru a minute cycle sometimes and sometimes not. The door is not moving during operation I suspect the switch is going bad so I ordered a W10211972; ordrng 1 W10211972 (Interlock switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Stallings, North Carolina 28104

Jeff L.

Job Details: 07/13/2023

Unit had been unplugged for about a week when I arrived. I plugged unit in I can hear the evap fan motor making a noise which needs to be replaced. The customer said the door alarm was going off in fresh food section continuously but unit was cooling. I also have a good frost pattern compressor is running condenser fan is running. Output of board seems to be normal.. orders fan motor and blade; ordrng 1 W11578030 (Evap fan motor) and 1 WP67006337 (Evap fan blade)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 07/13/2023

Replaced bad evap assembly in fresh food section and replaced drooping heater in freezer section. After replacement of both parts I seen a service bulletin about replacing board as well so that the fan will run longer on the fresh food side. So I need to order part# W11467021 and return when part comes in. I did not see service bulletin on 1st trip. This is on the technician I apologize for the inconvenience.; ordrng 1 W11509095 (Control board)

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 07/13/2023

Found dishwasher filling with water and draining. Wash motor is getting 120 volts but no operation I have ordered part #W11613570 and will return next Thursday morning 7-20-23; ordrng 1 W11613570 (Sump assembly)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Watertown, Connecticut 06795

Martino S.

Job Details: 07/13/2023

"Check unit found drum busted Teflon separated drum unable to turn,. ordrng 4 Wpw10314173 (Rollers)s and 1 W10626460 (Drum)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 07/13/2023

Found ice maker error code E2 for motor lost home position. Tried cycling icemaker with diagnostic tests but unit did not respond. Will neeed new ice maker again. Quoted $197.80 for new ice maker W11658802 and $239 labor. Part was installed over 12 months ago. Charged trip charge only. If repair is desired call office and pay balance due within 7 days.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/13/2023

"I replaced all parts, tested operations at full frost pattern on both evaporators test 4 no restrictions. Found new filter dryer also installed that is UV dyed. I did find additional issue a freezer door leaking air at the bottom of the door. Causing frost to build up on the bottom drawers. Gasket is molded into door. will need door gasket to fix. ; ordrng 1 W10407216 (Gasket grey frz dr)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/13/2023

Complaint F7 E2 error code. Dishwasher will not do anything but chime. I found no loose connectors. I did find motor just hums like its locked up unit will need a new motor to fix. I am ordering a control as a precaution as well. unit does have proper voltage getting to it and its properly grounded. ; ordrng 1 W11632707 (Control)

We serviced a

KITCHENAID ICEMAKER

Model KRFC704FBS03

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 07/13/2023

Completely clumpy ice I found ice maker leaking unit will need ice maker to fix. ; ordrng 1 W11557001 (Ice maker)

We serviced a

MAYTAG WASHER

Model MHW6630HW1

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 07/13/2023

"Complaint not dispensing, fabric softener softener valve, not getting any pressure to it. Im ordering Valves and Im ordering Dispenser new diverter valves on this specific dispenser. Water pressure is 68 psi.; ordrng 1 W11316256 (Valve) and 1 W11316255 (Valve) and 1 W11524103 (Dispenser)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 07/13/2023

"Unit is under 1yr warranty per service bench, customer does not have reciept.Broken belt, worn idler.Replaced with dryer kit, working properly. Unit running while writing notes and hear popping sound, drum not turning, found belt popped off again but also gear on motor broke off. Replaced motor.; used 1 4392065 (DRYER REPAIR KIT), and 1 279827 (MOTOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 07/13/2023

Complaint leaking from behind unit started a regular normal cycle with clothes inside basket let wash for 20 mins advanced to drain and spin cycle couldnt duplicate leak recommended taking pictures and leaving pulled out from under countertop to able to see leak

We serviced a

WHIRLPOOL WASHER

Model CET9000GQ2

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 07/13/2023

Throwing f27 error code replaced pressure sensor and called tech support to clear code and run test mode started a hot cycle after went over should only be using liquid he detergent two tablespoon and running empty hot cycle to flush basket once a month ; used 1 WPW10448876 (SWITCH-WL) from stock

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Woodstock, Connecticut 06282

Amanda R.

Job Details: 07/13/2023

Not agitating or spinning shifter fault ran automatic test just hums when trying to agitate and spin replaced capacitor tested agitating and spinning ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

JENN-AIR RANGE

Model WW30430B

Near West Hartford, Connecticut 06110

Ruben C.

Job Details: 07/13/2023

Ordered incorrect part relay board is no longer available cust has to be issued a refund minus service charge did not use parts sending parts back; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR

We serviced a

WHIRLPOOL RANGE

Model KFGC558JSS05

Near Union, Connecticut 06076

Amanda R.

Job Details: 07/13/2023

Bake in both ovens not working ignitors not sparking orange and yellow wires going to ignitors not plugged in attached wires tested both ovens lighting

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRW07

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 07/13/2023

Complaint not holding temp in 30-40 based on customer thermometers explained how freezer cools ff section and safe zone for food is 37 to 42 things freezing good lost milk once since purchased normal frost pattern on evaporator showed customer the coldest setting is with all four leds light up

We serviced a

WHIRLPOOL DRYER

Model MED6630HC1

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 07/13/2023

Replaced heater element tested operation normal

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Newington, Connecticut 06111

Ruben C.

Job Details: 07/13/2023

Checked unit replaced washplate advised cust to clean washer also had issue with latch was not locking replaced latch tested operation normal; used 1 W11394572 (Latch) from stock

We serviced a

GE REFRIGERATOR

Model PFSS2MIYCSS

Near Wethersfield, Connecticut 06109

Ruben C.

Job Details: 07/13/2023

Checked unit found cond motor seized blade worn down on fin ordering motor and blade; ordrng 1 Wr60x10209 (Cond motor) and 1 Wr60x24484 (Cond fan blade)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near East Hartford, Connecticut 06118

Ruben C.

Job Details: 07/13/2023

Replaced main valve housing unit gets water on normal sometimes but not in test mode ordering control also tub is off center wobbling ordering basket gearcase and washplate; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10752719 (Basket) and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W11116592 (Control)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near East Hartford, Connecticut 06118

Ruben C.

Job Details: 07/13/2023

Checked unit does not do it all the time gearcase is noisy on spin ordering gearcase and agitator and bolt; rqstng P&A on 1 W11449840 (Gearcase) and 1 W10752187 (Screw) and 1 W11550891 (Agitator)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near East Hartford, Connecticut 06118

Ruben C.

Job Details: 07/13/2023

Replaced drain hose tested operation normal ran cycle normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 07/13/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0E

Near South Windsor, Connecticut 06074

Chuck M.

Job Details: 07/13/2023

Installed screws studs and shield. Found gasket torn causing leak. Replaced from T/S and tested. No leaks found. ; used 1 W11177741 (GASKET) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 07/13/2023

"I installed the ordered part and tested the unit for the cx. The unit still not working. Im ordering a transformer, diode and capacitor to resolve the issue.; ordrng 1 W10836753 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Mint Hill, North Carolina 28227

Robert A.

Job Details: 07/13/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Mint Hill, North Carolina 28227

Robert A.

Job Details: 07/13/2023

"Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. The unit is heating and tumbles but has poor airflow. I ran the unit and checked the exterior duct exit, there was no air coming out. The home needs the dryer duct cleans to resolve the issue. The unit is working fine."

We serviced a

GE REFRIGERATOR

Model GFE26GGKBWW

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 07/13/2023

Customer complaint is that Fresh Food section is not cooling properly. Inspected and found evaporator fan not spinning. Manually spun fan and it started spinning but loudly. Ordered evaporator fan for FF section. ; ordrng 1 WR60X26866 (fan dc ff evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 07/13/2023

Customer complaint is that ice maker is not working. Jumped out ice maker and it is not cycling. Quoted customer for P&L $424.33. Customer will buy new refrigerator.

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW2

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 07/13/2023

Customer complaint is that washer would not complete cycle. Ran diagnostics and got error code F7e1. Basket speed fault. Ran diagnostics cycle and washer is not spinning and agitated in one direction. Found motor buzzing and struggling to spin. Ordered motor and capacitor. ; ordrng 1 W11497303 (Drive Motor) and 1 W11428524 (Capacitor)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Ellington, Connecticut 06029

Gary V.

Job Details: 07/13/2023

Inspected and found water purging out of stand pipe when washer drains. And informed customer about clogged plumbing problem.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Ellington, Connecticut 06029

Gary V.

Job Details: 07/13/2023

Installing new cooktop and tested fine.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Windham, Connecticut 06226

Jeremy B.

Job Details: 07/13/2023

Installed new parts and tested all burners now working properly.

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Windham, Connecticut 06226

Jeremy B.

Job Details: 07/13/2023

"Installed all new parts. Pulled vacuum recharged and unit now getting cold. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Hartford, Connecticut 06114

Ruben C.

Job Details: 07/13/2023

Checked unit found fan motor blade was frozen with some ice cuasing no cool in refrigerator coil had frost on all tubings and was not fully frozen solid cleared ice from fan blade if issue happens again order evap fan motor and fan blade

We serviced a

JENN-AIR RANGE

Model JGS9900CDS02

Near Suffield, Connecticut 06078

Gary V.

Job Details: 07/13/2023

"Inspected and found door not closing properly, inner door, gasket and hinges need to be replaced, quoted and she will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFO42FTX00

Near Holden, Massachusetts 01520

Chris B.

Job Details: 07/13/2023

Complaint of ice buildup in the freezer side. Found all gaskets needs replacing. Quoted parts and labor. Will order parts for a return visit.; ordrng 2 8201809 (Gasket)s and 1 2309216 (Freezer Gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Worcester, Massachusetts 01605

Chris B.

Job Details: 07/13/2023

Complaint that the unit is not cooling properly. Found bad compressor. Start relay stayed on 120v compressor runs on hot but no cooling. Cap is good. Ill need sealed system done. R134a refrigerant. Signs of corrosion on the line and one of the pins cross to chassis on the compressor. Will order parts for a return visit. ; ordrng 1 WPW10507886 (Compressor Kit) and 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube)

We serviced a

FRIGIDAIRE DRYER

Model LAQE7077KR0

Near Suffield, Connecticut 06078

Gary V.

Job Details: 07/13/2023

"Inspected and found multiple problems, main acu shutting off and not responding properly, air flow sensor fault, exhaust vent clogged, and lint screen clogged. Quoted for main acu and they will call."

We serviced a

ADMIRAL WASHER

Model WTW8900BC0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/13/2023

"Installed new suspension rods and ran thru cycle, didnt see any other problems. Tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Enfield, Connecticut 06082

Gary V.

Job Details: 07/13/2023

"Inspected and found door gasket loose causing long run times and freezing in ff, adjusted door gasket and cycled, tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMW0

Near Worcester, Massachusetts 01606

Chris B.

Job Details: 07/13/2023

Complaint that the unit is leaking water from the bottom front right side. Found unit not leveled properly and needed adjustment. Ran two diagnostic cycles and dishwasher running normal. No leaks detected. No error codes present.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Worcester, Massachusetts 01605

Chris B.

Job Details: 07/13/2023

Complaint that the unit is not making crushed ice. Found broken tooth on the ice bucket bin. Will order parts for a return visit. Unit has extended warranty.; ordrng 1 W11347840 (Ice Bin) and 1 WP2220458 (Auger Coupler) and 1 W10852956 (Spring)

We serviced a

WHIRLPOOL WASHER

Model Mvw4505mw0

Near Worcester, Massachusetts 01604

Chris B.

Job Details: 07/13/2023

Complaint that the unit is not draining correctly. Found broken wires to the drain pump and found excessive oil leak in the gear case. Verified capacitor and read 52microfarads. Will order parts for a return trip. ; ordrng 1 W11449840 (Gear Case) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W11399437 (Drain Pump) and 1 W11643701 (Harness Wire Lower) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW06

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 07/13/2023

No problem found with ice maker. Customer says it made ice for a day and then stopped. Tested ice maker operation and fill. All functions check ok. Performed hard reset. Advised customer to allow bin to fill before using ice. If issue returns customer will need control.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 07/13/2023

No problem found with unit at this time. Customer claiming that LF burner flames go up and down without reason. Unable to duplicate. All flames are proper. Seems like outside air issue. A/c vent right above unit possible cause. Advised customer to record issue if returns. All functions check ok.

We serviced a

WHIRLPOOL WINE COOLER

Model WTW4816FW3

Near Mooresville, North Carolina 28115

Vincent O.

Job Details: 07/13/2023

Installed new control board. Recalibrated unit. Customer had water shut off to house upon arrival.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Troutman, North Carolina 28166

Vincent O.

Job Details: 07/13/2023

Installed new panel

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS04

Near Troutman, North Carolina 28166

Vincent O.

Job Details: 07/13/2023

Installed new console and control. No action. Light inside out as well. Order and replace switch kit and bulb. ; ordrng 1 W11033422 (Interlock kit) and 1 W10886919 (Bulb)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Salisbury, North Carolina 28144

Vincent O.

Job Details: 07/13/2023

Washer is wedge in between wall. Left side of unit is being pressed into basket. Due to the placement of washer being squeezed the basket will hit outer cavity and create knocking noise. No problem found with unit.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 07/13/2023

"Installed new door latch switch, cavity safety and filter board. All checks okay."

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/AA 00

Near Wilbraham, Massachusetts 01095

Roger R.

Job Details: 07/13/2023

Error code for leaking. Checked leak detection sump for signs on leaking and I found a sticky residue but no water. Unable to locate any water leak at this time. If reoccurs would recommend replacing sump assembly. DD82-01353A $339.95 plus labor of $279.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Waterbury, Connecticut 06704

Martino S.

Job Details: 07/13/2023

Check unit found door handles broken parts order tentative P/A; ordrng 2 W10837029 (Door handle)s

We serviced a

MAYTAG DRYER

Model MED5100DW1

Near Cheshire, Connecticut 06410

Martino S.

Job Details: 07/13/2023

"2nd appliance in the home but customer state she have insurance that her mom called in, customer refuse to pay trip charge and I informed customer to schedule through her insurance."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM8

Near Wilbraham, Massachusetts 01095

Roger R.

Job Details: 07/13/2023

"Found unit leaking foam from bottom of door. Cleared soap suds and retested, all okay suds gone and unit not leaking. Advised on soap usage. ; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 07/13/2023

"Found unit has heavy frost in freezer. Initiated defrost in diagnostics and unit did not heat. Found bad heater circuit. Will need new heater assembly. ; ordrng 1 W11650661 (Heater, defrost)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 07/13/2023

"Cx complaint that the unit is not washing the dishes. I inspected the unit is confirm the complaint. I Found error codes: f7e1 f4e3 f5e1. The unit fills and drains but has no wash action. I replaced the sump motor with one from TS and tested the unit for the cx. Now the motor stutters to consistently run. Every few seconds it will turn on momentarily. I removed the panel to check the harness and control, the harness is good as well as the control connections. The unit needs a new control to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11087226 (Control board), used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED85HEFW0

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 07/13/2023

"Cx complaint that the unit is not heating. I inspected th unit to confirm the complaint. I found the unit tumbles and has good airflow but does not heat. I checked the power going to the heater from the relay on the control board, its sending 121v. I checked the element and found a break in it, the fuses are good. I replaced the heater element (TS) and tested the unit for the cx. The unit is working as designed.; used 1 WP8544771 (ELEMENT) from stock"

We serviced a

KITCHENAID RANGE

Model KSDG950ESS6

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 07/13/2023

Replaced main board the fault code and buzzing went away and the led stopped doing crazy stuff such as sending power every where at once. The unit is not yet completely installed still half way out of hole. The customer as major remodeling going on. I was not able to run this unit to check because of insufficient supply such as gas. The builder said he still had a little faint smell of gas. I cannot check for leaks on stove because gas is off. The builder will finish install and check for gas leaks in his installation. At this time unit is repaired.(Call complete)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 07/13/2023

"Replaced control, harness and motor. Ran self diagnostic test fine, recalibrated. Ran drain and spin cycle fine."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Charlotte, North Carolina 28212

Jeff L.

Job Details: 07/13/2023

"Found washing machine with enough soap to wash 10 loads of clothes. Customer said they just got it had done several loads band then it poured soapy water. The next load did not leak. I put unit into service mode and found no fault codes. All components were operating normally. The door boot was good, I ran unit on normal quick wash and ran thru drain spin cycle and unit never leaked. I advised the customer to use 2 table spoons of soap that is all. Unit ran and checked ok(Call complete)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS42NMX00

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 07/13/2023

"Upon arrival fridge was working and operating normally good frost pattern making ice. Customer said on Friday that the freezer portion of fridge warmed up to the point ice cream melted. And some other stuff was getting soft. He went and tripped the breaker and the fridge has worked fine since that point. However, customer says the unit has never kicked into defrost and kicked out feels as if it only comes out if breaker is tripped. There are several service bulletins on this fridge but not for this complaint. From what Ive been told it sounds like fridge may be staying in defrost to long. Calling tech line spoke with rob he agreed with me Im ordering part #W11623098; ordrng 1 W11623098 (Control board)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 07/13/2023

Cx complaint that the unit is not spinning or wringing out the clothes. I inspected the unit to confirm the complaint. I found error codes: f7e5 f8e3. I cleared the codes and ran manual spin and agitate to check the shifter motion. The shifter was stuck in spin and did not move at all. I replaced the shifter (TS) and calibrated the unit for the cx. The unit is working as designed.; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL WASHER

Model NTW3811ST0WW

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 07/13/2023

"Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I found the unit is getting no power, the breaker tripped. The wall outlet has a GFI. I flipped the breaker and removed the dirty water that was inside the unit by running drain and spin. I also started a normal color cycle for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL WALL OVEN

Model WOD77EC0HS01

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 07/13/2023

"Cs had video of unit. Was using lower oven and tried to turn on upper over, would not respond, then would not respond to turn off lower oven, also light was on and couldnt turn off. Turned off breaker and has not been on since.Had power turned back on and both ovens responded, preheated each to 350. Each completed properly and turned off fine. All buttons still working.Checked error history. Multiple f6e0 errors from day of failure. User interface lost communication.Ordering interface, last replaced 4/4/2023. Part covered, trip covered, quoted for laborQuote is good for 7 days. Explained that with installed part and failing again we would replace once, as possible to have bad part, if reoccurring again, we would talk to whirlpool techline for their input. Error directly correlates to user interface and did work after replaced previously"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Granby, Connecticut 06060

Chuck M.

Job Details: 07/13/2023

"Installed screws,studs and front panel. Checked ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Clover, South Carolina 29710

Mitch H.

Job Details: 07/13/2023

"Ran diagnostics, no stored error codes. Tested dishwasher, filling and starting correctly. Pump/motor operating properly. Found dispenser door not opening. Requesting P&A for dispenser.; rqstng P&A on 1 WPW10671905 (Dispenser)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Springfield, Massachusetts 01107

Roger R.

Job Details: 07/13/2023

"Found unit unplugged on arrival. Plugged into out behind unit and found no power at outlet, reset GFCI outlet and retested, all ok unit running properly now."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 07/13/2023

"Found wire harness broken and pump damaged. Also needs new control as drain pump relay is stuck closed and pump running continuously. ; ordrng 1 W11626074 (Control, machine) and 1 W11643701 (Harness, wire) and 1 W11399437 (Pump)"

We serviced a

WHIRLPOOL MICROWAVE

Model MMV1175JW00

Near Plymouth, Connecticut 06786

Martino S.

Job Details: 07/13/2023

Check unit as per customers complaint unit makes loud noises when in use. Turn on unit to heat water unit makes loud posing noises rapidly and burning spell. Call safety team and they advise to order high side parts and two techs back for service and we go from there as customer requested new unit. Customer advised safety team will have a follow up in a couple of days. Parts order tentative P/A and two techs on return.; ordrng 1 W11460698 (Transformer) and 1 W11182140 (Switch assembly) and 1 W11182141 (Interlock switch) and 1 W10163422 (Mag thermistor) and 1 W10850446 (Capacitor) and 1 W10668273 (Therm-Fix) and 1 W11679669 (Therm-Fix) and 1 W11391712 (Magnetron) and 1 W10471570 (Deflector)

We serviced a

MAYTAG WASHER

Model AS9700

Near Granby, Connecticut 06060

Chuck M.

Job Details: 07/13/2023

Customer complaint is that washer is leaking. Inspected and found drain hose from tub to pump is punctured. Quoted P&L. Customer will repair.

We serviced a

GE WASHER

Model GTW465ASN0WW

Near Simsbury, Connecticut 06092

Chuck M.

Job Details: 07/13/2023

Installed drain pump and tested. Washer is draining and spinning.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Stanley, North Carolina 28164

Mark C.

Job Details: 07/13/2023

Awaiting the arrival of the switch schedule once parts arrive.; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 07/13/2023

"Called tech support Fluorescent lights baby monitor nothing plugged in on same outlet sr7736852412 order main wire harness ; rqstng P&A on 1 W11666463 (Harness), states that autho needed"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Iron Station, North Carolina 28080

Mark C.

Job Details: 07/13/2023

Units lower trim is broken off leaving sharp corners. ; rqstng P&A on 1 W11598202 (Trim)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 07/12/2023

Unit cooled down and froze until yesterday pressurized system with 140psi of nitrogen leak in discharge line fixed connection re pressurized system no leaks vacuumed system recharged

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Windsor, Connecticut 06095

Gary V.

Job Details: 07/12/2023

"Installed new gasket and main acu, cycled and tested fine."

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Southington, Connecticut 06489

Martino S.

Job Details: 07/12/2023

Unable to separate blower wheel from motor please order part tentative P/A; ordrng 1 W10837240 (Pulley) and 1 W11549461 (Motor) and 1 W10888146 (Housing) and 1 W11596046 (Seal)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW2

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 07/12/2023

"Installed all new parts and ran machine thew a wash and spin cycle, unit went thew and all operations now working to specs"

We serviced a

LG REFRIGERATOR

Model LSXS26366S/00

Near Burlington, Connecticut 06013

Ruben C.

Job Details: 07/12/2023

Replaced ice maker advised cust to observe for 24 hours to make ice

We serviced a

WHIRLPOOL OVEN

Model MGT8885XS00

Near West Hartford, Connecticut 06117

Gary V.

Job Details: 07/12/2023

"Arrived and found burner head screws rusted and rotted, attempted to take apart , but screws broke, needs additional parts, customer declined repair. Credit to be issued."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GARF30FDGB04

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 07/12/2023

Attached pedal t25 Torx screw hole for left side hinge top screw for pedal customer is going to try and get bigger screw but if not we will have to call tech support took picture

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ellington, Connecticut 06029

Amanda R.

Job Details: 07/12/2023

Replaced evaporator heater element set temps at recommended

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Ellington, Connecticut 06029

Amanda R.

Job Details: 07/12/2023

Replaced evaporator heater and thermistor operation normal ; used 1 WPW10384183 (THERMISTOR) from stock

We serviced a

KITCHENAID FREEZER

Model KRFC604FSS01

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 07/12/2023

Ui and dispenser assembly on left ff door not working reset power to unit checked connections at top of door not getting voltage to door unit is cooling and freezing ; rqstng P&A on 1 W11533213 (Control)

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS3

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 07/12/2023

Replaced cooktop operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB01

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 07/12/2023

Complaint that jazz board was black and unit started defrosting customer had issue with outlets in kitchen had that resolved it wasnt plugged in when I arrived plugged unit in jazz board came on set temps at recommended and compressor kicked on put water bottle in freezer and explained to wait until that freezes checked outlet it is good customer heard loud noise coming from behind unit top had damper open and close sounds normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 07/12/2023

"Both sections running too warm. Found Evap cover with layer of frost, removed and Evap clogged with frost, but heater area clear. Section Thermistors pass and defrost thermostat closed. Unit does not have a defrost test in tech sheet. Thoroughly Steamed clear Evaporator and verified connections to heater, Evap fan functioning.Possible a door wasnt closed fully causing excessive frost that unit was unable to recover from. Unit is set to 8 hour defrost cycle.Cs to monitor"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC0

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/12/2023

Complaint washing machine making an abnormal noise at the beginning of the cycle. And throughout cycle I found drive belt squealing no error codes and fault history no additional noises heard during testing in quick wash cycle or diagnostic cycle. Replaced felt everything working fine. cannot duplicate any other noises. ; used 1 W11239857 (BELT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/12/2023

"Installed new timer and switch found thermostat had went bad again wile customer was using replaced bad thermostat and cycled unit with cloths, found unit now heating and heat cycling on and off like it should on high heat setting. Let unit run with clothes and all operations are now working to proper specs ; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER , used 1 WP3387134 (Thermostat) from stock"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/12/2023

"Checked over unit and found where heat vent discolored found something had rubbed up against heater venting and it stuck to it leaking a black file on it, cleaned vent and scrapped away melted item ran dryer and checked heat found heater cycling and temps reading in range. Advised customer this area of the dryer will get discolored its where the heat is coming out this is normal on all dryers all functions are working as designed"

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