We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Mooresville, NC 28115
Robert A.
Job Details: 02/07/2024
Cx complaint that the units FC door gasket is still not sealing well. I inspected the unit to confirm the complaint. I found the gasket was not positioned in the slot correctly on the upper left corner. I corrected the gasket position and used a heat gun to help mold the gasket. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Mooresville, NC 28117
Robert A.
Job Details: 02/07/2024
"Cx complaint that the unit is making loud noises as it spins. I inspected the unit to confirm the complaint. I found an error code: f6e3. I ran a service cycle and calibration cycle, all components passed with no issues. I ran manual high speed spin test, the noise faintly occurred when the high speed spin stopped and decreased in speed. Im ordering a new control board, rotor and slider to resolve the issue.; ordrng 1 W10734521 (Clutch) and 1 W11260238 (Rotor) and 1 W11624943 (Control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM0
Near Mooresville, NC 28117
Robert A.
Job Details: 02/07/2024
"Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found error codes: f8e2 f7e1 f6e6. I cleared the codes and ran a service cycle. All components passed, except the element heating. The current element has an ohms reading of .66, the new one reads 12.7 ohms. I replaced the element and tested the unit for the cx. I also adjusted the door spring as suggested by he cx. I also mention the benefit of using rinse aid to help the drying performance. The unit is working as designed.I left the part with the cx.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Cornelius, NC 28031
Robert A.
Job Details: 02/07/2024
Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found an error code: f7e4. I checked the slider and found the magnet separated. I replaced the slider and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHW7100DW0
Near Cornelius, NC 28031
Robert A.
Job Details: 02/07/2024
Cx complaint that the unit is leaving wet clothes at the end of cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The cx said they use normal cycles majority of the time. The unit needs a new control board according to the SP W10913408 to resolve the issue. I quoted the cx and collected the service call fee by CC.
We serviced a
BOSCH DRYER
Model WTG86400UC/08
Near Wrentham, MA 02093
Aimee Z.
Job Details: 02/07/2024
Loaded dryer with towels wet and ran on time dry. sounds normal.This is a condensation dryerAll I could hear was the wet towel hit the inside of drum
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/07/2024
"Installed new damper control, tested open and close through diagnostic"
We serviced a
SAMSUNG REFRIGERATOR
Model RF23HCEDBSG/AA 02
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/07/2024
Installed new bucket with ice maker Pushed button icemaker to startComplete; used 1 DA97-13718C (Ice maker) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TF4
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 02/07/2024
Installed new fans and controlSet temps at 5 and 5Complete
We serviced a
MAYTAG DRYER
Model MED835DW4
Near Huntersville, NC 28078
Robert A.
Job Details: 02/07/2024
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint . I found a break in the element and replaced the element with one from TS. I tested the unit for the cx. The unit is working as designed.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/07/2024
"Customer complained unit wont wash, found valve fill error and sump error. Installed sump and ordering valve, customer couldnt trim off water under sink had to turn off at house. Informed customer of drip leak from his plumbing. He signed water damage waiver. He will monitor and fix. Ordering fill valve and Informed customer office will call after job is authorize and part comes in. ; ordrng 1 W10648041 (Valve), dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/07/2024
"Customer complained unit wont drain, found harness to drain pump wires were broken off. Needs new pump and harness. Went to check unit and found lid switch also broken. Ordering pump, harness and lid switch. Scheduled return call for 2-12-24; ordrng 1 W11643701 (Harness) and 1 W11399437 (Drain pump) and 1 W11513248 (Lid switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/07/2024
"Returned to install inner basket. Showed customer inner basket. Installed part and ran diagnostics, all funtions including spin working. Showed customer unit in spin. Verified proper operation."
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS7
Near Cramerton, NC 28032
Ryan S.
Job Details: 02/07/2024
Returned to install Ram. Installed ram and ran unit several times with top open and when fully installed to check function. Verified proper operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Charlotte, NC 28273
Ryan S.
Job Details: 02/07/2024
"Customer complained ref side getting warmer then back to ref temps. Upon arrival found ref was 40? and freezer was -2?. Found proper frost pattern on freezer side and a little ice on high side line, not on evap itself. Foudn half frost pattern on ref side evap. Found pressure was -20 on ref side and 90 on high side. Ran service test 4, on ref side test portion low side went up to normal range and high side was also, when on freezer side same results. When evaps were both cit off got -20 and 90 again. suspect refrigerant valve is malfunctioning. Part and labor covered under limited warranty. Informed customer she will only need to pay trip fee. Ordering. Ref valve, scheduled return call for 2-12-24 am. ; ordrng 1 W11590197 (Refrigerant valve.)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Springfield, MA 01118
Roger R.
Job Details: 02/07/2024
Installed new door catch in dryer door. All okay now
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/07/2024
Dishwasher not filling and soap left at bottom of sump. Found proper power at valve but no water entering replaced and ran self test all checks ok. ; used 1 W11175771 (VALVE) from stock
We serviced a
ELECTROLUX REFRIGERATOR
Model ERMC2295AS
Near Cromwell, CT 06416
Jeremy B.
Job Details: 02/07/2024
Too ice maker getting power but not cycling. Tried cycling off power and cycling ice maker but its only rocking back and forth. Needs new. ; rqstng P&A on 1 243297613 (Icemaker)
We serviced a
AMANA M/W OTR
Model AMV2307PFS07
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/07/2024
Found door broke and seal loose allowing moisture to get into door needs new door assembly rescheduled for 2-14-24 amPart#W10890776; ordrng 1 W10890776 (Door complete)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Manchester, CT 06040
Jeremy B.
Job Details: 02/07/2024
Installed new UI. Please allow 24hrs for temps to stabilize.
We serviced a
WHIRLPOOL COOKTOP
Model RF368LXPQ2
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/07/2024
Replaced ball parts ordered by tech also put a new terminal on RF burner. All operations are normal unit ran and checked ok; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/07/2024
SR#7738385791AliciaCustomer was using microwave with rack in but not using it. I advised customer to only put rack in if going to out something on it. Otherwise take it out.Call complete
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Westfield, MA 01085
Mike K.
Job Details: 02/07/2024
"Started failing day after last repair, and is back to being intermittent as it was originally.F3e3 only error in history, open or shorted inlet thermistor. Cs had run unit recently, still a little warm, measuring 74 in the tub and resistance of 55Kohm on j14 1-2, which is correct per tech sheet chart.With intermittent inlet thermistor error and thermistor testing ok, control replaced previously, reordering control, thermistor and harness.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W11396709 (Inlet thermistor) and 1 W11618921 (Control) and 1 W11164043 (Harness)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Westfield, MA 01085
Mike K.
Job Details: 02/07/2024
"All lights are out covered by special project S84638 P&L . 8 lights in rf section, 2 in fr. Replaced all 10 lights per service pointer and at least 3 were found to be bad. All lighting fine. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"
We serviced a
WHIRLPOOL WASHER
Model MVW6230hw2
Near Granby, CT 06035
Gary V.
Job Details: 02/07/2024
"Inspected and found broken wire, harness quoted, and they will call."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Wolcott, CT 06716
Jimmy R.
Job Details: 02/07/2024
Spoke with customer and the unit is working normally they had switched soap and unit is over sudsing they will run it and see how it is now after cleaning out unit ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Manchester, CT 06040
Jeremy B.
Job Details: 02/07/2024
Washer not level causing vibration. Leveled and ran self test drain pump working intermittently there is a shaker in the harness needs to be replaced. Was able to run self test and washer spun fine. ; ordrng 1 W11643701 (Harness)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ10
Near Hebron, CT 06248
Jeremy B.
Job Details: 02/07/2024
"Installed new compressor and filter drier. Pulled a vacuum for 20 mins to allow lock ring sealant to cure. Recharged with 50G of R600A. Please allow 24 hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV), 1 W11504447 (COUPLER 5/1.8 NR MS00), and 1 R600A (R600A 14.8 OZ) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDW04
Near Granby, MA 01033
Roger R.
Job Details: 02/07/2024
Found freezer door seal not fully inserted in channel on door. Heated to soften and then inserted into channel properly.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Ware, MA 01082
Roger R.
Job Details: 02/07/2024
Helped Chris install new main board.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Pineville, NC 28134
Mitch H.
Job Details: 02/07/2024
"Removed and replaced pump/motor assembly. Reassembled, tested and checked for leaks. All functions operating properly and no leaks.; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP , used 1 W11665769 (Pump/motor) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Indian Land, SC 29707
Mitch H.
Job Details: 02/07/2024
"Checked closing date and took picture of documents. Closing date puts some parts out of warranty. Customer not willing to pay $129 diagnostic fee. No, service performed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Rock Hill, SC 29730
Mitch H.
Job Details: 02/07/2024
"Took picture of receipt and screenshot customer provided. Tested and ran diagnostics. Found multiple error codes. F7E2 wash motor failure, and F8E2 valve failure. Tested and found no power going to valve from control. Checked all connections, no issues found. Ordering control. Will install all parts on return visit. Checked availability of control and scheduled return for 2/13 AM ; ordrng 1 W11629914 (Control), dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 02/07/2024
"Checked and found thermal cutoff blown. Replaced, tested dryer, heating and cycling properly.; used 1 279769 (Thermal cutoff) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hickory Grove, SC 29717
Mitch H.
Job Details: 02/07/2024
"Pulled oven partially from wall. Removed and replaced ACU and sensor. Reinstalled, tested, oven now operating properly.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"
We serviced a
LG WASHER
Model WM2688HWM
Near Windsor Locks, CT 06096
Gary V.
Job Details: 02/07/2024
"Inspected and found TE fault for heater/tub sensor, quoted and they will call.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/07/2024
Customer complained unit had f3 error. Customer couldnt find receipt . Informed customer to contact Lowes or call whirlpool to get parts and labor authorization. Whirlpool told her to contact Lowes.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Rocky Hill, CT 06067
Chuck M.
Job Details: 02/07/2024
Customer complaint is that cooktop works but shuts off during cooking. Ran burners and fans on module are clicking and not turning. Unit needs module. Customer was told by Kitchen Aid that repair is covered. No authorization in notes or entitlements. Customer will contact manufacturer for authorization.
We serviced a
MAYTAG OVEN
Model MER8800FZ2
Near Springfield, MA 01108
Roger R.
Job Details: 02/07/2024
Found failed bake element. Part under 10year warranty. Charged 199$ labor rate. Replaced bake element and checked
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Springfield, MA 01108
Roger R.
Job Details: 02/07/2024
Found lint screen area dirty. Quoted $199 labor to disassemble and clean. Customer declined. Charged trip charge $75
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Springfield, MA 01108
Roger R.
Job Details: 02/07/2024
Installed new door switch due to oven not lighting and switch not installed properly
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Windsor, CT 06095
Gary V.
Job Details: 02/07/2024
Customer canceled work order.
We serviced a
FRIGIDAIRE RANGE
Model FGEH3047VFB
Near Windsor, CT 06095
Gary V.
Job Details: 02/07/2024
"Inspected and found f11 fault for shorted key panel, also panel seals melted, will submit estimate and call.; rqstng P&A on 1 5304526193 (Main acu) and 2 5304521020 (Panel seal)s"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Vernon, CT 06066
Amanda R.
Job Details: 02/07/2024
Complaint beeping and wont start water in drip tray cleared tray leveled unit started vinegar bath
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Davidson, NC 28036
Robert A.
Job Details: 02/07/2024
Cx complaint that the unit is not draining or starting cycles. I inspected the unit to confirm the complaint. I found the black wire at the drain pump has broke. I repaired the wire and tested the unit for the cx. The unit is working as designed. I collected the service call fee by CC.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Dallas, NC 28034
Ryan S.
Job Details: 02/07/2024
"Customer glass door fell out. Replied glass door and hinges, and hinge receivers. Showed customer verified proper operation"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near New Britain, CT 06051
Chuck M.
Job Details: 02/07/2024
"Customer complaint is that washer makes a grinding noise and does not drain or spin. Found washer full of water and drain pump running. Attempted diagnostics but could not enter. Drain water with wet vac and found drain pump impeller seized. Found gear case leaked into shield and drive pulley. Ordered Cam, Belt, Drain Pump and Gear Case. ; rqstng P&A on 1 WPW10661045 (drain pump) and 1 W11454741 (Gear Case) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 2 ExtraTimeSlots (Extra Time Slots)s, states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Newington, CT 06111
Chuck M.
Job Details: 02/07/2024
Customer complaint is that washer has error code F8e1 long fill. Ran manual test cycle and found drain pump comes on while filling. Ran Quick Wash Cycle and washer drains and fills simultaneously. Found hot and cold water reversed. Corrected and ran Quick Wash Cycle again and drain Pump is on during fill. Found a hole in drain hose. Took pic. Called techline and was recommended to replace control. SR# 7738424269. Ordered ACU. Will contact customer when part arrives. ; ordrng 1 W11624938 (ACU)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Mount Ulla, NC 28125
Robert A.
Job Details: 02/07/2024
"Cx complaint that the unit intermittently lock the lid to start cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues, the lid lock performed fine as well. I demonstrated a normal cycle a few times and the lid lock seemed fine. Im ordering a new control board and lid lock to resolve the issues.; ordrng 1 W11633362 (Control board) and 1 W11394572 (Lid latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335FDDM01
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/07/2024
Complaint refrigerator and freezer are not cooling like it used to stuff in the freezer is melting. Will not make ice. I discovered frost pattern is incomplete on freezer. Evaporator compressor is extremely loud unit has a compressor that is failing. Unit will need a compressor to fix. Customer declined repair is going to replace refrigerator today.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/07/2024
Customer complained unit had f3 error. Customer couldnt find receipt . Informed customer to contact Lowes or call whirlpool to get parts and labor authorization. Whirlpool told her to contact Lowes.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Suffield, CT 06093
Mike K.
Job Details: 02/07/2024
"F5e1 lid lock, only error in history. Ran self test and completed fine, lid lock working fine. Filled ( hot and cold verified) and went into agitation fine, drain and spun out fine. Agitator teeth catching fine. Suspension tests good. If anything basket is a little loose, but everything else checks good.Removed hub and is worn through middle of grooves. Quoted for hub/labor. Accepted. Replaced hub and tightened agitator. Recalibrated and ran service test fine.; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Fort Mill, SC 29715
Mitch H.
Job Details: 02/07/2024
"Removed and replaced main control and user interface. Reassembled, ran diagnostics test cycle, completed properly. Tested washer, all functions operating correctly.; dspstn on spec-tagged invntry: 1 W11319991 CNTRL-ELEC and 1 W11322903 CNTRL-ELEC"
We serviced a
LG WASHER
Model WT7800CV
Near Enfield, CT 06082
Amanda R.
Job Details: 02/07/2024
Making noise while agitating with clothing in unit carpet sneak linoleum under u see that rotor was hitting removed linoleum tested with full load sounds normal
We serviced a
FRIGIDAIRE RANGE ELECTRIC
Model FPES3085KFD
Near Enfield, CT 06082
Amanda R.
Job Details: 02/07/2024
After self clean bake and broil wont work high limit fuse open quoted
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Enfield, CT 06082
Amanda R.
Job Details: 02/07/2024
Lost complete cooling compressor bad needs sealed system work ; rqstng P&A on 1 W11557425 (Compressor) and 1 W11506635 (Stub) and 1 W11506621 (Coupler) and 1 W11504431 (Coupler) and 1 W11504416 (Coupler) and 1 W11109499 (Filter) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)
We serviced a
WHIRLPOOL COOKTOP
Model DHJHH
Near Enfield, CT 06082
Amanda R.
Job Details: 02/07/2024
Customer canceled at door
We serviced a
SAMSUNG RANGE
Model NX58H5600SS
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/07/2024
Found ignitor open again and drawing 0 amps but getting 120vac. Replaced and preheated to 350 all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Middletown, CT 06457
Jeremy B.
Job Details: 02/07/2024
Customers complaint is dishwasher leaking and making a grinding noise. Tested and found debri I. Drain pump and making noise. Leaking coming from fridge all checks ok.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28262
Jeff L.
Job Details: 02/07/2024
Replaced parts ran unit there was no knocking noise and no leaks unit ran and checked ok. Everything that turns has been replaced along with clutch and rotor coverCall complete
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Wales, MA 01081
Chris B.
Job Details: 02/07/2024
Complaint that the unit is making a squeaking noise while agitating. Found bad belt. Unit still under warranty ends 02/21/24. Replaced belt and washer running normal. No more belt noises. ; used 1 WPW10006384 (BELT) from stock
We serviced a
WHIRLPOOL DRYER
Model MEDB725BW0
Near East Windsor, CT 06016
Gary V.
Job Details: 02/06/2024
"Inspected and found main acu relay for heat broken, heater circuit ohmed out correctly, and ordering thermistor as well, will call for return date.; rqstng P&A on 1 WPW10536008 (Main acu) and 1 WP8577274 (Thermistor)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Amherst, MA 01002
Chris B.
Job Details: 02/06/2024
Replaced all parts and oven working properly. Mentioned to the customer to run a few bake goods and to keep an eye on it. ; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZD801
Near Monson, MA 01057
Roger R.
Job Details: 02/06/2024
Replaced compressor and filter drier using EPA and Manufacturers recommended processes. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 02/06/2024
Removed the door and re seated is now working properly.Took photo for with lid open with magnet
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Charlotte, NC 28277
Mitch H.
Job Details: 02/06/2024
Tech was assigned as a helper;
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPS01
Near Troutman, NC 28166
Robert A.
Job Details: 02/06/2024
Cx complaint that the unit is leaking water. I inspected the unit toco firm the complaint. I found the water coming from thee inlet valve. Im ordering the part for the return to resolve the issue. ; ordrng 1 W10897719 (Inlet valve) and 1 WPW10678300 (Tube) and 1 WPW10678299 (Tube)
We serviced a
KITCHENAID RANGE
Model KFED500ESS03
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 02/06/2024
Found burner crushed and damaged The box was dammed and re taped like was used Damage partedCust also notice back right has cracked wants replaced; ordrng 1 W11101459 (Front left burner) and 1 W11171119 (Back right)
We serviced a
JENN-AIR RANGE
Model JGRP436WP02
Near Mooresville, NC 28117
Robert A.
Job Details: 02/06/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Watertown, CT 06779
Jimmy R.
Job Details: 02/06/2024
"Ran dryer and found once unit would heat up to temp it would then start making a loud buzzing sound and continued threw the cycle getting louder and quiet over and over. Removed front panel and found noises coming from blower wheel, removed housing and blower wheel is cracked causing the noise. Replaced wheel and unit is now operating as designed ; used 1 WP697772 (BLOWER WHEEL) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS00
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 02/06/2024
"I replaced all previously ordered parts tested operations, no additional issues found with oven or microwave today all and coder buttons are properly working as well upon departure. All lights are also working with no issues. ; used 1 W11346197 (MAGNATRON) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/06/2024
"Customer complained of loud noise and unit power on but wont run. Found f7e1 error, and f9e1 error. Found sump motor bad. Couldnt tell isnsump was covered under 120 limited warranty, called Randy, Randy wasnt sure either. Randy said to give two quotes. For repair pump motor , and for repair without pump motor . With just labor and pump motor covered under limited warranty its 298.53, with pump motor included in price and pump motor not covered under limited warranty its 583.62. Customer paid trip fee. Informed customer office will call to tell customer if sump is covered or not and she will decide when office calls to pay for repair. Informed her trip fee will be deducted from either total."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 02/06/2024
"Replaced board, harness and lid lock. Ran service mode, all funtions working, ran normal wash, unit locked filled and started washing. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"
We serviced a
MAYTAG WASGER
Model MVW6500MBK0
Near Belmont, NC 28012
Ryan S.
Job Details: 02/06/2024
Customer complained unit stopped mid cycle. Will turn on. But wont start cycle. Found unit had water in it. Found drain pump harness ripped off at plug. Ordering harness and drain pump . Scheduled return call for 2-13-24 pm. ; ordrng 1 W11399437 (Pump) and 1 W11591637 (Harness)
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/06/2024
Customer complained unit has no cold water. Found valve only opening hot valve in diagnostic. Replaced valve from ts. Ran unit and not now dispensing hot and cold water. Verified proper operation. ; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ1
Near Grafton, MA 01536
Aimee Z.
Job Details: 02/06/2024
Found needs right gasket and led in freezer is out The top light flicker in fridge Door switches are good; ordrng 2 W11683243 (Freezer light)s and 1 W10407212 (Freezer right door gasket) and 1 W10843846 (Leds)
We serviced a
BOSCH DISHWASHER
Model SHE65T55UC/07
Near Hadley, MA 01035
Chris B.
Job Details: 02/06/2024
Complaint that the unit wont stop running. Found water in the drip pan. Found funnel clogged with sediment. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 11030996 (Fill Funnel Assembly)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Belchertown, MA 01007
Chris B.
Job Details: 02/06/2024
Replaced all parts and unit working normal.
We serviced a
MAYTAG COMPACTOR
Model MTUC7500ADM0
Near Belchertown, MA 01007
Chris B.
Job Details: 02/06/2024
Complaint that the unit is not compacting properly. Found bad drive gears. Mike Paros; ordrng 1 882699 (Drive Gear Kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Ware, MA 01082
Chris B.
Job Details: 02/06/2024
Complaint that is bringing in hot water on cold side and when cold on hot side. Ran diagnostic cycle and all tested properly. No issues found with the washer. Ran calibration cycle too. Mentioned to the customer that the rinse cycle only uses cold water.
We serviced a
KITCHEN AID REFRIGERATOR
Model KRFC604FSS00
Near Fort Mill, SC 29715
Mitch H.
Job Details: 02/06/2024
"Removed and replaced inlet valve, right hand door gasket and freezer light. Turned water on, checked valve and water line for leaks. No leaks found. Gasket sealing properly and freezer light working."
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319EBS2
Near Ware, MA 01082
Chris B.
Job Details: 02/06/2024
Complaint that the unit is not heating properly. Found door not lodging shut properly. Found bad switches and both panel and grille are breaking loose causing door to not shut properly. Quoted parts and labor. Customer will talk it over at home and will let us know. Customer within 7 days will waive trip fee into labor.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Ludlow, MA 01056
Chris B.
Job Details: 02/06/2024
Replaced all boards and ran calibration cycle and diagnostic cycle. Unit running normal. Verified UI test and all normal.
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ0
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/06/2024
"Customer complained unit bake element burnt hole in bottom of oven, found bottom oven panel does have hole burnt from heating element short. Needs new element and bottom panel. Called safety to report findings, informed customer oven element short caused thermal reaction and burnt hole through bottom panel into oven heating area. Whirlpool says customer was responsible SR#7738391205. Quoted 439.58 for repair. Customer wanted to think about it. Trip fee covered under authorization. Saved quote."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/06/2024
"Customer complained unit leaking. Found sump,damaged around drain pump. Installed new sump assembly that was pre id, installed sump and ran leak check. Unit started leaking instantly. Found mount to diverted cracked off sump housing. Ordering new sump assembly. Informed customer office will call when parts come in. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/06/2024
"Customer complained unit gave error code and was moving around making noise. Ran service diagnostic and found no error codes stored. Ran component activation and found all funtions working but on high speed spin inner drum is off balance. Tried to tighten tub nut but issue still present. Ordering inner tub and suspension. Informed customer tub will be shipped to home. Inspect part for damage and call office to schedule return call or to tell them if part was shipped damaged. ; rqstng P&A on 1 W11513243 (Tub basket), ordrng 1 W11396716 (Suspension)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bellingham, MA 02019
Aimee Z.
Job Details: 02/06/2024
"Ran diagnostics found rotor loose and needed new slider, replaced slider and ran diagnostics Also put load of towels on wet then and spun then outAdvised Cust loading tub to much. Cut back on load sizer; used 1 W10734521 (Slider) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/06/2024
Has cubes in ice maker didnt dump iceNeeds icemakerI dont have on ts; ordrng 1 W11546935 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Southwick, MA 01077
Mike K.
Job Details: 02/06/2024
"Unit roars when spins and has been getting leaking. Verified unit has a bad bearing and has been going fo awhile, fair amount of basket wobble, spray from leaking through bearing underneath. At this point unit would require bearing and basket, was able to get Washplate off. Just those parts pits repair over $1k and cs will not have repaired.. collected for service call only"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Agawam, MA 01001
Mike K.
Job Details: 02/06/2024
"Unit had tripped gfi breaker, has worked fine since resetting and was cooking at the time. Gfi outlets, the gfi could be weak or connected to another appliance. They cleaned the condenser coils and they had been pretty clogged. Possibly drew a little more amps being clogged. Put unit in service test, thermistors passed and all functions tested fine. Raised front legs to have doors close better, but no failure found in testing."
We serviced a
ELECTROLUX REFRIGERATOR
Model DGHF2360PF4A
Near Southampton, MA 01073
Mike K.
Job Details: 02/06/2024
"Put icemaker through tests 52,55,57,58 and 63. Completed each test fine. Filling fine and harvesting fine. She nice last repair, which restored water dispenser operation, was completed it made the be set of ice and nothing since. Icemaker is on in options. No water/ice was in tray on arrival. With no failures resolution could be icemaker or not or also control. Quoted for both/additional labor. Denied, no additional charges"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Charlotte, NC 28203
Jeff L.
Job Details: 02/06/2024
Found unit working fine at time of visit the unit does not have a full frost pattern on evaporator. The alarm is going off several times a day. The unit will also cut on and off and have to reset the control box for the unit to fire back up. I sent quote and explained its good for 10 days. Customer will call if they want unit repaired.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Charlotte, NC 28212
Jeff L.
Job Details: 02/06/2024
Found burner not all the way in receptacle pushed in unit ran and checked okCall complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Mooresville, NC 28115
Robert A.
Job Details: 02/06/2024
Cx was not home and did not answer the phone. I tagged the door and moved on.; saved tckt
We serviced a
WHIRLPOOL RANGE
Model jes9860cas02
Near Cornelius, NC 28031
Robert A.
Job Details: 02/06/2024
"I installed the ordered part and tested the unit for the cx. The broil function still did not work. Bake still works fine. I checked voltage from the board according to the schematics. Bake red to yellow sends 249 and heats, broil red to blue send Ov and does not heat. The blue side of broil to ground sends 125v. The red relay is malfunctioning and needs to be replaced to resolve the issue. A new control board is needed to resolve the issue. The far right switch is broken behind the panel as well. I quoted for the parts and explained to the cx. I did not collect the remaining balance, the cx wants to call the office about the unresolved issue.; ordrng 1 WP8507P23460 (Control board) and 1 WP74011489 (Infinite switch)"
We serviced a
MAYTAG DRYER
Model MGD5630HW3
Near Easthampton, MA 01027
Mike K.
Job Details: 02/06/2024
"Replaced console and each function responding, ran the new dry and operating properly."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Cornelius, NC 28031
Robert A.
Job Details: 02/06/2024
"Cx complaint that the unit vibrates and makes loud noise. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues, the noises and shaking are within normal range. The unit is working as designed."
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US
Near Walpole, MA 02081
Aimee Z.
Job Details: 02/06/2024
No error codesCust running into just coupe dishes top shelf not cleaning. Also its not ever load not cleaningRan a cup test all spray arm are workingAdvised Cust to look at owners manual how to loadNot to block spray armsWorking as intended
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20F
Near Mint Hill, NC 28227
Jeff L.
Job Details: 02/06/2024
Replaced both parts ordered tested microwave and oven both are working as designed. No fault codes present
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Newington, CT 06111
Jeremy B.
Job Details: 02/06/2024
Installed new suspension rods and ran self test all checks ok.