We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near West Hartford, CT 06117
Chuck M.
Job Details: 11/02/2023
Installed heater and control. Set temperatures to recommended.
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model KDTM404KPS0
Near West Hartford, CT 06107
Chuck M.
Job Details: 11/02/2023
Customer complaint is that dishwasher was leaking. Inspected and found heater bushings worn. Replaced heater per service pointer and S code S17304. Tested and no leaks found. ; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
GE REFRIGERATOR
Model ZISS360DKBSS
Near Clover, SC 29710
Mitch H.
Job Details: 11/02/2023
Arrived and found that refrigerator is a GE Monogram not Whirlpool. Advised customer that we do not service these under warranty. She said that her warranty company is who she dealt with.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near York, SC 29745
Mitch H.
Job Details: 11/02/2023
"Replaced control and bake element. Tested, now operating properly.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/02/2023
"Confirmed issue, no response from keyboard. Removed and replaced control panel. Turned breaker back on, tested, all functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/02/2023
"Found ice stuck in harvest position, would not cycle . Ordering ice maker. Checked part availability and scheduled return visit for 11/7 am; ordrng 1 W11546935 (Ice maker)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/02/2023
"Checked and found leak coming from around heater, water dripping onto electrical connection causing unit to trip breaker. Replaced heater from t/s under service pointer W11540964. Tested and unit operating properly.; used 1 W11537778 (Heater) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/02/2023
"Removed microwave from cabinet, disassembled, replaced inverter, found new magnetron damaged out of box. Reordered magnetron, checked part availability and scheduled return for 11/7 pm; ordrng 1 W11346197 (Magnetron), dspstn on spec-tagged invntry: 1 W11346197 MAGNATRON"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29715
Mitch H.
Job Details: 11/02/2023
"Replaced all LED modules and door gasket. Checked operation, all lights functioning correctly and door sealing."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near New Britain, CT 06053
Ruben C.
Job Details: 11/02/2023
Checked unit found unit completely frozen had to defrost to get to harness found harness burnt ordering evap harness; ordrng 1 W11581973 (Harness)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 11/02/2023
Installed new basket and suspension. Ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 11/02/2023
Dryer not heating. Tested power and found 0vac between l1-L2 found customers plug loose causing poor connection. Must replace plug.
We serviced a
BOSCH MICROWAVE
Model HMC80252UC/01
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 11/02/2023
"Found blown fuse and broken door switches. Needs new harness, interlocks, switches and fuse. ; ordrng 1 00631510 (Fuse) and 1 00614767 (Switch) and 1 00631512 (Switch) and 1 00631512 (Switch) and 1 00648812 (Interlock) and 1 00648813 (Interlock) and 1 00757665 (Harness)"
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP01
Near Lincolnton, NC 28092
Ryan S.
Job Details: 11/02/2023
"Retuned to install part ordered. Installed new UI panel. Ui working, tried microwave, options and oven, all buttons working and unit verified working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Belchertown, MA 01007
Chris B.
Job Details: 11/02/2023
Replaced all parts and unit working normal.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mansfield, CT 06269
Amanda R.
Job Details: 11/02/2023
The rear part of motor broken causing blower wheel to rub against housing when running making loud noise needs blower wheel broken off and new motor ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model KUDC03FVSS5
Near Agawam, MA 01030
Roger R.
Job Details: 11/02/2023
Found unit had a 7 blink clean code. Ran diagnostics and reset computer. Checked heater circuit and found open. Will need a new heater and limiter. ; ordrng 1 WPW10082892 (Heater) and 1 WP661566 (Limiter)
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Springfield, MA 01109
Roger R.
Job Details: 11/02/2023
Found evidence of insects inside washer. This voids warranty and we will not be able to service this unit. Also suspect object in drain pump as pump was getting power but not draining and chattering.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Springfield, MA 01108
Roger R.
Job Details: 11/02/2023
"Installed new ice maker but it does not come with shut off arm. Will need to order and return to install. ; ordrng 1 WPW10474785 (Arm, shut off)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28277
Jeff L.
Job Details: 11/01/2023
Found freezer side with little to no frost pattern (see pics) I checked the condenser line and its room temperature. The evaporator fan is running the compressor is running. It appears to have a leak. Need a 600 tech to come out asap to find leak the unit is almost completely down. SEND R600A TECH OUT; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBLS22KWMS5
Near Stafford, CT 06076
Gary V.
Job Details: 11/01/2023
"Inspected and found not cooling properly, and found ice ball on evap indicating failing compressor, quoted and he will call. No additional charge, within 30 days.; saved tckt"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBC2278UF7
Near Medfield, MA 02052
Aimee Z.
Job Details: 11/01/2023
Found the condenser fan not working ; ordrng 1 241639502 (Blade) and 1 242018304 (Condenser fan)
We serviced a
KITCHENAID M/W OTR
Model KMHC319ESS5
Near Wilbraham, MA 01095
Chris B.
Job Details: 11/01/2023
Complaint that the unit is making a loud pop noise when started then runs with no issues. Found bad control board and magnetron cap. Quoted labor because parts are covered by warranty. Advised customer that if unit cannot be brought down we will need to charge for a second tech. Customer is worried about the noise and will want to think about it because they are not happy with this problem on the microwave.
We serviced a
FRIGIDAIRE DISHWASHER
Model FDPC4221AW1A
Near Monson, MA 01057
Chris B.
Job Details: 11/01/2023
Replaced seal and unit working normal. Door locking properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near East Longmeadow, MA 01028
Roger R.
Job Details: 11/01/2023
"Found unit not dispensing ice due to a failed yoke on the auger motor. I was unable to remove yoke. Will need new yoke, motor and divider plastic."
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Putnam, CT 06260
Amanda R.
Job Details: 11/01/2023
The rear right burner not seating right in bowl replaced burner operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bristol, CT 06010
Ruben C.
Job Details: 11/01/2023
Checked unit found evap completely frozen not going into a defrost ordering control and thermistor; ordrng 1 W10384183 (Thermistor) and 1 W11558182 (Control)
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Enfield, CT 06082
Gary V.
Job Details: 11/01/2023
"Installed parts listed and calibrated and cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Suffield, CT 06078
Gary V.
Job Details: 11/01/2023
"Inspected and found chunk of ice in freezer causing dribble, removed ice and tested fine."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Palmer, MA 01069
Chris B.
Job Details: 11/01/2023
Complaint that the unit is not turning on. Found bad control Panel. Quoted customer for parts and labor. Customer will find another washer to replace due to price and age. Collected trip fee.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 11/01/2023
Customer complained unit wont spin or tumble. Found belt broken. Replaced belt and pully from ts. Reassembled unit and ran unit verified heat and tumble . Showed customer.; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
SAMSUNG DRYER
Model DV456EWHDSU/AA
Near Charlotte, NC 28277
Jeff L.
Job Details: 11/01/2023
Tore heater down found heater bad. Gave customer a estimate which was emailed to him and a was advised good for 7 days. Customer chose to buy new dryer. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29707
Mitch H.
Job Details: 11/01/2023
"Checked and tested refrigerator. Found noise coming from condenser fan. No stored error codes for ice maker. Ran tests 45 and 57. Ice maker cycled and returned to home position, valve actuated and filled correctly. Requesting P&A for ice maker, condenser fan, pantry control and harness.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11127829 (Condenser fan motor) and 1 WP2188935 (Fan blade) and 1 WPW10769076 (Pantry control) and 1 W11170612 (Harnes)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Huntersville, NC 28078
Robert A.
Job Details: 11/01/2023
"Cx complaint that the unit is not cooling well in the FC or making ice. I inspected the unit to confirm the complaint. I found the temps set to 35/-2, the actual temps are 36/19. The RC is cooling fine, the door IM and fan are fine. The evap wall is not covered in ice. The unit needs a new evap cover to replace the temp sensor and have successful defrost cycles. Im ordering the part for the return visit.; ordrng 1 W11394920 (Evap cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28269
Robert A.
Job Details: 11/01/2023
"Cx complaint that the unit was not cooling. I inspected the unit to confirm the complaint. At the moment the unit is cooling fine, the temps are set to 33/-5. The actual temp readings are 32/-4. The lights, fans and compressor are running fine. I checked the compressor area, the compressor was warm and the tubes were warm and cold respectively. I replaced the start device just in case from TS. The cx said they had no recent power outages. The unit is working as designed.; used 1 8201786 (Start device) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Charlotte, NC 28208
Ryan S.
Job Details: 11/01/2023
"Customer said unit wont turn on found power to unit, foudn control. Word has 120 to board but no voltage out of board. Needs UI and control. Quoted 888.12 for repair. Customer didnt want to fix unit. Collected trip fee via card."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Bristol, CT 06010
Ruben C.
Job Details: 11/01/2023
Checked unit found evap fan is barely moving cuasing no air to refrigerator ordering fan motor and blade left damper with cust; ordrng 1 WPW10464673 (Fan motor evap) and 1 WP2163777 (Fan blade)
We serviced a
WHIRLPOOL COMPACTOR
Model GX900QPPS6
Near Shrewsbury, MA 01545
Angel R.
Job Details: 11/01/2023
Quoted customer on switch assembly replacement and he decided he will make repairs himself as well as order the part needed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Worcester, MA 01605
Angel R.
Job Details: 11/01/2023
"Customer has roach infestation, could not access back of unit to test components and see wiring. See quick pics."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Mint Hill, NC 28227
Jeff L.
Job Details: 11/01/2023
Found dryer would only start heating at the beginning of start up when the heat went away it would not come back checked power coming in from house to terminal block. Advised customer that someone needs to look at wall Receptacle. Advised customer this is the one and only customer education allowed by manufacturerL1 + neutral 240 VL2 + neutral 124 VL1 + L2 124 V(See pics for detail)Call complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Woodstock, CT 06281
Amanda R.
Job Details: 11/01/2023
Replaced hub and wash plate calibrated unit ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10902814 WASHPLATE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Fort Mill, SC 29707
Mitch H.
Job Details: 11/01/2023
"Removed and replaced ice maker, heater and valve. Reassembled, ran tests 56, 57 and 45 for ice maker and valve. All passed and operating properly."
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Willington, CT 06279
Amanda R.
Job Details: 11/01/2023
Replaced suspension and console operation normal ; dspstn on spec-tagged invntry: 1 W11135391 CONSOLE
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Vernon, CT 06066
Amanda R.
Job Details: 11/01/2023
Leveled unit suspension is bad basket hitting cabinet ; rqstng P&A on 1 W11130362 (Suspension)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Vernon, CT 06066
Amanda R.
Job Details: 11/01/2023
Drain hose knocking against wall and back of unit
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS1
Near Vernon, CT 06066
Amanda R.
Job Details: 11/01/2023
Same issue on new rack Sr7737695766 called tech
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 11/01/2023
. Customer complaint is washer stops before it spins out. Ran diag found no error codes. Ran through self test. Checked rotor bolt and clutch they are fine. Tan high speed spin then calibration all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS08
Near Middletown, CT 06457
Jeremy B.
Job Details: 11/01/2023
Found a gap in the fresh food gasket. Heated and sealed gasket all checks
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 11/01/2023
Dishwasher not draining. Found hose kinked in the side. Straightened hose and tested all checks ok.
We serviced a
GE DISHWASHER
Model GDF520PGJ4WW
Near Cromwell, CT 06416
Jeremy B.
Job Details: 11/01/2023
Bottom door worn and melted and door gasket worn needs new gasket and bottom door seal. ; ordrng 1 WD08X23476 (Gasket) and 1 WD08X21894 (Bottom door seal)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 11/01/2023
"Installed new heater, tube, and icemaker. Cycled power off for a few I s then ran test 44 icemaker filled. Purged water from dispenser found no leaks. ; used 1 W11658802 (ICE MAKER) from stock"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 11/01/2023
Washer still randomly giving F3E1 error code. Ran diag automatic test went through fine. Checked pressure hose and its clear. Wires making good connections. Replaced pressure switch and ran through self test everything worked fine. If problem continues will need new control. Sent estimate ; used 1 WPW10448876 (SWITCH-WL) from stock
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 11/01/2023
Installed new parts and ran self test all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Belchertown, MA 01007
Chris B.
Job Details: 11/01/2023
Complaint that the unit is not cycling through correctly. Found this time that the drainage got clogged resulting from a bad drain pump. Will order hose and drain pump. Will order parts for a return visit.; ordrng 1 W11244231 (Hose) and 1 WPW10280024 (Retainer) and 1 W11399437 (Drain Pump) and 1 WP356138 (Clamp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Southwick, MA 01077
Mike K.
Job Details: 11/01/2023
"Clogged evap drain. Steamed clear drain and posted half bottle of water in, drained fine. Cleared ice sheet and freezer door closing/ sealing fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Worcester, MA 01606
Angel R.
Job Details: 11/01/2023
"Installed new valve, problem persisted. Called tech line for assistance found bad wiring in cabinet. Deemed unrepairable. SR#7737691991"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA1
Near Longmeadow, MA 01106
Roger R.
Job Details: 11/01/2023
"Found unit not filling. Installed new valve and unit fills and drains. But no wash action. Unit had error code F7E2 meaning variable spending motor failure. Unit will also need new sump assembly ; ordrng 1 W11460946 (Sump), dspstn on spec-tagged invntry: 1 WPW10327249 VALVE-INLT"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Springfield, MA 01107
Roger R.
Job Details: 11/01/2023
Tested dryer and found all functions working correctly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28205
Ryan S.
Job Details: 11/01/2023
"Unit is a different refrigerator, Called Randy, Randy said to fix it and change serial number. unit is having same issue, found damper bad also. Replaced damper from ts. Reassembled and unit now working properly. ; used 1 W11645127 (DAMPER CNTRL) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28205
Ryan S.
Job Details: 11/01/2023
"Returned to replace motor and fan wheel. Replaced parts and reassembled. Ran unit to test function and unit heating, spinning and no noise from fan area now. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Springfield, MA 01109
Roger R.
Job Details: 11/01/2023
Found unit has a bad thermal fuse on heater box. Replaced and checked operation all okay venting good. ; used 1 279769 (THERMAL CUTOFF) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Springfield, MA 01109
Roger R.
Job Details: 11/01/2023
Found customer had inadvertently turned on fountain/night light feature that they were unaware of. No part needed or used. Returned part.
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 11/01/2023
"Tested unit and found washer erroring out f9e1 long drain, checked drain pump and found pump wires had broken off causing no power to drain, fixed wires and unit is not driving but would not wash would go right to done and shut off. Tested actuator and found not moving to sense the cycle replaced actuator and unit is now washing and working to specs ; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW09
Near Monroe, NC 28112
Jonathan J.
Job Details: 11/01/2023
Complaint door gasket keeps falling off of fresh food door. I found complaint true I replace door gasket. Applied sealant to new gasket channel of door to hold new gasket in place. Customer to allow six hours for a gasket to Neil after a heated gasket to reform to frame. Customer to wait six hours before opening door so gasket can re-form no cooling issues. No additional issues found unit making ice while I was at home. ; used 1 WPY055980 (HI TEMP ADHESIVE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Meriden, CT 06451
Jimmy R.
Job Details: 11/01/2023
"Tested washer and found unit would not lock and would display lid not closed when starting, found strike broken and lid lock plastic broken causing unit to not start a wash cycle. Replaced strike and latch ran unit thew a calibration cycle and unit went thew properly, ran wash cycle and all operations are now working to specs ; dspstn on spec-tagged invntry: 1 W11394572 DOOR LOCK , used 1 W11457841 (Strike) from stock"
We serviced a
JENN-AIR OVEN
Model JJW3830WR00
Near Charlotte, NC 28269
Robert A.
Job Details: 11/01/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Charlotte, NC 28214
Robert A.
Job Details: 11/01/2023
"Cx complaint that the unit is not heating. I inspected the unit to the complaint. I found the unit is getting 243v. The unit tumbles and has good airflow, just no heat. The tco kit fuse above the element has blown and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W10900067 (Tco kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Berlin, CT 06037
Jimmy R.
Job Details: 11/01/2023
"Checked over unit and found fridge freezing food and freezer not freezing items, removed rear evaporator cover and found ice ball on right side of evap checked compressor and found super hot to touch found frost pattern backing off of evaporator wile cooling. Melted all ice and heated evaporator up Removed r600 and refilled, checked frost pattern and same issue frost would build up and back right off compressor is faulty again and unit is restricted in evaporator. Customer should have entire unit replaced with new this would be the 3rd compressor. Will order parts for repair customer Is going to call customer service and see what can be done advised to let us know then well schedule return visit ; ordrng 1 W11578004 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506619 (Coupler) and 1 W11580057 (COMPRESSOR)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 11/01/2023
Complaint washer will not stop agitating filling draining spinning repeat walking across the floor banging. I found error codes F0e3 f0e5. I suspect customer. Had an out of balance issue causing washer issues customer has. No additional issues found with washer today I performed a quick wash cycle could not find any faults or issues with washing machine
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Monroe, NC 28110
Jonathan J.
Job Details: 11/01/2023
F0e3 f8e1 f2e1 I found valve is working fine on all setting but time keeps going up and up and up pressure dome is clear ui has personal button that is inoperable on random occasions. No issues found with lower drive or debris between washplate or tub. Unit will need control and ui to fix will need valve as just in case water valve issue is intermittently failing. Control is coming up no longer available. ; rqstng P&A on 1 W11130237 (Ui) and 1 W11040850 (Motor control) and 1 W11165546 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Southington, CT 06489
Jimmy R.
Job Details: 11/01/2023
"Checked over unit due to machine making a high pitch screeching noise when unit would get to a high speed spin, ran diagnostics and found unit making noise when spinning checked rotor and stator and found ok checked agitator for anything stuck and it is clear. Found noise coming from Gearcase bearings or seal due to shaft dropping on Gearcase, unit will need new Gearcase,rotor,stator and clutch will order parts and return advised stator was special order and once in we would call for return visit ; ordrng 1 W11449841 (Gearcase) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor) and 1 W11195971 (Stator)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near East Windsor, CT 06016
Gary V.
Job Details: 11/01/2023
"F7e3,f6e3,f7e7,f3e3. Inspected and found multiple faults, basket rpm fault, motor communication fault, inlet temp fault, slider failing to engage, motor getting intermittent voltage for spin or Agitation, slider is properly engaging, ordering stator and wire harness, and main acu as back up. Will call when parts are approved.; rqstng P&A on 1 W11568984 (Harness) and 1 W10915700 (Stator) and 1 W11419171 (Main acu), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Windsor Locks, CT 06096
Gary V.
Job Details: 11/01/2023
"Installed main acu and cycled thru diagnostics, tested fine now."
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Southington, CT 06489
Jimmy R.
Job Details: 11/01/2023
"Installed new console and ran washer thew a test cycle, checked all operations and unit is now selecting cycles and working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Southington, CT 06489
Jimmy R.
Job Details: 11/01/2023
"Checked over unit and found dryer knob had broken off of timer causing unit to not start, checked timer and found it needs to be replaced with the knob will order both and return. Parts tentative p/a ; ordrng 1 W10185982 (Timer) and 1 W10770866 (Knob)"
We serviced a
KITCHENAID RANGE
Model KFEG500EWH3
Near Waterbury, CT 06706
Jimmy R.
Job Details: 11/01/2023
"Checked over unit and found cooktop had cracked on middle burner due to thermal breakage, replaced faulty top with new and advised customer to let top sit in house for a few hrs so top can acclimate to temps. Checked over all other operations and unit is now working to proper specs"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Waterbury, CT 06702
Jimmy R.
Job Details: 11/01/2023
"Installed all new parts and cut out cracked cap tub pumped unit down and unit held a vaccume, filled with r600 and checked evap for frost pattern found unit frosting up and working to specs. Advised to leave unit plugged in for 24hrs so temps can regulate and r600 can work threw the system ; dspstn on spec-tagged invntry: 1 W11504419 COUPLING 8/7 AL-AL 1 W11504445 COUPLER , 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28212
Jeff L.
Job Details: 11/01/2023
Found agitator making noise when the top part and the agitator dogs make contact. The dogs are wore down and the top part of agitator the teeth are wore down.Spoke with salesman at rent a center said t was a 2 year warranty from actual purchase date. Stated it says that I. Whirlpool contract; ordrng 1 285565 (Agitator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Charlotte, NC 28269
Vincent O.
Job Details: 11/01/2023
Installed new evap. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11504449 COUPLER NR AL 4/2 CAP-EVA and 1 W11506619 COUPLER 8 NK MS 00
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/01/2023
"Found vent restriction causing long dry times. Instructed customer to have venting cleaned. Checked and verified vent hose is not kinked. Unit is heating properly. Poor air flow, customer will need vents cleaned"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 11/01/2023
"Complaint ice maker leaking all over floor. I found ice thickness in ice maker was paper thin towards fill tube and overflowing at head unit I replaced. Ice maker found new ice maker head unit motor would never spin I placed head unit from a different new ice maker onto ice maker no issues no over filling unit dispense water fine no leaks no further issues temp in fresh food section was set to 36 was reading 34.8 degrees customer also complained of food freezing I set unit back to recommended setting of 38 degrees. ; used 1 W10882923 (ICE MAKER), and 1 WPW10300022 (ICE MAKER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 11/01/2023
Tested and ran diagnostics. No stored error codes. Customer says that he had an electrician out and he said there was nothing wrong with the power. I started and let dishwasher run for several minutes on 4 different cycles. Each time let it fill and start washing then cancelled cycle and let it drain. Breaker never tripped. Checked and took picture of breaker. Dishwasher is on a 15 amp breaker. Was told by Whirlpool that unit should be on a 20 amp breaker. Relayed this information to customer.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near Rock Hill, SC 29732
Mitch H.
Job Details: 11/01/2023
"Turned off breaker. Pulled oven from wall. Removed and replaced magnetron, inverter and microwave appliance manager. Reassembled, turned breaker back on. Tried to test microwave, ran for a few seconds then got F6E8 communication error. Checked all connected on board, retried, same result. Called tech line spoke to Brandon SR# 7737694278 ran tests and found thermistor bad. Ordering thermistor. Checked part availability and scheduled return for 11/6 pm; ordrng 1 W11607085 (Thermistor)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB10
Near Westfield, MA 01085
Mike K.
Job Details: 11/01/2023
"Under 1yr wp warranty per service bench.Clogged evap drain, steamed clear and draining"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Hartford, CT 06103
Chuck M.
Job Details: 11/01/2023
Customer complaint is that dishwasher makes a noise at 46 minutes and at 6 minutes and again two times at 5 minutes. Recorded noise and found it is the dispenser. Sent video to techline and was told to order control and dispenser. SR# 7737696453; ordrng 1 W11660283 (Control) and 1 W11412300 (Dispenser)
We serviced a
WHIRLPOOL DRYER
Model WGD8000DW4
Near Windsor Locks, CT 06096
Gary V.
Job Details: 11/01/2023
"Inspected and found blower and motor making grinding noise, quoted and he will call."
We serviced a
WHIRLPOOL DRYER
Model CED9150GW3
Near Ellington, CT 06029
Gary V.
Job Details: 11/01/2023
"Arrived and found unit was uninstalled. Replaced parts listed, but unable to cycle and test because unit is uninstalled, but unit should be fine. Property management will reinstall unit."
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Ellington, CT 06029
Gary V.
Job Details: 11/01/2023
"Concern is stains on clothes. Took pics of stained clothes. Inspected and found no fault codes, thoroughly inspected washer and did not find any indication of stains coming from washer, all functions test normal and nothing stuck in tub. Unit test normal at this time."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mooresville, NC 28117
Vincent O.
Job Details: 11/01/2023
"Found wire harness has once been repaired with wire nut. Unit has f9e1 error and not draining properly. Placed in drain/spin cycle. No drain. Wiggling wires will allow for drain. Got unit to drain properly but then drain doesnt shut off. Order and replace harness and control. ; ordrng 1 W11627413 (Control) and 1 W11643701 (Harness), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Torrington, CT 06790
Ruben C.
Job Details: 11/01/2023
Replaced drain pump tested operation normal ran unit about 10 min no error code showing cust will try a complete cycle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Troutman, NC 28166
Vincent O.
Job Details: 11/01/2023
"Found unit making ice. Customer complaint of not dispensing. Found auger motor seized. Order and replace auger motor. ; ordrng 1 W11671282 (Auger motor) and 1 WPW10169511 (Yoke), dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW1
Near Avon, CT 06001
Ruben C.
Job Details: 11/01/2023
Checked unit did not find any issues with unit ran diagnostics normal no error codes no issues found with unit tested normal
We serviced a
GE REFRIGERATOR
Model GYE22KSHHSS
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/01/2023
Found drain frozen needs drain heater . Cleared ice and drain; ordrng 1 WR51X10134 (Drain conductor)
We serviced a
SAMSUNG WASHER
Model WF45K6200AW/A2
Near Franklin, MA 02038
Aimee Z.
Job Details: 11/01/2023
Ran through a manual setting found the circ and drain pump not working Needs drain pump
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Farmington, CT 06085
Ruben C.
Job Details: 11/01/2023
Checked unit no error codes in memory tested operation normal no issues found cust does not have email
We serviced a
WHIRLPOOL WASHER
Model WFW70HEBW0
Near Avon, CT 06001
Ruben C.
Job Details: 11/01/2023
Replaced dispenser assy tested operation normal ran diagnostics normal no error codes in memory
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Plymouth, CT 06786
Ruben C.
Job Details: 11/01/2023
Installed basket and spanner nut ran diagnostics normal tested operation normal agitating and spinning normally cleared any error codes
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Chicopee, MA 01022
Roger R.
Job Details: 11/01/2023
Found unit working properly but vented into wall that I cannot find the output. Recommend having venting checked and serviced.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Ludlow, MA 01056
Roger R.
Job Details: 11/01/2023
"Found unit plugged in and unresponsive. Checked and found 120v at main board input but no LED indicator onboard lighting up. Will need new main board and also needs lid strike as that was damaged when customer was getting clothing out of unresponsive unit with lid locked. Will need new main board and lid strike. ; rqstng P&A on 1 W11457841 (STRIKE) and 1 W11419051 (Control, main), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Hampden, MA 01036
Roger R.
Job Details: 11/01/2023
"Found Unit has a broken blower wheel. Try to remove blower wheel and it is stuck on shaft of motor. Need to order motor, blower housing and screws to replace damaged parts. Will return as soon as possible.; ordrng 1 279787 (MOTOR) and 1 WP697772 (BLOWER WHEEL) and 1 W10888146 (Housing, blower) and 2 WP489463 (Screw)s"