"800-662-3587 commercial techline. Unit needs key to get into diagnostics and clear stuck button code. Button stuck on panel has been fixed, but need to return to reset diagnostics.; ordrng 1 Wpw10114740 (Key)"

"Inspected and freezer door not closing properly and causing frost build up in freezer, adjusted door and cycled, tested fine."

"Removed outer door, replaced panel, reassembled door. Tested dishwasher, all functions operating properly."

"Unit is showing multiple stored F1 E0 display board errors, unit also has a sticking broil relay on the upper oven causing the unit to heat continuously. ; ordrng 1 W11600643 (Display) and 1 W11448962 (Pcb)"

Units center rear burner is intermittently lighting due to a damaged switch quoted 394.68 customer is not moving forward with repair at this time.

"Unit is showing an F9E1 error for failure to drain. Unit has a load of water and clothes in it. Canceled cycle unit is not draining. Found units drain pump harness to be broken. Repaired harness unit starts draining immediately. However given the length and material of the remaining harness it will not last long. Ordering new harness.; rqstng P&A on 1 W11568984 (Main harness), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"

Units freezer door will not open all the way due to frozen door tract slides.; ordrng 1 WPW10284685 (Bracket rh) and 1 WPW10284684 (Bracket LH) and 2 W11265130 (Slide rail)s

"Customer complained unit rack wheel was broke , upon arrival found adjuster wheel on top rack was broken off. Replaced adjusters on both sides from adjuster kit from ts. After installation verified proper operation of rack. Showed customer new adjusters and how to use them. Verified proper operation of the unit. ; used 1 W10712395 (Adjuster) from stock"

"Retuned to install parts ordered, installed new tub, gearcase and Washplate/ agitator. Installed parts and reassemble unit. Found even more evidence of leaking around damaged tub and old gearcase when taking out old gearcase. Ran factory calibration then ran service mode and showed customer unit working with each function. Verified proper operation."

"Customer complained unit wast. Starting, found strike to lid lock broke. Replaced strike from ts. Ran unit to test function and verified proper operation. ; used 1 W11457841 (STRIKE) from stock"

Customer complaint of water hammer noise at the beginning of cycle. Advised her to get quiet pipes from a hardware store as it seems her water pressure is very strong. Functionality of unit is perfectly fine also found no error codes stored.

Found ice lodged on the bail arm not allowing it to move. Ran diagnostic harvest and fill test and unit tested ok. Advised customer to monitor as he should have a fresh batch of ice by the morning.

"Arrived and found dryer would not power on. Checked incoming voltage, has correct voltage. Checked power at board, found no power to board. Ordering harness and user interface.; ordrng 1 W11413566 (User interface) and 1 W11556657 (Main harness)"

"Arrived to replace outer door. Opened box with new door, found it bent and damaged. Put old outer door back on. Reordering outer door.; ordrng 1 W11087377 (Outer door)"

"Lower apartment, back door off of driveway.Unit less then 60 months old per manufacturing date and in service bench. Has a 60 month sealed system warranty.Compressor/fans running, but freezer warm. Removed Evap and ice block in upper right, frost pattern only on first turn of Evap.Ordering compressor , drier and evaporatorOffice to contact customer when parts come in to schedule return 2x time.Left message with landlord explaining issue, had answered when called to let know we were coming, but did not answer when contacting on findings. Left message Explaining part/labor covered, would be responsible for $129 service call and to either call me or office back to make that payment.Called me back and made service call payment.; ordrng 1 WPW10507886 (Compressor) and 1 2xtime (2x time) and 1 W10570565 (Evaporator) and 1 W10669573 (Drier)"

"Unit under 1yr wp warranty., took photo of receipt.Starts intermittently. Was able to recreate, start button intermittently failing. Ordering console; ordrng 1 W11627509 (Console)"

"Inspected and found drain pump noisy and replaced, cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

"Inspected and found main acu getting proper voltage but washer not starting, quoted for electronics repair, she will call. Unit is stacked in closet but should be able to repair from front."

"Installed tub and shocks, ran test and tested fine."

Checked unit found getting condensation at ice door flap staying open slightly ordered door flap left reservoir with cust; ordrng 1 W11423782 (Door sepatator)

"Inspected and found coin fell down into door latch binding door from closing, removed coin and cycled, tested fine."

"Installed new main acu, ran calibration and cycled, tested fine."

Installed new damper door in fresh food section due to noisy gears and fluctuations in temperature. Also installed new right side deli drawer end cap due to broken pivot hinge for cover.

Found unit has a bad main wash pump and would need a new sump assembly. Quoted $229.99 for new sump W11025157 and $249 labor charge. Customer declined repair at this time.

Customer complained of left front burner cutting off and the right front burner when on and set to high or low the back right burner continued to spark. Customer said none of the others were sparking just that one. I NEVER got the problem to duplicate itself while I was in the home. I told the customer since the unit was brand new and she was nervous about the situation I told her we would go ahead and replace the spark module. Customer will be scheduled for 26th am.; ordrng 1 WPW10475149 (Spark module)

"Found blower wheel loose on motor shaft and blower wheel insert stuck on motor still. Will need new motor and blower wheel. Will submit parts for approval and return to install when approved. ; rqstng P&A on 1 FSPWP697772 (Wheel, blower) and 1 W11549461 (Motor, dryer)"

Found unit running and cooling. This indicates that the compressor is functioning correctly and not locked up. DID NOT INSTALL COMPRESSOR. Replaced main control due to temperature fluctuations in the freezer. Refrigerator temperatures are okay and consistent.

"Found unit not defrosting due to bad wiring harness in freezer. Brown wire not staying in the terminal protector. Will need new freezer harness. ; ordrng 1 W11650660 (Harness, heater)"

Replaced all parts and turned power back on to unit powered up cntrl and unit is now running and operating to specs ; dspstn on spec-tagged invntry: 1 W10518394 HEATER and 1 W10876537 DRAIN PUMP

"Tested unit and found ice maker had fallen down inside machine, reattached ice maker and cycled found ice maker would not fill with water tested voltage at water valve when ice maker would call for water and found 120v and no water and valve not coming on unit needs new valve will order, parts tentative p/a ; ordrng 1 WPW10279909 (Valve)"

Found unit not cooling in fresh food section due to evaporator fan not running. Unit will need new evaporator cover with fan assembly. ; ordrng 1 DA97-12608A (EVAP COVER)

"Ran unit on a quick cycle and machine washed ok this time but customer says problem is erratic. Called tech line and they recommended replacing slider. SR#7735448755. Customer will be away all of next week, will need to be rescheduled.; ordrng 1 W10734521 (slider)"

"Tested unit and found washer would not spin clothes out at end of cycle unit would just sit there and then shut done, ran diagnostics and found error F8e1 long fill, let unit run threw a self test and cold water inlet not letting water in fast enough causing unit to shut down and never spin out clothes. Checked filter and found plugged solid with sediment, cleaned filter and recalibrated unit ran wash cycle and unit is now filling and operating to specs"

"Tested unit due to machine not cleaning ran diagnostics and found errors 4-3 wash motor not running 7-1 no heat found wile running motor would cut in and out due to faulty, replaced sump&motor and found unit doing same thing washing and shutting down checked power to sump and found 120v but dropping to 115 then back up, checked voltage coming on from house and found steady 120v no dropping, checked power coming out of cntrl to motor and power was cutting in and out. Will order new cntrl, harness and sump to be safe advised once parts are in we wouldd call for return visit ; ordrng 1 W11025157 (Sump&motor) and 1 W11242945 (Harness) and 1 W11087226 (Cntrl), used 1 W11025157 (Sump&motor) from stock"

Cx complaint that the unit has thermal damage in the cavity. I inspected the unit and confirmed the complaint. There is thermal damage on the roof of the cavity. I called techline to document the issue (WP safety was closed for the day). Techline said the wave guide cover needs to be replaced to safely use the MW. I quoted the cx for the and told them not to use the MW until the wave guide cover is replaced.Sr7736689708

"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. Both areas are very warm. The lights and fan are working fine. The compressor is not running consistently, but it is very hot to the touch. The compressor tries to start every few minutes for a few seconds then turns off. The unit needs a new compressor to resolve the issue. I quoted the cx for the repair and collected the service fee by CC."

Cx complaint that the unit is stopping a few minutes into cycle flashing a f0e7 error code. I inspected the unit to confirm the complaint. I found the error code saved (f0e7). I started a normal cycle and while dispensing water it read the f0e7 code as if a clean washer cycle was run. The unit needs a new control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11624938 (Control board)

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Replaced all parts but found rollers on the mid rack are broken and will order part for a return visit. ; rqstng P&A on 1 WPW10078083 (Roller) and 2 WP9743002 (Bracket Gasket)

Units left most door switch is not engaging properly. Unit is level and installed properly.; ordrng 1 WPW10128850 (Ver arm) and 1 W11578578 (Switch harness) and 1 W11639555 (Inner door) and 2 W11598178 (Hinge)s

"Tested unit and found machine not cooling in fridge section and freezer holding temps, checked fridge evaporator and found frosted over causing no cooling. Forced unit into a defrost cycle and found unit would not go into a long defrost only a short one, melted ice and tested the thermistor found reading in correct location at temp. Melted all ice and checked unit for loose connection found none ran diagnostics and checked thermistors found all have passed. Unit will need new cntrl due to not fully going into a defrost cycle ; ordrng 1 WPW10675033 (Cntrl)"

"Checked over unit and found both sections cold but freezer not freezing items and unit set to max settings, removed evap cover and found no frost pattern found big ball of ice on cap tub, checked compressor and found super hot to touch, wile running checked suction line and unit is pulling no heat, checked unit for leaking and could not find any signs of leaks compressor faulty and needs to be replaced, will order new compressor kit and coupler. Parts covered under 5 year warranty quote customer Just incase there is n coverage; ordrng 1 WPW10507886 (Compressor kit) and 1 W11506635 (Coupler)"

"Tested washer due to customer hearing a clunking noise during the wash cycle, ran diagnostics and found no error let unit run thew a self test and found noise coming from cam, checked cam and found warn replaced and recalibrated unit. Ran wash cycle and all functions are working normally advised customer noises now coming from unit are normal this is how unit will operate."

Unit has water building up in the vent causing it to spill out on the floor when unloading the dishwasher. Ran service diagnostics found the vent operates but it is deformed trapping steam and condensation inside. ; ordrng 1 W11545290 (Deflecter) and 1 W11545539 (Gasket) and 1 W11649995 (Air vent)

"Tested washer and ran manual tests for agitate and spin. Unable to duplicate noise. Customer played a recording of sound. Per service pointer W11520474 ordering control, also ordering gear case.; ordrng 1 W11608058 (Control) and 1 W11454372 (Gear case) and 1 2Xtime (2x time)"

"Complaint, no water is dispensing from refrigerator have to turn on sink faucet or toilet will flush or something and then water will start dispensing. I found issue related to hire water pressure I am ordering service kit. For high water pressure per technical service pointer. Technical Service Pointer #: W11394954A Action Required: MandatoryRelease Date: October, 2019; ordrng 1 W10786952 (Regulator) and 1 W10267701rp (Hose)"

"I replaced compressor per Technical Service Pointer #: W11634348 Rev B Action Required: MandatoryRelease Date: September 2022 Refrigeration Multiple Configurations Noisy or No/Low CoolEMD55, EMDS55, and EMD60 Compressors Special Project #: S71162 Coverage: Parts and Labor. I verified unit has a full frost pattern on evaporator now going all the way up core no leaks found tested using soapy bubbles under 120 psi of nitrogen. ; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"

"Complaint last company switched the water hoses and it is wrong and also error f9e1 long drain, customer has picture of error code. No error codes stored in the control. Ran diagnostic and unit operations tested ok. Manually tested the water valve hot and cold working properly. Adjusted the drain hose. Tested okay."

Cx complaint that the units light does not working. I inspected the unit and confirmed the complaint. The light switch lever is not staying in place. I removed the light switch and found the connector head missing on one of the wires. The yellow wire only has an exposed wire at its end. The other connector is fine. I called techline to document the issue.Sr7736685378; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

Cx complaint that the water is stuck so they cant replace the filter. I inspected the unit to confirm the complaint. The filter was more tight than usual. I removed the filter and inserted the new filter for the cx. The unit is working as designed.

"Cx complaint that the unit is not making ice. I inspected the unit and confirmed the complaint. Theres no ice in the bin. The unit is cooling fine, the ice box fan work well. The IM is getting 122v and the valve dispenser water fine when I jumped it. I attempted a harvest cycle and it did not move at all. The unit needs a new IM to resolve the issue. I quoted the cx for the repair and collected the service fee by CC."

"Cx complaint that the burners do not light. I inspected the unit to confirm the complaint. I found all burners are sparking fine, however they intermittently light. I tried cleaning the burner heads, still no improvement. The burner heads need to be replaced. The orifice holders will need to be replaced as well, the screws are stripped. Im ordering all burner heads and orifice holder to resolve the issue. The cx paid for the service fee by CC. She will contact us for the repair."

"Complete unit not making ice dropped. One batch of ice three days ago has not dropped ice since then gasket on the bottom of the freezer is not attached to the freezer door gasket on the refrigerator. Also falling off. I found gaskets were not properly installed into door channel. I install door gaskets into channel. I also had to heat door gaskets to reform gaskets as gaskets were heavily warped doors are not warped, no issues with doors. Door handles are missing caps. I am ordering caps and icemaker. I tried to cycle, icemaker by hand and ice got stuck would not dispense ice after 15 minutes of waiting for icemaker to finish cycling had the heat icemaker with hairdryer heater is not coming on on the bottom of the icemaker. Icemakers on backorder office to call customer one part comes in.; ordrng 1 W11565638 (Ice maker) and 2 W10838316 (Cap)s and 2 WPW10672338 (Cap)s"

"7736683628 Whirlpool techline file number. Per Whirlpool replace heating element again because heating element is warped due to water overspray leaking causing heater to heat up and warp. Also replace spray arms all three. And go from there. Tech line also stated if that does not fix it order and replace inner door assembly and tub with hinges. Whirlpool not advising replacement of tub and inner door assembly yet nor hinges door is laying level not going past 90° does not act as if it has bent. Hinges door is closing properly and sealing properly not coming open in the middle of a cycle per customer no heavy Sudsing and customers video when dishwasher started to leak. Customer stated dishwasher did not leak for seven days after last repair had no issues and then after seven days it started leaking. Leak usually occurs from half way point in the dishwasher cycle towards the end of the dishwasher cycle is very intermittent when dishwasher will leak some days it will not leak other days it will leak using the exact same normal cycle with high temp wash and heated dry no other options selected. No Sudsing issues occurring when water is leaking. I suspect sprayer may be getting stuck. Causing overspray condition to occur. Office to call customer when parts come in. ; rqstng P&A on 1 WPW10340745 (Tube), ordrng 1 WPW10498900 (Spray arm) and 1 W10837249 (Spray arm) and 1 WP8534854 (Hinge) and 1 WP8534853 (Hinge)"

"I replace control, tested operations, no frost on the back of the freezer. No defrosting issues at the second have occurred. Unit has been cooling just fine since last visit per customer customer said they had a alarm over temperature alarm went off the other day they unplug the freezer and plug it back in and have not had an issue with it since."

"Replaced freezer door, tested operations. I heated door gasket with hairdryer to soften door gasket to allow gasket to form properly to cabinetry. No issues found with door at this time gasket on the bottom does not appear to have been properly formed in place all the way, but does not appear to be causing any issues. Notice or issues reported by customer no additional issues found with refrigerator or freezer at this time. No issues with cooling when customer was on vacation. stall drain kit as well. No issues. ; dspstn on spec-tagged invntry: 1 W10619951 DRAIN KIT(SP W10632338E)"

"Complaint not making ice light in freezer not working I found 1 broken wire on harness at bottom of the door I also found broken ice maker as well from unit not able to find position due to broken signal wire. Unit will need door to fix harness issue unit has 3 frayed wires almost broken going to auger. Unit will also need light in fresh food section to fix harness broke due to normal usage led light failed due to normal operation as well. ; rqstng P&A on 1 LW10728959 (Door ss freezer), ordrng 1 W11226500 (Freezer light)"

"Tested unit and found both sections not cooling and no frost on evaporator, checked compressor for running and found ptc relay not connected to compressor causing unit to not run. Reattached relay and unit came right on and started to pull heat from condenser, checked frost pattern and found evap starting to frost. Unit now operating to factory specs"

Replaced main top tested operation normal heating normally this is second visit on unit

Checked unit found right rear burner sensor on burner broken informed cust has 7 days to decide

Checked unit could not duplicate any noise advised cust to take video repair kit was already replaced ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

Upon arrival the customer went and cut fan on low and it started immediately. I continued cutting fan on and off on all settings and it was working 100% correctly. Checked all wires and buttons I advised customer that at this time with unit operating normally there wasnt much we could do. To call us back if needed. Unit ran and checked ok(Call complete)

"Found moisture sitting on top of freezer door gasket. I also found the bottom gasket on right hand refrigerator door was not completely sealing at bottom to frame. Heat treated the door gasket to make it a secure fit. There was no moisture present on mullion bar, or inside refrigerator. It appears the moisture was coming from bottom of left hand fridge door where gasket was not sealing. Put unit into service mode and all operations are normal. Advised customer to keep and eye on it and if needed call back. At this time, the only problem found was corrected. Unit ran and checked ok(Call complete)"

"Found left door not allowing the mullion to catch and give a secure latch to keep warm air out. Causing moisture to build in fridge section ordering 2 parts to correct problem. Also, ice maker was not making ice found the arm stuck in upward position not allowing ice maker to work. I reset arm ice maker ran and checked ok. Will return on Monday the 26th in the am to complete call; ordrng 1 WP12028505AP (Close cam) and 1 W10917991 (Left door hinge)"

Found unit had a failed bake ignitor and the bake burner tube is rusted and blown out at ignitor area. Recommend replacing both ignitor and burner tube with new parts. Quoted $174.95 for burner kit WB16K10035 and $239 labor. Customer will call if desired

"Flinders condenser fan blade had come off shaft, will need new condenser fan blade. Quoted $34.95 for blade and $239 labor; ordrng 1 241639502 (Blade, condenser fan)"

Complaint not cooling. Unit not defrosting. Unit left unplugged Order new harness. ; ordrng 1 W11650659 (Harness)

"Compressor running at 12 inch vac. High side between 130-140 psi. Only getting very top run of evap with frost. Called whirlpool teach line. Sr#7736682786 advised to recheck unit with nitrogen. Charged the unit with 140 psi of nitrogen for 20 minutes had a 3 psi drop. Bubble checked all exposed tubing, rear liner and door hinge area. No leak found. Called whirlpool back. Unit being put into replacement review."

Tan not turning motor only hums. Can manually turn motor and pulley. Needs motor. Customer will be requesting a new one. ; ordrng 1 W10439651 (Motor)

"Cs still smelling gas, gas tester intermittently showing weakest result by regulator. Added soap and slowest leak shown at connection from gas line to regulator, attempted to tighten and seemed like it didnt tighten any more, but no bubbles after, left bubbles on for over 5 minutes with no leak found."

"Under 1yr wp warranty, took photo of reciept.Cs say unit was leaking from rf of unit, dripping down leg about 10 minutes into cycle.Toe plate insulation showed staining from water, unit has overflow tray, so looking for leaking in different area. Let unit run on normal for 10+ minutes.Found leak not coming from leg , but from sump assy, drip looks to be right under motor assy.just takes time for leak to come to front of unit.Ordered sump assy, unit will need to be pulled to replace, put down for 2x time.; ordrng 1 W11460945 (Sump assy) and 1 2xtime (2x time)"

"Complaint that the unit is not making ice. Found bad door chute and ice maker, warm air is causing ice buildup in the ice bin. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 W11423781 (Door Chute Grey) and 1 W10873791 (Ice Maker)"

Whole unit stopped cooling a couple days ago but now cooling properly. Ran diag and all checks passed. Will order new main control. ; ordrng 1 W11548534 (Control)

Dryer squeaking. Installed repair kit. All checks ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

Replaced all parts and unit running normal. Cleared out any debris lingering. Ran three diagnostic cycles and unit working normal.

Tech was assigned as a helper;

"Washer cam making loud noise while shifting. Replaced cam, actuator, belt. All checks ok. ; used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), and 1 WPW10006384 (BELT) from stock"

Installed new valve all checks ok.

Removed and replaced pressure hose. Ran calibration and tested washer. All functions tested correctly and operating properly.

"Inspected and found inner basket out of round causing heavy vibration and banging, will order parts and customer will call us for return date when basket part arrives.; ordrng 1 W11172199 (Basket) and 1 W11608056 (Main acu) and 1 W11481722 (Actuator)"

Installed new control display and filter unit is fully operational.

Installed new blower wheel and seal. Tested and verified proper operation. No noise. All functions check ok.

"Installed new main control and test, all okay. Ran calibration cycle. All ok"

Found unit had water turned off causing no operation. Turned water supply on and tested. Unit is now working properly. All functions check ok.

Installed new wheel and seal. Tested and verified proper operation. No more noise. All functions check ok. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

"Complaint, rewrite burner is not igniting taking a very long time to ignite. I found rewrite burner is missing one of the Phillips heads square head screws uses a square bit or a Phillips head screwdriver to tighten down. Screw is a fine threaded screw more than likely metric thread, pitch screw, is colored slightly green in color. Screw is not showing up in product parts diagram anywhere that I can find for this model number; ordrng 1 BurnerheadscrewPhilipssquareheadwithwasherthatfreespinsgreen (Burner head screw Philips square head with washer that free spins green)"

Checked unit found basket has severe wobble and gearcase noisy in agitate and spin could not get washplate off ordering gearcase basket splutch and washplate ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752283 (Washplate) and 1 W10752719 (Basket) and 1 W10752187 (Screw)

Checked unit using actual goods date has warranty on comp for ten years evap has only one coil frosted needs sealed system gave cust estimate for comp

Replaced main control comp started operating advised cust to monitor for 24 hours

Ui not displaying proper. Replaced and tested all checks ok.

Found frost and condensation forming in fresh food section where cold air enters from freezer. Found the bottom of refrigerator damaged. There is a 1/4-1/2inch gap all the way along bottom and cabinet is damaged causing warm air to migrate. Unit over 30 days old cosmetics and cabinet damage not covered. Called tech support was given this SR#7736678814 customer to call customer care to see options.

Found unit partially unplugged therefore getting improper power. Plugged in fully and heat now working.

Found unit had accumulated condensation on top shelf.Also temperature issues where unit is running and causing food to freeze on top shelf. Recommend replacing main control. ; ordrng 1 W11476575 (Control)

Installed new control unit is fully operational.

Installed new wash plate and agitator unit is fully operational with no abnormal noises.

Complaint that the unit is not dispensing detergent properly. Found the detergent settings on the load and go option was disabled. Mentioned to the customer to run the unit a few times to see if detergent is working properly.

"Complaint that the freezer side is very frosted out. Found hinge missing a washer. Replaced with TSWP488881 part. Will need new bracket. Will order parts for a return visit. ; ordrng 1 WP2183805 (Bracket) and 1 WP488881 (Washer), used 1 WP488881 (WASHER) from stock"

Complaint that the freezer side is frosting out. Found fridge cabinet bent in not making proper seal. Called Tech Line and unit will be deemed un repairable. SR#7736677685 unit under warranty. Customer will contact Whirlpool customer service.

Units start button on the control panel in no longer working due to the switch assembly detatching from the panel.; ordrng 1 W11116422 (Panel)

Found gearcase shaft dropped causing misalignment of cam and grinding noises during operation. Order and replace gearcase and drive assembly. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam kit) and 1 W10902814 (Washplate)