Found belt popped off from previous repair. Reinstalled belt properly and secured properly. Tested unit with load of wet clothes. All functions check ok.

"Retuned to install parts ordered , installed control and fuse. Ran unit to verify proper operation. Unit went into wash and then hit cancel drain after unit running for several minutes and unit drained properly. ; dspstn on spec-tagged invntry: 1 W10258275 FUSE KIT"

"Customer complained unit not working. Upon arrival was able to start dryer. Customer seemed confused. Said she flipped the breaker yesterday and said that the breaker might have been the issue , checked incoming power and power was proper 220v. Heater was cycling on and off. Ran unit on timed dry and timer was cycling also. Checked wiring and didnt find any issues on heater. Informed customer unit is working as designed, to get breaker checked for issues of issue happens again, issues isnt with dryer. Verified proper operation."

"Retuned to install parts ordered, installed heater and reassembled unit. Also installed ice maker left from last call. Ran heater in service mode and heater now working. Verified proper operation."

"Customer complained unit not making ice found ice maker plastic was damaged causing water to leak from ice maker and ice maker not working. Separator was closed and working properly. Left valve with customer. Verified proper operation . ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE , used 1 W10873791 (ICE MAKER) from stock"

"Came to isnstall parts ordered by previous tech, installed control and console. Installed parts and reassembled unit. Ran microwave and oven to test function. Informed customer to hook up Wi-Fi to help with issues. Verified proper operation."

Customer complained unit not filling. Found water to inlet valve but valve not energizing. Replaced valve from ts. Reassembled and unit now filling. Verified proper operation. ; used 1 WPW10327249 (VALVE) from stock

"Ran diagnostics. Unit showed error code for off balance and speed fault. Ordering suspension rods, cam and actuator. ; ordrng 1 W10780044 (Suspension rods) and 1 WPW10006355 (Actuator) and 1 W10721967 (Cam kit)"

Installed new door and gasket. Left name plate with customer

"Compressor replaced in April. On arrival unit unplugged, checked the equalized pressure on the system. Both sides reading below 0. Charged with 103psi of nitrogen, after 20 minutes had a 3 psi drop. Checked all accessible tubing and connections. No leak found. Called whirlpool techline sr# 7736693756 unit being submitted for replacement review."

Installed new evap wire harness.

"Replaced seized idler for making noise, tested in. Or Al, running smoothly and heating properly; used 1 279640 (IDLER PULLEY) from stock"

"Said it was spinning for 15+ minutes and she stopped it.No errors in history, ran self test fine. Inspection underneath and everything looks normal.Points towards an unbalanced load as being cause.Explained to pause unit, redistribute clothes and resume cycle if happens again.Took photo of receipt. Verified with office that unit is outside wp warranty, customer did purchase extended warranty from Lowes, but did not set up call through them.Explained to customer that she is responsible for service call.Refused to pay."

"Had called wrong number enroute and mom had answered and greeted me at home, basement was locked and couldnt access unit, left , but customer had called office, she was on way home.Returned.Complaint of unit making burning smell, visit covered by authorization. Ran diagnostic cycle and agitation caused whole tub to spin. Lower section inspection found gear case had leaked oil and spray over lower components.Called techline and documented findings.Sr#7736693699Quoted for gear case, actuator, belt, washplate.. denied, they will attempt to speak with wp customer service."

"Found unit getting power but not responding. Found no power at main board. Will need new filter board, cavity thermostat and interlock switches; ordrng 1 WPW10531156 (Board, filter) and 1 W11378281 (Thermostat , cavity) and 1 W11493414 (Interlock)"

"Found unit not responding correctly to inputs and shuts off after a couple minutes into ant cycle. Quoted for new control $222.99 and $239 labor; ordrng 1 w10906430 (Control, main)"

"Found lid lock failed and bezel hold broken as well. Installed new lid lock. Will need to order bezel and return to install. ; ordrng 1 W11237158 (Bezel, lid lock), used 1 W10861642 (DOOR LOCK) from stock"

"Installed motor and checked operation, all okay unit heating properly now."

Removed and replaced compressor and filter drier. Upon charging found that the leak is at the condenser and not the evaporator. Will return evaporator and order condenser tubing. Will submit for approval and return asap; rqstng P&A on 1 WPW10487115 (Condenser)

"Ran diagnostics, no stored error codes. Checked and found water standing in both detergent and softener compartments. Though unit falls outside of serial number range of service pointer W11504923, it exhibits the same issue. Requesting P&A for dispenser assembly.; rqstng P&A on 1 W11524106 (Dispenser assembly)"

Checked and found pads on leveling feet coming off leaving metal to contact floor. Ordering feet; ordrng 2 WPW10141622 (Leveling foot)s

Installed new rails. All checks ok.

"Installed new wash plate and checked for proper operation, all checked good."

"Checked and found lower kick plate and insulation not installed correctly. Removed kick plate corrected, reinstalled plate. Operating properly."

"Complete food freezing eggs are freezing and cracking in the refrigerator section top shelf left side of the refrigerator. I found top vent was completely being blocked by a bottle of lemonade. I recommended customer to not block venting showed customer where venting is located out in the refrigerator zone section advise customer and proper placement of eggs, not to allow any food to be touching the back of the wall either to inhibit venting. Customer had raised refrigerator temperature to 41° temperature in a jar of salsa is 43.5° well within specifications of set temperature plus or -5°. Cannot find any issues with the refrigerator no error codes author misters and diagnostics cycle or testing positive. New defrosting issues. No additional issues found."

Replace door gasket and replace inner door lower gasket seal replaced spray arm assembly lower. I tested operations inspected for leakage. No leakage found with dishwasher. If customer calls back for door issues order and replace both hinges.

"Unit not cooling, compressor running. Found Evap fan not working, turned and started to run slowly. Full frost pattern on Evap.Verified getting 13vdc to motor.Quoted for Evap fan motor/labor - the 129 already paid. Approved; ordrng 1 WR60X10185 (Evap fan), dspstn on spec-tagged invntry: 1 WR55X10942 BD ASM MAIN CONTROL"

"Last load overfilled and then would not drain 4e error ( no water), cs had emptied and unplugged, load was a rug.Plugged in unit and started normal cycle was overfilling, cancelled and tried spin only, would not drain, pump humming.Cleared water bill n tub first them attempted to removed rest at trap, trap clear, water not coming out and drain to tub clear as far as could be seen. Clogged.With error quoted for drain pump, water level sensor and drain hoses, saved quote, denied, collected for service call."

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found the unit is getting 124v to the unit and at the control. There is no response at the UI control. The UI panel is separating, probably letting moisture into the UI control. The unit needs a new UI control and UI panel to resolve the issue.; ordrng 1 W11460908 (UI panel) and 1 W11460962 (UI control)"

Customer complaint is that ice maker was not making enough. Checked and found filter needed to be replaced. Customer had filter. Replaced and advised customer to allow time for ice production.

Installed condenser fan. Checked ok.

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Cx complaint that the unit is making a rattling noise while it runs. I inspected the unit and confirmed the complaint. I found the right rear roller was loose. The triangle lock pice was not in place allowing the wheel to move a lot. I secured the triangle piece and test d the unit for the cx. The unit is working as designed.

"Tested unit and ran a diagnostics cycle found errors F8e2 f6e4 found water filling but no wash motor running, checked voltage to motor and 120v present sump&motor faulty. Replaced motor and ran unit threw a wash cycle checked all operations and unit is now working to specs ; used 1 W11085683 (MOTOR/SUMP) from stock"

Replaced module still getting f12 code called techline ordering burner coils per techline 7736696110 ; ordrng 1 W11672508 (Center front burner) and 1 WPW10396549 (Right rear coil) and 2 WPW10396548 (Left rear and right coils)s

"Tested unit due to customer having issue with unit spinning out towels washer leaving them wet at end of cycle, ran diagnostics and found no errors ran a self test cycle and found when unit would shift into a cycle it would bang and hang up then release and shift, checked actuator and found hanging up causing issues with washing. Replaced actuator recalibrated machine and ran a spin and wash cycle, all operations now working to specs ; used 1 W10913953 (Actuator) from stock"

Customer complaint is that right front dual burner was not heating properly. Inspected and found infinite was possibly sticking. Tested and burner is working properly. Switch checked ok.

Checked unit getting e5 code on test 56 bad thermistor on ice maker ordering ice maker ice maker is under warranty; ordrng 1 W11658802 (Ice maker)

Replaced controls and fans tested operation normal no error codes tested to 350 degress working normal

Checked unit found mullion at bottom is separating from cabinet Called techline sr 7736691728 putting in for exchange review

Found motor mounts damaged causing loud noise. Replaced motor and tested all checks ok. ; used 1 279827 (MOTOR) from stock

Washer leaking. Found hole in drain hose. Needs new. Customer will replace.

Unit not cooling found weak frost pattern frost only on top rung. Needs new compressor and system leak checked. ; ordrng 1 W10507884 (Compressor) and 1 Xtratime (Xtra time)

Washer not draining. Found pump hot. Replaced and tested washer working fine but pipe drain hose attached to is backing up and leaking. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

Icemaker only making 1 batch a day. Found temp setting below recommended setting. Changed settings. This should help with better ice production. Will order new icemaker. ; ordrng 1 W11546935 (Icemaker)

Water not draining. Found broken wire at drain pump. Repaired wires and ran self test found lid clicking and not locking. Needs new control and lid lock. ; ordrng 1 W11513248 (Lid lock) and 1 W11643701 (Lower harness) and 1 W11626074 (Control)

Installed new hub and washplate ran calibration then self test all checks ok.

Complaint dryer will not start. I found door switch had failed internally. Replaced door switch tested operations. Everything is now working properly. No additional issues found with dryer today. ; used 1 WPW10569603 (DOOR SWITCH) from stock

"Complaint washer not spinning clothing I found F8 E1 error code. No fill long fill error code. Also Phone F7e7 Error code. I found actuator arm had failed. I replaced actuator. No additional issues found with washing machine at this time I found hot water valve was turned off. Customer was running washer. Machine in hot wash with valve turned off. Customer says he only uses cold water wash. This model Hass to have both hot and cold water valves. Turned on for proper functionality of the washing machine. No additional issues found with washing machine at this time. drive belt is tight no slippage of the drive belt cam has a slight rattle, but no issues with the cam. ; used 1 W10913953 (ACTUATOR) from stock"

I found microwave installed to tight causing cabnitry to vibrate I loosened top mount screws vibration and fan noises are all normal noise now no abnormal noises being generated I shows customer how when unit is operating you can feel vibration occurring from right side of microwave normal vibration. Microwave is heating fine fan is operating fine. ; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR and 1 WPW10693025 MAGNETRON

I replace the valve burner head office holder assembly first the center burner tested operations inspected using soapy bubbles. No leaks found under pressure. Everything is working properly. Flame is no longer going out between low and medium when turning the knob when gas is ignited. Everything working properly

Installed control and programmed. Advised customer to allow time for unit to stabilize and reach proper temperature.

"Checked over unit and found when fridge would come on calling for cooling unit would make a loud noise coming from back of machine, removed rear cover and found fan blade had slid down hitting house making loud noise, adjusted fan but it wanted to keep sliding down shaft added some tape to stop from sliding will order new fan blade,fan motor and baffle ; ordrng 1 W11127829 (Fan motor) and 1 W11204896 (Fan blade) and 1 WPW10570380 (Baffle)"

"When arrived found unit had stopped cooling and only lasted for 2 days then warmed right up, removed both fridge and freezer evap covers and checked for leaking with uv light found fridge evap leaking at crimp on evaporator this caused unit to stop cooling. Replaced fridge evap,solenoid and compressor filled unit with 6 oz 134a and checked cooling, found unit now frosting up and working to specs"

"Checked over machine and found unit would not start a wash cycle due to lid not locking found lid strike broken off in lock causing issue, replaced bad strike with new and recalibrated machine ran wash cycle and all operations now working to specs ; used 1 W11457841 (STRIKE) from stock"

"Installed new glass top due to silicone on old coming apart, cleaned glass top and top now looks good and all functionings operating to factory specs"

"Tested unit and found both sections cooling but not cooling to correct temps, checked evaporator for frost and found weak frost pattern checked compressor and unit is running but super hot to touch. Found unit kicking off on an overload causing unit to work and not work compressor is starting to fail. Checked doors and found gasket not sealing on top left and bottom of fridge door found door had dropped not allowing seal to touch cabinet, will order new compressor kit,couplers also shims and silicone for doors, parts tentative due to compressor a special order advised when karts are in we would call for return visit advised customer fridge will work the same and stay cooling ; ordrng 1 W11580057 (Compressor kit) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 WP99003172 (Silicone) and 3 WP2258681W (Shim)s and 3 WP487576 (Washer)s and 2 WP489467 (Washer)s"

Complaint that the range is making a buzzing noise from the front section where the knobs are at. Found no issues with the noises. Found no loose wiring. No error codes nor issues during diagnostic test. Mentioned to the customer to keep an eye on the stove.

"Complaint that the unit is not cooling properly. Found evap frozen over. Went through diagnostic test, heating element is working properly, evap fan working properly but found bad control board as found in service pointer control board needs replacing. Refrigerator still under warranty. Technical Service Pointer #: W11642483 Rev C; ordrng 1 W11546609 (Control Board) and 1 WPW10384183 (Thermistor)"

Replaced all parts and dishwasher running normal. Great water coverage.

Quoted customer on new UI and mullion plus labor. Water droplets collected at UI from moisture buildup and panel is not responsive. Sent quote customer will think about it.

Found dishwasher not level and the top of door hitting countertop. The installer was using the door to secure the dishwasher because there are no mounting brackets on top of dishwasher fastened to countertop the dishwasher is tilting forward. Also the dishwasher front legs are on shims and the left front leg was not on at all. I put leg back on shim and leveled off dishwasher. I have run test cycle on dishwasher and no components are leaking or showing any signs of leakage. I advised the customer the dishwasher has to be mounted properly or it will continue to tilt forward and the left leg could come off shim dropping left front down causing a possible leak.this will be a install and instruct one time education. Found a lot of soap in dishwasher removed all excessive soap from tub advised customer to cut soap in half. I also advised her to contact installer and have them come out and properly install dishwasher for warranty purposes and water damages.. unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 WPW10524469 GASKET

"Found left front side of fridge was raised much higher than right. Upon inspection I found the floor is not level allowing the fridge to bobble around and not fit securely to the floor, that is why its raised so high on one side.I advised customer of the situation with the floor by pulling out the fridge and showing her it was stable on that part of the floor and when pushed back to its resting place the bobbling started again. I did level off the fridge so doors were even. Customer said they would shim the floor in back where fridge sits. Unit ran and checked ok(Call complete)"

"Cx complaint that that the unit is not starting cycle. I inspected the unit to confirm the complaint. I found error codes: f7e1 f7e7. I ran manual spin and agitate, the actuator did not move at all. I replaced the actuator and tested the unit for the cx. The unit is working as designed. ; used 1 W10913953 (Actuator) from stock"

"Replaced UI housing unit filled,washed,and drained checked all components of dishwasher every operating normally. Also installed both door hinges to resolve scraping noise. Showed the customer all operations are normal. Unit ran and checked ok(Call complete)"

"Inspected and found wire terminal and connections for ff fan assy rusted and corroded, unit not repairable by us, liability issue."

"Inspected and found freezer door out of alignment and not closing properly, replaced shims in door and hinge and cycled, tested fine.; used 3 WP488881 (WASHER) from stock"

"Inspected and found agitator dogs stripped and lid switch broken, processed cc for repair, but customer declined repair,. Called office and spoke with Crystal and gave cc number for credit of $229.70. Customer will call if wants repaired."

"Inspected and found evaporator packed in frost and ice, unit no longer defrosting, cycled thru diagnostics and main acu no longer sending voltage for defrost, will submit estimate and call. Customer said she will have unit defrosted for return trip.; rqstng P&A on 1 WPW10316428 (Heater) and 1 WPW10384183 (Freezer thermistor) and 1 W11357371 (Control box)"

Found door panel delaminating. Order and replace panel. ; ordrng 1 W11416788 (Panel)

Adjusted refrigerator legs to closer gap. Took pic.

Installed door and badge. Checked ok.

Cust cancelled service did not know she would have to pay additional labor

"Customer complaint of unit leaking from the bottom, customer disconnect water and pull unit out. I flip unit onto the back and look underneath the sump. The sump is leaking from rubber gasket connected to the motor. Part order or return service tentative P/A.; ordrng 1 W11085683 (Sump motor)"

"Check unit as per customer making noise, ran unit and unit making grinding noise. Take unit apart and found drive belt pulley defective, replace pulley, vacuumed and put unit back together then check unit working to specs.; used 1 279640 (Pulley) from stock"

"Check unit as per customer for noise, check basket inside tub before ran spin cycle basket very loose. Ran drain and spin cycle and unit making noise like train on track. Customer decline transmission tub repair not cost effective."

"Check unit as per customer complaint unit making noise, ran unit into drain and spin no noise unit works fine. Ran wash cycles unit fill and start to agitate unit makes grinding noise, check roaster, clutch and motor all check ok, unit needs transmission and customer undecided at this time."

Complaint that the unit will make ice and stopped working and now they get no ice. Ran diagnostic test and ice maker did not run. Tried to turn but would stop. Will order parts for a return visit.; ordrng 1 W11546935 (Ice Maker Kit)

F6E2 communication error. Could not run diagnostics cycle or calibration. Could not run any cycles at all only have access to error codes. Quoted customer on new UI panel and install and he decided to go with a new washer.

Put some clothes in washer Then put into diagnostics and there were no fault codes present. So I put unit on normal cold wash load and found cold water solenoid completely stopped up with debris. To much in there so I just replaced water valve part# W11165546. I also calibrated the tub to make sure it was sensing proper weight. Unit ran and checked ok(Call complete); used 1 W11165546 (Water valve) from stock

"Unit not cooling in rf or fr. Unit was unplugged on arrival. Plugged in and went into diagnostics, verified sensors passing, damper working, compressor/fans working. Unit still had build up on Evap cover, took off and Evap clogged. Put into defrost and nothing, steamed clear connectors and found brown lead pulled out of connected with slight pull, reinserted and verified voltage coming to heat element. Defrosted fine.Steamed rest of Evap clear.Cs to monitor, if reoccurs order harness and heater."

"Unit forming ice and leaking in bottom of freezer, clogged Evap drain, attempted to steam clear and would not, removed rear drain and found clogged, was able to clear. Cleaned up water/ice and unit draining properly. Fr door not closing and sealing fine."

"Found unit leaking from tub seal and gearcase noisy during spin cycle. Unit will need new gearcase, belt, hub, actuator and clutch. Will submit for authorization and call to reschedule ; rqstng P&A on 1 W11454372 (GEARCASE) and 1 W10528947 (HUB) and 1 WPW10006355 (ACTUATOR) and 1 W10721967 (CAM KIT) and 1 WPW10006384 (BELT)"

"Confirmed purchase date and took picture of receipt. Entered diagnostics, found long fill errors. Checked valve, operating properly. Customer only has hot water coming in, no cold water to washer. Advised customer that washer must have both water lines connected and working. All washer components operating properly."

"Found motor jammed and gunked up. Unit is about 20 years old. Advised customer motor needs replacing and to keep unplugged because the motor was smoking when attempted to test unit. Quoted him on parts and labor and he has decided to do the repairs himself. Called safety to document findings, After 20 minutes on hold I could not get through hung up."

Found unit getting power but control dead. Will order new control.; ordrng 1 W11543994 (Control)

Sr 7736687365 checked unit found error for clothes being in unit while clean wash cust said they had on drain an spin tried out unit working normal might had in between on dial

Installed new suspension ran wash cycle unit is fully operational.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION

Ice maker was turned off before the customer went away for vacation. Has not made ice since turning it back on. E0 no ice maker error codes. Ran test 57 ice maker cycles complete. Ran test 45 ice maker filled with water. Ran test 36 to test ice fan. Tested ok. Customer to allow 24-48 hours for a full ice bin.

"Retuned to install hinges, installed hinges and door now operating correctly. Verified proper operation of the unit."

"Unit was. It in apartment 5003E it had bee, ,over to the Maintenance shop. Added maintenance guy to numbers in attention note for when tech comes back. Plugged unit in and compressor kicked out. Replaced start device and compressor started but compressor sounded really bad and kicked out after 2 minutes. Needs compressor unit is r600. Ordering compressor with couplers, filter drier with couplers and process tube, 2xtimeframe. Informed customer office will call to schedule return call when parts come in. Unit is under 60month extended warranty for compressor repair. Talked to receptionist about needing trip fee for call. She said she will talk to her boss to collect the trip fee or find the receipt. She cant make payments she will have to talk to her boss to call corporate about the situation. told her to call office to pay for job or talk to office about situation. Could not collect payment on site. ; rqstng P&A on 1 W11370574 (Compressor) and 1 W11504415 (Compressor partA) and 1 W11504431 (Compressor partB) and 1 W11506619 (Compressor partC) and 1 W11109499 (Filter drier) and 1 W11504445 (Drier partA) and 1 W11504449 (Drier partB) and 1 W11506635 (Process tube) and 1 2xtimeframe (2xtimeframe)"

"Customer complained unit was too cold, took temps and ref was 25° customer didnt use unit much so showed customer how to fix settings to make refrigerator warmer. With air valve via max to min setting, and with computer control settings, via snowflake symbols. Customer is 100years old and opulent understand Manuel. Informed him unit is working as designed and set unit to cut off a little sooner so the refrigerator wont get as cold and showed him how to set unit himself now. Verified proper operation."

Replaced part and unit running normal. Did two diagnostic test and a calibration test. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT

Complaint that the unit upper rack. Found broken rail. Replaced part with TS. Unit working normal.; used 1 W11259786 (TRACK Right) from stock

Complaint that the unit will make ice and stopped working and now they get no ice. Ran diagnostic test and ice maker did not run. Tried to turn but would stop. Will order parts for a return visit.; ordrng 1 W11546935 (Ice Maker Kit)

Checked unit ran diagnostics normal no abnormal noise from unit no error codes in memory tested normal could not duplicate any noise

"Sr 7736685196 told by techline to seal bottom mullion which is away from liner but also found thermal fuse on harness for heating elelement showing open ordering harness; ordrng 1 W11609822 (Harness), used 1 WP482338 (Adhesive) from stock"

Found wire loose on ignitor reattached wire to ignitor checked all components on unit they all were good. Ran and checked unit passed service test. Unit ran and checked ok(Call complete)

"Inspected and found off balance fault, ran calibration and cycled thru auto test and everything passed. Cycled and tested fine.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"