We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Charlotte, NC 28216
Robert A.
Job Details: 01/19/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
KENMORE WASHER
Model ="110.25132411"
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/19/2024
Went into diagnostics f5e4Found lid seems lockedTested lockRed to white on lid lock . 55 locked needs to be 85 to 155Needs lid lockCwa
We serviced a
JENN-AIR RANGE GAS
Model JGR8875QDS
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/19/2024
Found the igniter bad no glow 120 from ContrlReplaced igniter and pr heated complete; used 1 12400035 (Igniter) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Foxborough, MA 02035
Aimee Z.
Job Details: 01/19/2024
Installed new gasket and first visit replaced light
We serviced a
MAYTAG RANGE
Model MGT8655XS02
Near Fort Mill, SC 29715
Mitch H.
Job Details: 01/19/2024
"Disassembled and replaced burner assembly and igniter. Reassembled, tested, oven lighting and operating properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28212
Jeff L.
Job Details: 01/19/2024
Replaced timer and knob cut my knuckle unit ran and checked okCall complete
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Middletown, CT 06457
Jeremy B.
Job Details: 01/19/2024
Installed new bottom door seal. Ran self test and all checks ok. Wash motor runs but sounds like it might be in its way out.
We serviced a
WHIRLPOOL DRYER
Model CSP2970HQ1
Near Charlotte, NC 28213
Jeff L.
Job Details: 01/19/2024
Unit needs a new control board not storing proper time for drying. This is a commercial stacked set at hotel the control board is located in the center of the stack set. The maintenance man is gonna get copy of delivery date and contact our office to get copy over to them so we can proceed with this repair. I advised that the commercial warranty on this unit was 3 months labor and 2 years parts. I also advised that there may be a charge depending on install datePart#W11398779; ordrng 1 W11398779 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gastonia, NC 28056
Ryan S.
Job Details: 01/19/2024
"Customer complained oven bottom panel pops up on left side when heated. Inspected bottom panel and found bottom panel warped, also possible issue with back left clip which was caused by faulty panel. Ordering bottom panel and clip for left back side. Customer could t get on lock box for closing disclosure, called Randy found date September-5-23 by serial number. Used that for now, Informed customer to have closing disclosure for return call. Office will call when part comes in. ; ordrng 1 W11098799 (Bottom panel) and 1 98005502 (Clip)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Fort Mill, SC 29708
Mitch H.
Job Details: 01/19/2024
Removed and replaced freezer LED module. All lights now operating properly.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Northampton, MA 01060
Mike K.
Job Details: 01/19/2024
"Marks on floor upon arrival, took photos and used sliders to move unit.Replaced control and light working. Bake and broil operation verified."
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near Cheshire, CT 06410
Jimmy R.
Job Details: 01/19/2024
Installed new sump&motor ran unit threw a heavy wash cycle and checked all operations. Found unit now washing and all connections dry and working to factory specs; dspstn on spec-tagged invntry: 1 WPW10455261 MOTOR/SUMP
We serviced a
MAYTAG M/W OTR
Model MMMF6030PZ00
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 01/19/2024
"Checked over unit and found microwave control panel access cover had come off of unit found cover tabs broken causing cover to not stay in place, unit will need new cover will order advised part is out of stock and once in we would call for return visit.; ordrng 2 W11593035 (Panel)s"
We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS07
Near East Hampton, CT 06424
Jeremy B.
Job Details: 01/19/2024
Installled new interlocks and door. Tested and microwave now heating properly.
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS0
Near East Longmeadow, MA 01028
Gary V.
Job Details: 01/19/2024
Inspected and found bake igniter worn out and main acu no longer maintaining bake temp. Quoted and they will call.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Montgomery, MA 01085
Mike K.
Job Details: 01/19/2024
"Unit is cooling ok, complaint is door panel is off and light out in freezer. Remounted door panel and used larger screws to secure. Previous Scrapes by light that was out, took photo prior to removing.Replaced light and working fine; used 1 W11462342 () from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Westfield, MA 01085
Mike K.
Job Details: 01/19/2024
"Unit not cooling, cs had another servicer out, had said they needed a condenser and been waiting months on parts. Found evap cover with thick ice build up, got cover off and evap solid with ice. Some previous damage to evap cover and shelf holder, functioning, but took photos. Found loose connector on heater, reseated and put unit into defrost and verified defrosting. Quoted for labor or repair/defrosting evap fully.. accepted.Steamed clear evap and unit cooling. Did see that previous sealed system work has been done, looks like it was at least recharged at some point, but again not by us."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS36FKX00
Near Farmington, CT 06032
Chuck M.
Job Details: 01/19/2024
Wrong ticker opened.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Dallas, NC 28034
Ryan S.
Job Details: 01/19/2024
"Unit is a new build with no tenant. Found back left burner not working. Found surface element bad, short in burner. also ordering switch due to switch staying stuck on high. Scheduled return call for 1-25-23 am. ; ordrng 1 W11171119 (Left rear burner.) and 1 WP3149404 (Left rear switch.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Naugatuck, CT 06770
Jimmy R.
Job Details: 01/19/2024
"Tested unit and found both section would not cool and customer had lost all food, plugged unit in and found compressor buzzing super loud checked amperage 24.7 amps compressor is locked up and needs to be replaced, advised customer unit needs new compressor and they started they would like a new fridge unit is only 3 months old and this should not happen they had lost all there food advised to give customer service a call and let us know the outcome ; ordrng 1 W11614224 (Compressor kit) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11506635 (Access valve) and 1 W11504431 (Coupler) and 1 R600 (Refrigerant bottle)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, NC 28216
Robert A.
Job Details: 01/19/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Charlotte, NC 28270
Jeff L.
Job Details: 01/19/2024
Found proper power going to dryer and the inside light is on but the control panel is completely dead all wires attached needs to be replaced for good repair.Rescheduled for 1-25-24 amPart#W11419059; ordrng 1 W11419059 (Control panel)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Matthews, NC 28105
Jeff L.
Job Details: 01/19/2024
Found gear case sling fluid everywhere every part underneath is saturated and will never come clean so in order to make this a good repair the following is neededPart#W11393685Part#W10915700Part#W10754448Part#W10915701Part#W10752189Part#W10902814Part#W10909670Part#W107345212TIME FRAME; ordrng 1 W11393685 (Gear case) and 1 W10915700 (Motor) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor cover) and 1 W10752189 (Screw) and 1 W10902814 (Washplate) and 1 W10909670 (Spanner nut) and 1 W10734521 (Slider) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC2
Near Mint Hill, NC 28227
Jeff L.
Job Details: 01/19/2024
Found screw up in the stator it was not a screw from the washer the unit is on a drain pan and pan is cracked In front. I removed screw and tested unit all components are normal the unit ran and checked ok( one time education )Complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Charlotte, NC 28216
Robert A.
Job Details: 01/19/2024
"Cx complaint that the unit is still sparking when power is connected. I inspected the unit to confirm the complaint. I found a pinch wire (red and black) to the spark module that caused a thermal event. I repaired the wire, the unit still sparks whenever power is connected. I traced power from the switch harness, its sending voltage unconditionally to the spark module causing the continually click. Im ordering another switch harness and a control board to resolve the issue.; ordrng 1 W11376663 (Switch harness) and 1 W11034208 (Control board) and 1 WPW10475149 (Spark module)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 01/19/2024
Installed new wash arms started a cycle found no leaks customer to keep a eye on it.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HV1
Near Mint Hill, NC 28227
Jeff L.
Job Details: 01/19/2024
The left front burner is the one in question. I turned burner on with dual burner and single burner the unit is operating g normal burner is cycling on and off at a very slow rate staying on longer than it should gonna replace left front burnerCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 01/19/2024
Customers complaint is sensing light flashing and wont start a cycle. Instructed customer on proper use found all checks ok. 1 press if light is dashing and 2 presses if not flashing.
We serviced a
MAYTAG DRYER
Model MED0465HW0
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/19/2024
Found need to replace the dryer vent cap out side louvers are broken and exposed to element . Cold air coming into vent and dryer. Out side vent needs to be replaced.Found heating fine .They vent inside needed to be shortened and I cleaned out lint and vents back dryer filled with lint cleaned .This is a air flow issue
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near South Windsor, CT 06074
Amanda R.
Job Details: 01/19/2024
Ice maker making ice very slow replaced ice maker it called for water
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Marshville, NC 28103
Jonathan J.
Job Details: 01/19/2024
"Complaint stuck on wash will not progress past wash cycle. I found f8e1 I found drain. Hose was shoved way too far down drain causing a siphoning issue leading to F8E1 error code. I adjusted drain hose. Inspected water pressure is fine. No additional issues found with washing machine at this time. I check suspension drive out gearcase, and everything else, no additional issues. I replaced capacitor as it was starting to drip dielectric oil. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Charlotte, NC 28262
Robert A.
Job Details: 01/19/2024
"Cx complaint that the unit is still aggressively banging during spin cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a calibration as well as a service cycle. I have reviewed loading instructions. I checked the suspension and hub drive, both are good to go. Part was left with the cx. I called Techline to document the issue. No parts were recommended by Techline. Sr7738279701"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS04
Near Weddington, NC 28104
Jonathan J.
Job Details: 01/19/2024
I replaced control I tested operation of microwave and lower oven and microwave convection oven all operations are heating and operating normally. ; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC
We serviced a
WHIRLPOOL DISHWASHER
Model DU945PWPQ2
Near Franklin, MA 02038
Aimee Z.
Job Details: 01/19/2024
Found the door is hanging and doesnt make contact on the latch counter bows and is crushing top of frame of dishwasher.Dont advise to fix Sercive charge collected at office
We serviced a
AMANA DRYER
Model NED4655EW1
Near Windsor, CT 06095
Gary V.
Job Details: 01/19/2024
Customer needed to reschedule.; schdld next appmnt for 1/24 WED PM
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Charlotte, NC 28277
Jonathan J.
Job Details: 01/19/2024
I replaced all previously ordered. Parts and tested operations. Everything is working properly with no further issues found. I found rotor on motor shaft was locked up. Screw was seized inside of plastic housing motor housing inside of wire winding of motor. Causing issue with locked up motor not the drain pump main Wash motor.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Windsor, CT 06095
Gary V.
Job Details: 01/19/2024
"Ff door handle broken, replaced with new handle and tested fine."
We serviced a
GE DRYER ELECTRIC
Model DCVH680Ej1WW
Near Enfield, CT 06082
Gary V.
Job Details: 01/19/2024
"Installed new belt and cycled, tested fine."
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Enfield, CT 06082
Gary V.
Job Details: 01/19/2024
Customer states she has a service plan and needs to reschedule. She will call back.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hartford, CT 06112
Chuck M.
Job Details: 01/19/2024
Updated serial number to ticket.
We serviced a
JENN-AIR OVEN
Model JMW2427DS01
Near Charlotte, NC 28277
Jonathan J.
Job Details: 01/19/2024
I replaced to use your interface. I tested operations. Everything is working properly. Microwave is heating fine convection bacon microwave it also heating fine. Oven is preheating and convection. Bake oven is heating fine.
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Enfield, CT 06082
Gary V.
Job Details: 01/19/2024
"Concern is not spinning. Inspected and found customer had run an off balance load, I cycled unit multiple times and all functional test normal at this time."
We serviced a
LG REFRIGERATOR
Model LFX28968ST/06
Near Longmeadow, MA 01106
Gary V.
Job Details: 01/19/2024
Call cancelled. Customer said it was a plumbing connection issue in basement from water feed line and didnt need fridge looked at.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/19/2024
I replace previously ordered parts are tested operations. Everything is now working properly with no further issues. Maker cycled and filled fine. No abnormal or weird noises at this time.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ware, MA 01082
Roger R.
Job Details: 01/19/2024
"Observed good frost pattern on evaporator see photos compressor and fans running. Compressor running Whirlpool suggests using a data logger which we do not have available. Will order new control. ; ordrng 1 W11558182 (Control machine), dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Belchertown, MA 01007
Roger R.
Job Details: 01/19/2024
"Found idler pulley worn and noisy. Quoted for dryer maintenance kit and labor. Replaced belt, rollers and idler pulley. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 01/19/2024
Customers complaint is broil not working. Tested and broil working as should. Explained to customer what jay the door must stay closed or the element will cycle off.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Charlotte, NC 28262
Robert A.
Job Details: 01/19/2024
"Cx complaint that the unit is emitting a burning smell while the unit runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed, but the basket did aggressively shake. I checked under the unit, all parts underneath look fine. I ran high speed spin and agitate for a few minutes multiple times. No burning smells, but it shook again in high spin. The basket is warped causing an imbalance and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W10554251 (Spin basket)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Waterbury, CT 06704
Jimmy R.
Job Details: 01/19/2024
"Tested unit and found oven top burners on left side would not operate customer had ran a self clean cycle and then they stoped heating up. Removed rear panel and checked voltage found 240v and 120v on each leg checked infinite switches and found both switches had blown causing burners to not operate, replaced switches on left side and unit popped rear switch again, traced harness for short and found purple and black wires melted together and touching this caused the short also several other wires melted with it going to cooktop right side, Separated wires and taped for now, will order new main harness,left harness,harness and left rear switch harness is a special order advised when parts are in we would call for return visit ; ordrng 1 Wp3149400 (Infinite switch) and 1 W11529071 (Harness main) and 1 W11172528 (Harness) and 1 W11134845 (Harness cooktop right), used 1 WPW10434452 (INFINITE SWITCH), and 1 WP3149400 (INFINITE SWITCH) from stock"
We serviced a
WHIRLPOOL COOKTOP
Model WEG750H0HZ5
Near Belchertown, MA 01007
Roger R.
Job Details: 01/19/2024
Installed new center oval shaped burner. All ok
We serviced a
AMANA RANGE
Model AGR6603SFW7
Near Bristol, CT 06010
Chuck M.
Job Details: 01/19/2024
"Customer complaint is that oven is not heating. Inspected and found no spark from igniter. Checked voltage and it checked ok. Tested voltage from J1-10 and got 120 on spark module. Voltage coming out of spark module from J1-1, -2 and -3 is 6.32V. Ordered spark module and igniter. ; ordrng 1 W11162730 (module-spk) and 1 W11524031 (Oven igniter)"
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Denver, NC 28037
Ryan S.
Job Details: 01/19/2024
"Came to install kick plate delivered by whirlpool. Installed kick plate , by taking doors off and installing kick plate. Took pictures before and after of part and unit. Verified proper fit. Showed lady customer kick plate installed . ; used 1 W11400495 (Plate cover) from stock"
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Huntersville, NC 28078
Ryan S.
Job Details: 01/19/2024
"Helped Johnny, repair oven. Unit working as designed ."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mount Holly, NC 28120
Ryan S.
Job Details: 01/19/2024
"Customer complained unit not heating. Foudn open thermal cut off, replaced thermostat and thermal cutoff from kit in ts. Ran unit and verified proper operation. ; used 1 279816 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Gastonia, NC 28056
Ryan S.
Job Details: 01/19/2024
Customer complained of f1 e1 and door seal was torn. Found f1 error code stored. Also found door seal torn ordering both parts. Informed customer office will call when parts come in. ; ordrng 1 W11620481 (Control board) and 1 WPW10535778 (Door seal)
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL01
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 01/19/2024
Left front burner not cycling low. Found switch failing and has a burn mark. Replaced switch and element all checks ok.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Agawam, MA 01001
Mike K.
Job Details: 01/19/2024
Unit is under 1yr wp warranty per service bench. Cs complaint of unit not turning on. Cycled power to unit and checked bake/broil and burners. All functions working properly. All buttons responsive
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near South Windsor, CT 06074
Amanda R.
Job Details: 01/19/2024
Replaced all parts tested operation Normal there stainless fill hose leaking water ruined the insulation for kick plate ; rqstng P&A on 1 W10827631 (Panel) and 1 Wieuyrryrhrr (Stainless front panel)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Indian Land, SC 29707
Mitch H.
Job Details: 01/19/2024
Checked and found door hinge broken. Customer actually had spring laying on counter. Ordering door hinges. Checked part availability and scheduled return for 1/24 PM; ordrng 1 W11573702 (Hinge) and 1 W11573703 (Hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Charlotte, NC 28210
Mitch H.
Job Details: 01/19/2024
"Replaced control board and User interface. Entered diagnostics, ran ice maker and valve tests. Ice maker cycled but would not fill. Valve not actuating. Inspected and found wires at bottom of door broken. Requesting P&A for freezer door. Advised customer that door would ship directly to her and she would need to inspect and call to schedule return.; rqstng P&A on 1 LW11202405 (Freezer door)"
We serviced a
KITCHENAID RANGE
Model KCGC558JSS00
Near Charlotte, NC 28277
Mitch H.
Job Details: 01/19/2024
"Tested and confirmed left front burner slow to light. Per service pointer W11643965, adjusted burner alignment. Reinstalled, tested, now lighting properly."
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC3
Near West Springfield, MA 01089
Mike K.
Job Details: 01/18/2024
Verified f6e3 in history. Voltage at acu and blinking slowly within 30s of powering on.Issue can be acu or hmi. Let cs know and quoted for both. Saved estimate. Collected for service call only.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/18/2024
Complaint dishwasher is leaking on the left side. I found door gasket had defected out causing water to leak on the left side. I replaced door gasket. I tested operations no additional leaking this time. Everything is now working properly.; used 1 W11483553 (GASKET) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near West Springfield, MA 01089
Mike K.
Job Details: 01/18/2024
"Unit not running, verified in trying a normal cycle.would start but no fill/drain sounds. 6-4, 5-2, 5-1, float switch and door lock errors.Found screw under float switch, removed and unit filled as normal. Completed diagnostic cycle. Verified spray arm movement , drain and heater operational.Ran normal cycle, filled and went into wash fine"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Amherst, MA 01002
Mike K.
Job Details: 01/18/2024
"Under 1yr wp warranty per receipt, took photo. Unit is filling, wash motor not running.ordering sump assy, office to contact cs when part comes in to schedule return.; ordrng 1 W11613479 (Sump assy)"
We serviced a
GE WASHER
Model GTW335ASN0WW
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/18/2024
Complaint washing machine will not Spin out. I found suspension rods have failed. Will need to order suspension rods and hardware. Unit was full of water. Upon arrival. Drain pump is working just fine. As of right now customer not available until after February 5 is going out of town tomorrow. Im ordering a drain pump due to it being really warm to the touch after draining all the water out may be overheating.; rqstng P&A on 4 WH16X26910 (Suspension rod)s and 4 WH16X26911 (Suspension rod)s and 4 WH01X26970 (Suspension cap)s and 1 WH23X28418 (Drain pump)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS1
Near Charlotte, NC 28277
Jeff L.
Job Details: 01/18/2024
Screws that were ordered were to big and would not mount door interlocks. Spoke with Randy and advised him of problem he said we could refund part cost but not labor. Customer ask me if I knew anyone to install new OTR I told him I do know a professional installer that would charge a 100 dollars to install. But once customer started objecting our offer and compromise of not repairing the microwave advised him to call Randy and speak with him. I then left the house.Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 01/18/2024
"Customer complained unit water wont cut off, then wont start intermittently. Found water valve gving intermittent issues during diagnostic. Valves in home on and working . Ordering inlet valve. Scheduled return call for 1-24-23 pm. ; ordrng 1 W11513255 (Inlet valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Northampton, MA 01060
Mike K.
Job Details: 01/18/2024
"Unit is under 1yr wp warranty per service bench. Can nolaint if not getting water. Replaced valve and filling, flow seemed low, found some pipe tape restricting flow at connection to main water line in basement. Was able to remove and has proper flow.; used 1 W11434044 (VALVE-INLT) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Enfield, CT 06082
Gary V.
Job Details: 01/18/2024
"Inspected and found broken belt, replaced and cycled, tested fine.; used 1 341241 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Waterbury, CT 06708
Jimmy R.
Job Details: 01/18/2024
"Tested unit and found washer had gone off balance and the tub had been uneven and would not wash. Checked tub and found rear tub top had gotten wedged in back panel holding the tub down, released tub and recalibrated unit. Calibration went threw properly, ran a spin and leveled unit to stop from moving. Checked all operations and unit is now working to specs"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Charlotte, NC 28216
Robert A.
Job Details: 01/18/2024
"Cx complaint that the unit is not working at all. I inspected the unit to confirm the complaint. I found the outlet has correct polarity. I checked the fuse at the filter board, it has blown. The unit needs a new fuse to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11707984 (Line fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ17
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/18/2024
Complaint when refrigerator starts running makes a buzzing noise then goes away. Noise is normal noise from dc steeper motor vibrational acoustical noise cannot adjust cannot replace any parts that will make noise go away when motor is at it 4th speed noise is silent when steeper motor is at speed 3 and 2 is when vibrating buzzing noise can be heard when at low and hi speed 1 and 4 is when it is silent. Normal operation per manufacturer file number 7738272153
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Springfield, MA 01104
Roger R.
Job Details: 01/18/2024
"Found unit disassembled by Rent A Center and missing parts. Unit unplugged upon arriving. Applied power and compressor started but not cooling. Will need sealed system work and replacement of missing items. Ordering compressor and related parts. Also needs lower hinge on right door and missing screws at top and bottom hinge. ; ordrng 8 489487 (Screw)s and 1 W11417064 (Hinge, right middle) and 1 WPW10450363 (Shim) and 1 W11656989 (Compressor) and 1 W11504432 () and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11506638 (Coupler) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504445 (COUPLER) and 1 W11504448 (COUPLER)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Springfield, MA 01104
Roger R.
Job Details: 01/18/2024
"While installing new main control I found that the air diffuser was not installed correctly and was previously damaged. will new new air diffuser assembly. ; ordrng 1 W11380595 (Diffuser, air)"
We serviced a
KITCHENAID OVEN
Model KFGC506JBK05
Near Ware, MA 01082
Chris B.
Job Details: 01/18/2024
Replaced all parts and oven bake and broiler working properly. Great heating present.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Mansfield, MA 02048
Aimee Z.
Job Details: 01/18/2024
"Installed new drain pump, filled water and tested for leaks complete"
We serviced a
WHIRLPOOL WASHER
Model MVW723HC0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/18/2024
Complaints washing machine makes clunking noises and then goes to done cycle. I found slide clutch had failed. I replaced slide clutch tested Everything is now working properly with no further issues found. I performed a control board calibration procedure and a diagnostic cycle as well. Everything sounds and looks normal.; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near East Longmeadow, MA 01028
Roger R.
Job Details: 01/18/2024
"Found unit not secured to cabinets, this caused the door strike to become dislodged and not actuating proper. Secured unit in place and realigned the door strike. All checks properly now."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Charlotte, NC 28277
Jonathan J.
Job Details: 01/18/2024
File number 7738233387 per tech line order and replace motor relay and lower harness unit has 124.8vac to control voltage at control is dropping to 123.4 voltage to motor is 114.8 -115.8 motor will spin with belt removed capacitor is reading 59.8uf out of 60uf capacitor new installed. Motor just homes and washing machine shuts down and error codes out f7e1 . ; ordrng 1 W11384790 (Relay) and 1 W11376227 (Harness) and 1 W11411581 (Control)
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 01/18/2024
I replaced all parts previously ordered. I tested operation test 57 and test 45 icemaker is filling with water properly. As of right now water is dispensing from door just fine put unit test three all fan motors are working properly and both both zones and ice bin. I set refrigerator back to factory temperature specifications 37 and zero allow 72 hours for edible ice no additional issues found at this time use your interface is now functioning properly on pantry. All lights are working fine as well. no leaking occurring from anywhere as of right now.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28216
Robert A.
Job Details: 01/18/2024
Cx complaint that the unit is making a knocking noise at the end of cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The knocking noise was from the drain hose against the wall. I secured it with a zip tie and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlotte, NC 28216
Robert A.
Job Details: 01/18/2024
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. The unit turns on and the drain pump runs, but the grey water is remaining. I removed the drain hose from the plumbing under the sink and ran the drain pump. The water drained fine. The unit works fine, the plumbing under the sink is clogged. The unit is working as designed."
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WETLV27HW1
Near Lincolnton, NC 28092
Ryan S.
Job Details: 01/18/2024
"Customer confirmed unit wont start. Found no power to unit. Flipped breaker and found in working, found pigtail loose. Tightened pigtail. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Voluntown, CT 06384
Amanda R.
Job Details: 01/18/2024
Works fine customer took video of noise during spin cycle only stacked unit need second tech customer didnt have a load to put in it ran drain and spin with nothing in it didnt make the noise ; rqstng P&A on 4 W11316766 (Shock)s
We serviced a
MAYTAG WASHER.
Model MVW6200KW1
Near Springfield, MA 01109
Roger R.
Job Details: 01/18/2024
"Found cabinet rusted out at bottom causing the machine to rock and be unstable. Unit would need new cabinet, legs, motor, splutch, belt and motor cover. ; rqstng P&A on 1 W10676680 (Cabinet, white) and 1 W11213957 (Foot, 4 pack) and 1 W10721967 (CAM KIT) and 1 W11239857 (BELT) and 1 W11409708 (Shield, motor) and 1 W11283592 (MOTOR-DRVE) and 1 WPW10612925 (Badge)"
We serviced a
BOSCH REFRIGERATOR
Model B36CD50SNS/02
Near Plainfield, CT 06374
Amanda R.
Job Details: 01/18/2024
Replaced control tested dispensing water the filter icon went away
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Wilbraham, MA 01095
Roger R.
Job Details: 01/18/2024
Installed new oven control. Unit checks properly now.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Canterbury, CT 06331
Amanda R.
Job Details: 01/18/2024
Replaced wire harness tested unit running normally
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Killingly, CT 06241
Amanda R.
Job Details: 01/18/2024
Replaced suspension
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28213
Robert A.
Job Details: 01/18/2024
"Cx complaint that the unit is still violently shaking. I inspected the unit to confirm the complaint. I called Techline while in the home as instructed. They walked me through multiple tests and questions for the cx. I ran a calibration cycle as well as high speed spin. As instructed I asked questions about loading procedures. The cx was recommended to call WP customer care if they still have issues. I stayed to allow her to run a quick wash cycle, the issue did not appear.Sr7738268006"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, NC 28262
Robert A.
Job Details: 01/18/2024
I called Techline and documented the issue. The cx should call customer care to resolve the issue.Sr7738268962
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Brooklyn, CT 06234
Amanda R.
Job Details: 01/18/2024
Throwing a F9e1 error checked drain pump nothing in it got it to fill and drain wash motor not coming on getting power to motor quoted ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
KITCHENAID OVEN
Model KOCE507ESS09
Near Indian Trail, NC 28079
Jeff L.
Job Details: 01/18/2024
Customer complaint is the light doesnt all ways go off when lightly shutting the door. I advised the customer that all parts regarding that issue was addressed on last service repair when parts were replaced. All components operating the door and all switches are making up as they should. If I firmly shut the door the light goes off as it should. Gonna advice customer to firmly close the door to microwave. The other complaint is in order for turntable to rotate they have to hit the turntable on/off button to get it to rotate. Customer needs new control and UI for turntable problem. Office will call customer when part comes inPart#W11093255Part#W11325786; ordrng 1 W11093255 (Control panel) and 1 W11325786 (Control board)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Charlotte, NC 28270
Mitch H.
Job Details: 01/18/2024
"Customer says unit is making ice properly. Complaint is for a rattling noise. Unit was running properly with no unusual noises on arrival. Entered diagnostics, activated all fans, no noises from fans. Tested damper and air baffle, operating properly with no noise. All diagnostics tests passed. Unable to duplicate complaint at time of visit. Customer indicated that noise seems to be coming from wall between RC and FC compartments. Possibly noise from refrigerant moving through system. Advised customer that if noise returns to try to record and further pinpoint area of noise."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, NC 28270
Mitch H.
Job Details: 01/18/2024
"Removed dryer front, replaced sensor bars. Reassembled, tested dryer, all cycles operating properly.; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, NC 28262
Robert A.
Job Details: 01/18/2024
Cx complaint that the unit is having frequent power loss occurrences. I inspected the unit to confirm the complaint. I found no error codes and started a normal cycle. The temp successfully increased. I suggested to the cx to connected to Wi-Fi and perform any necessary software updates. I assisted the cx with Wi-Fi set up. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28216
Robert A.
Job Details: 01/18/2024
"Cx complaint that the unit is not dispensing cold water. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle, all temps of water were dispensed (hot, warm and cold). All components passes with no issues. I ran a normal cycle with tap cold setting. The water was hot. I checked the hoses and they were swapped. Hot is on cold and cold is on hot. I cannot remove and switch the hose position because the valve from the wall does not have the nozzle to turn off the water. I informed the cx and they will get it done themselves. I left the part with the cx. The unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near Longmeadow, MA 01106
Roger R.
Job Details: 01/18/2024
"Customer complaint of water on left side of refrigerator at floor, near hinge area. Pulled unit from cabinets and found no source of leaking at this time. Unable to determine source of leaking. Request customer to document with photo or video if issue reoccurs"
We serviced a
WHIRLPOOL DRYER
Model WED5600XW0
Near Longmeadow, MA 01106
Roger R.
Job Details: 01/18/2024
Found idler pulley screeching and loud. Quoted 35.99 for new idler plus labor. ; used 1 279640 (IDLER PULLEY) from stock