"Door has been replaced by the distributor, customer states the upper door gasket is torn contacted tech line to report findings; ordrng 2 W10830162 (Seal)s"

Units fresh food evaporator cover is frosting up due to air intrusion into the fridge from faulty gaskets. Unit also has ice melting in the bin from intrusion through the ice chute. Quoted 782.88 customer needs to think on it.

"Customer states all the dishes washed in the unit are cloudy and the machine has a residue in it. Unit has no rinse aid instructed customer on proper use and care of the unit. Ran sanitize cycle all units functions are normal. Customer is using old compromised soap instructed customer that new detergent will help with the issue customer makes soap for a living and uses the dishwasher to clean the pans. Contacted Techline, Techline states the soap left in the pans will cause residue because it is not dish detergent sr#7736538598"

Upon inspection found has frost buildup in the fresh food. Customer states freezer thawed but has since started cooling again. Frost buildup caused by the evaporator coil not defrosting correctly. Place unit into service mode to find the defrost thermostat is reading correctly indicating a faulty control. Quoted ; ordrng 1 W11172798 (Control)

Unit is not making ice to dispensing Water due to a faulty valve.; ordrng 1 W11567335 (Valve)

Installed new valve unit is filling properly.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

"Customer complain unit not cleaning well check unit found rinse aid door open letting out all the rinse aid causing suds. Run diagnostic and check operations, add clear door to see washing operation. Unit washing to specs all operations normal."

Cx complaint that the unit is making a rattling noise. I inspected the unit and confirmed the complaint. I found the idler and rollers are worn and need to be replaced. Im ordering the parts for the return visit.; ordrng 1 W10837240 (Idler pulley) and 2 WPW10314173 (Drum rollers)s

"Removed and replaced dryer drum. Tested, dryer operating properly and quietly. No unusual noises."

"Checked unit found agitator and gearcase teeth worn down will not grab wash plate ordering gearcase and washplate; ordrng 1 W11454734 (Gearcase), rqstng P&A on 1 W10902814 (Agitator)"

Replaced ice bin switch and led module bin working normally and led is lighting normally tested operation normal

"Needs helper dolly is too short unit has to be pulled out completely putting helper in p/a left parts with cust will need rivet tool on return; rqstng P&A on 1 Hepler (Helper), dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"

Replaced control ran diagnostics normal cooling normally advised cust to give 24 hours

Replaced ice maker pushed reset button and tray started turning

"Inspected and found f1 fault, indicating main acu broken. Main acu is nla."

"Inspected and found tub hub stripped, replaced with new hub and cycled,tested fine.; used 1 W10528947 (HUB) from stock"

"Unit is not tumbling, at first was humming, then just stopped all together. Found blower wheel jammed with lint, cleared and unit working properly"

"relay intermittently sparking on main control board during bake. Ordered control, office to contact customer when part comes in to schedule return.; ordrng 1 WPW10586737 (Main control assy)"

Replaced part and unit running normal. Customer asked to leave the top shelves off so they could finish cleaning the refrigerator. ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR

Replaced part but error code F10E4 diverted tested 2.98kohm will order another sump pump. All parts are left installed in the unit.; ordrng 1 W11460946 (Wash Pump)

Complained leaked a decent amount of water a couple of times couldnt duplicate issue today over sudsing occurring ran a quick wash customer did a load after I left and it didnt leak

Runs no heat dosent have the full voltage coming to terminal block

Complaint gasket is broken. Top left of the gasket broke off the clips. Needs new gasket. Called whirlpool techline sr#7736534675. Called safety they approved a one time auth for parts and labor to replace the gasket. Auth w179w60wpl1. Replaced gasket tested ok.

"Covered under 1yr wp warranty, took photo of receipt.Unit just purchased.Unit is making little ice.Cs thermostat shows 0 in fr, measured 5 on digital thermostat.Advanced icemaker and harvested fine, refilled and water level is good.Measuring 36 in rf.Tech sheet does not give ice production numbers, also not listed in user manual, but normal operation is to fill given bin in 24 hours.Turned fr to next coldest setting and ordered icemaker assy.; ordrng 1 W11546935 (Icemaker assy)"